Reviews of Apple Augusta (Computer Repair)

Adam Petro

These guys are always willing to give personal assistance. I haven’t had an issue they couldn’t resolve.

Taneshia Jenkins

I loved this place because we received quick, courteous and friendly service. We went in for support with my daughter's iPod and was out quickly. What I did not like was trying to establish who we were supposed to check in with. There were many workers there with tablets but no one came to us to ask if we needed help. I actually walked until I found someone and then he pointed me to the right person. This place is always super busy but there should be more organization to the check-in process.

Jamie Grayson

Took longer than I thought, but was with 81 yr old in law. Tavern was patient with her. Not really happy about helping others while waiting on info...impatient MIl.

Linda Lee

Very helpful

Nathan Beard

I originally gave a 1 star and said I wouldn't go back. I reluctantly gave them a 2nd chance and they proved me wrong. Duane the manager fixed their shortcomings from my first trip.

Amaria volgs

To busy

Jean Jacobs

My favorite store, wish Columbia would put one here. Always looking forward to making that exchange every year, not too thrilled about the distance but the purchase is worth it, I guess. Always find out ahead of time before making the drive that what I’m going for is there and so far I haven’t been disappointed. If you haven’t ever made the trip there, Do Not Rely on the Mall’s posted directions to finding the actual location of Apple, it’s not inside the Mall, I found out the hard way.

cory rogers

respectable

D M

When they want to sell u a item, they are the fastest on ripping u off and getting u out of the store, when it comes to checking a device for u there are always waiting times for that and don’t even give a F.... about your time or money then...

Diletha Hoosier

Excellent, the service is great and friendly workers.

Alyssa Lane

went into the store and was planning on buying an apple watch so I walked in and asked the lady if they were having any sales on them and the lady rudely said “yeah, retail price” and then turned around and ignored me with some of the other employees and started laughing. never will they get my money again! I would rather order offline from another store then go in and be treated to like that.

Quinessa Bryant

I'm writing this review from the parking lot. I came into the store to browse the phones with my daughter. I was passed by several employees. They offered to help everyone that came in after us. I was very observant of this. I'm assuming that since I look like a teenager (curse you, good genes!), not as someone in their 30s, that I didn't look like I was interested or able to purchase anything. I've purchased multiple items from this company and from this store in particular. I complained out loud that no one was even attempting to assist us. Only then did we get someone to offer a half-hearted attempt. I'm very disappointed by the lack of customer service. I suppose you need to seem like you're going to spend money in order to gain their attention.

John McDougald

It's an Apple Store, what's not to like?

Ansley Joye

The staff is always so nice!

Rick Giraudy

Good service. All I ask for

jene wangerin

Excellent customer service, I was in town visiting family and my phone died and they made purchasing a new phone painless, I was worried bc I had no back up for my iPhone, they made it easy Peezy and I lost nothing from my iPhone!

Matt Lovett

Service was good.. explanation not so much.

Mark Black

Top notch service

Billy Williford

Fast and Friendly Service

connie gabriel

Able to find what we came for, but the price was extremely high

m mcd

Meh. Dealing w Apple here so.... Steve Jobs come back!!!

Justin Fischer

In and out with appointment in 15 minutes. Knowledgeable, friendly, and fast.

Mohd Alhafnawi

They are helpful

Alex R

I had to bring my macbook air in for repair, the wait wasn't too bad, way better than last time. The Genius Bar employee, John, was very helpful and quick to diagnose the issue. Overall, the wait can be long, but the employees were great to work with.

The CATOED Show

They suck Samsung is better. And Apple stole Samsung's galaxy S8

Sasha Klock

For tools ...

Forrest Perry

Very helpful with wide selection and honest. Was thinking about spending money on something not needed and they explained and helped me save a decent amount of $$

James O. Brown II

My sister and I were greeted upon entry with a warm smile. Our wait time was minimal, and customer service was absolutely outstanding!

Xxhappyprincess4532Xx Plays Roblox and more!

I love this place, if yoU want quick service just call make an appointment ahead . They”ll see you right away no long wait.

Hannah Dawson

I have never received better customer service than I did at the Apple store in Augusta, GA. My husband and I purchased our iphones from here and it was such a smooth, easy process. More importantly, I made an appointment with the Genius bar because my MacBook Pro appeared to have completely died along with all of my data. Within 2.5 hours, the Apple Tech team identified the issue, fixed my computer, and restored all of my data. I cannot thank them enough!

Helen Perkins

Great customer service..

April White

Not an

Thomas Rankin

Great staff that worked hard to assist customers. Several workers were seem multitasking to handle the volume of people. This type of work ethic is rare and commendable!

Admin RSR

Duane "Apple Genius" is the real deal! His expertise and professionalism is why Apple is lucky to have him as a member of their team.

Ashley brouillard

Waited about an hour and 45 minutes but once we got seen it was quick and very friendly

Johnny Gault

I generally try to avoid stores that are a mecca for hipsters and vegans but everyone was polite, I was just trying to buy my apple pencil and go and Becky wasnt really happy that I didn't want to talk about Starbucks and leg warmers, but the transaction was fast and simple. Got my pencil and ran out of that store, the place smells like a sublime concert and smug hippies.

Zack Burdeshaw

Very helpful staff.

Brandon Bissett

Great employees, all were very knowledgeable!

Myles Ayer

Exceptional customer service!

Erice Kency

Totally disappointed with this store and the customer service.

Tarsha Epps

Highly unprofessional and extremely inattentive... I made eye contact with the salesman (older caucasian male with gray hair in a ponytail) , and he literally walked all the way around the table just to greet the person who came in behind me; it almost felt intentional... Just throw the whole store away, because this is definitely the worst Apple store I've been to EVER... I've been a loyal customer to Apple for over 10 years, so dear Apple, please re-educate/re-orient your staff at this location on basic customer service skills.

Taylor Crocker

Rachel was AMAZING! She knew exactly what to do and was very fast about fixing my iPhone XR! Thanks so much!!

deadgirl1o4

Great customer service ya

Kait Hoffman

My screen stopped working on my iPhone6, so I immediately came into the Apple store to get it repaired, as they did a wonderful job when my MacBook Air stopped working 3 months after I purchased it. First time I came in on Thursday, I was told they were too busy (even though I saw multiple employees just standing around) and to come back the next day, and then witnessed a teenage girl immediately get help with the broken camera on her phone. I came back the next day and was once again told they were too busy to help me, even though there were 5 employees standing around doing nothing and only 3 other customers in the store. I finally set up an appointment for Tuesday (apparently that is the soonest they can see me, I call bullshit, I get the new iPhone comes out this weekend, but come on). Maybe, just maybe, if someone actually helps me this time around (and there aren't multiple employees just standing around) I'll change this review.

Jean Wan

They think your time has no value if you want to do business with them! I went into the store knowing exactly what I'm gong to buy (and its over $2500 in value), they told me I'll have to get in line for a sales associate (45 min wait). I asked if they have a check out person and the answer is no. Really?! Waiting 45 minutes to pay when you have no question and don't need to see a sales associate?! Well I'm going to spend my $2500 elsewhere. Goodbye Apple, I hope you go out of business soon cuz people who can afford the money don't have time to wait an hour just to pay! How much does it cost to hire one check out person?!

June Wolfman

Great service

10bros tv

Very good people!! Apple is very helpful over the phone and in stores and they are the type who won't give up until it's fixed!!!

Mikiah Estes

Need to do better on waiting time no one should have to wait no more then 2hrs to see what wrong with a phone!

Aliya Murray

I continue to receive terrible service here. I have visited four time for repairs, and each time my laptop is fixed, I find that THEY have created a new problem. Recently I visited to participate in a trade-in program that TWO employees told me about. Apparently it doesn’t exist. I went in because of my Macbook’s inability to use FaceTime, and was forced to be in the Apple store for three hours. All they did was run a microphone test and restore my laptop. I could’ve restored it at home. They did nothing but waste my time and attempted to stroke my ego in order to mask their incompetence and lack of organization.

Chrispen Claus

Everyone was helpful.

Netter Vill

Not many stores around

Daryl Graham

Fast great service

Bert Burress

Slow service...1.5 hour wait time....acted like we were inconviencing them by being there.

john barnes

They helped me out with my problems when I needed it

Billy Jones

I just purchased the Apple Watch2 and went in the store to talk about it two times. Both times the employees were very helpful and knew their product. If they did not, they went to get someone that knew. I have been a customer of Apple since the iphone 3g and have been very happy with the quality of all their products. Great store with great people.

RJ Parker

Agent helpful pinning down problem and setting up next day call from Apple fixer

Stacie Padgett

Okay although they were friendly, they are not compliant. Apple is nothing but a bunch of scam artist as I recently figured out bc of a brand new phone I bought that had a factory defect, as they tried to tell me it was my fault, they were no help at all and tried as best they could to purchase a brand new 400$ phone. When it seems to be an easy fix.

Michael Newell

Very Helpful

Kelly Brumbelow

3 Times today I went to the apple store to pick up items that I had ordered totaling about $1,300. They said they were ready. Each time I went tot he store, I waited for over 30 minutes before finally giving up and leaving then cancelling my order. Why does it take over 1/2 an hour to go in the back and pick up a box of things I had ordered and already paid for?

Civ

I was promptly greeted and was assigned Dakota to help me learn about the new Macbook Pro's. He was very courteous and knowledgable and on the rare occasion he didn't know something he didn't try to stumble through it (something I could learn from) but would ask another associate, look it up or mess with it himself to learn more about it. I will be investing in a new Macbook and Dakota helped me decide on the perfect one for my needs. Thanks!

Robert Lacy

Bought things.

Vasteyne Williams

Good

Ralf Augenstein

Second time I came back here. Extremely friendly and efficient employees. Highly recommend!

Ronald DeSalles

My son has an Apple phone. We go to the store when he has a problem. I find the products WAY overpriced and a status symble since most people do not use them to their full potential. But they need the newest because it feed their ego.

Ms Samantha

Knowledgeable staff and great service :)

Scott Greenway

Apple has lost all semblance of customer service, is putting out software updates that wreck your phone, and then make you pay for fixing them. The customer service from the associates and management is poor and I would highly warn anyone considering their products. iOS 11 problems are a nightmare

Daniel Wang

I went there to replace the battery for my iphone 6s. After waiting for one hour, they put on a wrong screen on my phone. My phone had a white screen and the glass was in perfect condition. Now it is black and there are wears on the corners. Not cracks but like being grinded. Seriously?! Are you technician certified to do this job?

Hxoney Beezz

fix my iphone and im so happy ☺

Trez Johnson

Slow service, bad service, people working there ain't helpful

Wendy Cox

Awesome customer service reps

Cathy Kelly

Ever notice that there are no SAMSUNG stores? They have no issues!!! When I went in because my daughters phone was not receiving nor sending calls nor texts but, continously kept reading "searching" in the top left corner, they did nothing to resolve the issue. A friend of mine learned of the issue through conversation. She fixed the problem immediately. My daughter is now with her company, with a new iphone 8.

Alice Primrose

Such BS that as quickly as Apple chargers quit working that your store won’t replace the usb cable without having the broken one in hand. (We’ve probably collected 5 or more broken ones over the years anyway Apple and off brand). Drove all the way here with two young children in tow and you can’t even replace the simplest thing. Always had an awful experience at this apple store. Always. Bonus points though for the girl checking people in with her shocked face that a charger quit working

Geeta Pandya

Professional courteous friendly people. My work was done quickly. Thanks.

Frances Cooper Byrd

Sitting on a bench outside the Augusta Apple store waiting an hour and a half for one of the “genius” techs at Apple to diagnose that my phone doesn’t work. Which just happens to be the “new” phone I got Saturday from them when the first phone (that was under warranty) quit letting me talk to people. This was after a 30 minute call being escalated to the apple supervisor (because I was a “little” irate) about their service this morning. Not impressed Apple. Not impressed.

Audra Hobbs

Granddaughter had problem with her IPhone 8 plus went to see what was wrong. They took care of us right away. Explained everything that they thought was going on. Very nice and customer friendly

Symone Robinson

Not happy with my experience today I had valid questions on a product but nobody was knowledgable enough to help or give options .Sales associate was friendly but I had to call into Apple's customer care line to get an educated answer. Unfortunately I'll stick to shopping online and researching on my own time....word of advice if you want to make a sale know the product.....Thanks but no thanks

Alex Shefferman

Always incredibly friendly and helpful, even when people sometimes don't deserve it.

Alaina Kayleigh

wait time can be long but amazing knowledgeable staff

Teach

Staff is extremely helpful and very knowledgeable about their product. I've had a Samsung phone for years and made the swap back to apple and couldn't be any happier. The way they treat their customers/possible customers is wonderful, I was skeptical at first but after being met with a warm welcome and a plethora of information about their device it was an easy decision.

Lori Harn

Great employees. Super helpful.

Melea Riddle

Going to the Apple store use to intimidate me but everytime I have needed help, they are great. I have made appointments or i just walked in for help. Both ways, I have received great service and walked out with just what I needed. They do mention other products I may be interested in but they are in no way pushy or over bearing. They are very helpful!

dannikancho

Let me start by saying iPhone 8 Pluses are supposed to be water resistant. They are advertised as being able to go into water up to a meter deep for up to 30 minutes. I got my phone on May 17th from my closest Verizon store. Saturday night (June 16th), I dipped my phone in the pool for about 30 seconds total (not all at once). It started acting weird IMMEDIATELY after I got out of the pool. First it was just saying I didn't have a SIM card (obviously I did). The buttons also stopped working properly. Then the bottom of my screen started getting darker. By Sunday night, my screen stopped turning on but I was still getting sound. I brought my phone in today between 1 and 2 and they told me there was a two hour wait... first of all... TWO HOURS? Plus they needed a phone number to text me at. If I didn't have a second phone or a friend with me, I would have had to stay here in this cold a** store the whole time. So I come back and the employee that is assigned to me says that even though there's water damage, they'll replace my display for like $200. I'm like alright, let's do that. She says it'll be another two hours... [insert "are you f***ing kidding me" face here]. Fine. I went to Panera. Come back at 5:30 and nobody says anything until about 6. A guy comes out to tell me my phone was not fixed because of water damage. I'm like ??? What??? At this point, my baby-booming, 50-year-old-white-woman alter ego is about to pop out and ask for a manager. I'm pissed. I have to replace my whole phone. It's 6:30 now, I have to be at work in one hour, and I'm STILL waiting. I'm mad as hell. I should have stuck with Android.

michael mcdonald

Overpriced

Christina Boykin

They were on top of it

Deboria Feemster

Happy

Evan S.

Terrible customer service! Don't even try to come in and get any help without already having an appointment. It's a little difficult to set up any appointment without a working phone.

Regina Sanders

Drove over an hour there, waited an hour and a half to get the phone looked at, said phone was working fine. Drove over an hour home and the phone still doesn't connect to wifi or bluetooth. Very unhappy with apple right now!

Vanessa Stamey

The staff is amazing!

Robert Cooley

I can only say wow. People that work here are nice enough but have no idea what they are doing. My wife came in to have the camera on her phone looked at. (Could be dust, could need a new camera) was told to buy iCloud storage and back up the phone. Technicaian did this for her and said it was done. Left with the phone to do some work and camera no longer worked at all. Phone was replaced because they could not fix the camera. As her information was being loaded from the cloud to the new phone only apps came over, not everything as she was promised. She was told to go home and finish it from Wi-Fi and it would show up. It did not work. After several calls to the help center we were told it was done incorrectly and we needed to return to the store. They said it was stuck and they could redownload it. My wife explained that she had info on the phone she HAD to have. The technician hit some buttons and said it was backed up. They then wiped the phone and could not find any backed up data. The store basically said it boils down to a whoops... Said they could compensate her with a phone case but since she already had one there was nothing that could be done. Nice that your store can wipe years of data, photos, videos, and important documents because your technicians don't know how to fix a camera. I know data should have been backed up along the way but extra space was purchased and "backed up" in store because of this. Do not use the "geniuses" in this location.

Sherry Hatcher

I was helped fairly quickly but there is no next customer process. I just walked up to random employees to see if they could help.

Matthew Morrow

Good place to bring kids on Saturday morning to learn some fun things.

Jessica Overstreet

Went in to upgrade to a new phone, got all my questions answered and it didn't take very long at all!

Robert Voegtlen

It is exactly like every other Apple store Ever

David Johnson

Hands down greatest customer service ever

Lynn Corbaley

Best Apple store ever! At least the best I’ve ever been in. So glad I moved to Augusta. The others weren’t bad, but this one is just a notch above the others I have been in. Since my daughter had lived here, I had been in it before, and had remembered it bring s great store. I remembered correctly and nothing has changed. I hope y’all win awards! You certainly deserve it! I truly appreciate the fine service I have received in your store.

Will S

Went in on the 19th of Dec around 745 and was passed off between 3 employees only to be turned away as there was no time left to get a screen replacement done on my daughters Iphone. Told us to come back tomorrow. Apparently you can't just fill out some paperwork and drop off the phone. So we came back the next afternoon 20th of Dec around 2:00 pm once again got passed around, answered a few questions not sure why they want my daughters apple id and password for a screen replacement. So after that was complete I was informed that it would be approximately 45 min before we could see someone to drop off the phone and fill out the paperwork. Then it would be another 1-1.5 hours before the phone would be ready. So we could leave and come back when they texted me. Still confused as to why you can't just drop off the phone, I can drop off my Land Rover at the dealership why not a Iphone at the Apple store? So we take the phone and head off to the mall. So first thing we find as we head to the lower level? A place that repairs Iphones for $55 less and will have us done in 30 minutes! So we drop off the phone, no fuss no muss no need for username and passwords. Come back 30 min later and the phone looks as good as new functions perfectly and all is well. Your customer service plan/approach is horrible at Apple you cost yourself a paying customer. Sending us out to your competition, not a brilliant business plan. I do however appreciate that you saved me time by doing so and $55. Probably should give you a second star for that.... Best part is as I am backing out of my parking spot I get the text that you will be able to see us shortly. We already have a repaired phone in hand. So I texted back cancel, got the message saying Apple would no longer text me. I got 2 more texts telling me to come in, replied cancel each time and got the same message. Luckily the third time is the charm. Take a hard look at how you are doing business and treating people it's not working as well as you think. The feeling your customers are getting or at least our take on it was we interrupted social hour and were unwelcome guests. Lots of employees engaged in chatting with each other, and sending you on to see someone else instead of stepping up to help.

Vince Morris

Hate apple

Trina Springs

Great customer service.

Brenda Atkins

I usually go with hubby or my daughter. Associates seem to really know their stuff, best to make an appointment

Trevor Aron

Very clean. Very nice people

Isidro Cunningham

Great service! Real knowledgeable and professional personnel. Lovely people.

Alan Reynolds

Had a guy named brian helping us out the whole time. Made finding what i needed easy and informative!

Cyteria Gantt

Appointment for my iPad

Brad Reynolds

Always great customer service. I have been into this Apple Store about 20 times. The customer service is ALWAYS excellent. Knowledgeable, very professional staff.

Terry Wilkinson

I've been happy with my visits to the store and I've had either two experience there... hardly anyone bugs you OR you can't get them to leave you be. Personally I'm the leave me be type... If I need help I'm going to approach a worker. So all the people out there that got their feelings hurt because no one spoke to you, keep in mind they deal with people that don't want to be approached so kinda hard to read people sometimes. Then another reviewer got upset because he could get help because he failed to schedule an appointment... yes they work that way and it's good then bad. Forgot how I found out they only work problems by appointments but once you know that it's not bad... it works out good in my opinion because you show up and you have your slot. I can't say I've walked out happy every time but they tend to treat customers well. As for the products... I think they are over priced but most of my purchases have held up well. Also understand they don't pay the store employees well so keep that in mind when you are upset and want to tear them a new one, save that for the manager.

Delmar Watson

Professional and knowledgeable personnel they gave good customer service I went in there till what I needed and got exactly what I wanted everything was done right

Tiffany Scheurenbrand

Employees very professional! Wonderful store

Jessie Childs

Took a little while to get service but overall the staff was friendly and were able to solve my issue

John Mazurek

Make an appointment by phone or anticipate a wait time of an hour or more.

OneAccount IsAllYouNeed

Very disappointed!! This store refused to honor the Apple Support email pricing I was given by APPLE - They kept saying "we are a retail store and we can't honor the pricing the APPLE support people gave you" EVEN THOUGH I brought the email and they contacted them and confirmed the email and the information in it. VERY SAD!!

Kimberly Mitchell

Some of them are prejudice

Cal Cox .

Garbage apple store. Took my iphone in for a battery replacement. They tried to tell me that there was nothing I could do to get my phone working and tried to bargain me into buying an entirely new phone. Decided to change the battery myself, and my problem has been solved. I do not recommend going here.

John Brinson

Really slow in this Apple store. I would have to wait 3 hrs to get help. So I left and came back early in the morning when they opened.

April Allen

The customer service is excellent!

Yong Greenfield

Wonderful experience at the Apple. I met Sean and Rachel. They were wonderful people. Rachel was so nice and fixed my computer. She answer every question I had about my computer and calm my nerves about my computer. She never made me feel dumb or wasting time. Sean was very patient with me. Sean helped me with iPad and another customer with iPhone. He was very calm and was very patient. He is a wonderful young man. Sean said he was a leader and Rachel is a genius bar. They were both great. They make me very happy. They deserve big cheer. Thank you. 정숙 멋진 인생

Ben Hastings

Went in the other day with a rather technical issue and to pick up a product. The staff was insanely friendly and very genuine. I happened to have been on crutches at the time because of a broke leg and they asked me how it happened and would talk with me and cut up. One of the staff had also had a similar recovery so we commiserated. They were able to cross that awkward barrier of customer and employee and made the trip personal but also productive. They had answers for all my questions. They also had a ton of staff so wait times were low and there were plenty of people to help (on a Tuesday around lunch time). I know some people will mark down the store for the price of the products or availability or something like that. Frankly though, you go into Apple because you want Apple. The staff here aren't responsible for pricing or product availability. All they can do it help you when you come in, solve your problems and have excellent customer service. That's why I gave them 5*. That doesn't mean you can't find some products cheaper elsewhere, sometimes you can. And when I told them I would purchase a product accessory from another supplier, they were totally cool with that. All in all, I had a great experience and look forward to going back.

Bradford Cunningham

Complete... they have everything

Shilo Lund

Practically a 3 and half hour wait only to realize I had wasted my time..

Lisa Howard

Wonderful experience at the Apple store! Customer service was beyond 5 stars. John Mobley is the best! Very professional, extremely knowledgeable, and also just a very nice guy. Augusta is fortunate to have this store and team of people!

Rebecca Brune

Apple Camp was AWESOME! My kids had the best time with the staff and learned so much!!!

Lynn Morris

Told us the same thing twice for bad apple I phone 7. Still not working right. Google phones are better.

paige boutwell

Excellent customer service. Extremely knowledgeable staff. Clean store. I love the classes that are available. I love all my Apple products as well. I wish the wait time were shorter but the call service has always solved my issues so I can’t complain. Great location.

Andy Wilke

LOVE my experience at Apple store in Augusta! The employees are friendly and knowledgable. I would say that my experience is truly an "Apple" experience. That is to say that no other company today takes so much care to keep its customers happy!

Abby Vaught

Robb Smith and the Tech Audrey facilitated one of the top five customer service experiences I've ever had. I received the "run-around" from Apple phone support that was going nowhere less than an hour before the store closed. Having been instructed to drive an hour and a half to several different stores by customer service support, I was frustrated and tired. Robb stepped in and turned the entire situation around by talking to phone support and making sure we received what we needed. He stayed with us until Audrey took over, less than five minutes before the store was due to close, with a fantastic and extremely helpful attitude. She stayed nearly 30 minutes after closing to help activate my replacement phone. I was ready to get rid of all Apple products, but these two made all the difference! THANK YOU!

Lee Harwell

Like my Mac, but still have questions.

Erika Bowers

This store is always busy and if you try to get technical support at the tech bar it is a joke. My daughter has been back and fourth with trying to get her phone replace because it is under warranty. I have personally have a Samsung note that I love... I regret getting this phone for her.

James Hawes

Place is always busy but they somehow are able to get you in and out.

Ryan Burke

Helpful staff.

Brenda garcia

Apple was refused to perform work on an iPhone within its warranty period from our small business that was bricked during an upgrade. Both Apple manager and associates were not helpful and do not have good customer service skills. The company makes the customer responsible for problems caused by their poorly written software. Customers beware.

Frances Sims

They were very thorough and quick to get you in and get you out..

Tianna Bonet

I give them 0 stars! We waited 3 hours to be seen, we get a call that they are ready for us and have 15 minutes to get to the store less then 10 minutes they said they had moved on to someone else I proceeded to store, getting there before my 15 minutes were up explained my situation then they tell us that i have to wait another 35 minutes because techs are in a meeting the gentle we talked to wasn't very help and had an attitude so he sent us to Christy the manager and before we even got over to her she gave us an unprofessional look and had an attitude she said if I didn't change my attitude which i didn't have she wasn't going to help us so she stopped talking to me and talked to my aunt. Very unprofessional with how the situation was dealt with costumer

Hammad Khan

Great clean store. The store is not inside the mall, but outside facing PF CHANGS. Service is great no issue.

Prissyb45

Excellent service, knowledgeable, and no wait time.

MTB SLIME

So many people, have to wait for a while

George Stoddard

Have an iMac that was acting up. Took it into the Augusta Apple Store. Great Service! Quickly diagnosed the issue as a video card problem. Had one in stock and only took 2 days to repair. Outstanding service and professional from the person who greeted me when I walked in to the technician that worked on the machine. Highly recommend. George

Clint Wiley

Excellent

Carly R

All I am here to say is I had the best service and experience at this location. John went above and beyond to help my hardware problem He is amazing. Give John a raise

Christie Satterwhite

My internet was not working and the nasty guy fix it for me! And also I need help getting in to my apple store and the nice lady with the glass on was very sweet and nice! I wish I knew there names! Thankyou for help me

Adam Hanks

Worse customer service. I have Apple Care and an I phone 6s. They won’t replace without taking it and sending to Apple so I have no phone for days. Can’t wait to switch to Android and never support Apple products in the future.

Sean Carroll

Went in with an Apple XS. Walked out with a Note 9 after learning how lacking and underpowered these over priced pieces of aluminum are

Kimberly M

Love the team in this store!! The manager Kristy is so helpful and always greets you with a smile. I have made several purchases here, and I'm always satisfied when I leave. Thanks Kristy for leading such a great team.

CATHERINE SHAW

The staff is awesome very welcoming

Debbie Bailey

They took me in with no wait, diagnosed my computer problem, and didn’t even charge me! I’ll definitely keep coming back!

Clary Ravenpuff

Got seen right away Everyone was so helpful

Randale Pete

the people are very nice

Pauline Lover

This place makes me feel like home thats how I bought the iPhone xr

Lucretia Brown

I was in this AppleStore today to have my battery replaced. I was very pleased with the customer service and the tech support. I did have a problem that a dog on a leash was allowed to walk into the store and no employee at the store seemed concerned. At one point the dog did begin to bark. I’m concerned that if the dog had wet on the floor, Apple would have a serious lawsuit. This was not a Service Dog. This was a pet. I would like to see Apple develop a policy of pets in the store that are not in arms or a carrier.

Matthew McCoy

Bad Customer Service This Apple retail store is representative of the slow, decrepit decline of the entire Apple brand. What was once a brand associated with impeccable customer service and focus now excels in horrific customer service, failure to follow through on their reservations, and failure to acknowledge their shortcomings. Years from now, Apple will realize that their horrible customer support and inability to follow through is what did the entire brand in. I don't fault the store for a mistake happening- I fault them for their failure to acknowledge it and their failure to make it right. Tiana, you are just one failing cog in a failing machine. Apple supervisors would be wise to offer you a lesson in customer service. The google rating on this store says all that you need to know . . . stay clear!!

N Willis

I had a very good customer experience. The employees were nice and helpful. It’s great to have the ability to demo the products in store, bring in existing equipment in for service or repair or take one of the classes that they offer from time to time.

bharani sai

Good thing they are the only apple store in Augusta if not they would’ve gone out of business long back

Troy Blume

Awesome place to get Apple products.

ray orzechowski

Great place if you have money in hand and ready to buy a new Apple. If yours breaks however you will not find out until you get there with your Apple in hand that you need to make an appointment. And oh yeah you can’t leave yours there but you can bring it back At your appointment time. Sorry guys y’all miss it on this one.

Alicia Baker

According to your Facebook page, as I am writing this review, your store closes in 55 minutes. However, 5 minutes ago, my husband and I were refused entry because the store was “about to close.” We were there to buy not one BUT TWO iPhone X phones and cases for them as well. I am livid that I drove 30 minutes to be turned away, and any decent manager should also be livid that an employee just cost your store a $2000+ sale.

Nick Randall

So Apple doesn’t allow customers any leeway if they have bought a computer pre-2017 when they came up with this magical PLUS for AppleCare. That option wasn’t available to me at the time of purchase. So it just proves how much of a scam AppleCare is. I had accidental coverage to my iMac recently and it’s not covered, but not because I didn’t get the most extensive coverage at the time of purchase. I had AppleCare without a PLUS. My attendant said that it was a black and white issue. Bull. Apple could actually accommodate their customers from the era in which they weren’t even offering AppleCare plus by giving us a cheaper option when accidents do happen. Just feel ripped off and left with a bad taste by Apple’s poor customer service!

David Chapman

Only two people in the entire store seem to have any sincerity and wanting to help

angelo t

Got in and out with the grateful help of the store employees much appreciated!

steve sullivan

Service was not great waited for ever

Northern European

Unless you want to buy something, they couldn’t care less. My husband forgot his apple password and all they tell you is to go online.