Reviews of Dymin Systems (Computer Repair)

MaryClaire Uselding

I've dealt with several computer repair businesses in the Des Moines Metro over the years, and Dymin Systems is the best. I am of the analog generation (translation: I don't speak computerese) and I never feel that Dymin is patronizing me or trying to up-sell me.

Unamused_Mon

Only brick and motar computer parts store in the area.

Kyle Huegel

More like 1.5 stars, but round up to 2 because I'm nice. These guys will try to save a buck in any shady way possible in order to maximize their profits. For most people who don't know the ins-and-outs of computers, they might be a good place to get comprehensive service and repairs, but I know at least a little bit about computers and could tell they were repeatedly cheating me. I simply had a broken hinge on my laptop's lid… when I took it to them I specifically told them to fix that issue and NOTHING ELSE, since my computer was otherwise working great and I know how some places like to magically "find" all sorts of issues just to rack up the charges on customers. The lid issue was fixed after a full week, but they installed USED parts, and this is on a computer that is only one year old (there is NO WAY they could not have found new parts as far as I'm concerned). These used parts were obviously worn and not at all like-new to my eyes (scratches/scuff marks on the backing of the lid, for example), the first instance of them trying to make a few extra bucks. When I picked the computer up, it was all of a sudden much slower than when I took it into them (it took over 10 minutes to start up, something that only took about 2 minutes before I brought it in to them to be serviced). This issue obviously needed to be fixed, and when they looked into it they told me I needed a new hard drive, which would cost $60. I asked what they had done to cause my computer to turn into molasses, but they would/could not tell me anything. After they put the new hard drive in and were attempting to copy my files over, they realized I had a lot more data than the typical person might have since I have tens of thousands of photographs and several drone video files. This lack of hard drive space was only an issue because they sneakily tried to put in a 500 GB hard drive to replace my original 750 GB hard drive without telling me about this size downgrade. One would expect to have their computer returned to them with the same specifications that it originally had, but instead they tried to sneak a smaller hard drive into my computer… another example of them trying to make a few extra bucks. I complained and they easily could have upgraded me to the hard drive size that I originally had, but said they could not do so without an extra charge. Also because my hard drive had to be replaced, all of my applications were uninstalled and caused me several days of inconvenience of reinstalling everything. Their excuse for all of these issues was that the typical customer gets confused by computer lingo, and because of this they try to keep things simple and not tell the customer all of the nitty-gritty details. That's understandable and fine if they are honest and not pulling shady stuff, but the only problem with this is that I know enough about computers to realize they were cheating me on several occasions. Like I said, this would be only a 1 star review except they tried to make amends after I made it clear to the manager that I was unhappy and gave me a $50 gift card and transferred all of my data free of charge to make up for all the nonsense I had to put up with (and likely to dissuade me from writing a negative review like this). For me, a simple fix ended up taking almost 2 full weeks before I got my computer back in my hands in working condition, and even then it took me another 3+ days to get everything organized like I had it before I took it in to Dymin Systems and I was left with a hard drive that is 33% smaller than I started with (and almost completely full as soon as I got my computer back because of the amount of files I have). Do not go here if you dislike being cheated by a company just so they can maximize their profits in a shady way. I was able to tell I was getting cheated, but I have a feeling the average customer would not even know they were getting screwed. I'll be going elsewhere for future computer repairs or service.

Godwin Ukwuoma

great company

Matt Helland

Amazing service!!! Had my computer back the very next day!!!

Mark Lyle

Had what I needed. Good prices and personal technical support.

Nate Hurd

Good place to get computer parts. Knowledgeable.

Neal Thuente

Communication was not very good. My needs as described at the desk were not understood. Also, I had to call to get updates. Both times I did they said they were ready to call me but had not.

Connie Dunn

Techs thorough, dedicated to solving a multitude of problems, kept me informed of progress, and were polite .Very reasonably priced service.

Kayla D

Amazing staff and service!! Very fast turn around time!

Tamara McNally

Really good service fix my computer very fast. It was not crazy expensive either.

Andrew Carlson

Was in town for business and my laptop crapped out on me. Googled Des Moines computer repair and these guys came up. Couldn't have asked for better service. Matt Helland took great care of me, and the team squared my problem away within a day. 10/10. If im ever stuck in Des Moines again and my laptop acts up, these are the guys I'll call.

Tony Foxhoven

Went in for a free cleaning. Had it in and out in under 5 mins and when I got back to work the computer was drastically better. Definitely coming back to them for any needs and would recomend them to anyone

Erik Johnson

Found a Craiglist ad for a cheap PC pre-loaded with an OS and made contact. Received very prompt and courteous response indicating the unit was being sold by Dymin Systems. Went into the shop and was met by polite staff. They listened to my stories of conquering the world with a minimal budget and set me up quickly with the exact item from the Craigslist ad. I literally received a fully-functioning Windows 7 PC for $50. One member of the staff even shared my admiration of cats and laser beams. Would highly recommend. I will be returning.

Kathy Cox

The staff has been great and I highly recommend them.

Rick Countryman

I pulled the number for this great place off the internet, wrote them about the computer I wanted, and they absolutely delivered! I couldn’t be happier with my decision to work with them, and they’re going to get my business for my next purchase!

Laura Riegel

Quick, professional and friendly help! You should call them.

Michele Null

The process of migrating our company's email account to a new host has been as seamless as possible. Any issues have been minor and our system administrator has answered every little question and jumped on to help with all issues. I highly recommend Dymin Systems!

Glenn SAX

Extremely professionals staff very knowledgeable great service

Ashley Ayres

My laptop crashed and everything I'd had on it for 8 years at work. I was in panic mode and knew if I took it to our IT department I could be waiting weeks to get it back. I took it to Dymin and the hard drive had to be replaced, but they were able to save all of my files. I had it back within 24 hours. Awesome staff and service!

Doug Laird

Got rid of the fake Microsoft phony techs that had control of my laptop! Nice job guys!

Gardens Grace

I would highly recommend Dymin for any services with computers! Anytime I have used this company they have been nice and very professional in their services with intent on fast service.

Carla Ulan

Great service! Will use them again.

Dustin

The best in town. Extremely knowledgeable, fast, friendly and a great all around value.

Collin Bakkie

Bought a fan for a computer I was building. It worked great now my computer stays nice and cool. Great Service and Advice!

George Hettinger

Great experience made sure I had all accessories needed that I did not think of at a great price. Very knowledgeable

James Foutz

They have quick and courteous service. I would highly recommend them to anyone who needs hep with their computer or pad.

Mary Poulter

Did precisely what they say they will do and in a timely manner.

Cheryl Ross-Riker

Would highly recommend! Professional, expedient, and great to work with!

Sandra Hobson

Thorough. Polite.Courteous. Patient with a sense of humor. Enjoyed working with them, and did not feel they were talking down to me when they Answered my questions!

Ted Stephens

If you're looking for a company to help you with your computer and IT needs I couldn't recommend one more highly than Dymin Systems. Starting with Scott Breitman, to Jim Trow to the entire support staff - all great people - all great at what they do. Dymin handled all of our computer and IT needs at KCWI/KDMI-TV. Whenever we had a problem it just took one phone call - day or night. If you are frustrated at all with your computers or IT I encourage you to contact Dymin. Ted Stephens

Emily Plate

I overall love Dymin. But I removed one star because my last repair took a little over 2 weeks. They are relatively inexpensive and easy to work with. Go here. :)

Kevin Ruegsegger

I went to Dymin Computers in Urbandale to see about building me a computer. I am a computer user but I don't really understand all that should go into making a computer. Michael Collins, one of Dymin' techs, listened to what I would be using the computer for and then suggested the components that would best fit my needs. The computer was ready in a reasonable time and has performed as promised. I would recommend Dymin Computers to anyone.

Andy Youell

Reached out in an attempt to find a local home computer repair service in Maryland. Somehow I ended up getting connected with Dymin in Iowa. Though I obviously was not able to get on site support, I did have one person at Dymin correspond with me via email about my issue. This was very helpful and meant even more because they did not have to help me out. I am grateful for their help and support.

Joe Jones

I had a challenging computer problem. Matt and the crew at Dymin took time to diagnose the problems I was having. They presented me with multiple options for a solution. They've gone to great lengths to make sure that I have a working computer. I highly recommend them.

Laura Nichols

Great customer service, stands behind their sales and good choice of slightly used business equipment. Very pleased with purchase.

Joan Nie

Robert did a great job today, answering all of my questions and more. He was knowledgeable and very customer service oriented. I highly recommend Dymin Services for any IT services.

Edward Messina

I purchased a computer from Dymin, and they set it up for me. I called again when my printer/scanner no longer worked. Since I don't drive, I appreciate their remote computer support service. The technicians I spoke to were both knowledgeable and pleasant. I would highly recommend Dymin Systems!

Lindsay Greth

Great service. $100 flat rate fee for service plus parts, plus a 24 hour turn around time. Best computer service place I have ever been.

Jana Heefner

Very professional & helped me solve my problems. Also, had a mallard for 2 computers. Advises against downloading Windows 10, as all the bugs haven't been worked out.

Alex Lihs

I couldn't be happier with my laptop repair! They had it fixed in a day which is such a fast turnaround compared to other places. I will never go anywhere else... highly recommend!

Bruce Badgley

Always have been very helpful when I stop in. I would recommend them to anyone.

Frank Chirico

Make this your first place to get computer work done. You won't regret it. Fast and thorough. Had keyboard replaced and when I got it back it never worked better. Better than brand new.

Robert Jones

These guys are GREAT! I have an older Acer laptop that I really like. It broke and they fixed it better than new! I have had other computer problems and I always go to them FIRST. They fix it and fix it right. Thanks guys at Dymin Systems!

Thirty Six

First off Jerry is a Rockstar especially when it comes to customer service. I ordered 2 wireless networking cards from Dymin Systems via ebay. But using the wrong delivery address ( TWICE ). Jerry cancels both orders for me and lets me reorder the items for a ( THIRD ) time. Just so I can get my primary shipping address changed. Thank you Jerry for being so patient with me today. 10/10 Will Buy Again.

Nate Freel

I have been using Dymin Systems since the early 2000's. I Have always been treated well. Even the times that I am just going into there to ask a question. The staff is more than willing to help, And when they cannot do something, (although that seldom happens), they always try to point you in the right direction.

James Jacobsen

These folks will give you the full range of options when you haul in your antediluvian machinery for a fix up-reasonable prices, quick service and a holistic approach to meeting your needs. They are also very responsive in any follow-up contacts which is worth its weight alone.

Jane Chalstrom Jensen

I had a great experience with Matt H. Knowledgeable, easy to talk to you and dedicated to helping me have a positive experience.

Pointy Star

They helped me out. Cheap and effective repair.

Jackie Stanek

Dymin Systems helped me to configure a new computer per my requirements and then to assemble it. The representative gave me a lot of good information to help me to determine the components while also recommending components that would satisfy my wants, even though he did not always agree with what I wanted. They then assembled the computer per my instructions in under 24 hours, including installing the operating system. The only thing that might have been better was that when I went to pick up the computer, the person at the front desk that took my payment did not offer to carry it out to my car. This would have been a nice thing to do given that the computer was rather large and heavy and I am an older woman. But I didn't feel the need to dock them a star for not doing that.

Clint Myer

Great place to get pc parts in a jiffy! Needed thermal paste which you can't find except at Best Buy. Best Buy brands are not of the quality of Arctic Silver, which Dymin's carries on hand!

Santa Ed Sevcik

Went WAY out of their way to provide me with answers. I would rate them trustworthy and worth doing business with! Definitely on the NICE LIST!

Martin Lucas

Recently replaced my aging business desktop and was 'up-sold' on a Uninterruptible Power Supply. Just today the power blinked several times, but I didn't lose anything, or any time either. THANK YOU!

John Johnson

They came through with their 24 hour computer repair guarantee. I couldn't be happier they repaired my laptop the same day that I brought it in and for a great price! I also liked the voip business phone systems they had in stock.

Doug Sassman

Scott came to our business and immediately found the source of our ongoing problem. He took the faulty computer with him and had it repaired right away. Dymin solved our problem inexpensively compared to what it could have turned into if not diagnosed correctly. A+ and we will decently will use them again if the need arises.

KD

Very helpful with my search for upgraded Mac RAM. An employee saw me through the shop window and came immediately out from the tech workshop to greet me. I know a little about computers, but he was very friendly and asked questions that wouldn't be too intimidating or confusing for an inexperienced shopper. Very impressive. They had what I was looking for and explained that due to the variations in Macs over the years, he couldn't guarantee it would work since I didn't bring the laptop in, but he assured me that if it didn't, I could bring it back with the computer, and he would guarantee to set me up with the right parts. There ended up being no need, as his recommendation was spot-on. Prices were very reasonable compared to other retailers. I'm always willing to pay a few dollars more than the slightly discounted prices at big-box retailers or Amazon to get a professionally recommended product with quality local service to back it. I will be going back to Dymin Systems for future tech needs.

Luis Payan

We at Rainbow International have our phones through Dymin Systems, and they are the most pleasant people we have ever done business with. They are easy to talk to every time, and are on top of any maintenance we may have with our phones. Thank you guys for all your hard work.

Clint Dudley

Had Dymin build the computer we use as a server at work. They suggested mirroring dual hard drives in case of a corruption, which actually happened about a year later. We took it in, being unable to process invoices or estimate work until it was fixed, we had to pay extra to put it ahead of everyone else, which I think is unfair to people who were there before us. As it turned out, the board used to run both hard drives failed, and corrupted 3 week of data. The response we got is that we should have had Dymin remote backup service, and additional cost and a product we were unaware we might need with mirrored hard drives. I understand that parts fail, but we specifically asked for a system that had redundant backups, and weren't made aware that our system could suffer a complete failure with the loss of one component. We now use a different local company for our computer needs.

Krista Milanich

I LOVE Dymin. They have amazing and reasonably priced computer equipment. I go there at least once a week!

Denise Bagley

I trust Dymin to provide the service requested and not inflate my needs. The staff is friendly and knowledgeable from the first call to the pick up. I will definitely continue to use and refer this company for all computer issues.

Jeff Ingles

Great customer service sold me a monitor for supercheap and an HDMI to VGA adapter for an incredibly low price.

Carla Brown

I have NEVER had such wonderful customer service from any company. I purchased a used printer from them off eBay (the same model as my old one that died). Great price and free shipping and a 14 day return policy!. It got here while I was out of town and my husband put it in my office. When I got home, I set it up, put my ink in and it turned right on and printed a black test page but would not print in color. I reset the color cartridges - no luck. Ran the alignment and print head cleaning - no luck. Bought new ink and still no luck, so I sent a message stating the problem and went to bed. The very next morning before I could even call the company, I had a nice email from them and a complete refund in my PayPal account. I was shocked. I had it boxed up and got a message telling me that I did not need to send it back, I could keep it and try to fix it or whatever. I would highly recommend Dymin as a decent, honest company who knows the meaning of customer service and stands behind their words! No arguing, no demanding proof, no send it back and we will recheck it - just a we are sorry it did not work and we made it right. I have NEVER had such wonderful customer service from any company. I hate I had to buy a printer locally, but had work that needed color printing immediately and could not wait to have another one shipped.

John Loghry

An excellent place to do business. Good prices and great customer service. Mike was very knowledgeable and helpful.

Rudy Burgart

Unfriendly staff, overpriced services.

Ken Tharp

They solved a problem for me in just a few minutes by advising me I needed upgraded cables between my monitors and the computer. I'm a fan!

Dante Rocha

=]

Grant Hansen

I called today to get a microphone on my computer fixed, and they told me to buy one cheaper instead of paying their flat rate. It's good to know that there are still honest businesses out there and will take my PC here if something else fails. Thanks!

Chris Harlan

They have done exactly what they said they would do which has helped us a lot.

Garrett Shetterly

I had my laptop back in less then 24hrs! Great guys to work and great service. Would recommend to everyone!!

Allen Huffman

A great place to pick up older hardware items like PS/2 mice, VGA monitors, etc.

Rita & Jack Forever Simpson is the best of all

Noproblemwiththisone.Iwillbethereinyourhomeaddressnow,Iwillbeagoodtimenowisagoodtimeformetobeinyourhomeaddress

johnathan alberty

They answered my questions and they build computer's to what you need it for love there customer service I highly recommend them to anyone

E Mendoza

My older laptop recently failed and I received a quick call detailing my options. I ended up getting a refurbished laptop (my second one from them, this wasn't the one that failed) and they did the backup and installment of Office. They offered for me to bring the laptop back if there were any issues arising and I was able to get my laptop back in a very timely manner. We've always used Dymin and will continue to do so.

allyn brown

Excellent service and turn-around time plus everything that was to be backed up was just that plus loaded onto my new machine Thank you!!!! Allyn K Brown Iowa Realty

Shelly Jones

Easy process, so Helpful. Thank u for my computer!

Michele

No place better, used these guys for 20 yrs

Roger H

I have used Dymin for years, back when they were in the old location.. I have used them for any problem, some simple, some not. They are fast and reasonable in their fees. Dymin is my first stop with any questions or problems. I didn't purchase my latest computer from Dymin as I have in the past. I never feel as if they aren't interested in my machine and have done some upgrades and a repair at reasonable prices. Fast service, reasonable prices, and knowledgeable staff. I'm sticking with Dymin.

Albert Schmitz

I use it for local support of new and used equipment for our business. The prices are slightly higher than online but still use them because of local business and pricing is lower than the box stores. If you are looking for a place to buy new or used computer equipment I would recommend them to be that source for business or personal use.

Terry Brooks

One of if not the best pc repair in Des Moines, very knowledge and helpfull, i appericate the care they took to make my experience come off without a hitch, i strongly recommend Dymin Systems for all your pc needs. Thanks again guys well done.. :)

Dustin Murrell

The best for your computer needs!

Dennis Goering

I really like the flat rate repair prices and the 24 hour or less process is great. No need to look anywhere else!

Robert T

I have been dealing with Dymin for over fifteen years with work and personal computer service and sales. They are always helpful before, during and after purchasing any equipment. Recently I walked in and bought a new laptop. Robert helped me and did a great job answering my questions. I highly recommend the crew at Dymin.

Ted Phillips

I stopped in at about 10 am and ordered a new computer for my business. I asked them to upgrade its software to Windows 10. I was able to pick up the completed computer at 2:30 pm the same day.You cant ask for more service than that. And they were knowledgeable and friendly and prices were great. I highly recommend Dymin Systems. They are the real deal.

Crystal Leto

Dymin has been my go to for more than 10 years. Always reliable, always helpful, always informative. When I can't fix it myself - I call Dymin! :)

Virginia Hunter

I was so happy Dymin Systems was recommended to me. My computer quit working and as a small business owner I was very concerned. At the store Matt answered all my questions and his friendly, patience made my decisions easy. Robert came out to the office and did an excellent job of setting up the computer. I understood everything he was doing and for a non-tech person that was really exceptional. Great company and I have already recommended them.

Russell Willett

Good place to get parts

stacy scott

"Excellent service, both on the phone and in store. Problem was exactly what they had predicted from my explanation on the phone. In store the associates were friendly and knowledgeable. Price was what was quoted to me, and work was completed when promised.i would definitely recommend and go back for all of my computer repair needs."

CTI Driver

Incredibly fast and very professional.

Galina Titarenko

02/15/19 I stop in Dymin and asked to help me with computer issues. Shane was extremely helpful. he resolve all problems what i had. He helped me several times before and I was very happy with his jobs.I strongly recommended Dymin to everyone with computers problems. think you very much Shane for your good job.

Brenda G

Dymin is an awesome company! Personal or business they get the job done. The company I work for uses them, so I brought my personal business to them also. Thanks guys!

Larry Zimmer

Great Business to deal with. They worked hard to please me. They say what they are going to do and then do it. Check it out that is a Computer Candy Store. Their employee's are business but also down to earth friendly. Do not waste your time going too a big box store as Dymin folks know what they are talking about. Thanks.

Doug Jacobson

I was going to build a Windows gaming computer. I have ALS (Lou Gehrig's disease), and VERY limited manual dexterity, so I was going to be the brains, and my wife was going to be my hands. I spent 6 weeks watching YouTube videos, ao it can't be that hard, right? Everything went great for 7 or 8 days, and we were having a great time. Then I got confused, and my wife stopped talking to me. I Googled 'computer service' and found Dymin. Justin came out to our house, analyzed the problem, and suggested that it would be best to take it to Dymin. He came back the next afternoon, picked it up, and brought this back the next day. The first day, Dymin called to confirm the appointment, told me the technician's name, and told me'd be driving a white Dymin Kia. Overall, I could not be more impressed with Dymin!