Reviews of Apple Oakbrook (Computer Repair)

Orson Ward Sr

Totally great experience with service and knowledge. I will definitely shop there again.

Phyllis Neal

It's ok. Not wild about the ridiculous "attitude" put on by children barely out of high school & barely old enough to drive❗ We just laugh & move on.

Michael Alan

Very helpful staff will go back

Jeff Anderson

Very friendly staff. Know their stuff

Larry Church

polite, technical support great, said 30min wait but over 60 min wait!

Rodolfo Avila

Great place for your Apple products, staff is great help.

Terence Beebe

Crowded. The first apple working was kind of rude for no reason. We saw another person that was very helpful. I am sorry I forgot her name but she was wonderful.

dj vargas

At first glance I thought we would be there for a while because of the crowd and yet they had us up and walking out the door in minutes, super efficient

Ravneet Kaur

Good store. Friendly staff.

Demetra Gregorakis

Spoke with Doug the store supervisor, very rude and condescending. Disregard this store and make the drive to Naperville...

mirazas23 .

Worst service ever. I had the issues with my Apple ID and I was moved back and forth across the shop. I asked like 4/5 diferent persons and it seemed like customers are not a priority. It makes me feel to get rid of the apple stuff.

Jola Chacinska

busy, but helpful

mike pryor

Always helpful not super packed either

Miryam Ovalle

Had an appointment and it still took an hour and a half to be seen. Frustrating! No apologies about the wait.

Evis Hoda

Be carful! Fraud Alert!! I left my phone for repair on Saturday for two hours. They did a reseting before I left and took the phone back to fix the home button. I come back to pick up my phone. There was no charge because they only tightened some screws, so I never took my credit card out my wallet. As soon as I left the store I received an email from Chase to confirm a purchase of $. 2,973.94 at an electric store. I called Chase and I was told that the purchase was made at Apple sore and the credit card information was keyed in. What other information was taken out of my phone..? I called the manager of this store. Mr D.Z., Monday morning. I provided my credits card information and offered to forwarded Chase’s email. He totally denied his employees have stolen the information from my phone, and impolitely closed the conversation. What other information did they get from my phone? What should I do next???? Should I contact a lawyer ...

Shanti Luna

Absolutely rude and unprofessional I asked about the apple pro and the try to sell the apple 6. Asked to speak to manager hoping he would be more helpful but he was absolutely rude. So disappointed, expected better from Apple

Raff Signa

Great staff and amazing showroom! My appointment was on time and repairs on my iPhone were also very accurate and to the minute.

I.T.

Good service, nice shopping center

Xochitl Delgado

The staff was really kind.

Roman Tylka

In and out real quickly! Appreciate it!

Jonathan Falco

Store does a good job of selling you items, but runs horrible tech support. I have had countless issues with making appointments and this location always being late to visit with you with little to no communication. My latest visit I had to wait twenty minutes for a friendly tech to assist me with the battery replacement for my phone. I called ahead of time to see if they would have the batteries in stock. They told me that there was a 95% chance they would have the batteries and could do the swap. When I got there the person next to me has to wait to March to get this done and I have to wait over a week and need to come back to store again. I rather just have waited and come in when they actual had the batteries in stock. I don't get how you have to wait a week for an appointment, then complete a diagnostic to tell you to they have no batteries and come back again in over a week. My tech support person was great and was doing her best to help me, but the management at this store is poor at best. Sounds like Apple is trying to drive customers into their stores to up sell you on products and items.

kathleen pickard

Abysmal wouldn't even describe the wait here had appointment waiting an HR and just had attitude. I told my husband just throw third crappy machines in the lake because obviously they don't care to fix anything. They just want you to buy into their freakazoid culture and forgive their rudeness

Michael Walsh

They took the time to research my problem and offer solutions.

Andrew Noorlag

I came here to help someone because they were on the iPhone upgrade program and were due for an upgrade. All we came in was to exchange the old iPhone for the newer one. Despite this they were pretty slow and felt like they were trying to aggressively up sell accessories they we didn't want while we were waiting. It's definitely not a place you just stop in because it's always mobbed and the service is slow. At least the staff were nice and we only have to go back once a year.

Sal T

I didn't really get the Apple hype. 3 years ago just to check it out I got an Iphone 6S. It was OK but I thought Apple was greedy since they didn't let the phone easily integrate with Google Photos for unlimited storage (they do now). I was planing on switching over to the Note 9 but I figured I'd put in a new battery on the phone and maybe get another 6 months out of it. When I went to get my phone battery replaced the Iphone tech broke a clip on my phone while repairing. They gave me a brand new phone on the spot! It was pretty awesome and their customer service is amazing. I've "converted" and my next phone will be an Iphone again thanks to the service I got at the Oak Brook store.

G Grans

Rude and arrogant stuff. We tried to change a battery for a 6s also had some other issues with a 8. Staff there were being so rude and arrogant once they found out that you were there not for buying a new phone. Losing interest in answering you right away. Also changing a battery was literally took a whole afternoon in and out. This was not a busy weekend.

Robert Hughes

Had an appointment for 4:50 and they didn’t take me until 6. After over an hour of waiting they told me it was too late to fix my device and I’d have to leave it overnight or come back. They were nice, but very unprofessional to have to wait over an hour for a scheduled appointment

Patrick Agpno

I loved Michel's treatment, I was attended by several people and he was the best, although we spoke very little English he was very friendly five stars for Michel ⭐️ ⭐️ ⭐️⭐️⭐️

Eric W

Fast and helpful service. Thank you.

Erika Abbate

I went to the Genius Bar last month after speaking to a customer service representative on the phone. The representative on the phone indicated she believed I was experiencing battery swelling, as my phone was popping out of its surrounding housing. When I brought my phone in to the Genius Bar, the technician told me that he believed my phone had been improperly repaired and it looked like the screen had been removed before. I have never ever had my phone in for any other sort of repair or even had it out of my possession since the day I got it. I purchased a brand new phone directly from the Apple store, so if my phone has been opened ever, then I was sold a defective phone from Apple. Maybe this was refurbished and sold as new? The technician insinuated that I was lying multiple times which seemed really unprofessional and is simply not true in this case. I'm sure people lie to Apple Care all the time about what happened to their phones, but I have no idea how to even remove the screen from my phone and I have never taken it anywhere for repair or alteration. I bought it "new", took it out of the box, put a case on it, and have used it regularly ever since with no issues until now. My phone was less than one month outside of its one year Apple Care warranty and the store refused to do anything else about my issue other than offer to charge me $300 to replace the entire screen and housing. I don't know who to talk to or what to do about my experience but for now I bought a bigger case that covers a little bit of the front of the screen to keep everything together. I wish this was handled better and I'm not sure if anything else can be done at this point, but I feel like an $800 phone should last more than one year.

JerryBeenJerry

Great people

Chris Stavrianos

Its an Apple store. Not much more to say. The people are friendly and knowledgeable when you have any questions about your products.

Dragos Ivan

Went in with the wife to look and compare some model X options. Helpful staff as expected and short wait. I would avoid weekend visits.

Maria Wagge

Went in there unsure of what we wanted. The rep that helped us wonderful! He sold us just what we needed nothing more. I was leary about going to this store because of some of the bad reviews but I was glad we went. Very happy with my purchase and the service. Only waited about 15 mins and the store was busy! Thinking of going back and buying an iPad.

Masoud Akhlaghdoust

Very busy but the staff do their best to help as soon as yo arrive, very good place to get your Apple devices

Monica Di Stefano

Fast, friendly service, knowledgeable staff.

Bilal Naqvi

Good but always super crowded

Orson Ward Sr

Totally great experience with service and knowledge. I will definitely shop there again.

Phyllis Neal

It's ok. Not wild about the ridiculous "attitude" put on by children barely out of high school & barely old enough to drive❗ We just laugh & move on.

Michael Alan

Very helpful staff will go back

Jeff Anderson

Very friendly staff. Know their stuff

dj vargas

At first glance I thought we would be there for a while because of the crowd and yet they had us up and walking out the door in minutes, super efficient

Ravneet Kaur

Good store. Friendly staff.

Demetra Gregorakis

Spoke with Doug the store supervisor, very rude and condescending. Disregard this store and make the drive to Naperville...

mirazas23

Worst service ever. I had the issues with my Apple ID and I was moved back and forth across the shop. I asked like 4/5 diferent persons and it seemed like customers are not a priority. It makes me feel to get rid of the apple stuff.

Jola Chacinska

busy, but helpful

mike pryor

Always helpful not super packed either

Miryam Ovalle

Had an appointment and it still took an hour and a half to be seen. Frustrating! No apologies about the wait.

Evis Hoda

Be carful! Fraud Alert!! I left my phone for repair on Saturday for two hours. They did a reseting before I left and took the phone back to fix the home button. I come back to pick up my phone. There was no charge because they only tightened some screws, so I never took my credit card out my wallet. As soon as I left the store I received an email from Chase to confirm a purchase of $. 2,973.94 at an electric store. I called Chase and I was told that the purchase was made at Apple sore and the credit card information was keyed in. What other information was taken out of my phone..? I called the manager of this store. Mr D.Z., Monday morning. I provided my credits card information and offered to forwarded Chase’s email. He totally denied his employees have stolen the information from my phone, and impolitely closed the conversation. What other information did they get from my phone? What should I do next???? Should I contact a lawyer ...

Shanti Luna

Absolutely rude and unprofessional I asked about the apple pro and the try to sell the apple 6. Asked to speak to manager hoping he would be more helpful but he was absolutely rude. So disappointed, expected better from Apple

Raff Signa

Great staff and amazing showroom! My appointment was on time and repairs on my iPhone were also very accurate and to the minute.

I.T.

Good service, nice shopping center

Xochitl Delgado

The staff was really kind.

Roman Tylka

In and out real quickly! Appreciate it!

Jonathan Falco

Store does a good job of selling you items, but runs horrible tech support. I have had countless issues with making appointments and this location always being late to visit with you with little to no communication. My latest visit I had to wait twenty minutes for a friendly tech to assist me with the battery replacement for my phone. I called ahead of time to see if they would have the batteries in stock. They told me that there was a 95% chance they would have the batteries and could do the swap. When I got there the person next to me has to wait to March to get this done and I have to wait over a week and need to come back to store again. I rather just have waited and come in when they actual had the batteries in stock. I don't get how you have to wait a week for an appointment, then complete a diagnostic to tell you to they have no batteries and come back again in over a week. My tech support person was great and was doing her best to help me, but the management at this store is poor at best. Sounds like Apple is trying to drive customers into their stores to up sell you on products and items.

kathleen pickard

Abysmal wouldn't even describe the wait here had appointment waiting an HR and just had attitude. I told my husband just throw third crappy machines in the lake because obviously they don't care to fix anything. They just want you to buy into their freakazoid culture and forgive their rudeness

Michael Walsh

They took the time to research my problem and offer solutions.

Andrew Noorlag

I came here to help someone because they were on the iPhone upgrade program and were due for an upgrade. All we came in was to exchange the old iPhone for the newer one. Despite this they were pretty slow and felt like they were trying to aggressively up sell accessories they we didn't want while we were waiting. It's definitely not a place you just stop in because it's always mobbed and the service is slow. At least the staff were nice and we only have to go back once a year.

Sal T

I didn't really get the Apple hype. 3 years ago just to check it out I got an Iphone 6S. It was OK but I thought Apple was greedy since they didn't let the phone easily integrate with Google Photos for unlimited storage (they do now). I was planing on switching over to the Note 9 but I figured I'd put in a new battery on the phone and maybe get another 6 months out of it. When I went to get my phone battery replaced the Iphone tech broke a clip on my phone while repairing. They gave me a brand new phone on the spot! It was pretty awesome and their customer service is amazing. I've "converted" and my next phone will be an Iphone again thanks to the service I got at the Oak Brook store.

G Grans

Rude and arrogant stuff. We tried to change a battery for a 6s also had some other issues with a 8. Staff there were being so rude and arrogant once they found out that you were there not for buying a new phone. Losing interest in answering you right away. Also changing a battery was literally took a whole afternoon in and out. This was not a busy weekend.

Robert Hughes

Had an appointment for 4:50 and they didn’t take me until 6. After over an hour of waiting they told me it was too late to fix my device and I’d have to leave it overnight or come back. They were nice, but very unprofessional to have to wait over an hour for a scheduled appointment

Patty Agripino

I loved Michel's treatment, I was attended by several people and he was the best, although we spoke very little English he was very friendly five stars for Michel ⭐️ ⭐️ ⭐️⭐️⭐️

Eric W

Fast and helpful service. Thank you.

Erika Abbate

I went to the Genius Bar last month after speaking to a customer service representative on the phone. The representative on the phone indicated she believed I was experiencing battery swelling, as my phone was popping out of its surrounding housing. When I brought my phone in to the Genius Bar, the technician told me that he believed my phone had been improperly repaired and it looked like the screen had been removed before. I have never ever had my phone in for any other sort of repair or even had it out of my possession since the day I got it. I purchased a brand new phone directly from the Apple store, so if my phone has been opened ever, then I was sold a defective phone from Apple. Maybe this was refurbished and sold as new? The technician insinuated that I was lying multiple times which seemed really unprofessional and is simply not true in this case. I'm sure people lie to Apple Care all the time about what happened to their phones, but I have no idea how to even remove the screen from my phone and I have never taken it anywhere for repair or alteration. I bought it "new", took it out of the box, put a case on it, and have used it regularly ever since with no issues until now. My phone was less than one month outside of its one year Apple Care warranty and the store refused to do anything else about my issue other than offer to charge me $300 to replace the entire screen and housing. I don't know who to talk to or what to do about my experience but for now I bought a bigger case that covers a little bit of the front of the screen to keep everything together. I wish this was handled better and I'm not sure if anything else can be done at this point, but I feel like an $800 phone should last more than one year.

JerryBeenJerry

Great people

Chris Stavrianos

Its an Apple store. Not much more to say. The people are friendly and knowledgeable when you have any questions about your products.

Dragos Ivan

Went in with the wife to look and compare some model X options. Helpful staff as expected and short wait. I would avoid weekend visits.

Maria Wagge

Went in there unsure of what we wanted. The rep that helped us wonderful! He sold us just what we needed nothing more. I was leary about going to this store because of some of the bad reviews but I was glad we went. Very happy with my purchase and the service. Only waited about 15 mins and the store was busy! Thinking of going back and buying an iPad.

Masoud Akhlaghdoust

Very busy but the staff do their best to help as soon as yo arrive, very good place to get your Apple devices

Monica Di Stefano

Fast, friendly service, knowledgeable staff.

Pedro Portalatin

Apple is garbage dnt under stand y people even buy these products

Bilal Naqvi

Good but always super crowded

Rachel

Pre-ordered my MacBook Pro for pick up in store Quick in and out! Great service

mandeep kohli

Asked to make appointment for “Genius Bar” and they will text me (I can roam other stores) when they want me back at store for the Genius Bar. They just made me wait at a different table. They don’t stick to the appointment times the five you. Once I got a tech to help me, he was literally helping 2 other customers. Making two of three customer waiting for him to continue to help you. Apple doesn’t value customer time. Frustrating.

Oh B sotelo

APPLE...need I say more!! I went in there with a phone not working and they helped me right away and I got a relacement in the mail a few weeks later!!

Captain Dumb shit

Amazing loved it

Bob Ritchie

I am blown away by the iSheep in this joint. Stopped in to ask a question about my daughter's phone because she insisted she wanted an iphone. Her phone was having hardware issues after only 9 months of owning the phone. I cannot put into words the lack of knowledge the "geniuses" have regarding the hardware problems their products have. I should not have to educate them on their own products and known hardware issues. They should be embarrassed. Thank God for T mobile, they not only knew about the hardware issue that Apple had no clue of, they replaced the phone in 2 days. Why does this store even exist! What a waste of mall space.

E-mail Skoczy.

I went in with an iphone 7 that couldn't connect to the network. It was because of a faulty module that couldn't talk to the new OS. This was supposed to be covered under warranty at no cost to me. Unfortunately, my screen was cracked, so they wanted me to pay $150 to replace the screen, and then they would do the warranty repair. There was no coming to an agreement, and the manager I dealt with was like talking to a wall. As a reasonable person that's been using iphones since they first came out, it is more than disappointing to see what has become of this company. I'm done with Apple phones and products.

David Medow

I'm not an Apple user...I was there with a friend who was buying an iPhone. The staff were amazing in their friendliness, helpfulness and expertise. They're just about the best I've ever seen!

Rc Life

Very helpful

Denice Hayes

Ridiculous lines in the store when I went in for phone repair it took about 3 hrs. Good service but I think overrated and priced. I was taking someone else's phone I do not own one.

Crystal Rojas

Great customer service

Milly Camarillo

They take so long but I love the staff

PinkKoalas .

The staff needs to smile more!!!! Every single person looked miserable. Then we asked the lady who has helping us about prices for an item and she said “I don’t know somewhere between 20-50,” with an annoyed look. Then she proceeded to take out her phone and check her social media!!! Very unprofessional. Then as I was checking in, another employee came up to me and rudely told me to move. No please or anything but a “can you move???” They then told us to check back At 2:30, and so we got back in line at 2:26, and the guy said “well if they said 2:30 then it’s 2:30”, and refused to look it up for us!!! We had to get out of line, wait 4 more minutes and then he helped us...not a good experience overall, and we are not picky people, but these employees act like they own Apple...

mr.Mecees and Mew's Adventures

Good place.

Dai Nguyen

Excellent. Had to do a quick return. They have amazing customer service as always.

luis alvarez

Friendly service and really knowledgeable overall

A. Lucifer

really nice employees, Reese ( sorry if it’s incorrect) Helped me a lot ! He made my experience really good , and so did another employee I do not know his name :/ , Sorry you guys have to deal with customers that feel entitled .. and don’t get that an hour before closing is not a good time to show up... lol worked retail before smh. They handled those people well too , just work as a team .. if a coworker says no , managers say no as well. Communication. Customers aren’t always right .

Rafael Vargas

Pretty clean mall and pretty big lots of places so you can sit down and enjoy your food or talking to your friends or family members

Jeffrey OConnell

Standard Apple fare with standard layout. Staff was unobtrusive yet helpful . Seniors getting a tutorial on laptop uses was taking place in one area. Groups should consider this? Senior groups? I like the layout but the don't price accessories in a visible location at their stores is odd ( I don't like asking because what if I like two things? And end up looking cheap) .

Kathy Pruitt

I think the store was well staffed and helpful. The service was quick but the store looses all points with me when I buy a product and am not offered a bag. Sorry the end. If the product was free sure but you guys know your prices. I spent over $300 only to put it in my purse. I say it is Christmas time you should know your volumes will be high. I am in marketing I would..

Jennifer Rooney

Very friendly and helpful and Technician Jenny was awesome! !

J Noneurbiz

So I don’t have anything bad to say about this store. But I have lots to say about apple in its self. My kids phones where stolen at a water park today. So we where like ok we can use the find my phone 1st time we had to use it. Come to find out the phone has to be on with WiFi and or the provider data. If I had know that I would have never purchase all 11 apple devices. I would stuck with Android. Further when the phone was turned on the scum who stole my 2 phones where notified the phone stolen and being tracked so they where allowed to turn it back off witch the phone should not have been allowed to be turned back off and stop being traced. The phone should have froze staying on so it could be tracked. I think I’m going to get some advice from a lawyer about what I can do about the cost of the phones and not being clear on the features of these devices.

syed hussain

Not at all helpful. Not smart employees.

Omar Riaz

This is the store for all your Apple needs. Very courteous staff and speedy service.

L. Y. Leong

very responsive, friendly and helpful.

William Rosen

Super busy and it wasn't that difficult to find help. The employee was very helpful and

Aaron Cannon

Fast and polite

Aliza Sarabia

Poor service, was waiting about 3 hours just to get my beats checked out. Other people who were behind me in appointments were helped first. Just horrible

Pa Cey

Friendly staff and good atmosphere.

Tep Gatsby

Don’t come here if you thinking to get your product repair under the warranty!! They’ll charge you for everything. Paid $199 for a 2 years warranty with AppleCare plus, came in for the first incident because I have the problem with the cable which probably cost Apple less than a dollar to replace but the Apple Genius Bar guy said it would be $19 fee to replace the cord which about the same price as the brand new cord. Been an Apple fan since the iPhone 4s... have every Apple product. Used to have the problem with the cord twice during the period of time and got them replaced for free under the warranty at the old Apple store on Michigan ave in downtown Chicago. this location at oakbrook does not care about the customers since it’s in the expensive neighborhood they only care about the money. Instead of “hey no problem we can replace your (cost us a dollar to make) cord for a free of charge since you paid $199 for a warranty with your $1199 iPhone and thank you for being a loyal customer to us” No I don’t want to get it replaced now because how I was being treated. Will write a letter to the headquarter as well.

Phyllis Farr

"Nice Service "

Roberto Cassetta

Big store. It was easy to close a deal.

Nick Shaqra

I want to say thank you to Nassem and Cidelle For helping me today fixing my daughter’s watch and for assisting me in buying another one. They displayed excellent customer service and a high level of professionalism. Thank you very much! I will be back for more products and I will refer all my family and friends to Oakbrook Apple store. Thanks Nassem and Cidelle

Barbara McDermott

I am hopeful my next experience will be better than my one last week.

Alejandra Rueda

Great service and friendly staff. Although, the place is a little hard to find. They need street signage! FYI they are right next to ZARA.

Lindsay Webb

Good service and welcoming staff!

Rachel

Pre-ordered my MacBook Pro for pick up in store Quick in and out! Great service

mandeep kohli

Asked to make appointment for “Genius Bar” and they will text me (I can roam other stores) when they want me back at store for the Genius Bar. They just made me wait at a different table. They don’t stick to the appointment times the five you. Once I got a tech to help me, he was literally helping 2 other customers. Making two of three customer waiting for him to continue to help you. Apple doesn’t value customer time. Frustrating.

Oh B sotelo

APPLE...need I say more!! I went in there with a phone not working and they helped me right away and I got a relacement in the mail a few weeks later!!

Captain Dumb shit

Amazing loved it

Bob Ritchie

I am blown away by the iSheep in this joint. Stopped in to ask a question about my daughter's phone because she insisted she wanted an iphone. Her phone was having hardware issues after only 9 months of owning the phone. I cannot put into words the lack of knowledge the "geniuses" have regarding the hardware problems their products have. I should not have to educate them on their own products and known hardware issues. They should be embarrassed. Thank God for T mobile, they not only knew about the hardware issue that Apple had no clue of, they replaced the phone in 2 days. Why does this store even exist! What a waste of mall space.

E-mail Skoczy.

I went in with an iphone 7 that couldn't connect to the network. It was because of a faulty module that couldn't talk to the new OS. This was supposed to be covered under warranty at no cost to me. Unfortunately, my screen was cracked, so they wanted me to pay $150 to replace the screen, and then they would do the warranty repair. There was no coming to an agreement, and the manager I dealt with was like talking to a wall. As a reasonable person that's been using iphones since they first came out, it is more than disappointing to see what has become of this company. I'm done with Apple phones and products.

David Medow

I'm not an Apple user...I was there with a friend who was buying an iPhone. The staff were amazing in their friendliness, helpfulness and expertise. They're just about the best I've ever seen!

Rc Life

Very helpful

Denice Hayes

Ridiculous lines in the store when I went in for phone repair it took about 3 hrs. Good service but I think overrated and priced. I was taking someone else's phone I do not own one.

Crystal Rojas

Great customer service

Milly Camarillo

They take so long but I love the staff

PinkKoalas

The staff needs to smile more!!!! Every single person looked miserable. Then we asked the lady who has helping us about prices for an item and she said “I don’t know somewhere between 20-50,” with an annoyed look. Then she proceeded to take out her phone and check her social media!!! Very unprofessional. Then as I was checking in, another employee came up to me and rudely told me to move. No please or anything but a “can you move???” They then told us to check back At 2:30, and so we got back in line at 2:26, and the guy said “well if they said 2:30 then it’s 2:30”, and refused to look it up for us!!! We had to get out of line, wait 4 more minutes and then he helped us...not a good experience overall, and we are not picky people, but these employees act like they own Apple...

mr.Mecees and Mew's Adventures

Good place.

Dai Nguyen

Excellent. Had to do a quick return. They have amazing customer service as always.

luis alvarez

Friendly service and really knowledgeable overall

A. Lucifer

really nice employees, Reese ( sorry if it’s incorrect) Helped me a lot ! He made my experience really good , and so did another employee I do not know his name :/ , Sorry you guys have to deal with customers that feel entitled .. and don’t get that an hour before closing is not a good time to show up... lol worked retail before smh. They handled those people well too , just work as a team .. if a coworker says no , managers say no as well. Communication. Customers aren’t always right .

Rafael Vargas

Pretty clean mall and pretty big lots of places so you can sit down and enjoy your food or talking to your friends or family members

Kathy Pruitt

I think the store was well staffed and helpful. The service was quick but the store looses all points with me when I buy a product and am not offered a bag. Sorry the end. If the product was free sure but you guys know your prices. I spent over $300 only to put it in my purse. I say it is Christmas time you should know your volumes will be high. I am in marketing I would..

Jennifer Rooney

Very friendly and helpful and Technician Jenny was awesome! !

J Noneurbiz

So I don’t have anything bad to say about this store. But I have lots to say about apple in its self. My kids phones where stolen at a water park today. So we where like ok we can use the find my phone 1st time we had to use it. Come to find out the phone has to be on with WiFi and or the provider data. If I had know that I would have never purchase all 11 apple devices. I would stuck with Android. Further when the phone was turned on the scum who stole my 2 phones where notified the phone stolen and being tracked so they where allowed to turn it back off witch the phone should not have been allowed to be turned back off and stop being traced. The phone should have froze staying on so it could be tracked. I think I’m going to get some advice from a lawyer about what I can do about the cost of the phones and not being clear on the features of these devices.

syed hussain

Not at all helpful. Not smart employees.

Omar Riaz

This is the store for all your Apple needs. Very courteous staff and speedy service.

L. Y. Leong

very responsive, friendly and helpful.

William Rosen

Super busy and it wasn't that difficult to find help. The employee was very helpful and

RICK PISCIOTTO

But a very long waiting list

Aaron Cannon

Fast and polite

Aliza Sarabia

Poor service, was waiting about 3 hours just to get my beats checked out. Other people who were behind me in appointments were helped first. Just horrible

Pa Cey

Friendly staff and good atmosphere.

Tep Gatsby

Don’t come here if you thinking to get your product repair under the warranty!! They’ll charge you for everything. Paid $199 for a 2 years warranty with AppleCare plus, came in for the first incident because I have the problem with the cable which probably cost Apple less than a dollar to replace but the Apple Genius Bar guy said it would be $19 fee to replace the cord which about the same price as the brand new cord. Been an Apple fan since the iPhone 4s... have every Apple product. Used to have the problem with the cord twice during the period of time and got them replaced for free under the warranty at the old Apple store on Michigan ave in downtown Chicago. this location at oakbrook does not care about the customers since it’s in the expensive neighborhood they only care about the money. Instead of “hey no problem we can replace your (cost us a dollar to make) cord for a free of charge since you paid $199 for a warranty with your $1199 iPhone and thank you for being a loyal customer to us” No I don’t want to get it replaced now because how I was being treated. Will write a letter to the headquarter as well.

Phyllis Farr

"Nice Service "

Roberto Cassetta

Big store. It was easy to close a deal.

Nick Shaqra

I want to say thank you to Nassem and Cidelle For helping me today fixing my daughter’s watch and for assisting me in buying another one. They displayed excellent customer service and a high level of professionalism. Thank you very much! I will be back for more products and I will refer all my family and friends to Oakbrook Apple store. Thanks Nassem and Cidelle

Barbara McDermott

I am hopeful my next experience will be better than my one last week.

Alejandra Rueda

Great service and friendly staff. Although, the place is a little hard to find. They need street signage! FYI they are right next to ZARA.

DEVID PATEL

Nothing to say but you all know.

Lindsay Webb

Good service and welcoming staff!

ABBY MILLER

Did not like that we had to wait so long even with an appointment made 5 days in advance. Our first experience there was very frustrating and confusing. It was so crowded and there was no clear path of where to go once in the store. We finally grabbed someone coming out of the back room and asked what we do since we had an appointment. They directed us to a staff member who was standing in an area off to the side and asked us to wait at a table. We waited at that table for 30 minutes. What is the point of an appointment? Once we were helped the staff member was mult-itasking, but knowledgeable nice and time efficient.

shyam gajjar

Better than Schaumburg location. At least good tech support who doesn’t lie and fool consumers like me

tom snyder

Nice people; business model really bad. Why make an appointment if you have to wait more than an hour for simple things like battery replacement. If you need a new battery you will save time by just buying a new phone and Apple shareholders will love you for it.

It's Brian Not YoungK

Very big. Employees were nice & welcoming . Answered my questions & showed me where I could find more information if i didnt get something

Wasem Razek

One of my favorite malls to go to in the summer time and during the holidays

Jason Bier

One word: Chaos. Return recalled, broken iPhone. 2 weeks to fix.

Naresh

Staff is very helpful and courteous. But it is so crowded in evening that you have to wait a lot for your turn. Even when you have an appointment you have to go through same check in process as the walk ins. So what's the point of talking to customer care and getting an appointment before coming? This is not a problem at this store only but all the stores!!

Donna Wilken

Worked with Paul Myzia at the Oakbrook Mall location and he was outstanding and so professional! 10 stars for Paul!!!

Dovilė Kirdeikytė

It is a very bad staff working here. I had an issue with my phone and nobody could even help with to me. I was sent back and forth. I could not take any longer so decided to leave the shop. No support, wasting of time. There suppose to be hired more professional people.

sucharitha boorgula

The assistant were attentive all time

Jerome Phillips

Awesomely wonderful experience.

Tammy Lawson

Always great! All associates are so helpful when learning something new.

Austin L. Wright

PROBLEM: I brought in an iPhone that I found on the street, hoping Apple would ping the owner and let them know it was available for pick up. Their callous response (literally): “we’re not a lost and found”. Manager didn’t even look up from his device as he said it. Next time I buy a $1000 device, I’ll remember this company/location give no f**ks about helping me or others recover lost devices even when someone brings it to the store directly (insane). Otherwise: Great location; good service time turnaround.

c belmo

Very friendly quick service

Haider Istanbouli

Worked with Nikki. Awesome service. Very patient. I had my 15 month old daughter and she was going nuts and Nikki had the patience to wait to answer questions on what to do with my Apple stuff. Thank you again

Dale Larkin

Do NOT get your phone repaired at this store. My family is 0/3. Something always goes wrong within a couple of months. Always. Take your phone anywhere else.

Daniel H Olvera

Good service and employees know what they are selling

Gineesh Pillai

It’s a pretty good apple store, my visit was pretty fast and we were set up with a representative within 5 mins of reaching the store, he explained all the new features that were introduced to the new phone compared to the old one I had. The only thing that took a while was setting up the phone and moving the apps and data I had in my previous phone onto the new one, but I can’t really blame them for that. Overall I had a pretty good experience here.

Andrés Dorado

I may not like their hardware, but Apple knows how to make a good shopping experience.

George Hartung

Wonderful Service! Laurie Anne, Phil and Kayla were terrific and made me feel very comfortable and I'm not the most technical savvy person with my iPhone. I would recommend this store and their team to anyone !

L.J Tan

Awful service. Long waits to get an under - warranty Mac looked at. Not repaired, just looked at. The day before, an associate told me to come in before lunch for walk in and it would be a short wait. Drove 30 minutes to do that and the wait was 5 hours!

Jake Filer

Super helpful. I walked into the store, got helped right away, and told them I needed an emergency cable for plugging my laptop into a projector, they knew exactly what I needed. One of the best Apple stores I have been to.

Yazmin Zenteno

The other week I broke my phone. I went first to T-mobile I have phone service with, and they tried to get me to pay for a new phone and a phone line (which I didn’t need). Thank God I decided to go to the Apple store in Oak Brook next. I was having an extremely rough day already having 2 phones that didn’t work. The specialist were exceptionally helpful and I left the store with a better deal and no money to owe or having an extra phone line? T-mobile has to work better with their co-workers. I lost my sim card (on the same day with a new phone) and the co-worker in the store said “Theirs something wrong with your new Iphone 6 because the phone can’t read your new sim card.” He sent me back to the apple store again, thankfully the specialist in the apple store figured out the problem. The sim card wasn’t the problem, the worker at T-mobile didn’t activate my sim card... Thank you Apple store for helping me out and letting me know to go to Apple store first from now on. I wish Apple had their own phone service. God bless you all.

John Horn

So disappointed in their “batterygate” replacement program. I went online and scheduled my appointment. I mentioned several times during the online scheduling that the battery needed to be replaced. I came in before my scheduled time and they informed me that they had no batteries in stock and that they had to order one. A week later I receive a call that the battery is in. I was told I did not need an appointment and to just come in. I asked the apple employee what time they opened on Sunday morning and was told 9am. Guess what? I arrive at 9am to find out they opened at 8am and now there was a 2 hour wait. I have my 5 year old twins with me and the apple employee just says, “well the mall is open”. I skipped going to church this morning so I could get this done. The only positive thing I can say is that apple is the nicest company that just doesn’t care about their customers. The store had 2 tables with iPads that looked like they were setup for kids and games. However neither table of iPads were charged. 8 iPads in total not charged up.

Roy G

Great customer service.I appreciate the Apple store in Oak Brook.

Michael Myers

I went to get my iPhone 6 battery replaced for $29 before that deal is up. They ran diagnostic test and basically told me that I really didn't need a battery...it could be a software issue that causes you to have to charge your battery so often, blah, blah, blah...but if you insist on a new battery...no problem, we can do that for you...but I do want you to be aware that we use a suction cup for the repair and in the current condition of your phone we could ruin your display and you would need to replace your display for $129 extra bucks. I said, "currently...there is no crack, scratch, or break on my screen (see my picture)...so why would I have to pay for what you possibly break???" He corrected me and said, "what we MIGHT accidentally further compromise...we will try not to!" He said, "if your phone didn't have normal wear and tear...we wouldn't be having this conversation, we'd be replacing your battery for $29 bucks and get you out the door." I said, "If your CEO didn't mess with our iPhones causing the battery to get ruined, we wouldn't be having this conversation...I came hear to pay $29...not $158 for a three year old phone." I said, how do I know if I sign the agreement about the risk...that your technicians won't just take a jack hammer to my screen and make me pay for it?" He said, "I wish you would trust my 10 years of expertise here at the store and be assured that we do not operate that way at Apple." I said, "I would love to trust that...but after what your CEO did...I can't...and so...I walked out! This experience has really made me really regret buying an iPhone 6...I never had these issues when I had my Samsung Galaxy!!! I will not be back to this Apple Oakbrook store...I can guarantee that!!!

Mark Harty

This location should be embarrassed by their customer service representative. After my iPhone 7 completely stopped working I called my cell phone carrier, and found out that the model I have is defective. I was advised to go to the nearest apple store for further evaluation. I was able to get over to the closest store (still open), arriving at 8:40pm today Friday 7/27/18. Aware they close at 9pm I was still hoping that someone could give me information of what I can do, or possibly a "loaner" phone. As a business owner I need my phone 12-16 hours a day. I hate being "that guy," but this was my only opportunity for the next three days. When I arrived the Apple employee greeted me, but her tone immediately changed when she realized I did not need to purchase something. She encouraged me to schedule something for Tuesday (4 days away). She kept interrupting me and blowing me off when ever I would explain my situation, and didn't feel like she knew how critical it was for me not to have a phone as a business owner. Let me remind you that the reason I was there, was because Apple gave me a defective product, this was not something I did to the phone. I also have 8 other apple products between my wife and I. I will not going back to this location.

Stark Nation

I Love apple's products.I Bought a IPhone 6s 2 years ago,today i went to get a battery replacement but they couldn't they said it was a 3rd party manufacture! I'm the owner of my phone i never opened the phone the iPhone has never been opened before to get it fix this was its first time and i talked to the manager and gave me no help at all to double check.DO NOT GO TO THIS APPLE STORE AT ALL! WORST SERVICE OF ALL TIME.THEY DONT CARE ABOUT THE CUSTOMERS AT ALL THEY BELIVE EVERYTHING IS RIGHT! DO NOT GO HERE AT ALL THIS IS MY FINAL TIME COMING TO THIS PLACE.I WOULD NOT RECOMMEND THIS PLACE AT ALL!!!!!

Amit Mukherjee

Excellent and very lively store... Great footfall

Aleksandar Veljkovik

Recently I lost my iPhone, I reported the phone lost and made a claim with Assurant. Filled out the online form and claim was pending. Next day when I checked my email the claim was denied with a reason of " Find My iPhone must be switched on prior to the device being lost or stolen. ". Since the find my Iphone was turned on I called their claim department. I was told that the reason why the claim was denied is know to them and that I will have to contact the corporate office in WRITING. So Apple does did not disclose to me that their Apple care is actually thru a 3rd party provider and I have to contact corporate office thru WRITING. This is apple dropping the boll and this is corporate greed.

Ivo Garkov

Nice people. Staff is friendly and they wont waste your time. Fast service.

deeptej martheneni

This is one of the worst Retail stores I have ever visited in my life. The Customer service was at it's worst and the staff were not at all friendly. The person who assisted me offended me by his statements. I would recommend to order products online rather than having a bad experience at the store because you hardly get any help at this store.

Jonathan Lott

First time there ,great experience, quick, good atmosphere courteous very helpful.

Cindi P

Came in at my scheduled time to pick up an iPhone I ordered and paid for on line, it was sim-free. Thought I’d be in and out- left almost an hour later. You are checked in and sent to another line along the wall where you wait until an “expert” can help you. I had to ask three times to be waited on-the first two no one ever showed up. The third time because the female “expert” went to wait on the four young men behind me in line, they had to activate and she gave them phones. I nearly lost it. No one seemed to be in charge at all. The people are nice but there is zero organization.

Jackie Gonzalez

It was nice :)

klaudia .

They took me in right away, chill people and took my phone to repair compared to Naperville location which accused me of my phone being my own damage when It wasn’t. 10/10 will comeback with any concerns or purchases

Olivier Auberger

Hard to be disappointed by Apple. They have a lot of staff to help you. I have seen a genius debug a phone in less than a minute. The store has a lot of references and the employees will help you make the right choice.

kermit .

I went there and it was fine but while I was walking around to get helped I overheard so VERY rude employees talking t customers. Also once before I was about to get a new phone but instead of going right to me the worker talked to his coworker for 5 mins and then he came over.

RAED NASER

Very busy long waits. But service is amazing

Anjelica Willett

APPLE...need I say more!! I went in there with a phone not working and they helped me right away and I got a relacement in the mail a few weeks later!!

Jo Maietta

I love this store it has great service and everything you could ask for.

Kool aid

They attended me very quickly, in about 5 minutes. Employees were overall friendly and understanding. I bought an iPhone but wasn’t given a bag which I thought was odd.

Nade Tambik

Great service, great experience, great products availability, love this store

John Williams

Great customer service! In and out in less than 20 minutes.

Mike B

Expensive.. Get a Samsung

Jt Porte

It would have been helpful to receive a text at a designated number when my phone was ready. Our one hour repair turned into two and we had to keep asking if it was ready. Would have been much easier to get a text on my phone when my daughter's phone was ready

shyam gajjar

Better than Schaumburg location. At least good tech support who doesn’t lie and fool consumers like me

tom snyder

Nice people; business model really bad. Why make an appointment if you have to wait more than an hour for simple things like battery replacement. If you need a new battery you will save time by just buying a new phone and Apple shareholders will love you for it.

It's Brian Not YoungK

Very big. Employees were nice & welcoming . Answered my questions & showed me where I could find more information if i didnt get something

Wasem Razek

One of my favorite malls to go to in the summer time and during the holidays

Jason Bier

One word: Chaos. Return recalled, broken iPhone. 2 weeks to fix.

Naresh

Staff is very helpful and courteous. But it is so crowded in evening that you have to wait a lot for your turn. Even when you have an appointment you have to go through same check in process as the walk ins. So what's the point of talking to customer care and getting an appointment before coming? This is not a problem at this store only but all the stores!!

Donna Wilken

Worked with Paul Myzia at the Oakbrook Mall location and he was outstanding and so professional! 10 stars for Paul!!!

Dovilė Kirdeikytė

It is a very bad staff working here. I had an issue with my phone and nobody could even help with to me. I was sent back and forth. I could not take any longer so decided to leave the shop. No support, wasting of time. There suppose to be hired more professional people.

sucharitha boorgula

The assistant were attentive all time

Jerome Phillips

Awesomely wonderful experience.

Tammy Lawson

Always great! All associates are so helpful when learning something new.

c belmo

Very friendly quick service

Haider Istanbouli

Worked with Nikki. Awesome service. Very patient. I had my 15 month old daughter and she was going nuts and Nikki had the patience to wait to answer questions on what to do with my Apple stuff. Thank you again

Daniel H Olvera

Good service and employees know what they are selling

Gineesh Pillai

It’s a pretty good apple store, my visit was pretty fast and we were set up with a representative within 5 mins of reaching the store, he explained all the new features that were introduced to the new phone compared to the old one I had. The only thing that took a while was setting up the phone and moving the apps and data I had in my previous phone onto the new one, but I can’t really blame them for that. Overall I had a pretty good experience here.

Andrés Dorado

I may not like their hardware, but Apple knows how to make a good shopping experience.

L.J Tan

Awful service. Long waits to get an under - warranty Mac looked at. Not repaired, just looked at. The day before, an associate told me to come in before lunch for walk in and it would be a short wait. Drove 30 minutes to do that and the wait was 5 hours!

Jake Filer

Super helpful. I walked into the store, got helped right away, and told them I needed an emergency cable for plugging my laptop into a projector, they knew exactly what I needed. One of the best Apple stores I have been to.

Yazmin Zenteno

The other week I broke my phone. I went first to T-mobile I have phone service with, and they tried to get me to pay for a new phone and a phone line (which I didn’t need). Thank God I decided to go to the Apple store in Oak Brook next. I was having an extremely rough day already having 2 phones that didn’t work. The specialist were exceptionally helpful and I left the store with a better deal and no money to owe or having an extra phone line? T-mobile has to work better with their co-workers. I lost my sim card (on the same day with a new phone) and the co-worker in the store said “Theirs something wrong with your new Iphone 6 because the phone can’t read your new sim card.” He sent me back to the apple store again, thankfully the specialist in the apple store figured out the problem. The sim card wasn’t the problem, the worker at T-mobile didn’t activate my sim card... Thank you Apple store for helping me out and letting me know to go to Apple store first from now on. I wish Apple had their own phone service. God bless you all.

John Horn

So disappointed in their “batterygate” replacement program. I went online and scheduled my appointment. I mentioned several times during the online scheduling that the battery needed to be replaced. I came in before my scheduled time and they informed me that they had no batteries in stock and that they had to order one. A week later I receive a call that the battery is in. I was told I did not need an appointment and to just come in. I asked the apple employee what time they opened on Sunday morning and was told 9am. Guess what? I arrive at 9am to find out they opened at 8am and now there was a 2 hour wait. I have my 5 year old twins with me and the apple employee just says, “well the mall is open”. I skipped going to church this morning so I could get this done. The only positive thing I can say is that apple is the nicest company that just doesn’t care about their customers. The store had 2 tables with iPads that looked like they were setup for kids and games. However neither table of iPads were charged. 8 iPads in total not charged up.

Roy G

Great customer service.I appreciate the Apple store in Oak Brook.

Michael Myers

I went to get my iPhone 6 battery replaced for $29 before that deal is up. They ran diagnostic test and basically told me that I really didn't need a battery...it could be a software issue that causes you to have to charge your battery so often, blah, blah, blah...but if you insist on a new battery...no problem, we can do that for you...but I do want you to be aware that we use a suction cup for the repair and in the current condition of your phone we could ruin your display and you would need to replace your display for $129 extra bucks. I said, "currently...there is no crack, scratch, or break on my screen (see my picture)...so why would I have to pay for what you possibly break???" He corrected me and said, "what we MIGHT accidentally further compromise...we will try not to!" He said, "if your phone didn't have normal wear and tear...we wouldn't be having this conversation, we'd be replacing your battery for $29 bucks and get you out the door." I said, "If your CEO didn't mess with our iPhones causing the battery to get ruined, we wouldn't be having this conversation...I came hear to pay $29...not $158 for a three year old phone." I said, how do I know if I sign the agreement about the risk...that your technicians won't just take a jack hammer to my screen and make me pay for it?" He said, "I wish you would trust my 10 years of expertise here at the store and be assured that we do not operate that way at Apple." I said, "I would love to trust that...but after what your CEO did...I can't...and so...I walked out! This experience has really made me really regret buying an iPhone 6...I never had these issues when I had my Samsung Galaxy!!! I will not be back to this Apple Oakbrook store...I can guarantee that!!!

Mark Harty

This location should be embarrassed by their customer service representative. After my iPhone 7 completely stopped working I called my cell phone carrier, and found out that the model I have is defective. I was advised to go to the nearest apple store for further evaluation. I was able to get over to the closest store (still open), arriving at 8:40pm today Friday 7/27/18. Aware they close at 9pm I was still hoping that someone could give me information of what I can do, or possibly a "loaner" phone. As a business owner I need my phone 12-16 hours a day. I hate being "that guy," but this was my only opportunity for the next three days. When I arrived the Apple employee greeted me, but her tone immediately changed when she realized I did not need to purchase something. She encouraged me to schedule something for Tuesday (4 days away). She kept interrupting me and blowing me off when ever I would explain my situation, and didn't feel like she knew how critical it was for me not to have a phone as a business owner. Let me remind you that the reason I was there, was because Apple gave me a defective product, this was not something I did to the phone. I also have 8 other apple products between my wife and I. I will not going back to this location.

Stark Nation

I Love apple's products.I Bought a IPhone 6s 2 years ago,today i went to get a battery replacement but they couldn't they said it was a 3rd party manufacture! I'm the owner of my phone i never opened the phone the iPhone has never been opened before to get it fix this was its first time and i talked to the manager and gave me no help at all to double check.DO NOT GO TO THIS APPLE STORE AT ALL! WORST SERVICE OF ALL TIME.THEY DONT CARE ABOUT THE CUSTOMERS AT ALL THEY BELIVE EVERYTHING IS RIGHT! DO NOT GO HERE AT ALL THIS IS MY FINAL TIME COMING TO THIS PLACE.I WOULD NOT RECOMMEND THIS PLACE AT ALL!!!!!

Aleksandar Veljkovik

Recently I lost my iPhone, I reported the phone lost and made a claim with Assurant. Filled out the online form and claim was pending. Next day when I checked my email the claim was denied with a reason of " Find My iPhone must be switched on prior to the device being lost or stolen. ". Since the find my Iphone was turned on I called their claim department. I was told that the reason why the claim was denied is know to them and that I will have to contact the corporate office in WRITING. So Apple does did not disclose to me that their Apple care is actually thru a 3rd party provider and I have to contact corporate office thru WRITING. This is apple dropping the boll and this is corporate greed.

Ivo Garkov

Nice people. Staff is friendly and they wont waste your time. Fast service.

deeptej martheneni

This is one of the worst Retail stores I have ever visited in my life. The Customer service was at it's worst and the staff were not at all friendly. The person who assisted me offended me by his statements. I would recommend to order products online rather than having a bad experience at the store because you hardly get any help at this store.

Jonathan Lott

First time there ,great experience, quick, good atmosphere courteous very helpful.

Cindi P

Came in at my scheduled time to pick up an iPhone I ordered and paid for on line, it was sim-free. Thought I’d be in and out- left almost an hour later. You are checked in and sent to another line along the wall where you wait until an “expert” can help you. I had to ask three times to be waited on-the first two no one ever showed up. The third time because the female “expert” went to wait on the four young men behind me in line, they had to activate and she gave them phones. I nearly lost it. No one seemed to be in charge at all. The people are nice but there is zero organization.

Vasif Baig

You get all the Apple phone and accessories..

Jackie Gonzalez

It was nice :)

klaudia

They took me in right away, chill people and took my phone to repair compared to Naperville location which accused me of my phone being my own damage when It wasn’t. 10/10 will comeback with any concerns or purchases

Olivier Auberger

Hard to be disappointed by Apple. They have a lot of staff to help you. I have seen a genius debug a phone in less than a minute. The store has a lot of references and the employees will help you make the right choice.

kermit

I went there and it was fine but while I was walking around to get helped I overheard so VERY rude employees talking t customers. Also once before I was about to get a new phone but instead of going right to me the worker talked to his coworker for 5 mins and then he came over.

RAED NASER

Very busy long waits. But service is amazing

Anjelica Willett

APPLE...need I say more!! I went in there with a phone not working and they helped me right away and I got a relacement in the mail a few weeks later!!

Jo Maietta

I love this store it has great service and everything you could ask for.

Kool aid

They attended me very quickly, in about 5 minutes. Employees were overall friendly and understanding. I bought an iPhone but wasn’t given a bag which I thought was odd.

Nade Tambik

Great service, great experience, great products availability, love this store

John Williams

Great customer service! In and out in less than 20 minutes.

Mike B

Expensive.. Get a Samsung

Jt Porte

It would have been helpful to receive a text at a designated number when my phone was ready. Our one hour repair turned into two and we had to keep asking if it was ready. Would have been much easier to get a text on my phone when my daughter's phone was ready

rebecca ludwick

Always helpful and friendly I appreciate the Apple store in Oakbrook

Julieta Campos

Fantastic service

Jorge Sandoval

Great place... Super people... Big discount

Surender Dhiman

A busy but comfortable and speedy place to visit

Don Espinoza

In and out so fast with a phone and trade in credit processed with in 20 minutes

Angela Kotowicz

People are nice enough but they are understaffed and undermanaged. Went in to buy a gift, knew exactly what I wanted, and waited over 10 minutes behind people who did not know what they wanted. It looked like I would wait at least another 10, so I left. Going in a different direction. Have had a lot of frustration with Apple in the last 12-18 months.

Mark Tellez

Friendly staff . Nice store and location

Pat Basu

Horrible service - waited 45 minutes to be told 3 different things from 3 different reps. You would expect better service, care and knowledge from any basic company let alone one where the products cost $1000 and intentionally stop working after a year

Petar Vrcal

OMG, the worst apple store i have been to! I came in to buy a phone, no particular help needed , no activation no setup nothing! They didnt sign me in since i have already decided what im getting! I was sent to the “ express” counter!!! Here for 45 minutes already, 5 people asked if i need help and then go away! Other customers jumping the line!!! Very unorganized... annoying AF!

Faith S

Apple has great customer service. My sister went in because her phone would not charge and they replaced her phone for free! Make sure to back your phone up before you visit to ensure that you don’t lost any data. Going to the Apple Store inherently doesn’t make you lose your data, but if they need to “operate” on it, it’s a good idea to save your phone data. They’re really good at explaining things to more elderly clients and are always nice. Only downside is that when they call your name, they don’t know what you look like and you don’t vice versa so it’s stressful to find whoever called you when you come for an appointment sometimes.

Drew Dude

I scheduled a Genius Bar appointment at 7:30. I got there and told me to wait in the back and someone would replace the battery in my phone in a few. At 8:30, a man came out and told me that the Genius Bar was closed.

James Kaine

It took four appointments but I finally got my phone fixed with apple care.

Brendan O'Carroll

As a long time Apple customer and the recent buyer of a new iPhone XR i had a couple technical questions I wanted to ask one of the Apple employees. Initial greeter was great and when he consulted his counterpart it was then that the employee made me feel as if I was bothering him and I felt very slighted. Note to Apple....don’t put employees that have zero people skills and are rude in front of your main entry, not the best look.

leopoldo castrillo

I liked Beats Powerbeats3 Bluetooth headphones I bought 5 one broke and told me the store staff to put electrical tape on it, if Steve saw them

Philip Mesina

I bought a new Macbook Pro. Great service from Jahlil. Thanks!

Art S

Outstanding quality in service from its genius team

Bernie Waibel

Very professional and spoke to me so that I could understand what they were saying

Jeremy C.

So much waiting whenever I am here.. It’s just ridiculous. Also, I want to share what I observed tonight, and just say to two folks there working. Whether you are tired of working a long shift or not, you may want to keep good attitude until the end. Bad attitude can affect other staffs as well as customers.

Amruta Kudale

This place is always full of people, but if you have placed an order online then picking it up from here is just so easy. Also if you need to talk to someone before you finalize on the purchase then this is the store you want to go to, the staff is really friendly and help you with all your questions.

Cesar Gutierrez

The store is always full of customers. But the service is fast.

Gilleece Thorson

They told me they’d be able to transfer the data from my old hard drive when they installed the new one and did not inform me that they weren’t able to when I went to pick up my laptop. Had to go through a lengthy process to find this out after I left. I understood that it was possible the data wouldn’t transfer, but am not sure why I wasn’t told this in store. Disappointed in the lack of basic customer service.

Emily Tsui

Horrible service, I was told today by an Apple staff - Phil, if you don't want to wait, just don't buy apple product, go home! Wow.....lousy attitude!

Ahmed Benitez Al-Umawi Andalus

Great customer service, i want to give a shout out to Tyler for helping me with my macbook.

Joanne Deangelo

Staff was nice and very helpful with our issue. My sons front face camera stopped working so we set up an appointment. They tracked down the issue to be a hardware problem so they swapped out the phone and I didn’t have to pay any fee or turn it into my phone companies insurance. Definitely recommend-always have an appointment and stay on top of your warranty for your Apple warranty.

Zahra Lahouaoui Humecki

This is very disturbing. I brought to them a working phone in a good condition to change the battery as there is a known issue with the battery. When it was pickup the screen is all cracked and no visibilty to see your scrreen, the manager at the store is telling me to pay $130 to fix my screen which they broke. I am beside myself and outrage. NOT HAPPY

Rob P

The Apple Store is like the new DMV. You go in there and you wait in line to just to be told to go wait in another line. This is even if you have an appointment. I guess it was stupid of me to think that an appointment meant something and that I would get service. Bring headphones and a movie if you need to be here.

Philip Gokmen

Awesome Customer-Service! Everybody is real nice!

Larry Martin

Walked in and the place was packed! Was helped right away by Adam? Very nice man. Bought a charging cord, paid him and did. Ot have to wait in another line.

Pranav Karra

Amazing service, modern looking store and free events

sasanka chintapalli

Different agents says different things here... One agent told me that repair would be done.. After walking back all the way other agent told me that it won't be done. This is rediculous...

andrea ogden

Great customer service on I-Pod

darcel jackson

They were helpful with some updates on a phone that was needed.

anthony kempf

Always happy to help. Best thing to do if you want to purchase something is to preorder on the web then pick it up at the store.

David Diaz

Best service, super fast, knowledgeable. Problem solved. Thanks

Chris Walsh

Too busy as usual

alyssa raysby

Honestly the nicest people who helped me. Can’t remember their names, but were so helpful and I had no issues at all.

Judie Caribeaux

No-hassle phone repair. Had my battery replaced today on an iPhone 6s. Not ready to give it up just yet. Anthony and Al we super helpful with options. Able to drop it off early in the morning and an hour later it was done. Very friendly customer service. Restored my faith in Apple.

Miranda Lopez

So many stores!!! Including Vans, Hollister, Forever 21, Macy's and more!! It has a parking lot. Really organized place and beautiful water fountains

Veronica

Had terrific service here the other day!

James Flattery

Great place for a Quick class and a diagnostic on your laptop or phone or tablet

Martha Silva

We were there for more than an hour for 2 upgrades of iPhones for me and my husband when finally someone ask us if we need help, the lady told me that I wasn’t in the system, if you look Hispanic please don’t go there.

rebecca ludwick

Always helpful and friendly I appreciate the Apple store in Oakbrook

Julieta Campos

Fantastic service

Jorge Sandoval

Great place... Super people... Big discount

Surender Dhiman

A busy but comfortable and speedy place to visit

Don Espinoza

In and out so fast with a phone and trade in credit processed with in 20 minutes

Mark Tellez

Friendly staff . Nice store and location

Pat Basu

Horrible service - waited 45 minutes to be told 3 different things from 3 different reps. You would expect better service, care and knowledge from any basic company let alone one where the products cost $1000 and intentionally stop working after a year

Petar Vrcal

OMG, the worst apple store i have been to! I came in to buy a phone, no particular help needed , no activation no setup nothing! They didnt sign me in since i have already decided what im getting! I was sent to the “ express” counter!!! Here for 45 minutes already, 5 people asked if i need help and then go away! Other customers jumping the line!!! Very unorganized... annoying AF!

Faith S

Apple has great customer service. My sister went in because her phone would not charge and they replaced her phone for free! Make sure to back your phone up before you visit to ensure that you don’t lost any data. Going to the Apple Store inherently doesn’t make you lose your data, but if they need to “operate” on it, it’s a good idea to save your phone data. They’re really good at explaining things to more elderly clients and are always nice. Only downside is that when they call your name, they don’t know what you look like and you don’t vice versa so it’s stressful to find whoever called you when you come for an appointment sometimes.

Drew Dude

I scheduled a Genius Bar appointment at 7:30. I got there and told me to wait in the back and someone would replace the battery in my phone in a few. At 8:30, a man came out and told me that the Genius Bar was closed.

James Kaine

It took four appointments but I finally got my phone fixed with apple care.

leopoldo castrillo

I liked Beats Powerbeats3 Bluetooth headphones I bought 5 one broke and told me the store staff to put electrical tape on it, if Steve saw them

Philip Mesina

I bought a new Macbook Pro. Great service from Jahlil. Thanks!

Art S

Outstanding quality in service from its genius team

Bernie Waibel

Very professional and spoke to me so that I could understand what they were saying

Jeremy C.

So much waiting whenever I am here.. It’s just ridiculous. Also, I want to share what I observed tonight, and just say to two folks there working. Whether you are tired of working a long shift or not, you may want to keep good attitude until the end. Bad attitude can affect other staffs as well as customers.

Amruta Kudale

This place is always full of people, but if you have placed an order online then picking it up from here is just so easy. Also if you need to talk to someone before you finalize on the purchase then this is the store you want to go to, the staff is really friendly and help you with all your questions.

federico torres

This place is always busy

Cesar Gutierrez

The store is always full of customers. But the service is fast.

Gilleece Thorson

They told me they’d be able to transfer the data from my old hard drive when they installed the new one and did not inform me that they weren’t able to when I went to pick up my laptop. Had to go through a lengthy process to find this out after I left. I understood that it was possible the data wouldn’t transfer, but am not sure why I wasn’t told this in store. Disappointed in the lack of basic customer service.

Emily Tsui

Horrible service, I was told today by an Apple staff - Phil, if you don't want to wait, just don't buy apple product, go home! Wow.....lousy attitude!

Ahmed Benitez Al-Umawi Andalus

Great customer service, i want to give a shout out to Tyler for helping me with my macbook.

Zahra Lahouaoui Humecki

This is very disturbing. I brought to them a working phone in a good condition to change the battery as there is a known issue with the battery. When it was pickup the screen is all cracked and no visibilty to see your scrreen, the manager at the store is telling me to pay $130 to fix my screen which they broke. I am beside myself and outrage. NOT HAPPY

Rob P

The Apple Store is like the new DMV. You go in there and you wait in line to just to be told to go wait in another line. This is even if you have an appointment. I guess it was stupid of me to think that an appointment meant something and that I would get service. Bring headphones and a movie if you need to be here.

Philip Gokmen

Awesome Customer-Service! Everybody is real nice!

Larry Martin

Walked in and the place was packed! Was helped right away by Adam? Very nice man. Bought a charging cord, paid him and did. Ot have to wait in another line.

Pranav Karra

Amazing service, modern looking store and free events

andrea ogden

Great customer service on I-Pod

darcel jackson

They were helpful with some updates on a phone that was needed.

anthony kempf

Always happy to help. Best thing to do if you want to purchase something is to preorder on the web then pick it up at the store.

David Diaz

Best service, super fast, knowledgeable. Problem solved. Thanks

alyssa raysby

Honestly the nicest people who helped me. Can’t remember their names, but were so helpful and I had no issues at all.

Judie Caribeaux

No-hassle phone repair. Had my battery replaced today on an iPhone 6s. Not ready to give it up just yet. Anthony and Al we super helpful with options. Able to drop it off early in the morning and an hour later it was done. Very friendly customer service. Restored my faith in Apple.

Veronica

Had terrific service here the other day!

James Flattery

Great place for a Quick class and a diagnostic on your laptop or phone or tablet

Martha Silva

We were there for more than an hour for 2 upgrades of iPhones for me and my husband when finally someone ask us if we need help, the lady told me that I wasn’t in the system, if you look Hispanic please don’t go there.

Toni Cuffan

Excellent customer service!!!!!