Yesterday-
Came into the store with my kids. They walked in front of the manager taking an IPad photo of a game shelf, she asks them rather rudely to get out of the picture because she can't have upper management knowing that she was doing whatever it was with customers in the store. After offering me $1.85 for three 360 games I wanted to trade in to get a game for my kiddos I decided to just pay cash because I will sell those games for a lot more at the game store down the street.
Today-
I have to go back in to exchange the game that I bought yesterday for my kids because it will not load correctly even after I clean the disc. I WAIT IN LINE FOR AT LEAST 45minutes while a guy in front of me trades in 2 game stations and a bunch of games. I would have been more understanding had the same manager not have been discussing how complicated her scheduling that she was creating, for the employee that trying to check out the customer with the game systems, the entire time. There was another register right in front of her, but she had repeatedly told the employee that she was making the schedule and wasn't really there, which I assume was for me and the other 2 guys behind me to hear. Sorry to say, I walked out. I feel sorry for those guys because they are probably still in line. There's other places to go in town with better service and I consider this an expensive lesson but a good one, and will not even bother coming back to this place to return the game.......that is a very sad thing to say by the way. In retail a happy customer "might" tell one to two other people about the good service they had at an establishment, but an unhappy customer will tell the world of their mishappening. So here you go world.