Reviews of Microsoft Store - Town Center at Boca Raton (Computer Repair)

6000 Glades Rd, Boca Raton, FL 33431, United States Located in: Town Center at Boca Raton

Average Rating:

DESCRIPTION

Here we offer you all the reviews of people like you who have information of the products of Microsoft Store - Town Center at Boca Raton (Computer Repair) around Florida area.

Nowadays this firm receives a score of 4.0 stars out of 5 and the score was based on 156 reviews.

You may have noticed that it has an average rating is very positive, and it's based on a very high number of scores, so we may conclude that the evaluation is very reliable. If people have bothered to leave their opinion when they've done well, is that it works.

You know that we don't usually bother to write opinions when these are correct and we usually do it only if we have had a problem or issue...

This Computer Repair is classified in the category of Computer store.

Where is Microsoft Store - Town Center at Boca Raton?

REVIEWS OF Microsoft Store - Town Center at Boca Raton IN Florida

TMGCJ 57

Sharon Sharon

Melvin Brereton

The service was excellent I hope you're lucky enough to have an appointment with Jimmy.

Austen Waldron

Last week I decided to upgrade my perfectly functioning $1200 Desktop PC to windows 10. It is my workhorse. I rely on it constantly for my photo and video editing education and business. I heard 10 had good reviews and I figured it wouldn't be much trouble. I buy it at my local Best Buy, just so that I have it on a USB 3.0 so that the installation would have less issues. I get home and that night I try to install Windows 10 a dozen times. Each install abrubtly ending with no error code to find the root of the problem. After another day of research and instillation attempts I decide to bring it into this Microsoft store for assistance. I make an appointment, drive 45min to the mall, carry a lunky 30lbs desktop from the parking lot to the store and show up on time for my appointment. After explaining my issue they are quick to say that they can not help me at this time. That I need to leave my PC at the store for 3-4 days so that their tech team can run diagnostics and fix the install issue. (They promised to get it back to me in 2 days if I spent over $150 on some VIP rewards system) I agree to the 3-4 day free repair, nervous that I have to leave my workhorse behind for so long. I would have a lot of work to catch up on when I got it back. 4 days later I call the store to check up on the service, anxious, because I have not gotten a phone call or email saying that my PC is ready for pickup. So I call them to see what's up. After 30min of being shifted around in their automated call center I get to speak to someone who actually works at the store. They say they are glad that I had called because a technician has some questions for me. They transferred me to him and he talks about how windows is installed, but my computer simply won't boot up anymore. He guesses it's a major hardware failure (that I didn't have prior to going to Microsoft) Rendering it completely useless untill he sends it off to get fixed by someone more skilled in different location. He says he'll run diagnostics and call me that night just to be sure. The next day he calls me and says I need to come in to sign off on the shipment of my computer. I make another appointment and drive back there to sign off on the shipment. As I enter the store the manager greets me and asks me to take a seat. He then talks down to like I'm a 14 year old kid trying to get his Xbox fixed. I'm 21. over 6 feet tall. I have a beard. I own a dishwasher. Idk why this guy's 'reassuring' voice is that of a preschool teacher, but it all felt rather unprofessional. He even calls me by the wrong name twice. Then he goes off and HOSTS AN E3 LIVE STREAM EVENT IN THE STORE. RIGHT IN FRONT OF ME. Just as I was about to sign off on this thing. The whole thing took 30 mins before he found time to actually help me again. I pay $50 bucks for the shipment and services. And I ask for the third time about how long it might take. This time (after payment) he grants me with the answer. 3-4 WEEKS. I DON'T GET MY WORKHORSE BACK FOR A FULL MONTH. NOT TO MENTION ALL THE WASTED TIME MONEY AND EFFORT I ALREADY PUT IN. AND I JUST WANTED WINDOWS 10. The store looks cool and it might even be fun to hang out in. But if you're a professional looking to get serious help with your windows pc... GO SOMEWHERE ELSE

Dan

I was there to buy a laptop. Brian, one of the Microsoft rep, told me they can order from another store. I recieved a phone call one week later and was told it had arrived. On my way to the store, I was told that there was another customer needed it, and they would ship a new one overnight if I was willing to accept a 100 dollar gift certificate. After that, I never heard back from them despite trying to contact them. No success calling into the store. All calls get routed to a main answering center and they said the store does not pick up.

Petr Sharapov

Excellent people!

Cat Hill

worst customer service ever! I was over charged $39.99. Still not able to get my refund. Manager very rude and likes to hang up on people. Microsoft customer service no help either. Place your orders online. Do not go here!

Daniel Sourani

Oscar is THE MAN! This store is lucky to have him. Bought my surface from him and it probably wouldn't have happened if he wasn't there.

Stuart Bas

Crowded, expensive, staff busy. The atmosphere was chaotic

Patrick Weichmann

Chilyo Mixtape

Arnaud Tisserand

Marco Ezzy

Excellent store.

Mirela Lima

Great customer service. The staff is very knowledgeable. I can't wait to use my new toy.

Francisco M

Abir Khalil

Very polite and helpful personel. They give you all the time you need to help you resolve any issues

Julius Robinson

Always a pleasure. Very helpful staff and a really nice store.

Ian Swartz

Aquiles Cedeno

Oliver Peckham

Ethan Lawrence

Seth Price

I was initially dreading coming into the store for a tech problem (as most people are.) Jean made the process easy and was able to provide great service for me. He definitely went above and beyond to turn a one time purchase that had an issue into a long term customer.

James Walker

Danny Chung

Anton Perzl

Van Porter

Great Products and Customer Service

CG Compuweb

For tech lovers, this is a amazing place.

Frank Milo

John Steitz

Called the store prior to get a general trade-in value for my phone LgV40 and the rep told me he couldn't get an exact cost over the phone because a technician needed to evaluate the item for an exact quote, but said as long as the phone is newer and in good condition I should get at least $500. When I arrived at the store a salesperson (not a technician) looked up my phone (didnt touch it or even remove from the case) on a computer and said it was worth $70. I am so upset that I wasted my time because I drove all the way from Wellington. After explaining to the manager how upset I was about this he explained that my phone was not part of the $650 trade in program. This made me even more upset because they could have told me that over the phone!

Yolanda Guerra

The people were nice. Very helpful.

Philip Enders

Everton helped fix my Xbox issues. He was extremely helpful, professional and knowledgeable.

Renato M. Alves

Péssimo, e Desonesto atendimento!!@ dia 03 de Janeiro 2019 fui até a loja comprar um Surface laptop 2 ao chegar verifiquei que estava em promoção e era o Último dia da mesma solicitei ao Sr Jean (gerente) que gostaria de compra um . Ok o mesmo foi solicitar o produto...voltou afirmando que não tinha mais e que estava recebendo mais mercadoria naquele exato momento e que aguadassemos uns 30 minutos para verificar...demos uma volta e após este tempo retornamos a loja a resposta foi que não tinham mais o produto. Indaguei se não poderia vender o mostruário Respondeu secamente não!!!! Se poderia pagar e retirar no dia seguinte. .Não!! por fim pedimos se poderia verificar Se na loja do Aventura Mall teriam o produto... o mesmo dirijiu-se a um terminal seu no fundo da loja junto com a vendedora e ficou olhando na tela sem mexer em uma tecla após alguns minutos retornou e nos informou que só tinha uma unidade do produto em Denver e outra cidade da Califórnia (estávamos na Florida) saímos decepcionados ... resolvi ligar para loja da Aventura Mall eu mesmo e qual foi minha surpresa ao ser atendido pelo Sr Cris me afirmando que tinham sim fui correndo até lá pois estava para lá pois a loja estava para fechar e comprei o laptop e fui muito bem atendido e cordialmente .. Pessoal complicado este de Boca Raton Unfortunately, and Dishonest service !! @ 03 January 2019 I went to the store to buy a Surface laptop 2 on arrival I checked it was on promotion and it was the last day of it I asked Mr. Jean (manager) who would like to buy one. Ok the same was to request the product ... came back stating that there was more and that was receiving more merchandise at that very moment and that we took 30 minutes to check ... we took a turn and after this time we returned to the store the answer was that they no longer had the product. I inquired if I could not sell the showroom Answered dryly not !!!! One could pay and withdraw the next day. .Not!! finally asked if you could check If the store Aventura Mall would have the product ... the same went to a terminal of his in the back of the store along with the saleswoman and stood looking at the screen without touching a key after a few minutes returned and he informed us that he only had one unit of the product in Denver and another city of California (we were in Florida) we left disappointed ... I decided to call Aventura Mall store myself and what was my surprise to be attended by Mr. Cris stating that they had Yes I went running there because I was there because the store was to close and I bought the laptop and I was very well attended and cordially .. Staff complicated this of Boca Raton

Juan Guillermo Botero Arango

Blake Lockhart

Drove from Jupiter to take a look at the surface studio and 15” surface book for my business. No stores carry these models on display.. As I was checking out the functionality of the surface book an associate yanked it from my hands without explanation, and then went on to say inventory was soon and didn’t want to end up fired. Did he believe I was going to steal it? He Locked the computer up and walked away. How the heck am I going to buy something I can’t test? What a bad sales move and rude, all to protect his job. Horrible experience for a first visit. No way to treat a potentional customer. Let’s just say I’ll be sticking with dell for my business needs.

Ruben Corbo

Great product and excellent service

yr b

Great service. Easy to make an appointment

Jaime Hurtado

First time Microsoft service has made me feel they actually value my business & that there service can be on par with there rivals! Jimmy was great, I ordered a Xbox one s online from another retailer and received it with what seems to be a common issues for this model (noisy grinding sounding fan) I used it for half a day in various positions and noise was still louder then a ceiling fan while console was idle. Unfortunately I didn't have time to ship back and return for an exchange due to the fact Im traveling out of the country for an extended period of time and was told that a Microsoft store would exchange the unit for me.jimmy explained that they really aren't allowed to when it's bought from a 3rd party and still under return policy period but he understood my issue and consulted with a manager who was able to approve the exchange for me! New unit is whisper quite and I can leave the country with peice of mind in my new entertainment console. Jimmy if you see this thanks again bro! Awesome to see Microsoft taking care of its customers finally! Was almost going to return it and forget it because of ptsd from the 360 ring of death but you guys got my buisness

Renato Cunha

Jimmy Zimmerman

Jerry Sitbon

Great store and friendly service personal

Jessica Felton

fun! went to an overwatch tournament with the nephews

Ana T

Hazel Nutt

Very nice mall. Super ritzy shops. More affordable shops are coming in now. Parking is always packed.

Stephanie Green

Great and knowledgeable staff, they offer classes for kids on robotics

Linda Law

I walked in upset about a draining battery during a busy work period and, within a few days, had a new computer with all my files transferred (Chris, you are my hero) and had met more nice, helpful people in one place than I had ever experienced before: Allie and Arlene and Kevin and on and on. I walked in determined never to buy another Surface and now I am in love with my Surface all over again. Thanks, guys!

Charles Rube

Super helpful. Been three times for three different reasons, and every staff person I worked with were great in getting me what I needed. And congrats for Microsoft, your Surface lineup is really exciting.

Ethan Kha

Chris Wellborn

First time in the Microsoft store. The new product lineup looks great. I highly recommend going by there and checking out the virtual reality.

Derrick J

Great and fast service

Nicholas Tomaselli

Wonderful! Not only are there fantastic products for sale here but the people working here are very helpful and knowledgeable. I made an appointment to get help syncing contacts through outlook and they spent over an hour helping me and eventually fixed the problem! The employees are not afraid to take as long as needed to help you!

Malcolm Richards

I took my laptop to this store on 4/11/2019 @ 1030 since it likely needed a hard drive. I paid $49 for the back up data and left. I got a call from David on 4/13/2019 who stated it did need a hard drive and it would likely be ready Sunday 4/14. I asked if I could call after 2 PM to check on status if I had not gotten a call and he confirmed that would be alright. So Sunday after 2 PM, I called 7 times, reaching somebody in India who could not find any of my credentials that evidenced a repair and he transferred me to another person- Kamisa who knew less that him. I tried again and spoke to Sarah, somewhere in the USA. I gave her my case number, email address and she confirmed that while they had not as yet called, it was according to her records, ready for pick up. She gave me an appointment and I made the 33 mile one way drive to recover my laptop. On arrival, I was told by Fernanda that it was in fact NOT ready. When I started questioning the appointment, confirmation that it was ready according to Sarah, Fernanda's colleague Overton(?) interjected that I should have known from the start that "they would call" and completely rejected out of hand my comment that a MicroSoft employee, namely Sarah confirmed the laptop was ready and provided me with an appointment, followed by a lot of arm waving as if to justify his comment. I do not accept this as service on any level except terrible and Overton should not deal with the public at large unless he receives remedial training in the basics of customer service. Further, as of now, I have not gotten any call from that store so the clock is still ticking....now over 49 working hours since I left it with them. When they do call I will be asking the name of the store manager so I may speak to him/her on my arrival to recover my laptop followed by my commitment that I will never rely on them again. Malcolm S Richards

Joel Palous

Very efficient and knowledgeable

juan bravo

jing Liu

Reginald Joseph

alice law

Had a problem with a windows 10.3 download wiped my laptop out. Took it to Microsoft store and the 2 gentleman man that helped us were great. Jimmy and Jacob are the greatess!! Thank you guys.

Henry

They really know their stuff about computers

Elizabeth Wallace

On May 9th I called Microsoft in a panic because the screen on my Dell XPS went dark. The rep was excellent. He made an appointment for me at the Town Center Mall location immediately. He was funny and he calmed me down and told me that, no promises, it sounded like just the screen, a hardware issue. I walked into the Town Center mall location 10 minutes after speaking to the rep on the phone and was seen right away. Michael helped me at the store. He plugged my laptop into a monitor so I could see that I hadn't lost any of my files, which was a huge relief. He even allowed me to back my files up to the portable hard drive I had with me. He gave me an estimate to repair my laptop and he told me about the latest model of my Dell XPS laptop. He also reminded me that I have 1G free storage on OneDrive and we saved my files there, also. I didn't spend a dollar there that day but what I got was priceless. I bought my laptop there several years ago and I will buy my next one there, too.

Erik Brinkmann

Staff not friendly

Jill Lynch

Wilken Mondesir

Everardo Branford Branfords Originals

staff is helpful and attentive it feels like they want to make sure that your service and experience is exceptional!

Ido Shimony

Awesome, Friday night FortNite!!

Paul Valenti

Frank Alfieri

Rodrigo Botero

(Translated by Google) Excellent (Original) Excelente

gustavo c

Excellent hardware and great service.

Erik B.

Francisco Roca

This visit has reinstalled my faith and loyalty to the Microsoft brand. Henry could not have been more helpful and friendly.

Zoey Allen

William Guerrero

Because when I was in this store for the first time they had my favorite game Forza Horizon 3, but when I came the next month, it was gone and it was because it changed. So I quit Microsoft and never gone there again to waste mine or anyones' time!

RGK

The people who work there are very helpful and sweet.

Jorge Paulet

M K

Jeremy Samms

Shalene Demetrius

Want able to get pass log in

David Vranicar

NightOwl TechTeam

I 've asked one of the reps if a certain laptop with 8gb RAM was able to be upgraded to more later on like 16gb She told me that if I see SSD in the specs then I could not. Upgrade it . How come a SSD have to do with how much RAM you can have?

Marie Blomqvist

Constance Allen

HV

Helpful and attentive personnel.

Aldo Zavala

Axial Security

Easton animates

The worst! Apple can do better it's real flutrarin

Anthony Burke

Great experiences every time I am there. I have been there for both console repair and purchases.

Richard Martinoff

Juli was so helpful showing me the new products and new features of Microsoft office 365. Also thank you hilary for teaching kids 3d modeling.

Keisha Barwise

Sent my SP4 in for replacement, used a proxy as unable to physically go myself. I have Microsoft Complete. They refused an in store replacement/upgrade, though I've already troubleshooted with Chat Support. Held device for evaluation. Promised to contact me, but have not. They told my proxy 3 days later that it would be replaced along with the deductible. No further communication. Called on day 8, was told they have no models in stock, they won't be getting any new models and there is no ETA on when they will receive a replacement device. Rep on the phone hung up on me while I was still asking questions. "We'll call you when we have your replacement in store" *click* I need my device for work, and am being inconvenienced and noone seems to care. I had arranged for the replacement device to be retuned overseas to me, that plan has been thwarted. This is Day 11. How is this acceptable?

Nicolo' Bates

June Tate-Gans

One of the managers was super nice about swapping/upgrading a Surface Pro 4 I had bought from Fry's in California, and went seriously out of his way to help me out right there in the store. Top notch folks in there -- couldn't be happier!

David Izada Rodríguez

New Surface Go, Surface Studio 2, Surface Pro 6, Surface Book 2, Surface Laptop, Surface Headphones, many bundles, and super friendly staff. Financing options are available...

Ryan Benson

Fantastic experience. Great management and employees. Jose and Fernanda are awesome to work with.

Monica Couttolenc

Fay Chouinard

David Berens

Jorge Verges

Bartô Melo

Scott Bettencourt

Service is slowish even if you have an appointment. Good luck.

Lizcary Reyes

After getting in contact with Microsoft support I was able to get a replacement for my Surface Pro 4 the same day at this store. With the help of the friendly and helpful tech guy, David, I even had my typecover cleaned. Extremely satisfied with my visit.

Steve Summerlin

Okay for general information.

Chicken Man

Sharon Coppin

Excellent staff. Took time to help and resolve my problem. Thumbs up

Colz Mows

Very nice store. The staff acknowledge you and make sure you are taking care of. Clean and very professional.

Jim Spiegel

Jerry Diamond

Fabulous service

Rob Frey

Will check out your computer to make sure everything is working

Edward Spalding

Used to be a pretty good store; last visit was horrible. think they have dumbied down the level of the technicians

spiros manessis

Quick available service and the key is knowledge of all the products

Jay Gelfand

I always get friendly, informative and professional help at The Microsoft Store in Town Center in Boca Raton!

Pamela Fero

Very welcoming and helpful.

Robeidy Ortiz

I got an email from Microsoft saying that they buy my Apple device to switch to Microsoft and I got excited about it because I have a MacAir and I've always wanted a Surface. I went to the Microsoft store located at Boca Raton Town Center and I was unfortunate enough to be received by Kevin. I told him about the email and even without saying hi he said "well, it says you can get up to $850 but it doesn't mean you'll get that!" Then I said we'll can you tell me how much I can get for my Mac? He said "I don't know thst by heart, I need to get to the system" He started to try to check with a very rude and mean attitude and after several minutes trying to find the model and information on my Mac that he couldn't get I got really frustrated and left the store. Thank you Microsoft, nice try but now I'll stay with my Mac. At least I won't have to deal with that type of customer service.

scott Beaudoin

Della Levine

very nice -- loved the place.

Heather Valdez

Great staff. Very patient.

Reuven Elmakies

When you need to return item, they give you hard time and and push you to wait and give service to people that buy first. You don’t feel welcomed.

JangoJett84 .

There are plenty people there to help you and whenever I had a problem with my surface book the exchange was always fast and efficient. I read some complaints about me and hung up on but when you call the stores for Microsoft it send you To a call center.The employees here I have always been very nice and professional

Marc Ducorsky

Kenneth McIntosh

Jerry Rocher

Jim Grif

Very nice, great help in store. Don't look at the surface studio you will want one!

Kevin Ros

Told something different over phone and after a 40 minute drive I was told it was just a miscommunication and they wouldn't honor what they told me over the phone. I didnt get her name but the one associate dealing with me was extremely nice (wasnt her fault) but the others were rude and the manager couldn't even speak to me directly

Escarla Herrera

Gianfranco La Rotta

TuhTuhTuh TurboTBag

Very nice store and helpful staff, but there's always random teens just hanging out and being rude and loud.

Nicholas Dominici

I love the VR headset demos that the offer, it was one of the main reasons I bought an Oculus Rift myself.

gerrman sandoval

Very good store go and see.

Chief Financial Officer

Amine Rochd

If you need actual support with your Microsoft devices, just ship your stuff back to Microsoft. The store is useless. Brought in my 8 month old Xbox for service. Very much under warranty. The lady asked if I had already done a factory reset and I said yes. She said there was nothing else she could do and that I had to leave it for evaluation for 5 days. Was never offered a replacement. When I asked about a replacement instead of having to wait, the lady acted as if I was asking for charity. Said she’d go look if there are any available in the back. Disappeared for 10 seconds and came back saying there were no replacement consoles. Then told me I had to ship it to Microsoft for repair. God bless apple for their customer service. Cause these people suuuuck

Clark Petrounov

Absolutely appalled at how I was treated.

chris clarke

Not available in the area. What a waste

Robert Silver Junior

Cameron is the Best...

Niki Atland

These guys were super helpful. Not the least dismissive, really nice set of employees. They really know what customer service is about! If you need help go into this store. Don’t call Microsoft, completely different experience. Fixed my surface in less than a day!

geth pjl90

Very friendly place, you are offered water or juice while you wait.

Anne Ly

Hermoso lugar. Podes interactuar con las cosas. Atención de primerísima calidad.

Alex M

Unfriendly store especially the manager Gloria! go to the aventura location if you can. They are much better about taking care of their customers! Time to rehire and train again

J

Anthony A

They do a good job making sure you leave happy. Jean provided great service for a tech issue that I was having and was able to resolve my issue completely even though I was out of warranty. Other associates in the store saw we were in the store for a while and offered us water, soda and juice as well. Very happy with this location and I will definitely be back to this location as I upgrade additional tech.

Judy Castaneda

Chris Beriault

Interesting store

Jerry Leitherer

I didn't have an appointment, so I had to wait about an hour for technical assistance, but I was given a place to work while I was waiting and water when I was thirsty. Everyone was very courteous and helpful describing products I had an interest in without pressure to buy. When technician was available, he took care of the issues quickly and explained everything he had to do to resolve issues. No charge. Thanks.

Rafael Zamora

omar de jesus colon

Excellent.

Clive Lewis

Amazing store this was my first time ever going there and I was most impressed with their products. The laptops and tablets were phenomenal they were very intuitive and easy to use. The place was clean and well maintained and the staff was very comfortable and informed.

Nate Alder

Energetic staff, fun place to try latest gaming gear and toys

DarkLight Gam3ing

Won the tournament

Joziel A.Batista

Jesus Torres

They dont let kids try out games. They have alot to learn from Apple.

Olivia Sanchez

The store and employees were nice but I wanted to look around and try some systems and there was a whole big group of teenagers playing the systems, being loud and taking over the whole store and no one else seemed to care.

Miguel Munoz

Terrible bench tech! Not a good listener....assuming everything in a Surface diagnostic and telling me, "YOU don't get it"

Ahmed Tha King

Luke Kirschner

Ask for the young lady Gen. She was super helpful. And more importantly really knew her stuff

Carlos Cañete

David Velásquez

(Translated by Google) Everything you need from Microsoft, they also have many events. (Original) Todo lo que necesites de Microsoft, también tienen muchos eventos.

Matt Seelye

I was told that this store couldn't make arrangements for my computer model to be shipped in so I could have a repair. They wanted me to drive to Aventura or wait a week without a laptop for a model to ship to my house. For how expensive this stuff is the customer service isn't very great.

Jackie Salimen

Great manager and customer service.

Luis Abellon

shameeka k

Business Hours of Microsoft Store - Town Center at Boca Raton in Florida

SUNDAY
12–6PM
MONDAY
10AM–9PM
TUESDAY
10AM–9PM
WEDNESDAY
10AM–9PM
THURSDAY
10AM–9PM
FRIDAY
10AM–9PM
SATURDAY
10AM–9PM

PHONE & WEBPAGE

Microsoft Store - Town Center at Boca Raton en Florida
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