Reviews of South Philly PC Repair Onsite Techs (Computer Repair)

Karen Specht

Matt came and picked up an external hard drive that was relatively new but had a ton of old files on it such as lesson plans, photos of babies first steps and other important information. He told me he had to buy parts for it to see if he could fix it but it would run me up words of $1000. He came to my house and picked up the drive... I didn't hear from him. I followed up every couple weeks and he kept telling me he was waiting for a part. After a few months I asked if he could drop it off and/or if I could pick it up. I never heard from him again. I later sent him a follow up email and his response was "I was pretty sure I have some one drop this off a while ago. I'll have to check and get back to you. Matt". Needless to say he never followed up. I followed up via phone, voice mails and email because I found someone who was willing to take a look at it. He still has not returned my messages. I am currently looking to file with the appropriate people to make sure the site gets investigated or whatever the next steps are. I don't usually do this type of thing, especially with a local business but some memories cannot be remade and honestly if he would have come clean and said he lost it, misplaced it, etc... I would approach this very different. I wouldn't trust the come and take my equipment and get back to me approach because in my experience it will just disappear.