Reviews of 765-Tech (Computer Repair)

Ron Worley

Wonderful technicians and very friendly service. Would not take my computer anywhere else.

Dave Ferguson

They take care of the customer beyond expectations!! The only choice!!

Rikki Antoine

Great customer service!!! I will be referring friends and family to Ty and his crew.

Shannon Bukowski

What an amazing team of professionals! Always quick to help & offer solid advice. Thanks guys!

Charlene Stoddard

The best place to get your PC or Mac fixed! These guys are so knowledgeable and their prices are reasonable. I highly recommend this shop to everyone!

spencer lucero

Walked in, try getting a quote on a few things. He knew his stuff, but was not friendly at all. Made the experience not in enjoyable.

RUfor80six

I had a bad experience with 765 tech. Long story short, I brought my computer in with problems with the hard drive and power jack. They couldn't fix the problems with the computer and I took it to someone else who was able to fix it. Naturally, I was under the impression that 765 tech was trying to up sale me on parts or a new computer that wasn't needed since the new person was able to fix it so quickly. I wrote a very horrible review and tried to call the owner but he wasn't there so decided to just leave it at the review. I had the owner Tyler reply to my review with his own. I replied with another review of my own. After all that, I had the technician that worked on my computer contacted me. I came to believe that the technician was not trying to up sale me but just couldn't fix the problems with the computer. We both apologized and I am sorry for what I said about the technician. I am still unhappy with the owner for not investigating the first review with his technicians and having to write a second review, that was taken down, in order to get a response and apology from the technician. I still haven't had an apology from the owner and I still can't find them on the Better Business Bureau...

Bill herbert

You guys rock! Thanks for keeping all of us at Bills Heating and Air up and running properly!

Heather Olsen

It's not hard for me to give a 5 star plus review. I had a new system installed in May of 2015. Last night the system stopped working. I called this morning and explained that it was a super important computer and need it fixed as fast as possible. I spoke to Harrison and he had Tyler come out within a couple of hours. He was very knowledgeable and had the system fixed in a few minutes of determining the problem. Everyone that I have dealt with from 765-Tech has been great! I have the system serviced twice a year and each time has been a pleasant experience. Tyler, Harrison, Eric, Daniel as well as everyone else at this company are at the top when it comes to service and quality. Thank you for a great system and for excellent service!

Danielle Prochaska

In November 2016 My 2013 MacBook Pro went down and wouldn't start-up. frantic I called 765 Tech and spoke with Ty the owner. I told him what the computer was doing and he said "hard Drive issue" told me to bring it in and they would replace it for 194.94. Having paid the company and picked my computer up, I was shocked two days later the same issues were happening again. I then took my Mac to Apple DUH! Never take a mac to a windows store EVER! I drove to their location 2946 N. Government way Coeur d'Alene, ID 83815 on February 22th, 2017 and spoke with an Eric who advised me, he was aware of the situation and that I would have to speak with Ty the owner of the company. Also, that it has been 5 months since the incident occurred and he (TY) probably wasn't going to do anything for me. On February 23rd, 2017, I called at 11 am PST and Eric picked up of the phone. I requested Ty and when Ty picked the phone, and I gave him my name, he stated he couldn't hear me and hung up. I called back a minute later on February 23rd, 2017 at 11:01 am PST - Ty answered the phone and again I explained who I was and he again stated: "he couldn't hear me". I stated "Eric could hear me just fine so I'm not sure why we are having any issue." and he then, could hear me. I explained "We did business back in Nov together, you replaced a hard drive for me which wasn't the issue my Mac Book Pro was having. I ended up taking it to the Apple store and they fixed the actual issue." He said "Let me interrupt you right there when we did business back in Nov, we spoke on the phone, you advised me that the hard drive didn't fix the issue and I told you to come in and we would give you a full refund within 30 days. You jumped the gun and went to your bank, and caused all these issues on yourself, now we aren't going to help you." Per the phone conversation back in Nov, I advised Ty that he "replaced a hard drive in my computer without any diagnostics and charged me 194.94 for an issue I never had." At which point he advised me to "bring it in before 5 pm" PST. I told him at the time I was in college full-time Monday through Friday 8 am to 5:30 pm PST and requested that he or one of his team members stay late, for this process to be done. He said "no" they wouldn't be able to do that. At which point I advised him "I was going to dispute it with my bank". He again said, "no don't do that bring it in during business hours". Unable to make it into their office during their business hours, I called Bank of America and requested the dispute. On February 23rd, 2017 during our phone interaction, I reminded him of that part of the conversation he proceeded to call me a "habitual liar" and told me "to take my business elsewhere" and hung up. I gave Ty at 765 Tech the ability to rectify the situation back in Nov 2016 and again on February 22nd and the 23rd of 2017. He was very rude and hung up on me. This company 765 Tech didn't do the job I needed, paid for and what their company claims to do on their website "We believe in working extremely hard to improve how we serve our customers while providing solid technology products and solutions." They have cost me extra time, money, and hardship. Not to mention the irrevocable consequences to my credit file and score. I have written confirmation from a tech at Apple stating and I quote "Hard drive was replaced by a third party to resolve issues but the hard drive was not related to the issue." PER APPLE: Problem Description/Diagnosis Issue: Customer states machine boots to grey screen. Steps to Reproduce: observed the issue at the bar, verified lines through display and green color tint, ran MRI and it flagged VST to be ran and also flagged her third party SSD in her machine. Ran VST and it did fail. I also ran storage diagnostics and it grey screens when running tests. Hard drive was replaced by third party to resolve issues but hard drive was not related to the issue.

Cory Phillips

Thanks for all of your hard work guys - You keep our business running smooth!

Front Desk

The Law firm I work at wouldn't be alive today if it wasn't for Ty & the crew at 765-Tech. Their ability to quickly & properly identify issues when we have them is second to none. The way they are able to quickly respond to our questions & help us remotely day or night is amazing. We here at OML Law appreciate everything they do & look forward to a long-standing professional relationship with 765-Tech! Keep up the good work guys!

Kyle Stott

Excellent service! They made a quick diagnosis of my non-bootable computer and reviewed all of my options. I highly recommend them!

Jane Burgess

Excellent customer service. So appreciated their quick assistance.

Mike Collicott

Excellent service. Diagnosed my bad hard drive within about 10 minutes while I waited. Told me what I needed and charged me nothing. I'll definitely be back when I need help again. Thank you 765-Tech!

Matt Leitholt

These guys have been great to work with. They are a true partner. We always feel in control and are given options of how to proceed. They offer innovative solutions that don't break the bank for our small business. Lastly, they are very responsive and go above and beyond. Thanks for being here!

Charyl Ragan

Thanks again Ty for always going above and beyond for me & my computers - You always save my day & I appreciate EVERYTHING that you do :-)

Jeremiah Farmer

You always save my bacon! Thanks for all of your support over the years!

Alan Harris

I had an older laptop that my daughter needed for college. Upon entering the store I received a warm welcome from both the staff and their shop puppy! They were so very friendly. They assured me they would look it over and give me a call back. The very next day I received a call and they gave me the details of what needed to be done. And it was ready to go that day. You can't beat the service or friendliness of this store. I would HIGHLY recommend them for all your service needs!

Steve Hinkelmann

Thanks for the prompt, speedy service! Keep up the good work!

Tacey Keylon

I'm not sure if you realize how bad it makes your business look to put parking signs for ONLY YOUR CUSTOMERS on two of the very limited spots in front of your strip mall. I, personally, will never patronize your business due to this. There are 6 businesses in your strip mall and the spots you have put your signs in rarely EVER have any cars parked there. I could understand one sign/spot but two is unacceptable and EXTREMELY RUDE!

Jacob Stewart

I appreciate everything you guys do for our office! Thanks for ALL that you do!

B Rasmussen

I have been working with them for years... Best service, fastest turnaround, and the best quality, period. There is no better local provider of the products or services.

Craig Sternberg

Looks like there are some confused people out there that have given the guys at 765Tech a 1-Star review. Hopefully you'll visit them in the future and see their 5-star service for yourself. They have been maintaining my network for more than a decade now and I trust them with all of my devices. Call them first, you'll regret it if you dont.

Heather K

765tech is as good as it gets! You will not find a better or faster computer repair shop in the Coeur d'Alene area. Thanks for keeping our computers in tip top shape, Ty!

Jan Norcross

Excellent work and service by Daniel. We shall return!

nancy Colburn Schilling

I love these guys & I absolutely love my new laptop they set me up with! Thanks for always being there for me and my family!

Karen Mishler

I love these guys, so patient with us older persons, fast wonderful service and not afraid to come to your home to fix/ repair your computer! Always have smiles on their faces at 765-TECH!

Rick Altman

Great place

Jeanette Francone

Whether it is service and support for my personal computer or at my place of business, we are always taken care of promptly and efficiently. Would not go anywhere else for my needs or my companies needs. Thanks for always providing quality products, service, and support!

David McCullough

Fixed my computer in 5 minutes!

Mary Evelyn Schweikert

You guys are the best! Thanks for understanding that we live quite a ways from CDA & getting us fixed up same day, we really appreciate it!

Chris Coleman

Call me

Jordan Matheson

Our computer started to slow down. On Sunday morning we awoke and found our computer screen was solid black with the words' "hard drive error". We unplugged the unit for one hour and started it back up. It ran fine for the remainder of the day, still slow. The next morning the black screen was back. We called 765-tech as they are rated very high online. I spoke with a tech at length over the phone. He listened to the problem and communicated to me the computer's hard drive was likely failing. He quoted me prices for various levels correction. We delivered the computer to the store on Monday morning. I spoke to the same employee as I had earlier on the phone. They told me they anticipated the turn around time for the repair should be two days. On Tuesday afternoon they contacted us and conveyed the computer was repaired and ready for pick up. Computer savvy people out there probably know swapping hard drives isn't very difficult if one knows what they are doing, obviously we don't. Due to our ineptness at all things computer technical we opted to pay them to save all existing electronic files from the old hard drive, replace the old hard drive with a new solid-state one, re-install existing folders/files and finally re-configure the computer to look and respond like it did prior to the hard drive failure. The quoted price was just above $200. We don't know if that is high or low, but we are very pleased with what we received. I will continue to use 765-Tech for all our computer issues. We also intend to purchase our college bound daughter a laptop from here. They have/had units similar to what Costco has/had, for less, plus they are there for IT support.

Emily Swanson

I have been going to them since they opened their first store.They have never failed me or my family and have provided excellent service.I am very happy that we have someplace to bring our computers when they have a problem.They have always explained everything about what went wrong with my computers over the years.Thank you for being the place to go for help. :)

edmax74 .

I was on a flight and drink was spilled on my computer. I was in town visiting family when I found out my computer crashed from the spill. I brought my computer in to see if the guys at 765-Tech could get my computer up and working. Well they informed me that it wasn’t going to work and they didn’t charge me for the diagnostic check. I brought it back to see if they could get my data off the machine and they didn’t have an adapter for my computer bc it was a specialized computer. Again, they didn’t charge me for the work. They were so cool about everything. All 3 guys were super nice and extremely helpful. They checked the machine and found out it was still under warranty, which was good to know since it was a work computer. I would definitely recommend 765-Tech to anyone needing computer help. They were so nice and knowledgeable. Great guys and they have a cute Boston Terrier that welcomes you when you walk in.

Zack Richerson

Thanks again for the quick turn-around guys! Keep up the good work!

Martin Reighard

You Guys Rock!

Scott Sembar

These guys are great, always willing to help & are super patient with older folks like me :-) Definitely give them a chance if you haven't already.

Gerald G

Friendly and knowledgeable staff. They were unable to fix my computer (not their fault as the motherboard was not available from Dell) but my experience with them was still a positive one.

Biz Connection

DO NOT GO HERE! Owner (Tyler brown) claims to have done services to computer then refuses to make it right. then proceeds to steal your equipment after being told payment will not be made until the service they claimed to do is actually done! police reports have been filed! please be careful who your trust!

Bonne Giese

You guys rock, thanks again for always being there for me!

Heidee McMillin

Thank you soooo much for the prompt service!

Raena Lynn

The best computer store in CDA :) Very helpful, professional, prompt, and honest. Greatly appreciated!

Angie A

Excellent customer service! Tyler took care of my issue so much quicker than I expected. I was worried my computer was toast because someone infected my laptop and gave it a horrible virus and tried to get me to call them, one of those scams. Those things can be scary and you’re afraid to touch anything on your computer Incase it makes it worse but now it works great. Thank you Tyler!

Ron Ball

You guys are the best!

Jim Mundy

Tyler and his crew are the best !! HONEST, TRUSTWORTHY, LOCAL , They stand behind everything that goes out their door. As a local consultant having a local resource like these guys is invaluable.

Jennifer Hartley

Customer support is AMAZING!

Bill Alberts

Always helpful and my diagnostics have always been free.

Tori rain

Absolute horrid service!! Takes weeks for them to get done and then never does the work they say they did and bill you hundreds of dollars anyways! Then they like to steal your computer and claim you wont pay them for their service when they didn't do anything they said they would. Tyler brown (owner) refuses to answer his phone and make things right! DO NOT GO HERE!!!!!!

Alaina Gyuricza

DO NOT RISK YOUR BUSINESS by trusting this company! After months of him saying he was fixing the computer it is still unusable, he then billed us over a thousand dollars for work that wasn’t done. When we refused to pay for the services that were not rendered , he SNUCK INTO OUR SALON AND STOLE OUR COMPUTER hours before we opened for the day!! He waited for an employee to unlock the door and then ran in behind her, then proceeded to go into the back office, leaving several doors open, before grabbing our computer and running out. We have very sensitive bank and employee info, very critical information on that computer. THIS COMPANY IS A SCAM AND THEY WILL SNEAK INTO YOUR BUSINESS AND STEAL FROM YOU.

Linda Thompson

Took my really broke home computer to Harrison at 765 Tech. He called me every step of the way, never did anything I didn’t ask and checked with me about pricing before doing it. I am impressed at their excellent customer service and the quality of work done. Thanks!

Marlis Corbin

I have worked with Ty for many years at my work and for my personal computers. Response for help has always been timely. Work on computers is excellent. I would wholeheartedly recommend 765-Tech.

Rose Morningstar AKA Iron Maiden

This is the last computer store you will ever need!! Tyler & his staff are amazing! He has been working on my technical items for years. I have tried other places & had to bring it back to him to fix. They can do everything from building you a tricked out system, to networking large offices, to smaller jobs like system upgrades & clean up. They are always fast & friendly. Thanks guys for making my life easier & my business run smoother!!

Debbie Ellis

Thank you soooo much for always being there for us! You guys rock!

Letus the Dragon

Bring your computer here FIRST! Had 3 hard drive crashes on my laptop within a year a half. After being exhausted from paying roughly $200 each crash for a replacement and wondering if my computer was just a dud, brought it here and they fixed it within the day! Very helpful, nice, actually told me what was going on with it, and it's been running beautifully ever since. Even faster than before! Side note: they do not work on phones but man I wish they did because I would bring all my electronics to them first.

Jamie Duman Office

You guys are the best! Thanks again for everything that you do for me & everyone here at my office! Keep up the good work!

Mark Peterson KXLY

You know how you have children and you think, I love these people and will nourish and nurture them and send them to college and later, when technology gets beyond your understanding and ability, your children will help you navigate your computer? Well, it doesn't happen that way. Children are great, really great, but some grow into doctors or farmers who are no better at figuring out why your computer crashes than you. Which brings me to Tyler & his crew at 765-Tech. Tyler, thank you for saving our computer lives. It is rare to run into someone as knowledgeable and skilled and accessible and good at their jobs as you. I've talked to my wife and we have just one more question: Can we adopt you?

Joel's Janitorial

Being a small business owner I wouldn't have a lot of the tools to run my business successfully if it wasn't for Ty and everyone at 765Tech. The quality of the pre-owned laptop I purchased was amazing and the price was within my means, the guys there always have time to answer any question and help in any way possible.

Jeff Yates

Everyone in this office is incredibly friendly, knowledgable, and very understanding to my needs! My computer crashed a day before my presentation and they got me up and running in no time at all. I bought the computer from them many years ago, and they treated me as if I had just purchased it yesterday! What a life saver Tye was. I would highly recommend 765Tech to any one in the area!!!

Michael Boehm

These guys are the best! They take care of business with an honest attitude and fair pricing. I would suggest you call or come see them first!

Nathaniel Dale

Professional, friendly, fast & honest. I wouldn't go anywhere else!

Bob Ellis

These guys are great! Don't waste your time going anywhere else.

T Brown

As a business owner, you never want to read a bad review about your company. I will use this opportunity to share a few things about our company & hopefully earn your business. 1. Our technicians are not paid commissions. 2. We repair systems, not physically broken parts. 3. We give free diagnostic checks, and we give our honest opinions. 4. We thoroughly test machines that come in for service. 5. Our average turn-around time for repair is 24-48 hours. 6. We encourage customers to get a second opinion 7. We've been in business since October of 2002 & have had an A+ rating with the Better Business Bureau since day 1. Please consider using us for your future computer repair needs! Thanks for checking us out!

Sam Charyl Ragan

Amazing service.....recommend everyone!!!

Idaho Fence

765TECH is awesome!! Your computer nightmare becomes their problem and they understand your urgency and frustrations. Fast to fix your problems and unbelievable computer savey!! Highly recommend them!

Larry Tucker

I have been doing business with Ty Brown for several years. During that time I have found Ty and his technicians to be very knowledgable, friendly, and dedicated to providing fast and reliable solutions to my computer issues. Ty is a friendly, smart, and accomodating person with a wealth of knowledge. He is a professional and his interaction with customers shows honesty and a desire to help. I would not hesitate to recommend 765 Tech as the best computer repair and support available in North Idaho.

Shelbi Dion

Ty (and all the other guys) at 765 Tech has saved us numerous times when our computers needed serious help. He works quickly and knows what he's doing! All of the guys are respectful, professional and great to work with. We wouldn't call anyone else!

judith adams

GO here first! These guys saved my life on more than one occasion. Don't bother going anywhere else... Fast repairs, friendly staff and fair prices. Give them a call if you have questions. Thanks again guys! Keep up the good work!

stacie bishop

We really appreciate EVERYTHING that you guys do for us. Thanks soooo much for all of your help over the years!