Reviews of Samsung (Computer Repair)

Suzie Suzie

Didnt find what i wanted

Garo Dzaghgouni

Very good

lessio kyldare alves de queiroz

(Translated by Google) Good store! (Original) Boa loja!

Adam Eich

(Translated by Google) A small site with the newest of the brand. They do not have the entire catalog available. (Original) Un sitio pequeño con lo más nuevo de la marca. No tienen todo el catálogo disponible.

Josh Levine

Terrible. The employees barely speak English and they sell phones unlocked for the LATIN AMERICA MARKET, NOT US MARKET. DO NOT BUY AN UNLOCKED PHONE FROM THIS STORE. Their unlocked phones are for bringing to a Latin American country. They didn't give us a receipt either. The phones came in Spanish and when we called them, they told us that it is a Latin America store. Nowhere at the store or anywhere is it advertised that the place sells Latin America devices only. DO NOT GO HERE.

Isabela Macedo

It's okay unfortunately the costume services couldn't solve my problem

Mordche Szwec

(Translated by Google) Very good attention (Original) Muy buena atención

Parko Dan

Called three different times and hung up on those three times. I wanted to buy a new note 9 and wanted to see if they were in stock. Looks like best buy will be getting my business. Poor management here.

Alvaro Senior

This place is a fraud, they sell phones that don't work well in the United States, is impossible to apply Samsung warranty unless you go to Vietnam, some of the customer service is ok, but most of them are rude and dont care at all about your issue. Be careful and never ever buy something from this cheap and awful store located in sawgrass mills, they should take out immediately the name of "Samsung" store and replace it for "Untrustworthy Phones".

Chad Finley

#Samsung does not have ANY customer service what so ever. I swear this is the last time I purchase a #Samsung product ever again! I purchased the note 8 with Wireless fast charger and dex. The Wireless fast charger does not work since it takes more than 4 hours to get a full charge. I called to have it returned and had to call 8x to get to the correct department that can process an exchange all the meanwhile everyone playing stupid to avoid assisting with an exchange. After finally getting a return label and being told it will take 14 business days to receive another for the fast Wireless charger I figured I better hurry and test out the dex before any more time passes and they won't take the return of necessary. After 2 days of buying additional accessories for the dex to still not work with my computer screen I've decided to return it and I am getting the same problem. I am on my 6th call within today and I keep getting told that I need to call back and speak with the sales team. Each time i call I keep getting the "technical team" no matter what option I chose. Now I chose "trying to purchase" an item and they're claiming they have high call volume and hold time will be longer than 30min. They've converted me to Apple at this point. At least with apple I can get better cx service. I'll never support #Samsung again, they're a joke. Meanwhile I'm in Florida and just got done dealing with hurricane Irma a and now i have to deal with this.

Ernioli Candelaria

The place to shop

Carly Plaza

(Translated by Google) they do not have all the products of the Brand, such as tablet and Galaxys book (Original) no tienen todos los productos de la Marca, como tablet y Galaxys book

Gabi Moretti

(Translated by Google) Excellent advice and very good prices! (Original) Excelente asesoramiento y muy buenos precios!

JuanG 1235

Bruh

Noah Oravec

Very Rude and pushy associates. Prices are higher than an official Samsung store for example the product I was looking for there was 10 dollars more than an official samsung store. Will not price match to Samsung and does not carry the Samsung warranty on products. They also ask for a variety of strange information which they do not need to complete a purchase of earbuds. All in all awful store full of ride employees. This is NOT an official samsung retailer. It says Samsung on the front of their store, however, it is NOT a official Samsung store. Take you buisness to another store such as a Best Buy or an official Samsung store

Morine Dixon

It is great

mark Smith

The service in the Sawgrass mall store is better then the service in dolphin mall store

Herve Laguerre

I went to the store and it was basically empty. When I approached a salesman, he was quick to tell me that they do not do technical services and I will have to call an 800 number or use one of the stands in the mall that handle phone repairs. Although he tried his best to be kind, the limited service they offer is a turn-off. Wish I never went there.

Sergio Maldonado

(Translated by Google) The best phone (Original) El mejor teléfono

Gustavo Daste

(Translated by Google) Supreme (Original) Supremo

Lic. en Nutrición- Alicia Crocco

Excelente. Lo seguiré eligiendo.

MICHAEL BILIN

Good

graciela martinez

(Translated by Google) Good attention (Original) Buena atencion

Carlos Guarnizo

The worse customer service .

ML Latham

I have never been in a store that has such nasty attitudes. I came in the store by myself and I guess all Black people look alike. Then they started speaking Spanish as if I didn't know what she said. Then they made a smart remark and said go online to buy your stuff. I will never shop here. Shopper Beware

Guillermo Galindo Cifuentes

(Translated by Google) Varied assortment in computers and cell phones. (Original) Variado surtido en computadoras y celulares.

luis silva

(Translated by Google) Good attention very good (Original) Buena atención muy buena

Yanira Correa

EXCELENTE .... MUY BUENOS PRECIOS

Sweet V.

The employees probably work on commission because they are always right there as you shop. It's not about stealing because there's nothing to steal. They don't have nice phone cases.

Adriana Luisa Batista Ribeiro Trinca

(Translated by Google) I love this brand and I point out all products! (Original) Amo essa marca e indico todos os produtos!

Roberto Buttice

(Translated by Google) My favorite brand (Original) Mi marca preferida

Pablo Ahumaran

(Translated by Google) very well (Original) Muy bien

sanju stones

Very good staff, friendly and patiently helped me to guide me the models and features of the devices.. Very impressed with the Samsung A80 amazing build,design and performance..

Luciene Lln

Loja de produtos Samsung

Ronaldo Jonte

Muy buen lugar y buena garantia

Carolina Spruance

They don't tell you that they don't accept returns regarding accessories. I bought the item just one day before, didn't open it, I talked to the person that sold it to me and couldn't get my money back. And by the way they couldn't help me solve that my Samsung phone stopped fast charging. Never again Samsung!

Sergio Alvarez

(Translated by Google) Very kind to attend (Original) Muy amables para atender

carla correa

Best buy, 24 minutos para que nos atenderán ,llevaba 2000 dólares y me voy por la puerta sin nada,son unos incompetentes 12 personas sin hacer nada en mi sección y nadie atendía

Angelica Villalobos

Good costumer services, many options and good prices!!! And the best The phones are unlock !!

Diego Rios

(Translated by Google) One year of use and the entire frame taken off. There is no change! (Original) Un año de uso y todo el marco despegado. No hay cambio!

Emilio Angel Castrillon

(Translated by Google) The best (Original) Lo mejor

Nilo R. Perez Farias

(Translated by Google) EXCELLENT (Original) EXCELENTE

Felipe Gerardo Chunga Cabrera

(Translated by Google) Excellent (Original) Exelente

A J

Don't like is always out of stock.

Annette Tino

Got a new Samsung phone from there..Awesome..

Tao Li

Omg this is thrash 'they are really unfriendly I us 40$ to buy a SDcard and is not working(only 1 hours) I'm go to return n and the old poor man sad you opened it and I can't return I was think that is really not fair and truest me don't go there to buy the any stuff because you can't return anymore never go and buy anything in here because is thrash and is nothing so do not buy anything from here so you won't be regret

Daniel Gallego

(Translated by Google) All right (Original) Bien

Leonor Piccioni

(Translated by Google) Samsung store I bought mine very complete (Original) Tienda Samsung compré el mío muy completo

Egna Eda Mazzolini

(Translated by Google) Excellent attention (Original) Excelente atención

guille guaglia

(Translated by Google) the most EL 1 ..... HAS ALL YOU NEED IN TECHNOLOGY AND NOTHING ENCAPSULATED AS THE MANZANITA THAT YOU CAN NOT EMBRACE NEVER MAS SAMSUNG 10 10 10 (Original) lo más EL 1.....TIENE TOOODO LO QUE NECESITES EN TECNOLOGIA Y NADA ENCAPSULADO COMO LA MANZANITA QUE NO PODES EMIGRAR NUNCA MAS SAMSUNG 10 10 10

Ari Bluberi

Good service

Carolina Prince Nieves

(Translated by Google) Excellent service (Original) Excelente servicio

Raul Castro

If you live in the US do not buy a phone from this store .. they only sell "International" version of Samsung therefore features like Samsung Pay do not work, and they do not advise you of such.. the worst of all is that they don't stand behind their product, I contacted the store via phone and explained the situation but they didn't care nothing I can do....Samsung S10 Plus Paid in Cash $1000.00 .. do not buy any phones from this location .. unless you want to pay top dollars for something that some features will not work

erick schneider

Friendly, albeit not overly knowledgeable staff. They focus on selling unlocked phones to Latin American clients.

Sam sung

staff was very knowledgeable and very curtious excellent group I will recomended to all my friends , they answer all my questions regarding my new S7 phone and they thought me how to use the Virtual Reality , help me set up the acount an all

Stelios

The stuff doesnt have any knowledge about the products!

Branca Zaitz

(Translated by Google) slowly (Original) devagar

pascual esposito

(Translated by Google) Huge and entertaining good prices (Original) Enorme y entretenido buenos precios

Marita Ledesma

Me gustó mucho y muy buena atención.

alejandro aramburu

(Translated by Google) Very good attention. (Original) Muy buena atención.

Gabriel Fonseca

Cell phones from the store are not trustworthy. Staff is fine. But unfortunately I won't buy more phone from here because phone are not for American Market that makes you with a big headache when you have problem. They will tell about garranty that is not worth. Definitely don't buy anything here if you live in USA....and also overseas...because it seems like Samsung also dorsn't care.....as I got the feedback from them....3 months later by email

Tinnitia Griffith

Great phone quick service

Romel Pradhan

The worst store they only care about the Latin Americans they can't help you fix a solve a problem with is Samsung phone they don't do service or up great features for your phone they only keep want to deal with sales nothing else half of them in the store can even speak proper English nor understand it I rather deal with my Carrier and wait an hour to 2 hours in line

Orlando Decena

Muy buena tienda, buen surtido de equipos y accesorios de la marca.

Atlantic Stone Source

I went to the store and met Eduardo , this company is a not good to trust, they promised a good product I bough a Samsung , the product was defective, and EDUARDO was not willing to help , even tough the product is cheaper in Amazon, they sell defective products , do not buy from this company, you lose your money and time, they are the worst!!!!!!!!!!!!!!!!!!!!!!!! they dont even deserve 1 star

SnRaphRacnS

(Translated by Google) Expensive (Original) Cher

chichi2472001 .

I do not know how this place is in business---in fact, everyone working there does not understand, know or even care about customer service. The store manager is worse than the employees.

Stefan Milisic

Overpriced items

Yuneira Alvarado

(Translated by Google) Excellent (Original) Excelente

Daniel Castillo

Exceltes productos. Gama alta.

Edwin Marchan

(Translated by Google) Great customer service, these guys are genius, set up my phone and gadgets, better than the Apple Store. Guys are fully bilingual: the technicians in this store speak Spanish and they know the products very well, they left me the devices that I bought with everything installed, very good service, highly recommended, a lot of traffic but they are able to attend professionally to all the clients . (Original) Great customer service, these guys are genius, set up my phone and gadgets, better than the Apple Store. Guys are fully bilingual: los técnicos en esta tienda hablan castellano y conocen muy bien los productos, me dejaron los aparatos que compre con todo instalado, muy buen servicio, altamente recomendable, mucho tráfico pero ellos se dan abasto para atender profesionalmente a todos los clientes.

Anthony Wilcox

I am extremely dissatisfied with the level of service I received from this store (Samsung at Sawgrass Mall). I purchased a basic tablet for the purpose of using it at work. Once I got home, I attempted to see if the app I use for work was compatible with the tablet. Unfortunately, it was not. I spent about 1 hour tampering with the settings to see if the functionality could improve, but nothing worked. I put the device back into the box and placed everything back into the bag. 5 days later I returned to the store explaining I would like to return the device. I was helped by Juan B, who immediately handed me their return policy form. Then he wrote down on the return form "screen is scratched." I asked why did you write that down? He said it was barely visible, but there is a small round spec on the screen. I could not see it. I asked to speak with a manager and he told me he was the only one I could speak with until another day. I asked for the number to corporate (several times) then he finally handed me a piece of paper with a number on it. I called the customer service line and the representative put in a ticket for this store to process my return. Afterwards, Juan still refused stating this is not a corporate store and our policies are different. I called the customer service line again and a new representative answered. The representative on the phone informed me to tell the store agent I want to speak with a manager. I told her I already tried. She pushed for me to get more information in regards to when the manager will be in. I asked Juan repeatedly when the store manager will be in. He finally answered with "I think Monday morning." So far I am still getting the run around with this store in regards to when the store manager will actually be in. I called the store again and they said he will not be in Monday, but try Tuesday morning.

Nathaly Alexanian

The manager has the worst attitude ever! Rude as heck and lack of ethics!

Carlos Fernando Gómez Boada

Para todo lo que necesiten de la marca

יהודה פאר

(Translated by Google) This mobile device is Android. And the Android device is only Samsung. Reliable advanced devices and reasonable price. This shop has excellent service (Original) מכשיר סלולרי זה אנדרואיד . ומכשיר אנדרואיד זה רק SAMSUNG .מכשירים מתקדמים אמינים ומחיר סביר . בחנות זו שירות מעולה

Marcelo Kira

(Translated by Google) Store ok. (Original) Loja ok.

PAUL EDUARDO CASTRO LABOREM

Muy buena atencion pudieran tener mejores precios

Belen Gonzalez

(Translated by Google) Good attention!! Very kind and competent! (Original) Buena atencion!! Muy amables y competentes!!

Jenese Bowles

Good customer service!

marcelo ledesma

Mí valoración es por la atención recibida no por el producto..

Jorge Ferrari

(Translated by Google) Sympathy in the deal, little knowledge of the product. In my case, LED coverage. (Original) Simpatia en el trato, poco conocimiento del producto. En mi caso cobertura LED.

Tyler Spute

I am beyond furious with their customer service. I spent 2 hours on the phone with the 1800# today, actually taking to real life morons. The first lady I talked to simply repeated everything I said, didn't speak understandable English, couldn't properly answer ANY question I had. Spoke with her "supervisor " , she was rude and just as brainless. Neither of them could help. Later the same day I walked through one of the biggest malls in the country to get to an actual store and the sloppy, fat, rep they had there couldn't help. His suggesting was to call the 1800#! Seriously! Called back again for 30 minutes, got the same runaround. My phone is less than 2 months old. I downloaded the new update last night, this morning I woke up phone was dead even though it was plugged in. I let it sit in my wireless charger to get it charged up brute work. Turned it on, great it works but it still won't charge. I did everything the website and the Samsung person instructed me to do to fix the problem, including factory reset. Still not fixed. Their solution for warrenty is to send in the phone(1-3 days), have an tech look at it (5-7 days), send it back (1-3 days). Yup 10-13 days! They will not send you a loaner, they will not expedite shipping, they will not do anything to actually help. Shotty phone, shotty customer service, shotty representatives, shotty warranty procedures. $800 peice of you know what. I have had 4 diffrent galaxy models and this will be the last. Samsung you really need to change you SOP on the warranties or your going ti lose alot of unhappy customers. IPhone here i come!

Berny

(Translated by Google) The products offered in the store are more expensive than those sold on the brand page. I understand that it is in a mall, but to buy I prefer to do it on the website of the brand and have it shipped. If you can visit the store to see the products you are interested in buying, to be able to try and see the quality of the product. The attention of the employees is very good, I can not say anything about it. (Original) Los productos que ofrecen en la tienda son mas caros que los que se venden en la página de la marca. Entiendo que se encuentra en un mall, pero para comprar prefiero hacerlo en la pagina web de la marca y hacerlo enviar. Si podes visitar la tienda para ver los productos que te interesa comprar, para poder probar y ver la calidad del producto. La atención de los empleados es muy buena, no puedo decir nada al respecto.

Santiago Fiesoli

(Translated by Google) Excellent attention (Original) Excelente atencion

smaron19 .

Called and told me he's to busy to talk on the phone and call the 1-800 number. Rude and hung up on me the first time.