Reviews of Microsoft Store - Perimeter Mall (Computer Repair)

Peter M

Everyone runs to the Apple Stores, which are always crowded. The Mircosoft Stores are less crowded. The staff at the Microsoft stores are friendly and knowledgeable. The prices are more competitive than the competition.

jarrel jackson

My computer was working fine just moving a little slow when I brought it in. After I gave it to them I get a call saying the hard drive was messed up and that I would have to get a new one. They purposely killed my hard drive to make me spend money. Now I can’t use it at all I am forced to buy a new hard drive.

smith pittman

I am a tech guy who works for a small local IT and PC company in upstate SC. Was in Atlanta for the weekend, and while at the mall stopped at this Microsoft store. It appeared the only person who really knew anything was the guy at the front helping people try out the nice VR setup they have. I was just looking around the store and the same lady asked me 3 different times if she could help me with some and I kept having to advise her I was just looking. I did have a question about some of the surface pro accessories, which at that point she had no clue about any of them. I expect a lot more from a Microsoft store, even being a smaller store!

Harris Marks

A woman there, she works there, was absolutely rude and a terrible employee, she only allows 30 minutes in the store! She should be fired and should be banned from working there! Terrible employee! AWFUL!

Elizabeth Parrillo

It’s unbelievable that I wasted 25 minutes just to TRY speak to someone at their retail store! Worst customer service I’ve ever seen. To not be able to call a store is absolutely OUTRAGEOUS!! I was in yesterday and before driving 20 miles to go back today wanted to clarify some things and literally could not get anyone to put me through to the retail store. There were MORE employees there yesterday than customers and there’s NO WAY that they shouldn’t be able to get calls transferred to them immediately when the gate keepers at MS finally get on the phone. I am going to buy the Apple MacBook Air instead...that’s how disgusted I am with how I was treated today. Absolutely HORRIBLE customer service.

Deshaad 365

Always a good time!

Randy Hicks

Very knowledgeable team, working within the Microsoft product lines.

ALEKS Zlatic

Great service and selection

Michael Dontigney

I checked out this store for the Lumia 1520 phone.. They had a large selection of phones, tablets, laptops and even an area kids could play Xbox games on. The staff was very friendly and didn't bug me a ton like other stores.. They asked if I neede help and when I said no, just looking, they let me be. Nice folks. Oh and it's NOT a kiosk as someone else said. it's a rather large store.

Sarah Kinsey

My Xbox One had died, I was sure of it. I already tried a few things of my own and took it to a standard repair place and nothing had worked. This store was my last hope so I scheduled an appointment and took it in. I was seen right away and he confirmed my suspicion, my Xbox was bricked, nothing could fix it. Seeing my sadness, he went and talked to his manager and came back saying "So I explained your situation with my manager and he hates that this has happened to you, he wants to make it up to you..." He went on to explain that he will trade in my current first gen Xbox One for an upgraded Xbox One S for no price increase (I was offered $115 to trade in my Xbox One for a refurbished one of the same model). This was great news to me, and it really felt like they were genuine on trying to help me out. It sucked that my Xbox had died but in the long run, I was able to upgrade to a better, sleeker, faster, model. Customer Service was amazing, the employees all seemed to really love what they do, the store was clean and had all sorts of gadgets you could play with. I will definitely come back to this location again for any Microsoft purchases or needed assistance.

pete yeo

It is Ridiculous that you buy a pc to work on and in less than a year it shuts down and will not start up and when you call tech support you wait on line for hours playing push button he’ll in an attempt to get assistance then you show up at the store before it opens for help only to be told you have to make an appointment, I opted for the Microsoft in stead of apple because of the ease of use of the pc I should have looked at the ease of CustomerCare apple bends over backwards to help customers, Microsoft could care less great culture mr gates maybe the ghost Steve Jobs should be an inspiration

David Thames

I love the Microsoft store. They have a little bit of everything Tech. Employees are very helpful and I can check out the latest stuff in the PC and Microsoft world. I wish there was one closer to me.

Jared Johnson

They can't actually do any repairs in store or outside facilities. They are only able to sell you devices without any responsible way of fixing them for the customer. So, if your device breaks, be prepared to pay for a refurbished one with only a 90-day warranty.

Michael Baumann

I think the store is setup nicely and it has the right size for the traffic they are receiving. The one thing that makes me detract 2 stars are the employees. They are too clique. Chatting with each other and customers have to walk up to them with a question. I am not an Apple fanboy, but I never see that in their stores. They watch you and try to help if you have that question mark levitating over your head. I think Microsoft has a good platform going with nice looking products. Just make customers feel welcome.

Carl Roberts

Top notch computer repair personnel are very helpful

Shaun Martin

I have never seen as much incompetency among any staff ever.

Metallic Gamer

Has everything I could need from Microsoft product

John Merideth

I was treated like a professional. The staff seemed knowledgeable without being overly aggressive. This is a smaller box store and felt more focused.

Vergil Larson

I went to this store to discuss some issues I was having with my phone. I waited 10 minutes for 2 employees who were talking about there weekend to help me. I asked a couple questions and the young gentlemen could not even answer one of my questions. Then he asked if I was interested in purchasing a new phone. My phone is 6 months old. Microsoft PLEASE educate your staff. I am a long time windows guy. I will not be purchasing any more windows products. Apple will be happy with my money since Microsoft doesn't seem to need it.

Yodet Kebede

Got a new Xbox here. It was in new condition and the customer service was great here too. Five Stars!!

Alejandro

I've been here a few times, looking for very specific items which I researched online prior to visiting the store. I called ahead and made sure they had it in stock. Even so, the staff was unable to locate the item when I arrived. Granted, it was a brand new item (new red Xbox Controller) that released that day. Either way, the staff was friendly, the store was aesthetically pleasing, and well stocked.

Jacob

I've been here twice to grab a surface pro for my sister and then one later for myself. Staff here is very helpful and efficient. I'm always in and out within minutes with all my questions answered. Love this place!

Keith Roe

This location is a kiosk and not a store. Salesperson was friendly and helpful.

KENISHA HILL

Very good service it's a great place to buy any of your electronic needs and get great customer service

Indiasia Stanciel

I loooveeee the laptops here!!! ❤️

Portia Burns

Didn't know they had these, but the customer service here is so much more personable than the Lennox location

Scott Gregory

I went in on a Sunday afternoon with a simple question on my Surface Book; the zoom on the screen was not working. I was told to wait 2 hours for an appointment. I persisted but was told in no uncertain terms no would help me unless I was buying something new. I have been to many Microsoft Stores and this one has the worst customer service. I would never go back. Apple would never treat me this way. A very bad experience.

Diego Meneses

Had to return a gaming laptop I bought online. The machine was perfect, just not the perfect fit for me. Joshua was amazing. He and his coworker handled the return with no hick ups. Very understanding and helping people. They even gave me a coke to enjoy while we were having a very nice conversation. This has been my best costumer experience of 2017.

Aiden Golub

Great products

Miss Kay

It's weird to have so many agents standing idle yet not be greeted or approached as a shopper.

Jason Reese

scheduled my appointment and had to drive 100 miles round trip to get there for them to tell me they didnt have my part. They could have told me this over the phone. The need new help in this place.

David Zheng .

friendly staff. shoutout to zach the guys dope af

Cuong Ngo

The first time I stop by the Microsoft store in Perimeter Mall. And I will be shopping for the next trip.

Sheila Walker

Their Staff is very informative and they really take care of the customer.

Jackie Simmons

The Microsoft store is a tech person's dream. The store has all the latest MicroSoft technology products and the sale representatives are very knowlegable and eager to assist you.

Tanya Avery

Awesome Customer Service, Leeland was Great and really kind. Thanks for wonderful service. All staff appear to enjoy their jobs!

Bill Phillips

Went into the store to resolve issues with Surface Book. Our technician Tenisha B was awesome! Extremely knowledgeable, friendly, patient. Tenisha stayed with us until issue was resolved and even moved screen protector to replacement Surface Book. Tenisha's outstanding support turned what could have been a frustrating issue into a pleasant service experience!

Aslonz

Quick easy service. Booked an appointment and had my issue addressed and resolved quickly.

Gee Scott

Rubbish service..worker are nonchalant. You get an appointments and workers walk about waiting for exact appointment time. What a waste!

Brian Chan

This Microsoft store is rather small. It has the essential in the and it was hosting an online game play while visiting. It was quite disappointed that we could stand behind the team and watch them.play.

Bonnie S

I had a great experience with Nique. She was super helpful throughout my purchase.

John Sadler

My most favorite store in the mall! When I can't find Microsoft products online typically they have them in the store. The crew is always very friendly and the sales staff in the back for quick to get me in and out. During my visit over Christmas when it was very busy they had a q line that was set up brilliantly for you to get in and out quick

mohamad ead

((((((Very bad experience))))) The store employs are very rude and unprofessional. Josh refuse to answer a question because there 15 minutes to close. He literally told me come back tomorrow to answer my question And they will be closing in 15 minutes. I will never come back to the store. And will not refer anybody to come here.

Becky Cekis

Staff is always amazing and helpful, I've always found them honest and willing to work with you to find the best device for your needs.

MrMrastonmartin Michelle

AWFUL AND INCOMPETENCY SERVICE (2 guys)!!! trying to buy a computer for my son, they say our costumer only have 20mins to stay in store, its was 5:30pm.... BS!

Larry Larkins

Always a great experience at this store. Knowledgeable people willing to help. Microsoft should put a store at Mall of Georgia in Buford, Ga.

Jason M

I have been on the phone for 18 minutes trying to speak with someone about my warranty. The only option that is applicable is option 6. It took me to their international customer service desk. They are now telling me that I selected the wrong option. What other option is there since I am calling about a Dell computer? When I asked them to connect me and help me to speak with a live person, the call was disconnected. No one called me back even though I gave them my number at the beginning of the call. HORRIBLE service! I just called the "store number" that they gave me (it is the same one that is on the website when you google them) to only find out that it isn't really the store number. It is the number of someone else who answers calls for stores and he is now going to call the store. Microsoft you have to do better!!!! 30 minutes have gone by and I still can not get through to the store to find out about the expensive service warranty that I bought. Total time spent 45 minutes!!!

Toya Blackshear

Nice store friendly staff

Imani Vaughn-Jones

I felt guilty visiting the Microsoft store. I was that customer every sales rep hates that came in ten minutes before close. I'm pleased to say that no one at the store made me feel bad for entering so late. Every one was kind and welcoming. Though a few employees went home, a few stayed behind. I worked with Wallace and he was incredibly warm and knowledgeable. He helped set me up with the new Surface Pro 6 and helped me get the best deal. I had a great experience and look forward to more trips to the Microsoft store!

Vincent Jenks

Have shopped here several times for myself and gifts for others. Always great, zero problems.

Vincent Sauve

A fine store.

Kevin Baggett

I have a product that needs service or the potential of a trade in however it would require me driving a long distance to make it to a store. I figured if I called the store they could give me a ball park on what I could expect. I in fact received the exact opposite. The associate who answered my call refused to provide any information regarding what I could expect so I guess they can expect to not receive my business.

Joseph Cheriyampurathu

I drove from Rome, (4 hours up and down) GA, to Microsoft Store, Perimeter Mall to get some technical help regarding my surface pro 4. I forgot my bit-locker password, and I required to reset it. I met a technician named Muhammad, who is not interested in fixing my computer. He informed me that my hard drive is crashed and it cannot be repaired. His suggestion was to get a new one or call Microsoft online office and get an old one for $450 (I think a refurbished one) which has a warranty for 90 days. I was able to fix my computer with the help of google. I know now how Microsoft became the wealthiest company in the world (Making people to discard the good /repairable computer and making them buy a new one). Very disappointed

Louis Lewis

Great experience. Recommended.

Michael Mills

Great experience with Eddie. Came in with an xbox that was not working, he quickly found out that it was still in warranty, swapped it out, reminded me to get my old game out and had me in and out in no time. Great experience, thanks Eddie.

Michelle Woods

If you wanna learn everything about your PC come to the Microsoft store. Microsoft works with the community, business customers, and Educators! You can get on the spot Tech Support as well as training on any software solutions for business and personal.

Cornelius Chase

Always have a great experience when I visit this store. The employees are knowledgeable and friendly and always willing to help. I will not buy a computer from anywhere else.

Maryori Daza

Geniallllll

Sabrina Lowery

Be sure to confirm your sessions when signing up for their mini classes. There was no one trained properly for our LinkedIn business session. We made the best of our time there.

Chelydra

My partner and I visited this store around 7:30 p.m. on a Monday night to buy a Dell Inspiron on sale. There was only one other customer at the time. We had a pleasant salesman who answered all our questions, and allowed us to look around freely and examine the Dell. When we came to pay, the store manager took care of us. He was very friendly and cooperative, giving us a full discount on the sale price. It is probably worthwhile going to the store at a quiet time when staff are available to give you relaxed, personal attention.

BLR Productions

Awesome customer service!

B H

complete waste of time - they crashed my computer and I had to get new computer. they lied about office 365 renewal price of $59/yr, but it is $99/yr. Stay away from this store

Diana Hunter

My experience at this store was less than stellar. After purchasing a new Dell laptop for my father, I had to return it to the store after three months due to a motherboard failure. The person in the store helping me was nice enough when I made the return and offered to replace the computer with one of equal value. Unfortunately, the store manager would not honor the offer. Thus, the computer was shipped off for repair. It took weeks for the computer to be repaired (yes, it was during Christmas) but it is still not working properly. Since then, good customer service has sorely been lacking to the point that my sister was told that I shouldn't have purchased the computer in Atlanta when my father lived in another state. Really? What they should have done is replace the computer. I would have gladly accepted another one of equal value since the model I bought is no longer available, or I would have paid the difference for a higher priced machine. I hope other Microsoft Stores are not like this one and stand behind the products they sell.

C W

Given false information on a warranty - cost us $400

sk dixon

Great customer service

Vaibhav Rekhate

Nice service and helpful staff.

Shirley Avin

Very good customer service.

manoj kumar

Worst experience. A guy who works there has a worst attitude towards customers. Rude and unprofessional. They just come up with some discounts that are not normally provided by Microsoft and make you wait for an hour saying they are processing the discount and later come back to say that there are some conditions apply for the discount which makes you pay the actual amount for the product. It’s worthless visiting this store.

Khozeima Faizullabhoy

Gaming fun

Alejandro Mendez

Nice customer service. L love the store..

k d

Tech very nice and professional. It needed a hard drive. Got computer back in 3 days.

JoAnna Ward

Colin was a total angel. I came in on a referral from an online Microsoft Specialist. Colin is helping me 'up' my Microsoft game in 2017. The email confirmation said that I would leave an expert and I'm surely closer than I was before.

W W Hall

Appointment provide fast and efficient service, friendly and knowledgeable staff

patty beauparlant

Just wanted to look at new computer's. Nice staff very helpful. Very clean store.

matt knight

Excellent experience! Manager is fantastic. Staff is very knowledgeable and willing to help out. I am very pleased with my visit today and will definitely be back in the future.

Farshid Nia

They sold me the assure program which covers up to 5 computers repair services for 1 year. The technician told me they service any brand including mac. Well, Today I gave them my MacBook to repair but the new technician refused it and said they don't work on mac. So what was the whole lecture the first technician gave me about them working on any brand no question ask? Please get your facts together and homer people's time.

Mitesh K.K

It's a small store. Don't match price.

Michael Rock

Ugh. Really? You cant just open a space that clearly rips off Apple's, staff it with annoying people, and use it to sell...software? They do have an interactive XBox set up in the middle of the mall that you can use until your blue in the face. But its just not an Apple store. Not even close.

Gary Furbish

They hooked us up.

Darnell Maclin

i was told that I would have a wait time of 45 mins before someone will take my call and I have waited almost 2 hours very disappointing especially when you have things to do and can not get into the store

K. Long

Terrible experience. Upon arrival ALL employees just standing at opening, people watching, laughing giggling, and talking on their phones. I was sent there to purchase an item which I was told over the phone that I'd receive a military discount on... Well apparently the female store Manager doesn't respect the military enough to honor the discount. I was quickly told that there was nothing she was going to do and that whoever I spoke with over the phone informed me incorrectly. I pulled up my past orders in that store to show her that indeed other Managers had honored the discount on very large purchases like $900+. Yet she was determined not to do it herself. I left the store contacted Microsoft Integrity complaints dept and filed an escalation against the store because I felt as though myself and the United States military had been discriminated against.

Will

I'll give you $5 if you walk in and no one's playing Fortnite.

Maddox Pealock

I went into the store without high expectations for my appointment. My surface pro computer was having issues with the pen. She set up a repair tool to run on the computer and fix any issues. It did not work, and they ended up replacing the whole computer and pen. Our technician Teneesha was amazing shoutout to her! She made transferring the files and account easy! They even offer you a selection of complimentary drinks and let you play on the consoles while you wait. Overall a possible hassle that ended up being a nice experience.

Andrew K

Great place to see all the new Microsoft products and the $25 promotion was really nice too.

Ramona Runions

This staff at this store were AMAZING! I had completed my research but had "questions" and they provided the expertise and knowledge that I could have only hoped for. Ace was indeed the most professional person that I have dealt with in many years. Thank you gentlemen, thank you.