Reviews of Apple Country Club Plaza (Computer Repair)

Mat Freeman

Offered a few services but not completely what was needed, KC or OKC

Juan Morett

Understandably the backlog for batteries has been crazy, but the manager/supervisor on staff should be able to expedite a battery when a STAFF MEMBER has told the client (ME) that they can do that. Its almost as if they lied to me in order to get me off the phone. Also, for a simple issue like this, I should not have waited 28 minutes to get someone on the phone. Crappy customer service. Unsatisfied customer.

sheyda kianimehr

They told me come back after 2 hours for battery change and update. When I came back they changed the battery but no update then I find myself updating my phone in apple store and had to find them to ask question for each step. They even didn’t say sorry.

Omar Mendoza

This Apple Store is very helpful, the employees were very courteous and helped me a lot while I was in there. My sons phone was cracked all the way and I checked online to see how much it would cost to fix it and i went to Apple.inc and it said it was 79$, I went to the store and I picked it up 3 days later. Thanks Apple! Bu the was i love your new emoji

J G

Tried to return an item and was told that for the three minute transaction, I was 10th in line, and it would likely be a 50 minute wait. She suggested that in the future I call ahead -- what kind of customer service is this?

nicholas rickard

The staff is far from being genious at this store. Went in asking to buy a specific iPhone in cash without a contract and ended up walking out with nothing because the associate bodged it all up telling me I needed a contract. I ended up buying online instead.

Mag Swag

Just because the way I was dressed I was pasted multiple times and had to seek assistance instead of being greeted

Addison Jacob

It was my first time in an apple store, they were super polite and very professional. The store itself is very nice, I loved it. Shout out to Sam for helping me with my new iPhone X! Definitely recommend

Caroline R.

Great service!

theDOMINATION1

Awesome service, went in and talked to one of the employees working there. He gave me some good insight about the devices they had to offer. There was no pressure in making my decision, which sometimes that often happens at some places.

Lori N

The employee I interacted with to return my phone was very helpful. Unfortunately though, he removed th sim card from my Lg Stylo & inserted the i phone sim. When I left & drove to Boost to re activate my phone, he said he needed the sim card that came w th phone.(at. The Apple Store, I'd hoped) So, (with my painful hip joint) I called Apple(luckily they still had it) I drove back to The Plaza to retrieve it, then back to Boost. A lot of extra steps I was hoping to avoid. I hope Apple learned from that experience not to remove an original sim card & insert one into a droid from an I phone!

Barbara Timothe

I was greeted with a nice smile upon arrival. The employees were also very helpful.

Jason Reynolds

Homeless people sleeping in & around parking garages

Ken Revenaugh

Brandon on the business team is a great partner for small business. His hands seemed to be tied with red tape initially but after some discussion, he escalated the issue and a great solution was proposed. I was worried we would have an employee without a computer but we are back up and running.

John Santiago

Today we had the worst experience in apple store! Gail “ creative” blonde with glasses was very unprofessional towards us. We let her know she was being rude and unprofessional.

Phillip Chase

This location is Apple's flagship in KC. It's a real technological wonder! The centerpiece of this brand new store is a high res display that covers the entire rear wall. The place is full of all the latest shiny gadgets you've come to expect from Apple. From Airports to Watches you can ogle it all; displayed in first class style, with helpful techs and friendly service within reach at all times.

Caleb Smith

This is the best Apple store in the KC area. The manager is super friendly if you ever have to talk with her and the staff is generally pretty helpful, and as with most Apple Store's, the place is always busy. There is free parking around, but you might have to walk from the parking garage around the side of the complex.

Rosalie Whitney

The appointment went well and quickly, however I wish I knew that I could have ordered my battery online and had it waiting for me there instead of having to make an appointment to order a battery. Making the appointment was difficult. When I tried to call the store, I kept getting transferred to tech-support and I ended up being disconnected twice and on the phone for over an hour waiting. I assumed when I went to my appointment I would get the battery, no one told me I would have to order one.

Anesa Richardson

went to my appointment about a phone I bought from another company and was told it was beyond repair. I was told that I could buy a new phone that would be unlocked. Paid $380 for the phone only to find out, the phone isn't unlocked and I have to go back to the same phone company who sold me the first phone that didn't work. I paid $263.99 for the first phone and they are refusing my refund. Also, apple wouldn't sale me the other phone without giving them the one I had. The phone I bought from the apple store was not new, was not unlocked, and I was played!!! If any service person looks in the phone info, it says I got the phone in August 2017. I bought the phone from this store TODAY!!! Was told it's info is from the other phone. I BOUGHT THAT PHONE ON 3/22!!! Then I asked for a refund and the old phone back and was told "all replacement phone sales are final". This has all been a HUGE waste of my time and has tremendously tested my patience! Now, I have to go back to the company who screwed me over to get this new phone unlocked! I will be selling it! NEVER WILL I EVER SET FOOT IN THIS STORE OR PURCHASE ANOTHER APPLE PRODUCT!!! FIRST TIME IN THIS STORE AND DEFINATELY THE LAST!!!!

Tammy Folvarcik

Awesome service with helpful and friendly employees.

Kim chi ly

I got this ipad pro as my birthday gift and my daughter thought she would gave me the best of the best. It was too big for my little person. I am 2 weeks past for an exchange and the manager overwrite and letting me exchange anyway.. great customer service and thumb up!! Thank you

Natasha Gunn

Told me to give number and my spot will be held... still had a long wait it was pointless

David Turner

#shop #gifts One if the places we have to visit when we r on the plaza. Helpful staff and the latest gadgets to look at.

Holly Sanitate

After waiting 90 minutes for a technician, we finally got Jessie an uncaring, unhelpful and unprofessional technician. His only solution after looking at the phone for maybe a minute was to turn it off and on when it locked up. None of the associates seemed to care either. They were too busy looking at their own phones and chomping on gum.

Katherine Gordon

I actually haven't been there. I just hate Apple products. Don't make me get on my soapbox about proprietary apps and overrated and overpriced devices.

Ellen Griffin

Love this store. These are my people. I love that they don’t care if I just want to wander around and play with stuff. I also learn something new every time I go in!!

Daniel Hobart

Retail heaven. Tall ceiling, plenty of space to play with all the tech, and lots of friendly employees. The giant tv is impressive as well. Sitting on blocks, not chairs or stools is a little odd, when getting help. Overall, it's worth a stop in to see what retail can be.

debra sixpence

My husband has an iPhone 6sPlus, that has had problems ever since we bought it from T-Mobile. Every time we take it back to T-Mobile, they send us to the iPhone store downtown. Last time it quit working, this store sent him to the one in Leawood. They fixed it, now, it is doing the same thing and T-Mobile sent us back downtown. They tell him there is nothing wrong with it. He calls me while with the person and I couldn't hear him and he couldn't hear me. They told him there was nothing they could do and he could buy another phone. We do not have the money to buy another phone. He needs his phone, he has very serious health issues and needs to be able to call for help when he needs it. These big companies are ruining the country. They take your money and then don't give a damn. I guess it's okay if you have money to burn, we do not. We will not be buying any more iphones. My kid's and their families do no buy iphones, they swear Samsung phones are much better. There are 15 of them, I think we will follow suit.

Dutch Tilt

I could have gone to work and paid for two Android phones in the time I've been waiting. What is wrong with you apple people?

Kansas Isn’t flat

Leawood location much better

Tou Xiong

I just wanted to say thank you to Jeff who is the manager who listened to my concerns about a broken phone issue and took care of the issue. Also a big thank you to Josh who helped me when I came out there to get it resolved. Instead of having me wait on a part he went above and beyond in helping me. Thank you sir. I also can't forget Gilbert who helped me out with a few purchases. Thanks guys.

Nicole Heine

I made an appointment to take my laptop in the 16th of July. It suddenly was losing charge rapidly, and later crashed that day and got stuck in a reboot loop when I tried to turn it on. When I tried to call the Genius Bar plaza location I was rerouted to a call center and the woman I talked to was very courteous however she was new or not trained specifically to trouble shoot issues, she was friendly and helped me get an appointment set up to come in. When I went in on the 16th the genius staff member who helped me was professional however I still couldn’t get my issue resolved. All he could tell me that I had “hardware failure” and that I had to send it into Apple and that they’d fix it and then bill me with everything that needs to be fixed. He was super helpful when it came to helping tell me what cables I had to buy to get my data off of it. It was unnerving that sending my laptop in meant I could end up with a $800-$1000 repair bill when I can buy a replacement. About a week ago I shipped my laptop across country back home (in the process of moving to the Midwest) and my mother dropped it off at the local experimac since of all the places I called to take it into- they were confident in getting my problem diagonosed first and then I could decide if it was worth fixing and pay for them to fix it. Turns out my battery was on the verge of literally exploding. It was clear to the technition the track pad was raised. Opened it up to find the battery dangerously bloated. I have only owned this MacBook Pro 15 inch retina for barely TWO years. It was the recent model when I bought it, with the best stuff in it so I could use photoshop etc. After the first year and the warentee was up it would randomly crash when I was using blender, photoshop or watching YouTube. I figured dumb me a Apple laptop can’t handle running all these or a conflicting program was causing the restarts. Nope. A bad battery will do that. It’ll also over heat your computer. It’ll also cause your track pad to randomly not work. So in the end Apple Genius Bar allowed me to walk out of that store with that laptop in that condition. I shipped it in this summer weather and I am so blessed it didn’t blow up while in transit with UPS. I am more then willing to buy an Apple laptop with an “ugly” seam on the bottom that means I can replace the battery. I am more then willing to pay them $50 to open the laptop to check it’s hardware, battery and give it a dusting. If Apple is going to make their products pretty and hard to manage then they ought to make sure we can get it serviced. Simple as that. In the mean time until Apple fixes how it’s company is ran I will be buying refurbished laptops from this repair shop since I know for a fact I wouldn’t have walked out of their store with a bomb in my laptop. And yes some people might say “I should have added another $300 for Apple care.” I take very good care of my belongings. Why would I need to pay and make my laptop a $3,000 laptop of paying $2,500 isn’t enough to ensure the battery won’t spectacualy fail after barely TWO years. I want to emphasize again that the people who were representing Apple were professional. However lacked training or specialization to truly help get me on my way to resolving my issue. I still enjoy Apple for what it is. But I don’t have to love the hardware or how the company handles getting customers problems resolved.

Miranda

I was shocked at how easy it was to go in and have my battery replaced. The representatives were friendly, and I ended up not having to pay for the replacement. For a busy location they are definitely staffed accordingly which makes it easier on the customers to not have to wait for long periods

Saleh Alsulaiman

Too busy store

Bri Van Til

Does anyone enjoy going to the Apple Store? In my view, it's part of the price of owning an Apple product, so it's sometimes worth doing, but it's never a great experience. It's often packed with people, so it's loud and kind of chaotic.

Niquila Nevils

The store was kind enough to lend my daughter a charger (in store) after her luggage was lost.

Danny Poe

Dress well if you're coming here. Came in straight after work and was told the wait time would be an hour. Less the ten minutes into the wait a well dressed man came in with an attitude and the took him right back to look at his iPad. BS. Next time I'll take the longer drive to the Leawood location. God, I hate the Plaza and Plaza people.

Kaitlyn Herder

The staff makes you feel like family here. Easy to see from the street. Conveniently across the street from a Starbucks and a short walk from a parking garage. Make a Genius Bar appointment ahead of time, and they’re very helpful to customize your experience.

justin heintzelman

It was good experience, the staff knew I didn't know anything about computers and helped inform me about each product and what it does. I destroyed my last one by running out the door for work when I tripped and launched my old one down a flight of stairs in the rain! So I was in dire need of a new one!

Arline Taylor

Oganized busy place. Excellent staff, well informed. My 10yr old iPad crashed. They got me an appointment to reboot. Best to call Apple genius bar and make appointment first, but they do take walking.

Jeffrey P. Harrington

Typical Apple Store, too busy, too crowded and typical Apple service. No up-sale, not pushy or demanding, but didn't solve my problem. I request a new iPhone 6+ battery because of Apple's slow down issue. Turns out I wasted the time to set up an appointment and driving an hour. They didn't have any batteries in stock. Typical Apple Store and service.

Melody Everett

Lots of funa and cool stuff. Very helpful staff. Use apple app to pay.

Valerie Sohm

Awesome service in and out in less than 45 min with no wait time. We did not call ahead, no appt needed, no lines anywhere, and my 14 year old girl with no visable means to ask anyone anywhere anything did it all with her head held high and her new phone in hand.

Bobby Bannerman

Ok

Kevin Eaton

Worst customer service anywhere. Even with an appointment they treat you like you are nobody.

Julie Kaplan

Nice, efficient and helpful sales staff. Not the case with the person who was supposed to help us set up and pair our Apple watch's. He did the absolute bare minimum. My husband and I felt as though we were being dismissed, probably due to our age. I mentioned I wasn't very knowledgeable about the watch even though this was my 2nd Apple Watch, and he actually questioned why I would purchase another one. The store was actually empty for an Apple Store and we were the only ones at the tables where they are supposed to set you up with your new watch.I called the store and reported the issue and was thanked for my comments.

Camille Coopersmith

Not so easy getting help just awful at the lea wood store would never go back again worst service

Rita Gutierrez Loeding

BUSY BUSY - very helpful, we made a purchase, they had a nice selection. Friendly and knowledgeable. Check them out!

Tracy K Searles

Very nice, but issue is unresolved STILL.

Debra Laws

I expected an Apple store to have professional courteous service. This place was horrible! I went in to replace the crappy battery in my iPhone. I was told it would be an hour wait for my turn and then two more hours to have the battery installed. When I said I was probably through with Apple products, Sam, the representative, said, “That’s all right.” WTH?!

Paul Jeffries

This store used to be very helpful when making purchases and figuring out what and when you can purchase an item. However, on our last few visits it’s been like pulling teeth to get any information at all. They provide as little as possible and rather than helping to make a sale, have simply pointed us to computers to do it ourselves without helping to compare items at all.

brett branstetter

Beautiful new store, with really helpful staff. Always has the products and help I am looking for!

Matthew Spillane

I dont like how apple is paying 20+ people to stand around and not know anything. The one guy that fixed our problem was great. And i told apple that as well. And way was there some many people not customers just people hanging around inside making all the noise they did not need or want anything. Get a little more professional. This place was nothing like the one in new york NY

A Reliford

Awesome learning environment!

Rebecca Baumgartner

I walked in this afternoon to buy a new iPad Pro with keyboard and pen. I waited for over 15 minutes to be acknowledged. Staff members were standing around talking to each other. I even tried to get their attention and was ignored. I finally left because I was so frustrated by the lack of acknowledgement and courtesy.

Emmanuel Mathew

Nice customer service. Very professional and helpful.

Carlene Carter

Great staff very knowledgable

Steve Garrett

Went on 9-8-18 for "genius lab" appointment to have my sons Beats headphones fixed or repaired. Associate that was supposed to help us was racist, rude and downright disrespectful. The store manager conveniently was not available. Wish I could give them zero stars. Will never buy another Apple product based off of this experience.

Allera B

Very neat store where you can browse or buy Apple products. Just like any other Apple stores it looks very contemporary. Vast space and a lot of displays to look at. A lot of staff willing to assist you. There’s a seating area for your companions or kids to relax while you are shopping. It’s in a great location at the heart of Country Club Plaza where you can walk around after shopping.

David Sinnk

To say that the service is "bad" would be giving them too much credit. They texted me an appointment then they had me wait an extra hour. I might have bought a new phone but for the snarky attitude. Avoid and go somewhere else. The products are the same, the service will definitely be better

Rowen Sears

Waited over an hour to see a technician about my iPhone 7 Plus, but got great service from Tyler. I don't generally like the Apple store process, there are plenty of techs just walking around the store with their iPads. However, Tyler more than made up for the wait. He was super patient and knowledgeable.

Ashleyanne Cracchiolo

I am not an Apple owner, but I went here for my boss and I was pleasently surprised. The staff helped me get exactly what I needed. The IT people were so friendly, and even though it was busy, they were really good ay managing customer's time. If I was an Apple user, I'd go again.

Zeke D.

Came to this store at the beginning of the year for the battery program. Set up an “appointment” which is really just a rough estimate of a time frame that they apparently may or may not decide to contact you. I was never contacted. So I drove another 2.5 hrs today, only to be given the same option. When I mentioned what happened previously, I was told that “we can’t fix the past we can only do better going forward.” You don’t say? I’ll definitely do better going forward. As a tech guy, I wanted to give Apple a chance after criticizing them for so long on their business model and practices. I got the 6s first year it was released, and was fairly happy for the life of my 6s. But this battery program fiasco is unacceptable. Don’t buy Apple. You’d be better served with a Google Pixel, or an OnePlus phone.

Gabriel Batista

Nice place recommended to spend time

Charlene Thomas

If they had a 0 rating I would’ve given it. The customer service is horrible! The agents are rude. Having a scheduled appointment means absolutely nothing!

Haydn Davies

Really good customer service. They find the problem with you device fast and fix it fast. Best electronic repair experience I’ve ever had! I will always get my phone repaired at apple.

Giancarl Soriano

Friendly staff. 1. Brought my Apple Watch because of Software problems. Staff were very kind to help me out 2. Few Months later my iPhone’s speaker stopped working. They were very hard working and friendly despite how busy the place is. To make things easier for you, always call before you come. Whether you’re buying or taking your phone for a service, call the store.

Jonathan Ruiz

It's a nice looking place especially if you're a fan of Apple's products.

Ilya Phoenix Davidovich

I have been to this store many times, and I had mixed feelings about it. When you buy something, they get to you pretty quickly, but when you need a service, man, it takes forever. You wait, and then they point you to another line, and you wait there, and wait even more until finally they get your attention. I needed to replace the battery. I know it was a hype, yet instead of 1 week of waiting it took 3, and instead of 1 hour repair it takes 3. And there is just one person, ONE. Well, if you don’t have enough staff, get more staff. You know when it’s in great demand, why do you need have long lines? I just don’t like when they tell you one thing, then it turns to be another, and you are on the schedule, that does not make me happy. And the worst is the attitude from the worker like “if you don’t like it, go find something else”. If you want a better experience, go to Leawood. Though this store is closer, but that was the last time I’d ever be there again.

Jennifer Russo

Employee was really friendly and knowledgeable. Made the visit very pleasurable.

Rob Hoesly

Very good service here and lots of cool tech goodies to check out while you wait! Love the iPad Pro and Apple Pencil combos as well as their live demos and videos on the Jumbotron!

Ms. Ervin

Even though there was a line, my son and I were out in literally 20 minutes. His phone was disabled, the check-in, the tech, and the overall service was fast and pleasant.

Chris Meinders

Each employee was very helpful.

Dung Hannigan

Too bad, they don't have zero star to give. They don't deserve one star, but I give it any way. I stop by this store to replace my iphone 6 battery, first they said they can replace the battery for me, they they zig zag saying that my iphone 6 has water in it, but it is the new iphone 6, they try to get me buy a refurbished iphone 6 as replacement for $299. It looks like they try to get my phone for free and then later sell it back to someone else. and Then I got someone else phone with pre-installed battery. Apple is a very bad company. I do not know why this company can make so much money, no no no... not for me. I promise my family, my relatives will never buy one more apple product. They cheat on consumer. This is terrible company.

Peyton Waskey

Tried to return a defective charger. I was told that since it had a nick in it, it was unreturnable. I was able to convince the manager to let me get an exchange. I now have an extra because I had to buy another before I could return the defective one. The manager said cords do not come damaged from the factory. 100s of millions of theses things are made, and they some how get 100% out without defects???

Michael Bye

I went there to get my iPhone 4s working again. I went online and set up the appointment. I got there ahead of time and they were ready for me. I admit that to the readers of this post that I had dropped the thing in water over a year prior to this visit. Cell phones are not indestructible. I know that iPhones and Apple products are way too expensive and high maintenance and fragile for a man that is a mechanic. I do know that replacing an iPhone with another iphone that will not last 2 years is stupid or go into contract at 100 dollars a month is dumb. Especially when walmart has Samsung phones through total wireless for 60 dollars and non contract plans at 35 dollars a month. For that I can football endzone spike or punt my Samsung phone into a lake and not be out 700 dollars. But if you really want to get service fast. Bring your 1 year old daughter in the Apple store and let her go free. After she breaks the Apple nerd's star wars ball robot they tend to help you right away. Please hit the like button

Evan May

In and out fast and friendly employees

Linda Smith

Store was very busy but the wait wasn't bad. Good services and happy customers

Abdullah Alnasser

Ok

Marc Salas R

Up dated iPad

Madhu

Visited the store many times over the years to purchase computers, phones, accessories & repair services. Staff are very friendly and there are plenty of them to make sure you get helped quickly. It's a little different for service requests though, you will usually have to wait if you walk in without a appointment as there are only a few technicians. So make sure you make your appointment before visiting the store. I'm sure this is common at all Apple stores, just wanted to note that it applies to this store as well. Multiple times I have had issues with the store having stock of a particular product, which wasn't even a newly released item either. I think they could do better in this area as a lot of people are probably turned away due to not having inventory of what they came in looking for. Also many times I have spoken to someone about a particular product and then when I am ready to purchase they check and it's not available in inventory. It would be much easier if they knew what they had and let you know before going through all sorts of information and not being able to walk out with one. Other then those few issues, the overall experience was always great as far as communication and comfortable atmosphere.

Michael Markum

Had a large software crash. Both people that helped me get it corrected were stellar at their job. could not be happier. Handled professionally and in a timely fashion.

kamaria harris

I don't really care for the plaza as a whole. I just get in and out. Parking is awful and not always a friendly welcome. I went to get a iphone watch for my daughter. I knew exactly where I was going. So I was in and out very quickly. The service overall in the store was good.

Alex B

Rude and condescending hipster workers. Will make you feel unintelligent for asking questions.

Victoria Midgorden

Caleb was a great help! He helped us get in, make a purchase decision, and get out on tax-free weekend in 30 minutes.

Hassib Bayazid

The staff is extremely rude just as rude as the people of Kansas City l, I asked a team member for help and he shouted at me like a wild bulldog that he’s off the clock, everybody knows how rude Kansas City people are especially in the plaza area but I’m shocked more and more every day.

Iskandar Jalilov

Super friendly staff. A little bit slow to get help.

Houston Zizza

Worst customer service ever. Genius bar? A joke. Been here 4 times and still can't fix the problem. At Any given time there are 4-5 employees standing around, but yet they're to busy to help anyone who is a walk-in or been standing around for 3 hours. This store tested my temper. At one point I notice I was starting to get rude because I was so upset with the customer service. I don't like getting like that and had to leave. Maybe today will be the day the genius bar gets it right and I can use the $3000 computer I have purchased from Apple, and maybe the support Apple highly holds them self to will actually be worth something today. Wish me luck.

Clarence Felder

Not military friendly at all! I understand not all things get a military discount but you don't have to be short worded and snobbish with your response. I won't be back at all!

Dylan Lestar

I dont know how staff can be so rude, no apologies for misinformation, just sarcasm and poor service.

Dennis Miller

Apple is a joke . Don't see any store to fix Android's lol . cause they actually work .

Hector Juarez

They’re customer service is bad. I haven’t seen worse service to a client...

Gregory Watt

Franco assisted me today -- and I must say -- the experience was perfect. Definitely recommend this store to anyone interested in top quality service and top quality products. Thank you guys! - Greg Watt

Eri Zeitz

I had a problem with my aging laptop: certain keys would quit working intermittently. I had an appointment yesterday and Franco took care of me. He explained what the diagnostic tests would reveal and what my options would be. Franco was professional, polite and knowledgeable and he made sure that I understood everything. I liked that--a continuous check-in on understanding. That's what makes outstanding customer service! Thank you!

Dawn Hord

Great service

LeAnna Cates

What knowledgeable staff. Marcus fixed my battery problem in under 10 minutes. He was empathetic, very knowledgable about Apple products, and provided many solutions for me. They did this at no cost. I was very impressed by how quickly I was helped and the level of professionalism at the Apple Store in the Plaza.

caleb mccormick

audio ic chip went out and now I have “Loop disease” apple cant help because I’m out of warranty and will not acknowledge the issue just like with “ touch disease” . How Convenient that my phone failed after 2 years and you have brand new IPhones for a 599$ out of warranty replacement. if you have an iPhone 7 or 7 Plus good luck friends. No wonder your failing in China.

Godwin Iloka

It's an Apple flagship store, need I say more?!!

L L

The Plaza use to be such a nice place to visit, and spend time on the weekend. But, there’s so much violence going on down there now, that we just pass and go elsewhere. We use to shop often and purchase the majority of our electronics (Apple), clothing, shoes and books at The Plaza, now we just order online and avoid the place. So sad the way it’s going down hill.

Kole .

Wish I would've got the name of the guy who helped! Went in to trade my old iPhone 7 for credit on the XR. The guy was straight to the point, incredibly helpful, kind, and made the purchase incredibly quick! I was expecting to take far longer, but was pleasantly surprised. Love the phone as well!

John S

The service is wonderful but it's an apple store not a fan of apple

Nestor J

I used to go to the apple store on Leawood,But I like this one better,This store is usually very busy,Faith was very helpful and nice,she helped me get the right apple watch.Really good experience.

David Painter

Knowledgeable and friendly techs. Our issue was fixed same day. Interesting facility.

Becky Gwynn

Employees are knowledgeable and kind but trying to call and make an appointment is rough.

Aaron Dunlop

I have to say that I was fairly anti-apple customer service before coming here. I had a laptop with a major issue. These guys got me in quickly on a very busy day and got my computer repaired. Was very impressed with their professionalism - did a lot to fix poor previous experiences.

Blair Thomas

Complete chaos inside and the sign in for tech support couldn't have cared less about customers and her attitude towards customers left one feeling awful. Overall just a horrible place to get a phone or service.

Alex Hamil

My first visit was out of need, not want, and received EXCELLENT support. The cue is strange, but it works - just be patient and you'll get ALL THE ANSWERS you need. Thanks, Alex! Awesome job and thank the Geniuses for me. The upgrade worked! The phone works! I'm working again!

Bonnie Fournier

Fun to visit even if youre not shopping.

J H

Great apple store. It was packed to the point it was hard to move through the store but despite that I was assisted immediately upon entering the store. I told them what I was looking for, they walked directly to the item and wrang it up on a cell phone. I paid and was out the door in less than 5 minutes. Really was pretty amazing for how busy the store was.

Rick Tanner

All stores should strive for the great service I received. I arrived 20-30 minutes early for my appointment, the store was very busy. The associate that checked me in was professional. Justin my assigned tech started helping me 15 minutes before my actual appointment time. He had my Mac diagnosed in 10 minutes. Apple had it fixed in less than 12 hours at reasonable prices.

Ram Goswami

Very good place , place is very friendly , people are very helpful . I go there very often .

connor risley

I understand that this place gets pretty busy. I came in to help out my grandfather with his Ipad. The costumer service rep left us to help someone else out and I ended up fixing the issue on my own through troubleshooting. Maybe it was an off day? either way, I wasn't impressed.

Dee Burnett

Came from Joplin to get phone fixed before we left for vacation. Nice man took our info and said be an hour. Came back and waited an hour and half then got text saying would be another hour. We left! Green shirts were all over the place. I know each have different jobs but to see them gathered talking running in and out of back room was disheartening. Can't believe there were that many people in front of us even if some had appointments. Got to be a better way. If you know you see this many customers get more employees and more organized .

Dylan Schraad

Had two different people help me and they were both very efficient and polite

laura mcgregor

We did have to wait about an hour since they were busy but Regi helped us and was so wonderful. He was able to figure out the issue with my daughters Iphone and get it up and working again in no time. He was very kind and sweet. Great customer service.

Apartment Brookside51

My laptop stopped charging just hours before an important deadline. I made a genius bar appointment. They were friendly, my appointment was on time and they were able to fix the issue on the spot, albeit temporarily. I went back again when the problem recurred and again they managed to fix it and does not seem to have recurred.

Ann Ho

Came in to get my phone screen repaired. Was told it was a 25 minute wait and that I was free to walk around the plaza and they would text me in 25 minutes when the Genius would be available. I wait an HOUR and no text. Go to the store to see what is taking so long. They quote me to wait an extra 30 minutes because I didn’t come in person after 25 minutes and “check in.” I’ve never had this issue before at an Apple store. I sit and wait for the extra 30 minutes and two girls who are dressed in designer clothes and an attitude get help immediately from the Genius bar.

Jordan Porter

Came on launch day to spend $1300 on a new iPhone, stood in line for 2.5 hours while at any given time 4-5 employees could be seen chatting to each other and laughing (clearly not work related). Got to the front of the line and stood for another hour before finally giving up. No acknowledgement from any Apple employee, no apologies, no solutions, no empathy. Decided to leave.

Kun Fan

Bad attitude and rude to customer. Never resolve my issue.

Mandy Smith

Very busy place but they know their products and seem to always help.

Sofia Truzzi

I’ve been here 3 times in the past 36 hours to try and get my computer fixed. They’ve had me running back and forth, making me appointments for the wrong day and then not doing anything to try and assist me once I’m there. They’ll ask you to wait in their store for hours before someone can spend 5 minutes with you. They make PCs look a lot more appealing.

ric delaney

So very wonderful. Perfect advice and even more perfect staff and management. What a great place Ric. Kc Missouri.

Jen Johnson

Apparently at this store it's appropriate customer service to expect customers to wait three hours for a QUOTE. Not repair. Just wanted an understanding of cost for repair. And when I asked incredulously if waiting 3 hours was the only way to get a quote the tech gave a ballpark "$700 maybe, definitely not more than that." Um, Ok, what if it's $400? Shame on you guys. Happy to wait my turn if my computer gets serviced but that is pretty poor customer service to expect someone to wait that long for a quote.

Bruce Baldwin

Apple is great. Quick and easy exchange of product.

Billy Homes

It's nice the people there are great they are busy but still keep running the floor. To help you with your need of service or new item

Cam Brown

VERY RACIST!! atmosphere. My boyfriend is black and the whole time the workers and random people were staring angrily at him. One woman even said to her husband that I was a dirty N word lover. I DO NOT recommend this place to minorities. They don't care if you have money. They only want white people in their stores.

Michelle Walker

Had to go pay them a visit to get my Beats repaired!!!great service

Betsy Wilson

Very very slow service. Conflicting quotes.

Jim K.

Full on minions. But I had to get a iPhone to test an apple app for work. Clean place.

Will Frazier

Got everything we needed with great service.

sravan jeepalyam

Frustrating and surprised to see Apple standards declining so rapidly. They sold a defective iPhone 8 with malfunctioning home button. Despite being in store many times complaining about it, they just deferred the complaint saying we don’t have any available appointment with tech with no alternative presented to me. What should I do until it got fixed ? May be I should consider getting products other than Apple.

Amanda Ash

Clean store, friendly staff!

Andy Rauseo

Busy as usual...make sure to make an appointment ahead!!

Brent Buchanan

Incredible experience! I absolutely love that Apple has these stores available. Shout Out to Josh for fixing my MacBook and delivering great insight.

Flavia Santibanez

I wish I could say better things about this place, but sadly I cannot. There used to be a handful of great employees there, and now, they just have a lot of snobby hipsters working there that will do anything in their power to answer their question and somehow simultaneously making you feel like you are a complete moron... Great products and you can get good help from time to time, just now that you'll feel quite inadequate and question your whole existence the whole time you're there.

Heather Wynne

Swanky club for people who know people who know people who are married to people in the country club. Clear skies aid the beauty of the place.

J sherman

Long lines and prices are rediculous.

Jake Kasper

I haven't felt this unwelcomed in a store in a long time. Me asking basic questions about the Watch4 seemed to be too exhausting for the employee to barely even look up at me and reply. There were two employees in the back corner complaining about "how hard their job is..." as they were leaning up against a table not asking if i needed any assistance. LOL.

Madisyn Degen

Great customer service. Only thing I would say is make an appointment before you go in. You will wait forever if you don’t have an appointment. I had an appointment today and got right in. I was in and out in 10 minutes and my problem was fixed!

Chris Goudeau

Less crowded than old store. Like the new design. Can get things done pretty quickly

Binh Dang

ATT and Apple are the worse company period. Bought the first apple iPhone ever got issued brought back to ATT but got refused service and they blamed Apple and told to take it to Apple went to Apple they blamed back to ATT because of less then 14 days. Seriously??? This is the reason why I stick with Tmoble and Samsung.

Christopher McCarrison

They took care of my issue quick and easy no issues.

Maranda Arcuri

We have been trying to fix an issue with my boyfriends phone for over a week now, he will lose all data for most of the hours of the day. The first time they tried something, that fixed it for less than 24 hours... so he brought it back in like he was told to. They told him to come back another time. He made an appointment for today, (and of course as these things always go, it hadn't worked all day but he got data back right before getting there) where he was told he needed to have been screenshotting things that were happening on the phone, and to come back SUNDAY. I understand the need for documentation, but no one in the other two times could have told him to be sure to be getting screenshots of the issue? If we come in Sunday, now equipped with the screenshots we didn't know we needed, and get turned away again I am going to be so upset. I do not like wasted time, and it feels like that is all this is.

Tracy Schrier

My phone had never worked properly since I got it. I had no appointment , thanksgiving weekend , they were super busy but asked me to come back when store opened the next day. They couldn’t fix my microphone problem , so they gave me a new replacement phone right there ! Very happy with their friendly service too.

Sandra Hannah

The staff at this location are eagle-eyed extroverts who will pounce on you as you enter the store. They want to help and will persistently try to make that happen. It’s great. I love having a local store that offers various classes as well as appointments in order to get more technical assistance. We have taken various Apple devices into this store over the years, and typically have fantastic experiences each time. Staff members really seem willing to take enough time to understand the issue as well as trying several different solutions until the issue is fixed. Finding the intersection of expertise and helpfulness can seem like spotting the Loch Ness monster, many people believe it to be mythical but rumors of its existence still persist.

Reid Bangert

What a joke. Customer service is terrible at this location. You’re better off calling and sending your device in then going to this store.

Cody Akins

Not that I was a big fan of Apple before going here but my experience today was horrible. Even though I had an appointment I still had to wait in line outside of the building because it was so disorganized an chaotic inside. The was told even though they were ahead of schedule that it would take two hours to get my screen replaced. When I came back I had to wait in line outside again for 15 minutes before they let me in the store. When I finally did get my phone back they had to wipe it for "calibration" but couldn't be bothered to restore it.

Joshua Vaughn

This store always has extraordinary service. They always are quick to help you with whatever you need. You can get a genius bar appointment sooner by a day or 2 at this location vs the one on the Kansas side.

Sue Padget

Great place for all things Apple

Kenneth Samuels

The service was spot-on the repairs were actually done thank you

Jenny

Overall bad experience just trying to get a battery replaced. Long wait and unprofessional help staff. FYI don’t go there thinking you can get your battery replaced. They don’t have them in stock and it will take 2 weeks to get them in. That would be helpful info to put on the website.

Jirrod Glynn

Cool ambiance, and always a bunch of people to help you find what you are looking for. Speaking of, customer service is pretty great. They listen to what you need, they don't try and tell you what you need. I dig the scene. Finding parking on the other hand... not the greatest experience, but hey.. its the plaza.

Kyle Malbone

This apple location has completely revolutionized the customer service aspect of the market!! From an unlimited number of red shirts there to help to live art demos displayed on the wall!! Thanks Apple, Here’s to ya’ Brian!!

David Heston

Quick and great service. Carol was awesome!

Gentle John

Went there to pick up my wife's new iPhone. The sales guy appeared arrogant. We thought we got the phone updated and working. My Google Pixel was much easier to setup. It is ok, my wife likes her phone. But unfortunately she can not access her emails after she got home. Nobody checked that before we left the store. I have always wondered when I had an iPhone why they have a Genius Bar there if you need a repair. I never have met a genius in there yet.

A. Diamond

Long wait time but helpful.

Michaelle Randolph

They help you with the iPhones. The only thing I didn't like was they said they would call me, but they texted me instead and I missed my appointment with them. Listening for a call.

K.C. Jones

My tech was awesome and super helpful. The only thing this store lacks is beer/wine service! Everyone was great.