Reviews of Apple Millenia (Computer Repair)

R Singh

Very helpful staff

cupcack 17

They were very helpful, did a wonderful job fixing my computer.

Mark Napartovich

Very busy place. Staff could be more punctual when scheduling appointments. It's always nice to have your order ready at scheduled time rather than wait another 20 minutes.

Sher

Horrible store. Managers won't even get on the phone to talk to you. If they can find a scratch on your phone they make an excuse that they can't honor the warranty. With as much as you pay for these products they should provide a descent warranty and better customer service.

Jeff Rowe

One of the best customer service reps my girlfriend and I have ever dealt with was a young man named Ryan. Go see him,has the answers and great to deal with!

Karitas Ottesen Ásmundsdóttir

Bought a new phones (2 iphones, ipad, robot) yesterday (6pm) and they made me buy more iCloud space to back up all my photos ... only few of them was uploaded on my iCloud - one year is lost and nobody was able to help me even though I came to the store by the opening - i can’t Believe that they had restore and lost my phone on one hour... I can barely hold my tears after and they ruined my vacation...

Christian Sieg

Way too crowded.

Kim Capps

I had the best experience yesterday at the Apple Store at Millenia! They were so helpful and friendly and most importantly solved my problem with a smile. It was a no-stress situation to fixing my phone issue. Thank you!

Christopher Camp

Ugh! Arrogant guy serviced our reservation. Get over yourself and quit with the tattoos

Mr. Smith

Great fast service for postmates

William Trenholm

Fast and very friendly people

Luis Gonzalez

Was be First time my owned iPhone excellent customer service

Marni Joensen

I am not a Mac guy, I don't like the Apple store motel. But the guy who helped me buy something for a friend was very friendly and helpful.

Alexander Arguello

Amazing please, great energy feeling inside y the Best products

Tonya Erickson

We do not have an Apple store close to us. My blind adopted parents were going to a convention in Orlando. My adopted moms I phone was not working properly as I had put a passcode on it and it locked due to failed attempts. We went to the store and there were lots of people. We were told we would have a two hour wait. I had a five hour drive back home and had to work next day. We were going to make an appointment for the day I come back to get them. The guy who was helping us told the other guy that we wanted to make an appointment. He asked what was wrong then asked to see the phone. Within five minutes he had it back where she could use it and we were on our way. Awesome customer service

دودو 10

I hate this company too. Make an appointment with them and tell me that after two hours and now they tell me I will also be two hours late. To fix my wife 's mobile, I am a good Samsung.

royalcuteness .

My phone got water damage and I took it to the Milennia Mall and this specific male apple specialist was so rude and dismissive today. He looked at the SIM card and said the phone is fine and dismissed me. I went to the Florida Mall apple store and they ran diagnostics, cleaned my phone, did test calls, etc. Steve Jobs would be disappointed in the Milennia Mall store but the Florida Mall store was so exceptional that I ended up getting an upgrade! Thank you Pierre and Cardi from the Florida Mall for your assistance and for providing quality customer service!

Cathy Tom

It was the worst customer service I have ever experienced just because I had to deal with Tom the store manager. I had virtual lines on my iPhone 7 Plus. The technician asked to replace my screen for $169 and I Agreed for that. He said if didn’t fix we will replace the whole unit with no extra cost than what you paied!! At the end of the day they couldn’t fix it, another technician offered me replacement iphone for $400. I asked to speak to the store manager and unfortunately it was Tom, I explained to him what happened and he just ignored what I said with unrespectble way. I asked him to fix my I phone for $169 or replace it and I’ll still pay the $169 but he said the technician never said that to you. You have to pay for a new phone!! I got so frustrated and I told you made me Hate Apple. I can’t believe that happened at Apple.. I can’t beileve he called me lair and didn’t respect me and I’m the customer! It’s not worth it to purchase iphone for $900 and doesn’t stay with me for 2 years and if I tried to fix it they can’t do that and I have to pay $400 to get another one. You guys made me hate Apple.

Luis Crespo

Very beautiful Mall

Chrispy O

If you’re coming to have anything worked on or fixed, make sure to ask for Chris Matos. He helped me out today with such enthusiasm and professionalism. He even managed to make the long wait seem like a few minuets. This was by far my best experience at an Apple store!

Ana Hoffer

Nice store to shop, good customer service, I love the look of the store

Raquel Almeida

Same issue everywhere: crowded. But that understandable. My biggest issue with this location was this particular staff who was not too helpful. I asked about MacBooks and he was inattentive and kept carrying on a conversation with his colleague.

Franco Simonian

Perfect attention and personal, one of the biggest apple store that I saw

Millie G

Extremely disappointed called the number listed get a different area twice was connected directly to the store. It rings & rings no one picks up. How rude!

Tracey Richmond

The manager, Rand, made our experience at this Apple store very pleasant and efficient as he helped solve our problem. He was very professional and caring. Thank you Rand

Paula Alvarez

Worst customer service. Manager is incompetent. Our family has been a Customer for many years. Never again. Geek squad took care of us immediately. This is how you loose and Best Buy gains customers!

Artur A

Manager Zac is not helpful , no explanation. Asked him questions, he said that he doesn’t have answers . Apple should look closely on it .

Laura Vaeth

I visited the apple store because my air pods were losing sound quality. I didn't have an appointment but the scheduled me and tend d to me within 15 minutes. They examined and repaired my air pods at no charge and it was a great experience.

Diane Court

Great support at this Genius Bar

苏航

Stay at the store for 20 min to buy an iPhone XS. But nobody came to help me.

Amish M

Worst customer service.. is it a genuine apple service center or it’s Chinese look-a-like! Gave watch for repair & was told if there is any cost, they will call. Got an email that watch is ready for pickup and when I went there they wanted me to pay $200 plus tax! Seriously... Also appointments get canceled if you don’t go working 10 mins.. seriously! People can’t be late due to traffic? Also the guys were chatting with girls than talking to people who are waiting for their turn!

AHL AHL

Great store but it's super busy count on waiting for an hour or two if you’re doing an exchange or a repair !

Damien Gravois

Apple stores pride themselves on being uniform to every other Apple store. This store is no exception, nice layout, friendly staff, long lines. Be smart and set an appointment or go in at early hours. Great spot! (Bottom floor behind Cheesecake Factory side)

David Stamper

It’s an Apple Store so busy but efficient and consistent. Got what I needed and got out.

James eberstein

All the staff was helpful. They where knowledgeable and friendly. They had an answer for all my questions. They helped us with financing, purchase and set up in a timely manner. HIGHLY RECOMMEND

David Mull

Just needed a new screen and ended up with a new phone! Always great service and it’s always great to have a warranty on their repairs... you do get what you pay for.

Stacia Goldey

Cedrick was amazing in helping me with my new Apple Watch I would give him 5 stars. He outshown the other 2 people that helped me. He was very knowledgeable and sweet

frank v

Friendly staff & helpful

Yaqiao Li

I felt like either you’ve been spending overtime or not been helped by anyone at all. The employees are just ignore you even you need their help. The others just too busy chatting with each other and don’t look at you.

Adam benjamin

Rude management. Set up a phone repair prior to driving an hour away just to be told that the agreement I had made on the phone with apple care senior rep was not going to be honored.

Dylan Schauwecker

Friendly and great service for my granddaughter

Brianna

Im not sure what the guys name who helped me out was, but he was super friendly didnt push me to buy anything or upsell me on things I didnt need, and just gave me the info on what I wanted. He was very informative and helped me purchase the Apple watch and a band. Im thinking his name was Jordan...but I cant be too sure!

Jon Shaw

Avoid this place if you could. This place disappointed me today! I have always been an Apple fan. I have a series of Apple products. But today when I came with my mom, no one greeted us or helped us explain the phones. It was funny that one guy skipped us to help two other girls. And later when I raised my hands for some help, one guy saw it but clearly kept talking with his co-worker. Another guy didn’t even bother come to us. I literally had to walk to him to ask questions. This is not the Apple service I have experienced before. If Apple is proud of its customer service and signature Apple stores, game up the training please! And respect your customer regardless of race and gender.

Labrando Sheard

Best place for apple products

AnnGee

They are awesome! Super friendly and knowledgeable staff. They really took the time to answer all of our questions. And we had quite a few!

Cobertura Caragua

Apple removed a dangerous swollen battery from my Mac and wouldn't replace it. Apple shamelessly said my Mac is now scrap and pushed me to buy a new one. I owned dozens of laptops before and the only one with hardware defects was my Mac. Don't waste top dollars buying Apple products when Apple thinks customers are fools!

Raymond Dames

Fantastic on time service from the Genius Bar. The staff was friendly and efficient

Carle Aidian P

Same as any other. Very helpful and busy as always.

Don Patterson

Never felt welcome on this visit, and was prepared to pre-order two items. Could not find assistance willing to stop their conversations between employees. That occurred on my last visit as well. Same items will be available at Best Buy and Target. I'll wait my time. Can't, and won't, recommend this Apple location.

Kevin Leonardo

Very helpful and respectful

alan train

Very helpful staff.

Chrissy Autry

These people are a joke I will never purchase a iPhone again. I have had three problems with my phone from not powering to not charging. I brought my phone in about two weeks ago I was told another would be in about 3 days now I call its August 13. No refund no replacement just wait over a damn month for them to get another one. Apple has lost my trust in them.

jltconnections .

A must visit think of it as a posh mall with a working mans wallet in mind. Staff in most stores were friendly

Eva Mashiro

Well it's 4 stars for a reason. The wait time is super long just to schedule a technician to look at the Apple Devices. However, their technicians are super diligent. My mom had a cracked screen due to her rechargeable battery phone case for her iphone 7. But they were able to fix it right away and for free. She also got those air pods that she loved the most.

Lanz Golez

Always packed but they make sure you’re always helped in a timely manner.

Jose Velez

Good environment good store choices

Joetta Queen-Ellenwood

Initially thinking that there was a defect in my husband's phone, we came to the Apple store where we discovered that when he had been outside and persired it got into the phone. We were told a replacement phone would cost $269 and there would be an hour-and-a-half wait. The AT&T store was within walking distance. So 45 minutes later we had a replacement for just $90.

Lavinia Pernes

Decent apple store but pretty busy just like any other.

Camilo Torreblanca

Very expensive products for the quality you get. iPhones used to be very good phones. My iPhone 7, which is supposed to be splash resistant, is water damaged. I think that miss leading people into thinking that your phones are water resistant is unethical. I'm sure that you are getting money from repairs all the time due to water damage. Your business sucks, but people will move to another place if you don't provide value for such a high price product. It's a matter of time, you just lost another client.

Lauren M

Spacious store, lots of staff and still very crowded at evenings. Came in for earpods purchase and was out and ready in about 5 minutes even with all the people around.

Smaragda Mauricia

Elegant shops

Bridget M

First time leaving a review EVER! An hour drive to get to this store at the direction of Apple Support, 2 plus hour wait for them to not fix my phone despite knowing the defect of the 7 and it’s antenna. Got all kinds of excuses from three people. If I could do no stars I would. Thank goodness I have the Apple support persons name and number, maybe they will do something about this stores poor customer service! UPDATE-one of the store managers called after seeing my review - I was surprised they reached out. He did express that more training should happen so no one experiences what I did. Although I will finish out my needs with the Apple support person, the manager did try to make it right.

Mayard Jean

Very big store but it is not well maintained. There are always tons of customers there waiting. You appointment may last 2-3hours before it is resolved. It is a very busy area but things should be easier and faster for customers. Mostly appointments should be served right away. Not like a doctor’s office lol 3 hours wait is too much

nabeel alnesef

Good location nice staff

Noels Inspections

Apple in Millenia, great place for latest technology

Justine M

People are very rude in here, they will not help you they will just dismiss you. They told me i can come anytime today i came they didnt let me in. Keep in mind this is 5 hours before closing and they are already not letting customers in.

Angelo Clarizia

Crowded place but worth wating for an attedant.

Daniel Hixson

It's an Apple Store. Of course I am going to rate it five stars. It is really really busy, but the staff are knowledgable and very helpful with everything. I will be returning for all my Mac and iPhone needs.

Angel Rey Reyes

Alot of the staff are uppity snobs but the few who geniunely care and help make the trip worth it

carl Johnson

Super busy everyday, but the wait is worth it. Good people and great costumer service.

Rene Luke

This store is *huge*! And crammed with people of all walks of life. We went there to have them look at my mom's iWatch. There is no specific "help desk", which is frustrating if you just need something quick. You have to wade through the sea of humanity at their various tables and entertainment areas and find an employee who isn't busy with ten other customers. I was pleasantly surprised to see that they carry some Wacom products, including the Intuos Pro. I don't know if they do some repairs here. You're frankly better off doing it all online.

Sunshine Gonzalez

Had an appointment was taken right away great service

Michelle Henderson

We had to come to this store to retrieve a replacement phone for my son after his phone was warrantied out. We were originally told that screen protector removal would be covered and it wasn't. After returning to the store to get his phone, the service was horrible. The staff was anything but helpful. They were more worried about the people actually purchasing things than us trying to set my sons phone back up and get it working ready. We asked several times to get help setting my sons phone back up and the girl ignored us both times and moved on to people who were just making purchases.. It was almost as if she didn't want to work. The screen protector was never replaced and we had to come home and figure out how to retrieve all my sons photos and information. My husband and I were considering making the switch to apple but not after that customer service. I rarely leave bad reviews but this one was definitely warranted. We will use the apple store at the florida mall for future needs.

Tiara Fields

Awful Management, Awful Customer Service Representation and an overall Awful local. Find another local Apple Store to patronize.

Elfresh

Extravagant mall, very impressive

Daniel G

Big Apple store, well organizad but it´s hard to contact a sales person. When I bought my macbook pro at the end of December 2014, they delivered me a macbook pro from mid 2014 instead of late 2014. I preserve the bill.

Koyote Kola

Lots of people buying and getting technical help with their products. I personally don't like Apple products, but their level of support is unbeatable.

Jonathan David Montgomery

Fantastic. Fast paced, efficient but human.

Chuck Josh

Great atmosphere, but seems always crowded. The staff know their onions.

Tink Vasickanin

I came into this store after eight on a Monday night. There were plenty of workers and a fair but not unreasonable amount of customers. I tried to catch a workers eyes for help. Nothing. My husband and I each took turns standing next to a helper to get assistance. On the way out we encountered two female greeters. I mentioned my frustration in finding help. The sarcastic snarky female asked what I was looking for and if I was ready to buy. At that point I realized after waiting over twenty minutes I had already answered my own questions. Her smirk spoke volumes on how little she cared. I told them never mind I’m leaving. With a smirk I was told to ...have a nice day. Will be going to the Florida Mall or Altamonte Mall Apple stores from now on where I have been treated better.

Cleo Ellis

Customer Service was excellent. The representative was clear and concise. He's a great asset to the company

Fowzer Junaideen

This is my apple store. The service is perfect although the place is always busy. Even when the new phones come in they are well prepared and organized.

Toni Steed

Always a pleasure to go to the Apple Store. They always look after you and send you in your way satisfied.

maria hurcades

Employees very helpful and very nice

Natascha Kempfe

Incredible customer service, but this is a high volume store so you should expect to wait a bit. I recommend ordering online and picking up in-store.

Emilee Lewis

Very disappointed in Apple. I have the apple watch and it was working perfectly until the update came trough. After clicking to update it froze my watch and will not get past the update point. Apple wants $199 to fix a software issue they released. Now my perfectly fine working great apple watch is basically trash. I can pay $199 to fix it or $249 a new one with warranty. Insane. Well not purchase another one and switched to Fitbit. Even more disappointing is when I emailed them this issue 2 months ago, they have still not even replied to my email. What customer service they have.

Jeff Owen

Very busy store. Was greeted promptly and everyone was quite helpful. I dropped my laptop off for a battery recall and was able to have it shipped back to my house. Took 1 week which is fast

Lacey Noel

Good service but ridiculous wait times. We spent 3 hours to complete a 10min task. However, there really isn't anything they could do...just too many customers. I guess that's a good problem to have.

Hadi Yasin

I went there two times and i talked to two of their manger’s and both of them were very mean and i feel like they don’t know what they are doing. I was very disappointed at that point. Never go to that store.

Luis Malpica

Clean mall, nice food court, and the best part no annoying people trying to sell you makeup or hair products.

Jeff Middleton

Arrived for appointment at genius on time. Got seated than waited like I was double booked. Twenty minutes later my time started with the apple genius. Then I'm informed the keyboard is need covered however they'll cover it this time, but they don't have one in stock so I have to return because they won't ship the device.

Aric B

Great and super fast didnt even have a apt and they got my ipad pro 11 replaced with super friendly service great attitude

Mobile Spa Services

Very good experience. Took my iPhone in for repair. Phone was beyond repair and received a new iphone in 2 hours.

Aisha Casanova

Service is excellent. However, you have to be aware that it could take some waiting period to get your device get checked if it needs repair. But the customer service is outstanding.

Fraser Neilson

Friendly and efficient staff. Busy as all Apple stores are but hardly any wait.

sebastian espinoza

Very busy, but great service!

Robert Craig

Super helpful staff . Had to replace my wife iPhone after determined needed new touch screen. It was a 6. They tried everything. Wound up getting an 8. They walked her through everything from set up to down loading her backup from the cloud . And we are from out of state . Thank you so much.

Blue Atticus

A hype machine. It's always busy AF, but they've got employees milling around like bees and they'll stop to help you if you ask.

Rafael Laurentin

Not an apple user. Took my dads tablet and very quickly got it taken care of and out the door. Great service experience!

TheBeardedHippie

This mall is very beautiful, upscale, and while shopping this is for the guys here. if your shopping with the one you love. just sit in one of the chairs. The atmosphere is calming, so you will not be stressed out as we all know how stressful they can get when shopping. any ways I recommend everyone wwho is not from florida to visit it. it will not disappoint you :)

Jay

Always great service like you'd expect from Apple.

German Robles

Great place to buy apple products ..

Steven Sanders

The store appeared untaken care of, not what I expected from an Apple store of this size. Our assistant not only made the purchase more complicated but then gave us the wrong item. I asked her if this one would fit my phone she said yes. I live in Orange city which is roughly 50 miles from there what a waste of a trip look forward to returning that, not really. Veteran Friendly- ID.me

Eddie Clifton

Ridiculous seriously ridiculous. Days after the release of the iPhone 10 I was not allowed into the store to buy a laptop for over 2 1/2 thousand dollars because there were loads of Deadheads inside the store. Why don't Apple employees tell these people who are clogging up the store. That places like Best Buy and mobile phone carriers stores have ample stocks of this phone you don't actually have to go to the Apple store to buy it. I went to the Microsoft store purchased a fantastic laptop from there. Apple is so dated.

Yousuf Muhammd

One of the best stores in the city. Latest products n versions are available. However older versions are also available for less price. Staff are ready to help you as they are well conversant.

Albert Sanchez

Very good attention! Pretty place

Kevin Amador

I liked the way they treat their costumers

Christan Ford

My trip today was smooth as can be. I scheduled an appointment and upon reaching inside was immediately sat down. It was very crowded today and I sat down for only 5 minutes before I was assisted. My problem was quickly isolated and a solution implemented soon there after!

Ben Ramirez

This place is a madhouse. Whether you have an appointment or not, expect to wait hours to get help. Avoid if possible.

Monica Alfani

Love this place. If you go to the Genius Bar please go with time, bc you are probably going to wait

Jessica Dickens

Any apple needs go ..Love

mike davis

Great service young lady took her time n fixed my issues

d Perkins

Very busy! The employees will ignore you and not give you the time of day. The wait to make an appointment is ridiculous. My phone completely stopped working, I had to make an appointment a week out. They need a better system in place. Even to pick the phone up, went a half hour on a Tuesday before the opened to get my phone and still waited 3 hours to be seen. Joke.

Sabryna T

Already waiting here for more than 5 hours. The picture I circled was the second line they lineup after our line. The red circle area was packed and now is almost clear. But we still waiting in our line keep waiting like forever. How can the people behind us got quicker service??? Not fair!

Enmanuel Pichardo Nuñez

Good store of Apple. Like another store always be full of people. You have to wait a few minutes for been helped by a Apple employee. The employees are so good and explain so well your questions and dudes

Nawaf M

Apple The mall at Millenia The staff are great, thanks apple for keeping on the high standards with your staff in all over the world, as I tried apple in the UK around 3 branches, Dubai and here in US more than 2 branches and they all deal with the same professionalism.

Max M

Came in to have an iPhone X replaced under AppleCare so when I checked in they knew exactly what was going on. Waited an hour in the food court to come back to the store after it was my turn to wait an additional 30 mins to actually see somebody. Only to be told what I should’ve been told an hour and a half earlier, that they didn’t have any replacements in stock, nor did any Orlando stores.

Joselito Santana

The store was a little busy but that is expected walling in the store with no appointment. Other then that the reps were super helpful and exceeded my expectations with every question and issue I had.

Oksana K

On June18th 7pm I had a wonderful service at our Millenia Mall Orlando store!!! Young gentleman, Chris, the Apple store consultant, treated me so kindly, helped me in 15 min, For free

Juan Garcia

Saw slot of workers but non were looking up so they were missing the people standing around looking for assistance

schuyler buffington

It's like any Apple store I suppose. Expensive. And full of Brazilian's. So. Overall. Not good. I guess. What do I know. I have an Android, why are you even asking me.

Bobby Bosler

Great and easy experience upgrading my wife’s 6S to an XR. Even though the place was cram-packed with people, I still felt like I got individual customer service. Josh was very helpful, knowledgeable, and personable on the pre-sales side of things. Though there was a long line to make a purchase, it moved quickly and efficiently. The actual purchase was so seamless, I hardly noticed I was dropping over $500, which is a good thing, depending on your perspective.

Breanna Sutherland

Absolutely the best customer service, the second I walked in a lady helped me to pick out my brand new MacBook Pro and a cover for it. But more importantly Bob really was amazing he was the nicest most soft spoken person to talk to about my new purchase and he explained a few things to be about it. Bob really was amazing helping others at the same time but giving the same great attention to all of us. Very genuine! He knew exactly what he was doing. Thank you Bob and Apple!

Hicham El Baraka

Very disappointed with the customer service I received from both associate and the manager, they said nothing we can do for you even though the products are less than 8 months old, way to go apple

Palmetto Forest

The worst Customer Service! Literally half a dozen employees standing around REFUSING to help me purchase an item that is in stock. MANAGER TOM D. Couldn’t care less.

Robert James

Nice store but always crowded. Need the A/C colder. The people know their stuff.

Luis Quinones

Had an appointment at 1:35 to get my screen fixed, I knew I was going to be late, but I called in advance to make sure I would be able to be helped, they said it would still just be a 15 minute wait time, so I drove an hour and 20 minutes just for them to tell me I will not be able to be helped for another 2 and a half hours and the repair would take until at least 6pm. Very unhappy with my experience will NEVER spend any money here again.

B King

I had a lot of fun. I played with a couple of things and no one bothered me, but I knew they were there to help of I needed it. Great store!

Jesus Benitez

Even though it is always busy and packed, they have been able to help me with all my problems with my phone. I went there last week to buy some AirPods and little spent 15min max in the store. Fast and great service

Tarik Beltaib

They did nothing for my kids iPad mini!!!! We forgot the id cloud and password !!! They told me bring the original receipt from Taget in west Virginia !! Target said we can't do that after 90 days!!! Bay the way I bought it in 2015/ 11 .

Myra Melendez™

I had a great experience! The customer service here is wonderful. I came in do to having battery/charging issues with my phone. Sebastian was very professional, and helpful. I am a satisfied apple customer. If I have future problems this is the location I will go to because the one at the Florida mall wasn’t as helpful.

Evelyn Otero

Lively fun atmosphere. Great customer service when one is available.

Tuong-Chi Pham

We bought an iPhone for my mom. In and out in 15 minutes.

Oscar Koeke

Nice! As all apple stores

Casey Dalal

Just insanely busy. The store is not large enough for the amount of people it needs to handle and the staff just seem overwhelmed a lot of the time. Also, because of the crowding things just seem a bit dirty inside.

Why So Serious?

Love Apple computers.. Been using them since the 80's. However, their prices are though the roof and are reaching a point where even their loyal customers will look elsewhere.

Boris Leonardo Omana Suarez

Good customer service they are very nice and take quick care of you if you need help

Renato Ribeiro

Top.

Mohammad Hamed

If only Samsung phones were a little bit better I would absolutely switch. I see that day coming no doubt!

Evelyn Figueroa

Great place we had to make an appointment but it was worth the wait

R Palmer

Crowded, but service was fantastic. Staff was prompt, friendly and amazingly knowledgeable.

Brion Renzi

Apple store is amazing! Awesome and friendly service.

Chetan Swamy

Huge collection of all products. Quick.

Mo Cleary

Went to Apple Millenia to purchase an iPad plus I was having problems with my passwords. Rolando Morales helped me and I can’t express how patient and caring he was with me. I’m an older woman and very uncomfortable with my iPad he was so understanding and knowledgeable ..I left there feeling very comfortable with my iPad..I traveled an hour to get to your store and it was well worth it.. Thank you and thank you Rolando...Mo Cleary

Mr T

Always busy but staff always very helpful and patient

Ayush J

Great genius service AND purchase experience. Got my macbook pro display replaced. Very friendly employees. Unfortunately the store is extremely busy on the weekends but to be fair it’s one of the very few apple stores in Central FL.

Jennie Levy

Great fast service with appointment.

Daniel Pinheiro

Great store! Great staff! Highly recommended!

jennifer anderson

My daughter's Apple head phones had stopped working correctly, so we were there to get them all replaced for free under the warranty. And we were locked out of the iPad that she had. So they erased it and reset it back to factory condition. I love Apples customer service!! We normally go to the Apple in Altamonte Springs Mall but it was closed for renovations.

James Beaver

Really busy, wait time was alright for picking up a prepaid order.

Kyle Pritt

Wait times for this location are ridiculous. Also charging me $350 to fix a $75 part or telling me to buy a new computer? My computer is not even 2 years old!

Deeshaun Bailey

We are going to see!

Shuocun Yang

5 hours wait to get an iPhone. Waited in circle after circle, while some staff are walking around and doing nothing. People came in from a different line way later than us got out way earlier than we do.

Marilyn Petty

Great customer service! Having an appointment is definitely a bonus!

Oca Dri

Great product

lee hockett

Always helpful just busy as can be

Brad Stroud

I just wanted the battery replaced in my wife's old iphone 6 so I could use it to see if I wanted to maybe think about switching from Android. I told them I know it had evidence of water intrusion and he said he'd check the internal sensor to see if it made it inside. He took it back and came back in 5-10 minutes and said no evidence of water so good to go on the swap out. I come back in 40 minutes only for them to tell me they found evidence water had made it further inside and they wouldn't swap out the battery. Not even when I said I could care less about your 90 day warranty. I'd waive that. Total waste of my time. I called a local repair shop and they said no problem, they'd do it.

David Brooke

Great place, really large apple store