Reviews of Apple Florida Mall (Computer Repair)

David Carver

Typical Apple store. Always busy.

Ramy Girgis

Wooo. What a crowded place, yet still good service and amazing sales people

Doug Wright

NOTE: Be sure to call ahead to book an appointment for any service issues... Very well organized considering the volume of traffic! Staff are extremely friendly and helpful. Spent nearly an hour helping my sil getting her dead iPad resurrected and doing a complete diagnostic on it. She took advantage of Apple's trade in policy and for $100 got a new iPad one generation newer than her old one... Excellent service!

Maricia Mckinney

Nice big mall, very clean and has everything one would need.

Yeison Galeano

Went in to get my wife's airpod fixed and walked out in less than 10 mins with a brand new pair. Great customer service

Mark Kilgallon

Same boring products that refuse to embrace user customisation. No true inovation in many years.

Mikolaj P

worst store organisation ever, complete chaos and lack of service, comparing to Europe

Frank Boynton

Very competent sales team and they have everything Apple has to offer

Ali Rocha

Our experience at this apple store was excellent. My husband had an issue with his Beats (and we will subsequently be writing them a less enthusiastic review) and was kept on hold for long periods of time and being transferred to all kinds of people that claimed they couldn't help. All he wanted was Beats (which cost $300) in the color he purchased, rather than the black color that they send everybody who sends their headphones in for 'repair' (keep in mind these were new out of the box, but one side didn't work). We went to Apple, not expecting them to be able to do anything, but hoping they could communicate with someone a little higher up. At first, they couldn't. They had him call beats and try again. He was on hold, being transferred again, and was on the phone for over an hour. Patty, who was by our side the whole time, went through hoops to help us out and eventually her and her manager were able to figure out a solution. Patty was honestly incredible and we are grateful for the help, patience, and understanding they had for our situation. When you pay that much for a product, it should at least be the right color!

Kanandha Chimite

Great service, all who attended me were very friendly, and served me very well, I recommend to all.

Linzi

Nice to have some air conditioning. Good selection of shops. Not keen on people standing at door ways trying to get you in

Mike Donit

The staff there is the BEST. Polite, courteous, smiling. I genuinely felt good to be there. And the product a1 of course

Thomas Liston

I truly enjoy my apple products. This store it’s always busy. But they got me in and out Went next door to the Microsoft store. You can faster service. Because no one is shopping there.

dorothy francis

It is a circus in there hated it hated it hated it if you want to be jam-pack and the prices are ridiculous okay that's your place but if you're looking for a bargain or at least halfway decent phone please don't go

Tommy Farmer

Very busy store but the staff was still helpful.

Dr. Jerald Feinstein

Great store and a lot of fun with really knowledgeable staff. The usual activity with crowds of people playing with the equipment. So crowded it was difficult to get to the gadgets. Might be a good idea to enlarge the store to enable more people to get to the products.

Luis R. Alba

An excellent customer experience for a repair done to my phone...from Steve Leahy the store Senior Manager to Ian and the rest of the staff were extremely professional and knowledgeable as to how to resolve my issue quickly and walking out of the store feeling really good about the choice I made to buy Apple products over the years

royalcuteness .

My phone got water damage and I took it to the Milennia Mall and this specific male apple specialist was so rude and dismissive today. He looked at the SIM card and said the phone is fine and dismissed me. I went to the Florida Mall Apple store and they ran diagnostics, cleaned my phone, did test calls, etc. Steve Jobs would be disappointed in the Milennia Mall store but the Florida Mall store was so exceptional that I ended up getting an upgrade! Thank you Pierre and Cardi from the Florida Mall for your assistance and for providing quality customer service!

Rayhan Shuvo

Got my first Mac here. Good stuff

Karri Fisher - Animal Informist

Got lost really easy but so many shops. Plenty of bathrooms, very clean, good food court.

Felipe Pantuzza

If you’re and Apple fan, every Apple store is your dreamland. However, since Apple is Apple, the prices are WAY expensive! Great experience to be at that store!

Nabil Salem

Good products. Always crazy busy place. The wait to be helped is way too long. Apple needs more shops,maybe on a strip mall,like T-Mobile&A&TT.

Alexander Barriga

Great store! Full of helpful people :)

Edgardo Cordero

Like always great service! It always nice to come here!

Roci Almeida

My happy place

ru ru

Always full !! Nice costumer service

Mike Bergmann

Definitely schedule an appointment and they will do their best to take care of whatever you need!

Niall Stanton

The place was nice and the staff was great in helping you.

James Tartisel

I wasn't smart enough to shop here.

Allan Freitas

Como toda Apple: clean and perfect

Ian Gonzalez

Sold me a broke iPhone 6 when I was trying to upgrade to the same model of iPhone but with different amount of storage... lied to me and told me I had a 1 year warranty with the phone, but turns out the warranty expired years ago.

Nirmila Saleem

Purchased my first Apple Watch ⌚️ There, the guy was knowledgeable and courteous. Good experience

Ashley Thurston

Went here to buy two new Apple watches. The store was packed, but I was greeted within seconds of walking into the store. The associates that helped me out were phenomenal. They were very informative and didn’t try to sell me on every upgrade there is! Perfect experience.

R DS

They simply don’t care about apple customers. I used my apple watch 4 ($529) for only two days and just completely stopped working. I went there to have it fixed and after ask for help to 3 different attendants (all of them saying thay could do nothing and to try another attendant) the forth lady said to comeback after 4 days because they can’t keep my device to repair and they have no available time before 4 days. They want just to sell. Terrible service.

Edel Montalvo

Good service and resolve my issue the first time at a reasonable time.

D RockAfe11a

Awful customer service and no organization.

Krystal Platt

Every time I have come to the Apple Store, it’s incredibly busy, but I never had to wait too long. The staff are always friendly and knowledgeable and are willing to spend time answering my questions, which I always have tons. There are classes to learn more about your Apple products and there are even classes for kids, like coding and drawing. Oh, did I mention the classes are FREE?!?!

ian Morton

The usual apple store when we visited was very busy and had quite a wait

Rukaieh Tv

We are have fun there sooooo much

Bruce Gordon

Found the first not helpful employee of a Apple store worldwide here. Really bad. Had to look around for another employee to assist us.

Robinson Rodriguez

Great service from Irwin. The wait wasn't as bad as I thought it would be. Bought iPhone XR. Staff was very helpful and knowledgeable.

Brigitt HooSang

Excellent service! Be sure to make an appointment before going. New Years Day is very busy!

Joey Antrim

Very friendly staff, and informative. However every time we went in we had to seek someone out. Also, the repair took 45 minutes longer than anticipated.

Dennis Troche

Great customer service but the store always pack. They need to do another store near the area or do something to reduce the waiting time

osamede edokpolo

Nice and warm agent who was very helpful in setting up my new MBP

Sara B

Carlos was helpful. Genius's they are. Fixed my device and was on time for my appointment.

lisa murray

Good coustomer service but remember to make an appointment very busy place.

Michelle Woodrow

Excellent service! Very Happy!

Mike Fuqua

Very large Mall. Saw repeat stores from end to end. Ex. Payless, T-Mobile, and GNC had 2 stores. BIG MALL

Mark Waskelis Jr

I went in with a pretty convoluted problem that I didn't expect to get solved to begin with, just thought I'd try and it was Clay that helped me. Clay did an amazing job with resolving my problem that I had no hopes of being fixed by any means and he made my day by helping me out. Much gratitude towards my man Clay! Thank you.

Rafael Quinones

Great customer services Thank you Sean an Christian V for all the help with my phone today. Apple your team makes the difference Thank you.

jltconnections .

Liked the mall deals were average

Melk M

The service at this place is awful. The “Apple geniuses” act and talk to you like they are better than you. They make you feel like you shouldn’t be asking questions. I feel very unwelcome every time I’m at an Apple store.

Saif Ullah

This place is mad palace. Always crowded jam packed place. Awesome place

Jim R

No kind of help at all, I was advised to go online or comeback in a week when there would be less ppl or make an appt in two weeks

David lee

Beautiful Mall with all the best stores and good places to eat. It even boasts a Tesla walk in store! Worth a visit

William Bumgarner

Always busy, but the employees are always helpful. Genius Bar books up a few days in advance, so don’t try to walk in and expect to get your device fixed. They’ll happily make an appointment though. Plenty to do at the mall while you wait.

Camilo Torreblanca

Very expensive products for the quality you get. iPhones used to be very good phones. My iPhone 7, which is supposed to be splash resistant, is water damaged. I think that miss leading people into thinking that your phones are water resistant is unethical. I'm sure that you are getting money from repairs all the time due to water damage. Your business sucks, but people will move to another place if you don't provide value for such a high price product. It's a matter of time, you just lost another client.

Raym0ndd Coburn

The staff really loves to make me feel accepted !

Bryan Li

Pretty much what you would expect from a larger mall.

kavin rodriguez

I bought an Iphone XR less than 3 weeks ago and is not turning on at all , I made it at 9:00pm and they lied telling me that the sytem was down but they were about at least 50 people in the store. And this store is the closest about an hour away. Is not my fault there product is not working. Im very dissapointed . They wait any time to sell you the product but to replace a faulty one .I have to go the next day.

Michael Minor

Very busy but very nice.

E. Feliciano

Even though the store was very crowded, me and my husband were greeted within seconds of entering the store and was directed to the right direction. Staff immediately let us know the store system was down and the inconvenience this may cause. We decided to walk the mall to give it time to the system to reboot. As soon as we came back, again staff greeted us within second of walking in. Very content with the customer service I was given.

Vicente Figueroa

Quick and on point service...

Kristine A

Very busy location... Tourist. Staff is rude as can be. They offer military discount, but only online.. manager was useless. Buy an Android, Apple has lost its mind. 1k for a phone with no innovations better than a tip calculator.

Miss Mia

Amazing crew! Got really scared on how packed the store was. I really thought It was going to take forever, to my surprise taken care of and out in 20 mins. Please note I did an exchange on an iPhone we bought online and hated it. Apple had no issues immediately exchanged for the one we wanted. Thank you guys!!!

Samuel Logan

First time at apple store... Its a beautiful experience. All their employees is loving. They did wonderfully well and I'll come again.

Cliff Corley

Well I will admit I like most all Apple stores. This one, being in the Florida Mall was extraordinary busy. You're the Apple store employees were still engaging with customers, and is always not the least bit pushy. The store is clean as can be, every single item that I or my kids picked up or touch to test and play with work perfectly. And probably most importantly, they had plenty of staff on hand to take care of it busy floor traffic. Most folks go to the Apple Store nearest them, of course I get that. But if you find yourself near the Florida Mall need an Apple Store, make sure you make the trip.

Juan C. Vargas

Omg this place was packed. I have to be honest, I do not have an iPhone but I went with one of my friends because he needed a checkup for warranty. If you want to go to buy they will take care of you immediately but if you go request service the waiting time is around 2h to 3h. Please apple hire more people people for warranty not only sales staff.

Mike Slaven

Nice mall, very big with everything you can think of.

Stéphane JUSKOWIAK

Perfect place for buy your iPhone iPad the staff are amazing

Mark H

I'm from England . Saved £ 300 pounds

Heather Cordova

Super busy I mean crazy! However I had an appointment and I was in and out great customer service make an appointment and you will have no problem!

Rene Torres

I went there because my IPhone was not turning on and the technician told me that I have to buy a new one because this one was unrepeatable I walked out and stopped on a booth outside and they replaced the battery for $100. And my phone works well now. This store is sucks!!!

Frederick Lobbrecht

Got what I needed,the service ws goooood. The store was full and in 20 minutes was i done got my I pod 6 gen 32 gyb. The place was full house. Tremendous service!!! Really no joking

Acir Estevão

It's what you would expect from an apple store, but with 1000 times more people. Tourist's favorite place.

Riad elsarafi

Very great phone ios perfect

Falcon thenile

Very rude attendant Ryan, treated us with so indifference, like he was making us a favor. Just bought because of the quality of product. Very disappointed with customer relationship.

Fowzer Junaideen

It was the first day the new iPhones came to the store. There were lines of people waiting for there appointments. It was well organized. It was very busy yet they had enough employees to help you with all your questions. I had an awesome day there and got my new phone.

Daniela Green

Quick service, and I liked that we dont have to stand in line to pay. We paid the sales person on the spot

Christopher Reef

Only reason I don't give this store 5 stars is because its always so busy with the brazilian tourists. Other than that, every encounter I've had with an apple employee has been great. My last one was getting my airpod case fixed. It had to be replaced. The employee even tried to see if he could lower the price for me. In the end he couldn't but I appreciated his effort.

Jayjayexp J

I loved it they helped me pick out what I needed I would go back any time.

vicky Gonzalez

Good stores and very clean

Peter O

Busy store, but still had clerks offer their assistance.

yousuf saeed

Good mall but not a cheap mall. Apple store is available.

Ioannis Kontzoglou

It was a classic Apple store. Everything was fine, well set and the employees were kind and helpful. But I am an android guy.

Wendy C

The service here is awesome and the staff is efficient. However the place gets super crowded so be sure to check online because without an appointment you might be looking at hours of wait time

Bill Hennessey

The store is always packed with customers, but yet they always seem to have a helpful friendly agent who provides knowledgeable assistance!

Stephen Marquez

It's an Apple store and that means constantly crowded. I have received good service here and have made purchases as well as been in for repairs. Make reservations for repairs if you don't want to wait all day though. After my last experience buying a non Apple product online, I wish I could have afforded to come here and buy Apple again. At least I can deal with a real human living and working in this country who speaks good English.

adressaskirt

(haven't seen the renovation yet, going off what ik from the pre renovation apple store) yep its an apple store, and it seems to be about average for an apple store. not a huge fan of the company but everything's super clean and the displays are great. never had to have anything repaired, so i wouldn't know on that.

Marty Lunsford

I sent my wife in this store to purchase a pair of AirPods . The new ones are the same price as the old( according to the person on the phone). But they quickly took advantage of my young wife by selling a pair to her for $200 instead of $160. Don’t send women by their self here! They will take advantage of them. We returned them today; I’ll by some at an honest vendor.the excuse given to me today for over charging her was “they can charge wireless on a pad”.... I don’t have one, you can’t use them when they are charging regardless, and this “up charge “ was not disclosed. Beware

Mark Terreti

Great selection of games and accessories. Quality service

Matheos Brainer

It is a great mall, but the wifi here kinda sucks

Karah Tillett

Everyone is so eager to help. From the moment you walk in, you’re immediately approached by an employee offering their help. I went in to diagnose, and fix my iPhone. I was taken care of immediately, and within less than an hour my the issue with my phone was fixed, and covered by warranty. Apple strives for perfection, in every single aspect of their company. I will always be a loyal customer, because of that and the superior customer service I receive every single time. Thank you.

North America Security Agency

Worst customer service that my company has ever experienced. The staff has no genuine interest in helping their customers resolve their issues. I would highly recommend against doing business with this company or at the very least at the Florida Mall Store. Even after speaking with managers at the store, they were not helpful in addressing the issues and resolving them. The business team doesn't have any clue on their own products and services. Our company was looking at switching from android phones to apple phones and we are extremely lucky that we started with only one phone and were able to find out early on how bad the customer service and business support really was prior to buying all new phones and switching. We really did save ourselves from major headaches and issues in the future.

Katie McDaniel

Went in to get an iphone and watch. Was completely BLOWN away about the customer service offered by Will. He went above and beyond by a mile!! I couldn't thank him enough. We sadly came in a little late. So the store closed and he didn't rush me, and even went BACK to give me a discount he realized I qualified for. Thank you will. You made my experience not only memorable....but made me feel better about switching from Samsung to Apple.

Edwin Martinez

Bought an iPhone very crowded love the phone

Kristin Robbins

This mall is busy. Park by Sears walk, is the best idea. There parking lot is empty. The mall has great stores, but if there is sale it is crazy, you can't even move.

German Robles

All you need in apple electronics .. perfect place

Alex Tonos

Great service, awesome staff. Store was packed! And still service was pleasant and super attentive

Manas Atholy

Excelent great customer handling with friendly staff

Garfield Robinson

I was very beautiful real nice place everything is there

Ninja HD

HIGHLY RECOMMENDED! Manager is awesome, she helped me fix my iPhone 8 in a short amount of time!

Wildnellia Diaz

Excellent service special thank you to MR GAVIN .

April Harvey

Went to the Apple store and I've got to say I couldn't have been more impressed! I've only ever been to the one in the Altamonte mall, which I suggest you don't go to, they are terrible there! At this one, I was promptly greeted and taken care of without any issues. Alyssa helped me and she was excellent! Very friendly, helpful, knowledgeable and prompt! The manager was also great, didn't get her name, believe she was the manager because she's the one who arranged Alyssa to assist me. They were on top of it. I was in and out in under 30 minutes. I was there to make a purchase. Any time I've been to the Altamonte one, I'm stuck there for hours, the staff don't express gratitude for your business whereas this Apple store did and the employees are not concerned with how long they take to check you out (told them I had to get my son and they continued to have a conversation amongst themselves instead of actively working on my order until I then reminded them again I had to go, unacceptable). I live in Port Orange and the extra drive to the Florida Mall is well worth the drive in order to receive way better customer service that's friendly and prompt! Thank you again Alyssa and the tall blonde female that assisted me! Excellent customer service that's thankful for your business!

Levi Rechlezki

Apple Stores are well-known for outstanding service but this particular location exceeded all the possible expectations, went over there today to fix multiple issues with a phone and got the most comfortable experience I've had with Apple. The staff went above and beyond Special thanks to Tiffany for being patient, professional and understanding and the manager named Clay for swift response to my requests

Mary Roe

Great Service again at the Apple Store and this reaffirms the reason why we buy Apple products. Service after the sale - whether in person or on-line chats!

Adrian Tyler

really great staff and help

The Brutal Master

The workers their performed like a well oiled machine. I mean it was like a bee hive, everybody had a specific job and they executed it flawlessly. They get my RESPECT!

Deepti B

This is a big mall with lot of shops. Even if we don't intend to buy anything, it is fun to walk around, and window shop. The dining pavilion is huge with quite a few eating options. It is one of the best malls in Florida. There are lot of parking spots; hence, parking shouldn't be an issue.

Am Hoff

Rude employees. Rather stand around talk and hang out. Everyone stopped working to clap cheer and hug? So rude, disrespectful, horrible customer service.

Wayne Hough

Smells like a gym locker room for the cost of the phone you would think they could afford a few more stores

Kenneth Mbugua

Buzzing! Super helpful staff eager to help you buy their stuff.

Donald Bryan

I’ve been to a ton of Apple stores and have almost always had great service and knowledgeable staff, and of course the full selection of Apple products on display. This was the exception on almost all of those points. I finally talked my mom into getting at least an iPod so she could FaceTime with my 5 year old on her iPod. My wife, her whole family, and I all have iPhones, so our daughter has an iPod for FaceTime and to play on when we travel. My mom has android and didn’t want an iPhone most likely but said she’d check out iPods. This store had none on display and wouldn’t bring one out unless we were going to buy it. When we got my daughter from a store in MD they had 3 on display and brought out one of every color so my daughter could pick her favorite. Supposedly all were in stock in this tire but in the back. They weren’t busy either, at least not anywhere near as busy as MD and DE stores. The clerk was a bit rude and just said to look at iPhones since they were the Alsace except the iPod couldn’t make calls. I had to explain to her that there were several big differences, most importantly was a big size difference and with my moms eyesight that was a potential issue. They’re mostly similar but she needed to handle one before spending several hundred dollars and my daughters was back at a hotel. We didn’t get the iPod or anything else even though I was debating on a Mac Book Pro before we walked in. I’ll pick that up from the DE store when I get home maybe.

Andrew Hilton

Great experience for me, my I phone 6s display/screen failed. Made my appointment, service was fantastic, had lunch and walked the mall a bit, phone repaired and I was on my way. Thank you Apple Team.

flames79

Baaa baaaa ..,bleat bleat her come the sheep

Leandro Alamino

Awesome stores

Lyndon C

It's a pretty big Apple store with plenty of employees to help with whatever you might need. Would heavily recommend setting up an appointment if you have need of repair services which you can do online as well but only up to a week out.

Andrew

Amazing store and excellent location. Very helpful and friendly staff. Will definitely return to this location. They had answers to all my questions. Bought a Sphero Bolt robot for my son’s 7th birthday.

Erica Davis

I walked in first thing without an appointment and was pleasantly pleased with the quick service. I walked around the mall until I got a text they where ready. HOWEVER the service it self was useless. Something was stuck in my charging pot. The lady took my phone In the back for less than 5 minutes before returning it and saying it couldn’t be fixed. Pretty much an expensive paper weight. I went to my local AT&T store just to buy a new one and the ladies there spent 15 looking at my phone and fixed it!! Not happy at all with apple

Roger Miranda

Good service, got my iphone covered by warranty.

Tariq Mehmood A khan Member Sindh Bar Council

Wow that's really cool good

Apple Customer

I've taken my laptop in for repairs twice at this location. It appears that the staff have an incredible lack of communication, both between employees in the store and with customers once they leave. The first time, I had my laptop gone for an entire month because they failed to fix the core problem of my computer and repairing it led to more mysterious. After a month where I had to do most of the calling in order to get any updates about my device, they gave up and gave me a new laptop. They consistently failed to provide me with any information and I had to contact the store and Apple Customer Service several times because this store failed to answer any correspondence. Several times I would call the store and it would fail to connect, even though the store was open and I could visit it. This would happen often and without warning or apology. Now, it's been a year since I received the new laptop and I'm having a simple mechanical issue. I came in earlier in the week to have someone address the problem. It was a very, very short appointment and I left confident that I would come back and drop my laptop off on the day I said I would. I have now come back and am writing this review because I've ben sitting here for far too long because they can't find any documentation of my earlier visit. They're always typing on their iPads and yet nothing gets transferred between them. The tech I met with earlier isn't here, so they're left twiddling their thumbs and assuring me that someone eventually will do the exact same thing that was done on Wednesday, only this time they'll do it right. The employees at this store are not incompetent per se, just apparently unable to keep up communication with a customer who does everything right, leaving said Apple Customer to be frustrated over what was supposed to be a very short follow up of a full appointment. If you are seeking repairs, go to another store.

Mario Feliciano

Great apple store located inside the mall. Always busy and full hard to get someone to attend to you due to the high quantities of people in the store.

jose barrientos

Attentive and nice apple Genius’

Marian

Super busy but always fast service! Very nice people and very helpful!

Farah Oyhenart

The store is open for you to try out their products. You can play and swipe and use all of the products. It tends to be a little packed but to be honest it's really nice.

Jason Greene

Too packed. 4 hour wait for support. I understand it's a popular store but the lines and people can be managed better

TotalOrlando Kevin Maw

Just too busy. Insanely overwhelmed by customers Should have a better plan than this

Camille Blondin

Fast service. I made an appointment through Apple chat the day before, showed up a few minutes early was was in and out within 30 minutes. Was getting a replacement phone for faulty speakers.

Norman Salazar

Great store, it has everything you need from Apple. I went the day the iPad Pro was launched and I got exactly the model I wanted plus accessories.

Frank Sepulveda

Please is normally very very busy but I have had the luxury of being there and getting helped out pretty quickly. Would recommend anyone if any Apple products as needed usually has a large variety in quantities of products.

Wilson Sales

What a Persian Market. Still can't understand why so many people in the same place just trying and looking for assistance. Wouldn't you expect less problem in such an expensive device?

Gregorio Cruz

HORRIBLE SERVICE...ALL I NEEDED WAS MY PHONE UNLOCKED. THEY SAY WALK IN WELCOME ON THE PHONE BUT YOU GET THERE, THEY MAKE YOU TAKE AN APPOINTMENT. I MADE AN APPOINTMENT. THEY SAY YOU NEED TO WAIT TO GET CHECKED IN. WE WAIT..WE GET CHECKED IN AND THEY SAY TAKE A SEAT. AFTER AN HOUR, I GET UP TO ASK WHY THE LONG WAIT. THEY TELL ME I AM NOT CHECKED IN. THEY HAD ME WAIT AN ADDITIONAL 47 MINUTES...MEANWHILE, I WALK UP TO 3 WORKERS AND THEY DO NOT ACKNOWLEDGE ME..I SAID EXCUSE ME 3 TIMES AND THEY WALKED AWAY...I CAN NOT BELIEVE THAT I HAVE SPENT OVER $5,OOO DOLLARS AND THIS IS THE SERVICE I RECEIVE. LAST TIME I GO INTO YOUR STORE, LAST TIME I RECOMMEND ANYBODY TO THIS STORE..LAST TIME I BUY AN APPLE PRODUCT...NEXT TIME I BUY AN APPLE, IT WILL BE AT WHOLESOLE FOODS....HORRIBLE, ANXIETY TO THE ROOF, MIGRANE AND STILL HAVE TO DRIVE OVER AN HOUR TO GET HOME..

Samran Naeem

If you are dealing with Steve the store manager, consider it won’t get any far, he’s extremely unprofessional and I’m sorry for Apple at Florida mall! I just needed to replace my lightening cable for my iPhone, he wasn’t able to help because there was no technician avail to test the cable and suggested me to book an appointment 5 days from today! Why in the world you need a technical to replace the cables? Absolutely awful and his attitude was not Apple.

Lori Sage

Like this location a lot! It’s always busy and full of people but the customer service is really great and quick! Everyone is always friendly!

Rachel Marcelle

This store is good enough to get 4 stars--it's fun and the people that work there are super knowledgeable and helpful. Have never had a problem, but I can see where one would occur due to the volume they handle here. However this is an extremely busy store and mall overall so that's probably normal.

neryana padron

Today is amazing day... I don’t need to wait a lot.... yesssss

Ousama Abraham

All the personnel are great, with a big smile on they face, knowledgeful of what they are selling. An extremely crowded store and you almost do not wait to be attended. A lot of employees. Best store. What can you say? This is Apple.

gerardo yaremi

Excelent attention. You will enjoy the experience to buy a mobile, laptop or tablet in a friendly, informal and comfortable place

Tariq Mehmood A Khan Advocate

Wonderful Mall it's really good

Angel Luis Navarro

Alwais pack but you still get assist

Hisham Shukair

I gave the 5 stars for the nice employee Muhammad. He was very helpful even with a super crowded store.

lightnight vampire

Amazing friendly people

anirudh kalkote

I wanted to buy two iphone xs we were getting little late we called and requested to store for that they were so rude to me and still i reached at store 3 minutes late they were again rude to me saying that we are closed.! Worst experience ever i never felt this much unwelcomed.!

Billy McClellan

All your Apple accesory needs....

imran ahmed

Well organize and really great service

Angel Reyes

I went into the Apple store a few weeks ago because of a “no service” issue with my iPhone 7. I explained it to one of the customer service reps up front and she immediately squeezed me in for an appointment. It wasn’t until 3+ hours later but it gave me time to charge my dying phone and sync everything to the cloud (which I didn’t have setup

Lisa Berry

Very busy location. Order online & pickup.

Margaret Gilmour

Crazy busy but service was good.

Jake M

Solid experience for the 2nd time with this store. I had an issue with the integrity of the store in Tampa and Raymond K made it right to the best of his ability. Would use this store again and buy more stuff here, they sell with truth at this location.

Rubens Souza - Alvo Maior Brasil

Very good. Congratulations to the Apple team.

Redders

Very busy, very good

Sara Gutierrez

The music at the dinner court it's too loud

Elizabeth Vega

Large mall, with many great stores. Great for families to spend the day. Good selection of stores and restaurants, even a kids play area.

Michael Hicklen

Great mll..The Apple store never fails

Jimmy Rodriguez

Great customer service

Dennis Smith

The staff in The Apple Store is amazing. They are very knowledgeable and very nice. There is always someone around when you have a question.