Reviews of Apple Mall of Georgia (Computer Repair)

Raul Torres

Brought in my son's new phone because the screen was unresponsive. I told them I wanted a new phone they said no, they would replace the screen. Told me to come back 1.5 hours later, I came back 2 hours later, phone was not even worked on, they told me it would be ready in 15 minutes, had to wait another hour. They said they could not fix the phone they would replace it, had to wait another hour, they gave me a new phone I asked if they had switched the sim cards, they took the phone and it took another 30 minutes.....horrible service

Tina Simon

The sales are always RUDE and takes forever in the stores. You people make me want to switch to Android. I have to pay for everything with Apple. This Location SUCKS

Wiljeania Wilson

I appreciate what Apple Mall of Georgia did for my son, letting him know about his phone. Thank you Apple Mall of Georgia.

D VW

The only pity is the size of the store makes you feel like a chicken in a slaughterhouse - but very excellent team overall, and definitely classes above surrounding mall stores, no offense to certain mall stores. Great place, great communication, cool products, and they do their best within limits to truly help people.

worldpeace026

I sometimes dread going into this place, but the representative Greg has made my visit a stress free experience.. he is truly an asset to Apple, this young man knows his stuff.. shout out to tech savvy Greg

Saber Cooler

Crowded but nice customer service but at times the customer service can get a bit tired

Jeff Pack

The Apple Store fixed my cracked screen in about an hour and a half. While I was waiting I took one of their free classes and it was so good! The teacher’s name is Kaitlyn. She is amazing!! After her class I’m convinced that Keynote is so good. I totally want my nieces to take her class as they have classes for kids :-) They have lots of free classes that you can take about all sorts of things such as app development, coding, video editing. You can call Apple and make a reservation for your appointment so that you’re seen right away when you go in. It’s a very organized system and the people are really personable.

Naafi Mostofa

Just a normally good apple store, but the Avalon location is better and a lot cooler

pretty pink

Eric ruined my experience. He's overbearing and awkward. Avoid him at all costs

corrie lovern

Jennifer was the employee that helped us today and even with them being crazy busy within 10 minutes we had a replacement phone and all of our issues fixed while she had a pleasant attitude and was easy to work with. We had been to the Lenox square location 2 times with no help and with one trip to the mall of ga location our issues were resolved. Thanks! Corrie & Chris

S Neal

Rick was very helpful with getting our iPod updated

Kylie Zuluaga

I took my grandma to (finally) get herself a new iPad. The young man that helped us was extremely helpful, knowledgeable, patient, and attentive! We had a great experience, my first at an apple store personally, and it was a pretty quick trip too!

Ashley Henderson

Once I got seen, my service was excellent! I was exchanging a block that stopped working from my MacBook because I was under warrenty. It took 5 min and was excellent service. The bad part was the wait. It was absolutely swamped when I went in, but I was told I would only have to wait 15-30 minutes. It took me an hour to get a message saying I was next and to check in, and then another 15 min sitting at the Genius Bar to get my name called. I wish they had just told me it was going to be a longer wait up front instead of getting my hopes up. But like I said, once I got seen everything was marvelous!

Cory Robinson

I just want to give a huge thank you Travis. My phone was broken and it really killed my mood all day but once he got with me and fixed my problem I left the store in a better mood. I know he was just doing his job but the way he went about it made me feel good. I really appreciate it.

Anil Kowatra

Usual apple store experience. Knowledgeable people help you as soon as you get your turn.

Nguyen Andrew

You can try all kinds of Apple products there. Anyway store is quite small!

Florian Harr

If you like to wait 30+ minutes for a scheduled appointment, this is your store.

Kody Smith

All team members are extremely helpful and kind even during the holiday rush. Phone repair took less than a day and the tech was very helpful and informative. May take a while to be seen but it’s worth the wait!

Jannel C

Daniel was a great help when it came to helping me buy my phone! Thanks Daniel!

Terrell Johnson

Very busy place with lots of staff eager to assist

Keionna Freeman

I enjoyed my experience. We were helped immediately and all our questions was answered in a matter of seconds.

Aleksander Lucy

Good service and nice associates at the genius bar to help. Also offers some community courses and other activities.

Jessimani Abraham

Apple is useless....dont get apple products

Allie Merwin

Will is the most amazing employee ever!! My friend and I needed to get our laptops looked at and not only did he accommodate both of us when it was super busy, but he was so nice and helpful! This man needs a raise!!!

Jeremiah Vernon

It's a standard apple store. They had my 2015 macbook charger. What else could I ask for.

Brenna Munson

Me and my sister came to get our batteries switched out. My sister had a small crack in her screen, the employee told us that it still was okay and wouldn’t be a problem. We came back after two hours like we were told only to find they hadn’t started on either phone. They told my sister they couldn’t start on her phone yet because of the crack and they had sent an email to her to get permission to fix it. But obviously she couldn’t check her email because her phone was with them. So she also had to pay to have her phone screen fixed and would have to leave it over night. They assured us it would be fixed first thing in the morning and could pick it up as soon as it opened. So here I am back again for the third time in the past 24 hours and they still haven’t even started on it. the store as been open for almost an hour and we are still waiting. They also brought up the price on the screen fix after it was already done.

Fran Brox

Make sure you have an appt time.or have time to wait...store is very busy..sales staff is very helpful..problem with phone was diagnosed.

Craig Alan Castleman

Very helpful staff and very knowledgeable!

Mike Williams

Seriously organized chaos! and I mean that in a complimentary way. This was the chick-fil-a of computer stores.

JLAR12

This Apple Store is always overwhelming, it’s the smallest location in the Atlanta area, and there’s always people flooding the store, yea they get the job done but it takes them a while too. They need to expand this store like they did at Perimeter. For now my go to Apple Store is Lenox.

Nixon Nguyen

Typical Apple store. Shiny, clean. Ordered and paid in full for a black Apple Watch series 4 online, had received emails one was available and ready for pick up. Came to picked it up - waited 30 minutes only to be told one was not available.

Luis Bello

Apple doesn't treat clients right. Asking $300 to fix my $400 four months old I-watch4 with a little crash on screen.... After play me very nasty with Apple Care.... Hell no. NEVER BUY A APPLE WATCH. Horrible experience after years and years buying apple. NO WAY. DO NOT BUY AN APPLE WATCH

Matt Henderson

This place sure was bumpin'! There were people all over buying phones and other apple products. The staff there was very helpful also.

Laura Wellcome

Good store. Would return. Helpful staff.Clean place. Decent prices.

Kurt Watson

I will no longer go to any other store for my apple products, only this store from now on. just want to say that this apple store and employees are incredible. for two reasons: first - I was having issues activation my Verizon plan with the phone I bought from this apple store. I went to this apple store on Sunday and had issues with Verizon all afternoon only to be told by Verizon to go back to this apple store the next day, return my phone, and purchase it again. I had the absolute pleasure of having Nathan Help me, he was incredible and patient through the process that took several hours (even when he had to stay half an hour after he was supposed to get off, when he had plans.) he stuck with it and was able to get me squared away in the end. My second reason for why this apple store is amazing: there was an employee giving an ipad tutorial to an older woman - who was in tears with frustration trying to figure out this futuristic, difficult to learn technology. - the employee was so patient and kind through the entire process. he gave the woman lots of hugs, he didn't patronize the woman for not understanding right away. I have seen employees in other stores call an older person all but stupid for not understanding, but not this man. all I can say is, one day when I am in that situation, I hope I get a man like this to help me. I wanted to ask the employee his name, but he continued with demos for the different products. the employee had redish/pinkish/purple dyed hair and beard middle agedish. so if you see this, keep doing what you are doing.

Clinton Broome

Very rude shoppers and employees

Jay Bell

Exciting to see how Apple is innovating their stores to be less of a purchasing experience and more of an educational experience! Don’t just come here to buy, come here to explore, innovate, and be equipped as a mobile device user and more! The only downside is the amount of customer volume in-store and the lack of walk-up availability for Genius Bar appointments without reservation.

Lexie Harvey

Showed up about a half hour before the store opened and a gentleman took my name and information down. We were in and saw Mario right when the gate came up!! Three different stores and 2 talks with Apple Support and he was the one who finally got us what we needed. I definitely recommend seeing Mario if you can!

Allen .Gunn

Wouldn't refer my worst enemy to deal with this store. Went in, not busy, put my name on the list. Waited 20 minutes while 6 staff chatted, laughed and had a great time. I will take my money elsewhere. That store is a major joke and should have new management to help get customers taken care of. ***Avoid***

Samuel Vaughn

I had to send in my iPhone 7 for repair. The staff was helpful & knoeledgable.

Lawson Davis

Disappointed in the procedure by which they give a loaner phone. This will be my third iphone in a row with a "random issue". They had to send mine to be repaired of course. When i got home with my loaner phone, it won't do anything but make calls! I had a 128gig phone due to photos for work as well as many drawings. They loan me a 16 gig which just went into shock once my cloud download finished. HEY APPLE, IT'S NOT MY FAULT THAT MY 6 MONTH OLD PHONE HAS ISSUES!!! I ALSO WOULD"NT STEAL YOUR LOANER. I now go a week with no phone anyway.... #SCREWAPPLE

Shawna Weatherly

I was told on the phone they could help. So I scheduled an appointment showed up on time (early) waited an hour and a half then instantly was told they couldn't do anything at all and he wasn't even the slightest bit polite about it

Shaheen Karaba

Bad bad service, I hate Apple, takes about a week to get an appointment, then on the day of the appointment get to the store and no one helps me, had to wait again, so made a call to Apple store to complain about the service, and during the time someone else walk in & she is assisted while am ignored. So when one of the employee hear me, now decided to talk to me, keep in mind he saw me come into the store, it us now 12.14pm and no help yet. This is terrible service for a expensive purchase. Have to post my experience on social media. Never buying Apple product again.

James W Cooper

Excellent customer service! I walked in without an appointment and was helped in just a few minutes. The service representative was friendly and understood my issue and took care of it quickly, greatly exceeding my expectations for what they could do for my old Apple Watch 0 (1st Gen)

Nate Bartlett

I have always experienced great customer service at this Apple store location. An employee named Judah took especially good care of my wife when she brought her MacBook Air in for a broken screen. He could see that she was visibly upset at what the repairs were going to end up costing her, so he took every possible step to ensure she was getting the best deal. He's a champion.

Diane Nelson

So, so very busy. The people were sooo nice!

khalid khalid

Shopping at this location is a pleasure! I bought wireless headphones. The sales lady was really helpful and friendly! Thank you!

Charles Mehalick

Apple used to give Excellent customer service/support. Now you have to make an appointment 3 days ahead of time to be seen & then when they were ready for Me, I had to wait at a table for an hour. I will not buy another iPhone. There are nicer phones out there that are less expensive and have an easier support process!

Carlos Elijah Almanza

Is close to my house to make a repair

Marilyn Sanchez-Osorio, Esq.

Excellent Apple store with all the latest gadgets you may ever want. Yes, it’s pricey but Apple has always been expensive!

Waylon C Field

Just walked in and although not a normal practice of theirs, they were able to assist us right away. The staff is very knowledgeable and friendly.

Ben Souther

(Mall of Georgia Apple Store) Took excellent care of our MacBook. After 1 yr we had to have the screen fixed. Now, at year 3, the screen flashes as if it is having a seizure. After the employee at the Genius Bar takes the computer to the back he confirms there is no physical damage, water, etc. & proceeds to say "they don't know what the problem is" and would have to replace the back-light for $475. We have over 7 Apple devices in our home and, given the purchase price, expect them to be reliable. It is a shame that Apple, recently valued at $1B, would rather a loyal customer eat the cost of this lone, faulty machine instead of make this right. Now we have an $1,100 computer that is worth nothing and, though taken perfect care of, lasted only 3 years. They lost a customer over the 30 minutes of labor and refurbished part they had sitting in the back.

Sheri Austin

Great place to find all your Apple needs. Very helpful But you do need to call and make an appointment or you may be waiting awhile once you show up there...

Venkatesh Srinivasan

Always busy but enough people to take care of you. Quick in and out. Love going to this location.

Sarah Dixon

I have never had a good experience at this store. I would compare it to going through airport security. The store is always jammed, and the personnel are sick of customers. Just now I wanted to ask someone about buying a laptop. There was no one else around, but he told me I would have to get in a queue to speak with a salesperson. He didn’t say a word to me as I Googled my questions on a nearby laptop, and he sat doing nothing. I always feel like livestock in that store. Store personnel have no incentive to help because there are so many people behind you waiting to hand over money. If you can accomplish your goal online, do it online. If you can go to another store, go to another store. Spare yourself the unpleasantness if you can.

red stone monkart mlb

Worst customer service experience ever! i going back to android.

UGAPeach .

We need more than 1 in Buford/Lawrenceville/Suwanee area because this place was PACKED!

Sarah Krich

Had a set appointment. Was told it would be an hour and half before phone was repaired and could be picked up. Arrived back at said time only to be told it would be another 45 minutes. Came back again only to sit and wait another hour and to be told the screen broke during repair and the phone was erased. Will never use the apple store again and most certainly will never purchase another apple product.

Lauren Gardner

The customer service in this place is absolutely amazing!!! I went there today and walked out more happy than ever!! Thank you so much Charmaine! And the manager was very helpful as well!

Jason Auld

Super good food, great server too. Highly recommend for great southern cooking.

Toshiko Uchimaki

Not good customer srevice. We just wanted to buy i-pad mini but we had to find sales person by ourself. So many customers or stuff?? kept talking and waiting for thier service ? Just so crowded and disorganized. Until we could get a stuff it took more than 20 minutes and she asked somebody else and left us. We had been waiting after that but nobody would came to us. I found her again and complained. Finally we got a man to help us. Our shopping time was probably 15 minutes but we spent time more than 1 hour. With kids in crowded store, uncomfortable service even simple shopping . I'm not happy to go there unless nesessary to have technical support.

Derrick Washington

I really hate having to go into this store but there was a sales rep that was super helpful and kind. I really wished that I got her name but unfortunately I didn't. All I can remember about her besides her awesome customer service is that she has curly hair, beautiful eyes and she wore a pair of Tims. Lol I told her repeatedly that I hated having to come into this store but she did a great job at making this shopping experience better than previous ones.

Derek Millholland

Third different apple store, same result. Ignored, treated rudely. I'm so sick of this.

Delia patino

Fast servise & great customer servise

Sidrah Rahman

Wont replace my phone nor fixed it .. my phone is been heating up .. but they couldn’t find anything in the Diagnose so they didn’t even bother to do anything .. went there 4 times .. and its $1300 iphone 10.. its just really sad .. i been using apple for 10 years .. never had that issue.. this is first time and this is what they do to loyal customer.

Carolina Munoz

Great, friendly, fast service!

E T

Ordered for an item Christmas Eve and it said would be ready for pick up on Friday 28 2018. Got to the store Friday 28 th 2018 at 4 pm and item is not ready for pick-up even though they have it in stock. Associate stated to cancel order and buy from the store. Asked to speak to a manager who went to the back and came out with my item. Associate needs to be trained.

Ralph Yingling

Very helpful staff, but no one there seemed interested in offering any kind of discounts, no matter which item or items I wanted. Iphone x max 256 or 512gb was offered at sticker price. They never change at that company. Guess I will have to keep my old one even though it's 3 years old and still looks brand new and there isn't anything wrong with it. Apple....gimme a break!!!

Rick Dills

Poor customer service . Would not recommend .

lauren bing

My beats headphones are not working and instead of replacing them like they have done in the past for other products I was told to send them out for repairs but they will not replace them. And if it would take to long and I needed them then they’d advise me to purchase something else. And if I deceived to trade them in I can only get credit towards a laptop, phone or tablet but NOT the item I needed. Horrible time and money wasted.

Uche C. Okoro

It's Apple! Nothing but greatness.

Wilhelm Enns

It’s a good store, but often have to wait very long

hampeg hamian

Very rudely told me you can not walk in and need an appointment. Then i made an appointment for 3 days later. On my appointment day I arrived 15 min earlier and they told me we can not check you in right now and you need to wait 10 minutes. Finally they checked me in and I waited more than 35 minutes for their technician. All of them were chatting and laughing and it wasn’t busy at all. Zero costumer service. they don’t care about people’s time. If you buy Huawei it works better than an iPhone. At least you know there is no costumer service then there is no reason to waste your time with costumer service. -5 star

d lee

The apple person who takes your information was so so. He could have been more friendly. The girl tech was awesome.

Wendy Frazier

Apple lies to their customers. I was told my daughter’s phone was replaced last year bc of a speaker issue that was a common problem for iphones. It actually wasn’t replaced according to the computer. Her screen shattered today while in an otter box. Apple wants to charge $150 to fix it

Aiden

I went to Apple store in Mall of Georgia for replace to batterie. I was waiting over 5 hours.. I can’t believe... They make me waiting and waiting again. And so many things checked up and waiting again. I lost a day.... so unexpected store service... I think they working many staff, But staff management are really bad.. Just many staffs. I don’t want to go there again.

Vikram Varadarajan

Really crowded, but it's an Apple store.

Ryu Liu

the customer service at this apple store is truly amazing! the store manager Jamal, who went above and beyond to help and accommodate to my needs. this is the epitome of great customer service! can't say enough thank you!

tony snow

Places order online for macbook pro. Waited over 2hrs and came in store, laptop was still not ready. While my sister walked in with me & purchased her macbook pro, and received it within 3mins.

David B

As usual, fast & efficient service but ALWAYS SOOOO EXPENSIVE!

Judine Lynch

I really believe their customer service is superb. You just have to realize there is a lot of iPhone users, so the wait will be long.

Marcela Penuela

I need help with unlock my phone but i don't get help. I think is because I dont want to buy a new one.

John Clifford

Malls might be dying, but this mall is still busy all the time. My kids love the carousel, and it's been a great place to take them when it's raining

Dominique Colbert

Super helpful Mac Technicians that are not only very knowledgeable and helpful, but keep their customers in the loop about whatever's going on. One of them even speaks both Spanish and English. I noticed as he helped myself and 2+ other clients at once. Deff overworked that day but dude handled it like a boss. Indisposable. On a separate occasion, the Mac Tech, Paulie, got my computer back up and running within minutes after the Apple guy on the phone lines told me it needed to be completely wiped out.

Kevin Kim

Unnecessarily long wait times

Miriam Coupons

Make sure to make an appointment! Every time I’ve visited it’s been with an appointment and I’m in and out smoothly!

NgaHiker Chic

I called the store told them i had a iphone that wasn't charging that I had read online that I could exchange for an apple gift card. They said yes. I came to the store they tried to boot the phone up and told me since the battery wont charge then they cant give any money for it but will be happy to "recycle" it for me. I kindly told them I would recycle into the garbage before letting them put a new battery in it and charge $80 for it. So happy I changed to android and motorola!!

James Johnson

If you can do it online go ahead, they never have great customer service, this will be my last time in this store. Update, increased from a one star to a 3 because the manager went through a great length to assist me today.

Joyce Oleko

I really enjoyed myself there it's a really big place and there's so many interesting things too.

Chris Bruce

What a joke the customer service rep wipe my sons iPad and was not able to get it resolved. They told me to come to the apple store to replace it. The store manager corey refused to resolve the problem they created. Tks apple #applesajoke

coolangatta wollongong

Although it's an extremely busy place, the staff members were kind and informative. These two things were what I wanted to have from them. I visited on Friday. However, an hour of waiting time was quite surprising.

Sivasai Manyapu

Very bad Apple store and terrible experience. These people do not care about your device, only your money. Extreme unhelpful, uninviting, and unfriendly staff! Would not recommend anyone go here. Very disappointed! You're much better off going to the one in Avalon.

Susan Smith

Back during the holidays this apple store inside the mall of Georgia was running a special on their batteries. They were selling them and installing added too for 28.00. So my husband sets up an appointment with them on a cold December night. We had to be there at 7:00.We get there on time we give them the iPhone and they said to give them two hours. They had my number in case they needed to reach us, so we walk around this mall for two straight hours. We go back in there to pick it up they call my husband to the back of the store when he comes walking up to me I can tell he is mad as all get out. I said what’s wrong honey. He said after we walked all through this place for two hours they didn’t change the battery because the phone doesn’t have an iPhone battery it has a Rayovac battery and it might blow up on them if they attempt to change it. So we get the phone walk out of the apple store and go up to Kiosk near this Fruit opps I mean apple store and they charged us only 10.00 more and had it done in less than 10 minutes and guess what the battery didn’t blow up I stood right beside this battery the whole time they changed it.

Naomi Kurchen

The best customer service around.. the gentleman with the handle bar mustache is top notch at what he does. Will always return to this location.

Connor Sontag

Android or any phone company that doesnt charge about $999 for a stand is better.

shay lin

Very scary service! If you are planning to buy or have already bought an iPhone 8 puls. Be sure to check if they give you a fake! I bought this iPhone 8 puls for 2 months. The screen has been partially recessed and the waterproof glue is not glued. Their solution is to pay extra for the screen and remove the excess waterproof glue! terrible! Service attitude is also very bad. I won't buy an apple anymore! I spent $1,000 to buy a bad product!

David Voutas

Went in for repair on I phone with Apple care. Made an appointment specified glass break, Apple personnel asked if I knew the procedure and would be a 100.00 charge to replace phone before making appt to replace device I say okay cool, setup appt hour later return and go to the back with genius sit down for 30 minutes genius walks up and re explains everything I say okay. Wait another 15 minutes only to find out they don’t even have the phone in stock. Which I’m sure they had new but not refurbished which is bull anyways. Whole process with Apple care and Apple is a joke. Just keep dropping customers out of your cult day by day I guess

Jeff Russo

I'm a little over the "Apple Store mystique" Staff is never friendly, service is slow and I know on several occasions recommend based on sales quota not customer need or best interest. I get it it's Apple. In my opinion that just means pay more, get treated poorly and wait, wait, wait. And just so you know we own, iPhones, iPad pro, ipods. The last time we just went to Best Buy and got treated unbelievably well and appreciated the fact that we were spending hard earned money.

cyr2018 Rodriguez

Great customer service

Myung Shin

This place is really funny and not recommand go there to fix anything. I made appointment because my daughter's I pad is suddenly not charging after 5%. I think this must be soft ware glitch because it happens after updating software. I went there 10 min late and ask help. One lady was telling me to wait until a person comes to help. I waited for around 20 min and another lady came and said she is going to digonose the problem. She went back of office and came back with one mac book with some cables. She hooked up the Mac book with my daughter's I pad and started one program even though the I pad is not even charged. She finally said iPad is not responding and gave me a suggestion to buy another same iPad for $ 299.99 or upgrade version for 399.99. Obiously, iPad should not respond anything since the battery is completely dead. My profession is cell phone and work in the field for over 20 years. I have never seen a person who digonose the product without bettery. She looks jerk since she was offering me to buy another product because she was not able to turn my daughter's iPad. I told her that this is because of software glitch but she said you can believe what you believe but she can help me is just selling other I pad. It charged around 5% when I hooked up a charger at home after i came back and turned on right now but it is just like that. One of my friend who fix the phone said there is software glitch for the battery with ios 12 and he got many customer with the problem that I have now. I would not even give one star with this location. What a jerk work on the professional place. I will visit other apple store and may find out a person who can help me.

Wendy Gensler McBride

I had a wonderful experience at the Mall of Georgia Apple store today. I was honestly dreading having to go to the Apple Stote, mainly due to the wait time but also because I’d already taken my phone to two other places prior to visiting the Apple Store which ended up being a waste of time. First I dealt with a gentleman named Rob. He briefly checked out my phone and determined that my phone needed a deeper look so he asked me if I wanted to make an appointment or wait. I decided to wait as the next available appointment was a week out. Wait time was about an hour, so not too bad (I was told the wait would be almost 2 hours so I was pleasantly surprised when it was only an hour). The tech I dealt with, Kya (unsure of spelling) was also great. Both of the employees I dealt with were pleasant, professional and courteous. Excellent customer service across the board!

Teresa Cox

So hectic at this time of year, but i knew what i wanted to buy and it was in stock. In and out in 10 min, and $170 poorer.

Deja Gause

It was way to crowded and we were in there for 2 hours Android's better

Cherrie Cust-Harris

Walked in with questions about Mac book products. Staff very knowledgeable and not pushy. They ask questions to know your needs and make recommendations. Best to go during week days, less busy

Betsy Simonton

I’ve been trying to help my mother resolve an issue with being charged for an incident against her Apple Watch series 3. She was driving down the road and her watch battery exploded! My mother took it in and they told her that it wasn’t her fault since it was a defect yet they charged her $70 for an incident. I’ve been trying to get her money back because at this point this is a safety issue of exploding batteries and they are taking advantage her. Please avoid this place because they will take advantage of you or your loved ones too.

Cody Davis

Great products. Always busy.

Maya Hines

Not an Apple fan at all, but they really took care of me. I have Airpods and my daughter an iPhone that wasn't working. The process was very smooth and the gentleman was very knowledgeable.

Jeffrey Sellers

Clean, friendly staff and very helpful.

Madox Bruce

Could not get what I needed and left me with a broken ipad

Helen Thomas

Ok...my family members are big Apple customers, so i planned to visit their location at Mall of Georgia, hours of mall are 8am, Saturday before Christmas mind you, so why is every other store in the mall open EXCEPT APPLE!! Saw the mall security taking a picture and logging their time. I hope they are fined as a result. I'm sure the impact would be minimal but really Apple...why do you not have to follow the Rules! Personally...i'll stick with my Android!

Annie Boston

Wonderful as long as you have an appointment. A little loud and busy but you can retreat into the mall area for a bit of quiet. Great service.

John Mulazzi

Very good staff great support

vinnie dupres

Was ok but had to approach someone but waited for 12 minutes and no one ever asked me if I needed help...Apple, not nice Customer Service after we pay so much for our phones...

Artheria O'Neal

Excellent place to shop and have fun!

john arvai

Fun place to shop

Shon Bayne

Not the best Apple store, but always has nice people

Daishan Chen

I have been a iPhone fans for years. This is the first apple store impressed really bad. The iPhone was bought last thanksgiving till now only 6 months and still in warranty. It has been screen display trouble and the store employee found the problem by testing also. But the store employee and store manager THE Richard says “ we can’t do anything but send your iPhone XS Max back to apple HQ to fix it there. Even I ask a same model iPhone for temporary using while mine goes for repairing. The this little request was been rejected too. I don’t understand why I have been treated like a beggar, I spent my money here my phone has a birth made trouble why I can’t even has no right to use my same model phone to wait for repairing.who want a repaired iPhone just after you bought it 6 months and paid with a brand new price then got a fixed phone.I wanna know if a store treat their customer as a beggar whether this store deserves to keep still have our business . Don’t go this stupid store guys. And It is my last IPhone.

Marie France Paul

Why apple charged $120 to fix a iPhone 6 when everyone else charged $60?

Dee Ellis

Like all Apple stores, it's extremely busy and crowded. However, the staff was attentive and courteous. But unfortunately they didn't have what I wanted in stock.

Rohit Roy

Worst service

Lillian Drescher

For several years, Apple has offered great customer service, but it is really awful now. A few weeks ago, my sister bought 2 new devices, an iPhone and an iPad Mini. I went to the Apple Store in Buford for a “personal” appointment so they could set up these devices for her. Even though they scheduled the personal appointment with me, I was told bluntly that they do not do personal appointments. I was there for 4 hours and left after finally getting her email accounts set up, but nothing else got done. My sister says she wished she had never bought the iPad Mini because it won’t sync with her iPhone, so she hasn’t been using the iPad. Frankly, my experience that day was torture. I was the first person in my family to switch to Apple products and eventually got everybody to switch to Apple because of their wonderful service. However, this last 4-hour appointment in Hell is not going to be repeated because I’m done with Apple.

Martha Engstrom

Insanity. People walk to walk, but the service met the challenge. In and out quick

S Weis

Amazing customer service. Always. Every time.

Geremy Dolan

Excellent customer service by Katie Morgan and all the staff I interacted with. Almost didn’t come to this store when I saw the 3.5 avg rating. My experience has been 5 stars. Thank you Katie and team!

Cindy Jang

My daughter is big fan of Apple product and she buys most of her electronics from Apple if it's available. She has iPhone, iPad, iMac and she really enjoys it. but I've been this location two times for service, but both of time, the people who work there doesn't have much knowledge and very unprofessional and it was not helpful at all and they told to call the online support and didn't help at all. To buy the Apple product, maybe this is good location, but I wish they hire more professional people who knows better about the product and promotions.

Seastar

I just wanted my charger to be cleaned on my iphone, but they made into this roundabout way that I needed an appointment wasting an 30 minutes of my times. When I took to a local repair store for phones, they literally took 5 seconds to clean and wipe out the dust in the port and it charges perfectly now. Just do not waste your time with an apple unless you want to buy a new product. They are great at that. Anything other than that will have a wait of 3 years!!!

MARISOL HERNANDEZ

This trip was amazing! I knew what I was looking for and one of the sales person saw walk in & immediately took over to the item I needed. I was checked out right then there! Very convenient, fast and courteous service!!

leonard johnson

Its apple. Not my platform. Store was super crowded. Cool gadgets.

Andrew Saunders

I had a problem that Apple’s mail-in services couldn’t help. I walked into an absolutely packed store and thought it would be hours to get my problem resolved. I was in and out in five minutes with my problem solved. I’m very happy with my experience here.

Jeff Choe

Waiting was long but they put us in waiting list and staffs were very kind and very nice. Service was done correctly and everything was great.

Tami Jennings

Love the Mall but the Apple Store needs more associates!!!

EcGamerTv

Great customer service and not so much waiting time. I went to get my battery replaced, and they took only 2 hours which gave me time to do what i have to do and buy what i have to buy at the mall, after 2 hours a message came that it was ready and so all i had to do was pick it up ! Apple is full of great people. Really recommend you check it out. Love going here <3 !!!

Whitney Jackson

Long wait , as all locations, but helpful once helped.

P Newman

The representative seemed like he didn't want to assist me.

Clint Lindstrom

Lots of beards and man-buns. Pretty sure Mumford and Sons could work here part-time and you'd never know it. It's like if Pabst Blue Ribbon beer were a person.

Jayathi Puvvada

The best apple store near by this location. Helpful customer service. No waiting lines

Jerry Gunter

Phenomenal Staff...but its Apple...so be prepared to wait

Phillip J. Anglin

I've become friends with many of the employees. Even though I don't work here, they have still welcomed me into the Apple Family!

Warren Caswell

Staff here are wholly incapable of communicating or listening intelligently. Extremely poor customer service with pure disrespect for other's time.

Jacques Laurent

Great experience! Got my iPad replaced with no headaches. Excellent customer service. Can't same the same for the Apple Perimeter store. They were rude a MB d couldn't get me the help I needed.

Jeremy Tyre

Amazing service! The service is fantastic! Every employee greets you with a smile and caring attitude. They genuinely want to help make sure you are satisfied with your product or service you needed.

Shawn Alderman

There google maps page says they open on Easter Sunday at 12:00 pm . So I drive out there to find out there closed. You would think apple would be able to get this right

Evelyn Aremu

I always part with money at this store! In exchange though...

Kenji Mason

Great customer service

Chad Richardson

Alexander at the Genius Bar is awesome!!!! Great service in a timely fashion. This store is better than most apple stores I been to.

sathishwar jude

Amazing store!!! Customer service is awesome!

John Waters

Not as busy as it use to be .... Was there to have screen replacement, their calibration machine malfunction, so they replaced iPhone with a new one. Couldn't ask for more.

Melvin Davenport

If you want info and to see new products and to get help with newer product repairs, See the geniues.

Tiba Alnuaimi

The most disrespectful team that I have ever seen in my life. It took me almost 2 hours to just to look for some one to help me buying the phone wth is wrong with this team y'all have

Myra Broome

This store is no good

Michael karis

Went to trade my phone as advertised but find out it’s a big different story also the person helping me doesn’t care if I’m satisfied or not Then when it comes to the trade my phone is absolutely clean and he did his best to find any thing in it to give me less in trade value the I asked for the manager was also nothing different than the other one and didn’t even ask me to look at my phone to see if his sales was right or was just giving me hard time very bad crew go different store

Leonardo Castro

Realy good service

Kristy McCullers

Wonderful atmosphere. Great happy people. Informative.

Jordan Weaver

Anton there is awesome. Everyone go see him.

Dario Zuluaga

They were super helpful there we were in and out really quick. Also the person that helped us was super nice

Sarina Kelly

Best mall ever better then lithonia

Seth Mabry

Took my niece to get sim card changed from old phone to New phone. Got instant service, then purchased screen protector, they installed instantly.

Edward Sochacki

The experience was amazing. They greeted us into the store and were very polite. I ordered AirPods and they immediately grabbed them and checked me out. Very nice people, I recommend the store over all of the ones I’ve been to .