Reviews of Apple Michigan Avenue (Computer Repair)

Shiv Soni

It's a normal apple store with a few extra floors and glass walls.

Anna Bazilevsky

Fancy Apple store of glass in the very center of Chicago. Service was fast, precise and courteous. Got the laptop model I needed much cheaper than back in my country, so it's all positive experience.

Jerry Portillo

Very busy Apple store. Had to wait almost two hours for help solving my daughter's issue with her laptop. They have a text communication system, but it only works one way. It would be great if I could communicate back with the system & see my position in line.

Britanny Montalvo

The best location I have seen . Glass walls everywhere.

Joanie Franken

Beautiful space, helpful employees

Dan Logan

A fun and informative place for us PC people to learn about Macs

Liv Hoffman

Genius Bar is always on point. Jason fixed my computer today and I’m eternally grateful

Violet man

Nice building, I don't like apple tho

Desislava Boeva

Very bright place. We waited for 30 mins for the brand new watch. Easy payment.

Jola Chacinska

People are very friendly and helpful

Kemi Onas

First timer. Very impressed.

Petar Puača

Excellent store, excellent design!

Petar Puača

Excellent store, excellent design!

corey nunley

Why are Apple Stores so weird just I get it but I also don't get it it's like pretentious but yet beautiful and I guess you could call it our but it's also overpriced white people s***

Ankush Puri

One of the best apple stores right by the Chicago River!

Ashok Kumar G

Best place in Chicago to shop for Apple products. View is awesome

Daniel

A magnificent, beautiful location, with expensive phones and plenty of accessories for them. Certainly, you'll find room to charge your phone or rest up on a journey of walking, but don't expect pleasantries or a reprieve from a $279 repair if you happen to scratch your phone out-of-warranty. Wait times are to be expected for this location. Most staff are nice.

Colbe

I walked in on a Tuesday at 3:20 after being sat I ended up waiting 40 minutes for no one to help me. It wasn’t “packed” as it was raining..8-10 people went through the table I was at before I just got up. I went in for a diagnostic on my phone which isn’t like some big crazy task that needs some specialty person to do.

Dyfed Richards

Still a place for people to just hang out and buy nothing trying to look cool. Seemed like there were more Apple staff than real customers. But I got what I wanted, great advice and set up and got out.

Imran Ali

Nice and busy store. Had very good experience here. Very courteous staff ensuring support at all stages.

Cynthia Andrews

This is my favorite Apple store. You would think the waiting time would be longer, but it's not. They make it easy for you while waiting. The techs are so knowledgeable and friendly.

eufemio pulido

I don't understand, how a big business like apple don't have a nice service desk, to help the costumers only tables with kids

eufemio pulido

I don't understand, how a big business like apple don't have a nice service desk, to help the costumers only tables with kids

Ronald Buscemi

Good evening, our sales associate Arthur was better than awesome, friendly, smile on his face, soo knowledgeable, well read on his product, answered all of our questions. Arthur is the epitome of what a sales associate should bee. Keep up the better than amazing work sir. U Arthur exceeded our expectations!! GREAT job, ur personality plus was phenomenal. U will succeed in what ever u do in life, Thanx again sir!! Buscemi

Machou T.

Service was good. Very busy location and come prepare to wait. The seating area is well designed and furnished.

Machou T.

Service was good. Very busy location and come prepare to wait. The seating area is well designed and furnished.

William Arndt

Busy but fast and friendly.

Viraj Sule

Truly Iconic Apple showroom..It's like an addition to a tourist spot at Chicago Downtown.

Ricardo Nagy

Right next to the Michigan River, the architecture is awesome. It is like the Apple from the Fifth Avenue in New York on the outside, but it looks much more amazing due to its glass walls facing the river, and a giant screen that advertises Apple products. Jaw dropping view! Near the huge Trump Tower, you may see the boats going through the river. Courteous salesperson will guide your experience through the store. This is certainly the best Apple store I have ever been to and I strongly most certainly recommend it! Enjoy!

Summer Marie

I got every phone I had from here very good place

Summer Marie

I got every phone I had from here very good place

Ankit Saini

Omg... what a store it is. Very big and beautiful and I loved the view of the lake from the store. There were so many equipment’s Available for Apple devices and the staff was very helpful.

Sherkhan Tagirov

The worst customer service you will find. Michigan Avenue store, at this particular location i had the worst experience, not once but twice. If you are not buying something and simply came for repair they don’t even pay attention to you or care about your needs.

Sherkhan Tagirov

The worst customer service you will find. Michigan Avenue store, at this particular location i had the worst experience, not once but twice. If you are not buying something and simply came for repair they don’t even pay attention to you or care about your needs.

Ken Levinson

Our law firm runs on Macs and was at this newer Apple store recently. I was very impressed with the service and how easily the checkout process was. Also enjoyed the view of the Chicago River from the store.

Raymond King

Buy Android... Less foreign workers jumping to their death to make phones, in my opinion... Prime location..

Paul

Great location better than the previous one. the employees could be more welcoming. Each time I been in this building it felt like the A/C was off very humid

Paul

Great location better than the previous one. the employees could be more welcoming. Each time I been in this building it felt like the A/C was off very humid

Natalia Dias

Apple Stores are always an amazing experience - even if they push you to buy something Apple. This store in particular has glass walls which provides you great views to Chicago River.

Natalia Dias

Apple Stores are always an amazing experience - even if they push you to buy something Apple. This store in particular has glass walls which provides you great views to Chicago River.

Audriannah Hart

Great customer service

Summer Fair

After only a few short months of owning my MacBook Air, the display is starting to give out. There are several red lights flickering randomly on my screen, so my husband made an appointment for us visit the Genius Bar to get help. Despite making this reservation ahead of time and arriving early, I did not get to work with an employee until ~40 minutes after my appointment time was supposed to start. I get it - this store is in downtown Chicago - I expected it to be busy, but no one even stopped by to assure us that someone else would be around. When an employee finally came by, she offered an explantion for what was going on and said they'd need to ship it off for repair. She noted that there were several scratches/bumps on corners of the computer (the recycled aluminum is beat up from being inside of a bag I bring with me on my commute everyday), and essentially said that I would need to pay $500 to have my computer fixed. I thought this was absolutely absurd given that I had spent so much on AppleCare+. She replied, "oh, you have AppleCare+?" She hadn't even looked into my coverage before making stating such an objective quote. She dismissed any of my explanations about the corners of the computer and was ready to move onto the next customer. I'm thoroughly disappointed with the service at this store and will not be returning again. Management should get a better grip on how their customers are being treated if they want to continue to represent such a high caliber company.

tishan pubudu kanishka dahanayakage

One of the best views as far as apple stores go

Oliver Chava

Awesome....must visit for Apple fans

Oliver Chava

Awesome....must visit for Apple fans

Matthew Mosher

Needed a charge cable and they were less expensive than the closest 7-11 convenience store.

Gabriel HH

It was not busy. Walk in time available: 1 hour and a half wait time. You can buy anything instantly but the “geniuses” require advance notice. Come on Apple I have only one life don’t make me wait when I’m willing to give you money. I can’t wait that long. At least the view is beautiful

Maja Cvetojevic

The most beautiful shop in the world!

Paul Devine

Just needed a battery changed and they did that. Then the phone would not work properly. Now I need to either return or go to another apple store. "We'll pay for the repair." Wendy tells me. But I live 2 hours from the closest store. No other options...like they are doing me a favor. Apple broke it! What other cell phone manufacturers would you recommend?

tishan pubudu kanishka dahanayakage

One of the best views as far as apple stores go

Ioana Coman

Great customer service from Apple! With the service comes the great view of Chicago river and the skylines! Very accessible location field locals and travelers located in the heart of downtown!

Shakura Orchids

The place is nice. My problem is about the particular customer service I don’t like...two customer service representatives actually. I wanted to ask more questions about a certain product I would like to buy, but the two men walked away. I was going to buy the product. It seems like they consider me as a person who has a little or no money at all, an African American, and a woman.

Michael Wooff

Beautiful location, with a well thought out interior design, and customer experience.

Sathish Krishnan P S

I was here to pick up a phone for my friend. It was a smooth experience. No complaints. The store itself is one of the classy apple stores I have ever seen. River front with a big glass with an amphitheater-like construction makes it an awesome experience. You can even simply go for a visit here considering the style of the building itself.

corey nunley

Why are Apple Stores so weird just I get it but I also don't get it it's like pretentious but yet beautiful and I guess you could call it our but it's also overpriced white people s***

Ruy Filho

That store has a lot of amenites, like, you can watch a videos about products, ask questions and the customer service It's the best.

Sarah Fatima Adams

I had fun learning how to edit videos. It was a nice session. That’s my favorite apple store

Lawrence Hu

Incredible not only as a store but as a tourist attraction. Came here for great architecture and awesome views of the city. Lots of glass and seating. Come here to cool down and for some eye candy.

James Hall

The glass panels and design of this store are really cool.

Clay K.

Building is gorgeous, great location on the river. This store gets a lot of tourists and window shoppers. As a result, it’s a little difficult to find a free employee to help you out when you actually want to buy something. The staff are nice enough. I was trying to buy a new apple watch band and they were able to find the one i wanted in the back when i noticed it wasn’t out on display. They also let me try the band on before i bought it, which I appreciated.

Brenda Alexander

Good store. I'm so happy we have a Apple store n Chicago Illinois. The staff r so DARN friendly n nice. I wish we had 1 on stony Island. So I doesn't have 2 go downtown. They fix my phone just like they told me they would do. Thanks Apple on Michigan Ave downtown Chicago.

Nisha Chawla

If I were able to give 0 stars I would. Terrible service. Store manager Jason was rude and unprofessional. Huge waste of time. I've been here twice for over 2 hours each time and not gotten the issue resolve. Do not waste your time at this location. Very disappointed.

Ron Byrne

Just an amazing store! The products are great too.

Foodie Guy

Worth visiting. Right in the heart of downtown, the visual appeal is great, and it is an Apple store! But are they really geniuses at the genius bar? Some of them seem to have lower than average IQs...or maybe it is a lack of EQ. I wasn't impressed with the technical help...but maybe what was lacking in social skills was made up in technical wizardry?

Madiha Naqsh Siddiqui

Love the staff here! We met with Jay and she is the sweetest ever. Plus this branch of the apple store is gorgeous and the vibe is amazing. Loved it!

Chris Bruckner

Too many birds pooping on roof that looks like a macbook. 3 stars, would recommend.

Han San Lim

Apple Store is an Apple Store. Was there on the day the new iPhone XS and Apple Watch we’re out, of course none were available for the walk-ins. Staffs were friendly but the store gets the 5 star rating for its location and the Sir Norman Foster design. At night, it looks like a shining piece of jewel by the Chicago River. Stunning.

Jill O'Sullivan

I had to bring in my grandmother's phone because she somehow managed to lock herself out of it to the point I couldn't do anything with it anymore. Patrick assisted me right away, cleaned my phone and checked out a small issue I was having with my own phone while I was waiting for hers to do whatever it needed to. I was in and out pretty quickly, and had nothing bad to say.

Summer Fair

After only a few short months of owning my MacBook Air, the display is starting to give out. There are several red lights flickering randomly on my screen, so my husband made an appointment for us visit the Genius Bar to get help. Despite making this reservation ahead of time and arriving early, I did not get to work with an employee until ~40 minutes after my appointment time was supposed to start. I get it - this store is in downtown Chicago - I expected it to be busy, but no one even stopped by to assure us that someone else would be around. When an employee finally came by, she offered an explantion for what was going on and said they'd need to ship it off for repair. She noted that there were several scratches/bumps on corners of the computer (the recycled aluminum is beat up from being inside of a bag I bring with me on my commute everyday), and essentially said that I would need to pay $500 to have my computer fixed. I thought this was absolutely absurd given that I had spent so much on AppleCare+. She replied, "oh, you have AppleCare+?" She hadn't even looked into my coverage before making stating such an objective quote. She dismissed any of my explanations about the corners of the computer and was ready to move onto the next customer. I'm thoroughly disappointed with the service at this store and will not be returning again. Management should get a better grip on how their customers are being treated if they want to continue to represent such a high caliber company.

Laísa de Assis Cabral

even thought the employees are really nice, the store is crowded to be well assisted when it comes to small purchases. However the mesmerizing view makes the store a must visit point

Audriannah Hart

Great customer service

SAM THOURMAN

good customer service , they replaced my phone , after i toke it to cell phone shop , they cell phone shop advised me to take it there , thank you Air Tec

Evan Barnes

Super cool store. A great place to hang out. That have a large lounge area and classes to help you with you Apple products.

William Arndt

Busy but fast and friendly.

Urban Traveler

Long lines to get the firsts iphone11

Mr. Brown

Beautiful store right off the Chicago River surrounded by beautiful architecture and sites to see. Get out and check em out and stop by the apple store while your at it.

Kevin Donovan

A beautiful retail building sited well. We went to a really fun event to introduce kids to programming. Everyone was very nice and staff were helpful.

Erdenebileg Bat-Erdene

Nice place to visit. It doesn’t feel like a store. The architecture is amazing and edgy and has a nice view of the river with downtown Chicago. There were many gadgets you can tryout and the staff was super friendly and informative. Overall it’s good place to visit but not so good for purchasing ykwim

Dani

I’ve never been to an apple store until recently. I walked in lost as to where the actual store was. Maybe there should be signs or something lol. But overall it was an amazing experience. The workers were helpful and nice. It only took 3 days to fix my phone.

Ankit Saini

Omg... what a store it is. Very big and beautiful and I loved the view of the lake from the store. There were so many equipment’s Available for Apple devices and the staff was very helpful.

Ryan Mellon

Always such a fun place to visit!! Friendly staff and awesome tech!

Katherine Magnuson

I love coming to this store. Sometimes I just come in here to browse around and see what's new! When you first walk in, you don't even feel like you're in a store. The huge glass windows allow you to see right out to the river and Michigan Avenue- it's quite a unique experience. Once you get downstairs, the Geniuses are there to greet you. They'll ask about the reason for your visit and put you in the queue for Genius help. The geniuses are all very capable and pleasant to work with- I've never walked away feeling unsatisfied. Keep up the good work Michigan Ave Apple!

Steve Crowe

This was a cool deal. It has to be one of the most aesthetically pleasing apple stores I’ve ever seen. The way it fits right into the steps is awesome. There’s plenty of sales floor and when we were there it didn’t seem as if anyone had any kind of wait time at all.

Mathew Stockstad

Such a cool store.

Erim B.

modern, fancy Apple Store... really good view of the river and Chicago's Skyline

Raymond King

Buy Android... Less foreign workers jumping to their death to make phones, in my opinion... Prime location..

Sei Unno

It was hard to navigate to the store because it wasn't immediately obvious which building was the Apple store. The view is amazing.

Aditya Prajapati

The place is fancy. They usually have some artsy event or the other going on almost all the time. It's an Apple store alright but it also has a bunch of non-apple stuff (like drones) too. Again, the place is fancy so I felt super out of place when I just walked in straight from school.

Anna Bazilevsky

Fancy Apple store of glass in the very center of Chicago. Service was fast, precise and courteous. Got the laptop model I needed much cheaper than back in my country, so it's all positive experience.

Iwona Adamczyk

What a beautiful location for the Apple store. You just want to sit there and enjoy the river view!

Balaiita Andrei

Great staff working there! Love it!

Kari Maddin

I’m traveling, and in Chicago for a few days. I stopped by the Apple store because my son has shattered the back glass on his phone. I schedule repairs. I let the “genius” know we were taking a boat tour of the city, and let him know what time. He schedules an appointment and tells me there’s a one hour grace period trip the time they text us, to get there and check in. I get the text at 7:36 saying the Genius Bar is ready for us. We are still on the boat, but turning to come back and dock. I get a text at 7:41 saying my appointment is cancelled. I can not reschedule, as there are no appointments left, when I TRIED to schedule our appointment when I knew we would be back from the tour. So basically, we were lied to, and because of that- cannot get the repairs made.

Alice Labarge

Went to Apple store with my friend after disappointing at Lincoln Park store(You can read my review). Thanks to D’Angelo. I hope I got his name right. He was very helpful during the visit and he was explaining functions of Apple Watch very easily, so even my friend bought an Apple Watch!

Heather Payne

I expected to be here all day for a broken phone that I purchased second hand and an apple watch that no longer turned on. This all seems complicated and open to lots of opportunity for confusion. I went on a Sunday, anticipating smaller crowds downtown because it was a Sunday. I got that wrong. It was jam packed, but I was able to be seen by someone almost immediately. They did pass me around to several representatives, but each one had a specific task and it all moved quickly like a well oiled machine. Everyone was very friendly and helpful. All of it was resolved without any headache and in less than an hour. I would call the whole thing a success.

Matt KK

By far the slowest apple store I have been to. Not really sure how you can be so inefficient. Where are all your six sigma black belts?

Jessica Ramirez

What a waste of time! Waited over an hour something that could have been helped if people did theyre jobs. Super not enclusive as a disabled person ether

Viraj Sule

Truly Iconic Apple showroom..It's like an addition to a tourist spot at Chicago Downtown.

Dyfed Richards

Still a place for people to just hang out and buy nothing trying to look cool. Seemed like there were more Apple staff than real customers. But I got what I wanted, great advice and set up and got out.

Darshan Patel

Pretty good spot to take pictures!

Ashok Shah

Cool place, they have made it really pretty. I love the view of river and the city lights in evening.

Britanny Montalvo

The best location I have seen . Glass walls everywhere.

Musab Aljuwaiber

They told me the witting time is 30 m I was waiting one hour and no apology for my time No more apple

OnePicksPlays

It's cool

Dan Logan

A fun and informative place for us PC people to learn about Macs

Ken Levinson

Our law firm runs on Macs and was at this newer Apple store recently. I was very impressed with the service and how easily the checkout process was. Also enjoyed the view of the Chicago River from the store.

Vlad Yushvah

Store is an architectural marvel. Not an Apple fan though. But glass overly that was built in the public space is not easily to be ignored, if you appreciate architecture. As for store experience. Very good and quick service. My wife was quickly served with a phone replacement and data storage transfer.

Nile

One of the best apple stores I have ever been to! In an amazing location with a great view of the river. I bought some AirPods today and I’m pretty satisfied with them!

Jola Chacinska

People are very friendly and helpful

SOMNATH BHAUMICK

ohhh, happy to see all apple's products and so nicely displayed, ongoing videos

Chris Ellis

Great staff...walked in at 7:40 with an iPhone X that had a phantom screen problem. Left at 9:05 with a new screen and all problems solved. A number of very nice and professional young techno folks helped me along the way and to a one they were great. Well done!

daniel gally

Cool building but typically douchey Apple establishment

Alex Major

i always wanted to go to an US Apple store and buy me a new phone and i managed to do that in Chicago. vey nice design, loved it the minute i entered. There were hundred of people inside, i thought it will take me hours before i will get served, but to my surprise, the purchase process was done all in aprox 10-15 minutes. Some sales representative brought my new phone, helped me to transfer my data from the old one and i was ready with everything! cool experience! #applerulz

Matthew Wallace

Manager had me sit and wait 2 hours, despite making an appointment, to tell me something they could have told me immediately; Buy another Apple TV for full price because the one we sold you is garbage and it’s a few days past the manufacturer’s warranty. APPLE SUCKS!

Colbe

I walked in on a Tuesday at 3:20 after being sat I ended up waiting 40 minutes for no one to help me. It wasn’t “packed” as it was raining..8-10 people went through the table I was at before I just got up. I went in for a diagnostic on my phone which isn’t like some big crazy task that needs some specialty person to do.

Dong Dong

The buildings architecture is gorgeous. With glass overlooking the chicago river, this is certainly on of the worse apple stores you will ever visit. I bent my iphone 8 on the back, not sure how i did it, but it didnt look hard to fix. They didnt fix it though but my local distributer of heavenly goods did. Congratulations Osama Svensson. You did it! You cant beatbox here!

Kermit The Frog

I was wacked upside the head with one of the new Apple stands. It broke and I had to pay for it. Luckily, I was getting ready to buy 400 copies of Shrek, so I had $999 ready in my pocket. Thank goodness.

Farrukh Shakil

Awesome place by the river, helpful staff

billy beranek

such nice staff!! everyone is so welcoming and inviting. always there to help!! very little wait time and the staff will assist with anything you need!

Ash GR

I love this store, great view, I also had the chance to attend a workshop for free!

Armen Alvarez

Very rude employees! Don’t visit this place

Victor Manuel

I love the customer service that Apple provides. Very professional and a little pricey but I love the products from there!

Ronald Buscemi

Good evening, our sales associate Arthur was better than awesome, friendly, smile on his face, soo knowledgeable, well read on his product, answered all of our questions. Arthur is the epitome of what a sales associate should bee. Keep up the better than amazing work sir. U Arthur exceeded our expectations!! GREAT job, ur personality plus was phenomenal. U will succeed in what ever u do in life, Thanx again sir!! Buscemi

Satish T

This apple store does not have a public restroom and there are no restrooms available near by. You may have to walk a mile to get to chipotle or any other restaurant near by and buy a meal to get the passcode from them to use the restroom. However due to the long wait in the apple store without a restroom will make you restless. The Genius Bar employees can take you pass the exist and to the restroom door, but you can not go pass the exits door at the end of the showroom. There are couple of Genius Bar security standing there always to stop someone from using the restroom as a public restroom. I personally feel they must verify the Genius Bar Authorization document and the date on it to allow people to use the restroom. The Genius Bar experts are always busy and can not guide you to the restroom.

Lexi

The building's architecture is gorgeous. But, I didn't have the best experience with their "genius bar" staff. I bent my iPhone 8 plus on the back, not sure how I did it but it didn't look hard to fix. I originally thought the phone would need to be unscrewed and bent back to place. Being a computer science major I knew this wasn't a hard problem. After going into Apple and talking with one of their "genius bar" staff members he didn't even really analyze my phone before stating it was "catastrophic damage." I told the member that my problem wasn't rocket science and that I could fix it if I had the right tools. He replied, "well I don't want to fix it because the phone can shatter and glass will get in my fingers, the only fix for this is to get a new phone which would cost 399$ plus tax." I laugh because what the hell is a "genius bar" if the members aren't even knowledgeable about the hardware itself. Perhaps Apple should give better training or hire knowledgeable people in this filed. I ended up taking my phone to a pop stand place called iPlace and the man fixed it in under 15 minutes and told me I didn't even need to pay since all he ended up doing was taking the phone apart and bent it back. Mind blowing how much Apple will try to rip you off. Very disappointed.

Lane Lareau

The Apple Store located on Michigan Avenue has relocated! It now overlooks the Chicago River through an all-glass exterior and features two stories of indoor step seating and trees. Great space for Christmas shopping.

Kari Lipscomb SHE SNAPPED

I enjoyed my visit to this Apple store. I was shopping for an iPad Mini.

EekA Mouse

The 2 techies helping with the jump shot class were really professional and great with my kids.

Hex Hernandez

They helped me immediately and were very kind.

Raghunath Giliyaru

The BEST showroom of any brand/product I have ever been too! It's just amazing. It's like a theater with steps that are also sitting area. With beautiful surrounding one just spend time too.

Rob ITpro

Good service but it's overpriced, over-hyped Apple and if I didn't need an iPhone for work I wouldn't have been there.

Violet man

Nice building, I don't like apple tho

Hunny Bun

Better off going to one of the best but apple locations

Rohan Patel

They don’t know how to take care customers , They can’t fix my issue i have issue of face id still they can’t solve and also just tell me you have to replace device with cost of $549 , no repairs, manager also can’t solve that was hilarious experience if you wanna buy apple products you have to buy Apple care compulsory because they can’t solve without Apple care .....!! I don’t like how they treated and behaved ...!!

Levi Hargrove

Difficult to just stop in and pick something up. Need to make an appointment to talk to staff, and even then though don't know the answers to my questions. Better off to just buy online.

Phil Hoover

Always fun. Marketing Genius

Ricardo Nagy

Right next to the Michigan River, the architecture is awesome. It is like the Apple from the Fifth Avenue in New York on the outside, but it looks much more amazing due to its glass walls facing the river, and a giant screen that advertises Apple products. Jaw dropping view! Near the huge Trump Tower, you may see the boats going through the river. Courteous salesperson will guide your experience through the store. This is certainly the best Apple store I have ever been to and I strongly most certainly recommend it! Enjoy!

Giridhar JG

Very nice place with a water front. The purchase process was smooth, but pretty busy and so cannot buy leisurely..

Jerry Portillo

Very busy Apple store. Had to wait almost two hours for help solving my daughter's issue with her laptop. They have a text communication system, but it only works one way. It would be great if I could communicate back with the system & see my position in line.

Marcelo F de Abreu

“Are they throwing a party?” This is my private joke whenever I see Apple stores crowded with people browsing, buying or just craving, and inquiring, or demanding service. No, there are no free drinks offered. This beautiful store being slamming packed on a Friday night I regretted leaving the shopping for my last night in Chicago. But the usual Apple-nian magical transaction happened next — I actually was helped within five minutes after leaving my name on the waiting list, and since knowing beforehand what I wanted, it took less than 10 minutes before I left the shop with their pretty white bag of goods, without having faced a long line at any cashier. As usual the attendant was knowledgeable, and in a good mood despite the swarm of costumers. Last but not least, Forster and Partners design and implantation of this gorgeous store is pristine, and the building, like a luminous amphitheater lightly landed at the margins of the Chicago river, deserves a visit on its own.

Imran Ali

Nice and busy store. Had very good experience here. Very courteous staff ensuring support at all stages.

Yingying Lu

Really bad service experience! Looking to buy a phone but no one came to assist us and when we approach a clerk asking for help he ignored us .Around the store you could clearly see many people as confused as us waiting for assistance but no one came.

Liv Hoffman

Genius Bar is always on point. Jason fixed my computer today and I’m eternally grateful

Tohme Tohme

Nice store with amazing views

Emiliano Masi

One of the best Apple store that I have ever seen. The design is in harmony with the view on the river.

Kaleb Nygaard

An absolutely beautiful apple store. I highly recommend checking out their calendar of local events. They do really fun classes about taking photos with your phone.

Harsh Koppula

Fabulous location and architecture on the Chicago river! An iconic Apple store that is both friendly and high tech. If you are an Apple fan, this is the place to hang out in for tech help, learning new techniques or to buy the latest gear.

Jonny Kent

Worth a visit even just for a look. Great location on the river. Innovative building design. Helpful staff who tried but were unable to remove the fluff preventing the lightning plug from fully inserting to charge an iPhone. But that’s ok as it gave me the idea and I was later able to clean out the socket with the aid of adapting a drinking straw onto the end of a vacuum cleaner. Cleaned up nice and works again. Thanks apple, at least for the idea.

Ted Shaowang

Repair of one single sticky key from butterfly keyboard took me 18 DAYS. My Touch ID was broken due to the repair and they replaced my perfect logic board with one with a defective T2 processor. Now after 18 days of waiting I finally get my laptop back, which crashes 7 times in 6 hours due to the new logic board but interestingly passes all their hardware tests. They don't think it's a hardware issue so my expensive AppleCare+ doesn't help at all. Fine. Maybe I'll switch to a PC instead.

Desislava Boeva

Very bright place. We waited for 30 mins for the brand new watch. Easy payment.

Jawad Mahfouz

Great service as always. Spent the day on the field trip and I learned alot...

JB JFX

The windows looked clean. Wish I could afford to do more than window shopping though..

Nathan Diones

First and foremost I'm an Android guy, but I can respect the Apple Store design and layout. Not necessarily the phone or its operating system but this particular store is quite impressive as I've never seen anything like it. From my observation the service was Superior for my friend and was in and out very quickly. On second thought, I don't even think I've ever seen an Android store?

SS Chandu

Apple service is always the best compared to any provider in market... Location and their glass built is spectacular

Z Che

bought an iMac here. The store dude obvious didn't know much about the product. So do googling before you go there, in case you meet a store person like that. Nice view from the store.

Stephen Patterson

Spent 15 minutes here, not a single one of the green shirted techs even said hello. Many of them were engaged with each other, but not with the customers. Not sure what the APPLE store experience is supposed to be like, but it was unimpressive at the Michigan Ave. Location.The picture was taken with an Android phone btw.

Ashish Anshu

Nice store. Very corporative everyone. Loved here

RaJ KaLiD

We went to pick up AirPods which we ordered online, it’s not so busy but the staff just chatting with each other, after some time looking all the staff we approached a girl and she acted like she is doing a favor for us. Are you serious? We just came to pick up my order. Restaurant food pickups are much more welcoming than these guys.

Jason Van Schaik

I'm not an "Apple guy" but own some airpods. They broke on me in less than 2 months. Went into store. Was a great experience. I was handed off to 4 different people and was out the door in 20 minutes with a new set of airpods.

Karen Hilary

A beautiful place filled with friendly people who would love to help you choose the product you need!

Bully Rankz

Love this apple store, with its waterfront look. Follow my Instagram: @bullyrankz to see my videos and skits when i visit these places.

Julio Perez

Service is the worst, customer service is poor, there are many employees talking to eachother instead of helping people.

James Hall

The glass panels and design of this store are really cool.

Lexi

The building's architecture is gorgeous. But, I didn't have the best experience with their "genius bar" staff. I bent my iPhone 8 plus on the back, not sure how I did it but it didn't look hard to fix. I originally thought the phone would need to be unscrewed and bent back to place. Being a computer science major I knew this wasn't a hard problem. After going into Apple and talking with one of their "genius bar" staff members he didn't even really analyze my phone before stating it was "catastrophic damage." I told the member that my problem wasn't rocket science and that I could fix it if I had the right tools. He replied, "well I don't want to fix it because the phone can shatter and glass will get in my fingers, the only fix for this is to get a new phone which would cost 399$ plus tax." I laugh because what the hell is a "genius bar" if the members aren't even knowledgeable about the hardware itself. Perhaps Apple should give better training or hire knowledgeable people in this filed. I ended up taking my phone to a pop stand place called iPlace and the man fixed it in under 15 minutes and told me I didn't even need to pay since all he ended up doing was taking the phone apart and bent it back. Mind blowing how much Apple will try to rip you off. Very disappointed.

Ioana Coman

Great customer service from Apple! With the service comes the great view of Chicago river and the skylines! Very accessible location field locals and travelers located in the heart of downtown!

Luis Bonet

Wonderful experience. Had an issue with a device I bought within the last year, their repair service was outstanding. Living up to the excellent reputation they've worked on for years. Well done Apple, well done.

Luis Bonet

Wonderful experience. Had an issue with a device I bought within the last year, their repair service was outstanding. Living up to the excellent reputation they've worked on for years. Well done Apple, well done.

Armen Alvarez

Very rude employees! Don’t visit this place

Kari Lipscomb SHE SNAPPED

I enjoyed my visit to this Apple store. I was shopping for an iPad Mini.

EekA Mouse

The 2 techies helping with the jump shot class were really professional and great with my kids.

Yulia S

They have to longest wait for Genius Bar! It’s takes 2 hours to see the specialist. I came here and 10 am on Wednesday and I can believe it that I have to wait that long!

Kevin Donovan

A beautiful retail building sited well. We went to a really fun event to introduce kids to programming. Everyone was very nice and staff were helpful.

Ricardo Garrido

i had to return most of my products because the apple in the back started to rot and it was bitten when i bought it!

Aman Bodawala

Great place to be... awesome decor

Aman Bodawala

Great place to be... awesome decor

Top Customer

Super cool and fun store. A great place to hang out. That have a large lounge area and classes to help you with you Apple products. AAA++++

Top Customer

Super cool and fun store. A great place to hang out. That have a large lounge area and classes to help you with you Apple products. AAA++++

Kermit The Frog

I was wacked upside the head with one of the new Apple stands. It broke and I had to pay for it. Luckily, I was getting ready to buy 400 copies of Shrek, so I had $999 ready in my pocket. Thank goodness.

Ash GR

I love this store, great view, I also had the chance to attend a workshop for free!

Misael Martinez

I expect more from a brand new Apple store. Not the best Apple store I have been to. The store was very busy when I went but the staff are very helpful. I think Apple needs more staff at the store to help every customer out.

Andreas Hjorth Simonsen

Was told 20 min ago there was a 5 min wait Staff has no idea about customer service and more occupied being cool than helping.

Mr. Brown

Beautiful store right off the Chicago River surrounded by beautiful architecture and sites to see. Get out and check em out and stop by the apple store while your at it.

Jiii L

I recently had an extremely unhappy experience with both my MacBook Pro 15’s (2016 model) butterfly keyboard and the customer service process in trying to fix the issue through the Apple’s recent Quality Program. The keyboard has been giving me problems for a long time. Keys randomly become sticky and/or repeat. I’ve went in and tried to have individual keys fixed, which only temporarily solves the problem. When the Quality Program came out, I was extremely excited for the opportunity to completely replace the keyboard at $0 cost, which would hopefully fix the issue. Unfortunately, Apple’s return policy is that if they find anything else is wrong with the computer (no matter how minor or irrelevant the issue is), they have to completely fix everything before giving the computer back to you. When they were checking my MBP to fix, they found a small stain on the inner back side of the computer. This stain had no adverse effect on the computer (it was working properly) and was irrelevant to the task of fixing the keyboard (it was in no way attached to the keyboard at all). Unfortunately, because of Apple’s policy, they would need to replace/fix the parts that were stained if they were to replace the keyboard. This came at a far from free cost of around $1500. I could buy a new MBP with this money. There was absolutely no way around this, and no way to reason with the customer service staff or the company. We feel like we are being cheated, especially since the keyboard issue was a design problem. We now face the choice of paying a lot of money to fix the issue or living with a faulty keyboard for a couple of more years.

Jiii L

I recently had an extremely unhappy experience with both my MacBook Pro 15’s (2016 model) butterfly keyboard and the customer service process in trying to fix the issue through the Apple’s recent Quality Program. The keyboard has been giving me problems for a long time. Keys randomly become sticky and/or repeat. I’ve went in and tried to have individual keys fixed, which only temporarily solves the problem. When the Quality Program came out, I was extremely excited for the opportunity to completely replace the keyboard at $0 cost, which would hopefully fix the issue. Unfortunately, Apple’s return policy is that if they find anything else is wrong with the computer (no matter how minor or irrelevant the issue is), they have to completely fix everything before giving the computer back to you. When they were checking my MBP to fix, they found a small stain on the inner back side of the computer. This stain had no adverse effect on the computer (it was working properly) and was irrelevant to the task of fixing the keyboard (it was in no way attached to the keyboard at all). Unfortunately, because of Apple’s policy, they would need to replace/fix the parts that were stained if they were to replace the keyboard. This came at a far from free cost of around $1500. I could buy a new MBP with this money. There was absolutely no way around this, and no way to reason with the customer service staff or the company. We feel like we are being cheated, especially since the keyboard issue was a design problem. We now face the choice of paying a lot of money to fix the issue or living with a faulty keyboard for a couple of more years.

Ron Byrne

Just an amazing store! The products are great too.

Afif Mufarrij

This apple store is very appealing with their expensive decoration and trendy employees and location, yet they don’t have restrooms for custmers. After buying a 440$ watch I was told by the employee to use the neighbouring Walgreens’ toilet « cause they had issues in winter with people overusing their restrooms ». This is beyond poor customer service.

Afif Mufarrij

This apple store is very appealing with their expensive decoration and trendy employees and location, yet they don’t have restrooms for custmers. After buying a 440$ watch I was told by the employee to use the neighbouring Walgreens’ toilet « cause they had issues in winter with people overusing their restrooms ». This is beyond poor customer service.

luis flosi

Very pretty, but the staff wasn’t so useful

Jonny Kent

Worth a visit even just for a look. Great location on the river. Innovative building design. Helpful staff who tried but were unable to remove the fluff preventing the lightning plug from fully inserting to charge an iPhone. But that’s ok as it gave me the idea and I was later able to clean out the socket with the aid of adapting a drinking straw onto the end of a vacuum cleaner. Cleaned up nice and works again. Thanks apple, at least for the idea.

Katherine Magnuson

I love coming to this store. Sometimes I just come in here to browse around and see what's new! When you first walk in, you don't even feel like you're in a store. The huge glass windows allow you to see right out to the river and Michigan Avenue- it's quite a unique experience. Once you get downstairs, the Geniuses are there to greet you. They'll ask about the reason for your visit and put you in the queue for Genius help. The geniuses are all very capable and pleasant to work with- I've never walked away feeling unsatisfied. Keep up the good work Michigan Ave Apple!

Satish T

This apple store does not have a public restroom and there are no restrooms available near by. You may have to walk a mile to get to chipotle or any other restaurant near by and buy a meal to get the passcode from them to use the restroom. However due to the long wait in the apple store without a restroom will make you restless. The Genius Bar employees can take you pass the exist and to the restroom door, but you can not go pass the exits door at the end of the showroom. There are couple of Genius Bar security standing there always to stop someone from using the restroom as a public restroom. I personally feel they must verify the Genius Bar Authorization document and the date on it to allow people to use the restroom. The Genius Bar experts are always busy and can not guide you to the restroom.

Chris Ellis

Great staff...walked in at 7:40 with an iPhone X that had a phantom screen problem. Left at 9:05 with a new screen and all problems solved. A number of very nice and professional young techno folks helped me along the way and to a one they were great. Well done!

Rohan Patel

They don’t know how to take care customers , They can’t fix my issue i have issue of face id still they can’t solve and also just tell me you have to replace device with cost of $549 , no repairs, manager also can’t solve that was hilarious experience if you wanna buy apple products you have to buy Apple care compulsory because they can’t solve without Apple care .....!! I don’t like how they treated and behaved ...!!

Laísa de Assis Cabral

even thought the employees are really nice, the store is crowded to be well assisted when it comes to small purchases. However the mesmerizing view makes the store a must visit point

Clay K.

Building is gorgeous, great location on the river. This store gets a lot of tourists and window shoppers. As a result, it’s a little difficult to find a free employee to help you out when you actually want to buy something. The staff are nice enough. I was trying to buy a new apple watch band and they were able to find the one i wanted in the back when i noticed it wasn’t out on display. They also let me try the band on before i bought it, which I appreciated.

Musab Aljuwaiber

They told me the witting time is 30 m I was waiting one hour and no apology for my time No more apple

Sei Unno

It was hard to navigate to the store because it wasn't immediately obvious which building was the Apple store. The view is amazing.

Wesam Bati

My opinions on Apple aside. This is an amazing store with most things in stock.

Atba -

Bad customer service! Disrespectful and rude!

Atba -

Bad customer service! Disrespectful and rude!

Marcelo F de Abreu

“Are they throwing a party?” This is my private joke whenever I see Apple stores crowded with people browsing, buying or just craving, and inquiring, or demanding service. No, there are no free drinks offered. This beautiful store being slamming packed on a Friday night I regretted leaving the shopping for my last night in Chicago. But the usual Apple-nian magical transaction happened next — I actually was helped within five minutes after leaving my name on the waiting list, and since knowing beforehand what I wanted, it took less than 10 minutes before I left the shop with their pretty white bag of goods, without having faced a long line at any cashier. As usual the attendant was knowledgeable, and in a good mood despite the swarm of costumers. Last but not least, Forster and Partners design and implantation of this gorgeous store is pristine, and the building, like a luminous amphitheater lightly landed at the margins of the Chicago river, deserves a visit on its own.

IRIS MORA

I can say that this is one of the best stores I visited, first is very very pretty, everything is Cristal clear, and the view is amazing, the river, the buildings, the bridge, but also the attention, I enter to buy an item and it wa super fast, it took me 30 mins to enter, find help, discuss everything about it and get the item, super pleased!

IRIS MORA

I can say that this is one of the best stores I visited, first is very very pretty, everything is Cristal clear, and the view is amazing, the river, the buildings, the bridge, but also the attention, I enter to buy an item and it wa super fast, it took me 30 mins to enter, find help, discuss everything about it and get the item, super pleased!

Paul Devine

Just needed a battery changed and they did that. Then the phone would not work properly. Now I need to either return or go to another apple store. "We'll pay for the repair." Wendy tells me. But I live 2 hours from the closest store. No other options...like they are doing me a favor. Apple broke it! What other cell phone manufacturers would you recommend?

D Blok

My first time there and the staff was very very helpful

D Blok

My first time there and the staff was very very helpful

Erim B.

modern, fancy Apple Store... really good view of the river and Chicago's Skyline

nia cruz

Daniela was Phenomenal ! Very knowledgeable and friendly!she made my first time at the apple store a great experience I would highly recommend this location.

nia cruz

Daniela was Phenomenal ! Very knowledgeable and friendly!she made my first time at the apple store a great experience I would highly recommend this location.

Polo Navarro

Great people great service. I bought my mac thru craigslist and had problems about a month after. I didn't know where to turn to fix. I figured it's an apple product let's let them look at it and fix it. I was expecting to pay for the service.since I was not the original owner. The tech looked at my mac brought it back to me good as new. I asked how much and she said not to worry and to have a nice day. I just wish I could remember her name she was very friendly y and professional.

Kathy Lao

So rude and the waiting time is a decade.

Kathy Lao

So rude and the waiting time is a decade.

Levi Hargrove

Difficult to just stop in and pick something up. Need to make an appointment to talk to staff, and even then though don't know the answers to my questions. Better off to just buy online.

Ryan Mellon

Always such a fun place to visit!! Friendly staff and awesome tech!

elvis

This place is really cool!

elvis

This place is really cool!

Sathish Krishnan P S

I was here to pick up a phone for my friend. It was a smooth experience. No complaints. The store itself is one of the classy apple stores I have ever seen. River front with a big glass with an amphitheater-like construction makes it an awesome experience. You can even simply go for a visit here considering the style of the building itself.

Emiliano Gonzalez

I had to return my Mac book and my iPhone 11 because the apple was already bitten

Muhammad Sajjad

One of good apple store . Nice lay out . Lots of staff to explain and answer questions . It’s little strange if u want to buy in busy time . And mostly it’s crowded. Too many stairs which not good for elders . Only one store at magnificent mile , I think need more store in this busy area .

Matt KK

By far the slowest apple store I have been to. Not really sure how you can be so inefficient. Where are all your six sigma black belts?

Hex Hernandez

They helped me immediately and were very kind.

Nile

One of the best apple stores I have ever been to! In an amazing location with a great view of the river. I bought some AirPods today and I’m pretty satisfied with them!

Raghunath Giliyaru

The BEST showroom of any brand/product I have ever been too! It's just amazing. It's like a theater with steps that are also sitting area. With beautiful surrounding one just spend time too.

Christian Melzer

Just as great as all Apple Stores

Karen Hilary

A beautiful place filled with friendly people who would love to help you choose the product you need!

Beatriz Beckford

Good customer service and great classes, sessions and talks.

Balaiita Andrei

Great staff working there! Love it!

Josh Wallace

Hands down the nicest Apple store I have visited! Very nice to have a seating area for which patrons can learn to use their new devices and ask about current and existing devices. Would love to go back!

Josh Wallace

Hands down the nicest Apple store I have visited! Very nice to have a seating area for which patrons can learn to use their new devices and ask about current and existing devices. Would love to go back!

Erdenebileg Bat-Erdene

Nice place to visit. It doesn’t feel like a store. The architecture is amazing and edgy and has a nice view of the river with downtown Chicago. There were many gadgets you can tryout and the staff was super friendly and informative. Overall it’s good place to visit but not so good for purchasing ykwim

Bounlay Bounleuth

I had an appointment and I was 10 minutes early for my appointment and the Apple rep wouldn’t check me in. Instead I was asked to check in right at my appointment time only to wait another 5-10 minutes for someone to see and help me. The tech that helped me was very clear. That my phone would be ready in 1.5 hours. So when I came back to get my phone everything was perfectly repaired. I had a shattered screen covered by my Apple care.

Bounlay Bounleuth

I had an appointment and I was 10 minutes early for my appointment and the Apple rep wouldn’t check me in. Instead I was asked to check in right at my appointment time only to wait another 5-10 minutes for someone to see and help me. The tech that helped me was very clear. That my phone would be ready in 1.5 hours. So when I came back to get my phone everything was perfectly repaired. I had a shattered screen covered by my Apple care.

Emiliano Masi

One of the best Apple store that I have ever seen. The design is in harmony with the view on the river.

Mathew Stockstad

Such a cool store.

JB JFX

The windows looked clean. Wish I could afford to do more than window shopping though..

Matthew Mosher

Needed a charge cable and they were less expensive than the closest 7-11 convenience store.

Judy Murphy

This store is beautiful and the staff wonderful.

A D

I've had more enjoyable and efficient experiences at the DMV. You guys need to figure out a staffing/reservation system that actually works. Knowledge of staff is inconsistent.

A D

I've had more enjoyable and efficient experiences at the DMV. You guys need to figure out a staffing/reservation system that actually works. Knowledge of staff is inconsistent.

Ashish Anshu

Nice store. Very corporative everyone. Loved here

Maja Cvetojevic

The most beautiful shop in the world!

Han San Lim

Apple Store is an Apple Store. Was there on the day the new iPhone XS and Apple Watch we’re out, of course none were available for the walk-ins. Staffs were friendly but the store gets the 5 star rating for its location and the Sir Norman Foster design. At night, it looks like a shining piece of jewel by the Chicago River. Stunning.

Kari Maddin

I’m traveling, and in Chicago for a few days. I stopped by the Apple store because my son has shattered the back glass on his phone. I schedule repairs. I let the “genius” know we were taking a boat tour of the city, and let him know what time. He schedules an appointment and tells me there’s a one hour grace period trip the time they text us, to get there and check in. I get the text at 7:36 saying the Genius Bar is ready for us. We are still on the boat, but turning to come back and dock. I get a text at 7:41 saying my appointment is cancelled. I can not reschedule, as there are no appointments left, when I TRIED to schedule our appointment when I knew we would be back from the tour. So basically, we were lied to, and because of that- cannot get the repairs made.

Sarah Fatima Adams

I had fun learning how to edit videos. It was a nice session. That’s my favorite apple store

Nisha Chawla

If I were able to give 0 stars I would. Terrible service. Store manager Jason was rude and unprofessional. Huge waste of time. I've been here twice for over 2 hours each time and not gotten the issue resolve. Do not waste your time at this location. Very disappointed.

Michael Valeron

Cool new design. People are very helpful.

Bob Riots

This apple store has a great building and is located in a beautiful location along Michigan. It is full of hipsters who are probably there only to let other people know that they shop at Apple. The staff are nice and friendly as well. The store is convenient for streeterville and River North given all of the business and art professionals

Bob Riots

This apple store has a great building and is located in a beautiful location along Michigan. It is full of hipsters who are probably there only to let other people know that they shop at Apple. The staff are nice and friendly as well. The store is convenient for streeterville and River North given all of the business and art professionals

Hunny Bun

Better off going to one of the best but apple locations

SOMNATH BHAUMICK

ohhh, happy to see all apple's products and so nicely displayed, ongoing videos

Lourdes Barquín

Alan and Art were incredibly patient and sweet. Thank you!

Lourdes Barquín

Alan and Art were incredibly patient and sweet. Thank you!

Darshan Patel

Pretty good spot to take pictures!

Victor Manuel

I love the customer service that Apple provides. Very professional and a little pricey but I love the products from there!

Evan Barnes

Super cool store. A great place to hang out. That have a large lounge area and classes to help you with you Apple products.

Jessica Ramirez

What a waste of time! Waited over an hour something that could have been helped if people did theyre jobs. Super not enclusive as a disabled person ether

Rob ITpro

Good service but it's overpriced, over-hyped Apple and if I didn't need an iPhone for work I wouldn't have been there.

Matthew Rosenberg

Not an overly efficient or streamlined process but it's always busy in there and everyone is super nice and helpful.

Matthew Rosenberg

Not an overly efficient or streamlined process but it's always busy in there and everyone is super nice and helpful.

Chris Bruckner

Too many birds pooping on roof that looks like a macbook. 3 stars, would recommend.

Shakura Orchids

The place is nice. My problem is about the particular customer service I don’t like...two customer service representatives actually. I wanted to ask more questions about a certain product I would like to buy, but the two men walked away. I was going to buy the product. It seems like they consider me as a person who has a little or no money at all, an African American, and a woman.

ahmed alawadi

The place is on the river and it has a nice view

ahmed alawadi

The place is on the river and it has a nice view

Markus McGee

Big waste of time. You have to set an appointment to see if you will need a longer appointment.

Karam Aldawahir

”Kenny the manager” was very rude and his attitude was very bad.. I will never ever buy any apple products because of this man!. He doesn’t give the people chance to talk either you buy or get out of the store. Shame on apple that they haired person like this one, who is racist, unprofessional and very very RUDE !

billy beranek

such nice staff!! everyone is so welcoming and inviting. always there to help!! very little wait time and the staff will assist with anything you need!

Michael Wooff

Beautiful location, with a well thought out interior design, and customer experience.

Denise Bates

Not very helpful with my phone because I got the phone from a phone store to get fixed. My phone carrier sent me to them. Bad wrap ☹️

G C

Terrible customer service: so disappointed in Apple. I used to be a loyal Apple customer; now I understand why so many intelligent people have sworn off the brand altogether. They lost my business today: there is no longer a reason to pay a high premium for a brand that has evidently stopped caring about its customers. I am notifying the Better Business Bureau, and if you have had similarly poor experiences, so should you.

RaJ KaLiD

We went to pick up AirPods which we ordered online, it’s not so busy but the staff just chatting with each other, after some time looking all the staff we approached a girl and she acted like she is doing a favor for us. Are you serious? We just came to pick up my order. Restaurant food pickups are much more welcoming than these guys.

Kaleb Nygaard

An absolutely beautiful apple store. I highly recommend checking out their calendar of local events. They do really fun classes about taking photos with your phone.

Yingying Lu

Really bad service experience! Looking to buy a phone but no one came to assist us and when we approach a clerk asking for help he ignored us .Around the store you could clearly see many people as confused as us waiting for assistance but no one came.

Matthew Wallace

Manager had me sit and wait 2 hours, despite making an appointment, to tell me something they could have told me immediately; Buy another Apple TV for full price because the one we sold you is garbage and it’s a few days past the manufacturer’s warranty. APPLE SUCKS!

SS Chandu

Apple service is always the best compared to any provider in market... Location and their glass built is spectacular

Dani

I’ve never been to an apple store until recently. I walked in lost as to where the actual store was. Maybe there should be signs or something lol. But overall it was an amazing experience. The workers were helpful and nice. It only took 3 days to fix my phone.

Phil Hoover

Always fun. Marketing Genius

John Adams

Went here to pick up an online order as scheduled. It was hard to get any customer service to begin with, and finally when I got someone's attention they guided me to some chaotic unorganized table where pickups are handled. Next customer service associate informed me that there is a "pickup review" on my order and that I'd need to contact customer service to fix it... Are the apple employees in store part of customer service??? He advised me to go to "myapple" to have it fixed. I don't know what is myapple... And asking for more help just didn't seem to get me anywhere so I just ended leaving without the order.

Farrukh Shakil

Awesome place by the river, helpful staff

Urban Traveler

Long lines to get the firsts iphone11

Tommy Duque

Don’t know about service but the store in general and it’s aesthetic is awesome!

Tommy Duque

Don’t know about service but the store in general and it’s aesthetic is awesome!

Ruy Filho

Beautiful store, crew very helpful

Dan D

With glass walls overlooking the Chicago River, this is certainly one of the nicer Apple stores you will ever go to. There's a large area for classes/demonstrations as well as generally spacious layout. As one might expect from a popular store, service can be a bit hard to find and you may need to flag down an employee for help.

Dan D

With glass walls overlooking the Chicago River, this is certainly one of the nicer Apple stores you will ever go to. There's a large area for classes/demonstrations as well as generally spacious layout. As one might expect from a popular store, service can be a bit hard to find and you may need to flag down an employee for help.

Clint Rogers

staff is pretty helpful, but it's full of tourist.

Clint Rogers

staff is pretty helpful, but it's full of tourist.

Tohme Tohme

Nice store with amazing views

Laurie Bothé

Needed to switch my device, I dreaded the ideal of dealing with the holiday traffic of eager shoppers. However, my experience at this store I was in and out under 10 minutes. Apple is the BEST!

Richard

Excellent store experience. Beyond exceptional. Always served efficiently and effectively. Geniuses are super knowledgeable. One stop shop for all phone and watch needs. Love going here!

Stephen Patterson

Spent 15 minutes here, not a single one of the green shirted techs even said hello. Many of them were engaged with each other, but not with the customers. Not sure what the APPLE store experience is supposed to be like, but it was unimpressive at the Michigan Ave. Location.The picture was taken with an Android phone btw.

shobha naidu

Beautiful Apple store I have ever visited. Time just flies by and you get your turn. Staff entertains the people waiting for their turn which is Awesome.

shobha naidu

Beautiful Apple store I have ever visited. Time just flies by and you get your turn. Staff entertains the people waiting for their turn which is Awesome.

Alice Labarge

Went to Apple store with my friend after disappointing at Lincoln Park store(You can read my review). Thanks to D’Angelo. I hope I got his name right. He was very helpful during the visit and he was explaining functions of Apple Watch very easily, so even my friend bought an Apple Watch!

Jeanna Cullins

I just bought a new IPhone XS Max. It took much longer than expected. But that is not my complaint. It’s the perfunctory treatment I received from one of the Apple experts— Gustaf! Not only was he indifferent to the problem I was having he was condescending! Luckily, Adrian was diligent and understanding. Although she was not the designated expert, she found a solution to my problem. Gustaf attitude was appalling! Apple should give him training on how to treat a customer, not to mention a customer than had just spent 1400 on a phone. Adrian saved the day. Thank you Adrian. If you go into the Apple store on Michigan avoid Gustaf!

Jeanna Cullins

I just bought a new IPhone XS Max. It took much longer than expected. But that is not my complaint. It’s the perfunctory treatment I received from one of the Apple experts— Gustaf! Not only was he indifferent to the problem I was having he was condescending! Luckily, Adrian was diligent and understanding. Although she was not the designated expert, she found a solution to my problem. Gustaf attitude was appalling! Apple should give him training on how to treat a customer, not to mention a customer than had just spent 1400 on a phone. Adrian saved the day. Thank you Adrian. If you go into the Apple store on Michigan avoid Gustaf!

Shantelle R

Love the atmosphere here! Beautiful store.

Shantelle R

Love the atmosphere here! Beautiful store.

daniel gally

Cool building but typically douchey Apple establishment

Foodie Guy

Worth visiting. Right in the heart of downtown, the visual appeal is great, and it is an Apple store! But are they really geniuses at the genius bar? Some of them seem to have lower than average IQs...or maybe it is a lack of EQ. I wasn't impressed with the technical help...but maybe what was lacking in social skills was made up in technical wizardry?

Dong Dong

The buildings architecture is gorgeous. With glass overlooking the chicago river, this is certainly on of the worse apple stores you will ever visit. I bent my iphone 8 on the back, not sure how i did it, but it didnt look hard to fix. They didnt fix it though but my local distributer of heavenly goods did. Congratulations Osama Svensson. You did it! You cant beatbox here!

Z Che

bought an iMac here. The store dude obvious didn't know much about the product. So do googling before you go there, in case you meet a store person like that. Nice view from the store.

Ezra Golombek

Great Apple store with a nice staff and a beautiful building.

Bully Rankz

Love this apple store, with its waterfront look. Follow my Instagram: @bullyrankz to see my videos and skits when i visit these places.

SAM THOURMAN

good customer service , they replaced my phone , after i toke it to cell phone shop , they cell phone shop advised me to take it there , thank you Air Tec

Pushkar M. Singh, Esq.

Great view and geniuses to help you!

Nubian Divine El

Super Professional Super Helpful Super Fun.

Harsh Koppula

Fabulous location and architecture on the Chicago river! An iconic Apple store that is both friendly and high tech. If you are an Apple fan, this is the place to hang out in for tech help, learning new techniques or to buy the latest gear.

Aldona Krauze

Love the place very modern amazing view on the river

Vlad Yushvah

Store is an architectural marvel. Not an Apple fan though. But glass overly that was built in the public space is not easily to be ignored, if you appreciate architecture. As for store experience. Very good and quick service. My wife was quickly served with a phone replacement and data storage transfer.