Reviews of Apple Ala Moana (Computer Repair)

BEST BRUEDA

Long wait even if you have appointment, noisy for a store - maybe it's just me - lots of customers coming in to get their apple products fixed - is that part of job security?

Todd Okamoto

Liars. They don't even have a produce section, let alone a single fruit. Go to Foodland on other side of mall if you want apples.

wade sugimoto

Great staff knowable about products.

Julissa Speer

I have an iPhone 6, which I have taken wonderful care of. The screen unfortunately had a minor crack in it, which I took it in to this store right away, the first available appointment I could get. I could still use all features of this phone, including the front camera, no problems texting or anything. Who wants a crack in their phone though? I made an appointment for a cracked display, drove over 30 minutes to get to this location, showed up 30 minutes early and my appointment was at 5:30pm. They proceeded to tell me that they could not fix my screen that night because they closed at 7pm, but I could leave my phone there and it would be fixed when they opened the store (great logic..). My other option was that I could come in, in the morning and drop off my phone and it would be an easy 1 hour fix. I decided to go that route. I arrived at 11 in the morning to drop off my phone, they told me it was an easy fix. I did not sign any papers or forms. I came back at about 12:30pm to pick up my phone, and to my surprise, the screen was not fixed. They told me they were unable to repair the screen, and I would need an entire phone replacement. I signed a release stating I was the one to take the phone. I left the store, and sure enough MY ENTIRE PHONE won't work, won't even turn on. We went back into the store to inquire about what the reasoning behind my phone not turning on would be. They rudely responded that it was explained to me before they took my phone that it may not work at all when returned. Said I should have signed papers before they took my phone. I ensured I did not, and they did NOTHING to fix the situation. I called their help line and the lady even notified me that seemed weird, especially when my display worked no problem before dropping it off. She inquired that I may as well put down an insurance claim from my PHONE CARRIER, and get a new phone, due to it no longer working. I had to pay an extra $175 to replace my phone. I find it highly unprofessional, and surprising that a company that manufactures my phone, can't simply fix my screen, and instead returns it in a worse condition. I am totally dissatisfied with this location's customer service, especially that they can't fix their own mistake. Even their customer service line did nothing to replace my phone. They wanted me to put the amount to replace my phone on a credit card. I have had a screen replaced by a different location on an iPod touch, that had huge chunks falling out, and it was returned in perfect condition. DO NOT LET THIS STORE REPAIR ANYTHING. I've heard bad things by other customer's in the store and on other sites.

Luxe Hawaii

2 different workers couldn't answer some simple questions about ipad air. Ended up finding my own answers online and buying it cheaper through the Walmart website.

Bryan Switalski

Great Apple Store for Genius Bar needs or repairs

JJK L

Made appt online for a cracked screen 4 days prior and came here and they dont have any. Have to wait 3-7 days for them to call me so I can drop off phone.

Sell It

Recently came in to see about having a phone issue (wifi) with my iPhone 6 fixed or swapped out. Ended up having a bad experience with the Genius Bar and the technician but the follow up / aftercare from the manager (Justin) was good. Still unhappy about the circumstance as a whole and unless something magical happens, I won't be returning for any purchases or services. Found assistance at the Kahala store instead - AAAA+++

Indika De Silva

Staff is friendly and attentive

Handy Lim

Fast and reliable

Kwok Young

I was waiting for a very long time and nobody came to help me so I walked out

michelle nicotre

Arrived at 10:30am and didn’t get help until 1:30.pm. Was then told my phone issue was related to an update that fixed the issue immediately. Was also told it was a major problem for many Apple customers, the reason for the long wait. Didn’t understand why they didn’t explain that when I arrived 4 hrs earlier.

Paka Lopaka

I meet Mason Olsen at this location and I appreciate him with assisting me on the perfect apple iPad mini I purchased. Mason was informative and friendly, which allowed me to make my best and final decision to buy my Apple iPad Mini. I would highly recommend this Apple Store in the Ala Moana Shopping Center if you are looking to purchase any Apple products. Thank you Mason for being kind and thoughtful and now I finally have my Apple iPad Mini!

Jeannine Williams

I am Happy that Apple store was able to solve the issue with my iPhone. Great customer service from all the employees that serviced my phone needs

Ian Shields

My spacebar broke on my MacBook Pro after about 3 weeks. Took it in to the Genius Bar and was met with exceptional service from both Ross and Christian, who helped me get a direct exchange at no extra cost! They made the whole process as quick and as painless as possible. Was stressed about potentially not having a computer for a few days and these guys alleviated all my concerns.

Jαყȥ688 - Mobile Legends

Awesome

Foreverblue

Went in to look at an Apple Homepod. I live in Canada and we can't yet get the Homepod here. The sales person was very helpful, answered all my questions and was quite happy to let me play with the Homepod all I wanted. I've visited many Apple stored and always get great service in them. This location was no different.

Jessica Heard

After my software update on my Iphone 6 I had been experiencing problems with my iPhone just randomly shutting down several times a day. I took my phone to Ala Moana 3 different times and every time they told me there was nothing they could do for me outside of just doing a factory reset and hoping for the best. We were extremely frustrated but decided to take my iPhone in one last time before we wrote Apple products off completely. Thankfully we got a representative who actually cared! Within minutes Tristyn Takenaka had our problem resolved and we were able to leave happy customers! Tristyn was very professional, patient with us, caring, kind and really showed that she genuinely cared to help us! Apple did well hiring her! :) Thank you Tristyn Takenaka!

Kyle Oyama

Ahh, the over priced status symbols. Nice store tho. The associates are always friendly and helpful. Get there early, for some reason this store is always busy.

roswellmaxim .

Walked in, found exactly what I needed. Salesperson was quick to offer assistance, checked us out right there. Awesome store. It was my first visit to an apple store, but it made me a fan.

MiniMotto Worldwide

My experience here was just ok

Malieo Masaniai

They looked at my phone and said to come back in an hour, then told us they could fix the phone in about 3 hours. Then told us that they could not and would not fix the problem. I then went to Tricked Out Accessories and had the problem fixed in 5 mins and it didn't cost anything!

Ben Cockett

Great staff and helpful people.

Der Lee

Someone could have sold an Apple Watch to me today. I was there for half an hour looking at the same watch and no one approached me. There were a lot of workers standing around not doing anything. I was ready to buy but they weren't ready to sell. Will buy somewhere else. Thanks for the weak customer service.

jordan campbell

Standard apple store. Good service but long wait times

Daniel Niemeyer

Not a fan of the location, but the employees are awesome, the store is nice, and the customer service is amazing, received spectacular service and had my malfunctioning iPhone replaced in no time by Josh.

Andrew Sole

Free wifi.

Warren Kahapea

My iphone 4s went dead, dead, dead!!! Made an appointment at the Apple Ala Moana store Genius Bar. The employee 298458340 was very helpful and tried to charge my phone for about 15 minutes but to no avail. Phone still completely dead. He took it to the back room (tech shop? employee break room?) came out a few minutes later and gave me some options which included an upgrade for about $849.00. I decided to swap out for a new 4s to the tune of $208.38 incl tax. He assisted me in my downloads and I stayed at the store for another hour. When I left, I did not get a charger or ear buds but only the device itself??? I paid full price, where's my charger and ear buds?

Ruth Patoc

It was so busy, still could use more workers on the floor

Elizabeth Kunichika

Looking for iPad. Two separate prices. Never got ask what that was for.

Life With Brad

Great service

William Julian

they say that Apple customer service is bad and now I have witnessed it first hand. Went in today just to look at the Apple Watch. The place was not busy at all and Apple attendants standing around everywhere. The guy by the Apple watches was very rude when I just wanted to try on one of the watches. He said that I have to help. Sorry I don’t need help trying on a watch. Then as soon as I took out my IPhone X, two attendants approached me at once and led me to the Apple watches. I do not look like a bum so why in the hell do I have to show that I have a Apple product to get something.

Veeka Chapman

My phone stopped working so i went into this location not knowing the customer service or anything. But i was so impressed with the workers there and how i was treated and with the assistance and help i got to fix my phone was incredible. I was so satisfied with not only the location. But Apple as a whole company, the warranty, the workers, everything they look after there customers. Iv Berber been so happy with a product. This is why i have an IPhone, Apple Watch, IPad, EarPods, and a MAC. I bleed Apple and today truly made me so happy with a product i believe in. Thank you Apple for looking after your customer.

Joseph Burr

Customer service help... just walking off when they are out of stock.

Eldon Ngo

This place is very busy. Just came to play with ipads

Leikowahine Wahine

Did not visit yet. Website does not give clear information: Opening/Closing hours, services offered, precise location within the mall. Only provides pictures. Not much for potential customers.

Mark Howland

Effective and great service to fix iPad problem

Robobox 27

I went in to get my phone fix (is less than a year old). They told me to wait around the mall for 3 hours until they were ready for me. Three hours later they text me that I they were ready too see me. I was asked to wait until called. An HOUR AND A HALF later I still had 4 people ahead of me and they could not tell me what time I was going to be seen. I was so upset to have lost 4:30 hours waiting for the Genius Bar to attend me. Apple Care sucks and their customer service is horrible! I’m leaving Apple.

Tina Umbay

Not enough workers...

BEST BRUEDA

Long wait even if you have appointment, noisy for a store - maybe it's just me - lots of customers coming in to get their apple products fixed - is that part of job security?

Todd Okamoto

Liars. They don't even have a produce section, let alone a single fruit. Go to Foodland on other side of mall if you want apples.

wade sugimoto

Great staff knowable about products.

Julissa Speer

I have an iPhone 6, which I have taken wonderful care of. The screen unfortunately had a minor crack in it, which I took it in to this store right away, the first available appointment I could get. I could still use all features of this phone, including the front camera, no problems texting or anything. Who wants a crack in their phone though? I made an appointment for a cracked display, drove over 30 minutes to get to this location, showed up 30 minutes early and my appointment was at 5:30pm. They proceeded to tell me that they could not fix my screen that night because they closed at 7pm, but I could leave my phone there and it would be fixed when they opened the store (great logic..). My other option was that I could come in, in the morning and drop off my phone and it would be an easy 1 hour fix. I decided to go that route. I arrived at 11 in the morning to drop off my phone, they told me it was an easy fix. I did not sign any papers or forms. I came back at about 12:30pm to pick up my phone, and to my surprise, the screen was not fixed. They told me they were unable to repair the screen, and I would need an entire phone replacement. I signed a release stating I was the one to take the phone. I left the store, and sure enough MY ENTIRE PHONE won't work, won't even turn on. We went back into the store to inquire about what the reasoning behind my phone not turning on would be. They rudely responded that it was explained to me before they took my phone that it may not work at all when returned. Said I should have signed papers before they took my phone. I ensured I did not, and they did NOTHING to fix the situation. I called their help line and the lady even notified me that seemed weird, especially when my display worked no problem before dropping it off. She inquired that I may as well put down an insurance claim from my PHONE CARRIER, and get a new phone, due to it no longer working. I had to pay an extra $175 to replace my phone. I find it highly unprofessional, and surprising that a company that manufactures my phone, can't simply fix my screen, and instead returns it in a worse condition. I am totally dissatisfied with this location's customer service, especially that they can't fix their own mistake. Even their customer service line did nothing to replace my phone. They wanted me to put the amount to replace my phone on a credit card. I have had a screen replaced by a different location on an iPod touch, that had huge chunks falling out, and it was returned in perfect condition. DO NOT LET THIS STORE REPAIR ANYTHING. I've heard bad things by other customer's in the store and on other sites.

Luxe Hawaii

2 different workers couldn't answer some simple questions about ipad air. Ended up finding my own answers online and buying it cheaper through the Walmart website.

Bryan Switalski

Great Apple Store for Genius Bar needs or repairs

JJK L

Made appt online for a cracked screen 4 days prior and came here and they dont have any. Have to wait 3-7 days for them to call me so I can drop off phone.

Sell It

Recently came in to see about having a phone issue (wifi) with my iPhone 6 fixed or swapped out. Ended up having a bad experience with the Genius Bar and the technician but the follow up / aftercare from the manager (Justin) was good. Still unhappy about the circumstance as a whole and unless something magical happens, I won't be returning for any purchases or services. Found assistance at the Kahala store instead - AAAA+++

Indika De Silva

Staff is friendly and attentive

Handy Lim

Fast and reliable

Kwok Young

I was waiting for a very long time and nobody came to help me so I walked out

michelle nicotre

Arrived at 10:30am and didn’t get help until 1:30.pm. Was then told my phone issue was related to an update that fixed the issue immediately. Was also told it was a major problem for many Apple customers, the reason for the long wait. Didn’t understand why they didn’t explain that when I arrived 4 hrs earlier.

Paka Lopaka

I meet Mason Olsen at this location and I appreciate him with assisting me on the perfect apple iPad mini I purchased. Mason was informative and friendly, which allowed me to make my best and final decision to buy my Apple iPad Mini. I would highly recommend this Apple Store in the Ala Moana Shopping Center if you are looking to purchase any Apple products. Thank you Mason for being kind and thoughtful and now I finally have my Apple iPad Mini!

Jeannine Williams

I am Happy that Apple store was able to solve the issue with my iPhone. Great customer service from all the employees that serviced my phone needs

Ian Shields

My spacebar broke on my MacBook Pro after about 3 weeks. Took it in to the Genius Bar and was met with exceptional service from both Ross and Christian, who helped me get a direct exchange at no extra cost! They made the whole process as quick and as painless as possible. Was stressed about potentially not having a computer for a few days and these guys alleviated all my concerns.

Jαყȥ688 - Mobile Legends

Awesome

DAVID HO

WHAT A RIP OFF $$$$$$$$$$$!!!

Foreverblue

Went in to look at an Apple Homepod. I live in Canada and we can't yet get the Homepod here. The sales person was very helpful, answered all my questions and was quite happy to let me play with the Homepod all I wanted. I've visited many Apple stored and always get great service in them. This location was no different.

Jessica Heard

After my software update on my Iphone 6 I had been experiencing problems with my iPhone just randomly shutting down several times a day. I took my phone to Ala Moana 3 different times and every time they told me there was nothing they could do for me outside of just doing a factory reset and hoping for the best. We were extremely frustrated but decided to take my iPhone in one last time before we wrote Apple products off completely. Thankfully we got a representative who actually cared! Within minutes Tristyn Takenaka had our problem resolved and we were able to leave happy customers! Tristyn was very professional, patient with us, caring, kind and really showed that she genuinely cared to help us! Apple did well hiring her! :) Thank you Tristyn Takenaka!

Kyle Oyama

Ahh, the over priced status symbols. Nice store tho. The associates are always friendly and helpful. Get there early, for some reason this store is always busy.

roswellmaxim

Walked in, found exactly what I needed. Salesperson was quick to offer assistance, checked us out right there. Awesome store. It was my first visit to an apple store, but it made me a fan.

MiniMotto Worldwide

My experience here was just ok

Malieo Masaniai

They looked at my phone and said to come back in an hour, then told us they could fix the phone in about 3 hours. Then told us that they could not and would not fix the problem. I then went to Tricked Out Accessories and had the problem fixed in 5 mins and it didn't cost anything!

Ben Cockett

Great staff and helpful people.

Der Lee

Someone could have sold an Apple Watch to me today. I was there for half an hour looking at the same watch and no one approached me. There were a lot of workers standing around not doing anything. I was ready to buy but they weren't ready to sell. Will buy somewhere else. Thanks for the weak customer service.

jordan campbell

Standard apple store. Good service but long wait times

Daniel Niemeyer

Not a fan of the location, but the employees are awesome, the store is nice, and the customer service is amazing, received spectacular service and had my malfunctioning iPhone replaced in no time by Josh.

Warren Kahapea

My iphone 4s went dead, dead, dead!!! Made an appointment at the Apple Ala Moana store Genius Bar. The employee 298458340 was very helpful and tried to charge my phone for about 15 minutes but to no avail. Phone still completely dead. He took it to the back room (tech shop? employee break room?) came out a few minutes later and gave me some options which included an upgrade for about $849.00. I decided to swap out for a new 4s to the tune of $208.38 incl tax. He assisted me in my downloads and I stayed at the store for another hour. When I left, I did not get a charger or ear buds but only the device itself??? I paid full price, where's my charger and ear buds?

Ruth Patoc

It was so busy, still could use more workers on the floor

Elizabeth Kunichika

Looking for iPad. Two separate prices. Never got ask what that was for.

Life With Brad

Great service

William Julian

they say that Apple customer service is bad and now I have witnessed it first hand. Went in today just to look at the Apple Watch. The place was not busy at all and Apple attendants standing around everywhere. The guy by the Apple watches was very rude when I just wanted to try on one of the watches. He said that I have to help. Sorry I don’t need help trying on a watch. Then as soon as I took out my IPhone X, two attendants approached me at once and led me to the Apple watches. I do not look like a bum so why in the hell do I have to show that I have a Apple product to get something.

Veeka Chapman

My phone stopped working so i went into this location not knowing the customer service or anything. But i was so impressed with the workers there and how i was treated and with the assistance and help i got to fix my phone was incredible. I was so satisfied with not only the location. But Apple as a whole company, the warranty, the workers, everything they look after there customers. Iv Berber been so happy with a product. This is why i have an IPhone, Apple Watch, IPad, EarPods, and a MAC. I bleed Apple and today truly made me so happy with a product i believe in. Thank you Apple for looking after your customer.

Joseph Burr

Customer service help... just walking off when they are out of stock.

Eldon Ngo

This place is very busy. Just came to play with ipads

Leikowahine Wahine

Did not visit yet. Website does not give clear information: Opening/Closing hours, services offered, precise location within the mall. Only provides pictures. Not much for potential customers.

William Sullivan

Staff is very friendly and knowledgeable.

Mark Howland

Effective and great service to fix iPad problem

Robobox 27

I went in to get my phone fix (is less than a year old). They told me to wait around the mall for 3 hours until they were ready for me. Three hours later they text me that I they were ready too see me. I was asked to wait until called. An HOUR AND A HALF later I still had 4 people ahead of me and they could not tell me what time I was going to be seen. I was so upset to have lost 4:30 hours waiting for the Genius Bar to attend me. Apple Care sucks and their customer service is horrible! I’m leaving Apple.

Tina Umbay

Not enough workers...

2015 2015

Crazy busy place. Staff nice. I just hate apple products.

Koonfai Young

Unlocked phone sale person very helpful good place to do business

Anthony Perez

Extremely helpful staff. Needed a replacement Mac charger. Was in and out in 10 minutes.

RusSkillz .

The customer service was awesome! Our helper was a female named "Kristin" if i remember correctly. She was very patient helping my mom and i set up her new phone.

Charles Young

Sheep farm. Charged $80 for a new battery in my iPod within which the battery exploded. Batteries are barely $30.

Nancy Kabbout

Terrible service

Ali Noudoostbeni

The worst experience that one customer could expect. The staff, specially the lady in charge were so so impolite and rude. If you guys are not in mood or even tired better to leave this job or come to the work with better mood. We expect apple as a pioneer in phone industry to be more professional in terms of choosing better staffs. Very bad experience in terms of customer service

Carolyn Primeau

Great found what we needed

Louise Simrell

Having spent a long time on the phone with Verizon, preparing for a "major restart", which incuded backing the phone up and then waiting for a call that never came, I called Apple. Jhaneal talked me through the steps to restore color in a few minutes, She called back at the appropriate time (phone took a while to do its thing)) to make sure it had worked. Well done, Jhaneal. Made my day! Also, importantly, I'd been calling to see if I needed an appointment (coming from the North Shore), did it all by phone. No drive. No wait, Phone fixed.

Yolly Barrun

We were told to wait for 5 to 10 minutes after setting an appointment but took about 25 to 30 minutes before we totally served. Btw, Service is not bad...Total service is FAIR, Our transaction was completed for less than an hour. My son has iPhone 7, there was an audio defect after two years then upgraded to iPhone 8plus.

red roan

Waited in hold for for 45 mins. Some guy in India answered and could barely understand me. I called the 808 number

Abe Lee

Staff at Apple are terrific. Very friendly and they know how to solve the problems.

Vignesa Moorthy

Great as any Apple store. Store was too busy though and could not get any assistance. The store at Waikiki is much less crowded.

Kay Jong

Trying to test out equipment and security gets in my way. Great customer service.

Xavier

Standard Apple store. The best, you can wait walking around the mall or having a beer upstairs (as I did lol) and the people here is just great. I think all or most of the people in Honolulu are great with tourist and always friendly. This isn’t the exception. The worst: as any other Apple store representative, their service is focused in selling you a new iPhone rather than fix the one you have because its too expensive to repair, at least it is in an Apple store.

Sissy Ichinohe

The customer service I experienced was good! I purchased iPad mini.

bryan mitsuoka

These stores run with the mentality of a Burberry store. Wrong business model and explains the logic of poor service. Ratio of employees and customers is bad...Costco does a better job. Apple stores is not about selling stuff but also fixing things as well. Reminds me of a doctor’s appointment and waiting awhile. No same day service and commonplace for excuses, i.e. “not my job”.

yisroel luchins

Workers were nice and helped switch battery of phone

Christopher M Yasuma

This place is always packed with people. If you are able to get someone to help you, they are friendly and helpful. I've purchased a number of items here before and have been pleased.

Aparecida Mendes

Nice shopping

Amu Rosen

Top deck early morning Starbucks is quick

marcos fernandez

Small than the one in NY but really nice people here very friendly

moke moses k a kaapana

Apple... What's to say. You need something, they got it. Service is OK, GREAT staff just not enough of them. And be ready for the prices, no cheaper here than anywhere else.

David Kanda

Didn't get what I wanted but representative was cool.

Mark Crabbe

Awesome customer service personnel. Thank you Kyle!

gaudette shawn

Wow, Very busy store, I took several classes at this store this week for my I-phone and computer, great staff, lots of great tips, during one of the classes they where able to help fix an on going problem I had with logging in, gentleman spent an additional hour trying figure out the issue and it was even acting up on him witch was a good thing, it was one of these 50 / 50 deals, somevtimes it worked fine other times it wouldn’t, I have no idea how or what he ended up doing, it became a challenge for him to to figure it out. but he stayed until he could figure it out, this was the 2:30pm class on 01-06-18, because I have brought to Apple store back home and they could not help me, they said it was fine,

Florence Kawamura

Great merchandise.

Patricia C

They were over a half hour late seeing me, but service was excellent.

Owen Sonoda

Great selection of products online ordering is convenient

Damon Shin

GOOD

Sherrie Kuroda

I had absolutely the worst experience the last time I visited the Ala Moana Store. Kainoa (?) the man checking in appointments assumed I was trying to cut in front of another patron and proceeded to scold me like a 5 year old. The man at the genius bar told me my microphone was out, and it would cost me $300 to replace my phone because it was a few months out of warranty. No other alternatives or help was given to me. I had a chat with one of the managers at the Ala Moana Apple store that day who was patronizing and offered no solutions. NO STARS FOR MY VISIT TO THE ALA MOANA STORE. I called Apple today and got Brian in New Mexico who offered me a helpful alternative and was friendly and nice. THANK YOU for restoring my faith in CUSTOMER SERVICE at Apple. Five stars for Brian!!

Kaipo Tani

Went here hoping for some help (like many others I'm a little shy where I don't like to go asking for help) but many employees were just talking story and it wasn't busy, from that whole visit where I was hoping on advice to buy a product from their store, the only employee that talked me was the one who was telling me the store is closing. Looks nice, that's about it. The one in Kahala Mall is much better in terms of customer service

Francis De Castro

Great products and they're always willing to help with any kind of technical issues I have.

Eric Kauhane

They have great customer services and give you their time to help you with your problem or whatever you need,,, they are great!

Erdenesuvd Erdenebulgan

Customer service is great but waiting line is very annoying. Least have to wait couple of hours. I’m suggesting to use Apply Support app, will save time otherwise walk in appointment will wait in more than 1 hour to wait.

Norma Corona

Great service every time; they help me with my ipot ant iphone and even help me with my charger.

Pat Gomes

The gentleman who helped us, Jan (pronounced Yan) was amazing!! We found out he's been working for Apple for a long time. We can see why! He was friendly, courteous, efficient yet very patient. He explained everything very well. So we got a new Iphone 10R for my wife instead of repairing the old one. We enjoyed his service SO MUCH that we're going back to see him because our daughter needs a new laptop! I hope Apple pays him well and keeps him. Those kinds of workers today, in my opinion, are very rare.

Christian Wilson

Who doesn't like going to an Apple store? It's a great place to tinker will all of Apple products and ask employees questions.

Phil Stripling

It's a typical Apple store with knowledgeable employees. Often busy, there may be a wait before they can wait on you, but it's worth the wait. If you buy a phone, for example, the staff will walk you through the process of setting it up with your carrier and confirm all is correct.

2015 2015

Crazy busy place. Staff nice. I just hate apple products.

Koonfai Young

Unlocked phone sale person very helpful good place to do business

Anthony Perez

Extremely helpful staff. Needed a replacement Mac charger. Was in and out in 10 minutes.

RusSkillz

The customer service was awesome! Our helper was a female named "Kristin" if i remember correctly. She was very patient helping my mom and i set up her new phone.

Charles Young

Sheep farm. Charged $80 for a new battery in my iPod within which the battery exploded. Batteries are barely $30.

Nancy Kabbout

Terrible service

Ali Noudoostbeni

The worst experience that one customer could expect. The staff, specially the lady in charge were so so impolite and rude. If you guys are not in mood or even tired better to leave this job or come to the work with better mood. We expect apple as a pioneer in phone industry to be more professional in terms of choosing better staffs. Very bad experience in terms of customer service

Carolyn Primeau

Great found what we needed

Louise Simrell

Having spent a long time on the phone with Verizon, preparing for a "major restart", which incuded backing the phone up and then waiting for a call that never came, I called Apple. Jhaneal talked me through the steps to restore color in a few minutes, She called back at the appropriate time (phone took a while to do its thing)) to make sure it had worked. Well done, Jhaneal. Made my day! Also, importantly, I'd been calling to see if I needed an appointment (coming from the North Shore), did it all by phone. No drive. No wait, Phone fixed.

Yolly Barrun

We were told to wait for 5 to 10 minutes after setting an appointment but took about 25 to 30 minutes before we totally served. Btw, Service is not bad...Total service is FAIR, Our transaction was completed for less than an hour. My son has iPhone 7, there was an audio defect after two years then upgraded to iPhone 8plus.

red roan

Waited in hold for for 45 mins. Some guy in India answered and could barely understand me. I called the 808 number

Abe Lee

Staff at Apple are terrific. Very friendly and they know how to solve the problems.

Vignesa Moorthy

Great as any Apple store. Store was too busy though and could not get any assistance. The store at Waikiki is much less crowded.

Kay Jong

Trying to test out equipment and security gets in my way. Great customer service.

Xavier

Standard Apple store. The best, you can wait walking around the mall or having a beer upstairs (as I did lol) and the people here is just great. I think all or most of the people in Honolulu are great with tourist and always friendly. This isn’t the exception. The worst: as any other Apple store representative, their service is focused in selling you a new iPhone rather than fix the one you have because its too expensive to repair, at least it is in an Apple store.

Sissy Ichinohe

The customer service I experienced was good! I purchased iPad mini.

bryan

These stores run with the mentality of a Burberry store. Wrong business model and explains the logic of poor service. Ratio of employees and customers is bad...Costco does a better job. Apple stores is not about selling stuff but also fixing things as well. Reminds me of a doctor’s appointment and waiting awhile. No same day service and commonplace for excuses, i.e. “not my job”.

yisroel luchins

Workers were nice and helped switch battery of phone

Christopher M Yasuma

This place is always packed with people. If you are able to get someone to help you, they are friendly and helpful. I've purchased a number of items here before and have been pleased.

Amu Rosen

Top deck early morning Starbucks is quick

marcos fernandez

Small than the one in NY but really nice people here very friendly

moke moses k a kaapana

Apple... What's to say. You need something, they got it. Service is OK, GREAT staff just not enough of them. And be ready for the prices, no cheaper here than anywhere else.

David Kanda

Didn't get what I wanted but representative was cool.

Mark Crabbe

Awesome customer service personnel. Thank you Kyle!

gaudette shawn

Wow, Very busy store, I took several classes at this store this week for my I-phone and computer, great staff, lots of great tips, during one of the classes they where able to help fix an on going problem I had with logging in, gentleman spent an additional hour trying figure out the issue and it was even acting up on him witch was a good thing, it was one of these 50 / 50 deals, somevtimes it worked fine other times it wouldn’t, I have no idea how or what he ended up doing, it became a challenge for him to to figure it out. but he stayed until he could figure it out, this was the 2:30pm class on 01-06-18, because I have brought to Apple store back home and they could not help me, they said it was fine,

Florence Kawamura

Great merchandise.

Patricia C

They were over a half hour late seeing me, but service was excellent.

Owen Sonoda

Great selection of products online ordering is convenient

Damon Shin

GOOD

Sherrie Kuroda

I had absolutely the worst experience the last time I visited the Ala Moana Store. Kainoa (?) the man checking in appointments assumed I was trying to cut in front of another patron and proceeded to scold me like a 5 year old. The man at the genius bar told me my microphone was out, and it would cost me $300 to replace my phone because it was a few months out of warranty. No other alternatives or help was given to me. I had a chat with one of the managers at the Ala Moana Apple store that day who was patronizing and offered no solutions. NO STARS FOR MY VISIT TO THE ALA MOANA STORE. I called Apple today and got Brian in New Mexico who offered me a helpful alternative and was friendly and nice. THANK YOU for restoring my faith in CUSTOMER SERVICE at Apple. Five stars for Brian!!

Kaipo Tani

Went here hoping for some help (like many others I'm a little shy where I don't like to go asking for help) but many employees were just talking story and it wasn't busy, from that whole visit where I was hoping on advice to buy a product from their store, the only employee that talked me was the one who was telling me the store is closing. Looks nice, that's about it. The one in Kahala Mall is much better in terms of customer service

Nielsen Paul Aleta

Fhuck this store you walk in hoping that you will just get in line and wait for their service but no, you have to make an appointment after you walk in. (Note: no online appointment) Thus you have to wait for 20-30 mins. After 30 mins they let you sit and wait and tell you to wait again for another 5-10 mins. After exceeding the 10mins of waiting i asked someone how many more minutes it takes to get their service. They responded its the system. But if you look at it there are even more employees than costumers. So we have had to wait more. After several minutes i asked again how many more decades to wait, they answered just few minutes now. So, I started playing games on my phone with max volune just to get their attention, guest what happened, all of the people on the table left. Hahahaha Helll no!!!! I will never come back here!!! Time is essential here!!! If you are bored with your life, this is where you go!!! You will surely waste your years here!!!

Francis De Castro

Great products and they're always willing to help with any kind of technical issues I have.

Eric Kauhane

They have great customer services and give you their time to help you with your problem or whatever you need,,, they are great!

Erdenesuvd Erdenebulgan

Customer service is great but waiting line is very annoying. Least have to wait couple of hours. I’m suggesting to use Apply Support app, will save time otherwise walk in appointment will wait in more than 1 hour to wait.

Norma Corona

Great service every time; they help me with my ipot ant iphone and even help me with my charger.

Pat Gomes

The gentleman who helped us, Jan (pronounced Yan) was amazing!! We found out he's been working for Apple for a long time. We can see why! He was friendly, courteous, efficient yet very patient. He explained everything very well. So we got a new Iphone 10R for my wife instead of repairing the old one. We enjoyed his service SO MUCH that we're going back to see him because our daughter needs a new laptop! I hope Apple pays him well and keeps him. Those kinds of workers today, in my opinion, are very rare.

Christian Wilson

Who doesn't like going to an Apple store? It's a great place to tinker will all of Apple products and ask employees questions.

Phil Stripling

It's a typical Apple store with knowledgeable employees. Often busy, there may be a wait before they can wait on you, but it's worth the wait. If you buy a phone, for example, the staff will walk you through the process of setting it up with your carrier and confirm all is correct.

Alexander Pauwelyn

Great support if you have a problem. Also a lot of products available in the store in all memory sizes and colors. If you want to repair a product they offer a quick repair or to replace the device. Thank you for the good and professional service!

S H

I show up and walk around for 10 minutes. I try to look for employees so I could buy some AirPods for friend gifts. Unfortunately I can’t figure out who is an employee there. They were just a bunch of people standing around playing with gadgets And no one seem to be communicating Like some sort of dystopian experience. The whole experience was just confusing and a big waste of time.

Paul Brooks

Biggest and busiest Apple store that I have seen.

Daniel Murakami

Good place to purchase another iPhone, laptop, computer and etc.

lanikai twister

Super helpful staff. They listened and understood my desire, then presented and explained the product options available. When my new product wasn't working properly, they told me to bring it by whenever I'm free. The next day I was there with the problem. After hands-on coaching and a bunch of questions that they answered for me, I was taught a solution. I'm so excited to use my Apple again. As a newbie to the tech world, just knowing that the Ala Moana Apple Store staff is there to help if/when needed gives me a sense of reassurance.

helen sanpei

The service at the Apple Store is excellent! The service and sales staff are so helpful and very personable.

james 65ttnorton

AWESOME STORE.... After trying so hard to unlock my ipad pro the tech in this store helped me in just a few minutes. The store was extremely busy and i thought i would be waiting forever. (Though i was willing to wait as long as it took to resolve my issue) Friendly and courteous staff. As a faithful apple customer its nice to be greeted with a smile and great customer service, have my issue resolved and not be charged a nickel....... THANK YOU APPLE ALA MOANA.

Richard Colgren

Horribly disappointing experience. Sad how Apple had gone down hill over the years. Experience here may be the straw that broke the camel’s back for me and Apple. I bought my current iPhone and purchased Apple Care. The battery it came with started getting sick with a few months left under their extended warranty. Called multiple times and Apple remotely tested it but they would not do anything until it completely died. This happened a few months after the warrenty expired. Their solution, schedule me for their closest Apple Store, 75-90 minutes away, to make the long car trip then pay for them to finally replace the battery. So I did a search and found a place in my town to replace it, with what I requested to be an Apple battery. With the $30 replacement program Apple is now offering due to their battery sucking new software I make an appointment at this store to replace my battery today when I am actually near an Apple store. Had to make a second call to finally reach the actual store to find they “probably” had the battery in-stock. Go to appointment and they won’t replace the battery as it is not an Apple battery! They said it was Apple policy and on their web site. I went through and found nothing like that. That included reading Apple’s whole section on battery replacement. They could show me nothing either on the web site about non-Apple batteries. They also said they had the policy in writing and could give me a copy, but then they did not provide it, or even show it to me. Another of their claims was that it was dangerous for their technician to replace a non-Apple battery, which at those low voltages and currents is preposterous. Apple iPhone I recommended to a friend (he bought with a watch) will likely be the last I recommend. It is also looking like I have bought my last Apple.

Paul Fitz-Randolph

To see a tech was to long. Need more for the needs of the customers.

Dylan Fallau

Ilea was super friendly and helpful. Solved my problem in no time. 10/10 for knowledgeability. Turned a problem into great experience. Thank you!

ca l

after a long wait for my imac, finally got a call to pick it up. The person was helping, i guess was not very familiar with his hand held devise. finally was the time to pay, no, he had to borrow another person's devise. he had to ask another tech person to help, in the middle of this, another teck person came to ask questions regarding other people's problems, there were 3 teck people in front of me discussing other person's issue. i finally asked the 2nd person, if he can just took my money and so, I can leave...... when I got home to set up this just fixed imac, and realized there was no wi-fi , when I clicked on the icon on the top right corner, it was gray out and says "there is no hardware".......... what does it mean??????

Nikki Kobayashi

Employee greeted you when u enter and asked if u need help with anything...awesome service!

Zhengqi Zhang

They can’t change my cable which was bought in one year.

Linda Hart

Had to wait 40 minutes for help

Talosaga Vaoalii

It was crowded, but time wise and professional service was awesome.

Jimmy Cheng

Saw a staff member kept a smile even when challenged with some weird customer request. Good job.

EARL Wolfe

While I don't normally shop here you can get and see latest products and accessories from Apple here.

Maria Laamang

Awesome teamwork, very assistive, friendly, knowledgeable and professional people working to provide great service to their customers.

Claudia Oshima

Solved my problem, but the iTunes billing needs work. Got a legitimate charge but it came through as music and I made no purchase for that.

Jennifer Pham

Such lovely customer service. Thank you to the guy who helped me get an USA laptop adapter which they no longer stock !

chandler johnson

Dear Apple Ala Moana Unable to fix current issues; Unable to transfer funds over to apple ID for unknown reasons, failed to fix issue through apple support, failed to see me in person, due to (unorganized chaos) in-store, failed to update billing info for unknown reasons, failed to direct me to customer support though website and phone, website user unfriendliness such as navigation or broken links. So far no way to write a review on these issues other than google, and unnecessary, and unwanted music in music library/ can't delete unwanted music. Failed to update ios software automatically, or inform me of software update. I've been an Apple kinda person for years, and never had an issue neglected to be resolved, and a simple one. All I wanted was to add funds onto my apple Id, and this is the "help" I get... Long waits, and broken unfriendly websites. I feel betrayed and the issue is still unresolved.

Robin Bush

This Apple Store is in Ala Moana near Macy’s. There’s ample parking. This location is often very crowded. The staff is very helpful and knowledgeable. The free classes, labs, and workshops are the best kept secret in town. Check it ou. Just google “Today at Apple”.

Pervis Johnson

Great electronic supple store

Rajkumari Prasad

Too long of a wait

Rajesh Bahadur

I have described my views so many times I even don't remember.

Cheryl B

Once again, the Apple store crew helped me out today! Thanks to everyone for your help in eliminating the issue on my computer, especially May. I am sorry that I didn't get the young woman's name who helped me prior to May She was so good with a young customer with special needs. This young woman did an amazing job helping her and everyone else. Kudos to the store personnel for being there for all of us even being shorthanded.

Gary Okamura

My iPad is not operational. I explained the problem to employee that greeted me upon entering. Said their WiFi is down and I could go to the Apple in Royal Hawaiian in Waikiki. Couldn’t leave for repair. I’m looking at the <$75 Android available on eBay. Apple could consider a store on the Windward and Leeward areas.

Marty Lum

Appointments are mandatory to receive any service. You can walk in for service but there is a 5-6 hour wait time.

Ronald Weidner

Apple products are cool. Nice displays and build quality on them. They're on the expensive side though. Especially the macs. Most of the people there are cool though.

Mike Higa

Most of the time it’s very busy and crowded but I enjoyed there free session to learn about apple products, either you can sign up from Apple store apps or just be there when the session begins

Richard Williams

Great store and people.

Michael Johnson

Crowded as always

Jose Reyes

Can you buy me one

Christopher Brandao

Gave me a 1:20 time frame and took 1:40 before they told me that I would have to wait another 30 mins. Like my life revolves around waiting for the GeniusBar to brilliantly take their sweet time. Chatting up a storm with customers while there are tons in line waiting. Faulty product and i have to sit and wait for them to finish telling jokes. get the customers in and out the damn store. APPLE STORE IS WORST THAN A DOCTORS APPOINTMENT WAITING ROOM. CLEAR YOUR WHOLE DAY SCHEDULE BEFORE TRYING TO UTILIZE YOUR APPLE CARE PLUS BENEFITS.

Rumple Stiltskin

2nd floor near Macy's.. Awesome experience however sometimes very busy. I am now just calling in to order, and having items shipped to my front door. All that is needed is a little PC homework to dial-in desired item of interest and then when I call, the Representative walked me through requirements, compatibilities, and any other concerns. Free local delivery is in only three days! Very impressive.

Johnson Cheng

Apple is worth a $ trillion! All the kids love to visit the Apple store and check out the latest gear. The school is a Apple user school too. But I'm the one who wear a shirt that said "Apple is Evil."

Julia Burr

I think their team needs some customer service training. Their team is extremely rude! Trying to get you to buy and get out. Questions just aren’t acceptable to them, they may just walk away from you like the guy did to me. Sorry I’d like to learn about a product/policies of my new purchase.

Marcelino Galdones

This place is nice and big

Robert Guenther

Knowledgeable staff and very helpful!

Albert Nakano

Very busy but I had an appointment so no problem. Only waited about 3 minutes before talking to the technician. My suspected battery problem with the iPhone was resolved and I received followup instructions to improve battery life.

Alexander Pauwelyn

Great support if you have a problem. Also a lot of products available in the store in all memory sizes and colors. If you want to repair a product they offer a quick repair or to replace the device. Thank you for the good and professional service!

S H

I show up and walk around for 10 minutes. I try to look for employees so I could buy some AirPods for friend gifts. Unfortunately I can’t figure out who is an employee there. They were just a bunch of people standing around playing with gadgets And no one seem to be communicating Like some sort of dystopian experience. The whole experience was just confusing and a big waste of time.

Paul Brooks

Biggest and busiest Apple store that I have seen.

Daniel Murakami

Good place to purchase another iPhone, laptop, computer and etc.

lanikai twister

Super helpful staff. They listened and understood my desire, then presented and explained the product options available. When my new product wasn't working properly, they told me to bring it by whenever I'm free. The next day I was there with the problem. After hands-on coaching and a bunch of questions that they answered for me, I was taught a solution. I'm so excited to use my Apple again. As a newbie to the tech world, just knowing that the Ala Moana Apple Store staff is there to help if/when needed gives me a sense of reassurance.

helen sanpei

The service at the Apple Store is excellent! The service and sales staff are so helpful and very personable.

james 65ttnorton

AWESOME STORE.... After trying so hard to unlock my ipad pro the tech in this store helped me in just a few minutes. The store was extremely busy and i thought i would be waiting forever. (Though i was willing to wait as long as it took to resolve my issue) Friendly and courteous staff. As a faithful apple customer its nice to be greeted with a smile and great customer service, have my issue resolved and not be charged a nickel....... THANK YOU APPLE ALA MOANA.

Richard Colgren

Horribly disappointing experience. Sad how Apple had gone down hill over the years. Experience here may be the straw that broke the camel’s back for me and Apple. I bought my current iPhone and purchased Apple Care. The battery it came with started getting sick with a few months left under their extended warranty. Called multiple times and Apple remotely tested it but they would not do anything until it completely died. This happened a few months after the warrenty expired. Their solution, schedule me for their closest Apple Store, 75-90 minutes away, to make the long car trip then pay for them to finally replace the battery. So I did a search and found a place in my town to replace it, with what I requested to be an Apple battery. With the $30 replacement program Apple is now offering due to their battery sucking new software I make an appointment at this store to replace my battery today when I am actually near an Apple store. Had to make a second call to finally reach the actual store to find they “probably” had the battery in-stock. Go to appointment and they won’t replace the battery as it is not an Apple battery! They said it was Apple policy and on their web site. I went through and found nothing like that. That included reading Apple’s whole section on battery replacement. They could show me nothing either on the web site about non-Apple batteries. They also said they had the policy in writing and could give me a copy, but then they did not provide it, or even show it to me. Another of their claims was that it was dangerous for their technician to replace a non-Apple battery, which at those low voltages and currents is preposterous. Apple iPhone I recommended to a friend (he bought with a watch) will likely be the last I recommend. It is also looking like I have bought my last Apple.

Paul Fitz-Randolph

To see a tech was to long. Need more for the needs of the customers.

Dylan Fallau

Ilea was super friendly and helpful. Solved my problem in no time. 10/10 for knowledgeability. Turned a problem into great experience. Thank you!

Nikki Kobayashi

Employee greeted you when u enter and asked if u need help with anything...awesome service!

Zhengqi Zhang

They can’t change my cable which was bought in one year.

Linda Hart

Had to wait 40 minutes for help

Talosaga Vaoalii

It was crowded, but time wise and professional service was awesome.

EARL Wolfe

While I don't normally shop here you can get and see latest products and accessories from Apple here.

Maria Laamang

Awesome teamwork, very assistive, friendly, knowledgeable and professional people working to provide great service to their customers.

Claudia Oshima

Solved my problem, but the iTunes billing needs work. Got a legitimate charge but it came through as music and I made no purchase for that.

Jennifer Pham

Such lovely customer service. Thank you to the guy who helped me get an USA laptop adapter which they no longer stock !

chandler johnson

Dear Apple Ala Moana Unable to fix current issues; Unable to transfer funds over to apple ID for unknown reasons, failed to fix issue through apple support, failed to see me in person, due to (unorganized chaos) in-store, failed to update billing info for unknown reasons, failed to direct me to customer support though website and phone, website user unfriendliness such as navigation or broken links. So far no way to write a review on these issues other than google, and unnecessary, and unwanted music in music library/ can't delete unwanted music. Failed to update ios software automatically, or inform me of software update. I've been an Apple kinda person for years, and never had an issue neglected to be resolved, and a simple one. All I wanted was to add funds onto my apple Id, and this is the "help" I get... Long waits, and broken unfriendly websites. I feel betrayed and the issue is still unresolved.

Robin Bush

This Apple Store is in Ala Moana near Macy’s. There’s ample parking. This location is often very crowded. The staff is very helpful and knowledgeable. The free classes, labs, and workshops are the best kept secret in town. Check it ou. Just google “Today at Apple”.

Pervis Johnson

Great electronic supple store

Rajkumari Prasad

Too long of a wait

Rajesh Bahadur

I have described my views so many times I even don't remember.

Cheryl B

Once again, the Apple store crew helped me out today! Thanks to everyone for your help in eliminating the issue on my computer, especially May. I am sorry that I didn't get the young woman's name who helped me prior to May She was so good with a young customer with special needs. This young woman did an amazing job helping her and everyone else. Kudos to the store personnel for being there for all of us even being shorthanded.

Gary Okamura

My iPad is not operational. I explained the problem to employee that greeted me upon entering. Said their WiFi is down and I could go to the Apple in Royal Hawaiian in Waikiki. Couldn’t leave for repair. I’m looking at the <$75 Android available on eBay. Apple could consider a store on the Windward and Leeward areas.

Marty Lum

Appointments are mandatory to receive any service. You can walk in for service but there is a 5-6 hour wait time.

Ronald Weidner

Apple products are cool. Nice displays and build quality on them. They're on the expensive side though. Especially the macs. Most of the people there are cool though.

Mike Higa

Most of the time it’s very busy and crowded but I enjoyed there free session to learn about apple products, either you can sign up from Apple store apps or just be there when the session begins

Richard Williams

Great store and people.

Michael Johnson

Crowded as always

Christopher Brandao

Gave me a 1:20 time frame and took 1:40 before they told me that I would have to wait another 30 mins. Like my life revolves around waiting for the GeniusBar to brilliantly take their sweet time. Chatting up a storm with customers while there are tons in line waiting. Faulty product and i have to sit and wait for them to finish telling jokes. get the customers in and out the damn store. APPLE STORE IS WORST THAN A DOCTORS APPOINTMENT WAITING ROOM. CLEAR YOUR WHOLE DAY SCHEDULE BEFORE TRYING TO UTILIZE YOUR APPLE CARE PLUS BENEFITS.

Rumple Stiltskin

2nd floor near Macy's.. Awesome experience however sometimes very busy. I am now just calling in to order, and having items shipped to my front door. All that is needed is a little PC homework to dial-in desired item of interest and then when I call, the Representative walked me through requirements, compatibilities, and any other concerns. Free local delivery is in only three days! Very impressive.

Johnson Cheng

Apple is worth a $ trillion! All the kids love to visit the Apple store and check out the latest gear. The school is a Apple user school too. But I'm the one who wear a shirt that said "Apple is Evil."

Julia Burr

I think their team needs some customer service training. Their team is extremely rude! Trying to get you to buy and get out. Questions just aren’t acceptable to them, they may just walk away from you like the guy did to me. Sorry I’d like to learn about a product/policies of my new purchase.

Marcelino Galdones

This place is nice and big

Robert Guenther

Knowledgeable staff and very helpful!

Albert Nakano

Very busy but I had an appointment so no problem. Only waited about 3 minutes before talking to the technician. My suspected battery problem with the iPhone was resolved and I received followup instructions to improve battery life.

Bradda Joe

I expected more from a billion dollar company like Apple. I just leased a brand new apple 8 for my granddaughter and 3 weeks later the camera doesn’t work. It seemed to work when she turned the camera on at first, then the screen went blank. So to me it never worked properly. We take it to the apple store in ala Moana wait 15 min to see someone and then they tell us to come back in 30-45 min. to see another person. Then 1 hour later they run some test on the phone for 10 min and tell us to come back in 2 hour and the repair will be done. I ask them why can’t we have a new phone because we are leasing a new phone and obviously somethings wrong with this one, it’s only had it for 3 weeks. They said if it happened in 2 weeks after purchase, they would give us a new phone. I explained that they are taking my 2 hours away and we had nothing to do with this problem it’s apples problem. The clerk nods but he’s getting paid by the hour but no matter what that’s the policy. A billion dollar company and they have no customer service. They have no clue how to treat their customers that made them rich. The customer waits on them and not the other way around. How easy it would had been to give us a new phone and put that into repair, or refurbish, or whatever.

Sudhir Rachapalle

Good store if you visiting for service for an appointment it takes 2 to 3 hours book an appointment prior and go to save time

momo mama

Dropping off a repair / battery re-call. Made an appointment for 11am. Great- they are all out of the battery replacement. Air conditioner broken and humid. Smells like @ss, moldy mildew in there. They are banking but need to upkeep the fresh ventilation. Went to bath and bodyworks next door. Cute girl working there said it smells nasty with all the nerds and geeks even with the AC working. They should spray some apple room scents at Apple. 1 funky star

Jason Alley

We went for a problem with our iPhone 7. They replaced it quickly with no problem and helped us set up the new phone.

Melannie Nicholes

My experience in the store is always good, but when I try to get ahold of the store by phone it takes me calling at least a few times and getting hung up on each time until someone answers. Besides that annoyance this store is very helpful and the employees are nice.

robert young

We went to the store today to by my son and daughter computers for school. The team at Apple gave us the complete run down on each models pros and cons. Thankyou Apple Ala Moana for employing such great people. Rob, Amy, Jake and Charlie from New Zealand

Steve Soares

Extremely disappointed. I love Apple products so this doesn't make me want Apple products any less, but the incredible dishonesty shocked me. My iPhone 6 out of nowhere could not be charged anymore. We would leave it for hours and it would not go past 5% and we tried with another cable as well. So I take it to this Apple store and explain to the lady and so she plugs my iPhone into some device that measures how much power is going into the battery and she flat out tells me that the normal number is like 0.95 and that it was showing 0.001 and that most likely the charging port inside the phone is malfunctioning and says Apple does not replace that. She then gave me 2 options to replace the phone for a minimum of $300US. I did not and when I got home to Canada, I took it to a store that repairs only Apple products called "iRepair." They told me the same thing about the charging port and said they would test it and call me in a while. So 1 hour later they call me and tell me that the phone is charging normally as if NOTHING is wrong at all. Turns out 2 of our cables had stopped working! What a crazy coincidence. That's it! The phone is working beautifully without spending a single a PENNY! And they told me that they also tested how much power was going into the battery and that it was 0.96 which was perfectly normal! So the lady at Apple lied to my face. Very very disappointing.

Imran Zubair

The rudest, most impolite, ignorant, lazy workers of any Apple store I have been too. It would be a miracle if anyone in this store could tell you what day of the week it is, leave alone answer a technical or product related question. Good luck!

K Marie Gallagher

Helpful staff and everything I have ever needed (replacement cables, etc) was in stock, no waiting. I also bought my iMac here. Purchased online, it was waiting for me when I walked in. This location is preferable to the Royal Hawaiian location if you are driving because there are literally acres of free parking at the Ala Moana Center.

Dean Fuller

Nice store, super busy but plenty of staff to help out.

Michael

Beautiful place and great service

David Arguedas

Wasn't impressed. It took forever and wish they could have help more then they did.

Daniel Yang

It was the first time I have ever been to an actual Apple store in the U.S. since I don't live in America it was an awesome experience and I also bought my first Apple Watch there! The people in the apple store were really helpful (they should be because I'm spending like 600 dollars there) also, my sister bought Airpods there. It is a very good place to visit and I highly recommend it.

Cody McQueen

Appointment time was great. They checked made sure I had cell service before I left. The phone that they gave me to replace my iPhone X has no sound for phone calls or any applications. The Fac ID will not allow me to register my face, the application just closes. It does not play any video, whether it be Facebook or YouTube. It does not accept a lightning cable of any brand to charge, to include the apple brand. All in all I traded in my broken phone for another broken phone. Update: Bluetooth doesn’t work either. It detects the device but doesn’t allow you to use it. Mind you I have reset this phone multiple times in different ways, as advised by this store.

Lawrence Snow

Employee was very rude.

Tommy Dao

You got only 1/2 tax if compared with mainland.

Sky Marchand

Everyone here was really eager to help even though I didn’t have an appointment. I had a very important conference to attend the following day but my phone charger wasn’t working. They checked it for me and replaced it immediately under warranty.

Zach and Jenna Hoggard

I made an appointment at the genius bar to address a "no service" issue with my iphone. Jacob greeted me quickly, was extremely friendly, and quickly addressed my iphone's issues with every effort to resolve the problem without jumping to replace a part or rack up charges. Another gentleman (regrettably I don't remember his name) with the nice beard, remembered me and helped assist me in sending in my phone when my phone started acting up after our initial efforts. I left the store very pleased with the customer service and the plan for the repair of my phone, which will not cost me anything! I would highly recommend this location!

Tatum Rebelle

I made an appointment with the genius bar because my macbook pro was having problems. The first interaction was very friendly, but then a different person came out and didn't even listen to my explanation about what was happening. He took the computer back for less than a few minutes and came back telling me it was "fried". He said he could smell burning and see rust and that I must have spilled a lot of coffee. I told him that I had not. He was dismissive and said the computer had no value and could not be repaired... I left the store but knew that it didn't seem right. I borrowed a friend's charger the next day and the computer turned on! No issues after buying a new charger from Best Buy. Had I listened to that guy I would have been out a computer and a lot of money.

Shelby Redman

One of the best apple stores. Especially for the amount of people that they support with tourists and locals. They have a large staff and they always seem to have availability within 24 hours even a lot of accommodation for walk ins! Also the staff was very knowledgeable and helpful and really hooked me up when i broke my phone all three times

R Yamashiroya

Seems easier to find specialists and to get help right away. I'm sad that they got rid of the Genius Bar but that's Apple I guess. The Apple Genius staff are always professional and it's such an awesome service they provide to customers.

Jordon Voss

Best customer service of almost any business ever!

Tsung Ming C

Same concept as all Apple stores with friendly staff. They have the latest models.

Ohana Traylor

I wait 40 min to buy phone.

김선도

Why bother making a reservation for the Genius Bar when they still make you wait and don't care? And to see another customer who obviously arrived later than you did get preferential treatment right next to you with two of the "Geniuses" catering to his needs? Just left in the end.

Hype Connect

Dan was a let down on this Apple launch. Spoke down to every person in that line.

Josh Hamm

Once again Apple inc. has shown they are simply looking for the paycheck. I accidentally took my phone into the ocean and after leaving it in rice overnight, brought it into the apple store. The wait to meet with a "technician" was 2 hours. When we were finally admitted, we were seated at a table where we waited another 30 minutes. After finally being led to a counter where we were attended, the woman asked me a few questions about my phone and then began to erase it from existence. She pulled out the sprint chip, grabbed a new phone and asked me if i would please agree to the 300 dollar charge for a new phone. I explained to her that I wanted to see if they could fix the phone, or possibly retrieve any of the data from it. She fumbled with a response, uttering that a new phone was really the only and best option, finishing by handing me a card for "DriveSavers" who informed me it would cost 800-2600 dollars to retrieve any data from my phone. I can't believe how utterly un-helpful the entire experience was. An apple "technician" is nothing more than a drone who knows how to navigate basic computer software while pressuring customers to spend more money on their products. They didn't open the phone, they didn't run diagnostics on the phone, they just tried to replace it. Apple, I could replace the phone just fine on my own. I brought it to you to fix it, or at least try to fix it. If you have experienced something similar, go to the bottom floor of the mall where Tricked Out Accessories is located and ask them to run diagnostics. They will charge you for it, but at the very least, they will DO something. DO NOT TAKE YOUR PHONE HERE!

Scott Yim

Ala moana's app store is fun

mightydo

Large apple store. Hard to get help. Always crowded.

David B

As always the customer service was top notch. The Apple service agents are always willing to answer questions and show you how to use a product. This is the reason I continue to return to the Apple store. Plus the store is located in a beautiful mall right across from the beach. Large store with a large staff.

Joe Cornor

Super busy. Took forever to get my order.

Jorge Logan

Terrible phone system have spent 3 days trying to contact them phone just ring until it hangs up, did talk to dermott in florida he was as helpful as he could be, he too called the store with the same results id been getting, ZILCH! AWE!

PONGKAP KIM

You know? They eat my time. If you wanna buy something minimum waiting 15m

Teia Maman

This is a fantastic store, for customer service and more customer service! So nice a change from the humdrum norm. Good products too, btw!

Mehreen Guerrero

Very crowded and the wait times seem to be unnecessarily long compared to the Royal Hawaiian location. But they do have a good amount of accessories that I haven't seen in stock anywhere else on Island.

Nikki Arakawa

I'm not an apple person and i dont know anything about apple so I went to this store hoping they could help me find what I needed. I walked in there wandered around and couldn't get anyone's attention. When I asked for help I felt like I was bothering them. I asked for something and staff couldn't even walk me to the items. I told them I have NO IDEA what I'm looking for so why couldn't they SHOW me what I was asking for. This is why I don't even bother with apple products. Don't come here and waste your time.

Nicholas Jones

Great store.

Daniel Kapoi

Great place to stay, clean very hospitable

Kendra Carty

Went in with a friend to get her phone fixed. Staff did their best (in front of us for part of it) to figure out the problem but it was not fixable. Our tech kindly gave her all her options. Also didn’t try to up-sell her which was refreshing. While waiting multiple staff came up to us to see if we were doing alright. Great service all around.

Bradda Joe

I expected more from a billion dollar company like Apple. I just leased a brand new apple 8 for my granddaughter and 3 weeks later the camera doesn’t work. It seemed to work when she turned the camera on at first, then the screen went blank. So to me it never worked properly. We take it to the apple store in ala Moana wait 15 min to see someone and then they tell us to come back in 30-45 min. to see another person. Then 1 hour later they run some test on the phone for 10 min and tell us to come back in 2 hour and the repair will be done. I ask them why can’t we have a new phone because we are leasing a new phone and obviously somethings wrong with this one, it’s only had it for 3 weeks. They said if it happened in 2 weeks after purchase, they would give us a new phone. I explained that they are taking my 2 hours away and we had nothing to do with this problem it’s apples problem. The clerk nods but he’s getting paid by the hour but no matter what that’s the policy. A billion dollar company and they have no customer service. They have no clue how to treat their customers that made them rich. The customer waits on them and not the other way around. How easy it would had been to give us a new phone and put that into repair, or refurbish, or whatever.

Sudhir Rachapalle

Good store if you visiting for service for an appointment it takes 2 to 3 hours book an appointment prior and go to save time

momo mama

Dropping off a repair / battery re-call. Made an appointment for 11am. Great- they are all out of the battery replacement. Air conditioner broken and humid. Smells like @ss, moldy mildew in there. They are banking but need to upkeep the fresh ventilation. Went to bath and bodyworks next door. Cute girl working there said it smells nasty with all the nerds and geeks even with the AC working. They should spray some apple room scents at Apple. 1 funky star

Jason Alley

We went for a problem with our iPhone 7. They replaced it quickly with no problem and helped us set up the new phone.

Melannie Nicholes

My experience in the store is always good, but when I try to get ahold of the store by phone it takes me calling at least a few times and getting hung up on each time until someone answers. Besides that annoyance this store is very helpful and the employees are nice.

robert young

We went to the store today to by my son and daughter computers for school. The team at Apple gave us the complete run down on each models pros and cons. Thankyou Apple Ala Moana for employing such great people. Rob, Amy, Jake and Charlie from New Zealand

Steve Soares

Extremely disappointed. I love Apple products so this doesn't make me want Apple products any less, but the incredible dishonesty shocked me. My iPhone 6 out of nowhere could not be charged anymore. We would leave it for hours and it would not go past 5% and we tried with another cable as well. So I take it to this Apple store and explain to the lady and so she plugs my iPhone into some device that measures how much power is going into the battery and she flat out tells me that the normal number is like 0.95 and that it was showing 0.001 and that most likely the charging port inside the phone is malfunctioning and says Apple does not replace that. She then gave me 2 options to replace the phone for a minimum of $300US. I did not and when I got home to Canada, I took it to a store that repairs only Apple products called "iRepair." They told me the same thing about the charging port and said they would test it and call me in a while. So 1 hour later they call me and tell me that the phone is charging normally as if NOTHING is wrong at all. Turns out 2 of our cables had stopped working! What a crazy coincidence. That's it! The phone is working beautifully without spending a single a PENNY! And they told me that they also tested how much power was going into the battery and that it was 0.96 which was perfectly normal! So the lady at Apple lied to my face. Very very disappointing.

Imran Zubair

The rudest, most impolite, ignorant, lazy workers of any Apple store I have been too. It would be a miracle if anyone in this store could tell you what day of the week it is, leave alone answer a technical or product related question. Good luck!

K Marie Gallagher

Helpful staff and everything I have ever needed (replacement cables, etc) was in stock, no waiting. I also bought my iMac here. Purchased online, it was waiting for me when I walked in. This location is preferable to the Royal Hawaiian location if you are driving because there are literally acres of free parking at the Ala Moana Center.

Dean Fuller

Nice store, super busy but plenty of staff to help out.

Michael

Beautiful place and great service

David Arguedas

Wasn't impressed. It took forever and wish they could have help more then they did.

Daniel Yang

It was the first time I have ever been to an actual Apple store in the U.S. since I don't live in America it was an awesome experience and I also bought my first Apple Watch there! The people in the apple store were really helpful (they should be because I'm spending like 600 dollars there) also, my sister bought Airpods there. It is a very good place to visit and I highly recommend it.

Cody McQueen

Appointment time was great. They checked made sure I had cell service before I left. The phone that they gave me to replace my iPhone X has no sound for phone calls or any applications. The Fac ID will not allow me to register my face, the application just closes. It does not play any video, whether it be Facebook or YouTube. It does not accept a lightning cable of any brand to charge, to include the apple brand. All in all I traded in my broken phone for another broken phone. Update: Bluetooth doesn’t work either. It detects the device but doesn’t allow you to use it. Mind you I have reset this phone multiple times in different ways, as advised by this store.

Lawrence Snow

Employee was very rude.

Tommy Dao

You got only 1/2 tax if compared with mainland.

Sky Marchand

Everyone here was really eager to help even though I didn’t have an appointment. I had a very important conference to attend the following day but my phone charger wasn’t working. They checked it for me and replaced it immediately under warranty.

Zach and Jenna Hoggard

I made an appointment at the genius bar to address a "no service" issue with my iphone. Jacob greeted me quickly, was extremely friendly, and quickly addressed my iphone's issues with every effort to resolve the problem without jumping to replace a part or rack up charges. Another gentleman (regrettably I don't remember his name) with the nice beard, remembered me and helped assist me in sending in my phone when my phone started acting up after our initial efforts. I left the store very pleased with the customer service and the plan for the repair of my phone, which will not cost me anything! I would highly recommend this location!

Tatum Rebelle

I made an appointment with the genius bar because my macbook pro was having problems. The first interaction was very friendly, but then a different person came out and didn't even listen to my explanation about what was happening. He took the computer back for less than a few minutes and came back telling me it was "fried". He said he could smell burning and see rust and that I must have spilled a lot of coffee. I told him that I had not. He was dismissive and said the computer had no value and could not be repaired... I left the store but knew that it didn't seem right. I borrowed a friend's charger the next day and the computer turned on! No issues after buying a new charger from Best Buy. Had I listened to that guy I would have been out a computer and a lot of money.

Shelby Redman

One of the best apple stores. Especially for the amount of people that they support with tourists and locals. They have a large staff and they always seem to have availability within 24 hours even a lot of accommodation for walk ins! Also the staff was very knowledgeable and helpful and really hooked me up when i broke my phone all three times

R Yamashiroya

Seems easier to find specialists and to get help right away. I'm sad that they got rid of the Genius Bar but that's Apple I guess. The Apple Genius staff are always professional and it's such an awesome service they provide to customers.

Jordon Voss

Best customer service of almost any business ever!

Tsung Ming C

Same concept as all Apple stores with friendly staff. They have the latest models.

SarahRose Girl

They have absolutely no system for helping customers. When you walk in you can’t even tell who works there. There is no help counter. Even if you make a reservation after you finally find out you need one they will text you that it’s time for your appointment. It won’t be. You’re just coming in to sit and wait. When you finally find an employee the will run behind the door in the wall or be joking around for extended period of time with someone. This store is in the most popular mall in Honolulu. DO NOT waste your time. Go to any other Apple store on the island.

Ohana Traylor

I wait 40 min to buy phone.

김선도

Why bother making a reservation for the Genius Bar when they still make you wait and don't care? And to see another customer who obviously arrived later than you did get preferential treatment right next to you with two of the "Geniuses" catering to his needs? Just left in the end.

Hype Connect

Dan was a let down on this Apple launch. Spoke down to every person in that line.

Josh Hamm

Once again Apple inc. has shown they are simply looking for the paycheck. I accidentally took my phone into the ocean and after leaving it in rice overnight, brought it into the apple store. The wait to meet with a "technician" was 2 hours. When we were finally admitted, we were seated at a table where we waited another 30 minutes. After finally being led to a counter where we were attended, the woman asked me a few questions about my phone and then began to erase it from existence. She pulled out the sprint chip, grabbed a new phone and asked me if i would please agree to the 300 dollar charge for a new phone. I explained to her that I wanted to see if they could fix the phone, or possibly retrieve any of the data from it. She fumbled with a response, uttering that a new phone was really the only and best option, finishing by handing me a card for "DriveSavers" who informed me it would cost 800-2600 dollars to retrieve any data from my phone. I can't believe how utterly un-helpful the entire experience was. An apple "technician" is nothing more than a drone who knows how to navigate basic computer software while pressuring customers to spend more money on their products. They didn't open the phone, they didn't run diagnostics on the phone, they just tried to replace it. Apple, I could replace the phone just fine on my own. I brought it to you to fix it, or at least try to fix it. If you have experienced something similar, go to the bottom floor of the mall where Tricked Out Accessories is located and ask them to run diagnostics. They will charge you for it, but at the very least, they will DO something. DO NOT TAKE YOUR PHONE HERE!

Scott Yim

Ala moana's app store is fun

mightydo

Large apple store. Hard to get help. Always crowded.

David B

As always the customer service was top notch. The Apple service agents are always willing to answer questions and show you how to use a product. This is the reason I continue to return to the Apple store. Plus the store is located in a beautiful mall right across from the beach. Large store with a large staff.

Joe Cornor

Super busy. Took forever to get my order.

Andriansyah Arifin

Comfortable place

Jorge Logan

Terrible phone system have spent 3 days trying to contact them phone just ring until it hangs up, did talk to dermott in florida he was as helpful as he could be, he too called the store with the same results id been getting, ZILCH! AWE!

PONGKAP KIM

You know? They eat my time. If you wanna buy something minimum waiting 15m

Galatea Laudouar

This is a fantastic store, for customer service and more customer service! So nice a change from the humdrum norm. Good products too, btw!

Mehreen Guerrero

Very crowded and the wait times seem to be unnecessarily long compared to the Royal Hawaiian location. But they do have a good amount of accessories that I haven't seen in stock anywhere else on Island.

Nikki Arakawa

I'm not an apple person and i dont know anything about apple so I went to this store hoping they could help me find what I needed. I walked in there wandered around and couldn't get anyone's attention. When I asked for help I felt like I was bothering them. I asked for something and staff couldn't even walk me to the items. I told them I have NO IDEA what I'm looking for so why couldn't they SHOW me what I was asking for. This is why I don't even bother with apple products. Don't come here and waste your time.

Nicholas Jones

Great store.

Daniel Kapoi

Great place to stay, clean very hospitable

Kendra Carty

Went in with a friend to get her phone fixed. Staff did their best (in front of us for part of it) to figure out the problem but it was not fixable. Our tech kindly gave her all her options. Also didn’t try to up-sell her which was refreshing. While waiting multiple staff came up to us to see if we were doing alright. Great service all around.