Reviews of Microsoft Store (Computer Repair)

Christopher Wisener

Friendly people, great products.

Eva Stone

Thank you for being so helpful. Microsoft is just way too big, dealing locally was a huge advantage.

LG Xfinity

Nice place to try out games

Ruby Rangel

I have to express my gratitude in the great service I received when I took my PC in for update repair. I was extremely impressed with how I was treated as a paying customer, when in fact I was advised by technical support to take my unit in for further assistance since it couldn't be resolved remotely, and it was definitely taken care of... free of charge. As I waited I was offered a beverage, as well both my 4yr old and toddler. I wish Microsoft had more locations like closer to 35N & 1604. It was a great experience and I will definitely go back to this Microsoft store.

Jackson Winsett

Awesome store and experience. The employees didn't bother you like other stores. My kids had a great time and learned things as well.

Lawrence Thurman

Do not call them. I was on hold with someone in Redmond (not Easton) for 30 minutes while they tried to contact the store. To see if they had a Phone in stock locally.

Gregory Szynkowski

Told them daughter was a student and no student discout given. Checked online like I was going to buy and student discount would have been applied

Andrew Hultstrand

Very clean and very friendly staff! I was offered a beverage by everyone there. James is the man.

Abdo Jamali

My computer was slowing dow and Mike helped me making it way much better, solved the problem and also explained to me why it was slowing and i now learned also how to eliminate stuff that i dont need and slows down my computer and how to deal with it. Excellent

Sp King

Fun to play games

Neal O'Neal

Helpful but I still had to use the online aspect.

Thomas Dubbs

Very helpful and friendly staff. Had an older tablet with an issue, they gave me the no b.s. assessment. Ended up having up completely wipe the machine, but the problem was fixed and it took under an hour. They have an online appointment scheduling system, very helpful if you have a time constraint. Will gladly return if I have future issues, or to buy a new device.

Todd Acheson

All things Microsoft, this is the one-stop shop

Kathy Lewis

Not only do they have cool electronics stuff.....but once a month they have a cat adoption event! It's soo cool that the management is open to helping homeless cats/kittens find their furever home! Not to mention the people shopping have a great time playing with & petting the kitties....lol.

Michael Snodgrass

Great customer service. If you need to talk to someone at the local store make sure to ask for a local retail employee at your location. Originally I visited the store to look at two laptops. Both happened to not be at the store for me to see. I did select a model and the store was happy to have the model I prefer brought to the local galleria store for me to touch and play with before purchasing. Amazing customer service. 3 weeks later I was having issues with the Bluetooth and the store on the last day of my return time frame, happily ordered a replacement and no questions asked exchanged a brand new laptop. The new model is perfect

Frances Downs

Today my husband and had the pleasure of doing business at the Microsoft Store at LaCantera. Exceptional customer service!! We have never had a bad experience at this store. I wouldn't hesitate to go back again and would recommend them to family and friends.

Stephen Homa

Wanted to charge $50 to help me setup windows. Apple would have done something similar for free

Julian Ortells

Buen lugar, te dejan probar las consolas, smartphones y todo lo que tengan.

Sibeesh Venu

A good store. I have spent some quality time here.

Sami Alsabeh

Nice

Kenny Garrett

My wife bought me a xbox1x off Amazon it did not work took it in and no joke less then 5 min walking out with a new one. Amazing staff and vary fast thank you!

Matthew Traczyk

The employees knew what they were doing and we're very professional.

gunner12312 .

Terrible service

R2V Designs

Friendly atmosphere knowledgeable staff

Robert Loudon

Their very helpful.

Roland Garcia

Great for sales, terrible for service. Could not complete service (despite two previous visits) within the promised time frame.

Bill Chamberlin

Frustrating! Conflicting answers given to same question.

Mz Feng

Terrible service. Maybe I’m spoiled by other companies, but having to send in my malfunctioning machine and go without any computer for 7-14 business days is not acceptable. Even when I’m in a Microsoft store, all they can do is what I could do at home (file a claim online and ship it to a remote warehouse). Plus, the technician lied to my face by claiming this was the first time he has ever heard about my problem and then went ahead used a rather rare terminology forged by Microsoft developers to describe it (“crackling sound while asleep”) that I didn’t bring up anywhere in our conversation. They must have received some training to play dumb and try their best to do nothing.

Ronald Barr Jr.

Excellent service.

Curt Stiger

Darrin was extremely helpful with us picking out a laptop for our kid. Super knowledgeable and low pressure made the purchase really easy. Great service! Thanks Darrin.

Risky Romeo

I had a problem with my Xbox one x the customer service couldn't help me with. I made an appointment with the Microsoft store. They took me in 15 minutes early and had my problem squared away within 20 minutes.

Kevin Jackson

Great place, great people.

Shaun Alvarez

Overpriced

Travis Wesselmann

Fun place to see and test out all the latest Microsoft hardware.

Everett Dyson

On hold for 30 minutes to ask a very simple question that another human being can answer. No answer. How many sales do you think are being left on the table due to excessive hold time?

Renee Martin

Best company to work for.

Devon Godfrey

James- I walked into this store slightly depressed, I invested a lot into my surface and I was severely disappointed that it was dying after less than 2 years of use. James in no time flat got me hooked up with a new surface. He was very consider, friendly, and conscious of my time. Thanks to this, I would recommend the Surface to anybody looking for a good machine with a service to match it.

Nishil Parmar

When having issues with your device associates working here try to be really helpful but what they can do at maximum is run diagonistic software tests (which you can also do at home from the links Microsoft chat bots provide you), uninstall and reinstall few softwares if you are having performance issues (it doesn't really help at all) and makes no sense to do it more than twice. If you really want a hardware replacement or service you need a video proving the issue and it should be replicable infront of the store associate, or they will just do some time killing tests and hand your product back to you. My complain is not really with the store associates, its with Microsoft products as a whole. I bought a $3200(i7 8th gen) Surface book 2 in Jan 2019 whose benchmark cpu score is even lower than my older HP Spectre $1500 (i7 8th gen). Processor scores are way lower, SSD read write scores are lower and performance is really slow, slower than a turtle, it lags even while running basic applications. I have visited the store twice with the hopes to get some real service but all they could offer me to improve my CPU performance was to uninstall and reinstall Microsoft office softwares. Smh... Never buying Microsoft devices again

Tim Luukkonen

So the surface pro series has a known battery defect. It isn't a matter of if it will fail but when. So what does Microsoft do? Nothing. If you have a pro 3 microsoft can't replace the battery so they offer to sell you another one at a discounted rate rate of $599. The latest model is 699, which is newer than the one they try to sell you. This is poor customer service and any awful business model. No wonder people prefer apple.

Amol Natu

Friendly staff. Kids have loads of fun with several gaming station to play on. Lots of Microsoft products. The checkout process is slightly lengthy. You would find better prices elsewhere most of the time. But the devices you buy here will be free of bloatware.

Gabe W.

Fun times here! Bring back halo games on the consoles in the stores!

Rachel Slaughter

The tech guy we got was super helpful, however they did not help me one bit with my pc problem. They suggested I bring in my computer, however it was a 20 lb desktop and I have a bum shoulder. First and foremost, when we called about the computer, we were not informed that we had to bring a flash drive. So we had to leave and come back with a flash drive (which was absolutely absurd.) Second, we were there for about 3 in a half hours to 4 hours (we weren't informed of the specific type of USB) while he put a repair program on the flash drive (breaking news; it didn't work.) Thankfully, he was nice and kept a conversation going, however when we called regarding the program not working, I was then informed to bring in the computer, with the monitor, and cords to get it fixed. My husband had it. Because not only did we waste an afternoon sitting up there waiting for the program, they wanted us to lug a heavy computer to them, on top of loading up an already cranky 2 year old.

Cecilia Pineda

We had a wonderful experience today with Colin aka Dr. Colin. He was able to answer all questions about our xbox and warranty issues. Thanks so much!

Charlie Schmitz

Went in to get my Xbox looked at because it was having issues. Talked with Nicole and Jaime and they were both excellent! They helped solve my problem in more ways than I expected walking into the store! And we also discussed game just for fun, which was awesome!

KasandraB11

Nice employees.

Lo'Well Da Crooner

Nice selection.

Brenda Rolon

Absolutely great service. Informative and helpful. I recommend this establishment.

Tom Lawrence

Store is very knowledgeable. Bought a computer here and it's a power house.

Eric West

Very technologically advanced looking store. The walls are giant screens that in some places are interactive and they have a wide variety of products. Also it is not so hectic like the apple store (which doesn't have a very technologically advanced design).

Nate Smithanial

I went to this store to fix my laptop. I had some sort of problem with the OS, and could not fix it myself. The repair was free, but it wiped out everything that I had on the laptop (apps, documents, etc). I had an option of paying extra to keep all that, but chose not to. I do not remember the price for saving your stuff. They fixed everything, the laptop works great. The guy I spoke with also said that they do hardware fixes too. I didn't do it , so I do not know if they do it well, but I assume that they do. Overall nice customer service; a clean environment. The products are all great, but very pricey (that is to be expected).

Joshua Cox

Lost my order, lied to me about my delivery information, customer service refused to even attempt to resolve the issue. Acknowledged my order was never even shipped, but refused to send it or cancel my order. I will never buy from the Microsoft store again.

William Jantsch

Love the hardware! Best computers available! Store personnel are personable and knowledgeable.

Nicholas Nicholas

Very modern store.

Laurel Kail

None of the tech support agents use Microsoft-manufactured products. They don't even use laptops that are sold in the store. This should concern everyone greatly and you should walk across the path to the Apple store where they actually believe in their own products. I'm saying this as a first-time (and last-time) buyer of a Surface Pro.

rcc1921 .

Great merchandise and very helpful/ knowledgable staff.

Robert Silvera

Excellent experience. Super friendly staff. Demoed the Surface Pro. Loved it

TheAnimeGammer .

Staff is utterly useless and extreamly rude if I could give 0 stars I would qent in and asked if they could talk to my mother 9ver the phone cause her laptop was making weird sounds and was super hot and they told us they could not talk to her over the phone which is ridiculous.

Jose Luis Ramirez

Nice store but close to Zero on knowledge in Microsoft products...you lose interest on buying Microsoft devices just by seeing how little they can say about features and reasons of some restrictions of interface. It a shame that Apple people makes a much better job on that....

Margaret Romoser

I had a hard time finding the store - my phone took me to the Cheesecake Factory! But once I arrived the staff were most helpful!

Martin Calsyn

Great place to try out goodies first hand. More knowledgeable staff than the average box store. Full disclosure: I work for MS as an Engineer.

BLITZN00DLE

I', here to complain about Windows 10. I have a Windows 10 computer that isn't even a year old yet, but it's already the slowest computer in my house. The oldest computer in my house is 20 years old. This is due to Microsoft trying to make a profit with planned obsolescence. This means that their computers will stop working after a certain amount of time. They can only do this by updating your computer. Do not ever buy a Microsoft computer. If you already have, never update it. Ever.

Kyle Mahnke

I'm giving a three star because one employee I spoke to (Brian?) was a complete jerk to me. Tony on the other hand was very helpful and speaking with him was honestly what brought me back after that bad experience. Hoping for consistency in the future.

Apollo Hernandez

Drove 25 miles there after talking to employee on the phone only to get told I need to go online when I got there!

Derek Hale

A non pressuring environment where the employees are professional, but still personable and attentive. If you want to try out some awesome Windows products or just want advice or help around the mall, this is a great store to stop into.

M Q

Schedule an appointment for a training class. The training was very basic. If you have never use a computer the training is adequate but for more advance questions go elsewhere or buy a book.

Ali S. Tawakoli

Good customer service

Sheryl Martinez

Love it

Mark Lear

They can't even figure out how to add an additional pickup person for an online order.

Nadia Mabrouk

They truly went above and beyond to help me with my problem. I’ve never been more pleased with service.

Claudia Santamaria

There’s always someone there to greet you with a SMILE

Shiloh Schnabel

We went to the store during homeschool week for a Minecraft Hour of Code and it was terrific. The store's staff were very helpful. While waiting for my son I watched another staff member patently help an elderly woman with a photography program. And the robot at the door was a hit with the littler kids. This was my son's favorite thing we did at Mall of America.

Gunner Vega

Staff is perfect! Courteous, knowledgeable, and helpful! They greet you at the door and will try to find a solution to any problem you have. Perfect 5 star service in my opinion!

Lindsey VanderMaas-Sack

Sheldon and Mechiah were great! I converted from Apple after two laptop crashes using skype and photoshop at the same time with 32g Memory. Go there, they are honest and know the conversions from Apple to PC. They will also help you find the best deal and computer for your needs.

Henry K.

Got attitude the minute I came in to the store with my iPhone in hand. I came in to shop for a Xbox gift card and while I’m telling the associate my story, he cuts me off asking if I’m paying cash or credit. There’s a difference between being speedy, friendly and efficient...and then there’s rude. Please fix your bad attitude or kindly remove the stick out of your butt, sir.

Chris S

Great store! I missed the free windows 10 upgrade after July 2016, and I decided to purchase a Windows 10 Pro license from the Microsoft Store. The associates were very knowledgeable, helpful, and knew exactly what I needed. They even offered to install it for me, but I didn't need them to install Windows 10 Pro since I'm in the tech industry and know what I'm doing.

Jason Murphy

Warning to the manager of this location: Online reviews work. I'm in town for the weekend. I'm interested in purchasing a mobile phone with peripherals to enable a mobile computer. After reading your most recent reviews from customers regarding the quality of customer service they've received, I assess risk purchasing anything from your store. I assess your team's technical competence and service skills are most likely inadequate for my needs. As my time is limited, I will look for other hardware options; taking my money elsewhere. Warning to Microsoft: For productivity requirements, your hardware and software solutions are truly superior to the competition. It's unfortunate personnel supporting your product diminish the experience; costing you opportunity. Recommend in investing in quality leadership at your stores as the number one priority to enable propelling your product.

Jinghu Lei

Went to the Bellevue location to buy a new Surface Laptop 2 but no staff came up to me for assistance as I waited for 5 minutes. I went to ask one of the greeting staff and they pointed me to an employee that was playing on one of the tablets. The same employee then was super rude to me as she scrolled her product list without any acknowledgement. Then she just said she didn't have the specs I wanted in stock and I could buy it online and went back to her tablet she was originally playing with.

Ian Foose

What a clean store, all the products are nicely displayed and the staff is friendly and engaging, especially for a store this size!

Shua M

Beautiful place. Was seen an hour after my appointment in a relatively empty store. Didn't realize this was a doctor's office.

Ray Leaman

Online help was much more congenial than the people in the store.

jim hughes

Have now bought several computers here over the years and would never go anywhere else. The people and service are top drawer.

SwiperTheFox14

So I went into the service center in the MOA, after getting off the phone with a customer service tech. I was informed that I needed to go into the service center to get any help. So after making an appointment, I arrived and they took my Xbox One X to run some tests on it. After they did their tests they simply told me that there was nothing wrong with the Xbox One X. I showed them my error messages that were happening and still all they were able to do was tell me that I could trade my Xbox One X in and get a few bucks for it and have to drop another 250 + bucks on a new console which is insane. Keep in mind that this Xbox One X they gave me was a refurbished one that was from their service center. They told me that there were no more refurbished one left but even if there were they weren't going to help me out which was frustrating since I was told that I was going to have a warranty on the refurbished one I was given. The only reason why I have it 2 starts is because the 2 guys that were trying to help me were cool guys otherwise I would have given them a 1 or possible a 0. Going in was a waste of time and on top of that my issue is not fixed unless I want to shell out more money to buy a new one when I shouldn't have too. Hope next time someone has this issue it gets taken care off. My error codes were: E200 00000074 00000000 0xd0000189 All are issues with the software so be aware they might not be able to help you and it will be a waste of your time to bring your console in! thanks for listening

Ralph Hewitt

Love this place the associates are amazing. The atmosphere is very welcoming. And I always feel very comfortable when I shop here.

Johnny Back

Friendly staff. Company policy is very one sided and uncaring.

Grimm Progress

Events held here a fun and welcoming. The staff is knowledgeable and knows when to help. Expect a great feeling environment!

Tim Bailey

Very helpful, flexible management, highly recommended.

john killakcStephens

LOVE it they treat you like a real guest and made us comfortable to be there

Steven Rusk

Great very helpful staff.

Dean Park

I've had good service, here, several times.

Brady Lorenz

They lady worker argued with me and my friend about an upcoming product that "has not been released yet." When it has, and we proved it because it's on the website. She's a dumb lady that was rude and disrespectful.

Rene Villaverde

Excellent

PROFESSor G

..very helpful staff, clean and well organized store. Can probably take care of all your Microsoft needs right there. I had a security code issue, so I took my laptop there, and I was out in 15 minutes Their competition is diagonally across from them, ( the Apple store ).

brandons quest- modding skyrim

Returned my Xbox and they gave me new one no questions asked. Very professional.

Cathy Rivera

Great! I had a problem with an I pad and a computer. The computer used Microsoft Windows. So what happened? The Microsoft people came over to Apple and together, the solved the problem!

Brian Rose

Great store! This store even has a board game section. Staff is nicer than the staff we in northan California.

Richard Welch

Good deals can be found here PCs without the bloatware. Do your research online for best prices.

Mary Church

Cool place. Friendly & informative staff.

João Vitor Brumatti Fonseca

Do not trust the robot

Gleb Denisov

Good shop

Zedar 2

Honestly suprised! My visit to exchange a defective Surface Pro was completely painless! They just handed me a new one. :)

Callinq

I love it! I go here all of the time just to check out all of the new gaming hardware! So cool!!!

yeshwanth kumar

One stop for all the electronic gadgets, you will find mobiles, wearable, pc & laptops, headsets . A good place to visit.

Jonathan Hockman

Staff was very helpful and knowledgeable. It was a really painless and smooth experience.

Orlando J. Soto Zeno

Staff was very attentive to my needs. Fast turn around

Maggie Anderson

Customer service is poor and policies are outdated. If you have a Microsoft gift card, you can't use it in their online store. You have to buy 'digital' gift cards that only come in $50 increments. Returns take weeks to be credited... if they ever show up. They tell me they will talk to the store manager "when he gets in". The store manager has yet to get back to me since last week.

Syed Bareeq

I like the game

David Williams

Great customer service.

lee white

Help was ok, had to come back several times, i think i lost a bunch of data, no one willing to be responsible for anything. Techs not trained very well.

Dianne/Mary Watson

The staff is always willing to be helpful, I found it Very re assuring how they put me at ease in solving my computer problem.

Wendy

It was my first time at this store. Nice variety of products. I was impressed with the size and weight of one of the computers, so light and great price. I knew that thanks to the nice service of George, one of the guy that came to help us.

Lucius Vorenus44

Too busy

Mar Marva

Worst experience ever and I have all the emails to prove how incompetent MS Store is. Retrain your representatives and ask them to think before they speak.

Jayden Elliott

Great experience exchanging a surface pro

Shawna Kopchu

The xbox I bought was garbage. I spoke to someone who said bring it in and they would exchange it. I literally used it for a few weeks. The pin in back broke. So $199 wasted. But they let me buy a used one for $139. Waste of my time. Thanks Microsoft for ripping off Grandma.

royal ford

Great atmosphere , but just like an Apple store they rather take the route to replace rather than repair. Came in with my broken surface pro 3 screen and they wanted to replace it for almost $500, staff didn't know much about replacing drivers on my surface to work properly with a type cover. I sat in the store and fixed it myself..

Brandon Kropf

Excellent store to go hang out at. Great customer service and help.

Rolf Smith

7 June 2017: I have been in the La Cantera store in San Antonio, Texas, for tech support three times in the last five weeks. Once I made an appointment and twice I was a walk-in. I live 60+ miles away, a good 1-hour trip. So any time I have to travel to San Antonio For any reason I go in with a list of questions and problems. The service has been absoluetly first-class each time - with Jesse, Andre or Vinny usually spending over an hour with me. Two weeks ago it took Vinny and I well over 90 minutes; on the last problem I could not get the password for my server to work. When I dropped in today, Andre had an opening, spent 30 minutes with me, solved two problems. Vinny then picked up where we had left off with the password problem 10 days ago and worked back and forth between me and another customer until it was resolved. NOTE: the Apple Store is 50 feet away across from M/S. I also have an iPad and a MacBookPro. The walk-in service that I have gotten from Vinny, Jesse, Andre and Javier is simply not available across the way at Apple, even if I could find an open appointment that worked for me.

Jamie DeGrazio

Staff is friendly. Xbox selection is top notch.

Anthony Pape

These guys are really great. My iphone would not connect to my computer as an internet hot spot. AT&T couldn't figure it out they said go to an Apple Store. Apple said that's a Windows Computer we don't look at those take it to the Windows Store. So now I'm thinking great Windows is going to say go to Apple you have an iphone, but they solved the problem right while I waited no charge. They knew you couldn't name your iphone with an apostrophe like Tony's Iphone. Anyway they had no ego like I received at the Apple Store and they were much more tech savvy. Kind of the opposite I was thinking when you picture a Microsoft person vs the hip Apple image. Apple look out!

Frankie Robinson

Helpful staff. Devices are spread out for test playing.

Robert Hannon

Solves problems

Adam Schlaegel

Fun place to buy microsoft products. I say fun because they have gaming tournaments in the back and its free to participate in them. You get to use their powerful rigs as well.

Alberto Urbina

It was great

kaylee mendez

Went in with my daughter we are both Xbox gamers and was looking around at all the new stuff and my 9 year old wanted to show me a vr headset not the big one on display but a smaller one plugged into the computer and a lady who was running the store runs up to us screaming about signing a waiver mind you my daughter hasn't even touched it yet then before I can even speak she ask my daughter her age and my daughter replied 9 the manager made a smug face and blurts out ohh she can't try it anyways...we literally touched it for 2 seconds mind you I spend a ton of money on Xbox games moviestore and equipment but it's expierences like today that make me know I made the right desicion to go to apple and buy my wife and daughters computer there instead when we walk in there we are not judged instantly and they let my little girl play with the things she wants to check out ...it's crazy kids are the biggest part of your market and you want to make them feel uncomfortable glad I went with apple..this could have easily been avoided if it was done in a better tone and if you would have just took to time to make eye contact and explained to us rather than make a face and walk off...

Lotta and Lola

I have to share an amazing experience we had at this location. My son (with very noticeable autism) showed up late in the evening at their store because he noticed a robot earlier in the day. By the time we showed up the robot was being charged. The gentleman in the front took one look at my wide eyed son and said he would reboot it and bring it out. They proceeded to stay with us for a considerable amount of time so my son could warm up and interact with the robot. I wanted to cry because this kind gesture made my son's summer. Thank you!!!

Brian Janiszewski

Super push sales staff

Alexander Ambriz-White

Scott and Krissy are the best. They helped me get my Xbox replaced when it fried randomly for no reason. You guys are the greatest!

Anthony

Went in to replace a malfunction Xbox controller, it was bought at Bestbuy and I didn't have the receipt but they replaced it with no problem, the process was quick and easy

Steven Lange

Such a great experience! After 2 frustrating days trying the HP and Microsoft help lines (both told me I'd have to wipe my computer and lose everything), I took my laptop into the Microsoft Store. They helped me right away. Erik Shane was able to get me into my computer and recover almost everything. No charge for the service. No pressure to buy anything. I didn't even buy my laptop there. Thank you, Erik! *PS for sure buying my next laptop there. I owe you guys.

Nancy Moua

Went in for an issue with my surface pro and the tech was so helpful and was able to replace the whole thing. He was super nice and a joy to work with. I love my surface pro and this was the only time I’ve had any problems with it. Highly recommend this place. Side note: Parents this place is not a daycare! Lol.

Nitish Gupta

Nice and Bright

KRYPTIN

Nice staff. Knowledgeable and ready to answer any questions. No pressure to buy.

Erin Hunt

I worked with an incredibly helpful staff here who took time to even go seek out answers the questions for us

Jay Mexico8

It was the most incredible thing I've ever seen, there was seven yes count them seven employees there and not one offered to help as I perused their store for well over 5 minutes. I was obviously looking for something and I didn't find it on my own I wish somebody would have stepped in and asked if I needed some assistance. In case anybody is wondering I was looking for a mod controller for my smartphone so I can play pubg mobile with.

Gymdodo

Great service but wouldn’t let kids play the oculus rift trial

Daniel Rodriguez

Great location, fantastic staff. PS. Vinny and Aaron rock.

Tyler Box

I am again pleased with this Microsoft Store. I had two Surface Docks that were having problems . I walked in without an appointment (I/they suggest an appointment) and they were still able to give me an excellent technician. He was able to repair one dock right there. The other dock they replaced at no cost to me. They have excellent service - offering a variety of drinks while you wait. They have a variety of Microsoft products - especially the surface line. Again - very happy with this Microsoft store and its staff.

José Roberto Torres García

We had a great service there. We bought an extended warranty on our Xbox and we didn't have issues. Highly recommended.

Brian M

I came in to buy an Xbox One, waited for 30 mins for an associate to acknowledge my existence but no one ever did. The store was not busy at all, all of the employees avoided the non-Surface areas of the store as if they were not sure how to assist in gaming or accessories sections. It's very rare to visit a retail electronics store and NOT be asked if you need help. Finally got tired of waiting and just left and bought it online instead. Another nail in the coffin for retail stores.

Hannah Wright

I damaged my computer (which I use daily for work) and decided to make the trip to Columbus to go to the Microsoft Store in hopes of getting my Surface Book repaired more quickly than it would be if I mailed it out. After getting there, I realized that I couldn't find my original receipt in my email and it wasn't coming up on my Microsoft account. It took a few minutes and some digging, but the staff was a great help and went way above and beyond, going as far as to hook me up with a scratch-and-dent newer model after we could verify that I was still under warranty. What I thought was going to be a stressful, expensive day worked out better than I even considered. I couldn't be happier with my experience.

Jyoti Panthangi

Good to visit with kids who are passion f electronics n latest news.

Luis Oliva

Really good customer service and products

Moustapha Bayo

What is the point of a Microsoft Store if they don't even try to fix Microsoft products. Just disappointing!

Heidi Gardler

Creepers everywhere my kids loved it!

Finney Abraham

Friendly staff. Offered beverages during wait time.

Al Roudbari

Good variety but Computers are way overpriced

Malcolm Jasmin

"Jess the tech" was both pleasant and proficient! The entire experience was painless !

Quoc Tran

The best customer service experience I have had anywhere! I walk in with a standard greeting from an employee. I ask about getting my surface device replaced and the process was very smooth and I ended up with a higher end replacement device thanks to the generous staff! They made my day and the least I could do was write a positive review for the store!

Wade Nelson

Was in dire need of getting my desk top back up and running - it would not turn on. Had the problem one other time and was able to repair it myself. This time, no luck. Took it into the Microsoft Store. Staff greeted me immediately, taking my desk top and eager to help. Nick wanted to take a look at it before they checked into it to see if it was a simple fix. It was and I was on may way in less then ten minutes. Nick and the Microsoft Store in Overland Park were professional, courteous and fast. Thank you!

Brian Carnes

Great products and friendly staff... Where i get all my surface products

Michael McILwain

Always on time and always on point with all info. My son loves this place!

Joseph Hindy

This is a nice place. It's akin to an Apple Store, but with Microsoft products instead. They sell all kinds of stuff (consoles, computers, accessories, and even some games). The selection is okay, although there aren't any other Microsoft Stores in the area to compare to really. I came in here because my Xbox One X was messing up. Their techs are suited mostly for helping you recover a password or sending stuff back to Microsoft proper to be repaired. Unfortunately, they don't perform any diagnostic tests or perform repairs at the store. If they can't guess your problem by looking, you're basically up the creek without a paddle. That was disappointing. Basically, the tech told me to get a hold of Microsoft to send my Xbox One X back for repairs, which will take weeks. I was hoping to avoid that by coming to the physical store. Oh well. I guess whether or not you get lucky with a repair or replacement depends on the product you bring in. I got unlucky. Everything else about the store is fine, though.

Mystic Meltdown

Good place to go for 'Electronic' needs, test out games on display, some of the products and more.

Gary Hearld

What a joke called there phone number on there webpage !!! Was told that they have a vive demo and i drive over an hour to get to store and they dont have one!!! Another reason people are switching to amazon!!! Best part is staff didnt care at all

Dennis Gonzalez

I will never buy a Microsoft surface again. Its worse than apple here they charge you and tell you straight out that they might not be able to fix it... Their own product!

r tabujara

If you're not buying one of the high end Surface devices, don't bother to come in. It took some time to get one of the sales staff to answer a few questions about a non-Surface laptop, after which he walked away like he had more important things to do. Too bad, my next comment was going to be "I'll take it."

Atomik Stimulus

A huge veriety of things to choose from and new things to try out for yourself.

John Kelly

Apple store clone

Alante Johnson

Always helpful and knowledgeable

Margaret Miley

Had laptop emergency and they got me right in. Dru was able to help us. Always courteous, friendly and helpful!

stephen grossoehme

Very good service and they do free virus removal of you windows and cheaper then best buy for services

Michael Luckenbill

Great place to see latest gadgets

Jessica Luckenbill

I could spend hours in this store. The staff is knowledgeable and the products are great; cutting edge technology, great aesthetics. This store is amazing and the products are far better than some of Microsofts overrated competitors (ahem

Deity V

Highly organized, many products for customers to try out, and wonderful employees. The staff were immediately helpful, and obviously knew what they were talking about. I came to get some hands-on experience with the latest Surface line and the employees really helped me make a decision. My only regret is that I forgot the name of the employee that helped me.

Kim Fuhrmann

There are knowledge & friendly staff at the MOA location.

Adrienne Z. Milligan

Friendly customer service!

Charles Glidden

Great customer service friendly great product knowledge. Too bad they are stuck servicing credit Microsoft products.

Maurice Lin

The staff wasnt really in to it. Two were zombies and scared the kids. Went in to do my business and quickly out.

Zlyback innex

Love the Microsoft store. The staff is friendly and knows their products. There is a nice variety of different items here like laptops, Xbox, PC, and electronic accessories. The store is normally not too crowded, not like the Apple store across the way.

Bill Young

Excellent service from very professional people.

Sewon

The best tech service I've ever had. It's even better than using the online microsoft support!

Stan Marco

Very helpfull Sales and Service center

Liju Jacob Bennett

Bad service experience at the Microsoft Retail Store. I took my laptop there and the tech who attended my laptop told me initially he does not deal with acer laptops. Secondly, he did not seem like he knew how to deal my issue at all. He was very polite but seemed very incoherent. Well, Then I contacted the answer desk online and the technician who opened my case online took time out and went ahead and fixed my issue. If a person can fix the issue over phone or over remote assistance, I am sure it could have been fixed when I took it in person to store if the tech are knowledgeable.

Javier

Seattle's best

Pradeep Java

A store in visitor centre of Microsoft where u find some interesting accessories of computer & products

IT Department

I have to agree with Sean . i have never seen as rude as their staff. i'm a Android guy and i have Apple and Microsoft but i'm telling you the staff i had to deal with are the rudest and not wanting to help . i will not recommend any one who kind of knows things about PC nor some about tech to go there because they don't know much about what they are talking about .and they make you feel uncomfortable about even thinking to ask for help. beware go to best buy down the street they help better and match prices.

Lucas Davies

Good for getting replacements for your broken products. Great Services. Great products! 10/10 would buy there again

bomby 552

Like all the stuff inside

Sanjay Patel

Best customer service by Nathan, he went above and beyond , i was surprised how he took ownership of the business and gave excellent customer service, i will highly recommend this store, he fixed few issues with my operating system, showed me what windows 10 has to offer, and many more useful applications, i spent more than an hour and learned few things , thank you microsoft. you can attend small educational classes, and they offer complimentary drinks !!!! great overall experience

Henry Berrocal

Scammers

Christopher West

Ahmad greeted us as soon as we walked in the door; he was very professional and friendly. He showed us to technician Penav. Penav hooked up my Xbox One X up and confirmed there was an issue. With no questions asked, he went to the back and grabbed me a new xbox for exchange. Although, they couldn't give me a Project Scorpio edition, I really didnt care. They were very professional and very helpful. I will give all my microsoft business to this store. Thank you.

Mary Ames

I bought my newest laptop here. The staff members were very knowledgeable and extremely helpful. I did not feel pressured at all into buying my Lenova Yoga laptop because these guys aren't commissioned sales. I wish I lived closer because they offer a variety of training courses to their customers.

Ed Korsgaard

Lots of fun

dean scheel

I absolutely loved that place, and not for the reasons that most people would be thinking .I am 74 years old and I had my grandson with me who loves computers and he brought me into that store. They have many different computer setup that you can sit down and try. The Mall of America has obviously removed almost all of the seating.so with the comfortable seating in your store we could try out the computers, and when the day comes that I replace mine, your store will be on the top of the list.

Lord Kratos

(Translated by Google) I loved (Original) Me encantó

JOHNSON WILLIAM

I like how you can try everything there without feeling pushed by to buy anything. they are really trying so hard to be like the apple store. I just wish the line for trying the VR is shorter on weekends

Theodora Anderson

Very good customer service.

Kristina Hayden

People mean some mean lady said get out here now.afther that she got fire thats what she gets.and i did get my kid xbox fix.

John Whitt

Slow service

Cheryl Abrams

I've had mixed results. When I called about a problem I had after the creators update 1703 to Windows 10 a woman told me quickly how to find my files that had all been moved around after the update. I then asked her how Microsoft felt it was ok to move my files around and she hung up on me. That same update lost my audio driver. Today a very nice man helped me to get it reloaded. I had tried with no success but with his tech accesses he was able to. So I've had the good and the ugly. I guess you just don't know with this store.

Mariano Gamboa

Wide range of demo units, very polite and professional staff.

Giliw Sapiandante

Play the game it

Joseph Rodriguez

While I am a MAC person I decided to get a laptop for a very specific program that is PC only. My experience with the laptop was not good but bring it back was a great experience. I did purchase the warranty and after calling technical support and to no avail fixing the issue they set up an appt with the store. I purchased this over a year ago. The manager their took care of it and was very professional and friendly. Needless to say I will continue to go there for all our computing needs and not a box store. Microsoft is a leader in all they do. We all have our shortcomings but it is what you do to make it right that sets you apart.

Sandy M

The salesperson was knowledgeable, sincere and efficient.

Tao Liao

There are good employees and bad employees, and for some reason, the Microsoft store decided to put their bad employees as the face of the store to greet people when they walk in. The staff at the front door weren't professional or courteous, the people who helped me later were great, but the negative completely outweighed the positive. You'd think with the packed Apple store just right down the corner, the Microsoft store would try to do everything they can to attract customer. Guess they need to spend more money to train their staff on professionalism.

Brent Freeland

horrible....can't get through on the phone. Went to Apple

John Bach

One or two VR devices are placed on the tables, but they are not set up or simply not working. If there are too few registered visitors coming to join one of the HoloLens demo events, the staff members are not willing to set up the devices to start the event. These events are officially announced on the Microsoft website.

Maiv Lig Hawj

I am a die hard Apple individual, but today I have to say I truly LOVE Microsoft as well. When I walked into the store I was greeted my a staff member who helped me set up a Tech Service appointment, which was literally right away. I was sure that all my data was lost and my lab top has crashed. She told me not to worry then took me over to Matthew, the computer tech. Matthew was truly a blessing, he helped me recovery my lab top. He explained how I can back up my data and my Quicken software through OneDrive. He even wiped down my dusty lab top, set up my setting so my computer will run faster, and restarted my computer to assure it was working properly before I leave. I am very impress with his demeanor and ability to recovery my lab top, especially, within my lunch period. Matthew truly amazed me with his keen ability to assist me with my computer issues. He is AMAZING and extremely helpful. I highly recommend his services to anyone along with the hospitality and promptness of this location. This place is HIGHLY RECOMMENDED!

Eric Strohm

Kind of felt like I was being pushed to buy here. Nice store, but too pushy for me

Daniel Picard

A fine way to test out new products from Microsoft. They strategically placed themselves access the hall from the Apple store which was already there.... Which I think was a very confident maneuver indeed! Stop by and play some Xbox and see what the latest and greatest developments with PC laptops are!

Savvy Sauce

Some of the best things that you can get from the Microsoft store are the free services for your computers running Windows. If you have a virus, malware, or your computer just seems to be running slow, Microsoft will fix it for free.

Tracey Johnson

Great staff, knowledgable and efficient!

Reginald Blackwell

I've purchase a few items from this store and always received great service from the staff. They are always helpful, patience and willing to answer any questions I've had.

Henry Skillman

Very nice staff, great teaching of the surface pro

Erasmo Garcia

Disorganized and got passed around to a few employees before being told they wouldn't honor a deal shown on the website to not expire for several weeks didn't even look into it just said no because that store is independent of Microsoft...why is it called the Microsoft store?

Alemnesh Melaku

it has holo lens

Cory Gandenberger

Gotta love Microsoft!

Karl Ramberg

Just fun to look at all the gadgets.

Du ONEONEONE

Why 5 stars? Well, I love Windows 10 and XBOX! One of the games you should try out is Minecraft! You can download Minecraft in the XBOX store. You can also get it on Windows 10! Thanks, SogaDu111

Kathleen Ireland

I had great customer service at this location. Chassitie from the Answer Desk was able to resolve my problem with my Surface Pro. She was extremely patient, understanding and tenacious. Eventually we reached a solution to the issue!

Ed Glogowski

Microsoft Rocks. Stop and talk to the robot or check out an XBox or VR headset.

Katie Cox

Ryan and Adam at the tech desk were SO helpful with my computer. I have an older model and couldn't get the updates to run. They kept it for 2 days, totally cleaned and reinstalled the latest Windows and made sure to get it back to me early in the day. Thank you!!

Brant Egertson

Top notch customer service. In an era of remote customer support it is nice to deal with a human once in a while. Aaron Robinson and other team members took the time to understand my situation and totally take care of me. Something the online support and 4 hours of my time could not accomplish. Thank you Microsoft store.

Marwa Alwattar

I wasn't satisfied with the service during my visit today. I asked couple of the guys who work there for help but they kept send me to others even they were doing nothing but chatting with each other. Finally, someone helped me, his name was Marwan. He answered all my questions and was really helpful. Message to the workers, if you don't like to help customers .. find another job.

Marco Ruiz

Great store, fully featured, friendly staff. Good location.

Amber Torres

I bought a laptop new from this store and have had problems since I've had it. Finally they sent it to Dell which I was totally fine with but was promised that I would get a call every Monday and never did. I got a call that it was back only to show up and find out that they had to send it back because of damage. Then to weeks went by and I didn't hear anything. I called the store, they did return my call. I finally got to pick up my laptop. Kind people but horrible communication and no accountability. I hope I don't have to come back.

Jeannie Adlington

Every single person that I have interacted with over quite a few visits has been excellent. They are very friendly and helpful. They stayed in touch when transferring data to the new computer I bought and went beyond my expectations in the help they gave to this Senior Citizen. I have visited many computer stores over the past 20 years and this is by far the best experience I have ever had. I recommend it highly.

Mr. coolnivers

The service and technology

R.C. ENTERTAINMENT

Some of the rudest staff EVER!

Thomas Villars

Great service. Love the Surface Book

Kat Dispatch

First we came to an almost empty store, granted it was 8:30pm, but Apple store was still packed. Tyler with the orange *mvp* shirt said hello, and continued to talk to his friends. Ok no problem, we will browse since I was on the verge between a surface book and a MacBook Pro. After browsing and seeing the surface book, I was ready to buy.. Look around.. No one came over to see if we had questions, needed help, nothing. 5min after trying to catch his attention and him still talking to friends who were half outside the store, no products in hand so doubt was a customer, nothing. We finally asked if we can get some help, he told his friends bye and came over, asking what he can do for us. After I said on the Microsoft website for the student discount the products I wanted and for the deals, he said a bundle would be much cheaper, he rang up the bundle, showing $500 difference more than what I had (after him trying to work his iPhone calculator for 5min) showed me the price... Well Tyler, it wasn't cheaper, after he starred at me for a few minutes, he asked what I would like to do.. Use the discounted price I already had on my cart for the Microsoft store, he then rang it up and said he can't use the discount on the protection plan, even though the website has it applied. I asked him why, he then told me "I mean you can just order it online then, we can't do it in store since we are different from the website" (well your store says Microsoft and website says Microsoft). If I hadn't changed my mind at the last minute from a Mac to a surface book and needing a graduation present in 2 days for my sister entering college, I would have ordered online, but thanks for making me feel confident in spending almost $3,000 with you Tyler. My husband convinced me not to be biased on the actual product due to horrible service. I would never buy anything from that store again, and thanks for saying you have been working there for 3yrs and you know all the deals and the latest news, well you would think with 3yrs experience you could be more helpful and professional to customers.

Tom Guarino

Jesse took care of a problem. Windows 10 had a problem. He solved it and saved my data. I would go back again.

Nan Steinmetz

Took in my device for some technical troubleshooting. Staff were patient and persistent in helping resolve the problem.

Kenyon Bajus

I was helped by someone as soon as I walked I to the store. Ralph was quick to diagnose and acknowledge my faulty SP4 pen and replace it with a new one. Excellent customer service experience. And there's plenty of floor models available for all products including peripherals and don't forget about Xbox. Fun store.

Sixxgun Johnny

They solved my issues fast

David Brown

Not one person asked me if I needed any help too bad

Tyler Ash

Super fun store to just look around, they frequently have sales which make it a good place to get your Microsoft products .

Bruce Smith

I feel like the Microsoft stores in general are like Apple store wannabes. This store i loved the employees. I had a problem with my power cord and they replaced it right away. I think some of the products there I could get for a better price. However I rather pay a little extra for knowledgeable employees and courtesy than get treated like a thief the way I did in target.

Michael Feeser

These stores are great to try out the feel of different laptops.

Elizabeth Aristeguieta

Answer the phone!

Olivia Geho

Amazing service, no pressure from the sales people, very knowledgeable staff. I would recommend this store to anyone and everyone.

Douglas Yee

Always fix the problem

Naomi Holtan

John helped me solve the problem of switching from Office 365 to Office 2016 and gave me many tips during the process. He was knowledgeable and patient.

Owen Channel

My son took a free class there, he loved it.

Cori Frede

One of my favorite stops in the mall. They always have the latest and greatest tech on display. The VR setup is great but you'll need to wait on a line most of the time if you want to play.

Michael Ehrman

Pretty cool store as there is tech all over for you to fiddle with and test. My kids really enjoyed testing stuff out and apparently a few other kids as well. The staff was really nice and helpful with my random questions.

Michael Richman

Staff is always thier to help and polite.

Helter Skelter

Boyfriends favorite store! Staff was helpful but did not hover.

Ted Mckee

Helpful but you need to make an appointment to get anything done

Ella Justice

Who needs a Mac when Microsoft has brick and mortar stores (and excellent customer service)? Thank you for making such great products and offering such stellar support!

Joseph Cremer

There was no wait and the tech was very knowledable. I was in and out in about an hour. Pretty good for a hard drive failure.

Praveen Siddavarapu

Totally loved this place

Nate Miller

Guy was a jerk on the phone.. I just wanted to know how much an out of warranty exchange in my model is, and he wouldn't let me know unless I came to the store for a scheduled appointment. I've had great experiences at the Microsoft store usually, and I think they rightfully have earned a good reputation at the stores in generally, but c'mon... I don't need an appointment for an answer that they can look up fairly quickly, that's a waste of both our time, and I don't expect getting any pushback from them when I ask if it'd be possible to just look it up, but in this case, oddly there was.

Elizabeth Dannan

Ok

Geoff Irwin

Went for a hololens demo, great experience. Offered a drink while I waited and a knowledgeable professional answered questions.

D Mouhot

Always a fun visit to see what is new and upcoming! Everyone is always helpful and never any pressure to buy.

Luke Willford

Played some Fortnite on the computers in the back. They said it was gonna be a tournament, but wasn't very organized. It sounded like sometimes it's more structured, but this week was kinda off. Still had fun tho

xCharles Kielkopf

Not a very good experience. I was not able to get a Toshiba laptop to accept windows 10 as well as some other issues. They told me that it did not have the physical ability to accept the update. They also called me 3 times for the password for my computer - seems like they cannot talk to themselves. Well I am writing this on Windows 10 - it is just disturbing that they do not seem to know what they were talking about. That said, they were very nice, wanted to keep offering me water, but I wanted my computer fixed.

Kent Oelsclager

Best place ever

Drew Siebert

Terrible; I called to verify they were open on a snowy day and was told they were however when I showed up for my appointment they were the only store in the mall closed due to weather. Just wasted 1 1/2 hours of my day driving back and forth. So upset

Gabriel Partridge

Great location, straight in from the parking garage on the West side.

Veronica -.-

Today my friend and I were just hanging out at the mall and we decided to go to the Microsoft store just to see what they had. So my friend and I went to the back, where the games were because we both love playing on our Xbox and just wanted to see what they had. One of the employee greeted us and asked if we needed help on anything. I just said I was looking for a new game to play because I was getting tired of the same old games I’ve been playing for the past few weeks. He was very nice and recommended a lot of games and went into a lot of details about them. I also asked about the gaming laptops because I was just curious about them and wanted to know which ones were good. He talked about the laptop he uses and which ones were good and how long they would last. He was very professional about it and treated my friend and I like any other customers. He didn’t look down on us or anything he was just very nice, considering My friend and I being teenage girls looking into gaming things and laptops. His name was welhem sorry if I missed spelled it I’m very horrible at spelling people’s names. Hopeful I see you again because I’m planning on getting my laptop here.

Sexy Me

Very helpful staff

Thomas Gardner

They were really nice and checked my computer out, turned out to be a hardware issue but they helped me identify the problem and offered me a drink while I waited.

Ronald Denton

Great service and support. Very friendly staff.

Adam Lobo

Nice ppl. They swapped my keyboard no questions asked!

Andrew Compton

I was blown away by the great customer experience!!!! I was having xbox one x problem and walked in. Nick met me at the front, took me back to get it looked at. After a few diagnostics, they exchanged the unit with a brand new one. I was expecting some hassle to replace or “we’ll send it in” kinda junk. Nope, so easy. I am very happy and Nick was great!

Phoach .

Really nice place almost too popular though

Maddie McLaren

Very cool interior with friendly and helpful employees.

Rafael M Barroso

This place is pretty much my preferred showroom when it comes to shipping or just looking for the latest and greatest laptops, you can pick them up and try them out without worry unlike at Best Buy and the staff are pretty knowledgeable too. There's some pretty cool demos here as well such as the HTC Vive and even their Hololens.

Zahid Aliyev

Guy named Jaafar, he was very sincere on helping i really appreciate for the associates like that and hope i can always deal with someone that knowledgeable and that interesting person all the time when i shop at Microsoft store. Thank you all!

Jeremy Anderson

Great service from the MS store on my recent troubles from my Xbox one x. I have always had great service from the Xbox team. I wish I could give a shout out to the specific agent. Great service

Logan Paquin

Fun store that is organized well. I've always found the employees to be courteous and knowledgeable, and they constantly feature the latest tech to get your hands on and try out. A great place to purchase product and their selection rivals most electronics stores/sections at other places.

Kevin Kelchen

One of my worst experiences dealing with customer support. Had case number from online support, who told me I could take it into any Microsoft store, no effort was made to look up ticket. Even confirmed information by calling Microsoft myself while in store, something I would have expected of the tech. Understand some things are out of techs control, but no effort was made to gather all the details. Tech basically told me “Tuff Luck” in not so many words.

Rhina Luna

Clueless. I called about a product and was given an available date, go in on that date and the manager tells me that they've never heard of it, asked to have it looked up, 15 minutes later comes back and tells me they'll have it in 2 weeks. No apology or any kind of courtesy shown.

Katherine Clark

The girl I spoke with was very knowledgeable and polite. She knew her stuff and was a wonderful help. I was going to buy an iPad, but she knew so much about the Surface Pro I was sold! Plus, the quality's just better in my opinion (aesthetics aside). The atmosphere was open, friendly, and welcoming.

Cristian L.

An interesting place to review innovations

John Melich

This place is great so long as you're not buying a Windows Phone. They clearly aren't used to selling them. I think we were tossed between 4 different people to get signed up on a new contract. Otherwise they're always helpful and the computers they sell without the added bloatware are a good deal.

Lusty Lavender

Cool and impressing store but overpriced and not very cost-efficient products.

Nirav Vikmani

Nice stite

Charles Olsen

Not as busy as the Apple store so no waiting! Really helpful and polite staff, and the warranty was on sale. Thanks!

Anthony Warweg

The employees here are quite alright. I think electronics stores in general get a negative image for being indifferent and unwilling to help meet the customer where they're at. I had quite a frustrating experience trying to purchase an xbox one, though not to the fault of the staff. I found that those that worked there seemed to genuinely want to help. Chris - (if I misread your name, I apologize!) - A caring person helped solve my ordeal and left me feeling satisfied having chosen to buy here after initially feeling so frustrated. Will definitely be back in the future. I recommend!

Bilal Naqvi

Excellent

Ramón Varela

Always love visiting when I'm at the mall

Brian Price

i waited outside for over 14 hours and then another 6 inside they where start letting people in the mall at 7 am the security said to wait at this point so we did and at 6:10 ish and one of the girls from the Microsoft store she said we are moving the line and i said why she said thats where the line is suppose to be i called the mall security the next day and they said she was wrong and and where we where is where the line was supposed to be there where people in line already when we moved and she kept saying that there was no point in the spots or orders in line but it turns out ye again that was a lie the first person in line got a free surface pro 4 i spent all day Sunday and Monday trying to get ahold of Microsoft in the store i did eventually they didn't help that much i called there regional office in pa that was a terrible idea i asked to speak to someone and they said there was no one i could speak with i asked for her name she said i don't need her name and hung up so i called there Seattle and they just started yelling at me and saying I'm not allowed to talk to anyone i asked for her name she said u don't need that and hung up i called back got a guy he did the same thing so i contacted karen del vescovo i am waiting to hear back i feel like I'm talking to Comcast customer support when i was talking to them

Debbie Reeves

I came in for training with a computer I had purchased from Best Buy that has given me nothing but trouble for two years, it was so messed up that we were unable to do the training. I left it with them to fix, feeling confident that it will be as good as it gets when I get it back. I then purchased another computer I had been looking at, I might add that they didn't try to sell me ANYTHING, in fact that had tried to tell me that I didn't need to buy this computer, I simply wanted it. They were extremely helpful with getting the new computer set up to my satisfaction and I left feeling like I knew how to use it, something I had not gotten from Best Buy. I had read some bad reviews here before my visit and had expected something completely different than I received; they were GREAT and spent three hours taking care of me, did not rush me or pressure me at all. I've bought my last computer from anywhere else, based on my experience I'd highly recommend this place.

Efrain Pardo

It was a good experience. I found a variety of products to choose and the client service was excellent. The customer avents help you a lot and are very patient with all of your needs. At the end, my computer had all of its problems solved and I went back home very happy.

Sarah Ristow

Staff is wonderful and very helpful I wish there was more of these stores like one in Rosedale mall Bloomington is pretty far for me

Theresa Breeden

Staff were very rude and unprofessional. Will never go there again.

Drew Gerhart

Terrible customer service. Won’t tell you everything you need to get a warranty replacement and will refuse to help you when you show up without it.

Mitra Esmaeili

Very good, polite and kind services.

Dubis Tobias

If you wanna be a guru on your phone or computer this is where you come.. we work on Apple computers for entertainment but concentrate on productivity so we stick to windows.

Tim Smith

Thanks Josh

Tony Thompson

Hey Lisa, great you’ve been gone for 2 weeks but how about you concentrate on the customer you are working on instead of side conversations. Also, never joke about a price as if you are assuming someone can’t afford the product. Obviously, coming there for a reason.

Ruby Rangel

I have to express my gratitude in the great service I received when I took my PC in for update repair. I was extremely impressed with how I was treated as a paying customer, when in fact I was advised by technical support to take my unit in for further assistance since it couldn't be resolved remotely, and it was definitely taken care of... free of charge. As I waited I was offered a beverage, as well both my 4yr old and toddler. I wish Microsoft had more locations like closer to 35N & 1604. It was a great experience and I will definitely go back to this Microsoft store.

Anaya

Our experience has been more than positive. Had more than one person happy to help you, especially when I walked through the door. I got coffee and juice and someone willing to answer my newby questions. Kudos to all the U-Village team staff that work very hard to serve our needs and just let those negative reviews flow away, and keep focusing on greatness. Thank you

Abdo Jamali

My computer was slowing dow and Mike helped me making it way much better, solved the problem and also explained to me why it was slowing and i now learned also how to eliminate stuff that i dont need and slows down my computer and how to deal with it. Excellent

George De La Rosa

Amazing place I went for fortnite friday and they had everything ready to go Great place

Randall Merritt

Very good

Vicky Biyo

This store always goes above and beyond in customer service. I've had some issues come up for my boss and his surface and they are always willing to help and troubleshoot the problems.

Frances Downs

Today my husband and had the pleasure of doing business at the Microsoft Store at LaCantera. Exceptional customer service!! We have never had a bad experience at this store. I wouldn't hesitate to go back again and would recommend them to family and friends.

Corey Mihu

Staff is a little pushy but man the atmosphere is great. They do special events all the time too and they are some of the best. I wish I could give it six stars.

techdee nyc

Xbox issues in and out quick switch out and the girl was cute too

Cosmo T

Great service, nice folks. Makes me a Microsoft guy

Julian Ortells

Buen lugar, te dejan probar las consolas, smartphones y todo lo que tengan.

Jing Sha

Had a store tour and totally enjoyed it. The staff was super friendly, fun, and informative. The tour is an experience you won't regret!

Anne G

Very good experience today. Problem with "ghost touch" screen diagnosed immediately and fixed on the spot. Strange way of scheduling appointments keeps stars at 4 instead of five. Never had to pay for assistance.

Owen Rogers

Great customer experience. Returning a bad laptop was quick and a breeze.

Roland Garcia

Great for sales, terrible for service. Could not complete service (despite two previous visits) within the promised time frame.

Liz Fiad

(Translated by Google) Excellent attention (Original) Excelente atencion

Derek Egge

Fun place to game

Olivia Weeks

I bought a computer from them 3 years ago. The actual hardware for my Wifi connection broke and Chris was very helpful in troubleshooting the problem. Instead of trying to sell me a new computer right away, he helped me try to fix the old computer. Eventually it did come down to buying a new computer and he helped me find a new computer while keeping in mind that I had a limited budget. Lastly, he took a lot of time helping me set up the new computer and transfer all my files. I went home that night and had no problem navigating my new computer thanks to his help. FYI You do need to be patient. I was there for hours. The person helping you is usually helping multiple people at the same time. They will walk away from you frequently, but it does nor mean that they don't care. A lot of times your computer will be loading or processing and the employee will go help someone else while they are waiting for your computer to finish what it's doing.

Ronald Barr Jr.

Excellent service.

Austin Briggs

When I called Microsoft, the associate let me know they trade in games, I found this hard to believe. When I arrived I asked the man by the front door only to find out they only trade in hardware, not games... after looking around I decided to leave with my games I brought in to trade. Upon reaching the front door I was abruptly stopped and accused of stealing the games I brought in. The man at the front door who I talked to originally did not even speak up. Will not be back.

TheEverythingChannel 17

Good selection of products and good service.

linda capestany

The Staff like always calm, knowledgeable and helpful.

Joe Kim

Excellent staff and service. Had an issue with a sp4 keyboard , after a few minutes of troubleshooting they swapped it out . No paper work to fill out and didn't even have an appointment! Wonderful

Krassodo kan

Great place, great people.

Shaun Alvarez

Overpriced

Pat Jones

THE WORST SERVICE I HAVE SEEN IN MY LIFE!!!

Renee Martin

Best company to work for.

Francesca Bova

Loved it. Courteous, competent, and hellbent to solve my problem.

Eric Covington

Computer is more then a group thing I feel it more that fun and learning

Tim Luukkonen

So the surface pro series has a known battery defect. It isn't a matter of if it will fail but when. So what does Microsoft do? Nothing. If you have a pro 3 microsoft can't replace the battery so they offer to sell you another one at a discounted rate rate of $599. The latest model is 699, which is newer than the one they try to sell you. This is poor customer service and any awful business model. No wonder people prefer apple.

kyara Mi Ran Kim

Thank you Shirl so much for helping us today to solve our problems such as windows update and windows contact export to gmail.

Cecilia Pineda

We had a wonderful experience today with Colin aka Dr. Colin. He was able to answer all questions about our xbox and warranty issues. Thanks so much!

Christopher Singh

Huge spacious shopping space with modern styling, overall A+!

Vance S

Pretty cool devices. The latest and greatest. Staff is friendly.

Brenda Rolon

Absolutely great service. Informative and helpful. I recommend this establishment.

Jamie Lai

I find the whole set up of the store to be awkward. Say nothing of the staff that talks past you and won't look at you when you ask questions. Didn't find any meaningful help so I left.

Kevin Turner

Excellent Selection of IT Products with a knowledgeable and professional friendly staff

Tom Lawrence

Store is very knowledgeable. Bought a computer here and it's a power house.

Bianca Esteves

Everything I needed was sorted out with amazing customer service

Jayney Wallick

The techs there go above and beyond to help not only with what I ask about, but other bothersome issues too. I was having trouble accessing my account, and not only can I do that now, but they helped fix an issue with my phone too! That's what I call service!

Ji Seok Lee

I went for repair help and the technicians there were very helpful. They were willing to do anything to assist me in whatever problem I had. They even went out of their way to help me when they didn't have to. It wasn't too crowded and the building was very cool to look at. The first two floors were filled with interactive Microsoft products that the sales people were happy to help us out with.

William Jantsch

Love the hardware! Best computers available! Store personnel are personable and knowledgeable.

Oliver Mueller

Nice store with all the latest Surface products and Xbox stuff along with a Hololens demo area. Apple is getting so boring and old imo.

Laurel Kail

None of the tech support agents use Microsoft-manufactured products. They don't even use laptops that are sold in the store. This should concern everyone greatly and you should walk across the path to the Apple store where they actually believe in their own products. I'm saying this as a first-time (and last-time) buyer of a Surface Pro.

James Pace

These reviews don’t make any sense! The service at this store is exceptional. Christina, Sir George and colleagues were extrmely welcoming and helpful. My exchange was easy because the STAFF at this store made it that way. Thank you all. Much appreciation for the experience. Best.

Jose Luis Ramirez

Nice store but close to Zero on knowledge in Microsoft products...you lose interest on buying Microsoft devices just by seeing how little they can say about features and reasons of some restrictions of interface. It a shame that Apple people makes a much better job on that....

Kyle Mahnke

I'm giving a three star because one employee I spoke to (Brian?) was a complete jerk to me. Tony on the other hand was very helpful and speaking with him was honestly what brought me back after that bad experience. Hoping for consistency in the future.

Thi Doan

Went in expecting to get shoo'd away because my tablet was out of warranty and unexpectedly they went out of the way and gave me a part out of a working tablet to replace mine for free. Thank you so so much for treating me and my little baby like the most important people ever. Everyone was so helpful from the moment I walked in to the moment we left.

Young J

Well organized, friendly staff. Plus they take student discounts!

Joseph Maza

I always get great, attentive service. Thank you for your help!

Toan Tran

Very clean and very well laid out store. The staff is very informative and knowledgeable of the products. It is nice to go to a hands-on store and try the products before buying. I enjoy going here to see the newest products. I prefer this store to the other fruit flavored stores in the area.

Juana Martin

I must have had bad luck and got service from a friendly but not knowledgeable person. I brought my unopened Surface to buy Complete Protection as instructed by Microsoft Help. The salesperson took my money. took my email address and was told that's all I needed. I asked how was the protection going to be applied and was told since they have my email address that's all. Haven't received any emails from store. Now I'm trying to get the protection applied over the phone and that's taking over a week and still waiting for resolution. Not convenient for me to go back to the store . Definitely a training issue for an employee.

Adam Levine

Great store. The workers are very helpful and nice. Many items to choose from at the store.

Troy Hinkle

Was on the phone for 25 minutes with no answer just a computer telling me that my business is important which as we see here is not important at all

Jesus Rafael Bellorin Rosas

(Translated by Google) Microsoft fans is here (Original) Fans Microsoft es aqui

Steve Albers

I've bought a couple of computers here and always been happy. Good prices + no bloatware installed.

Lindsey VanderMaas-Sack

Sheldon and Mechiah were great! I converted from Apple after two laptop crashes using skype and photoshop at the same time with 32g Memory. Go there, they are honest and know the conversions from Apple to PC. They will also help you find the best deal and computer for your needs.

Vanesa Cross

Had a product/warranty issue with my xbox and while xbox phone support was not helpful. One of the managers, Jeremy, provided great customer service and helped resolve my problem.

Ian Foose

Just down the way from the Apple Store is the Microsoft Store. Here they have interactive Xbox and VR demos as well as all their products and even some third party products out on display.

Shua M

Beautiful place. Was seen an hour after my appointment in a relatively empty store. Didn't realize this was a doctor's office.

Tiff A.

Excellent customer service! The rep even went above and beyond his job and put the screen protector on my surface for me! Totally would recommend!

Swapnil Desai

Extremely rude and unethical staff. I purchased a surface laptop one month back and later a month I went back to get Surface pro 6. I ask for help the associate was rude in answering my questions. I was very upset that the associate just gossip around and don’t help. I experienced twice. I like the Microsoft laptops but the customer service at this store was worst. In contrast to Apple store customer representatives give full attention to solve your problem.

Ray Leaman

Online help was much more congenial than the people in the store.

The One

Who is the young black dude I their with the fake microsoft tattoo on his arm is to comfortable in there like the rest of the staff. The customer service that I received was I professional and not even compassionate to regular buying customers.

Aysha Morgan

So happy we came in. We had bugs and add-ons that my daughter accidentally downloaded. Kyle was fast, efficient and gave us tips on how to avoid further issues. I was so pleased with the quality and knowledge at this location. I will be coming back for a college computer for my last born.

Miguel Real

Quite disappointing. Did a reservation on Tuesday on-site for new Surface Pro and was told to come pick it on release day (quite in a hurry since I am leaving town). Make the effort to go there first thing in the morning and I am told they don't have but I wanted + they still try to sell me another model... Bad CX, and way to start a new product launch...

Korean Popcorn

The old Microsoft store was better. There were gaming desktops to play on, but now there are none. And there is a keyboard and mouse hooked up with a monitor, but we aren’t allowed to use it and we can only use the controller. I feel like the store mostly shifted towards Xbox.

Tim Bailey

Very helpful, flexible management, highly recommended.

Russell

Wow beautiful design . Very super friendly and supportive staff. A+ Customer service.

shreehari rastogi

Good

PROFESSor G

..very helpful staff, clean and well organized store. Can probably take care of all your Microsoft needs right there. I had a security code issue, so I took my laptop there, and I was out in 15 minutes Their competition is diagonally across from them, ( the Apple store ).

Ryan Landry

Busy, and the salesman acted like he didn't want my business. So we went to Game stop and bought my Xbox

Kilian Ruggiero-Upton

Best customer service I have ever experienced! The employees are very friendly and helpful. Got my broken phone replaced with no hassle.

daniel beebe

The staff here are super helpful! I came in with an old crypto locked surface RT tablet and they were able to get me up and running again, and better yet, all of the service performed was that no cost. I could never imagine getting the same quality of service for free from an Apple store.

Natally Mendonça

Great service, staff is amazing

Alex Loumos

Helpful staff, plenty of live and testable models. Typical Microsoft Store experience but knowledgable staff were able to speak quickly to advanced use cases and offer solutions to capability gaps if needed.

Cathy Rivera

Great! I had a problem with an I pad and a computer. The computer used Microsoft Windows. So what happened? The Microsoft people came over to Apple and together, the solved the problem!

Antwon Kyle

Preorder those new ear pods.

Gleb Denisov

Good shop

Javier Pacheco

The store is nice and the staff is very helpful and friendly, the new Surface lineup is so nice.

Kat Villa

staff is extremely knowledgeable.

Larry LD Darrell

Great service & Awesome Manager leadership!!!

Kelly Bryant

Had a warranty issue with my new Xbox One X. Walked in without an appointment and was immediately greeted. Told them the problem and was out the door in less than 10 minutes with a brand new Xbox One X in hand!

C Chu

Seems less products offered now compared to few years ago

Syed Bareeq

I like the game

Kris S

+ very friendly, talkative staff + staff is bright. All staff members I talked to where FT students at the university of washington + staff is friendly to kids and lets everybody test the equipment without any pressure or strong arm soles pressure. Very inviting, very relaxed + surface pro and surface studio are really amazing technologies. Same for HD 4k gaming: amazing! + because there was no pressure and because I was given all the time in the world I really became a fan of the surface pro and studio 2

Gloria Ruiz

Cannot contact by phone. After cumbersome steps that involve getting a link, the number requires a calling card from my carrier. Ridiculous for a local call...

Namory Dosso

The people are welcoming and professional!

Mar Marva

Worst experience ever and I have all the emails to prove how incompetent MS Store is. Retrain your representatives and ask them to think before they speak.

Zachk Arenson

Frank was excellent with the help I needed, and Alex was also incredibly helpful. 10/10 buying experience, if you need anything Microsoft, you need to go here!

1SilverDragonLeo

Good service and friendly people

Abdellah Moujahid

Great experience! Dont forget to visit the 3rd floor (gaming level). The predator was amazing

royal ford

Great atmosphere , but just like an Apple store they rather take the route to replace rather than repair. Came in with my broken surface pro 3 screen and they wanted to replace it for almost $500, staff didn't know much about replacing drivers on my surface to work properly with a type cover. I sat in the store and fixed it myself..

Rolf Smith

7 June 2017: I have been in the La Cantera store in San Antonio, Texas, for tech support three times in the last five weeks. Once I made an appointment and twice I was a walk-in. I live 60+ miles away, a good 1-hour trip. So any time I have to travel to San Antonio For any reason I go in with a list of questions and problems. The service has been absoluetly first-class each time - with Jesse, Andre or Vinny usually spending over an hour with me. Two weeks ago it took Vinny and I well over 90 minutes; on the last problem I could not get the password for my server to work. When I dropped in today, Andre had an opening, spent 30 minutes with me, solved two problems. Vinny then picked up where we had left off with the password problem 10 days ago and worked back and forth between me and another customer until it was resolved. NOTE: the Apple Store is 50 feet away across from M/S. I also have an iPad and a MacBookPro. The walk-in service that I have gotten from Vinny, Jesse, Andre and Javier is simply not available across the way at Apple, even if I could find an open appointment that worked for me.

Jamie DeGrazio

Staff is friendly. Xbox selection is top notch.

Michael Chen

Bought a Surface Pro 4 from here. Great service, friendly and knowledgeable. Great to test out multiple products before choosing the right one.

Mfumu M.

Sean, Bry, Chen, Sam have me feel like I own the Microsoft store @ U Village. I dare Apple to convince me otherwise. Microsoft products were built with me in mind. I am saving to buy the Surface Pro 7.

Ketan Agnihotri

You will get warm welcome here from store people. Microsoft employees will get discount from 15%-50% on all the store product

Alberto Urbina

It was great

kaylee mendez

Went in with my daughter we are both Xbox gamers and was looking around at all the new stuff and my 9 year old wanted to show me a vr headset not the big one on display but a smaller one plugged into the computer and a lady who was running the store runs up to us screaming about signing a waiver mind you my daughter hasn't even touched it yet then before I can even speak she ask my daughter her age and my daughter replied 9 the manager made a smug face and blurts out ohh she can't try it anyways...we literally touched it for 2 seconds mind you I spend a ton of money on Xbox games moviestore and equipment but it's expierences like today that make me know I made the right desicion to go to apple and buy my wife and daughters computer there instead when we walk in there we are not judged instantly and they let my little girl play with the things she wants to check out ...it's crazy kids are the biggest part of your market and you want to make them feel uncomfortable glad I went with apple..this could have easily been avoided if it was done in a better tone and if you would have just took to time to make eye contact and explained to us rather than make a face and walk off...

Brian Janiszewski

Super push sales staff

Alexander Ambriz-White

Scott and Krissy are the best. They helped me get my Xbox replaced when it fried randomly for no reason. You guys are the greatest!

Anthony

Went in to replace a malfunction Xbox controller, it was bought at Bestbuy and I didn't have the receipt but they replaced it with no problem, the process was quick and easy

Raydel J. Riquelme

(Translated by Google) Good options, the classic and the modern Microsoft, they took good care of me (Original) Buenas opciones, lo clasico y lo moderno de Microsoft, me atendieron bien

Sheryl Jordan

I will soon be going in for my 3rd instruction session with Claude. I had hesitated to upgrade to Windows 10 but I finally did and even I, an older, non-tech woman, with Claude's patient, easy to understand help have been able to use my computer fairly efficiently. This one price for unlimited instruction has to be the best computer deal around. One of the things I like the best about my lessons with Claude is that he never lets my lack of understanding get to the frustration level. He "gets" what my issues are and is able to explain things before I feel like throwing the computer through the window. The woman who greets the customers is also helpful and pleasant. Both times I have been there she has offered me a beverage and helped me set up. All in all, a very pleasant experience.

Noble

Very fresh experience, almost like walking into an Apple store on steriods.

Erin Hunt

I worked with an incredibly helpful staff here who took time to even go seek out answers the questions for us

Jimholy Long

The people there did not adequately explain what was being done to my surface pro 6. There was a corruption in my windows OS after a windows update. They told me that they were not going to delete my data, with the exception of my downloads folder everything on my desktop was empty. I purposefully do not use one drive because one drive is a labyrinth that saves old locations of files that no longer work if they are moved. They deleted all my photos, pdfs etc. All the data on my desktop was removed. I had to redownload Google chrome and reconnect all my Bluetooth devices. They could’ve just told me they were going to delete my desktop files, so I could just do a factory reset at home and saved myself 5.50 train fare and four days of worthless wait time.

Seamus Burns

Frank is SUPER knowledgeable, professional, and extremely helpful. He solved my business computer needs and provided great advice.

Sean's DIY & Reviews

Jamire was excellent. What customer service should be. Great store with great staff.

Daniel Rodriguez

Great location, fantastic staff. PS. Vinny and Aaron rock.

José Roberto Torres García

We had a great service there. We bought an extended warranty on our Xbox and we didn't have issues. Highly recommended.

Michael Hampton

Friendly staff that are very knowledgeable about the products. The selection of PCs and laptops is a little limited, but it's a great place to checkout new windows phones and tablets.

Annette M. Sims

Love this place.

Kate Bell

Definitely worth stopping by if you have teenagers. There are games to play and not too many people. The teen "camps" are a bit of a joke though. The animators have no idea how to talk to teens (they talk to them like 5 year olds about teamwork, good habits, etc.) and parents have to stay with their kids the entire time. My kids didn't go back after the first day.

vo4t x

I love this place and feel sorry for them next to that gorgeous fruit store across the road..wink, wink. Service is awesome here. I feel totally taken care of. What can I say, Im a PC girl!

Yang Su

Got a Surface Pro with quality issue, but the service provided was top notch. Noting the waiting time might be long during weekends.

Bill Harris

This is the second time I visited the store. I had an excellent experience every time. The intro classes to the surface are first rate.

Shahryar Valizadeh

The staff are lazy and don't look like they want to actually help me. They told me that there's a problem with their system and they would hold my product until they fix the problem. A week later, they tell us that they have run out of stock and need to order new sets next week. So pissed....

Luis Oliva

Really good customer service and products

Daniel Aspajo

I like this place better than the apple store.

Finney Abraham

Friendly staff. Offered beverages during wait time.

Al Roudbari

Good variety but Computers are way overpriced

Camron Rashidi

Avoid this store at all costs. I purchased a laptop from that started to have display issues an hour after I brought it home. I then returned that and bought another laptop, which instantly had audio issues. I will never be doing business with this store again and urge all of you to avoid buying their defective products.

Quoc Tran

The best customer service experience I have had anywhere! I walk in with a standard greeting from an employee. I ask about getting my surface device replaced and the process was very smooth and I ended up with a higher end replacement device thanks to the generous staff! They made my day and the least I could do was write a positive review for the store!

chanel todd

I met with Eileen. She was super personable, great personality, and not to mention helped fix the problem with my surface go..Thanks Eileen!! You rock

Laurence Smith

Calling the Windows Store is a throw back to customer service inadequate levels that existed in prehistoric times. You are held forever on a message that loops endlessly with horrible repetitive music and sell, sell, sell messages. While other retailers let you know how much time you have to wait and have call back features, MS has not caught on with the modern age. It makes one want to go to a competitor store or switch to another computer company. Horrible service frightens one from buying their products.

Michael McILwain

Always on time and always on point with all info. My son loves this place!

sunshine bright

Love free programs

Brian Balzer

Great service! I actually recommend buying a Microsoft warranty with any new laptop. I was able to bring in my computer and was given a replacement on the spot after the technicians were unable to fix my issues.

Jess

Wow. The experience I had at this location goes above and beyond anything I’ve ever experienced. It is all thanks to Johnathon M. He was by far the sweetest and most intelligent retailer I have ever dealt with. Such a kind heart and very knowledgeable about everything! I asked for his help and he took his time answering my questions, had the patience of a saint. We had an excellent conversation beyond Microsoft as well! To top it off, when he heard my flight got canceled he offered me a place to sleep (thankfully the buses were not canceled, but it was heart warming to receive such a selfless offer)! Great, great man. And the store is pretty cool too!

Atomik Stimulus

A huge veriety of things to choose from and new things to try out for yourself.

Syed Gillani

This store accomplishing the needs of the people in very positive. Thanx

Roey Kahlon

I was surprised that the prices for some products are almost the double than in Europe

Michael Luckenbill

Great place to see latest gadgets

Jessica Luckenbill

I could spend hours in this store. The staff is knowledgeable and the products are great; cutting edge technology, great aesthetics. This store is amazing and the products are far better than some of Microsofts overrated competitors (ahem

Deity V

Highly organized, many products for customers to try out, and wonderful employees. The staff were immediately helpful, and obviously knew what they were talking about. I came to get some hands-on experience with the latest Surface line and the employees really helped me make a decision. My only regret is that I forgot the name of the employee that helped me.

Edwin Love

Great customer service, and heck of fun. The workers are kind and helpful.

Gisselle Matute

Everyone is very welcoming. Jose, Monique and Angel were all of great assistance. Jose sat there and transferred all my files onto the new laptop and also showed me some new features. Everyone was very helpful. Im glad they were able to help me out. Definitely recommend making a visit.

Leandro Okabayashi

Nice store and ataff

Sean CW Korsgaard

Called ahead to ask about a store only promotion. Asked tons of questions because I drove up from Richmond to make sure it was accurate. Got there, and not only was half the info they gave me was wrong, and the deal was limited to a select few people they pre-approve. So I drove here for nothing. If there was ever a sign of why there aren't more Microsoft stores, this kind of misinformation and bad service is it. Never spending another dime here.

Leonard Morgan

Thanks Microsoft edge for the free 100.00 gift card. Went shopping on them.

Kevin Kope

Dino is amazing!!! I had a repair issue with my surface, online support referred me to the only store near my home in Beachwood Ohio; Support ensures me that the store has a replacement device for me. actually the store did not, Dino replaced my surface with a brand new device and help provide some best practices, educating me on the best ways to use the surface! as if that was not amazing enough Dino also provided my with a full year warranty on my replacement surface! I am so very satisfied with the customer service! I could not have asked for anything better!!!!! Thank you again!!!

Pens Journey

I walked into the store early for my appointment. 2 people spoke to me. After that I was ignored while other people were helped, and I was seen 12 minutes after my scheduled time for my appointment.

Girish Malhotra

It is a nightmare to get hold of the store. After six minutes of sales pitch was transferred to a retail answering and when requested to connect to the store had to listen to music again. Called 800 number at and after 15 minutes of music hung up. I guess Microsoft does not care about new sales.

Marco Diaz

Best place to geek out

Zlyback innex

Love the Microsoft store. The staff is friendly and knows their products. There is a nice variety of different items here like laptops, Xbox, PC, and electronic accessories. The store is normally not too crowded, not like the Apple store across the way.

James Cameron

> I'm bummed because I'm a PC user and really want to continue to like Microsoft products but I increasingly find I rely on Apple more and more and because of the customer experience I am likely to keep moving into their camp for products. And yet . . . the Apple and Microsoft stores have identical Google ratings . . .

Luke Barrett

Great service very helpful. Made it so I didn't have to Shell out a lot of money.

Kyung Choi

Surface book 2 : ordered 2, even with weak staff...

Mario Celsi

Store is neat, a lot options, phone, tablets, laptops, accessories. I was 10 minutes inside the store and t least 2 employees offer me help, not pushy at all. Only issue that all surface 3 tablets to test weren't working properly, (keyboards and stylus pens were not working). other than that i liked it

Michael Cheng

Terrible service, and overpriced items. You can get everything cheaper in other electronics stores. I wonder if they actually get any business.

Giovanni Battaglia

Funny place with a lot of games and very nice people

Saad EB

Great experience, visit the upper floors!

Haitham Naghi

Excellent staff all microsoft stuff

Liju Jacob Bennett

Bad service experience at the Microsoft Retail Store. I took my laptop there and the tech who attended my laptop told me initially he does not deal with acer laptops. Secondly, he did not seem like he knew how to deal my issue at all. He was very polite but seemed very incoherent. Well, Then I contacted the answer desk online and the technician who opened my case online took time out and went ahead and fixed my issue. If a person can fix the issue over phone or over remote assistance, I am sure it could have been fixed when I took it in person to store if the tech are knowledgeable.

Schmidty

Really Neat store. Love their little mascot robot!

Tim Hackett

Terrible, just terrible. I attempted to contact the store for availability of product. Call was answered immediately, I provided details of the products I was interested purchasing. Waited ten minutes and was told they were still looking. Waited an additional 20 mins only to be told their systems was offline and they could not reach the store to ask for product availability(? ). Basically I was talking to a call center; not the actual store, and their system was not available for product availability. Bad sign of product support in the future. I will look elsewhere.

Eugene Yi

Fun place.

Aurora Parkinson

Went for the Women in Gaming conference and was amazed, the building itself is awesome, looks like you're inside a videogame itself, staff are really friendly, conference was superb and the panelists were very chill and sociable. Plus, everything glowed so A1

Arsalan Ghani

Courteous staff

Robert Barger

Lots of knowledgable people to help you. And they are so patient. Thank you.

Ac Boulware

Jose anwered all my questions. Going to enjoy my purchase

Thipular

Staff can be helpful at times, and there are lots of kids around the store so be careful.

Henry Berrocal

Scammers

Queen Mocha

The staff here is unacceptable like how they allow people to dress and sit any kind of way in here it's disgusting

Mary Ames

I bought my newest laptop here. The staff members were very knowledgeable and extremely helpful. I did not feel pressured at all into buying my Lenova Yoga laptop because these guys aren't commissioned sales. I wish I lived closer because they offer a variety of training courses to their customers.

Lord Kratos

(Translated by Google) I loved (Original) Me encantó

Mitch Evans

Horrible store filled with horrible products. It's always empty and really the only people who go in here are those who have an irrational hatred of Apple. It's really pathetic.

Joseph Duval

Amazing store with the best customer service I have ever dealt with

Yasser Castillo

Incredible in the Microsoft Store of miami can not replace the screen of the tablet. They only ask you to buy a new tablet.

Mariano Gamboa

Wide range of demo units, very polite and professional staff.

Joseph Rodriguez

While I am a MAC person I decided to get a laptop for a very specific program that is PC only. My experience with the laptop was not good but bring it back was a great experience. I did purchase the warranty and after calling technical support and to no avail fixing the issue they set up an appt with the store. I purchased this over a year ago. The manager their took care of it and was very professional and friendly. Needless to say I will continue to go there for all our computing needs and not a box store. Microsoft is a leader in all they do. We all have our shortcomings but it is what you do to make it right that sets you apart.

Michelle Lounberg Lounberg

The manager today, (12-30-17), long hair, gave me a few nasty looks and was not helpful at all. Awful experience! Please get rid of her.

Sandy M

The salesperson was knowledgeable, sincere and efficient.

Eric Conrad

They work hard.

Tessa Keough

Terrific experience - staff listened to my needs and made suggestions based on those needs. Answered all my questions, did not feel rushed with making a decision, and the 30 day return policy and workshops are a bonus. Great job Microsoft and your staff at this location shines.

Random Hippos

Super cool campus!

Brent Freeland

horrible....can't get through on the phone. Went to Apple

John Bach

One or two VR devices are placed on the tables, but they are not set up or simply not working. If there are too few registered visitors coming to join one of the HoloLens demo events, the staff members are not willing to set up the devices to start the event. These events are officially announced on the Microsoft website.

Zachary Schauer

Helpful employees and live demonstrations of the products make this place very respectable.

Eric Strohm

Kind of felt like I was being pushed to buy here. Nice store, but too pushy for me

Nataly Kochetov

Free use of the computers, you can grab a coffee and go to work there.. If you come buy one, it is welcome:-)

Elyssa Brecher

Fantastic customer service and when my computer couldn't be fixed, they worked with me to find an affordable solution to replace it.....the manager, the techs, the sales reps, everyone in the store was friendly, attentive, and went out of their way to make sure I was happy before I walked out the door! I can't thank them or recommend them highly enough!

Savvy Sauce

Some of the best things that you can get from the Microsoft store are the free services for your computers running Windows. If you have a virus, malware, or your computer just seems to be running slow, Microsoft will fix it for free.

Muzafar Umarov

I don't get the workers in this place. I came for the challenge twice and the person who comes to challenge me is the biggest scumbag. He has no knowledge about other platforms other than Windows. I get it it's the Windows store and you are trying to sell your products, but there is no need to be an ignorant human being to sell one. Both challenges I took, they gave me the french menu. That's the only thing they have. My buddies have taken the challenge and they only got the french menu. Sorry, but why would one buy a phone because it can translate a menu to English? No thanks. Only one of them friend managed to get different challenges, and he won three times. Yeah. So what happened: I am at challenge, the employee asks me if all my apps are turned off. I said yes. I didn't have any apps opened. Then he is like let me check. He takes my phone and looks at running apps and sees Facebook opened. He doesn't get that Android keeps apps in the background. Especially Facebook, because it has push notifications. So he asks me to kill it. I tell him that if I kill it, it will come back up. Then he started raising his voice at me. Eventually I lost to their awesome menu challenge. I told him that he should get some more knowledge about Android. He told me to shut the hell up. Thanks Microsoft Store. I will recycle your $25 gift card.

Richard Wells

Visited Manhattan flagship store to purchase back-to-school devices for niece's daughters. Flagship does not ship out of immediate metro area, so went on-line at store to have items shipped to their south-of-the Mason-Dixon line domicile. Everything was received expeditiously before start of school in horse country. Grand nieces emailed me unboxing photos. Flagship store personnel always very accommodating

Barbara Seregni

Nice! A lot of products to try.

James Maslowski

Always friendly and helpful.

Reginald Blackwell

I've purchase a few items from this store and always received great service from the staff. They are always helpful, patience and willing to answer any questions I've had.

Erasmo Garcia

Disorganized and got passed around to a few employees before being told they wouldn't honor a deal shown on the website to not expire for several weeks didn't even look into it just said no because that store is independent of Microsoft...why is it called the Microsoft store?

Erika Aimoto

The service was quick and friendly! I was in and out in 10 minutes.

Sophia Hesse-Morgan

My computer kept blue screening every ten minutes so I took it in and the employees were super helpful (Sam, Chris, and Jason I think) and showed me how to fix the problem in the future. They were also able to schedule a 15 minute diagnostic session within the hour. All in all the employees were super helpful and nice when I was very stressed about my computer not working.

Kelvin The Asian

Cool place

Fabric Objects - LLC

Great customer service. Meets you at the door and very attentive! Answered all my questions. Great variety of computers; much better than Best Buy!

Marco Ruiz

Great store, fully featured, friendly staff. Good location.

Israel Ruiz

Awesome customer service.

Diana McCaulay

I took my Surface Pro 3 to the Microsoft Store in Dadeland twice (Oct 13 and 15) due to a non functioning keyboard, out of warranty. I just want to say thanks to Alex who went above and beyond to help me solve my problem. I wan't going to buy another Surface Pro, but now I probably will.

Frank Geewhiz

I brought my desktop computer here with a complicated issue where I had lost all Audio sound. Had tried other techs from another store that had not been able to fix it. Yesenia spent a lot of time troubleshooting and trying different things until she found the solution. She was very meticulous and professional and I also appreciate that she was very patient with me as I'm older and not very tech savvy. I'm definitely buying my next computer here. While waiting I noticed they have some very cool summer camp tech classes for kids, so if you have kids this is a good place to drop them off while you shop at the big mall (Dadeland Mall).

Ted Cho

I always have a positive experience when I come in. Cannot say enough good things about the customer service.

Laurel Cancilla

They are always helpful and kind here. I love my surface pro 4.

Mr. coolnivers

The service and technology

Charles Stewart

Yay, Xbox one. FIFA looks like a real game, without the smelly clothes.

Tom Guarino

Jesse took care of a problem. Windows 10 had a problem. He solved it and saved my data. I would go back again.

Kenyon Bajus

I was helped by someone as soon as I walked I to the store. Ralph was quick to diagnose and acknowledge my faulty SP4 pen and replace it with a new one. Excellent customer service experience. And there's plenty of floor models available for all products including peripherals and don't forget about Xbox. Fun store.

Edwin Planas

Well organized, very helpful staff, they 3xplqin the products and let you space to try it. Fell very confortable with all the information and suggestions.

Andrew Schwartz

Great store employees are extremely helpful.