Reviews of Computer Repair of Des Moines (Computer Repair)

Sharon Abraham

Good experience! My laptop is working fine now. I wish the service was a little quicker and that they would initiate contact first, but I am overall satisfied.

Grace Ambrose

They listened to my symptoms, diagnosed the problem and fixed it in a very timely manner. When I had questions and more errors Grant sent me info via email to take care of my problem - I hope. Not sure as I'm still in test mode but it looks good so far.

Lori Deaton

Great job. They were very friendly and helpful.

Marybeth Lytle

My older IMAC Air needed the OS upgraded, and I'd left getting it done until I was getting ready to leave in two days on an extended vacation. I called for an appointment, found out about their Express service, and took it in around noon that same day. By 4:00, I had my computer back and it worked perfectly. Thanks so much for the efficient and helpful service!

Matthew Stites

Great service and very friendly. They do all my repairs for my business and also provide phone service! Thanks again guys!

Matthew Ceaser

Had a few hiccups with repair, but the owner took care of all the issues. Have been keeping my computers running smooth for a few years. Would recommend!

David Dirks

I have been using the new e-mail program. It has been easy to learn and user friendly.

Loren Johnson

The team at Computer Repair Des Moines was wonderful! I had water damage to my 2011 MacBook Pro logic board and the Apple Store told me there was nothing they could do (but were happy to show me a new laptop starting at only $1,200). These guys not only replaced my logic board, but also upgraded my hard drive for about 1/4 of the cost of a new computer and software. They diagnosed the problem within 24 hours, finished the repairs in about a week, and it's working better than ever. With any luck (and my children staying far, far away from the computer), I'll get another six years out of it! I will never go anywhere else for computer problems.

Travis Thompson

Great service! They took the time to explain the repairs to me and have even followed up via email to make sure everything is working properly. I will definitely use Computer Repair of Des Moines in the future. Keep us the great work!

james schroder

Quick service and fix! It was nice to know I didn't have to worry about what was wrong. Plus, they installed the new operating system for me without asking. I would recommend them to anyone.

Daniel Burnette

Bought a refurbished early 2011 MacBook Pro several weeks ago that has operated flawlessly. More recently, had the screen replaced on my iPad 2, which likewise has worked perfectly. Reasonable prices on both transactions.

Paula Spidell

Excellent service and great follow up. This was for personal use but I will definitely use them for our business computers as well.

John Satre

I had laptop wiped and set back to factory settings - I had know idea how to accomplish this. Their charge was $85 and they took about 4 working days to complete the task. The receptionist was friendly and when I asked for an estimated value, she remembered and gave me a figure when she called to say it's ready for pick up.

Diane L

I had a Lenovo U530 laptop with broken hinges and a cracked touch screen. I had taken the laptop to another place, got a rough estimate of the cost and then decided to have Computer Repair Des Moines look at it. Glad I did. Their estimate was $100+ less than the first location. Additionally, they took a look at my laptop while I was there, figured out what parts they needed and then let me keep my laptop until the parts came in. The first location wanted me to leave my laptop with them and pay the up front fee with no guarantee that they could even fix it. Computer Repair DSM kept my laptop for about two days once the parts were in and when I came to pick it up, it looked like it never had an issue. Hinges work great and the screen was replaced. Excellent job, super considerate and nice staff. Recommend them 100%

Eli Olson

Great place, very fair price and quick turn around. Make things fast and easy. Thanks a lot

Karen Lischer

I have had a few repairs done at DSM Computer Repair and they have done a great job for very reasonable prices. I own Apple products. I will continue to use DSM Computer Repair for any future issues even though Apple products don't have many!

John Grove

I forgot a part for my build and called everywhere. No one in town had a power adapter that I needed. I called these guys and they happened to have one laying around that they sold me. Because they saved my new build, they get 5 stars. Thanks!

Mario's Plush Adventures

Great service, easy to work with and fair price for replacing cracked screen on my iPad mini.

Debbie Small

Service was great and they got the job done sooner than expected.

Scott Galinsky

Bryce was affordable, user-friendly, and fast. I would and WILL recommend Des Moines Computer Repair to everyone I know in Des Moines (about 2 people). I saved $350 on a new Retina Display for my laptop. In addition, Apple wouldn't have replaced the entire cover whereas Bryce DID. Don't hesitate to take your computer in. He's honest AND Good.

SUPER 8 ADAIR, IA

DVR system was repaired and running very nicely. I was charged upfront cost for diagnosis and then got a another call for extra parts to order. For Repair work it looks little bit higher.

Mark Lyle

Very good service, told me before hand of my laser printer's needs and associated cost. Well Done!!!

McKenna Horstmann

Computer Repair Des Moines replaced my failed iMac hard drive with a new SSD I provided. They were quick, reasonably priced, and professional.

Steve

I was charged a fee to look at my laptop. $65 I think. I received a call one week later. I was told my motherboard was shot. I authorized the work and it was ready in less than a week. I was charged another $77 when I picked up my Dell. It's working great now.

Klaudia Golebiewski

Awesome work! Affordable and fast service, would definitely recommend.

Thao Pham

Had a great experience here!! They went above and beyond in fixing my computer. Because mine was toast, they built a new computer for me under an affordable price. They made the effort to install anti-virus software and make sure my new computer was working well. I also appreciated them transferring my old data to my new computer too. Would recommend this place!!

Junyoung Lee

Good service! Repaired the logic board and changed the battery with satisfaction as well as reasonable prices.

Char's Team

Bryce did a great job setting up my computer and answering any questions I had. I was gone when he set my computer up and it was perfect and exactly what I needed when I came into back into the office.

Katie Gieszler

Visited Computer Repair this morning without an appointment and they were able to fit me in and fix my Mac! Wonderful service; would highly recommend to anyone needing repair or advice on their Mac or PC. I'll definitely be back (but hopefully not too soon!)! Thanks again!!

Troy Adolfson

Be very careful if you are going to bring your computer here. I brought my son’s laptop for an easy fix and brought back a $2000 doorstop after they were done fixing it... RESPONSE TO OWNER: It's convenient for you to blame the motherboard even though it worked fine before you guys got your hands on it. Thank goodness it never "blew up" when we were using it since it was "malfunctioning" so bad. UPDATE 3 - Response to Owner: Unfortunately, I was never given any options other than “we didn’t do anything wrong” and “we will fix it at full charge”...neither of which are acceptable given the situation. With regards to the motherboard...it certainly doesn’t work now that your tech “fried” but it worked fine the last time I used it. My computer only needed a battery replaced...that’s it. But I’ll keep spreading the word...several hundred people so far...and counting. UPDATE 2: Received a response from the BBB. They informed me that the company did not respond to multiple letters they sent them regarding this issue and that the company does not cooperate with the BBB. UPDATE: I have informed the Better Business Bureau about the complaint to see if they can assist in a satisfactory response. We will see... We brought in a two year old Alienware 17 R2 laptop that wouldn't turn on. We knew that it needed a new battery because it had been giving us a warning about not being able to charge the battery. The tech used a charger to see if would start. It did. He told us that it couldn't access the battery. He said they would have to do some more analysis and they would get back to us. I got a call about a week or so later saying that the tech had plugged in the computer to analyze the problem with our laptop. He said that when he turned it on he heard a large "pop" and said he thought the motherboard was "fried". I reminded him that the computer had been turned on and was working before we left the store and asked him how this could happen. I asked him if he had used the same power cord or a different one and he said he had used a different one. He again told me he would take another look at it and give me a call back. He apologized and was very professional. The tech called me back again later and said that he thought the mother board and the keyboard were both likely unusable. He said they had found replacement parts and that they had also found a used replacement computer online that they could possibly use to transfer the data to. He said it depended on what I wanted them to do and he named off the prices to fix the laptop in each scenario. I informed him that when we gave them the computer to "fix" it only needed a battery and a charge cord. I told him that I didn't think we should be liable for damage that they had done to the computer. I told him I would be willing to cover half the cost,or something along those lines, to fix or replace the laptop they had damaged. He said that he would talk to his manager and get back to me on Friday. The tech called me again on Friday and told me the manager didn't think it would be an issue but that they needed to speak to the owner and that he would get back to me again on Monday. This morning, Monday, I get a call from a very rude woman who informed me she had spoken with the owner and that they did not believe that they had done anything wrong. She said the mother board was “obviously” faulty and that it could have done that to whomever would have plugged it in...pretty convenient. I told her that we gave her a working unit and now it is completely useless after they worked on it and that I wanted to have some sort of remedy. She informed me again that they didn't do anything wrong, that they wouldn't work with me to rectify the situation, and that they didn't give refunds. PLEASE be careful if you plan on using this store. In retrospect, I truly wish we had gone anywhere else. At this point I wouldn’t give them another cent beyond what they charged me to wreck my computer.

Zachary Preefer

As a medical student, time is precious. These folks are skilled professionals with good customer service.

Ben Stone

They require an upfront payment to even look at an issue. I realize that they might get stiffed by some folks, but that's a deal breaker for me. If your policy assumes that I'm going to do the wrong thing, you might want to think harder about your policy. I'll continue my search for decent computer repair business in Des Moines. I really miss DIT Computers!

Chris Beach

The service was done quick and professionally. I would recommend this company.

Alyanna Subayno

Great service and customer service is great! My macbook pro needed a new SSD and they were able to get it done quickly and efficiently. I would certainly go to them again if I have any more problems.

Bridget Sandquist

My cat tipped over my water glass onto my laptop and froze it! I was in a panic because I had many deadlines going on and needed to get to my files on my laptop. I called Computer Repair DM and they were great. I brought my computer in, he immediately diagnosed it and ordered me a new keyboard, then offered another option for retrieving my files off the computer so I could copy them over to another computer. Then when my new keyboard arrived, they only took a few days to install and get it back to working properly. Thank you!

Rhonda Cook

It's wonderful to finally find a reputable company who works on a Mac and doesn't charge a fortune! Very impressed and most definitely will return! Very good and very happy experience!

Frederick Khachik

I took my MacBook Pro to Apple and they could not help me with my crashed computer. Computer Repair of Des Moines did an excellent job on my MAC and not only replaced the hard drive and the battery but also restored all of my files and programs. The price is very reasonable and the engineers know about MAC inside out. Fred Khachik

Brandon Turley

AWESOME AWESOME AWESOME. 5-STAR SERVICE. They returned my MacBook air in perfect shape--they went as far as to clean my screen. Very well done.

Jonathan Wojcik

Des Moines Computer Repair was fast, honest, trustworthy, affordable and kind. Everything you want from this kind of business! Our last experience with a different computer repair service before we lived in Iowa was nightmarish!

Mike Harvey

I am very happy with the repair made to my laptop. Great customer service and fair pricing. I will use them again as needed and highly recommend this business to anyone needing computer servicing or repair.

Glenn Pille

They were courteous and very professional. They kept me well informed as to their progress. I will go back when I need more help.

JEAN EATON

Everything is working great! Thanks so much for your prompt attention.

Emily O'Loughlin

Great service - my hard drive died, and they were able to replace it with a newer Solid State Drive. They called within a day to let me know what was wrong & my options. Laptop is now working great!

Ken Harrison

My 10 year old Mac runs like new after just a short few days in their shop.

Amber Hathaway

I found Des Moines Computer Repair after discovering my long time computer service company had closed. Bryce of Des Moines Computer Repair far exceeded my expectations and experience with my previous service provider. His customer service is absolutely stellar. Bryce was thoughtful and thorough explaining each step preceding service to my Mac devices. I will certainly utilize Des Moines Computer repair for all of my personal and professional servicing needs in the future.

Frederick Blodi

They helped me pull the files off an old computer that wouldn't start up anymore. There were a few unexpected snags along the way (nobody's fault...) but they made sure to stay in touch with me all along the way and make sure everything working out! I'd highly recommend!

Lynda Shields

Excellent service and turnaround. Will definitely use and refer to others in the future when the need arises. They recently worked with me on a warranty claim to help me with an analysis documentation to submit to justify warranty coverage. Without their help I would not have been awarded full replacement value. They are great at what they do and always go out of their way to help a person’s needs. You won’t find a better service provider in Des Moines.

Lexa McClarnon

Very satisfied and would recommend to anyone. We called and they came out to our office the next day. Told us they would have to order a part and that it would take a couple days to get it, we asked if we could pay for over night shipping and they ordered the part right away. Came out the next evening after we closed, and when we got to work the next morning it was as good as new! Guy they sent was very professional, and nice. We always seem to have something wrong with one of the computers, so we will definitely be calling them again!

Randy Ingram

Computer Repair replaced my broken laptop screen in a timely, quality and cost efficient manner. I can easily recommend them based upon their knowledge, communication and customer service.

Amy Acheson

My youngest son got in a fight with my MacBook Pro and the computer lost. Des Moines Computer Repair replaced the busted retina display quickly and at an affordable price. I am very pleased with the service provided...I only hope I don't have occasion to use it again.

David Hudson

These guys were an amazing rescue team! I was on the edge of a digital disaster/crisis and in one day everything on the hard drive was saved. The drive had actually crashed but they manipulated it enough for the drive to give back all the data - decades of data! And they were fast. Could not be happier.

Randall Damon

I took my beloved 9-year-old MacBook Pro in to Computer Repair of Des Moines because of a graphics issue. At first, the diagnosis was a faulty cable interface. That proved too easy and the LCD screen was replaced. That, too, was off the mark and the issue was still there. Stefan, however, was dogged in his tracking down of the problem. He finally landed on the graphics chip on the logic board. Unfortunately, while he was attempting to work on that chip, the logic board itself failed. That is a pretty expensive part, actually *the* most expensive part in any computer. Stefan called me up and told me flat out that it was probably his attempt to repair the graphics chip that had caused the failure of the logic board but not to worry: It would be replaced free of charge. And while he was in there, he replaced the battery which had swollen from lack of cycling (this laptop was almost always plugged in) and was encroaching on other sensitive parts, perhaps also causing damage to the logic board. This additional repair he did for the wholesale price of the battery, with no additional labor charges. So now I have basically a new laptop. I love Computer Repair of Des Moines’ shop of young, smart, capable technicians; but I love their honesty even more.

Risa Quade

So helpful and fast!

Nathan Riggle

Bryce was very good to work with. I will refer this business to friends. It is nice to have a "go to" place for my computer repair needs. Hopefully, after he cleaned mine up it won't be necessary for a while. Kathy Ritzler

Brad Durkin

Great place to have your computer repaired! Friendly people who want to make sure your system operates well! Thank you for the care!

Patrick Fewell-Hartling

They performed a flawless upgrade to my iMac. I could not have asked for a better outcome.

Kerri Wilson

Took my laptop in mid-October to have the screen repaired because it had developed vertical lines in the display. Received a call about 4 days later to advise that they had determined that the screen could not be repaired, but would need to be replaced along with an estimate of what that would cost. Gave them the go ahead to fix. Replacement screen was ordered and replaced. Total time they had my laptop was approx. 2 weeks and all cost under $150. Would give them my business again.

Mitchell Roberts

Thank you for your assistance over the phone today, what an amicable and professional individual to work with. I'll definitely be using your company for any computer repair I need in the future. Highly recommend as Stephen is a very knowledgeable guy.

James Schertz

Steffen (I think that is how it is spelled) did an excellent job fixing my desktop pc. It runs great and is much quieter than when I brought it in with a heat sink problem. I will be back when I need future work done on my computers! Thanks!

JEFF G.

I brought my wife's laptop computer to Computer Repair because it had a sticky mouse problem that was driving my wife crazy! they diagnosed the problem and fixed it quickly. very professional and definitely friendly. I would recommend Computer Repair to anyone who wants trust and good service at a reasonable price. Believe me, it was worth it!

Dylan Muller

The people from this establishment that I talked to were nice and friendly, but my laptop repair went badly. I went in to have them repair my Lenovo y400, which took much longer than expected. It ended up being an issue with the motherboard, which wasn't easily replaceable, but that is not why I'm leaving a negative review. A few weeks afterwards I started to take apart the laptop to save the hard drive for something else and I noticed that the frame of the laptop had been broken. There was a screw placed under a manufacturer sticker that the technician must not have realized was there when taking the laptop apart. I realize it was a dead laptop, but someone definitely should have mentioned that they broke the base plate of my machine.

Lu Spaine

I had an emergency because my computer suddenly didn't recognize my user account. All my business information was under that user account. I was leaving town the next morning! Tried another company who would only give me a 24 hour turn-around. DMCR said bring it in and we will put a rush on it. They got it back to me with in 3 hours. Great service!!!

Weha Seniwongse

They gave me updated status reports on my repair and tested my laptop before sending it off to me. Two weeks have passed on and there are no issues. I look forward to their service as they stand firmly behind their work.

David R

My MacBook Pro was having problems opening so I took it to Des Moines Computer Repair. They diagnosed the problem within 48hrs and contacted me with options for its repair. The hard drive was failing so I had them install a bigger solid state hard drive. They were able to save all my data from the failing drive and upgraded my system software to the most recent version of OS.10. I thought that there costs were very reasonable, and my computer is working great!

Johnny McManus

All team members at Computer Repair of Des Moines are welcoming and professional. They've successfully handled a broken AC jack on a laptop and a PC motherboard repair service for me. The turn around time is very quick and if there are delays, they proactively let you know. These guys know what they're doing and they don't waste any time getting the job done for a very fair price. Highly recommend - Best computer repair shop I've worked with in Des Moines.

paul menzel

My portable hard drive wasn't working. They found the bug and fixed it. The price I paid was lower than what I thought it would be. I now have made duplicate copies of the portable hard drive as a backup as I never want to experience the feeling of losing a lifetime (actually my lifetime and my parent's lifetime) of photos, movies, and documents.

Jonathan Dagnillo

I can't believe these other reviews are even real. I took my laptop in to get the motherboard replaced. It took 40+ days to repair it, during which I had to constantly hound them once a week (they never once called me ever for any reason). When I did call, they would tell me that a part was taking longer to order, or sometimes that my laptop was magically ready just that very moment that I called (spoiler: it wasn't ready). The first time they told me it was finished, I turned it on and found that the display drivers had not been installed (a bad thing that is very obvious), and that they had replaced my keyboard with one that had the wrong shift key and a sticky space bar. Weeks later, after they finally replaced the keyboard with a correct and functioning one, I called to ask if it was ready and they said it had been for days. The only good thing I can say is that they gave me back my $75 deposit for my troubles, but really all they had to do was call me and explain what was going on and I wouldn't have been nearly so mad.

Billie Bergmann

Great, thorough, quick service. My HP Lazerjet printer is 10 years old and they cleaned it up, did general maintenance and it works like the first day I bought it! Price was very reasonable and everyone I worked with was courteous and down-to-earth.

Brock Pope

Good Service, very timely. took a couple of times to figure out what was wrong but they only charged me for the initial appointment.

Susan Sunvold

Just started using Computer Repair. So far we've had prompt, courteous service and no complaints on any repairs. I really appreciate the invoicing by device where our prior handler invoiced in mass which made it cumbersome to track.

Dennis Parker

Excellent customer service and repairs were done very quickly at a fair price. Would highly recommend them and will go to them in the future should the need arise.

Tess Pocock

Bryce was so helpful. I was only in Des Moines for a couple days but needed a screen replacement and he worked around my schedule. Also the most reasonably priced option around. Thank you Bryce!!!

Echo Amos

The service was fast,fairly priced, and well done. All of my questions were answered, and Bryce was extremely helpful when I called about separate issues caused by another company. All in all it was a very pleasant experience.

Leslie Li

CAUTION is definitely needed when you are considering this repair store cos they would have given you defective parts to put on your laptop or computer. They would PROMISE you to give you a new part, but NEVER call you back!! My laptop screen had cracks so I decided to go there to have my screen replaced after researching the reviews online, thought it would be a reliable store. Few days later I went back to pick up my laptop, expecting a good working, new screen on my laptop, but I felt very uncomfortable just by looking at the screen. It was like all the pixels were popping out when the screen was not turned on, and when I turned on the laptop, every thing on the screen was so blur. Few seconds later, the screen showed spots on the surface, making the mouse impossible to move because it's a touch-screen. Now it is still doing this from time to time. So I asked the store owner Brice if the screen was purchased from Lenovo (which is my laptop brand), he said it was with confident (I really don' understand how could he lie so good). I asked for the receipt from the screen to prove he did purchase the screen from Lenovo. He went back to the repair room for a while, and said he didn't have it because the receipt didn't come with the screen(??????). I decided to trust (WRONG MOVE!!!) him and said I would try this screen for a couple days to see if I can get use to it. In the following days, I showed my screen to almost everybody I know, they all confirmed that there's something wrong with the screen. My eyes were getting more uncomfortable. I called Brice, said my eyes hurt, asked him to replace my screen. He later admitted that the screen was DEFECTIVE, and promised he would order a new screen for me. So, I decided to trust him again (WRONG AGAIN). Now it has been THREE months, I've asked him several times, he said the order is one the way. COME ON, THREE MONTHS already and you said it's still on its way? IS IT WALKING HERE BY ITS OWN??? I just can't wait any longer for a screen that is never gonna come, can't believe in a person who is a total liar. I spent a total of $376.72 on this store, $291.72 on the screen and $85 on labor, this is what they gave me. A defective screen and a never reply phone line.

Jill Johnston

Quick service, honest pricing, friendly staff

David Valentine

They did a great job. Fast service and I would recommend them to anyone !!!

MR. LAYER

If I could rate this place 0 stars I would, first is their non-refundable 85 dollar fee just to look at it, which is ridiculous. Then the blonde haired lady at the desk fails to tell me that it would be 7-8 days before they even get to look at it. Then I call and ask about my computer and how they can expedite the service for 170 dollars, SCAM!!! They aren’t out to help customers they are shady and will pull anything to get your money. Do not waste your time here

Joseph Pietras

Great job and no hassle

Christian Zenti

Service was great. They immediately identified what needed to be fixed. No gimmicks. Honest and affordable.

JOHN BALZER

The personnel at Computer Repair Des Moines are outstanding. They are highly qualified and I recommend them to each of you that need computer repair work completed.

Alex Lefkow

Took my MacBook in because the keyboard was broken and Apple was going to charge me way more than I wanted to spend. Stefan took great care of my laptop and helped with everything along the way. I highly recommend going to these guys for any computer related problems. If my computer acts up again, they will be the ones I will go back to! Truly great service. A+++ thanks guys!

Megan Bendixen

Had a great experience with Computer Repair Des Moines. The up-front deposit cost was reasonable and very comparable to other repair providers I looked into. The staff was knowledgeable and friendly, the repair work was quick, and my computer works beautifully again. Many thanks to their team!

davy adkins

This is a great place to have computer work done. I had a great experience with getting computer work done here. They have a friendly staff and do exceptional work. Highly recommend!!

Stephanie Baeth

I drenched my macbook in lemonade, pretty much destroying it. I took it here and was completely astonished that they got it working as good as new-- for basically $1000 cheaper then it would have cost me at apple. It did take a couple weeks to fix; I'm not sure if that's typical or if its just a bit longer for liquid damage. Overall though I'm so happy and will be recommending this place to my friends & family.

Peter Dugan

Very deceptive and dishonest web site. Says free estimates. Nothing about $75 an hour charge for that. Took a PC in today.. guy said no, free estimates are for business only. what bunch of crap. so if his web site is this dishonest, bait and switch, how could you trust his work. I do not appreciate the bait switch that was demonstrated here.

Tim Dice

Very impressive team there. They fixed my laptop at a much lower price than I expected.

Faith Amoroso

No problems since repair. Thanks for following up

Jody Kolmen

The secretary is very professional and respectful. The man that worked on my printer was professional, respectful and told me all the steps he did to repair my Canon printer. I'm very happy with the work they did and would recommend them to everyone.

Stefan Behrendsen

This is just my opinion, but I think that this is hands down the best computer repair company in the greater Des Moines area! I love this place!

Bob Blanchard

Great service and timely results. Provided options for letting me get extra time out of my older iMac. Result is a much faster computer especially when processing photographs.

Tami Moritz

Computer Repair of Des Moines did a great job checking over and repairing a MacBook for me in a timely fashion. I live 150 miles away from Des Moines and they were able to complete the repair the day I brought it in so I didn't have to have it shipped back to me. Great customer service, and so convenient and affordable. This is the second MacBook that I've had repaired with them. Thanks, guys!

Connie Cecil

Thanks to Bryce for saving our Macbook Pro after water was spilled on it! Within a few days we were able to get our laptop back and it's working better then ever. Bryce was fast and more affordable then the Apple Store. We will definitely recommend the store and call again if we are ever in need.

T. Walker

Fast, quality repair with great customer service for our MacBook’s water damage. Highly recommended.

Gary Emmert

I am so pleased !! They were so helpful. I am so happy to be up and running again. I recommend them 100%!

Loy Luna

I recently took my laptop in to upgrade my hard drive, and they told me it would take the better part of the day to complete the upgrade. Within 2 hours they called me back and it was ready! I will definitely do repeat business with Computer Repair Des Moines, and recommend to anyone looking for any type of computer related repairs or upgrades. Thanks guys.

Kenneth Siemering

Jordan was especially competent and helpful!!!!

William Wolff

Great job. All restored and working!

Patricia Stream

Computer Repair addressed all my concerns about the issues on my old and new MacBooks. They explained exactly what they had to do to resolve them. Thanks to you, my grandson enjoys having my old MacBook.

Scott Hanel

You guys did a great job. I don't know what you did but my laptop works like new and I'm steering business your way. Thanks for the peace of mind.

David Elliff

My computer appears to be working fine after Computer Repair Des Moines installed a new battery and did a clean -up on it. They also installed some anti-virus software. I am very satisfied with their service.

Sarah Grant

iMac 27" SSD Upgrade - Turnaround was exactly as promised. Staff was very friendly and knowledgeable. Was able to speak directly with Stephan the technician who is top notch. Pricing was extremely reasonable. Very Happy Customer - Will return! Thanks! John @ Sticks, Inc.

Mike Currier

Excellent services. Reasonable prices. Knowledgeable techs. Persistent. Some time gaps in repair stages

C T

My 10 year old Mac was in need of some updating. After calling Apple support I was told my Mac was to OLD for the Apple store to fix it. So I called Computer Repair Des Moines and the receptionist was able to answer all my questions. They were able to get my Mac running like a new computer again very quickly and much less then the cost of a new one. I would highly recommend them to anyone.

Megan Ihnen

Des Moines Computer Repair helped me fix my computer when my hard drive bit the dust. They were prompt and provided great customer service. I would definitely use their services again in the future.

Mike Rodin

Reasonably priced. They can fix any Mac at a considerable savings!

Marty Rolfes

First time using these guys. Fast, friendly service. Quick turn around. And they fixed it right the first time! Will definitely use these guys again.

Kim M

We were told it would take two days to replace an iPad screen, but took 7 days. We were called on the 4th day to see if they could put a different color screen on it b/c they didn't have the original color in stock. Really? 2 days after it was supposed to be finished - now you're calling? They were $20 cheaper than others, but we also had to take it back b/c now the home button activates if you press anywhere on that side of the screen. Save time and frustration - go elsewhere for tablet repair, even if it's a little more expensive. Fixed computer that was shorting out for $85 which was a pretty good price. Perhaps just take your computers there, not your tablets.

Lee Holcomb

I was very pleased with my experience at DSM Computer repair. The receptionist was very friendly and knowledgeable.The initial evaluation on my MacBook Pro for the water damage was very timely. They were able to order the part and fix my computer within several days. The price was very reasonable,under $200 and as quoted. When I first took the computer to the Apple Store, I was told it would need to be sent in with the initial cost of $1200. My computer works great!! If I have any other computer issues, I will be using their service.

Lonnie Cleland

I loved that Computer Repair told me exactly what was wrong and did not try to downplay how long it would take as some repair places do. Excellent service and my ipad mini works now!

Brian Shoning

Hard drive was going out of laptop and they were able to save data and explained my options of different hard drives they could install and transferred data and replaced with better hard drive than original at a very reasonable cost and quick turn around. Would highly recommend.

Calla Whipp

If it ever becomes necessary again, I will DEFINITELY be going back to this place! I was told the repair to my computer would come in around $800 and take 2-3 weeks. These guys had it done the following day for under $300! I couldn't have asked for better service. Thank you!

Scot R Maxwell

Computer Tech Bryce was very friendly and knowledgeable, he answered all my concerns before offering to repair my Kindle Fire. An hour after I dropped it off he called to let me know it was a simple repair and that it was complete. I've brought him several laptops since and he's prompt and spot on with repairs of my laptops as well. 1 laptop needed completely restored due to viruses and cookies put on by my nieces. 1 laptop hadn't charged the new battery since I purchased it but I had never sought warranty work. The battery now charges and holds after 2 years of non use.. 1 laptop had Rosetta Stone on it and I wanted it moved to another laptop, which was confusing to me because of all the copyright requirements of Rosetta. He transferred and confirmed program is working. Highly recommend Des Moines Computer Repair scot r

Kristine Isaacson

I am very satisfied with the service and cost. They fixed the problem and computer works fine.

Samuel Delgado

These guys are quick and know their stuff. i also noticed that these guys are the "go to" guys for the local school district which impressed me because i worked for a school district in Florida and they were jerks. So, if Des Moines Computer can deal with the many unreasonable demands of a school district, they can surely take care of you.

Christine Taylor

I had NO idea who to call when my laptop stopped working. I researched computer repair businesses in the DSM metro area and found that Des Moines Computer Repair had a number of positive reviews online. So, I took a gamble and it paid off! I had a great experience with this business, from the professional woman answering the phone to the technician who answered my questions. I would definitely return, if I need help again. I was only without my laptop for a week, which I considered to be quick. Thank you so much!!!

Mona Jones

I'm thrilled to have my laptop back. Repair was done quickly (although I missed the call and picked it up later than necessary). Reasonably priced and super nice folks. Thanks!

Charlie Benck

Came in with a laptop that wouldn't start and left with one that worked better than it ever did. Amazing customer service, totally patient and helpful with my questions, and they got it done faster than expected (how often does that happen?). Well worth the price, and definitely where I'm going for any computer repair in the future.

Keith E. Scott

Very pleased with the service and quality. Computer running great!

Michelle Bockenstedt

This team knocked it out of the park! Came in from out of town & they had it turned around within hours! Keep up the great work!!

Jeff Nichols

Not only did they fix my computer, they went above and beyond to diagnose the root cause and prevent it from happening again. Then, they worked with me to contact the manufacturer of the problem component and get a full refund for the work. Family owned and operated. very helpful and friendly. I will absolutely be back.

Yolo Scrap

Great customer Service!!

Eric Hatfield

Bryce was very helpful, explained each step before proceeding, making the process painless. Went above and beyond. And in the process learned he could fix my broken smart phone screen as well. A Pleasure to work with.

Todd Mueller

Just took a laptop in for repair, I needed to data recovered from harddrive that acted up when i tried to create a new partition. They explained to me they would either likely be able to fix the boot sectors or what have you on the hard drive so that it would load again, or recover the data and reinstall windows, either way, the price was to be $85.00. Long story short, they were unable to recover any data which can happen, but when i went to pick up the computer they refused to give me a refund or even reduce the cost since they were unsuccessful in restoring my drive or collecting the data off of it. So please understand, I know that not everything can be repaired or that not always can you recover lost data, and I am totally fine with that, I knew that when I took the computer to them. They never once explained to me that the money would be non refundable if they were not able to get the drive to some state that they data could be recovered. In fact, they were extremely confident that they had a couple ways to approach this type of problem and that one of them would work. So, therefore I did not even think to ask them about the "what if you can't" question. I called them today, to see if they would once again refund, or even consider a partial refund, since i ultimately received no beneficial results, they answer was a definitive NO. I look forward to seeing how they reply to this, and in the future, they could not be in this situation if they would have had me sign some type of paperwork or something that stated their policy if repairs were not possible. I signed nothing, paid up front as requested by them, and have nothing in return for it. I am sure they are capable of minor repairs, possibly, but If you have a serious issue, please consider where you shop, the professionalism and attention to detail of anyone you use, as not even explaining important business practices up front to a customer is a sure fire way to have someone upset, and that is exactly the position I am in now.

Caleb Keller

Called to find out if they could service the keyboard on my MacBook. Instead, they let me know about a program that Apple has to do that service for free. This speaks to the integrity of the company, because they could have simply taken my money and done the work themselves, but they actually cared enough to let me know that I can get the work done for free. I did not use their service, but if I run into problems in the future I will most certainly do so, with full confidence in their commitment to the well-being of their customers.

silla blades

I was very grateful for these guys. I had taken my computer to a 'Name Brand" store and they supposedly fixed it. They didn't. The same problem crept back. Computer Repair actually fixed it. Highly recommend them. Blades Massage

Jerry Horan

Absolutely horrible. I paid $85 deposit to have the screen fixed. They said it will take about a week to get the part in. I said I need to use my computer during that week, they said ok we will call you when it comes in. I call a couple times over the next TWO MONTHS and no part. I call to cancel and get my deposit back, "We don't return deposits." I should have known, since there is a shelf full of computers that, "I don't know why some people never come back to get their computers."

Daniel Palmer

The hard drive on my 2011 MacBook Pro was going out and I called around to find out who could repair it, when and how much. I've not had to have anything done to my laptop before, so didn't know where to start. When I called Computer Repair of Des Moines, an actual person answered right away, answered all my questions in a no pressure manner and told me exactly how much it would cost right up front, and when they could do it. I took it in on a Monday, and they replaced the old hard drive with a SSD and had it done by Thursday, would have been sooner possibly they said, but had a couple other repairs ahead of mine. It was great to have it back the same week. They made sure before I left everything was exactly how I had it before, I was relieved and very happy to be able to go right back to work without having to set a bunch of things up again. They even called on Wednesday and informed me that the real problem wasn't the hard drive but a connection, and that the old hard drive had some life left in it, if I wanted to wait to replace it, but had a lot of hours and was showing early signs of age and wear. I decided to have them go ahead and replace it since they had it and I live about an hour an half away from the city so I wouldn't have to worry about it. I really appreciated their honesty. They were very respectful and answered questions I had so I could understand. I will definitely be back with any future repair needs!

Heidi Lepper Barrett

Highly recommend! Our laptop was in terrible shape and they spent a good deal of time getting it all back in working order! Above and beyond what I expected for the price I was quoted. Very pleased.

Brenda Sanders

So happy to get my computer back. The service was prompt and Bryce kept me informed every step of the way. I was so happy I took another one up to get it repaired too on the day I picked up this one. Same treatment so far with my second repair. He called me within 2 days and told me exactly what was wrong with it. I called him back with an authorization and he's working on it now. THANKS!

Kayden Guymon

Great customer service. Speedy repair. Was able to help me with my MacBook when the Apple Store couldn't.

Darren Raleigh

They saved my computer when I wasn't sure if anyone could. And there were no unpleasant surprises with the bill, either. If a computer of mine goes down, it's going to Computer Repair Des Moines.

Trudy Hancock

My laptop was running extremely slow and crashing every 15 minutes. So I brought it in and Bryce cleaned it up and it is running more quickly, no error messages and not crashing. Super fast too!

David Rippentrop

My MacBook was repaired in a timely manner. It is working fine. Job well done. Thank you Sincere Dsvid

Harry Swanson

Good job. They know thei.r stuff!

ML Woods

CRDM was prompt with repairing my two paper shredders and their fees were reasonable. Would return there for service with other equipment if necessary. Very pleasant to work with and client oriented.

Carlos Loffler

My computer was repaired quickly and effectively 2 weeks ago. It has worked OK since then. The charge seemed reasonable, but since I wasn't told what was fixed and what it took to do it, I can't say if it was priced fairly.

alejandro fritzler

Great job fixing our MacBook !

Phillip Wagner

I read all the great reviews and decided to give them a try. I had them repair my laptop and build a desktop computer for music production. My laptop needed the case repaired and a damaged keyboard replaced. When I got it, I was impressed with what a great job they did fixing the case, but when I got my laptop home, I realized the screen had been damaged. There are now several bright white patches on the screen because somebody poked the screen too hard. There are also "scabs" on the screen which looked like they had been exposed to high heat and melted. For the custom desktop computer, I had some part specifications from another website I had them use (I was still flexible). But when I got it, it was missing both a sound card and a Wifi card. The motherboard had a built-in sound card, but it didn't work for me, as I needed specific driver compatibility with the software I use. So I had to order a Wifi card and a sound card on my own so they could install them. I talked to them again, and they said they would charge me for installing the sound card. (They already charged me four hours up front for just putting the computer together.) Please call someone else. Update: They offered to install a new screen on my laptop, but I will not be changing my review.

gacha _cookie

Friendly service.

Naomi Trenkamp

great job saving my MacBook! If your laptop ever takes a milk bath, bring it here!

Marissa Spoo

I had a really good experience with this place! They replaced my laptop screen and had it done very quickly! I could tell he knows what he is talking about! Very friendly and very cheap! If I have any problems with anything else I will be coming back here. I highly recommend it!

Kayla Parker

After being told by the apple store that the display went out on my macbook air and that I would need to replace the display (though they won't work on it because it is 5 years old) computer repair fixed the problem just by installing a new battery! very reasonable pricing and friendly staff. thanks so much!

Ghost Recon Breakpoint Series Videos

Great people and fast service. My grandson messed up his gaming computer and these folks fixed it in a couple of days. The cost was cheap. They even carried the computer from my truck to their office since my legs were damaged. I would recommend them to anyone. The very best.

Sharon Yin

Highly recommend Computer Repair Des Moines! My computer got attacked by virus, right now it works great! Also the owner and his wife are very nice person.

Danielle Comer

We are a small business that started in 2016. As we grew we knew we needed computer support and great service. Let me tell you Bryce and his team are OUTSTANDING! They handle all our computer/ back up/ and support needs!

JoAnn Tully

Needed my laptop screen replaced. They had all sorts of trouble with it for various reasons outside of their control, but they were always professional and did their best to come up with the best solution possible. Laptop screen is now fixed and works great!

Heather Foley

Needed a cracked screen repaired on my iPhone 6+, dropped it off over lunch and it was done within an hour. Great Customer service. Will use again if I'm clumsy enough to drop my iPhone again (fingers crossed it doesn't happen!)

Chris Onsrud

These guys nailed it! Daughter had jammed up the household imac lol, these guys found the problem and boom! Works like new! Thank you for saving the family desktop guys!

Tanya Hudson

The people were super helpful. Thought my issue was my video card or some other piece of hardware. Turns out it was my thermal paste. They replaced it, called me to let me know then ran a full computer check. Didn't cost anything more than the 85.00 deposit. They even carried my computer back out to my car. Will definitely come back if anything else goes wrong.

Kyle Newton

Bryce was absolutely awesome. I am in Calgary and he was able to fix my client's issue in Iowa the same day. No complaints here. Great top-notch service.

Holly Petersen

I LOVE these guys!!! My parrot decided to try my laptop screen to see how it tasted and it ruined my screen. After getting a quote from Apple, Computer Repair said they could fix it for nearly half the price. They were speedy and did a fantastic job!! I have found my new Go-To guys! I highly recommend them for any problems you are having with your electronics. Well done, guys!

Clare Lindahl

I never leave reviews but I just called to ask about a screen repair and I have never been treated so poorly. The woman who answered the phone treated me like I was an idiot as I tried to describe my laptop. Terrible. Called Dymin right after and they were incredibly polite.

Angela Feller

Amazing company! My Hd died because my daughter dropped my computer and they were able to install a SSD in my computer! My computer runs so much faster now! The staff is so friendly and knowledgeable! I will use these guys for any of my electronic issues!

Bonnie Heggen

Excellent experience all the way through. Friendly, efficient, effective service, delivered with obvious expertise. Appreciated that my tech listened and focused on my primary needs, then suggested meaningful, helpful “tweaks”. I’ll definately call them again when needed.

Jake Dolie

Brought my Macbook Pro (broken screen and very slow) to Bryce. He fixed the screen and made it run much faster at a very affordable price. I would recommend Des Moines Computer Repair to anyone. Very friendly and professional. I can tell he knows what he is doing. Thanks Bryce!

Josie Nguyen

I brought my laptop in for keyboard issues, when I used a portion of the keyboard it would type additional letters. I was concerned it was caused by water droplets as I had my laptop on the counter while doing dishes. Everything else about my laptop was working completely normal and I made sure to emphasize that I was not concerned for water damage to anything other than the keyboard. I was told they would take a look at the laptop and the keyboard and call me if any water damage was found. I received a call about 3-4 days later saying no water damage was found and that the keyboard was working normally. Confused as to why the keyboard was not working for me, but somehow started working normally again I inquired about this and was told maybe a couple of water droplets got in and caused the keyboard to short circuit but after a few days the water dried up and everything is now working again. At this time they recommend I replace my battery which I agree to. I pick up my laptop 2 days later. When I get home to use it, I am having the exact same issue with the keyboard as I was having when I first dropped it off. After checking to make sure exactly what keys were acting up the keyboard starts working normally, very strange? So I call the next morning and am told to give it some time and use it for a few hours to see if it stops working again, I’m told it’s most likely a bad keyboard or the first tech that worked on it did not put it back together correctly. I give it some time and it stops working after 2-3 hours. Frustrated I bring it back in and show the tech what’s not working. He tells me it’s a bad keyboard, brings out a keyboard, asks if I can leave it and he will replace it and I can pick it up tomorrow. I agree. That night I get a phone call saying my laptop is ready to pick up. I pick it up the next day and am told the keyboard was not replaced because the second tech that looked at it found some corrosion around the trackpad and keyboard connector, he told me “I don’t know how we missed that”. The laptop has been fine since being cleaned. I’m only giving 3 stars for the inconvenience of having to drive there an extra time and for wasting my time by picking the laptop up when it wasn’t working. Everyone was very friendly I just wish they had been more thorough when I first brought my computer in.

familyfred .

Awesome experience! I brought my laptop in on a Thursday and got it back on a Saturday! I use it for my job everyday and needed it before I went out of town that Monday. They were kind and helpful. I will use them again when needed!

Kate McGovern

Quick service, reasonably priced. Better than sending my MacBook Pro to Apple to get fixed!