Reviews of Apple Deer Park (Computer Repair)

Amanda Saechao

Elliot and Gabe helped turn what could have been a complicated situation into a perfect situation. It was apparent that their customer service was important to them. I was greeted immediately and completely taken care of almost instantly. It's very rare to visit an Apple Store, now, that truly represents Apple well. I will drive out of the way just to make this my home store for anything I need in the future! Thank you!

Alyssa Kwiatkowski

I went in for 4 genius appointments in less than a month because I kept having computer issues (not their fault, the computer was 4 years old). But each and every time I went in the employees were extremely friendly, helpful, and apologetic that I still had problems. In fact, at my 4th meeting with a genius (at this point the computer had been sent in for repairs twice), they couldn't pinpoint my problem and gave me a whole new computer. I couldn't be happier with their customer service and I will definitely be going to this store for all my future Apple needs. PS: If you make an appointment to see a genius, you may have a wait a bit, depending on how busy the store is.

Chintan Patel

i went there 6-7 times... all days different and at different time.... WAITING PERIOD is 40-60 mins... staff is rude sometimes..and giving wrong information ... they are telling refurbished remake iphone, a NEW iphones... when i exchanged at half money they gave me refurbished one telling me its a brand new one.... but within 24hrs that iphone also had a same issue.... but the manager is so nice that she gave me my money back...... (AND NOW BIG NOOOO TO APPLE..... ONLY ANDROID, superfast with 'ok google') future is android...

John Sluga

This store is exceptional for the quality of the staff.

D. ISAEFF

Nice store, good friendly staff.

Ricky White

I give this location a 4, because they were extremely organized and patient. The tech troubleshooting my iMac explained everything thoroughly and was very informative and concise. My son took a music production class while I waited. Everyone was nice and accommodating. I give apple a 3 or 4 in general because you would think pricing for repairs of Apple products would be more competitively priced.

L O

If I could give zero stars I would. Never will return and seriously thinking of swithcing to galaxy. The guy who helped me made me feel stupid. I never leave reviews but hope someone reads this. I have gone in three times now and had my phone replaced. I paid 400 dollars for a new phone because I shattered the screen only to have it replaced with a non working phone and then getting it replaced again for a non working phone that now says no service.They had a two hour wait time so I came back only to be rushed off telling me he couldn't help me because my sim card. He didn't want to help me cause they were closing soon. He told me to call sprint. FYI I spoke to spring who told me there is technically something wrong with the device which I tried explaining to him but would not listen and made me feel dumb. He then told a different guy in front of me that I was trying to get my phone 15 mins before close time. I told them I would leave if they were unwilling to help and wanted to go home and i would just go another day without a phone. Don't come here. They just give you refurbished phones anyways.

Osprey Fishing

I will keep this portion fact based and brief. I made an appointment for 5pm Thursday February 14, 2019 to repair my iphone 7. I received zero notification there was any issue. I arrived early, there was an employee waiting outside to let me know the store was closed due to the system being down. The employee was recommending using the Woodfield location to make an appointment. I asked for his assistance making an appointment because I did not have access to a phone. He flat out refused to help due to “security issues” and the “system being down.” Some final facts. I went through 4 IPhone 6 due to product malfunction in under 6 months in 2017. I have purchased 12 apple products over the last 15 years. 1000’s of dollars spent. I will use my opinions in this section. The employee out front displayed deplorable customer service. He is a toxic person. When I asked for help, he was rude, proud to say no. I turned around and weighed my options, he kept chiming in. When I walked away, he continued to rudely antagonize me on my way to my car. I have had bad experiences at this location before with customer service, but this was beyond bad. I can deal with the store being closed, that is out of the employees control. I can deal with this being my 5th phone issue with apple in a couple years. I can’t deal with being treated like garbage.

Blue Farmhouse

I went to make a purchase and was treated with such arrogance. I felt as though I was bothering the sales person. I hope I never need to go to an Apple store again. Much prefer purchasing product thru AT&T sales people. I limited my purchase today because of the attitude of sales person- his loss.

Jill Hansen

I have had my MacBook for almost 7 yrs. The 1st yr. I purchased a package of appointments to help me w/ all the features on my Mac; coming from a Windows environment. The person I worked w/ was good. When my battery wasn't holding a charge, they installed a new one without batting an eye. I recently was having issues w/ my Mac and took it over to the Apple store and the Genius Bar wizard knew what was wrong: I needed a new operating system. After purchasing a backup drive (had never backed up my computer), I rescheduled and went back for the new op. syst. install. They were wonderful. Had a couple other questions about doing stuff on my Mac and they were helpful. Had to go back again for a couple issues relating to the new system and again, they couldn't have been more knowledgeable or patient. My Mac is considered "vintage" at 7 yrs. old and they knew what to do.

Marilyn H

I have gone to this store many times. They have always provided excellent service. Sometimes the problem I have gets resolved without even going to The Genius Bar. The employees are all very knowledgeable.

Omar Gonzalez

Terrible service especially the younger ones

Prerak Patel

This is one of the best Apple stores I have ever visited! I had an online pickup for iPhone 11 Pro here! I had a really awesome experience! One of the crew members from the Apple team directly approached me, and directed me to the correct place! The guy who gave me the iPhone was really nice! Thanks Apple for making my experience wonderful!

Anjan Chakravarthy

Best Apple Store ever. Friendly staff and sleek, modern space.

Anna Pavlina

Very nice people

Carl Jovanovik

Great customer service as always

LT MarathonGirl

Don’t buy products here if you expect service. If it’s not under 14 days you have to send in. 14 days!!!!!

gwenneth maass

I was helped by a sweet kind lady. My phone screen was blank. My phone is fixed. I found the staff I met kind.

Julia Lambert

Very nice mall. Clean and we'll maintained

Liz Rugg

This apple store was great!! The Genius Bar guys were amazing! They completely fixed my computer's weird problem and were super nice about it. I'm glad I went here!

Catherine L

If you make an appointment ahead of time at the genius bar, you should have no issues or wait time. If you come in without an appointment, you will be disappointed.

Shahid Khatib

Worst customer attendants. Screwed up the appointment time. Baseless and useless explanations given on apples products not working properly. Senior technicians, good for nothing, totally worthless. All they keep saying is " i see 1000 phones in a day" to prove their argument. Total BS. Save your time and go to another Apple store instead. Not even worth 1 star. = 0

Susan Johnson

Had to wait a few days to get in, but the holidays were partly to blame. Once I was seated for a 3:30 pm appointment, I only had to wait about 15 minutes for a Genius. My Genius, CHRIS was very helpful and agreed I had a rotten apple phone. It was almost new, wouldn't charge and dangerously overheated. He got me a new one, and I was on my way home by 4:00pm. Thanks so much Chris!

James Munsterman

WENT INTO STORE STOOD 1HR WAITING TO BE HELPED WHILE WORKERS STOOD AROUND PLAYING WITH A DOG THAT WAS IN STORE REMIND YOU ALL I WAS MAKING A PURCHASE OF $590. SO I GO HOME GOT THE WRONG PHONE 7 NOT THE 7PLUS. NEXT DAY I GO BACK RETURN IT PAID MOST IN CASH THEN MY CARD THEY SAY OH WE HAVE TO PUT IT ALL ON UR CARD ***!!!!!!! WHATEVER I GO HOME AND CALL APPLE SPEAK WITH SOMEONE VERY NICE SHE SENDS ME A PROMO CODE THAT I CANT USE TO PURCHASE PHONE WHY EVEN SEND IT. I ASK HER HEY DO YOU GUYS PRICE MATCH SHE SAYS YES SIR WE DO. SO TODAY I CALL TO USE PROMO CODE. AND HAVE THEM PRICE MATCH.. AND THIS LADY SAYS NO WE CANT PRICE MATCH THAT COMPANY... I SAID TO HER YOU PEOPLE MAKE THE **** PHONE AND CANT PRICE MATCH... THE PAST 3 DAYS HAVE BEEN THE WORST WITH DEALING WITH APPLE JUST TO GET MY WIFE A NEW PHONE... THIS IS WHY I'M A SAMSUNG USER ATTENTION EVERYONE SWITCH TO SAMSUNG THEY HELP THERE CUSTOMERS THEY WILL PRICE MATCH ANY COMPANY THAT HAS THERE PHONES. WORST IN-STORE HELP AND SUPPORT WORST AT A LOT IF I MADE A 600 PURCHASE AT SAMSUNG AT LEAST I KNOW THEY GIVE ME DEALS AND EVEN FREE ITEMS FOR MAKING LARGE PURCHASES

Trevor Corpus

Shout out to Anes for being awesome and letting me open up my new iPhone box myself! Maybe it’s a millennial/gen z thing but I’m offended when people do it for me and don’t even offer. Also thank you for respecting that I already knew why I was there and knew what I wanted and didn’t need hand holding by someone having to describe the product to me as if I didn’t already read about it online and watch a few unboxing videos. I didn’t feel like I was drowning in someone’s sales pitch and it was refreshing and convenient.

Arthur Paley

Store is easy to find and find a parking nearby. The staff is very friendly and helpful. I was working with Ryan - good job..,,..

Oscar Lopez

Wait times are a bit ridiculous for the genius bar. If you come in late in the day, don't expect to be serviced the same day. Other than that, the staff is very friendly and knowledgeable.

Greg LeVault

I will preface this review by saying that I have touched and used an iPhone and I have always been and always will be an Android user. Having worked in I.T. I have never been an Apple fan. Far too proprietary for me. Having said that, I had to go here with my daughter so she could get her phone, that she owns and has for two years unlocked after having the screen replaced. Ridiculous really. We were informed that all she had to do was connect the phone to a computer, login to the iCloud and she could unlock the phone. Ok. Let's do that. Well there's only one problem. It's a Tuesday afternoon and the store is packed for some reason and it's going to take about two hours before we get to sit down with a tech at the "Genius Bar". The name is a misnomer. We had traveled 45 minutes to get there and we needed their help so we had to agree. So even though the help they would provide was free, we had to go sit and spend $50 on lunch while I waited for the text that they were ready for us. I don't see the attraction. Never will.

Michael Watkins

Showed up and doors were open, customers were being helped , and I went to look at headphones and was told “hey we are closed you gotta go” no hours posted outside and at least 5 people here. Terrible customer service and rude staff

Alex D.

I was waiting for a short time Resolved all issues with my iPhone Thank you Apple Deer Park team!

Braulio Valladares

They kept me waiting on the phone for 15 minutes and then the call got disconnect

E Krantz

I had the lovely pleasure of Nick being my Genius Bar "genius"! He was friendly and very helpful. Also, he was easy on the eyes and I wouldn't be opposed to receiving an email from him ;)

J Simmons

Jeff was super nice and helpful. He patiently walked us through our purchase of our first Mac Pro. He was very knowledgeable and it was a pleasant experience.

marsh neff

What a nightmare...its back to any phone other than Apple...employees were not being helpful because there weren't enough of them for the crowd they have to give service to. Apple needs to wake up

Shaun O'Leary

My MacBook crashed while I was at school and wouldn't turn on anymore. Calling customer service was a complete fail. Brought it here and they knew what the problem was in minutes and were able to explain it too. Said it would be ready in 3-5 days and was ready the very next day an hour after they opened. Amazing service.

Anil Punnam

Great experience. It was crowded but we could get someone to help us quickly. They were helpful and solved our issue without any nonsense and arguments...

Nia Nikas

You should keep your store open the same amount of time during the week (aka- monday-saturday) And make sunday the same hours

Amanda Saechao

Elliot and Gabe helped turn what could have been a complicated situation into a perfect situation. It was apparent that their customer service was important to them. I was greeted immediately and completely taken care of almost instantly. It's very rare to visit an Apple Store, now, that truly represents Apple well. I will drive out of the way just to make this my home store for anything I need in the future! Thank you!

Alyssa Kwiatkowski

I went in for 4 genius appointments in less than a month because I kept having computer issues (not their fault, the computer was 4 years old). But each and every time I went in the employees were extremely friendly, helpful, and apologetic that I still had problems. In fact, at my 4th meeting with a genius (at this point the computer had been sent in for repairs twice), they couldn't pinpoint my problem and gave me a whole new computer. I couldn't be happier with their customer service and I will definitely be going to this store for all my future Apple needs. PS: If you make an appointment to see a genius, you may have a wait a bit, depending on how busy the store is.

Chintan Patel

i went there 6-7 times... all days different and at different time.... WAITING PERIOD is 40-60 mins... staff is rude sometimes..and giving wrong information ... they are telling refurbished remake iphone, a NEW iphones... when i exchanged at half money they gave me refurbished one telling me its a brand new one.... but within 24hrs that iphone also had a same issue.... but the manager is so nice that she gave me my money back...... (AND NOW BIG NOOOO TO APPLE..... ONLY ANDROID, superfast with 'ok google') future is android...

John Sluga

This store is exceptional for the quality of the staff.

D. ISAEFF

Nice store, good friendly staff.

Lisa Slawny

Very helpful

Ricky White

I give this location a 4, because they were extremely organized and patient. The tech troubleshooting my iMac explained everything thoroughly and was very informative and concise. My son took a music production class while I waited. Everyone was nice and accommodating. I give apple a 3 or 4 in general because you would think pricing for repairs of Apple products would be more competitively priced.

L O

If I could give zero stars I would. Never will return and seriously thinking of swithcing to galaxy. The guy who helped me made me feel stupid. I never leave reviews but hope someone reads this. I have gone in three times now and had my phone replaced. I paid 400 dollars for a new phone because I shattered the screen only to have it replaced with a non working phone and then getting it replaced again for a non working phone that now says no service.They had a two hour wait time so I came back only to be rushed off telling me he couldn't help me because my sim card. He didn't want to help me cause they were closing soon. He told me to call sprint. FYI I spoke to spring who told me there is technically something wrong with the device which I tried explaining to him but would not listen and made me feel dumb. He then told a different guy in front of me that I was trying to get my phone 15 mins before close time. I told them I would leave if they were unwilling to help and wanted to go home and i would just go another day without a phone. Don't come here. They just give you refurbished phones anyways.

Osprey Fishing

I will keep this portion fact based and brief. I made an appointment for 5pm Thursday February 14, 2019 to repair my iphone 7. I received zero notification there was any issue. I arrived early, there was an employee waiting outside to let me know the store was closed due to the system being down. The employee was recommending using the Woodfield location to make an appointment. I asked for his assistance making an appointment because I did not have access to a phone. He flat out refused to help due to “security issues” and the “system being down.” Some final facts. I went through 4 IPhone 6 due to product malfunction in under 6 months in 2017. I have purchased 12 apple products over the last 15 years. 1000’s of dollars spent. I will use my opinions in this section. The employee out front displayed deplorable customer service. He is a toxic person. When I asked for help, he was rude, proud to say no. I turned around and weighed my options, he kept chiming in. When I walked away, he continued to rudely antagonize me on my way to my car. I have had bad experiences at this location before with customer service, but this was beyond bad. I can deal with the store being closed, that is out of the employees control. I can deal with this being my 5th phone issue with apple in a couple years. I can’t deal with being treated like garbage.

Blue Farmhouse

I went to make a purchase and was treated with such arrogance. I felt as though I was bothering the sales person. I hope I never need to go to an Apple store again. Much prefer purchasing product thru AT&T sales people. I limited my purchase today because of the attitude of sales person- his loss.

Jill Hansen

I have had my MacBook for almost 7 yrs. The 1st yr. I purchased a package of appointments to help me w/ all the features on my Mac; coming from a Windows environment. The person I worked w/ was good. When my battery wasn't holding a charge, they installed a new one without batting an eye. I recently was having issues w/ my Mac and took it over to the Apple store and the Genius Bar wizard knew what was wrong: I needed a new operating system. After purchasing a backup drive (had never backed up my computer), I rescheduled and went back for the new op. syst. install. They were wonderful. Had a couple other questions about doing stuff on my Mac and they were helpful. Had to go back again for a couple issues relating to the new system and again, they couldn't have been more knowledgeable or patient. My Mac is considered "vintage" at 7 yrs. old and they knew what to do.

Marilyn H

I have gone to this store many times. They have always provided excellent service. Sometimes the problem I have gets resolved without even going to The Genius Bar. The employees are all very knowledgeable.

Omar Gonzalez

Terrible service especially the younger ones

Anna Pavlina

Very nice people

Carl Jovanovik

Great customer service as always

LT MarathonGirl

Don’t buy products here if you expect service. If it’s not under 14 days you have to send in. 14 days!!!!!

Julia Lambert

Very nice mall. Clean and we'll maintained

Liz Rugg

This apple store was great!! The Genius Bar guys were amazing! They completely fixed my computer's weird problem and were super nice about it. I'm glad I went here!

Catherine L

If you make an appointment ahead of time at the genius bar, you should have no issues or wait time. If you come in without an appointment, you will be disappointed.

Shahid Khatib

Worst customer attendants. Screwed up the appointment time. Baseless and useless explanations given on apples products not working properly. Senior technicians, good for nothing, totally worthless. All they keep saying is " i see 1000 phones in a day" to prove their argument. Total BS. Save your time and go to another Apple store instead. Not even worth 1 star. = 0

Susan Johnson

Had to wait a few days to get in, but the holidays were partly to blame. Once I was seated for a 3:30 pm appointment, I only had to wait about 15 minutes for a Genius. My Genius, CHRIS was very helpful and agreed I had a rotten apple phone. It was almost new, wouldn't charge and dangerously overheated. He got me a new one, and I was on my way home by 4:00pm. Thanks so much Chris!

James Munsterman

WENT INTO STORE STOOD 1HR WAITING TO BE HELPED WHILE WORKERS STOOD AROUND PLAYING WITH A DOG THAT WAS IN STORE REMIND YOU ALL I WAS MAKING A PURCHASE OF $590. SO I GO HOME GOT THE WRONG PHONE 7 NOT THE 7PLUS. NEXT DAY I GO BACK RETURN IT PAID MOST IN CASH THEN MY CARD THEY SAY OH WE HAVE TO PUT IT ALL ON UR CARD ***!!!!!!! WHATEVER I GO HOME AND CALL APPLE SPEAK WITH SOMEONE VERY NICE SHE SENDS ME A PROMO CODE THAT I CANT USE TO PURCHASE PHONE WHY EVEN SEND IT. I ASK HER HEY DO YOU GUYS PRICE MATCH SHE SAYS YES SIR WE DO. SO TODAY I CALL TO USE PROMO CODE. AND HAVE THEM PRICE MATCH.. AND THIS LADY SAYS NO WE CANT PRICE MATCH THAT COMPANY... I SAID TO HER YOU PEOPLE MAKE THE **** PHONE AND CANT PRICE MATCH... THE PAST 3 DAYS HAVE BEEN THE WORST WITH DEALING WITH APPLE JUST TO GET MY WIFE A NEW PHONE... THIS IS WHY I'M A SAMSUNG USER ATTENTION EVERYONE SWITCH TO SAMSUNG THEY HELP THERE CUSTOMERS THEY WILL PRICE MATCH ANY COMPANY THAT HAS THERE PHONES. WORST IN-STORE HELP AND SUPPORT WORST AT A LOT IF I MADE A 600 PURCHASE AT SAMSUNG AT LEAST I KNOW THEY GIVE ME DEALS AND EVEN FREE ITEMS FOR MAKING LARGE PURCHASES

Trevor Corpus

Shout out to Anes for being awesome and letting me open up my new iPhone box myself! Maybe it’s a millennial/gen z thing but I’m offended when people do it for me and don’t even offer. Also thank you for respecting that I already knew why I was there and knew what I wanted and didn’t need hand holding by someone having to describe the product to me as if I didn’t already read about it online and watch a few unboxing videos. I didn’t feel like I was drowning in someone’s sales pitch and it was refreshing and convenient.

Arthur Paley

Store is easy to find and find a parking nearby. The staff is very friendly and helpful. I was working with Ryan - good job..,,..

Oscar Lopez

Wait times are a bit ridiculous for the genius bar. If you come in late in the day, don't expect to be serviced the same day. Other than that, the staff is very friendly and knowledgeable.

Greg LeVault

I will preface this review by saying that I have touched and used an iPhone and I have always been and always will be an Android user. Having worked in I.T. I have never been an Apple fan. Far too proprietary for me. Having said that, I had to go here with my daughter so she could get her phone, that she owns and has for two years unlocked after having the screen replaced. Ridiculous really. We were informed that all she had to do was connect the phone to a computer, login to the iCloud and she could unlock the phone. Ok. Let's do that. Well there's only one problem. It's a Tuesday afternoon and the store is packed for some reason and it's going to take about two hours before we get to sit down with a tech at the "Genius Bar". The name is a misnomer. We had traveled 45 minutes to get there and we needed their help so we had to agree. So even though the help they would provide was free, we had to go sit and spend $50 on lunch while I waited for the text that they were ready for us. I don't see the attraction. Never will.

Michael Watkins

Showed up and doors were open, customers were being helped , and I went to look at headphones and was told “hey we are closed you gotta go” no hours posted outside and at least 5 people here. Terrible customer service and rude staff

Alex D.

I was waiting for a short time Resolved all issues with my iPhone Thank you Apple Deer Park team!

Braulio Valladares

They kept me waiting on the phone for 15 minutes and then the call got disconnect

E Krantz

I had the lovely pleasure of Nick being my Genius Bar "genius"! He was friendly and very helpful. Also, he was easy on the eyes and I wouldn't be opposed to receiving an email from him ;)

marsh neff

What a nightmare...its back to any phone other than Apple...employees were not being helpful because there weren't enough of them for the crowd they have to give service to. Apple needs to wake up

Anil Punnam

Great experience. It was crowded but we could get someone to help us quickly. They were helpful and solved our issue without any nonsense and arguments...

Nia Nikas

You should keep your store open the same amount of time during the week (aka- monday-saturday) And make sunday the same hours

Stephanie Stoll

I walked in to the store today, without an appointment, on my lunch break. The staff was really understanding and helpful. Not only did they assist me immediately but they were able to resolve my issue in under an hour so I was not late coming back from my lunch break. If I could give more than 5 stars I would. Thank you to the managers whom assisted me and the technician who saved my phone!

Cheryl Wyslak

Really busy. If using the Genius Bar you really should make and appointment. Very helpful and respectful employees that will do all they can. Apple store app self checkout even better !

Angel Wilson

Apple store is very organized. I see classes are given to people here. I like it.

Salvador Juarez Jr.

It's nice and they have cool stuff

John Cantin

Slow as heck, and then they didn't even have what we came for. I really don't understand the Apple attraction.

CARRIER OfGlory

Nice clean courteous professional, all that you would expect from Apple.

Kim Rushforth

Helpful, friendly, knowledgeable staff. Great visit and learned a lot.

Rusnicova Olga

I was in big shock! I come to the store to buy wireless headphones and MacBook and I realize it was impossible ! I waiting over 20 minutes, and nobody try to help me. I was feeling like nobody take care of me, and I walk away. I’m so disappointed...

UAN

Great staff. They were very friendly.

Jen H.

Came here last Sunday and it was my first time ever stepping foot in an Apple store, though I’ve owned an iPhone for the last several years (having always bought older models, I purchased them from other places). Not quite sure why all the poor reviews, but I did have a good experience. Brought in my older models of an iPad and a couple of iPhones to get store credit and also planned on purchasing a phone outright. The wait was a little long, about 40-45 minutes, though it was to be expected as it was the weekend. I didn’t know how the sign in process worked upon walking in, but all it took was to ask one of the employees and they kindly directed me to the right person for signing in to get in line for assistance. Suzie was the employee who assisted me. She was pleasant and helpful. I was able to get store credit for the items I brought in and purchase the phone I wanted within an hour of getting assistance. The process wasn’t at all difficult. Thank you Suzie for the great customer service!

Anatolii Povtoreiko

My phone had a network connectivity issue and personal did not want to check phone and just ask me to go to network provider and talk to them , after that he asked to change a sim card .... after all of those I still had an issue. After couple of weeks doing all that he told me that my warranty expire a month ago and they wont fix it ....NOT PROFESSIONAL !!!!!

Brandon Stews

Why is it cloud so difficult to use iCloud. States I have no storage and 4 gbs of back up. I check my back ups and it’s 132mb. It won’t tell me what is taking the space or how to get rid of it. Useless considering when I used it to update to my new phone it deleted all of my old photos. Why are you making this so difficult it’s like you just don’t care. I can’t contact anyone and the forums are a joke. Makes android look like the better option.

Justin P

Poor customer service. Treat me, a college student, as some sort of a person who would go into the store to play with their devices when I actually want to talk to a specialist regarding to certain devices before I purchase it. They ignore my repetitive requests. Once I got a specialist, he looked like he still drunk from the night before and answer my question without further explaining what might cause the problem, how could I work around it, and what is the alternative devices I should used. His answer were either "Yes" or "No". Again, I spoke to a person who claim himself to be a "specialist", yet all I got was "As I have set before, it might not work with your current devices". Unprofessional indeed.

Admin Lshcd

This is the type of store Steve Jobs would have been proud of and the company in itself has evolved way more since the creation of their computers in 1976. I have been here a couple of times and the staff itself is helpful as they never push me into buying anything and as an avid consumer I always research ahead of time. I am not going to cry into my cornflakes about the Genius bar wait as I have a huge tech background as it makes sense to make an appointment but I guess for the lesser fauna who does know how to press restart this has to be a challenge.I highly recommend this store!

Dina Aguirre

Just call for appoitment for somebody to help set up my new iPad Pro, no appoitments until Dic 7 at 6:10 pm , this is ridiculous , I wait 15 minutes in the phone to speak with someone. This product is not cheap . Bad customer service.

Logan Guinaugh

Salesperson sucks! I was a ready to buy customer for the Apple Watch Series 3, had a few VERY simple questions. Came down to my last question on whether the app Strava was available on the iWatch, she didn’t know and wasn’t willing to find out without putting me into a que of 13 people. Things got personal, what a terrible salesperson. Won’t be returning to this location.

Bryce Kapitzky

Great service!

Eric Nuernberg

Great store everybody is really friendly and everything was taken care of

Andy Hanscom

Workers are helpful, if they don’t know something or can’t help with something specific they know who to call over to take care of you, place is organized and clean.

Morgan Douglas

Came here on April 15th, 2016 for a workshop where I learned to use GarageBand before I downloaded it on my phone because I knew how to use it on the computer but not on a mobile device. The staff was very helpful and friendly and I have been using GarageBand to make music on my phone eversince.

Troy Foster

I brought 3 phones in to this location after being on the phone with Tech Support for a few hours. AS I walked in, two gentleman took my name and said it would be about 30 minutes. Yen minutes later my name was called and I was sent to work with Amy Norris. This young lady was absolutely fabulous. I came in for resetting my apple ID, and she out did herself in her kind ways. I am clueless with technology, bit this young lady made the process really easy. She was awesome

Sean Crowley

Waited 30 min for help. Watched people walk through the door and get help. I’m not waiting there for my personal health....

The Machine

Absolutely pitiful customer service to say the least, and even after sending a survey asking for a response, one month later I haven't heard anything. I will never be back to this store, do yourself a favor and do all do your business online. This store is a waste of space, and only having one good team member on a team of 20 is a major staffing problem. If you think because you are Apple, you're too big to fail, you are wrong. I will never be back and I hope this review saves others from the same issues I had to deal with. Quick second of praise, if it weren't for Jim (Manager) this would have been the worst customer service experience of my life. At least you have one Gem, the rest of your staff need to realize without the customer, you cease to exist as a business.

Karen Camacho

Jack was the most amazing customer service representative on Wednesday. He was kind, helpful, and attentive. Thank you for the great experience.

Jeff Faye

Friendly service and accommodating.

melanie mallon

Today, I went to the store and was immediately greeted and helped out. Someone scheduled me an appt to meet with the genius. The store team is extremely organized so I waiting less than 5 minutes to get help. A team member that really stood out to me was named Ryder. Ryder was extremely friendly and amazing. Ryder helped me get what I was looking for easily with no issues. I am truly thankful there are people like Ryder at stores like Apple. It really takes someone like Ryder to provide the ultimate customer service. Ryder— thanks for your hard work, patience, and help!

Terry Levin

They provided us with outstanding service and they were prompt as well. Problem solved!

RB Boo

Great customer service! Very meticulous and attentive to our needs

James S

Went in to have my grandson's cracked screen replaced and immediately was told that they were not sure it could be calibrated. Tried to sell me a new phone. Recalibration is done doing a hard reset.

Vijaya Saradhi P

Wonderful team of "geniuses" . Have been there to fix my Mac which doesn't start after the recent update. It took an hour but Robert was quite sure about what he was doing got my Mac was fixed in time.

mark wisniewski

i am very disappointed with their service and they didnt help at all

R Brew

Took our son’s MacBook in for several issues. It was quickly diagnosed as a logic board issue and sent out for repairs. Very professional and excellent service. Would HIGHLY recommend this store for any Apple issues!

Joe Ray

Had to wait 5 hours for a camera replacement.

Amy K

Bad experience with Jason. Visited store after directed to by Apple care team. Jason was rude and lectured me on not taking the right steps to get my iWatch band replaced. Will not deal with him again. Told him this has been my only bad experience with Apple. He didn't care.

jeremy galfield

The so called genius’ are a total joke. I have never had a good experience there. Manager Chris was useless. Wouldn’t fix my camera that was broken. Phone one year old. The opposite of a good company. Apple doesn’t stand behind their poorly constructed products.

tori hale

nice people and they work quick. The staff is wonderful

Sam Knebel

Went there to buy a new iPad as a Christmas gift. I was standing by the iPads looking them over for about 10 minutes. There were approx. 15 Apple employees in red shirts in the store and several were just standing around talking to each other. One was playing with a robot that was walking around the store. I went up to one of the employees and ask if they could answer some questions about the iPads I had. He said "are you in the que?". I said what is that. He said you either need to check in online or with the person over there. I said that I just want to buy an iPad and be on my way. He said that he could not talk to me unless I was in the que. I went over to the guy by the door to to get in the que and asked how long it would be because I was on lunch and had limited time. He said it would be a 45 min to an hour wait. I said there are several Apple employees just standing around and I just want to buy a iPad. He said that's not how it works. I turned around and walked out. Apple's system is way too complicated. Why can't you just walk into a store and simply buy something. Went down the road to Best Buy and they were very friendly and answered all of my questions. They had a lot of Ipads in stock and had the one I decided on. I bought a few others items while I was there, so they got more sales. Best Buy was great!! Apple was ridiculous. Apple makes great products, but their stores are horrible!!

John Cluskey

After a 1.5 hour drive: "Please come back in 4 days." New Life Goal: Never return.

Dom Frelas

My experience there was pretty quick after having some troubles on the phone. As soon as I arrived i was greeted and I told the first person that I was here to meet someone at the genius bar for a repair. He said it would be a minute or two. 5 minutes goes by and I am greeted by the Genius. He was extremely nice and knew the problem right away. He told me the repair would be about an hour and a half. I asked how much and he told me that they would take care of it! He got all my info and I was gone in the next 5 minutes. After the hour and a half I arrived at the store, and a different employee ran out my phone and just had me give my email for receipt purposes. I was gone within 5 minutes of entering the store with a repaired phone.

Curtis Buck

The Apple support will tell you that an appointment will prevent you from being there for hours. They will be wrong. Why give appointments if walk ins get to get in front of you - even if you show up 15 mins early!

Cynthia Streb Wallace

Going to the Apple Store in Deer Park is a necessary evil for me. My aunt looks to me for help with her electronic devices which are all Apple products. When something goes wrong with them and I can't figure out what is going on, we head down to the Apple store for more help. The interior of the store is very noisy as it is always busy with many customers and tech employees. The room needs some serious acoustical help due to all the talking being splattered against stark and hard furnishings. I feel like the employees know just the basics and are schooled to look up on line any other answers they need. There doesn't seem to be an expertise that comes from several years of working job.

Tom Kramer

I don't know what the people who give low ratings on the store are expecting. I have been in sales my whole life with a good many of those years in retail, my experience at the store today was first class. No appointment, no problem - great experience. Phone was repaired in 90 minutes. What more could you ask for. This isn't McDonalds! people.

Vincent Luber

A Delightful Experience Walked in without an appointment, my old IPad had died, and was considering the purchase of a replacement as well as reviving my old unit. We lucked out with Alex. He spent a lot of time learning about our requirements and guided us in the selection of a new iPad. We bought one, then he fixed the old unit & helped us set up both of the models for immediate use. ASK for ALEX.. A Five Star experience.

Aidan Szwec

Great service

Liz Cross

I hardly ever write reviews, so me writing this says a lot haha....Me and my husband had the best experience at this apple store. There were 3 employees that took crazy amounts of time with us to figure out things so we were satisfied. Ben, Jen, and Stephen were and are amazing!! Thank you guys so much for all your hard work. They had so many people working it was almost one to one. Next to no wait time and extremely helpful and considerate. We would highly recommend this store.

Denis Bond

Too long. Took 30 min more to get phone back as promised

Jeffrey Rae

Why is the Deer Park Apple store closed at 7:30 on Thursday night

Katrin Juko

Long waiting, no place for kids

Gaby G

If I could give this store less than one star I would definitely do so. Although I have never dropped or mistreated my laptop in any way, I have had an ongoing issue with my MacBook Air for the past few months and originally went into the store in September and was told that I had to have my fan replaced and it would be close to $150 charge. When the Apple representative brought back my laptop I noticed a small dent on the bottom where they would open it up and brought it up to him, he said he might have accidentally dropped it but the laptop is working fine so it shouldn’t be an issue. The next day my battery started acting weird and worked way worse than it did before the fan was replaced. Since I am a college student and do not have much money I decided not to go into the store again because I knew they would charge me for something else to be replaced. The other day, my trackpad and keyboard started acting up and I tried powering it off but it went completely black and would not turn back on. I had gone into the Apple Deer Park store to try and figure out what is going on. The gentleman that was helping me, Steve, went into the back to “run tests” or something and came back out saying it was an issue with the motherboard it has to be replaced and it’ll cost roughly $500-$550, something of which I do not have. I brought up that they have misdiagnosed my Mac before and could this possibly be something else as well as I asked to speak to the manager. The manager, Anthony, came out without even looking at the Mac and said that Steve was right and we’d need to pay that amount otherwise the laptop can be recycled. The day after, I had gone into Best Buy to see if we could get any value for the MacBook or to see if they can take a look at it. It took them less than 5 minutes to turn the laptop on by plugging in an alternate keyboard/mouse. The issue was not the motherboard at all but rather the keyboard and trackpad needed to be replaced. We had contacted Anthony again to relate that they in fact did misdiagnose my issue and this is ridiculous that they kept trying to push for me to pay more and more money to have something that didn’t even need to be fixed…Anthony kept arguing with us telling us that we were wrong and he was still right it’s the motherboard. Overall, this is the worst customer service experience that I have ever had at this Apple location and felt that they were only trying to exploit money from me as a customer, thinking that I don’t know anything about this so I’d just give in and pay.

Scott Gallagher

My MBP was 3 years old and the logic board went. With a company wide recall, Apple replaced my motherboard. Not only that, they replaced my DVD drive, chassis, keyboard and display. Out of warranty, and NO CHARGE! I worked with Joyce at this location. She was amazing and made the right decisions to keep a customer very happy. there is a reason this company is the richest company on the planet. They are doing a lot right.

Stephanie Stoll

I walked in to the store today, without an appointment, on my lunch break. The staff was really understanding and helpful. Not only did they assist me immediately but they were able to resolve my issue in under an hour so I was not late coming back from my lunch break. If I could give more than 5 stars I would. Thank you to the managers whom assisted me and the technician who saved my phone!

Angel Wilson

Apple store is very organized. I see classes are given to people here. I like it.

Salvador Juarez Jr.

It's nice and they have cool stuff

John Cantin

Slow as heck, and then they didn't even have what we came for. I really don't understand the Apple attraction.

CARRIER OfGlory

Nice clean courteous professional, all that you would expect from Apple.

Kim Rushforth

Helpful, friendly, knowledgeable staff. Great visit and learned a lot.

UAN

Great staff. They were very friendly.

Jen H.

Came here last Sunday and it was my first time ever stepping foot in an Apple store, though I’ve owned an iPhone for the last several years (having always bought older models, I purchased them from other places). Not quite sure why all the poor reviews, but I did have a good experience. Brought in my older models of an iPad and a couple of iPhones to get store credit and also planned on purchasing a phone outright. The wait was a little long, about 40-45 minutes, though it was to be expected as it was the weekend. I didn’t know how the sign in process worked upon walking in, but all it took was to ask one of the employees and they kindly directed me to the right person for signing in to get in line for assistance. Suzie was the employee who assisted me. She was pleasant and helpful. I was able to get store credit for the items I brought in and purchase the phone I wanted within an hour of getting assistance. The process wasn’t at all difficult. Thank you Suzie for the great customer service!

Anatolii Povtoreiko

My phone had a network connectivity issue and personal did not want to check phone and just ask me to go to network provider and talk to them , after that he asked to change a sim card .... after all of those I still had an issue. After couple of weeks doing all that he told me that my warranty expire a month ago and they wont fix it ....NOT PROFESSIONAL !!!!!

Brandon Stews

Why is it cloud so difficult to use iCloud. States I have no storage and 4 gbs of back up. I check my back ups and it’s 132mb. It won’t tell me what is taking the space or how to get rid of it. Useless considering when I used it to update to my new phone it deleted all of my old photos. Why are you making this so difficult it’s like you just don’t care. I can’t contact anyone and the forums are a joke. Makes android look like the better option.

Justin P

Poor customer service. Treat me, a college student, as some sort of a person who would go into the store to play with their devices when I actually want to talk to a specialist regarding to certain devices before I purchase it. They ignore my repetitive requests. Once I got a specialist, he looked like he still drunk from the night before and answer my question without further explaining what might cause the problem, how could I work around it, and what is the alternative devices I should used. His answer were either "Yes" or "No". Again, I spoke to a person who claim himself to be a "specialist", yet all I got was "As I have set before, it might not work with your current devices". Unprofessional indeed.

Admin Lshcd

This is the type of store Steve Jobs would have been proud of and the company in itself has evolved way more since the creation of their computers in 1976. I have been here a couple of times and the staff itself is helpful as they never push me into buying anything and as an avid consumer I always research ahead of time. I am not going to cry into my cornflakes about the Genius bar wait as I have a huge tech background as it makes sense to make an appointment but I guess for the lesser fauna who does know how to press restart this has to be a challenge.I highly recommend this store!

Dina Aguirre

Just call for appoitment for somebody to help set up my new iPad Pro, no appoitments until Dic 7 at 6:10 pm , this is ridiculous , I wait 15 minutes in the phone to speak with someone. This product is not cheap . Bad customer service.

Logan Guinaugh

Salesperson sucks! I was a ready to buy customer for the Apple Watch Series 3, had a few VERY simple questions. Came down to my last question on whether the app Strava was available on the iWatch, she didn’t know and wasn’t willing to find out without putting me into a que of 13 people. Things got personal, what a terrible salesperson. Won’t be returning to this location.

Bryce Kapitzky

Great service!

Eric Nuernberg

Great store everybody is really friendly and everything was taken care of

Andy Hanscom

Workers are helpful, if they don’t know something or can’t help with something specific they know who to call over to take care of you, place is organized and clean.

Volodymyr Honchar

I tried to take out photo from my old iPod but they said we cannot because it's too old but it's still Apple was it mean......

Morgan Douglas

Came here on April 15th, 2016 for a workshop where I learned to use GarageBand before I downloaded it on my phone because I knew how to use it on the computer but not on a mobile device. The staff was very helpful and friendly and I have been using GarageBand to make music on my phone eversince.

Troy Foster

I brought 3 phones in to this location after being on the phone with Tech Support for a few hours. AS I walked in, two gentleman took my name and said it would be about 30 minutes. Yen minutes later my name was called and I was sent to work with Amy Norris. This young lady was absolutely fabulous. I came in for resetting my apple ID, and she out did herself in her kind ways. I am clueless with technology, bit this young lady made the process really easy. She was awesome

Sean Crowley

Waited 30 min for help. Watched people walk through the door and get help. I’m not waiting there for my personal health....

The Machine

Absolutely pitiful customer service to say the least, and even after sending a survey asking for a response, one month later I haven't heard anything. I will never be back to this store, do yourself a favor and do all do your business online. This store is a waste of space, and only having one good team member on a team of 20 is a major staffing problem. If you think because you are Apple, you're too big to fail, you are wrong. I will never be back and I hope this review saves others from the same issues I had to deal with. Quick second of praise, if it weren't for Jim (Manager) this would have been the worst customer service experience of my life. At least you have one Gem, the rest of your staff need to realize without the customer, you cease to exist as a business.

Karen Camacho

Jack was the most amazing customer service representative on Wednesday. He was kind, helpful, and attentive. Thank you for the great experience.

Jeff Faye

Friendly service and accommodating.

melanie mallon

Today, I went to the store and was immediately greeted and helped out. Someone scheduled me an appt to meet with the genius. The store team is extremely organized so I waiting less than 5 minutes to get help. A team member that really stood out to me was named Ryder. Ryder was extremely friendly and amazing. Ryder helped me get what I was looking for easily with no issues. I am truly thankful there are people like Ryder at stores like Apple. It really takes someone like Ryder to provide the ultimate customer service. Ryder— thanks for your hard work, patience, and help!

Terry Levin

They provided us with outstanding service and they were prompt as well. Problem solved!

RB Boo

Great customer service! Very meticulous and attentive to our needs

James S

Went in to have my grandson's cracked screen replaced and immediately was told that they were not sure it could be calibrated. Tried to sell me a new phone. Recalibration is done doing a hard reset.

Vijaya Saradhi P

Wonderful team of "geniuses" . Have been there to fix my Mac which doesn't start after the recent update. It took an hour but Robert was quite sure about what he was doing got my Mac was fixed in time.

mark wisniewski

i am very disappointed with their service and they didnt help at all

R Brew

Took our son’s MacBook in for several issues. It was quickly diagnosed as a logic board issue and sent out for repairs. Very professional and excellent service. Would HIGHLY recommend this store for any Apple issues!

Joe Ray

Had to wait 5 hours for a camera replacement.

Amy K

Bad experience with Jason. Visited store after directed to by Apple care team. Jason was rude and lectured me on not taking the right steps to get my iWatch band replaced. Will not deal with him again. Told him this has been my only bad experience with Apple. He didn't care.

jeremy galfield

The so called genius’ are a total joke. I have never had a good experience there. Manager Chris was useless. Wouldn’t fix my camera that was broken. Phone one year old. The opposite of a good company. Apple doesn’t stand behind their poorly constructed products.

tori hale

nice people and they work quick. The staff is wonderful

Sam Knebel

Went there to buy a new iPad as a Christmas gift. I was standing by the iPads looking them over for about 10 minutes. There were approx. 15 Apple employees in red shirts in the store and several were just standing around talking to each other. One was playing with a robot that was walking around the store. I went up to one of the employees and ask if they could answer some questions about the iPads I had. He said "are you in the que?". I said what is that. He said you either need to check in online or with the person over there. I said that I just want to buy an iPad and be on my way. He said that he could not talk to me unless I was in the que. I went over to the guy by the door to to get in the que and asked how long it would be because I was on lunch and had limited time. He said it would be a 45 min to an hour wait. I said there are several Apple employees just standing around and I just want to buy a iPad. He said that's not how it works. I turned around and walked out. Apple's system is way too complicated. Why can't you just walk into a store and simply buy something. Went down the road to Best Buy and they were very friendly and answered all of my questions. They had a lot of Ipads in stock and had the one I decided on. I bought a few others items while I was there, so they got more sales. Best Buy was great!! Apple was ridiculous. Apple makes great products, but their stores are horrible!!

John Cluskey

After a 1.5 hour drive: "Please come back in 4 days." New Life Goal: Never return.

Dom Frelas

My experience there was pretty quick after having some troubles on the phone. As soon as I arrived i was greeted and I told the first person that I was here to meet someone at the genius bar for a repair. He said it would be a minute or two. 5 minutes goes by and I am greeted by the Genius. He was extremely nice and knew the problem right away. He told me the repair would be about an hour and a half. I asked how much and he told me that they would take care of it! He got all my info and I was gone in the next 5 minutes. After the hour and a half I arrived at the store, and a different employee ran out my phone and just had me give my email for receipt purposes. I was gone within 5 minutes of entering the store with a repaired phone.

Curtis Buck

The Apple support will tell you that an appointment will prevent you from being there for hours. They will be wrong. Why give appointments if walk ins get to get in front of you - even if you show up 15 mins early!

Cynthia Streb Wallace

Going to the Apple Store in Deer Park is a necessary evil for me. My aunt looks to me for help with her electronic devices which are all Apple products. When something goes wrong with them and I can't figure out what is going on, we head down to the Apple store for more help. The interior of the store is very noisy as it is always busy with many customers and tech employees. The room needs some serious acoustical help due to all the talking being splattered against stark and hard furnishings. I feel like the employees know just the basics and are schooled to look up on line any other answers they need. There doesn't seem to be an expertise that comes from several years of working job.

Tom Kramer

I don't know what the people who give low ratings on the store are expecting. I have been in sales my whole life with a good many of those years in retail, my experience at the store today was first class. No appointment, no problem - great experience. Phone was repaired in 90 minutes. What more could you ask for. This isn't McDonalds! people.

Vincent Luber

A Delightful Experience Walked in without an appointment, my old IPad had died, and was considering the purchase of a replacement as well as reviving my old unit. We lucked out with Alex. He spent a lot of time learning about our requirements and guided us in the selection of a new iPad. We bought one, then he fixed the old unit & helped us set up both of the models for immediate use. ASK for ALEX.. A Five Star experience.

Aidan Szwec

Great service

Liz Cross

I hardly ever write reviews, so me writing this says a lot haha....Me and my husband had the best experience at this apple store. There were 3 employees that took crazy amounts of time with us to figure out things so we were satisfied. Ben, Jen, and Stephen were and are amazing!! Thank you guys so much for all your hard work. They had so many people working it was almost one to one. Next to no wait time and extremely helpful and considerate. We would highly recommend this store.

Denis Bond

Too long. Took 30 min more to get phone back as promised

Jeffrey Rae

Why is the Deer Park Apple store closed at 7:30 on Thursday night

Katrin Juko

Long waiting, no place for kids

Gaby G

If I could give this store less than one star I would definitely do so. Although I have never dropped or mistreated my laptop in any way, I have had an ongoing issue with my MacBook Air for the past few months and originally went into the store in September and was told that I had to have my fan replaced and it would be close to $150 charge. When the Apple representative brought back my laptop I noticed a small dent on the bottom where they would open it up and brought it up to him, he said he might have accidentally dropped it but the laptop is working fine so it shouldn’t be an issue. The next day my battery started acting weird and worked way worse than it did before the fan was replaced. Since I am a college student and do not have much money I decided not to go into the store again because I knew they would charge me for something else to be replaced. The other day, my trackpad and keyboard started acting up and I tried powering it off but it went completely black and would not turn back on. I had gone into the Apple Deer Park store to try and figure out what is going on. The gentleman that was helping me, Steve, went into the back to “run tests” or something and came back out saying it was an issue with the motherboard it has to be replaced and it’ll cost roughly $500-$550, something of which I do not have. I brought up that they have misdiagnosed my Mac before and could this possibly be something else as well as I asked to speak to the manager. The manager, Anthony, came out without even looking at the Mac and said that Steve was right and we’d need to pay that amount otherwise the laptop can be recycled. The day after, I had gone into Best Buy to see if we could get any value for the MacBook or to see if they can take a look at it. It took them less than 5 minutes to turn the laptop on by plugging in an alternate keyboard/mouse. The issue was not the motherboard at all but rather the keyboard and trackpad needed to be replaced. We had contacted Anthony again to relate that they in fact did misdiagnose my issue and this is ridiculous that they kept trying to push for me to pay more and more money to have something that didn’t even need to be fixed…Anthony kept arguing with us telling us that we were wrong and he was still right it’s the motherboard. Overall, this is the worst customer service experience that I have ever had at this Apple location and felt that they were only trying to exploit money from me as a customer, thinking that I don’t know anything about this so I’d just give in and pay.

Scott Gallagher

My MBP was 3 years old and the logic board went. With a company wide recall, Apple replaced my motherboard. Not only that, they replaced my DVD drive, chassis, keyboard and display. Out of warranty, and NO CHARGE! I worked with Joyce at this location. She was amazing and made the right decisions to keep a customer very happy. there is a reason this company is the richest company on the planet. They are doing a lot right.

tslazoo .

Slowest service on the planet. Was told a 15-20min wait time to purchase a new phone. I have to wait to purchase a new phone? What consumer store makes you wait to purchase a product, beside a car? The Apple store sales model is old and tired. Need to express the process to purchase

HUKIT

I had an appointment for the Genius Bar at 2:50pm for the touch screen locking up on my IPhone X. They promptly replaced the screen on my out of warranty phone at no charge in around an hour. Fast forward two hours later and I’m in a terrible 3 car accident and to my shock my screen was completely unresponsive and couldn’t call emergency services(forgot about the SOS function by pressing the on button), police, or anyone to come pick me up so let’s say I was upset to say the least. I went back to the store and spoke to the manager on call(who was a Navy Coreman and I was Army so we had to tease each other a little) but he understood and apologized for what transpired and then proceeded to walk in back and grab me a new phone at no charge! They didn’t have to replace the phone obviously but I’m certainly happy he did.

Stephanie Shah

Brought my new iPhone X in for system issues as well as problems with iCloud. First woman said she was not an HP expert so she couldn’t help me in terms of my back up issues with the iPhone. Diagnostics showed everything all clear. I kept explaining my problems with the phone in depth... She brings in an “elite” from the floor to help. Low and behold he isn’t an HP guy either and the solution to all of my problems was to restore my phone as new and individually download all of my files from my laptop. “Don’t use iTunes backup” oh okay. ABSOLUTELY NO HELP. Need better solutions to unoriginal problems and better all around help for people who don’t just use apple products.

Donna Summers

ABSOLUTELY AWFUL! Not only was staff PUSHY and RUDE, but a salesman gave me MAJOR ATTITUDE over asking a simple question. The place was unprofessional. Would’ve rather driven hours to reach another apple store. Will be calling management of whomever runs this sh** Show.

Alexa D

I came as a walk in today at 6:00 pm. The man who checked me in said it would be a 45 min wait. I sat there for an hour and then asked another employee where I was on the list and he could not find my name and told me to move tables. I sat at this table then for another hour and I finally got up and went to the lady that was then checking people in and asked her what my status was and she told me my appointment was not until 8?!? I told her I was told 45 mins and she said "well it says here you made an appointment for 8:00".

Gillian Young

Poor service. I had to approach workers for help, no one offered to help until I approached them. They have a slow service. I would recommend the Apple Store in Schaumburg. I also had a friend who went there and got their computer back damaged, which they eventually fixed but just be aware of your products conditions before and after leaving them there overnight.

Stephen S

You can not actually call this store, they route you to some call center that handles it for them. I can believe that you cant actually call the store itself.

Andrew Kim

Appreciate the ease of their online ordering and in store pick up process. Got a text message indicating that my order was ready so I wouldn’t show up too early and they sent a QR code to add to my Apple Wallet so that when I arrived, they’d simply scan it and knew what I was picking up. Pick up went smooth and Mike helped me out in a very courteous fashion. Despite the crowds the day after Christmas, I was in and out with my new iPhone and wireless charger in less than 10 min. Would definitely go back again given the speed and quality of service.

magda magana

Great customer service! I was having issues with my iPhone and Mac book. All issues were resolved fairly quickly.

Mr. Schutten

Ask for Sean. He's very good.

Panda Atlanta

The employees there shouldn’t represent Apple cuz Apple know for good customer service this is third time I go there and they give excuse they’re busy and I have to schedule different appointments this is very disappointing for Apple!!!!!

Stephanie Ambrose

I've encountered issues with my MacBook and these guys have been fantastic for me. I have received nothing but great service from the individuals in this store. Plus, they repair everything very quickly and are very friendly :)

De Ato

My problem was solved without any issues. Wonderful customer service. I was hesitant to come this store due to the fact that the store has low rating, but my experience was amazing. Robert, the tech, did a wonderful job. Very patience and take me through the whole process. While I was in the store I didn't see any unhappy customers. Based on my experience, I recommend this store if you have any issues.

Bobby Borissov

They helped me twice already with my iPhone. Dan, was very professional and nice guy to talk to and fixed my phone, before my appointment with Genius Bar to take place.

Scott Tait

I was on vacation from Scotland when my 3 month old apple phone stopped connecting to the cellular provider. I went to the Deer Park Apple store and with the help of Chantel and CJ they had me up and running in no time. It wasn’t a phone problem but a problem with my provider in the UK. Their manner, professionalism and helpfulness couldn’t be faulted. I’m really grateful to them for getting up and going again. Thank you both so much, you are a credit to Apple and the Deer Park store. Scott

Robert Smith

No separate line if you pre-order and pre-pay.

Anatoly Green Light

Sales are like zombies. Even if you do $2000 purchase. Waterproof iphone is a scam. The biggest BS I ever heard about. They refused to fix it or replace it. They say lots of factors involved yo go through the seals. So your phone is not waterproof.

Paige Downey

I hate hate hate how Apple has the stupid dongle now it is so stupid and the wurst to deal with I’m to the point where I might never buy a Apple product again

Grace Thompson

Horrible experience. -0- tech help. The apple giant truly doesn't care. Too big.

Cory Esposito

I go way too often. I have never had a good experience. The staff is friendly but If I have apple care and I have not used my repairs up. I should be able to get a new phone regardless of whether or not you messed up last time. I feel like I would get better customer service from a computer which is sad. Just don't go here so they can learn a thing or two about customer experience.

Cass McCaffery

Incredibly rude staff. Took off of work and drove 40 minutes after receiving an email that said part was ready for routine battery replacement, only to get there and be told it would take two hours, and was told I was lucky it would only be two hours because it can often take up to five hours. TO REPLACE A BATTERY. Person I interacted with was patronizing and rude.

EDUARD GRIGORYAN

Very helpful staff. Thanks.

Brian Van Patten

Very Helpful and knowledgable staff. A recall of the battery in my MacBook Pro is what brought me to this location. Besides getting my laptop fixed they taught me a few new skills using it. Keep up the great jog apple team.

Margarita Zaslavskaya

Alex, thank you so much for being so professional and helping me so fast with my phone and MacBook! I am highly satisfied! I called Apple to make an appointment and one of their representatives said I would have to wait until Thursday because they were all booked. I decided not to wait and just walk into the store and that is exactly what I did. I was helped right away by Alex! If I could give more than 5 stars on here I definitely would!

Michael Campbell

Told me to return for service at 5:41 and still waiting at 7:10. At least give someone an update while they wait. Also, maybe it’s time to either schedule less people or hire more? I will say that when the work is done, it is excellent, but the wait is the review.

Alex Benisin

Never ever will buy they product again despite the fact that I love they products, Bought Iphone X two month ago and took it with me to ride on Jetski, Did it with my Samsung s7 million times and nothing happened to it , So the Iphone X totally smashed after the ride and was broken I tried to unlocked it and locked the screen and now it is locked because "security" and apple cant open it and I will loose all data, why they are doing it ? No not because security like they say, they are very greedy and they want You to pay for icloud, How does it makes sense not to open the phone when somebody who bought the phone coming to unock it in the store ?! , In order to repair it/ give me new one they will charge me $550 + taxes, they took my old phone and going to fix it probably for few bucks and will sell it back to the market for $1000. The company is super greedy last time I bought something from apple.

Alden's Kennels Pet Resort

I am Janet Domrase. This one on one I paid for and waited for I have been made to feel like I have stolen it from the company twice now. I bought the computer in Dec. and spent $2000.00 and I can't get more than 2 hrs. out of these idiots! No Groups! I was sold one on ones! If you don't want to do it give me my money back! Simple! Janet

Amit Nagpal

An another Apple store in the neighborhood. Advantage is tax is less as compared to woodfield mall Apple store. For a phone worth 699 you will pay only 7.25% here as compared to 10% in woodfield which is still some savings as the price of the phone increases.

Dependable Pete

Manager Kate is the greatest, ask for her by name

ashton friggieri

Ausome service. Apple is the most best and reliable source ever. The new iPhone X should be bought by you. It is amazing! You should not buy the Samsung stuff buy apple products.

Logan Kessel

I had a wonderful experience this afternoon working with Mike! My iPhone X decided to commit suicide after Apples most recent update, which had me very upset. My IPhone was 6 months out of warranty and I thought I would have to bite the bullet and shell out nearly $300 to have my touchscreen fixed. Mike took me from A-Z in no time and got to the root of the problem quickly. My phone was fixed and the screen replaced, free of charge, and is working like Brand New! Thanks again, Mike!

Naresh Neelakantam

My wife has had endless issues with her iphone 7, since September when she her battery life was poor and she heard of the Apple program for $30 battery replacement. She had it done at the Deer Park, IL Apple store. Here are the details of our experience today and the reason for my rating and review follow… We visited the Apple store in Deer Park, IL around 10:30 am and were greeted by a floor rep after which my wife explained that she has had a lot history of issues with her phone and she needed to talk to a tech support person to get this resolved. She went back and said let me get you our chief Tech/"genius", but brought another Tech not the chief tech. He looked at their records and mentioned that this is the first repair for this device-which is technically true-but she has visited 3 or 4 other times for various other issues and visited once at the Northbrook store (and been given two refurbished iPhone 7's for swap/fix). She had also called Apple Care at least 10 times and spent at least 8 or 9 hours over literally days on the phone with Apple customer service and Tech Support troubleshooting, resetting, restoring, reinstalling, and starting as new. And additionally, she mentioned that the first time the problem started was six months ago! We thought it wasn’t fair to not take that into account off the bat. They went back and came back with the chief Tech Support person. He recommended getting another refurbished iphone 7 -going through possible pain point again or getting a trade-in now for the her current phone and getting a newer phone model. He seemed to think that iphone 7 inherently has the known issues - number of 7 phone that are turning up with these issues is increasing and evolving. So, it is likely that if we get a new boxed phone we will could have the same issues therefore, he recommended that we spend to trade in and get a newer phone model. If we have another issue with the refurbished iphone 7 (which would be the third refurnished phone that did this) then we would get a Brand New iphone 7. My wife and I did not like the thought of going through the pain of the possible/likely issues of the refurnished iPhone 7. At this point I mentioned that why can't they allow her to get the new iPhone 7 right now and avoid an addition pain point. He mentioned that it was their policy to have three phone swaps and then new phone to which we were exasperated and complained about having to do refurb again but they mentioned policy again so, reluctantly, we agreed it. But I mentioned that we are leaving unhappy and that I will have to write them a bad review about this experience. And that is what I have done here. Hopefully, my review makes sense and has some positive impact. Apple’s policy should not be used in cases as what my wife has gone through. Why must a customer go through this much pain and not get their problem addressed. For a titanic company like Apple, you would hope for so much better.

Molly O

I understand walking in around closing time but that does not mean you should ignore our presence. You have older people who don't know how to make an appointment online but they still need help. Employees there saw us sitting there and didn't even come up and ask if we have been helped yet. I was sitting next to a young man who had been there since 7:00 and he was told to sit there and wait for someone to come around and help him. I finally took the initiative and asked someone if there was a chance to have someone come back to the genius bar and help the people who have been sitting there for a while now. Finally someone comes and helps the young man sitting next to us, but no one ever came and took care of us. We had an appointment and we sat there til 9:00 and everyone kept walking by. I have never had this terrible of an experience at an apple store before. This is the first time ever.

MVP TRUCK PARTS CHICAGO

one of my earbuds was not charging so not working. They did not replace it even tho still under warranty!!!

Sambasiva Reddy

All items available

John Wondrasek

Tried to call to get a SIMPLE question answered. Couldn't get through to a human. Without question, the worst customer service I've ever encountered.

tslazoo

Slowest service on the planet. Was told a 15-20min wait time to purchase a new phone. I have to wait to purchase a new phone? What consumer store makes you wait to purchase a product, beside a car? The Apple store sales model is old and tired. Need to express the process to purchase

Juradic

I had an appointment for the Genius Bar at 2:50pm for the touch screen locking up on my IPhone X. They promptly replaced the screen on my out of warranty phone at no charge in around an hour. Fast forward two hours later and I’m in a terrible 3 car accident and to my shock my screen was completely unresponsive and couldn’t call emergency services(forgot about the SOS function by pressing the on button), police, or anyone to come pick me up so let’s say I was upset to say the least. I went back to the store and spoke to the manager on call(who was a Navy Coreman and I was Army so we had to tease each other a little) but he understood and apologized for what transpired and then proceeded to walk in back and grab me a new phone at no charge! They didn’t have to replace the phone obviously but I’m certainly happy he did.

Stephanie Shah

Brought my new iPhone X in for system issues as well as problems with iCloud. First woman said she was not an HP expert so she couldn’t help me in terms of my back up issues with the iPhone. Diagnostics showed everything all clear. I kept explaining my problems with the phone in depth... She brings in an “elite” from the floor to help. Low and behold he isn’t an HP guy either and the solution to all of my problems was to restore my phone as new and individually download all of my files from my laptop. “Don’t use iTunes backup” oh okay. ABSOLUTELY NO HELP. Need better solutions to unoriginal problems and better all around help for people who don’t just use apple products.

Lily Fallon

Very helpful and informative

Donna Summers

ABSOLUTELY AWFUL! Not only was staff PUSHY and RUDE, but a salesman gave me MAJOR ATTITUDE over asking a simple question. The place was unprofessional. Would’ve rather driven hours to reach another apple store. Will be calling management of whomever runs this sh** Show.

Alexa D

I came as a walk in today at 6:00 pm. The man who checked me in said it would be a 45 min wait. I sat there for an hour and then asked another employee where I was on the list and he could not find my name and told me to move tables. I sat at this table then for another hour and I finally got up and went to the lady that was then checking people in and asked her what my status was and she told me my appointment was not until 8?!? I told her I was told 45 mins and she said "well it says here you made an appointment for 8:00".

Gillian Young

Poor service. I had to approach workers for help, no one offered to help until I approached them. They have a slow service. I would recommend the Apple Store in Schaumburg. I also had a friend who went there and got their computer back damaged, which they eventually fixed but just be aware of your products conditions before and after leaving them there overnight.

Stephen S

You can not actually call this store, they route you to some call center that handles it for them. I can believe that you cant actually call the store itself.

Andrew Kim

Appreciate the ease of their online ordering and in store pick up process. Got a text message indicating that my order was ready so I wouldn’t show up too early and they sent a QR code to add to my Apple Wallet so that when I arrived, they’d simply scan it and knew what I was picking up. Pick up went smooth and Mike helped me out in a very courteous fashion. Despite the crowds the day after Christmas, I was in and out with my new iPhone and wireless charger in less than 10 min. Would definitely go back again given the speed and quality of service.

magda magana

Great customer service! I was having issues with my iPhone and Mac book. All issues were resolved fairly quickly.

Mr. Schutten

Ask for Sean. He's very good.

Panda Atlanta

The employees there shouldn’t represent Apple cuz Apple know for good customer service this is third time I go there and they give excuse they’re busy and I have to schedule different appointments this is very disappointing for Apple!!!!!

Stephanie Ambrose

I've encountered issues with my MacBook and these guys have been fantastic for me. I have received nothing but great service from the individuals in this store. Plus, they repair everything very quickly and are very friendly :)

De Ato

My problem was solved without any issues. Wonderful customer service. I was hesitant to come this store due to the fact that the store has low rating, but my experience was amazing. Robert, the tech, did a wonderful job. Very patience and take me through the whole process. While I was in the store I didn't see any unhappy customers. Based on my experience, I recommend this store if you have any issues.

Scott Tait

I was on vacation from Scotland when my 3 month old apple phone stopped connecting to the cellular provider. I went to the Deer Park Apple store and with the help of Chantel and CJ they had me up and running in no time. It wasn’t a phone problem but a problem with my provider in the UK. Their manner, professionalism and helpfulness couldn’t be faulted. I’m really grateful to them for getting up and going again. Thank you both so much, you are a credit to Apple and the Deer Park store. Scott

Anatoly Green Light

Sales are like zombies. Even if you do $2000 purchase. Waterproof iphone is a scam. The biggest BS I ever heard about. They refused to fix it or replace it. They say lots of factors involved yo go through the seals. So your phone is not waterproof.

Paige Downey

I hate hate hate how Apple has the stupid dongle now it is so stupid and the wurst to deal with I’m to the point where I might never buy a Apple product again

Cory Esposito

I go way too often. I have never had a good experience. The staff is friendly but If I have apple care and I have not used my repairs up. I should be able to get a new phone regardless of whether or not you messed up last time. I feel like I would get better customer service from a computer which is sad. Just don't go here so they can learn a thing or two about customer experience.

Cass McCaffery

Incredibly rude staff. Took off of work and drove 40 minutes after receiving an email that said part was ready for routine battery replacement, only to get there and be told it would take two hours, and was told I was lucky it would only be two hours because it can often take up to five hours. TO REPLACE A BATTERY. Person I interacted with was patronizing and rude.

EDUARD GRIGORYAN

Very helpful staff. Thanks.

Margarita Zaslavskaya

Alex, thank you so much for being so professional and helping me so fast with my phone and MacBook! I am highly satisfied! I called Apple to make an appointment and one of their representatives said I would have to wait until Thursday because they were all booked. I decided not to wait and just walk into the store and that is exactly what I did. I was helped right away by Alex! If I could give more than 5 stars on here I definitely would!

Michael Campbell

Told me to return for service at 5:41 and still waiting at 7:10. At least give someone an update while they wait. Also, maybe it’s time to either schedule less people or hire more? I will say that when the work is done, it is excellent, but the wait is the review.

Alex Benisin

Never ever will buy they product again despite the fact that I love they products, Bought Iphone X two month ago and took it with me to ride on Jetski, Did it with my Samsung s7 million times and nothing happened to it , So the Iphone X totally smashed after the ride and was broken I tried to unlocked it and locked the screen and now it is locked because "security" and apple cant open it and I will loose all data, why they are doing it ? No not because security like they say, they are very greedy and they want You to pay for icloud, How does it makes sense not to open the phone when somebody who bought the phone coming to unock it in the store ?! , In order to repair it/ give me new one they will charge me $550 + taxes, they took my old phone and going to fix it probably for few bucks and will sell it back to the market for $1000. The company is super greedy last time I bought something from apple.

Alden's Kennels Pet Resort

I am Janet Domrase. This one on one I paid for and waited for I have been made to feel like I have stolen it from the company twice now. I bought the computer in Dec. and spent $2000.00 and I can't get more than 2 hrs. out of these idiots! No Groups! I was sold one on ones! If you don't want to do it give me my money back! Simple! Janet

Amit Nagpal

An another Apple store in the neighborhood. Advantage is tax is less as compared to woodfield mall Apple store. For a phone worth 699 you will pay only 7.25% here as compared to 10% in woodfield which is still some savings as the price of the phone increases.

Dependable Pete

Manager Kate is the greatest, ask for her by name

ashton friggieri

Ausome service. Apple is the most best and reliable source ever. The new iPhone X should be bought by you. It is amazing! You should not buy the Samsung stuff buy apple products.

Naresh Neelakantam

My wife has had endless issues with her iphone 7, since September when she her battery life was poor and she heard of the Apple program for $30 battery replacement. She had it done at the Deer Park, IL Apple store. Here are the details of our experience today and the reason for my rating and review follow… We visited the Apple store in Deer Park, IL around 10:30 am and were greeted by a floor rep after which my wife explained that she has had a lot history of issues with her phone and she needed to talk to a tech support person to get this resolved. She went back and said let me get you our chief Tech/"genius", but brought another Tech not the chief tech. He looked at their records and mentioned that this is the first repair for this device-which is technically true-but she has visited 3 or 4 other times for various other issues and visited once at the Northbrook store (and been given two refurbished iPhone 7's for swap/fix). She had also called Apple Care at least 10 times and spent at least 8 or 9 hours over literally days on the phone with Apple customer service and Tech Support troubleshooting, resetting, restoring, reinstalling, and starting as new. And additionally, she mentioned that the first time the problem started was six months ago! We thought it wasn’t fair to not take that into account off the bat. They went back and came back with the chief Tech Support person. He recommended getting another refurbished iphone 7 -going through possible pain point again or getting a trade-in now for the her current phone and getting a newer phone model. He seemed to think that iphone 7 inherently has the known issues - number of 7 phone that are turning up with these issues is increasing and evolving. So, it is likely that if we get a new boxed phone we will could have the same issues therefore, he recommended that we spend to trade in and get a newer phone model. If we have another issue with the refurbished iphone 7 (which would be the third refurnished phone that did this) then we would get a Brand New iphone 7. My wife and I did not like the thought of going through the pain of the possible/likely issues of the refurnished iPhone 7. At this point I mentioned that why can't they allow her to get the new iPhone 7 right now and avoid an addition pain point. He mentioned that it was their policy to have three phone swaps and then new phone to which we were exasperated and complained about having to do refurb again but they mentioned policy again so, reluctantly, we agreed it. But I mentioned that we are leaving unhappy and that I will have to write them a bad review about this experience. And that is what I have done here. Hopefully, my review makes sense and has some positive impact. Apple’s policy should not be used in cases as what my wife has gone through. Why must a customer go through this much pain and not get their problem addressed. For a titanic company like Apple, you would hope for so much better.

Molly O

I understand walking in around closing time but that does not mean you should ignore our presence. You have older people who don't know how to make an appointment online but they still need help. Employees there saw us sitting there and didn't even come up and ask if we have been helped yet. I was sitting next to a young man who had been there since 7:00 and he was told to sit there and wait for someone to come around and help him. I finally took the initiative and asked someone if there was a chance to have someone come back to the genius bar and help the people who have been sitting there for a while now. Finally someone comes and helps the young man sitting next to us, but no one ever came and took care of us. We had an appointment and we sat there til 9:00 and everyone kept walking by. I have never had this terrible of an experience at an apple store before. This is the first time ever.

MVP TRUCK PARTS CHICAGO

one of my earbuds was not charging so not working. They did not replace it even tho still under warranty!!!

Sambasiva Reddy

All items available

Ronald Jost

Very staff

Cate Brusenbach

I have rarely ever had such excellent customer service. My Genius Brennan was just outstanding. I arrived 15 minutes early for my appointment and was seen immediately. He went above and beyond as far as I'm concerned. Ray has the patience of a saint. Cat helped me thru the purchase and set up of a new iPhone 6S. I went in to get an iTunes glitch fixed in my 4S (that is still getting resolved) came out with a new phone and a smile on my face. Deer Park staff all seemed to really be enjoying helping everyone in a very crowded store on a Saturday. Something that impressed me a great deal was the fact that the staff carefully slit the cellophane on each device box after it was placed in front of each person, but had the customer do the unwrapping. I just loved that! 5 Stars to the Deer Park Apple Store.

Callie Fine

I tried calling to get an appointment not only was I not able to get a live representative on the phone when I went into the store the first person I talk to you wouldn't help me and referred me to someone else upon talking to the person trying to get an appointment as I told him since I downloaded the new software my phone has not been responsive to the touchscreen and has been having glitches. He tried to tell me because I got my phone through a third-party insurance that I would need to purchase a new phone for upwards of $400. He kept fishing for reasons as to why he wouldn't help me due to the fact I got my phone through insurance which is a brand-new Apple product so from my understanding I should be able to go to Apple with technical support he refused to help me and was not knowledgeable and I could tell that he was lying in order to get me to buy more products I have not experienced worst customer service and I'm extremely disappointed with Apple and their employees.

PG Arya

Associate was very rude. I stopped by to buy iTunes gift cards and entered the store and the associate said to wait near the door very rudely. I said I am here to buy the gift cards and he didn't let me into the store and told me to wait until another associate can help me out in a very rude manner. I wouldn't recommend this store as they are very rude.

Jeff Landsman

Absolutely the best Apple Store experience in the suburbs. I have been to many of the various Apple Store locations and time and again I have received SUPERB service at this one. The staff is friendly and knowledgable and incredibly helpful. A+!

Hareesh

This is worst store in the world. Please Close this store

Phil Wilmot

Was picking up a phone for a friend. Booked a time slot but was still made to wait in the line outside to get into the actual store. There was more staff than members of the public inside the store, so didn't make much sense. Probably made to wait in a line to build up "hype" for a product launch that day. We didn't bother to wait. Came back a few days later when there was more people inside of the store than on the previous visit and we were attended to straight away. Odd.

Hyung Kim

Nice and neat place. Friendly staff.

Michael Mangan

This store is awesome. The poeple that work here are very professional and have a complete product understanding.

Tiffany Kilcoyne

I came in without an appointment because my phone decided to stop working, and they got me in as soon as they could. It was a bit of a wait but, like I said, I didn’t have an appointment and, they were extremely busy. (I mean, it’s Apple). They figured out the issue. I left my phone with them, they fixed it, I picked it up. Every single employee that I had talked to were very nice and helpful. Definitely thankful!

Jason Rehor

The new location is great and has a nice vibe to it. My phone had a huge problem and they were able to fix it in a timely manner.

Tomek C

Went in there for the touch disease issue with the 6 plus and was told by the dumb manager they could not do anything even though this was the 5th phone with the same exact issue. They did allowed me to use their land line to call customer service since my iPhone was basically useless . The iphone representative advised me they would send me a replacement phone for free and it was based upon the store manager if he wanted to issue a new phone on the spot but they had no control over him (wish I could remember that idiots name, but a bigger guy with glasses). He was a total prick and will never buy a brand new product from apple again. I use to buy every new phone that came out but ever since that experience I’m still on the 6 plus which I again had to have replaced and paid $150.00 for their problem issue which they finally recognize after a lawsuit.

Terry Conroy

Rude, too busy to help. Could not talk to a technician. Talked to you as if your time was not worth anything. Lied about how much actual time for the repair and then I had it fixed else where in 20 minutes. They only care about selling. The first time I ever walked out of an Apple store dissatisfied. Have been a huge fan of apple products and their support staff in the past but I would not go back in this store. I called the store manager afterwards and he could care less.

ashutosh mahajan

The service is good but I find apple products over expensive hence didnt like it. 200 dollars just to get a screen replaced and 600 dollars for iwatch with metal band.

matt cavanaugh

Perfect experience the tech Josh was spot on and very helpful. Great store...

Arun Kambhammettu

Appointment recommended.

Imran Hashmi

Terrible customer service. On three separate trips, I found the associates rude and pretentious. One associate was straight up making fun of an older guy and refused to respond when the old guy asked his name. I'll drive extra 15 miles to go to Schaumburg at this point than come here again.

ROGER TRIER

I have had great experiences whenever I visited this location.

Tracy Callahan

Yesterday my sons Ipad broke and we took it to the Apple store for a repair. The staff was so nice and accommodating. I would recommend this location for service.

Shawn Gregory

Had a problem with the screen on my phone being locked. Drove 25 miles from my home to Deer Park assuming I could be helped in an emergency. I was greeted by a store employee who was nice, but basically made an appointment for me. Apple Stores need to try to be more accomodating for people who have emergencies and need help in a pinch. Meanwhile, I still have a phone with a locked screen and am going out of town for business in 5 days.

Ester Salinas

Very Poor Service. Basically no service at all, sales team chatted among themselves.

Paul Gizel

Just Like Hollie Below me, I to was supposed to be on hold and I guess they forgot to hit the mute button. Very arrogant, snobby and overall rude people. Like I wasn't good enough to walk into their store. I had the same issue at the Bayshore location in Milwaukee yesterday too. Is this supposed to be a new trend? Treating your customer like crap? The fact that I've been looking for a different phone and computer to show my disapproval should say enough. Unbelievable...

Max Vierck

I was having major problems with an iPhone 4s that I had bought a couple of months earlier, I scheduled an appointment and they helped me right on time. I explained my problem in detail to the employee helping me (don't remember his name), he took it in the back to check with the diagnostic computer for a couple of minutes. He came back and replaced it with a brand new one for absolutely free. He was very polite, helpful, and technologically savvy throughout the entire process. :)

Ken O'Connor

Useless. After waiting for an hour I was told what I already knew and then told to go home and download my pics so they could reset the phone--but that means waiting around for a few hours, again! I got an IPhone because I was convinced they were a superior product and I bought into the idea that customer service matters to Apple. This is not what quality customer service looks like.

Brittany Doose

Seriously the best service. Went in for a new phone screen. Took less than 20 min. They took my phone. I was back in an hour and they were done. Super nice and quick and easy. I was so surprised. Thanks so much.

Chris Enders

High Society employees.

Cheyenne Sanchez

Shoutout to both Mike B’s for being very helpful and personable. You guys were great!

M Reaves

Picked up a couple items that I ordered online. They were ready within an hour and was in / out of the store in 5 minutes. Staff was very friendly.

Heyoka Muse

I love this store. i went in to check out the iPad Pro 12.9 screen. I loved the fact I could try it out right there and the sales guy was there to answer my questions.That was a great buy. I also had someone buy me an iPhone here for an early Christmas gift. People are so helpful here. I have always had a positive experience . Wonderful store with nice people!

Vanessa MK

Had to see what all the fuss was about! Got good service, helpful and fast. Just making an exchange and all went very smoothly. It was busy on a cold Friday night, but the staff made a point to help us quickly and efficiently.

Coti Mills

Customer service on the phone is a waste of time. Every time I call I have to wait a full hour at least to even talk to anyone. After I get a hold of someone they say no appotment are available for over 2 weeks and to try stopping in and wait around.

Benjamin Morici

Disclaimer: I worked her for nearly 3 years about 4 years ago, so i've got a bit of a biased opinion. Its important to understand this is one of the smallest Apple retail stores, so when it is busy its super busy and dead is dead. I use this store exclusively for repairs, I hardly ever buy anything here because of the distance. Repair times are very quick and appointments can be on time if scheduled smartly. Little realized fact is that tech appointments start early, before the retail part of it even opens. Try to get tech appointments before 11am or after 7pm. Also realize it is designed to be 1 appointment per device. Don't show up with a whole family worth of issues for a 15 minute appointment.

Closed Permanently

Fun time canoeing and very affordable

Ethan Pitzaferro

Great service, kind employees, somewhat quick repairs. I brought in my IPhone 6 with a cracked screen, poorly working battery and a broken home button and for 100$ they fixed all of it and it is like brand new and they did it roughly 3 hours. I wish all apple stores could have such a joyful process.

Veronica Cobos

Shane was extremely rude and did not care to help. Apple phone support sent me to store then Shane tells me to call Apple support. Noone wants to help!

ALI HASSAN

DON'T GO TO THIS STORE SPECIFIC. They waste alot of your precious time. One of the bad store I have ever go to. Manager is not a manager. He does not even know how to talk with customer. They are not man of words. They waste my 3 hours extra for battery replacement.

Renee Kollupaylo

If you"re not buying...they're not helping you. Stopped by to learn how to use a product. Was told someone would call me the next day to walk me thru it... No call. Went back a week later, and a kind young man taught me how to use it. I guess the first guy just didn't have time for me.

Moonex Ss

Ok so i went here an my son got lost and i never saw him again lol

Cate Brusenbach

I have rarely ever had such excellent customer service. My Genius Brennan was just outstanding. I arrived 15 minutes early for my appointment and was seen immediately. He went above and beyond as far as I'm concerned. Ray has the patience of a saint. Cat helped me thru the purchase and set up of a new iPhone 6S. I went in to get an iTunes glitch fixed in my 4S (that is still getting resolved) came out with a new phone and a smile on my face. Deer Park staff all seemed to really be enjoying helping everyone in a very crowded store on a Saturday. Something that impressed me a great deal was the fact that the staff carefully slit the cellophane on each device box after it was placed in front of each person, but had the customer do the unwrapping. I just loved that! 5 Stars to the Deer Park Apple Store.

Callie Fine

I tried calling to get an appointment not only was I not able to get a live representative on the phone when I went into the store the first person I talk to you wouldn't help me and referred me to someone else upon talking to the person trying to get an appointment as I told him since I downloaded the new software my phone has not been responsive to the touchscreen and has been having glitches. He tried to tell me because I got my phone through a third-party insurance that I would need to purchase a new phone for upwards of $400. He kept fishing for reasons as to why he wouldn't help me due to the fact I got my phone through insurance which is a brand-new Apple product so from my understanding I should be able to go to Apple with technical support he refused to help me and was not knowledgeable and I could tell that he was lying in order to get me to buy more products I have not experienced worst customer service and I'm extremely disappointed with Apple and their employees.

PG Arya

Associate was very rude. I stopped by to buy iTunes gift cards and entered the store and the associate said to wait near the door very rudely. I said I am here to buy the gift cards and he didn't let me into the store and told me to wait until another associate can help me out in a very rude manner. I wouldn't recommend this store as they are very rude.

Jeff Landsman

Absolutely the best Apple Store experience in the suburbs. I have been to many of the various Apple Store locations and time and again I have received SUPERB service at this one. The staff is friendly and knowledgable and incredibly helpful. A+!

Hareesh

This is worst store in the world. Please Close this store

Phil Wilmot

Was picking up a phone for a friend. Booked a time slot but was still made to wait in the line outside to get into the actual store. There was more staff than members of the public inside the store, so didn't make much sense. Probably made to wait in a line to build up "hype" for a product launch that day. We didn't bother to wait. Came back a few days later when there was more people inside of the store than on the previous visit and we were attended to straight away. Odd.

Hyung Kim

Nice and neat place. Friendly staff.

Michael Mangan

This store is awesome. The poeple that work here are very professional and have a complete product understanding.

Tiffany Kilcoyne

I came in without an appointment because my phone decided to stop working, and they got me in as soon as they could. It was a bit of a wait but, like I said, I didn’t have an appointment and, they were extremely busy. (I mean, it’s Apple). They figured out the issue. I left my phone with them, they fixed it, I picked it up. Every single employee that I had talked to were very nice and helpful. Definitely thankful!

Jason Rehor

The new location is great and has a nice vibe to it. My phone had a huge problem and they were able to fix it in a timely manner.

Tomek C

Went in there for the touch disease issue with the 6 plus and was told by the dumb manager they could not do anything even though this was the 5th phone with the same exact issue. They did allowed me to use their land line to call customer service since my iPhone was basically useless . The iphone representative advised me they would send me a replacement phone for free and it was based upon the store manager if he wanted to issue a new phone on the spot but they had no control over him (wish I could remember that idiots name, but a bigger guy with glasses). He was a total prick and will never buy a brand new product from apple again. I use to buy every new phone that came out but ever since that experience I’m still on the 6 plus which I again had to have replaced and paid $150.00 for their problem issue which they finally recognize after a lawsuit.

Terry Conroy

Rude, too busy to help. Could not talk to a technician. Talked to you as if your time was not worth anything. Lied about how much actual time for the repair and then I had it fixed else where in 20 minutes. They only care about selling. The first time I ever walked out of an Apple store dissatisfied. Have been a huge fan of apple products and their support staff in the past but I would not go back in this store. I called the store manager afterwards and he could care less.

ashutosh mahajan

The service is good but I find apple products over expensive hence didnt like it. 200 dollars just to get a screen replaced and 600 dollars for iwatch with metal band.

matt cavanaugh

Perfect experience the tech Josh was spot on and very helpful. Great store...

CPA Audit

We had a terrible experience with apple today. We were talk g to one of the managers, and he was being extremely disrespectful and he would cut me off when I was in the middle of a sentence. They were not helpful at all, and they were acting unprofessional and rude. This not the service I expect and want from a big company like apple.

Arun Kambhammettu

Appointment recommended.

Imran Hashmi

Terrible customer service. On three separate trips, I found the associates rude and pretentious. One associate was straight up making fun of an older guy and refused to respond when the old guy asked his name. I'll drive extra 15 miles to go to Schaumburg at this point than come here again.

ROGER TRIER

I have had great experiences whenever I visited this location.

Tracy Callahan

Yesterday my sons Ipad broke and we took it to the Apple store for a repair. The staff was so nice and accommodating. I would recommend this location for service.

Shawn Gregory

Had a problem with the screen on my phone being locked. Drove 25 miles from my home to Deer Park assuming I could be helped in an emergency. I was greeted by a store employee who was nice, but basically made an appointment for me. Apple Stores need to try to be more accomodating for people who have emergencies and need help in a pinch. Meanwhile, I still have a phone with a locked screen and am going out of town for business in 5 days.

Paul Gizel

Just Like Hollie Below me, I to was supposed to be on hold and I guess they forgot to hit the mute button. Very arrogant, snobby and overall rude people. Like I wasn't good enough to walk into their store. I had the same issue at the Bayshore location in Milwaukee yesterday too. Is this supposed to be a new trend? Treating your customer like crap? The fact that I've been looking for a different phone and computer to show my disapproval should say enough. Unbelievable...

Max Vierck

I was having major problems with an iPhone 4s that I had bought a couple of months earlier, I scheduled an appointment and they helped me right on time. I explained my problem in detail to the employee helping me (don't remember his name), he took it in the back to check with the diagnostic computer for a couple of minutes. He came back and replaced it with a brand new one for absolutely free. He was very polite, helpful, and technologically savvy throughout the entire process. :)

Ken O'Connor

Useless. After waiting for an hour I was told what I already knew and then told to go home and download my pics so they could reset the phone--but that means waiting around for a few hours, again! I got an IPhone because I was convinced they were a superior product and I bought into the idea that customer service matters to Apple. This is not what quality customer service looks like.

Brittany Doose

Seriously the best service. Went in for a new phone screen. Took less than 20 min. They took my phone. I was back in an hour and they were done. Super nice and quick and easy. I was so surprised. Thanks so much.

Chris Enders

High Society employees.

Cheyenne Sanchez

Shoutout to both Mike B’s for being very helpful and personable. You guys were great!

M Reaves

Picked up a couple items that I ordered online. They were ready within an hour and was in / out of the store in 5 minutes. Staff was very friendly.

Heyoka Muse

I love this store. i went in to check out the iPad Pro 12.9 screen. I loved the fact I could try it out right there and the sales guy was there to answer my questions.That was a great buy. I also had someone buy me an iPhone here for an early Christmas gift. People are so helpful here. I have always had a positive experience . Wonderful store with nice people!

Vanessa MK

Had to see what all the fuss was about! Got good service, helpful and fast. Just making an exchange and all went very smoothly. It was busy on a cold Friday night, but the staff made a point to help us quickly and efficiently.

Coti Mills

Customer service on the phone is a waste of time. Every time I call I have to wait a full hour at least to even talk to anyone. After I get a hold of someone they say no appotment are available for over 2 weeks and to try stopping in and wait around.

Benjamin Morici

Disclaimer: I worked her for nearly 3 years about 4 years ago, so i've got a bit of a biased opinion. Its important to understand this is one of the smallest Apple retail stores, so when it is busy its super busy and dead is dead. I use this store exclusively for repairs, I hardly ever buy anything here because of the distance. Repair times are very quick and appointments can be on time if scheduled smartly. Little realized fact is that tech appointments start early, before the retail part of it even opens. Try to get tech appointments before 11am or after 7pm. Also realize it is designed to be 1 appointment per device. Don't show up with a whole family worth of issues for a 15 minute appointment.

Closed Permanently

Fun time canoeing and very affordable

Ethan Pitzaferro

Great service, kind employees, somewhat quick repairs. I brought in my IPhone 6 with a cracked screen, poorly working battery and a broken home button and for 100$ they fixed all of it and it is like brand new and they did it roughly 3 hours. I wish all apple stores could have such a joyful process.

Veronica Cobos

Shane was extremely rude and did not care to help. Apple phone support sent me to store then Shane tells me to call Apple support. Noone wants to help!

ALI HASSAN

DON'T GO TO THIS STORE SPECIFIC. They waste alot of your precious time. One of the bad store I have ever go to. Manager is not a manager. He does not even know how to talk with customer. They are not man of words. They waste my 3 hours extra for battery replacement.

Moonex Ss

Ok so i went here an my son got lost and i never saw him again lol