Reviews of Apple Altamonte (Computer Repair)

jeisenberg1981

Great service with very knowledgeable staff. Retail might not be in such dire straits if companies run all stores like this

Kendra Munroe

I was pleased with the service rendered,each representative was helpful and most of all knowledgeable

Dena Guthrie

The service has consistently been prompt and exceptional. I have great admiration for each of the staff I've worked with. We totally appreciate the triage system and quick fixes on minor issues. The Best!

Juliet Fuentes

Worst service I’ve seen. I just entered the store looking to buy an Apple Watch and first of all, they have like 10 employees talking to themselves and ignoring the customers. I approached one and ask him several questions which he answered in a hurry, like I was holding him from hanging with his buddies. He never explained how the watch works etc. Which is expected from a salesperson. When I asked him if he wanted to sell because of his attitude he was extremely rude. It just looks like they just want a holiday job but are not interested in selling. I just walked out and took my business to another store. Sorry Apple, next time try to hire more qualified candidates. Not returning here, ever!

Leah Rosa Oreilly-Morales

Fantastic Genius Bar, super friendly customer service, always happy to help. Quick, knowledgeable, and patient.

Arild Frustol

Best service personal we have ever experienced! Very pleasant & took care of everything effectively & completely.

Jeff Rowe

Very helpful staff. I am not a hipster guy but these guys know there stuff.

Sai Kakumanu

Absolutely rude services department and not helpful at all. It is easy and way better to send your phone to the apple care on mail and wait couple of days to get it fixed than going to this service center. In one sentence, Apple Altamonte mall made me to switch to Android. They are absolutely worst.

Shealee Velez

Waited hours for an appointment. Made the 40 min drive to the Apple store just for them to tell me that the problem I’m having with my brand new Apple phone isn’t covered under my warranty. Even though the lady on the phone that made my appointment was told the issue I was having.

Christine Pazmino

Battery exchange for iPhone reasonable price done in hour. Ms. Kay friendly service with a smile and enjoy your vacay. Cute little puppy. As you enter the store needed to get yourself signed on list. Line starts on left side in store. Waiting period 20 minutes. :) Sunday 2/11/2018

Dana Giesler

Told 30 - 45 min wait. Waited over an hour. Terrible. Go somewhere else

Kadir Abdool

Great great great service

Ghanshyam Gajera

They should at least update Google if they are going to be close remodeling.

Gert B. Frobe

Very helpful and friendly staff. I think some negative reviews have been posted by those unfamiliar with the "Apple way". They try to be hands on by approaching each customer. Don't expect to pull a number tape and stand in line. If the door greater misses you, chances are you wont be waited on at all. Simply explain to the greater why you are there, and they will enter you into the data base. Next, simply walk around looking at the latest, and staff will approach you when ready. Leave your expectations based on how other stores do it at home, and you'll be just fine :)

Pooja Desai

Worst experience ever. The store didn't contact back for macbook pro repair status for 2 weeks. No one had an idea what exactly is happening with my macbook pro. Extremely poor customer service

Pavani Bhargav

Friendly and helpful staff

Michael Bernard

Nasty employees, the store smells of mildew and sweat. I have never been treated so badly as a customer ever. I understand they think they are the only show in town but because of the way I got treated I probably will not give Apple any more of my $. Just plain bad all around !!!!!!

Evelyn Frascello

Top notch. The help is so knowledgeable. The place is packed but if you have time to hang around and wait it would be worth your time. Great place

Sujey R Valerio

Went with a coworker she got the assistance she needed fast and accurately and we were on our lunch break hahaha.

Anthony L

Friendly Staff got an apple watch here. Also they replaced the battery under warranty in a very quick and timely manor. Very happy with the experience.

Juan Barboza

Excelent services and good people... They solve the problem with my Imac.

richard narea

Made an appt. - arrived10 min early-they say u will be waiting 10 to 15 min of time. 30 min later - still waiting With 2 people ahead of me. Make good phones. Suckies customer service system. Really this suck.

Carl Noe

Always great service and staff

Joana C Rosario

I never write reviews but this experience just earned one. WORSE CUSTOMER SERVICE EVER. Made appointment and still had to wait over two hours to be seen for something that could've been avoided in first place. seeing people come In and out with no appointment was ridiculous. Never again.... been with Apple for over 5 years and I'm definitely changing after this.

Moss Green

They got are stuff done quickly and the workers are very nice.

Bryan Carlo

The stores truly wonderful the gentleman named Solomon helped me. He was beyond approachable, knowledgeable and a great asset to the apple store. I have been a long time customer of this store and truthfully.i will.continue to be. They care about the product and they certainly care about the customer experience.

Carla Prendergast

Don’t go unless you have an appointment. It’s crazy busy.

Peter Weiss

I had a great experience at the Altamonte Springs Apple Store. The staff were friendly and listened to the issue I had with my Apple device. They provided helpful support and I left feeling my issues were resolved. I really think the staff/managers are working to make this a great store!

Yamaha Bikers

Worst service ever. !!! Got 4 phones with Apple I recently get the iPhone X and phone start overheating I went to the store in altamonte FL phone get crack in the back because the heating problem well the senior manager of the store told me I have to pay 549 in order they can help me. I have Apple phone more than 9 years and to be very honest I will spect more from Apple. Very bad.

mabel navarro

Ok bad customer service

CJ Wild

Worst customer service, came in for exchange was asked to come back next day with additional product (2hr round trip) then was told the exchange can only be handled through customer care and I’d have to call. Great waste of about 4hrs on the weekend Apple.

Amber Coots

I came to the store needing tech support. Shawn was amazing and courteous. He assited and explained everything that was going on with my macbook. I have never had customer service so good at this store till today. Thank you so much shawn!!

Rose Irby

Quite disappointed with the store on this visit! The atmosphere has become noisy and chaotic. There were more employees than customers, however it took talking to three employees to finally get help. There were problems with connecting to the store's server - which was required to get the battery on my phone changed. Waited the recommended hour, came back to the store with a repeat of the above. Waited another 15-20 minutes before a tech came out from the back with my phone. Showed ID & paid for the battery. Got my phone back. And this was WITH an appointment! You would have thought we were undesirable characters wandering into the store. Not the sort of experience I care to repeat. If customer service across the company has dropped to this level, it's no surprise Apple's stock had dropped in value.

Chad

Great store with helpful employees as usual. Good display of products to choose from and never really too crowded in here either. I recommend a stop by this one.

KRONER USA

the store is being on renovation forever always closed

Rhonda Justice

Why are there no business hours posted?!?!?!?!

Manuel Diaz

This Place is very busy expect a line!!!

George Torres

Im an Android fan, in a modernized Apple store with iPhone 11 envy. New store is easier on the eyes, and a little quieter. Wonderful staff as always! Samsung needs to kick it up a bunch to keep up!

Esther O.

Had so many people not enough reps. Had an appointment and waited forever!! Finally got to the problem and solution after 3 different reps. Not a happy customer

Aryo170 .

Great experience with Genius Bar tech Kyle. Came in to get my just recently fixed MacBook Pro's screen repaired due to damage to the screen during the repair/transport. They were very quick to get me help even without an appointment. Any time spent waiting was very much worth it for the support I received. Thanks Kyle and Apple.

Yerald Velasquez

Great costumer service and bilingual staff.

Aaron Layden

Anthony provided incredible service. Charismatic, informed, with attention to detail. I walked out of there with a smile. He should be running the place, if he doesn't already.

Sandra Cooper

I purchased an Otter Box case for my new iPhone X here here exactly 20 days ago. Today, I return to the store because the OtterBox case came apart (the bottom leather unglued) and I was told I had to go through OtterBox directly for an exchange. When I originally purchased the phone and case, I was told that both the phone and case would be covered through the Apple store since I had Apple Care. The guy that helped me today said that they cover the case for 14 days and I was waaaaaay past the 14 days. Really? They consider 20 days "waaaaaay" past 14 days? Also, you may want to train your employees about product warranty so that they don't provide deceptive information to customers just because they want to be done with you to move on to the next sale. AWFUL!

Benjiman Murray

I'm an Android user. Just here while my sister gets her phone fixed. The store is really shiny and clean. I think most of the people who work here are supermodels. Though the guys at the Genius Bar don't look like geniuses i won't stereotype. Three stars because this stuff seems too expensive.

Friendly Native

Crowded but they get to you pretty quick

Ethan Sloan

I'm very disappointed in this store. I could go on and on but I'm going to try to summarize my experience as best as I can. First of all the security officer was rudely standing in my way while I was trying to look at a product, he was acting as if I was doing something wrong. The second thing I must mention is that when I was looking for help I kept finding the employees chatting instead of helping me. The third thing I must mention is that when I finally did get help the employee was treating very poorly, he did not seem to care about my questions and spared me very little time. Now to put my experience with the service aside I I think that the products themselves are all way overpriced. If you add the overpriced products to the poor costumes services you are left with a 2 star. The only things I liked about this store is the location and design, and that is simply not enough. I hope Apple finds a way to fix these issues but until then I will be steering clear of Apple.

debbie norman

Horrible customer service. I was told to go here by AT&T after buying an iPhone from a 3rd party. Waited over an hour after the concierge said my problem was not difficult and someone could easily help me. When Greg started assisting, all he did was try to sell us another phone and stated we shouldn’t but from a third party seller. He said he couldn’t help us and we would have to do it online. I felt that we were not given service because we did not buy directly from the apple store. Not to mention I was there with my disabled husband and elderly father and there were no seats. Re-thinking apple purchases in the future!

P P

This is the worst apple customer support I have ever seen. The guy Matt was speaking to other customer while helping me out. Gave me a replacement phone which was re manufactured. He also did not apologize for the issue I was facing in the Apple product. He was giving blunt answers and was not co-operative at all. Not happy with Apple and its customer support.

Sady F. Garcia

Took my phone to get the battery replaced... not because it was seriously needed but because I wanted to stretch the use since the phone was in perfect conditions. After they took the phone, brought it back some time after saying it had “water damage” and would not replace the battery. I figured what the heck the phone is fine but when I grabbed it to start using it, the touch button would not work. I call them back and they offered me a refurbished phone for $319... I retorted that the phone was fine and now it was broken... they refused to do anything. I escalated the issue to a supposed leader and she repeated the same thing. Long story short they did nothing to repair the damage they did to my phone. I even requested for her boss information and she completely refused as well. I have never been treated like this at a store and would highly encourage others to stay away.

Konrad Losiak

Been visiting this store for over a decade now, never to buy anything, just to check out the cool gadgets. The workers never minded us messing around with the equipment. When I actually did need to speak with one of them, I was able to have all my questions answered and was helped right away.

Keith Papke

Great service, lots of merchandise.... long waits!

Aura Hornik

It was close lol

jOn dOe

Always super overcrowded and near impossible to get any help. I really like apple but maybe shop apple products at like a best buy instead.

Eddie Wolf

Very helpful staff.

V. James

Very nice mall. I really like the Invicta store.

Travis Bean

Terrible customer service, made an appointment and showed up 10 minutes early and I am still waiting. Great product but terrible leadership at this store and they have no desire to get better!

Camilo Torreblanca

Very expensive products for the quality you get. iPhones used to be very good phones. My iPhone 7, which is supposed to be splash resistant, is water damaged. I think that miss leading people into thinking that your phones are water resistant is unethical. I'm sure that you are getting money from repairs all the time due to water damage. Your business sucks, but people will move to another place if you don't provide value for such a high price product. It's a matter of time, you just lost another client.

Alissa Barker

Genius Bar staff went above and beyond to help me. I really appreciate it!

Logan Riccitelli

This store will send you away for any reason. I have had multiple people tell me to just make the drive to florida malls apple store for a replacement as they always come up with an issue as to why they can’t fix your phone in store. Needless to say they told me I didn’t have applecare so they couldn’t replace my phone.. So I called AND went to florida mall ans both said I did have it and I got it replaced fine. Avoid this store like a plague!!

Amanda Koz

My husband and I arrived at the Apple Store and were greeted right away. Very kind and factual. We waited for just a few minutes and we were welcomed by Chad the genius assigned to us. He was so nice and informative without seeming arrogant. I'm a tech nerd so I already knew a lot. He catered to what I was wanting to know and presented the demo very well. We reserved the model I wanted while I made the decision to buy or not. We came back about 20 minutes later and had the pleasure of working with Ben again. He sold me the model I wanted and offered to help set it up but I declined as I enjoy the process. I was very happy with the service and the wait times were barely anything. Very smooth and enjoyable process.

Henry Joe

Went on a weekday around 11am -no one approached me and I would up waiting 1/2 hr before I walked out Went again and after asking for a replacement on a warranted product I waited for an hour before they took care of my issue . Still have to return to pick up the replacement part and am dreading going through the whole process again .

Pat Black

Better come here on your day off. Expect a ton of waiting. Be nice and you'll get your way

Mike Moret

Currently closed and they do not advertise this.

Kirsten Haas

The people at the Genius Bar were VERY helpful when my MacBook broke. They were able to get it fixed at the cheapest rate possible!

Preston Johnston

It's Apple, mostly the experience was interesting. Walking into a room of Apple still gets me even years later. Service was good, but there are always lines. Call in and set up an appointment ahead of time then plan the day till the appointment time. Otherwise you'll waste a huge block of the day.

James Bowman

Worked with multiple employees on multiple issues (sales, repair, trade-in) and everything went surprisingly smooth!

Marcel Medeiros

Very good apple store

Kristine A

This is closed for renovations

Jan Vandermark

I received several iPads that had dead pixels (look like stuck periods and when writing/typing or debris under the glass) or horrendous backlight bleed that made it difficult to see videos during night scenes etc. I also use the iPad as a medical student for contrasted (black and white) images and the light bleed would wash out some of the images, which was frustrating when assessing them. A manager came out and told me that I was no longer able to make, exchange or return purchases at this location when exchanging an iPad (I have a family of 5 and we own several iPads). This upset me as I own most of the latest Apple gadgets e.g. AppleWatch, MacBook, 13" MBP, 15" MBP, 27" iMac, 3 iPads (one an iPad Pro... recent purchase), Apple TV, HomePod, router, subscribed to Apple Music etc etc... I purchased all of these devices... whether it be for me or family members. This store is awful with customer service at times... I'm not happy with these folks and their poor rating is a reflection of what to expect... they are a disservice to Apple and give the company a poor image. Past experiences with products not working properly, even with an appointment and Apple Care + will leave you waiting around for hours and days without resolution.

Douglas Missey

I had a great experience. The team member I worked with was very helpful. He went out of his way to help me. I was grateful for his help.

Erin Holder

Apple has absolutely no regard or respect for our time. They sell you a phone that breaks quickly and then it takes a week to get into the store for an appointment. Walk-in to the Apple store? Oh yes! And wait for many hours. Mail the phone in? Absolutely and it will take up to 5 business days to get it back. Tell me why a company with so much money and resources can’t come up with a better solution to help its LOYAL CUSTOMERS. Perhaps they could hire more employees? I will tell you why because the bottom line speaks volumes for Apple. Apple Care? Hah! That’s hilarious.

Ni k'e Hall

Long wait for the GENIUS BAR, but well worth it. This Apple Store has exceptional customer service and expertise.

Clara Swaggerty

I needed a charging for my mac pro to iPhone and they were quick to get me the item requested.

Mike JaGang

I purchased an Ipad mini and and Ipod at this location and each time the service has been poor. I was ignored for at least 15 minutes until I finally found someone to help me pick up a purchase. It is always crowded in this store and NEVER enough people to help. I almost walked out. I will not make any furhter purchases at this location. I don't even feels as if my business was appreciated.

Sai K

Absolute WORST customer service Experience. When I visited sore with issues with touch screen and battery performance and they asked me to stay there until the issue repeats or come with an evidence which is showing the problem. Who will have two mobile phones to take video. And when does the Video evidence became a STANDARD procedure? Extremely rude Apple Genius person (Matt) and same management (Susan). And sent the phone to apple care since it is under warranty and they fixed three of the issues(Please see the attachment). Simply apple store people don't wanted to help even though it has been three issues. It is pointless and waste of time to be there for help. Now it's time not to buy an apple product again. I have been a apple customer since Apple iPhone 4 and bought almost every version of iPhone, a Mac Book pro and so on.. And never faced such kinda treatment like in this store. My opinion is that I shouldn't have wasted money on overpriced Apple products and customer service sucks. Hard learned lesson. Apple might be thinking that people will buy products irrespective of how they treat or so.

xMankillax

I’m trying to figure out how to make an appointment to go and get a battery replacement, but there is no way for me to contact the store. The number they give is Apple support and I’m trying to save an hour driving and showing up to the store with out being disappointed. Poor service.

John Lippincott

Very knowledgeable and friendly staff. Only downside is the, at times, extremely long wait to get seen. Even if you already know what product you want and only need to make purchase.

Michael Terkos

Phone just died won’t work unless plugged in. I took It to the store and they said come back tomorrow and we will look at it and after that I would have to schedule appointment for work to be done. Really I need to drive 30 minutes to come in 3 separate times just to get a new battery.

Betty Coale

Great but encourage more professionalism in the sales support appearance no nose rings hanging from the middle of their noses and the younger ones need to less like they rolled out of bed.

Anthonny Salas

I do not remember the name of the tall blond girl, I think her name is Nicole, she treated us excellently sublime with a kindness and respect for us as an excellent employee she has to put in Seaworld, Thanks Nicole for your service, Greeting from Aruba

Cedric Pritchett

Disappointed. Offered a battery replacement, but the store did a very poor job of informing me that if I had a second party replaced the screen then Apple was not responsible for damage sustained in changing battery. So...after spending nearly 2 hours in the store I receive a broken screen that it's on my dime to replace...and yes admittedly, a "free battery". Would have been nice to have had a verbal conversation about this risk up front.

Dennis Murray

Store is packed with scheduled tech support. Very busy for such a small store

Steven A.

I have no idea why this place is always this busy and the lines are so long it's insane. You can literally end up waiting for like an hour to drop $1000 on a new phone. Why. I once dropped my brother off, drove to UCF, took a quiz, and drove back and he was just getting someone to talk to him. I guess the employees are nice enough. Obviously they can't engage with you on how ridiculous it is, since they work there. So no, I don't recommend this place if you have things to do.

Stefano Cagnato

Great customer service. I went in to pick up an item I had bought online, and the staff quickly got my information and I was able to get my item quickly. I also asked questions about other products in the store, and the person who helped me was genuinely trying to help me get what I wanted / needed. Would go again and buy from them. The store was a little hard to find because the mall is huge but if you ask someone they can point you in the right direction.

Mario J Orellana

Excellent

Kakashi Hatake

Awesome phones

Linda Beamon

Okay so one of the things that I like is I needed to get some shoes repaired and I was able to do that and I definitely love the job they did and I will be going back whenever I need to get more shoes repaired ....so that worked out for me too

Jessi Koehler

This store is ALWAYS packed but if you set an appointment they WILL help you right when you get there. My phone was replaced and updated in minutes I was very pleased with my service.

Em B

This is my third time visiting the Apple Store and every time I have had the most pleasant experience. The service is always prompt and the Apple techs are very knowledgeable and friendly. I have gone in at different times of the day and every time I am given top notch service. This is the reason why I will stick with Apple products. Thank you Amy!

Eastern Supr

Customer service after you buy a product from the. Is garbage. They are real accommodating when you are looking to purchase but service is completely opposite when you need help after purchase. I could sit here and write a multi paragraph rant about it but those of you who went back for service after buying something from them will know what I’m talking about. I’d like to add I drove here twice from Oviedo/chuluota area because the dumb kid told me to come back tommorow so they can see what’s wrong with my product I bought from them, fine, I came back tommorow like he said hoping someone would help me figure why my Mac book was broken just to be told I would have to make an appointment?!?!?! Need I explain the waste of time, gas, frustration this all is?

Mike L

My prior visits to the Altamonte Apple store have been great, but the customer service rep I dealt with during my last visit was the worst I have ever encountered at any store in my life. This rep blamed me for visiting the store too soon to pick up an item that I was told by another Apple employee would be ready 20 minutes before I even got there. The rep had a bad attitude from the start and I did not appreciate it so I asked to speak to a manager, which she refused. I wondered why this Apple store had so many 1 star reviews, but now I understand. Apple may have some of the best products, but some of their store employees need serious customer service training or they should not be working directly with customers. In contrast, the customer service experience from Apple Care online support has been fantastic.

Levi Page

A mixed bag. Often bad service and an arrogant elitist mentality. Often too busy to appreciate their customers. Annoying automated system. Never have the phone you need in stock even months after release. But... Occasionally you get excellent service so it isn't all bad. I called today for instance and received fantastic service. Probably like most places it depends who ends up answering your call.

john have

one of the guys who worked there looked like john wick and that was very cool he was also really nice and helpful

Lynn Corbaley

Very helpful staff. They worked with me and my tech newbie husband to get our phone batteries replaced and my iPad checked out. i have health issues and couldn't be there. We are so grateful for their help with scheduling and repair and their proficiency, patience, and kindness through the entire process.

lee mills

Please make sure you make an appointment for everything you need to do. It’s not a one appointment will do it all. Sorry I bought the Apple computer as it and there service sucks!

Geraldine Shenkman

So crowded you could not get thru people like there apple products

Debi Sabotin

Super crowded on Saturday, but staffed with plenty of helpers.

Mr StealYour556

Usually busy but always fast and reliable. Even gave me a free screen protector

Max clark-bradley

Great place to shop a bit of a long walk to it tho

Kaustuk Tendolkar

My wife had burns because of overheating of MacBook. Gave laptop to store 2 weeks back. No response till now. Tried to contact Apple customer service many many times, however no update. Very pathetic experience on top of faulty product and injury. Update: now apple customer care is not able to trace our laptop for a week. Will never again buy apple product.

Amy Murphy

Today's visit inspired us to go back to android...

Jaden Price

All of the employees were greatly knowledgeable about Apple. 11/10!

susan calathes

A bunch of geniuses can’t even put a recording on the Altamonte Store phone saying they are temporarily closed for renovations! How hard is that?!

Paige Stuart

I had a great experience. Was expecting the worst based on previous reviews I read beforehand but they really did their best to help out and understand my situation. The appointments were running a little bit behind (30 min), but that is expected after a long, busy day. I was checked on numerous times throughout the waiting period, which ensured me I hadn't been forgotten about. Everyone was extremely nice and very eager to help in any way possible. I ended up working with 3 different techs who all pulled their knowledge together to help make my visit a successful one. I would highly recommend this store, each employee truly had a warm, positive and "can-do" attitude!

Robin. H

Went to the apple store tonight with my 12 year old son. I had to come home and write a review about this store. Yesterday my sons ear pods for his iPhone broke. Weeks ago mines just stopped working & I realized that my back up lightening to Usb cable stopped charging my phones or transferring data to my mac laptop. We had to make a run to the mall to go to macys and I told my son lets grab up our headphones and my charging cable and see if they can help us with these items. So we stopped in about 45 minutes before closing and was helped by a friendly guy wearing a beanie, I think his name was Austin, he called over someone, I think his name was JC & explained my dilemma with the broken non-working headphones & cable. He was super friendly and asked me did I have the receipts & when did I purchase them. Luckily I usually have them email me a copy of the receipt instead of giving me a hard copy. So I was easily able to locate two of the receipts but couldn't locate the third and both receipts were more than 60 days old. So I was prepared for them to give me a hard time and send me on my way. Too my surprise, they were so very nice & they patiently waited while I went through literally every apple receipt on my phone and there was a bunch of them, because during christmas I bought several apple products. They happily replaced both of our headsets and my charging cable at no extra charge & they didn't make me feel like a crazy person for asking if they could help us with these items. This is why I will forever be a happy apple customer. Thank you so much to the staff at this apple store for being so friendly, patient and for replacing our EarPods and my charging cable. I appreciate the great customer service & would highly recommend this store to anyone!!

Steven Sanders

Talk about the A TEAM! Even with Apple being slammed inside, never is there Delay in customer service. I find it very impressive that the whole store seems to be working together to meet all customers needs. I was quickly able to get in and out during lunch hour while picking up order I had placed online. They also have a kid section for kids to be able to interact with the Apple devices. Apple does host classes for those who are not Apple sappy, I typically stand around listening to all the cool tricks the Apple technicians are teaching new Apple users. Definitely a must see and switch to Apple!

Jessica Travis

They closed.

Stephen O'Neal

Location is closed for renovations (apparently since January)

Ryan howard

Nice..overrated a bit tho.

Paul Moran

Went to this store as it's the closest Apple Store to my house. My iPhone screen cracked while I was at work, in case and while in my pocket. I was a bit surprised, but not by too much, that Apple had the cheapest price in fixing iPhone screens. Every other place I went wanted $200 or more plus tax. Apple was about $160 with tax. Each person I came across was friendly and helpful, only downside was the wait time. About 90 minutes to meet someone, then another 90 to have the work done. I'm not complaining too much since I wasn't forced to stay at the Apple Store, I was free to go somewhere else while I waited. I'm glad I went to the Apple Store instead of a 3rd party place, as something happened with the graphics display on the iPhone I brought in. They ended up giving me a replacement for the troubles at the same price that I was quoted when I came in, so I'm definitely happy about that. I'm sure I would've been screwed if I went elsewhere.

chey bugda

This was my first time ever going into an Apple store for one of my Apple products my MacBook was in bad shape with space wise and needed help with the issue I was having they took me and I had an appointment they took me to a table and an hour goes by 20 employees helping others besides me not even bothering to ask what’s going on or say hi and they come in and leave with the issue resolved and it pissed me off so my dad had to ask who is going to help me after being told we were at the wrong table for my device issue so they put us where Mac computers get fixed and after that it was good thank god for David that works there was super funny and cool and he got my issue resolved he was only person that made me feel good about coming in for the first time . Will never come back unless he’s working and I’ll ask for him when I do have to go back .

Enderlogan75

Went to build a bear and got a Pokemon duck

Laura Peliwo

This store is closed.

Amanda McKenna

Friendly staff and very helpful

Taylor Teune

The store just opened after being closed for redesign for about 8 months. The store is big! You no longer feel crowded. The staff are very energetic and helpful! And they actually have staff now! Before you would wait a long time sometimes over an hour before you got help and this was the biggest complaint I had. They now have tons of help and waited no longer than 10 minutes. If you had a bad experience before I highly recommend giving this location a try as I'm certain you won't be disappointed.

Sherri Griffith

Inspite of some negative reviews here I went ahead to get my iphone battery replaced and it was SUPER positive ! Lots of helpful employees and yes, it is busy which speaks of its good customer service !!! Make a reservation online for a repair and then work with the time frame and all goes like clockwork and with the Apple

Kevin Oliveira

Absolutely terrible! Went in for a new problem with my iPhone 6 after getting my battery replaced two months prior. The technician refused to do any diagnosis on my phone as I was having GPS/Location Services issues. I was then directed to the Manager (Nate). He was even worse! They refused to run any diagnosis still, and told me that I should just purchase a new phone. Nate then questioned my honesty asking me why it took me so long to bring up the issue! Reasons Being: 1. I go to school in Gainesville where there is no Apple store, and the closest one is two hours away. 2. I don't use my GPS everyday and didn't see it as a major concern until I was directed to a lake. Not only was my honesty questioned, but Nate then acted as a salesman trying to sell me an iPhone 7. I was given two options: 1. An $80 credit from my battery replacement towards a new iPhone 6 ($300). 2. Trade in my current phone for a $150 credit towards a new iPhone 7. ABSOLUTELY TERRIBLE SERVICE. I have since received a new phone from an excellent customer service rep through the phone. I have also reported Nate to upper management through Apple Support and hope he is thoroughly evaluated.

Fashion Buyback

Store customer service is terrible!! Said my phone couldn’t be fixed in store and that I was SOL. Called into apple and they got me a new device in 2 days.. What a waste!!

Matthew Karparis

Ridiculous that you have to have an appointment. Especially when your phone has a serious issue that needs to be addressed immediately. There seems to be no working system to get help. Forget about having one employee to help you. Your one employee is off helping 10 people. If I phones were so amazing, why do they need Appeal Stores? Why do they need to have genius bars? I don't see Samsung or LG having these stores to fix products. Could be it that Apple BLOWS?!?!

Adrienne Vosseler

Annoyed with my experience here. I got an Apple Watch three weeks ago, and the person who helped me recommended that I didn’t use a screen protector for it. Well, now I have a scratched watch.

Mac Brower

This store is absolute garbage with customer service. My friend I was with had set an appointment for 2 o'clock and we showed up early and they asked if we wanted to check in then come back and we said yes. We then returned, and ask for help and they say that we weren't checked in for our appointment so we had to wait in the very long line. Once seated, we got to glance around and see workers chit chat among eachother not doing anything to help customers that have been waiting around for minutes. I'm typing this now after 30 minutes of waiting to be helped, and they have even helped people that we saw walk in AFTER WE CHECKED IN. I'm glad the workers are having a good time hanging out but don't go here if you actually expect to be helped.

Lyndon C

It's an apple store so the normal selection of the stores. There isn't as many people as you would get at some of the larger malls, but that isn't a bad thing as getting help is actually easier. Was able to make an appointment and get a phone fixed relatively quickly as far as Apple stores are concerned, but still overpriced on general

Janice Lai Fang Lee

Terrible customer service clueless ppl ended up getting awesome service at verizon... If you need help at Verizon dealing apple go see Clinton at Verizon across the street aka 6 min away

karyn Bishop

I took my computer in to get it repaired last Saturday. I had to wait a little bit, which is no big deal, but they told me that the repair should take 3-5 days and they would call me then. I was happy and headed home. It’s been a FULL 7 DAYS since I dropped my laptop off and no emails or calls what-so-ever. I’m a bit concerned but please CALL or EMAIL me after the 5th day to say that the repair is going to take longer. I would appreciate that but as of right now I have no idea what’s going on.

Yedidah Israel

I was there at the Apple store and they were very helpful and polite.

William McPherson

It is a good mall not too big to get to the stores. Very clean.

Jack Harkness

I personally had a wonderful experience at this Apple store many times. Since this is the only Apple store in the area (you will have to go to the Mall of Millenia for the next closest Apple store) you can imagine it gets quite busy. The staff are nice and friendly, the store is bright and clean and all the products on display (at the time I went) worked and were in good condition. Plan ahead and if possible make an appointment if service work is needed. Its a very busy store so plan out the time of day you would like to visit, if possible try to visit during "off peak" hours so it will be less busy. In my experience it is ALWAYS busy but if you plan it out right you can arrive when its not too busy.

Solutions CB

We use apple products across all our companies. I am having the hardest time reseting my apple ID password.Originally it was wait 24hrs. Representative calls me makes me do the whole process again. To then tell me i was to wait 14 days. that is half a month. With out a tool i use to conduct business. Apple support refuses to help me with this issue. Just tell me to keep on waiting. NOT a happy customer at all. Will be switching all my companies to androids now. Thank you!

Yuan C.

Staff very friendly like all Apple store.

Ken

Always friendly and able to fix my issues. Do yourself a favor and make an appointment to help speed up the process.

Jay & Joy cakes and more cakes_by_lsanchez

Full like everytime, but the are really sincere... and tell you it is a long time waiting.. and give you options to wait..

Lime Onyx

Excellent service! My iPhone randomly died in the night, and I was pretty distraught and helpless when it came to Apple support online. I felt like no good was gonna come from making the 30+ minute commute to the closest Apple store, but my visit turned out to be a blessing. Derek was really chill, and made the rest of my day good vibes. Since I was under warranty, he replaced my phone with a new one. He gave me great answers to my questions, which were related to working for Apple. Nice guy! I was out of the store within 25 minutes with a brand new phone.

Eric K

Closed.

Mike Pinter

This Apple Store, has placed alligations on me stating that “ I was talking to there female staff employee about pornography. In which In fact I never once said anything to no one about pornography in this nor any other Apple Store. So I would watch yourself when visiting this Apple Altomsnte Springs Store due to this Sr. Manager Alonzo that could place the same allegations on you too. Also when i have called the Apple Altomante Springs Apple Store Locantion it comes back in my iPhone Device as spam that they herras people. ????SMH

Candice Long

I had a replacement battery delivered to this store. I went Friday and they took my phone and told me to come back in an hour. When I dropped off my phone it was at 54%. When I picked up my phone an hour later my phone was at 54%/ I do not believe they changed my battery and I feel I was ripped off. I will never buy another Apple product.

John Roche

I hope any new apple users never have trouble with their apple passwords. After forgetting mine it's been 6 weeks trying to get it reset. Beware of APPLE craziness!

David Henshaw

After asking a member of staff for help I received excellent customer service. Very friendly and did everything to help.

William Randell

Trying to reschedule a service appointment, when I try to login, it tells me for security reasons I have to reset my password. When I complete the resetting process and try to login again.... I get the same message that I have before, for security reasons I have to resetmy password. I cant even make an appointment to bring my headphones which still have a warranty to the store to get fixed. Never again with any Apple Product!

Wilhein Milanes

I have to say that I hate waiting, and after my latest experience with this Apple Store, I hate it even more. I find absolutely ridiculous that a customer who paid for a phone, that by the way cost hundreds of dollars, has to wait 3+ hours to be assisted by a tecnician. I had to go to the Apple Store because of the battery/performance issue and I had to wait 3+ hours. Apple’s reps are great, but thr waiting time is unacceptable! Not a happy camper with Apple lately.

Christina Shores

It seems to be pretty helpful. Has a small table with iPad games for little ones.

Yaneth Mata

They say technicians are all busy, but I see a bunch of lazy MF just standing there.

Michael McAleenan

Always crowded and a long wait. They need more stores to satisfy the demand. They always have someone on hand to help get your name on a list, but it is still a one hour wait or longer.

Heather Robinson

It should be specified when I call that this location is in a mall and exactly where it is located so that when I show up for an appointment I am not wandering around a huge mall and end up 10 minutes late and am put on an hour plus long wait list just to look at and confirm a broken screen that needs repaired. I am from over an hour away and had other things to get done.

Jonathan Rincon

Great service but lines for service were just to long.

Jennifer Elliott

Generally visits to the Apple retail store are time intensive and involve a great deal of waiting. Was not the case for my iPad replacement on this particular visit.

Kristie Mathis

It took 2 hours to upgrade my son’s phone. But the staff were so nice and helpful. I will return for his next upgrade.

judith walker

I was so skeptical, based on the poor reviews, to have to drive over 50 miles to take a defective phone to this store for replacement. I was pleasantly surprised at the wonderful and professional service I received from the employees at this location. Perhaps only the grouchy disgruntled customers with a negative opinion are the only ones writing reviews. I certainly didn't find the same inferior service that they all write about. Maybe I'm lucky, but I would not hesitate to return to this store for service.

Gordon Bradshaw

Customer service at it's best !

Trent L. Payne

Apple stores are always impressive.

Kenny Tyas

Went in for a repair service and was told I would not be charged without my authorization. When I was charged without my authorization the manager of the store told me there was nothing he could do and gave me attitude throughout the call.

jennifer anderson

I buy my daughter Apple products and when something goes wrong with the products that's one thing I can say about Apple they aim to please they will replace they will do whatever they have to do to make things right for you I simply called them they pull up my records They know when I'm coming and they take care of me properly when I get there with no problems

Karen Smith

The Specialist Sebastian with the Genius Bar we had was awesome. Sebastian was extremely helpful and explained everything where you understood the problem. He made this experience with my IPad an very easy process. I would recommend this store for everyone.

Meghan Kulkarni

Amazing customer care. Very proactive advise. Definitely advise buying iPhone from here

Paul_Melvin _

Apple discontinues replacement parts and computer repairs after the iMac is about 7 years old! After that Apple leaves you hanging high and dry out in the cold without any assistance. The staff working at that Apple Store have very nice attitudes, however.

Maria Rodriguez

You can get your iPod check, or fix for free

undefined Sassafras3

Walked in this am without a reservation to fix a problem with charging my iPhone. Left 15 minutes later with problem resolved. Line moved quickly and customers ahead of me seemed very pleased with the service. I did not notice the arrogance of the Apple employees which some have mentioned in earlier reviews.

Peter Goris

I was nervous about coming to this apple store due to all the bad reviews. Even so, I had no choice since its the only one around where I live. Besides having to wait a little bit longer even though I had an appointment, I had a positive experience. The Worker fixed my laptop in about 10 min and added protection to it. Overall great experience.

Mark Gil Perez

What's the point in creating an appointment if I still have to wait to be seen? It's like a doctor's office. Come on, Apple.