Reviews of Best Buy (Computer Repair)

1584 IL-50, Bourbonnais, IL 60914 Located in: Northfield Square Mall

Average Rating:

DESCRIPTION

We've got all the feddbacks of real people who used the services of Best Buy (Computer Repair) in Illinois area.

Nowadays this firm receives a score of 4.1 out of 5 and this rating is based on 614 reviews.

You must have seen that it reaches an feddbacks average is quite good, and it's founded on a large number of opinions, so we can think that the evaluation is very reliable. If many people have bothered to leave their opinion when they are satisfied, it works.

As you know, we don't usually bother to give scores when they are correct and we usually do it only if we have had a problem or issue...

This Computer Repair is classified in the category of Electronics store.

Where is Best Buy?

REVIEWS OF Best Buy IN Illinois

G J Bisson Racing fabrication

No pushy salesman. Cashier very kind and Helful and greeted with a smile and great attitudes from staff. Way to go best buy all A's

John Dunn

A good shopping experience. The associate was helpful and knowledgeable about the item I purchased. The customer service associate was very professional and listened to my concerns. I will continue to shop there.

Michael Headlam

DJ, REGINNA and Kesha were Professional, welcoming, patient and knowledgeable. They made us feel special. A quick note, if at all possible collect at the store, Do Not use their contract drivers. If you are too far out of the way they WILL lie about their GPS not knowing your address.

Ralph E Hughes

Never have anything in wiring that we are looking for, this wasn't the first time we tried looking for something here that I know they used to carry. This is a simple fix, I just won't shop there anymore.

Erik Deahl

Amazing products and service.

diane kimmel

I get most of my appliances there and everything for the computer there

Trisha Egge

Very well trained staff and lots of them. Nice selection of products too. My first stop for computers and TVs.

hannah stotler

Tjey did not have what i needed in stock but the woman helping me went abd actually checked the back and had a manager even check for me. The customer service was great! Only reason I didnt put 5 stars is because they were out of what I needes

Marge Kovach

Great, but you need more help.

Jane Henderson

Friendly, but obviously trying to attach everything to maximize the sale..

Kevin Long

I ordered something online for pick up and they had it ready before the estimated time online very helpful and nice.

Amy Wilson

The associates we're extremely helpful and nice. They were very nice. I don't know anything about computers and laptops they were very helpful.

Mary Kukulski

Everyone is always so helpful and nice

Leah Nelson

Has great products and almost everything you need, but asking someone to help you is like trying to ask a stone to float.

Chris Weddle

There’s no substitute for seeing a product on display in person. Dimensions and specs can all be described online but words and pictures don’t give you the sense of how an electronic device feels to operate... how sturdy it is, if the buttons feel cheap etc... It’s easy to hate on the big box stores and all of their overhead but returning online purchases can be a huge pain. Spend that little bit of extra time (and sometimes cost) to try the product out before you buy it. I research my purchases online before I go to the store and more often than not I change my mind on which product to purchase after a hands-on, side-by-side comparison.

David B

Great Geek Squad service! I'm not a young high tech customer, it was nice to have service that was complete and thorough, without being over technical! I appreciate the attention to my laptop issue, thanks Best Buy.

Casey Girl

Great place always there to help you

Darth Bane

Knowledgeable staff in the TV Dept. Very helpful in picking the right TV for my needs.

Tea Time with Chandi

It was great I went for a tripod stand and let me tell you the guy who helped me was very knowledgeable sadly I got the item but was able to switch it out with no problem at all. I would like to see more of a selection when it came to photography equipment. It was clean and nice and the staff was very friendly.

Chris

Helpful. Nice size inventory.

Allicia Smith

Customer Service, outstanding and sales representatives were attentive and very knowledgeable about the product we purchased

Brandon Hepler

This store has lots of floorspace (although I'm beginning to suspect that all best buys have strict requirements for size and layout). This location connects to the Maine Mall so you can buy something and walk straight into the rest of the mall.

Cynthia Wey

Went in to buy a printer salesman approached me answered all my questions I was in and out of there in 30 minutes LOVED IT!!!

terry pernsteiner

It’s nice that one can touch and try gadgets at a brick and mortar store. I love Amazon but I’ll continue to buy from here on large purchases.

Kathy Roth

Best Buy in Brentwood - we had 3 sales clerks ask if we needed help. Friendly service and very helpful .

Just Me

Anchor Department store for the Main Mall. Specializing in Electronics, with the latest model Televisions, Computers, Printers, Laptops, Tablets, Smartphones. Also sells Appliances, Stereo systems, CDs, DVDs, Video games, electronics accessories. Offers weekly Sales, detailed in a printed brochure and online. Friendly, knowledgeable employees, including the Geek Squad - a customer service and repair department. You can order online and get mail delivery, or pick up in-store. Has a Customer Loyalty program. Spacious aisles. Wheelchair accessible. Ample free parking. Enter from outside or inside the Mall.

TacDude

Your sales people are just too scummy here, it's like watching a bunch of sharks circling a school of fish in your guy's computer section. Every one of them is literally fighting with the other trying to rush and make a sale, would be great if they were actually aiming to save people a buck and not make a sale. This antiquated business model that is bringing businesses like gamestop down, needs an update. When I am watching your sales reps tricking old people into getting a warranty on a kindle kids tablet that literally comes with a lifetime warranty for anything. Instead of just explaining that it comes with it already, but with your product replacement plan they can save the wait and come to the store vs mail it out. You make 1 sale but lose your reputation and trust in your customer, versus building the trust, maybe missing a warranty but getting a nice reputation built along with a return customer. It's ok to drive sales but you don't have to act like a watered down car salesmen to do it.

Dawn Murphy

We went here to purchase a tv. It was out of stock but they located another tv at another Best Buy not far away. They were very helpful and went out of their way to make sure we were able to purchase the tv we wanted.

Josh P

These people are good at what they do. They have worked with me on returns, cell phones, electronics. They are pretty much the only option in Billings. However I am pleased with their efforts

Alyssa Polen

Great customer service

Eric Campbell

Meh, it's ok. Don't expect too much out of the staff there.

J H

I had to give this Best Buy 3 stars because the people in the back computer section are most always helpful. Although a few in other parts are nowhere near as good. Often times see people walking around chatting with each other about the night before and even eating out of a bag of chips! Thus guy who was not helpful in the tv/sound system area was obvious to anything while walking around with a big bag of chips, hand in the bag, enjoying his chips. Often times you have to wait for a cashier to get there.

Tanja Kennedy

Always a helpful and kind staff

Greg Williams

A great and friendly electronic store to shop at.

Bill Gray

Good selection,plenty of staff

Catherine Stone

I like how helpful they were.

Roland Taylor

You can find anything you

alec pollock

Great knowledgeable employees with great service. Always come to this one if i have any questions about anything

Holly Hare

Went in today to purchase some security cameras for my home. Bill was so very helpful to my husband and I answering all the questions we had and even helped us choose the best cameras for what we are trying to accomplish.

Michael Mink

Salesman was very knowledgeable and friendly!

Dan Scott

Busy place. If you happen to have a well informed employee who demonstrates he or she REALLY likes to WORK there you will get attention to your needs If you do not find such person,walk away and try again or go to a local dealer. Many match or better their competion. Amazon is setting pricing standards for electronics.

Darrell Darrell

Rude sales people who dont know anything about electronics. Dont hire a geek, hire a professional.

Daniel White

Horrible. Bought 4 appliances from here. Would keep scheduling deliveries, confirming the day before, and then not showing up. Spoke with the store, the geek squad, the 888 number, even "the warehouse". Never have been delivered. When you call they just lie to you and blame it on each other. Ii wish I could give you zero stars.

Brian Ray

Very knowledgeable staff, if you have any questions about elections or technology in general they are great. Also, their Geek Squad is always helpful for people like me with phone questions

Skyking

Always helpful and friendly!

Dwayne H

My favorite store to shop in and look for the latest technology. Everyone is always eager to help.

Michael Pansegrau

Great bunch of guys that installed my alarm system on my car. Thank you!

somchay1851 .

As a consumer who knows what I need to get each time I go there, it's great. The associates are always so helpful that I try to avoid them. Lol. Great service, keep it up.

NeckroWolf

The store has a lot to offer. The employees are another matter. They proceeded to come up to us and ask us if we need anything staring at me and my family . Following us around almost like they were watching us. Felt very uncomfortable

Sean Bailey

Staff we're very helpful and polite. A little pushy but very knowledgeable.

Stan Mounce

Lived in three states and Best Buy has always served my needs

Pinkxo Barbie

I used to hate this Best Buy due to 3 horrible expirenced I had a fee years ago. There's a lot of new staff that seem very knowledgeable on different products and are very helpful. Dustin from the Sprint counter was a big help on getting me a great deal on trading in my phone to get the galaxy s9. He was very patient and entertaining while we waited for every thing to transfer. I've bought numerous items here and also have returned a few items with out any problems. I've been very pleased with this best buy lately!

Robert Mitchell Jr

Best service and items anywhere. People there could not be better.

Todd Revis

Service from the phone people was subpar

Derick Davis

I’m not sure why this place was built. It’s about half the size of a normal Best Buy, with limited inventory. The staff was friendly, but I didn’t find what I was looking for and had to go to Waldorf to find it. This place is best suited as a ‘order online and pick up in store’ rather than a browse and shop for something that catches your eye. Unless you go here for Geek Squad or look at open box items, I wouldn’t waste your time.

Steve Jones

I loved it because I was the best looking person around and I Saw My Reflection that's all

Pundaree Pisutvong

The employees was really helpful Their stuff was well organized

Eddie Lopez

Best buy has gotten better alot of good deals and competitive prices.

Robert Baker

Good selection of electronic merchandise. GREAT STAFF!

Altonio Roberts

I took me and my wife's car up there for a new speakers and new audio deck for my Christmas and they could not get it right with installation on both vehicles for the audio deck the both sound very desorted you couldn't turn it up without sounding like your speakers where blown and it sounded very bad it did it so much I was able to show them multiple times Everytime I went back to complain about it my trunk was working before I took it up there now it doesn't work they don't want to take blame just like my driver side window it work before I left I watch him roll it up and down but when I get it back it doesn't work properly I was told to prove they broke those items I fell like if you where a good business you would fix it without me paying for something that you guys broke wife just take the blame and fix it that's how you lose customers I learned that won't go back again I'll go to a real audio shop my gave them 2 weeks to get it right with the audio deck never did she was very upset and eventually took the system back I tried to at least give them more of a chance (like 4 weeks) hoping they would find there mistake with my trunk and window still couldn't get it to work or even at least take blame and try to fix it but I was wrong my trunk still is unable to open and I struggle rolling my window up now after the geek squad guy wouldn't admit to his mistakes so I will never try or refer any to best buys geeks squad they will leave you very upset and you car not the same way you took it up there I would let my elementary kids install it before I take it back to best buys at least the kids will take blame for there mess up

Andy Winslow

Excellent store, all the cool tech you would expect. They make it easy to buy and easy to return. Friendly and helpful staff.

Chaplain Jack Hout

Great service exchanged an item no hassel

Zoma 21

Great place and well educated staff

stephanie minks

Could use better more helpful staff

Bruce Syhre

Replaced my gray screen laptop. They saved my files. Great service!

Seth Allen

Very nice and up to date. I came from out of town and was just taking a look around. The store seemed to have a very new design, plenty of staff around to help you. I was asked several times if I needed anything which is always nice, compared to never finding anyone to help

Martin Dad

The best big kid toy store!

Jason

Always disappointed in their service and bad attitude.

Marie Anderson

When I walked in the store was just opening. All the sales representative "nod" at me, but there was only one person asked if I needed help finding anything. I bought a printer and the guy even ask to take it to my car. I would have given five stars if all the employees was as courteous as he was.

Belinda Montgomery

Sold me the wrong item

Gregory Giesen

Salesman makes appointment but fails to show up and never responds by text, email, or telephone. Spent over $12,000 in labor and new equipment and can’t get equipment working properly.

Jerry Smart

I went in to purchase a fire stick. After talking to the store associate, I bought a TV antenna. The sales associate was very knowledgeable and helpful. I wish I knew his name so he could be recognized. Truly a pleasant experience.

supaordie

Absolutely love this place, it's my man cave away from my man cave!

Sharon Corbin

Where are the cashiers? We don't usually shop at Best Buy, and I've never been to this particular store before. When we go to pay, the register was difficult to find and the clerk was roaming about.

Larry Housman

Got everything I didn't know I needed. Lol

Morgan Ehlenfeldt

The staff is so friendly and helpful! I finally bought a super nice Chromebook after years of owning a very basic one. Love love love my new computer!!

Kevin Reha

Easy in and out.

Shannon McCool

Review of "Phone Crew" I was experiencing issues with my Google Phone - long story short my phone was not receiving calls, I could not call, text or have access to internet. With my husband traveling for work, I was in panic mode of not having a way to contact anyone if anything happened. Not knowing what to do, I stopped into this Best Buy after work and they were so helpful and connected me to resources and let me use their phone to get mine back up and working. After awhile and with their help, my google fi account was reactivated and back to normal. I am so appreciative of their help and patience with me and the situation!!(So ready to be done with Google - nothing but trouble!) Thank you!

Ivory Phillips

Good selection but no Vizio

Corey Goodyk

They had what I needed and the staff seemed fairly knowledgeable about the products. Although, they weren't overly friendly and they seemed pretty conceited. Wasn't impressed.

Dawn Cotton

Everyone that I spoke to was very helpful, knowledgeable and most of all, very pleasant to talk with.

Eduardo MV

I always love coming here just to browse or get information of certain items. There's always someone there to help you.

Robert Whitney

Looking for a specific item and thanks to a wonderful store employee, we found it. I don't think I would have myself.

rzsinger1 .

Great place great gear!

Felecia Robinson

The team in store today was efficient in helping me with shopping for my new phone case! I'm very pleased with the quality of service I received! Thank you Best Buy team!

R. Goering

Knowledgeable staff helped us make the right selection.

John Johnson

Lots of variety of electric gear. The are usually a bit higher priced than other places but have a great return policy. I would recommend this place.

Raven Claw

The store in South County is severely understaffed. There is only one person who does auto installation. Not only can you not make an appointment when they are not there and nobody will even answer the phone e. They could at least have voice mail or a prerecorded message telling you that no one is working there and stop trying. It is ridiculous that you need to wait six weeks for them to install a radio that you purchased there. This is not a small corner store. This is Best Buy. They are the size of a major department store. I started going to Best Buy some 1990. They sure have gone down hill. The store in Brentwood however is well organized. The people there are very competent and helpful

Philip

The ladies that work at the cell phone desk are very knowledgeable

Rhonda Battani

Large store with the largest inventory in our area. Their customer service is excellent and if you shop here regularly make sure you sign up for their reward program it pays you back!

Kristin S.

Very helpful staff! Lots of people around if you need assistance, which is a huge change from a few years ago. If you want to try things out and ask questions before buying, definitely stop in.

Willie Enfield

Back in the day, the Best Buy staff was VERY helpful. Almost too helpful. Now, once you walk thru the doors, it's a completely different story. Sometimes it's next to impossible to find employees to get assistance. The funny thing..when you go searching for said employees..more times than not, you'll find them all huddled up, each with their phones in their hands. And when you actually do get their attention, it's almost like you're interrupting them.. SAD Bring back customer service!

Cody Swyers

Extremely friendly and knowledgeable staff!!! Eythan the camera expert helped me score a great camera at an amazing deal, and answered any questions I had. He didn't push anything on me at all, and helped me make my decision based on my needs and financial limits.

J Varner

John at Oakdale advised us on appliance purchases. Painless. Good value. Great demos. Great experience.

Peggy Zeimer

Staff was very helpful in helping me find a backpack that can hold 2 laptops. Thanks

Leroy Grafing

The food order was wrong and our waitress seemed to disappear. Had to flag down another waitress to be assistance. Good was also not very good. Been there ma y times before but based on this trip it will be a long time before we return, if ever.

Rita McCord

Very helpful staff, great store

Shauntoka Moore

The associate Hannah was very friendly and informative

Kory H

Best Buy has come a long way in the last couple of years. They used to be overpriced but these days I find myself there more and more saving money from their competitors.

Derek Tenney

They have everything you want/need but if you have questions good luck finding someone to help. It's a tough balance between not being too pushy and having people around to answer questions.

ARock Hustla

Good and fast service. Employees are courteous

Michael Waldron

They were eager to help but sold me the wrong item. They need a lot more training..

Jason A

Bought new TV. Great experience. Chuck the associate was very helpful

Tamara Pifer

Had to return something.had a warranty on it so it went smooth.only problem was I had to buy another warranty.seems like if you have a 2year warranty then it should replace it for2 years.

Stephen Hartman

Best Buy is a wonderland of electronic choices, luckily with some guidance from friendly staff. They help you pick out correct routers, speakers, TVs and appliances, etc., to meet your needs. It is a good idea to purchase them here, as prices are fair, and who knows what you will get from on line orders. Return policy is 2 weeks, so set it up as soon as you get home to try out.

Jacob Clos

It's best buy. You know what's there. Good service there today. I cannot vouch for other days.

Ryan Wexler

The store was extremely clean, organized, and we'll laid out. Every employee asked if we needed help, and there was always someone to ask a question to when we had one.

Mary J

What we were looking for was out of stock. Ended up getting a gift card. The associated were friendly and attentive.

Michaiah Reynolds

Nice place but we were looking around for something for a good 15 minutes and could not find anyone to help us everyone was busy with someone else.

Mason O'Keefe

Went for black Friday on opening night and were in and out in 45 minutes. We are very happy with the TV we purchased as well as the sound bar our salesman suggested.

Skabetti Hurp

Very helpful workers, everyone had their own experience. I got a lot of help from Andrew (team leader) and Mason H (Autotech). (Oakdale MN)

Shilo Carter

I love bestbuy

Energetic Codfish

Note: this evaluation is for some B.B. employees, not for the entire store. It was the worst Best Buy purchasing experience I’ve ever had. I was trying to do a price match in the checkout, but a lady in her middle age refused me immediately without any feeling by saying “it’s against the policy. If I do that, I’ll be fired. We don’t do your price match. You can go to XXX store.” (Sounds like I’m not very welcomed to be their customer if I don’t take their price.) Well, as a frequent Best Buy buyer (elite plus member), I think most BB employees are very friendly. If they encounter any problem they could not handle, they would ask their manager first or suggest me to connect with online customer services, and would never express something rude like that. It is the good interaction and face to face friendly conversation that make me keep purchasing in a physical store instead of Amazon, eBay or even Best Buy online. However, if you receive some “I don’t care” feeling words from a B.B. employee, what’s the meaning of visiting this store?

Scott Gettman

It's Best Buy on black Friday, no one really enjoys it so they?

Daniel Lien

Was having a tough time installing car stereo I bought from them and came back in to ask some questions and potentially schedule time for them to install it if needed. Staff after their normal hours were willing to take a 2 minute look at my cars set-up to help give me the few pointers needed to complete the job myself free of charge. It was a very busy time for them and they went out of their way to help me out. I have always had good experiences here

Walter Davis

They diagnosed the problem immediately

Ashley Smith

I went into Best Buy the other day with no idea what computer to buy. I asked an employee to describe the different laptops to me and he spent over an hour with me detailing all of my options. It was so helpful and I left feeling like I made an informed decision.

Lee Collins

Nope nothing else from this place, EVER.

Y R

Awesome!!! Alex from electronics did a fantastic job I don't think I ever received such an amazing service in a long time he was a great helping us pick the right computer for my son he did an amazing job. I was very pleased with all the information and patience he had. You need help ask for Alex!!

dustin baudler

Very knowledgeable staff. They pointed me to what I asked for and answered all my questions.

MyLynee McK

Best place to get electronics & Geek Squad can fix anything...no need for contracts on Smartphones..they have everything you need!!!

Joel Dick

Got a good deal, unfortunately they weren't super knowledgeable about unlocked phones on sprints network and I wasn't able to get the phone I bought activated there.

Liz Owens

Long wait because they are very busy. The store associates we're very nice and knowledgeable.

David Davis

Picked up a gaming mouse. Good selection.

Brandon Stevens

This is one of the Best Buy's around. Great selection of products in house.

Dillon Sutherlin

Great customer service. Always help me find exactly what I am looking for.

michael terrelle

Staff , honest and helpful. I accidentally dropped cash to the floor, a cashier saw it and recovered it and returned it to me.

Jodi Orcutt

Chuk was very friendly and helpful! I recommend Best Buy to family and friends.

Berry Conway

While it's not always the case, I had really good service today. Got help with a new phone and in another department an employee helped me find the item I was shopping for, at another retailer, so I could take advantage of Best Buy s price matching. Pretty cool. And it's a local company.

Carter Meister

Amazing customer service and reliable return and product troubleshooting team. Would definetley reccomend. Some products may cost a little extra but you get what you pay for.

danielle miller

love LOCATION closer to me resident

May Ohnmar

I will never ordered anything from this store. The order did not arrive on expected date. They said it will be here on 8th and promise that they will call. No one call. My order is still not here.

Brandon Dicus

Always have what I need, but at times there are more employees than shoppers. I appreciate them offering to help, show me..., Etc, but please just let me shop in peace once the first 5 employees ask if they can help. I know there is a fine line between customer service and not serving the customer, so this one is difficult, but as a shopper it drives me crazy. This is a matter of personal opinion, but otherwise love Best buy.

roshonda cooper

Employee to customer ratio to high normally it's a good thing to have employees nearby to help but I could barely look around without someone approaching me. Good customer service but ehh felt little uncomfortable being asked if I needed help every few seconds.

Rita Bailey

Reilly was a great help finding the laptop that had what I needed. Never thought I would buy a computer in Montana!

Laney Welch

Love this store so much

drew bass

The new layout of this store is still somewhat confusing to me. I'm a creature of habit I guess. Once you find what you are looking for everything is great. I like that the associates on the floor only ask you once if you need help then they wait for you to ask. The use of communication radios has made shopping here much more pleasant. The stereo amp I was looking for was easy to find, the price was the best i could find, and buying it took less than 5 minutes. Exactly what I'm looking for in a shopping trip.

Jim Tyler

Amazing sales people who educated me instead of selling me a product

travis kiesel

Awesome deals on electronics. But went in to get a new TV and once we found what we wanted we never had a Service Member ask if we needed help. Stood around for 30 minutes and no one ever came up to us. Went to another location of Bast Buy and got what we wanted in just a few minutes.

Jay Hansen

Didn't carry what I wanted in stock. They had to order it. Guess the internet is killing the brick and mortar stores

Ashton Olinger

We stayed after close and they didn't say nuttin. Tony is a G

Carl Downing

Could be better on customer service and registers But I guess it is what it is

Peter Lavris

Great store. Friendly service once you get their attention. Decent prrices. I will say that some of their employees are walking around in la la land. Some do not want to help. But, that is to be expected. I do recommend this store if you already know what you want to buy. If you have questions good luck and you might be better off buying from elsewhere.

Velia Val Collins

My son got a laptop there, and it still works

Harrison Rice,Jr

Great store for all your favorite electronics and a geek squad in store. Bought a roku box. I like it

Earl J Gardinier

I just left the Best Buy store today. I needed to exchange my Bluetooth Bose and get a new one. Unknown to me that when I bought there geek squad extended warranty, it was a one-time use. It was not explained to me that way, I was explained that it didn't matter how many times I returned it in the two-year period, I would be taken care of by buying their geek squad extended warranty. Chrissy one of the managers in the Casper Wyoming store was the second manager I talked to. Chrissy was very rude and aggressive as well as hostile. She shoved the box and receipt back at me across the counter several times because she couldn't hold her aggression back when I asked for them to give me a new warranty with the new product because I was misinformed. The box with the product almost fell on the floor until she caught it, but the receipt did fall to the floor. I had to pick it up. She said very loud and rudely that I could call 1-888-Best Buy. So I did, thinking I could get some help from them. All corporate did was take my complaint. They wouldn't let me talk to a supervisor. And of course I didn't get to speak to anyone in the United States. They wouldn't help call the store and have them exchange it either. They said it is up to the store manager's discretion. I believe their a corporation and not a franchise. So it sounds like they are okay with their managers treating their customers in a poor, rude aggressive manner. Another manager in the Billings Wyoming store, "Rashad" , has an issue with being rude and aggressive too. We will definitely not be buying anything from Best Buy anymore. As I have already been informing anybody I come in contact with; such as friends, family, strangers, etc... letting them know about this situation and how I was treated. To not shop at Best Buy, because of how you will be treated when you want to return something or exchange something that is under warranty.

Cindy Walker

I took my computer in because I got a stupid pop up message that said I had spy ware and the computer locked up on me. The guy at Geek Squad fixed it while I was sitting with him and he explained to me what was going on and how to fix if it happened again. The guys that I have met at this Geek Squad are amazing!!!

Mc Feally

It's best buy. Had it not been for a gift card I wodnt have been in there. They will definitely go the way of circuit city in the next 10 years.

Perry Bruce

I've spent way too much money in this store and they don't care!!

Stephanie Fink

Was in last night to find a program to rip my dvds on to a Hard drive was told program that I grabbed would work for that not even close doesn't rip DVD's at all.

Dave Probst

Very helpful knowledgeable staff found what I was looking for just a few minutes

Pamela Martinez

I was asked several times if I needed assistance. I didn't but then ended up being help and they were able to answer all of my questions. Checkout was even better because she price matched everything for me and I ended up saving $10!! I'll definitely be back.

Tim Alford

Aside from having walmart syndrome with no cashiers its beyond easy to find what you're looking for. Always somebody trying to help and being able to buy online and pickup the same day is awesome

MELIA HICKS

The staff is always friendly and ready to help you.

April Thompson

We were approached timely but not hovered over. Store clean and maintained well. Found what we needed quickly.

Tony Whipkey

If you don't own an iPhone good luck finding a phone case here.

Lorez Williams

Good service not packed at all. They were very friendly. I had a return/exchange, so I mostly dealt with customer service.

Gao Xiong

Such horrible customer service with Geek Squad! Do not go there if you’re in need of service! There should be a policy in place against treating customers so rudely.

Mariel Vera Ortega

Very attentive representatives

Bobby White

Best Buy is a great great place for all your entertainment needs TVs DVD players big screen TVs computers laptops cell phones video games and much much more great customer service always willing to help love them

Tina Jackson

Absolutely horrid service. Will NOT honor a lifetime warranty on a screen protector. Nothing but excuses, wants me to purchase ANOTHER one. Scam company for sure

Michael Chandler

Customer service was awesome,the guy who helped us was very knowledgeable and the stereo install guy's gave excellent tips

Bob Chan

Poor customer service,appointments rarely go according to the schedule and there is no apparent quality control in the installation department.The geek squad gives some customers preferential treatment and are totally indifferent towards others.Save yourself the aggravation by not going there!A simple installation and replacement will take weeks if not months requiring several visits.

Jeremy Ward

Excellent customer service. Very helpful and knowledgeable employees

Brian Johnson

Great looking store. Customer service needs to be a little more attentive. I saw 4 employees huddled together laughing with one another while me and two other people were waiting for help. All in all the experience was ok.

Brad Jacox

BUYER BEWARE. If you're planning on getting any work done on your car, I would strongly consider other options. I had to wait 2 months to get my vehicle in to install a remote start. The technician is completely unqualified. I had a basic universal remote start which was verified to be compatible with my vehicle unsuccessfully installed after 4 hours (job calls for 2-2.5 hours). The technician was rude and clearly had no idea what he was doing. After picking up the vehicle, multiple indicator lights appeared on the dash and the power locks quit working. The technician admitted he left wires in the engine computer which caused malfunctions. I had to then take my vehicle to the dealer to get it repaired which Best Buy is reimbursing me for, but it was not worth the hassle. They recommended 2 competitors in the area (StereoWest and Inphase). Clearly they have no idea what they are doing when a business recommends you go to someone else because they are not qualified enough to figure it out. I have worked with Inphase in the past and had a great experience, I should have just gone there to begin with. Finally, when I called to speak with the manager who was much more professional than the technician, the manager informed me they had problems with 2 other vehicles THE SAME DAY! Unbelievable. I hope Best Buy comments on my review to so we can learn what they've done to prevent this from happening to any customer in the future.

Jim Johnsen

Friendly greeting and that was it. Tons of arrogant blue shirts wondering around. My daughter (9) was playing around on a tablet and one of the Smurfs had the nerve to tell her to stop and proceeded to tell her that they weren't toys. I don't think he realized it or failed to notice that I was fully aware standing just a few feet away. I asked him do you find video games in a toy store? Well. Yeah he replied. I asked well what the hell do think she was doing on that tablet? Playing a video game. I was there to buy a new tablet for the family use. Took my business elsewhere.

Andrew Beaune

It's best buy. All things electronic

Christina Ambriz

After purchasing several hundred dollars here we were on our way out. My husband and I returned the cart but couldn't help but notice the security at the door looking my husband up and down as we put the cart away and then again as we had to walk past to leave. I know it's their job but definitely felt like he was breathing down our necks as if we were suspected of stealing something. I didn't appreciate feeling as though we had done something wrong.

Yeebis

Wow I love Best Buy! I came in with 13 dollars and a dream, and left with all the tech I could've asked for, all for free! All because of my homie on the inside. I got all the records I could ask for, and a player to go with it. I now stand on all sides of the console debate, as I have a ps4, xbox, and PC. Anything I didn't need I was able to turn a profit on. Thanks Best Buy!

Gabriel Boyd

Love this place. Everyone is friendly, knowledgeable, and helpful. A weekly stop for a lover of tech such as I.

Jonathon Combs

Employee showed me that they had certain items in stock. He then acted like they're not in stock even though he showed me they are. It was clearly a case of an employee wanting these for himself and refusing to sell to a customer. Happens all the time with marvel legends. They buy them for themselves to sell for double retail value. They were lazy and had very clearly lied. I will not be returning and would recommend going elsewhere if you're looking for an employee to help you. You ate not important to them. They do not care.

Casey Snell

Pretty good deals on TV's

James Johnson

Friendly Helpfull staff

Dustin Hopper

It's nice to go into a store and buy things sometimes.

Benjamin Jostes

The employee was extremely knowledgeable and not pushy in the slighted. We were picking up a blue tooth speaker that we needed for a get together and we told him a price range. Not only did he get us what we needed he was able to get us a better quality speaker from a more known brand for less because of a sale we didn't even know was happening, even after researching online. It goes to prove sometimes the internet is counter productive.

Winter IsPretty

Best Buy is a very quiet and relaxing area which makes it easy to shop, there is carpet, (which I don't see much in stores) and the employees are welcome to help a customer who can't find what the need.

Dustin Whitmore

Quick in and quick out. Plenty of items to catch your eye, decent prices and help everywhere you look.

Michael Sims

Horrible return policy! We bought a tv and it sat it the box a few weeks before I installed it. I did not work out of the box and since I was past their 14 day return policy they wouldnt do anything about it. I will not be back!

Jeffery Spires

Great place.

Jacob Berg

I can always find what im lookong for here! The employees are also very helpful.

Jake House

Had a great black friday experience. Everything was clearly marked and organized. The checkout lines moved fast and effectively, not to meant they had everything I wanted in stock!

Paul Brungardt

Had what I needed at a good price

Brian Loney

Great Staff, and Very Helpful.

Jo Rivera

Top notch customer service!

JAL Hellcat

Great place so many people to help you...

Nick Lewis

The cashier who checked me was super friendly. He made you feel welcomed to Best Buy and really helped with the whole buying experience.

Bernice Kilgo

Best have reasonable sales.

Crystalann CB

Usually I can find things cheaper elsewhere, and have friendlier help/customer service. Movie prices are usually fair unless it's a brand new release though, so depends on what you're looking for. Just don't plan on much help from employees because all the ones we interacted with (4) seemed like they didn't really care and just gave "eh" answers. But if you're knowing what you're doing good the most part, its a fair place to go.

patrick casey

Awesome but a little pricey

Dylan Harmon

Most helpful tech guys in town

Pamala palmer

Great electronic store. If you need an electronic looked at or repaired, make an appointment before going. They get busy fast.

jannelle griffin

Madison, MS Best Buy - Appointment was scheduled for Geek Squad to come to my home. NO SHOW. Also I called the store to complain and was told that they were busy and someone would call me back. STILL NO CALL BACK.

Cynthia Gordon

There were friendly and helpful even took my package to my to car he was off the clock l was impressed

Timothy Hudson

Poor customer service. Managers are consistently unprofessional. I swear everytime I go there it will be my last. Staff is under trained in compared to other Best Buys. I have never been to a BB that has poor service like this one. Definitely Management!

Jeffrey P

Exactly what you'd expect from this chain in terms of offerings, layout, and discounts. The location is central, in between Brentwood and Hanley, but the traffic can get quite hectic especially during peak times or on good weather days. Many don't realize there is actually a free parking garage underneath the Best Buy (there is a paid lot on the same, but opposite side of the street).

Patrick Hein

It's a best buy. If you're looking for appliances or electronics, they're where you go. Max, the sales associate in appliances, took great care of me and I walked out of the store with exactly what I wanted.

Alex Valencia

Most of the staff lack any common sense. Especially the customer service for returns. They have severe listening and communication issues. Most places place their smartest people here. Not at Best Buy.

R am

Nice place with friendly staff.. the store customer care manager is too good & friendly.. sorry forgot his name..

Expendonia Stryker

I came in today to buy a game for pc. I asked for assistance and was told that the game didn't exist. Drove a block to Wal-Mart and bought it. Thanks for the great customer service!!

Tara Linnan

This place is TINY... they don't have all products that other best buys would have, but they can order most things that you can get shipped to store for free.

Richard V

Many of the employees are very knowledgeable and helpful with finding your selection of electronics.

Cassandra Reyna

Should have a waiting area for people who are having items installed.

Molly Rpelofs

Any one of your Best Buy's are great to shop at. I get help as soon as I walk in the door Today I needed help with SD cards. The sale clerk found what I needed and he rang up my sales . He was kind friendly . I have never had a problem with any of your staff at any one of your location's. I like shopping at Best Buy's. There prices are reasonable. And help is not far from where your stand. I bought many things from Best Buy's stores. Never a problem and iam always happy with my purchase choice. Thank you.

Dax Crowley

My favorite place to play with new phones

isac john

Love all their electronic products. Good deals and u get the latest and best. Just gotta watch out for good price drops and offers for the beat value.

Ben A

I got good deals there

Wenlan Sima

Melissa F Pierce

Didn't find what I was looking for. It seems that the stores have more online than in actually in the store.

Trump One

It was pretty cool I found what I wanted and the cashier was very friendly

Karri Fisher - Animal Informist

Good employees willing to help. Very educated.

Brandon Dith-Berry

Not the best products, but not the worst. Could have a better selection. When you research reviews for the best tech at good prices you won't find those items here. There's better options on Amazonor on Walmart's website, but being able to find a decent product without shipping is convenient.

Blake Gollehon

went in to look at sound bars and actually fell through a portal on the way there. I now live in a world where sound bars were never invented

Tracy Webb

Price matching, quality products, great deals, and they still stock items on the shelves! An employee always appears to see if I need help. If they don't have something, they'll order it in. I love that you're greeted entering and exiting the store. Most big stores have lost all of these qualities now, but not Best Buy, and I truly appreciate that and will continue to be a repeat customer.

Scott Farmer

Best Buy failed global expansion and now corporate policies will turn them into the next Blockbuster. Won’t live to see the next generation of consumer. If you open something and it doesn’t work they won’t take it back!

prashant pandya

Good for purchase electronic goods ,but must check and compare rate

Mike Richardson

Was disappointed because the items listed online as available weren't. Some items on the shelves were also unavailable and needed to be ordered. The young man who helped me was very knowledgeable but unfortunately I had to make my purchase elsewhere.

Roberta DeCock

Work at this location for Samsung as a lead. It's awesome, care very much about their customer's satisfaction:)

Randy Anderson

Great service over priced goods

Hueyzilla 092100

The best known electronic store in America.

Sean Murphy

As always the service I receive from my local Best Buy store was stellar. I prefer to go in store versus shopping online to keep my money in my neighborhood. Even though Best Buy is a national organization, the people who work there are not. I usually shop Best Buy for all my electronic needs and normally am served by a young man named Isaiah. Unfortunately, for me, Isaiah has moved on from his role with Lexington Park Best Buy. Today I had the pleasure of being served by Chris. He was very knowledgeable and patient, which is a quality I need from my sales associates when making a purchase. Chris explained the difference between the two items I came in store to choose from. Chris aided me in my selection and even helped me to find the best available price in keeping with Best Buy's price match guarantee. Overall I am sad to see Isaiah leave but I am happy to have met Chris and look forward to working with him in the future on any purchase I need from Best Buy. The store manager Joe Kingsman is a very kind fair man, who will take the shirt off his back if a customer needed. This is why I shop at Best Buy in Lexington Park MD exclusively for all my electronic, appliance, media needs. Keep up the great work Joe. I think all stores should take your method of customer service as the Gold Standard.

Mukul Tripathi

I like how friendly the staff is. The geek squad is the best. Price matching policy is good. All in all I like technology.

Michall Chandler

Drove over to this one cause the one on university didn't have the phone in stock. Service was ok once we got to tall to someone. They are understaffed or too many standing around other departments chit chatting amongst themselves. Was not impressed with having to stand and wait for 20 minutes or better.

Chuckles Nuts

Best buy is the place to go for UHD BluRay Movies.

Clayton Handy

I would say about as good as the one off 21st street. I like this one just a little better since it carries more. Its just a bigger store.

Dave Burgess

Had what I in needed and didn't ignore my for an hour this time.

Bram Lugh

Shad (associate name) put up with more bs from Boost Mobile than a normal associate. He got my child's phone changed over to a new carrier despite Boosts best efforts.

Dave Parrish

I pre-order an item in November. The day it's supposed to be released, I get an email saying it's delayed (because they oversold it, like they do with everything), and saying I can go to the website and cancel. I go to the website, and the cancel button is grayed-out and I'm told to call. I call, and after twenty minutes I'm told they can't cancel it. I've already bought it at a real retailer who doesn't oversell every item, and so now I have to wait until the thing gets delivered, then return it and wait for my refund. Best Buy is con artists with no clue how to run a business. I wonder why people are flocking to Amazon. Can't wait for you idiots to be out of business.

Cheryl Ward

Went to get a split keyboard. Office depot didn't have any in stock when the web site said it did. But the same keyboard was 15.00 cheaper at Best buy. Thanks guys.

Rick Dykes

Awesome staff. Took the time to put sim card in my phone even though they were closing. And fantastic price! I will buy my laptop there.

Sean Hunter

Large, clean, with fairly helpful staff, if a little disorganized.

Arnie Maestas

Very pleasantly surprised to receive such great service. Peter was polite, knowledgeable, and patient as my family asked him many questions. He was never pushy and gave us great confidence in our decision for our son's laptop for high school. We went with the Microsoft Surface Pro!

Clay Porter

Good place. If you have patience, good sales will come around. Employees are very nice. Some lack the knowledge of their products.

Mike Cabrera

It's a best buy nothing special, if they can't sell you cell phone they dont really care about you

John Epting

Good for retail therapy!

Michael Storey

As usual not enough help in the department's.. Went there to buy TV got absolutely no help in a 15 to 20 minute. And had to find it myself

T L

Location refused price match to exact same model on amazon despite officially sold and shipped from Amazon. I had to call Best Buy customer service and price match over the phone and schedule "pick up in store" to get my order. Best Buy support said "the store should have price matched this item." Best Buy support took my order over the phone and scheduled "in-store pickup". I was already in the store, so I tried to pick up my order immediately. The store told me that they would have to cancel my phone order. I told them NOT TO cancel the order for a couple of reasons. However, against my consent, the store cancelled the order anyways. Then AGAIN they gave me the run around about how they can't price match the item, even though it was just price matched on the phone. Manager was called due to "frustrated customer" which at this point I had every right to be. Manager said that they couldn't price match this product and that it could be a Best Buy exclusive. I already knew that Netgear doesn't make Best Buy exclusive routers, let alone AX12 specific Best Buy exclusive routers, so he was trying to justify their decision with complete nonsense. I'm also not sure why they couldn't just match the model number using you know, THE INTERNET (like phone support did). I argued some more, explained I already had a price match that the store cancelled, and finally got my price match. What should have taken 10 minutes, ended up taking 1.5 hours. I don't leave reviews often and I've done my fair share of purchasing at Best Buy, but this experience was abnormally bad, made me late to work, and was a complete waste of time.

JOANNA GAINES-ISH

This review isn't so much for the store as it is for an employee. Eric in the install bay is an absolute ROCKSTAR. His willingness to take his time and explain everything to me in a language that a middle aged non-tech savvy woman can understand was more than appreciated. From start to finish nothing but professional. Just need a way to get him to follow me around the store when holiday shopping to answer all of my questions and explain products to me!

Jean Strandberg

Happy to see they had someone stopping people from just walking up to a register instead of not standing in the line.

Michael Wood

Their selection has clearly dwindled due to the monster Amazon taking most of their business. The salesperson was knowledgeable on the TV I was looking to purchase but went snake oil salesmen trying to get me to waste money on their overpriced HDMI cables even after I told him I knew they are a rip-off.

Mahdi Said

I was a frequent buyer. My last purchase was a laptop envy HP with almost $1000 because it's I7, very powerful, fast and battery last longer. Wrong! After a month I had a problem with noising. Second month, my computer was slow. Third month, my battery emptying faster and my charger doesn't charge. I went to Best Buy to change or to trade to another one but they refused me. I really work on this computer and I am a student also and will have exams this week. Therefore, I went back and I asked them to repair it and they told me to contact HP because it gonna take them 3 to 4 weeks to repair it and they won't gonna give me another one until they fix it. I have an appointment tomorrow to repair this junk and honestly, this is the worst customer care experience ever.

Deb Vanderlind Jackson

Helpful, personal, knowledgeable.

Bryan Stanley

Good customer service but the credit card department has allowed my info to be compromised if you value your personal info don't deal with this extremely ignorant group of non speaking and understanding people compramizing your info don't do it they have ruined me

Michael Powers

I was completely blown away by my experience with the Oculus!!!!! One word, STUPENDOUS!

Jacob Baird

There was an employee here who went above and beyond. I wish I would have gotten his name. A great place to get electronics.

Vega Baker

Went there to see if I could get a wireless charger (which sadly, I couldn't) and they were all super helpful with giving me tips on getting a new phone and how I can get good deals, showing me what they offered in store but not being pushy, just offering it so I knew how to get the best deal. It was so nice and so much more hassle free than going to any phone store, and even though I didn't get anything today I will definitely be coming back as soon as I can!

Lydia Thomas

It was good customer service

Nancy Barber

They the workers are so helpful and polite. If you had a bad experience in there I would guess you went in with it. Everyone was so helpful

Amber Scontras

Went to buy a new phone but was debating between the Samsung Galaxy 9 vrs the new Pixel 3. There was a Young Man who came to help but it was another who really sold me the on the Pixel. Once I bought the phone I quickly found out this kid was new and it took 3 hours to get the new phone set up with occasional then eventual full help from one of the experienced "phone guy" vrs. a trainee!. My uncle who had a flight to London to catch had to say his goodbyes to to us there. And the kid had told me they had the same power cords as other Android's. That's not true and the phone doesn't come with earbuds either! And most of my old phones data never did transfer!

Ryan Rogers

Some of the employees are not that helpful. I've ran into a few that I feel are down right rude (mobile Dept). But also some that are great. (reason for 3 stars 50,/50)

Dj Valerio

I usually come here to buy lenses for my Sony camera. The girl that works in the Sony area, is pretty knowledgeable .

Andrew Barnes

In addition to the fact that everything is always overpriced at Best Buy, there's the historical horror stories about their Geek Squads stealing personal photos and horrible treatment of their employees. In my personal experience at this location, I couldn't find an HDMI cable for anything close to a competitive price, and their video game section is hidden in a back corner and is completely disorganized and unappealing. I never go to Best Buy unless I have no other choice.

Brad DanTanna

I asked for help moving a TV and they gave me the guy in the wheelchair

Drew B

Good selection of electronics.

Maame Quayeba

I love this store. Everyone is super friendly and helpful.

Todd Thoman

Tevon was very helpful suggesting sound quality and price differences for different brands

Alisa Ashby

I like Best Buy but they no longer sell CD. They have reasonable prices for TVs.

penny schneckloth

We went to feista rancheros for lunch snd it was great as always . I love there salsa its good enough to drink.

Everie Sproaps

Fast sevice, in and out forget the long wait!

LORI KIEL

Travis the assistant manager and Megan were very helpful

Eleanore Violet Nebulous

it's a store, being just down the street from all other stores that sell the same thing but higher quality and comparable prices is doing nothing for it

Tom Dorking

Went in to find something real quick and all the sales people were standing around with their hands in their pockets,never did find what I was looking for and walked right back out and bought what I was looking for elsewhere .

Monet Woodruff

Knowledgeable staff with great customer service

Susan McClenning

Best customer service ever!

Sharon R.

Stood in line 20 minutes to be added as a person for pickup. Day arrive for pickup it took an additional hour, plus confirmation from my dad with him giving the manager more information on his card. After all of this the manager stated "the associate " didn't add your name correctly although he called a floor manager for assistance. To top all of this, it was my number we gave for information on product status. They need training in customer service and apologizing to consumers.

Dr. Joe

Greeter and customer service people were polite. Waited about 5 min for geek squad consultation. Have a Dell tablet that was purchased at this BestBuy, which does not start. It’s about 6 yrs old. Well the geeks could only say that they could examine it for about $90, but parts are unavailable cuz the tablet is obsolete, so there is nothing they can do even if they find out what is wrong. Well, let just wander around the store and look at drones (see pic)!

JEANETTE Emery

I HAVE HAD PROBLEMS IN THE PAST, BUT 8/8/2016 was the best.. I couldn't be more happier than I was before. The associate that help me was really helpful, he even look on line for something I had ask for and told me the correct answer I wanted to hear.. Again, Best Buy you are AAAAA+++ on my list again

Jae Swoboda

Lots of staff but not a lot of help. Thankfully they had what I wanted. I just had to find it on my own.

Jody Goetz

We had great service from the Geek Squad and sales.

Russell Perler

I stopped in for some "DIY" advice on changing my mobile's SD card. I received expert 'How too' advice, answers to other(unrelated) questions, and used their customer restroom, prior to continuing my 6-hour drive home. The DYI assistance was 'spot on', and besides the helpful advice, I truly appreciated the clean, convenient, and tidy, "Water Closet".

Josh Hinrichs

I love best buy. I'm a nerd and love electronics. I bought my gaming PC here, and my 4k TV. I'm very happy with both purchases. The staff was knowledgeable and helpful.

Matthew White

Helpful staff. Clean store.

Debbi Stander

Doug provided most excellent customer service. He was awesome.

Prem Quade

Loved my experience I wanted to buy a new gaming headset and everyone one there was very kind and knowledgeable in lots of things. My mom wanted to buy a new computer and they pointed her out to the right one. I would recommend this headset because the sound quality is superb and no matter what the reviews say my friends say it has the best mic they have ever herd, either from the hyperXcloud, Logitech, razor, turtle beach. The so called “step up” from that is the Void pro SE which in my opinion is a complete waste of money because the only difference is the color, and the little usb dock which is useless because both are wireless with up to 40 feet of range and the cord is only a couple of feet so if you want to be 43.5 or so feet from your pc/console than the SE is the one for you. On another note even though they say it is for pc it works on EVERYTHING and I mean everything, I used it on my phone, computer PS4 the only thing it doesn’t work on to my knowledge is the Xbox 1.

Leon Parker

Awesome service!

John Barstow

Bought a new refrigerator, for a very fair price after shopping around. My salesman chris was fantastic! Had a slight issue that he took care of immediately.

LtSheppard .

Love the staff but location always has issues keeping shelves full in departments

Larry

Although quite busy with Holiday traffic, recieved help almost immediately by an extremely friendly and helpful associate. In and out rather quickly .

Lincoln Calvin

The service was nice and helpful it didnt take long for me to find what I wanted and for a great price. The apple representative was knowledgeable and very helpful.

Yaya Robles

Clean area, someone always asked if needed help, good service, great quality.

Dann Brown

Bad Information. They had difficulty attaching a screen protector for my phone. They told me to come backing it didn't set well. It didn't. I came back and was told I needed to work through the manufacturer. Basically wasted a trip because of bad information.

Laquita Boddy

Pretty good experience..spent more than I really wanted lol but the customer service was Awesome! Chris was very knowledgeable and helpful..hence why I spent too much money lol

Jeff Trimble

Didn't have what I needed, but staff tried hard to find it.

Linda Minderman

Great! Ended up with a very informed clerk, Zach, who was quite helpful.

Monica Readus

Bought a prepackaged Vizio remote from Best Buy in Flowood, MS for almost $30. I wasn't really sure of the return policy. The channel button doesn't work and I was told I couldn't even exchange it by purchasing another more expensive one. Amazon has it for $10. I'll never shop there again! I basically gave them that money for nothing. No wonder that store chain has had problems staying afloat! Walmart and Target have better return policies than they do. It's worth spending a few extra dollars to for sure. Never again!!

Erin MIller

I had return and customer service was great

Tammy Waterman

Super overpriced for a laptop charger. 60.00 compared to 11.00 elsewhere. My suggestion is to shop around

Alena Brown

We were helped promptly with an appreciated smile. Check out was quick and easy. The sales associates are knowledgeable and accommodating but not pushy. I went in to pick up items for my phone and left with my items at a reasonable price.

Rodney Veldhuizen

When you need gadgets, where else is there. Electronics galore and knowledgeable staff. My go to place.

Ethan Krosch

Awesome store good customer service and very polite

Barry Keith

Usually hard to find someone to help, and store layout is weird compared to other bestbuys, they usually have what we are looking for but customer service is horrible especially the cashiers

Asante Galambos

We came in looking for a good work computer and we walked out with a Mircosoft surface book and plenty of add ons. The gentleman that helpped us was very patient with all of our questions about computers. He also knew a lot about what was right for us. I definitely would come back here for anymore future purchases.

Robin Chaya

It was neat and clean

colin crandall

I'd rate this store lower if it wasn't for the staff bending over backwards to fix my issues. Long story short, i had a sound bar arrive that had damage to the boxes and had clearly been previously been opened. So i returned it and the same thing happened again. The staff spent a good deal of time trying to resolve the matter but in the end had to reorder the item for a third time. Hopefully i don't get another item that looks like it's refurbished.

Art Supply N Spaces

They always have a big selection of items throughout the store.

joe stock

Just love there's still a place to get good deals on movies and be able to see a product before purchasing. I miss my neighborhood best buy, but still drive to the other locations. Oh and their rewards program is wonderful!

Elesha Everage

Not a good experience at all walked in the store chatted with the security about an item I was inquiring about. AMAZING conversation but when I went to go view the item and I needed some help asked the Samsung guy who was very close to the item and me so I thought I'll ask him he immediately said "I do not work for best buy I work for samsung" which was not a problem , but he told me to go find someone in the blue shirt . I went to find someone in blue and asked for help the gentleman said oh I can't help you but I'll find someone just tell me what area you are in . I told him and he direct me to go stand over there and wait I WAITED FOR TEN MINUTES no one ever came so I went to the checkout area and ask for the manager he was some what helpful but very nonchalant! Will not visit ever again !

Yvette D'Agostino

Very courteous workers. A little pricey!

Laura Snyder

Nice courteous staff. Assisted as needed wasn't pushy. Store was nice and clean. Over all good job!!

Jay Snyder

Showed up with cash in hand, to buy a new laptop, but aparently sales dude couldn't handle two customers at once. Completely ignored me. All I wanted was a " I'll be with you in a minute."

Rhonda Tuzzio

Chris was a great help, and got our refrigerator ordered quickly. He also was good about asking if we needed help, then leaving us alone to browse.

Miranda Hall

I went to best buy today to ask about sim cards. I'm between jobs right now so I wanted to find the best plan for cheapest. The worker asked me if I was interested in a phone upgrade, and I straight up told him no, I'm just looking for a cheap service plan for my phone. I already have TWO working phones, I definitely don't want to pay for a third one. After I said I don't want an upgrade he whipped out a sheet of paper and started writing down estimates of what a new phone would cost on some expensive contract. I know little about phones, but I sure do know there were a variety of cheaper services besides the $70 a month plus paying off a new phone plan he was trying to sell me. After I declined the plan I asked a couple of other phone related questions, and he circled back around to tying to sell me a new phone. I left after that. My trip there was a waist of time and gas money, It's very obvious that the workers get commissions for selling product because they really try to up sell you. I suppose it isn't the workers faults for wanting to make more money, but it's a bad business practice and hinders the workers drive to help all customers equally and always try to steer you into things you don't want, which is annoying. My sister who's broke from going to school went there to buy a laptop with a low budget in mind and ended up buying one for $2,000 and had to take out a loan, when what she said she wanted before she left was just a basic inexpensive has-the-necessities laptop. Kinda sad that I went to Wal-mart afterwards and asked the tech person the same questions and they were a billion times more helpful than Best Buy.

Jeff Ringstad

Very helpful employees and a great selection of electronics

Victor Sanchez

Had to go to the front of the store for help. other than that, the employee was helpful and really friendly.

Andy Near

Always find what I want. Easy in and out

Samuel Cowdery

Great pick up service, good price, good product so far, quick, in and out of there in less than 5 minutes!

Terri Lee

The staff is helpful but not pushy that is a nice combination.

Eldred Stamm

fast service and great help finding the TV I was after.

Roxanne Hause

So great I bought a TV

Calvin Bowes

My favorite Best Buy that I have been to and I go to way more than I should. Have lots in stock and if they don't have it they will find a way to get it there quick or recommend the nearest store that has it available. Service is so attentive that it becomes borderline annoying how often they ask you if you need help with anything

Al Hildestad

4 guys waiting on two customers. No help.

Prkphone Webb

The salesperson plain out lied about the capabilities of the equipment he was "selling". When we had to return the equipment the following day, he lied yet again, even contradicting what the manufacturer's customer service rep was telling us right in front of him. Then, when his ignorance was exposed in front of his manager, they were both rude (obvious friends who work together with no respect for their customers). Corporate personnel should look into this!! We will NEVER shop Best Buy again!

Tim Miller

Good selection. Nice people.

anthony white

Always friendly staff and always willing to get down and give extra info.

Steve Burkhardt

Very customer friendly.

Ben Sawyer

I'll never go back here again. Employees were less than helpful and obviously didn't want to be there. Staring at their phones were more important

Scott Caslow

Great customer service, good sales

Andrew herbst

Went to go trade in my laptop an iPad mini and got over 200 bucks. Bought a game an enough batteries to last me till next year

Bradley Dagen

The staff is incredible!

Carl Schuett

They push phones the way radio shack did right before it went under. I spend most visits doing price comparisons with Amazon. You can guess who usually wins. To be fair, I did find a portable hard drive for only a couple of bucks higher than Amazon.

Timothy Harre

Worst place to purchase a mobile phone. Employees were uneducated and undertrained about the product and couldn't even explain which carrier would be best for my needs. After completing the purchase of the phone, I was told to go to the ATT Store to finish setting up my phone and account. I wanted my contacts and pictures on my new device but they said they didn't know how...Seriously?!? I could've just went to the ATT Store which was a block away in the first place.

Bonnie Clarke

People/sale associates were very honest n knew their products. Each person we spoke to about different items knew what they were talking about. One even directef us to a near by store that sold what wanted because BEST BUY did not carry that item. Excellent service

Rhys Lowry

It's just a best buy dude

John Taylor

Great customer service. Informative and helpful staff. Always have or can quickly get what I need.

ben stock

Bought a TV there and had an awkward exchange with Luke. Very unimpressed with his TV knowledge and customer service. Replying back to Jen @ best buy.... previous experiences have shown that handling it in the moment has proven to be useless in retail environments such as yours.

Lorraine Hart

My thanks to Brody, Tray and Jess from Verizon. They were a very big help at a difficult time for our family. They made me proud to be a Best Buy employee. By the way I work at the Twin Falls, Idaho store. It was wonderful to see the same care we give there, at the Brentwood store. Great job guys.

Shelia Lewis

Great services, the staff was pretty helpful, i will return to get me a desktop computer, soon

Elijah Parady

Customer service is meh, does not carry any serious computer parts, and there are some keyboards, and mouse. but no real pc games

Leonardo Damian

Great stuff, high prices... and not attentive staff..

Scooby doo

Went in looking for a air purifier. Got what I was looking for at a good price ,great service and fast. Had been looking around at air purifiers and best buy had a quality product and great price. Very pleased.

Sue Young

Michael...saved me money, then showed me exactly what I was looking for! Thank you.

Jessica schneckloth

We bought an Lg 49" TV with a wall mount all by suggestion of our sales associate. When we got home we noticed that a table mount was grabbed for us rather than a wall mount. Went back the next day to return it. I also found the TV for $54 less at another store. The $250 wall mount at Best buy we changed our mind on. We found $99 one at Home Depot with the same quality.

elizabeth8349 .

Three different employees couldn't help us because "that wasn't their specialty".

Gregory Lawson

Great store location in the Portland area! Good service!

Alivia Johnson

Very helpful I asked which phone I should get the iPhone XR or the iPhone xs.max they said iPhone xs.max because it is better camera usage and now I have the iPhone XS Max and I am very happy about it

Larry Reyna

Brandon and Yahoo were great, helped me save a BUNCH of money buy showing me exactly what product i needed without overspending. Both were very friendly and polite. 10/10 will return

Michael O'Rourke

The staff while friendly isn't always the most knowledgeable. Expect to be told about the return policy in place of an answer. Stock levels are generally good and they will price match legit online retailers.

Brenda Mayberry

Always liked this store the people are great and it is always clean and net

James Vaughn

They checked stock for me and another store to see if they had what I needed. And they offered to order the item for me. Great Crew. Clean store.

Jake Troxell

Been here a few times but this last time was really nice. All the employees that interacted with me seemed willing to help and offer what they could if I needed something. Other than that it's like most other best buys, tech and stuff ya know.

Sheldon Young

Best Buy is a really good store, it's the place you go to where you can get all your electronic needs taken care of. They do have really competitive prices compared to other stores. Plus you can get it the same day! That's a plus. They really need one in Bozeman Montana though... That way we don't have to keep on traveling to Billings.

M K

Went to buy my girlfriend a new computer for her college and was amazed at the amazing service given by one of their sales consultants, Shane. Knowing a bit about computers myself, I was pleasantly surprised when instead of taking us to the newest and more costly computers, he took us to one that fit what we needed and adviced us to gather more information before making a purchase so we get what we need for the best price. I would definitely rate the experience a 5 star.

Jaimee Clark

Once again I hate going to the store if you have any questions nobody will answer them for you if you're just browsing you got five sales people all over you trying to sell you something there's never a happy medium nobody ever claims to work in the department that they're wandering around then when you need something that's not on the Shelf five or six people all gather at a different counter but nobody can climb a ladder to get it down for you I ended up moving a ladder over to the product that I needed climbed the ladder and got it down not one person offered to help me but two people insisted that I was not allowed to be on the ladder which I understand would make sense however they should be willing to climb the ladder if I found the product on the top shelf then any Department member from any area should be able to find it and to top it off when you do purchase something they don't honor their ads their sales or their advertisements that they list

David wilganowski

This Best Buy has seen better days. Inventory was minimal to non existing.

Cynthia S. Bankhead II

3rd car system still have the best installation personnel in town. No problem in any of my cars. Each vehicle has the perfect system in it...NO COMPLAINTS and did not have to bring it back for anything o er the years.

Amaya kessell

Quick to help and the agents offer honest advice.

George Weise

Nice people and they try to help

Eric Morley

The pricing is now in line with Amazon which is good. However my experience with the "Blue Shirts" is hit or miss. When it's good, it's amazing, but it's 50/50 based on who helps me.

Molly Morgan

The geek squad here is awesome! Really nice people willing to help.

Jeanie Llana

Excellent Experience - Good job Sam & Kassie

mike johnson

They have a good deal on Apple watch. There the go to store for electronics plus.

Kejay Palmer

Great store, huge selection for about anything you need/want.

Logan Stearns

My father wanted to buy a TV. He broke his last one. We went to Best Buy today (11/21) and were told we can not buy the TV he wants because it's "company policy" to keep a certain amount in stock for black Friday. We were told that for a chance to buy the TV he wants that we would have to come back tomorrow during the holiday we intend to spend with our family to wait in line. They have two on hand. It's the same price it would be tomorrow. They don't want to tell people they don't have an advertised product so they won't sell to us. Very disappointed in this policy and interaction. Corporate office wasn't helpful in the least. We just wanted to buy a TV lol

Nancy J. Jackson

Best Buy - where only positive people need apply. Was looking at cell phones past 7 days & 2 phone tech sales reps answered every obe of my oddball questions. And that meant? Their knowledge & expertise saved me not only my money but my time as well. It's the Best Buy team of ourstanding employees who know even complicated merchandise, products & plans that will keep me making return trips. 3/24/19

Jessica Arnold

I enjoyed browsing the store but the young man working there had absolutely no knowledge of the camera I was inquiring about. Not very helpful at all.

Lisa S

Clean store, very easy to find products, great assistance.

Darrin Lee Beck

Had an awesome experience at Best Buy this past Saturday. Actually started out a couple weeks ago, went in with my mom looking for a 65" TV for her new apartment. Stennie showed us the difference in brightness and display between a few different brands and gave his recommendations. Didn't buy that day, but walked out feeliing so good about the experience with Stennie that decided we would make our purchase from him when decision was made. Went back in this past Saturday, asked for Stennie, and again, he was super knowledgable, friendly and helpful. Truly the best customer service experience in a long time. Thanks for you great and friendly customer service Stennie.

andrew creech

Great service and had all the products I needed. Will definitely go again.

Diego LeBaron

Go here all the time. Great people.

michele opdyke

I love this by the employees are so nice and respectful they know how to answer your every question you have about anything in that store. I would love to work here.

Joe Silva

Although they didnt have what i wanted in stock they werd very helpful and arranged for what i needed to be delivered to my home

Suzanne Lane

Knowledgeable staff and helpful with my problems.

Tracey Decker

A lot better then other places and more services than the computers.

Natasha Kamerick

Very clean and nice

chris e.

Idk. Google assumes A LOT! I JUST DROVE BY THERE!

Danny Fryhover

Staff were knowledgeable and very willing to assist us. They were out of the one we wanted. But they answered all of our questions. They were also very busy and still spent lots of time answering our questions.

Rachelle King

I liked that different employees would ask if we needed help finding anything or if we had any questions

Chrissy Wingert

Floor service was not helpful we left and went back to customer service and had them ad match their own online price without any trouble not like the floor service people who said they couldn't do it. The manager even approved it 3 days later when we went back crazy!

Kimberly Powers

We recently purchased our kitchen appliance and had delivered. The store associate was fantastic at helping us compare features and had the best price. Delivery service was right on time; down to the minute! Crew called ahead and sent a text for arrival. They moved everything in without damages, were polite and courteous. We will be using Best Buy for all our major purchases of electronics and appliances.

Brett McCloughan

Just like any other best buy

Rebecca Smith

Had some audio work done and the guys there were awesome. I was in and out in 20min and the price was right. Thanks for taking care of me

Karen Smith

Love love love love this store I love lectronics

Stacey Hoffman

Seem to always get good service here

Troy Tracy

I was very impressed with the knowledge and patience the sales rep displayed. He answered all of my lap top questions and left me confident in purchasing the HP right there that day. Pretty impressive considering I was there to buy a new Samsung LED. The service was so great I bought them both!

James Cornwell

Good prices I liked it when staff from other departments came to help. But I didn't think that the certain person that did help me knew enough about his or the particular electronic I was buying. I feel like best buy needs to educate employees per department, and rotate them. Better they do on testing the sooner a raise is available. Ideally test them 6 months later.

Seth Robinson

Staff was friendly and helpful. It's easy to move around. Went there for a phone case and wasn't happy with the variety for galaxy phones. A small section holding 6 models (galaxy and note combined) while iphone had two sides of a whole aisle.

Emmanuel Eshun

Great electric shop, the shop has all my needs.

Clifton Pierce

Love the place got lots of cool stuff there

Joshua Lonsdale

good store. needed a few things, found them with a bit o' help.

ArtyHeartyy Films

It's good if you want the "best" price.

Jose Fortoso

Ordering online for cyber monday and then being able to pick up at stores is a nice option. The pick up line was short and i got my items quick

Laura Gibson

Clean store, well stocked. Staff were very friendly, but it was a little hard to fi d someone to help me with my purchase. It seemed as though 90% of the staff are all in the phone section, which is front and center. Once I was helped it did take a bit to get the item I wanted, which seemed odd since I was only purchasing an iPod. Over all great store and I'll go back to this location.

PJ DUB

The employees were really helpful also shared personal experiences and over all a good time

Stacey Graham

Normally a fantastic experience at Best buy... Not tonight!

CDMSJD JSJ

Great geek squad service

Shailer Thomas

Staff usually helpful Though at times too busy with other clients.

Animation Station

Were helpful but didn't have what i needed.

Teresa Long

We went in for one item. there were two options we asked the sales associate which would be the better of the two he told us the reasons why we should choose one over the other and we were out in 5 minutes great service

tim raines

Large variety of electronic ....from cellphones ...modens... routers...tvs ....and computers and accessory.....also offers insurance plans to protect your purchase...all around great store for any electronic technology.....associatessre polite and helpful.....

Keith Jordan

Mark in the TV section of electronics was great! No pressure, just information. Very knowledgeable as well. Ask for Mark!

Leighton Hund

Had what we wanted in stock and super fast and friendly staff at this location!

Orion Adams

I wandered into BestBuy today to purchase a sound bar that was on sale. I couldn't manage to get the purchase to go through online, so I made a trip to the store. After speaking with a young man and a woman at the "customer service" desk, they inform me that they cannot transfer nor order the item for me that is not carried at the California, MD store. The woman even asked for her managers assistance and I was told verbatim "there's nothing we can do". So, I make my way to the sound bar section to find an alternative. As I'm listening to the different speakers, a gentleman named Miguel V. asked if he could be of assistance. I proceeded to show him the item I wanted online and explained what was said to me at the customer service desk. He then asked me to accompany him to the kiosk near the audio section. He placed my order effortlessly. One exemplary employee turned a potential bad experience and yelp review into 5 stars. So, whomever the manager is that can't seem to make their way out of the back office behind customer service, thanks for nothing. Miguel, you are an outstanding employee and I hope BestBuy corporate reads this and gives you the manager position! Seems like the manager could use some training on the retail point of sale machines in your store. *UPDATE* - Karla (hope I spelled that right) in customer service is just fantastic to work with. She is very knowledgeable and always helpful!

Senta Washington

Picking up new phone. Staff at phone area was great and funny. Customer service was also very helpful

Jim Wexstaff

Service, young man lied to us and when he got caught he lied again to cover it up. I would have rather he admitted he made a mistake and told the truth.

Joe Palmer

Staff was waiting around acting like nothing to do. I waited for 5 minutes with no greeting. I had to ask are you ready to help me yet to get service. Then was told there was a 5-7 minute wait in my food. Horrible. They all acted like I wasn't there.

Greer Barlow

Always helpful people, and I got exactly what I was looking for, paid and was out in record time

Sandra Britt

Easy to locate, parking was okay, employees were very outgoing and smiling. Bathrooms were very clean and well maintained. Merchandise was priced decently. A lot of different products to look at. Overall a good place to shop

Joseluis Ramirez

Its very easy to find what i was looking for and when i had a question i was assissted very quickly and effectively and found what i needed

Scott August

Went back to best buy to determine what was wrong with the brand new Samsung tablet I purchased. After being sent back and forth between three departments, found out the issue is a defective screen, requiring product replacement/exchange. New tablet had to be ordered, since they had none in stock, now I wait for replacement to arrive which will require another trip back to the store and more waiting in line.

Tyler

The week before Christmas is a terrible time to shop but this Best Buy made it easy. Had an employee follow us and help us find the products we needed and when we found out that their stock of Amazon Echos had run out he ordered them for me (for the same deal as in-store 2 for $50) and had them delivered free by 2 day shipping.

Jacob Foss

Your average tech store. I wouldn't recommend shopping during peak hours, it's a nightmare. Otherwise it's a decent store, though I've had some negative interactions with multiple employees here. While unfortunate, other employees have actually been polite and helpful, so I'll give them four stars.

Low Key Imports

Far cry from the Best Buy of old, but the people in this location are nice and helpful.

Kirk Lord

A little overpriced but good quality stuff and staff is helpful

Jordan Edgar

Cool and lots of stuff a employee showed me sunglass that have speakers really cool

Randy Knudtson

The technical assistance was top notch!! I had a number of technical questions and the associate I spoke with had detailed suggestions that he even wrote down for me before he helped me make the right purchase. Very exceptional service !!!

Jay Winters

The appliance and television sections are nice, but they have few computers.

Rob

Hit or miss, some employees are top notch and I'll just say some are not. When I go in there , either every and I do mean every employee asks if they can help or I can't find anyone to help me even if I put the fish out of water face on and hike around the store. Hope they improve. I do appreciate them putting money into the Portland area.

Thomas Muise

Was able to find a Fit bit at a good price. The clerks took very good care of my needs.

Robert Fritz

Associate helped me find what I was looking for

Kamil Zarzycki

Shocking experience, best place to buy electronics

James Lawler

Ordered online and reserved in store to pick up Christmas Eve, no hassle no wait it was awesome and very pleasant employees too

D C

I like the remodel. The selection has always been great, and there is always plenty of people to help you if you need it. The prices seem like they have gotten better, too. I think their stuff is fairly priced and I'd rather pay them for their service than save a buck online.

Scott Walker

Nice experience.

Jax Breidenbach

The guy that helped us was nice and knowledgeable and we got a great deal on a new tv.

Tony Tycholis

Ok ,but they changed all their unlocked phones to virtually nothing but at and a few t-mobile. Couple weeks ago they a lot more selections which then included Verizon, and Motorola unlocked phones. Also very few lower priced phones and more higher priced ones. Just went there yesterday and the lines were returned. Great

Christine Everett

Nice stuff and nice workers

Paul Sykes

Helpful, friendly staff, I got in and out in just a few minutes

TheMemeMan95 .

Quality electronics, a little overpriced but good nonetheless,

Luis Zeballos

Neat clean and very well organized as every best buy should be. Very friendly people and great customer service. They didn't have what I was looking for but again it is a rare object to find at best buy but I tried. ( raspberry pie )

Liz Hintze

Friendly staff and great products!

Brian Hitch

Have good quality merchandise and are compatible on price

Donald Wyman

It's a nice place probably will have what you're looking for (electronic wise) but it's very hard to find someone who can help you. The people you do find are very helpful and kind.

Kim Macleod

Great store.. Wonderful staff definitely my go to Best Buy!! Always super happy with all our purchases .. thanks Best Buy !! You are appreciated

Katie Wildenauer

Wide selection. Can be difficult to locate items.

Cody Stambaugh

Helpful staff.

iSeries Fixer

I visit with a staff member at the phone counter. He was very patient with me and answered all my questions. When I decide to make a change I will be coming back to this store. So much better then going to the main carrier store. Only reason I didn't give a 5 was due to prices on other items in the store they seem to be on the high side.

Jason Ziniel

some of them know what they are talking about. pretty much your average best buy.

Sean Crook

Place has gone down hill. You can buy most of tbr same stuff online for cheaper.

June Brueckner

Didnt buy anything because I was just browsing. Store was well organized and very clean.

Fran Allen

Lots of great gadgets and new items in this store. We purchased some items that are upgrades of things we already own (which we bought years ago). A good place to go for the latest technology!!

Devon Decker

I walked up to 3 different employees working the floor and each time I did they would walk away. I just had one question, would be one star but a nice woman working a different area entirely and was busy finally took a moment and helped me. Didn't catch her name I just wanted out

Andrew Lepper

I buy way too much stuff here. Staff was helpful and they easily match any online pricing. Instant gratification for the win!

Kathy Doty

I think they need to add more staff to the geek counter so people don't have to wait so long to get help.

Sasi Kanth J

For buying electronic products, ok place to buy if you know what's to buy and knowledge about the product but for repair of any electronic products..Geek Sqaud is very horrible. They don't know anything about most of the products for example..laptops.. Don't prefer going to Geek Sqaud in Best buy in Bloomington IL. Waste staff with absolutely no knowledge even the products they sell. Please don't go there.

Marcus Pitts

Great, friendly customer service.

Richele Grenier Chatto

I walked in and was almost immediately assisted in gaming. The employee showed me right to my item and was very friendly and even took me right to a register to check out. Easiest shopping experience ever. I just wish I could remember the name of the woman who helped me.

Nicole Delgado

After shopping around all evening for a TV, we stopped in Best Buy. The General Manager helped us find a tv with a great price! Even helped us load it into our truck. Great customer service! Thank you!

Midnight Owl

Great in store pick up. Ready fast and easy to pick up. Friendly and knowledgeable staff.

Ashley House

This location has a pleasantly large, open floor plan. The merchandise I want is almost always easy to locate and in stock on the sales floor. The pricing is fairly competitive and rounds out a very nice shopping experience.

DJ Vaught

Did a great job.

Joe Harvey

Order online and pick up in store is excellent.

Sherry Lewandoski

The employee's are knowledgeable about the products most of the time. More times than not the item I'm looking for isn't in the store but is online. Very frustrating.

Kio3940

Sold me a game refused to give me a receipt. When I tried to return the nonfunctional disk they had put it one someone else’s account and refused to do anything about it.

Randi Sima

Martin was perfectly helpful today. He knew right where to look for what I needed. Unfortunately, it was out of stock (I have an older device). Martin checked other options for me and even improvised to help me walk out the door with exactly what I needed.

Roberto Delgado

Every informative

Zenovia :

great expertise and experience everytime I go here.

Liam Arnold

Bought something online for instore pickup. Was ready very quickly and the pickup itself was an even easier experience.

Nicole Willett

This store is the first good best buy experience I've had! I didnt give it a five because it took awhile to get some help and there were quite I few people who had no idea how to help, but once Jim Watson came to help us... I was very pleased with the experience. That man knows what he's talking about! He was great about ensuring we got the advertised sales price, walked me through my options, tips for setting it up to ensure success, and step by step how to set it up and common mistakes to avoid, and was amazing at respecting my budget but still getting me the wifi support I needed. He was also clearly in high demand with his coworkers looking for support in getting other customers what they were looking for. To Jims manager...give that man a raise! And to Jim...thank you for your time and help!

Joseph M. Cornell

Went everywhere looking for the new Spiderman PS4 game, couldn't find it. Best Buy not only had it but they priced matched it for me saving me $20 and several days shipping. Thanks Best Buy!!

Dan Law

You ever been in a best buy? You probably know more than what the sales person does. Prices are usually hit and miss. Staff are always friendly and helpful but let's be real you probably already know what you want when you go in and just need to get it or look at it to make sure. Demos often don't work, it's clean, not much else to say.

Jason Brown

It's a Best Buy store. They are typically well stocked and I get what I am looking for. Friendly employees here, always

Andrew Heairet

The staff at this Best Buy are quite helpful. I chatted with a couple employees in the camera section for nearly a half hour as they helped me pick out some products. They were photography enthusiasts themselves which was really helpful because they could offer personalized reviews and advise. You can’t get that online which is why Best Buy is crushing it with brick and mortar retail. Oh and if you do find it cheaper elsewhere, they’ll price match if you ask (and you don’t have to wait for shipping because the product is already in your hand). Win win win

Brandon Anderson

Love this store! Awesome staff, very helpful

Beo Bang

Good place to find electronics of all kinds from computers to washing machines. Has phones and video game sets too.

Mary Martin

I will not go in this chain store and purchased items from them

Joel Manesberg

Large selection, the staff is friendly. Some know the products and offerings and some have no idea. We were looking at Smart Watches and the young man who said it was his area knew nothing , except how to point to the displays and after 2 easy questions he ran away

Barbara Mccollum

Looks good inside, with the changes. Needed to pick up electronic device. It's been awhile being in Best Buy.

Scott Tritten

It's a Best Buy. There's nothing to recommend for or against this one in particular.

Joanne Ward

I asked for a simple plug for an ipad. Less than $20. He showed me one for $75. Wrong one! Then a charger for an Olympus camera. Again tried to sell the wrong one. I had a good enough mind to know right from wrong. Asked a guy in a different dept and he helped. Infuriating. I am kind, caring person but smart to know they were wrong. They won't even reteach him or reprimand him.

Beth Madison

Always difficult to find someone to wait on you. They are knowledgeable at their jobs.

G J Bisson Racing fabrication

No pushy salesman. Cashier very kind and Helful and greeted with a smile and great attitudes from staff. Way to go best buy all A's

trina g

They were so nice and helpful I got everything I needed including a good laugh!

Mary Kukulski

Everyone is always so helpful and nice

Casey Girl

Great place always there to help you

Geena Brown

Customer service is great

Eric Campbell

Meh, it's ok. Don't expect too much out of the staff there.

Tanja Kennedy

Always a helpful and kind staff

Diana Redlund

Adam is out tech therapist! We love this store because of him! If you visit the store ask for him.

walter stooo

2hr wait on phone

Elevator, Alarm, Coaster and Arcade Productions In

This Best Buy Remodeled The Toys R Us.

dave brza

It's a Best Buy. It's clean not real busy except the major electronics holidays.

Michael Pansegrau

Great bunch of guys that installed my alarm system on my car. Thank you!

Pinkxo Barbie

I used to hate this Best Buy due to 3 horrible expirenced I had a fee years ago. There's a lot of new staff that seem very knowledgeable on different products and are very helpful. Dustin from the Sprint counter was a big help on getting me a great deal on trading in my phone to get the galaxy s9. He was very patient and entertaining while we waited for every thing to transfer. I've bought numerous items here and also have returned a few items with out any problems. I've been very pleased with this best buy lately!

Robert Baker

Good selection of electronic merchandise. GREAT STAFF!

Danny Douglas

I was in best buy on the 30th making sure they had what I wanted in stock and was trying to ask questions about it and the person I talk to was extremely RUDE to the point I decided when I returned the next day to make my purchase i would not deal with that person if they where there luckily I ended up talking to a person named Nick how treated me with respect and was very purfeshenl and answered the questions about what I was purchasing witch was a TCL roku tv 55in and wireless headphones witch I was really skeptical of working right because the sale they are having on them but I couldn't be more happy with the purchase I made that TCL 55 in 4k and headphones working great and what a picture.so if you're looking for a great deal on a tv's or wireless headphones I 100 percent recamend best buy I shopped around before making my purchase i am glad I did if you take the time to do that and coumpar prices you will be happy you did I recamend reading the reviewers on the tv's they will help you make up your mind on the right product for you and your family.

Martin Dad

The best big kid toy store!

Marie Anderson

When I walked in the store was just opening. All the sales representative "nod" at me, but there was only one person asked if I needed help finding anything. I bought a printer and the guy even ask to take it to my car. I would have given five stars if all the employees was as courteous as he was.

Jerry Smart

I went in to purchase a fire stick. After talking to the store associate, I bought a TV antenna. The sales associate was very knowledgeable and helpful. I wish I knew his name so he could be recognized. Truly a pleasant experience.

Corey Goodyk

They had what I needed and the staff seemed fairly knowledgeable about the products. Although, they weren't overly friendly and they seemed pretty conceited. Wasn't impressed.

jada plock

They have a lot of choices

rzsinger1

Great place great gear!

Rhonda Battani

Large store with the largest inventory in our area. Their customer service is excellent and if you shop here regularly make sure you sign up for their reward program it pays you back!

Earl Goodrich

Very knowledgeable people

Jacob Smith

Went to buy a laptop the cashier messed up the transaction which took like 6 people and hour and a half the fix. Incompetent staff do not recommend.

Larry Yates

Best buy has been an electronic institution for a long time from computers to audiophile you name it they have it there sales are great sometimes off sale you can find products cheaper online but they back everything that they sell and everything that they sell they can fix their on site most of the staff is very knowledgeable and the nice thing about shopping there is you can actually look at it listen to it feel it and see if you like it before you order it

Kory H

Best Buy has come a long way in the last couple of years. They used to be overpriced but these days I find myself there more and more saving money from their competitors.

Matt Marcotte

Helpful staff.

Michael Waldron

They were eager to help but sold me the wrong item. They need a lot more training..

Jason A

Bought new TV. Great experience. Chuck the associate was very helpful

Michaiah Reynolds

Nice place but we were looking around for something for a good 15 minutes and could not find anyone to help us everyone was busy with someone else.

Pojo Saitou

Average best buy. Can buy computers and various bits of home and personal tech.

Steven Jones

Good service

Y R

Awesome!!! Alex from electronics did a fantastic job I don't think I ever received such an amazing service in a long time he was a great helping us pick the right computer for my son he did an amazing job. I was very pleased with all the information and patience he had. You need help ask for Alex!!

dustin baudler

Very knowledgeable staff. They pointed me to what I asked for and answered all my questions.

Al Rodriguez

Lack of employees lack of knowledge lack of in-store products good luck

Jodi Orcutt

Chuk was very friendly and helpful! I recommend Best Buy to family and friends.

Richard Joseph

Its ok because its close and has free parking. But prices are high. Exanple external drive encloses are 30 bucks here at micocenter they're 10.

Laura Merrill

The young man that waited on us was very helpful,He located the item we were looking for,he found us a cart ,loaded on the cart and checks us out at the register, we were on our way without a wait!

drew bass

The new layout of this store is still somewhat confusing to me. I'm a creature of habit I guess. Once you find what you are looking for everything is great. I like that the associates on the floor only ask you once if you need help then they wait for you to ask. The use of communication radios has made shopping here much more pleasant. The stereo amp I was looking for was easy to find, the price was the best i could find, and buying it took less than 5 minutes. Exactly what I'm looking for in a shopping trip.

Juclaubern Osias

Ok even tho they didn't have my product in store

Jeff Kochel

Staff is very helpful Sun helping me what's my questions regarding Soundbar Electronics

Mike Lewis

Love this place

Vaughn Schoon

I love Best Buy. I went there today shopping with my wife. We call it "bummin" as we wanted to get out, stop at Best Buy and "check things out". We spent a fair amount of time looking around and we did find an in-store bargain that we purchased. I have purchased a lot from Best Buy over the years and I have something from them in almost every room in my house. This is a nice Best Buy and they have enough help to assist you when you want to ask questions about something. Shopping online they have, but I still like to go in and look at what I have an interest in buying. I recommend Best Buy.

Marco Medici

Horrible customer service! No one can pick up a phone or answer a simple question. The employees are more worried about texting on there phones and talking with co-workers than helping someone.

Rick Galvez

Good customer service

Mariel Vera Ortega

Very attentive representatives

Andrew Beaune

It's best buy. All things electronic

Christina Ambriz

After purchasing several hundred dollars here we were on our way out. My husband and I returned the cart but couldn't help but notice the security at the door looking my husband up and down as we put the cart away and then again as we had to walk past to leave. I know it's their job but definitely felt like he was breathing down our necks as if we were suspected of stealing something. I didn't appreciate feeling as though we had done something wrong.

Kevin Liu

My favorite Best Buy in the New England area.

Justin Gailey

I have shopped the other locations in the Des Moines area and I have always been dissatisfied. At this location I have always had a positive experience, amazing customer service, super attentive and knowledgeable staff. I know when I go here someone will be available to make my experience as hassle free as possible. Highest marks!

Jerry Tibstra

Ok, this really isn't about the store itself, but their automated phone system, which almost cost them a sale. Three calls to check availability (because I already learned the hard way NOT to trust online availability data) and three automated disconnects, with no option to speak to a human. The folks at the store were fine but laughed at the phone system problem, saying, "oh ya, we know it sucks!"

KC Laxton

It's a best buy. You know what you're getting into. It's not the nicest nor the worst that I've been to. The people were very helpful.

Paul Brungardt

Had what I needed at a good price

Mohsen Said Mohamed

Great people and attitude to really help get what u need

Brian Loney

Great Staff, and Very Helpful.

Crystalann CB

Usually I can find things cheaper elsewhere, and have friendlier help/customer service. Movie prices are usually fair unless it's a brand new release though, so depends on what you're looking for. Just don't plan on much help from employees because all the ones we interacted with (4) seemed like they didn't really care and just gave "eh" answers. But if you're knowing what you're doing good the most part, its a fair place to go.

Johnna Demski

I absolutely love to get SHOPKICKS! That's what I was doing here! But they have so much to choose from! Great staff! Download the shopkick app and start scanning products for a free $50 dollar gift card for the store of your choice!! It's fun and easy and absolutely free!!

patrick casey

Awesome but a little pricey

Timothy Hudson

Poor customer service. Managers are consistently unprofessional. I swear everytime I go there it will be my last. Staff is under trained in compared to other Best Buys. I have never been to a BB that has poor service like this one. Definitely Management!

R am

Nice place with friendly staff.. the store customer care manager is too good & friendly.. sorry forgot his name..

Cassandra Reyna

Should have a waiting area for people who are having items installed.

Molly Rpelofs

Any one of your Best Buy's are great to shop at. I get help as soon as I walk in the door Today I needed help with SD cards. The sale clerk found what I needed and he rang up my sales . He was kind friendly . I have never had a problem with any of your staff at any one of your location's. I like shopping at Best Buy's. There prices are reasonable. And help is not far from where your stand. I bought many things from Best Buy's stores. Never a problem and iam always happy with my purchase choice. Thank you.

Matthew McLean

Great customer service. Bad inventory.

Bert Weaver

Had to replace a tablet today. No problem. Had to return it and replace it. No problem. Will always go back. I hope they survive.

ruth emmons

John T in the tv electronics was the best! Got me squared away with everything I needed.

Maria Fontanez

Excellent customer service

Randy Anderson

Great service over priced goods

Michall Chandler

Drove over to this one cause the one on university didn't have the phone in stock. Service was ok once we got to tall to someone. They are understaffed or too many standing around other departments chit chatting amongst themselves. Was not impressed with having to stand and wait for 20 minutes or better.

Alejandro Osuna

Great service and all the attention from the sellers

K L Crist

Thus us by far the BEST Best Buy store in the surrounding area. Their GM, Frank sets a whole new standard on customer service. As is his Assistant GM Kerrie. These 2 gentlemen, know how to take care of customers. I will NOT, go to any other Beat Buy store, as long as these two are in Bourbonnais. They are the Benchmark for customer service!!

Ari Mendes

Worst Buy!! Worst customer service ever. They advertise prices online, when you go to the store, they won t honor it, and charged me more, even if I had printed my cart list with the announced discount price 1 day before!The young lady at the customer service was mean and full of innuendos...They had the nerve to ask me to call a 1 800 to discuss it...Who has time for that? I've been a loyal customer for 15 years, no more. Anyways, I am just the small guy against a big ferocious corporation...Bye Worst Buy, hello competition!

JOANNA GAINES-ISH

This review isn't so much for the store as it is for an employee. Eric in the install bay is an absolute ROCKSTAR. His willingness to take his time and explain everything to me in a language that a middle aged non-tech savvy woman can understand was more than appreciated. From start to finish nothing but professional. Just need a way to get him to follow me around the store when holiday shopping to answer all of my questions and explain products to me!

Wendy Mac Kay

They still Carry DVD'S!!!

Jean Strandberg

Happy to see they had someone stopping people from just walking up to a register instead of not standing in the line.

Weixing Tang

The best customer service I have ever had in any bestbuy location

Nick Govostes

Busy very helpful

Deb Vanderlind Jackson

Helpful, personal, knowledgeable.

Kimberlee Lissman

Always love having knowledgeable staff to help make decisions about product that otherwise you might not know.

Diane Accettullo

Good prices and excellent service

Jesse Dominik

Donny the sprint specialist is not knowledgeable on when products ship into the store, has zero customer service skills, and deserves a demotion. Received the worst customer service I’ve ever seen. Been working in retail for half my life, no attempt to appease the customer, no attempt to grab a manager nothing. Very displeased.

Alisa Ashby

I like Best Buy but they no longer sell CD. They have reasonable prices for TVs.

dana mancuso

One thing I really like is the staff when you first come in the door. They always ask if you need help finding anything but they aren't pushy. Marco helped me with picking out a new laptop. He was very knowledgeable about what would be best for my needs. I ended up with a good quality laptop at a reasonable price. Thank you Marco

TRLDJ

A year ago, I'd have given this store 5 stars. Overall, great store, but about 6 months ago, they made a change that I really wasn't fond of. A year ago, Apple products were always in stock. But they changed their Apple section to be much smaller and now sometimes I have to drive all the way over to the Merrillville location to buy some Apple stuff.

deb Morris

I dont recommend this store. Employees are rude and impatient. If you dont make a decision in a few minutes they are done with you. And complaining to corporate is usless. Corporate just says they will send and email to a higher up and they will send an email to the store, wow that's really taking care of the situation. Take your business elsewhere because they definitely do not appreciate it.

William Toll

Ecommerce Pickup was easy here. They even loaded the 48lbs printer into my car for me.

Jeremy Marshall

Had to wait a long time for a cashier and ended up seeking one out. Found a bunch of employees just hanging out having a good time rather than doing their job. Not impressed at all.

Tom Dorking

Went in to find something real quick and all the sales people were standing around with their hands in their pockets,never did find what I was looking for and walked right back out and bought what I was looking for elsewhere .

Danny Bardwell

Sales people were kind and courteous

Leon Parker

Awesome service!

Larry

Although quite busy with Holiday traffic, recieved help almost immediately by an extremely friendly and helpful associate. In and out rather quickly .

Dann Brown

Bad Information. They had difficulty attaching a screen protector for my phone. They told me to come backing it didn't set well. It didn't. I came back and was told I needed to work through the manufacturer. Basically wasted a trip because of bad information.

Mike T

Needs a make over prices are high

Mark Hewitt

Everytime im in here, the price on the shelf vs. the price at the register is always different. Good example today 9-5-2018, price on shelf (sku's match item) was $89.99..price that rang up..$139.99. I was advised to "read the fine print" on the shelf tag. Happened last time i was there. Last time i'll be in there. Last visit, a manager told me he "can't price match below a certain $$ amount because he's not losing money." The price match was from the best buy website! Its not coming out of his pocket. And if it is, then that place needs investigated because somethings fishy. But if you like over priced items, the Bourbonnais, IL. store is perfect!

Jordan Steinke

Best best buy ever. Great people. Nice atmosphere

Jay Snyder

Showed up with cash in hand, to buy a new laptop, but aparently sales dude couldn't handle two customers at once. Completely ignored me. All I wanted was a " I'll be with you in a minute."

Miranda Hall

I went to best buy today to ask about sim cards. I'm between jobs right now so I wanted to find the best plan for cheapest. The worker asked me if I was interested in a phone upgrade, and I straight up told him no, I'm just looking for a cheap service plan for my phone. I already have TWO working phones, I definitely don't want to pay for a third one. After I said I don't want an upgrade he whipped out a sheet of paper and started writing down estimates of what a new phone would cost on some expensive contract. I know little about phones, but I sure do know there were a variety of cheaper services besides the $70 a month plus paying off a new phone plan he was trying to sell me. After I declined the plan I asked a couple of other phone related questions, and he circled back around to tying to sell me a new phone. I left after that. My trip there was a waist of time and gas money, It's very obvious that the workers get commissions for selling product because they really try to up sell you. I suppose it isn't the workers faults for wanting to make more money, but it's a bad business practice and hinders the workers drive to help all customers equally and always try to steer you into things you don't want, which is annoying. My sister who's broke from going to school went there to buy a laptop with a low budget in mind and ended up buying one for $2,000 and had to take out a loan, when what she said she wanted before she left was just a basic inexpensive has-the-necessities laptop. Kinda sad that I went to Wal-mart afterwards and asked the tech person the same questions and they were a billion times more helpful than Best Buy.

Victor Sanchez

Had to go to the front of the store for help. other than that, the employee was helpful and really friendly.

Andy Near

Always find what I want. Easy in and out

Terri Lee

The staff is helpful but not pushy that is a nice combination.

Cathi Willi

My visit this time was to pick up laptop after having sofware uploaded. Staff were very helpful and answered all my questions. I was very happy with the appointment system that meant no wait when I arrived.

Al Hildestad

4 guys waiting on two customers. No help.

Angela

I feel we received a great product for a great price. Kerrie was very professional and knowledgeable in helping us decide on a major purchase .

Steve Burkhardt

Very customer friendly.

Scott Caslow

Great customer service, good sales

Andrew herbst

Went to go trade in my laptop an iPad mini and got over 200 bucks. Bought a game an enough batteries to last me till next year

Bradley Dagen

The staff is incredible!

John Taylor

Great customer service. Informative and helpful staff. Always have or can quickly get what I need.

Trevor Thomas

Friendly group of workers. Knowledgable..

ben stock

Bought a TV there and had an awkward exchange with Luke. Very unimpressed with his TV knowledge and customer service. Replying back to Jen @ best buy.... previous experiences have shown that handling it in the moment has proven to be useless in retail environments such as yours.

M. P.

Good place to load up on electronics.

Nick Peloquin

Take your old tech and batteries here. It's also a phone store and has internet enabled devices to but electronics online.

Alivia Johnson

Very helpful I asked which phone I should get the iPhone XR or the iPhone xs.max they said iPhone xs.max because it is better camera usage and now I have the iPhone XS Max and I am very happy about it

JayJay Smith

Easy return process for online order. Restocking fee was a surprise, but rep was friendly and informative.

Michael O'Rourke

The staff while friendly isn't always the most knowledgeable. Expect to be told about the return policy in place of an answer. Stock levels are generally good and they will price match legit online retailers.

James Vaughn

They checked stock for me and another store to see if they had what I needed. And they offered to order the item for me. Great Crew. Clean store.

Cynthia S. Bankhead II

3rd car system still have the best installation personnel in town. No problem in any of my cars. Each vehicle has the perfect system in it...NO COMPLAINTS and did not have to bring it back for anything o er the years.

Eric Lemaire, Jr.

An impenetrable fortress and nearly impossible to get to by car. Once you're there, it's a decent Best Buy.

Tina Mason

Beautiful theater. Wonderful concert of "American English"

Nancy J. Jackson

Best Buy - where only positive people need apply. Was looking at cell phones past 7 days & 2 phone tech sales reps answered every obe of my oddball questions. And that meant? Their knowledge & expertise saved me not only my money but my time as well. It's the Best Buy team of ourstanding employees who know even complicated merchandise, products & plans that will keep me making return trips. 3/24/19

pedro marroquin

Good customer service very helpful staff

Diego LeBaron

Go here all the time. Great people.

Natasha Kamerick

Very clean and nice

Rebecca Smith

Had some audio work done and the guys there were awesome. I was in and out in 20min and the price was right. Thanks for taking care of me

TheWizGamer

Great customer service helped me out and was very enjoyable to be around.

Music-love Peace

The best part about shopping here is how very helpful the staff are. Every time I go I am asked at least twice if I need help with anything. When I do have questions about certain products they are very knowledgeable and help me choose the right one for my needs. They don't try to get you to buy the most expensive thing all the time either. The store is clean and well organized.

Usa Boy

Very. Very. Good 100%

Jo Keith

Great customer service did not rush us

Melody Sheybani

The manager Isabel is amazing!! She listened to my problem, made me super comfortable, and helped me with going over & above! I will come back to this store only because I know you work here

Robert Terpstra

Very friendly and helpful!

Donna Woodman

Devon was extremely help and friendly also superb and intelligent.Great at technology. He went well by beyond to help me which makesBest Buy best in my opinion. Also Donny was very helpful and competent. A very nice exyperience. I will always think Best Buy is best because of them.Thank you.

David Ferguson

Over all, this particular location pleasent shopping experience. Although there is a bit of a trick to getting into the location. It is located on a very busy intersection and if your not paying attention you can find yourself heading to Revere with no turn around point for quite a ways. The location also share a parking spot with a park. So pay attention going in and out for families and walking traffic. BEST BUY is BEAT BUY. For the most part you dont have any issues and there are enough knowledgeable people to handle your shopping needs.

Jason Liang

Shopped here during the Thanksgiving Holidays and encountered a slight situation with purchasing a PS4. The manager was very professional and acted very quickly to solve my problem. Overall, I feel pretty good, I had really good customer experience at this Best Buy branch.

Randy Knudtson

The technical assistance was top notch!! I had a number of technical questions and the associate I spoke with had detailed suggestions that he even wrote down for me before he helped me make the right purchase. Very exceptional service !!!

My wrestling boys McCord

There were 3 days late in delivery of our refrigerator. Very disappointing. No one took ownership of the mistake and kept blaming the other department.

Will Thompson

Great place! Lots of people so the staff was a bit stretched, but give them time and they will help you!

James Lawler

Ordered online and reserved in store to pick up Christmas Eve, no hassle no wait it was awesome and very pleasant employees too

Ray Colevris

Got phones very helpful.

Wilsa Blood

Great store

Christine Everett

Nice stuff and nice workers

TheMemeMan95

Quality electronics, a little overpriced but good nonetheless,

Cody Stambaugh

Helpful staff.

Lonnie Netzel

It has what you want in electronics

Justme Dollazallday

Great service bought a wall mount for my 75-inch TV and now it looks even more awesome

Warren Kaczmarek

Very helpful, would have to order what we needed. They don’t stock large battery inverters

Marcus Pitts

Great, friendly customer service.

Keith Hunley

At&t service if that what you want go to an at&t store they are more experienced at it

Sherry Lewandoski

The employee's are knowledgeable about the products most of the time. More times than not the item I'm looking for isn't in the store but is online. Very frustrating.

Mary Martin

I will not go in this chain store and purchased items from them

Barbara Mccollum

Looks good inside, with the changes. Needed to pick up electronic device. It's been awhile being in Best Buy.

Kevin & Joey Crist

We had the opportunity to work with Kerry and Sean. We were looking for a home security system. Both young men were VERY knowledgeable. They made the experience relatively painless.

Joanne Ward

I asked for a simple plug for an ipad. Less than $20. He showed me one for $75. Wrong one! Then a charger for an Olympus camera. Again tried to sell the wrong one. I had a good enough mind to know right from wrong. Asked a guy in a different dept and he helped. Infuriating. I am kind, caring person but smart to know they were wrong. They won't even reteach him or reprimand him.

Sándor Bokor

Good as always. Helpful staff at this location.

Priscilla price

Sales person was courteous and explained everything to me. Enjoyed the experience

Jeff Martin

All the representatives and Customer Service were very friendly and helpful. They had good product knowledge and took the time to answer my questions. It was a pleasant experience!

Nick Russell

Helpful staff. Found what I was looking for.

Brandon B

I got to the store pretty close to closing time so I was trying to hurry for the sake of the staff. The product I was looking for was out on the shelves but one of the associates went and found it in the back for me and personally escorted me to the register and check me out so I was in and out very quickly. Working retail myself this is a type of customer service I'd love to see

Christopher Hickey

Laptop department's customer service was prompt and courteous when I purchased my HP Envy this afternoon. Thanks to the employee who assisted (sorry, I forgot to get his name)!

Tommy Manning

Excellent customer service all the time at this location. Great people skills.

LunarSpotlight .

I visited this location during an area-wide network outage, but the staff carried on flawlessly. The yellow-shirt near the door knew the exact location of the item I was looking for and saved me the hassle of walking around, was very impressed. The cashier was still able to price-match from another store despite the outage, saved a few bucks. Excellent impression overall.

naveen kumar

Good place for electronics with decent discounts but I always try to compare the price with Amazon before buying here.

Amanda Senn

The customer service here is great. I game in to get a smart watch for my husband but had some issues with my rewards for my credit card. The cashier who assisted me was patient and took the time to ensure everything was correct. Everytime I have been at any location there is always someone asking if I need help finding anything.

Joshua Culifer

It's a nice fancy electronics store..... Decent customer service

Casper Karoff

This location is always willing to assist customers. They are friendly, knowledgeable and thorough with finding a solution.

Bert Schertz

Friendly knowledgeable employees.

Justin Wooten

Always great service. Also good knowledge of their TVs. Helped us pick out a new one and gave us some excellent tips on home audio.

Jason Sheehan

Great selection of electronics and computer equipment and supplies.

Brent Curtis

I've never gone to Best Buy without leaving with a smile on my face. I bought a new computer several nights ago and left knowing a knowledgeable, patient employee had advised me on everything I needed to know about my purchase. I got all the options concerning extended warranties and payment. Who could ask for more?

Mike L

The employees are too busy talking to each other to help take care of you.

Nicole King

I usually find good deals.

Mrs. Nicole

Not one employee asked if I needed any help. I walked around the phone area for a good 10 mins. As there was 4-5 employees talking hanging out. I even walked out looking at amazon on my phone for the same thing I was looking at yalls store. I could have bought it there but the employee lack of any job title they had. They weren’t doing it so I chose to leave and do my business somewhere else.

Simone Harms

Best service ever. The gentleman at the Microsoft counter was incredible. He knew his stuff and made our shopping experience super quick. We were impressed.

Jerod Swinehart

Absolutely tired of the bait and switch games that Best Buy is playing with consumers. TV advertised for $299 on website, not available but we have the same model in stock for $449. Done with Best Buy, they will not be around much longer. Order from Amazon save yourself the head ache!

Seth Tealbey

Great store, has everything I needed, and great service. I will be shopping here again sometime.

Joy Welch

Staff helpful & good selection of item I was looking for.

Brian Blankenburg

Very helpful staff and great displays.

Kelsey Pierce

The agent I talked to at Geek Squad was super nice! He told me everything I needed to know, gave me options for fixing my device and was super knowledgeable about what he was doing. The cashier who checked my sister out was super friendly and was efficient in getting us checked out in a timely manner. I enjoyed my visit!

Amanda Carroll

I was happy they carried the PopSocket ai was looking for!

Tacarra Moore

I went looking for a new phone and Deon was very helpful, actually too helpful because now I actually have to think about my purchase. He ensured that what I thought I wanted would suit me best. So now I have some research to do...lol

Jaime Barraza

My experience is in a car stereo is a good prize but The installation is a little bit high

William Kranski

Love going to this store, wish they had the higher end stuff here at my local store though

spliff08069 .

Rodney was awesome, painless as it gets

avimanyu datta

I like best buy, but not this store.

Beautiful Earth!

Best buy pretty much the only big box electronics store left around good deals another reason why electronics TVs DVDs stereo systems car stereo systems home stereo speakers 12 clients has washing machines and dryers and stoves and refrigerators and microwaves and plus home computers and laptops and excetera excetera excetera...

Brandon Jackson

Good place and good people. Would be 5 starts but they didnt have the pc I want and I'm petty

Dan

Polite and helpful staff. Clean and filled with lots of cool tech

Christopher Botten

I love going in here. Their prices are competitive and said they could even match Amazon prices. Really good selection also.

SuperEliteHitman .

Friendly staff at this location with prompt service every time.

Jamie Bumgardner

Helpful staff and short lines

Jeff Morehouse

Grest service, easy preorder.

Christa Ferguson

Store was very organized and clerk always asked if I found everything okay.

Melvin Wea

It's your typical BB if you are looking for the lastest tech it's place for u if searching the lastest movie's Blu-ray also their movie selection consists of only new stuff though you won't find are classic movies here

Mark Langley

Love the Geek Squad. The contract is an excellent value, especially for the technically challenged like myself.

Dan Daggit

I still prefer shopping in the store. Stores are clean, most of the staff are knowledgeable about their section. Prices are fair, wll match ads.

Maggy Official

It's pretty chill place

Shovelhead Speck

Always helpful with all my electronical needs...having said that, did make me feel a little old by doing away with music CD's, maybe they can sell me one of those fancy mp3cddvdltmtvhd things so I can "download" everything...

Jonathan Agoot

Competitive prices vs Amazon.

hunter wooten

Great service. Very helpful

Andi Liz

Went to Best Buy on a Saturday for a computer, computer was not in stock had to order it. Was told it would come on Tuesday, it came on Friday. When I got it, it spoke in Spanish. Had to return it. Again the computer I wanted was not in stock had to order it. This time it came on the date promised but it did not have the bundle with it that I paid for. Went back to the store to get the correct computer. This time I couldn't even order it because it was completely out of stock. BUT all was not lost. They have excellent employees. Juwan, Rebecca and Joe worked very hard to make sure I was a satisfied customer. I wish I could remember everybody's name who helped me on those days because they all were part of an excellent professional team. Thanks guys.

blake johnson

Tried to call to ask if they had an RCA to F-Type cable male fittings. And the automated system just ran me around never did find out. And when I finally got into the hold for customer service nobody answered the phone. Too bad automated systems are taking over good personal customer service.

Daniel Pfaltzgraff

Very helpful. Decided we wanted to buy online and they ordered it for us in store to be shipped to our home. Answered all the questions we had so we could make a good decision.

Joe Roy

Not sure how long ago they remodeled the place but it looks great.

Christopher Franson

Today oyff all days they lost a perfectly good impulse buy. Brother and I drop by and he was only looking for ink for his printer and decided to get a w wireless charger pad for his wife. I had also informed we should look at some points for his tv. 15 minutes at the customer service area waiting to check out before we decided to just leave. Multiple times others came out and looked at us and did nothing. The 2 others working with customers on who knows what can't even stop for a second and call someone or say something. So left the items and walked out. Decided if they really wanted out business that day they would have been more observant. Lost a couple sales because of it. They can try again next time we're in.

Kariss Hawkins

Great service and awesome electronics of all kinds

Ethan

I have had two radio installs from this best buy, both were Kenwood units and both work excellent. Very professional and took great care with my trucks. Will use them again I'm sure

September Craft

My boyfriend preordered The Let's Go Eevee Switch bundle. He paid the full price for it when he did. We go to pick it up and it's not there. They stand around like a bunch of idiots because they don't know what to do. They don't offer to fix the situation. We left and I called later on that day to figure out the situation more. They left me on hold for over 30 minutes. Finally they got my phone number and said they would call me back. They never did. My boyfriend had to call today and they finally came up with an excuse. Something stupid like, "There was a mix up with the delivery truck.." Okay, but my order still should be out there somewhere. My boyfriend got his money back. We should've been guaranteed our item we preordered it so far in advance. I absolutely hated this experience. A bunch of people standing around like zombies. I will never buy from this Best Buy again.

alysia frees

Great customer service

James Walker

Great, helpful, electronic staff. Not pushy, judt answered my questions.

scott huynh

They still have games out to play so that's an automatic 5 stars for me.

Brandon Shoemaker

A great place to go for electronics, however watch the fine print on pricing for phones. I'm still old school and love CD's and unfortunately they do not carry them anymore even though they are still making them. Only place I go to purchase home entertainment stuff, and they are great at price matching. I have not ran into an employee that was not helpful and knowledgeable.

dave Ashabranner

Fast service very nice girl rang me out very cute too

Harshit Amya

Visited this bestbuy store for first time on Black Friday. Was able to find what I was looking for but it took a lot of time to find someone to assist me ( Could have been because of the Black Friday rush)

Jeremey Goodell

It's Best Buy... You pretty well know what you're going to get, and that's not a bad thing.

John Smith

Store pick up was quick and easy. People were super friendly.

SavvySteak .

Great prices. Good to get electronis needs.

Wayne Kinkennon

Overall satisfied with this store, on occasion employees may be busy with other customers and service tends to be slower, but employees are knowledgeable and friendly. The store usually has a pretty large selection of stuff that you absolutely dont need but want anyways.

Susan Olsen

Upon bringing my lap top in to be fixed the tech goes to look at it he breaks it. They inform me it could have happened when I opened it. It is not covered by warranty so damage done by them would cost me 200 plus dollars. Beware!

Andrew B

Quick professional service, clean well laid-out store. Plentiful parking. Helpful staff. I purposely commute 15-20 minutes to go here even though I have a close store.

Bret Lanser

No one helped me! Not one person. You have all these people and not one asked and I was dressed up even. No wonder your company is going under...

Nathan Carlson

Horrible customer service. Bought a 65 inch TV and the man would barely even face me and then walked away mumbling when I asked if they had a certain brand in that size. He then helped cart it out and stood there and watched as I struggled to try and find an angle for it to fit through the trunk of my car. All he would say was "wont fit" over and over. It easily would have with the slightest amount of help.

Gina Cihacz

Quick in and out. Very helpful

Dave Van Allen

Kinda bummed they didn't sell Fi SIM cards...

java drinker

Was at this store in Bloomington IL Not busy at all. Not 1 worker acknowledged me and I was wanting to buy an expensive camera and left after 30 mins in the store with no help. Also as I left 4 employees at empty registrars were in their own world and totally ignored me. Along with door person that didn't say a word. Will not go back to this store. Customer service = MINUS 100% !!!!!!!

Brian Sykes

Not always easy to get help but for the most part this Best Buy had been pretty good to me.

Barry Parsons

The employees were all very friendly and helpful. They actually seemed to care about me and my needs, which isn't as common as it should be. They helped me find what I needed and were great. It really helps that they have a parking garage too. There were several spots open there while the outside lot looked pretty full. It's in a busy shopping area so getting in can be a challenge but it's nothing horrible. It's still a good store.

David Herman

A+ customer service very helpful

Tomeika Williams

Been to a few Best Buys. This one has very good customer service. Always appreciate it.

Eric Hyde

Only place in town with a decent selection of cell fines both, both unlocked & for most carriers. Good savings on clearance and open box and real good deal of the day online for pickup in store

Alan Matthews

Good store, whipped out from Christmas but helped me find anything I needed

Jeremy Eden

Plenty of people willing to help you and good product selection.

Nichelle Tompkins-Holt

They were very helpful and I will be back!

Scott Kreher

The staff was attentive and helped me carry my large item or to the car. Great sense of humor and online purchase and pickup was a breeze.

Sean Johnson

Don't bother calling, trash customer service. They just transfer you then someone else hangs up on you. Lowest common denominator working here.

Kim R

I hate leaving a bad review but I can not let this slide under the rug tonight. My husband and I love Best Buy and it really sickened me by the total lack of respect that we recieved this evening! I dont ever remember being treated so poorly in my entire life, to the point where it was almost humiliating! We had come to exchange a laptop that we bought under false advertising, which Best Buy later rectified it shortly after they realized their mistake. Anyhow we just got off of work, as we are both truck drivers and were not our Sunday best dressed but looked like we just got off of work. Immediately we were directed over to the laptops to find a replacement right away and get out. We were still curious about a few choices and very quickly were we put right in our place by this kid telling us that these computers were out of our price league, Excuse me, and when did you become our financial advisor? As we are far from his economic value! But I brushed it off and continued browsing when it happened again. So I merely grabbed an $800 PC, not knowing a thing about it. Just to get out of there and not have him try and shame us out anymore than he already had, and he must be thankful that I was too tired to open my mouth tonight. But I will be damned if he will be able to make someone else feel that small. Where did kids lose their manners and respect for adults. These millenials need a good swift kick to remind them who brought them into this world. Sorry to rant but this was absolutely uncalled for and someone has to finally speak up instead of being PC! Otherwise, I hope this was a 1 time event. Besides Mr know it all, the store was very nice, with e everything that you could ever want to have in a state of the art home like ours! Merry Christmas

Tammy Erwin

Store has items displayed with clear pricing and isles are organized. Easy to read boxes and able to find what I needed. No long lines and check out was fast and friendly.

GingerHippo Designing Digital Footprints

My absolute go to for everything electronics related. Always great service. Keep up the great work.

Neal McPhillips III

great service. our item was not in stock, but the guy offered to order and send to our ho use. we are really happy. love best buy.

Urban Experience

Sales associates were very helpful!

Kyle Stendel

So much better than the Apple Valley store. They have many more computers and laptops out on display. They also have lots of high-end audio stuff near the back of the store which is really cool. Many more choices for PC gamers for components, peripherals, ect. I bought a laptop today with their student deals and it was a very pleasant experience. One of the sales people who helped me out was very helpful. I wish I remembered what his name said on his tag. But all around, a great experience and a pretty kick A Best Buy! It is one of the best I've been to!

Kris N

Always love to wonder around

J fmdevil

This Best Buy is personally my only reason to go to this little strip mall around the Jordan Creek Mall. It is a nice store, with a really big selection of all of your electronic needs. As far as price goes, Best Buy has done a great job at making sure they can compete with online providers. even though online providers will match the prices, for me there is just something about being able to see the electronic in action before I buy. I hope to see Best Buy stick around for many years to come.

Todd Davis

Ask for help as soon as you walk in or you may not find anyone to assist you! Went in to purchase a new radio and could not get any help even after asking someone. Got tired of waiting so I left to cool off and get some lunch. Went back later to get what I wanted, second time was better but still had to wait (not as long) for help.

Marvin Plamondon

Knowledgeable and professional as well helpful.

Dave Fleming

I went to the Woodbury store on Sunday to buy a specific 70" tv that I had researched on-line. Unfortunately I was assigned to an obviously very new rep who couldn't answer basic questions plus we had a "communication barrier" It made what should have been a simple transaction overly difficult!

Mike Hobby

People were very helpful.

mary rolape

The sales person was able to analyze my needs for a home security system and make a recommendation based on product performance. I had talked to someone earlier who had given me incorrect info. This gentleman did research to confirm the best solution. I went home and was able to set the system up with no problems. This would have been an expensive disaster without his help. Yay Best Buy!!!

Kyler Dowling

Sad to see them declining but still good.

Tom Stewart

The people here really know their stuff. Great store.

Bruce Newmaster

Crazy Christmas rush. Took 2 hours for one hour pick-up. Team was doing their best to take care of people.

Jeremey Arvin

I come here only when I have to it's always been more expensive

Shawnda Smith

Excellent customer service! Recieved excellent advice in picking out a new computer.

Xahbo Jones

The store was under stocked. Despite the many employees not a one offered me assistance. I tried to catch an eye etc but short of confronting someone either they all were busy or engaged in this that or the other. I ended up wandering around looking for PC games that they didn't have. I had a pocket full of money and with a little nudge was oh so close to talking myself into buying a mavic pro drone. Not a one even enquired if I needed information or assistance or even engaged in any pleasant conversation the fish that got away.

steve mayes

Great sale prices. We compared them all!

Hillary Paul Metcalf

Easiest shopping experience ever... We have gone here twice with some research in hand, and employee quickly has helped us with all of our questions and set us up with the best deal. Then they even help you load it up in the car. Thanks, team!

Keen Inkheart

My ordeal was first an online encounter where I was advised to go into the store for assistance on purchasing a part that was not in stock, anywhere in this state (at bust buy that is)... The person over the internet said they had no way of assisting getting me a part. So I figured I'd attempt to call this store to find out if this was something that could be done as opposed to waste me time with a lack-luster visit. So upon calling I was passed around from rep to rep (8) which none of them seemed to understand what computer section of the store for purchasing a graphics card meant (though I give credit, one rep tried but I was on hold for to long to get shunted over yet again). All the while attempting to get to the Computer section of the store so I could speak with someone regarding purchasing the desired out of stock part. Then on the 7th rep they transferred be to the 8th who wasn't even in the store anymore and was asking for information on my account--which I wasn't going to open anything if they couldn't even get me the part in question. After the rep kept insisting that I give her account information, that again I didn't have nor was I going to open I hung up after my 30 minute venture... I shouldn't even have given Best Buy a chance when the online agent couldn't assist and go right to Amazon for my purchase requirements. It's a shame but I don't think I'll ever use Best Buy again--it's not worth the hassle when there is modern convinces.

Lucas Strickler

It's a good store however workers are extremely annoying. I was carrying around the product I was going to buy. It had a security tag and everything on it so there was no way I could steal it. However, as I was going to look at the accessories. There were 4 different workers following me. Every move I made they followed me. There's a difference between good customer service and being a pest.

r sig

Great selection and informed associates. Save your receipt for a no hassle returns per stores return policy.

terry richardson

Staff was very Helpful. Price awesome! Printer

mobile detailing

Good good food

Tiffany Owen

We were there 3 different times today trying to get the right computers for my family. The people in the tech area were knowledgeable and made sure you were getting the best deal for what you need. Every experience we have had at this location has been great.

Joyce Maggi

Staff always helpful and efficient. Store layout easy to find what you need.

Darin Miranda

We were offered help several times. Staff was not pushy and knew the stores inventory. Helpful, friendly people. Nice store.

Gordon Eldridge

The store didn't have what I wanted but it is a good place to start.

Dan Ryan

Definitely needs to relocate. The Waldorf Best Buy is larger and has much more overall. I've had mixed experiences with this particular location. I believe if they acquired a bigger area in Lexington Park to relocate to there would be more employees there to help as opposed to their small staff now. Overall, I usually prefer to go to the Waldorf Best Buy, but I would really Like to see that change.

Mario Gomez

Came here a couple of weeks ago..needed new refrigerator and stove..very helpful employees..will be coming back

Kim Nguyen

Spoke to someone who said that they could take my old computer tower. Went to the store and lady was rather dismissive and then went to test it for 20 minutes. Then turn around and say they won't take it. While they offered to recycle it, I wasn't happy because of the wait. Not so much that I was told one thing on the phone for another. That's my fault for not asking for clarification. If the processor wasn't qualified, then they should have asked me or look at the sticker that shows what type of processor it is. I wouldn't have wasted their time to test if the processor on it wasn't qualified. I decided to change my review slightly, to avoid sounding as rude as I originally did (I'll admit that I did). I didn't like how long it took, but I can't change what happened and I'm glad that I don't have that old computer tower anymore.

Simny Vazquez Gomez

Good place to buy electronics especially TVs

Verona W.

Prices a bit high...but very clean and orderly store. Didn't end up purchasing anything this visit.

Roger Roehl

Great service know there stuff.

Lydia Walker

I love the fact that you can try before you buy. Rare in this Amazon age.

Will Hodgkins

Got most anything electronic . Staff well informed on products and very helpful

Tim Elizondo

They've recently redesigned the store in Oakdale Minnesota it's not bad now certainly more organized than a used to be, The help at the computer Department was a little bit refreshing compared to what it used to be. Also I know that when I visited the store in the past it was a nightmare. Kudos to those who have tried to improve the store.

Susan Cooper

Gave me the wrong information. Felt like a bait and switch

Michael Ballard

Experienced great service while looking at the Sony cameras!

Garrett Lueth

It's a Best buy. That being said they do have a pretty cool home theater section that not all best buys have. Also the staff has been very polite and helpful ever time I have been there

Megan G

Great help from their staff!

Tyler Houston

It's a good place.

Justin Brand

Sometimes lacking in products for the location as they are serving the Papillion, Ralston, La Vista, Bellevue area. Nice staff, very helpful and will make sure you find what you need.

Kaleb Graham

Employees made it to where I can a afford a lot of things using there credit cards best place ever

Vicki Fastner

Pretty much self service....we were there over 40 min and no sales help around. Cashier was very nice

Steven Green

Awesome Place To Go

Lindsey Stephenson

I took my iPhone 7 in to the Best Buy, at Jordan Creek in West Des Moines, IA, last Sunday. Apple told me I could take it to any Apple Certified Provider to put a new battery in it. My battery wasn't holding a charge for more than a couple hours. I made an appointment and took it to Best Buy, and it took me about 20 minutes to get the paperwork filled out. They told me to come back in 2 hours to pick up my phone. I went back to find out they had broken my phone, but would be replacing with a new iPhone 7. Well, the SIM card didnt seem to be working, but after about another 2 hours in the store they got the new phone activated. It was fine for about a week. The phone has no service and has a triangle in the corner with an exclamation point in it. I then took it to Verizon because I thought it was a service issue. They said no, you were given a defective phone. I would need to take it back to Best Buy, since they broke my phone and gave me a defective replacement. I take it back to Best Buy and they fix the phone, only to have us drive home (which is 30 miles each way), to have it quit working again. They then said they would give me $50 off a new $800 phone. They broke my phone and tell me I have to spend $750 for a new one. We spoke with countless managers. They were terrible to us. Do not trust Best Buy with any of your devices. Their customer service is some of the worst I've come across.

Jack Thompson

Great survase for every need

Chris Morris

always a great experience! Very helpful staff!

Charles O'Rourke

Pickup order kept showing in progress, a full day later. That’s not the problem. My problem is you’re not allowed to reach a person via phone. Is it ready, and just not updated online? Was the item out of stock? Dunno. Guess you’ll have to drive all the way to the store and risk it, or listen to the phone robot tell you your order is in progress again. They don’t have time to waste on your silly phone calls.

L B

Went into Best buy for the first time in years and remember why I never go in there. The sales guy on the floor was helpful which is why I did not give a one star. He showed us a decent wireless router then mentioned it was on sale on Amazon and suggested we use their price match guarantee at the register. I brought up the same router with the same product code on the Amazon site but because the picture looked different than the one on the box he said he could not give us the price match. Needless to say we ended up ordering the better priced one on Amazon. Thanks to the associate that suggested it to us though.

Christopher Smith

They didnt have what I was looking for. Which was a decent camera for PC for a decent price. The store is pretty decent though. They have some unique stuff.

ArticAnimal33 1

Friendly employees and low Prices and my favorite store

J.A Caldwell

The salesperson at the phone desk (Kelsey) was one of the most helpful I have ever encountered. Every company needs more people like her. A+++

michael schram

They would have received five stars, but I ordered something online and an email told me it was at the desk and ready to be picked up, unfortunately it was still back in the back and they had to go get it... Other than that the person working the desk was extremely nice and everything else about the transaction went very smooth...

melvin parker

They were very helpful

Philip Marcil

Have bought a lot of electronics from them in different stores. Employees are hourly so they are genuinely willing to assist you. They are knowledgeable about their products and are helpful to people like me who are not technically adept.

Lori Peterson

Very few movies and no cds

Ingrid McClure

Can always find what I am looking for at Best Buy! Friendly, knowledgable staff.

Valery Ropp

Helpful but I had to go to another store to pick up & then wait while they redid the order

Allen Firnekas

Always helpful. Knowledgeable and have always gotten good service here.

linda franson

Very good experience at Best Buy customer service. They courteously and efficiently resolved my printer issue. Thank you!

Larry Fort

I like the Best Buy here I even met a brother from the westside of Chicago here

sean bonner

Very helpful people

Tso-Yu Chen

1. Well stocked 2. More choices than other besy buy 3. Friendly and helpful staff

Taammy Gossett

My little brother got a knew TV and sound bar. A great deal.

Tammy

Thank you Daniel for being so professional and informative.

Patricia Hawkins

Love the selection of tvs

C Williams

I'm just tired of best buy. hasn't been the best in 20 years. way tho high priced and just a terrible selection.

shane smith

The inventory is limited. Staff usually isn't readily available to help with any questions the tines I've been in here. Found a few dam locations where staff is helpful but every store you goto you get a different answer to your questions. Lately I only use them for blu tooth speakers and 4k movies

Jerry Mumm

Went in today to buy a new Xbox One X and Red Dead Redemption. Ask them to price match Microsoft web page for the price of the game and a special they were running they happily obliged and actually give me an extra game. The woman was extremely helpful and newer stuff very well. It was a pleasant experience and she made it super easy to get everything I needed in less than 10 minutes!

patricia story

My daughter purchased a computer there he had it was an open box and also a discount was applied to it and she got a fabulous deal! Praise the Lord!

Patricia Hill

Very helpful staff! They definitely seem to really love their job. And they seem very good at it. I came in looking to buy a TV and some speakers for it and they were more then willing to help. I also noticed the Geek Squad car install bay. So I mentioned to my salesmen I was having some weird speaker issues. He said that the installer didn't work every day but should be back on Tuesday (I believe). He said if I needed anything sooner that there was a guy at Audio Central that could help me out. His name was Brandon ( I also believe ) so I will follow up on that and see. I really appreciate the help !

Steven Dalbey

Very helpful and knowledgeable appliance department. No pressure and a willingness to genuinely make sure I had the best information to benefit me. Salesman was honest about an option at a competitor being a better deal. I went to the other store and the service was slow and terrible. Went back to Best buy and bought the appliance from them because of the salesman, and the delivery date was also not backed up. The price at Best Buy was very competitive but Best Buy didn't offer military discounts. I chose them anyway. I've been pleasantly surprised in the past couple years.

mainely me

Had to wait for quite a while for a sales rep but once waited on was helped promptly and informative.

gee moi

Visited Best Buy in search of an HDMI extension cable. Found several in stock at around $15 ea. without taxes. Works perfectly in an area where my Fire Stick couldn't fit.

Tim Rosten

Went in to purchase a new phone. I did my research and already knew what phone I wanted to get. However, it still took a long time to have an associate be able to help me. But when someone did take the time to assist me, they were extremely friendly and very helpful.

michael richardson

Made a purchase that ended up being defective and for a replacement I worked with Mason. He was awesome, got a replacement on the way, and within a few days I had my product. The problem started when trying to book an installer to come out to set it up and give me some training. I was promised installer A and instead installer B called the day of the scheduled install. I called the store to ask why the change happened and what I could do to get installer A out (apparently the best they have for this particular product). The lady that I spoke with was rather rude, stated that Mason was not in, and that all she could do was call the install team. Living close to the store, I thought it would be best to drive up and see what was going on. I dealt with a gentleman named Parks, who was awesome, but his hands were clearly tied. He called the GM, Doug, to come over and talk with me and correct the situation. He asked what was going on, I went over everything, he pulled out his phone, showed Parks a number and said "call Joe and see what happened", and walked away. That was it. Boom. Nothing. Then walked about 2 feet behind me and started interviewing someone for a job. That was the entire customer experience. Not a care in the world. All this would have took to get me moving was to get installer A scheduled to come out. Tell me the next available time and guarantee that installer and time. THAT SIMPLE!!!!!! I took the equipment back after that lovely experience and asked for a name and number to call to talk with someone about the experience. I was then informed that the last GM left and they brought in a DM, Doug, to cover. Yup, this is Best Buy's DM giving this lovely "could care less" customer support. Doug actually heard me tell one of the customer support members what happened. He walked up, pulled out his phone again, read Joe's message stating that installer B was capable of doing the install instead of installer A and walked away. Not once did he acknowledge that I was standing there or attempt to rectify the situation. I was then given a name and number to call that did not work, followed by being told to just call 1-800-BEST BUY. Well, 3 hours , countless transfers and disconnections, I give up. The team that works the Magnolia Room was great, but hands down some of the most nonchalant management handling a pretty straight forward request and customer service issue has 100% turned me off. I guess I'll shop Amazon and the few mom and pop's remaining in the area to finish off my home stereo.

Zachary Bond

DO NOT WASTE YOUR MONEY HERE! Store clerk trying to make a sale lied about open box ps4 remote. We come back less than 30 days later ps4 is 50 cheaper and remote is 20 dollars cheaper. Manager could care less and refused to reimburse the difference. 70 dollar difference in less than 30 days! Save your money and buy from Walmart! Better prices and wayyyy better customer service! I will tell everyone not to go to Best Buy.

John Hinnenkamp

Very helpful staff.

Adam Dunaway

Kind of small but they still have a decent selection. Staff is friendly.

Robert VanDyke

Great install department

David Knauf

Sarah was a rock star. Outstanding customer service. Well done Sarah. Thank you ☺

Barbara Oehrli

Sarah was great. She helped me pick out the best phone for me, and explained why. She was never pushy at all. She also was awesome getting all my old info. off my old phone, even though it had fallen into my cup of coffee. Great job Sarah

Hope Duchaine

I love to get my entertainment products there.

Nicholas Gardinier

Always a great experience at this location, sad they are closing November 2nd.

Jay Schratz

Nice store. Prime Location. Friendly and helpful staff

Than Condopoulos

Ok,limited selection for such a big store, employees didn't seem too keen to rush and help, 4 of them lingering about the entrance making sure to stay away from people with questions.

Wes Wegner

Never was approached by any staff member even though we were there over a half hour. We had to figure things out by ourselves as to what would work best to fill our needs.

Claire Tyson

This best buy sucks less than other best buys.

Wanda Stokes

Best Electronic Store Ever.

candace emery

They ignore you when you're a female in the computer section and don't know a lot there. Easy to navigate and it's usually easy to find someone in a different section.

Patrick Harris

Only had the high cost product I was looking for. But you can go on line and buy the less costly if you don't need it now. Was it was a wasted trip. I don't know about you but I hate wasted trips... Good example why Amazon's doing so well!

Ashley O

Very helpful and personable customer service reps.

JEFFREY HALVERSON

They are helpful.

Ron K

Out of what I wanted and didn't seem interested I helping find something else.

Layla Dane

Nice, knowledgeable people. Quick service. Great prices.

Phil Hartwig

Always good employees

Armand Wong

Did side-by-side comparison with Amazon while in the store on select products. Sometimes the difference was a few cents. It's nice to be able to actually see and touch an item before buying it, such as the very pricey new iRobot vacuum cleaners.

Trevor Axelsen

They renovated the store which makes it hard to find what your looking for but other than that it's clean and wicked bright. The people there are wicked nice.

Carson Glaser

Very nice staff and free installation for my product!

Cj Walter

All the electronic devices you could ask for and then some. Helpful staff.

jordan Ramsey

Was sent here by village point to receive an instore pickup mistake and they didn’t have my product. Super rude, even the manager and no help at all. The service sucked and they just blamed everyone but themselves on problems they were accountable for

Adam Arneson

I never knew there were that many kitchen gadgets that I needed. Not just a huge assortment, but a variety of every type of machine. I didn't know there were so many options in waffle makers, or air fryers. Definitely recommend this Best buy if you are looking for things you didn't know you needed. Also quite the assortment of appliances, again I wasn't aware they were putting massive touch screens into smart fridges.

Joe Reese

Always a great place to purchase electronics and accessories, still competitively priced..

Brian Supple

I we did at least 15 minutes before anyone even acknowledge me. I ordered a beer but was brought a whiskey. Then they brought me the beer but still charged me for the whiskey. Of course, I did drink the whiskey, but it is not what I ordered. When they finally did take my order I ordered the corned beef and cabbage with potatoes and carrots what I got was a good portion of corned beef, honey carrots and mashed potatoes with no cabbage. Not your usual traditional Irish meal. I would have ordered at least one more beer but I was not given the opportunity. The waitress brought me my bill as soon as I finished my meal and did not ask if I wanted anything else. Definitely not sold on this place mediocre-at-best.

Anita McCants

A mostly friendly salesperson helped me order the item I had already researched and came prepared to buy. It wasn't in the store so he placed the order online. I received my purchase the very next day which was 1 day earlier than projected!

Norm Walker

Wow what a beautiful story everything I was really laid out nicely the staff was super friendly everything was easy to find I just cannot believe how cheap it is to buy a 75-in television now.

Alec Peregoy

Knowledgeable staff. Very friendly and they got us in and out.

Kristina McElwain

Finally done with this west side BB. We really like the East and NW locations. Yesterday was our final straw at this location. Went in to purchase a MacBook Pro and the guy wasn’t willing to work with their price match and the one they had refurbished he wouldn’t come down either. I asked if that’s what his manager would say as well and he cane back and said they would come down any further. I know for a fact they are willing to negotiate their open boxes and refurbished items. I asked about another brand and was told the same thing. So much for even their price match. Went out East and I didn’t even have to mention price matching because the sales guy brought it up first and he found us a great deal. I could tell I wasn’t dealing with employee of the month on the West side. (Kevin!)

Sueann Whitney

Found what I wanted on Google.

Jeremy Dean

Love trying out Switch games there. Good selection of other electronics as well.

Iris Dahlia

(+) Different selection on products compared to target or Walmart. Store was clean, organized, and well stocked. (-) Gave us in store credit, for a fitbit we had a warranty on-should have received cash. Employees don't greet customers when entering or exiting the building-even when visiting multiple times in a day. Staff need training on customer service, I was not helped by any staff today and a few staff spent, what seemed like, too much time with unprepared customers, when they had other customers to assist. And when calling the store the recorded voice, talks for 2 minutes straight and the options are limited and didn't direct me to the person I wanted to talk to. When I did get through to someone, to report issues to a manager, according to the woman I spoke with, there was none on duty at the moment.

Angela Jenkins

Visited to complete an online order pickup. It was cool inside the building, and I finished my pickup in minutes. The associate who assisted me was friendly and efficient.

The Girl With the Mousey Hair

Amazon for old people.

Cameron O'Daniel

Always a helpful staff with answers

Zuliette Arencibia

I love electronics so of course Best Buy my place to go.

barry allen

They will follow you around like a criminal. Until i actually need help and then everyone was busy. From what I could see, they are more interested in treating you like criminals than customers. Will NOT return.

Melissa carr

Wayne was amazing. Took such great care of us and all my questions. Even made sure everything requiring batteries was working before we bought it. Excellent customer service

Charlotte Walker

Had what I needed in stock; super helpful staff!

Pam Ulfers

Dakota took very good care of us - thanks so much!

Sharon Patricia Dodd Rickard

Wanted to buy a smart watch and they didn't have anyone to help me. I had 2 sales people that didn't even know the prices.

jed swenson

Always good and helpful. ☺

Calvin Ashvyer

Great customer service and I will be there again

Amber Kunzweiler

The staff here are very helpful and low-pressure. The store is well laid out with plenty of space and a good variety of products. We are disappointed that most Best Buy stores don't seem to be selling CD's anymore. While this is understandable since so much music is digital these days, we were hoping that a store in a larger city might carry some. However, we are grateful that this store is still thriving and for the capabilities of their sales specialists. In a world where sales are becoming more and more online based, it's nice to have the option to view products in person and ask professionals their opinions instead of reading hours of reviews to get an informed opinion.

Alex Rowan

Workers are helpful and knowledgeable about a variety of subjects.

Jay Eggler

Great customer service!

Neeka Leeshay

Good customer service

John Whiteker

Helpful and friendly staff. Store was well organized and clean. Prices were already set to reflect matching of Amazon or other sites. Good experience. In the Wichita Area the West store is less busy than the east.

Debra Guenther

Customer service understands what you are looking for and where it is located in the store and and their assistance is greatly

Adam Lamoureux

Was surprised I wasn't approached asking if I needed help when I was aimlessly wondering around. Not what I'm used to with best buy. Then again there didn't seem to be a lot of employees there at the time.

Larry Mikell

My special order was one earlier than expected.

Christopher Blomstedt

A sad day... I just heard they are closing this location. Well this review, unfortunately will not change this. I have to say this. Too all the current and past staff that have worked here... I've been coming here since I got out of the Service in the mid 90's. You all have always provided some of the best customer service and support to me over those years. I've traveled some and have went to other locations, but never has any of them did as good a job as you have. My family will be indebted to you. You've been that place.. when I or my family have needed electronics or any of the many things you've sold us.. had what we needed. We've counted on your valued experience and expertise to get what we needed done. Thank you! I hope you all get to a new place and bring that excellence with you. Though it just won't be the same driving down Kellogg and not seeing you there anymore. Good luck! And again, Thank you.. So very much!

TJ Cannon

Great customer service with friendly and helpful staff.

Haasenstein

Had what i needed, quick enough checkout

Matt Alberts

The reason why Amazon is causing retail stores to close. Went to this Best Buy store to get a camera remote(website says they carry it). There was a spot for it but employee says they don't keep in stock, I have to order it online. Why have a space on the shelf for it if you don't stock it? No point in having a brick and mortar store if you don't offer things to sell in store. Just silly...if I have to order online I would just use Amazon

Oscar dela Rosa

No one seemed to be interested on helping with I was looking for.

Harold Pickinpaugh

I think Best Buy would be well advised to pay their install techs better. Lincoln didn't have any techs and sent me to Papillion. That store only had one tech working. Seems like maybe they can't keep help?

Alan

Sales staff is just outright liars or clueless and cant read. I was looking at a 4k tv, on sale, and the sales guy comes by and says it doesnt have HDR or upscaling. Even though the tag says it does, the tv box said it did, and the tv website said it does. Of course he was happy to direct to a tv at twice the price that had those features. Make sure you know what you want before arriving, and dont trust these guys.

AceR2905

I am highly displeased. I went in to purchase a gaming system and accessories. I had several questions to ask for comparison. I had my kid ask the department associate if he could come help me out. He told my kid to hold a minute. I stood there for 30 mins watching him run around putting game systems out on the shelves. He was really busy doing that but I felt like making a sale was more important. I decided to walk out. As I did so I let the manager know. He offered to help but when I walked in he was huddled with three other employees laughing and talking. When I walked out he was in the same spot. I feel like he should have made rounds on the floor to make sure his busy employees werent losing 500 in sales. This amount doesnt put a dent in the stores overall sales but it does in my account and I want my questions answered before I let go of that much. Target helped me.

mollan lj

We intended to buy 'in-store' rather than online but the selection was small and the salespeople were not knowledgeable about the product. They also seemed disinterested in helping us. We walked out of the door, went home, researched online and found the item at a great price, with 600 reviews, and lots of information about the product we were purchasing. I hate to see stores go out of business but if they are not interested in doing business, it seems to me they have created their own problem. We will NOT go back, at least to that location!!

A L

Aesthetically pleasing. Good variety. Employees aren't as informed as you'd think and seem to just want to sell you what they make sound least expensive, i.e., "best buy". Had too return what they sold me after finding out from friends that all l needed was one smaller and better priced item.

robert wade

Always love tech

Jamika Townsel

I don't know much about Electronics but they were patient and explained everything to me and answered all of my questions

Daniel Hall

Bought a 40in sound bar and subwoofer for my TV at home it should make the Dolby prologic sound pretty good. Store was a little cluttered as they were stocking but the prices were great

Benito Luongo

Great service, super friendly, underground parking and great location. I always found what I need and get pointed to the right location. Nevertheless, I advice you to be weary of their employees, they might try to oversell some stuff that you might not really need.

Bk Wck

Very helpful people. Good products

G B

Dont try calling them they clearly could care less about customers. Tried to call for over 45 minutes starting at 7:00 on a Wednesday and they never answered. Why have a phone if you are not willing to have someone answer it

Keith Johnson

Their 15 day return policy will drive them out of business like other big box stores. What ever happened to customer service

Maranda Williams

They gave me the wrong price for the phone I purchased and I didn't get it resolved and I clearly pointed to the device and the price and I was even there for over a hour tryna switch the information from my old device to my new one and they still couldn't get it to work I had to do it on my own when I was settled and at home. When I did call about the price when I realized I was over charged they claim they couldn't do anything about because due to the holidays alot of the prices get switched around and stuff get placed in the wrong place. I got this device a few days before Christmas and got it as a gift to myself cause my phone was extremely old and I was way overdue for one. I had currently owned a Samsung Galaxy Mega. Long story short I just kept the phone cause if I would have took it back they charge a $30 or 35 dollars restocking fee meaning you don't get all your money back. But if it was not your fault you shouldn't have to be punished for something that was clearly a error on their end. This is my first time ever having a issue with them.

Thomas Fackler

It really was the superlative sale of the moment.

Charles R. Tinsley

Went to get 1Tb SATA Hdd, wireless PCIe card and 8Gb RAM, on Friday, HDD was in stock, home delivered RAM, and Wireless card on Monday. Great customer service, knowledgeable, and friendly.

Nebraska Geek

Decent prices compared to online, and plenty of help around

Ken Lasley

Great place very good sales person answered all my questions!!!

Travis Gerten

Not the most knowledgeable service, but they are all willing to help. The items carried in stock was poor for appliances. Ended up looking elsewhere for a freezer. But overall a good experience.

Theresa McCollum

Great to order on line and pick up in store. Great service.

Kelly Drury

Had a defective hover board, they replaced without any drama.

Timothy Norton

Liked the service I got

Brent Wilting

Great variety. Hands bnb on displays. Demo a vr headset

Joyce Whelpley

always friendly employees. find what I need in this store

Jack Garrard

The store reps are actually knowledgeable about all things electronics, and always provide me with great customer service.

Steve Hanna

Good inventory of electronic stuff (phones, computers, TVs, etc.) with decent prices. They won't necessarily have five choices for every item but they will have at least one choice with a decent price and quality. Service was quite helpful! I got everything that I needed. The big advantages over online purchases are: instant gratification, try before you buy, talk to a real human, and after-sales service ("Geek Squad"). When those things are important to me, I'm happy to pay 20% more than online.

gee whis

I'd like to say that not all nerds think lowly of us geeks. Here at this store, there is no geek squad. No one that works here seemed genuinely interested in what Hallz was saying. At first we were watched, not in the typical sales person is interested in what you are searching for kinda way. Then, after being made feel some certain type of way, the stalker....sorry,.. employee approached us. He asked how we were, he asked what we were hunting. We tell him the make and model of the camera charger we needed. He led us to a device (overpriced exhibit). We tell him again he said it should work. He vanished and returned with the initial charger we asked for. We realized the charger would not fit almost immediately , but he seemed put off and acted like we were lost. Lol you know what though......charger still didn't work. Thanks again

Thom Lessard

Staff is extremely helpful. Just don't expect the website to give you an just don't expect the website to give you an accurate account of their inventory.

Tekoa Sims

Not changes in this store expect on holidays prices get higher.

Carlos Uribe

Good selection of economy priced goods. Always an abundant and diverse selection. We shop here regularly.

M Minor

The volume of "stuff" in Best Buy could have been overwhelming, but the customer service representatives made shopping a breeze. They were knowledgeable and helpful and busy at the same time. Nice experience.

ladonna

The staff was amazing and the prices were awesome.i got free install on my stero

Nathan P

Very good selection and love the open box deals

Ashley Routh

Very rude staff, wont be going back. They didnt want to help me with a purchase that online site said was in store! They argued with me that they have never had item in stores! Smdh......stay classy west Des Moines, not sassy!

Candida Skuse

Quick help bit was unaware of sale on phone till told associate lol

Josh Bowen

Shelves stocked, helpful associates, fast checkout, good variety of products

K Shoup

Sometimes the only game in town for electronics. Prices have gotten competitive.

robbie hamilton

It's was great I found a 550watt Bluetooth speaker.

Helen Adams

We needed to upgrade our 5 year old phones. Came to Best Buy where the staff was super friendly and worked hard to get us phones that would serve our needs without breaking the bank. It's refreshing that they weren't trying to push the latest & greatest technology, but listened thoughtfully to our wants and needs and matched us with great phones. Highly recommended if you need a new phone and don't want the pressure sales tactics of a carrier's store.

Chris Schmitt

It's a best buy....what do you expect?

Weston Du Bois

There are a lot of cute girls that shop there

Crispin Johnson

Quick and easy when you know what you want. Not the Best Buy of old, employees will walk right by you and not greet you so you may have to hunt for help, but having worked retail... I get it.

Gear Obsession

Small Best Buy with limited stock. Asked if I needed help way too many times. Store is clean and the wait at the register is relatively short.

FREDDIE BREWINGTON

Place is average at best. Not many people there yet you still can't find any help. The selection of product they for is not much either. Almost every time I go there they tell me I gotta order stuff online. Why have a store if I gotta order everything online?

M.A. Goldman

Bought a washer dryer set recently..it's the only thing I don't buy from here..they priced matched even a sale item. Process was easy and delivery was easy to arrange.

Randy Reynard

There was nobody available in the "small appliances" area to help me. After a bit of looking I found what I was looking for. Checkout was quick and easy.

Tosha Stamper

We purchased all of our appliances for our new home during the labor day sale. Best Buy was scheduled to deliver a month later but that had to be postponed for two months (multiple times) due to construction delays. They never complained and they willingly worked with me. When the appliances were delivered, the deliverymen were nice and professional. A lot more nice and professional than other places have been when we've purchased appliances. No reason to shop appliances anywhere else because they are the BEST!

Serenity

BEWARE!!!! I would Never recommend this location to anyone especially if you're in need of a car installation you're better off going to the Rock Rd location or somewhere else entirely. Customer service is HORRIBLE, the worst I've ever experienced. Everytime I call the store the same individual answers, someone who clearly have no product knowledge which reflects poorly on the company. Complaints are taken very lightly so don't expect bestbuy to uphold their customer satisfaction standards because obviously there isn't any. SHAME ON YOU BESTBUY!!!!

Damon peterson

Price matched an item found online for less. Very easy to deal with, will be back.

Alexa Doby

Was greeted by everyone I came across asked what I needed they got me what I needed got in got out excellent service

Standford Pisle

I brought a jamed up virus effected compute and in just 1ⁿ0 minutes they had it cleaned and working correctly with written instruction on how to clear it out if it happens again

kevin seevers

All ways great with knowledge, have a question they will help you figure it out rather they know it or not. Greeting at the door with a warm welcome is always nice. Ready to help and point you in the right direction of the items in the store.

T T

Nice staff didn't have what I was looking for

Jon Bozik

Too overpriced, nothing I couldn't get elsewhere easier and cheaper

The Amazing Super Mansion Freak

This Best Buy’s Geek Squad corrected the problem I had and made me feel valued after doing so. Also they have very kind and engaging sales associates.

Lamar Allen

Small store. Looks like a warehouse in there. Black people get followed around the store different than others.

Kwame Ross

I love Best Buy and they will help you solve whatever problem you might have!!

Philip Moreland

The best place for looking at technology. Workers are there to help and understand.

Gregrey Frye

Picked up a great sound bar for Dad, had some wonderful help from the staff and got it done quickly.

Joe Pelletier

Poor selection. Sales people can be pests. Don’t trust them in purchasing a laptop.

Britanna Glasgow

Great prices brought a 4K with fire tv for an amazing price of $ 299.99. Awesome deal now I have the use of Amazon fire right on my tv set without having to purchase additional devices.

Sue Wood

Great price on tv. Not many sales people on floor.

Eric Wooten

Very helpful fast frienl

Chris Fuqua

I made the "best" buy here. Not just above average but the best unlike the rest I test w no body abreast ,unless you are to attest by a bird's nest.

Kelly Hegi

I feel like I always get good knowledgeable help here! Like their sales as well. Just bought a new router and modem very happy!

Brandon Bottelson

Super friendly and knowledgeable staff. They knew exactly what we wanted and were happy to help in any way they could. Always a great deal on phones whenever we want an upgrade. Great selection of Samsung products at competitive pricing.

Caitlyn Hardgrove

My boyfriend and I had gone to a couple different places to look for a new TV and found that they were either out of stock or the sales associates were less than happy to help us. When we got to Best Buy a very pleasant and knowledgeable man named Lawrence was quick to help us! He answered all the questions we had and even some that we hadn’t thought of ourselves. Just want to say this was a great experience and that he should be considered a very valued employee, thanks again Lawrence!!

Phillip Roenne

They have most of the stuff I need to get my tech working.

Omega Taylor

The sqaud were very helpful and received a good deal for my new television.

Gregory Harley

I waited 10 minutes for a sales associate before getting assistance. I only wanted to buy a simple hdmi extender for cat/5 over ethernet. Sales associate said the only one they had would cost me $500. The associate however did refer me to Micro Center where I purchased the Hdmi extender for only $109. I should have gone to Micro Center at first and saved my frustration.

Torrey Anderson

They only carry common things, not a place to go if you are looking for specialty items. Went in looking for a splitter cable for dual monitors.. Nope. No one ever offers assistance.. Employees standing around letting me search for things.

cadie mulvihill

Nice customer service and a wide Range of electronics and electronic devices

Traci Harrah

No one seems to know very much, Ben in cell department was nice though.

Dan Aumiller

Got a good deal on modem/router combo. Other than that the guy that helped me didn't seem very knowledgeable.

Christopher Radecki

Had several employees ask me if I needed any help. Was able to find what I was looking for relatively easily

Will Minion

Awesome job from Dan and the rest of the Magnolia team. Very knowledgeable and professional. I'll definitely be back and would highly recommend them to anyone looking for a wonderful shopping experience.

Alex

Helpful staff. Good selection of products. Clean facilities.

Dan Olson

My wife bought a new TV and, when we got it home, it didn't work. We called geek squad and got through to real person in minutes. He walked is through some diagnostics and said we'd need to take it back to the store. We did. The exchange was quick and easy and all of the staff the we eet were helpful and concerned about our satisfaction.

Alana Solem

Normally get assistance with what I need Staff did not even acknowledge that I was there and they were not all with other customers. Door staff did greet me.

Christine Cornett

Great customer service and left with exactly what I wanted: a new phone for a deal! I loved that I could actually see & play with all the phones I had to choose from unlike other stores that were missing what I wanted to see! Made my decision so much easier- you cant always do all your shopping online!

mary beth rodriguez

Great customer service. Very knowledgeable and efficient.

Tyree Smith

Geek squad for computers worth 5 stars, great customer service and great work. I enjoy working with them. Geek squad car installation poor customer treatment. I dread going in for car work. But the work is tight and done right. Because of that and previous experiences at other places, it's still way less brain damage and I am confident in their workmanship. The workmanship has never let me down.

Ricky Sabrino

It took the new guy to help me resolve my Verizon hotspot problem.

Benjamin Burtchell

Love best buy need to go more

Rebecca Valicoff

Helpful service eventually

Julie Vogan

Sales guy was sort of knowledgeable but kind of condescending. Not a very good shopping experience.

Marc Morris

Ordered online and they had my order ready before the store even opened. Great service.

Forrest Goble

Courteous and knowledgeable staff. Answered my questions and helped with setup.

Laurie Turotte

Tons of workers, none could bother to help... Couldn't find what I was looking for.. Got 2 stars because parking was easy.

Wes Rogers

Great service. Knowledgeable staff.

Jackie Williams

I called about their recycling program. I heard that they recycled old big screen t.v. 's. They said yes they do.

Chad Eagleton

Very helpful staff when I bought a DAW laptop.

Garrett Hamm

They have everything you need and helpful staff. But the staff pushed their credit plans relentlessly. Had 4 different people offer to help and all them kept pushing the credit card when I told them I didn't want to sign up or get a loan or get the 10% off for signing up.

Jay Kimble

Once again pleased with service and price. Very friendly young person helped me with product selection with absolutely no up selling pressure.

Erica Moore

So many people ask "are you finding everything ok, can I help you" great customer service. Store is always clean, bathroom inside for convenience, store os always clean and organized. Love this store, love the appliance section, great prices.

Mike Emeritz

Went there 3 times within 2 weeks since we moved here. Each time, they didn't have what we came for. The same employee told us that multiple people had come in asking for the items and that they'd told management they should start carrying these things but they still hadn't ordered any. Since it's the only electronics store in town, we'll just have to start ordering on Amazon or Newegg instead.

Chris Curtis

Was in the computer section for almost 45 minutes not one person around to help. Taking my business else where.

Lulu. .

Customer service was fabulous and engaging. Just from observing the ones who were handling the other customers they did amazing! Got all of my items exchanged and was even offered refund on my actual card. I turned it down politely for store credit because I will definitely be back to spend more. Keep up the great work guys!

Sherry Douglas

Too long a wait to check out. One cashier and everyone else standing around.

Angelo Gonzalez

Bought a stereo. Returning it because i found a much better deal online

Timothy McCormack

The young woman who helped set up a new phone was knowledgeable, patient, and personable. She made the purchase an enjoyable experience.

cherie everett

Love it........ Insignia radio with earphones and belt clip and Velcro arm attachment and came with batteries ...VERY PLEASED THANKS

Rory Connell

Had fun playing with all the gadgets

Jason Aviles

Probably the best location in the area due to volume and product availability. I would love to give this place more stars cause it's really a go to but there are always issues when coming here. The biggest one is their is never staff available to help during peak hours. Being a large store they should staff up when they know it's going to be busy. Other than that this place is great.

Diane Rice

Very knowledgeable sales staff. The printer we purchased was not in stock so we ordered it. But shipping was free. Although we didn't buy a laptop at this store the salesman explained many features that proved helpful.

Michael Stites

The employees have been excellent. The reason to go through a store rather an on-line.

Bill D

Well laid out helpful staff

Brenda Cole

They know what they are doing! They also know what you don't. Just schedule an appointment in advance.

Bob Deffenbaugh

Sales clerk assisted me to a laptop which fulfilled my needs.

lisha patel

0 star rating to this Best buy. I have visited this store last night to upgrade my line at 7:28 PM and there was only 2 people out there to help for phone area . one was boy and other was girl . the boy said he don't know how to do phone service and said the girl will help you in 10 minutes . we said ok we don't mind waiting , than again he came back saying it will be another 10 minutes, we said ok ,again he came and said it will be more than 15 minute wait we said are you sure she is going to even help us . he said yes she is going to help . and at the end the girl came in and said we can't help you as it's 8:38 PM and i am with other guest and our system shuts down at 9:00PM . (really after waiting for hour and 10 minutes ) she came and said she can't help . we approach this issue to the manager and he came out with sleepy eyes and said sorry ,sorry, sorry (nothing else ) .such a rude place to buy any electronics . i would never go there .

Gene Ckine

Service was not the best ,waited 20 minutes to get help

Kris Schauer

It's very expensive, but they almost always have what I need with good service. Would say avoid buying any sort of cables here unless you need them immediately. The markup on them is insane.

Carol Duckett

Very friendly and the gentleman at the front with the beard is super helpful and friendly. The customer service counter reps are friendly and super helpful. I was in search of the right cell phone holder for my jeep and it has been a task and they were great about me bringing in the one that didn't work to but yet another. And then finally a customer rep came out to my jeep and we took the time to find the right one. Love me some best buy

Seth Was Here

I like to get games here apposed to GameStop, great for anny electronic need and they have a great app that is easy to navigate

Shania Wilkinson

One of the nicer Best Buy stores I've been in.

Sara Preitauer

Good customer service rep and helpful with every I needed.

Chip Cain

Knowledgeable sales person helped me. Had to return item the next day though. No problem, no questions.

Christie Huskins

Good service. Helpful with appliance purchase and delivery.

Micaiah Wheeler

Loved it, great food

Brian Ashwell

Great range of electric and electronic gear at very readonable prices

Angie Avila

Very friendly place the people there are just fabulous but they always seem to be in a great mood to help and whenever you purchase something and come back with questions and the quick you just as well as the first time lovely experience every time I go to the Best Buy

Autumn Denney

They were knowledgeable enough to get the couple things I needed and get out quick

Richard Snow

The Best Buy store in South Portland is just your typical big blue box. They have a good selection of everything you'd expect at Best Buy - TVs, Home Theater, Speakers, Appliances, computers, and Phones. This store does have a small Magnolia section where you can experience their higher end Home theater products, although many products are special order only. Steer clear of the high end HDMI cables, though. They're overpriced and offer no picture quality increase over Amazon Basics HDMI cables. Staff here is typical Best Buy. One or two specialists that know what they're talking about and the rest just read the product cards and don't understand what they're reading. Since Best Buy actually stocks TVs and Electronics (and Amazon charges sales tax), I find myself purchasing here on large purchases rather than Amazon. Oh yeah - this store is really good about price matching Amazon, so you're not spending anything more and you can take it home today.

Alicia Accardo

Love all the stuff

James Earl

It's Best Buy...... Which is not always the best buy......

Zachary Smithson

Chase, the supervisor was incredibly wonderful and did a great job. The gentleman in yellow was kind and courteous, while Carlos made checking out a breeze

The Spiciest Boi

Great place for a new phone

Shawn Easterly

Good selection and helpful staff.

John M. Oyerbides

Always love a trip to BB. Plenty of new stuff. The people are great; sometimes my fellow customers not so much. Bought a new mouse and car charger, too easy.

William Asbury

Complete incompetence; spent an hour checking out after applying for the best buy credit card and getting approved & having it not work. Payed for with the regular credit card, got out to the car and realized cashier forgot to ring up an item, more wasted time, ended up a hf hr late for work lol

Carmalee Winebrinner

Great food and better service!

Scarlett

Big box electronics store! Phones, TV, computers, etc. can all be found here. Helpful staff can be hit/miss so research so you have an idea of what you want.

Dean Gosch

Helpful, knowledgeable employees. Price tags down at bottom, TVs way above, why?

Michele Fowler

Dirtiest bathroom I've ever been in.

House of Invertebrates

Very friendly people especially the young man in the wheelchair super helpful, as well as the black gentleman I believe might have been a manager or for manager not too sure but very helpful as well!

Kyle O'Berry

BestBuy has really improved over the past few years. It went from sort of a dump with inept employees to a nice store with competent employees.

Thomas Murphy

Great customer service and they helped with any questions I had.

Cade Maron

Always my go to place for computer parts and electronics. The DIY sections for processors and cards could use a little more expanding. But they have everything else you could ever need.

Andy Heston

Easy access, had what I wanted, short check out line.

Gage Adkison

Helpful staff, pointed ne in the right direction.

Allison Bliss

Best geek squad experience l’ve ever had! They have a 20 minute free consultation. They fixed my slow wi-if connection on my laptop in 15 minutes! And cleaned my laptop to top it off. 10/10 would recommend to anyone having technical difficulties.

Jimmy Lela

Great service

Mohammedzain Fairaq

Nice friendly place to shop electronics

Amanda Scholtes

Staff has always been very helpful. I feel like everyone is well trained. Even on black Friday the lines move quickly. The Papillion location is wonderful!

Matthew Rico

Could spend hours here, staff extremely friendly

Kimberly Benedict

Needed a few things but needed assistance finding what would work for what I already have. They walked me through it all and helped to guide a sound decision.

Arnold Smith

I love best buy almost always get what I need

Lorie Volovlek

My mom needed a new phone. It was a GREAT experience. The sales person was awesome AND there is a Samsung rep there that showed her around the phone. Well done!!

Marcia Williams

The sales assoc and geek squad techs are great! They helped me through each step of my new purchase. I'm really happy with the help!

Joseph Bullinger

Great location and a friendly staff

PJ Tos

still a great place to shop!

Robert Prochnow

Guy at the phone desk found me a case for a galaxy s8 which wasn't easy!!! Didnt get his name but appreciated his help and good customer service!

Angie Zuki

Activision has the most amazing display!

Haliun Haliuka

However they have good selection of electronics, staffs were not much helpful to customers. While we(2-3 customers) were waiting for staff of laptop department, other staffs did nothing at all. This place needs more management for that. If you want to buy TV or other stuffs, these guys will help you so quickly.

William Lock

Experts in the Electronic home devices. We were looking for a smart TV however never expected so many levels of smart TV's. $300.00 to $1000.00. Looking to ditch the dish or cut the cord? Consider one of these.

Susan Carrier

Good store. I was looking for an external hard drive for a new computer. Got a good t terabyte HD for a very reasonable price, in my opinion. Had some help from a knowledgeable store assistant. All good.

mikeys monarchs

A decent location, wish the dvd section was arranged differently

Theo Peagler

Purchased a 4K TV (Samsung) there to the tune of around 3k$'s 4 years ago and needed it repaired. Took it to the store and they want work on a TV that is 65" there, have to call the Geek Squad and have them come to your home. Called them and they said they didn't work on TV's out of warranty w/o a maintenance contract. So I asked why they didn't do what they were in business to do and then got attitude from the person on the phone saying that it was company policy (in essence screw me). No more sales to Theo Bad Buy

Votha Po

Worst customer phone service dont event know the promotions falsely promote advertising!!

KMP HV

Horrible customer service! Please go to any other location but this one. Long wait time. I hope you get shut down. I hope your competitors drive you into the ground. General Manager Rick was a heartless monster. If Bestbuy want people like Rick representing them, this is not a company I want to give my business to.

Mark

In and out within 10 minutes. Went in for a router, got it and n.v out the door. Just the way I like it.

Bob Trimble

Same old stuff. They were out of the phone holder I wanted.

Jacee Reinhart

Jace was awesome helping me get my new tv. Thank you for all your help

Danielle Sutherland

Bought a new laptop with everything I needed on it. At a decent price.

Mike Mendoza

Employees barely seem to help unless they are bored...but most of the time the store is empty and employees just on their phones

Melanie Wigton

The staff is always helpful. If the first team member can't figure out your needs, they work together until your problem is solved.

Brian Berry

Not enough mid range or low price items.

Starr Aethese

Found everything with ease and was able to find someone to ask a question easily. Might never go to another location!

Bree Anderson

The people there are always helpful and courteous. We've been there several times even though it's out of our way. Will definitely visit again! Parking lot is a little odd though.

Peggy Clementz

Great price for my purchase,customer was very happy with service!!

Judy Czerwinski

They were so helpful. We needed a battery, they found it for us. Asked for certain movies and they looked them up. Quick check out.

Ed Horn

You had better have a geek squad appointment before you enter their domain or they will walk by you, look through you, ignore your existence. The security dude at the door was the only one who clued me in. Oh, don't try to make an appointment instore or you will be banished to further oblivion. You MUST leave the store and contact the geek gods indirectly for a future audience.

Shutterbug 84

Ok place to shop, staff always willing to help and answer your questions..

Kenneth hinshaw

Took the time to make sire I was satisfied

Rhonda Turner

Ha a wonderful sales girl help me buy my first drone. Love this store

Randy Gaddis

The Sales person was very helpful and we t out of there way to find what I needed

Michael Shatley

Bought and schedule install of car stereo. Never had a problem with Best Buy.

Curtis Gauthier

This store appears to either have low inventory or they are closing...

Erma Spand

Didn't have what I was looking for

Jordan Rewolinski

We found someone to help us get what we needed in a timely fashion. The checkout line was small too

Jody Amenell

Helpful employees, well stocked and organized store

Steven Godlewski

Good best buy Friendly staff and the store is clean. Parking is easy and you can see it from the main road.

Donovan Vanek

Service from the employee Amiyah in computers was awesome. They were knowledgeable and was able to answer any questions I had about the laptop I ended up purchasing.

Amy Warmker

I had a problem with my I tunes. I visited the geek squad, problem solved within minutes. I don't know the young man's name that helped me but he was an angel. I was there 9/4/19 at 10:20. The appt was in my husband's name.. David

Ashly Williams

This place is always busy, but great customer service.

Kevin Danger Powers

It's a best buy like every other best buy. They sell you stuff and then try to upsell you more stuff. While it's true that they don't work on commission, they are still pushed to sell stuff and have sales goals that they need to meet, just like people on commission... But without the extra money...

Dwayne Gray

The best customer service I have experienced in a long time! Joel in the computer/electronic area was very, very knowledgeable and helpful. Help me f find a great all-in-one desk top on open box take. He even showed me how to work around the website which offer coupons on 15% for a printer to go with it.

Mike Hang

Bestbuy has always been great to me. Great service and long time customer. Today I went to grab a rca cable to hdmi and had questions about it. They answered it flawlessly and answered my concerns.

Rachel

Amazing and wonderful service! An employee came right over to me when I first got there, helped me choose a computer, and got it right away. Then another employee was able to help me transfer old information to me new computer! Very fast services and very friendly employees, thank you so much!

Northstar Master

Last time I went to best buy was for a movie. Once inside, you must go to a very small corner of the building because that is what their movie section is reduced to now. When me and my wife were looking for the movie, I noticed a security guard sneaking around a corner to watch us. This is not a big deal because it is their job but when they go back to the stock room and wait for you to walk by, watching and then follow you is another thing. Not to mention, the poor acting like he was interested in the office desk and other items. So, by the time we left, the feeling was bad. If best buy was not stuck in the 90's, they could add more cameras like Nebraska Furniture Mart has done and not make their rewards customers feel like not shopping there anytime soon.

Gus Alivizatos

Newly remodeled, the layout makes a lot more sense. Toys and kitchen items are also added

narcdagain .

Hardly anyone in the store and I stood there waiting for assistance for over 15 minutes. No one offered to help, so I walked out. Lost sale on their part. Ordered it on Amazon. They need to remember I am the one with the money in the wallet that they are trying to extract. I should be treated as the most important person in their life. Fail on their end.

Nick Butzirus

I spoke with multiple reps, in multiple departments. Each approached me, offering help,without "pushing" at me. Each was VERY knowledgeable about the products. Time was given, appropriate advice was given... Overall, a great experience!

Karen Abels

Person who waited on us was knowledgeable and patient eit our needs.

Lynn Lancaster

Found a nice all in one computer for my sewing machine

E W

Stay clear of Tyler, He took the extra mile to call my bank and verify my cashier's check if the funds were there. Bad Tyler ignorance wasted 10 minutes of my precious time. Avoid this KID.

David Cutler

Staff was attentive in asking us if we needed help. Always best to seek help in the department you are shopping for. Non commission low pressure sales staff.

Nathan Milkins

I wish they had more RAM selection for upgrade projects . Fun people working there

David Glessner

Friendly service

Terry Hicks

Staff MORE knowledgeable than my research allowed... Thus able to make Final decisions ON THE SPOT... Ability to touch, inspect, TRY B4 BUY **Try that on Amazon "suckers"

William Fuller

They have knowledgeable people in the store. Always get an answer from them.

AmyBeth Anderson

The store was busy, but we were able to get help quickly. Checkout was smooth.

Stephen Priest

Nicest looking Best Buy I have seen. I like the flooring. Good sale on Blu-ray. Friendly and helpful staff! They let my daughter try out the media devices. Saw a staff member wiping down display tables with disinfectant wipes. Easy access to WiFi.

Justin Jones

Staff was extremely helpful and went out of their way to make sure my questions were answered. Will definitely be back with all my tech related needs.

Julius Duncan

The looks of the inside of the store is awesome, and so are the service reps. My visit was excellent.

NotAtCollege

Went in to look at a laptop for school and was belittled by an associate for not knowing the difference between different models, he treated me like an idiot and will never go here again. Don't come to this store if you want any help whatsoever

Austin Petak

It usually has what you are looking for, but more expensive then amazon.

Robert Chambers

25% of employees that I encountered were texting (openly) on their cell phones. Apparently there was no cleaning or down stocking to be done. To their credit, we were greeted at the door, and mobile fixed my issue quickly and willingly. Phones on the sales floor is VERY disrespectful to customers & is a real training opportunity for supervisors and managers at this store.

Jan Brooks

Typical Best Buy, but doesn't carry a wide variety as they should of some things. Staff could be more helpful.

Donna Whaley

I find some good deals there especially movies

Elizabeth Burrescia

They have such a wide variety of electronics that when i cant find it anywhere else i know best buy has it! The employees are always quick to greet me and right there while i need help! When asking about any product i consider buying they are able to quickly offer advice and match me up with the best option for what im using the item for.

Jayme Corcoran

Always helpful

R Lee

Very poor custormer service! I had selected a PS4 pro and a 4k UHD tv on their online store. I just went in to see what the tv looked like before I purchased it. I was in the store for 45 minutes, no customers around, 7 staff members walking around the store ALL IGNORING ME! Not one person bothered to say hi. I thought one guy was going to but he was just running to the break room. Awful service. Ended up buy this at another store nearby.

jude lawless

Well as far as technology they do have it all but customer service they're lacking in that department they're almost rude

Elle Jai Terry

Too small, they never have anything you need, and they follow you around the door and out the store. Way to go racial profiling!

Cottage Grove Matron

They were very helpful when we needed to replace an appliance. So much so that we ended up returning to get an additional item to match--you know how it is, the thing just so happened to die. Really! Honest it did.

Brent Langman

Very helpful.

Christopher Thompson

Received directions at Entry to advice counter where my understanding of smart phones expanded to include SIMCARD as a connection to carrier, microSD as storeage, and the heretofore unrecognized hard drive type functions also within the device. Still a bit mistified, but no pressure to a hasty conclusion.

Nick Russell

Helpful staff. Found what I was looking for.

JOANN RUSSO

The salesman was of NO help to me. I had to answer my own questions.

Brandon B

I got to the store pretty close to closing time so I was trying to hurry for the sake of the staff. The product I was looking for was out on the shelves but one of the associates went and found it in the back for me and personally escorted me to the register and check me out so I was in and out very quickly. Working retail myself this is a type of customer service I'd love to see

marion lee

5⭐for customer service from the time that we walked into Best buy until we left the store 5

Amanda Senn

The customer service here is great. I game in to get a smart watch for my husband but had some issues with my rewards for my credit card. The cashier who assisted me was patient and took the time to ensure everything was correct. Everytime I have been at any location there is always someone asking if I need help finding anything.

Bethy Palacios

They have all types of electronics❣

Brent Curtis

I've never gone to Best Buy without leaving with a smile on my face. I bought a new computer several nights ago and left knowing a knowledgeable, patient employee had advised me on everything I needed to know about my purchase. I got all the options concerning extended warranties and payment. Who could ask for more?

Frank Martin

Very informed now thanks Dalton!

Mike L

The employees are too busy talking to each other to help take care of you.

Joy Welch

Staff helpful & good selection of item I was looking for.

Brian Blankenburg

Very helpful staff and great displays.

Jaime Barraza

My experience is in a car stereo is a good prize but The installation is a little bit high

spliff08069

Rodney was awesome, painless as it gets

Asdf Jkl

They had what I was looking for

Christopher Botten

I love going in here. Their prices are competitive and said they could even match Amazon prices. Really good selection also.

Debbie Dunn

They dont have a lot of items in store anymore. Everything is on Line. And not much help available to assist you in what you need or want. Very disappointed from when I went a year ago!

Jeff Morehouse

Grest service, easy preorder.

Sherry Citchens

Every thing electronic!

Jose Otero

Great service, great staff. Awesome products

Joanne Hanson

Always the best employees.

hunter wooten

Great service. Very helpful

Daniel Pfaltzgraff

Very helpful. Decided we wanted to buy online and they ordered it for us in store to be shipped to our home. Answered all the questions we had so we could make a good decision.

alysia frees

Great customer service

Brandon Shoemaker

A great place to go for electronics, however watch the fine print on pricing for phones. I'm still old school and love CD's and unfortunately they do not carry them anymore even though they are still making them. Only place I go to purchase home entertainment stuff, and they are great at price matching. I have not ran into an employee that was not helpful and knowledgeable.

Susan Olsen

Upon bringing my lap top in to be fixed the tech goes to look at it he breaks it. They inform me it could have happened when I opened it. It is not covered by warranty so damage done by them would cost me 200 plus dollars. Beware!

Bret Lanser

No one helped me! Not one person. You have all these people and not one asked and I was dressed up even. No wonder your company is going under...

Gina Cihacz

Quick in and out. Very helpful

David Herman

A+ customer service very helpful

Heather McCreadie

I had trouble with a phone they sent me a new one then I had problems with that one finally after having trouble again they finally replaced my phone with a different type all together. I had to order it for it to be shipped they told me it would be shipped to my house the next day 7-31-19 now I find out I have to wait until Aug. 5th. So now I'm completely without a phone while I am waiting for my new one. This was the last straw for me. I will not do business here again!!

Kelley Stout

Always good sales. Geek squad is very easy, pleasant, and fast when you have an issue with something you have bought and have a protection plan on it.

davidnreba

Best prices on washer. Nick is very knowledgeable and helpful. Free delivery. 5 year service calls for $100.

Michelle Allen

Good price on there stuff.i like to buy movies there

Sean Johnson

Don't bother calling, trash customer service. They just transfer you then someone else hangs up on you. Lowest common denominator working here.

Urban Experience

Sales associates were very helpful!

J fmdevil

This Best Buy is personally my only reason to go to this little strip mall around the Jordan Creek Mall. It is a nice store, with a really big selection of all of your electronic needs. As far as price goes, Best Buy has done a great job at making sure they can compete with online providers. even though online providers will match the prices, for me there is just something about being able to see the electronic in action before I buy. I hope to see Best Buy stick around for many years to come.

Marvin Plamondon

Knowledgeable and professional as well helpful.

Jim Graveline

Nice selection of various electronic items. Little pricey, sale items are usaly good deals

r sig

Great selection and informed associates. Save your receipt for a no hassle returns per stores return policy.

terry richardson

Staff was very Helpful. Price awesome! Printer

Cathy al hadidi

worked with daniela this evening in the phones dept. she is very knowledgeable, patient, helpful, and made sure she gave us the best deals and recommendations for phone protection. i came in a few weeks ago before for the details and spoke to her as we were window shopping. she helped us decide what carrier would be best for us and we actually went directly to the carrier along the weeks of deciding and window shopping and the associates with the carrier were trying to rip us off bundling stuff in we did not need just to earn commission. i was very happy to go back to best buy and see daniela was scheduled today and able to help us she even remembered us. if it wasnt for her expertise we probably would not have got a new phone and carrier today. i really appreciate her knowledge and customer service she definitely deserves a bonus she went above and beyond i hope she gets recognized! great job daniela and thank you for all your help you are wonderful! i will be doing the survey in 14 days.

Verona W.

Prices a bit high...but very clean and orderly store. Didn't end up purchasing anything this visit.

Lydia Walker

I love the fact that you can try before you buy. Rare in this Amazon age.

ananta lamichhane

Perfect place for gadgets

Grick Hendogg

Quality customer service and very pleasant workers

Megan G

Great help from their staff!

Lindsey Stephenson

I took my iPhone 7 in to the Best Buy, at Jordan Creek in West Des Moines, IA, last Sunday. Apple told me I could take it to any Apple Certified Provider to put a new battery in it. My battery wasn't holding a charge for more than a couple hours. I made an appointment and took it to Best Buy, and it took me about 20 minutes to get the paperwork filled out. They told me to come back in 2 hours to pick up my phone. I went back to find out they had broken my phone, but would be replacing with a new iPhone 7. Well, the SIM card didnt seem to be working, but after about another 2 hours in the store they got the new phone activated. It was fine for about a week. The phone has no service and has a triangle in the corner with an exclamation point in it. I then took it to Verizon because I thought it was a service issue. They said no, you were given a defective phone. I would need to take it back to Best Buy, since they broke my phone and gave me a defective replacement. I take it back to Best Buy and they fix the phone, only to have us drive home (which is 30 miles each way), to have it quit working again. They then said they would give me $50 off a new $800 phone. They broke my phone and tell me I have to spend $750 for a new one. We spoke with countless managers. They were terrible to us. Do not trust Best Buy with any of your devices. Their customer service is some of the worst I've come across.

Jack Thompson

Great survase for every need

Chris Morris

always a great experience! Very helpful staff!

Christopher Axtell

Best buy is becoming competitive with Amazon. They have a great return policy and their prices seem to no longer be excessively high.

Philip Marcil

Have bought a lot of electronics from them in different stores. Employees are hourly so they are genuinely willing to assist you. They are knowledgeable about their products and are helpful to people like me who are not technically adept.

Joel Adam

Smaller selection smaller store. They have most of the big ticket items you would probably want. Was ignored by 4 customer service people. They need to work on that.

C Williams

I'm just tired of best buy. hasn't been the best in 20 years. way tho high priced and just a terrible selection.

shane smith

The inventory is limited. Staff usually isn't readily available to help with any questions the tines I've been in here. Found a few dam locations where staff is helpful but every store you goto you get a different answer to your questions. Lately I only use them for blu tooth speakers and 4k movies

gee moi

Visited Best Buy in search of an HDMI extension cable. Found several in stock at around $15 ea. without taxes. Works perfectly in an area where my Fire Stick couldn't fit.

Robert VanDyke

Great install department

Barbara Oehrli

Sarah was great. She helped me pick out the best phone for me, and explained why. She was never pushy at all. She also was awesome getting all my old info. off my old phone, even though it had fallen into my cup of coffee. Great job Sarah

Delilah Paris

Went with friend to help with picking out tv. Staff was able to help with their selection. Was in and out within 20 minutes.

Wes Wegner

Never was approached by any staff member even though we were there over a half hour. We had to figure things out by ourselves as to what would work best to fill our needs.

Michael Gibbs

Have not been there in a few years and was pleased to see they have grown and made so many changes have a lot of choices

Mike Murphy

The staff spent A LOT of time explaining to me the ins and outs of home automation. It was much appreciated.

kevin pierce

. Best Buy has sum great deals. Lots of tv,s sound bars. Etc. Issue with Best Buy is the attack dogs. I was approached 5 different times while in the store less then 15 minutes Best Buy Customer Service, twice, Cable Sales, internet sales n I'm not sure whom the last sale's attack was from, wish I had A stick (to throw ,) I left n waited for my friend outside .. Down Boy, Down...

Catalina Howard

The first employee who attended me was nice but he didn't give me enough information about the product I asked him and he didn't try to show me more similar products and try to make me buy other options I was disappointed and 5 minutes later walking to the door an other employee came to me and ask if I needed help I asked the same question and he helped me a lot( he said I speak Spanish or English and I am here to help you any time ) I think his name was Christian ) So he showed me with patience all the products I wanted to see, he knew all the information about it and I made a purchase which I wasn't planning to make it that day but with the great attention I was convinced to buy. I give just 4 stars because THE EMPLOYEES ARE NOT TRAIN ENOGUH TO KNOW ALL ABOUT THE PRODUCTS.

candace emery

They ignore you when you're a female in the computer section and don't know a lot there. Easy to navigate and it's usually easy to find someone in a different section.

Michael Doran

Lots of neat technology but you're going to pay through the nose to get it. There are other places where you can get similar items for much less.

Ashley O

Very helpful and personable customer service reps.

Milda Mancia

Good service the gentleman Helped he did great customer service very satisfied

Anita McCants

A mostly friendly salesperson helped me order the item I had already researched and came prepared to buy. It wasn't in the store so he placed the order online. I received my purchase the very next day which was 1 day earlier than projected!

Matthew Penrod

Always super helpful staff and usually no wait!

Amy

Always great deals and price matching!

Tracey Montecalvo

Terrific variety of prices on computers. I am not a techie, I got a lower-priced computer and I'm very happy with it. I also signed up for the years service with the Geek Squad. They know so much and they talk English to me not techie lol

Melissa carr

Wayne was amazing. Took such great care of us and all my questions. Even made sure everything requiring batteries was working before we bought it. Excellent customer service

Pam Ulfers

Dakota took very good care of us - thanks so much!

newtotech mom

Good store. Lots of parking. Prices surprisingly competitive with Target.

Marc Willis

Best place for ALL your electronic needs and help whenever you need it. Great selection too.

Ithinai Yingsiri

The best Best Buy store for staff service of all USA. So helpful, so kind and so knowledge on what they selling. Come to see yourself.

robert wade

Always love tech

Mr Fail

Sebastian by the computers the best! Very patient with us and never rushed us with our purchase. Best service at Best Buy is this location in Bradley. Very very friendly & helpful always.

Jamika Townsel

I don't know much about Electronics but they were patient and explained everything to me and answered all of my questions

Daniel Hall

Bought a 40in sound bar and subwoofer for my TV at home it should make the Dolby prologic sound pretty good. Store was a little cluttered as they were stocking but the prices were great

Austen Lowery

Employees were very friendly and helpful with my needs.

G B

Dont try calling them they clearly could care less about customers. Tried to call for over 45 minutes starting at 7:00 on a Wednesday and they never answered. Why have a phone if you are not willing to have someone answer it

Keith Johnson

Their 15 day return policy will drive them out of business like other big box stores. What ever happened to customer service

Wayne Day

Great place to shop at, they have great deals on different items!

Taran P

Went in to pick up a new watch. The customer service their was excellent! They helped me pick up a new watch and look for a few other things while I was there.

Joyce Whelpley

always friendly employees. find what I need in this store

Dennis H

Good location's not enough staff though

Ashley Routh

Very rude staff, wont be going back. They didnt want to help me with a purchase that online site said was in store! They argued with me that they have never had item in stores! Smdh......stay classy west Des Moines, not sassy!

Candida Skuse

Quick help bit was unaware of sale on phone till told associate lol

Kane Bateman

I love this place. We use it for all our electronic needs, both personal and professional. They are never pushing extra products on us, or making us wait unnecessarily

Weston Du Bois

There are a lot of cute girls that shop there

James Nash

Very good location plenty of parking. Finding employees to help is hard find. So be prepared prior.

Jinying Zhan

their phone does not work...no human to take the phone call.

kevin seevers

All ways great with knowledge, have a question they will help you figure it out rather they know it or not. Greeting at the door with a warm welcome is always nice. Ready to help and point you in the right direction of the items in the store.

Jon Bozik

Too overpriced, nothing I couldn't get elsewhere easier and cheaper

The Amazing Super Mansion Freak

This Best Buy’s Geek Squad corrected the problem I had and made me feel valued after doing so. Also they have very kind and engaging sales associates.

Jason Lourigan

This best buy was great! The sales associate who helped me was really nice. They didn't have the hard drive on the shelf that I wanted so he looked up their inventory count and found out they had 7. So he went in the back a found it for me then cashed me out I'm the back of the store so I didn't have to wait in line up front.

Leslie Jordan

Great selection, geek squad does great repairs quickly and efficiently wie selection at reasonable prices

Dan Aumiller

Got a good deal on modem/router combo. Other than that the guy that helped me didn't seem very knowledgeable.

Dan Olson

My wife bought a new TV and, when we got it home, it didn't work. We called geek squad and got through to real person in minutes. He walked is through some diagnostics and said we'd need to take it back to the store. We did. The exchange was quick and easy and all of the staff the we eet were helpful and concerned about our satisfaction.

clay paraday

Computer dept sales associate was very unprofessional.

Mo Ali

Black Friday, Busy, Great Sale Prices, Nice Displays, All hands on deck, Polite as usual!

Daniel Villegas

Always out of stock of items they should be prepared to sell out of. They reaffirm my decision to buy from different stores online.

Ricky Sabrino

It took the new guy to help me resolve my Verizon hotspot problem.

Dan

Totally from somewhere else. No satisfaction to my inquiries. Sold me the wrong item after convincing me it was what I needed. Also, I've spent literally thousands of dollars in this particular store. Not the first time this happened there. Thought that a change of associates was due. Obviously, it's the same incompetence recycled. Waste of energy. I don't know how they get away with feeding on people? Especially with people not too familiar with the latest technology. Shame on those cheese eaters.

Michael Stites

The employees have been excellent. The reason to go through a store rather an on-line.

Mark Ferracane

Nice place to buy stuff!

Maria Aquino

Geek squad is the bomb. I really appreciate all the help they provided in hooking up a third screen to my iMac. They gave me lots of options and the prices are super reasonable!

Bob Deffenbaugh

Sales clerk assisted me to a laptop which fulfilled my needs.

Kenneth Lloyd

Cool. Everyone was helpful.

Adam Lynch

Friendly staff. Very helpful.

Melody Mayfield

I experience friendly service there.

glenn bothe

There audio department wow The man man there awesome My 95 ford rocks they also did my rv

Nadia M

Wireless sales consultant Fabrice was extremely helpful with everything. I'll gladly go back to this Saugus location.

Zachary Smithson

Chase, the supervisor was incredibly wonderful and did a great job. The gentleman in yellow was kind and courteous, while Carlos made checking out a breeze

JEREMY BUTTERY

Super friendly staff. Helped me out in a pinch and tested the charger I needed.

Troy Bradley

If you go for a car stereo, ask for Matt. He knows what he's doing and will help you find what you need, not what the boss wants you to buy.

Jimmy Lela

Great service

Lorie Volovlek

My mom needed a new phone. It was a GREAT experience. The sales person was awesome AND there is a Samsung rep there that showed her around the phone. Well done!!

Marcia Williams

The sales assoc and geek squad techs are great! They helped me through each step of my new purchase. I'm really happy with the help!

William Lock

Experts in the Electronic home devices. We were looking for a smart TV however never expected so many levels of smart TV's. $300.00 to $1000.00. Looking to ditch the dish or cut the cord? Consider one of these.

Tim Cella-Mowatt

Exciting day to bring home a new TV

Maven Jr

Great service here, always someone asking if I need help. Member named Rich by desktops was very helpful, definitely went above and beyond to help me with multiple purchases. He has a lot of knowledge!

Jana Viano

Sorry Samsung pulled their reps from the stores, I liked being able to have questions answered by people that knew Samsung products.

Brian Berry

Not enough mid range or low price items.

Erion Greene

They have a lot of stuff to choose from & the staff are kind & patient

Pattijamieson69.pj@gmail.com midnight69

Nobody ever helps. Always lines. Never gas what i need.

Jody Amenell

Helpful employees, well stocked and organized store

Kevin Danger Powers

It's a best buy like every other best buy. They sell you stuff and then try to upsell you more stuff. While it's true that they don't work on commission, they are still pushed to sell stuff and have sales goals that they need to meet, just like people on commission... But without the extra money...

Laurie Williams

Needed help finding certain computer components and then later on with a WiFi extender and some power strips/extension cords. No pressure to buy something else, just plain talk about what they had and what it could do and let me make my own decision since I knew what I wanted. They will be able to help someone who doesn't know technology, as well. I'd feel comfortable sending my mother in here alone and to know she won't come home with a lot of stuff she didn't need.

Luis Cervantes

I wish the employees know more about the sales during xmas season.

Gina Moreno

Love going into this store! It's not always that I go but when I do it's like a new experience for me all over again! My sales associate was awesome that took care of me! 22 year old young man that I purchased a Samsung Galaxy Tab, the new Black Ops 4 game for the PS4, and an auxiliary cord for my mom's phone! I browsed around for some other things and a new laptop, Samsung fridge, and dishwasher is next on my agenda but of course not all at once! Go there it's great and the employees are very outgoing and very friendly! Thank you!

Julius Duncan

The looks of the inside of the store is awesome, and so are the service reps. My visit was excellent.

Lowell Hodge

Best Buy in Bourbonnais, best I've ever been in, clean, helpful employees, a good experience

Donna Whaley

I find some good deals there especially movies

Pete Oldham

Very helpful staff, and great selection of electronics...

Dillon Dixon

Get a credit card from here it's really easy. Great selection of blenders.

Ya Boi

Got two laptops and they work great. The service was amazing!

Cheronne Vaughn

Always have the best service!

midget minion

Just browsing for Christmas gift ideas. Employees did not ask if I needed help but were busy doing task. Items I was interested in were still too expensive for me but I'm looking forward to the holiday sales coming soon.

Gabe Kelly

Nice super-friendly spend a lot of time there looked at everything

Erika Barber

Got what I needed quickly! Always easy

Tom Strach

Great store to pick up on Electronic deals. Called Best Buy be for reason. You will enjoy shopping here. Always an associate there to help you. Two thumbs up.

Mera'G

Love best buy they literally are so legit and up to date with the newest technology

Kiona Franz

Best buy was okay very good for electronics if thats what your looking for.

Andrew Jackson

I was going to best by

Mary Kovacevich

The Geek Squad fixes and completes all updates on my photobooth. Ive always received prompt, professional and great service from the Geek Squad. Highly recommend

David Martz

Its like going to a car lot, you always have a sale person up yer butt asking if you need help or if they can show you something. Even after you tell them no, when someone says no , dude just back off , don't go have someone else try. I think they get commission on top off hourly

Brent Griffith

Great service. There's always someone around to help and always friendly.

Curtiss Carlson

The wife and I have been looking at appliances for our kitchen and have visited all the home improvements stores in our area. Best buy not only had what we where looking for (a counter depth fridge) but a super helpful associate. He was friendly and knowledgeable, while not trying to push a sale. Best buy had many people working so he was able to take his time and answer our questions. While we didn't buy anything, we will be going back for the memorial day sale and buy the appliances we need.

Kara Presson

Be careful!!! We went to get an open box item (game machine) that the website there was 3 in stock @ Brentwood. However, when we got there, not only did not they have the item, they did not offer us any options to purchase another item that was in stock other than contacting corporate. This was after talking to a manager! It was really frustrating to drive out of the way and not get what you want.

Tedessa Burns

Nice store, The sales associate Billy was very knowledgeable of the products. He assisted me with my purchase and made it very easy for me to come to a decision. He is definitely an asset to the store.

Arnette Kerr

This place is a total rip off: they tell you delivery is free and then hit you over the head with the old but... you have to buy all these unnecessary accessories, oh they say you can return if not needed, but the forget to mention the restock fee. I so hate this place

Dana Little

Great selection, quick service, bought a new computer after talking with a young, nerdy sales clerk.

jason merkel

It's best buy what can I really say other than they cover all of your gadget and doo dad needs sometimes for a decent price the display phones are always nice for actually getting hands on the latest and greatest models and staff is relatively good at helping you with problems as long as you can actually find one

Joseph Kavanaugh

Best Buy has a surprisingly large application section, containing even luxury brands like Viking. The store could use better lighting. The current lighting makes the store look drab.

Mary Digby

We had a very nice salesman that helped us. I was looking for a talbet. My friend was with me. I bought a talbet and she decided to buy one.

Ray Harmon

Was there 25 minutes and no help in the appliance area, my daughter was in electronics at the same time and the salesmen were everywhere to be seen, for some reason 1 area is more important than the other, thanks I might or might not be back,thanks for being so helpful

Juan Romeno

There is always somebody to help you with anything

Jason Christina

Customer service was great!

Sarah Rigdon

This Best Buy was good i had to replace a cord since they gave my parents the wrong one (they were side by side) they did the trade as even though the correct cord was a little more expensive since they recognize their mistake. They then helped me pick out a replacement sound mixer for my parents entertainment center. The fact that a best buy is getting a 5 from me is saying something since the hattiesburge location litterly threw my $1200 9 month old lap top away and gave me a gift card for $400.

Christopher Smith

Clean well stocked location with friendly staff. Occasionally you may wait for someone to show up to a check out register. I've also tried the online pickup several times, but find it to be slower than just going in and grabbing it myself, as there is almost always no one ever manning the counter.

Curtis Hutchison

Great layout, products are easy to find. Customer service is nice too

Jose Razo

I normally don't shop here since there are better options, but I notice something the other day that should be rewarded. This gentlemen that work at customer service went above and beyond to help out a customer and gave recommendation to other stores where he could find the product and at a better price.

Sarah Steffen

I haven't been in a Best Buy in years. I went for a specific washer and dryer, but was very unimpressed by the sales person. He mispronounced the model name several times and had very little knowledge of the actual product. He definitely worked in the area, but only knew basic general information. My time researching online was much more valuable than his assistance.

Aaron Seaman

Just like every Best But everywhere. Only problem with finding what you need is trying to find a human to help you...

Freakin' Awesome

It's a brick and mortar store to buy hard drives and and other storage media. You can't buy that stuff online, too many fakes. Also good for a TV every so often.

Nicole S

Overpriced. Found same item- top. Rand much cheaper at a other store.

rob faulkner

Great customer service, i miss the days of the bog box stores, glad this puppy is still around, buying tv's should never be done online.

Charles Poole

No help. More employees than customers. Employees sitting around on counters talking to themselves.

pedro ocon

I bought a laptop. The sales man was very helpful

Hope Hollingsworth-Veneziani

I live Best Buy. Customer service is off the charts. And their products are great. But they win me over with the customer service

Jonathan Noteboom

Great workers and service. Prices are the cheapest, sometimes even better than Amazon

SENEQUA RIVERS

Jermaine was awesome!!!!

Derek Viger

Always find what I need. Decent prices

Ram R

Love this store. Good selection and great staff.

sat solutions

Went in looking to see about a dishwasher n the lady who helped me was awesome. She knew her business and listened to what I wanted and needed and took care of all of both. She was excellent.

Jason Martin

Well we helped ourselves through the whole entire 500 dollar purchase. I 100% believe in shop local but this big box store sux... unless your ready too checkout...the exact opposite of Super Duper Walmart...bit you know.

Smittie Smith

Mateo was friendly, helpful and non-intrusive. Sraff was great. Store is clean and well organized.

Jennifer Wilson

Great, smart help. Real knowledge and support.

Shawn Horrigan

Best Buy associates are a bunch of crooks.

Marianne Ellen Spevak

Great customer service, helped us Price match and overall welcoming and friendly. Wide variety of products including Funko Pops!

Jacob Vescovi

I recently was given a samsung gear s3 smart watch as a gift. The staff member who assisted my wife mistakenly sold her a watch set up for a Verizon account (We have AT&T) so I was unable to activate the watch. Since their return policy is very specific on not taking items back after the 14 day return period has passed, I was worried we were now out $400. But the customer service was very kind and understanding so they worked around the policy and corrected the issue without incident.

Dan Wiens

Found someone to wait on me quickly. Got what I was looking for and was out in less than 15 minutes. This is not always the case.

Jason Neugebauer

I find myself always going here, because there is not a more convenient/better place around to by electronics. Then prices are just so so, but they do price match. If you go on line and shop around to purchase your stuff you will almost always get a much better price. You pay for the convenience and all the sails people ready to assist you. Also they have the Geek Squad. They were able to fix my computer twice when I could not figure it out, but I do question the fact that both times I had to purchase something from the store to get my computer to work again (hard drive & RAM). I find it highly suspect that both my ram and my hybrid drive would fail on my computer.

Jessica Giesemann

BEST Best Buy experience ever! The staff were awesome, easy to find when we had questions, very through answers and extremely helpful! Super clean store! Very impressed by their customer service team! Can't wait to go back.

Dominic Khaleck

Very helpful and knowledgeable staff every where I go there was someone to help, good experience

Andrée Champagne

Really great service!

Phillip Bratlee

They try to be helpful

Peggy Aquino

Customer service sold me the wrong item even through I said the numbers dont match but she assured me it was correct. NOT!

Tim Prothero

They are super friendly here. A very good selection of products. I would spend my entire paycheck at best buy if I could.

Ray Anderson

The clerk I talked to knew nothing about computer components.

Greater Daemon Of Chaos

My home away from home. I love this store. Nick is great and has always taken good care of my wife and I. They could use more PC components though...

Ron Glockner

Great service on a return.

Linda V

Was fast to help me.... answered my questions and gave feedback good and bad

Kim Hazlett

They were very helpful, efficient and would seek answers for all of my questions.

EDWARD J WILLIAMS JR

Everyone was very helpful and kind!

Brian Whitney

Always good folks here and I'm in and out quick as I'd like. Checked amazon on prices as well and BB matches or does better with rewards.

James Eells

The sales associate was very helpful answering all my questions. We are currently interested in a Bose wave and were well informed.

william davis

Went in to see The Geek Squad and I couldn't even be seen because I did not make an appointment. They only have two people working and I was told I could not be seen today. Also I was told unless you have a warranty with them they won't even work on a PS4. What kind of nonsense is that?

Joseph Kuzma

It's Best Buy so it's only ever "fine" really. The employees either know "just enough" or "f**k all" about the things around them and there's always too few of them anyway. There's a dude in the Chromebook section that's pretty helpful though. Find him if you need something.

Gaylon Stafford

Always the best in electronics and most of the time, the employees are knowledgeable about what they are selling. If they are unsure, they will find someone that knows. A person doesn't always have time to wait for a product to be delivered from an online company, go here and get it before you leav.

Sharon mai

Bought “unlocked” iPhone 8 Plus while travelling there a month ago. Turned out it was “locked”. Can’t use any of three SIM cards in family. Called Best Buy, transferred back to this store, no one picked up. Emailed several times, no answer...worst experience ever. I just need it to be unlocked, too much to ask? I paid the price of an unlocked phone!!

Karen Gable

The staff were very helpful as when they didn't have what we needed; they helped us get it!!

Millicent Martin

Wish I could've posted with Zero stars. I was in the flowood store. Made a big purchase . The one that was supposed to be delivered hadn't come yet. It's now going on 13 days. Even with a tracking number noone can tell me anything, nor are they trying to make it right.

Cathy Scanlon-Still

Well organized. Employees there to help.

Michael Lewis

Friendly staff helped me pick out/exchange a new smart watch I got for Fathers Day. Thanks!

DexterHunter 91

The only reason I’m giving Best Buy three stars is because of the service. The service there is hit and miss. You might get help if an employee comes by, but you are more than likely to be ignored. Take it from me I’ve been here so many times looking at stereos and what not, but that was like half a year ago maybe six months I have no idea it’s been so long, but other than that Best Buy is a good store to go to even though I don’t go to Best Buy that often. Don’t get me wrong I love Best Buy it’s just the service that I don’t like that much. I’m not going to say oh don’t come here because the service is whack, like I said it’s hit and miss. I will still come back whenever I have the time, but Best Buy needs to improve on their customer service skills, because I’ve waited so long to get service one time I just left. I know there are cameras there that face which ever way so I know they saw me but did nothing about it. I’m not mad I’m just curious on why they ignored me. Update: 3-26-18 610pm, wow the store has been upgraded it looks like, But I’m going to give it four stars so just ignore the three stars that you see. I was helped by some guy I forgot his name and I was just asking them about a certain thing and what not and he was really helpful. Good job Best Buy now I can come back whenever I can but let’s see if the service stays like it was today. It’s better to be helpful then to not be if you catch my drift

Kenneth

Tried to find a new stereo system for a truck and was trying to hear the audio. After trying to figure it out for 10 minutes an employee came over and said that you have to connect your phone to a radio near there to hear the audio and that it might or might not work and didn't offer to even try and help us. After about 30 minutes we stopped caring and left. We can take our business somewhere else.

Ryan Wilson

If you want a great shopping experince when looking for car audio or even home audio, for that matter anything they sell then dont go to this store. Everytime you ask someone for help, its not their dept, or they need to get a manager, or they are unsure. Not one single person in this location can take any accountability to the store they work at, or even try to solve a customer problem. 3 people in front of me all left disgusted by the lack of service they didnt get. What happened to a great brand like best buy?

Griffin L

the best buy of my life in fact was not here, but my ball-in-a-cup off of skymall.

Dawn Vang

"POOR CUSTOMER SERVICES" THEY ARE WILLING TO TAKE YOUR $$$ BUT WILL NOT ASSIST YOU WHEN THERE IS A PROBLEM. TAKE OUR BUSINESS ELSE WHERE!! Brought Bosch dishwasher with free delivery/Installation to replace our old Maytag with assistant from sales guy. Never asked us about pumping system. long behold it doesn't fit into my old unit because of plumping system the day of delivery/installation.

Braden Evans

Great service, always getting better and cooler products

Justin Borror

Great service and very friendly helpful staff

Michael Ackerman

Amazon's show room. The main reason I got BB is to find open box discount items. Purchasing from the store, even at the same price as Amazon, doesn't make sense because then I have to haul it home, whereas Amazon will deliver a huge TV right to my door. I also don't like that the sales associates ask you if want help. Just let me walk around and look. Lastly, why are you still selling CDs and DVDs? Does anyone even have a DVD player anymore?

Patricia Cullen

Staff is so helpful and was able to find everything I needed.

Raphael Lebron

Great experience right when you walk in. Customer service is applied very professionally. Found what I was looking for without any problems. Would definitely come back again.

Scott Garibay

When did best buy become a Samsung showroom?

Dan Camp

Had a good experience today. Went in trying to find a solution to a problem I was having. TV salesperson thought he knew the answer, but introduced me to the service department who knew how to fix my issue

Quinn Favo

This is the first best buy I have been in that was attached to a mall. Nice workers and layout

bob kizlyk

lots of good choices for any electronics needs. helpful staff. was in and out quickly.

Bonnie Cloud

Employee are well trained and helpful

Jason Swanzy

Most happy place on earth

Melissa Graves

Great! Customer service gets an "A"! Very helpful in explaining the devices and steered us in the right direction. Thanks

Mitchell Rader

Didnt have what i needed but still favorite places.

Samuel Quick

Staff is a bit annoying about asking for help (literally every employee asked if we needed help, even if I was in the middle of a conversation) but store is well stocked, employees are knowledgeable, and open to price matching.

Angel wings

Nice prices!! Very reasonable on tv's home phones, tablets

Michael Kozar

All the sales reps are very courteous and willing to help Great workers Mine

STEEM ON

I made an appointment with the Geek Squad. The staff was very helpful in answering my questions about computer components and selecting the right components to meet my needs. I highly recommend this store based on my experience.

jedi dojomaster

Clean store good staff

Travis Butler

Very friendly sales associates and front door associate. Not overly aggressive. Great store and employees.

Ben Arthur

Good luck finding someone to help, I was about to walk out when someone finally helped and I asked about a military discount and the gentleman said they gave one and when I got up front they said they didn't do it and we're not very pleasant to deal with before I even asked that question and if I didn't need what I was getting today I would have found it anywhere else. Sadly was not a good experience and will not come back again.

David Collins

Had warranty issues. Super fast customer service. . Issue was resolved very very fast very very satisfied!!!!! Great Geek Squad and super on time delivery !!!

Patrick Roetto

Bought a new phone and the staff was very helpful with setting it up. They also have Samsung professional's to teach you about your device.

Tim Holmes

Great deal on an open box laptop.

Kevin Reed

Easy to find what you need. Helpful associates without being too pushy.

michelle amato

People who work at Best Buy must be really stressed out. I can't say that they were specifically rude or hostile, but they're not friendly. Additionally they don't offer genuine help or customer service. It feels like they're checking off boxes. I'm glad that when I visit the store I know what I'm looking for off the shelves, if I didn't I can't imagine I would leave feeling satisfied.

John Norwood

Staff seemed helpful but a little overwhelming due to the extremely excessive amount of employees on the sales floor. Over all a consistently knowledgeable staff and a professional environment

brandi williams

Went in for a fast laptop, a worker said this was a good gamer laptop, sold me some other best buy stuff just to come home to a slow gaming laptop, just mad now .they just there to sell stuff bs stuff

Kaitlyn Cote

They have great deals with activation or AT&T etc but is false advertising "with activation". With activation means become a new customer of AT&T and if I did that I would have had to change my phone number. Not happy about the false advertising as I was about to purchase the new Samsung s10 but they told me it'd be $700 instead if $500.

Mike McDaniel

Selection has dwindled in recent years, and prices seem to continually climb. However, if you are in the market for specialty electronics this is the place to go.

Buddy Halbert Jr.

Staff helps very little...

Danielle Burress

My Experience Was Exceptional at Best Buy the other night Tim helped me immediately and was very friendly. He even took the time and put my screen protector on my phone for me. Tim another employee and I joked around and it really any made the great experience an exceptional one.. Keep up the Good work, you have set the standard by your great service..

nikita belle

Very polite service

Annette Dillon

Good. Didn't have what was looking for.

jimmie cottrell

Everyone was very helpful, can say that for all the stores.

Brad Tippens

Great sales staff and no problem price matching.

Mr Gomez

Seems small and quite bunk. If u. Ask me

Michael Carlos

Best place in town for electronics! Employee's tend to be annoying always buzzing around while you are shopping.

Tammy Moore

Great Deals loved it

Robert Kautz

Good products. Most of the staff is jawing with each other and not helping customers though. Sad.

Jonathan Beartusk, Jr.

Best prices and the best warranty system on electronics by far!

Dennis S

The staff I had was very helpful. Lots of new gadgets

Paul Raleigh

They fixed the problem I was ha veing

laveatria Vanhook

Great sale ,purchased apple watch. Nice staff. Helpful and knowledgeable on item.

michael caron

I love Best Buy. Although, they can be a little pricey

Gary Murray

Manny at Bestbuy in Bloomington was one of the best sales reps I have ever dealt with and he put our needs ahead of the desire to just sell us anything.

Terrence Robinson

The only place I buy my electronics from

Lindsey Jayle Hysell Bonge

Always do pick up there and it is always fast and easy

Chelsea Sonora

Joshua S. In the laptop/computer dept. and DJ or RJ (Manager) were great!!!! They were so kind and willing to help my situation. I would give them more stars if I could!!! I hope this store promotes them for their great service!!!

Brad Briner

Just like most big box stores you can almost always find what you need and the staff is fairly knowledgeable, and their return service is excellent

Paul Muwanguzi

The West De's Moines branch has more friendly people...

Caleb Wipf

Shop here quite often. Prices often beat competitors, price matching is great, and the staff has always been great!

Brian Peralta

Small. Very small.

Alan Wollenberg

Never had a bad experience with this location always able to get what I need even if I don't need it I always have a great experience everytime I go in everyone is always friendly and helpful

Luke Thomas

After spending thousands of dollars over 10+ years, I will no longer be shopping at Best Buy. Unlike most other reasonable stores with 30-day return policy, Best Buy has a 14-day policy, even if you opened the box and didn't use the product.

Brian Boberg

Nice store. Sometimes, the Geek Squad fixes my computer for free.

Lorena White

Quick and easy pick up from ordering on line. For same day pick up

MotherOfCats

Best Buy now the only electronic store in the world, LOL.

Kirk Turner

Nice products. Staff seemed occupied?

Jeremy Bates

Bought a sound bar, open box item. They said, by the sticker on box, everything is there. Opened it up, remote was missing. Went back and showed the box, they got me a remote. Good service there.

Christopher Robinson

Had to get a laptop repaired and they were good at following through with their schedule as planned.

Shohel Yunus Patel

Very helpful staff. I went to purchase a carrier and a voucher but I had an international phone and it didn't work. The staff gladly assisted in processing refund.

Buddy Windyboy

Always decent service.

Eric Hepner

Big box stores are rapidly dying, and this one is no exception. Most of the floor space that used to house computers and accessories is now wireless and Apple. Car electronics are relegated to a forgotten corner and good luck finding an employee in appliances. Store itself is kind of dilapidated and the credit card machines are ancient.

Byron Borror

Manager honored the deal that had just ended for a new cellphone due to the signage still being up. The cell phone sales people were extremely friendly and helpful. Probably the best visit I've ever made to Best Buy.

John Pope

The sales associates are always a pleasure to work with. They aren't pushy and seem knowledgeable.

victor saldivar

While a lot of my electronic purchases come from best buy it's usually not this location. I found that it's a bit harder to get decent service at this location as apposed to my regular location. Overall they are still going to price match and offer the same line of products, but don't expect this location to go out of their way to locate a specific item for you.

Robert McGaughy

Very nice and very helpful!

K Nichole

Always have what I'm looking for and staff are friendly. Give honest advice and not just there to upsell you into buying things you don't need.

Courtney Hilton

Out of stock on 2 of the 3 things I came for the 3rd item was overpriced $39.99 and I got it on Amazon for $11.99. Save your gas and time use Amazon!

Nabiha Zayat-Calcutt

Inexperienced. One guy that didn't work there offered to help me, and then went to get me someone else to help but then saw him walking out the door. Maybe he worked there but he wasn't wearing Best Buy gear and walked out with a product he bought. Waiting for many many minutes, but no one bothered to help or say a thing. My 14 yr old son flagged down help but the guy didn't really help. Next day, I asked someone to help me with camera, he sends help. Help shows up but didn't know it. I was asking about product difference, he kept leading me to most expensive and a credit card, when clearly he understood the words "beginner" and "budget". I was turned off and walked away. Small place, no help, and bad service. I ordered online instead.

Madeline Jean

Although we didn't find exactly what we were looking for, the friendly staff members were impressive with their eagerness to help us and answer our questions. Definitely a good place to look for appliances and technology!

dan b

Awesome store to go to.. all employees are consistently high in customer service skills..but dont over bug you i noticed, which is great...A highly intelligent young man named Bradley had perfect customer service skills when he approached me and was extremely helpful and knowledgeable with the type of ear buds I was looking for..I'd give 10 stars if I could... thanks Everyone at best buy for making my shopping experience feel great and my purchase exceptionally well..and a super Job well done to Service Rep Bradley..Thanks again... highly recommended store and team would be an understatement...it was above and beyond fantastic... Sincerely, Dan

Nicholas Mock

Scheduled a delivery and they never showed up. When I called about it they said "it was never written on the delivery board and never got on the truck". I asked if it could still be delivered that day since it was scheduled and they said no.

Colin Won

Unable to price match with Amazon despite saying so online and in-store banner. Was there to purchase a flash drive that sold for $30 online, expecting to pay at most $50 since I wasn't able to wait for shipping. Best Buy had the same item for $120. Unhelpful staff with a dated collection of hardware. Only to be used as a last resort if you desperately need something same day. This store is close to Walmart, Target, and Staples so check those for alternatives. In the end, I was able to make my purchase at Target with a clearance discount on top of that.

Doug Amsden

Quick Geek Squad repair.

DaNece Day

A+ shopping experience. I needed a replacement adapter and they had it in stock, on sale. I was greeted by associates who lead me to the associate who knew what I needed. I was then given time to shop the vinyl record inventory without pressure. Checked out in the back of the store as soon as I was done. No waiting in lines. I'll be back!

Gail Susan

My daughter took back a router she bought because I had a new one sitting in a box I bought from best buy since I had to buy one with a phone connection. They took it back no problem. They are great that way.

arunachalam vadivel

All home electronic goods one roof

MantisMauler13

Staff is very helpful.

Michael Burse

Didn't have what I was looking for this time but the young lady was very helpful

Tommy Rocha

No stock.. as usual.

Nancy Roberts

The associate (Shad in the phone department) was very helpful with my phone and helped me resolve an issue with not being able to load my tunes onto my phone. Thank you Shad! Than we talked to a very knowledgeable and helpful person in the TV area who recommended some of the tvs that we also could see were the resolution we liked. We sadly did not get this man's name.

Anthony Thompson

Went in to buy screen protector and case for galaxy 9 note. Screen protector was out of stock and they only had two cases. Employee was helpful though

Sal Cirignotta

I feel like every time I go to best buy I never find what I am looking for. This is exactly why ecommerce is so prevalent. If you need watch batteries or reasonably priced qi chargers this is not the place to go. The staff was all very friendly and helpful but sadly I left empty handed again.

Al K

I had to wait for more than 20 minutes to some one to help, the store was not busy at all, actually was almost empty, I asked 2 employees that I need product is locked they said oh let me get help, no one shows up

Binta Jarra Sanneh

Really good service. Found exactly what i needed in less than 15 minutes.

Marjorie Brown

Always very helpful with suggestions for selecting the right product for my needs.

Cameron Galatsianos

Decent best buy. Wish this location carried Macs

Barbara Burch

customer service was awesome tried to find me what I needed just didn't have it no more was on clearance but I appreciate everything you did to make me comfortable in your store

Shantell Alliana

I went to best buy and I was looking for christina aguilera liberation album. Well I was told "we don't sell cds no more, because their was a big fight over them" well I was so upset I had to get my behind down to Target. I really didn't want to go there.

G. Shane Leverett

A very clean BB. Knowledgeable associates, wide variety of products, no hassle returns within their policy.

Robert T

Staff was attentive and helpful but unfortunately the store didn't have what I was looking for.

Kirk Degler

Lines are normally short. The employees have always been great at this location. I've had no trouble doing site-to-store pickups. My friends and I have shopped here for the past several years on Black Friday, and the store has always been as efficient and well organized as you could expect on one of the nation's busiest shopping days.

Wade Forrester

I've bought a couple of refrigerators from this location and they have gotten me in and out quickly. They have also delivered both refrigerators quickly. We'll do business again.

Theodore Eich

Employees typically prefer to speak with each other rather than customers.

Jeremiah Johnson

It's fine. Nothing bad.

C B

Brian is the man! Came in with my son to find an adapter, left with a monitor instead because he made it an easy decision and more cost effective solution for our needs. Promote that guy. We are stoked to have another dual monitor machine also. Thanks, Brian and Best Buy.

J S

Went looking for gift cards and someone pointed me to it as I came into the door. In & out with what I was looking for!

Jess Kubec

We hadn't been to best buy in a year or more, but after today, we will definitely be back their hassle-free price matching saved us 50% on our purchase. Well worth driving out.

Chris

Great customer service. Employee from neighboring department was willing and unexpectedly knowledgeable about the specific product I was looking to purchase. Walked me through the store to find an accessory and helped the cashier ensure the checkout went smooth. Definitely went the extra mile. And he knew he wasnt going to get any commission on the sale. Oh, and the store looks great inside after the remodel!

Joe P

Amazing experience! Was greeted and helped as soon as wlaked through the door. We knew what we wanted and had it loaded all within 15 mins of entering the door. Today Best Buy was the best buy! Their price was the cheapest and the product works excellently!

Margaret Englert

Great selection. Store is always clean and organized. Staff is always friendly and very helpful, especially with returns.

Brian w

On the slow side.

Kyzmyt Rowe

My guy was really helpful and took his time letting me know about my options

Rachel Ashenbremer

One of the Managers literally told my dad that customer service wasn’t one of their priorities. Was also on the phone for 30+ min. For information on parts.

Linda Kokes

I love Best Buy. Great customer service. I received fantastic help in describing various printers, and the check out employee and person at the door were friendly too.

Randy V

They need competition. I'd rather have a migraine than have to deal with sales staff who don't know what they are talking about.

Andy Mazur

It's a Best buy, what else is there to say? I like the new layout.

richard crawford

Great staff, john in installation is right on point with his knowledge and skills. Sales floor employees were very helpful during the 3 hrs I was in the store waiting on my vehicle was being worked on. Thanks best buy team

Easy Acoustic

Good place to buy last minute stuff. They've got pretty good service here if you get the right person

Jd 420420

Had a recent phone issue and received the new phone in the mail in just under 24 hrs. Amazing service.

Shaun Nutter

Waited awhile to get help, but great service when I got it

SST Productions

Great staff. Wish the store had more selection.

M Watkins

What I asked for want what was sold to me, four stars because they did let me return it with no problem

Jerome Johnson

Good service from good people here!

Brooklyn Werth

This Best Buy is always kept real clean and maintained real well! The prices arent too bad either. They are starting to become a lot more comparable to Amazon and other online retailers. Unfortunately I received word that this Best Buy is closing due to a larger lease that can't be continued due to their price cut to compete with online retailer's.

Linda Bailey

Good, found what we wanted to buy very quickly.

Alison B. Emery

I was here once, and it was a pretty big best buy. This is the one that is in the Portland Mall. I didn't buy anything while I was here, so I can't really say anything about the service. The staff seemed nice. I think anything you would expect to find at bestbuy you could find here. If I remember correctly, they had an entrance into the mall.

Michele Taylor

Picked up item I ordered online on Black Friday. Line was long but got through pretty quick.

Ram Sreekakula

Peaceful atmosphere, friendly and helpful workers.

Justin McCall

The guy who helped us was very professional. And everyone was really nice

Lydia Valdez

Always best service ever. Thank you.

Dylan Zuniga

Good selection, but sometimes if you're looking for specific item you'll have to order online. They are still great about helping with that process and in every other matter.

Alvin Dixon

The sale person has great information about the products that they sale.

Ken Belew

Bought a new Pixel 3XL. Worked with Tom in the phone area. We have purchased multiple phones with him over the years. He is knowledgeable, friendly, and willing to help. I look several times and ask a lot of questions before deciding on a phone but his helpful demeanor

daniel cobb carrasco

Great place to buy electronic appliances great sale's overall just a great place to shop for the family.

Richie Beck

Had what I came for. A lot bigger than the old Best Buy I went to at the mall. May come back more often.

Charles Lyons

I went there today. The service was excellent till I got,to,the checkout. I went to sign up for the rewards program and the cashier had to ask me,3 times for,my phone number and then he still didn't,get it right. I had to call customer service to get help to be able to get my account active. But all in all the service was excellent. I was confronted when I came in to look for a certain item and was led to right what I needed and then I was looking into info about another item and I was very impressed with that employee. Totally different then the cashier that helped me.

Johannes Theile

Worst place ever. Ask two sales guys and you get two opposite answers. No product knowledge at all and the only thing they have knowledge on is their credit card or financing. Order from Amazon and do some Google research first. That’s much better and reliable.

kimberly wenzel

This is the best Best Buy in Wichita, very knowledgeable staff, a d the Geek Squad rocks.

Kelly Gorman

One evening I worked with an employee in the wireless sales area named Ben. This was at the Brentwood, MO location. Even though it was 8PM and we took up an hour and a half of his time, Ben never once made us feel like we were a burden. He was incredibly helpful, not hesitating to call my carrier a few times to get me exactly what I needed. The store closed at 9 and at 9:25 he was just as patient as he was when we began. Ben’s level of customer service will make me highly consider purchasing a lot more of my items from Best Buy in the future.

masterhalo 5002

I like how they show electronics

Josh Cross

I've been at this store multiple times lately looking at appliances. My experience was great each time except one major flaw. Finding someone in sales to answer questions and ring me up. I would have spent less time in the store if someone had been in the department. It's really hard to believe this would be an issue around the holidays when staff is increased.

David Oluanai

Nothing special at this Best Buy. The sales people are friendly but product knowledge varies. The sales people I’ve experienced in home audio/video as well as appliances were knowledgeable but not in other departments. Still everyone is friendly so 3 stars.

Brittany Szewcik

The employees are very knowledgeable and always ready to help and answer even the dumbest of questions without a second thought or mocking tone.

Dallas Picard

Went there to do a warranty claim on a tablet I got and the geek squad rep was very helpful and made it very painless!

justin Nummerdor

Best buy is the best store. Always get great help and always walk out with what I need

Oliver

Nice employees

Lee Guy

90% of my shopping is done online, but occasionally I need that specific piece of electronic equipment and cannot wait for shipping. They have not let me down yet

Marlene Tober

I was very happy with the service I had trouble with my tablet and Brad was able to untangle me thank you I bought another tablet thank you

JesusChild Day

Great customer service

Michael Kelly

My HP computer was very competitively priced. The staff is friendly, knowledgeable, and helpful. This location has the coolest Magnolia section I've ever seen! :-)

Andy Kosturik

All your electronic needs and they price match!

Dwight Swenson

These guys will work with you on Anything.!¡

steve sherman

Good service, clean and organized store. High prices but you get what you pay for.

Jason Hollinger

The workers in the cell phone department were extremely helpful. Even though the phone I wanted wasn't in stock, the workers helped me find it at another store in town. Excellent customer service.

Steve Brewer

Best Buy is far better to go to than Amazon. I can see, touch, hear and evaluate the products I'm buying, plus the sales staff as a whole is very helpful and knowledgeable. I like Amazon, but I think seeing the product at the store is a lot better for making a good buying decision.

Lisa Neitz

University didnt have in stock what we wanted so we went to Jordan Creek and they had it, were very friendly and answered questions.

J Indigo

Super friendly staff.

Naveen K

I had a really good experience. The supervisor Chase went above and beyond to resolve the issue related to my pickup order for a new pixel phone.

Andy So Retro

Helpful and super easy to work with when exchanging products

Paige Fisher

I found what I wanted, at a comparable price. Helpful staff, and well organized. However, BEWARE of shopping with kids... since when is best buy a children's toy store as well? I was bored as all get out in the 90s when my uncle took me to best buy. So great store, beware of toys.

Kyle Bear98

Computers, appliances, and movies are just a few of the things a person can buy here

Joey Brown

They always have just what I want and can answer my questions. The only fault I see is that the salespeople can be a little agree for my taste. The prices are fine and either the same or better than other outlets including Amazon. The store is clean and well stocked.

Cassie Folk

Their in home installation follow up is the WORST. We have contacted the store, and the individual who is supposed to install home theater equipment and no one has returned calls. When we go into the store, we get the run around and when we call the store it’s hard to get a hold of anyone. Lesson learned to try and find a local business to support. Throughly disappointed as I’ve never had this type of service from Best Buy.

Jamie Oliver

Was in and out in 7 minutes.great customer service

Judd O'Connor

Evan in the Magnolia section of the store gave me the best customer experience I have ever had. I went in looking to find out more about A/V receivers and speakers and Evan had more than enough information to provide. In no way did I feel like I was being sold to, more so like he was just trying to help me find the components that will work best for my preferences.

John Williams

Not a bad place to electronics plenty of them

Tony Norris

Fast efficient service. Friendly and helpful staff. Item was in Stock

Tank Sherman

Excellent special (scallops). Staff was great, good was good and easy parking.

Anthony Brown

Friendly staff. Helped with price matching to get the best deal.

Jerry Brannen

Sales staff clueless

May Love

It seems like employees are often too busy to be helpful. However, we always come back as there is no better selection in town.

Greg Karbett

During my visit to purchase a car stereo, the staff was very knowledgeable and friendly.

Venkat raman

Great customer care and Helpful in all departments except Mobile department. Mobile department is way slow and will not provide requested information. You can experience all the new gadgets here. But unless you have a Bestbuy credit card, the prices seems so steep for me than Amazon or walmart.

Amir Shirazi

There are plenty of electronics but some items are not restocked. Overall it's a great store unless you are picky.

Jerome Moore

Great job on my remote start, he installed it in half the time. So far no problems

Dave Kotula

They help me transfer my phone and I didn't buy it there...I bought other items...better service than Verizon

Layla Bradley

The workers know their stuff and are will to help you. Very pleased with the service.

Mario Orduna

If you already have something in mind, good place, if you are there because they sent you a letter that you need to come to claim 5000 dollars worth of electronics, don't waste your time, gas and enthusiasm thinking that you hit the jackpot, the 5 dollars that you MAY get is worth it there for a candy only

Patti Bozeman

Great service and great deal.

fro1mcd2008

Good place. Prices are a bit higher than I'd like.. but good

Kelly Upchurch

They have good products but the salesman that helped me was more interested in a commission. He incorrectly stated that a TV priced $200 less than the one he recommended didn't have the same features. When I confronted him he still insisted I should buy the more expensive one.

Laren Mcdonald

me and my husband waited for 45 minutes for help with a game. My husband asked for for assistance several times but they kept telling him that they will send someone to the that department. still...NO HELP. But when walking out the same people that is suppose to be getting helping running their mouths or sitting down in a chair. it will be a long long time before we come back.

Laura Luckinbill

Near Christmas time I was able to go in and find the airpods in stock for an anniversary gift! Staff was very helpful and I did not have to wander the store.

Anthony Mitchem

The gentlemen of the mobile section were extremely helpful.

Oliver Prince

I found what I needed in under 5 minutes. No complaints.

Killa BIS

It was an extremely long wait for someone to assist me only to have the same employee from a different section, who called for someone to help me in the first place, assist me fully. Might try a different location if I return to Best Buy.

Todd Joyce

If I wanted to buy used, opened products, I'd go to a garage sale.

Erica Robinson

Those people have very nasty attitude and wanted fix my phone.

Delbert Hudson

Great staff and very helpful.

Ryan Freeland

Decent store. Unfortunately because of the location you will be paying Brentwood sales tax and the additional edger corridor tax which I would rather avoid! Associates are helpful some opinionated and biased toward certain brands. Cashiers are quiet and running on a circuit rather than friendly and aware. Best Buy will price match Amazon and a few other large online retailers, which can save the hassle of waiting for shipping. The products can however sometimes be found elsewhere online less expensive if you really do your research.

Cindy Johnson

Great store very friendly helpful staff

Michael Thiel

The employees always seem to be well versed in their products, and this is especially interesting because I do not believe they earn any type of sales commission or bonus on items they sell.

Allison Jacobsen

It was clean, service was exceptional, easy to find what i was looking for and they honored the price matching from Amazon with -0- hassle.

Jacqulyn Haskins

Always feel like I'm taken care of when I have questions

Sara M

Friendly staff, decent size store.

David Scott

Great place

Maria Hernandez

I love that you can have uour order your way. Plus love the fries and Bacon burger.

Katia Deg

I went in around 6pm on a Monday. The place was clean and display items were all working. It took some time to find a computer associate, and there were 3 other groups of people just milling around waiting for laptop assistance with me. When I was able to speak with someone, she was extremely helpful and knowledgeable. She understood my needs and didn't try to push the most expensive laptop. I will definitely be coming back for future tech needs.

Paula Jones

The worst customer service

Mary Bowman

When I want/need something, I want it now. I went to Best Buy to pick up ext CD drive. Asked associate where to find, she walked me over and then questioned type of computer and then discussed options even pointing out mid version/price on sale. Also looked at other items each time with this or other associates helping me to find. All around great service and experience. We need to support local stores or they'll all close!

paul sanderson

Excellent, super friendly, helpful staff saved it from a 1 star rating. I hate not seeing a product before I buy it so I do like Best Buy and hope they stay in buisness. Disappointed that there are no VR headsets in this store other than PS. Disappointed that there is no media room for home theater speakers and amps. Disappointed that there are numerous off brand portable speakers that are not on display.

William Knipp

Great service knowledgeable staff

Dave Clark

I discussed my needs with a clerk and he turned it into a Best Buy I did not expect!

Rick Peake

Great selection of electronics. Friendly helpful staff.

Metro Customer

The employee that helped me was very helpful he explained to me everything in detail that I needed to know about the laptop and helped me find the best one for my needs

Chips Ahoy

Amazing price matching a return policy, that makes Best Buy easily the best place to buy my electronics.

Wendi Byrd

They have really good prices and friendly people

Ki Swenson

Great experience with my Note 10 pick up!

Avari Gregoire

I thought it was good and fun

Bev & Bob Bolen

Sure wish they weren't closing this store down. This is the best Best Buy in town

Neil Yarumian

The product I wanted to buy had a busted touch screen and no pen to try out. I went in twice to see if they could fix that so I could try it out. But they wouldn't. I had cash in had and was ready to buy but couldn't even try the product and obviously the staff there wasn't even willing to help enough to make the damn sale.

Drones in Pursuit

Best Buy is definitely the best electronics store in Billings. They have a competitive prices guarantee, where they will match any price to a local store with a price lower than Best Buy's current prices. They have a wide variety of electronics for many purposes. Best of all, the staff are very polite and are knowledgable of many of the products here. This place is the epitome of sincere customer care. Best Buy will be receiving my business in future purchases.

Kitten Black

They had exactly what I needed at a cheap price, and the costomer service was incredible.

Justin Stuart

love go to this location people there are always help full and informative! unlike the northwest location.

Darry H.

We have purchased quite a bit of electronics and movies from Best Buy. We also use the Geek Squad when we have any issues. Overall we like them a lot. The 2 negatives we have.....seldom enough employees, which we understand as the company as a whole has been struggling mostly due to the internet. We do not like how much the DVD and BluRay department has been shrunk. Not the selection we are used to, and they are not displayed as well so they are harder to shop. Fix those 2 issues and we will give them that 5th star.

Christian Ogle

I would give this place a zero but it won’t let me. I went here to get an amp and a new sub. I asked 3 different people for help who brushed me off. When I finally got help after waiting 20 min, they didn’t have what I wanted and said they don’t keep them in stock and Would have to order it. It was absolutely atrocious. They need to pick up their game.

Timothy Roberts

As a lover of tech and all things electronic, Best Buy is simply the best store around. They have many items in stock, a competitive website with easy ordering, and a generous refund policy. There are many talented people there who can answer most questions. A big plus is that it is a box store where you can look at and hold items before you buy them. It may be a bit "old school", but that's a big selling point for me that the cyber world can't touch. And best of all, there's a store in Billings.

Jenn Harris

Went in to purchase the Nintendo switch for my son's birthday, no problem... Gentleman on the floor asked if we needed help with anything and offered his assistance if we did. I said no thank you we were fine and after being awkwardly stared at for a few moments I politely left the area to proceed to check out. Once there, the man at the counter was a whole different story. Extremely unapproachable and very snobby in manner. Took the packaging of my son's new game (what they secure it in) and threw it in a bin.. not tossed like some would but threw with this air of I am being bothered here. Never said hello or how are you nothing. He then asked for my phone number to which I replied I was not in the system and he answered do you want to be? I replied no as I hardly ever shop there. He asked if I wanted the warranty thing for the Switch and I said yes. He began asking me my email, phone, address etc... while stating "not sure why they need this". I asked if this was all for the warranty to which he responded "Yes"... Every warranty I have EVER gotten NEVER asked for that information and I naively thought it must be something different here. After I got home later that evening and was checking my email, I received one from Best Buy stating to confirm my email to complete the process and start receiving emails for promotions etc. That rude man LIED to me and enrolled me anyway. Now I know they have a quota to meet in regards to enrolling people, however to completely take away MY RIGHT TO CHOOSE as a customer?? That was sneaky and underhanded and just plain wrong. Not that it matters but I will not ever shop that store again and will continue online shopping via Amazon and QVC for my electronics! And people wonder why online shopping replaces store shopping?? This was just wrong.. and that in conjunction with his absolutely rude demeanor! Nope, never again.

Jack Martin

Bought a complete gaming desktop by IBUYPOWER from here! Absolutely in love with the performance of the computer and the service received while purchasing!!

Christian Hess

Worst service. Told me that the $50 HDMI cables are the only cables to support 4K definition.

James H.

Great customer service nice selection of product

Carole Nordstrom

Returned a broken tablet, had a new one the next day with warranty!

Niekka Barnes

The agent that assisted me was very knowledgeable and thorough. He didn't leave my side until I got exactly what I wanted and needed

Zena Caudle

I only waited a little bit for some help. My problem was discussed and they did their best to help me. Also gave me the phone number of another business which might be able to further help with my problem. Great service.

samuel wilson

Doesnt repair samsung screens

Lolo Asmr

I gave this best buy 4 stars because the service was poor

L Mc

SUPERIOR customer service. I had no idea this place had improved so much over the years. GO THERE. All the techs are over the top helpful and the staff that greet/cash you out are so personable. A guy in Camera (eric) showed me how to use the part I was looking for and made sure I had everything I needed.

Darryl Keeney

Go to place for electronics. There is something about being able to see and touch something. This is great place to do that. It is one thing to read about a 55" screen and another to see one.

Jeremy Moranville

Nice store, not as good as the university ave one.

Joseph Nowak

Good selection, price can be at the higher end at times but considering the availability of electronics at brick and mortar stores in SOMD, it is not bad. The staff does not know much about electronics though and tends to push unnecessary software and/or packages that no one would really need and could easily be purchased else where for cheaper or even better software for free. I would suggest only buying what you need and decline anything they are pushing.

Brock Nielsen

Geek squad could be better

Carrie Hagen

A huge shout out to the car audio installers in Muskegon! We've used them a couple times, and they do great work with awesome attention to detail. Recently our car was totaled, and they worked hard to pull the audio equipment from the old car and put it into the new car (plus remote start and back up camera) all in the same day. So happy, and everything looks great!

william hogan

Staff is friendly. Priced higher than most places, I usually find myself steering clear of Best Buy unless it is a phone or something that I cannot wait for it to be shipped.

Matt Rawson

I was looking at putting up a mesh Wi-Fi router system. The sales associate assisting us in the router area is very helpful and friendly. Toilets for the money the orbi by Netgear seem to be the best bang for the buck. message systems are not cheap but they are well worth it in terms of coverage. This router actually covers about the maximum distance it was rated for which is 8000 ft. Very pleased with the product and the assistance at Best Buy.

Lara Williams

I went to buy a router today and I was not really sure what I needed. The person that helped me was beyond helpful. This reminds me of why we should go to a brick and mortar building... Customer service! I would have had to make yet another return to Amazon if I had not gone there... So annoying.

Dan Befus

Its best buy lol surprised

Kathryn Tyler

The Sales Associate was very knowledgeable about the printer that I purchased as well as the others on display.

Debbie Lamkin

Help was available through out the store! Excellent

Catherine Thompson

After a horrible customer experience at the university location, I came to this store already frustrated. I was greeted at the door, then approached almost immediately by an associate. I explained my current needs and and took me to that section and advised what he recommended and why, the then escorted me to the next section of the store and discussed the next product in detail, answered all my questions and I left one very happy customer. When I shared my university store experience he apologized and mentioned they unfortunately hear that all the time. Well not from me.. Jordan Creek store is now the only best buy for me in town. Thank you!

Ben Lagasse

Good staff. Richard was good in the phone area

Mina Salib

Great place

Rico Jenkins

It was bad could not take care of business.

Justin B

I was greated by the LP guy saying "our computers are down, checkouts are closed." Stuff happens, but then every employee in the store proceeded to ignore me. I looked at the new Note 10+ display for a good 15 min with not a single contact. Two mobile employees were in the area, one with no other customers; multiple others just walking around. There were hardly any customers in the store at the time.

Harleigh Ryan

They treat clients right reasonable prices always highly recommend

Peter McCormick

Great service and prices. Wait time for install a little excessive.

Rick Gray

Our sales rep Jaycee was awesome. She went above and beyond and answered all of our questions.

Madara Colin

Excelent service

Raquel Stiller

Their interest free program

Catrina Chinell

Some friendly sales people, but you better know exactly what you want because you will get plenty of "I don't know, this is not my area." There are plenty of blue shirts just standing around, and at least 2 of them will be smacking gum, but its difficult to find a cashier to check out. I will just stick to online and youtube for help.

Nathan Dodge

This is really just your typical best buy. It's really clean and well organized and the workers there provide great customer service! It's pretty easy to find whatever you're looking for even though the store is huge, and if you can't find something there always seems to be an employee just nearby that know exactly where everything is! Overall it's fantastic

チョコレートエクレール

This store is awesome! Even though it was a bit busy when I went, a sales associate was quick to help me. He was very kind, knowledgeable, and listened to what I was looking for. Their stock was accurate with what the website had, and my new laptop was $130 cheaper than advertised online!

Kathleen Kaiser

I can't possibly come up with anything good to say about Best Buy. And there is not enough room for me to go into all the reasons why. They don't back up their products, they only give you a 15-day warranty on electronics, if you return something that is under warranty they will not give you your money back they will only give you credit on a Best Buy gift card. Those are only a few of my problems with this company.

Mark Bunce

Knowledgeable salesman got me at the door and took excellent care of me, right up to loading my purchase in my car for me.

David Jackson

I had several questions about TV'S in general and received way more information than expected. The salesperson, 7737 Lee Brandon, (Oakdale, MN store) gave me more than enough advice to make an intelligent decision on which one to buy.

Jeannette Lynn

Very helpful there. Fixed my sons computer in 1 hour.

Kory Felder

It took about 15 minutes for an employee to ask us if we needed help. MacBook was on sale for good price. It was worth the wait

Wayne Lawrence

I found the workers to be helpful.

Debra Homoly

Good place to buy ink toner.

sheryl richards

Recently, my husband and I purchased a television. Chuk was very helpful and knowledgeable. In addition, he was very friendly and per-sonable. We will definitely shop again at Best Buy.

Terry Belden

They had a monitor on display, but did not have one in the store.

Evelyn Sanders

Always nice and helpful. Prices are very good.

Joe H

Don't go in when it's slow, unless you are just going in for the customer service desk. You can't look at anything without sales people spotting you and seeing you as an opportunity for commission (actually they are just incentivized but it creates the same atmosphere). Today's experience reminded me why I haven't looked at anything in the store in two years and just ordered for store pickup which has worked out well at this location.

Philip Carroll

Old favorite place to stop for fishing stuff, lottery and fuel, and good selection of beer.

Oscar Gutierrez

Technology is my passion, the best place for most of my needs.

Marian Espinoza

The employees were courteous & polite & they provided excellent service.

caleb harris

I bought a cow here once. Best Buy I ever made

Donald McLeod

Great selection of electronics and a very helpful staff.

Hardik D

Very friendly and helpful staff, amazing products at great prices!

Khaled Amra

The staff wasn't very helpful, we wandered around for a little bit trying to figure out where things were

Picked Painted

Always pretty priced and small selection. Wanted to give them another chance for my computer needs and very disappointed.

Tyler Wardell

They dont stock the store efficiently. Friendly staff even though they follow you around like you're stealing things. I wish they carried more computer parts and accessories. They also need to stock the ones they do carry more often. They price match and that's awesome and very useful so you dont have to wait for shipping on some items.

Let'sArt

The employees and the product protection plans are awesome

Kimbler McLane

Customer service is bad. Had to call in to the store while I was in the store to get help. The reps were standing around talking not doing anything. A couple of them looked at me then looked away I guess hoping I would go away so the didn't have to help. End up ordering what I was looking for on Amazon. Then Best Buy wonders why people order online from their competitors.

Daniel Richards

Best electronics store. Just expensive

Tony Taylor

I live this store and had money to spend there on a WIFI extender but the salwa associate told me that 80% of theres are returned and really wouldn't help so he saved me a bunch of money.... So I went and spent it elsewhere.

Chris Crouse

Picking up my computer ahead of expected time is great. Got help on solving problems in store as well

zachary Raider

Helpful employees, even though they didn't have what we were looking for.

Nic G

Great prices, knowledgeable staff.

Kenneth Austin

Didn't have the phone I was looking for in stock. Was told the phone could be purchased online. Helpful staff though to a degree.

Jason MacKay

Salesperson at Best Buy was very helpful. I was impressed with his knowledge of home security camera systems.

Andrew T

I would have rated them 5 stars but they don't have the wide selection of CDs they used to. Now they just have a small bin of CDs. But most of the CDs in that bin are actually worth buying and they're only $6 each.

Susan Ward

Good location big store friendly staff.

Butch Dawbin

Did not have the items in stock that we were looking for

Lorikaye Baker

Very helpful crew!! Very polite. The cashier was awesome!!

Toby Dog

Didn't have a simple usb cable I needed.

Destiny Booth

beautiful first experience in a best buy for my birthday, and our electronics employee was very helpful, he had a neat name so i kept talking about it to my friends too but i JUST forgot it:/ not a difficult place at all

Dennis Glover

Excellent customer service. Bought an open box item only to take it home and discover it was broken. They happily replaced it, tested out a new one before I left the store, and had me on my way in no time.

Vicki Churches

Their Geek Squad is the best.

Alice Bean Andrenyak

Big store with staff that are not equally knowledgeable or trained in customer service. Their website said they had 3 of the desired phones, I was told they hadn't had any for months. Told to go a store 40 miles away. When I asked if they would call that store I was initially told no. Eventually they called. Again told none at that store but the website and live chat person showed 3 of the phones.

Eva Marie

Outstanding customer service!!! Kris and his manager Brad made sure out family holiday was not hampered by no dishwasher on duty!!! Thanks gentlemen, much appreciated!!!

Kevin Maun

It's a best buy

Adam Hernandez

This locations customer service could be better. Tried them again 3 months later customer service is nonexistent corporate could care less. I will never go to another best buy ever!!! Keep it up & they will follow circuit city.

Papa Is Here

Good customer service and a fairly easy to get around layout.

Ryne Cochran

Kinda pricey and didn't have what we were looking for but has a lot of cool electronics

Michael Vallie

Staff is actually knowledgeable about the products they sell and everyone I've dealt with has been very friendly and not pushy! Although we went today (Sunday 9/9/18) and not a single employee came up and asked if we needed help. They were all to busy playing on their phones or talking to each other. Guess I got lucky the last time.

Stephen Rosenmeier

Well done. On time, straightforward, inexpensive, friendly. Perfect.

Charles Bischof

I needed an external hard drive and the sales representative provided me with an excellent recommendation. The drive had a capacity of 4TB and was reasonably priced.

Dylan Agosta

Generally I'm only in this Best Buy to make my way to the rest of the mall, but recently I did go in to purchase a new phone (Google Pixel 3, which I would recommend btw). I meant to write this review sooner because I got *outstanding* customer service from the young lady who helped me out and now I can't remember her name. I think it was Selma?! Or something similar!! She was extremely knowledgeable, very patient, and had answers for all of my (many) questions. It's hard to give someone a shout-out when you can't remember their name exactly, but the tl;dr version is that the staff here is great.

Sunderta Kaur

I came to customer service to pick up an item I had ordered on line. I read the signs directing me through the maze while a young tall man tried to walk around and pass me up. The clerk looked at the man and seemed tempted to help him first, but then realized that I was the one who was first in line and waited on me next. I appreciated that he resisted what seemed like a natural inclination to discriminate against me. All too often it goes the other way. Best Buy for the win!

Christopher Hupka

Was assisted by a handicapped individual that had no interest in helping whatsoever, mostly interested in being on his phone while assisting me to make a TV purchase. I'm not sure how he was going to assist in any fashion physically, as he had to ask everyone else in the store to do his job which no one else in the store was willing to help including the manager. I settled upon a discounted TV, which I later found out did not include a stand, remote, box, or any paperwork, which would have doubled the price of the floor model television. Don't shop here it's a waste of time, if you value your time at all.

Matthew Dickerson

Helpful and friendly staff

Trisha Millner

People are very helpful. All items in stock

Patricia BaniAta

Very nice customer service

Jackie 371

Micah is awesome! He helped me find & then get a better deal on a radio that was within my budget. Also, needed a simple mouse & found one for $13.

Charlie

This is from a about a year ago I went in with my girl friend to purchase a TV but I always naturally got to the CD section I was followed like totally obviously to the point of annoyance bc I was wearing a hatchet Man hoodie. If you got something to say say it. Next time ima tell you the back the he'll up

Matthew Dix

Got new cell phone, and was a great experience!

Crystal D Diamond

The employees are very kind and helpful and the prices are fair. Also if you should have any returns or exchanges they will help you and make it easy.

Scott De Bersa

I Love my home theater. Great job and great customer service

Ryan Toussaint

Bought office for my laptop. Realized I already had one. Went to return it within 24 hours to be told it’s a non refundable product. Then be told the most I could get was $31 for it. I paid $137. The lady tried to tell me I bundled it with my laptop and only got charged $31. I have receipt which I would gladly share the picture of on here to prove I was charged $137.

Brian Roe

Took a while to find help , some guy was focused on a customer and ignored me, finally 5 minutes into my journey found what I was looking for

PoHillBilly RedNeckery

The Samsung crew was extremely helpful. Very knowledgeable, and wasn't annoyed with the fact I wasn't on the same level of techiness. Thank you

Mandy Cordray

Emma loves her Yeti pro microphone.

Jermaine Terry

Cause the man logged us outta our stuff but it would've been better if he wouldn't have did that

Rena Tolson

Friendly. Goid service. Store organization is a challenge to navigate

Paul Kalka

Helpful without being pushy.

Darrick Carter

My favorite store in the world.

greg kelley

My best trip to shop for electronic devices ever. I went there an hour before closing and got the best service . I went there for a look at dishwashers and spent more time at computers and televisions.

Isaac Hamrick

Great selection and amount of clearance deals, but way too many people on hand at any given time. There were almost 2 employees to every customer it seems, and each one asked if I needed help in each section of the store. I was probably stopped and asked if I needed help 9 times while browsing

cool josh

Very social and friendly employees stayed after hours to help

Sterling Musholt

Staff member Nate in the home entertainment center was awesome! Took his time to talk with me show me multiple products. Very knowledgeable and very helpful. If you want a Great entertainment system I highly recommend going and finding him in the store.

Diane Riley

There are places you can go (online) for the same exact item, but a much better price.

Brian Osborn

Ask the guys back by the computer monitors to do their fast typing "I'll look it up" bit.

LaSondra Lofton

First time shopping here!! The young lady that waited on mr was very nice, kind & patient!! She answered the questions I asked & even checked me out!! Store was cleaned & well organized as well!!

Nicole Hernandez

Staff was super helpful and friendly.Had my boys with and they were very patient despite my 2 yr old running round touching everything but who wouldn’t in that store?haha

Tom Strach

Great store to pick up on Electronic deals. Called Best Buy be for reason. You will enjoy shopping here. Always an associate there to help you. Two thumbs up.

Marissa Patchett

Love coming here. A few years back around Halloween there they have a pretty good selection of horror movies. Not sure if they still sell dvds or not but I know that stoped selling cds.

Mary Kovacevich

The Geek Squad fixes and completes all updates on my photobooth. Ive always received prompt, professional and great service from the Geek Squad. Highly recommend

David Martz

Its like going to a car lot, you always have a sale person up yer butt asking if you need help or if they can show you something. Even after you tell them no, when someone says no , dude just back off , don't go have someone else try. I think they get commission on top off hourly

Curtiss Carlson

The wife and I have been looking at appliances for our kitchen and have visited all the home improvements stores in our area. Best buy not only had what we where looking for (a counter depth fridge) but a super helpful associate. He was friendly and knowledgeable, while not trying to push a sale. Best buy had many people working so he was able to take his time and answer our questions. While we didn't buy anything, we will be going back for the memorial day sale and buy the appliances we need.

XENIA HERNANDEZ

Very disappointed. I walked into Best Buy in Everett MA at around 5:30 pm on Tuesday 2/26/19. I went in there in hopes of buying a new laptop for my college work and there was NO ONE THERE TO HELP ME. There were other customers there clearly waiting for an employee to come and help them and no one did. I waited for about an hour and a half and no one came. How are they gonna have so many employees in the other sections but NO ONE IN THE COMPUTER SECTION???? I then went to the bathroom and I see TWO employees in there just talking/gossiping. Two female employees if i recall correctly Wendy and Marisol I think.... I’m glad they had name tags. They were just hiding in the bathroom talking and getting paid ?! WHY WEREN’t they WORKING HELPING CUSTOMERS IN COMPUTERS ?!? Where are the managers??! They are losing customers. I clearly left very disappointed and am going to to another store to get my laptop. Thanks for nothing Best Buy.

Mr. Leprechaun

Employee Josh made our visit fast,he is knowledgeable about the products and saved us money on purchase!

Rajai Johnson

Theyre ok. Thee smallest best buy store ever

Jess Uttaro

Easily found what I was looking for. Checkout was fast and cashier was courteous.

Jason Christina

Customer service was great!

Alan Rupa

I don't like this Best Buy its more like the Ghetto Best Buy in the area. most items are out of stock when I go there. if I need anything at a best buy I go to the one at the square one mall or the Liberty Tree mall close buy items there are mostly in Stock and if I want to go tax free I go to the one in Nashua, NH.

rob faulkner

Great customer service, i miss the days of the bog box stores, glad this puppy is still around, buying tv's should never be done online.

Antoinette Salm fritz

Appliances 18 months same as cash sales personnel very helpful

Charles Poole

No help. More employees than customers. Employees sitting around on counters talking to themselves.

Jason Martin

Well we helped ourselves through the whole entire 500 dollar purchase. I 100% believe in shop local but this big box store sux... unless your ready too checkout...the exact opposite of Super Duper Walmart...bit you know.

Cameron F

The auto group is great. Eric and Steve were great to work with.

Dominic Khaleck

Very helpful and knowledgeable staff every where I go there was someone to help, good experience

nick peloquin

Not as good as RadioShack. It's basically a tech dump, cellphone store where I go to but expensive cords to charge my phone when I've lost all the others 3 stars for convenience, proximity to the bars and the awesome 5 dollar movie bin.

Phillip Bratlee

They try to be helpful

Brandi Olson

Can always find what I'm looking for but is a bit expensive

Chuck Wagon

Friendly staff and good prices. Everything's easy to find.

Brian Whitney

Always good folks here and I'm in and out quick as I'd like. Checked amazon on prices as well and BB matches or does better with rewards.

Akin Oz

They had misleading tags on tv.Purchased product with wrong price.Now needed to take it back.

Michael Lewis

Friendly staff helped me pick out/exchange a new smart watch I got for Fathers Day. Thanks!

Mahogany Gold

I did not go to this store

Veta Hicks

Excellent customer service! Sales staff is very knowledgeable and friendly.

Anna Mendes

Best buy is good for some electronics product, but I love Walmart ptice.

Cynthia Traylor

Purchased a geek squad approve tv that was missing parts,other than time had no issue exchanging.

suzanne bournique

Phone department gives excellent customer services. Everyone is very helpful and friendly.

Tim Meier

The prices at Best Buy have just gone crazy. Used to be able to get a good deal. (not Anymore)

Lawrence Hawkins

Great place! Gotta love electronics! =) Employees are okay; knowledgeable if you need anything. Overall, you know what you're getting from a Best Buy.

Tom Onic

This Best Buy is the BEST by far! Always friendly and accommodating. A+++

Peter T

It wasn't very packed even with Black Friday sales, prices were pretty good.

Bonnie Cloud

Employee are well trained and helpful

Jason Swanzy

Most happy place on earth

Mitchell Rader

Didnt have what i needed but still favorite places.

Andy Lincoln

Place is getting bigger an bigger, really enjoy shopping their

Travis Butler

Very friendly sales associates and front door associate. Not overly aggressive. Great store and employees.

Kevin Reed

Easy to find what you need. Helpful associates without being too pushy.

Buddy Halbert Jr.

Staff helps very little...

Joseph-Romuald Felix

Very friendly experience. Although the laptop i needed was sold out but the staff show professionalism in giving me other options. I would recommend going there. Verry clean and friendly people.

Lindsey Jayle Hysell Bonge

Always do pick up there and it is always fast and easy

Ittybittykitten

I been here two times. Last time was a horrible experience, I spilled soda on my keyboard and put a online ready at store order and paid online, waited 15min, drove there about 23min. Ask if it was ready, guy said no. But right behind the customer service desk was the keyboards so he could of simply walked around and grabbed it but he said no. I said well can I do it and you make it ready? He said no. So he made me buy a second one and requested a refund on the first one which took 5-7 business days to get. I understand that it recommends waiting one hour but making me buy two, the refunding the first one vs simply marking it ready after I myself walk 15ft and getting it. He wasn't busy too and swear. This was like a year ago. ^bad experience Today I went and got a night hawk router and my experience went better. Came in right as it open, got my router, a surge protector and a ethernet cable. Was in and out fast and they priced check properly by their policy which at some other locations Ives had issues with. Also got a geek squad protection due to proper price matching. Today my only complaint would there isn't ethernet cables in the networking and wireless area of this store. They are weirdly at the front check out or another location I didn't find. But you should have some there since people who need routers typically need cables. But I did find them just oddly placed location. ^ good one Do I plan to come back a third time? Probably since they price match. I don't think best buy as a company offer competitive pricing so unless I can get a price match I don't plan to return but his employee did it perfectly.

Paul Muwanguzi

The West De's Moines branch has more friendly people...

Caleb Wipf

Shop here quite often. Prices often beat competitors, price matching is great, and the staff has always been great!

Alelign Andualem

The Manager was very positive to help me what I was looking for and he explained for me what I was asking him. Very professional!!! Keep it up!

joe weems

Very friendly and knowledgeable service and I was very satisfied with my product. It’s even better than I expected and just as salesperson said it would be and more! Clean quiet environment I’d recommend this store to everyone.

Jeremy Bates

Bought a sound bar, open box item. They said, by the sticker on box, everything is there. Opened it up, remote was missing. Went back and showed the box, they got me a remote. Good service there.

Christopher Robinson

Had to get a laptop repaired and they were good at following through with their schedule as planned.

Terry Lane

Staff is very helpful

Courtney Hilton

Out of stock on 2 of the 3 things I came for the 3rd item was overpriced $39.99 and I got it on Amazon for $11.99. Save your gas and time use Amazon!

vincenzo(jimmy) acierno

Terrible service I just spent over $3,000 on appliances dishwasher never work from the start store keeps sending me to Geek Squad Geek Squad keep sending me back to the store them in multiple times dishwashing never the worked once I even offered to pay more for a better unit but I keep getting the runaround I don't know what to do anymore

Arnie Joubert

Very knowledgeable salesman got and explained what I wanted and purchased.

arty dauwer

My fav place for electronics!!! Great service too!!!!

Israel Correia

If i need electronic Best buy is the place to go

Binta Jarra Sanneh

Really good service. Found exactly what i needed in less than 15 minutes.

Andre.1901rsx

Poor customer service, spent an hour trying to exchange a phone over a simple color change just to be told I couldn’t. Absolute garbage customer service.

The gaming Wolf

The employees are realy nice and helpful and thay have most of the electronics you could want.

Ashley Diabo

I prefer this best buys over the one in the mall. The staff seem very nice and Geek Squad is so knowledgable and fixed my computer in less than a week!

Theodore Eich

Employees typically prefer to speak with each other rather than customers.

Long John

You will find all your electronic needs here.

Jeremiah Johnson

It's fine. Nothing bad.

BL Morgan

Website claims they'll fix any TV no matter where you purchased it. Not true. They actually send it to the manufacturer, since they have no authorized warranty repairmen, which will take weeks. They charge you an $85 deposit just to mail it, and the actual repair is up charged on top of that. Not worth it compared to a local guy in a small independent shop who can fix it in a couple of days without shipping it anywhere.

Lynne Fremont

Best Buy has quite a bit of variety. Clearance can have some great finds - that day, I found an Insignia waffle maker for $7.49, which was half off. The staff also is pleasant enough. This time though, my clearance item rang up full price. There was some skepticism at my claim, though the item in question was in close proximity to the register. Next, the item I'd gone to buy - an $89 dehumidifier - was seemingly out of stock. I didn't know that until it too rang in higher than expected ($229); I found this out after wrestling it to the ground and getting it to the register. The mgr was rather blasé, "Oh well, a customer probably did that." So much for customer service. He was highly unapologetic. So much so, that when my purchase required an override (b/c the waffle maker rang in incorrectly a second time) and he saw me at the register, then spun away...ok? Felt like I was in a switch and bait that day.

Joe P

Amazing experience! Was greeted and helped as soon as wlaked through the door. We knew what we wanted and had it loaded all within 15 mins of entering the door. Today Best Buy was the best buy! Their price was the cheapest and the product works excellently!

Autumn Hampton

Nice they match other prices!

Mike Geuss

Down in this area for some scuba diving at the Quarry and walked in to take a look at the new MS Surface Go and was greeted multiple times asking if I needed any assistance. Very much appreciate sales people actually paying attention to customers. They were all super friendly and the gentleman that helped me look at the surface was very helpful and friendly. No pressure but very willing to help me explore the device. Clean, friendly service, if I lived in the area I would be returning to shop here.

Andy Mazur

It's a Best buy, what else is there to say? I like the new layout.

Kevin Spivey

One star is more than they deserve. We bought a stove on Dec 31. First, they gave us the price of the stove and when we went to ring it up they tell us there was a $250 charge for the conversion kit. When we said we would need to look into that and started to walk away that price went down to $70.00. It took six scheduled appointments to finally get it installed. Two of the appointments they did not even show up or call. That was 27 hours of my PTO at work that I had to take to be there at their convenience. After their first attempt the oven flamed up and filled our house with smoke. We called the store and they tried to blame our propane provider. We asked for a manager and got "there was no manager on duty" and we also did not receive a call back. After dealing with their customer (no) service to no avail, we got the polite "good faith offer" of $125. After spending nearly $1400 and six weeks of dealing with their rude and incompetent customer (no) service, nothing has been resolved and they keep promising to call back and don't. My advice to anyone who wants to buy something from Best Buy (Best No Service), be forewarned to not expect to get any help if something goes wrong. Just try to get someone to talk to you without a script. Let me save you some time and tell you now-"We are sorry that you had a bad experience and we would like to give you a fair and generous offer in good faith."

Jd 420420

Had a recent phone issue and received the new phone in the mail in just under 24 hrs. Amazing service.

Sang Lee

Same old same old. It's best buy.

Chris Guerrero

A simple question, so, I call. 12 rings to get it answered by a phone bank, navigate that, 28 rings to get to a live person, who transfers me to my towns store. 22 rings to get someone to transfer me to a department, after 132 rings, I just hung up. Customer Service is dead. How ridiculous.

Lydia Valdez

Always best service ever. Thank you.

Dylan Zuniga

Good selection, but sometimes if you're looking for specific item you'll have to order online. They are still great about helping with that process and in every other matter.

Sydni Halston

They fixed the problem, they caused in about 10 minutes. I was extremely happy when they were done!

masterhalo 5002

I like how they show electronics

Josh Cross

I've been at this store multiple times lately looking at appliances. My experience was great each time except one major flaw. Finding someone in sales to answer questions and ring me up. I would have spent less time in the store if someone had been in the department. It's really hard to believe this would be an issue around the holidays when staff is increased.

Baru Sama

Shiv is best sales person there. May not know everything but the most friendly and helpful person.

justin Nummerdor

Best buy is the best store. Always get great help and always walk out with what I need

Shirley A Roderick Madeiros

Daniela was very helpful showing me things with my phone!

Marlene Tober

I was very happy with the service I had trouble with my tablet and Brad was able to untangle me thank you I bought another tablet thank you

Martelly Kevin Volmar

Nice place to buy electronics. Staffs loose control when busy trying there best to satisfy customers

Alessandro Farinati

I don't usually leave bad reviews but I had to deal with the worst customer service ever. Rude young lady was apparently pissed that she had to deal with my problem . She throwed the mouse and the keyboard from her desk close to my computer. I bought it 3 weeks ago and it stopped working. She told me I had to spend $100 to fix it ( after 3 weeks!) and that hopefully it was going to work (hopefully??? After 3 weeks???). Finally I spoke with a "manager" that was useful like a tooth ache. I own their credit card that I made sure to shred right away since I won't spend my hard earned money here again. The your lady was ok with it. We, customers, are the reason why the stay open. I didn't ask for the moon but better manners would have helped the entire situation.

Andy Kosturik

All your electronic needs and they price match!

Jose Padilla

A really good customer service and pricing

Christopher Calliste

Got a 50inch pretty sweet

Chris Magner

Walked around for 15minutes and no one offered assistance. The group of employees in the cell phone section were playing on their phones and talking about the weekend. I left and made my purchase elsewhere.

Lisa Neitz

University didnt have in stock what we wanted so we went to Jordan Creek and they had it, were very friendly and answered questions.

christina stimson

The service was very good.

J Indigo

Super friendly staff.

Naveen K

I had a really good experience. The supervisor Chase went above and beyond to resolve the issue related to my pickup order for a new pixel phone.

Paige Fisher

I found what I wanted, at a comparable price. Helpful staff, and well organized. However, BEWARE of shopping with kids... since when is best buy a children's toy store as well? I was bored as all get out in the 90s when my uncle took me to best buy. So great store, beware of toys.

Paolo Çani

It was like they didnt want my money!

Nathan Rose-Heim

What you would expect from a smaller best buy

Cassie Folk

Their in home installation follow up is the WORST. We have contacted the store, and the individual who is supposed to install home theater equipment and no one has returned calls. When we go into the store, we get the run around and when we call the store it’s hard to get a hold of anyone. Lesson learned to try and find a local business to support. Throughly disappointed as I’ve never had this type of service from Best Buy.

Vahag Zargarian

Excellent service was provided by the technicians at Magnolia section. They were very knowledgable to answer my questions and helped me pick the right receiver for my home theater system.

John Carpinito

Same as every other best buy

Jerry Brannen

Sales staff clueless

Jerome Moore

Great job on my remote start, he installed it in half the time. So far no problems

Jack Manning

Manager was very invasive, very rude to customers and employees. Very aggressive when selling me the Best Buy card and protection plan. Don’t recommend this store because of her.

Delbert Hudson

Great staff and very helpful.

Allison Jacobsen

It was clean, service was exceptional, easy to find what i was looking for and they honored the price matching from Amazon with -0- hassle.

David Scott

Great place

Katia Deg

I went in around 6pm on a Monday. The place was clean and display items were all working. It took some time to find a computer associate, and there were 3 other groups of people just milling around waiting for laptop assistance with me. When I was able to speak with someone, she was extremely helpful and knowledgeable. She understood my needs and didn't try to push the most expensive laptop. I will definitely be coming back for future tech needs.

Tj Trost

Had a radio installed with backup camera. Found out free install didn't include backup camera, we were also told we needed our antenna repaired. Kinda felt like we were nickel and dimed to death. Lots of hidden costs. After paying almost 1000.00 for radio and install. It has a lot of static. This is HD radio? Kinda wish we had the factory radio back.

William Knipp

Great service knowledgeable staff

William Bourbeau

Went to purchase a pc cord. Was charged more than what the sign said. They insisted on the price despite it advertised for cheaper. Will never ever go there again.

Rick Peake

Great selection of electronics. Friendly helpful staff.

Mark Manni G

It's Best Buy. Enough said.

wolverine_47

It was ok went in to check things out

Alex Smith

Best Buy has slowly been dropping in quality over the last few years.

Robert Lacey

The last time I was there I had a very bad experience in the mobile phone store

Christian Ogle

I would give this place a zero but it won’t let me. I went here to get an amp and a new sub. I asked 3 different people for help who brushed me off. When I finally got help after waiting 20 min, they didn’t have what I wanted and said they don’t keep them in stock and Would have to order it. It was absolutely atrocious. They need to pick up their game.

Juan Julio Sepulveda

Very good

Carole Nordstrom

Returned a broken tablet, had a new one the next day with warranty!

Niekka Barnes

The agent that assisted me was very knowledgeable and thorough. He didn't leave my side until I got exactly what I wanted and needed

Alex Brown

Friendly staff and very good 'open box' prices!

Filiberto Barrios

Great store knowledgeable staff was very helpful and I would go back

Lolo Asmr

I gave this best buy 4 stars because the service was poor

Jeremy Moranville

Nice store, not as good as the university ave one.

Lisa Spires

Great service

Carrie Hagen

A huge shout out to the car audio installers in Muskegon! We've used them a couple times, and they do great work with awesome attention to detail. Recently our car was totaled, and they worked hard to pull the audio equipment from the old car and put it into the new car (plus remote start and back up camera) all in the same day. So happy, and everything looks great!

Matt Rawson

I was looking at putting up a mesh Wi-Fi router system. The sales associate assisting us in the router area is very helpful and friendly. Toilets for the money the orbi by Netgear seem to be the best bang for the buck. message systems are not cheap but they are well worth it in terms of coverage. This router actually covers about the maximum distance it was rated for which is 8000 ft. Very pleased with the product and the assistance at Best Buy.

Alice Rhodes

Pretty decent selection. Heavy on Apple accessories. But also carry Samsung and Google.

Catherine Thompson

After a horrible customer experience at the university location, I came to this store already frustrated. I was greeted at the door, then approached almost immediately by an associate. I explained my current needs and and took me to that section and advised what he recommended and why, the then escorted me to the next section of the store and discussed the next product in detail, answered all my questions and I left one very happy customer. When I shared my university store experience he apologized and mentioned they unfortunately hear that all the time. Well not from me.. Jordan Creek store is now the only best buy for me in town. Thank you!

Karen Driscoll

I bought a printer from them and had trouble getting it to work, they were very helpful when I brought it back but the next one I got had the same problem. They gave me no problems getting my money back as I didn't want to try a third time.

Jill Spainhour

I went Best Buy to purchase my appliances for my new home, I was greeted and asked if I needed help from about 3 or 4 employees. Very low pressure. I was able to price match a discount I receive from another big box store and due to a promotion I got some Best Buy gift cards. Please see Elaine or Cary.

Mina Salib

Great place

Justin B

I was greated by the LP guy saying "our computers are down, checkouts are closed." Stuff happens, but then every employee in the store proceeded to ignore me. I looked at the new Note 10+ display for a good 15 min with not a single contact. Two mobile employees were in the area, one with no other customers; multiple others just walking around. There were hardly any customers in the store at the time.

Brandon Provencher

I can't remember the employees name but he sat and discussed speakers with me and told me his personal choice and, honestly the guy knew what he was talking about. Great service

miguel kassner

Love coming to Best Buy even if I don’t need anything I come in to see what’s new the staff are always there to help thank you

Debra Homoly

Good place to buy ink toner.

sheryl richards

Recently, my husband and I purchased a television. Chuk was very helpful and knowledgeable. In addition, he was very friendly and per-sonable. We will definitely shop again at Best Buy.

Mary D'Alba

Excellent experience with May in Customer Service. I realized a pair of Skull Candy Venue Wireless Headphones were $30 lower on the website than in the store I just purchased it from. I expected a hassle but I went back and talked to May. She looked at my receipt then my mobile phone and price adjusted, no questions asked. She also explained the benefits of me having the Geek Squad Protection Plan vs. the one that came with the headset. She is pleasant, informed and professional. Such an easy experience! Will shop at this Best Buy again!

Damian Allen

Full service location conveniently located off of RT 16. Staff is always helpful pickups for online orders are a breeze. No complaints

Lisa N Richard Bertram

Great fast service. Great pizza. Clean.

Scott Bowman

Inventory Manager went above and beyond to make sure I was satisfied and got what I was looking for. Other managers and the supervisor just simply fell short in that area...

Daniel Richards

Best electronics store. Just expensive

zachary Raider

Helpful employees, even though they didn't have what we were looking for.

Jason MacKay

Salesperson at Best Buy was very helpful. I was impressed with his knowledge of home security camera systems.

Susan Ward

Good location big store friendly staff.

Lorikaye Baker

Very helpful crew!! Very polite. The cashier was awesome!!

Destiny Booth

beautiful first experience in a best buy for my birthday, and our electronics employee was very helpful, he had a neat name so i kept talking about it to my friends too but i JUST forgot it:/ not a difficult place at all

Dennis Glover

Excellent customer service. Bought an open box item only to take it home and discover it was broken. They happily replaced it, tested out a new one before I left the store, and had me on my way in no time.

Lydia Robertson

Great gadgets and movies

Eva Marie

Outstanding customer service!!! Kris and his manager Brad made sure out family holiday was not hampered by no dishwasher on duty!!! Thanks gentlemen, much appreciated!!!

Maurice Jones

Pretty good Best Buy considering how well kept this location is and how well stocked it is. I liked that they had a good selection of movies and games. I was greeted by the greeters upon entering and was asked by multiple store employees if I needed help finding anything. Sure enough, I did not need help since everything was well stocked and organized. I ended up buying a 70'' Samsung TV and some home theater equipment for my new apartment after looking around for a bit. They even told me to buy the extended warranties that cover the cost of purchase and if anything bad happens to it, that it will be covered or my money back.

Adam Hernandez

This locations customer service could be better. Tried them again 3 months later customer service is nonexistent corporate could care less. I will never go to another best buy ever!!! Keep it up & they will follow circuit city.

Michael Vallie

Staff is actually knowledgeable about the products they sell and everyone I've dealt with has been very friendly and not pushy! Although we went today (Sunday 9/9/18) and not a single employee came up and asked if we needed help. They were all to busy playing on their phones or talking to each other. Guess I got lucky the last time.

Charles Bischof

I needed an external hard drive and the sales representative provided me with an excellent recommendation. The drive had a capacity of 4TB and was reasonably priced.

Stephen Storozynsky

I went to the store and the associates and manager treated me like I was family only thing was I am from Florida in on business and they made the start of my trip go from a very bad situation to one that was awesome turning everything around. They gave me the best customer service experience I have ever had and that says alot from someone with 22 years of retail management experience. Kudos to Kerry Carter and Crew.

elizabeth Andrews

Poor service. Needed help but staff (5 of them) too busy to help with purchase. Will not go back.

tenzin lhantse

Customer service was not bad at all ..but God damn I had to go n look for blue shirt guys. They should be approaching towards the customer for help not other way around. Never get best buy credit card ..pay it all as soon as possible.

Deborah Jennings

Well stocked for technology. Variety.

Trevor Hook

Consistently overpriced. Since they price match they mostly carry exclusive products. Go to microcenter instead

Patricia BaniAta

Very nice customer service

Matthew Dix

Got new cell phone, and was a great experience!

Brian Roe

Took a while to find help , some guy was focused on a customer and ignored me, finally 5 minutes into my journey found what I was looking for

Horlandinio Charles

Clean , u can find nearly everything u need tht has to do with electronics, customer service on point !

Isaac Hamrick

Great selection and amount of clearance deals, but way too many people on hand at any given time. There were almost 2 employees to every customer it seems, and each one asked if I needed help in each section of the store. I was probably stopped and asked if I needed help 9 times while browsing

Julie Forristall

Excellent service

John tabares

Great place to buy electronics and price match guaranteed.

Franz Todt

Stopped to get wireless speaker as gift. Great experience, plenty of stock to choose from. No crowds yet, no line at checkout either. Also one I wanted was on sale from yesterday when there looking. Saved $100.

Brian Hansen

Very good prices... Geek Squad is overbooked

Mark S

Seems like something is weird at these stores

RaNelle Hartless

When I walk in that store, I feel.like no one wants to help me. Or I can never find anyone to help me find what I'm looking for.

Robert Smith

Workers are great. Bad selection on phone cases.

Emily Parks

Went in to Best But Everett needing to buy a smart watch to track my heart rhythm, just 2 weeks out from having heart surgery. I don't know the first thing on how to set this up or even turn it on, BUT then Alex showed us the watches fit bits and explained all about all and what they do...GOD BLESS THIS YOUNG MAN

Gary Hrabovslk

Very nice place fresh seafood what are the light plus it's very very menu. Very nice place to dine. Take it easy

Dianne Sherman

Best Buy is one of our favorites. They have what we are looking for and staff is friendly and helpful.

Kevin Eash

Good place most of the time to get your concerns and questions answered.

Brian Litchfield

Employees were courteous and knowledgeable!

Terri Gelders

Great service, helped me out with my cell phone

Theodore Fasano

Here to pick up a phone that is on hold and np one is here

Debra Chilson

Could not find the item we were looking for and there seemed to be no one around to ask. Took to long.

Kiera Drinnen

"Yes we recommend this Galaxy Active smart watch" "No we don't have it in stock. No where in Wichita does." "We can ship it to your house for free in 10-14 business days"... I bought it for $10 cheaper at Walmart next door

Julie Colby

Always have good service. Answer all the questions I ask.

Patricia R Sellers

Friendly staff. Great price on product i wanted!

Donna Egelston

Employees here know all about the electronics they sell, I always feel like I leave here having learned something.

Erica HealthDiva

Expensive prices. You can buy almost every they sell in Amazon for alot less money.

Keith Loudermilk

Had remote start installed. Nothing but issues. Messed up electrical in car and they wont fix it. Took the car back down and they claim they arent amateurs. Ford dealer looked at car and said that the issues are all from improper installation of remote start. Beware of these installers. Poor customer service and poor work.

Andrew O'Kane

Bought all my kitchen appliances here including a new fridge. When they came to install they realized a screw was missing and therefore the handle to the freezer could not be installed.. no problem, said I can call customer support and they'd send me a new one. After 3+ hours on the phone w/ Best Buy support (after being transferred 8+ times) they said there was nothing they could do and to connect the local store directly. Unfortunately for me, this store never picks up the phone.

THE BIGEN GAMING

Nice laptops and accessories if you are looking for something specific. They do need to change the way they show the different electronic though. Very ignoring when you set off an alarm when you are trying to see what type of charger it requires. Heck a picture with the end of the charger is better than the loud beeping that ensues until the guy can get the manager to turn it off.

John Morris

Staff were very helpful and not overbearing in asking if you needed assistance. Very knowledgeable staff regarding Apple products

Eric H

It's a smaller store so it doesn't have as much selection as you might expect. The salespeople are plentiful and reasonably helpful.

Gary Fleming

Looking for a keyboard monitor switch. None on shelf/hook. Best Buy Associate scanned it and said should have 1 in stock, but no, inventory incorrect. Looks like keeping an accurate inventory shouldn't be too difficult.

DOC

Lots of options for Computer stuff. Have about everything you need.

Jimmy Salen

Good ol tellies

Marty Voigtlander

I always seem to visit when they aren't busy so I'm in and out quickly. My usual purchase is toner / ink for my printer .. good price for the black HP .. color is a bit pricy. I may look for a better price on the color ink. All in all, I like Best Buy .. good customer service .. respectful and friendly!!

Bradford Davis

I purchased a gaming pc from here and it is great. I just hate the fact that everytime I go in there they don't have what I want and they have to order it. If I wanted to have it ordered I would have stayed home and purchased it off Amazon for much cheaper with free shipping but I want thing when I want them. I don't mind paying the extra to have it right now. I however am not going to pay the extra if I have to wait up to two days anyway. Not happening thanks best buy but no thanks.

Jim Van Handel

Great Service from Colin today!

David Sauvageau

no parking lot cameras. vehicle was ransacked.

Melissa Pierce

I have bought several items from this Best buy. I always get greeted at the door and asked if I need any help. If it's a return of an item a warranty exchange or sale I always get treated with the best positive attitude. I enjoy giving these lovely guys and gals my business. Thanks

Jill Fiebiger

I had the best cup of coffee today. Sampled Nesspresso coffee! Yum. The sales gal did a great job. I'll stop by and buy the kit this weekend.

Melody Jamison

Can be guaranteed a good product.

Tiffany Fox

Helped me find a camera bag even though the store was closing in a matter of minutes...left at 9:19pm. Thank you for helping me pick out a bag to protect my new camera!

S. Chong

Great customer service, and don’t try to over-help you. The employees are knowledgeable and quick to get answers

Suzanne Ioerger

Always clean and organized! Great customer service!!

David Clutter

Meh... It's Bestbuy.

Tom Bowman

Too long; didn’t read: after many mixed experiences, I will not be shopping at this Best Buy again. After the store could not locate a product that they told me was in stock, they failed to tell me that the sale on the product was ending or that I could purchase it online. The next day I had to pay full price for the item and the manager would not honor the sale. I have had many mixed experiences at this Best Buy. However, after my most recent experience, I have decided to avoid shopping here in the future. The store is clean and most of the staff are friendly, but I have often left the store unsatisfied. If you know exactly what you want, chances are that a team member can help you find it right away, but if you are considering a variety of options, it seems that team members will unnecessarily try to convince you to take the most expensive. In my most recent experience, my mother decided on a specific chromebook that she wanted. We asked a team member if they had any in stock, and the system showed that exactly 1 was available. However, after 20 minutes of searching, nobody was able to locate the device. The store was closing, so we left empty-handed, planning to go to a different Best Buy the next day. We did, only the sale price for the chromebook was no longer available, and the manager was unable to offer us the sale price. One of the most frustrating part of this experience was at the first store, nobody told us that the sale was ending or that we could’ve purchased the product online and they could’ve called us when it was available. In the end, I will not shop at this Best Buy again because they do not put the customer first.

Randy Field

Great everything I needed

Jane King-Powers

They had exactly what I needed. They usually do. And they are so helpful.

Roger Norelius

Always good and knowledgeable people to explain things without pushing to make a sale.

Denise Inman

Geek squad 24/7 is well worth the price paid.

David Swann

i took in my hp laptop for repair because the hinges are breaking and the bottom casing is broke also.i called them they said they could repair it,so i took it in and had it sent out. 2 or 3 weeks later i don't hear anything and i also check constantly on the tracking.Eventually i call and tey say they cant repair my computer because its too old of a model.....its from 2014 almost 2015.....im very pissed off with them and now i need to know where i can go to get it repaired.

Vivian Delisa Byrd

Janale was absolutely professional

Denise Schneider

I always like Best Buy for ELECTRONICS!!

Glenn Buford

The guys in the camera department are very knowledgeable. They helped me pick out my camera. Best Buy offers a free photography class the first Saturday of every month before the store opens. You can sing up online, this is the only location that offers the class. You do not need a camera to attend.

kpbeebe .

Not a very large collection of brands on most items, prices not any better than elsewhere. Staff in your face a bit too often, when you've already said you don't need any assistance.

nancy talcott

Better customer service then last time I was there.

Jordy B

We’ve been here twice in a week-once for a laptop and once for a printer and we’ve been in and out super fast. Service is great and I didn’t feel any high pressure sales just very straight forward help for what you need. We traded in an old printer for a discount on a new one with no issues.

Zakroote

Not to bad I like the audio staff

Sabrina Robertson

I love when you find that one nerdy guy who knows the exact answers to all of your nerdy questions. Thank you nerdy guy!

Bernice Nelsen

Had the best salesman ever. His name was Jeffrey. Totally worth the trip to Jordan Creek Best Buy.

Shehan Fernandez

Very fast and friendly service. I had a part paid for and reserved online. Staff was very helpful getting the order ready for me. I also had a friendly conversation with one of the staff members about the item I bought and he was able to give me more valuable information that I wasn't aware of which made my buy even more interesting.

Wilbert Coleman

Very helpful found every thing I needed

alanna condit

Stood there waiting for an hour for someone to help me get a new phone. I was ignored, walked around. Tried getting someone's attention and not one single person even asked if we needed help. Seriously.. I will get my phone somewhere else.

Belviga Darciane

Best buy is my favorite place where I can buy most the things I want for my house

Scott Waite

Staff was so helpful as I shopped for so many different electonics

lana metesh

Great service knowledgeable workers

Antonio Gamon

Love Best Buy all around US. Good prices, nice employees always wanting to help. Wide product offer. I am a loyal customer after a few visits to US

Jeremiah Omoto

They have a lot of cool new tec but was not impressed with the knowledge of the staff.

Lacey Kelly

My #1 go to place for electrinics. I bought my 3 kids tablets. Less then a year later, had some issues. They helped me get thu the process of my extra protection plan. My recipe was unreadhable, the printed me a new one. I allways buy the extented warranty. I bought a tv as well 2 years ago. Had warranty. My plasma part went out. I called geek squad an no problem they came out an hanndled it profassanly. No issues after 10 years of service. Love Best Buy.

Jeanette Waite

Very helpful staff. Looking to an evaluation from them free for electronics

Ashley Dunn

Cheaper than wal-mart to be honest.

Isaac Kitchen

I had exceptional service, and they worked with me to get what I need, not just to sell the top stuff, but to get me what I need to.

Chantel Stovall

Knowledgeable and friendly staff!!!!! Dawson helped my husband and I find the perfect starter camera for our daughter. He made the decision very easy for two people who know nothing about cameras :)

james Masterson

Jowon Berry of the Geek Squad was very helpful insisting me with the installation of MS Office 365. Very knowledgeable and very professional.

Daniel Sutton

Limited product on shelves and nothing for TiVo OTA which I had gone there to look at. Employee had limited knowledge of other products I inquired about such as antennas. Did get good assistance with cellphone protection products.

Gordon Whittemore

Great place to get electronics in a few have questions they actually can answer them

Annetta Rennels

Can't beat the onion rings!

Dereck hall

The help we recieved was fantastic! But everything we wanted to buy was out of stock!? Left educated but disappointed.

V Chal

Where's the customer service when you need one? All that staff for what?

Lynda Barco

There are a lot of employees at this store, but nobody can ever help you. I got told to "wait here( in wifi routers) I'll send someone to help you". Needless to say no one came by to help. This is the second time in a month that has happened to me personally.

abigail sears

Great selection of electronics and accessories for electronics

Chris Rodriguez

Best customer service out of all the best buys I've been to.

TheseusPlays

Decent store, great employees. Managers watch like a hawk if you're under 30. Pretty annoying.

William Hodge

Got what I wanted at a good price but had to wait awhile for help.

michele austin

Store is clean and staff is friendly and helpful.

DeAnna Wilson

Best buy is my favorite place to buy my blurays! Love their sales and that I can find them with UV/digital copies!

Eric Simms

Helpful sales people made this a good choice.

Marg Quesnell

The employees provide awesome customer service, are friendly and knowledgeable.

Beth Sage Bergstrom

They had most of what I wanted in stock. Showed other items in stock but none in stock room. Very helpful, but we did already know what we wanted.

Jerold Bennett

Recieved excellent help and service with the purchase of a computer and related accessories. It isn't set up yet, so further comment will come later.

Constance Vale

Don't buy anything here, they have a terrible return policy. If you are busy and miss the 14 day return window, they don't offer store credit for items after that, even ones that DON'T WORK. Everything is cheaper on Amazon, which has a great return policy and amazing customer service.

TheEvorgsoc .

Crazy good customer support. Ran into a problem with billing for a credit card and the manager was happy to get everything figured out for me. Definitely will be coming back to this Best Buy.

Adam Hotchkiss

Decent products, pushy staff. Sad when customers get the run around from supposed experts.

Christopher Sherman

Has gotten a little better over time. But find myself buying most electronics on Amazon or other ecomerce sites because their concept is stale.

Kevin Parsons

Good place to pick up things that you can't wait to get online. Prices are okay, and occasionally you'll find an associate that actually knows what they are talking about.

Lisa Dean

Best place to go for all electronic needs.

Mr .

Found exactly what I needed. Good customer service.

Stephen Carroll

Ok, but smaller than some.

Heather Visser

Amanda at mobile is incredibly helpful. Will return.

Tina Golden

Staff was friendly and very helpful.

Lisa Brooks

Love products

Brandon Boone

Store will not honor 1 year warranty.

bo

Slow customer service. Employees were to eager to talk amongst themselves

Kacey Davidson

Good company that stands by their product replacement plans!

Carl Black

Staff was very helpful, no pressure just relevant information.

M&K Omaha

Geek squad very polite and helpful

Dylan Gilmore

Please sell CDs again soon. I need some DJENT

Anthony Thompson

Really great employees. Always helpful and knowledgeable. Good place to get computer parts in a pinch.

Noah Hakl

Store was clean, even after major shopping days. Plenty of stock was available for the non door busters and even some of the good deals. Service desk was only one person but once the line was noticed other employees stepped over to deal with it and we moved through our return easily. Very friendly employee helped us at the desk, knowledgeable and processed it with no problems. We were asked if we needed help at every other department we walked through. And when we said were just looking they said no problem and if something comes up just ask and left us to wander. Staff was cheerful and heard no complaints as sometimes you hear in passing. especially at the holidays. Always have had great luck with this store and will continue to shop at this location.

M Davis

Went in to pick up a couple of external hard drives. Clerk was great, very knowledgeable. Also wanted to check out the Oculus Go. The clerk was helpful-ish, but the Oculus unit was not charged, so I could not get a demo. I went back a couple weeks later to check it out again, and was told that there was nobody there who could help with the Oculus. How do you not have anyone in the store who can help with a product that you sell? Off to Amazon I go.

Raymond Allen

It's sad they used to sale CD's now just sad.

macnrow .

I don’t ever expect much from Best Buy or their employee’s. Visiting from out of town and had to go here. Even with the usual low expectations, It’s really bad.

Kaitlyn Gannaway

Excellent Customer Service. I came in on Black Friday looking for a specific Laptop. I barely made it to the computer section before an employee came up and asked if I needed help. I showed him the type I wanted on my phone and I was out of there 10 minutes later. It was wonderfulď

Michael Cloutier

Best value on 4k TV's in the area! Even beat Costco pricing this time! Don't forget to ask them to price match that which is available on the internet, they will! Come, getcha a deal today on a new LG 4k! Wonderfully professional and polite staff, knowledgeable and helpful as well..

P B

Very helpful and friendly staff

Michal Junik

Staff is always incredibly helpful and makes time to hear you out with what your needs are!

Jim Lamb

Great place. Good prices on all your electronics needs.

Cindy Houser

While the name says so, it's not always the case. Keep your eyes open.

Noah G

Good if you know enough to stay away from all the overpriced stuff and warranties that don't get you anything.

Beth Angleton

I enjoy shopping here. You get very good customer service, the employees are very friendly and helpful. It is a very good store to shop at.

Bob Ehr

Ordered an item online for a store pickup and everything went smoothly. Easy parking, friendly service and a wide range of products available at good prices. Amazing range of TVs and appliances.

Jacob Belmore

Twice this month the west wichita location has given me bad experiences. The first time, I was buying ram for my computer, and the location refused to honor the best buy online price. I ended up going to the east wichita location where the item rang up correctly. Tonight, i returned wanting to price match a video game with a sale price from a local retailer that is closed on mondays, even calling the store to confirm the item was eligible for price match (they said it was), but upon arriving in the store, i was told that the price match would not be honored because the other retailer is "not considered a competitor". I will not be returning to this location and you shouldn't waste your time here either.

Dan Ges

I just don't like Best Buy. What can I say?

Heather Thorne

Usually pretty good about helping customers, but watch out when u first walk in. They're like wolves on the attack, lol. They do back off when u sad so at least.

Clark Moore

Great deal on my washer. Free delivery if over $399 :)

jojo l

Customer service was very low, almost no one there to help me until i walked around the whole store. I was there for an exchange so they knew what I was there for and I still had to go find someone. I spent over $500 and only got $5 in instore credit and their employees are not clear about the policies or benefits the company has. Why should I buy a $50 2 year warranty only to bring back something that was sold to me defective a month later and have to eat that entire 2-year warranty? That is simply asinine. Not to mention how it is unfair and immoral to have different return policies for "members" just because they spend more than the average person at that establishment. I would much rather go to either Amazon, Walmart, and/or GameStop for any of my future technological needs!

Marilee Philen

Great service at the Geek Squad

Lauraine Singleton

Very judgemental of my appearance. I was discriminated against for purchasing iPhone xs max. Fake info was put into my at&t account to cause me to NOT be able to get the phone... I'm a heart patient and all of the stress of the situation caused me to pass out in the store.

Carlos Brown

Best buy is the best at what they do

Jose Wheeler

Like shopping here when they have some deals. They normally have a decent stock of items. The store is easy to shop and the staffing is friendly an helpful. I would recommend

Kerry Miller

I just walked out of the store because their was no cashier at the register and one person was working customer service and was on the phone while the the line kept building up.

Bruce Quible

Sales staff very knowledgeable all questions answered once I make my mind up I will go back and buy there

Paris Thompson

Had to uber home the tv but really nice people

david anderson

Clerk that waited on me just pointed me in the direction of the laptops so she could answer her phone. (F) The next clerk I sought out for information on Apple 4 watches said they were headed on break. (F) Finally got somebody to give me the time and attention to make a TV purchase. (A) OVERALL GRADE: 73%. . .D Could not honestly recommend this store to anyone.

Kathryn Martin

I went in to buy an affordable laptop. The one I wanted was only available at a discounted price because someone returned it within fifteen days. This would have been fine except when I got home, I noticed that if been charged the full price of the laptop instead of the discounted price despite the fact that there discounted price had been discussed. Always check your receipts in-store! That being said, when I had to return it because it didn't fit my needs like I thought it would, the person doing the return was very quick and pleasant.

Laura Barron

Employees very helpful

M P

Great customer service at this store. Worked at matching prices for me...went out of their way to ensure I payed the lowest price. Store never seemed uncomfortably busy.

Josh Yancey

Decent store. I like the amount of open box sales they have. The employees don't seem very enthused to see a customer though. Seem to be more interested in talking with each other. Literally had one walk away from me and into the back "employee only" spot mid conversation.

Diane Conrad

For all your electronic needs, really nice to browse around and test out their items.

Cory Kneifl

Dont sell CDs anymore

Tim Langham

Wish we had one on the southside again

Catherine McManus

Couldn't get any assistance. Didn't have printer in store that I found online

Ryan Blaquiere

Recently renovated. Overall it's a nice store. Staff knowledge is hit or miss depending on who you get.

Ruth Vineyard

I enjoy coming to best buy. I find what I need usually.

troy meyer

Staff was very rude. Never going back to that location

Mark H

Was a particularly easy experience. Helpful staff got me the product I was looking for (echo dot) and I was out of the doors fairly quickly. With it being the holiday season that's hard to come by.

Karl Okolotowicz

Standard best buy, maybe smaller than other stores. Picked up an online order, staff was very helpful. The store is laid out well it's easy to find things. This store is a little further than others to me, but has a good inventory if you are looking for something

Jimmy Battenfield

I love the selection ands could spend alot of money every time we go.

Joy Wills

Awesome sound bar and sub woofer

Persephone

Got a good gateway

Taner Schoening

Prices are outrageous for pc accessories.

Michelle Noblin

The geek squad is fantastic.

Kent DuBeau

We needed two items in last couple of days both associates were extremely excellent and helpful

Amy K.

Super helpful customer service representative and quick transaction.

Jean Moews

Didn't resolve anything this trip but got useful information and will be checking back when I have specific things done on my end. My point in this is that everyone was helpful and didn't brush off my questions because I couldn't actually do anything today.

Chris Morrill

Standard Best Buy, nice store, friendly staff. I like the layout where items are presented in a "store within a store" style instead of everything piled on top of everything. I've ordered online and purchased in store multiple times. Never had a an issue. The cell phone portion is lightly staffed so make sure you allocate some time. I belive the represent AT&T, sprint and Verizon.

Mark McCorkel

Always has the latest and greatest tech and great prices.

Carolyn Huntrods

Have a good selection of electronics like computers and TVs. Best time to buy is around their holiday sales - like labor day, Thanksgiving Black Friday, Christmas

Kip Etter

Their customer rewards program is set up in a manner that you will forfeit your rewards. It requires you to frequent the store or lose the points. It's designed in a way that they don't have to give you your rewards.

Belacthemighty

The geek squad know what they are doing

Harlan Beberg

Its a nice atmosphere and not a bunch of meatheads.

D Zar

Pre-order means nothing. No phones available on release day as promised. They have lots of excuses, but not my problem. The point of ordering two weeks in advance was to avoid such a mess.

Vanessa Jones

Great

Linda Garner

Excellent service.....extremely knowledgeable employees...Cody and Josh. Geek squad setup helpful and also knowledgeable

Jaymeson Red Star

Best service for your electronic needs!

Kathleen Cadle

Won't fix my microwave that's still under warranty

Forrest Guptill

Easy to find what I need by myself, the associates are knowledgeable in helping me explore my options. The only downside is the checkout procedures I'm guessing cashier's have to follow, which involves being offered the store credit card, for some reason my cashier was persistent as a used car salesman to get me signed up even though I declined the offer. For the longest time that absence of pressure is what keeps me going to Best Buy for my electronic needs instead of shopping online. So I hope whatever jargon the corporate is pushing staff to promote doesn't continue to get in the way of family value service.

Edward Read

They were informative & helpful when asked about products in detail.

Nathan Karp

Employees are all welcoming and ready to help you as soon as your through the door! Hreat place!

Richard De Bruin

The worst experience I've ever had with a store. You call to see if they have an item your looking for, only to drive 30 minutes for them to tell you that they don't have it stock. That you called a call center for them. I WILL never shop with them again! I would give zero stars if I could!

Bub Bradford

Amazing displays, super easy to navigate, and outstanding customer service. I went there looking for a TV and an employee walked me through the whole thing. Overall, it was clean, stocked, professional and up to date.

J. S.

It's not like it used to be but it's okay, I was asked 16 times if I needed help finding anything which is a bit excessive in my books but I guess they're doing their job. All I wanted to do was go around and look at different things and price them, I wasn't planning on making a purchase today, and I may not make a purchase in the future because the prices were like super high to me compared to other box stores. Yeah they might be a little better quality but to me if an item works it shouldn't have to be more expensive because of the label it carries.

kayla Williamson

Always a pleasurable experience.

Chris Northcutt

Great service! I appreciated that someone was checking to see if I needed any help. Store is organized well. Wish they had more phone models on display. Overall, great experience and great service. Would highly recommend this store.

Trunks

Feels like an outlet store. Idk if the staff has been there too long, or not long enough. Apathetic as can be. If you get an item for store pick up be ready to wait even if no one is in line. Bright side, they are typically better stocked because people prefer to shop at Rock road or Maize. The computer section is apparently arrousing

Twalt

They have great service and plenty of staff looking to help you.

jeremy vansant

Cant tell if it's an electronic store or credit card agency... i def hear more about credit cards then I get questions correctly answered. Why best buy, why?

Sam Li

The guys at the cell phone desks are great. Very patient, addressed me while I was waiting to be seen and was very accommodating. Excellent staff.

Janine Weatherby

Our guy was awesome. A lot of help and even rang us out. Quickly. Save a lot of money!! Thank you

sunflower rose

It was fast and they where all so nice

Fred Hodgkins

Salesman SEB of BB Maine mall did a great job answering my computer questions!

Charles Hudnall

Tried to find a salesperson for a car stereo I wanted to purchase. After 20 min I left.

Omar Waite

Got help when needed. Purchased my product and was on my way

Metal- Dad

Had a real good experience here. I was greeted as I walked through the doors. As I browsed I wasn't hounded by any salespeople. Once I made I obvious that I was interested in a product or was looking for assistance,they were right there,ready and willing to help and answer all questions that I had. Their prices are on the high side,but as the saying goes,"you get what you pay for".

Heidi Sells

The store employee was polite and helpful. I was pleased with the service.

Richard Spangler

Waited for ever to pick up phone but staff was very helpful and answered all questions.

Jim B

Horrible customer service. Buyer beware of 15 day return policy. Returned unopened item within 30 days and this store refused to return. Horrible policy and a refusal to refund lost a customer forever that has bought $1,000s in the past. Best Buy Support what a contradiction.

Mary Baker

This store is one of the worst Best Buys. They are not helpful at all. I tried to get a hold of the geek squad 3 times and they hung up on me all 3 times. One of the times someone even picked up the phone and said she "accidentally hung up on the call" into the phone. I said hello and I was still hung up on. And when I have gone in about being sold faulty software or just needing assistance there is never anything they can do to help. Do yourself a favor and go literally anywhere else for your tech needs.

Daniel Que

No one a acted like they wanted to help. When I got help, seemed that i knew more than they did. Had to help myself and explain my purchase .

Alex Torres

Staff was friendly without being overbearing. I love to browse the aisles, and you can do that here without anyone following you around like you are up to something. Very clean and the display machines are spotless and neat.

Corinne MacPartland

Always knowledgeable help

john staruch

Good service and best replacements are n warrantied items

Criston Little

Staff was very helpful! Whole experience was so great!

Sheila Lacore

Bought Kicker speakers here for my son Love this store ☆☆☆☆☆

Megan Campbell

Very help full people.

David Potter

Staff was helpful with directions as well as personal experience and recommendations

Anca Gooje

Great store- visit it if you are going to the mall!

Christina LeVey-Rowland

We stopped in to get a microphone and Brad was incredibly helpful! He went above and beyond comparing different models and brands for us even though we ended up purchasing the one he reccommended at the very beginning anyway. :)

Nette Coltrain

Good costumer service

Tenn900 Oddity

Absolute worst customer service I've seen in a while. Rates under Walmart across the street. Asked for help in the printer section, the guy went back to find someone and after 10 minutes or more no one showed. Did my own research to find my own printer while I saw multiple employees there screening around me and messing with their cellphones. Get to the register and the check out person asks if I found everything alright. I said no and explained that I received no attention for the printer I was looking for. She said "ok" and finished up. Immediately going over to her buddy who worked there to laugh about some video on her phone. Not the 'Best'. Try Target. At least they dont allow phone use on the floor. Avoid this location.

lala labrecque

Never been drove past but heard horrible things

Jay

I approached a group of employees standing by register and asked one of them if they could work with me on the price of a $500 printer. He said it is what it is, we don't get commition and they all started laughing. I left the store and went across the street to Staples who gave me $100 off the same printer. I will not be going back to Best Buy.

Donna Wise

Bought a doorbell with camera and movement detection. The employee helping me was great and, since they weren't busy even checked me out so I didn't have to wait. Great job!

James Hubbard

Was in a hurry and didn't have time to look around. They moved stuff around, looks nice.

Michelle Probst

Good to have someone to answer questions before you buy

Tom Brewer

Actually had a knowledgeable person to assist in the TV area. The big deal was they actually had stock so I didn't have to order online and wait. A great brick and mortar experience in Billings.

the big buddies

Electronic devices and cables.

Tim Facile

Went to buy cover for s9 cell phone at 10am. Waited 8 minutes wandering amongst Samsung area for anyone to point me to covers that work with wireless charger. Sales person pointed me to the display and said he was almost finished helping others then a pretty girl intercepted him on his way to me and he helped her instead and never came over until I sat in chair

Neal Rice

Service was great and Devin was computer literate and helpful. I would give him four or five stars... But Best Buy's phone system needs adjustment. It was almost impossible to get ahold of Devin's Dept in the store. Since my computer was broke it was kind of stupid for the answer system to tell you to go online to schedule your appointment or to make changes... Sometimes common Sense will really not be tolerated. If they had a more expeditious method to reach someone in the store, I would give four

Lacy Cleveland

Nice place. Never got help though

Donna Barnette

Clean, well organized and someone always asks to help you. Although they didn't carry what we needed, they were hepful and fruendly.

Birt Hilson

Always great service from the Geek Squad.

Cheryl Grell

Ethan was awesome! Great customer service. Knowledgeable. Patient.

Norman Nicholson

Bought a set of trexz air head phones that work on bone conduction so I can wear them with my hearing aids. They work fantastic. Thank you Best Buy

Sean MacDonnell

The staff helped us find exactly what we need, and even recommended we buy an open box item to receive a discount. Very helpful.

Dieter Galambos

Went to look at a computer. The supervisor that helped us went above and beyond. Great experience.

Richard Heller

Great staff

Elizabeth Wolf

Great customer service. I went in for a new car radio, expected to pay a lot of money. They offered me great deals: free installation and price matched everything with the cheapest deals in town. Saved well over 100 dollars. I make all big electronic purchases here because the staff is always super friendly and very knowledgeable. Definitely recommend!

Armando Toledo

Good service Ethan was very helpful and friendly.

Casey Bristlin

I used to spend alot of money with Best Buy, I will now go out of my way and spend more to not have to deal with there employees in the store, I believe they really need to change there whole customer relations policy. There are so many better choices of where to buy electronics, beware of there extended warranty also, it's not all it's cracked up to be.

Cibelly Aguiar

Like this store, nice space. Lots of parking. Staff can be a little clingy not letting you choose what you want, they keep asking you if you decided on what you are getting. But, besides that, it’s a good store.

Daniel Stenzel

Great service check out the open box tvs.

Katie Barry

Staff is always very welcoming, helpful and knowledgeable about their products. Highly recommend going here instead of Verizon when setting up cell phone service contracts or purchasing/upgrading to a new cell phone. Best Buy will also price match Amazon if the product is sold and shipped by Amazon, which is quite an incentive to shop here. We have purchased everything from TVs, phones, computer parts, gaming systems, security systems, and appliances, and have always had excellent service and experiences while shopping here.

Penny Schafer

Really well organized Black Friday experience. Even had police patrol in the parking lot. Great buy on a LED 43" tv

George Android Alvarado Jr

Manager ANDREW, Geek Squad ZACH, & Supervisor TOM, and the Cell Phone Tech (who also serves our country during the daytime!) are a few of the reasons we keep coming back even when a electronic device fails us whether it is the 1st time or the 5th time; their customer service is most grateful time and time again

PitVlog

Exceptional service, I went in looking for a new computer (my old one had a accident). I was immediately approached by one of the customer service reps, who showed me to the electronics section. Not only did they answer all my questions, they stayed open past their 9pm closing time, until 915 , just to make sure I was satisfied. Needless to say I left with a new computer, and a positive view of bestbuy.

Trisha Shandy

So I had to talk to manager about a scary customer and he took care of it asap.

Casey Young

The girl that helped me was very smart on the item I needed and was very polite

Rusty Vinson

Went to pick up a TV that they had in their early black Friday add under deal of the day section and they said it was not available untill Nov 22. The manager said people will be lined up around the store to get this deal. They had two if them and by the way, this person will not be lined up for any deal from this store. Very disappointed with their ads and their manager. Won't be visiting this store again.

Sheon Hunte

Its simply best buy. BB team is user friendly and knowledgeable. Open-box products are always a great option for saving some monies on item of choice.

James Carlson

Good store with knowledgeable staff. I know that you can get some of the stuff online cheaper, but you definitely won't get the kind of service that you do here. Quick and easy returns and exchanges if you have any problems with anything you buy from them.

David Vouk

I went in looking to try out some senheiser momentum 2.0 wireless headphones. A few guys helped me back to find them(super kind guys) and the headphones I was looking for happened to be in the magnolia section. When arriving there I was helped over to the headphones and the worker told me I could use the aux cord to try them out. I didn't have my dongle with me for my iPhone(most Android users are probably saying "well, that's the real problem here")to use so I asked for one, and they also didn't have one I could use. That was fine, but I was left with no way to test the headphones. I never was told how I could test them. Yes, I probably should've asked, but the magnolia guy just sat there and went on his phone, like he was when I arrived in his section. It seems to me like you should be more interested in the sale(of 250$ headphones!) and actually troubleshoot a way to help me listen to the headphones(which I had made obvious I wanted to do) rather than just say "sorry, no." I'm not sure how these guys are incentivized but it seems to me like you'd at least want to make a good sale! Isn't that the foundation of retail? I'm only giving one star because of my experience. Im sure that any other part of the store is fine, it just sucks to not get to do what you intended because people weren't effectively and efficiently doing their job. Mostly an inconvenience.

Ernie M

Needed help with my Android phone. Upgraded memory card and helped download videos. Good people. I was impressed.

Tonya Moore

Horrible place to shop. I bought a gas dryer and it was supposed to be delivered at my house Wednesday from 7 am to noon. The delivery guys did not show up until 12:45 and then they had a electric dryer instead of my gas dryer. The order showed gas dryer but who put the item on their truck did not pay attention to my order. So, they had to return the electric dryer back to the store and they would not deliver me the gas dryer that I paid for. The employee at best buy said that I would have to wait until they return the electric dryer back to the store and then they would have to make a new appointment to deliver the gas dryer. I feel like that is very wrong. It was Best Buy fought for delivery me the wrong dryer and they should have went back to the store and delivery me the right dryer. Know I am without a dryer. I am very upset with Best Buy. This is not right at all.

Barbara Sherwood

Buy all my electronics and trust that they know what you are shopping for. Great customer service.

Rhonda Smith

Sales associate wasn't much help finding what I needed. I asked for the 22" TV and he says "we're probably out" Nope....once I found them myself there were quite a few. He didn't even get up off his chair

Linda Ann Long

The staff has been very helpful, and they take time to answer quesions and give recommendations.

Dustin Shealy

Wasn't too busy. The staff are knowledgeable about the products they sell. The visit was very quick. And let's be honest Best buy is the best.

Channing Middleton

Terrible customer service. Wouldn’t take back defective headphones that I recently purchased. Told me to just call Sony. Will never shop here again.

Jeff Badger

Now of the old days of massive media, but good solid electronics store.

Star Stars

I gave this place my iPod to send off for repair and they put it on a shelf in the back room for WEEKS and never sent it. I called regularly checking on it and they kept telling me there was no update when the phone was SITTING RIGHT THERE on the shelf in front of them. When they finally admitted they never sent it out they claimed it was because they didn't have a box to mail it in. Another time I stood waiting for 35 minutes for them to bring a TV I had ordered from the back of the store. It doesn't take 35 minutes to bring a TV out from the back. A co-worker with a vehicle large enough to transport it was also waiting out front. And his family, was sitting at home, waiting till he got home to eat dinner. Another time I specifically bought a laptop for the larger hard drive. When I went to leave the store I verified the memory 1st and what a good thing I did because they tried to walk me out the front door with a hard drive a small fraction of the size I paid for. I won't list every problem I've had with them but my experience and the experience of my friends as well have not been good with this store.

Alex Young

Great service, everyone is very helpful and friendly

John Knott

Just didn't like the way it was set up they had changed everything since last time I had been in there seem like they didn't have much inventory on certain things,or maybe just sold out because of Christmas. Staff was friendly and had the answers to my questions.

Luci Nichols

Very helpful staff in cell phone and customer service departments!!

Woodbury Glass

Simply the Best retailer of electronics and has been for over 30 years.

Kyle Shosten

Visited store today. Waited a very long time to get help from sales clerk that seemed to be chitchatting with a couple. A manager finally walked over to ask if I needed help. At that point the clerk quickly walked over to open the case and get the camera I was looking for. I purchased asked for the receipt to be emailed to me, and it didn't show up. I called the store same day. Waited a solid 15 minutes to speak to a real live person. That person shuffled me back into the automated system as quickly as possible. The best buy solution is to have me return the store which is in a different state to prove I purchased the camera to get the receipt. I called back and am currently on hold for the last (additional) 15 minutes. Current time is 8:57 PM and they are just waiting to close at 9:00, so they don't have to do their job. I would return I am so annoyed, but of course they will charge me a 15% restocking fee....AND just as I thought. waited on hold for 30 minutes before giving up. Terrible, just terrible. Head over to National Camera Exchange if you are looking to buy a camera.

Josh E.

Stuff here tends to be overpriced but they still have almost anything you could want. I would look out for cheaper prices online first though.

Jennifer Keeler

Got a new stereo install. It was clean, prompt, and quick service. Thought I would have to kill an hour or so but Jeremy (hope I read his shirt right) got it done in 30-45mins. Awesome sauce

Thomas Anderson

Had just just what I needed

Dan G. Ross

Best Buy is a horrible company. Never shop there. Once they have your money they don't care.

Tonya Thomas

Love shopping here

Kate Savidge

I like going to Best Buy as there are numerous things to buy, but getting anyone to wait on you takes forever. We were at the ATT booth in the middle of the store, which is also the Sprint and Verizon booth as well, and waited almost an hour before being helped, and that was because there was only one representative from each there. If you need to speak to someone about your phone or what they sell, I recommend going to that company's store, not the booth in Best Buy. Other than that, it's a good store.

Ron Crist

Very knowledgeable about TVs. I went for a dash cam and I couldn’t find anyone that knew more than me and that’s not much. Installers couldn’t have been less interested in helping. I was told that they were the only people in the store that knew dash cams. I bought via Internet and went to a truck accessory store for installation and half the price. I did buy a TV and accessories and the staff was very helpful. The Geek Squad guys in my home we’re great In the store, they were disinterested and arrogant. It’s Best Buy. Unless you’re Amish then you know what to expect.

Debbie Evanoff

In and out without anyone to help me. I ordered what I needed online.

Lynne Vandermeer

I did not need any help; however no one approached to to ask if they could assist me. They could have given me information about a future purchase.

Tim Johnson

Really helpful people

Syed Ali

I went here for nintendo virtual reality event & I was the only one who attended.

GamingNerd83

Nice store, decent layout. Mobile associate was able to answer all questions and didn't seem upset that I did not purchase anything.

Zach Gawne

Found what I was looking for on the website, but item was not in the store. Checked pick up today as filter.

Gregory Bliss

I have never had a problem with Best Buy as they are my go to for almost anything and I would normally rate them 4 or 5. But last night was probably the worst service I have received due to the Christmas exchange policy. I had received a gift for Xmas from a family member and the product was having issues. I went to exchange it for the exact same thing and because I did not have a receipt they had to go by the price it was 60 days ago and it was on sale and I had to pay the difference of $22 because it was full price again! I explained it was a Christmas gift and used only once when the issue was discovered and the family member had no receipt for it to give me. So guess who got screwed on a gift, this guy! Do not go here for any returns! They scam you big time.

Angela Rushing

The employees were nice, but preordering a phone through them turned out to be a complete pain. It was my first time doing so and will probably be my last.

berryl bader

Great place to check out a product before you buy it on Amazon

Pilar Goicoechea

Poor selection of appliances at this particular store. Salesman was very friendly.

Kris Grantham

Hard to get informed employees about certain products.

Jameson

Reasonble prices. Clerk was helpful

Marcol Morris

I had my best buying experience ever at this location. The staff went above and to answer any questions I had. Even though there was a long line, I was in and out in less than an hour. That's amazing got purchasing a cell phone.

Tammie Yeager

I love Garret. If you need a new phone at Best Buy here in Billings Montana and you want somebody that knows what they're talking about go to Garrett. It was the simplest easiest funnest transaction I've ever been through. He was so knowledgeable and so easy to work with that it was actually fun to buy a phone and spend money period as a 63 year old consumer I hate spending this kind of money for a phone but he made it easy. Thank you Garrett customer service is all the stores have these days. Stores forget that. Garrett you have renewed my confidence in Best Buy.

Jc U

Thaey have everything tech you can think of

Gerald murphy GERALDM

The store clerk was very helpful and we were able to find what we came in to buy.

Dona Shepherd

Products and merchandise gets an A+ but customer service - that gets a big fat F. I felt like a complete bother to the sales associate the entire time and I already knew what I was going there to purchase - I barely asked him a question. He was short and abrupt AND he never once - not once - said Thank You - not even after the purchase I made (of upwards of $2k. I mentioned it to someone who claims they were a supervisor but he brushed me off as well. I'll definitely will be doing my shopping on Amazon from now on. No need to go to a store and be treated as if I was a bother, I'll spend my hard earned money elsewhere. Best Buy, you need to train your employees on customer service. I actually saw him treat the gentleman who was before me the exact same.

Jose Leyton

Poor customer service. Novices at best.

Bryan Munson

I have ordered countless things from Best Buy. Nothing has ever been delivered on there guaranteed delivery date. They have the worst shipping service from any store I have ever ordered from. Sad when your a elite plus member and still be treated like this.

Steve Corbett

Quick service on in store pickup of an online order. Pricing matches Amazon and I get it the same day. I have been very happy with Bestbuy recently.

DirtyNR_Warren

Decent selection of electronics and great customer service.

Mary Gilmore

This place always has decent pricing, love to browse around and see what's available.

BARBARA ROLLINGS

Got a great deal on a Kitchen Aide dishwasher!

Trina Thompson

On 03-22-2019 @ 6:38 pm, a lady by the name of Keyla, who’s pregnant was on the phone laughing and talking. I didn’t say anything because even I sometimes talk on the phone while working. The hurtful part was when I ask to try on a watch, she whispered to the white guy saying things about me and then rolled her eyes at me for no reason. I could then tell that she didn’t want to be bothered. So I decided to go to another store. Her name is Keyla and she has a nasty attitude. I just didn’t want to buy a smart watch that didn’t fit. I just don’t understand why she’s allowed to roll her eyes at people for asking her a question.

Troy Enkhtur

Easy time find help and employees are nice.

Roger Dickinson

Easy purchase and return helpful staff

Kirk Brown

Stood around for 20 min and not 1 person their acknowledged I was even there..... wont be back anytime soon.... I'll get it from Amazon

Tammy Howard

Customer service was excellent. I told the guy that I was technically challenged when I was looking to buy a new flat screen. He didn't try and over sell me something, was very courteous and spoke in terms I could understand.

Carolyn Muffler

geek squad great. Micha was awesome.he very knowledgeable. took good care of my lap top.ty

Allison Pike

As soon as I walked in, I was greeted and asked if I needed assistance. I was directed to the correct area, and an associate was waiting to help. It was a short, sweet trip.

Ingrid F

Absolutely great place to upgrade my family's phones. The staff is very knowledgeable and always happy to help. Best of all they have a great selection of games, movies, and electronics. Customer service is always happy to help and the staff is friendly. My family and I are always happy to visit the Portland Bestbuy store.

Brian Fodrocy

Shouldn't have to be put on a list to talk to someone about purchasing a product but I was. Left after standing there for 15 minutes.

Craig Anderson

Great place to shop lots of choices to make and can be overwhelming. Do your homework before you go and write down questions you need answered. You will be a better shopper!

John Verzosa

This store is always busy, and calling is a trip into purgatory, the automated options give no hope to talk to a person. Waited over fifteen minutes today and no answer. Best option is to fight off the agoraphobia and dash into the store and see if they will communicate eye to eye, I have had good person to person assistance with information about products and in sales. So, if you are buying something, they are all about you.

Jarrod Guice

Walked in knowing what I needed. Asked the front door clerk to direct me to my item. He sent me to the wrong place. Asked another floor salesman to direct me to my item and again was sent to the wrong area. After finding the item myself I proceeded to the checkout only to find out it was moved from it's original location. No signage showing where the checkout counter had been moved to. Several customers like myself did not know where the checkout counter was located. Finally someone directed us to the, pick up online orders, counter. I told the cashier they should put up a sign showing where the checkout counter moved to. She said, I don't know. Come on Best Buy get your act together.

John Smith

There was an employee at this Best Buy who was extremely helpful. He was about the same age as me, and he knew what I was looking for, he knew where everything I was looking for or had a question about was located in the store, and he had a good amount of knowledge about each product. He took time to explain some things to me and help me out. This is one of the best experiences, and I had to go to Best Buy in Billings Montana to get that great experience

diego martinez

Exelent place you can fine everything you need with very good prices

Caitlyn Millard

I have had several positive experiences at this Best Buy. I have purchased a camera and a laptop through them and had both knowledgable and lovely customer service agents assist me in those purchases. Definitely recommend them for your electronic needs!

Jessi Nitti

We had an awesome experience. The gentleman in the camera department was very knowledgeable and we purchased the Canon 80D that I've been wanting for a long time.

Dave C

Great prices and warranty coverage plans. Great and knowledgeable service from the staff I worked with as well. Cable prices were a little higher than average BUT the convenience AND utility make up for it. Open box item was nice as well. Having to drive elsewhere to pick'n'choose also adds to time and other unwanted costs. Am a very happy customer.

Allen ,Payton

Amazing customer service. Quick response by the employees to ensure you find exactly what you need. Great deals and prices.

Magdalena Alarcon

Always have a positive experience at this store. Each employee that helped s seemed very knowledgeable about the products we looked at.

Floyd Benjamin Rafael

The guy at the front of the store was hospitable, that's it

flia De Pietro

Best buy decided to associate themselves with a very unprofessional instalation and delivery company. I will decide better where to spend my money. Yes, the dishwasher was installed as crooked as you see in the pictures.

coin and ring guy brown

I thought these people in this store was very cocky with a bad attitude! But they had what I was after! Do your homework first going in so you wont have to talk to anyone!

Linda Hendricks

Fantastic techs. So helpful in chooses my grandson's laptop.

Diana Saldana

Very helpful and friendly staff

Jamian Jackson

We sometimes find good deals here, but it has to be during a sale. Staff is always nice.

cory robson

Great service with decent prices

Michael Powers

Lots of help getting me the correct power supply for my computer.

Richard Whitman

Great help with Apple watch. Thanks Ethan

John Adams

Very helpful staff in appliances who helped us place a special order for a refrigerator. Nice selection of appliances. Good prices.

Elizabeth Mosley

Eric helped me with my new TV purchase! Great deals on the site ;)

RODNEY LESTER

In and out service when your in a rush. Great place for your electronic needs.

Laurie Lane

It took a long time to find an associate to help me, but the store did have what I came for.

Sheryl Osentoski

Tried to take a kindle back, the screen wasn't working, forgot the cord at home, no problem, got it, came back next day and they wouldn't exchange it, said I must have dropped it, said "we see this a lot, and they weren't going to replace it" the girl the day before said it wasn't a problem, what changed? I didn't drop it, and it was less than a week old! Wrote to Amazon, and they replaced it, without issue. I won't go in another best buy ever!! Horrible customer service!!

lj lj

Best tv ever bought... Toshiba firestick tv.amazing sound

Dane Hanrahan

I purchased a Razer Blade Stealth laptop at the store and was ensured by a sales rep that I would be able to purchase Razer's extended warranty through Razer as Best Buy is an authorized reseller. Long story short, you can not and I was forced to return the laptop.

Doug Willoughby

We bought a Maytag washer. We were happy with the whole process from the honest salesman to the delivery drivers who endured bad weather to safely deliver our washer.

Lian Oyerbides

Easy and quick serve.

Jesus Or

Worst service ever. Salesperson of course wanted to get us to buy a more expensive item. The whole we are out of that particular one but we for this one here. Yet you had about 5 cards on the shelf that people needed to take do the salesperson so you could get you the item. Obviously they don't know how to keep track of their inventory. Lastly I am knowledgeable about computers and he didn't know what he was talking about when it came to the specs about my item.

Carolyn Corey

You can get good electronics.

Isaac Schumacher

Not super helpful. Nobody could help me test the battery on my computer and apparently only the geek squad is able to do that. A waste of my time to try and get an answer.

Jacob Rogillio

Store has improved significantly since the new management has taken over. Though it seems the store is still under staffed some days. Other days you can't get an extra shift. They don't pay enough to live on their wages only working part time and barely scrape by on full time rates. They also don't want you working other jobs so your not "too tired' to focus and do your job for them. Catch 22....

Beautiful Love

Lazy Geek Squad...

Linda Outlaw Gilbow

Wonderful selection, competitive prices, and the employees are always happy to help a gray-haired person.

Execurr Speedruns

they got best and buys

Carl Andrews

Good prices, everything went fine. No pressure. Got a good TV for a good price.

Lynn Bohm

All the staff were very informative about products we asked about. Almost everyone offered help. I will come here again. Lots of cool electronics to buy!

Mark Heydenburg

Quick and good service

Tanya Bieber

Friendly and helpful people that work there

Greg Kendall

Large best buy, great selection.

Carl Christianson

Helpful staff remembered us from of a year ago

Robin M

Terrible service. Every department I had to deal with. Completely not helpful. I regret going. Edited.... Where I appreciate the reply from the company, it doesn’t help. While I was in the store I DID talk to a man that claimed to be the manager. All he did was proceed to ring up my order. The entire trip was a mess. I went in to purchase a tv antenna and an inexpensive flip phone/cell phone for my home. The store was not busy. I had a hard time getting help with the antenna, and when I did finally get help the guy really knew nothing about anything and couldn’t really tell me anything about them, so I made my best guess. I then went to the phones. A girl came up to “help”. Once I told her what I wanted she vaguely pointed towards a display area and said I would find one there. Offered zero assistance. So I found a phone based on the price on the shelf and took it to the register only to have the price more than double because no one wanted to take two minutes to explain that the prices were based off activation (which I also wanted to do but I guess they didn’t stand to make enough commission off of it so they did not want to help.) I had to have them cancel the transaction, then I had to go back to the cell phones for the clerk to grudgingly take care of me. The so called manager couldn’t seem to care less when I told him. Zero concern. It was the worst customer service I have ever received. I have an account, but I will not go back.

Ronald Hall

I like the layout of the store. Easy to find what your looking for

Thomas W. Simon

Improved service and knowledgeable workers

jimmy battenfield

I arrived a little early for my appointment. Bobby didn't mind. He was finishing lunch and as soon as he did he got started. Polite and professional after about 25 minutes I was done and enjoying my new car stereo from Best Buy. I will buy again and use his service. Thank you Bobby and Best Buy.

Andrew Rosen

Great store, lots of electronics to look at/choose from.

Gail Woodburn

The Samsung rep was fantastic in trying to fix our phones. He even did a fix that was not told to us on the phone by Samsung. So far our phones are working. Thanks you so much

Scooter 2478

The store has great products for an ok price but the geek squad is horrible. I went in looking for thermal compound for my CPU and the geek squad tech didn't know what it was or how it was used. He said he didn't think they carried the product. They don't seem very knowledgeable. Whenever I asked about a product, they always tried to get me to purchase the more expensive product. I will only purchase products from that store if I happen to find the product I'm looking for.

Jay F

Didn't find what i was looking for. Wasn't approached for assistance but the store was very busy. Really havent had any problems with this store before so was a good visit

Beth Seddon-Brownsey

Great attitudes friendly lots a great selection in all the different types of products I was looking for

Don Rhoden

Beth (Customer Service Specialist) was very friendly, very helpful, and knowledgeable.

Laura Blatz

I went in to have a radio installed in my new-to-me vehicle. I had already purchased the radio in another state and had gotten it on sale. The technician told me I could exchange the radio for a slightly more costly one and get free installation. He took me over and I chose a new radio which he was able to install in about 15 minutes instead of the expected 60 minutes. And I only paid an additional $14 instead of the expected $100! Yes, I am very happy with Best Buy.

McKenna Waterbury

Great experience

Crypto Hobo

I'm like a kid in a candy store, I want everything. Awesome staff, awesome store!

Todd Johnson

Front desk. Excellent. Room is great.

T Money

Better than Wal-Mart

Kerry Morrish

LaShaun was BEYOND helpful as was Chase. Because of LaShaun we purchased two Jlab earbud sets and the dynamic duo LaShaun and Chase, we purchased the Nest thermostat and 3 pack sensors. Super friendly staff and clean store. Thanks a bunch!

Sam Sshh

Good location, nice people.

Angie Massingill

These people know what they are doing at this store. Very nice employees. Will be back in a few days.

KristiKae Padavic

I like to buy CD's. They no longer carry them. Staff is friendly. Store is clean.

Jim Miller

Best buy has really gone down over the years. The store I went to was almost depressing. I was there a while but no one tried to help me. The inventory looked somewhat depleted. I was looking for some patch cables for audio equipment. They had a cheap pair of connectors that are bottom of the line. Priced 14.95 on one isle then the same product was on another isle priced 10.95. I checked the bin tags and yes it was the same exact product. I found other examples of the same product with different prices in the store. One item was priced 3.95 on the hook. The only one in stock was an open box item priced 10.95. 3.95 new but 10.95 as an open box item. I doubt they'll be in business long. They have TVs and appliances and not much else. Oh, I almost forgot. A generic phone cover for my Samsung S9 that is available on the internet for about 15 bucks was $48.

Nabbed On

Friendly employee's, and they had what I was looking for, in which I found prices to be even better than before.

Paul Rousselle

Have to wait usually for employee assistance but at least they know what they selling and offer good advice.

Alex R

Easy to order online and pick up. Never have to look too hard to find an employee for help. Cell phone squad is a little aggressive at times.

Rick Waters

Geek Squad is a joke. There customer service is very bad.

Jim Costello

I was going to write a bad review until I spoke with Keisha employee number 1119420. She was great, helpful and just what I needed to have happen. Whatever she makes it is not enough as she was AWESOME!

John Lambert

Great service. Sales associate helped me find the last one of the cable I needed for my flight the next day. Thank you so much!

Jd Chance

Not sure why these still exist

Austin Gould

They had what I wanted (which is great if you need something right then), but Amazon had the same product for a 1/3 of the price. I have free two day shipping, so I waited two days.

Michael Gibbs

Installed a radio in my mom's car then caused $1500 in damage on the mercedes. Wouldn't own up to it or cover any of it. Stay away from these thieves.

Terry Reeves

It's a Best Buy.

Birb Birb

Lovely Place. Great customer service. Got what I needed.

Betty Jordan

No one came to help me. Stood at tvs for 10 min. Finally just stored someone

Zak Kennedy

I go here quite a bit and really enjoy the product selection and services available. My big issue is you can find it VERY difficult to find a free employee to assist you in the computer section. I've had to search and wait for someone for up to an hour once.

Kristyn Opat

Just had the most amazing customer service I have ever experienced. Justin went above and beyond to make sure I was getting the best buy... see what I did there ;)

Jeff Thompson

When I bought my screen protector a week ago, the kid broke my brand new Otter Box Defender case. Today I went to make it right. And they denied it happened. I went to The Sprint Store, they took care of it with barely a question.

Les Lewis

It was Best Buy They all are pretty much the same

Keith Missel

Found what we needed on our own. Asked 2 younger employees and they just pointed in the direction I needed to go. 1 bonus john wick 3 was 6$ cheaper than Walmart

Carlton Newman

The folks at Best Buy are very friendly and helpful. They go above and beyond.

Dennis Dube

Very rude employee tonight. Was bombarded by four employees within the first main isle. Aggressively helpful.

Dave Szkudlarek

They took me were i needed to see what i was interested in. Saved alot of time. Thank you

Angela Martino

I was extremely dissatisfied because they wouldn’t price match with a competitor. I wanted the new JBL boombox that’s retailing for $440 and a competitor on Amazon had a bundle package for 440 which included the hard case $45 value and another one had just the JBL boombox for 389. Both were fulfilled through Amazon but they were not sold through Amazon and because of that they would not price match. What turned me away as a customer is knowing they could of applied a 10% coupon that the store was aware of. The floor agent was willing but the manager was not. I expressed how ridiculous this all was and that they were going to lose a customer for not offering anything. Clearly Best Buy must be doing really well to not care, about losing a customer. I will never shop at Best Buy again I will always go through Amazon. It’s amazing how no personal interaction (Amazon) can keep customer loyalty but bad personal interaction can lose one for life. Way to lose another customer Best Buy.

Brigitte Cockcroft

I took my son in to pick out a game for his birthday. The people who work at this best buy are very helpful, they are knowledgeable, and they know where stuff is at in the store. Great shopping experience.

OC Smith

The computer we were looking for was not on display. The associate said it hasn't been on display for a few months. DISAPPOINTED!

Carl Jensen Jr

Great service and great People

Shantel Fraire

Went in there not thinking i could afford anything. Then walked out with a new laptop and pc set! Very professional and great service

Violeta Hess

Helpful and friendly staff, nice store, very good prices.

Forrest Nelson

One of the cleanest best buys I've shopped in.

Joseph Haynes

The place to get any electronic item. Pickup service makes purchases easy as well. Staff is friendly and always seem to work with you as much as they can. Being an elite+ member definitely has its perks.

Rory Benjamin

The recent renovation of this Best Buy location brought a much-needed facelift to the store. I've always been pleased with the staff and service here. The in-store pickup is a breeze to use and always quite speedy. The product selection is sizable, with plenty to look at.

Frances Mitchell

Great place with so much to choose. Great environment.

Ben Whisnant

I think the store employees are very knowledgeable of products they sale. I was interested in a smart TV the sales person Joey was very helpful with helping me to select the best product for my money. In my book Best Buy ROCKS.

Mike Johnson

Geeksquad mad eme feel like a burden to be asking questiond about my laptop i brought in and she didnt even anwser any of the questions i was looking for jot to mention she was the geek squad manager

isaac claesson

Customer service was poor employees would rather talk to each other instead of a customer. Stood around for 30 min looking at laptop by myself researching on my phone. Same goes with televisions employees sighed at the thought of helping us. I shouldn't of opened a credit card before seeing how the experience would have been. Manager Adam emailed me his "personal number contact me anytime" i tried contacting him no answer no response to emails. I regret spending the amount of money I spent. Won't be returning to this location.

Don Bebee

Everything electronic...young or old can find something they like here.

Carl Young

Depends what you're looking for it have a little bit of everything a little higher than other places it's better to shop around.

Mr.300WM

Great place for electronics and games cameras go pro's anything people are super nice

Clinton Hunter

I like this best buy, they're friendly and knowledgeable about their stuff.

Amber Fink

Very helpful and informative staff.

Pat Cowles

Fantastic help and great buying experience!!

Tercel Jiminez

Good customer service!

Marie Tyree

Matt in the auto Bay was very friendly and made sure I was satisfied with my GPS warranty fix. He explained the process clearly & followed up. I have a few more things I need done to my car. So, I'll definitely be back!

Steve Friedman

Gadget central... drones, gopro... and the staff is helpful, too

Brandon James

I walked in went straight to the car audio know exactly what I needed and the Kenwood double din headunit well they had it on sale for $150 last week I went in there this week and the price jacked back up for $230. Wish I could've kept that sale price and make the purchase. And nobody came to help me after standing there for 15 minutes.

Bud G

This Best Buy is kinda far out of the way for me, but the trip was worth it! I found a nice lady that answered all my questions and even and came up with answers that made sense. They has in stock what I needed and I was out of the door pretty quick considering what I was asking for.

David Phelps

They use to have a great selection of CDs....

L Shepard

This specific store has just revamped themselves. The store looks really great! Love the way they have set up the camera section. It looks way classier than it did in the past. Set up is very nice. Enjoyed visiting it. Told clerk Brandon that I was impressed with the updated look.

Matt Rico

Always enjoy time here, never the cheapest compared to internet super stores, *cough* amazon *cough*, however you are able to take home same day and possibly physically see item instead of photo gallery right?!

Walter Tillson

I was there shopping for a laptop for school. They had a good selection but was disappointed that no sales associate approached me to offer any help. I could have used some insight as to what different options they had available. I left dissatisfied.

king of Spade

Not very good customer service! Didn't seem very excited to sell merchandise! The sales associate couldn't tell me anything about my potential purchase! Seemed hostile when I asked him questions about the merchandise! Now I remember why I prefer Amazon!

Michael Cotner

Buy your groceries at the other store. Buy your electronics and devices at Best Buy. Just go in and tell them what you need, and they will find a perfect match for you. They Are Awesome !

Jeffrey Hartman

Ordered online for pickup. Wasn’t ready when I arrived. Told me to leave and come back when I got the email saying they ‘picked’ it. Told that I wasn’t going to go home and then drive back again. Customer service woman told me to go get the items myself. I went and found the items myself and canceled the online order. Should have just ordered from Amazon. That’s always less of a headache. I asked for a manager and was told that he went home and there wasn’t one there. Rotten customer service.

Michael Blakeney

Good place to shop.

Stacy

Knowledgeable staff. Great prices

Neal Barks

I love Best Buy. Probably go there too much. Always have what I'm looking and I love looking at their open-box deals. You can find some really great deals.

Samantha Main

Great store! I just recommend you look at the online deals because they have so many sales everyday they sometimes don't get the chance the mark things down. Most of my electronics I buy here. The only problem I've had is there is a 4 year warranty in Maine for all electronics. (Law) and they didn't fix or replace my laptop a year after I bought it. Still runs funny... And all the people at customer service gave me an attitude about the Maine warranty law which I think is wrong, very wrong. It's law. Don't tell me it isn't.

Jennifer Miller

Best buy is great. Helpful staff. They didnt have what i wanted in the store but they offered to find it elsewhere for me

Earleen Vallandingham

They have a great selection

G Freeman

Fully staffed clean

Shirley Wendinger

My son was the one who needed to go both of them really like this place

Daniel DeMilio

Clean store, friendly staff. Plenty of product selections to be had.

chuck conboy

Great products. Pretty fair prices. Not so great service.

Joseph Sheldahl

Best movie section of any best buy in 50 miles. New releases, exclusives, older titles- at least four aisles dedicated to home video releases. Other local Best Buys are anemic by comparison.

Haufski762

Overpriced. The sales people try to get you into higher prices items you don't need when you could buy something that's on sale for a third of the price. Commissioned sales people at their finest.

OG Status

There was an employee with a cool braided beard who made the experience worth it. Very informative and jovial.

Betty Lou Parnell

Jessica was VERY HELPFUL finding which TV mount I needed. She was so Sweet and helpful. Thank you for having such a great employee.

Brian McIntyre

It seems when they offer help you don't need it at the time. When you do need help there's nobody around. I understand it's a brick and mortar and I'd gladly pay a little more to be able to deal locally, but the prices online blow them out of the water. Not to mention that their extended warranty prices are way too high!! I know they price match and that's great, but the extended service plan was almost $200 higher.

Mervin Busby

My laptop had an error on boot-up and I wasn't sure that I was up to the task so I went to the geek squad. The squad member that I talked to was friendly and knowledgeable. I was told they could do the job and I could pick up my laptop tomorrow. I'm sure the service will match my expectations.

Bob Kahman

Good service, good prices.

Jo and Scott Hafermann

My daughter and I were in yesterday to have her Mac book looked at and maybe replace it. We worked with both a geek squad technician and a sales associate, both were absolutely amazing! They couldn’t of been more helpful and got us the best deal on a Mac Book Air. Thank you for all your help!!

Elsie Mae Dickerson

Very excellent service to Smartphones troubleshooting issues.. Today I Met an Best Buy Employee,named Joe who worked over in the Samsung's electronics department.. He was very Nice.. He listens to get to the bottom of having phone problems.. Thankyou Joe and to All of the Wonderful fine services at Best Buy!!!!

Brenton Robinson

Electrical service home or business and very good service,customer is good and child proof outlets and very clear explanation.

Dpc Grizz

Best Buy’s business model has become antiquated and I don’t have time for it anymore. It takes 3 levels of employees to price match an item.... and takes forever. Even though the process should be the same every time bc 99% of the time the price match is to Amazon) Best Buy need to fire out how to match amazon’s prices upfront to avoid all of this because honestly it’s less time consuming to order off of amazon and wait 2 days to get it.

simply simone

Quick to push you off on someone else!! Or point like it's that way!! Umm ok!!

Husband for Hire official channel

Asked by 3 different staff...if they could help me find anything

Tyrell Tyra

Online shopping is killing the customer relations

Jd M

Very helpful and knowledgeable staff

Jim Harnsberger

Needed a new phone...checked at several places. Best Buy had the best deal by far. Mohammed took care of me and had me setup and running in no time at all. Very pleased.

Trevor Helmick

Nice place, hope they stick around

Robin Ward

Was a bit hard to find anyone who knew where the item I needed was located...some prices are good.

Bayleigh Norris

I always receive great service at this best buy!

elvis ajayqua

It's just as good as you would expect. Helpful staff.

Justin Schmuck

I needed a USB c cord for my note 9. They were friendly in helping the service was great.

Rachael Harper

Best Buy always seems to have exactly what I'm looking for. I shop prices on line and find that the prices are competitive, if not better than other sites. The associates are well trained and have never failed to have the answers to my frequent questions.

Vidya Prasad

Very nice place has almost all the electronics. As an Indian visiting Best Buy it has very cheap electronic devices

Vera Mangus

Fast service, polite associates

Paul Cook

ButThey didn't have what I was after. No big deal. Either did their competitor. Why I give one star only is because the second I walked in, I was accosted by rap "music" so loud coming from the home entertainment room that I was unable to hear the person next to me speak. Then, the only 2 employees in the computer section were too busy talking to each other about video games to help any of the 3 people standing there waiting for help. Best Buy was never great. But they've managed to really go down hill lately.

Kimberly Walker

Always a pleasure to work with these people.

vincent rumfelt

Love it. Great staff. Great atmosphere

Eric Mendoza

The customer service at this store may be the worst customer service that I have have ever dealt with. I bought a tv at this store and the tv had a manufacturer defect. The tv did not work right out of the box and when I went to exchange it for the same tv I was told that it was outside of their 15 day return policy and due to the fact that I did not pay for the “Best Buy” coverage I was on my own. Even with a receipt! If you spend your hard earned money here and have an issue please just remember YOU are too small for this BIG TIME RETAILER and they will NOT Help You if you have problems with the products that they sell!!

Debbie Mourer

The customer service was great!

Adam Freeman

Best buy location closing.

Jake Sidock

Friendly environment and friendly employees. Very helpful

Glenn Smith

It would be nice if Geek Squad could honor appointment times. The guy in front of me had his appointment after mine but they took him first. The guy that came in after me didn’t have an appointment and Best Buy’s customer service took him before me. Piss poor service.

John Pyper

If you order something online that this store has in stock, they are really good at having your order ready for pickup in about 15 minutes. It may be longer on bigger items though.

Tabelia .

The workers were very helpful. And the gentleman who didn't know the answer went with me to get the answer and also to learn the answer ro the question I had!

Leopold

$100 just to press a button to scan a computer? That's way overpriced. I can't even afford that. I barely could afford the one I bought. This is insane.

Greg Thirtyacre III

The salesman told me no cameras have bluetooth technology while trying to sell me a camera with bluetooth technology... I know you guys work on commission or something, but don't lie to me.

Andy Jacobs

Friendly help. A bit slow at the register.

Brian Treber

Great deals and service.

Valentyn Afutin

I believe so its only one place which one got everything for your device or game console ,I using a lot best buy store and all that stuff my phone TV game console. etc. From the best buy ,I'm trying to say its good store strong 5 !..

Vernita Dampier

It is a great place to shop. Management needs to back up the employee when handling employee and customer complaints when the employee is following protocol.

Seadog95 .

They are great on returns. I have had many problems with headphones while trying to find the right pair. They always make my returns easy and pain-free. The people are usually pretty friendly too. I had a great conversation with an employee stocking the shelves the other day. He knew his stuff and was very personable. I wish I could have gotten his name to sing his praises to the manager. If you want to buy electronics, this is the place to go

Sarah Fry

I don't recommend getting a best buy card and especially paying you bills there. About 2 months ago. I went to pay my bill and a man waited on me. He said he didn't know how to do that process. So he made another person do it. The next month I came in the same guy was there that didn't know how to do it. I guess he supposedly was taught how to do it. He processed it through got my receipt. This month I got a call from Citi bank giving me a late fee. The guy did a reverse payment. I'm never late on my payments.

Untaimed

First of all, i love technology. This is basically technology heaven and has all the gift cards that i mainly use like steam gift cards. This place is amazing

Dan Mc Dowell

Excellent service. In and out quickly purchasing the items I needed.

Ronald Gearhart

Great customer service

Joel Paasch

Was there late afternoon 8/18/19 to purchase a sound bar. The gentleman that helped us was Chuk. Fantastic guy. Showed us everything we wanted to look at and more. These days we buy most things on line. He will be the reason we come back. Thank you Chuk

Lissy Y

Eric gave top notch customer service.

saman parvaneh

Majority of employees are helpful when I need any help/consultation. I am really happy for having this store close to our house.

Robert Smith

Workers are great. Bad selection on phone cases.

Jerry Mello

Great service, Great Printer at a great price that was matched to Amazon's price!!!

John Kellum

Really like this best buy location it's all by itself everyone that is there has a reason not just mall browsing always fully stocked lots of open box and floor model special's

Bob demchuk

Very good

Terri Gelders

Great service, helped me out with my cell phone

Gale Stroh

Helpful staff. We knew what we wanted before we entered the store. Found it quickly. Some pushing for add on items; but not bad.

Keith Loudermilk

Had remote start installed. Nothing but issues. Messed up electrical in car and they wont fix it. Took the car back down and they claim they arent amateurs. Ford dealer looked at car and said that the issues are all from improper installation of remote start. Beware of these installers. Poor customer service and poor work.

Jason Marrs

All the staff at this store are great, friendly, knowledgeable, and helpful with exception of one staff member in Geek Squad that we have had problems with more than once. Over all store experiences are great.

THE BIGEN GAMING

Nice laptops and accessories if you are looking for something specific. They do need to change the way they show the different electronic though. Very ignoring when you set off an alarm when you are trying to see what type of charger it requires. Heck a picture with the end of the charger is better than the loud beeping that ensues until the guy can get the manager to turn it off.

Michael Obrien

Michael good store

Jenna Kranich

Electronics from there are awesome ❤️

lion jojo

Very good place to shop nice customer service. Clean with fair prices.

Kelly B

This best buy is ridiculously overpriced for even the smallest items ($20 for an off brand micro usb cable? No, thank you!) and the employees don't even truly seem interested in helping or even know what they're talking about. I'd rather shop anywhere else to be honest.

Tom Bowman

Too long; didn’t read: after many mixed experiences, I will not be shopping at this Best Buy again. After the store could not locate a product that they told me was in stock, they failed to tell me that the sale on the product was ending or that I could purchase it online. The next day I had to pay full price for the item and the manager would not honor the sale. I have had many mixed experiences at this Best Buy. However, after my most recent experience, I have decided to avoid shopping here in the future. The store is clean and most of the staff are friendly, but I have often left the store unsatisfied. If you know exactly what you want, chances are that a team member can help you find it right away, but if you are considering a variety of options, it seems that team members will unnecessarily try to convince you to take the most expensive. In my most recent experience, my mother decided on a specific chromebook that she wanted. We asked a team member if they had any in stock, and the system showed that exactly 1 was available. However, after 20 minutes of searching, nobody was able to locate the device. The store was closing, so we left empty-handed, planning to go to a different Best Buy the next day. We did, only the sale price for the chromebook was no longer available, and the manager was unable to offer us the sale price. One of the most frustrating part of this experience was at the first store, nobody told us that the sale was ending or that we could’ve purchased the product online and they could’ve called us when it was available. In the end, I will not shop at this Best Buy again because they do not put the customer first.

Lemuel Boyce

Love this place. My inner nerd is always happy here.

Jim Sullivan

I was looking at speakers and a woman from Xfinity came over and said she could give me a quote for cable tv service to see if she could beat FIOS. She took my address and phone number and gave me a price. I said I was not interested and she tells me that by giving my address I agreed to switching service. I told her I didn't agree to anything and she better stop her nonsense. I told a Best Buy worker and he said "yes, they are aggressive" and he did not care. This is my last time at this store.

Mark Jordan

Make Shure ur salesman ain't glued to Facebook!more concerned about his status than advise on a stupid printer

Zakroote

Not to bad I like the audio staff

Bernice Nelsen

Had the best salesman ever. His name was Jeffrey. Totally worth the trip to Jordan Creek Best Buy.

Dawn Dieckman

Our go to place for electronics. My husband and I are not exactly up to date with tech, but they're always ready to help. Geek squad is also great to have around!

Teresa Martinez

Great customer service

Vida Morkunas

They were extremely helpful with my new phone purchase and transfer of all data/apps! Amazing service! Definatly recomend to visit!

Jeanette Waite

Very helpful staff. Looking to an evaluation from them free for electronics

Isaac Kitchen

I had exceptional service, and they worked with me to get what I need, not just to sell the top stuff, but to get me what I need to.

Daniel Sutton

Limited product on shelves and nothing for TiVo OTA which I had gone there to look at. Employee had limited knowledge of other products I inquired about such as antennas. Did get good assistance with cellphone protection products.

arthur dias

Honest and knowledgeable staff made me feel good even when I was getting shity laptop .still where honest about it .. that my friend is pretty much what is all about good service

V Chal

Where's the customer service when you need one? All that staff for what?

Ryan Sambrooks

Waiting by the stereo selection for 30 minutes and then 30 minutes as two people to come help they said not my department I will get somebody. Waiting a little bit longer and left never go back to another Best Buy ever ever ever again

michele austin

Store is clean and staff is friendly and helpful.

Beth Sage Bergstrom

They had most of what I wanted in stock. Showed other items in stock but none in stock room. Very helpful, but we did already know what we wanted.

Alireza Najafi

A little overprice! Also the salesmen are pushy!!

Brandon Boone

Store will not honor 1 year warranty.

Ramez Quawas

Nice place , very helpful staff , all your electronics needs

Kacey Davidson

Good company that stands by their product replacement plans!

Carl Black

Staff was very helpful, no pressure just relevant information.

Vivek Mukhatyar

Fact service and very helpful.

kathy dolan

very nice ppl

Carol Baker

Great service! The staff is always helpful, knowledgeable and friendly.

Julie Morris

We had an EXCELLENT experience at this store...from the moment we walked in, the store manager Frank assisted us and then handed us off to Rick Martin, who was fabulous! He really went above and beyond to explain all of the new TV features and answer all of my husband's questions and did I mention it was on Black Friday! He still took the time to help us and in the end, we purchased 3 TV's that we are very happy with. You can tell that the employees work together and get along and it was nice to see. Thanks again Rick Martin, you're the best!

Gilberto Batista

I love this place! Awesome.

Cindy Houser

While the name says so, it's not always the case. Keep your eyes open.

Cody McDavid

Woaha, pre good! Friendly staff, v helpful! Everyone is good looking and nice to talk to, best buy coming up, pre inclusive at this location. Love to see it. Cool cool.

Heather Thorne

Usually pretty good about helping customers, but watch out when u first walk in. They're like wolves on the attack, lol. They do back off when u sad so at least.

Ayman Ghaddar

Very helpful staff and very understanding of circumstances that might happen to someone. Thank you!

Cornelius T Brown Jr

What can I say it's best buy

Kathryn Martin

I went in to buy an affordable laptop. The one I wanted was only available at a discounted price because someone returned it within fifteen days. This would have been fine except when I got home, I noticed that if been charged the full price of the laptop instead of the discounted price despite the fact that there discounted price had been discussed. Always check your receipts in-store! That being said, when I had to return it because it didn't fit my needs like I thought it would, the person doing the return was very quick and pleasant.

Samanthia Baines

They have sales that you have to just drop it on!

Tim Langham

Wish we had one on the southside again

FicTioN_FPV

Just got our new appliances today. Refrigerator, dish washer, stove, and range. Range and refrigerator have damage. Was asked to keep the range and take a $20 in store credit, and offered $100 in store for refrigerator. The fridge has a dent, pretty obvious in the door. The range has two dents and scuffs across the top. I paid for NEW appliances. Not slightly damaged. Oh and forgot to mention they brought the entirely wrong stove then the one we picked out. Just absolutely rediculous. Luckily my gf doesnt mind the stove (I dont like it, it's not what we paid for) so at least she can live with that. 3 out of 4 things we bought have an issue. Just unacceptable. *update* the range is being replaced. *update2* also paid for them to relocate the old fridge to the garage, they took the doors off it to get it out, out of the house, put it in my garage, left the doors off.... I paid extra for them to do half as work. Great.

Kashid Rome

Good sales.

Jim Barnes

Alot of stuff. They seam to be higher priced lately.

Chris Morrill

Standard Best Buy, nice store, friendly staff. I like the layout where items are presented in a "store within a store" style instead of everything piled on top of everything. I've ordered online and purchased in store multiple times. Never had a an issue. The cell phone portion is lightly staffed so make sure you allocate some time. I belive the represent AT&T, sprint and Verizon.

joel joseph

Good quality

Kathleen Cadle

Won't fix my microwave that's still under warranty

one plus

Micheal the tv guy was super nice and helpful!

Nathan Karp

Employees are all welcoming and ready to help you as soon as your through the door! Hreat place!

Gary Smith

The people there was awesome. We pick up a bad phone two days a go and they made it right. No questions.

Chris Northcutt

Great service! I appreciated that someone was checking to see if I needed any help. Store is organized well. Wish they had more phone models on display. Overall, great experience and great service. Would highly recommend this store.

sunflower rose

It was fast and they where all so nice

Bubba Boudreau

Fast and easy!! Love this store!

Christina LeVey-Rowland

We stopped in to get a microphone and Brad was incredibly helpful! He went above and beyond comparing different models and brands for us even though we ended up purchasing the one he reccommended at the very beginning anyway. :)

Chinita Guillen

I Bought my Galaxy Note 9 There for a Good Price

Nette Coltrain

Good costumer service

Hez Az

High pressure sales when looking for a PC! The guy was quick to tell me I'm wrong, and very pushy..was purchasing a new computer with an elderly friend... All the sales guy saw was $$$... Sold him WAYYY more than we needed.. Don't EVER tell them what you're looking for .. He was on us like flies on SH%&! Good for company, BADDDD for getting customer trust! (He also bragged about his 2 pins = they stood for 2 MILLION in sales!!! They'll take ALL u have if u let them! Be aware!!)

joseph scott

Didn't really have what I wanted

James Hubbard

Was in a hurry and didn't have time to look around. They moved stuff around, looks nice.

Birt Hilson

Always great service from the Geek Squad.

Antwon Lara

Sales help was good but didn’t receive any business card in case of any questions did not get sales mans name and not much on display if anything on display at all

Kayla Doss

Always very friendly staff and great service from everyone!

Frank Lucus

Poor customer service

Dustin Shealy

Wasn't too busy. The staff are knowledgeable about the products they sell. The visit was very quick. And let's be honest Best buy is the best.

Jeff Badger

Now of the old days of massive media, but good solid electronics store.

Israel Gomez

It's not the best option to buy electronics.

--

This best buy is an absolute joke. All employees who work at this store are absolute imbecile's who gave me nothing but the run around. I called the store in advance to specify an item I found at a local competitor to see if it would qualify for a price match and the employee on the phone assured me that it would. I drove down to the store and was told otherwise. Why the disconnect here? This store needs to do a better job of training their employees to make sure everyone is on the same page.

Alex Young

Great service, everyone is very helpful and friendly

Andrew Nagelin

The last electronic super store left standing, they have about anything you want and knowledgeable employees. The location in Everett is a pain in the neck to get to.

Carlo Castronovo

Got good deal on gaming computer. Staff was friendly and helpful.

Josh E.

Stuff here tends to be overpriced but they still have almost anything you could want. I would look out for cheaper prices online first though.

Jennifer Keeler

Got a new stereo install. It was clean, prompt, and quick service. Thought I would have to kill an hour or so but Jeremy (hope I read his shirt right) got it done in 30-45mins. Awesome sauce

Brian Rawlings

I love this Best buy location. The employees are always friendly and knowledgeable. I don't have problem finding exactly what I'm looking for at a great price as well.

Debbie Evanoff

In and out without anyone to help me. I ordered what I needed online.

GL Josh

Nice location, right in front of our dying local mall, great for quick in and out trips. Perfect for e-recycling.

Lynne Vandermeer

I did not need any help; however no one approached to to ask if they could assist me. They could have given me information about a future purchase.

Tim Johnson

Really helpful people

Tiziana B

The staff here is always nice and helpful. Its Best Buy, what can you really say, they dont exactly have much competition. This location is in a good spot, right opposite Gateway Plaza and very near some breweries and Sky Zone. And you will smell pb in the air, which can be a bonus. This location is always clean and organized and they have a decent stock. I hope they never leave

Gregory Bliss

I have never had a problem with Best Buy as they are my go to for almost anything and I would normally rate them 4 or 5. But last night was probably the worst service I have received due to the Christmas exchange policy. I had received a gift for Xmas from a family member and the product was having issues. I went to exchange it for the exact same thing and because I did not have a receipt they had to go by the price it was 60 days ago and it was on sale and I had to pay the difference of $22 because it was full price again! I explained it was a Christmas gift and used only once when the issue was discovered and the family member had no receipt for it to give me. So guess who got screwed on a gift, this guy! Do not go here for any returns! They scam you big time.

Angela Rushing

The employees were nice, but preordering a phone through them turned out to be a complete pain. It was my first time doing so and will probably be my last.

Jc U

Thaey have everything tech you can think of

Sylvia Bogusz

Very helpful cell phone customer support professionals.

Jose Leyton

Poor customer service. Novices at best.

Steve Corbett

Quick service on in store pickup of an online order. Pricing matches Amazon and I get it the same day. I have been very happy with Bestbuy recently.

Tammy Howard

Customer service was excellent. I told the guy that I was technically challenged when I was looking to buy a new flat screen. He didn't try and over sell me something, was very courteous and spoke in terms I could understand.

Roger Santos

Excellents items...electronics DVDs cells computer...prices

Brian Fodrocy

Shouldn't have to be put on a list to talk to someone about purchasing a product but I was. Left after standing there for 15 minutes.

Patsy Williams

Best Buy in Bourbonnais. Walked in a young man help me get two games and I was out in 10 minutes . Very helpful and friendly.

Caitlyn Millard

I have had several positive experiences at this Best Buy. I have purchased a camera and a laptop through them and had both knowledgable and lovely customer service agents assist me in those purchases. Definitely recommend them for your electronic needs!

Linda Hendricks

Fantastic techs. So helpful in chooses my grandson's laptop.

Joan Cooper

It was great and the people were very helpful. I would go there again.for my electronics

John Adams

Very helpful staff in appliances who helped us place a special order for a refrigerator. Nice selection of appliances. Good prices.

Mary Lou Raymond

Jake helped me with purchasing a new Samsung Note 9. He was very helpful & seemed to know what needed to be done. Great employee.

RODNEY LESTER

In and out service when your in a rush. Great place for your electronic needs.

lj lj

Best tv ever bought... Toshiba firestick tv.amazing sound

Dane Hanrahan

I purchased a Razer Blade Stealth laptop at the store and was ensured by a sales rep that I would be able to purchase Razer's extended warranty through Razer as Best Buy is an authorized reseller. Long story short, you can not and I was forced to return the laptop.

Andrew A

Smallish store but I love best buy.

Cassondra Downs

Always friendly service

orlando martinez

a store where you will find everything you need

Mark Heydenburg

Quick and good service

Robin M

Terrible service. Every department I had to deal with. Completely not helpful. I regret going. Edited.... Where I appreciate the reply from the company, it doesn’t help. While I was in the store I DID talk to a man that claimed to be the manager. All he did was proceed to ring up my order. The entire trip was a mess. I went in to purchase a tv antenna and an inexpensive flip phone/cell phone for my home. The store was not busy. I had a hard time getting help with the antenna, and when I did finally get help the guy really knew nothing about anything and couldn’t really tell me anything about them, so I made my best guess. I then went to the phones. A girl came up to “help”. Once I told her what I wanted she vaguely pointed towards a display area and said I would find one there. Offered zero assistance. So I found a phone based on the price on the shelf and took it to the register only to have the price more than double because no one wanted to take two minutes to explain that the prices were based off activation (which I also wanted to do but I guess they didn’t stand to make enough commission off of it so they did not want to help.) I had to have them cancel the transaction, then I had to go back to the cell phones for the clerk to grudgingly take care of me. The so called manager couldn’t seem to care less when I told him. Zero concern. It was the worst customer service I have ever received. I have an account, but I will not go back.

Ronald Hall

I like the layout of the store. Easy to find what your looking for

David Case

Most disrespectful Geek Squad employees i have ever seen employed by a retail company of any sorts and i should know as a current manager in a big box store. They didnt even wear name tags to ensure all 3 of them couldnt be reported by name. Bought many of electronics over the years at Best Buy, but never again, they are a disgrace.

Scooter 2478

The store has great products for an ok price but the geek squad is horrible. I went in looking for thermal compound for my CPU and the geek squad tech didn't know what it was or how it was used. He said he didn't think they carried the product. They don't seem very knowledgeable. Whenever I asked about a product, they always tried to get me to purchase the more expensive product. I will only purchase products from that store if I happen to find the product I'm looking for.

Mody Aziz

Great place with competitive advantages all around.

Joseph Voss

Values. Why else? Well brick and mortar can still be advantageous for service and support.

Marcia Wyatt

Very knowledgeable employees and don't try to sell you expensive items, and explain the product that you are looking to buy

Debra McMurry

Aidan was a great help today and answered all my questions

Edwin Santiago

The man at the door pointed the way to windows, there was no line he came over and asked what's up and told I needed a laptop I was out in less then 10min. Wow great job!!!

Gennaro Pirone

Good prices.

Kerry Morrish

LaShaun was BEYOND helpful as was Chase. Because of LaShaun we purchased two Jlab earbud sets and the dynamic duo LaShaun and Chase, we purchased the Nest thermostat and 3 pack sensors. Super friendly staff and clean store. Thanks a bunch!

Sam Sshh

Good location, nice people.

KristiKae Padavic

I like to buy CD's. They no longer carry them. Staff is friendly. Store is clean.

Nabbed On

Friendly employee's, and they had what I was looking for, in which I found prices to be even better than before.

Jd Chance

Not sure why these still exist

Austin Gould

They had what I wanted (which is great if you need something right then), but Amazon had the same product for a 1/3 of the price. I have free two day shipping, so I waited two days.

Jim Chappell

Competent employees

Russianprincess

Friendly place. Everything put in it's place all organized always will return

Paul Russo

People that helped me were very patient with me and friendly.

Tacyo Ferreira

There is a good place to buy.

Mr.300WM

Great place for electronics and games cameras go pro's anything people are super nice

Pat Cowles

Fantastic help and great buying experience!!

Steve Friedman

Gadget central... drones, gopro... and the staff is helpful, too

Allan A

Helpful staff, talked to about 3 employees, all were eager to help.

Kim Pina

My return was handled promptly with great customer service.

Roberto Darbouze

It was great, fast service.

Jean Robintz Jean

Great service and the staff really know what they're doing.

Jason Carr

Had speakers installed in my car. Everything went smoothly and flawlessly.

Joseph Sheldahl

Best movie section of any best buy in 50 miles. New releases, exclusives, older titles- at least four aisles dedicated to home video releases. Other local Best Buys are anemic by comparison.

Christopher Aguilera

High prices and shoddy customer service.

Jeff Keller

Usually good time

Jo and Scott Hafermann

My daughter and I were in yesterday to have her Mac book looked at and maybe replace it. We worked with both a geek squad technician and a sales associate, both were absolutely amazing! They couldn’t of been more helpful and got us the best deal on a Mac Book Air. Thank you for all your help!!

Justino Cortez

Ok

Husband for Hire official channel

Asked by 3 different staff...if they could help me find anything

Rachael Harper

Best Buy always seems to have exactly what I'm looking for. I shop prices on line and find that the prices are competitive, if not better than other sites. The associates are well trained and have never failed to have the answers to my frequent questions.

Vidya Prasad

Very nice place has almost all the electronics. As an Indian visiting Best Buy it has very cheap electronic devices

Rameez Ahmed

The location is good with plenty of parking. I wish the staff there were more attentive. When I got there, there were at least 3 staff members at the customer service counter and everyone was busy on their phones. I had to call multiple times before one of the sulked and came to help.

Anton Kuhar

Always go in just to look around, and usually end up walking out with something. Got a new headset and they price matched it, saving me some money which I appreciate. Best place in the area to get electronics that you now will work. Customer service is also always great to me. Highly recommend.

Karen Dineen

Great store! Employee's are hard to find, but once we did find one they were knowledgeable and friendly. However, when they are advertising a product or have a product on display that they do not have in the store they need to remove it from the display until the product is actually available. This has happened to us several times on every day electronics they say they carry.

James Reid

Purchased new microwave salesmen were very helpful

erik stewart

I ordered mk11 online and i got the email saying it was ready at about 915 am. So i got there at about 930 and they were closed. I knocked on the door and after showing them the confimation email they let me in and gave me the game before the store even opened. No fuss or hastle. Very cool of them. They could have made me wait w my dog in the truck but they let me just grab it and go. I will definitly order through them again. Awesome customer service. Bradley/kankakee location

Jake Sidock

Friendly environment and friendly employees. Very helpful

Angel Jurich

I had purchased a TV online and by the time it arrived at my door (laying on its side) it looked like the delivery driver had hulk smashed it the entire drive to my house. I took it to the best buy store (cause there was no way I was ordering it online again!) and was met by a gentleman named Kary, he had absolutely wonderful customer service skills. He had a very good and positive attitude and said it was no problem and would be happy to exchange it. I was impressed and loved the store and it's workers!

Susanna Yee

A good Best Buy if you need to pick up some electronics.

Joel Paasch

Was there late afternoon 8/18/19 to purchase a sound bar. The gentleman that helped us was Chuk. Fantastic guy. Showed us everything we wanted to look at and more. These days we buy most things on line. He will be the reason we come back. Thank you Chuk

Chris Longtine

Went black Friday and was in and out in 15 minutes with a new TV. I had a few questioned that were expertly answered and the same as so iaye rang me up and gave me instructions to pull my vehicle around where my TV was loaded in the car and I was on my way. No problems, no hassle, no up sell, just helpful.

Business Hours of Best Buy in Illinois

SUNDAY
11AM–8PM
MONDAY
10AM–9PM
TUESDAY
10AM–9PM
WEDNESDAY
10AM–9PM
THURSDAY
10AM–9PM
FRIDAY
10AM–9PM
SATURDAY
10AM–9PM

PHONE & WEBPAGE

Best Buy en Illinois
View Phone Number
View WebPage

PICTURES






Others also saw
CTS Computers
CTS Computers
Computer Repair - Illinois

Computer support and services

BLH Computers Inc
BLH Computers Inc
Computer Repair - Illinois

Computer repair service

NAPERVILLE PC & MAC REPAIR
NAPERVILLE PC & MAC REPAIR
Computer Repair - Illinois

Computer repair service

Best Buy
Best Buy
Computer Repair - Illinois

Electronics store

Apple Michigan Avenue
Apple Michigan Avenue
Computer Repair - Illinois

Electronics store