Reviews of Apple Main Place (Computer Repair)

Roy Gudin

When I came to the store, I wanted to take a look at the new Series 4 Watch. Once I asked to see it, I waited 35 minutes for someone to come and let me see it, but no one came. I left shortly after. I hope for better customer service in the future.

Vanessa Liveris

Very helpful and kind staff. Regan was very patient with me and all my questions. She also gave me info about classes at the store d how to access it on my device.

Joey Robbins

This place rocks! Make sure you make an appointment, things go quicker.

zachary wiet

Phone was cracked and mic didn’t work. First time dealing with an apple store and Ian was tasked with helping me out. Pretty cool guy and was explaining everything along the way, he shouldn’t just be a tech help or whatever they’re called his mentality needs to be shared across the rest of apple.

Achyuthanand Kandimalla

Apple staff and customer service is top notch and always receive customers with a smile and a willingness to help.

Vanban Wu

Consistent premium Genius Bar service. A piece of mind if you have an old MacBook.

Salameh Barakeh

I just bought my new phone through them they have the best customer service around they know what they’re doing and they’re so nice and I never wrote reviews but this location has the best customer service around this area if you need anything make sure you go to them

Ian Ewing

Store was well organized for a person in a wheelchair. Staff was very nice.

Alfuria Fox

Bit hectic, hard to hear the staff talk.

JF Guider

The employees are knowledgeable and pleasant. However, it is unethical for Apple to expect patrons to wait upward to 2 hours to see a technician. Apple should either improve their expensive devices to mitigate technologial problems, or increase the number stores and employees to accommodate customers in a reasonable time frame.

Bello’s Film

They were able to squeeze me in, with our an appointment and repair my phone. Great service, typical to what you would expect from an apple store.

Edwina Swanson

Fantastic service. Went in without an appointment on a Saturday morning and had less than a half hours wait. The tech was very knowledgeable and within five minutes he had the problem resolved. This is the second time I've been to Apple Store and had great service. Would highly recommend them but do suggest an appointment. Don't call on the phone you'll wait forever other than that super service.

Sabrina Jno.Baptiste

Seems like this store is always super busy. And take walk-ins only on certain days, so no possibility of scheduling an appointment. They provided inaccurate waiting time. When I got there I was told that the waiting time was about 45-55 mins. Ended up waiting for an hour and a half!!

Michael Lawler

It was my first time visiting an Apple store. They were busy, took longer than I expected, but provided prompt and friendly service. All the interactions with I saw were very positive.

Janet Ludwig

While the staff are friendly the service was not so good. Clearly staff just don’t know about simple fix options. The buttons on our iPhone stopped working. The greeter did not have clue about our problem and immediately tried to sell a new phone. We then were passed to the next level of staff. They new nothing about the problem and also was thinking new phone. The staff that probably new how to fix the issue was a 2 hour wait or a one day wait for a scheduled time. We ended up going to the AT&T store in West Chicago on North Ave where we originally purchased the phone and the problem was a simple rest. No new phone needed. Totally disappointed in Apple Store.

Aiden Sallis

Awesome! Have to wait for great service . So wasnt to long.I definitely would go there for all my Apple needs.

Kanvis Design

I came to the Naperville location to switch out my phone. After getting a new phone the camera on it was defective - So I had to come back the second day only to wait beyond the 15-25 promise. While waiting for my defective phone to be fixed, I sat and watched two employees have a 20minute conversation while customers wait.” Simply Bullshit”

Judy Zimmerman

If you need accessories for you phones or computers this is the place to go. Although there are staff that greet you immediately, they expect you to have an appointment. I have a 45 mile drive so I needed a cable for charging now not in 2 hrs or have it shipped in 2 or more days. I do miss being able to walk in and you would be taken care of without an appointment. They expect you to call or use chat. I nor a few other customers there, think that their site with numbers and help is as easy to find as it used to be.I think it is great they have a store where people can get help in person!

Anand Patel

Anyone rating the Apple store 5 star has never had to go to the Genius Bar.

Athletic&girly 3000

Very good service

Ninja Twitch.tv/ninja

Cool place and products

Aqeel Mechman

ten month ago i change the battery for my iphone in this store , in Couple days ago my phone not working any more , i took it back in this store to see whats happenes they told me the brain is broken so we don’t fix it we only change with cost 329 $ , i took it to deferent company to fix it they told me your phone only need new battery.

Allison wright

I’ve literally never been more dissatisfied in my life. I Am not someone who gets mad easily, and I’m fuming about my experience. The back of my iPhone 8 shattered from a 6 inch drop to the counter top, with a case. I’ve never damaged a phone before. This was a horrible design flaw by Apple, another way to overcharge for their products. I have always been a loyal Apple customer, so fine. Hopefully they learn and change it with the next phone. I’ve only had the phone 2 months so I frantically called Apple support to see what my options were. A very friendly woman helped me and said that since I hadn’t had it very long it would be $99 to fix the back and was very excited delivering the news. (Which is still overpriced, but whatever. Better than $400). She proceeds to make my an appointment. Fast forward to my appointment at this embarrassment of a store. I wait 30 minutes after my appointment time to be seen. The young man was extremely rude about the whole situation and half ass suggests I can speak to a leader if I was unhappy that it would be $400. So the leader comes out with the same stink attitude basically acting like I was a liar and wasn’t told it would be $99 because it “wasn’t logged by cherish”. And that pulling the call would be near impossible and I’d be spending all day on the phone and get nowhere. And sent me on my way. Apple used to be such a wonderful and stand up company. They are now money sucking vultures who can’t even teach their team to pretend to give a damn in the process. You pissed off the wrong family.

Seni Membreno

Make you wait hours to talk to a Genius Bar worker when half of them are just messing around and talking among each other. If you ask for a little help they turn you around and tell you to wait in the virtual line for several hours even though they are not busy at all. It shows how lazy the workers in this building are and shows that they only help you when its required, NOT because they want to or want to be nice. Never coming back.

Bahman Saberipour

This is best Apple store

Eric the Nomad

Went here recently on a quiet weekday. I just needed a new MagSafe adapter. That's it. No one would help us. Yes, many employees were helping others, but three stood in the back corner simply chatting away and laughing. Two more were leaning on a table in front where NO CUSTOMERS WERE AROUND, also chatting away, seemingly waiting for customers to come through the door. I stood with my children looking back and forth at both groups. No one greeted us. No one asked if we needed help, even though it was VERY APPARENT we were there to buy a cord. Now, if this is what you believe customer service should be, then visit this badly-managed store. Whomever hires these 20-something slackers may want to be fired along with these goof-offs. My business will be taken to Oakbrook.

Michael Garcia

Very nice experience in and out in 5 minutes with Christmas shoppers awesome

John

Worst service ever. How they call themselves Genius Bar? Took my iPhone for battery replacement. After service screen does not sit flush anymore. The whole right edge is raised. Now I'm afraid to touch the screen in order not to crack it. I showed them but seems like they do not care. They just want your money. I will not go here for service any more period.

Jano Raya

Ok store. I wish Apple could improve their in-store experience for somebody who just want to buy a keyboard.

Cait E

I usually loathe going to any popular overcrowded apple store, but this place is on point. Any issue I’ve had with my apple products gotten in and out quickly -majority of the time without an appointment.

Cms S

This place is way to expensive for I phone accessories, there is no parking close by either. When I visited this store there where so many people in the store that I had to wait over two hours just to have someone wait on me then only to tell me sorry you have to buy a new phone. Also this store was filled with SNOBS but it's in Naperville so what should I've expected.

Kevin D.

Apple continues to dissapppoint! Scheduled appointment for battery replacement for my iPhone 6s. After 45 minutes the technician agreed I needed my battery replaced then proceeded to tell me my phone had a bend. Apple couldn’t repair my battery stating they may break my phone. “Sales technique to get you to purchase a new phone”. Disgusted I decided to take my phone to Route 59 cell phone repair. Technician their had my battery replaced in 20 minutes and proceeded to tell me it’s Apples way to get you to purchase a new phone. I’ll never purchase another Apple product! Thank you Apple for not supporting your product again!

Stephen Knutson

My Apple associate, Joey, could not have been more helpful or patient. He spent a lot of time with me and ultimately replaced my iPhone. Buy the insurance, it pays.

Lindsay Barrons

The employees were very nice and helpful. Just the store atmosphere felt very hectic. But at the same time within all the chaos the staff handled it to the best of their abilities and did a good job considering how the environment was!

Rafael Torres Balabukha

Just went to change a battery and the service was quick and top notch.

Archana Shrivastava

Very poor service. I had to wait 2 hours just to exchange my phone, even after calling and making appointment. Sale person took less then 1 minuet to exchange phone. Very poorly managed and do not care about there costumers. Will not recommend

Michael Gierling

It sucks. The computers are expansive and they don't fix hardware in store.

James Anderson

I’ve came here numerous times for all my apple products. Their staff are very good about managing their appointments, I’m usually seen and out of the store in less than an hour. Their location is great because they have a lot of retail stores right next to them. I recommend not coming here during the lunch hour or after 4pm if you need to repair your device.

Nancy Wirtz

So crowded and loud I could barely hear myself talk. Groups of people in red shirts talking with each other and I had to interrupt their laughing and joking rather than being asked if I needed assistance. The guy never looked at my device it even asked the model just kept telling me it would be several hours before anyone could help me and he would make an appointment. So that is his job? Goof of with other employees and make appointments? What a racket Apple has going. If my daughter didn't want an iPhone so much I wouldn't have anything to do with them.

Emilie Schoenherr

I had to wait over an hour to be seen when I had scheduled an appointment and they were unable to help so I went to a different Apple Store.

Michael Chiodo Jr.

The store is small, parking is scarce, and employees aren’t very tentative. Only reason I came here -they were the only store in the area with the item I wanted for an Xmas gift. Will not return.

Roy Gudin

When I came to the store, I wanted to take a look at the new Series 4 Watch. Once I asked to see it, I waited 35 minutes for someone to come and let me see it, but no one came. I left shortly after. I hope for better customer service in the future.

Vanessa Liveris

Very helpful and kind staff. Regan was very patient with me and all my questions. She also gave me info about classes at the store d how to access it on my device.

Joey Robbins

This place rocks! Make sure you make an appointment, things go quicker.

Achyuthanand Kandimalla

Apple staff and customer service is top notch and always receive customers with a smile and a willingness to help.

Ian Ewing

Store was well organized for a person in a wheelchair. Staff was very nice.

Josh

Bit hectic, hard to hear the staff talk.

Bello’s Film

They were able to squeeze me in, with our an appointment and repair my phone. Great service, typical to what you would expect from an apple store.

Edwina Swanson

Fantastic service. Went in without an appointment on a Saturday morning and had less than a half hours wait. The tech was very knowledgeable and within five minutes he had the problem resolved. This is the second time I've been to Apple Store and had great service. Would highly recommend them but do suggest an appointment. Don't call on the phone you'll wait forever other than that super service.

Jaclyn Z

Very long wait but very helpful

Sabrina Jno.Baptiste

Seems like this store is always super busy. And take walk-ins only on certain days, so no possibility of scheduling an appointment. They provided inaccurate waiting time. When I got there I was told that the waiting time was about 45-55 mins. Ended up waiting for an hour and a half!!

Michael Lawler

It was my first time visiting an Apple store. They were busy, took longer than I expected, but provided prompt and friendly service. All the interactions with I saw were very positive.

Janet Ludwig

While the staff are friendly the service was not so good. Clearly staff just don’t know about simple fix options. The buttons on our iPhone stopped working. The greeter did not have clue about our problem and immediately tried to sell a new phone. We then were passed to the next level of staff. They new nothing about the problem and also was thinking new phone. The staff that probably new how to fix the issue was a 2 hour wait or a one day wait for a scheduled time. We ended up going to the AT&T store in West Chicago on North Ave where we originally purchased the phone and the problem was a simple rest. No new phone needed. Totally disappointed in Apple Store.

Aiden Sallis

Awesome! Have to wait for great service . So wasnt to long.I definitely would go there for all my Apple needs.

Kanvis Design

I came to the Naperville location to switch out my phone. After getting a new phone the camera on it was defective - So I had to come back the second day only to wait beyond the 15-25 promise. While waiting for my defective phone to be fixed, I sat and watched two employees have a 20minute conversation while customers wait.” Simply Bullshit”

Judy Zimmerman

If you need accessories for you phones or computers this is the place to go. Although there are staff that greet you immediately, they expect you to have an appointment. I have a 45 mile drive so I needed a cable for charging now not in 2 hrs or have it shipped in 2 or more days. I do miss being able to walk in and you would be taken care of without an appointment. They expect you to call or use chat. I nor a few other customers there, think that their site with numbers and help is as easy to find as it used to be.I think it is great they have a store where people can get help in person!

Anand Patel

Anyone rating the Apple store 5 star has never had to go to the Genius Bar.

Athletic&girly 3000

Very good service

Ninja Twitch.tv/ninja

Cool place and products

Aqeel Mechman

ten month ago i change the battery for my iphone in this store , in Couple days ago my phone not working any more , i took it back in this store to see whats happenes they told me the brain is broken so we don’t fix it we only change with cost 329 $ , i took it to deferent company to fix it they told me your phone only need new battery.

Allison wright

I’ve literally never been more dissatisfied in my life. I Am not someone who gets mad easily, and I’m fuming about my experience. The back of my iPhone 8 shattered from a 6 inch drop to the counter top, with a case. I’ve never damaged a phone before. This was a horrible design flaw by Apple, another way to overcharge for their products. I have always been a loyal Apple customer, so fine. Hopefully they learn and change it with the next phone. I’ve only had the phone 2 months so I frantically called Apple support to see what my options were. A very friendly woman helped me and said that since I hadn’t had it very long it would be $99 to fix the back and was very excited delivering the news. (Which is still overpriced, but whatever. Better than $400). She proceeds to make my an appointment. Fast forward to my appointment at this embarrassment of a store. I wait 30 minutes after my appointment time to be seen. The young man was extremely rude about the whole situation and half ass suggests I can speak to a leader if I was unhappy that it would be $400. So the leader comes out with the same stink attitude basically acting like I was a liar and wasn’t told it would be $99 because it “wasn’t logged by cherish”. And that pulling the call would be near impossible and I’d be spending all day on the phone and get nowhere. And sent me on my way. Apple used to be such a wonderful and stand up company. They are now money sucking vultures who can’t even teach their team to pretend to give a damn in the process. You pissed off the wrong family.

Seni Membreno

Make you wait hours to talk to a Genius Bar worker when half of them are just messing around and talking among each other. If you ask for a little help they turn you around and tell you to wait in the virtual line for several hours even though they are not busy at all. It shows how lazy the workers in this building are and shows that they only help you when its required, NOT because they want to or want to be nice. Never coming back.

Bahman Saberipour

This is best Apple store

Eric the Nomad

Went here recently on a quiet weekday. I just needed a new MagSafe adapter. That's it. No one would help us. Yes, many employees were helping others, but three stood in the back corner simply chatting away and laughing. Two more were leaning on a table in front where NO CUSTOMERS WERE AROUND, also chatting away, seemingly waiting for customers to come through the door. I stood with my children looking back and forth at both groups. No one greeted us. No one asked if we needed help, even though it was VERY APPARENT we were there to buy a cord. Now, if this is what you believe customer service should be, then visit this badly-managed store. Whomever hires these 20-something slackers may want to be fired along with these goof-offs. My business will be taken to Oakbrook.

Michael Garcia

Very nice experience in and out in 5 minutes with Christmas shoppers awesome

John

Worst service ever. How they call themselves Genius Bar? Took my iPhone for battery replacement. After service screen does not sit flush anymore. The whole right edge is raised. Now I'm afraid to touch the screen in order not to crack it. I showed them but seems like they do not care. They just want your money. I will not go here for service any more period.

Jano Raya

Ok store. I wish Apple could improve their in-store experience for somebody who just want to buy a keyboard.

Cait E

I usually loathe going to any popular overcrowded apple store, but this place is on point. Any issue I’ve had with my apple products gotten in and out quickly -majority of the time without an appointment.

Cms S

This place is way to expensive for I phone accessories, there is no parking close by either. When I visited this store there where so many people in the store that I had to wait over two hours just to have someone wait on me then only to tell me sorry you have to buy a new phone. Also this store was filled with SNOBS but it's in Naperville so what should I've expected.

Kevin D.

Apple continues to dissapppoint! Scheduled appointment for battery replacement for my iPhone 6s. After 45 minutes the technician agreed I needed my battery replaced then proceeded to tell me my phone had a bend. Apple couldn’t repair my battery stating they may break my phone. “Sales technique to get you to purchase a new phone”. Disgusted I decided to take my phone to Route 59 cell phone repair. Technician their had my battery replaced in 20 minutes and proceeded to tell me it’s Apples way to get you to purchase a new phone. I’ll never purchase another Apple product! Thank you Apple for not supporting your product again!

Stephen Knutson

My Apple associate, Joey, could not have been more helpful or patient. He spent a lot of time with me and ultimately replaced my iPhone. Buy the insurance, it pays.

Lindsay Barrons

The employees were very nice and helpful. Just the store atmosphere felt very hectic. But at the same time within all the chaos the staff handled it to the best of their abilities and did a good job considering how the environment was!

Rafael Torres Balabukha

Just went to change a battery and the service was quick and top notch.

Archana Shrivastava

Very poor service. I had to wait 2 hours just to exchange my phone, even after calling and making appointment. Sale person took less then 1 minuet to exchange phone. Very poorly managed and do not care about there costumers. Will not recommend

Michael Gierling

It sucks. The computers are expansive and they don't fix hardware in store.

James Anderson

I’ve came here numerous times for all my apple products. Their staff are very good about managing their appointments, I’m usually seen and out of the store in less than an hour. Their location is great because they have a lot of retail stores right next to them. I recommend not coming here during the lunch hour or after 4pm if you need to repair your device.

Nancy Wirtz

So crowded and loud I could barely hear myself talk. Groups of people in red shirts talking with each other and I had to interrupt their laughing and joking rather than being asked if I needed assistance. The guy never looked at my device it even asked the model just kept telling me it would be several hours before anyone could help me and he would make an appointment. So that is his job? Goof of with other employees and make appointments? What a racket Apple has going. If my daughter didn't want an iPhone so much I wouldn't have anything to do with them.

Emilie Schoenherr

I had to wait over an hour to be seen when I had scheduled an appointment and they were unable to help so I went to a different Apple Store.

Michael Chiodo Jr.

The store is small, parking is scarce, and employees aren’t very tentative. Only reason I came here -they were the only store in the area with the item I wanted for an Xmas gift. Will not return.

Monica Youssef

After an atrocious wait time of almost 3 hours, I watched countless employees get verbally attacked by impatient customers. When it was my turn I was helped by Nicole who was a the biggest blessing to my day. She went above and beyond to help me and even when I was one of the last customers in the store (well past closing time) her and other employees worked tirelessly to help me resolve my phone issues. This store definitely makes you feel like a valued customer and if you can get past the wait time, they'll be sure to fix any issue.

Isma Guerrero

Great service ,friendly staff

Inez Suen

It’s always hectic in here, but then which Apple store isn’t? I come here often to pick up Apple products that I need to survive in my daily life and business. I usually place orders online and just go into the store to pick it up, so I only talk to minimal people and spend very little time in there. But the fact that I usually can get in and out in under five minutes is actually pretty great. The staff here is generally very knowledgeable and willing to help you.

Erik L.

Was able to get an appointment for the next day. Did not have to wait long for Genius Bar staff member to assist me. Rob answered all my questions regarding settings and storage and was very helpful and was able to repair my computer. I am glad I went here instead of waiting a few days to go to the Oakbrook location.

Saad .

Waiting time is disgusting. Apple support has gone down over the years. They have extra staff which just going around. Hire more TECHS who are actually providing the service/support. Took me 1 Hour 15 mins just to get a simple iphone trouble shooting done with tech.

Jessica

This place is always such avoid, just go the next closest Genius Bar. Anywhere has to be more helpful than the Naperville location. There is a physical defect with my model of MacBook Air, Apple has announced they were doing free replacements for the part. My laptop has been affected by this defect so I took it in for repair, only to be told by this location that my laptop would not qualify for the free replacement due to the store I purchased my laptop from. I was quoted it would be only $300 less than what I paid for this entire laptop for the repairs. This did not seem quite right to me because this was a recall for a defect with my model, I had bought this laptop as new from a local retailer. I was able to get it repaired somewhere else, it was such a time waste waiting around here.

Tiffany Serna

I called and bought my phone over the phone. Over 4 hours still no phone. Still waiting in the store. Nobody I talk to knows why its taking this long. I called apple support and they told me I might(might being the keyword) have it by tonight. The WORST customer service. Never dealing with them again

Dennis Clements

I walked in and was given a wait time of 90 minutes. After waiting 100 minutes in the store I checked in to see what the wait time was and was told it was going to be another 60 minutes. The whole time I was there there were technicians standing around not helping anybody. The staff seemed very inattentive and not once in the 100 minutes sitting in the store did the staff speak to me. So not being able to wait another 60 minutes I left. Parking is terrible at this location and I could only park there for 2 hours. 10 minutes after leaving I got a text that they were ready for me. You Gotta be kidding me. So I did not go back to the store. But I did try to call to file a complaint and then I could not get through the computer on the other line to talk to a real person. For a company that deals with communication they are awful at it

Roxan A

This Apple store was able to take my laptop in under warranty. I had a hairline crack out of nowhere and it ruined my screen. I did not cause the crack and their team was able to prove it and replace it. They also replaced my battery on top of that! I would recommend to take your Apple products to the Apple store before going elsewhere. The price was unbeatable. Don’t know if it was just lucky or if this is how it usually works, but I am highly satisfied

Reynaldo Rosales

Love the store but the wait is a little to long at times!! Good staff!! Make appointment recommended!!

Wheelie Naked

Wanted new phone, but they don’t sell a phone with a headphone jack anymore. I went back a few days later to buy a new case for my 6s, they don’t sell those anymore. The vast majority of cell phone owners have a case on their phone. Imagine if you took your 4 year old car back to the dealership that you bought it from for a maintenance thing. Then they just say nah, we don’t sell stuff for that anymore. Seeya. Well F you too, guess I have to learn how to use a stupid complicated android phone now.

trud chan

Staff utterly attentive. Lots of series for selection. But if you want to ask for technical questions about the current device's problem , they usually asked you to call customer service. I've tried few times.

Aaron Morris

Absolutely terrible service. I was passed around like a football and spoke to everyone but someone who could address my concerns. I had a customized MacBook Pro stolen and I filed a police report taking the initial steps in light of the recent event. I spoke to a senior member of the Apple team via phone who tried to schedule me an appointment to go into a flagship store, however we agreed that I could see someone faster then the available times for the next schedule appointment. I arrive at the Naperville location explaining that I had gotten off the phone with a company rep and the Apple associate tells me to go to the police as if I haven’t done so. I reiterate that I have filed the necessary reports and that I was specifically instructed to visit the nearest Apple store with my case number in my efforts to properly flag the serial number on the device. After seeing the third associate, he tells me that there’s nothing he can do or look into. Not once did anyone attempt to check into the case number. The product is always great until there is an issue. I watch the senior members at the Genius Bar simply stare at me towards the front. They were far quicker to make a sell then resolve an issue.

Paige Fessler

I'm sick of buying these apple products that are constantly having an issue. You spend x amount of money on somethting you expect it to work. All they can do is send the product out and it will geet back to you in about two weeks. That is not right. They have people in the back of the store fixing things and they simply cant fix one key on my key bored?? Terrible protocol!!!

kanna nani

Worst service... they said wait time is one and half hour and I thought I can go home and come.. as soon I stepped in at my home I got a message in less than 20 mins.. and I had to rush back again for the appointment because this place sucks and I will have a wait time again.. and after I rushed they made me sit for another half hour.. the service is slow like hell.. I really won’t suggest this place.. snails are faster than this service..

Tina Pirofalo

The store is nice they have plenty of people to help but the person we got was rude as soon as we said we wanted to ask questions so I could decide if I wanted to switch from Android to apple ... She put her hand up in my boyfriend's face to stop from him talking so she could talk to someone else ... So we left

Shelby Roth

Kevin was very helpful. When he said the wait time to see a service technician was 46 minutes and we said we had limited time to get back home, he took care of our problem within 10 minutes. Very pleased with the service and results.

ART TEMA

Best service!!! Nice and friendly. Resolving any issues quicker than its possible

Debi Fulda

Made appointment days before made it an amazing experience! Had to wait couple hours for repair but the appointment made it the best!! Great employees thanks appleees!

Eric Goff

I was greeted shortly after walking in the door. My goal was to purchase a Magic Keyboard with Num pad, and a Magic Trackpad 2 in grey. An associate pointed me to the products, and I grabbed them off the shelf myself. I returned to the original associate, who pointed me towards a different associate who had the ability to process my payment. Since I was only in to purchase accessories, I did not need an appointment, or require any assistance that required a set amount of time for training or troubleshooting. This was an easy purchase at an easy to find location.

Sadrudeen Abdulla

Apple served me well. Corrected the fon charming problem and updated the iPad software

Disney Fan

Rude staff and not willing to fix a mistake that Apple customer service made. Basically told me that my only option was to pay out of pocket. No one Was willing to help to try and fix apples mistake. Very surprising since Apple stores are usually friendly and helpful. I will not be back.

Sarah zahrani

The supervisor in this location very rude. She is disrespectful and mean. Also I will not go back to this location ever and I will not recommend to other. Save your time and don’t come. I wish I can put -0 Star.

Megan Meyer

I had the most wonderful experience today at the Apple Store. The manager Yancy went above and beyond to help resolve an issue with my brand new apple watch. He was wonderful!

Ashley Pride

I honestly have nothing bad to say about Apple. From their phone chat support to their in store Genius Bar support, they hands down give world class customer service. My Genius Bar Visit at the Naperville location today was no different. You can walk in frustrated about phone issues, but the upbeat friendly atmosphere accompanied with best in class service changes your mood for sure. Being in the telecommunications industry I know how hard it can be to maintain that level of customer service, so kudos to Apple. Great location to visit if you’re in need of sales service or repair. Great area to explore afterwards or while you wait as well. Some great food options, which is always a good thing.

Mark Cramer

GREAT customer service, other big brands could learn from them. I.e. coffee source..

Chris Tanzer

I had tried completing a in store pick-up online and a verification text was sent out. Being I sold my phone the night before, I did not have access to texts. When I went to the store, I was told I needed my SIM card to activate with Verizon. He must have went and talked to two employees. Selling my phone I didn’t think to take the SIM, as I’ve always upgraded with Verizon stores. I met with the buyer and got my SIM card. When I went back to the store, I didn’t even need the old SIM. All they needed was the PIN on my account. Complete waste of time for myself and the buyer of my phone. Two days had gone by and wait time at the store wasted for nothing. What would they have done if the phone was lost or stolen? Asked that I get the SIM back too? More training of detailed situations like this needs to be completed.

Amber Ahmar

Friendly environment, great products. Difficult to find parking.

Theresa Buck

I’ve had a couple bad experiences with this Apple store. I’ve had employees try to up sell me on MacBook Pro models when I came in and knew exactly what I wanted. Last year, I asked for a 38mm iWatch just to drive all the way home (45 Mom drive) to find out an employee actually sold me a 42mm. Well recently in the past week, the home button on my iPhone stopped working. I called Apple, and they said it would take over a week to get an appointment. The problem though, there was absolutely no way to unlock my phone without having a notification because there was no way to trigger the password screen otherwise. A few short days after that, my battery life has significantly decreased. I went to two Apple stores today, this being the first. The employee couldn’t make eye contact with me when he told me they were booked for the evening. Just stared straight out of the window. I’m not exactly sure why it takes these people so long to consult with customers. It’s even more frustrating calling any number to reach Apple because the minimum wait to speak to someone is right around a half hour. My battery life can’t support that and it’s pretty sad, 256g iPhone 7 Plus, less than a year old.

Nick Schultz

Parking is very difficult. The staff is friendly but if you don’t have an appointment don’t bother going. They are so busy! Even if you just want to go in and buy something the wait is long. If it wasn’t for the parking issue I would give it one more star.

Nick Wido

This should be a case study of how NOT to do customer service. I originally wanted to get my battery replaced due a slowdown and decreasing batter life on my iPhone 7. I will be going overseas in a week, and wanted to be sure that my phone could hold a charge for better than a day. Upon getting mine and my girlfriends phone back the employee with a backwards hat, and cheap earrings came out with her phone only, even though we said we would do them together. After waiting a while, he finally brought my phone back, but with some bad news. After making an inappropriate joke about my last name i tried getting my phone to work. Unfortunately, i lost everything and I could not scan my finger to unlock the new phone. He did give me a new phone, however it was completely dead. I tried to charge it, but was quickly reminded that the store closes in 10 mins. This new phone i just got has WORSE battery life than the one I traded in!!!! Jesus i spent $30 to get everything on my phone deleted, deal with a kid with a crooked backwards hat and cheap earrings, not be around to walk a customer through and troubleshoot any issues, and a new phone with a worse battery! It's pretty obvious this was just a recycled phone with a worse battery than my own. .Upon demanding my money back the manager said "We preformed the service, there is nothing we can do." I will not be paying anything and will fight this out with my credit card company. I used to love Apple Products, had a 3, a 5, and a 7, but it is quite obvious Apple does not care about me. I will be buying an Android ASAP. DON'T GO HERE ONE STAR IS TOO MANY.

Timothy Johnson

Let’s talk staff, product knowledge and Ron. STAFF: On this visit, I just needed to spend some time while my pizza was being prepared for takeout. (It’s across the street. It happens.) Enter Ron. (A seasoned Apple Genius with current style.) This guy was cool! We discussed the Apple Watch Series 4. I’m a watch guy and I’ve been on the fence ever since this product launched. PRODUCT KNOWLEDGE: Ron was well versed from FIRST HAND EXPERIENCE. That matters to me. He’s definitely a people person. That matters more. I walked away feeling like the normal research I usually do, in this case, would not be necessary. And, I should probably head to Vegas soon for some boots. (Long story. Ask Ron!) The Verdict? Let’s just say an Apple Watch is definitely in my future, along with a trip to Vegas. Need I say more?

samuel rodrigues

The place itself is nice. But it is always so full. You can wait up to 3 hours to get attended, I mean as soon as you get in someone will come and tell you to wait some hours. The appointment does not work so well, you still gotta wait even with the frickin' appointment.

Mandi Wozniak

Second time in an Apple store and first time purchasing a new phone directly from Apple. Very easy with a 10 minute wait for a sales rep. Very helpful and friendly employees. In-store trade in was simple and easy. Would recommend.

Alex Alevedo

It’s cramped for the amount of foot traffic it gets. Logistics are terrible. Feels out of date for Apple standards. I hope it gets some intervention.

Magdalena Hennig

The staff here is very knowledgeable about their products. It can get VERY busy after 5 o’clock, so if you need labor done it’s always best to sign up for an appointment. They are also very welcoming to people coming in just to view new products (no pressure or questions asked).

Glenn Owens

Great place. Quick, easy and great staff

Lashone Treadwell

It was a terrible experience. I had to wait over 2 1/2 hrs after having surgery on my back 2 weeks ago. I will never go back there again.

Melinda Sutton

The sales team greet u at the door. If you are not buying or of a certain nationality or need other services they are not interested in assisting you. They will tell you to go online for assistance. Disappointing.

Jen Harkins no

They were friendly and helpful, but the product I needed was not available.

Peter W

Total waste of time, employees and manager refused to help me because my daughter locked out 10 year old ipad that was a gift and we dont have the receipt. The only options that I have is try to jailbrake it or throw it to trash. Thanks apple! Not..

Isma Guerrero

Great service ,friendly staff

Inez Suen

It’s always hectic in here, but then which Apple store isn’t? I come here often to pick up Apple products that I need to survive in my daily life and business. I usually place orders online and just go into the store to pick it up, so I only talk to minimal people and spend very little time in there. But the fact that I usually can get in and out in under five minutes is actually pretty great. The staff here is generally very knowledgeable and willing to help you.

Erik L.

Was able to get an appointment for the next day. Did not have to wait long for Genius Bar staff member to assist me. Rob answered all my questions regarding settings and storage and was very helpful and was able to repair my computer. I am glad I went here instead of waiting a few days to go to the Oakbrook location.

Jessica

This place is always such avoid, just go the next closest Genius Bar. Anywhere has to be more helpful than the Naperville location. There is a physical defect with my model of MacBook Air, Apple has announced they were doing free replacements for the part. My laptop has been affected by this defect so I took it in for repair, only to be told by this location that my laptop would not qualify for the free replacement due to the store I purchased my laptop from. I was quoted it would be only $300 less than what I paid for this entire laptop for the repairs. This did not seem quite right to me because this was a recall for a defect with my model, I had bought this laptop as new from a local retailer. I was able to get it repaired somewhere else, it was such a time waste waiting around here.

Roxan A

This Apple store was able to take my laptop in under warranty. I had a hairline crack out of nowhere and it ruined my screen. I did not cause the crack and their team was able to prove it and replace it. They also replaced my battery on top of that! I would recommend to take your Apple products to the Apple store before going elsewhere. The price was unbeatable. Don’t know if it was just lucky or if this is how it usually works, but I am highly satisfied

Reynaldo Rosales

Love the store but the wait is a little to long at times!! Good staff!! Make appointment recommended!!

Wheelie Naked

Wanted new phone, but they don’t sell a phone with a headphone jack anymore. I went back a few days later to buy a new case for my 6s, they don’t sell those anymore. The vast majority of cell phone owners have a case on their phone. Imagine if you took your 4 year old car back to the dealership that you bought it from for a maintenance thing. Then they just say nah, we don’t sell stuff for that anymore. Seeya. Well F you too, guess I have to learn how to use a stupid complicated android phone now.

Brad Carney

Don't use apple anymore thankfully but customer service is outstanding

trud chan

Staff utterly attentive. Lots of series for selection. But if you want to ask for technical questions about the current device's problem , they usually asked you to call customer service. I've tried few times.

Aaron Morris

Absolutely terrible service. I was passed around like a football and spoke to everyone but someone who could address my concerns. I had a customized MacBook Pro stolen and I filed a police report taking the initial steps in light of the recent event. I spoke to a senior member of the Apple team via phone who tried to schedule me an appointment to go into a flagship store, however we agreed that I could see someone faster then the available times for the next schedule appointment. I arrive at the Naperville location explaining that I had gotten off the phone with a company rep and the Apple associate tells me to go to the police as if I haven’t done so. I reiterate that I have filed the necessary reports and that I was specifically instructed to visit the nearest Apple store with my case number in my efforts to properly flag the serial number on the device. After seeing the third associate, he tells me that there’s nothing he can do or look into. Not once did anyone attempt to check into the case number. The product is always great until there is an issue. I watch the senior members at the Genius Bar simply stare at me towards the front. They were far quicker to make a sell then resolve an issue.

Paige Fessler

I'm sick of buying these apple products that are constantly having an issue. You spend x amount of money on somethting you expect it to work. All they can do is send the product out and it will geet back to you in about two weeks. That is not right. They have people in the back of the store fixing things and they simply cant fix one key on my key bored?? Terrible protocol!!!

Tina Pirofalo

The store is nice they have plenty of people to help but the person we got was rude as soon as we said we wanted to ask questions so I could decide if I wanted to switch from Android to apple ... She put her hand up in my boyfriend's face to stop from him talking so she could talk to someone else ... So we left

ART TEMA

Best service!!! Nice and friendly. Resolving any issues quicker than its possible

Debi Fulda

Made appointment days before made it an amazing experience! Had to wait couple hours for repair but the appointment made it the best!! Great employees thanks appleees!

Sadrudeen Abdulla

Apple served me well. Corrected the fon charming problem and updated the iPad software

Disney Fan

Rude staff and not willing to fix a mistake that Apple customer service made. Basically told me that my only option was to pay out of pocket. No one Was willing to help to try and fix apples mistake. Very surprising since Apple stores are usually friendly and helpful. I will not be back.

Sarah zahrani

The supervisor in this location very rude. She is disrespectful and mean. Also I will not go back to this location ever and I will not recommend to other. Save your time and don’t come. I wish I can put -0 Star.

Megan Meyer

I had the most wonderful experience today at the Apple Store. The manager Yancy went above and beyond to help resolve an issue with my brand new apple watch. He was wonderful!

Ashley Pride

I honestly have nothing bad to say about Apple. From their phone chat support to their in store Genius Bar support, they hands down give world class customer service. My Genius Bar Visit at the Naperville location today was no different. You can walk in frustrated about phone issues, but the upbeat friendly atmosphere accompanied with best in class service changes your mood for sure. Being in the telecommunications industry I know how hard it can be to maintain that level of customer service, so kudos to Apple. Great location to visit if you’re in need of sales service or repair. Great area to explore afterwards or while you wait as well. Some great food options, which is always a good thing.

Mark Cramer

GREAT customer service, other big brands could learn from them. I.e. coffee source..

Amber Ahmar

Friendly environment, great products. Difficult to find parking.

Theresa Buck

I’ve had a couple bad experiences with this Apple store. I’ve had employees try to up sell me on MacBook Pro models when I came in and knew exactly what I wanted. Last year, I asked for a 38mm iWatch just to drive all the way home (45 Mom drive) to find out an employee actually sold me a 42mm. Well recently in the past week, the home button on my iPhone stopped working. I called Apple, and they said it would take over a week to get an appointment. The problem though, there was absolutely no way to unlock my phone without having a notification because there was no way to trigger the password screen otherwise. A few short days after that, my battery life has significantly decreased. I went to two Apple stores today, this being the first. The employee couldn’t make eye contact with me when he told me they were booked for the evening. Just stared straight out of the window. I’m not exactly sure why it takes these people so long to consult with customers. It’s even more frustrating calling any number to reach Apple because the minimum wait to speak to someone is right around a half hour. My battery life can’t support that and it’s pretty sad, 256g iPhone 7 Plus, less than a year old.

Nick Schultz

Parking is very difficult. The staff is friendly but if you don’t have an appointment don’t bother going. They are so busy! Even if you just want to go in and buy something the wait is long. If it wasn’t for the parking issue I would give it one more star.

Nick Wido

This should be a case study of how NOT to do customer service. I originally wanted to get my battery replaced due a slowdown and decreasing batter life on my iPhone 7. I will be going overseas in a week, and wanted to be sure that my phone could hold a charge for better than a day. Upon getting mine and my girlfriends phone back the employee with a backwards hat, and cheap earrings came out with her phone only, even though we said we would do them together. After waiting a while, he finally brought my phone back, but with some bad news. After making an inappropriate joke about my last name i tried getting my phone to work. Unfortunately, i lost everything and I could not scan my finger to unlock the new phone. He did give me a new phone, however it was completely dead. I tried to charge it, but was quickly reminded that the store closes in 10 mins. This new phone i just got has WORSE battery life than the one I traded in!!!! Jesus i spent $30 to get everything on my phone deleted, deal with a kid with a crooked backwards hat and cheap earrings, not be around to walk a customer through and troubleshoot any issues, and a new phone with a worse battery! It's pretty obvious this was just a recycled phone with a worse battery than my own. .Upon demanding my money back the manager said "We preformed the service, there is nothing we can do." I will not be paying anything and will fight this out with my credit card company. I used to love Apple Products, had a 3, a 5, and a 7, but it is quite obvious Apple does not care about me. I will be buying an Android ASAP. DON'T GO HERE ONE STAR IS TOO MANY.

Timothy Johnson

Let’s talk staff, product knowledge and Ron. STAFF: On this visit, I just needed to spend some time while my pizza was being prepared for takeout. (It’s across the street. It happens.) Enter Ron. (A seasoned Apple Genius with current style.) This guy was cool! We discussed the Apple Watch Series 4. I’m a watch guy and I’ve been on the fence ever since this product launched. PRODUCT KNOWLEDGE: Ron was well versed from FIRST HAND EXPERIENCE. That matters to me. He’s definitely a people person. That matters more. I walked away feeling like the normal research I usually do, in this case, would not be necessary. And, I should probably head to Vegas soon for some boots. (Long story. Ask Ron!) The Verdict? Let’s just say an Apple Watch is definitely in my future, along with a trip to Vegas. Need I say more?

samuel rodrigues

The place itself is nice. But it is always so full. You can wait up to 3 hours to get attended, I mean as soon as you get in someone will come and tell you to wait some hours. The appointment does not work so well, you still gotta wait even with the frickin' appointment.

Mandi Wozniak

Second time in an Apple store and first time purchasing a new phone directly from Apple. Very easy with a 10 minute wait for a sales rep. Very helpful and friendly employees. In-store trade in was simple and easy. Would recommend.

Alex Alevedo

It’s cramped for the amount of foot traffic it gets. Logistics are terrible. Feels out of date for Apple standards. I hope it gets some intervention.

Magdalena Hennig

The staff here is very knowledgeable about their products. It can get VERY busy after 5 o’clock, so if you need labor done it’s always best to sign up for an appointment. They are also very welcoming to people coming in just to view new products (no pressure or questions asked).

Glenn Owens

Great place. Quick, easy and great staff

Lashone Treadwell

It was a terrible experience. I had to wait over 2 1/2 hrs after having surgery on my back 2 weeks ago. I will never go back there again.

Alliyu Faruq

Neat setup and very nice staff

Melinda Sutton

The sales team greet u at the door. If you are not buying or of a certain nationality or need other services they are not interested in assisting you. They will tell you to go online for assistance. Disappointing.

Jen Harkins no

They were friendly and helpful, but the product I needed was not available.

Peter W

Total waste of time, employees and manager refused to help me because my daughter locked out 10 year old ipad that was a gift and we dont have the receipt. The only options that I have is try to jailbrake it or throw it to trash. Thanks apple! Not..

Michael M

For an Apple Store, this was a nice experience overall. Staff was very friendly and helpful. Un unknown wait time to both drop and pick up my phone (despite having a reservation), as well as not being able to simply call the store with a quick question before driving 1 hour to get there, drew the experience down some.

Daniel Stoner

Loved to be here it felt very welcoming! Good staff as well!!!!!

Vishruti Patel

Feel like I’m stuck in a Samsung commercial. Dropped calls, conversations that are choppy, battery won’t hold charge. Going today for the 3rd time to try and solve the same issues I’ve been having. The first time they said try updates and if it doesn’t fix it, we will have to change your phone, which is under warranty. The second time they changed their mind and said now change the software and if that doesn’t work, we will have to change the phone. Let’s see what they come up with today. Like I said, exactly like the Samsung commercial.

Dug Krause

Horrible service. Couldn’t be worse.

Brian Trout

I made a Genius Bar appt for 4:10 and was taken in right away. I had some issues with the screen of my X. After doing some diagnostics they found my screen needed replaced. The amazing news is that is was covered under warranty and I paid nothing. I appreciate the turn around time of around 40 minutes to fix my phone and get me on my way!!!!

Vinu Vikram

One person in Naperville genius bar was very nice. Most of the people in the genius bar good. They replaced my mother board for free but after six or seven months my laptop died. I cannot give Apple company a good review but Naperville shop is fine

Dhruv Syngol

Very friendly and helpful staff. In fact, one of the staff showed me a new trick on the iPad, and now, I use that feature almost everyday.

Sarai Guillen

As soon as I entered, the greeter asked me what I was looking for and told me to wait 10-15 minutes. I roamed around the phone section and a nice employee came to me after the exact time they told me, which was 15 minutes.

Donut Domination

Always crowded but if you want something...you wait.

Nathanael McCombs

Great place and helpful employees

Lisa Perez

Worst customer service ever. My husband went in there to get my daughter a phone and they skipped right over him idk maybe because hes mexican i went in there and got served right away and im white.. they will not be getiing my service at all

Bryan Mitchell

My sons screen broke on his phone. $30 insurance plan and they fixed it in an hour. Store was slammed but I see why.

Victor Flores

i arrived there thinking my appt was today but it was actually tomorrow. One of the employees you check in with for your appt time squeezed me in for today anyhow. It was very crowded so I understoood there would be some sort of wait. I was seen by one of their “geniuses” within 20-25 min. I had destroyed my iPhone X but thanks to apple care I got a brand new one for $99. The employee who helped me was very friendly and knowledgeable and was able to answer every question I had. Parking in that area is trouble and so is the traffic.

DRJ.steel DRJ.steel

Long wait times even with appointment. Staff not much help. Couldn't get photos off my broken iPhone but brought it to CPR and they were able to help me. Going here just wasted 4 hours of my day because they could care less unless you wanted to buy a phone. -1 Star

Akhilesh Mohan

Easy and welcoming place. Steve did a fine job helping me out. Apple never disappoints except for Siri (which sucks)

Harsha Suresh

Thinking to write about the experience but don't find lines to explain it. Better not to say anything and let the star make the noise.

Matthew McDonnell

The Apple Store is such an experience every time you go. The employees are super friendly and inviting. The products on display are kept clean and tidy. Everyone who comes is interested in the common product and even going just to look around is super fun.

Bruna Faccini

The service could be better, very busy store

Hannah Chesley

What in the world happened to this Apple store? Worst customer service and respect I have ever encountered. It used to have employees that provided a premium and positive experience. This used to be my favorite Apple store where I went for anything and everything Apple. I currently live out of state and waited to purchase an Apple watch until I could purchase it from this specific Apple store, because I wanted it to be a good experience. It was the complete opposite of that. From the moment I walked in employees just kept funneling me to different people, none of which seemed like they wanted anything to do with me or wanted to help. None of them could answer my questions and instead would say “go ask …., over there” pointing me to someone, rather than walking me over or having them come to help me. I would cluelessly walk up to that employee and ask them the question and they would seem just as confused, asking who pushed me in their direction. When I FINALLY got assistance, I was ready to buy a watch and the incredibly arrogant salesman, Josh, was the most disrespectful individual I have encountered. I told him I wanted to buy an Apple watch. I am a professional female, working a full-time job and he had treated me like a child. Rather than speaking to me, he turned his back to me and spoke to my dad about the purchase I would be making. When he said the total, he told my dad the total and looked at his hand for the card. I proceeded to tell him it was me purchasing the watch in which, he turned to me and rolled his eyes. I gave him my card and in a very lazy manner – he swiped it. Out loud he said, “your card was declined”. Being caught off guard and now embarrassed, he proceeded to ask me if I had some sort of student ‘hold’ on the card… assuming I was a student. Calling my credit card company to figured out what was going on as to why this card got declined and they said it was due to a bad swipe. Call me crazy… but this completely arrogant and rude salesman set me up to be embarrassed . So, thank you for making something I was really looking forward to purchasing – the worst sales experience and human interaction I have had. I will never shop at this Apple store again and I will be sure to never recommend this place to another person. It was a complete waste of my time.

Isabel

A great place to shop! I had bought my Macbook Pro online, but had some issues with it. So I came in to return it, and they gave me a new one. (The new one is working perfectly so far!) Dan helped me, and he was excellent. Very professional, and interested in helping me get what I needed. All of staff there were very helpful. I accidentally left a keyboard cover on my computer when I switched it so I called back about an hour later, and a manager answered right away. He located it immediately, and told me how to get it back. Definitely, coming back to Apple Main Place to buy products in the feature!

Eric Collin

The staff is friendly, knowledgeable and respond to any questions.

Zach Player

I Love the place

aka JOE LUIS

Not only is it crowded but the staff members there seemed to be highly snobs, Sorry for going In after my work , Next time I'll rent A Tuxedo! it was your lost, I went to go buy a Samsung just to remind me of how bad I was treated! PSI don't think everyone attended your class of diversity Or being mindful.

Robert Hargadon

Great staff

Anisa Marie

Great help from the workers who really helped me understand my problem I had and looked up the best deals to get it fixed.

Sangita Sinha

I love it...!! Great staffs are here with their services...and outstanding items can be found than anywhere else regarding any Apple products!! I only go to the Apple Main Place even I have other provider...Oopsie...but hope they shouldn’t be knowing my choices!!

Carl Thoemmes

I'm not an Apple customer but needed to stop here for a gift. I was pleasantly surprised when they were super fully staffed right before Christmas. Packed store but I was helped promptly. They even set me up with a nice card to wrap up as my gift selection was on backorder. Nice store with nice people.

Kihwan Choi

I never had bad experience apple service. It's first time very stressful and worst experience in this store. I drop my macbook pro on Sunday for changing keyboard and got email on Tuesday for pick up. When I get there, I found one problem on my macbook pro. And I waited 2 hours..... Finally, I came home with my macbook pro... HOWEVER, I noticed that touch bar does not work.... OMG.... They never inspect before giving back your apple devices..... Please do not waste your time..... This is worst apple store in the world....

klaudia .

These people were nice but let me tell y’all sum/ I came to this location with my phone and I got accused of water damage knowing damn well my phone had not been no where near water, and they tried to get me to pay $400 for a phone replacement. Then they refused to take my phone in for a look because they swore so bad that my phone was water damage e , but yet I went to the Oakbrook location they took my phone right away and replaced my screen saying it wasn’t anything on my end.

Snow XII

Spent 2 1/2 hours here with my brother because he needed his phone replaced. He has Apple care and was covered BUT it was an absolute mad house here. Understaffed, absurdly over crowded(around 50 people in the store) , and very plain. There was barely room to move. (Might have even been breaking a fire code violation). But, in the end, his phone did get replaced at no extra charge. Taking over 2 hours for a process that litterally took 15 minutes once we were helped is inexcusable. I'm not knocking the employees because they were trying to get through all the customers in the store. Management should really consider hiring more employees or come up with a more streamlined solution.

Anysize Fitness Naperville

They know their stuff inside out. Caution though to book an appt if at all possible ahead of time. It can get crazy and the waits can be pretty lengthy...

Jagan Gnanasambandam

What do you expect, it's an apple store. The store is good and the staffs are good. It is a busy store, located in the middle of an happening street.

Aimee Heinrich

Extremely disappointing. Made an appointment for Tuesday to get data transferred from my old MacBook to my new one. I was told when I made the appointment that I wouldn't have to leave my laptop there, that they would do the service same-day. I made sure to ask twice. When I got there (10 minutes early by the way), I waited 45 minutes just for a technician to check me in. After looking at my computer for 2 minutes, he told me they would have to keep it and they would call within 48 hours (by Thursday) for me to pick it up. My receipt also stated that they would contact me within 48 hours. I was already disappointed about this because I rely on my computer every day for work and asked multiple times when making the appointment, but I agreed anyway. I waited patiently through the weekend although it was VERY inconvenient to be without my laptop for multiple days at work, and still no word!! I called today (Sunday) and asked what was going on with my repair and they told me they were just about to call.... yeah right. They could not do the transfer. I was irritated after waiting 5 days for nothing... just a big waste of time. But I was even more irritated when I picked my laptop up and looked at the notes the techs made in my file regarding my laptop. They knew they couldn’t perform the file transfer on Thursday!! They forgot to call me. I could have saved so much time at work Thursday and Friday if I had my laptop. Terrible wait times even with an appointment, false promises, and lack of care from the staff. Truly disappointed.

Mary Kay Siwicki

Awesome staff! Very knowledgeable. Beautiful, clean place.

DeLarren Young

Clean Facility. Help as soon as you walk in the door. Products are laid out; easy to see. Repairs can be done in an hour. Charging stations while you wait with a very knowledgeable staff. The staff also keeps things in an orderly fashion. Busy store, but great service.

Diana Martinez

People at Apple store are very nice. They take you through the process of getting and setting up your iPhone. They have a great sense of humor, too!

Michael M

For an Apple Store, this was a nice experience overall. Staff was very friendly and helpful. Un unknown wait time to both drop and pick up my phone (despite having a reservation), as well as not being able to simply call the store with a quick question before driving 1 hour to get there, drew the experience down some.

Vishruti Patel

Feel like I’m stuck in a Samsung commercial. Dropped calls, conversations that are choppy, battery won’t hold charge. Going today for the 3rd time to try and solve the same issues I’ve been having. The first time they said try updates and if it doesn’t fix it, we will have to change your phone, which is under warranty. The second time they changed their mind and said now change the software and if that doesn’t work, we will have to change the phone. Let’s see what they come up with today. Like I said, exactly like the Samsung commercial.

Dug Krause

Horrible service. Couldn’t be worse.

Brian Trout

I made a Genius Bar appt for 4:10 and was taken in right away. I had some issues with the screen of my X. After doing some diagnostics they found my screen needed replaced. The amazing news is that is was covered under warranty and I paid nothing. I appreciate the turn around time of around 40 minutes to fix my phone and get me on my way!!!!

Ron Marsh

Truly terrible experience, too crowded and confusing.

Vinu Vikram

One person in Naperville genius bar was very nice. Most of the people in the genius bar good. They replaced my mother board for free but after six or seven months my laptop died. I cannot give Apple company a good review but Naperville shop is fine

Dhruv Syngol

Very friendly and helpful staff. In fact, one of the staff showed me a new trick on the iPad, and now, I use that feature almost everyday.

Sarai Guillen

As soon as I entered, the greeter asked me what I was looking for and told me to wait 10-15 minutes. I roamed around the phone section and a nice employee came to me after the exact time they told me, which was 15 minutes.

Lisa Perez

Worst customer service ever. My husband went in there to get my daughter a phone and they skipped right over him idk maybe because hes mexican i went in there and got served right away and im white.. they will not be getiing my service at all

Bryan Mitchell

My sons screen broke on his phone. $30 insurance plan and they fixed it in an hour. Store was slammed but I see why.

Victor Flores

i arrived there thinking my appt was today but it was actually tomorrow. One of the employees you check in with for your appt time squeezed me in for today anyhow. It was very crowded so I understoood there would be some sort of wait. I was seen by one of their “geniuses” within 20-25 min. I had destroyed my iPhone X but thanks to apple care I got a brand new one for $99. The employee who helped me was very friendly and knowledgeable and was able to answer every question I had. Parking in that area is trouble and so is the traffic.

DRJ.steel DRJ.steel

Long wait times even with appointment. Staff not much help. Couldn't get photos off my broken iPhone but brought it to CPR and they were able to help me. Going here just wasted 4 hours of my day because they could care less unless you wanted to buy a phone. -1 Star

Randy Manegold

This place is terrible!

Akhilesh Mohan

Easy and welcoming place. Steve did a fine job helping me out. Apple never disappoints except for Siri (which sucks)

mehmood jilani

Nice Display of full range of mobiles & waches

Harsha Suresh

Thinking to write about the experience but don't find lines to explain it. Better not to say anything and let the star make the noise.

Matthew McDonnell

The Apple Store is such an experience every time you go. The employees are super friendly and inviting. The products on display are kept clean and tidy. Everyone who comes is interested in the common product and even going just to look around is super fun.

Bruna Faccini

The service could be better, very busy store

Hannah Chesley

What in the world happened to this Apple store? Worst customer service and respect I have ever encountered. It used to have employees that provided a premium and positive experience. This used to be my favorite Apple store where I went for anything and everything Apple. I currently live out of state and waited to purchase an Apple watch until I could purchase it from this specific Apple store, because I wanted it to be a good experience. It was the complete opposite of that. From the moment I walked in employees just kept funneling me to different people, none of which seemed like they wanted anything to do with me or wanted to help. None of them could answer my questions and instead would say “go ask …., over there” pointing me to someone, rather than walking me over or having them come to help me. I would cluelessly walk up to that employee and ask them the question and they would seem just as confused, asking who pushed me in their direction. When I FINALLY got assistance, I was ready to buy a watch and the incredibly arrogant salesman, Josh, was the most disrespectful individual I have encountered. I told him I wanted to buy an Apple watch. I am a professional female, working a full-time job and he had treated me like a child. Rather than speaking to me, he turned his back to me and spoke to my dad about the purchase I would be making. When he said the total, he told my dad the total and looked at his hand for the card. I proceeded to tell him it was me purchasing the watch in which, he turned to me and rolled his eyes. I gave him my card and in a very lazy manner – he swiped it. Out loud he said, “your card was declined”. Being caught off guard and now embarrassed, he proceeded to ask me if I had some sort of student ‘hold’ on the card… assuming I was a student. Calling my credit card company to figured out what was going on as to why this card got declined and they said it was due to a bad swipe. Call me crazy… but this completely arrogant and rude salesman set me up to be embarrassed . So, thank you for making something I was really looking forward to purchasing – the worst sales experience and human interaction I have had. I will never shop at this Apple store again and I will be sure to never recommend this place to another person. It was a complete waste of my time.

Zach Player

I Love the place

aka JOE LUIS

Not only is it crowded but the staff members there seemed to be highly snobs, Sorry for going In after my work , Next time I'll rent A Tuxedo! it was your lost, I went to go buy a Samsung just to remind me of how bad I was treated! PSI don't think everyone attended your class of diversity Or being mindful.

Anisa Marie

Great help from the workers who really helped me understand my problem I had and looked up the best deals to get it fixed.

Briana Aguilera

The workers don’t pay attention to customers waiting.

Sangita Sinha

I love it...!! Great staffs are here with their services...and outstanding items can be found than anywhere else regarding any Apple products!! I only go to the Apple Main Place even I have other provider...Oopsie...but hope they shouldn’t be knowing my choices!!

Carl Thoemmes

I'm not an Apple customer but needed to stop here for a gift. I was pleasantly surprised when they were super fully staffed right before Christmas. Packed store but I was helped promptly. They even set me up with a nice card to wrap up as my gift selection was on backorder. Nice store with nice people.

Kihwan Choi

I never had bad experience apple service. It's first time very stressful and worst experience in this store. I drop my macbook pro on Sunday for changing keyboard and got email on Tuesday for pick up. When I get there, I found one problem on my macbook pro. And I waited 2 hours..... Finally, I came home with my macbook pro... HOWEVER, I noticed that touch bar does not work.... OMG.... They never inspect before giving back your apple devices..... Please do not waste your time..... This is worst apple store in the world....

bhrugen patel

Beautiful store in Naperville downtown for all Apple needs

klaudia

These people were nice but let me tell y’all sum/ I came to this location with my phone and I got accused of water damage knowing damn well my phone had not been no where near water, and they tried to get me to pay $400 for a phone replacement. Then they refused to take my phone in for a look because they swore so bad that my phone was water damage e , but yet I went to the Oakbrook location they took my phone right away and replaced my screen saying it wasn’t anything on my end.

Snow XII

Spent 2 1/2 hours here with my brother because he needed his phone replaced. He has Apple care and was covered BUT it was an absolute mad house here. Understaffed, absurdly over crowded(around 50 people in the store) , and very plain. There was barely room to move. (Might have even been breaking a fire code violation). But, in the end, his phone did get replaced at no extra charge. Taking over 2 hours for a process that litterally took 15 minutes once we were helped is inexcusable. I'm not knocking the employees because they were trying to get through all the customers in the store. Management should really consider hiring more employees or come up with a more streamlined solution.

Anysize Fitness Naperville

They know their stuff inside out. Caution though to book an appt if at all possible ahead of time. It can get crazy and the waits can be pretty lengthy...

Jagan Gnanasambandam

What do you expect, it's an apple store. The store is good and the staffs are good. It is a busy store, located in the middle of an happening street.

Aimee Heinrich

Extremely disappointing. Made an appointment for Tuesday to get data transferred from my old MacBook to my new one. I was told when I made the appointment that I wouldn't have to leave my laptop there, that they would do the service same-day. I made sure to ask twice. When I got there (10 minutes early by the way), I waited 45 minutes just for a technician to check me in. After looking at my computer for 2 minutes, he told me they would have to keep it and they would call within 48 hours (by Thursday) for me to pick it up. My receipt also stated that they would contact me within 48 hours. I was already disappointed about this because I rely on my computer every day for work and asked multiple times when making the appointment, but I agreed anyway. I waited patiently through the weekend although it was VERY inconvenient to be without my laptop for multiple days at work, and still no word!! I called today (Sunday) and asked what was going on with my repair and they told me they were just about to call.... yeah right. They could not do the transfer. I was irritated after waiting 5 days for nothing... just a big waste of time. But I was even more irritated when I picked my laptop up and looked at the notes the techs made in my file regarding my laptop. They knew they couldn’t perform the file transfer on Thursday!! They forgot to call me. I could have saved so much time at work Thursday and Friday if I had my laptop. Terrible wait times even with an appointment, false promises, and lack of care from the staff. Truly disappointed.

Mary Kay Siwicki

Awesome staff! Very knowledgeable. Beautiful, clean place.

Justin

Garett O was helpful during my visit

Erica Katz

We did Apple can't hear and loved! Even my crazy little guy who runs around found someone who worked at Apple who is a former teacher. We love you Kim!

Demi Bremer

Brought my phone in to be repaired. All they did was update my iOS and send me on my way. My phone stopped working completely two days later. This could've been avoided

Nolan W

Clueless and unaware staff to ring up a simple sale. Would have given zero. Went in on a quieter part of the day. Was told on the floor that I had to make my purchase at the Genius Bar (meanwhile everyone carries credit card scanners). So I stood there for 10 minutes while 5 employees stood around doing nothing. Meanwhile they took two people who cut in front of me. I say something and the guy just makes a smirky face. I own two dozen apple products but will never again buy at an apple retail store.

Timothy Gornik

Terrible customer service. Avoid this store for Genius Bar appts at all costs. As Apple corporate will tell you the local managment has all the decision making power and corporate stays out of it, this managment team is the worst. On 2 separate occasions had issues with managers. First occasion a 1year replacement was denied as they said we damaged the charging port using unapproved chargers. Not the case. Come to my house and see all the Apple chargers. Second time: made appt for screen replacement. I was there on time had to walk around and interrupt 2 employees talking to get myself checked in. After 10 min I reached out to another employee to see why I hadn’t been helped yet. Of course he said I was next. 5 more min employee came. Small talk, and check in process. Then tells me phone cannot be fixed today as they close in an hour. Not my problem. Hire more techs. Website should not have allowed me to make an appt for a screen repair 1:10 before close if they can’t do it. I will never patronize this location and will be getting rid of all Apple product. It’s a scam.

Raw Toast

Standard Apple Store just as cool

Jake Olsen

Could have been told about my things in 1 minute had to wait for someone and also need to buy something then I had to wait longer?

Rana Rauf

Not a good experience. Took my iPhone 7 to this place. The phone was not running on. They said, I had to buy a new phone as the charging port is not working. Wasted my one hour. I took the same phone to UBreakiFix across the street. They cleaned the charging port (free of charge) and it started working. Will never trust Apple technicians again.

Monica McAlister

I frequent this particular store for one reason or another couple times a week for the last eight years. The staff changes quite a bit, more than one would think, but they’re efficient and consistent. I don’t always like how the issue is handled, but the vast majority the time, I’m being taken care of promptly and I’m being treated fairly. In general, I shop at more retail stores than I should ... If half the companies had half the commitment to excellence in their product as Apple does and if third of those companies provided the same training and oversight of their employees once they’re trained, we’d all be a lot happier.

Leo J

Stupid. Waited nearly an hour to get my headphone plug cleaned just to find out I wasn’t even added to their list and would have to wait another hour. Done with this place.

Steve A.

My son has an iPhone 6. His battery was failing him. We initially checked out the Apple store naturally, $30 + tax to replace. Waited 1.5 hours to be seen, tech checks out the phone tells my son it needs a new battery and that they had to schedule the repair. We had to come back, another time, wait in line and wait for a tech to check us in so they could replace the battery....then the tech says there is a very slight bend in the case and they were going to refuse to do the battery replacement. The first tech just "didn't notice it". Right. After they lured us back for the battery replacement, after telling us there was a slight bend....our only option was to upgrade to a new phone. SCAM...how convenient for them to lure you in like that only to try and upsell. Leaving feeling very discouraged and having wasted 2 trips and 2 hours of wait time we decided to check out Batteries Plus down the road. Walk in, tell the tech what we just experienced and he said he could take care of it in 1/2 hour and was not concerned about the bend. We went across the street, got a sandwich and hung out for 1/2 hour and came back to a perfectly new battery in a phone that works now just fine. Yes we paid $20 more but you obviously get what you pay for, great service. The Apple team handled this all wrong and lost a customer who will make sure others are aware of their tactics.

Pooyan Kabir

Terrible experience at this location. I walked in with a hoody and didn’t look the freshest. The specialist treated me as I can’t afford the phone I was buying. He was very rude and negligent. I don’t want to spend my money at this store. I hope your guys learn a thing or two when dealing with people.

Trần Lâm

Excellent service I recommend Carolina she’s is very nice and would work with you through the end. Very good!

Drew Dude

So... I had them order a new case for my AirPods. They said it would be there within 1-5 days... it’s been 2 weeks

Mark Ciepley

Staff very knowledgeable.....

Raduski_ .

Worst Apple location . The people who work here have no clue what the hell they talking about . They tried to charged me taxes 3 difrent times and they couldn’t even tell me why , all they keep saying that’s how Apple does .. so I went to Best Buy and bought the same phone and only paid taxes once .. it’s like some people who work for Apple are blind and just follow blindly.. don’t get me wrong I think Apple is a great products ..

Mrs. Lorenzo Rounds

Excellent.. busy, but moving.. 2 hours spent for a replacement.. 5 minutes to purchase airpods..

Dariel vasquez

Great services and very helpful with anything you needs also very fast customer service

Rick Wozniak

Complete waste of time. Was told of a 3+hr wait, only to come back and find out daughter's 3 month old phone could not be repaired on-site, requiring to be sent out. No loaner phone apparently available, would not offer options. This is why one should stick with Android. Addendum: After a little prodding, they were willing and able to swap out the 8+, however would do nothing to connect to cell service, simply swap out the phone

Raul Hernandez

1st time I came to this center and it was a very nice experience. A smily person received me and gave me a friendly welcome with the classic "how can I help you". After expressing him my interest in macbook pro computers, I was referred to an expert in that field who kindly answered to all of my questions about it (I didn't know anything about those comps but researching them). Finally, after "I"ll be back"", I felt happy and more willing to do the investment in such wonderful laptop. Thank you guys!

mitesh chandarana

........ on apple ......purchase brand new iPhone 10 2 months a go never work rite always loosing network blem to service provider after wait 4 hours in line change service provider same issue want agin want time to wait agin 4 hour (apple thinks money come free) Looks Stive jobs soul accept this?

Patrick Morrison

Well trained staff like most Apple stores. Transact business effeciently.

Sandra Morales

So I bought something online while in another apple store to pick up at this one because it was in stock. I understand that online orders are processed when store gets the notification but if no one looks at it no one is going to process it. So instead of me going to to store to buying my item, I bought online like they insisted since it would be easier. Maybe it's convenient for them but not for me. It takes 20 mins for me to get to the store but I had to wait 3 hours to get my computer. When I asked if they could check on the order I was immediately told "No, you have to wait for the email."

Kannan D.K.

Very well organized Store. Excellent place and excellent staffs. They look good in Red tops (for the AIDS awareness and contribution). No more review and comments

T Ch

Busy Apple store in downtown Naperville. Repair service by appointment. You can shop or eat during battery replacement.

Brittany Selina

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I went here about 2 months ago for a Apple Watch trade in and had no problems. I just walked out of the same store fuming. I went to trade in my 8s Plus and they told me they could only give me $100 for a perfectly working phone with a tiny chip in the screen that doesn’t affect the phone at all. I have traded multiple phones in here before with cracks and all and I’ve gotten full value for it. I am extremely upset with how I was treated today.

Dan The man!

The place is way too crowded. The people there are good, the loss in 2 stars is because Apple need to figure out better ways to help customers in a more timely fashion.

Alberto Moreno

Awesome store with great friendly staff

Michael Hu

Apple is highly effective in positioning their products and services as top of the line. Unfortunately, they have failed to deliver in both categories during all of my visits to their stores. The Apple store showcases mass market products that are available at less crowded retailers for a lower cost. Some retailers can justify higher prices by offering superior customer service, but this is another area where Apple falls flat. Apple has a reputation of providing exceptional customer service, and I applaud them for manipulating customers into thinking that the service they are receiving is personalized and beyond expectation by using cleverly worded scripts and behaviors. In reality, Apple is at best equal with their competitors when it comes to actual services being delivered; they are simply better at establishing the illusion of superiority. During a recent visit to the Apple store, I brought in a device that posed a serious risk to my safety. The employees had clearly been trained at how to react to the specific issue that occurred and did so in a robotic, inhuman manner. Not only did they downplay the seriousness of the event and blame me, they also aggressively tried to sell me a new device. The employees flat out admitted that no changes were made to prevent the same safety issue from occurring again. I understand that Apple exists solely to make a profit, but would it really cost them anything to treat their customers like intelligent human beings? A trip to the Apple store is about as pleasant as a trip to the car dealership. At least car dealerships in theory know the importance of making the customer feel respected. If there's one adjective that describes the Apple store, it is uncomfortable. This adjective applies equally to the customers as it does to the employees. Every Apple employee I've ever interacted with has clearly undergone a moral dilemma between following the company sanctioned act of never admitting fault and realizing that all products have flaws. I will be escalating my concerns about the safety of Apple products to the appropriate channels. Regarding the Apple store, all I can say is that it does a great disservice to the industry as a whole. The Apple store did not have to fix my defective device, but they also did not have to leave a sour taste in my mouth.

Iliya Petrow

I love Apple as much as the net guy. But the concept for their stores is a nightmare. Every time I come here on the weekends or evenings, it’s absolute chaos. It really feels like a big mess and no one knows what’s going on. A few people greet you and then ask you to have a seat somewhere and then the waiting game begins. Expect to wait for a long time. At least you can check out the products on the tables. I also came here for the genius bar to get my battery replaced on my iPhone. The first time I came here they told me I was not eligible. But I come in a few months later and the do it with no question. I’m glad they did but kind of wished they did it the first time. If apples stores were designed like their products, I wouldn’t be complaining. But there is a huge disconnect between the two.

Daniel Czempinski

Moa at the genius bar is an amazing tech. Fixed a boot loop issue I was having on my iMac. I'm sure they are all very knowledgeable, but this was the guy who worked his black magic to make my machine work again.

Jessica Byas'Lurgio

Today I went to Apple to solve a simple problem of my phone having hardware issues within its display, which I was still under my year warranty and also an Apple Care subscriber. Long story short, this location made me wait an hour and fifteen minutes to speak to a representative to then be told that it would take another 2 hours to actually have the phone looked at. After nearly four hours of waiting for my phone, I am then told my phone is not covered due to having a screen replaced THROUGH MY CARRIER SPRINT. I then said what about the fact that I have apple care and am still under a warranty, yet still I had to come out of pocket by nearly $200. This store is horrible at handling issues and is not very good with its time management, I will never visit such a location. If I could give under one star I most definitely would.

Ana Gabriela González Ewens

Waiting time was average and we got the problem solved.

AM

When I first went into the location the gentleman that helped me was extremely helpful took care of all my needs . Unfortunately Michael who answered the phone when I called back for a simple question seemed pained to help me and was extremely rude . If you communication skills are not your top personality trait don’t work for a high volume customer service job...

Roxanne Lostroscio

Why do people love this place? SO Crowded with adoring customers (thou I am not a fan.... ) I stood aside as my hub & excited daughter did there thing - until I heard “oh your (old) Apple phone is bent” (detrimental to trade-in)... How can a phone bend? It is seriously as flat as a pancake! Maybe cuz it’s an Apple? Maybe it’s cuz the rather rude Apple rep woke up on the wrong side-of bed... idk Well we won our trade-in in the end so that’s good. I’ll stick with Best Buy or the ATT store;-)

John Olander

I was concerned after seeing a number of negative reviews but my experience was excellent. Made my service appointment on line. Was met and checked in at the store upon entry. My battery was replaced and out in less than 45 minutes. I’m happy

Legolas Chicago

Believe it or not they gave me a 4 hour waiting time. I returned to the store after 4 hours. When you reach precisely at your appointment time they let you sit and wait in the “genius bar “. I waited additional 30 minutes in there.The guy then came to me and asked what the issue was I said the touchscreen wasn’t working properly. He backed up my phone and restarted it, the issue was still there so he came up with a “genius solution “. He told me trade in my iPhone 6s and the store will give me a generous $200 credit which I could use to buy the new iPhone X. Which is priced at $1100. I would still need to pay $900 because the store was giving me $200 for my phone. I wasted an entire day to get my phone backed up and restarted. Would never go back there. Switching to Samsung now.

Brant Westfall

Our sales associate was very nice and informative. Unfortunately the products are underwhelming.

Andrew Aiello

Top-notch customer service from a trainer in the Genius Bar.

Jennifer Sacatropez

I had a terrible experience here and I’m never coming back. Worst customer service!

Marshal Marshal

“ Friendly staff and super service”

Justin

Garett O was helpful during my visit

Erica Katz

We did Apple can't hear and loved! Even my crazy little guy who runs around found someone who worked at Apple who is a former teacher. We love you Kim!

Dawonne Reamer

Always a great customer service experience visiting this busy Apple Store!

Demi Bremer

Brought my phone in to be repaired. All they did was update my iOS and send me on my way. My phone stopped working completely two days later. This could've been avoided

Nolan W

Clueless and unaware staff to ring up a simple sale. Would have given zero. Went in on a quieter part of the day. Was told on the floor that I had to make my purchase at the Genius Bar (meanwhile everyone carries credit card scanners). So I stood there for 10 minutes while 5 employees stood around doing nothing. Meanwhile they took two people who cut in front of me. I say something and the guy just makes a smirky face. I own two dozen apple products but will never again buy at an apple retail store.

Timothy Gornik

Terrible customer service. Avoid this store for Genius Bar appts at all costs. As Apple corporate will tell you the local managment has all the decision making power and corporate stays out of it, this managment team is the worst. On 2 separate occasions had issues with managers. First occasion a 1year replacement was denied as they said we damaged the charging port using unapproved chargers. Not the case. Come to my house and see all the Apple chargers. Second time: made appt for screen replacement. I was there on time had to walk around and interrupt 2 employees talking to get myself checked in. After 10 min I reached out to another employee to see why I hadn’t been helped yet. Of course he said I was next. 5 more min employee came. Small talk, and check in process. Then tells me phone cannot be fixed today as they close in an hour. Not my problem. Hire more techs. Website should not have allowed me to make an appt for a screen repair 1:10 before close if they can’t do it. I will never patronize this location and will be getting rid of all Apple product. It’s a scam.

Raw Toast

Standard Apple Store just as cool

Jake Olsen

Could have been told about my things in 1 minute had to wait for someone and also need to buy something then I had to wait longer?

Rana Rauf

Not a good experience. Took my iPhone 7 to this place. The phone was not running on. They said, I had to buy a new phone as the charging port is not working. Wasted my one hour. I took the same phone to UBreakiFix across the street. They cleaned the charging port (free of charge) and it started working. Will never trust Apple technicians again.

Monica McAlister

I frequent this particular store for one reason or another couple times a week for the last eight years. The staff changes quite a bit, more than one would think, but they’re efficient and consistent. I don’t always like how the issue is handled, but the vast majority the time, I’m being taken care of promptly and I’m being treated fairly. In general, I shop at more retail stores than I should ... If half the companies had half the commitment to excellence in their product as Apple does and if third of those companies provided the same training and oversight of their employees once they’re trained, we’d all be a lot happier.

Leo J

Stupid. Waited nearly an hour to get my headphone plug cleaned just to find out I wasn’t even added to their list and would have to wait another hour. Done with this place.

Steve A.

My son has an iPhone 6. His battery was failing him. We initially checked out the Apple store naturally, $30 + tax to replace. Waited 1.5 hours to be seen, tech checks out the phone tells my son it needs a new battery and that they had to schedule the repair. We had to come back, another time, wait in line and wait for a tech to check us in so they could replace the battery....then the tech says there is a very slight bend in the case and they were going to refuse to do the battery replacement. The first tech just "didn't notice it". Right. After they lured us back for the battery replacement, after telling us there was a slight bend....our only option was to upgrade to a new phone. SCAM...how convenient for them to lure you in like that only to try and upsell. Leaving feeling very discouraged and having wasted 2 trips and 2 hours of wait time we decided to check out Batteries Plus down the road. Walk in, tell the tech what we just experienced and he said he could take care of it in 1/2 hour and was not concerned about the bend. We went across the street, got a sandwich and hung out for 1/2 hour and came back to a perfectly new battery in a phone that works now just fine. Yes we paid $20 more but you obviously get what you pay for, great service. The Apple team handled this all wrong and lost a customer who will make sure others are aware of their tactics.

Trần Lâm

Excellent service I recommend Carolina she’s is very nice and would work with you through the end. Very good!

Drew Dude

So... I had them order a new case for my AirPods. They said it would be there within 1-5 days... it’s been 2 weeks

Mark Ciepley

Staff very knowledgeable.....

V Sethi

Super long wait time but they fix the issue.

Melissa Kinsley

Very organized and friendly. Unfortunately they couldn't help me

Raduski_

Worst Apple location . The people who work here have no clue what the hell they talking about . They tried to charged me taxes 3 difrent times and they couldn’t even tell me why , all they keep saying that’s how Apple does .. so I went to Best Buy and bought the same phone and only paid taxes once .. it’s like some people who work for Apple are blind and just follow blindly.. don’t get me wrong I think Apple is a great products ..

Mrs. Lorenzo Rounds

Excellent.. busy, but moving.. 2 hours spent for a replacement.. 5 minutes to purchase airpods..

Dariel vasquez

Great services and very helpful with anything you needs also very fast customer service

Raul Hernandez

1st time I came to this center and it was a very nice experience. A smily person received me and gave me a friendly welcome with the classic "how can I help you". After expressing him my interest in macbook pro computers, I was referred to an expert in that field who kindly answered to all of my questions about it (I didn't know anything about those comps but researching them). Finally, after "I"ll be back"", I felt happy and more willing to do the investment in such wonderful laptop. Thank you guys!

mitesh chandarana

........ on apple ......purchase brand new iPhone 10 2 months a go never work rite always loosing network blem to service provider after wait 4 hours in line change service provider same issue want agin want time to wait agin 4 hour (apple thinks money come free) Looks Stive jobs soul accept this?

Patrick Morrison

Well trained staff like most Apple stores. Transact business effeciently.

Sandra Morales

So I bought something online while in another apple store to pick up at this one because it was in stock. I understand that online orders are processed when store gets the notification but if no one looks at it no one is going to process it. So instead of me going to to store to buying my item, I bought online like they insisted since it would be easier. Maybe it's convenient for them but not for me. It takes 20 mins for me to get to the store but I had to wait 3 hours to get my computer. When I asked if they could check on the order I was immediately told "No, you have to wait for the email."

Kannan D.K.

Very well organized Store. Excellent place and excellent staffs. They look good in Red tops (for the AIDS awareness and contribution). No more review and comments

T Ch

Busy Apple store in downtown Naperville. Repair service by appointment. You can shop or eat during battery replacement.

Brittany Selina

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I went here about 2 months ago for a Apple Watch trade in and had no problems. I just walked out of the same store fuming. I went to trade in my 8s Plus and they told me they could only give me $100 for a perfectly working phone with a tiny chip in the screen that doesn’t affect the phone at all. I have traded multiple phones in here before with cracks and all and I’ve gotten full value for it. I am extremely upset with how I was treated today.

Dan The man!

The place is way too crowded. The people there are good, the loss in 2 stars is because Apple need to figure out better ways to help customers in a more timely fashion.

Michael Hu

Apple is highly effective in positioning their products and services as top of the line. Unfortunately, they have failed to deliver in both categories during all of my visits to their stores. The Apple store showcases mass market products that are available at less crowded retailers for a lower cost. Some retailers can justify higher prices by offering superior customer service, but this is another area where Apple falls flat. Apple has a reputation of providing exceptional customer service, and I applaud them for manipulating customers into thinking that the service they are receiving is personalized and beyond expectation by using cleverly worded scripts and behaviors. In reality, Apple is at best equal with their competitors when it comes to actual services being delivered; they are simply better at establishing the illusion of superiority. During a recent visit to the Apple store, I brought in a device that posed a serious risk to my safety. The employees had clearly been trained at how to react to the specific issue that occurred and did so in a robotic, inhuman manner. Not only did they downplay the seriousness of the event and blame me, they also aggressively tried to sell me a new device. The employees flat out admitted that no changes were made to prevent the same safety issue from occurring again. I understand that Apple exists solely to make a profit, but would it really cost them anything to treat their customers like intelligent human beings? A trip to the Apple store is about as pleasant as a trip to the car dealership. At least car dealerships in theory know the importance of making the customer feel respected. If there's one adjective that describes the Apple store, it is uncomfortable. This adjective applies equally to the customers as it does to the employees. Every Apple employee I've ever interacted with has clearly undergone a moral dilemma between following the company sanctioned act of never admitting fault and realizing that all products have flaws. I will be escalating my concerns about the safety of Apple products to the appropriate channels. Regarding the Apple store, all I can say is that it does a great disservice to the industry as a whole. The Apple store did not have to fix my defective device, but they also did not have to leave a sour taste in my mouth.

Iliya Petrow

I love Apple as much as the net guy. But the concept for their stores is a nightmare. Every time I come here on the weekends or evenings, it’s absolute chaos. It really feels like a big mess and no one knows what’s going on. A few people greet you and then ask you to have a seat somewhere and then the waiting game begins. Expect to wait for a long time. At least you can check out the products on the tables. I also came here for the genius bar to get my battery replaced on my iPhone. The first time I came here they told me I was not eligible. But I come in a few months later and the do it with no question. I’m glad they did but kind of wished they did it the first time. If apples stores were designed like their products, I wouldn’t be complaining. But there is a huge disconnect between the two.

Daniel Czempinski

Moa at the genius bar is an amazing tech. Fixed a boot loop issue I was having on my iMac. I'm sure they are all very knowledgeable, but this was the guy who worked his black magic to make my machine work again.

Kandimalla sivajiganesh

Always busy store would recommend an appointment when you try to visit

Jessica Byas'Lurgio

Today I went to Apple to solve a simple problem of my phone having hardware issues within its display, which I was still under my year warranty and also an Apple Care subscriber. Long story short, this location made me wait an hour and fifteen minutes to speak to a representative to then be told that it would take another 2 hours to actually have the phone looked at. After nearly four hours of waiting for my phone, I am then told my phone is not covered due to having a screen replaced THROUGH MY CARRIER SPRINT. I then said what about the fact that I have apple care and am still under a warranty, yet still I had to come out of pocket by nearly $200. This store is horrible at handling issues and is not very good with its time management, I will never visit such a location. If I could give under one star I most definitely would.

Ana Gabriela González Ewens

Waiting time was average and we got the problem solved.

AM

When I first went into the location the gentleman that helped me was extremely helpful took care of all my needs . Unfortunately Michael who answered the phone when I called back for a simple question seemed pained to help me and was extremely rude . If you communication skills are not your top personality trait don’t work for a high volume customer service job...

Roxanne Lostroscio

Why do people love this place? SO Crowded with adoring customers (thou I am not a fan.... ) I stood aside as my hub & excited daughter did there thing - until I heard “oh your (old) Apple phone is bent” (detrimental to trade-in)... How can a phone bend? It is seriously as flat as a pancake! Maybe cuz it’s an Apple? Maybe it’s cuz the rather rude Apple rep woke up on the wrong side-of bed... idk Well we won our trade-in in the end so that’s good. I’ll stick with Best Buy or the ATT store;-)

John Olander

I was concerned after seeing a number of negative reviews but my experience was excellent. Made my service appointment on line. Was met and checked in at the store upon entry. My battery was replaced and out in less than 45 minutes. I’m happy

Legolas Chicago

Believe it or not they gave me a 4 hour waiting time. I returned to the store after 4 hours. When you reach precisely at your appointment time they let you sit and wait in the “genius bar “. I waited additional 30 minutes in there.The guy then came to me and asked what the issue was I said the touchscreen wasn’t working properly. He backed up my phone and restarted it, the issue was still there so he came up with a “genius solution “. He told me trade in my iPhone 6s and the store will give me a generous $200 credit which I could use to buy the new iPhone X. Which is priced at $1100. I would still need to pay $900 because the store was giving me $200 for my phone. I wasted an entire day to get my phone backed up and restarted. Would never go back there. Switching to Samsung now.

Brant Westfall

Our sales associate was very nice and informative. Unfortunately the products are underwhelming.

Andrew Aiello

Top-notch customer service from a trainer in the Genius Bar.

Jennifer Sacatropez

I had a terrible experience here and I’m never coming back. Worst customer service!

Marshal Marshal

“ Friendly staff and super service”

Ashir C Edakkarayil

My favorite Apple store !!! Busy always