Reviews of The Mac Shop Inc. (Computer Repair)

Ashley Chickadel

Now that I know about this place I don't think I will ever pay for an extended Apple Care warranty again. Very reasonably priced, incredibly fast service, and the guy was really nice. A much better experience than going to the Apple store. Of course, the best part is that my 6 year old Macbook looks and works like new again!

James Bailey

John Paul is "the authority" in regards to Mac products. His expertise and exemplary customer service is unmatched. I will never go anywhere else ☺

Evictus M

J.P., the service, and the conversations

frank vanderslice

very professional and knowledgeable. made many suggestions to improve I Mac. A pleasure to do business with.

Nicholas Lacovara

They do a great job and are very knowledgeable. They are also friendly, personable and much less expensive than the Apple store. If you have a Mac, this is the place to go !

Beverly Powers

John gave outstanding service. He listened to my concerns and fixed my iMac. Great service! I recommend The Mac Shop for your mac repairs.

Greg Shelton

John Paul was great. He gave me great advice, even though I didn’t get my computer fixed with him (It was too old). He will be my MAC guy from here on out when I buy a new MAC.

Ronald Hayes

Great job repairing my MAC. John Paul is super knowledgeable at a reasonable price.

Mounamukhar Goswami

Helpful. Guides honestly.

MY COADVISOR

John Paul was very knowledgable and so helpful! I walked in with my Mac which wouldn't boot up at all after a spill and he was able to fix it right away and did it all for free. I will be taking my business there for any of my MAC needs and I recommend others to do the same!

Jenna Montgomery

Highly recommended by my friends for a reason (& now me too). John Paul is incredibly knowledgeable, courteous and trustworthy. He truly cares about his clients and their Macs. We're so fortunate to have him in our community!

Kai B.

Had an older Mac fixed last year and he brought it back to life for my niece to use for school. John Paul does an amazing job and is truthful, which is a hard quality to find in some experts. He really does the job without 'nickle-and-diming' you. Recently took my mom's computer there and will continue to use him in the future!

Kathleen Stracke

What a great, first-time experience I recently had at The Mac Shop Inc. My livelihood depends on the use of my iMac on a daily basis, and I started experiencing major problems that looked like it might be the end of the road for my 10 year old computer. Finally, I called the shop, was able to drop it off THAT day, and described my issues/problems to John Paul, the owner. He knew instantly what the problem was, offered several options for fixing it, and told me he'd work on it overnight so that I could pick it up the next day. Amazing!!! I can't recall the last time I had such a positive experience with a service/repair shop. He is very knowledgeable and clearly customer-service focused. Only regret is that I am just discovering him now! HIGHLY RECOMMEND.

Hunter Rizzuto

Amazing customer service, very quick service!

Jeff Herbert

John Paul is the best! I've been taking my Macs to him for several years, always extremely helpful, excellent work and fair prices.

Ashley Chickadel

Now that I know about this place I don't think I will ever pay for an extended Apple Care warranty again. Very reasonably priced, incredibly fast service, and the guy was really nice. A much better experience than going to the Apple store. Of course, the best part is that my 6 year old Macbook looks and works like new again!

James Bailey

John Paul is "the authority" in regards to Mac products. His expertise and exemplary customer service is unmatched. I will never go anywhere else ☺

Evictus M

J.P., the service, and the conversations

frank vanderslice

very professional and knowledgeable. made many suggestions to improve I Mac. A pleasure to do business with.

Nicholas Lacovara

They do a great job and are very knowledgeable. They are also friendly, personable and much less expensive than the Apple store. If you have a Mac, this is the place to go !

Beverly Powers

John gave outstanding service. He listened to my concerns and fixed my iMac. Great service! I recommend The Mac Shop for your mac repairs.

Greg Shelton

John Paul was great. He gave me great advice, even though I didn’t get my computer fixed with him (It was too old). He will be my MAC guy from here on out when I buy a new MAC.

Ronald Hayes

Great job repairing my MAC. John Paul is super knowledgeable at a reasonable price.

Mounamukhar Goswami

Helpful. Guides honestly.

Jenna Montgomery

Highly recommended by my friends for a reason (& now me too). John Paul is incredibly knowledgeable, courteous and trustworthy. He truly cares about his clients and their Macs. We're so fortunate to have him in our community!

Kai B.

Had an older Mac fixed last year and he brought it back to life for my niece to use for school. John Paul does an amazing job and is truthful, which is a hard quality to find in some experts. He really does the job without 'nickle-and-diming' you. Recently took my mom's computer there and will continue to use him in the future!

Kathleen Stracke

What a great, first-time experience I recently had at The Mac Shop Inc. My livelihood depends on the use of my iMac on a daily basis, and I started experiencing major problems that looked like it might be the end of the road for my 10 year old computer. Finally, I called the shop, was able to drop it off THAT day, and described my issues/problems to John Paul, the owner. He knew instantly what the problem was, offered several options for fixing it, and told me he'd work on it overnight so that I could pick it up the next day. Amazing!!! I can't recall the last time I had such a positive experience with a service/repair shop. He is very knowledgeable and clearly customer-service focused. Only regret is that I am just discovering him now! HIGHLY RECOMMEND.

Hunter Rizzuto

Amazing customer service, very quick service!

Marlon S McNeill Sr

The best place/shop to have Apple devices repaired. If you have a Apple device I'd recommend you to take it here before visiting the Apple store in the mall.

Zachary Plerhoples

The Mac shop is Awesome! Spilled tea all over my mac and John Paul took the time to look over my machine, cleaned it, dried it, inspected it and didn't want to take a dime from me. Gave me realistic advice on how to move forward. I couldn't be happier with my experience at this store.

Ben duPont

The best Mac repair shop in the world, possibly in the universe.

Christine Kanhai

The Mac Shop offers an excellent level of service, both friendly and professional. JP is very knowledgeable and educates the customer regarding all options for repair or replacement. He goes the extra mile and the prices are fair. I will always use his service and will unreservedly recommend The Mac Shop Inc.

Jennifer Marquess

Was out of town and had limited time. He went above and beyond to make sure my Mac was funtioning and was completely in order in the short amount of time that he had to work with my computer. Great guy.

Steve Conklin

My MacBook wouldn't power up so I went to Apple , They informed me I had a Vintage machine and referred me to John Paul. I couldn't of had a better experience. A quick repair and a more knowledgable person of Macs you won't find anywhere !!! My Machine is as quick as the day I bought it even after 8 years of files THANKS John Paul I would Highly recommend His Talent to any Apple user

Joey G

Purchased(best buy) a MacBook Pro 1yr and 1 month ago for my daughter who is a senior in high school. Started having issues with it and of course no extended warranty. Brought it in and it was repaired (new hard drive) in less than 24hrs and according to my daughter it is better than new. This place is the best for Mac repairs.

Jack Pike

Fast service, great pricing

Len

I had a hard drive and an optical drive replace in my 2009 iMac. John Paul (owner & technician) is and expert mac technician and a very honest business man. Repairs were done quickly at a very reasonable cost. I would recommend The Mac Shop to anyone.

DoxyLady

John Paul should be at the top of your list for Mac issues. He is super knowledgeable and service is fast.

Pascal Bolduc

One of my extensions was causing issues and had installed an adware. He helped me get rid of it. Took him a few minutes and did not charge me for it: "It wasn't broken". You know I am going back there when it's broken; I owe him one and he is obviously an honest guy. Thank you!!!

DCGP CALENDARS

John Paul runs a great shop. Extremely knowledgeable and helpful. As others have said going to his shop is much better than the Apple store. Any needs I have around MACs I will go to John Paul again.

Thomas Saville

John Paul was very helpful explaining the issues and resolved the problem quickly. While I waited he also took the time to show me a few "tricks" on how to use several applications. A great experience and I will use their services again with out hesitation.

Ranger Roach

Needed my MacBook Pro Computer fixed... went into the shop and was very impressed with John Paul, who quickly repaired my MacBook Pro, (while I waited) and and then examined a external USB drive for me, determined it needed to be formatted for Mac use, and reformatted it at no additional cost at no additional cost. Definitely a Mac repair shop that I will use again!

Zachary Plerhoples

The Mac shop is Awesome! Spilled tea all over my mac and John Paul took the time to look over my machine, cleaned it, dried it, inspected it and didn't want to take a dime from me. Gave me realistic advice on how to move forward. I couldn't be happier with my experience at this store.

Ben duPont

The best Mac repair shop in the world, possibly in the universe.

Jennifer Marquess

Was out of town and had limited time. He went above and beyond to make sure my Mac was funtioning and was completely in order in the short amount of time that he had to work with my computer. Great guy.

Steve Conklin

My MacBook wouldn't power up so I went to Apple , They informed me I had a Vintage machine and referred me to John Paul. I couldn't of had a better experience. A quick repair and a more knowledgable person of Macs you won't find anywhere !!! My Machine is as quick as the day I bought it even after 8 years of files THANKS John Paul I would Highly recommend His Talent to any Apple user

Joey G

Purchased(best buy) a MacBook Pro 1yr and 1 month ago for my daughter who is a senior in high school. Started having issues with it and of course no extended warranty. Brought it in and it was repaired (new hard drive) in less than 24hrs and according to my daughter it is better than new. This place is the best for Mac repairs.

Jack Pike

Fast service, great pricing

Len

I had a hard drive and an optical drive replace in my 2009 iMac. John Paul (owner & technician) is and expert mac technician and a very honest business man. Repairs were done quickly at a very reasonable cost. I would recommend The Mac Shop to anyone.

DoxyLady

John Paul should be at the top of your list for Mac issues. He is super knowledgeable and service is fast.

Pascal Bolduc

One of my extensions was causing issues and had installed an adware. He helped me get rid of it. Took him a few minutes and did not charge me for it: "It wasn't broken". You know I am going back there when it's broken; I owe him one and he is obviously an honest guy. Thank you!!!

DCGP CALENDARS

John Paul runs a great shop. Extremely knowledgeable and helpful. As others have said going to his shop is much better than the Apple store. Any needs I have around MACs I will go to John Paul again.

Thomas Saville

John Paul was very helpful explaining the issues and resolved the problem quickly. While I waited he also took the time to show me a few "tricks" on how to use several applications. A great experience and I will use their services again with out hesitation.

Ranger Roach

Needed my MacBook Pro Computer fixed... went into the shop and was very impressed with John Paul, who quickly repaired my MacBook Pro, (while I waited) and and then examined a external USB drive for me, determined it needed to be formatted for Mac use, and reformatted it at no additional cost at no additional cost. Definitely a Mac repair shop that I will use again!

Frankie Condo

John Paul is the MAN, if I ever have a question or repair need even though I have a 40 minute drive JP is my source because as others have said he is "wicked Smart" Honest and professional...CHEERS

Jay Hartnett

I highly recommend this place. The owner is very knowledgeable & helpful!

Damian Muzzi

John Paul knows his stuff. Anything Mac related he is your go to guy. Not all Apple products just Mac

fredy001975 .

Best service

Nick Otu .

Always a pleasure dealing with him. Im not in Delaware anymore, but he's the onle person I'd let work on any apple product I own

Ben Shapira

THE BEST BUSINESSES IVE EVER DEALT WITH (Period). I am leaving the country and leaving this hemisphere for almost 3 weeks and my computer died right before I went. John Paul not only fixed my computer so well for a GREAT price, he also was in constant contact with me to ensure i was able to get my computer before my trip. He even came into the office at 9 PM on a sunday night especially to give me my computer. He also refused a $50 payment for going above and beyond. 10/10.

Tammi Gallagher

John is amazing! I bought a used IMac and needed some assistance putting it back to factory settings and reinstalling the software... He didn’t charge me anything for the service... I highly recommend him for any of your Mac needs! I’m definitely a lifetime customer! He went above and beyond with helping me!

MrsWeFlo2

John Paul is a pleasure & HONEST! He is very knowledgeable, personable & accommodating to get the service for his customers fulfilled. Very honorable individual who has a passion for what he does well!

Bettene Pereira

Will never visit a Genius Bar now that I found this place. Not only professional, but fast and very reasonable.

Janet Fender

Owner John Paul looked over my MacBook, which I had dropped on the floor, and repaired it in no time with advice on what might happen to it in the future due to its "injury." Personable, friendly, quick, professional, and the price was right. Beats the Apple Store at the mall by a mile. I live in the area, but if I were to be away, I would ship it to Wilmington for repair.

JHNBHN .

Dropped my iMac with HDD issues and was advised to upgrade to SSD. Everything works well so far, great place.

Brinton Duncan

So happy I found this place. John Paul is super helpful, willing to explain in depth processes and super fast and reliable. Thanks so much for saving my hard drive!

Frankie Condo

John Paul is the MAN, if I ever have a question or repair need even though I have a 40 minute drive JP is my source because as others have said he is "wicked Smart" Honest and professional...CHEERS

Jay Hartnett

I highly recommend this place. The owner is very knowledgeable & helpful!

Damian Muzzi

John Paul knows his stuff. Anything Mac related he is your go to guy. Not all Apple products just Mac

fredy001975

Best service

Nick Otu

Always a pleasure dealing with him. Im not in Delaware anymore, but he's the onle person I'd let work on any apple product I own

Ben Shapira

THE BEST BUSINESSES IVE EVER DEALT WITH (Period). I am leaving the country and leaving this hemisphere for almost 3 weeks and my computer died right before I went. John Paul not only fixed my computer so well for a GREAT price, he also was in constant contact with me to ensure i was able to get my computer before my trip. He even came into the office at 9 PM on a sunday night especially to give me my computer. He also refused a $50 payment for going above and beyond. 10/10.

Tammi Gallagher

John is amazing! I bought a used IMac and needed some assistance putting it back to factory settings and reinstalling the software... He didn’t charge me anything for the service... I highly recommend him for any of your Mac needs! I’m definitely a lifetime customer! He went above and beyond with helping me!

MrsWeFlo2

John Paul is a pleasure & HONEST! He is very knowledgeable, personable & accommodating to get the service for his customers fulfilled. Very honorable individual who has a passion for what he does well!

Bettene Pereira

Will never visit a Genius Bar now that I found this place. Not only professional, but fast and very reasonable.

Janet Fender

Owner John Paul looked over my MacBook, which I had dropped on the floor, and repaired it in no time with advice on what might happen to it in the future due to its "injury." Personable, friendly, quick, professional, and the price was right. Beats the Apple Store at the mall by a mile. I live in the area, but if I were to be away, I would ship it to Wilmington for repair.

JHNBHN

Dropped my iMac with HDD issues and was advised to upgrade to SSD. Everything works well so far, great place.

Brinton Duncan

So happy I found this place. John Paul is super helpful, willing to explain in depth processes and super fast and reliable. Thanks so much for saving my hard drive!

Neil Meisel

Jean Paul is a Scot. Despite that , he is a Saint. We love precisely the kind of personal expertise he offers. Looks you straight in the eye and does what he says he will do. We are , Apple addicts, blessed to have him in our community.

Gerald Johanson

It is great to deal with a true Mac person. Fast service reasonable price. John Paul went the extra mile and saved most of the files on my crashed drive.

Brett Tomashek

Stopped by with my MacBook today (Saturday) - sign on the door reads: The Mac Shop is closed for the weekend. We will be back on Monday 3-6. Have a great weekend! Cheers! —————————————————— I needed them to be open. They don’t at all recognize the fact that this is really inconvenient. Their cavalier, cheery sign stinks.

Brandon Sellers

What a great experience. I called and requested a repair. He informed me that there are some things that he can repair for less money than the Apple Store, and some repairs that he has to charge more money. I really appreciate this honesty. John Paul was able to fix my computer for a fair price in a timely manner, meanwhile he was very professional and friendly. I will take my Macs here before I go anywhere else from now on. I strongly recommend The Mac Shop!

Gary Phillips

Great service. Extremely knowledgeable. Fantastic problem solvers.

clifford21186 .

Great service and very friendly

Krithika Umesh

My 2011 MacBook Pro was not booting and the Apple store guys had given up saying that it was an outdated model. John Paul diagnosed the problem in no time and fixed it immediately. He is a very knowledgeable person and I will not hesitate to approach him for Mac related issues.

Merril Holloway

If you have a Mac. I would not take it anywhere but to the Mac Shop. The service is awesome and the advice on maintaining a running mac machine is off the charts. I have been taken my mac to The Mac Shop for the past three years.

Steven Meddles

This is the guy you trust your prized Mac with. Highly recommended.

Katherine Strine

I LOVE THIS SHOP. i have been a loyal customer since i discovered it in 2011. the owner of the shop put a new hard drive in my computer in 2013 and its been running like new ever since!!!! my friend's computer died and she had never backed up her computer and he got all of the information off of the hard drive! for ever grateful to the mac shop

Bruce Chamberlin

Took my slow early 2010 iMac in for a failing internal disk. He suggested replacing with solid state drive saying it would be faster. Wow! Was he right. It's like a whole new very, very fast computer. It's never worked better and boots in just seconds, everything is so fast! His prices are a bargain for the level of service and advice he provided. I was thinking of a new machine, but now I am more than happy with what I got and can see it serving well for years to come. He transferred 800 GB of my old disk to the new and every application worked. That was included in his already reasonable price, and saved me from a major migraine, I am sure. Whole experience just awesome with a smile.

Neil Meisel

Jean Paul is a Scot. Despite that , he is a Saint. We love precisely the kind of personal expertise he offers. Looks you straight in the eye and does what he says he will do. We are , Apple addicts, blessed to have him in our community.

Gerald Johanson

It is great to deal with a true Mac person. Fast service reasonable price. John Paul went the extra mile and saved most of the files on my crashed drive.

Brett Tomashek

Stopped by with my MacBook today (Saturday) - sign on the door reads: The Mac Shop is closed for the weekend. We will be back on Monday 3-6. Have a great weekend! Cheers! —————————————————— I needed them to be open. They don’t at all recognize the fact that this is really inconvenient. Their cavalier, cheery sign stinks.

clifford21186

Great service and very friendly

Steven Meddles

This is the guy you trust your prized Mac with. Highly recommended.

Katherine Strine

I LOVE THIS SHOP. i have been a loyal customer since i discovered it in 2011. the owner of the shop put a new hard drive in my computer in 2013 and its been running like new ever since!!!! my friend's computer died and she had never backed up her computer and he got all of the information off of the hard drive! for ever grateful to the mac shop

Bruce Chamberlin

Took my slow early 2010 iMac in for a failing internal disk. He suggested replacing with solid state drive saying it would be faster. Wow! Was he right. It's like a whole new very, very fast computer. It's never worked better and boots in just seconds, everything is so fast! His prices are a bargain for the level of service and advice he provided. I was thinking of a new machine, but now I am more than happy with what I got and can see it serving well for years to come. He transferred 800 GB of my old disk to the new and every application worked. That was included in his already reasonable price, and saved me from a major migraine, I am sure. Whole experience just awesome with a smile.