Reviews of Apple Royal Hawaiian (Computer Repair)

JJ

Right in the heart of Waikiki. So that's nice. Wide variety, you won't be disappointed.

Ty Elliott

Great service

mayore joe

Their products were abundant and immediately, an employee helped me with my purchase

Jeff Chevrier

It's an apple store what else can I say

홍창범

(Translated by Google) it's delicious! (Original) 맛있어요!

John Weatherly

First and foremost, no one greeted us as we walked in. We had walked in with the intention of buying a new MacBook. No one acknowledged our presence, or even looked at us. The staff was rude and atmosphere didn’t seem friendly. No one even asked if we needed help with anything. As we left no one even batted an eye as we walked out the door. If I could give zero stars I totally would.

Chris Johnson

I have been in here several times for both sales and service and have been helped by courteous and knowledgable staff on every occassion. Much less busy than the Ala Moana store.

hyunmin jung

(Translated by Google) Soso (Original) 소소

방현우

(Translated by Google) Friendly haeoh (Original) 친절해오

Bryan Switalski

Great staff, always busy

Sandeep M

Very unprofessional scheduling staff! I ended up wasting an hour and left without anyone helping me despite having an appointment!

Mark Mutti

Excellent experience with Mikey who was very knowledgeable and helpful!

Anita Brown

This is an awesome store. The staff are so helpful, plentiful and fun. The Apple store not only sells products but runs training sessions that you can book to learn how to use their devices for Mac Computers, Apple Watch and more.

Harry Rosier

Best shop in the centre. Great service 11/10

Casey G

Very clean store and friendly staff. Painfully inefficient at moving lines during busy periods.

Connor Doherty

I brought my laptop to get repaired under warranty but they told me it wasn't covered anymore, yet it was still under warranty on the receipt. Then got ignored so I had to fight to get one of them to double check. They then said their system was playing up. They treat you like you have no idea about technology when they're clueless themselves!

Sibo456

Banana is better!

PJ Murray

Nice store. Nice staff. Got a new cord. Left happy.

Franci Kuncic

Friendly staff.

Breno Pasqualato

Waikiki Apple store

Do Gyun Kim

Less busy

Lee Castelo

Just in the Apple store, getting pricing for a screen replacement. The people who I was working with were nice however I saw some employees mocking me and my wheelchair. Literally cried when I left. Happy Thanksgiving, right? ☹️

Angry Watermelon

Prices were way cheaper than in most places, and also very friendly staff!

Robert Ogram

Iphone needed to be replaced. Service was great. Best shopping/support Service. Friendly Staff. Thank you Jaz!

Bill Braddock

Staff was very attentive and knowledgable. Answered all of our questions about the products we were interested in.

Ryan Crosley

Helpful staff!

Paul Thorsen

For being a bigger than normal sized store, they don't have a lot of accessories.

1house23 .

Go and shop till you drop.

DONGKUN LEE

Not bad but products are a few

Marc Wedding

Not an Apple fan, but my daughter is, so a visit was mandatory. I'm sure it was the bees knees of your into that kind thing. Did appreciate the fact that I/we weren't hassled by staff.

chikuwa Kou

(Translated by Google) It was good to have a wide selection of accessories. (Original) 広くてよかった アクセサリーの品揃えは普通。

Steven Mc Dougall

They were friendly and helpful got it

T ENOMOTO

最新機種OK

라구리

Great flagship store ever

Tim Pletcher

Great place Thanks

Shelly Sprinkle

I had to visit the Genius Bar to have my OS reinstalled. I walked in to find the store super busy, but thanks to Nick, he was able to fit me in within 30 minutes and got everything taken care of for me so quickly and efficiently. He was very knowledgeable and helpful as was every other associate in the store. I highly recommend this store!

Inggrid M

(Translated by Google) Steady (Original) Mantap

Jamin Rice

Excellent customer service and support! I walked in with no appointment (which is not necessarily recommended) and they were able to see me at the Genius Bar within ten minutes. My multi touch screen problem on a two day old 6s was taken care of in minutes! Logan was kind and helpful, and upon discovering that Apple isn't replacing screens on the 6s yet... They gave me a brand new phone. I had really high expectations, and was hopeful that the company I stand behind would live up to them... They sure did!!! Even helped sort out my iCloud ignorance. Two thumbs waaayyy up!!!

Makoto Takemasa

(Translated by Google) Witnessed explosive buying (Original) 爆買いを目撃した

Sherif Saleh

Fantastic as other Apple shops

Jan Pullen

Very polite & most helpful

Esteban Atenor

Local en una gran ubicación.

George Barrios

Great service

JJ

Right in the heart of Waikiki. So that's nice. Wide variety, you won't be disappointed.

Ty Elliott

Great service

mayore joe

Their products were abundant and immediately, an employee helped me with my purchase

Jeff Chevrier

It's an apple store what else can I say

홍창범

(Translated by Google) it's delicious! (Original) 맛있어요!

John Weatherly

First and foremost, no one greeted us as we walked in. We had walked in with the intention of buying a new MacBook. No one acknowledged our presence, or even looked at us. The staff was rude and atmosphere didn’t seem friendly. No one even asked if we needed help with anything. As we left no one even batted an eye as we walked out the door. If I could give zero stars I totally would.

Chris Johnson

I have been in here several times for both sales and service and have been helped by courteous and knowledgable staff on every occassion. Much less busy than the Ala Moana store.

hyunmin jung

(Translated by Google) Soso (Original) 소소

방현우

(Translated by Google) Friendly haeoh (Original) 친절해오

Bryan Switalski

Great staff, always busy

Sandeep M

Very unprofessional scheduling staff! I ended up wasting an hour and left without anyone helping me despite having an appointment!

Mark Mutti

Excellent experience with Mikey who was very knowledgeable and helpful!

Anita Brown

This is an awesome store. The staff are so helpful, plentiful and fun. The Apple store not only sells products but runs training sessions that you can book to learn how to use their devices for Mac Computers, Apple Watch and more.

Harry Rosier

Best shop in the centre. Great service 11/10

Casey G

Very clean store and friendly staff. Painfully inefficient at moving lines during busy periods.

Connor Doherty

I brought my laptop to get repaired under warranty but they told me it wasn't covered anymore, yet it was still under warranty on the receipt. Then got ignored so I had to fight to get one of them to double check. They then said their system was playing up. They treat you like you have no idea about technology when they're clueless themselves!

Sibo456

Banana is better!

PJ Murray

Nice store. Nice staff. Got a new cord. Left happy.

Franci Kuncic

Friendly staff.

Breno Pasqualato

Waikiki Apple store

Do Gyun Kim

Less busy

Lee Castelo

Just in the Apple store, getting pricing for a screen replacement. The people who I was working with were nice however I saw some employees mocking me and my wheelchair. Literally cried when I left. Happy Thanksgiving, right? ☹️

Angry Watermelon

Prices were way cheaper than in most places, and also very friendly staff!

Robert Ogram

Iphone needed to be replaced. Service was great. Best shopping/support Service. Friendly Staff. Thank you Jaz!

Bill Braddock

Staff was very attentive and knowledgable. Answered all of our questions about the products we were interested in.

Ryan Crosley

Helpful staff!

Paul Thorsen

For being a bigger than normal sized store, they don't have a lot of accessories.

1house23

Go and shop till you drop.

DONGKUN LEE

Not bad but products are a few

Marc Wedding

Not an Apple fan, but my daughter is, so a visit was mandatory. I'm sure it was the bees knees of your into that kind thing. Did appreciate the fact that I/we weren't hassled by staff.

chikuwa Kou

(Translated by Google) It was good to have a wide selection of accessories. (Original) 広くてよかった アクセサリーの品揃えは普通。

Steven Mc Dougall

They were friendly and helpful got it

T ENOMOTO

最新機種OK

라구리

Great flagship store ever

Tim Pletcher

Great place Thanks

Shelly Sprinkle

I had to visit the Genius Bar to have my OS reinstalled. I walked in to find the store super busy, but thanks to Nick, he was able to fit me in within 30 minutes and got everything taken care of for me so quickly and efficiently. He was very knowledgeable and helpful as was every other associate in the store. I highly recommend this store!

Inggrid M

(Translated by Google) Steady (Original) Mantap

Jamin Rice

Excellent customer service and support! I walked in with no appointment (which is not necessarily recommended) and they were able to see me at the Genius Bar within ten minutes. My multi touch screen problem on a two day old 6s was taken care of in minutes! Logan was kind and helpful, and upon discovering that Apple isn't replacing screens on the 6s yet... They gave me a brand new phone. I had really high expectations, and was hopeful that the company I stand behind would live up to them... They sure did!!! Even helped sort out my iCloud ignorance. Two thumbs waaayyy up!!!

Makoto Takemasa

(Translated by Google) Witnessed explosive buying (Original) 爆買いを目撃した

Sherif Saleh

Fantastic as other Apple shops

Jan Pullen

Very polite & most helpful

Esteban Atenor

Local en una gran ubicación.

George Barrios

Great service

chantel kekua

I had a appointment went early thinking maybe can be seen earlier NOPE we actually got seen about 20 minutes after our time when Joan finally got to help us it was instant damaged phone was collected and traded out it took us 5 minutes with her and then Purchased an iPad Pro and a pen and case the gentleman asked if we wanted someone to help sit it up I said Yes I paid for all my items gentlemen came back with our receipt and said have a good evening. I was like Uuummmmm okay and left bvb the store while driving all the way back home to pearl city my son set up his phone since that wasn't set up in the store as well.

jiho park

(Translated by Google) The spacious and very friendly staff (Original) 넓고 아주 친절한 직원들

Shawn H

Good Apple Store. Fast service

Richs Raul

(Translated by Google) IPhone 7 Plus models are out of stock (Original) 아이폰7 플러스 모델은 품절 ㅋㅋ

Elizabeth Long

I cannot say enough good things about the Apple Store and its employees at the Royal Hawaiian center. I walked in without an appointment and was immediately introduced to ERIC. It took over two hours to diagnose and correct the problem with my iPad. Eric was patient, professional and zeroed in on the problem and happily was able to correct it. A big thank you to ERIC and to the entire staff. I wish you continued success. Elizabeth Long, Toronto, Canada.

Jonathon Seiffert

Friendly staff and a clean modern space like all Apple stores. Can be very busy though.

Leah Faye

Everyone knows what they are talking about! Great place

Sandra Baker

No technician on staff after a certain time so they can’t help you with any tech issues. Also, they were out of splitters!!!

harish reddy

Well I went to this store by calling to the apple care to replace screen for my Iphone 7 plus.when I called out and they have mentioned it would take around 149 when went on to store they have mentioned it will take around 180.Then I was asked to collect the phone at the end of day.so, When I went to pick up the phone.They stick some thing on the screen and mentioned they cant replace the screen and they left me a situation where I should have to buy a new phone since I am pretty sure if they take off the one attacked to the screen.the Screen will break and will be left off with much worst scenario.I had to sacrifice for all my plans to buy a new version of Iphone and then comes the worst part the new iphone which I brought is always acting weird.It always swipes to right Even if I didnt even touch the screen . I usually recommend apple for their wonderful customer care which made me eat my words.

Philip Suh

genius bar appointments easier to get here than at ala moana. free parking w validation for royal Hawaiian shopping center

Jonathan A.

Pretty much worse apple store i’ve ever been. Customer support at genius bar is useless. Staff is unfriendly. I’d recommend sending them back to customer service school.

jamilo jaja

(Translated by Google) Visited 2015/11/25. Very friendly staff, showing their own custom iPhone small6s by5s RoseGold and showing their interest in "Show me more." I bought a SIM-free iPhone6s & 6s + that I had been asked for. (Original) 2015/11/25に訪問。とても気さくなスタッフで、自前のカスタムiPhone small6s by5s RoseGoldを見せると「もっと詳しく見せてくれ」と興味を示してくれたりして。頼まれていたSIMフリーiPhone6s&6s+を購入して来ました。

C C

This is the 1st time I have ever walked into an Apple Store and wasn’t greet. I stood in the store for over 5 minutes and not helped me. Shame I really wanted to purchase a iPad today.

Sean Gonzales

OMG.....they said 10 minutes. Ended up waiting 45 with no interaction woth staff. Not busy at all, other people waiting were even looking around like what is going on

Jiwoong Jung

(Translated by Google) In his first Apple Store! Sateum Apple TV (In Korea, still unsatisfactory usability)! Blah ㅋㅋㅋ Helping a handsome payment to white employees were kind. (Original) 내 생애 첫 애플스토어! (아직 한국에선 사용성이 아쉬운) 애플티비를 샀음!ㅋㅋㅋㅋ 잘생긴 백인 직원분이 친절하게 결제를 도와줌.

Leonardo Tolosa

(Translated by Google) Very good as always (Original) Muy bien como siempre

Jason Masterson

They care about their customers, are genuine to providing any kind of information or the best deals. Everyone is so friendly love y'all.

Joshua N

Apple's service is typical 5 stars and our recent visit was no different. My wife purchased a selfie stick which the remote battery cover was defective. They staff ended up opening over 15 boxes to find one that was not defective. It appears all of them were defective. Luckily this brand made 2 different colors and sure enough the other color was fine. The exchange was a breeze and we able to resume or vacation with very little downtime. Photos attached showing the store closed and preparing for Hurricane Lane. It was a shame as Lane forced many businesses to close for several days and we got barely a sprinkle or rain.

Vignesa Moorthy

Great venue. Surprisingly not crowded considering the busy tourist belt.

Rad Pal

Lots of expensive stuff, and a friendly staff. :)

Shawna Donogh

Fun place

Eli Ayase

(Translated by Google) Good service attitude (Original) 服务态度不错

S L

Service so slow

Christopher M Yasuma

This is usually the best place to go during product launches because most locals don't want to go through the trouble of parking in Waikiki. However, parking is adequate as the store validates for the Royal Hawaiian Shopping Center parking lot.

Mads Mortensen

Super butik kan klart anbefale den :-)

Euichan Ko

(Translated by Google) Other than a lot of people! (Original) 사람 많은 거 빼고는 다

Cool Wind

(Translated by Google) It is a nice place for tea breaks in the middle of Waikiki Street. (Original) ワイキキの通りの中ほどにありお茶休憩にいい場所です。

Bradley Sacks

The greatest Apple Store on the beach!

漢程黃

(Translated by Google) (Original) 蘋果

vivi damiani

This was a great experience due to Shelby the amazing apple genus! Thanks.

Yenfu Li

one of the biggest Apple store

Joss H

Great store. Quite big and clean lots of staff!

Fabio Corradi do Carmo

The staff there was amazing and friendly. This store is located in downtown of Oahu. It’s a good idea go to the store and after that, walk around the stores and restaurants.

Caroline Noble

Helpful of my apple needs to reset my phone

Michael D

Great staff. iPhone broke while on vacation and they helped to replace the unit

StarLeo

(Translated by Google) Free Wi-Fi (Original) 무료 와이파이

Parker Watson

Came in for a problem with my phone. Employee was nice and easy to work with. Had my problem fixed while I went out for dinner, came back with everything worked out and no issues. Thanks!

E Won

Great service, all the staff is friendly and relaxed

Arlene Worthington

Wonderful experience

Phil Stripling

My experiences in Apple stores have been uniformly good. Employees are knowledgeable and polite. I'm usually greeted at the door and directed to the person who can help me with my problem or question. Any wait times are generally brief.

chantel kekua

I had a appointment went early thinking maybe can be seen earlier NOPE we actually got seen about 20 minutes after our time when Joan finally got to help us it was instant damaged phone was collected and traded out it took us 5 minutes with her and then Purchased an iPad Pro and a pen and case the gentleman asked if we wanted someone to help sit it up I said Yes I paid for all my items gentlemen came back with our receipt and said have a good evening. I was like Uuummmmm okay and left bvb the store while driving all the way back home to pearl city my son set up his phone since that wasn't set up in the store as well.

jiho park

(Translated by Google) The spacious and very friendly staff (Original) 넓고 아주 친절한 직원들

Shawn H

Good Apple Store. Fast service

Richs Raul

(Translated by Google) IPhone 7 Plus model sold out ㅋㅋ (Original) 아이폰7 플러스 모델은 품절 ㅋㅋ

Elizabeth Long

I cannot say enough good things about the Apple Store and its employees at the Royal Hawaiian center. I walked in without an appointment and was immediately introduced to ERIC. It took over two hours to diagnose and correct the problem with my iPad. Eric was patient, professional and zeroed in on the problem and happily was able to correct it. A big thank you to ERIC and to the entire staff. I wish you continued success. Elizabeth Long, Toronto, Canada.

Jonathon Seiffert

Friendly staff and a clean modern space like all Apple stores. Can be very busy though.

Leah Faye

Everyone knows what they are talking about! Great place

Sandra Baker

No technician on staff after a certain time so they can’t help you with any tech issues. Also, they were out of splitters!!!

harish reddy

Well I went to this store by calling to the apple care to replace screen for my Iphone 7 plus.when I called out and they have mentioned it would take around 149 when went on to store they have mentioned it will take around 180.Then I was asked to collect the phone at the end of day.so, When I went to pick up the phone.They stick some thing on the screen and mentioned they cant replace the screen and they left me a situation where I should have to buy a new phone since I am pretty sure if they take off the one attacked to the screen.the Screen will break and will be left off with much worst scenario.I had to sacrifice for all my plans to buy a new version of Iphone and then comes the worst part the new iphone which I brought is always acting weird.It always swipes to right Even if I didnt even touch the screen . I usually recommend apple for their wonderful customer care which made me eat my words.

Philip Suh

genius bar appointments easier to get here than at ala moana. free parking w validation for royal Hawaiian shopping center

Jonathan A.

Pretty much worse apple store i’ve ever been. Customer support at genius bar is useless. Staff is unfriendly. I’d recommend sending them back to customer service school.

jamilo jaja

(Translated by Google) Visited 2015/11/25. Very friendly staff, showing their own custom iPhone small6s by5s RoseGold and showing their interest in "Show me more." I bought a SIM-free iPhone6s & 6s + that I had been asked for. (Original) 2015/11/25に訪問。とても気さくなスタッフで、自前のカスタムiPhone small6s by5s RoseGoldを見せると「もっと詳しく見せてくれ」と興味を示してくれたりして。頼まれていたSIMフリーiPhone6s&6s+を購入して来ました。

C C

This is the 1st time I have ever walked into an Apple Store and wasn’t greet. I stood in the store for over 5 minutes and not helped me. Shame I really wanted to purchase a iPad today.

Sean Gonzales

OMG.....they said 10 minutes. Ended up waiting 45 with no interaction woth staff. Not busy at all, other people waiting were even looking around like what is going on

Jiwoong Jung

(Translated by Google) In his first Apple Store! Sateum Apple TV (In Korea, still unsatisfactory usability)! Blah ㅋㅋㅋ Helping a handsome payment to white employees were kind. (Original) 내 생애 첫 애플스토어! (아직 한국에선 사용성이 아쉬운) 애플티비를 샀음!ㅋㅋㅋㅋ 잘생긴 백인 직원분이 친절하게 결제를 도와줌.

Leonardo Tolosa

(Translated by Google) Very good as always (Original) Muy bien como siempre

Jason Masterson

They care about their customers, are genuine to providing any kind of information or the best deals. Everyone is so friendly love y'all.

Joshua N

Apple's service is typical 5 stars and our recent visit was no different. My wife purchased a selfie stick which the remote battery cover was defective. They staff ended up opening over 15 boxes to find one that was not defective. It appears all of them were defective. Luckily this brand made 2 different colors and sure enough the other color was fine. The exchange was a breeze and we able to resume or vacation with very little downtime. Photos attached showing the store closed and preparing for Hurricane Lane. It was a shame as Lane forced many businesses to close for several days and we got barely a sprinkle or rain.

Vignesa Moorthy

Great venue. Surprisingly not crowded considering the busy tourist belt.

Rad Pal

Lots of expensive stuff, and a friendly staff. :)

Shawna Donogh

Fun place

Eli Ayase

(Translated by Google) Good service attitude (Original) 服务态度不错

Christopher M Yasuma

This is usually the best place to go during product launches because most locals don't want to go through the trouble of parking in Waikiki. However, parking is adequate as the store validates for the Royal Hawaiian Shopping Center parking lot.

Mads Mortensen

Super butik kan klart anbefale den :-)

Euichan Ko

(Translated by Google) Other than a lot of people! (Original) 사람 많은 거 빼고는 다

Cool Wind

(Translated by Google) It is a nice place for tea breaks in the middle of Waikiki Street. (Original) ワイキキの通りの中ほどにありお茶休憩にいい場所です。

Bradley Sacks

The greatest Apple Store on the beach!

Hugo Houghton

Absolutely atrocious service. Apple just care about getting your money and locking you into their platform. They were rude and told me to take it up with corporate. Samsung for me next time!!

漢程黃

(Translated by Google) (Original) 蘋果

vivi damiani

This was a great experience due to Shelby the amazing apple genus! Thanks.

Yenfu Li

one of the biggest Apple store

Joss H

Great store. Quite big and clean lots of staff!

Fabio Corradi do Carmo

The staff there was amazing and friendly. This store is located in downtown of Oahu. It’s a good idea go to the store and after that, walk around the stores and restaurants.

Caroline Noble

Helpful of my apple needs to reset my phone

Michael D

Great staff. iPhone broke while on vacation and they helped to replace the unit

StarLeo

(Translated by Google) Free wifi (Original) 무료 와이파이

Parker Watson

Came in for a problem with my phone. Employee was nice and easy to work with. Had my problem fixed while I went out for dinner, came back with everything worked out and no issues. Thanks!

E Won

Great service, all the staff is friendly and relaxed

Arlene Worthington

Wonderful experience

Phil Stripling

My experiences in Apple stores have been uniformly good. Employees are knowledgeable and polite. I'm usually greeted at the door and directed to the person who can help me with my problem or question. Any wait times are generally brief.

Karen Salazar

Thank you Sash for an amazing Portrait Photo Walk through the Royal Hawaiian and Waikiki Beach - you opened my eyes to some of iPhone's amazing features and how to set up some impressive photos - much appreciated (while visiting Hawaii from Australia) - thanks, Karen

Dave boun

happy

Irene Morrow

We recently attended an Apple Camp to learn about coding and making movies through the Clips app. The staff at Apple Royal Hawaiian are top notch! Excellent customer service and just all around nice and friendly. They provide validation at the Royal Hawaiian Shopping Center up to an hour.

Curt P

Spacious and well staffed in the heart of Waikiki - can't ask for more :)

川島寛隆

(Translated by Google) It was a beautiful shop. However, because there is no floor, it is unsatisfactory. (Original) キレイなお店だった。しかし、1フロアも無いので、物足りない。

Peter Richards

Great service. Very friendly helpful staff.

Hiroshi Komano

(Translated by Google) It is a beautiful store. The staff will speak to you gently. (Original) 綺麗な店舗です。 スタッフは、気さくに話しかけてくれます。

Alena Eisbrenner

Unfriendly stuff!

Daniel Wagner

(Translated by Google) Respecting the guidelines of the Apple Store, the products are displayed in a comfortable way to test them. The attention is very good. Always predisposed. (Original) Respetando los lineamientos de los Apple Store, los productos estan exhibidos de forma cómoda para probarlos. La atención es muy buena. Siempre predispuestos.

nono nana

(Translated by Google) A Japanese staff member came and enjoyed shopping with confidence. (Original) 日本人のスタッフもいらっしゃって、安心して買い物が楽しめました。

Robin Bush

I love this Apple store! It’s less crowded than the Ala Moana store. The classes are terrific and free. Google “Today at Apple” to find out more.

Ammar Tajaldin

Good ppl working in this place they are helpfull

Raymond C.

Deceptive return policy

Patrick Samuels

The staff were friendly, however I'm still a bit off that they made us replace our phone and charged us for it because our screen was flickering, claim it was water damaged because so microscope said it was... yeah we got splashed by a wave but what was suppose to be a waterproof phone ended up not being one? This was an expensive uncalled for expense but while I'm taking responsibility for, i'm not convinced it was our fault and needed to be replaced.

David Houston

Lots of staff

Marty Lum

This location has very friendly staff and no waiting for service.

Hideaki Karita

(Translated by Google) iPhone comes to the store. There was no stock, but service and guidance were good (Original) iPhoneが水没して来店。 在庫はなかったが、サービスや案内は良かった

Russ Moeai

Nice

nicholas land

I have been a very happy Apple customer for about 11 years, and have had nothing but great experiences with this company... until now... I brought in an Apple Watch for repair, I had recently bought a new iPhone and my watch would not pair with it. I was told that it was a hardware problem and that it would need to be sent out for repair. Since my watch was no longer under warranty, and repair costs would have to be paid for by me, and if needed a replacement would cost $229. I asked the sales lady if they would contact me before anything was done/charged and she said yes. About a week later, I received an email saying that my replacement watch was ready for pickup and that it would cost $229. I called customer service, who then transferred me to the store, and told them that I did not want to purchase a “new” (refurbished) watch when I could by a brand new watch in a newer series for $50 more. I spoke to the team lead at the store, Robbie, and told him that I did not want the watch they sent me and just wanted my old watch beck instead. I was told that there is no way to get my old watch back and my only option was to buy the watch they sent me. So basically I gave them a watch to fix and have nothing else to show for it, not even my own watch back. Since then I have received multiple emails about picking up my watch from the Apple store, well the “new” watch they sent me. I have tried to call 4 times to tell them I will not be buying it and picking it up and have been unable to get through. I get to the automated answer, and then been transferred and it has just rung and rung, I have yet to speak to a real person there.

JS kicker

Great shop!

Jay Bean

My iphone screen quit responding yesterday morning. I took it into the Apple store around 8:30 last night. By 10pm they had diagnosed the problem and replace my screen. They were so friendly and helpful.

Valeria Lingeri

Pesima atencion al cliente y no me pudieron solucionar un simple problema. Visiten el Apple de Ala Moana Center, que realmente atienden bien.

John Martinho

Very friendly staff

Te Ara Ora Tahiti

How can I contact them ? Do they have an email ?

Woonho Jung

When you want to use it in Hawaii where WiFi visited.

Jennifer Ramey

The staff is incredibly helpful, nice, reliable, considerate, & fast!

Markus Wiggins

Great modern store with all the latest Apple products. Helpful & friendly staff missing 1 star only because I didn't buy an Apple product to experience the Apple effect.

Martin

Do not trust their little facade. They all act nice and considerate , but they are lying to you . I went to repair my phone , because it wasn't charging . The guy took it and came back after a minute and said the whole phone has to be replaced . It would cost me $250 but he wouldn't suggest that ,he said to buy just the upgrade . I didn't believe him, because it didn't even take a minute to check the phone , so I went to another store where they sell second hand phones . They guy over there told me, they lied to me and all you to do is replace the charging port for $40 . After an hour I got my phone back and it works fine . So moral of the story the apple workers want you to spent as much money as possible , you should not trust everything they are saying . They will take advantage of you .

Karen Salazar

Thank you Sash for an amazing Portrait Photo Walk through the Royal Hawaiian and Waikiki Beach - you opened my eyes to some of iPhone's amazing features and how to set up some impressive photos - much appreciated (while visiting Hawaii from Australia) - thanks, Karen

Dave boun

happy

Irene Morrow

We recently attended an Apple Camp to learn about coding and making movies through the Clips app. The staff at Apple Royal Hawaiian are top notch! Excellent customer service and just all around nice and friendly. They provide validation at the Royal Hawaiian Shopping Center up to an hour.

Curt P

Spacious and well staffed in the heart of Waikiki - can't ask for more :)

川島寛隆

(Translated by Google) It was a beautiful shop. However, it is not enough because there is no floor. (Original) キレイなお店だった。しかし、1フロアも無いので、物足りない。

Peter Richards

Great service. Very friendly helpful staff.

Hiroshi Komano

(Translated by Google) It is a beautiful store. The staff will speak to you gently. (Original) 綺麗な店舗です。 スタッフは、気さくに話しかけてくれます。

Alena Eisbrenner

Unfriendly stuff!

Daniel Wagner

(Translated by Google) Respecting the guidelines of the Apple Store, the products are displayed in a comfortable way to test them. The attention is very good. Always predisposed. (Original) Respetando los lineamientos de los Apple Store, los productos estan exhibidos de forma cómoda para probarlos. La atención es muy buena. Siempre predispuestos.

nono nana

(Translated by Google) A Japanese staff member came and enjoyed shopping with confidence. (Original) 日本人のスタッフもいらっしゃって、安心して買い物が楽しめました。

Robin Bush

I love this Apple store! It’s less crowded than the Ala Moana store. The classes are terrific and free. Google “Today at Apple” to find out more.

Ammar Tajaldin

Good ppl working in this place they are helpfull

Raymond C.

Deceptive return policy

Patrick Samuels

The staff were friendly, however I'm still a bit off that they made us replace our phone and charged us for it because our screen was flickering, claim it was water damaged because so microscope said it was... yeah we got splashed by a wave but what was suppose to be a waterproof phone ended up not being one? This was an expensive uncalled for expense but while I'm taking responsibility for, i'm not convinced it was our fault and needed to be replaced.

David Houston

Lots of staff

Marty Lum

This location has very friendly staff and no waiting for service.

Hideaki Karita

(Translated by Google) iPhone comes to the store. There was no stock, but service and guidance were good (Original) iPhoneが水没して来店。 在庫はなかったが、サービスや案内は良かった

Russ Moeai

Nice

nicholas land

I have been a very happy Apple customer for about 11 years, and have had nothing but great experiences with this company... until now... I brought in an Apple Watch for repair, I had recently bought a new iPhone and my watch would not pair with it. I was told that it was a hardware problem and that it would need to be sent out for repair. Since my watch was no longer under warranty, and repair costs would have to be paid for by me, and if needed a replacement would cost $229. I asked the sales lady if they would contact me before anything was done/charged and she said yes. About a week later, I received an email saying that my replacement watch was ready for pickup and that it would cost $229. I called customer service, who then transferred me to the store, and told them that I did not want to purchase a “new” (refurbished) watch when I could by a brand new watch in a newer series for $50 more. I spoke to the team lead at the store, Robbie, and told him that I did not want the watch they sent me and just wanted my old watch beck instead. I was told that there is no way to get my old watch back and my only option was to buy the watch they sent me. So basically I gave them a watch to fix and have nothing else to show for it, not even my own watch back. Since then I have received multiple emails about picking up my watch from the Apple store, well the “new” watch they sent me. I have tried to call 4 times to tell them I will not be buying it and picking it up and have been unable to get through. I get to the automated answer, and then been transferred and it has just rung and rung, I have yet to speak to a real person there.

Not Kyle

I might have threw up when i saw this place. Its horrible.

JS kicker

Great shop!

Jay Bean

My iphone screen quit responding yesterday morning. I took it into the Apple store around 8:30 last night. By 10pm they had diagnosed the problem and replace my screen. They were so friendly and helpful.

Valeria Lingeri

Pesima atencion al cliente y no me pudieron solucionar un simple problema. Visiten el Apple de Ala Moana Center, que realmente atienden bien.

John Martinho

Very friendly staff

Te Ara Ora Tahiti

How can I contact them ? Do they have an email ?

Woonho Jung

When you want to use it in Hawaii where WiFi visited.

Jennifer Ramey

The staff is incredibly helpful, nice, reliable, considerate, & fast!

Markus Wiggins

Great modern store with all the latest Apple products. Helpful & friendly staff missing 1 star only because I didn't buy an Apple product to experience the Apple effect.

Martin

Do not trust their little facade. They all act nice and considerate , but they are lying to you . I went to repair my phone , because it wasn't charging . The guy took it and came back after a minute and said the whole phone has to be replaced . It would cost me $250 but he wouldn't suggest that ,he said to buy just the upgrade . I didn't believe him, because it didn't even take a minute to check the phone , so I went to another store where they sell second hand phones . They guy over there told me, they lied to me and all you to do is replace the charging port for $40 . After an hour I got my phone back and it works fine . So moral of the story the apple workers want you to spent as much money as possible , you should not trust everything they are saying . They will take advantage of you .

frosendo .

Great help and service with a iPhone issue while traveling. Mike stayed with us past closing to make sure we were all good to go and back in vacation mode. Great staff here!

tristan hancock

These folks are always super friendly and helpful. When I’m in Waikiki, I make it a point to shop here-plus lower sales tax than most other states!

rajeev mishra

They are really good peoples. I got my XS max from there. Everything is organized.you may be asked to wait if u r there for repair or exchange.

大塚武彦

(Translated by Google) You can kill time while looking at your Apple computer. (Original) Apple のパソコンを見ながら時間がつぶせます。

Janet Herring

What else can you say - I walk in Tuesday AM - get an afternoon appointment - they have to send my computer to CA (from Honolulu) as there is an issue; they say 7 - 10 business days and I get a phone call and an email on SATURDAY saying my computer is ready for pick up . . . Really how good are you guys?!!! Then we pop in on Sunday to pick up and we were asked to wait and the computer would be brought downstairs - and Sebastian noticed (whilst waiting on another customer) that we had been waiting for 8 minutes . . and got our computer there promptly and "multi tasked" between us and got my computer to me!! Great Job Apple, I know why I have bought your products since 1988 - and this is the first time I've had an issue, and wow taken care of extremely fast!!!!!!!! Well done guys!!!!

R Jones

Purchased two iPads and a pen. Very helpful staff. Very nice store. Visited twice , the first time the technician noted the new version of the iPad was coming out the next day and she recommended we come back. A small gesture but very appreciated as I had no clue a new model was coming out. She even remembered me when we came back. Also another tech gave us some tourist recommendations for Waikiki Beach and surrounding areas. Overall excellent.

Aaron Tyra

I love Apple to a point. Portable laptops ... have less connections ... thus u must buy more and more cords and connectors. Arrghhh. 2lb laptop and 3lbs of cords/connectors. Then u forget a connector somewhere ... and you are back buying another one.

Ted Yates

Banana

Shelby Peterson

Best Apple Store I've been in. They took the time to fix my phone while being very nice and professional. They were honest in their diagnosis.

Alexander Freedman

This Apple store is a pretty good one. The products were abundant and immediately, an employee helped me with my purchase. I also had a question with a product that I was using and they helped me to the fullest of their abilities. Really nice store and really nice employees. Please visit the store.

Benjamin Lawrence

Best staff

google user

(Translated by Google) The Apple Store, but you may not entirely be noted as compared to Japan, be refuge presence to those who error has occurred in the terminal on the road. Staff who can speak Japanese is like is slightly name, but come. (Original) アップルストアとしては日本と比べて特筆するものはないかもしれませんが、旅先で端末にエラーが生じた人には駆け込み寺的存在かも。 日本語を話せるスタッフは若干名ですがいらっしゃるようです。

GaGa USA

This place is like a United Nation; I went there during RIMPAC (Rim of the Pacific (RIMPAC) military exercise) and notice that this is a multinational language speaking store.... Chinese, Japanese, Italian, Spanish, they got it all covered! Amazing.

Tommy Dao

Apple is alway the best!

T K

Online order. Had a friend pick the order up using order # and ID it was fast easy and they were very nice.

DAN JOHNSTON

Can Apple step up to the plate with a 17" Mac Book Pro

DannyD

Typical Apple Store. Came in for the XS Max however it was not available as it was just released. Staff members are nice and welcoming.

Michael Yarden

Perfect

Mia Pacey

Very friendly and helpful staff. Just needed to buy a gift card but was assisted straight away and was able to pay cash and even emailed my receipt.

Yang Jean

I came here to purchase iPhone 11pro, just walk in. They are intentionally make people wait in line to show up that iPhone is popular. Only 2 workers are supporting sales one by one and it is taking 10min to sell each person. I am sure they are doing this on purpose. What a shame. [Update] I spent around $2,500 to purchase 2 iPhones and this is the only place making people wait in line about an hr. with that amount spending. This has nothing to do with the popularity of iPhone since they already have stocks on hand. This is due to their poor system or I believe, again, they are doing this on purpose to make people wait in line and showing to the public; iPhone is still popular. Simple suggestion: stack up the iPhone inventory in the middle of the store and start selling the sim-free phones with one extra line for the customers who just want to pick up and pay. This literally takes 1min to sell one iPhone. You will be selling more quantity without having people wait too long which doesn’t make any sense. This explains a lot that Apple is evil that they are wasting people’s time and taking advantage of it for their show at each Apple stores wasting precious time for their customers. Shame on you.

kim jii

Update 21 July 2019

Drevil

Want to charge me money to fix a probel what is hardware failer from the store...

Andy Cheng

Zero customer service. No one bothered to ask if I needed anything. Left without buying anything. The place seemed catered to Mainland Chinese tourists.

Jonathan Hinshaw

Saved the day for me!

厚大和田

(Translated by Google) Correspondence is fast! Me to cope with the translation machine! (Original) 対応が速い！ 翻訳機で対応してくれました！

Fredrik Nilsson

Great staff (that also gave great travel tips for Hawaii!) and very good selection.

湯川時次

(Translated by Google) This is a place to hold in case you have problems with your iphone or ipad while staying in Waikiki. It is near the moana hotel. (Original) Waikiki 滞在中にiphone やipad に問題が起きた時に備えてここは押さえ置くべきところ。モアナホテルの近くです。

Patrick Vinton

My iPhone which was 9 months old at the time (a replacement phone bought in June 2017) had malfunctioning GPS. The store ran tests but refused to confirm the GPS worked, I was also told by a rather entitled, snarky and discompassionate manager named Jazz that the phone was "vintage... but everything is working fine." After we left the store the GPS still did not work, two weeks later the phone completely died and would not start up at all. Thanks for nothing Apple. Original phone cost $700, replacement was $299, pretty heavy costs for 2.5 years of ownership.

Kuldeep Surendya

Helpful employees and gud service

Collin Donahue-Oponski

Wanted me to wait for 40 mins so they could spend 30 seconds cleaning the dust out of my iPhone lightning port. Going to the beach instead.

Aloha Guided

(Translated by Google) Excellent service. (Original) Excelente servicio.

Mac Simpson

What a great Apple Store! As a Hawaii resident I normally avoid Waikiki, but this store is far less busy than the ones at Ala Moana or Kahala Mall, and I have adopted it because the customer service is SO good. Apple Stores everywhere are the best retail experience ever, but this one is special. I have used it for purchases, Genius bar appointments, and service. They excel at all!

Miguel Ángel del Río

(Translated by Google) How always and in all Apple stores sellers haunt you (Original) Cómo siempre y en todas las tiendas Apple los vendedores te atosigan

Tom Klaassen

Really nice

James Hildreth

Just another useless apple store.

Melricca Hunter

Justin is the best tech to see here at Apple. Super patient and communicative . Highly motivated and friendly. Thank you so much for your time and for the replacement phone. Definitely recommend coming here. Thanks again!!!

Cathy Giuli

I wanted to compliment Jesse (sp?) at your Kalakaua store in Waikiki. His advise was very helpful regarding a purchase I made. Jesse also solved a perplexing problem I was having with my iPhone and I was most appreciative of that. Apple is fortunate to have him as part of your staff.

frosendo

Great help and service with a iPhone issue while traveling. Mike stayed with us past closing to make sure we were all good to go and back in vacation mode. Great staff here!

tristan hancock

These folks are always super friendly and helpful. When I’m in Waikiki, I make it a point to shop here-plus lower sales tax than most other states!

rajeev mishra

They are really good peoples. I got my XS max from there. Everything is organized.you may be asked to wait if u r there for repair or exchange.

大塚武彦

(Translated by Google) You can kill time while looking at your Apple computer. (Original) Apple のパソコンを見ながら時間がつぶせます。

Janet Herring

What else can you say - I walk in Tuesday AM - get an afternoon appointment - they have to send my computer to CA (from Honolulu) as there is an issue; they say 7 - 10 business days and I get a phone call and an email on SATURDAY saying my computer is ready for pick up . . . Really how good are you guys?!!! Then we pop in on Sunday to pick up and we were asked to wait and the computer would be brought downstairs - and Sebastian noticed (whilst waiting on another customer) that we had been waiting for 8 minutes . . and got our computer there promptly and "multi tasked" between us and got my computer to me!! Great Job Apple, I know why I have bought your products since 1988 - and this is the first time I've had an issue, and wow taken care of extremely fast!!!!!!!! Well done guys!!!!

R Jones

Purchased two iPads and a pen. Very helpful staff. Very nice store. Visited twice , the first time the technician noted the new version of the iPad was coming out the next day and she recommended we come back. A small gesture but very appreciated as I had no clue a new model was coming out. She even remembered me when we came back. Also another tech gave us some tourist recommendations for Waikiki Beach and surrounding areas. Overall excellent.

Aaron Tyra

I love Apple to a point. Portable laptops ... have less connections ... thus u must buy more and more cords and connectors. Arrghhh. 2lb laptop and 3lbs of cords/connectors. Then u forget a connector somewhere ... and you are back buying another one.

Ted Yates

Banana

Shelby Peterson

Best Apple Store I've been in. They took the time to fix my phone while being very nice and professional. They were honest in their diagnosis.

Alexander Freedman

This Apple store is a pretty good one. The products were abundant and immediately, an employee helped me with my purchase. I also had a question with a product that I was using and they helped me to the fullest of their abilities. Really nice store and really nice employees. Please visit the store.

Benjamin Lawrence

Best staff

google user

(Translated by Google) There may be nothing special about the Apple store compared to Japan, but it may be a rush temple for people who have an error on their terminal while traveling. There are a few staff who can speak Japanese. (Original) アップルストアとしては日本と比べて特筆するものはないかもしれませんが、旅先で端末にエラーが生じた人には駆け込み寺的存在かも。 日本語を話せるスタッフは若干名ですがいらっしゃるようです。

GaGa USA

This place is like a United Nation; I went there during RIMPAC (Rim of the Pacific (RIMPAC) military exercise) and notice that this is a multinational language speaking store.... Chinese, Japanese, Italian, Spanish, they got it all covered! Amazing.

Tommy Dao

Apple is alway the best!

T K

Online order. Had a friend pick the order up using order # and ID it was fast easy and they were very nice.

DAN JOHNSTON

Can Apple step up to the plate with a 17" Mac Book Pro

DannyD

Typical Apple Store. Came in for the XS Max however it was not available as it was just released. Staff members are nice and welcoming.

Michael Yarden

Perfect

Mia Pacey

Very friendly and helpful staff. Just needed to buy a gift card but was assisted straight away and was able to pay cash and even emailed my receipt.

kim jii

Update 21 July 2019

Drevil

Want to charge me money to fix a probel what is hardware failer from the store...

Andy Cheng

Zero customer service. No one bothered to ask if I needed anything. Left without buying anything. The place seemed catered to Mainland Chinese tourists.

Jonathan Hinshaw

Saved the day for me!

厚大和田

(Translated by Google) Correspondence is fast! Me to cope with the translation machine! (Original) 対応が速い！ 翻訳機で対応してくれました！

Fredrik Nilsson

Great staff (that also gave great travel tips for Hawaii!) and very good selection.

湯川時次

(Translated by Google) This is a place to hold in case you have problems with your iphone or ipad while staying in Waikiki. It is near the moana hotel. (Original) Waikiki 滞在中にiphone やipad に問題が起きた時に備えてここは押さえ置くべきところ。モアナホテルの近くです。

Patrick Vinton

My iPhone which was 9 months old at the time (a replacement phone bought in June 2017) had malfunctioning GPS. The store ran tests but refused to confirm the GPS worked, I was also told by a rather entitled, snarky and discompassionate manager named Jazz that the phone was "vintage... but everything is working fine." After we left the store the GPS still did not work, two weeks later the phone completely died and would not start up at all. Thanks for nothing Apple. Original phone cost $700, replacement was $299, pretty heavy costs for 2.5 years of ownership.

Kuldeep Surendya

Helpful employees and gud service

Collin Donahue-Oponski

Wanted me to wait for 40 mins so they could spend 30 seconds cleaning the dust out of my iPhone lightning port. Going to the beach instead.

Aloha Guided

(Translated by Google) Excellent service. (Original) Excelente servicio.

Mac Simpson

What a great Apple Store! As a Hawaii resident I normally avoid Waikiki, but this store is far less busy than the ones at Ala Moana or Kahala Mall, and I have adopted it because the customer service is SO good. Apple Stores everywhere are the best retail experience ever, but this one is special. I have used it for purchases, Genius bar appointments, and service. They excel at all!

Miguel Ángel del Río

(Translated by Google) How always and in all Apple stores sellers haunt you (Original) Cómo siempre y en todas las tiendas Apple los vendedores te atosigan

Tom Klaassen

Really nice

James Hildreth

Just another useless apple store.

Melricca Hunter

Justin is the best tech to see here at Apple. Super patient and communicative . Highly motivated and friendly. Thank you so much for your time and for the replacement phone. Definitely recommend coming here. Thanks again!!!

Cathy Giuli

I wanted to compliment Jesse (sp?) at your Kalakaua store in Waikiki. His advise was very helpful regarding a purchase I made. Jesse also solved a perplexing problem I was having with my iPhone and I was most appreciative of that. Apple is fortunate to have him as part of your staff.