Reviews of Apple The Fashion Mall at Keystone (Computer Repair)

nat cre

Friendly staff. Bad store policy.

sydney adams

HORRIBLE SERVICE!! Not one associate asked if we needed help, after standing there for 20 min we asked an employee if we could get help, he asked my name, we stood for 33 more minutes waiting while 4 other different customers got helped. HORRIBLE CUSTOMER SERVICE

Rebecca Yaw

WONDERFUL SERVICE!!! thank you guys for fixing my laptop and resolving my issue. Much appreciated !

Ingrid Wade

First time visiting and Customer service was AWESOME!!!!! Had made an appointment and was like 30 min late walked in, it was packed, found a tech and was immediately taken care!! Marco explained everything he was doing, very knowledgeable and soooo patient with my every question. Thank you Marco you rock!!!!!!!

Edward Collins

Wait is outrageous.. booked an appointment and still had to wait an hour plus. but really helpful employees.

Opal Ursa

I was highly disappointed in my experience at the Apple store in Indianapolis IN. I purchased a MacBook Pro, Magic Mouse 2, a Case, and spent approximately 2500.00 in total. My sale rep was awful. Essentially handed me my bags and sent me on my way. Didn't ask if I needed help setting up my device, didn't ask if I needed any additional software, didn't ask if I had any questions, nothing. I chose to go to an Apple store because I wanted to personalized experience, enabling me to have someone there to walk me through setting up my $2,200.00 machine, but I definitely didn't receive that. I could have ordered my merchandise online, and had a better experience, which I will do in the future if this experience doesn't cause me to choose another brand completely.

Enoch Hepworth

Wonderful staff. It was a very busy Saturday but the employees that assisted us were very helpful and patient and took the time to answer all our questions. I would definitely make a return visit to the store, though perhaps at a less busy time so as not to add to everyone's wait.

Claire S

I went there to exchange battery for iPhone. Their service is excellent, but very slow. They said the process needs 2.5-3 hrs, actually they used 40min more than that. After the exchange,the battery is much better. When the phone is charging, if I keep using it to play games or watch videos, the phone will be very hot.

Heidi Melms

Always crazy busy in here. I’m local and only live about 15 mins away, but I dread going to the Apple store because it is never a quick trip even if you know what you want to purchase before heading in. However, most everyone is extremely nice and helpful. As busy as this store is, I can’t believe they haven’t opened another store on the south side of Indy. Just seems like it would make sense. The store is located on the far west side of mall, I suggest parking on that side if you would prefer to get in/out faster. Free parking on southwest side of mall, sometimes you have to cruise up and down until someone leaves, but it’s better than parking across the street or in parking garage.

Larry Mcvay

Was in this store with my son on 7/6/18. They promised to replace his battery in his phone and that he was to come back at 9:00 to 9:15pm. We had never been in this location before. My son had to be back in Dayton Sat am and they would not open the Dorr with all the guys walking around in there they would not come to the door to give him his phone or talk with him. He had to leave for Dayton without his phone with all his business information on it, Would never recommend this store to anyone ever!! In this age when technology is important and a business such as Apple shows no regard is sad and unacceptable!!

Sag Ava

Very friendly and helpful staff. Products NOT priced competitively.

Luke Wahl

Going off of many negative reciews, going into the store works 100% better than calling! Just show up and be ready to explain what you need. Met with very polite, patient, and well trained staff, our girl was easy going and quick to suggest all our options including a chance at getting a better deal (ironically) by calling Apple support. I'm not an Apple person but they do do their customer support nearly well enough to justify crazy inflated prices on their products and repairs.

Rachelle Earls

Very disappointed in my experience at the Apple store first I was told over the phone that my iPhone 6 battery qualified for a free battery change and would take up to an hour so I made an appointment for 7:30 got to the Apple store at 7:20 keep in mind my first time ever being to an Apple store and there was no one to greet me no one to ask if I needed help so I just stood there not knowing what to do then wondered the store came back around to the front and stood around some more until finally someone came up to me I checked in then sat and waited for 30 mins for someone to come find me then tell me that it was going to cost $30 for the fix and would take 2 or more hours so would have to leave the phone there over night and come back the next day to pick up which I live 45 minutes away from the store very very disappointed and upset that I wasted my time and my gas to get there had i know it would take longer I would have came sooner or a time I knew I had more time but was wrongfully informed took the phone back and taking to I repair today to have fixed in minutes for 40$ 10$ more but 4 minutes from my house!!! Don't think I will be returning to the Apple store again.

Charles Martin

The Indianapolis Apple Store has really helpful and knowledgeable staff, with expert technical assistance from its Geniuses (appointment recommended). They offer free workshops for their consumer customers and also cater to businesses with special workshops. Apple is a highly successful company with a lot of excellent, highly sought after products, so obviously the Indianapolis store in the U.S.' eleventh largest city is going to be crowded consistently and very busy from the time they open to close, every day of the week. So I really enjoy being able to get in and get out quickly when I need to, with the ability to pre-order and also checkout online. When I have time to peruse the store and check out the products I'm interested in, I never feel rushed and am able to get my questions answered competently and quickly.

Erika Nagel

No Happy with Apple because if your a long haul truck driver you can’t go into any Apple Store in the United States and buy the iPhone 11 Pro Max. They are sold out. I can’t order it because I drive truck long haul delivering food around the nation so people can eat. I’m on the road for 3 months at a time. Deeply saddened that Apple didn’t think and make enough phones to go around.

Columbus Indiana Accueil

So, so disappointed! They lost all my data, were not sorry about it when clearly it was their mistake. The manager was so rude and talking down to me. Never buying Apple again.

Jennifer Carson

We had a nightmare 2 day experience. Techs going too fast through helping us nearly cost us all photos and a loaner phone that wouldn't work. We finally got help from someone who would listen and take time to make sure everything worked as it should.

Jacob Newkirk

Very helpful people. We're not local, so they were extra nice and got our iPhone and watch fixed fast. Much appreciated!!!

Carolyn

Possibly the worst customer service I have ever experienced. I checked in with the person at the door she said to step over to the table and she would help me after she checked in the person behind me. She did not check me into the system. Forty minutes later she is still checking people in. One tech and another apple customer tried to take my charger during the wait. No one asked if I was being helped or would make eye contact. So I am taking my $2,000 paper weight home and will be spending my money elsewhere.

Amelia Warren

Today I had the worst experience at the Apple store! I’ve been many times before and had to wait for awhile even with an appointment, but the staff was always so friendly and helpful that it was a good experience in the end.Today however was a different story. I walked in to pick up my new Mac, and the guy I walked up to asked to see my confirmation email. I pulled it up, and he insisted that it wasn’t the right email after barely glancing at it, that I couldn’t pick up my Mac until I received an email confirming that it was there, which my email quite clearly did. I told him that was the email I had pulled up and even scrolled down to show him. He became quite rude and dismissive because I wasn’t giving up especially since I drove 40 minutes to pick up my new Mac. After several minutes, he finally gave up and looked at the email I’d been trying to show him that said my Mac was in the store and ready to be picked up and realized he was wrong. Instead of apologizing, he became more rude and said “Well I am not used to seeing this email through the Google app.” I almost gave up and drove home but thank goodness I didn’t.

mitzysolis0 .

Worst experience with two different set of AirPods. I have make 6 trip all in regard to the second generation AirPods. I would not recommend products at all. The store always has long wait and all staff can never help you.

Jorge Priego

Great store, very nice employees, awesome!

Cole Beem

Super nice and very helpful staff

Phil Estelle

Very friendly, helpful staff. Service was a lot faster than I expected it to be. Overall, recommended if you're into Apple products

The Carter

Poor customer service .. never fix the issue. No brand power.

Gregory Pierce

Every visit to this store ends with one thing: A satisfied customer. Products fail, especially something that is in your pocket / purse and tossed around. Every time I’ve gone in to get my phone or laptop fixed, they’re quick, professional and resolve my issues. There’s things you need to know... Don’t go in without an appointment. This isn’t Best Buy. They are extremely busy, especially since they are the only Apple Store within a hundred miles. If you go in without an appointment, you’re going to have a bad day. Also, there are hundreds of combinations of applications and hardware you can install. No one can know everything, you go in there having an issue with some obscure third party app, don’t expect them to know how to fix it. The majority of time, they only have the same information about a app that you can find yourself. Don’t fault them for not knowing everything. Overall; its a great store with friendly staff, and after visiting this store a few dozen times, I’ll continue to go back.

Bob Griggs

Like everyone else's review, it's organized chaos. You feel lost when first entering store, don't know who works there. They do eventually find you, tho. Customer service is excellent..

Rick Byars

I've never bought anything from here, but the customer service is pretty great. Ive never had an issue with warranty replacements or troubleshooting from the geniuses.

G H

I was in and out in 10 minutes (at 3:30 PM on a Wednesday). The girls that helped me were a little snobby but still really polite and helpful.

Joel T

Horrible customer service. I waited to see a technician for 30 minutes, just for him to tell me my device is “out of warranty” and the was nothing they could do to help me. I was willing/interested in purchasing a new device, however he walked away without seeing if there was anything else I needed. I will likely never return to this Apple Store.

Michael Tutterow

Very nice mall. The tesla store is awesome

Just a Guy

Wait over an hour for a technician to tell me that I will be getting a refurbished iPhone and I still owe the full amount for the one they are replacing. It’s 6 months old. So I’m still paying full price for a phone that has been owned by someone else, broken, fixed. And with all the calls to T-Mobile, gas, 45 minute drive to the ONE STORE IN THE STATE, and wait, this is how I’m treated. I will NEVER own an Apple device again and I’m also done with T-Mobile and their inability to help anyone. What a JOKE.

Steve Stallings

They did a great job of squeezing me in since I couldn’t see any open appointments online. Solved my airpods issue and sent me on my way in about 35 minutes. Thanks!

A Hatton

Never again will I buy from them. I came to purchase an iPad. Was in the store 20 min. but no one acknowledged my presence. This is the experience I’ve had in previous years but thought the Apple Store had improved customer service. Left to go purchase it at another store. My time is more valuable than that.

Derrick Potter

They need 504 stores in the US to support their terrible unreliable products. I just paid off my phone last billing cycle, i updated my phone on 8/23 and it crashed my phone. When i went into the store to have it checked out the first thing the worker said was "are you interested in upgrading the phone" i said "hell no, do you remember when Apple was sued for slowing down phones, is this the same thing?'" I'll never buy another product from them. Absolute garbage. The store was packed and had 30 people in line who needed their products looked at.

Omoniyi Owoeye

nice environment, cautious service.

Nadia Lopez

I'm really happy with this place. They have fixed my phone several time because im always breaking it and my computer reacently needed to be fix and it's in perfect conditions now. Great people.

Dustin Hare

Ordered new phones online for in store pickup. Had a wonderful experience acquiring the phones. Speedy and friendly.

Lynne Corydon

Always crowded but the employees do their best to help you as soon as possible. They never rush you if you have a problem

Josh A

The person that assisted me James Skeff was outstanding. He really made the experience one to make me a repeat customer. He was incredibly knowledgeable and friendly. Explained everything to me so I would understand. Just a wonderful experience because of that employee. Well done.

Scurveyy

They helped me out a whole lot. My iPhone was completely messed up and I bought it off eBay and they still helped me out. They ended up getting me a new iPhone for my troubles. Amazing staff and they will do anything to make sure you leave satisfied!

LaKarie Dietra

No one greeted me had to go find help. Today was my first time visiting the store. The representative that helped me was nice and resolved my issue.

Dee Luna

There's something to be said about this Apple store. It's quite large and comes off like a hangout more than a tech store. This is a far cry from the original Apple store in this Mall which was a tiny hole in the wall sort of store that was always crazy crowded. It's a great way to get a feel for the products. The only reason I dock a star is because I never was approached by a store representative. It wasn't terribly busy that day so there really wasn't an excuse for it.

Miguel Saquic

Nice and clean. Helpful staff

Laurie Lee

Always quick, professional and easy at this store. Love it.

Beverly J Smith

Looooong wait, but received the best service.

james cotham

Everything u need for apple loves it

rudy h

good luck getting in to see anything smh

Mario Faiman

Very big. Nice people. Typical apple store.

Ty Moloney

Customer Service is 10/10. I bought AirPods yesterday and the staff was very friendly and created a fun environment. That day, I ran into a problem with my AirPods not pairing with each other, so I went in the next day and they were very understanding of the issue I was having, so they gave me a replacement set and I was in and out in no more than 5 minutes. Great people great environment.

Joseph Luttrell

The man that Served me was very kind and helpful!

Erik Mellinger

Apple is known for their world class products right now but in the years to come they will be known for their world class customer service if this store is any indication of the rest of their stores.

Vanessa Segal

Jacob was amazing. He not only fixed my phone but was extremely knowledgeable and went above and beyond by taking the time to help me get the text tone I wanted!!! Thank you, as a first time apple user, his patience and knowledge will keep me using apple products!!!!

Brad Reasner

No help whatsoever when it comes to checking something as simple as inventory. I called in to see if they have something in stock and they were not able to walk to the back to check. Said I had to come in.

Nathan Brown

So grateful to have a store so close to home. Great customer service and always willing to help me with my needs.

Ark Mir

Despite being busy good service

Jacob Grant

Clean and clear inside good service but the employee upsold me on products.

Garrett Morgan

Wow. Talk about busy. There is so much cool stuff in this store but, to be completely honest, I was overwhelmed by the people in the store...both employees and customers. I don't know how this overcrowding can be fixed but I know I differed an Apple purchase to a different establishment because I was unable to think about what I wanted in this atmosphere.

Joseph Hudson

Doesn’t always have everything, but decent service and good location.

sunny jani

Always good experience

Sharon Crooke

Loved this experience. Appointments step highly recommended. They have classes.

Geoff Paton

If I could give them 0 stars I would. I have an iPhone 7 model a1660 that is under the recall from apple for “no service”. This iPhone was given to me by this apple store 6 months ago because another phone problem. When I took it in they had it for 2 weeks to tell me it has unauthorized parts on the inside. I’ve NEVER had this phone serviced. So either apple is not standing behind the recalls or they themselves put in unauthorized parts. I did my research on this and I’m not the only one saying this. I’ve been an apple user since the 3. Well apple you have lost my business and many others due to this. Including my whole family the the company my parents work for that have 25 lines.

Matt Walters

This place is a joke. I have been there twice in the same week to try and buy a computer, but no one will help me. I am literally sitting on the table by the computers trying to get someone’s attention so I can spend thousands of dollars on your product. Yet no one can help me. Garbage.

Aiyshwariya PK

I went to the Apple store to give my Mac for service. It was crowded but the service was sooo good. Very friendly staff. Would recommend.

Carolyn Behling

I spent 4 hours traveling around to other store to service my MacBook Pro. None of them were able to help at all. Bradley at keystone was able to recover a very important document for me in 15 minutes!!! I will never go anywhere else!

Ronald Gerwig

This beautiful Apple Store is the work of an Indiana native...Angela Ahrendts, born and raised in New Palestine, Indiana, who graduated from Ball State with a fashion merchandising degree, had a legendary first career in the fashion industry, working from the bottom up for several well-known fashion houses in NYC, then eventually moving to London, England to become the CEO of the famous Burberry fashion house...While interacting with Apple executives on a tech project, she so impressed them that they presented her an offer to join Apple's executive team in California as the Sr VP of Global Retail operations, (the stores)...She immediately began work on new Apple store design and selected Keystone at the Crossing as one of the early renovations...Her extraordinary career that began in New Palestine, then to Ball State, on to NYC, next to London, and now in Cupertino, California as the highest ranking woman at Apple is truly an inspiration to all Hoosier girls that aspire to greatness...Thank you Angela for remembering us back home in Indiana.

Loretta Jones

The Apple store is one of the biggest stores I've seen.

Burr Pettiford4

My son was happy got his phone fixed

Caleb Jones

About 2 years ago this store was pretty hectic but it’s improved drastically since then. If you make an appointment you should be in and out rather quickly. For repairs I would recommend using a 3rd party repair shop like ubreakifix considering it’s cheaper and quicker but as far as retail and customer service they are 5 star for sure. My most recent experience I wanted to return a MacBook Pro I got. I just wanted the bigger screen size. I ordered the bigger one online and went to take my current one into the store. Even though I dented the corner they returned it no questions asked. I was amazed they still accepted the return even though I damaged it myself. Awesome customer service. To clarify I ordered the new one, got it in, and then my girlfriend knocked mine off the counter and damaged it. I thought I’d be stuck with the one I didn’t want. But they accepted the return.

Jordan Thielen

They made it quick and easy to trade in my phone. We were in and out of the store in less than 20 minutes and the staff was friendly and helpful.

Tatyana Whited

If i could give negative 5 starts I would. I had a chat to set up an appointment. Showed up 10 minutes prior to my appointment. Greeter informed me he can’t find my appointment and was giving me absolutely inappropriate advises about my personal life that he has no business in to talk about . He made me a new appointment. I found my confirmation and asked a different greeter to see why the other person couldn’t find it. He said my appointment was cancelled because I didn’t show up (WHILE IM IN THE STORE and was arguing with a different greeter that I had appointment). Apple chat support couldn’t help to figure out why store can’t find my appointment. Waited one hour to be assisted by technician because no one knows what they are doing while I had an appointment that was cancel for me not being at the store WHILE I was at the store arguing that I have an appointment. Unfortunately this is the only store in Indy. Great motivation not to buy Apple ever.

Dan Swihart

A nice store, but it’s always insanely busy.

Koren Davis

Love going here although the wait is kind of long , it’s always a pleasure to be in the store look at all the updates and gadgets.

Flint rasied

Its an apple store that always packed with stanky people

Shanker Moily

Great knowledgeable friendly people. Got my problem fixed on the spot without even “checking in” for Genius Bar assistance !!!

john ho

This place is pretty busy when I was there. Most of the people there is because they have problem with their iPhone and so was I. The place is really nice and they got a huge screen in the back was awesome. Too bad, they didn’t fix my phone so I end up getting a new one from my insurance carrier. It was not very productive day for me. I wasn’t a happy camper.

Matthew Baer

Come in here with my girlfriend when she needs something for her iPhone. Seems nice and clean. The staff is always very polite. It does seem crowded all the time but I also rarely see anyone waiting around for assistance.

Ramon Cruz

Disorganized, some staff were pretty rude

Melissa Davies

Hate Apple Corporate. HOWEVER, this store and it's staff are GREAT! The person that helped us was super friendly and helpful, and even called the Sprint store for us so we wouldn't have to go ourselves. GREAT experience all around. Would rate 5 stars, however, as mentioned before, I hate Apple's corporate structure.

Pat Phelan

I visited at a very high traffic time (late Friday afternoon), but the staff were still friendly and did their best to be helpful. The staff wasn't as good at showing as they were at telling. They were sure that they could do whatever I might want, but they really weren't sure how... They're probably right, but I need to be a bit more comfortable with that before I spend $1k+ on a device. The store was very crowded, but it still felt comfortable. It was well organized, so traffic flow was good and customers could see most of the devices easily enough, although a few items had waiting lines.

Chris Banks

I don't know why this needs to exist

Hannah B

Boyfriend and I went into the store. Was told when we walked in while setting up the appt that his phone replacement would be $150. Actual cost $300+ they moved the Sim card and neither phones work now. Pretty sure they broke the card. No one acknowledged this. Manager didn't bother coming over to talk to us even after asking for the refund. Extremely upset and angry at their unprofessionalism and unhelpfulness.

William Murphy

It's the Apple Store. The experience is consistent with every other Apple Store I have ever visited. The place was hopping with customers and they were spending $$$. If I lived in Indy this would be on my regularly visited store list.

Tyler Sacre

Always good service when I go to Apple. I am always greeted at the door and asked what I need.

Hassan Joof

Racist! Won’t attend to me after standing there for 15 mins

Elizabeth Turner

Wonderful customer service they go over and beyond to help you and they had some wonderful deals on trading in your old phone

William Bridgeforth

Yesterday I went to the Apple store for the first time, WOW!! What a experience! Great service! Totally hooked! Many thanks to Marco and the crew!!!

Kris B

Very unhelpful and staff seemed uninterested and inpatient with helping me. Called over the phone with apple and had better help that way.

Sally L Newhart

I want to thank Corby for his patience with my son and I,last week, as we tried (and successfully) were able to confirm my photos from my once in a lifetime trip were saved and accessible on the icloud.. It was a struggle to retrieve my email and login info, but he stuck with us.He provided a tablet and 800 # and a comfortable area where we could converse with a service tech. He continually checked on our progress, but didn't hover (thank you) Then he was able to reset my phone from the black screen of white Apple death. I have had no further trouble and want to thank him for his perseverance with us to success.-Sally

JDubyacoltsfan .

Long time iPhone user but first time ever needing service at an Apple Store. I was first overwhelmed by all the people but somehow an Apple employee spotted me, signed me in and within 30 minutes, my problem was fixed and I was out the door. Beyond blown away by the customer service! Well done!

Rowell Granadino

Staffs are unpleasant. I know they are busy because of the new iPhone but please don’t rush your customers. Very unhelpful, the service is worse than fast food chain.

Cody Merritt

Very nice spacious store. Lots of knowledgeable friendly employees

Michael Snyder

Apple stores are designed to inspire, and the Indy store certainly does, which experience compensates somewhat for the over-priced products they proffer.

Jan Holder

Excellent, excellent service. Had questions about a product purchased and the help I received was great! They don't talk over your head and they make sure you understand before you leave.

Ahmedullah Aziz

Great service.

John Keenan

Everything Apple if your a fan......nice large store.

C suarez

I needed a 360 camera replacement and Texas did not have any in stock,at all in any of there stores. I was about to go on a flight to Indianapolis on for a business conference. For my wife. So she suggested calling the Apple store in Indianapolis. Wow! They had one in stock but better yet they had a couple of them . I was amazed.❤️ Apple staff said they can hold for one hour. Policy. Well my wife said what if I pay for it. They said not problem we’ll tag it and hold it for you. When you fly in tomorrow from Texas on business you can pick it up. On the way to your hotel. Thanks Apple

Sajjad Raeisi

Perfect but pricy as you might expect!

Raymond Brooks

Great expedited service particularly in a place that's always packed. I went in to purchase Airpods, I was in and out of the store in less than 4 mins.

Nick Miller

Busy busy busy.......go early or don't go

Krissy Mathis

Not a big fan of apple products by my beats broke down again and had to go in for a consultation and get some new ones. Very nice and clean establishment but I made an appointment and still had to wait was my only issue.

Adrienne Rupert

It was fine.

* *

Got me in ... Phone fixed ! Back out! Thank you Bre!!!

Gulshen JR

Nice and helpful staff. Asked a lot of questions they answered and helped with smile.

Isabel Kwon

Super unhelpful- long wait and then told me to buy a new device since it was “unrepairable”- an iPhone 7 that lasted only 2 years despite pristine condition. If your iPhone 7’s microphone doesn’t work- a common defect in those produced from October 2016-February 2017 then this will be your answer. (During a call, the speaker option will be grayed out and call will fail.) The employee was not nice at all telling me buy a new phone because of an Apple defect. I’m disappointed in the treatment she gave on top of the situation. She felt really boxed like there was a prescribed solution to every known problem and not understanding. I’d say googling your Apple device problems give you better and more thoughtful answers than meeting a robot in person. Even if you have warranty watch out folks cuz I’ve heard the end of every iPhone 7 will happen the same way.

Mahekaru Hitokui

It's a cool place, I hardly ever go though

Cathy Bubb

Nice mall. Being from Canada, I love the leave your guns at home notices at all the entrances

Nick Pierce

Prices are kinda overpriced for the performance of the products but it's like it's like it's own little community. They even have chairs so you can chat with other apples. It's like the Apple family

Lady

Just know, if you ever buy a refurbished device from your carrier, the Apple store will not be able to help you with that device, it will be “out of warranty” your best bet would be to buy a new device only or you’re nothing to them. You’ll get sent right away.

Shannon Johnson

Picked up an online order at the Keystone at the Crossing Apple Store. After being ignored by numerous Apple Team Members, I stood 20 inches away from one, who was doing something on one of the display MacBooks with no other customer anywhere nearby, for a full minute or more. She finally looked up (annoyed) and asked, "Are you John?" Really? That's your customer greeting? She begrudgingly stepped away to ask another Team Member to assist me. He, in only a slightly less unfriendly manner, obliged. I eventually received the product I was there to pick up. For the customer service experience, and the fact that Apple Stores are nice to look at (especially the North Michigan Ave. location in Chicago), I give one star. I've been a loyal Apple/Mac user for many years, but I have no desire to venture into an Apple Store, again.

Mario Garner

This company is ridiculous I made a purchase online for in store pick up and everything went smooth I received my confirmation and went to store only to be told my transaction was canceled so I check my bank and the money is gone and they say that’s between me and my bank but the transaction says Apple so no one knows where my money is and I can’t have what I paid for so customer service says you missed a call to verify your purchase if the called ID said Apple or some local number I probably would have answered but you didn’t need my confirmation to take money which is crazy or at least follow up with an email so I don’t go to the crowded a** store for no reason so I’ll just report the transaction as fraud and have my money back then guess I’ll grab some Samsung wireless headphones to go with my Apple phone instead time to switch devices obviously

darlene wells

Eveeyone was friendly and helpful.Ihelpful.I never knew that they. Have classes to teach you how to use and get the most from your phone or tablet . Good job every one

Tracy Shen

You have superb customer service. Tabitha was super kind, patient and knowledgeable. She helped me to update my Mac step by step over the phone. Thank you again for your assistance, Tabitha!!

bertha masuccio

The person that helped me was not helpful,then went on break said he would be back in 15 minutes. Not good. Thank Bertha Masuccio

Tyler McQueen

Went in to buy a MacBook pro and was in and out in 10 minutes. It was a little too easy to drop that much money but I was really glad they made it easy. They didn't try to up sell me either which made the whole experience more enjoyable.

Rayna Johnson

Keystone mall Indianapolis Location - walked in this afternoon. No friendly greeting, just a “you can go over there & someone will be with you” First of all Apple is a multi billion dollar business you should invest in training your employees simple etiquette. Very rude customer service & a majority of the employees are socially awkward. Disappointed as a costumer that was planning to spend at least $1300 & they could care less about making a sale. Anyways waited 40 minutes until I asked an employee what is going on. He shrugs it off as no big deal. told him I’m leaving and he didn’t even look at me in the eyes and asked what was wrong. He was to busy having his nose in his phone. He didn’t care. If your planning to buy something save your time & money in taking a drive over there and just order it online. Your better off getting it faster than waiting just to receive rude customer service.

Amanda Murphy

Nice Apple Store, but it is nearly impossible to get in without an appointment and appointments fill up nearly a week in advance. Indiana definitely needs another Apple location. Edit: We had a terrible, terrible experience with an online Apple purchase, to the point that we drove an hour and a half just to speak with an Apple representative in person. We spoke with a staff member and a manager, and both were extremely helpful. They provided us with information to be part of the business program, and I’m really looking forward to taking advantage of that service later down the road. Side note: If you are going to purchase an Apple product, buy/order it in person! Our experience with online purchasing was heinous.

A random gal

I had to fix my phone there a couple of times super good service

Gabriel Shetterley

When you go into this store make sure you know what you need and do not, under any substances, allow the employees of this store "shop" for you. Over the 10 years of using apple product and using this store any repairs, dongles, or accessories, I have only had three negative experiences. 1. in 2012 I received my first MacBook. With this, I also received a prescheduled meeting with the genius bar, to this day I was never able to redeem this meeting due to failures in "their schedule system." I arrived and waiting an hour and a half past my prescheduled time without a single employee checking on me or informing of what the hold up was. 2. In 2015 I ordered an iMac for my office. While making my order, the employee assisting me kept making suggestions as to "what I should do" with my iMac configuration. Being a rather tech savvy individual, knew that the CPU, RAM, and Storage options would be suitable for my needs, this didn't seem to fly for the employee. After numerous declines of upgrading to higher RAM and More storage (offering that 2TB is not enough and that 3TB would "best work for me"), the employee became very rude and made me feel bad for the entire purchase. 3. This is I received an iPad Pro, apple pencil, and keyboard case as a holiday gift. As I opened the gift my parents informed me that everything is compatible, but upon further inspection, they were not. For it seems that the Apple employee was more focused on hitting and meeting the sales goal for the day, they sold my parents a keyboard case for a prior generation since they were currently out of stock of the new smart keyboard folio case. Due to this, I had to return the case and order the folio case, which is still out of stock, on one of the busiest days of the year, December 26th. Ever since the first two experiences I have been very wary of having any employee assist me with my purchases or even make recommendations.

jan gaff

Andre was great. He got my iPhone 6s up and running because Verizon couldn’t figure it out. He had great customer service ability and was very patient with me. Thank you and this is why I own only Apple. They know their products.

Michelle McFerran

Jessica was awesome to speak with and she was SUPER helpful!!!

Jay Codrington

Always busy (standard at Apple) got on the list and it only took about 5-6 mins for someone to help me. Two weeks ago brought my MacBook in to be looked at and that took a bit longer, but only about 10-15mins. Back of the store is the tech support area and front is more of the sales area.

Ethan De Ruby

They have very good customer service.

Eric Hyder

There are a lot of rich people there, but ultimately the customer service is amazing. I don't even own an iPhone but they helped me.

Nicole Beverly

Fast friendly service! With Apple care for our iPhone, a cracked screen repair was completed within 2 hours!!

Shawn Brown

Want a Tesla or a Mrs. Field cookie? This is the mall for you. This a tough place to park street level, so just save the time, and head to the parking deck. Not a vacant space. Clean, and nice to look at. No vendors in the kiosk tackling you to get you to try samples. Retail places like this mall have a future. The mall isn't dead.

Kathleen Sanford

Never want to Apple. Parking is horrible at The Fashion Mall. Had a delicious meal at Season 52. Why isn't there more parking available? We were almost got by a extended car "backing" in to a parking spot next to a handicapped spot. If people need to drive such big cars they should have a special spot in the perimiter for them. I'm not handicapped, but we could have been hit by the moron who parked next to the main drive by the handicapped spot.

JIMMY MUMMERT

Give me access to the government login I'm locked out of pro tools and I need to update the banks thank you find all the engineer software on the old Apple phone now it's on the device now

J M

About to switch to Android haha Can’t trade down, only trade up to pay them more money...

Jacob Twilleager

Great new store layout if you haven't been in a while. The classes are great too. It is amazing what you can learn about photography with your iPhone. It truly gives you a new perspective of the world around you and how to interact with it. I have enjoyed interacting with the staff every time I've been in. I definitely recommend setting an appointment as this store gets quite busy at times.

Mark McCormack

It was a good experience for me but my sales agent seemed to not care about my purchase. It was very busy and I only waited about 20 minutes. I knew exactly what I wanted so it didn’t take much. The store is really cool though, tread on the inside coming up from the floor and stuff like that.

Valeeda Kennedy

Great place to hang out while you get your phone fixed!!

don fussner

Never have dealt with apple before but enjoy the experience very nice and polite people will be going back again!

Graham Dunham

Good place. Products have NO SCRATCH RESISTENCY WHATSOEVER

Jerry H

An absolutely awful service. I had a small problem with my AirPods; ended up spending 90 minutes in the store with no resolution to my problem. Also, my AirPods got mixed up with the store's AirPods. I still don't know if the AirPods I have are the ones I bought, or the store's display ones.

Cassandra Stephens

I made an appointment online showed up and was checked in very quickly! Although the problems with my 2012 laptop were going to need repairs everyone was very helpful explaining the process and what seemed to be the problem. The cost of repairs were around the same cost as investing into a new product so with all my questions answered and great support I am now a new iPad owner! Just wanted to say thank you to Bradley, Adam, Tyler and Victor for such an amazing and painless experience! You were more than helpful with every step and very knowledgeable about my needs and concerns! Thanks again (:

Susan Parrish

We scheduled an appointment and arrived on time and checked in... only to wait 50 minutes to be assisted... after we asked four times for an update. Meanwhile, we watched a guy walk in without an appointment and be helped within five minutes who stated he had a similar issue to us (unresponsive phone). The queuing system makes NO sense. If you must come here, I do have some advice. Enter from the parking lot side vs. the mall side. There is no line and you will talk to someone sooner. Being “helped,” though, is a different story... On the bright side, once we finally got help after flagging someone down, he was super nice!

Rachel Laney

I came in yesterday to have my computer looked at. I was absolutely sure I lost everything on it and that it was completely broken. Sonya not only helped me fix my computer AND saved all of my data, she was very patient with me for FOUR hours while we backed everything up and fixed my computer all while helping other customers. She was amazing, everyone else was very kind, lighthearted, and fun to help you through the wait as the place is very busy. Absolutely a great experience.

Sam

Fancy store with good customer service. You will find every small variety of apple product here!

Josh Emerick

Awful experience. Terrible customer service. They are busy but absolutely not an excuse for the inability of staff to be organized and attentive to needs of the customers. This store gives apple a bad name.

Johnny Strong

Johnathan was Great.. Not only did he fix my problem.. He also told of your classes of how to use it.. My problem is that I live 60 miles away or I would.. Nice store very helpful as soon as I walked in.. Johnathan was a asset to your business.. Thanks for all your help..

Mike Schollmeier

My daughters iphone crapped out and had to make a quick run to Apple store. Michaela helped us out and she was AWESOME!! She really related to my daughter and explained the whole processes of what she was doing. They found out the antenna was bad and were able to send the phone back to be fixed at no cost to us. Then they gave her a loaner phone because her life would cease to exist if she had to go 10 days without a phone.

Karl Roembke

I brought my Mac to the store to repair a tiny horizontal line on the display. This was at opening time on Monday. I was told wait would be 1 hour, but it was about 30 minutes. The technician was helping me and another customer at the same time and doing a good job, being responsive, etc., so no complaints with the store personnel. Perhaps it's not fair to this store, but Apple should do a better job of this, which is why I deducted 1 star. Apple charges a premium for their products AND I purchased Apple Care also. There are precious few places that can do repairs like this. God help you if you live outside of Indianapolis, plan to spend all day I guess? The store wound up sending my Mac off for repair-- which is a 7 day process, even though I purchased the product new in Dec-2017. You'd think they would have repair parts on hand for recent models. To their credit, the Apple store was the busiest place in the mall!

Caleb Eppard

Great workers and great service

Lauren Beasley

This is for Keystone and the online Apple store. They have terrible online service. I was guaranteed my phone to be picked up IN store on August 3. I called three specialists during the day and they all said it was in store and just needed to be proceed through the actual store I was picking up from (Keystone). I called again to check on the process, I got transferred to a rep. at the Keystone mall and they told me they didn't even get the order yet. You don't guarantee a pick date if the customer isn't able to pick up anything. Also don't tell me on the phone it is in store when it is not even in the area. So someone needs to work the on communication. If I could give less then one star. I would.

Christopher Litsey

Apple store was great....easy in and out...employee was very very helpful

John Hillman

We were in and out in less than an hour with all of our questions answered and with a free replacement phone!!

dean malinko

Awesome store!! Great employees!! Dana is wonderful!!

KA GE

50 people waiting for help and 10 people in the back not helping. This was my first experience at such a store and I will not be coming back. If this is Apple then I will happily stay far away.

Stacy Lewis

On hold for 20 minutes to ask about iPhone 6 battery to be told that I would need to call back to order the battery and it’s 3-5 weeks to get one but no guarantees. In what business is it acceptable to have that kind of phone hold time after producing an unreliable product and then tell people they’re fortunate if a product (not carried in their store) arrives in 3-5 weeks!

Jared Harrison

Scheduled an appointment and waited for an hour. Third party repair shops are much faster and more friendly. You HAVE OPTIONS! USE THEM!

Carl Washburn

Was just told there was a 3 hour wait. (Worse than Star Wars at Disneyland). Don’t bother or buy Android

Rusty Spiars

Rude and unhelpful. Just needed a couple of minutes of help with the confusing apple ipad. Tempted to just get rid of it.

Martin Flaherty

Nice place with plenty of help available.

Ryan Conley

Lightning fast service for a Sunday afternoon. Made the repair to my iPad and got me out of there.

EZALAS .

I wanted to replace the battery in my iPhone 6 which is almost 35 months old. After reading many negative reviews on service at the Apple Store, I decided that it would be best to call and make a reservation. A very nice lady named Unikqua took care of that for me. Two days later I arrived at the Apple store a full five minutes before my 1:30 p.m. appointment time. A very courteous young man named Nathan greeted me and escorted me to a back area in the store to meet with a technical specialist. Specialists Shane and Bradley, helped me out. They took one look at my iPhone and quickly realized my battery was fine (99%) and did not need replacing. So we updated my software and I was finished in 30 minutes. The guys were great. I complimented Sara, the manager, on how gracious and professional her team was during my visit the the Apple Store at the Keystone Mall in Indianapolis. All of the employees seem to bend over backwards trying to please customers with excellent service. Great job Team Apple!

Marissa Moschowsky

The staff here are simply amazing people and do all they can to help. There were many complications with my cell provider which caused both me and my husband to be in there for 5-6 hours, but the staff was patient and helpful through the whole process. Thank you.

Joey Drew

we had john and this one lady with red hair, i completely forgot her name, but she had a great smile and glasses. they treated us soooo kindly like we were old friends. thats how customer service should be. we didnt feel pressured and they didnt make our pits sweat our of fear. they also help me and my mother (who wasnt purchasing btw) with BOTH of our icloud issues. i fell in love with apple all over again. 10/10 would reccomend :)