Reviews of Microsoft Store (Computer Repair)

Tony Gallo

I'm having a HORRIBLE experience with this Microsoft repair system! I brought in my computer to the Microsoft Store in Oakbrook Center, they fixed it, I picked it up, I paid for the repair, took it back to my office 5 miles away and hooked it up; this was 5 days ago. I go to use MicrosoftWord today and it's gone! Here's where the trouble begins..., I call the phone number for the Microsoft Store location that's on my "Work Authorization Form" and I get routed to India, I escalate the call to a supervisor, who transfers me to The Philippines (!)..., turns out that there is no way for me to talk to the repair tech who worked on my computer or to talk to ANYBODY at the Oakbrook Center location. Just imagine..., the store is 5 miles away but the phone number on my work order ( or the phone numbers that appear on numerous sites online ) routes me to India and/or The Filippines!! Am I the only one who sees this as a big problem in the Customer Satisfaction/Repair chain?

Bailey Higgins

I came in here Tuesday afternoon with my brother, and we were helped by an extremely helpful staff member who showed us product for students (both of us are going to college). I was going to buy a mac book but now I'm getting the surface pro thanks to his advise!

Hitech Sparta

Lots of fun electronics to play with

Todd Okamoto

Smart staff.

Kurt Schubothe

Fast prompt great customer service. Would do it again

Ron Roberson

Good

Adeyemi Kuye

Wonderful experience

Peter M

Everyone runs to the Apple Stores, which are always crowded. The Mircosoft Stores are less crowded. The staff at the Microsoft stores are friendly and knowledgeable. The prices are more competitive than the competition.

jarrel jackson

My computer was working fine just moving a little slow when I brought it in. After I gave it to them I get a call saying the hard drive was messed up and that I would have to get a new one. They purposely killed my hard drive to make me spend money. Now I can’t use it at all I am forced to buy a new hard drive.

smith pittman

I am a tech guy who works for a small local IT and PC company in upstate SC. Was in Atlanta for the weekend, and while at the mall stopped at this Microsoft store. It appeared the only person who really knew anything was the guy at the front helping people try out the nice VR setup they have. I was just looking around the store and the same lady asked me 3 different times if she could help me with some and I kept having to advise her I was just looking. I did have a question about some of the surface pro accessories, which at that point she had no clue about any of them. I expect a lot more from a Microsoft store, even being a smaller store!

Lino Moana

(Translated by Google) There are not many products. I want a case (Original) あんまり商品がない。ケースとかほしい

ThatLitLife X

Great place to get your microsoft products, also a great place to hang out !

Dan G

The Microsoft store is like the Apple store... It's full of computers and accessories. There are a few differences however. 1. Apple store is always crowded. Microsoft store, not so much. 2. Apple laptops cost at least 1 appendage. 2 or 3 if you want a souped up MacBook Pro. Windows laptops start at a few hundred bucks. 3. Xboxes make up an entire wall of the Microsoft store. Iwatch wrist bands and beats headphones make up a wall in the Apple store. There are similarities though... 1. Staffed mostly by people who pretend to be technophiles but are more pretentious than anything else. 2. Expect to wait for anything and everything. 3. Expect upselling of useless accessories.

Lisa Edwards

Stopped in and DAVID was amazing. So friendly and knowledgeable. Made our experience awesome. Recommend to everyone

Thee PopShop

In the market for a tablet, came into the store... walked around and attempted to play with the different systems, but nothing was working/connected to play around with... even though we were very vocal about nothing “working”, no one came to help (and there were a few gentlemen standing around idle). So we left and walked a block over to the apple store, where people were demo’ing, everything was working, people were openly helpful, and the kids even learned how to code a robot... so, long story short, Microsoft missed out on a sale. Which might not be much on an individual level, but if this is a common occurrence for this location, might not be such a good thing, just sayin’... Have a great day!

Alex Nvmind

Everything microsoft

John Machete

the Microsoft Store is a nice view to look at from the Apple store.

Kuroki T

You would think this is a wonderful store because the staff are helpful and friendly until you realize such a big store would commit fraud. I pointed at the one that’s “Surface Laptop” (8gb) and said I wanted this one. Also bought a mouse. I was really happy with the experience and the new laptop. However two days later I realized it was 4gb not 8gb. Both are $799 but only the 8gb was on the sign so I am sure that was the one I was asking for. My first reaction was that it was only a mistake. So I returned the next day to get the one I wanted originally. Then they told me, “it is sold out. Do you want to wait for the 8gb to ship here, a refund or you will just keep on using this one?” I found that really upsetting. Later I decided to get a refund and buy it from another store. I suppose that the staff who sold it to me was thinking that I would just walk away if the 8gb was sold out so she just kept her mouth shut and sold the 4gb to me. This is fraud. It could be the fault of just that staff, or of the whole store. When I talked to the manager, he said “the 8 gb is more expensive (not $799).” I went to point at the sign, he was just speechless. I don’t know if he was trying to fool me, or if he was just ignorant about the price (less possible). The way the manager handled it was basically “so what do you want? A refund?” So I gave up on communicating with him. The best way to comfort an angry customer would be to formally apologize, comfort him and explain the mistake. He was just trying to tune me out. My advice for consumers is: don’t go there, at least until they make some changes.

Matt L

They were so helpful. Took time to look into some of my xbox issues and never pushed me to buy extra nonsense like another specific evil store always has. Definitely will go back for my next purchase!

g v

Restored my laptop after an upgrade failure. Backed up my system for free. Good service and knowledgeable staff.

Heather Moore

Very nice store, wish they carried more products.

Luz Quiroz

Muy buen lugar para comprar computadoras tablets y lugar para entretener a los hijos

Yen-Cheng Liu

Why can't phone line reach the store directly? Drove 30min and get sent back due to lack of an real appointment, wont help even while no customer at all in the store ... What a great experience! :(

Jay

Went to the release party for halo 5 and they know how to take care of their customers. Every time I've been in there they don't fail to make my day. Awesome employees & management.

Tu Rui

nice staff. They gave me a discount by mistake, but chose to keep their word.

chris meredith

Buy all your MS products here

Victoria Kolodziej

Great helpful staff Jennifer is awesome

Blaine Kahaewai

Love the place

Michelle Lawrence

Aaron was knowledgeable, professional and easy to follow. My son left the store with all of his questions answered and his game system operating properly.

Susan Brown

Such great service and really nice employee's.

Bronte La Valliere

The Microsoft store suffers from the same problem that the Apple up the block does - their staff is just not to tech savy. Yes there are amazingly quailify staff but they are always swooped up quickly by the regulars who know who can help you and know "more" than you do and not the opposite way around.

Doris Chu

Helpful smart staff answers your every question. Book time in advance if u have a computer problem.

John Polley

Excellent service

Do Gyun Kim

Service wasn't that great. No one around to help you.

Sam Schrader

The staff was friendly, helpful, and knowledgeable about their products. They were also honest about the limits of their products. I always appreciate when salespeople put customer service above making a sale at all cost.

Kristina Martin

The people that work there are incompetent. Took PC in for upgrade to Windows 10. They said it would be ready in 2 days. 2 days went by, no call from store...so we called them. They tell us it's still not ready, call back in two days. We call back they tell us it's still not ready, give them another day. Gave them a day they tell us it'll be ready on Saturday. A week has gone by. We get there Saturday, guess what? Still not ready and the people in the store seem uncaring, and don't even know their own jobs. Then they give us this run around about why it wasn't ready. Ugh...such incompetent people. They promise it will be ready by Monday. I have my doubts, but we'll see.

Darryl Deer

People that wait on you fast, and know what they are talking about

Harris Marks

A woman there, she works there, was absolutely rude and a terrible employee, she only allows 30 minutes in the store! She should be fired and should be banned from working there! Terrible employee! AWFUL!

Jose Angelo Perez

Business equipment 101 no brainer

Roger G

Customer service? Does it even exist? I called 3 times today for Microsoft support. The first and second time someone picked up the phone after me having to wait for 15 mins listening to elevator music and then they hung up. The third time someone picked up after 22 minutes and then hung up. So then I tried the automated help line so I can fix my excel problem. That routed me to another Microsoft help line where no one picked up. ' I guess this is the service I can expect from Microsoft. Too bad you wont change anything just because of one bad review. I will just accept the fact that your service sucks and switch to another brand. Signed, Your former loyal customer

Alexis Priceless

IT WAS LITTT

Edward Novak

Really helpful

prince

The store is OK but I think Apple does a better job with the customer service and stores

Ian Lund

Fun

Garrett Grace

Whatever happened to just being able to call a store and ask a simple question? Instead all you get is an automated message sending you in circles. Answer the phone like a human being.

Elizabeth Parrillo

It’s unbelievable that I wasted 25 minutes just to TRY speak to someone at their retail store! Worst customer service I’ve ever seen. To not be able to call a store is absolutely OUTRAGEOUS!! I was in yesterday and before driving 20 miles to go back today wanted to clarify some things and literally could not get anyone to put me through to the retail store. There were MORE employees there yesterday than customers and there’s NO WAY that they shouldn’t be able to get calls transferred to them immediately when the gate keepers at MS finally get on the phone. I am going to buy the Apple MacBook Air instead...that’s how disgusted I am with how I was treated today. Absolutely HORRIBLE customer service.

Eddie Zhen

returned a laptop to this store I purchased online, the store clerk took the laptop and told me everything was good-to-go. A month later, the fund didn't go back to account. Call the call-center and store and didn't get any answer from them. After waiting for six weeks, I decided to write this review. I called the store, and none of them can give me a definite answer on why.

tom fitzmaurice

Very nice helpful staff.

Noel Dong

Very friendly helpful staff. Got asked if I needed help like a dozen times. Very informative and will go back again for service and more product.

Nathan Deleon

As I'm walking inside the door two worker girls are front and center right when I walk in with not even no hello goodmorning they ask how can I help I say I have a pick up they than began to ask me what's my name then one of them says you need your I'd as I'm ready reaching into my pocket for it as well as my phone just because I was aware already of what I had to bring but they just made me feel like I had to purchase something or need something before I can even walk through the front doors. Definitely prefer going to stores rather than online but really come on now guys show some friendliness and not so judgmental I know I wasn't there well dressed shopper but just give me kindness just like any other shopper.

Deshaad 365

Always a good time!

Maunak Rana

Quick and Easy shopping experience. Staff was helpful. Would definitely go again.

N Houston

Pleasant visit, well laid out store.

Simon Merrin

Excellent services, always makes you feel welcome with free drinks. Short wait times

Daniel Yau

Ok

Amanda Mittler

Nice and clean.

David Casipe

Awesome stuff. Some of the staff know nothing about what they are selling and keep asking others for help or looking it up on a website in front of us. They'll just usually play games in the window and the only thing they are good at is babysitting kids with Fortnite consoles set up.

Sergei Shulikov

Microsoft service is the worst. Brought in my surface pro 6 after a month of usage and the pixels burned out leaving a burned white spot. Their solution was to change my brand new surface for a refurbished one. Pathetic. For $1 billion dollar company and they’re going to give me a fixed up computer in exchange? And they said they don’t fix burned pixels. I’m sure they do and they exchange them as certified refurbished for the next guy.

Julio Colon

Fast efficient help me with my problem with no fuss or muss

Andrea Clark Webber

Helpful staff, great products and services, inviting and easy to shop with a great location.

Randy Hicks

Very knowledgeable team, working within the Microsoft product lines.

ALEKS Zlatic

Great service and selection

Richard Butler

I was told by a Microsoft agent window 10 will download to my computer. After downloading it didn't install.

Michael Dontigney

I checked out this store for the Lumia 1520 phone.. They had a large selection of phones, tablets, laptops and even an area kids could play Xbox games on. The staff was very friendly and didn't bug me a ton like other stores.. They asked if I neede help and when I said no, just looking, they let me be. Nice folks. Oh and it's NOT a kiosk as someone else said. it's a rather large store.

James Asmus

Great service. Evem better products. The surface I got was awesome. Microsoft has amazing products all around.

Jose Varelas

This place is cool. You can get on the xbox one x in the right side of the store and use the holo lens at the entrance. Actually there is a lot to explore. Almost too much to explain but you can do a lot of things get to know the tech. The staff are also really nice and willing to help you all the time if you have questions.

Sarah Kinsey

My Xbox One had died, I was sure of it. I already tried a few things of my own and took it to a standard repair place and nothing had worked. This store was my last hope so I scheduled an appointment and took it in. I was seen right away and he confirmed my suspicion, my Xbox was bricked, nothing could fix it. Seeing my sadness, he went and talked to his manager and came back saying "So I explained your situation with my manager and he hates that this has happened to you, he wants to make it up to you..." He went on to explain that he will trade in my current first gen Xbox One for an upgraded Xbox One S for no price increase (I was offered $115 to trade in my Xbox One for a refurbished one of the same model). This was great news to me, and it really felt like they were genuine on trying to help me out. It sucked that my Xbox had died but in the long run, I was able to upgrade to a better, sleeker, faster, model. Customer Service was amazing, the employees all seemed to really love what they do, the store was clean and had all sorts of gadgets you could play with. I will definitely come back to this location again for any Microsoft purchases or needed assistance.

Anand Nair

Great staff who are courteous and very helpful. Great location.

Debra Dela Cruz

I would give this store a 5 star for customer service, but 1 star for hosting their league of legends tournament. I took my son to join the tournament, he checked in, by himself, before 1:30pm, but he didn't get to play. I was told by one of their employees that 8 groups has checked in after my son, who does not have a group. So, even if u check in early, but a group came in and check-in, ur chances of joining this league, if ur by urself, is 0-1%. This is not fair at all! They should go back to grouping indiduals by their level and not by peers, because if u are not a member of any of this peers, u have no chance of playing the tournament. Microsoft Ala Moana, u might as well stop advertising this tournament. Just keep it to urselves and ur known groups!

Corisa A.

Helpful staff

Heath Tiger

Stopped in to research where i will purchase a HDD in June. Fairly fast responce. Not overpriced like Apple.

Rekha Balachandran

Very friendly staff.

Free Spirit

Friendly and helpful staff every time I've been in there

pete yeo

It is Ridiculous that you buy a pc to work on and in less than a year it shuts down and will not start up and when you call tech support you wait on line for hours playing push button he’ll in an attempt to get assistance then you show up at the store before it opens for help only to be told you have to make an appointment, I opted for the Microsoft in stead of apple because of the ease of use of the pc I should have looked at the ease of CustomerCare apple bends over backwards to help customers, Microsoft could care less great culture mr gates maybe the ghost Steve Jobs should be an inspiration

Phil Dressel

Best employees of any store I've encountered

Garry Yee

You have an appointment arrive early and you have to wait. Someone comes in after you and is early for their appointment and they are taken care of ahead of you. Terrible queue for help.

Joel Diller

Friendly staff

Thea S

I just went in to draw Ann Takamaki. The staff member who caught me showed me the Microsoft Surface's tablet mode.

Justice & Law

Helpful staff but would like more selection.

Monique Joseph

My husband purchased Dell Inspiron 13 for my in the go blogging from this store. I've been having some issues with it and finally had a Chance to come in. All the staff was fabulous with working with me. Immediately offered me coffee, tea or water. As a mom what I found to be cool is that they offer kid tech camps for the summer. 4 days a week for a few hours a day. There where a ton of kids there. I'm already impressed with the customer service and will defiantly come back.

David Thames

I love the Microsoft store. They have a little bit of everything Tech. Employees are very helpful and I can check out the latest stuff in the PC and Microsoft world. I wish there was one closer to me.

Greg Dalin

What better place than the Microsoft Store for PC and gaming needs! Also excellent personal training is available also!! Prolly don't recommend windows phones though ☺️

Dr. Douglas G. Scott

I had a problem with a newly purchased Surface Book and took it in hoping they could resolve it quickly (even though it was purchased elsewhere). They made every effort to help, but when my unit proved resistant to any effort to set it right, they made helpful suggestions as to predictive next steps. Nice folks.

Philip Zimmermann

Friendly staff, clean store, demoing VR was a blast, provided cold water on warm day, and I love Surface Pros.

orlando giron

Amazing store, my son geeked out and wanted the whole store

Jared Johnson

They can't actually do any repairs in store or outside facilities. They are only able to sell you devices without any responsible way of fixing them for the customer. So, if your device breaks, be prepared to pay for a refurbished one with only a 90-day warranty.

Vincent Vermilya

Bought a Dell Inspiron 15 5559 here. Mild regrets but that's mostly the laptop, and the best alternative was 300 bucks more. Granted it was returning a defective one at the Square that informed me of a 100 dollar discount promotion. Anyways this place has plenty of nice staff, though one referred to my SD card dying as great before trying to upsell me. They'll help with software for free and have water, tea, and coffee. Hardware costs so if it's easy to repair do it yourself. In a nutsell it's an average Apple Store but with Xbox, Surface, and Windows IT.

Dachi

Excellent service

Sharon Cloninger

Staff walked me through all aspects of XBox purchase and even bubble wrapped it for flight home.

Carl Johnson

These people provide some of the best customer service anywhere. They are patien, Understanding and always go the extra mile to fix things.

Michael Baumann

I think the store is setup nicely and it has the right size for the traffic they are receiving. The one thing that makes me detract 2 stars are the employees. They are too clique. Chatting with each other and customers have to walk up to them with a question. I am not an Apple fanboy, but I never see that in their stores. They watch you and try to help if you have that question mark levitating over your head. I think Microsoft has a good platform going with nice looking products. Just make customers feel welcome.

Marco Cassio

First time in a Microsoft store and it was a great experience. Got to get my nerd on! #BillGatesyo

dang hoang anh

Good store. Staff is friendly

Carl Roberts

Top notch computer repair personnel are very helpful

Michael Manning

Nice staff, was in an out in a jiffy.

chris means

After sending in my xbox one to a service center for repairs and getting it back with the same issue i sent it in for, microsoft support suggested i drive 60 miles to the closest Microsoft store to have my xbox repaired or replaced. I make my appointment and they tell me its a hardware issue and my model isnt in stock to be swapped out with, wasted my time after being told they could help and being told to send it to the same repair center that never fixed my product in the first place.

Sneaker Geekk

I went there with my Xbox 1 that was not reading discs properly. Dane and James went out of their way to make sure I left happy and I couldn't have been more satisfied with my experience.

Michael Luigs

7:40pm Feb 28 '17. A shockingly bad experience. Accosted by store manager for temerity to ask if recent sales price could be honored on purchase of TWO machines. We mistakenly thought the reduction was permanent/ in advance of release of upgraded model--- and, man, she let us know just how presumptious we were! Entered with intent to buy two Surface devices and left content to remain with Apple products.

Patryk Bykowski

Great people work there, very friendly and helpful

Abe H

Very helpful and friendly service, not pushy, great products!

Jerry Morgan

I am a Windows fan through and through. I buy everything windows. I was not happy with the level of customer service I received. I do not know if i did not look like the typical customer, or something else but I was not pleased. I was not greeted when I walked in the store, and there were quite of few workers who were free. I looked around for help and there were employees who looked at me, dead in the face but still did not say anything. I finally just went and asked for help, and the girl who helped me, told me to look at office depot for a USB-C sync cable for my 950XL because she wasnt sure what it was and if they carried it. I am very unhappy with this store and I wouldnt recommend it to anyone.

Chris Erb

Did an excellent job on syncing my devices

Shaun Martin

I have never seen as much incompetency among any staff ever.

Joel Neugebauer

Walked in with 2 broken Items, walked out with 2 brand new items! My hard drive was toast on my 7 month old Xbox one X, took it in, with an appointment, they tested it saw it wasn't working, looked up the warranty, then proceeded to give me a (brand new) replacement, for 0 dollars. Then my controller had a left joystick issue, then gave me a brand new one, no questions asked! If you have any issue with any Microsoft product, please do not hesitate to stop in, they are Extremely friendly, helpful and Will solve your problem, most likely for free! If I could give 10 stars I would and will not hesitate to stop in if I have any issues in the future.

MaryLC Lc

Excellent service. Knowledgeable employees. Replaced Surface Pro with a dead drive under warantee. Very pleasant experience. Nice people.

NateOFWGKTA 1409

As I'm walking into the door two girls are front and center without not Hi or hello they say what can we do for you like not even allowing me to even say hello myself all I was there for was a pick up but they made me feel like I needed to have a reason to even be walking through those doors the only reason I go to the store is its more convient for me instead of waiting four to ten days I'll be going back that's for sure but make sure y'all see this to be a little more friendly greeting.

Juanette Appleton - Ivy

This store is so super cool. I shopped for a new computer and gamed for about an hour too! Needless to say, I am now broke. Oh well, Ramen noodles for the rest of the week isn't so bad.

P J Swanny

Staff went out of their way to make my visit a pleasant experience. 4 different staff assisted me (no, they weren't passing me off, Lila took me through everything).

Andrew Danfelt

Fun store, it's nice to be able to try out the different products. It's kind of like an Apple store but without all the pretension.

Robert Theis

It was great

Eldon Ngo

Filled with no life kids playing video games all day

Ron Wolflick

Oakbrook - Microsoft Store Feb 2014 Outstanding Sales person and Manager. Very knowledgable, friendly with great customer service. Highly recommend - sales experience was the best. Thanks...

Chase Spear

Loved this store, very clean, nice staff, quick to assist you.

Masoud Akhlaghdoust

Very poor selections of computers, high prices and empty store

Sherif Saleh

Nice staff

Mr. Post

The staff were fantastic, very helpful!!!!!!

Ja'Von Watson

Free Coding Classes for kids!! Friendly, Warm, and Welcoming Staff Members!!

Metallic Gamer

Has everything I could need from Microsoft product

T Enright

Microsoft! How many ways can you say, just plain stupid? They seem bent on failure. They have a proven record - anyone remember Zune, Vista, etc.? I can't get a straight answer from their website and so thought I'd visit the store. Phone first, right? Rather than a sales friendly human I got a fruitless voice tree. When I called back and tried to avoid all that by pressing zero i got a robot saying, "Goodbye!," and then a hang up. Microsoft - "Goodbye." Hello, Apple?

Katie Flores

I dropped my Surface Pro 3. This store couldn't find my 2 year extended warranty even though I had bought one. My husband found the receipt and emailed it to them. They gave me a replacement computer. I had to set up everything all over again because there was a 5 week wait for transferring from computer to computer. I expected better from Microsoft. Everything seemed fine the first few hours the next day then my internet stopped working. Something was wrong with the network adapter. They probably gave me a Surface Pro 3 someone else had returned. I looked up the error on another computer since this Microsoft store and Microsoft in general had already lost my trust. I had to uninstall the adapter and install a new one. Now it is working. They were good at quickly getting me another Surface Pro 3 and staying friendly even though I was not, that's why I rated a 3.

Halstead York

Excellent customer service. Had a broken Surface Book and they stopped it right out for a new one

Justin Ching

Everyone is always helpful and you get to play with the latest toys from Microsoft!

Andrei Botez

They fixed my Surface, but they offer me the easy way out for them... formating my hard drive. In rest no complains, appointment on line, nice customer service (tea or coffee) and very curtious.

Ryan Duba

The aholes here won't answer my question and keep hanging up the phone on me, so unprofessional and wasted my time trying and trying to call again. Seriously can't believe this. I've never been treated like this from a company. Goodbye Micro$oft, maybe I'll switch to PS4 even though I hate it... literally on hold still as I type this.

Jennifer Kuchar

Friendly customer service, large selection

Susan Mel

LEARNING FOR EARNING!!! Yesterday was at a workshop for Microsoft Office 365 Today was at a workshop for Windows 10, and then Power Point. I'm tired, but I need to practice what I learned! Great, informative and patient instructors. I really appreciate that the Microsoft store is offering these workshops, and that SCORE Mentors are there for local entrepreneurs!!

Tony Gallo

I'm having a HORRIBLE experience with this Microsoft repair system! I brought in my computer to the Microsoft Store in Oakbrook Center, they fixed it, I picked it up, I paid for the repair, took it back to my office 5 miles away and hooked it up; this was 5 days ago. I go to use MicrosoftWord today and it's gone! Here's where the trouble begins..., I call the phone number for the Microsoft Store location that's on my "Work Authorization Form" and I get routed to India, I escalate the call to a supervisor, who transfers me to The Philippines (!)..., turns out that there is no way for me to talk to the repair tech who worked on my computer or to talk to ANYBODY at the Oakbrook Center location. Just imagine..., the store is 5 miles away but the phone number on my work order ( or the phone numbers that appear on numerous sites online ) routes me to India and/or The Filippines!! Am I the only one who sees this as a big problem in the Customer Satisfaction/Repair chain?

Hitech Sparta

Lots of fun electronics to play with

Adeyemi Kuye

Wonderful experience

Dan G

The Microsoft store is like the Apple store... It's full of computers and accessories. There are a few differences however. 1. Apple store is always crowded. Microsoft store, not so much. 2. Apple laptops cost at least 1 appendage. 2 or 3 if you want a souped up MacBook Pro. Windows laptops start at a few hundred bucks. 3. Xboxes make up an entire wall of the Microsoft store. Iwatch wrist bands and beats headphones make up a wall in the Apple store. There are similarities though... 1. Staffed mostly by people who pretend to be technophiles but are more pretentious than anything else. 2. Expect to wait for anything and everything. 3. Expect upselling of useless accessories.

g v

Restored my laptop after an upgrade failure. Backed up my system for free. Good service and knowledgeable staff.

Jay

Went to the release party for halo 5 and they know how to take care of their customers. Every time I've been in there they don't fail to make my day. Awesome employees & management.

Tu Rui

nice staff. They gave me a discount by mistake, but chose to keep their word.

Victoria Kolodziej

Great helpful staff Jennifer is awesome

Michelle Lawrence

Aaron was knowledgeable, professional and easy to follow. My son left the store with all of his questions answered and his game system operating properly.

Darryl Deer

People that wait on you fast, and know what they are talking about

Jose Angelo Perez

Business equipment 101 no brainer

Edward Novak

Really helpful

prince

The store is OK but I think Apple does a better job with the customer service and stores

tom fitzmaurice

Very nice helpful staff.

Maunak Rana

Quick and Easy shopping experience. Staff was helpful. Would definitely go again.

N Houston

Pleasant visit, well laid out store.

Amanda Mittler

Nice and clean.

Julio Colon

Fast efficient help me with my problem with no fuss or muss

Jose Varelas

This place is cool. You can get on the xbox one x in the right side of the store and use the holo lens at the entrance. Actually there is a lot to explore. Almost too much to explain but you can do a lot of things get to know the tech. The staff are also really nice and willing to help you all the time if you have questions.

Anand Nair

Great staff who are courteous and very helpful. Great location.

Corisa A.

Helpful staff

Rekha Balachandran

Very friendly staff.

Phil Dressel

Best employees of any store I've encountered

Jorge Doig

The front desk staff is nice, though the way the sales and tech treat their customers is a joke. Here's what when a friend and I went to this store: the technician was unprofessional and impatient about my friend's surface issue under warranty. When my friend tried to talk to the store manager to solve the issue, another sales pretends to be the manager and did nothing!! What a waste of time

Justice & Law

Helpful staff but would like more selection.

Philip Zimmermann

Friendly staff, clean store, demoing VR was a blast, provided cold water on warm day, and I love Surface Pros.

orlando giron

Amazing store, my son geeked out and wanted the whole store

Dachi

Excellent service

Sneaker Geekk

I went there with my Xbox 1 that was not reading discs properly. Dane and James went out of their way to make sure I left happy and I couldn't have been more satisfied with my experience.

Curtis Pozzie

Lots of great products and store is very clean and cool looking.

Patryk Bykowski

Great people work there, very friendly and helpful

Chris Erb

Did an excellent job on syncing my devices

MaryLC Lc

Excellent service. Knowledgeable employees. Replaced Surface Pro with a dead drive under warantee. Very pleasant experience. Nice people.

Juanette Appleton - Ivy

This store is so super cool. I shopped for a new computer and gamed for about an hour too! Needless to say, I am now broke. Oh well, Ramen noodles for the rest of the week isn't so bad.

Ron Wolflick

Oakbrook - Microsoft Store Feb 2014 Outstanding Sales person and Manager. Very knowledgable, friendly with great customer service. Highly recommend - sales experience was the best. Thanks...

Masoud Akhlaghdoust

Very poor selections of computers, high prices and empty store

Mr. Post

The staff were fantastic, very helpful!!!!!!

T Enright

Microsoft! How many ways can you say, just plain stupid? They seem bent on failure. They have a proven record - anyone remember Zune, Vista, etc.? I can't get a straight answer from their website and so thought I'd visit the store. Phone first, right? Rather than a sales friendly human I got a fruitless voice tree. When I called back and tried to avoid all that by pressing zero i got a robot saying, "Goodbye!," and then a hang up. Microsoft - "Goodbye." Hello, Apple?

Katie Flores

I dropped my Surface Pro 3. This store couldn't find my 2 year extended warranty even though I had bought one. My husband found the receipt and emailed it to them. They gave me a replacement computer. I had to set up everything all over again because there was a 5 week wait for transferring from computer to computer. I expected better from Microsoft. Everything seemed fine the first few hours the next day then my internet stopped working. Something was wrong with the network adapter. They probably gave me a Surface Pro 3 someone else had returned. I looked up the error on another computer since this Microsoft store and Microsoft in general had already lost my trust. I had to uninstall the adapter and install a new one. Now it is working. They were good at quickly getting me another Surface Pro 3 and staying friendly even though I was not, that's why I rated a 3.

Susan Mel

LEARNING FOR EARNING!!! Yesterday was at a workshop for Microsoft Office 365 Today was at a workshop for Windows 10, and then Power Point. I'm tired, but I need to practice what I learned! Great, informative and patient instructors. I really appreciate that the Microsoft store is offering these workshops, and that SCORE Mentors are there for local entrepreneurs!!

Len B

great experience!

ironboy89 .

very nice people to help you out in a pinch.

Max Izumi

マイクロソフトの純正品を求めるならこちらへ。店員がApple Store同様で妙に馴れ馴れしいのは仕方ない。

James Hardy

Good Customer Service

Stephen Kalmas

Great staff, super helpful. My go-to Microsoft store.

Arthur Stout

The staff are always helpful, and it's less crowded by tourist trying to access Internet (compared to the neighboring store). They also offer classes for kids, and girlscouts can also earn badges here if your child takes a class in-store. Very clean as well.

Andy C.

Cool demls

Max Van Raden

Very clean store, friendly staff. I had to wait for help for about 20 minutes, but they offered water, tea, or coffee as refreshments, and there's plenty of fun stuff to look at while you wait

Jack Bannister

Did a class on Windows 10 great job...Nice people. The one drive system is a little strange how it works... Did not quite get how it arrived before they make you pay... Store products are very nice...

Allen Mahan

Homeless campground

Evan Wilson

Quick easy financing approval and fast easy checkout.

Michael Diamant

Christine spent a long diagnosing a problem with my Surface Book. Great service.

John Merideth

I was treated like a professional. The staff seemed knowledgeable without being overly aggressive. This is a smaller box store and felt more focused.

Kyle Anderson

Saw Bill Gates here once. He said, “I want to put a computer in the hands of everyone, regardless of color, creed, or sex.” So i say, “You know Bill, I must say, that was a very “PC” thing you said there...”. He then chortled with such vigor and ferocity that he shattered all of the surface pros in his near vicinity. Great store, you should try the Oculus demo station!

Jay Watkins

Fantastic staff, always helpful and energetic honestly couldn't imagine better. The only issue is that when I went in they were a little overbooked in terms of how many people needed assistance by a technician and how many techs they had, but everything else was awesome! Thanks so much!

Vergil Larson

I went to this store to discuss some issues I was having with my phone. I waited 10 minutes for 2 employees who were talking about there weekend to help me. I asked a couple questions and the young gentlemen could not even answer one of my questions. Then he asked if I was interested in purchasing a new phone. My phone is 6 months old. Microsoft PLEASE educate your staff. I am a long time windows guy. I will not be purchasing any more windows products. Apple will be happy with my money since Microsoft doesn't seem to need it.

Keith S

Big Microsoft fan but had trouble with my Surface headphones microphones picking up sound improperly. Was approved for warranty replacement online but when I went in store they told me the behavior was normal and gave a major fuss over replacing them. After enough back and forth and being told they don't see an issue, they replaced my pair under warranty. Very negative experience and unfriendly staff unwilling to help.

Michell Durrin

I am so into their Surface line of tablets and laptops. They are always helpful and knowledgeable here. They've also been very patient when I had to transfer data while they assisted me with a warranty replacement.

Hunter G

Attentive service and knowledgeable staff. I was greeted the second I walked in the door and was helped until I left the establishment. If you have any questions about anything Microsoft here is the place to go!

bob c

Some of the negative reviews should not be on here since they do pertain to the stores performance they are just people being petty about a miscommunication they had with a single employee and do not reflect store Words can not describe how happy I am with this store they have some of the highest customer service I have ever received I made a mistake when purchasing my surface even though I was after the return period they still took care of me allowing me to purchase the model I wanted to Chris took very good care of me and I hope other read this and shop at this store they stand behind their products like few stores would

Yodet Kebede

Got a new Xbox here. It was in new condition and the customer service was great here too. Five Stars!!

Steven Gass

one person guaranteed me that could change my computer back to Windows 7. The next person told me it was impossible after I bought the Windows 7. Unfortunately you may find yourself needing to go there when Windows 10 turns your computer into a brick. biggest lesson learned is don't buy any more Microsoft products and don't count on Microsoft to give you any form of service. I now know why Chrome book and apple are becoming such a big players in the computer Market.

Aj

Customer service is excellent as always at Microsoft Stores.

Alejandro

I've been here a few times, looking for very specific items which I researched online prior to visiting the store. I called ahead and made sure they had it in stock. Even so, the staff was unable to locate the item when I arrived. Granted, it was a brand new item (new red Xbox Controller) that released that day. Either way, the staff was friendly, the store was aesthetically pleasing, and well stocked.

Remo OneSixFiveNine

Nice store. Came here for the kids laptops. Friendly staff but Jim is the best.

Jacob

I've been here twice to grab a surface pro for my sister and then one later for myself. Staff here is very helpful and efficient. I'm always in and out within minutes with all my questions answered. Love this place!

Devin Maher

Needed an item, happy clerk on staff obliged.

Ping Jing

I have bought several items from this store. I really like their customer service, which is professional and not pushy. They happily explained to me the differences between different Surface laptops after I told them I was not buying. This helped me to decide on the product I ended up buying a week later.

Robert A Betzold

stopped in to ask question on MS office and JOHN was exceptionally professional and friendly. Not only were my questions answered in detail but sales associate introduced me to lap top and phone and demonstrated each for me.Am now planning purchasing "Surface" but will also get windows running phone soon as my present contract up.

Douglas Mejia

Super nice, super helpful. They were kind and did their best to answer every question I had. The products I look for are usually custom made for business projects, and they did superb to ensure I got the information I needed

Mirco Marietta

Schöner Microsoft Store mit reichlich Auswahl. Viele Geräte aufgestellt zum Testen und Ausprobieren. Nette Bedienung (Wenn aber ein bisschen langsam). Aber das stört auf Hawaii ja nicht. Wurde sehr kompetent beraten.

Kris Ram

Good one

Jason Krieg

Visited and called this store several times in search of the new Surface Book 2. Every time the Surface Book 2 has been out of stock or backordered. I asked the sales associate if they had a list for people wanting to buy products that are back ordered. They do not. They suggest that you order online and have it delivered to your house. I do not believe having $4,000 worth of computer equipment sitting on my front door in December when packages are being stolen off everybody else's front door is an acceptable solution. On Black Friday when these products were backordered Microsoft had backorder lists that you could get on and they would reserve 1 of this product for you and even contact you when it comes to the store. I would rate this store much higher if they would help me buy their products.

Armando Zarco

Great place to touch and see what these windows PC's/laptops/notebooks feel like and compare them

Keith Roe

This location is a kiosk and not a store. Salesperson was friendly and helpful.

Joe Verrill

This is a great store where they remember how to serve a customer. Recently took my two boys there for a Merit Badge class and the instructor for the class (Lisa(?)) was very patient , cheerful and knowledgeable. The rest of the staff was great especially Erin who helped me find a usb thumb drive in a hurry and actually at a decent price. If you need anything help with anything related to any Microsoft product, you need to come here.

Satish Sikha

Favourite

KENISHA HILL

Very good service it's a great place to buy any of your electronic needs and get great customer service

Tonya Mosher

Good service. Helped us with our problem. Appt was right on time unlike the Apple store.

Micah Cooksey

Very helpful staff! I think I visited during of hours, so the store felt a bit dead.

Robert Nugent

Great customer service. Gave me a working Microsoft pen to replace my broken one at no cost

Jeffrey OConnell

Just like all Microsoft stores. Unobtrusive staff. Company designed layout. No prices on items on display which makes you look cheap when you ask the prices and pass out (joke). But who wants to ask. Odd.

Franklin Weichelt

Always friendly and a great place to test out a wide variety of hardware - including gaming and VR

Chad Burch

Nick and Pamela were extremely helpful. Went above and beyond my expectations to turn what might have been a not so good experience into one where I'm actually writing a review, which I very rarely do. Highly recommended! Thank you so much.

Indiasia Stanciel

I loooveeee the laptops here!!! ❤️

Sherri Woodfork

Great customer service

Low Pursuit

The place was fine I was just disappointed they didn't have more components to the disability controller

Portia Burns

Didn't know they had these, but the customer service here is so much more personable than the Lennox location

Cameron Johnson

Had a very nice selection of phones and tablets/laptops on display. Employees were friendly and very knowledgeable

Scott Gregory

I went in on a Sunday afternoon with a simple question on my Surface Book; the zoom on the screen was not working. I was told to wait 2 hours for an appointment. I persisted but was told in no uncertain terms no would help me unless I was buying something new. I have been to many Microsoft Stores and this one has the worst customer service. I would never go back. Apple would never treat me this way. A very bad experience.

Deloris Hairston

I love this place!!!

Diego Meneses

Had to return a gaming laptop I bought online. The machine was perfect, just not the perfect fit for me. Joshua was amazing. He and his coworker handled the return with no hick ups. Very understanding and helping people. They even gave me a coke to enjoy while we were having a very nice conversation. This has been my best costumer experience of 2017.

Benjamin Dandler

Good Service

Barbie Dela Cruz

Excellent service!

Aaron Johnson

I bought a Surface here - clean, friendly, convenient Microsoft store, less crowded than other locations. No sales tax in Oregon!

denisse moreno

Best store wver. Amazing and friendly staff

Pola Molina

I love this store and everyone in it. Service is incredible. If you want the best service see Syed! He took his time with me, all the way til the end. He did everything to try and resolve my computer, fabulous!!!

Kevin Reese

I called the phone number and got switched to a call center who told me that they called the store and verified they had a band in my size. I was told to go to the store. When I arrived at the store they passed me around to 5 different people before addressing my issue. They even had to make an appointment with the person standing in front of me. Turns out they did not have a band in my size and they claimed they never received a phone call. Given my in person experience I find it hard to believe that they have any way of keeping track who does call in. This store doesn't care about their customers at all. I went in with a legitimate warranty claim about my Microsoft Band and they tried to tell me it was just cosmetic. The battery was discharging and causing bubbles. That is not cosmetic but in fact a defect with the battery.

Ray Baran

Had a scheduled appointment, was greeted right away. Asked my name, time and reason for appointment. Was offered something to drink and sat and waited. An employee, who later found out was the Store Manager, finished up with a customer then came over to find out my problem while waiting for another rep to become available. Asked my reasoning for being there, told him that the screen stayed black after powering up. Tried a couple different things and then connected to an external monitor. Surface had died. Checked to see warranty status. Told me it was past warranty however he offered me a replacement for minimal cost. Finished the paperwork, paid and thanked him for the service he provided. Great customer service!

Aiden Golub

Great products

Knock-off Clorox

It's so cool people in there are friend dly a lot of kids go there and play fortnite for basically the whole day they have no problem with it just make sure to sign out when your done using the devices

Wayne Ng

On the surface, this is an Apple store kind of experience. Open plan setup with all of the products available to test and experience as you intend to use them. Unlike Apple stores though, Microsoft stores don't just sell their own products (beyond peripherals). They also sell other excellent PC products so that you can make an informed decision. The staff at this store were very friendly and very helpful. They happily spent time with me to ask about my use case and then went through the range of products they thought would best serve my needs (and no, they did not preferentially hawk the Microsoft products). They also listened to what products had caught my eye and then explained how that product might or might not suit my needs. Fast forward 3 months since my purchase and I am very happy. I bought the ASUS Zenbook 3 which is much like the Macbook Air it replaced. Light, portable, but with more than enough power to do daily computing for work and play. What it won't do as well as more powerful laptops is intensive, repetitive graphics rendering, but I don't do that (that's why I had the Air). Why did I swap to the Zenbook from the Air? Because of the touchscreen and stylus. Is it gimmicky? Not at all. I use it to annotate documents with my handwriting (meaning I can write shorthand) without having to waste paper. And I have begun drawing as well. And for me it is revolutionary. Again, no paper, but more importantly, I can undo and redo brush strokes which is a whole lot better than an eraser on paper. And it feels natural. Well done Microsoft for once again becoming pioneers in the industry. And well done on this store which was so helpful in helping me make my decision.

Sarah Misell

Trent was Awesome

l. w.

Super helpful customer service and nice folks. Knowledgeable and understand you need some time to make a decision. Love being able to work with items before buying and the classes offered to support. They will help with issues but they are NOT the folks who pickup the phone at corporate call center tech support; this is the storefront with a different phone number. NEVER order from the website. Solid products. Great people at this shop. Reasonable prices. Honors sales. No pressure but not invisible if you have any questions. Brinton is a total rock star; if you are in the shop, look for him. Free & plentiful parking. Love these guys!

Robert Slesik

Staff was very helpful, fixed my issue, answered all questions, professional

Bihl Hershman

Great experience. Excellent product assortment in all ranges and staff was very knowledgeable and enthusiastic.

えちのり

ハワイ旅行時にSurfaceを購入したく訪れました。 店員さんが私が英語が話せないのをわかり、スマホを取り出し翻訳アプリで機能の説明をしてくれたり、私が望むものを質問してくれたり、学割まで案内してくれました。英語が話せないなら無理して北米版買うなよと言われそうですが、とても親切に対応していただき無事購入することができました。

00001 00000007

Lost all of my family photos because my windows 10. EABOD

Musho Pea

Friendly people, lovely place! Left us alone to try everything :) ♥

Michael Skelton

Okay this store is really cool with a very knowledgable staff. You can demo xbox games along with 3 d head sets. Also the selection of computers is amazing. They get in games very quickly and if they dont have it they can get it. I have to say in my experience very friendly people that work here. This is an excellent store to have at oakbrook mall. Keep up the good work

Partha Srinivasan

Syed was very helpful.

Hugh Chung

I replaced my Surface pro under warranty. I'm and out in 15 mins

babet4567

Super fun, and lots to do.

Chelle OConnell

The staff at the Oakbrook Center are OUTSTANDING! I took a workshop which the Fox Valley SCORE Chapter offered, and I purchased a computer through them. The staff transferred my files, and added the printer drivers and Outlook to my machine. Meghan was the person who added the printer drivers and Outlook. The staff at this store know the true meaning of customer service. They were extremely professional and were extremely knowledgeable. I am recommending the Microsoft Store to everyone. I speak to. This past week, I went there for another SCORE workshop and they were outstanding. They know the true meaning of customer service!

introvert _

I went to this location for the first time on black Friday to get a new computer, from the get-go i was very impressed not only with the cleanliness of the store but also how professional and knowledgable every associate was. I asked lots of questions and not one went unanswered in helping me choose the right computer. Despite being busy they were even nice enough to let me try the oculus rift headset which was a first for me....great experience Over all!!

Mike Tango

Friendly and helpful staff.

Marcela Hernandez

Great staff and events!

CArlos Hernandez

Great customer service, if not that familiar with the products

James A. Leuenberger

Microsoft® has awesome products & services to meet your needs.

marcos fernandez

I love Microsoft this place is awesome makes me feel I'm top of technology

Kevin Spence

good store I was surprised how much good stuff is on sale and good prices and pretty amazing stuff

Miss Kay

It's weird to have so many agents standing idle yet not be greeted or approached as a shopper.

Christopher Bristow

Well , I MUST Always Be Honest...And....Well...I Give THIS Review Only (One Star)...Not Because Of Microsoft...No Indeed...I LUV The Company...Hands Down... , But ONLY Due To The Fact That.....Well...Look, See I Have NEVER Been To This Store In Person...Yet In My Map It Says I Had??? Sooo Sup Peeps...What Gives...lol...

Jason Reese

scheduled my appointment and had to drive 100 miles round trip to get there for them to tell me they didnt have my part. They could have told me this over the phone. The need new help in this place.

Runxi Zhang

这是全美国最好的一家店！这里有一个服务态度一流的经理！

Matthew Harrison

good range of microsoft products and interactive displays, prices were OK too.

Artie Banks

Aaron is a Fast, Friendly and Efficient Technical Support Representative. Answered all my questions and fixed my new Microsoft Pro Software in 1 3/4 hours. Give Aaron a raise!

Brandon Giesel

Simply put the Microsoft Store is the great experience you've had at the Apple Store, but it's for Xbox and Windows products. The Microsoft Answer Desk offers some of the best technical support services available for Windows laptops, desktops, and tablets. Their support services are extremely reasonably priced and they will fix the issue right the first time. Viruses and malware will be removed. As an IT Professional, I'm impressed with their support services over what I've experienced with other Computer Repair services at Box Stores like Best Buy's Geek Squad. All of the employees are very friendly and all there to help answer your questions on products or helping you to answer questions you have with your existing product.

Kailua Balazs

The store and the workers are nice, but they have never been able to solve anything for me yet. I have taken windows desktops, laptops, phone there with simple problems and the answer is "sorry, we tried, but nothing we can do here." Just a waste of time, gas, parking.

Patrick Vroman

Whenever I have some issue with my laptop that just needs a quick but expert fix, they're willing to help me out, even though I bought the laptop somewhere else. They even treat me with a coke.

Josh Eaton

Good service, friendly staff

Mary-anne Stuart-William

Walked in to have a look at the new Surface Go, ended up having a great old chat with one of the gentleman in there. Didn't buy anything but somehow the experience still made it into my holiday memories.

David Zheng .

friendly staff. shoutout to zach the guys dope af

Cuong Ngo

The first time I stop by the Microsoft store in Perimeter Mall. And I will be shopping for the next trip.

Kaipo Tani

I was helped by Kaleo'okalani today. Friendly and chatty guy (although I had just got off work and was a little too tired to keep the convo going). I needed my Surface Pro 4 replaced, as the battery was swelling. It seemed like there were a lot of things he'd have to take care of on his end, but he got me out really fast with a replacement while he took care of things. Made it SUPER easy for me to get some help and I'm thankful for that!

Patrick Oliver

My friend and I wanted to check out the store for the first time because we wanted to purchase the new xbox. When we walked in, the man at the front to greet people asked how he could help and I said, "we wanted to see what the new Xbox was all about". He scrunched up his face in a way to say that I was crazy for not knowing what the new Xbox is all about. After looking at the Xbox for a little bit, he then decided to say something to us. He said that he has different stations around the store where we can (and then he put up air-quotes) "see what the new Xbox is all about". I felt like he was trying to make me feel stupid so I just left. I was going to purchase the Xbox One S but not when I get treated like that.

Sheila Walker

Their Staff is very informative and they really take care of the customer.

John Munson

Wow you have to go if you want knowledge and service excellent well run store

charles purham

This was the best experience I've ever had.

Arthur Potts

Very helpful

LaWanda Ollison

Fun experience with virtual reality rock climbing game. Super chill, laidback staff.

Yusraa Tadj

Friendly and super knowledgeable staff

Anthony Pinto

All the latest gear to get you going. Love the store layout and feel. Staff is always willing to help you with questions. They also carry some cool accessories like Razer keyboards and mice.

Juan Pinedo

Your employee named Lang is very rude, I’m speaking with a lady and he kept answering the questions I was asking her. Would literally cut her off to answer the questions, very rude tone, and overall just made me want to leave the store before I could purchase what I stopped in to get. The look of the store is great but this specific employee kinda made me feel unwelcomed. Maybe I’ll try stopping in again next time if he’s not working that day.

Roy Du

This is such an awesome store. I went in to pickup a Lenovo Explorer wmr headset I ordered. Turns out I ordered it for pickup at the Microsoft store at the Woodfield mall and not the Oakbrook one! But the awesome employees at this Microsoft store were extremely forgiving and helpful, and fixed my order for me so I wouldn't have to go to the other store. While I was waiting I was even offered a soft drink, coffee or tea. The store interior had so many cool products on display that I wanted to stick around longer. They even had a classroom set up in the store for kids to learn basic programming. Overall, one of the neater stores I've been to.

Bridget Dazey

Kudos to store employee who recommended Jorge's Tequila Factory - best recommendation from the Microsoft Store. Well done. Margarita's on point. Mexican food... Delicious. Excellent taste in eateries this side of the Columbia.

Jackie Simmons

The Microsoft store is a tech person's dream. The store has all the latest MicroSoft technology products and the sale representatives are very knowlegable and eager to assist you.

Devon Nites

Freundliches und kompetentes Personal, leider irgendwie etwas "unübersichtlicher" Store was die Sortimentssortierung betrifft. Das können die Nachbarn und Mitbewerber von gegenüber (Apple) irgendwie besser :) .

Ovadia Cohen

Seems that prices are good. Nice presentation of new staff. Enjoied the place

Yoichi Ikeda

(Translated by Google) I recommend the US because it is cheaper (Original) アメリカのほうが安いのでおすすめです

Jiwon Kim

알라 모아나 쇼핑몰 안에 있어서 접근성이 매우 좋다.애플 스토어랑 마주보고 있다.마이크로 소프트 에서 나오는 신제품이 많다.

Bernie Mehserle

I was at the microsoft store this morning. I went in looking to buy a new laptop and some software. when I went in, all I saw were employees playing videos the sales girl who helped me was friendly BUT very ignorant in other matters. First I told her I was looking for a new laptop she takes me to one of the high prices laptops she didn't ask me what brand I was looking for or my price range until I made a comment about the price. then I asked. about software specifically internet is all or hetero she said she neve r heard of AOL I said wow and then I left. won't go there again

Christian Wilson

Now that Microsoft is producing products that are just as good or better than Apple's, I had to see for myself to see if this was true by visiting their store. Not only was I impressed on the quality of their desktops and laptops, I was happy to learn how supportive they are of the education market.

Dennis Hood

Very nice and spacious tech store with several employees in the retail area to help with computer, parts, and gaming decisions. Our rep helped us determine availability of products and contacted another store on our behalf. I like the feel in here and the not pushy not snobby attitude of the employees. Not like the fruit based computer store

Yeah Yeah

Love it and so much fun

Xifang li

Awesome place for laptop P.C s but not that much phones everything there is awesome but not enough phones wish they got more and they even let you play on their products fortnite test here I come

Aaron Nash

Best customer service experience I have ever had in the tech field. Angel welcomed me in, offered me drink, and checked me in for my appointment. Sarah took less than 10 minutes to verify the problem and swapped out surface pens for me on the spot, no questions asked. Seriously best experience I've had. We've all been there and know how frustrating it can be especially if you've worked in the field and are at the mercy of someone else.

Richard Busby

Even though I am a confirmed Linux user, I stopped in to look at their new products. Microsoft has really done an excellent job with their new line of products. I am even tempted to get a Surface which packs quite good performance in a nice package for a reasonable price. (Hear that Apple? Oh I forgot you pnly caer to apple addicts. )

Richard Rehder

I got to visit here when I was on vacation and passing through them all it was super fun to look at all the really cool stuff and check out some of the VR displays that they had I only wish I had a ton of money to be able to buy anything in the store as most things seem to be overpriced. I guess it's just a way for Microsoft to have their brand name out there either way to stop is very nice and the displays were really cool.

Jp Bulaquena

Really helpful staff that are willing to help you out with any of your problems

ironboy89

very nice people to help you out in a pinch.

James Hardy

Good Customer Service

Stephen Kalmas

Great staff, super helpful. My go-to Microsoft store.

Jack Bannister

Did a class on Windows 10 great job...Nice people. The one drive system is a little strange how it works... Did not quite get how it arrived before they make you pay... Store products are very nice...

Keith S

Big Microsoft fan but had trouble with my Surface headphones microphones picking up sound improperly. Was approved for warranty replacement online but when I went in store they told me the behavior was normal and gave a major fuss over replacing them. After enough back and forth and being told they don't see an issue, they replaced my pair under warranty. Very negative experience and unfriendly staff unwilling to help.

Hunter G

Attentive service and knowledgeable staff. I was greeted the second I walked in the door and was helped until I left the establishment. If you have any questions about anything Microsoft here is the place to go!

bob c

Some of the negative reviews should not be on here since they do pertain to the stores performance they are just people being petty about a miscommunication they had with a single employee and do not reflect store Words can not describe how happy I am with this store they have some of the highest customer service I have ever received I made a mistake when purchasing my surface even though I was after the return period they still took care of me allowing me to purchase the model I wanted to Chris took very good care of me and I hope other read this and shop at this store they stand behind their products like few stores would

Steven Gass

one person guaranteed me that could change my computer back to Windows 7. The next person told me it was impossible after I bought the Windows 7. Unfortunately you may find yourself needing to go there when Windows 10 turns your computer into a brick. biggest lesson learned is don't buy any more Microsoft products and don't count on Microsoft to give you any form of service. I now know why Chrome book and apple are becoming such a big players in the computer Market.

Ping Jing

I have bought several items from this store. I really like their customer service, which is professional and not pushy. They happily explained to me the differences between different Surface laptops after I told them I was not buying. This helped me to decide on the product I ended up buying a week later.

Robert A Betzold

stopped in to ask question on MS office and JOHN was exceptionally professional and friendly. Not only were my questions answered in detail but sales associate introduced me to lap top and phone and demonstrated each for me.Am now planning purchasing "Surface" but will also get windows running phone soon as my present contract up.

Kris Ram

Good one

Armando Zarco

Great place to touch and see what these windows PC's/laptops/notebooks feel like and compare them

Joe Verrill

This is a great store where they remember how to serve a customer. Recently took my two boys there for a Merit Badge class and the instructor for the class (Lisa(?)) was very patient , cheerful and knowledgeable. The rest of the staff was great especially Erin who helped me find a usb thumb drive in a hurry and actually at a decent price. If you need anything help with anything related to any Microsoft product, you need to come here.

Satish Sikha

Favourite

Robert Nugent

Great customer service. Gave me a working Microsoft pen to replace my broken one at no cost

Sherri Woodfork

Great customer service

Cameron Johnson

Had a very nice selection of phones and tablets/laptops on display. Employees were friendly and very knowledgeable

Barbie Dela Cruz

Excellent service!

Pola Molina

I love this store and everyone in it. Service is incredible. If you want the best service see Syed! He took his time with me, all the way til the end. He did everything to try and resolve my computer, fabulous!!!

Ray Baran

Had a scheduled appointment, was greeted right away. Asked my name, time and reason for appointment. Was offered something to drink and sat and waited. An employee, who later found out was the Store Manager, finished up with a customer then came over to find out my problem while waiting for another rep to become available. Asked my reasoning for being there, told him that the screen stayed black after powering up. Tried a couple different things and then connected to an external monitor. Surface had died. Checked to see warranty status. Told me it was past warranty however he offered me a replacement for minimal cost. Finished the paperwork, paid and thanked him for the service he provided. Great customer service!

Knock-off Clorox

It's so cool people in there are friend dly a lot of kids go there and play fortnite for basically the whole day they have no problem with it just make sure to sign out when your done using the devices

Robert Slesik

Staff was very helpful, fixed my issue, answered all questions, professional

Bihl Hershman

Great experience. Excellent product assortment in all ranges and staff was very knowledgeable and enthusiastic.

Michael Skelton

Okay this store is really cool with a very knowledgable staff. You can demo xbox games along with 3 d head sets. Also the selection of computers is amazing. They get in games very quickly and if they dont have it they can get it. I have to say in my experience very friendly people that work here. This is an excellent store to have at oakbrook mall. Keep up the good work

Partha Srinivasan

Syed was very helpful.

Chelle OConnell

The staff at the Oakbrook Center are OUTSTANDING! I took a workshop which the Fox Valley SCORE Chapter offered, and I purchased a computer through them. The staff transferred my files, and added the printer drivers and Outlook to my machine. Meghan was the person who added the printer drivers and Outlook. The staff at this store know the true meaning of customer service. They were extremely professional and were extremely knowledgeable. I am recommending the Microsoft Store to everyone. I speak to. This past week, I went there for another SCORE workshop and they were outstanding. They know the true meaning of customer service!

introvert _

I went to this location for the first time on black Friday to get a new computer, from the get-go i was very impressed not only with the cleanliness of the store but also how professional and knowledgable every associate was. I asked lots of questions and not one went unanswered in helping me choose the right computer. Despite being busy they were even nice enough to let me try the oculus rift headset which was a first for me....great experience Over all!!

Marcela Hernandez

Great staff and events!

James A. Leuenberger

Microsoft® has awesome products & services to meet your needs.

Christopher Bristow

Well , I MUST Always Be Honest...And....Well...I Give THIS Review Only (One Star)...Not Because Of Microsoft...No Indeed...I LUV The Company...Hands Down... , But ONLY Due To The Fact That.....Well...Look, See I Have NEVER Been To This Store In Person...Yet In My Map It Says I Had??? Sooo Sup Peeps...What Gives...lol...

Artie Banks

Aaron is a Fast, Friendly and Efficient Technical Support Representative. Answered all my questions and fixed my new Microsoft Pro Software in 1 3/4 hours. Give Aaron a raise!

Patrick Oliver

My friend and I wanted to check out the store for the first time because we wanted to purchase the new xbox. When we walked in, the man at the front to greet people asked how he could help and I said, "we wanted to see what the new Xbox was all about". He scrunched up his face in a way to say that I was crazy for not knowing what the new Xbox is all about. After looking at the Xbox for a little bit, he then decided to say something to us. He said that he has different stations around the store where we can (and then he put up air-quotes) "see what the new Xbox is all about". I felt like he was trying to make me feel stupid so I just left. I was going to purchase the Xbox One S but not when I get treated like that.

Rick Spencer

Very good store. Highly recommended.

John Munson

Wow you have to go if you want knowledge and service excellent well run store

O Perez

Technology playground.

charles purham

This was the best experience I've ever had.

Anthony Pinto

All the latest gear to get you going. Love the store layout and feel. Staff is always willing to help you with questions. They also carry some cool accessories like Razer keyboards and mice.

Roy Du

This is such an awesome store. I went in to pickup a Lenovo Explorer wmr headset I ordered. Turns out I ordered it for pickup at the Microsoft store at the Woodfield mall and not the Oakbrook one! But the awesome employees at this Microsoft store were extremely forgiving and helpful, and fixed my order for me so I wouldn't have to go to the other store. While I was waiting I was even offered a soft drink, coffee or tea. The store interior had so many cool products on display that I wanted to stick around longer. They even had a classroom set up in the store for kids to learn basic programming. Overall, one of the neater stores I've been to.

Dennis Hood

Very nice and spacious tech store with several employees in the retail area to help with computer, parts, and gaming decisions. Our rep helped us determine availability of products and contacted another store on our behalf. I like the feel in here and the not pushy not snobby attitude of the employees. Not like the fruit based computer store

Xifang li

Awesome place for laptop P.C s but not that much phones everything there is awesome but not enough phones wish they got more and they even let you play on their products fortnite test here I come

Aaron Nash

Best customer service experience I have ever had in the tech field. Angel welcomed me in, offered me drink, and checked me in for my appointment. Sarah took less than 10 minutes to verify the problem and swapped out surface pens for me on the spot, no questions asked. Seriously best experience I've had. We've all been there and know how frustrating it can be especially if you've worked in the field and are at the mercy of someone else.

Tanya Avery

Awesome Customer Service, Leeland was Great and really kind. Thanks for wonderful service. All staff appear to enjoy their jobs!

Jenn Oishi

Not only do I love Microsoft products, but the sales associates here are friendly, knowledgeable and attentive.

Heidi B

lame showplace, way overstaffed.

Paul Brooks

First Microsoft store that I have been into. Alot of the latest stuff on display.

Erik P

I wish that I'd looked at the reviews before shopping here! This store is a corporate shill. I purchased a laptop here in the fall and the cooling fan conked out after about seven months. I called their support and they set me up with an appointment at the store the next morning. I arrive, only to learn that they want to charge me $50 just to send my laptop back to HP for six weeks. Of course, I can do it on my own for free, but they are letting me give them $50 if I'd like. They just wasted my entire morning so that they could have an opportunity to sell me something that I can get for free (and they know it). The only logical reason that they didn't tell me that on the phone is because they were happy to waste my time for a chance to wring a few extra dollars out of me. Instead, they lost a customer and earned some bad reviews. Buyer beware. The corporate gloss is all a scam and this store will try to reach as deep into your pockets as they can.

Nicolas Paz

We were promptly greeted and helped when we entered. The sales rep was friendly and knowledgeable and gave great pc recommendations for my needs.

Sam Lynch

They're SO helpful and friendly.

Brandon Staley

Called up this store to get a Surface swapped out after I got the same (broken) one back from their repair center. Device is brand-new and won't charge. Dude on the phone says to bring it in and they'll trade it out, easy. I make an appointment and head in to the store. First, they don't have my appointment or my information (and I imagine none of the notes taken by the person I spoke to on the phone). Doesn't matter, though, because I get handed off to the rudest worker imaginable who explains nothing and immediately makes me feel like I'm trying to swindle them out of a tablet or something. He did not introduce himself, he barely listened to what my problem was and he didn't even look at the confirmation code I had been asked to bring. So, seems he went in blind and somehow determined that my Surface not charging and getting returned to me in the exact same state was my fault. Cool. I had already had a long day (and a long two weeks just trying to get this device repair sorted out), so I just left. Pretty sure one of the employees mumbled something after me, but I was already irritated enough not to care. Worth bringing up, though, because wow. This is the third time I have tried to use Microsoft customer service and each time it has been a fiasco. I can understand why the Apple store up the street is full to bursting and this place is a wasteland most days. If you're looking to solve a Microsoft computer problem, my suggestion is, ironically, to stay as far away from Microsoft and their stores as possible. Experience tells me they're not actually committed to helping you and are just there to explain reasons why they can't or, more likely, won't. You're better off Googling your computer issues. At least that way there's a chance they'll get fixed. Additionally: The complete lack of response on these negative reviews should tell you exactly how much Microsoft cares.

Emanuelray Dominguez

Bill Gates iz my Herro what fleet sailors. Know

brad chambers

Amazing customer service. My surface pro 3 had a touchscreen malfunction and I did a Warranty exchange here, they waved the deductible because I was not expecting it. Even after I left my microsd in my old tablet they fished it out and SHIPPED it to me for free. Run by insanely awesome people with good customer service. Great bunch of people working there, bravo, keep up the good work. The interior is sooooooo nice and cool. Totally cooler than apple stores and Samsung stores. Very well decorated and they have everything on display for people to demo. Would give 6/5 if possible. Great job microsoft, glad I bought a surface pro!

neal mason

Needed a new controller under warranty and they helped me within a half a hour.

Alexander Dreyzen

Horrible experience! I ordered an Acer Aspire S7 laptop by calling the Microsoft store on August 7th. When I read the email confirmation I realized that the rep didn't give me the next day shipping that was part of the promotion. I called back and she said that the order is in processing and she can't change the shipping method. I told her to cancel since I needed the laptop sooner than the 5-7 business days of ground shipping. She suggested that I cancel the slow shipping order and order another one with an overnight shipping. I would be charged twice, but would get the refund within a week on the cancelled order. Guess what? After several email apologies, escalations and time wasted on the phone calls, one month later, still no refund posted.

Jean Hatmaker

Great and effective help with my Surface Pro pen when it was glitchy. They price match...and can offer specialized support for their tech so will definitely shop here first for Microsoft product going forward.

Bill Phillips

Went into the store to resolve issues with Surface Book. Our technician Tenisha B was awesome! Extremely knowledgeable, friendly, patient. Tenisha stayed with us until issue was resolved and even moved screen protector to replacement Surface Book. Tenisha's outstanding support turned what could have been a frustrating issue into a pleasant service experience!

Sergey Komarov

Nice Microsoft store. Friendly staff, good stock, worth to visit if you need something with MS.

shiva Adham

I had appointment for half an hour he could not solve simple problems! I went to IT in my college they show me all applications and how to use it. I do not know how he got job in that office!

Norvin Faltir

Great customer service

Donald Hendrix

Employees were friendly and helpful.

Angela Marie Vocalino

Went there to try out and buy the VR experience. I was quickly told it wasn't working. Talk to a manager. Then I was told they were doing it later today. Stupid bad service. We drove an hour to get here and got zilch. Was even going to buy but not going to spend my hard earned money in a place that doesn't deserve it.

Barbara Fletcher

Microsoft offered basic classes through AARP. It was interesting and gives a great start to Word.

Aslonz

Quick easy service. Booked an appointment and had my issue addressed and resolved quickly.

Gee Scott

Rubbish service..worker are nonchalant. You get an appointments and workers walk about waiting for exact appointment time. What a waste!

Brian Chan

This Microsoft store is rather small. It has the essential in the and it was hosting an online game play while visiting. It was quite disappointed that we could stand behind the team and watch them.play.

Jerome Simon

Knowledgeable staff. Good selection of product.

Kaips N Piilani

Great service, great company & products! Awesome people with outstanding customer service!!!! Check them out in the Ala Moana shopping center right across from the Apple Store.

Bonnie S

I had a great experience with Nique. She was super helpful throughout my purchase.

ken Matsui

Rude staff poor quality of customer service One of the customer service staff at Ala moana Shooed me away if there was a 0% option i would rate it as 0 %

E V

In general, all the staff is very helpful and kind! Syed really went out of his way to make me, a very sad customer, happy. I came in one day with a broken surface pro (and dreams :'( ) from a family trip but he quickly found solutions for me. Throughout the time, he was also kind to give me advice on how to maintain my device like new and even updated it and showed me how to use the cloud my University offers to their students. I came in really sad that day but left extremely happy because of his customer service. You genuinely feel like they care!

John Sadler

My most favorite store in the mall! When I can't find Microsoft products online typically they have them in the store. The crew is always very friendly and the sales staff in the back for quick to get me in and out. During my visit over Christmas when it was very busy they had a q line that was set up brilliantly for you to get in and out quick

Todd Bennett

When my computer was upgraded to Win 10, all my files were lost... not the kind of lost where they got placed someplace hard to find; these files are in oblivion. That is a separate issue that leads me to this review. The people at the store have been exceedingly responsive and courteous to try to recover my files. I may be out 5 years of work, but the team here has been wonderful.

David Ho

GREAT SERVICE!!!

mohamad ead

((((((Very bad experience))))) The store employs are very rude and unprofessional. Josh refuse to answer a question because there 15 minutes to close. He literally told me come back tomorrow to answer my question And they will be closing in 15 minutes. I will never come back to the store. And will not refer anybody to come here.

T S

Super-informative staff!

adam hori

I have received great service every time I have gone into the business

David Whitehead

First time there very nice store very helpful staff, was nice first time.

Nicole Ferrari

Every time I have gone into this store for help, they have gone over and beyond to help me. There is still good customer service out there!

Becky Cekis

Staff is always amazing and helpful, I've always found them honest and willing to work with you to find the best device for your needs.

Charles Maurice

Hello, The shop is superclean, the employes are kind and it is easy acces ! You can test and buy all the products you wants... Just sad the HTC Vive is in reparation !

Paul-Louis Thomas

Awesome

Yaz Hadi

Excellent customer service today from this store. They were welcoming and helped me figure out a situation I was dealing with in minutes. Best customer service I have experienced in a long time.

david ho

VERY $$$$!!!

Anne Barmettler

Fantastic employees helped solve my issues promptly and effficiently. Thank you!

Vincent Rubino

Friendly people. Good selection. They sold me a Huawei matebook X Pro which is the best computer I've ever owned but now Microsoft discontinued the laptop for no reason so if I ever have to get it fixed who knows what will happen.

EARL Wolfe

Went in to see some of the latest developments from Microsoft. Wound up getting. Office 365 for 6 computers on sale! Lots of friendly and really helpful staff to answer your questions and help find that new computer or software need!

Jeffrey Riehle

Lots of hands on stuff, the people are helpful and friendly. They have stools to sit on while you tinker with your device or the internet. Xbox voice commands on display.

MrMrastonmartin Michelle

AWFUL AND INCOMPETENCY SERVICE (2 guys)!!! trying to buy a computer for my son, they say our costumer only have 20mins to stay in store, its was 5:30pm.... BS!

Lauren Bourque

Geek heaven. Employees are nice. Microsoft products of all kinds out for you to play with. What more could you ask for?

Larry Larkins

Always a great experience at this store. Knowledgeable people willing to help. Microsoft should put a store at Mall of Georgia in Buford, Ga.

Jonathan Leonard

Fantastic store and setting for Microsoft products. All I wanted to discover of the surface line and an awesome xbox setup in the back. All the wall displays are super sharp and setting a clean tech vibe. So many accessories and phones.

Kevin Tait

Amazing, diverse product selection and availability. Definitely not just Microsoft stuff. Cutting-edge misc. tech all over- budget business, home, mobile, and high-end gaming systems and accessories. Seems you're certainly allowed to just chill and play Xbox too. Great support in general too: same-day pickup, walk-in (or scheduled appointment) IT/tech support on anything (even Apple), and how-to/productivity classes in separate area. If it was closer to me, I'd probably have more trouble leaving and with finances.

Jason M

I have been on the phone for 18 minutes trying to speak with someone about my warranty. The only option that is applicable is option 6. It took me to their international customer service desk. They are now telling me that I selected the wrong option. What other option is there since I am calling about a Dell computer? When I asked them to connect me and help me to speak with a live person, the call was disconnected. No one called me back even though I gave them my number at the beginning of the call. HORRIBLE service! I just called the "store number" that they gave me (it is the same one that is on the website when you google them) to only find out that it isn't really the store number. It is the number of someone else who answers calls for stores and he is now going to call the store. Microsoft you have to do better!!!! 30 minutes have gone by and I still can not get through to the store to find out about the expensive service warranty that I bought. Total time spent 45 minutes!!!

cult

Super helpful customer service! Went there for the Xbox one X. It has a very quaint and sleek feel that makes you want to stay there. Would recommend to anyone. Located on the 2nd floor of the Ala Moana mall.

Bethany Jaeger

Awesome store & fantastic staff!

Drag0nD3str0yer

Very easy, nice staff, and good layout for ease of access and purchase

Pat Kieltyka

Much better than the apple store

John Whitty

Went to store to get phone fixed...I was told I had to make appointment and to come back in two hours. Sounds more like the office of a brain surgeon. Moral to the story: Buy Microsoft if you never are going to have any issues with their products.

Scott Morita

Toni, Nicole, and Valerie super awesome and helpful!!! They offered me water while I waited! Microsoft store customer service really stepped up their game! Recommend!!

Toya Blackshear

Nice store friendly staff

Imani Vaughn-Jones

I felt guilty visiting the Microsoft store. I was that customer every sales rep hates that came in ten minutes before close. I'm pleased to say that no one at the store made me feel bad for entering so late. Every one was kind and welcoming. Though a few employees went home, a few stayed behind. I worked with Wallace and he was incredibly warm and knowledgeable. He helped set me up with the new Surface Pro 6 and helped me get the best deal. I had a great experience and look forward to more trips to the Microsoft store!

Kimberly Mitchell

Our tech Aaron was great!

brian votaw

Microsoft's version of an Apple store, with open floor plan, lots of knowledgeable staff, and no check-out line.

Rise Up Studios

Very helpful staff. In and out very quickly.

trevor ireton

Helpful staff, got what I asked for. They do not carry accessory items such as spare batteries, only the frontline Microsoft product.

Clem Maloney

Just a poor imitation of a the Apple store directly opposite. The main difference is that the Apple store always has more customers than staff, whereas the Microsoft store nearly always has more staff than customers. Still, this is the place to go if you like collecting viruses and other windows malware. Sorry, no stars from me for simply following in Steve Jobs footsteps.

Michael Goff

Starts with deceptive advertising: Microsoft brochures describe the ASUS x200ma as a "pc", but only the inner box has "Notebook" on it, which I do not routinely buy. 'Net reviews read later describe it as garbage, so they must have known how disturbing it is e.g. this is the second attempt to get it to take this review; the twitchy cursor wiped the first after it was written; demands a lot of work for it/him. 4 repairs at 90 days replacing the screen with a scratched screen and the HD with a decrepit worn out noisy HD, stonewalling past the software guarantee, and now they are stonewalling past the 2-yr. hardware guarantee. They refused to pay postage for first repair; undoubtedly bragging, to you -- talk about effacement -- how stupid the customer is to pay his own postage to ASUS. Wildly careening cursor with or without any touchpad use, clicks on anything it passes; moves on its own 10 minutes every hour at least; sometimes moves with movement 3" above the touchpad: consider how much carcinogenic and sterility-causing radiation it is aiming at one's head. Insolent probable hacking direct connections, and "Windows cursor problems they still haven't solved" X10 for the junk hardware. Routed to the same tech each time repair attempted, professes ignorance despite the entire routine repeated twice over years. Can anything be any worse? Who moved in on Microsoft and/or Microsoftstore? Clinging viciously to the new Apple store opened nearby as "Bad publicity is still publicity" or make your own conspiracy theory.

Andrew Killion

Great store layout and super friendly and knowledgeable employees.

Vincent Jenks

Have shopped here several times for myself and gifts for others. Always great, zero problems.

geronimo247 .

Nice people they even gave me a complimentary free can of pepsi

Rasheena Oneal

Great store and customer service although we had to travel to the store twice and costed us gaa money

Scott Sholar

Fairly worthless, went in looking for a replacement power cord to one of their consoles in which it turns out they only sell the full consoles and their only recommendation for a replacement power cord was to purchase it via 3rd party on Amazon (however they technically dont recommend because it's not Microsoft but you literally cant purchase a Microsoft one).

Ronald Weidner

Computers there are priced fair. I bought a really powerful laptop there that's just as good as a macbook pro 15 inch for $900. It's a laptop I would recommend to pretty much anyone. Get the gaming laptops there if you're looking for a good computer. Some of them are $900 or less there if you get lucky and find sales there. These things can do everything from gaming, graphics work, and productivity. I never really had a problem using their computers.

Sandra Rogers

Very clean store and the employees are helpful and polite.

Derek Salyers

Long wait times

Vincent Sauve

A fine store.

Kevin Baggett

I have a product that needs service or the potential of a trade in however it would require me driving a long distance to make it to a store. I figured if I called the store they could give me a ball park on what I could expect. I in fact received the exact opposite. The associate who answered my call refused to provide any information regarding what I could expect so I guess they can expect to not receive my business.

Joseph Cheriyampurathu

I drove from Rome, (4 hours up and down) GA, to Microsoft Store, Perimeter Mall to get some technical help regarding my surface pro 4. I forgot my bit-locker password, and I required to reset it. I met a technician named Muhammad, who is not interested in fixing my computer. He informed me that my hard drive is crashed and it cannot be repaired. His suggestion was to get a new one or call Microsoft online office and get an old one for $450 (I think a refurbished one) which has a warranty for 90 days. I was able to fix my computer with the help of google. I know now how Microsoft became the wealthiest company in the world (Making people to discard the good /repairable computer and making them buy a new one). Very disappointed

Robert Cohen

Always helpful, good products, in a great mall

Sierra Lake

Went into the store because there was riot happening up the street and we didn't feel safe walking to our car.They happily let us come in and knew exactly what to do in that type of situation. They kept us updated on what was going on outside and offered us water. They made sure each customer and employee in the store felt safe.

Charley Davidson

Awesome experienced techs.Great customer service. Knowledgable and friendly.

Laura Papst

Favorite

Kenneth Lubawski

Great place, knowledgeable staff, easy transaction, excellent, everything I expect from Microsoft

Louis Lewis

Great experience. Recommended.

Michael Mills

Great experience with Eddie. Came in with an xbox that was not working, he quickly found out that it was still in warranty, swapped it out, reminded me to get my old game out and had me in and out in no time. Great experience, thanks Eddie.

mowglisid mowglisid

8/10 Much technology, Lots screens, High prices.

Seth Russell

Exceptional staff and service...Thanks especially to Myk for all your help!

Duncan Hui

Helpful advisor

Deshna Joe

Great service and polite

Cathy

Great Tech Store :)

Lisa Thompson

This is one of 3 Microsoft stores that I visited and by far the best one. Their whole staff is so knowledgeable and always answer all my questions. I worked with Aaron this past visit and he was able to fix my surface within 30 min which was just enough time for me to check out Microsoft’s new products.

Noah McLennan

We came in about an hour to closing and wanted to try the VR. Not a problem. But we were standing there waiting for any employee to become apparent. When one finally did, he was definitely avoiding us. When we finally stopped him, he grumbled and took us to the VR. Then disappeared and wasnt there to help us when it just stopped working. Nice store, and I'm sure there's good employees, but this guy was not one of them.

Michelle Woods

If you wanna learn everything about your PC come to the Microsoft store. Microsoft works with the community, business customers, and Educators! You can get on the spot Tech Support as well as training on any software solutions for business and personal.

Cornelius Chase

Always have a great experience when I visit this store. The employees are knowledgeable and friendly and always willing to help. I will not buy a computer from anywhere else.

Sherif Saad-Zaghloul

Unique

Ian Douglass

Cool store with all the MSFT gadgets and gizmos you could ever want. Loved the architecture and layout of the store. Helpful staff.

Steve Saxon

They were very helpful.

J. C. Anderson

Helpful friendly staff.

Min Seo

Located in Ala Moana mall. Typical MS store. Nothing special.

Daniel Zagumennyy

Very disrespectful people, they did not let me post a video on my Instagram story because I was not a big youtuber like Austin Evan's. I like how they replaced my laptop that was defective but that's not a courtesy. It's a requirement since I'm paying for the product. Very disrespectful place....

Mustafa Lakkadghat

Great prices. I bought a dell laptop at prices that no one else could beat. (I had compared prices with WM, BB) They have 30 day return policy which is the best in market.

Genetree Pave

Had a question about a detected virus on my laptop. I got a really fast response.

Maryori Daza

Geniallllll

Wel Goods

Ok I guess but sales people are face with trying to explain Microsoft poor pricing model Location don't lend to a great learning experience

Nathan

Employees were happy to demonstrate some computers and a VR headset.

Mario Lopez

Great service, they normally require an appointment, but they found time for me and were able to help me with my problem with my Microsoft Surface.

Martijn Bakx

Nice store with a good team! Thanks for the service!

Ralph Anderson

Very good people

Armand Valentino

I would leave no stars if I could. They have terrible customer service. I was having an issue with my surface pro, so I brought it in to the store. They told me they would email me with "status updates" about my device... that was a lie. So after i had to call, multiple times, to see what was going on and how things were going I was told one day that my hard drive might have been corrupt but they still had to see, the next day i was told that everything was fine and they were just gonna install windows 10 and it'll be ready for pick up within the next few days. They they finally called me, I was thinking to tell me my device was ready for pick up, and nope now my hard drive is corrupt and they say there is nothing they can do. I will never recomend anyone to this store and will most likely just switch over to apple products since they can at least be worked on and not just thrown away when something doesn't work. Worst experience I have ever had not just customer service wise but there techs are under qualified and you can see that when they tell you something one day and something completely different the next.

Marissa Perez

It is located on the second floor at Ala Moana shopping center (actually across the other side from the "other" computer/electronic store. The sales staff is always great; they're friendly, helpful, and very knowledgeable. I love that you can actually see, touch, and use the items before you purchase anything. It really makes a difference when you can physically compare by using the device.

Matt Jones

Great polite and knowledgeable staff.

Alex Boyd

I've had an endless supply of problems with the Surface Pro 3, which ultimately led to another machine entirely. These folks take customer service serious enough that I was able to get my problem taken care of. If they keep me happy, I'll bring more business their way.

S Desai

Excellent service, brought my surface rt in nonworking condition and folks here were very helpful, few days later got working device back. Didn't pay a penny.

Brian Rogers

Great products and okay customer service. However they are likely to be out of stock. This is especially unfortunate as the representatives will really get you hyped about a product only to find that you can't actually buy it anywhere. I likely won't go back to a windows store because of this. UPDATE! - I did indeed return. I wanted to get some hands on time for some laptops I want to buy. Found the XPS 15 9570 and wanted to buy it there since it fit all my needs... GUESS WHAT!! THAT WAS OUT OF STOCK TOO! Microsoft - you are losing the retail game HARD.

Derek Theisen

Rob was extremely helpful! Great job guys thank you!!!

Jered Noonan

Oh. My. Goodness. I've never been to a Microsoft store before. Wonderful customer service. Took care of my Surface Pro 4 issue with minimal hassle. Could not be happier about the service. Only issue, and not fault of this store location, is that to speak to an actual human being at this (or any location) is next to impossible. Spent an easy 15 minutes navigating 'press 1/press 2/press 3' options. I was then placed on hold for another 7 minutes. I hung up and decided to drive to the actual store itself. Was happy I did so.

Sabrina Lowery

Be sure to confirm your sessions when signing up for their mini classes. There was no one trained properly for our LinkedIn business session. We made the best of our time there.

Chelydra

My partner and I visited this store around 7:30 p.m. on a Monday night to buy a Dell Inspiron on sale. There was only one other customer at the time. We had a pleasant salesman who answered all our questions, and allowed us to look around freely and examine the Dell. When we came to pay, the store manager took care of us. He was very friendly and cooperative, giving us a full discount on the sale price. It is probably worthwhile going to the store at a quiet time when staff are available to give you relaxed, personal attention.

Ryan DeSalvo

Pretty nice Microsoft store. Displays were helpful in making a laptop decision. The Dell XPS line is a great offering right now. Invest the extra money and enjoy a great laptop.

Preston Wang-Stosur-Bassett

Friendly staff! If you know what your talking about they dont dumb anything down. Good computers, and best of all, buy it here and get no "bloatwere".

brad chambers

Amazing customer service. My surface pro 3 had a touchscreen malfunction and I did a Warranty exchange here, they waved the deductible because I was not expecting it. Even after I left my microsd in my old tablet they fished it out and SHIPPED it to me for free. Run by insanely awesome people with good customer service. Great bunch of people working there, bravo, keep up the good work. The interior is sooooooo nice and cool. Totally cooler than apple stores and Samsung stores. Very well decorated and they have everything on display for people to demo. Would give 6/5 if possible. Great job microsoft, glad I bought a surface pro!

Khara Uczen

Super awsome excellent store

shiva Adham

I had appointment for half an hour he could not solve simple problems! I went to IT in my college they show me all applications and how to use it. I do not know how he got job in that office!

Angela Marie Vocalino

Went there to try out and buy the VR experience. I was quickly told it wasn't working. Talk to a manager. Then I was told they were doing it later today. Stupid bad service. We drove an hour to get here and got zilch. Was even going to buy but not going to spend my hard earned money in a place that doesn't deserve it.

Barbara Fletcher

Microsoft offered basic classes through AARP. It was interesting and gives a great start to Word.

David Whitehead

First time there very nice store very helpful staff, was nice first time.

Nicole Ferrari

Every time I have gone into this store for help, they have gone over and beyond to help me. There is still good customer service out there!

Anne Barmettler

Fantastic employees helped solve my issues promptly and effficiently. Thank you!

Kevin Tait

Amazing, diverse product selection and availability. Definitely not just Microsoft stuff. Cutting-edge misc. tech all over- budget business, home, mobile, and high-end gaming systems and accessories. Seems you're certainly allowed to just chill and play Xbox too. Great support in general too: same-day pickup, walk-in (or scheduled appointment) IT/tech support on anything (even Apple), and how-to/productivity classes in separate area. If it was closer to me, I'd probably have more trouble leaving and with finances.

Pat Kieltyka

Much better than the apple store

Kimberly Mitchell

Our tech Aaron was great!

Rise Up Studios

Very helpful staff. In and out very quickly.

Andrew Killion

Great store layout and super friendly and knowledgeable employees.

Rasheena Oneal

Great store and customer service although we had to travel to the store twice and costed us gaa money

Robert Cohen

Always helpful, good products, in a great mall

James McHale

Much bigger than I expected and they have all the Xbox products I would like to shop for.

Kenneth Lubawski

Great place, knowledgeable staff, easy transaction, excellent, everything I expect from Microsoft

Lisa Thompson

This is one of 3 Microsoft stores that I visited and by far the best one. Their whole staff is so knowledgeable and always answer all my questions. I worked with Aaron this past visit and he was able to fix my surface within 30 min which was just enough time for me to check out Microsoft’s new products.

Noah McLennan

We came in about an hour to closing and wanted to try the VR. Not a problem. But we were standing there waiting for any employee to become apparent. When one finally did, he was definitely avoiding us. When we finally stopped him, he grumbled and took us to the VR. Then disappeared and wasnt there to help us when it just stopped working. Nice store, and I'm sure there's good employees, but this guy was not one of them.

Vasif Baig

It's an amazing store of Microsoft

Devon Krutz

Staff did not know what they were talking about. Might be smart when it comes to computers but xbox products they are not the most knowledgeable. I had to tell the lady what came in my xbox bundle.

Mustafa Lakkadghat

Great prices. I bought a dell laptop at prices that no one else could beat. (I had compared prices with WM, BB) They have 30 day return policy which is the best in market.

Wel Goods

Ok I guess but sales people are face with trying to explain Microsoft poor pricing model Location don't lend to a great learning experience

Nathan

Employees were happy to demonstrate some computers and a VR headset.

Mario Lopez

Great service, they normally require an appointment, but they found time for me and were able to help me with my problem with my Microsoft Surface.

Martijn Bakx

Nice store with a good team! Thanks for the service!

Ralph Anderson

Very good people

Armand Valentino

I would leave no stars if I could. They have terrible customer service. I was having an issue with my surface pro, so I brought it in to the store. They told me they would email me with "status updates" about my device... that was a lie. So after i had to call, multiple times, to see what was going on and how things were going I was told one day that my hard drive might have been corrupt but they still had to see, the next day i was told that everything was fine and they were just gonna install windows 10 and it'll be ready for pick up within the next few days. They they finally called me, I was thinking to tell me my device was ready for pick up, and nope now my hard drive is corrupt and they say there is nothing they can do. I will never recomend anyone to this store and will most likely just switch over to apple products since they can at least be worked on and not just thrown away when something doesn't work. Worst experience I have ever had not just customer service wise but there techs are under qualified and you can see that when they tell you something one day and something completely different the next.

S Desai

Excellent service, brought my surface rt in nonworking condition and folks here were very helpful, few days later got working device back. Didn't pay a penny.

Derek Theisen

Rob was extremely helpful! Great job guys thank you!!!

Ryan DeSalvo

Pretty nice Microsoft store. Displays were helpful in making a laptop decision. The Dell XPS line is a great offering right now. Invest the extra money and enjoy a great laptop.

BLR Productions

Awesome customer service!

Luis Alicea

Good service, they have classes to teach you to use your devices. Most of their devices are on display to try out and they have an Xbox One set up for anyone to play with.

Faith Yates

Didn't have my replacement device in stock.

Montie Wiltbanks

The personnel is very friendly and very helpful and patient to answer all my questions and it made sure I understood their answers

daria williams

Terrible customer service. it took them almost a month to make a refund. i return laptop to the store, and i bet they forgot to send it to warehouse. i contact support 3 times, they always told me that they evaluate my case and somebody gonna contact me in 24-48 hours. and nobody did. was trying to contact the store, but nobody answer the phone. and finally today support realized that they probably should contact local store, after 3 calls and promises to evaluate my case. just ridiculous. Assistant manager of the store Mark said refund will be process in 3-5 business days, and they even didn't explain why it took so long. I don't think that it appropriate service for such a big american company. big disappointment