Reviews of Apple Christiana Mall (Computer Repair)

Jayla Basin

They fixed my iPhone for free!

malik rucker

Supervisor/ employee Shawn/Shaun working at 6:15 5/22/19 was mad disrespectful when answering my questions. He came off angry and beligerant once he was told by the customer that the customer mistakingly dropped his phone into the table not knowing that the table caves out into a charger port upon the detection of motion.. Very disappointed with his servicse, This needs to be addressed.

Mittul Jalota

If you are here to buy a new iPhone! Better buy online and collect..or of you have spare 2-3 hrs, come here.. people here know what to buy and have money in hand, yet have to wait for hours! Not sure why they have so much rush when the sales are so low!!! Probably they only sell couple of each day as o had to wait 2 hours each occasion!!

Tarun Kunwar

It took three hours to upgrade my iPhone, and the two people I interacted with either didn’t know Apple’s own payment plans fully or didn’t understand that I was simply trying to trade in my 6s for an Xs. The WiFi didn’t work when backing up my pictures due to all of the devices on their network, which is understandable. But this has been the worst experience I’ve had with this company and will avoid this store. Know your own payment plans. Understand what the customer is trying to do.

morey ellis

wow, they don't even answer phone calls!?

Jeff Holmes

Great stuff.

Marian Smith

Very courteous staff.

James E. Bowman

The help was great and thorough but the crowd was ridiculous! I guess that's to be expected this time of year.

Ivonne Olarte Gomez

The best place to buy ur phones, tablets or computers! No tax..

Domi G

I prefer Samsung, but good for apple

Carolyn

Always crowded, great techs and products

Gwen Lee

Apple store and Apple staff are always top notch. I stop in with questions, to make a purchase or just check out what’s new. Always the same great service!

Tim Graff

My son's class went there to learn about programming. They had fun seeing the simple programming structures and sending the robots through the maze.

Jennifer Burke

I brought my adult special-needs son to investigate purchasing an iPad for him. It was loud and crowded, but we were helped within a minute of being in the store. We did purchase, and my son was asked what he wanted. I appreciate the consideration and understanding more than your employees realize. I would definitely return.

Kim Meiklejohn

I would like to say THANK YOU to David Ennis. He was great and thorough with our purchase of a new phone. Kudos to David!!

Frank Devonshire

Very crowded store otherwise fast service once you get a hold of a store member love the phone that we purchased

Jennie Dahl

I went to ask questions about taking classes to learn how to use the different features on an ipad. All the classes are free.

Rafael Floresta

90 minute wait to process a purchase I know what I need. Shame on apple for making me wait at one table for a human to click 9 buttons and get me a phone from the back for 90 minutes.

Carol Mendoza

helpful employees

Southern Patriot

My son had an issue with his iPhone 7 and even though I came late the agent fixed one of the problems the phone was experiencing but then discovered another which I had to come back for the next day. Very helpful and patient.

Taylor U.

A special thanks to the folks at the Apple store for fixing my phone! They got me an appt right away (said 45 min wait - it was more like 10-15) and after multiple efforts, my sound was working. I was grateful not to have to replace my phone and appreciate their help! Even better - they didn’t charge me a dime for fixing it! You guys are awesome :)

Hardik Patel

Fantastic experience. I am from India, had visited store during my trip. Purchased Apple Watch and AirPods. Very supportive staff. Even after I came back to India I wanted copy of my invoice after 6 months of my purchase, got in a minute. Absolutely love Apple and Apple Store.

Jd Henshaw

Amazing service, and customer care.

Paula Yann

I purchased an iPhone online and came to pick it up in store. An associate helped me right away and he was very friendly. Everything went smoothly and they offered me help if I needed.

Ravi Singhal

Very rude employees. They all seem to be frustrated. They behave as if they invented the mac or iphone. The Store Manager Lax or Lex whatever the name is, seems useless in making the positive and happy experience. Apple should be ashamed to have these frustrated bunch of people as their employees. AVOID THIS STORE.

Shanthan Reddy

The worst delusional people with rusty and rude etiquettes to foreigners

Leona Malgiero

I was in and out in less than two hours. We had to replace a phone and screen protector. If the phone didn't have to be updated it would not have taken that long.

Yang li

First come, last leave. They probably need to train their associate, improve their working efficiency. How to guide the customer get the product why they want and set it up. Not only just talking with people

Misty Fones

Our sales person Gary was awesome! Would come back and ask directly for him.

Brahim Kelley

Was quick and painless.. Got in and out and what I needed...

Scott Janiszewski

I’d give Apple 0 if possible. Horrible customer service and zero consideration for the customers time. The store, can’t be contacted directly, which puts you into cyber world of reps that can’t address issues.

Marie Kathryn Meade

I just have to say that I was so impressed yesterday when my grandson and I visited your store to purchase a laptop. I envisioned a long wait and a push to get you in and out. Well was I surprised - your store is run like a well oiled machine. We were greeted and from there the process was smooth. We ordered and received the product we needed within minutes of decision. The sales associate was knowledgeable and truly seemed interested in my grandson's future. We then went over to the set up area where again the technician was knowledgeable and very helpful and he too seemed to care about Will's future at school. So thank you for allowing me to see and experience what Customer Service is all about.

Sergio Cilla

Even though it might look packed with people, the service and attention is great! They will help you in a timely manner, and assistants are really helpful.

Brunilda Aguirre

My experience in Apple Store in Christiana Mall in Newark Delaware was incredibly depressing and wrong. I arrive and ask one of the employees if he worked there and he told me that not everyone laughed but me. I tell him that I want to trade my cell and he tells me that it is too late to backup the cell was 8:20 and I said I was waiting and he told me that if they gave 9 pm as they wanted, they would not do the trade and come tomorrow.I lets him know I'm from New Jersey and he told me that people were coming from Japan and China and they came by plane and I told him this is the good apple service. Thank you for your service

Carol Magdin

Will never shop this location again.. customer service skills are rude ... would not even take 5 minutes to look at my broken cracked phone to even see if apple care would cover it because I did not have a appointment and it was a hour before closing...really I don’t care if it’s 5 minutes before closing, no reason to be rude!!!! I understand I didn’t have a appointment but at least maybe let’s see if all your appointments show up instead of telling me “ sorry you’re out of luck” .. and apple care is a joke... pay your monthly fee and then when you need it wait 4 days for a available appointment to see if it’s covered ?? Then when you call the apple customer service they can’t help except to tell you that they will offer a loaner phone but only if you ask for it.. well why should I have to ask for it? Your rude associates should offer it ? So be prepared to seem like a bother to the associates there instead of a consumer

Sha Smith

A apple worker by the name shawn (the superviser) strongly disrespected a custumer because the table broke his phone and would not replace and went on about his day such a shame why do u work at a store thats suppose to be hands on with the custumers and he wasnt even patient enough to help him smh

Sam Poat

Well it’s Apple, how can you not give them 5 stars. It’s a well designed store but it is always packed. I definitely recommend setting up an appointment. Located at the north end of the mall by the Brio entrance.

Katrina Midgette

Too many ppl in one space...

RippinTwine89

Quick, nice staff, didn’t have to wait long, I went in to repair my phone because it was cracked, they had me with somebody within 4 minutes, and took 30 mins to repair, super fast, and while you wait u can shop around the mall, great location!

Paris

Tax free, nice big mall right off highway. Stop by if you ever pass Delaware.

Jayla Basin

They fixed my iPhone for free!

malik rucker

Supervisor/ employee Shawn/Shaun working at 6:15 5/22/19 was mad disrespectful when answering my questions. He came off angry and beligerant once he was told by the customer that the customer mistakingly dropped his phone into the table not knowing that the table caves out into a charger port upon the detection of motion.. Very disappointed with his servicse, This needs to be addressed.

Mittul Jalota

If you are here to buy a new iPhone! Better buy online and collect..or of you have spare 2-3 hrs, come here.. people here know what to buy and have money in hand, yet have to wait for hours! Not sure why they have so much rush when the sales are so low!!! Probably they only sell couple of each day as o had to wait 2 hours each occasion!!

Xinlei Xiao

Terrible customer service. Accused of something didn’t do. Chases customers out just for trying to reprint a receipt. Used their security to push CHILDREN from the line.

Tarun Kunwar

It took three hours to upgrade my iPhone, and the two people I interacted with either didn’t know Apple’s own payment plans fully or didn’t understand that I was simply trying to trade in my 6s for an Xs. The WiFi didn’t work when backing up my pictures due to all of the devices on their network, which is understandable. But this has been the worst experience I’ve had with this company and will avoid this store. Know your own payment plans. Understand what the customer is trying to do.

morey ellis

wow, they don't even answer phone calls!?

Jeff Holmes

Great stuff.

James E. Bowman

The help was great and thorough but the crowd was ridiculous! I guess that's to be expected this time of year.

Ivonne Olarte Gomez

The best place to buy ur phones, tablets or computers! No tax..

Anuradha Bandara Halpandeniya

Easy to access from I95 Highway... Large store with good customer care...

Domi G

I prefer Samsung, but good for apple

Carolyn

Always crowded, great techs and products

Gwen Lee

Apple store and Apple staff are always top notch. I stop in with questions, to make a purchase or just check out what’s new. Always the same great service!

Tim Graff

My son's class went there to learn about programming. They had fun seeing the simple programming structures and sending the robots through the maze.

Claudia Lopes

Excelente local!!! Many opitions available!

Kim Meiklejohn

I would like to say THANK YOU to David Ennis. He was great and thorough with our purchase of a new phone. Kudos to David!!

Frank Devonshire

Very crowded store otherwise fast service once you get a hold of a store member love the phone that we purchased

Jennie Dahl

I went to ask questions about taking classes to learn how to use the different features on an ipad. All the classes are free.

Rafael Floresta

90 minute wait to process a purchase I know what I need. Shame on apple for making me wait at one table for a human to click 9 buttons and get me a phone from the back for 90 minutes.

Carol Mendoza

helpful employees

Southern Patriot

My son had an issue with his iPhone 7 and even though I came late the agent fixed one of the problems the phone was experiencing but then discovered another which I had to come back for the next day. Very helpful and patient.

Taylor U.

A special thanks to the folks at the Apple store for fixing my phone! They got me an appt right away (said 45 min wait - it was more like 10-15) and after multiple efforts, my sound was working. I was grateful not to have to replace my phone and appreciate their help! Even better - they didn’t charge me a dime for fixing it! You guys are awesome :)

Jd Henshaw

Amazing service, and customer care.

Carmen Negron

Pack patience! Expect to be 1hour if not too busy longer if they are.

Paula Yann

I purchased an iPhone online and came to pick it up in store. An associate helped me right away and he was very friendly. Everything went smoothly and they offered me help if I needed.

Ravi Singhal

Very rude employees. They all seem to be frustrated. They behave as if they invented the mac or iphone. The Store Manager Lax or Lex whatever the name is, seems useless in making the positive and happy experience. Apple should be ashamed to have these frustrated bunch of people as their employees. AVOID THIS STORE.

Shanthan Reddy

The worst delusional people with rusty and rude etiquettes to foreigners

Leona Malgiero

I was in and out in less than two hours. We had to replace a phone and screen protector. If the phone didn't have to be updated it would not have taken that long.

Ahmed FORTNITE

I bought iPhone 11Pro and I got a screen protection online. One week later I figured out that the iPhone does not charge wirelessly for some reason. I went back to Apple to exchange the iPhone because of their manufactory issue!! and they refused to give me a screen protection replacement

Misty Fones

Our sales person Gary was awesome! Would come back and ask directly for him.

Brahim Kelley

Was quick and painless.. Got in and out and what I needed...

Scott Janiszewski

I’d give Apple 0 if possible. Horrible customer service and zero consideration for the customers time. The store, can’t be contacted directly, which puts you into cyber world of reps that can’t address issues.

Marie Kathryn Meade

I just have to say that I was so impressed yesterday when my grandson and I visited your store to purchase a laptop. I envisioned a long wait and a push to get you in and out. Well was I surprised - your store is run like a well oiled machine. We were greeted and from there the process was smooth. We ordered and received the product we needed within minutes of decision. The sales associate was knowledgeable and truly seemed interested in my grandson's future. We then went over to the set up area where again the technician was knowledgeable and very helpful and he too seemed to care about Will's future at school. So thank you for allowing me to see and experience what Customer Service is all about.

Sergio Cilla

Even though it might look packed with people, the service and attention is great! They will help you in a timely manner, and assistants are really helpful.

Carol Magdin

Will never shop this location again.. customer service skills are rude ... would not even take 5 minutes to look at my broken cracked phone to even see if apple care would cover it because I did not have a appointment and it was a hour before closing...really I don’t care if it’s 5 minutes before closing, no reason to be rude!!!! I understand I didn’t have a appointment but at least maybe let’s see if all your appointments show up instead of telling me “ sorry you’re out of luck” .. and apple care is a joke... pay your monthly fee and then when you need it wait 4 days for a available appointment to see if it’s covered ?? Then when you call the apple customer service they can’t help except to tell you that they will offer a loaner phone but only if you ask for it.. well why should I have to ask for it? Your rude associates should offer it ? So be prepared to seem like a bother to the associates there instead of a consumer

Sha Smith

A apple worker by the name shawn (the superviser) strongly disrespected a custumer because the table broke his phone and would not replace and went on about his day such a shame why do u work at a store thats suppose to be hands on with the custumers and he wasnt even patient enough to help him smh

RippinTwine89

Quick, nice staff, didn’t have to wait long, I went in to repair my phone because it was cracked, they had me with somebody within 4 minutes, and took 30 mins to repair, super fast, and while you wait u can shop around the mall, great location!

Paris

Tax free, nice big mall right off highway. Stop by if you ever pass Delaware.

Vaibhav Kapoor

A very nice and big Apple store in Delaware. Staff is very friendly and helpful, helped us save few bucks through business accounts' discount. If you want to buy tax free apple products, then this is probably the best place to go.

Cristina Nee

Service was not good. I would rather buy one online just to avoid the waiting and interacting with stuff here. They made a mistake and had no apologies for it. It was even difficult just to talk to them.

Shannon Nelson

I was there for a children's class. I sat there for 1.5 hr while camp was in session and although some folks seem to be waiting unusually long I must say those employees really hustle and try to get everyone's needs addressed. You are always greeted at the door a d they are mostly very pleasant. I've seen folks send people with them out for snacks and you will definitely need a sweater but they do have lots of business.

Dean Browne

Awesome additions since my last visit years ago.

Andrew Rossi

I love this store, they seem to have a really large amount of employees for sales and working the floor, but when you need an iPhone technician, they are days out from being able to fit you in to their schedule. Applecare was very pricey when I purchased my iPhone 10s eleven months ago, and now that I need them, it’s such a hassle just to set up an appointment since they seem to be limited on technicians. They are the only apple store in the area, so I’m forced to schedule an appointment days away and miss work since they only have certain times available.

Jessica Janney

I happen to have heard that this store fired someone over doing their job. This someone made sure an item was paid for that a child had, because in this crazy world nowadays u never know and it's better to be safe then sorry. For some strange reason the parent complained that this employee didn't believe the CHILD so that employee was fired over it! Fired over a simple and honest question! That is horrible managing from this place! This store obviously does not value/ respect their employees or their rights! Instead of talking with that employee and letting them know what their mistake was and giving them a fair warning, allowing them to learn from it, (esp since they were a new employee) they just let them go. You obviously view your employees as numbers. This store will never get business from me or my family again and I will spread the word of your unfairness and lack of empathy!

arbjful .

Very big mall with all kinds of shopping centers and shops. Ideal for visiting specifically for a shopping trip. The parking lots are big and are mostly vacant so parking problems are not an issue.

Sean Gebhart

They never answer the phone. Have somebody that just answers phone calls.

Dana Pierce

This mall has the hard to find gifts for that hard to find person and they definitely have Boutique items unique place

M. Michele

Very busy so be prepared to wait. Staff was helpful.

pandora rooks

Lots of stores and options for everyone! I love visiting this mall

Vanessa Kuboiama

Best place to buy apple for sure!

Steve Hart

We always receive super, excellent, very good customer service at this apple store. This is one of my rare five star ratings and it's well earned.

palnaikvar

ohh the sales person judged us based on our color, sarcastic comments will tell you that. and they did not have bags as well.

Francesco Xu

Staff here were extremely rude and they don’t care and don’t want to help you. No smiles and the feeling like you owe them $1 million.... Especially for two African Americans staff, who came for me and I asked them to explain the advantages for new Mac air and pro, they even knew less than I did!!! One conclusion: Apple is gone, it is not the apple before. I am running to buy a new Huawei pro, which is similar but 30% cheaper than the similar laptops for apple.

Sharon Kinney

Madhouse is the only was to describe this store. Way too loud with people trying to talk over the music and extremely soft spoken staff that are hard to hear over all of the noise, even with them sitting right next to you. The only plus is they are well organized.

Tee Naa

Made appointment ahead of time. Very fast repair. Very kind people.

Adreso Diniz

The store was crowded as all Apple store. No taxation. Nice people ready to give all needed information.

Carolyn F. Thompson

A huge shout-out to Shawn, the tech who helped me with my Apple Watch, which would no longer turn on and had water inside of it. Due to his help, Apple sent me a brand new watch. I am so grateful. Thank you for your great service!

Steven Crampton

Always friendly, despite being consistently busy. Like all Apple stores, a slow day here looks overwhelmingly busy compared to most stores. Don't let that stop you. Well worth the visit in tax free Delaware. The key is a well struck balance between friendly help when needed and a self led shopping experience when desired. The only time you may have trouble finding someone to answer your questions or help you is maybe on the weekend, but even then, it's better then 99% of any other retail locations.

Patricia Purnell

Great customer service experience!

Shailin Patel

Always get helped here fairly quickly compared to the relative size and volume of people that come to the store.

Sherin Joy

It was nice experience. Loved it..

Heather Bivona

Great service & wonderful store in a beautiful mall.

Lombard Bachh

Nice clean organized place, customer service is a bit iffy. but if you decide to get your phone service through them good luck

Rodrigo Basilio

The store is always full, but the service is still good.

John Jaskewich

Lots if shops very safe shopping

Ryan Jones

Definitely one of the better Apple stores that I've been too! The store is fairly large and they have plenty of displays for their products for people to check out. I've also always had positive experiences with the employees at the genius bar for when I've set up genius bar appointments.

STARFLIX STUDIO

NICE PLACE TO GET EVERYTHING

Pramod Kumar Badatiya

A wonderful place where you can feel like a rich person.

Lincoln Chin

I walked in to pick up an iphone. A gal asked me right away if I needed help. I told her I am picking an order online. It was simple process and I bought the unlocked version so it was clean cut. Let me tell ya... this Apple store is huge and very chaotic!!! I wanted to get the hell of there right away!! Overall my experience was pretty good!

The Man

It's like walking into another world when you come in there. Very friendly

Sriram Ranga

Amazing service

Lourdes Rivera

It so busy even with an appointment I was there 3 hours but they were able to fixed phone but I decided to switched out of Apple for now.

Harold Wheeler

Nice helpful staff

Guruprasad Pai

It's awesome. Gets lot of discount on all apple products.

MAIT 1

Conrad, the worst apple manager ever. If he is going to assist you, make sure to request someone else. Not helpful and extremely arrogant.

Mark Rhoades

The Christiana mall store fixed my broken XS Max screen under AppleCare, hooked me up with an Apple battery case, and installed a tempered glass screen protector for me all in just over an hour. Great team and awesome support, this is what keeps me coming back to Apple!

Cristina Nee

Service was not good. I would rather buy one online just to avoid the waiting and interacting with stuff here. They made a mistake and had no apologies for it. It was even difficult just to talk to them.

Shannon Nelson

I was there for a children's class. I sat there for 1.5 hr while camp was in session and although some folks seem to be waiting unusually long I must say those employees really hustle and try to get everyone's needs addressed. You are always greeted at the door a d they are mostly very pleasant. I've seen folks send people with them out for snacks and you will definitely need a sweater but they do have lots of business.

Dean Browne

Awesome additions since my last visit years ago.

Jessica Janney

I happen to have heard that this store fired someone over doing their job. This someone made sure an item was paid for that a child had, because in this crazy world nowadays u never know and it's better to be safe then sorry. For some strange reason the parent complained that this employee didn't believe the CHILD so that employee was fired over it! Fired over a simple and honest question! That is horrible managing from this place! This store obviously does not value/ respect their employees or their rights! Instead of talking with that employee and letting them know what their mistake was and giving them a fair warning, allowing them to learn from it, (esp since they were a new employee) they just let them go. You obviously view your employees as numbers. This store will never get business from me or my family again and I will spread the word of your unfairness and lack of empathy!

arbjful

Very big mall with all kinds of shopping centers and shops. Ideal for visiting specifically for a shopping trip. The parking lots are big and are mostly vacant so parking problems are not an issue.

Sean Gebhart

They never answer the phone. Have somebody that just answers phone calls.

Dana Pierce

This mall has the hard to find gifts for that hard to find person and they definitely have Boutique items unique place

M. Michele

Very busy so be prepared to wait. Staff was helpful.

aseem saurabh

Love this brand and place.

pandora rooks

Lots of stores and options for everyone! I love visiting this mall

Vanessa Kuboiama

Best place to buy apple for sure!

Steve Hart

We always receive super, excellent, very good customer service at this apple store. This is one of my rare five star ratings and it's well earned.

palnaikvar

ohh the sales person judged us based on our color, sarcastic comments will tell you that. and they did not have bags as well.

Francesco Xu

Staff here were extremely rude and they don’t care and don’t want to help you. No smiles and the feeling like you owe them $1 million.... Especially for two African Americans staff, who came for me and I asked them to explain the advantages for new Mac air and pro, they even knew less than I did!!! One conclusion: Apple is gone, it is not the apple before. I am running to buy a new Huawei pro, which is similar but 30% cheaper than the similar laptops for apple.

Sharon Kinney

Madhouse is the only was to describe this store. Way too loud with people trying to talk over the music and extremely soft spoken staff that are hard to hear over all of the noise, even with them sitting right next to you. The only plus is they are well organized.

Tee Naa

Made appointment ahead of time. Very fast repair. Very kind people.

Adreso Diniz

The store was crowded as all Apple store. No taxation. Nice people ready to give all needed information.

Carolyn F. Thompson

A huge shout-out to Shawn, the tech who helped me with my Apple Watch, which would no longer turn on and had water inside of it. Due to his help, Apple sent me a brand new watch. I am so grateful. Thank you for your great service!

Steven Crampton

Always friendly, despite being consistently busy. Like all Apple stores, a slow day here looks overwhelmingly busy compared to most stores. Don't let that stop you. Well worth the visit in tax free Delaware. The key is a well struck balance between friendly help when needed and a self led shopping experience when desired. The only time you may have trouble finding someone to answer your questions or help you is maybe on the weekend, but even then, it's better then 99% of any other retail locations.

Patricia Purnell

Great customer service experience!

Shailin Patel

Always get helped here fairly quickly compared to the relative size and volume of people that come to the store.

Sherin Joy

It was nice experience. Loved it..

Heather Bivona

Great service & wonderful store in a beautiful mall.

Lombard Bachh

Nice clean organized place, customer service is a bit iffy. but if you decide to get your phone service through them good luck

Rodrigo Basilio

The store is always full, but the service is still good.

John Jaskewich

Lots if shops very safe shopping

Ryan Jones

Definitely one of the better Apple stores that I've been too! The store is fairly large and they have plenty of displays for their products for people to check out. I've also always had positive experiences with the employees at the genius bar for when I've set up genius bar appointments.

STARFLIX STUDIO

NICE PLACE TO GET EVERYTHING

Pramod Kumar Badatiya

A wonderful place where you can feel like a rich person.

Lincoln Chin

I walked in to pick up an iphone. A gal asked me right away if I needed help. I told her I am picking an order online. It was simple process and I bought the unlocked version so it was clean cut. Let me tell ya... this Apple store is huge and very chaotic!!! I wanted to get the hell of there right away!! Overall my experience was pretty good!

The Man

It's like walking into another world when you come in there. Very friendly

Sriram Ranga

Amazing service

Lourdes Rivera

It so busy even with an appointment I was there 3 hours but they were able to fixed phone but I decided to switched out of Apple for now.

Harold Wheeler

Nice helpful staff

MAIT 1

Conrad, the worst apple manager ever. If he is going to assist you, make sure to request someone else. Not helpful and extremely arrogant.

Mark Rhoades

The Christiana mall store fixed my broken XS Max screen under AppleCare, hooked me up with an Apple battery case, and installed a tempered glass screen protector for me all in just over an hour. Great team and awesome support, this is what keeps me coming back to Apple!

rahul jain

This store was big and had a very good collection of all the latest gadgets and accessories.

Chris Spence

Terrible 5 hrs to get a phone looked at mise well camp out at store

RC Myles

Always very helpful, great staff!

Mike McCreavy

Really busy. Appointment was not honored. Decided to go Android while we were waiting to meet with iPhone sales rep, so that was kind of cool.

Linda Chastain

As always they were quick and courteous.

Zohaib Ghatala

It was disappointing that after spending $1300 on a macbook pro I wouldn't get a bag because they were 'out of it.' Otherwise it's a nice place to get tax free apple products.

Tall Guyovich

Is favorite place for to buy superior American electronic. Have many genius nerds to solve my problem but why all the time smell of babushkas onion borscht inside i don’t know. 4 star

Jamarl Asbery

was told I had a short in my MacBook Pro (2016), causing a “WiFi hardware not found error”. The associate also told me there was water damage...impossible. Anyway, i Was told the repair would be $150.00. I then received a call a week later stating that my Logic Board was broken which caused the WiFi error. Repair cost then became $600.00. I come to pick up my laptop and am told to wait at a table by an associate. He didn’t ask my name or for any info. After waiting a good deal I finally ask another associate for assistance again. She then takes my name and sends me back to the same table. FINALLY After a 30min wait, someone comes out with the laptop. Bad customer service and I honestly think this place is a cash grab. Good Luck!

Dariusz Ogrodnik

Good service and availability of products.

Владимир Козлянченко

Nice apple store for people who don’t like tax)

Ibrahim Benjelloun

Disrespectful and rude.

Jewel Hopkins

Everyone was very helpful and kind. Thank you Lawrence for being such a great help.

Savas Karaca

They all rude and unprofessional persons. Why i have wait 2 hours to buy a watch.?? It explains why apple sales goes down. Too many worker there but all useless.

H Sierra

Got a new iPhone Xr for my wife The salesman Gary and the technical assistant TJ were excellent

Jason Schindler

It was very much helfpul. Quick service!

Pranav Ganore

Great place to save taxes .. awesome experience .. its worth the travel frm neighborhood states

Karen Haley

Very courteous. Answer all your questions please make an appointment because they are very busy people in there but they can help you do anything you need on an Apple product

ZackariaYT

Very clean, nice and family friendly

menor Rodríguez

Good but no to good

Hoàng Long

Good price for ip

Nira Sarin

I went in today with my boyfriend and one of employees really rude to us, when my boyfriend start asking questions how many iPhone X s max in sliver left we want to get 4 of it and he reply u don’t need to know that. The way he talk and the sound of it really rude towards us. We never experienced it before this our first.

M Johnson

To crowded for me all the time

Isaac Leon

Nice place to shop

Mrs. McCorry

I don't get the Apple hype. My sister likes it though so we stopped in to pick up her new macbook pro. Ps. When they text you to say your online order is ready, it's really not. You still have to wait awhile as an apple employee (I refuse to call them geniuses) notices you, then you wait as another employee "prepares " the order that was supposedly already ready. Then you wait more time for them to get you a bag.

Sarah Caudill

This store is always very busy when I visit. But the staff helped me as soon as they could and were able to answer all my questions. Couldn’t have asked for a better experience.

Xiaoyun Niu

worst apple store. Went to fix my phone and their staff laughed at me and said: just buy a new one. I went there several times to fix my phone with average 2 hour wait time. What they did is reset and restore my phone and then told me it cannot be fix... I spend 1000 dollar on a phone and when it has problem, they just recommend you buy a new one. My phone has connection issue, and it was still usable, but after their restore, it turned into a brick. at the 3rd time I were there, finally a staff said I can spend $350 to get a “brand new” one. I accept the offer and when I arrived home, my husband searched the IMEI number, it has been activated half year ago which means it is a refurbished phone. I have to go back and argue, finally they gave me a new phone. Err. Also, I’ve been humiliated by their staff several times. For example, one guy ask me why I came to this apple store, I said I bought my phone here, he said come on because it is tax free right, if you trying to get this benefit, then you have to take others here. I asked you cannot say that I need to talk to your manager he replied I am the manager.

Christine Zambrana

i have gone twice after work since they advertise walk ins which is only good for the mornings but doesnt work when people work normal schedules like 9-6, then to get referred to best buy who refers you back to them, then cant get an appointment until friday for a time you cant even make because you'll be working and they also cannot answer if they can fix a hardware issue in store or not. 4 days and counting its sad to see a bunch of workers there who only wanna sell u stuff heres an idea make all of them technicians.

Monika Swarnkar

Great mall.

Nakia Turner

Ok so my cousin buys a new iPhone

Brandon Oney

Big store, stays crowded. I'm a android Microsoft person so I dont have no reason to go. If your looking to satisfy all your Apple needs then I'm pretty this place has it all

Ray Dorman

They were really nice and helped me with all my questions

the matrix1985

Been there a couple of times. Great to look, see, and buy any product.

Nirupama parmar

Here is my review.. 1. I had to wait in line for more than 30 minutes to buy iPhone on normal day working day.. 2. The associate didn't even had interested in explaining me anything.. seems like you buy what you want. I don't want to offer other things.. I was really surprised to see this kind of behavior.. he didn't even told us about protection plan or nothing.. otherwise in other store associate always explain other plans and alternatives. 3. They knew its Thanksgiving season.. why not have more people working.. Every customer was annoyed standing in line to buy item worth of $1000. That is after Thanksgiving where you won't get any deals.. we all got tired standing in line for no reason and lost all joy of buying item.. it was like now get items and sit somewhere. On top of that We got this associate who made situation worst. I know Apple has Monopoly for their products, this doesn't mean that you just take customers for granted.. i hope store manager is reading this review.. its legacy of Steve jobs and Tim cooks thats build this company..

Manaswini Mishra

It’s good. Very helpful and knowledgeable staff.

Shiva E

I went here to purchase the new phone. The Apple guy was very friendly. I took some time to setup Apple Pay and that guy patiently waited. Nice

DOMINIC DEGEORGE

Love me a MacBook Pro. My son needed a computer for College. I want him to have the best and something to last him his 5 years . Staff were great. Cost is ridiculous though.

Thomas Flowers

Excellent Shopping!

Bill Dukes

Busy but informative.

rahul jain

This store was big and had a very good collection of all the latest gadgets and accessories.

Chris Spence

Terrible 5 hrs to get a phone looked at mise well camp out at store

Mike McCreavy

Really busy. Appointment was not honored. Decided to go Android while we were waiting to meet with iPhone sales rep, so that was kind of cool.

Linda Chastain

As always they were quick and courteous.

Zohaib Ghatala

It was disappointing that after spending $1300 on a macbook pro I wouldn't get a bag because they were 'out of it.' Otherwise it's a nice place to get tax free apple products.

Tall Guyovich

Is favorite place for to buy superior American electronic. Have many genius nerds to solve my problem but why all the time smell of babushkas onion borscht inside i don’t know. 4 star

Jamarl Asbery

was told I had a short in my MacBook Pro (2016), causing a “WiFi hardware not found error”. The associate also told me there was water damage...impossible. Anyway, i Was told the repair would be $150.00. I then received a call a week later stating that my Logic Board was broken which caused the WiFi error. Repair cost then became $600.00. I come to pick up my laptop and am told to wait at a table by an associate. He didn’t ask my name or for any info. After waiting a good deal I finally ask another associate for assistance again. She then takes my name and sends me back to the same table. FINALLY After a 30min wait, someone comes out with the laptop. Bad customer service and I honestly think this place is a cash grab. Good Luck!

Dariusz Ogrodnik

Good service and availability of products.

Владимир Козлянченко

Nice apple store for people who don’t like tax)

Ibrahim Benjelloun

Disrespectful and rude.

Jewel Hopkins

Everyone was very helpful and kind. Thank you Lawrence for being such a great help.

Savas Karaca

They all rude and unprofessional persons. Why i have wait 2 hours to buy a watch.?? It explains why apple sales goes down. Too many worker there but all useless.

H Sierra

Got a new iPhone Xr for my wife The salesman Gary and the technical assistant TJ were excellent

Amelia Capilongo

Worst Apple store I have ever been too. The customer service was terrible and it took 2 hours to purchase a new phone and Apple Watch. The women was extremely rude and acted like we were a burden. Shouldn’t feel this way if we are spending $1,700.

Jason Schindler

It was very much helfpul. Quick service!

Pranav Ganore

Great place to save taxes .. awesome experience .. its worth the travel frm neighborhood states

Karen Haley

Very courteous. Answer all your questions please make an appointment because they are very busy people in there but they can help you do anything you need on an Apple product

ZackariaYT

Very clean, nice and family friendly

menor Rodríguez

Good but no to good

Hoàng Long

Good price for ip

Isaac Leon

Nice place to shop

Mrs. McCorry

I don't get the Apple hype. My sister likes it though so we stopped in to pick up her new macbook pro. Ps. When they text you to say your online order is ready, it's really not. You still have to wait awhile as an apple employee (I refuse to call them geniuses) notices you, then you wait as another employee "prepares " the order that was supposedly already ready. Then you wait more time for them to get you a bag.

Sarah Caudill

This store is always very busy when I visit. But the staff helped me as soon as they could and were able to answer all my questions. Couldn’t have asked for a better experience.

Christine Zambrana

i have gone twice after work since they advertise walk ins which is only good for the mornings but doesnt work when people work normal schedules like 9-6, then to get referred to best buy who refers you back to them, then cant get an appointment until friday for a time you cant even make because you'll be working and they also cannot answer if they can fix a hardware issue in store or not. 4 days and counting its sad to see a bunch of workers there who only wanna sell u stuff heres an idea make all of them technicians.

Monika Swarnkar

Great mall.

Nakia Turner

Ok so my cousin buys a new iPhone

Brandon Oney

Big store, stays crowded. I'm a android Microsoft person so I dont have no reason to go. If your looking to satisfy all your Apple needs then I'm pretty this place has it all

Ray Dorman

They were really nice and helped me with all my questions

the matrix1985

Been there a couple of times. Great to look, see, and buy any product.

Nirupama parmar

Here is my review.. 1. I had to wait in line for more than 30 minutes to buy iPhone on normal day working day.. 2. The associate didn't even had interested in explaining me anything.. seems like you buy what you want. I don't want to offer other things.. I was really surprised to see this kind of behavior.. he didn't even told us about protection plan or nothing.. otherwise in other store associate always explain other plans and alternatives. 3. They knew its Thanksgiving season.. why not have more people working.. Every customer was annoyed standing in line to buy item worth of $1000. That is after Thanksgiving where you won't get any deals.. we all got tired standing in line for no reason and lost all joy of buying item.. it was like now get items and sit somewhere. On top of that We got this associate who made situation worst. I know Apple has Monopoly for their products, this doesn't mean that you just take customers for granted.. i hope store manager is reading this review.. its legacy of Steve jobs and Tim cooks thats build this company..

Manaswini Mishra

It’s good. Very helpful and knowledgeable staff.

Shiva E

I went here to purchase the new phone. The Apple guy was very friendly. I took some time to setup Apple Pay and that guy patiently waited. Nice

DOMINIC DEGEORGE

Love me a MacBook Pro. My son needed a computer for College. I want him to have the best and something to last him his 5 years . Staff were great. Cost is ridiculous though.

Bill Dukes

Busy but informative.

AMARJEET SINGH

Good but need some serious changes in policy

Gandhi Kumar

Amazing mall has pretty much everything in one place

Bill Cowan

As a Vietnam Veteran with Combat PTSD this place is way to crowded n noisey.I couldn't stay there

unicratt13 .

Rude, indifferent staff. Place was not busy at all, but staff seemed more interest in straightening out the merchandise and gossiping with each other than helping a customer make a purchase.

L C

Great store with very helpful sales person. The guy who helped us was Alex.

Whitley D. Forbes II

Great customer service even on the busiest of days.

Bro

STAY AWAY. Stopped in to buy a Macbook for my daughter on the way home from vacation. Was in and out of the store in less than 30 minutes. Staff were knowledgeable and professional. Went back to car and $2,000 of bicycles were stolen from the bike rack on my car. They were all locked together with a Master cable lock. Mall security refereed me to the Del. State Police station (wonder why it's there) hidden in the back of JCPenny. Trooper told me this happens all the time from the kids coming on the bus from the city. STAY AWAY. Order online or go to another store.

Emily Zimovan

Busy, but was able to get in and out with an appointment!

John Doe

We wait for 2 hours just to buy a phone. We're on the list to be in line for assistance but our 7th month old baby have a dirty diaper so as a parent we have to change the diaper but when we comes back we found out they already called us and because we're not there they move on so when I explain our situation to few Apple employees what happen they just don't care. Apple take some action and take care of your customers specially for all the price hike on all the devices. Also is it just us but this Apple Store has a bad smell

Bryan Stone

Love this store. Super high class

Boyd Hehn

Great experience although store was packed. Quinton, Katie & TJ made our experience excellent. They were incredibly knowledgeable & made the set up a breeze. Highly recommend them.

Hellows Fright

Did not fix problem, been there 4 times in a week and all they want to do is reset the phone. Do not recommend apple to anyone!

David Bey

Very enthusiastic team. Make sure to set an appointment. Walk-ins are impossible.

S. Brown

Very spacious store with plenty of products for you to try. The employee's are very helpful and knowledgeable about the products.

Richard Sun

Usually super crowded. Best to try to go there on. Monday early evening. The staff are wonderful and quite helpful. They make it a pleasure to wait for service and are very fair in giving you advice on what are your options. I once brought on my MacBook Pro with some of the keys fallen off and they fixed it for free from spare parts laying around.

Christopher Calloway

I've been a customer here for years and have had my good and my bad experiences with this store. For instance, this store seems to be busy and packed nonstop. I've gotten here early in the morning and later in the day and no matter what, always busy. I attribute that to the fact that this is the only Apple Store in Delaware and we are tax-free. Overall, a very modern store. I remember what it used to look like and post-renovation, it looks great. The staff is as knowledgeable as possible. That being said, there are some employees there (the last time I was there) that can be seen walking around not pulling as much weight as the other employees in the store. That might be a management problem or it might just be the employees are having an off day. The store could be a lot better though in several ways. I wouldn't allow the store to get so packed that you can only stand around when needing service for your device. At least a line outside the store or something or an outside sitting area for customers who have a long wait. Because those waiting for service are using up as much space on the sales floor as possible and that entire part of the store is not separate from anything else. It's just at the farthest end of the store. One last thing: if we are waiting for however long, at least have some music over the speakers or something to create some ambiance instead of having to hear customers and employees discuss a potential purchase.

E Avery

Went to the Apple store due to my phone acting up. Everyone there was extremely helpful, although they could have more comfortable seating. I had to go back a second time with the same issue and they made sure before I left the problem was solved. Just one of the reasons why I love Apple products, their technical support is awesome.

Roshan Abbas

Very nice , tax free but service is a little slow

Marcie Gough

Nice Got a Casper bed today As a rule I don't like malls but I wanted to sample the beds before buying . I was disappointed in target for being located at the mall I was expecting it to be nice .I went to get a cart a lot of them full of trash ,they don't clean them out between customers. The store wasn't as clean as other targets I've been in

Tahmir Cook

I have been a loyal customer to Apple for the past 10 years. I have an expectation from Apple based on past experiences that they will always have great customer service. Howeve, I must inform someone that my experience tonight was distasteful and heartbreaking. I arrived at the Apple store in christiana Mall in Delaware at 8:40pm to be informed that they are closed. However, the store hours are set until 9:00pm. I was informed by the worker that they could not allow me and my friend to enter the store because they could not take anymore customers , because they do not have anymore workers to service us. I said to him we drove and hour away to purchase headphones from this store and he said to us “ well I guess you should come back tomorrow when we open” He then brought over a manager who said “sorry we are closed and we don’t have any AirPods in stock”. I was in disbelief because I did not believe that to be true ; they did not want us in the store and the closing time was not until 9pm. I am completely unsatisfied with Apple customer service and considering switching all of my 12 different products and converting to Samsung. This is totally unacceptable, not sure if it was because I was African -American that I was not allowed in the door or exactly what the problem was.

Razv Shakya

Spoke with Princess who was very helpful and had knowledge on the product. She was able to assist and also provided great tips

James Toohey

I accidentally damaged the lense cover of my brand new Xr IPhone. I scheduled an appointment with the store so that a “technician” could take a look and repair it. The “technician” barely even glanced at the damage and quoted me $499 for a new phone. He said that they couldn’t replace the lense cover because the whole camera assembly would need to be replaced after the phone was disassembled. A bold faced lie! I put the phone under a microscope at work and removed the broken glass and residual adhesive. I purchased a replacement lense cover for $9 and replaced it. Fixed for $9!!!!! Be aware that this store is all about screwing over the customer for a dollar!!!! I will never return to this store.

Charles Bradshaw Jr

Whatever! It's just a damn phone. Hahaha. People in this store are like in a zombie mode.

Julie Lewis

I had to have my battery changed in my IPhone! The store is great! Very busy but employees are knowledgeable about their products! Nice to see employees taking pride in their work! However, I was disappointed with Apple for this reason- I called to schedule a time to have my battery changed out because of updates that Apple made & was told they had to order that battery & it would take 2-5 weeks to come in!! Are you kidding??! Slow boat from China or what?!? It only took a week. Got an appointment the day I called & battery installation took about 40 min! Store itself is awesome but calling the help line.... they need work there! Love my iPhones though!!

Anthomy Mcdonald

The Manager Shawn or Sean that was working 6:15PM on 5-22-19 is super mean the table broke , and my phone fell and cracked and he didn’t want to hear me out just say no he’s not going to do anything about it what so ever.... As for shack he was fantastic !!!

wayne schmidt

Worst customer service in any industry!! Waiting more than 45 minutes just to buy their product. Half the employees are walking around with pads putting people on a waiting list . Why not put half of the to work with customers! I hope my wife loves this gift..

Mark Sharper

Even though it’s usually super packed. I can usually get service pretty quickly. Great if you don’t feel like ordering anything from the online Apple store. Staff is mostly friendly and helpful.

Joe Bove

Staff is great they take their time with you

Dinakaran KK

Nice and attracted by children training in shere edu

Diane Keener

Bought 4 iPhones, 2- iPhone X S Max, 2 X-R iPhones, from my cellular carrier, AT&T, did my transfer to my new phones and than one of the iPhones X S Max stopped working after only 45 minutes. Went to to AT&T to have them check it out, was told that per Apple policy, that my only option was for us to drive to closest apple store with the Genius Bar. That is 90 miles one way. At the Apple store Was told that they would not be able to replace the phone, they had to send it out to be evaluated. This could take a week or more. Than would decide to fix or replace. Was given a older phone as a loaner, iPhone 8. Not even equal value. Also means another 90 mile one way trip to pick up our phone and return loaner. What happened to the customer service we use to get from Apple..... No consideration for our time or our money.. I have had iPhones since the first iPhone came out.... this might be my last.

Marie B

Excellent place to go for a MacBook. Long wait times but that's a given. I mean, it's Delaware which means no sales tax. But yeah... totally worth it.

Ira Tucker

Awesome Service

rahul parelkar

Pretty standard apple store.

Alex Nieves

Typical of Apple stores. Quick service and excellent management. Took care of my issue quickly and no fuss.

krishna konatham

I don't even like to rate with a single Star. Honestly this store's manager needs to learn how to service customers. I can't tell how disappointed I am in the Apple Store in Christiana 4/26/18 for to replace my Iphone Lightning Cable or (Charging cable) where insulation is ripped off due to that its not working and even I have apple care and I bought my phone no longer than 6 months I showed him the purchase receipt. Manager simple replied Lightning Cable can't be replaced. Manager told me buy a new cable I didn't expect that from him.

Anthony Shepherd

I had a great experience at this store. I live in Brooklyn so we just traveled and stopped and we find out that there is no sales tax. So I purchased my new Mac and I saved about 400$ on taxes. Also the customer service is great!

Hannah Strobl

This place always looks like an intimidating mess but it's an Apple store so

Kayla Powell

Made appointment, still waited 45 mins to be seen . I understand being understaffed but I should haven’t to revolve my whole day around an appointment that I made previously

Pete Fanelle

Grear experiences, very helpful

Will

Very knowledgeable staff and friendly.

Mik Patl

Rest is fine but some managers just do nothing then just hang around. They don’t solve any customer probs. Worst manager ever came across. Also never buy online and pick up at store. Your order will be at managers mercy.

Randa Dietterich

If you have 3 hours or don’t need to use your phone for 4 days, I guess it’s ok. If your phone is totally dead and you need it fixed ASAP, you won’t get any help here.

lewis kishpaugh

Real nice would go again

AMARJEET SINGH

Good but need some serious changes in policy

Gandhi Kumar

Amazing mall has pretty much everything in one place

Bill Cowan

As a Vietnam Veteran with Combat PTSD this place is way to crowded n noisey.I couldn't stay there

unicratt13

Rude, indifferent staff. Place was not busy at all, but staff seemed more interest in straightening out the merchandise and gossiping with each other than helping a customer make a purchase.

L C

Great store with very helpful sales person. The guy who helped us was Alex.

Helvio Silingardi Pedreschi

The store wasn’t packed and yet they made people line up OUTSIDE. It’s really disrespectful to sheep (I mean, customers) to be treated by “geniuses” like that. Apple needs to be less stuck up, enough is enough already. Took me over 30m to pick up an order, which I also had to SCHEDULE a time to visit. Nope.

Aditi Jain

Good store..it was super crowded when I went and had a queue outside as well..but staff was helping and they had almost everything in store which made my shopping quick and easy.

Bro

STAY AWAY. Stopped in to buy a Macbook for my daughter on the way home from vacation. Was in and out of the store in less than 30 minutes. Staff were knowledgeable and professional. Went back to car and $2,000 of bicycles were stolen from the bike rack on my car. They were all locked together with a Master cable lock. Mall security refereed me to the Del. State Police station (wonder why it's there) hidden in the back of JCPenny. Trooper told me this happens all the time from the kids coming on the bus from the city. STAY AWAY. Order online or go to another store.

Emily Zimovan

Busy, but was able to get in and out with an appointment!

Hamad Alkhunaifer

The best apple store cause no tax, but no too much iPhone on it

John Doe

We wait for 2 hours just to buy a phone. We're on the list to be in line for assistance but our 7th month old baby have a dirty diaper so as a parent we have to change the diaper but when we comes back we found out they already called us and because we're not there they move on so when I explain our situation to few Apple employees what happen they just don't care. Apple take some action and take care of your customers specially for all the price hike on all the devices. Also is it just us but this Apple Store has a bad smell

Bryan Stone

Love this store. Super high class

Boyd Hehn

Great experience although store was packed. Quinton, Katie & TJ made our experience excellent. They were incredibly knowledgeable & made the set up a breeze. Highly recommend them.

Roxy Shkira

I love this place

Hellows Fright

Did not fix problem, been there 4 times in a week and all they want to do is reset the phone. Do not recommend apple to anyone!

David Bey

Very enthusiastic team. Make sure to set an appointment. Walk-ins are impossible.

S. Brown

Very spacious store with plenty of products for you to try. The employee's are very helpful and knowledgeable about the products.

Richard Sun

Usually super crowded. Best to try to go there on. Monday early evening. The staff are wonderful and quite helpful. They make it a pleasure to wait for service and are very fair in giving you advice on what are your options. I once brought on my MacBook Pro with some of the keys fallen off and they fixed it for free from spare parts laying around.

Christopher Calloway

I've been a customer here for years and have had my good and my bad experiences with this store. For instance, this store seems to be busy and packed nonstop. I've gotten here early in the morning and later in the day and no matter what, always busy. I attribute that to the fact that this is the only Apple Store in Delaware and we are tax-free. Overall, a very modern store. I remember what it used to look like and post-renovation, it looks great. The staff is as knowledgeable as possible. That being said, there are some employees there (the last time I was there) that can be seen walking around not pulling as much weight as the other employees in the store. That might be a management problem or it might just be the employees are having an off day. The store could be a lot better though in several ways. I wouldn't allow the store to get so packed that you can only stand around when needing service for your device. At least a line outside the store or something or an outside sitting area for customers who have a long wait. Because those waiting for service are using up as much space on the sales floor as possible and that entire part of the store is not separate from anything else. It's just at the farthest end of the store. One last thing: if we are waiting for however long, at least have some music over the speakers or something to create some ambiance instead of having to hear customers and employees discuss a potential purchase.

E Avery

Went to the Apple store due to my phone acting up. Everyone there was extremely helpful, although they could have more comfortable seating. I had to go back a second time with the same issue and they made sure before I left the problem was solved. Just one of the reasons why I love Apple products, their technical support is awesome.

Roshan Abbas

Very nice , tax free but service is a little slow

Tahmir Cook

I have been a loyal customer to Apple for the past 10 years. I have an expectation from Apple based on past experiences that they will always have great customer service. Howeve, I must inform someone that my experience tonight was distasteful and heartbreaking. I arrived at the Apple store in christiana Mall in Delaware at 8:40pm to be informed that they are closed. However, the store hours are set until 9:00pm. I was informed by the worker that they could not allow me and my friend to enter the store because they could not take anymore customers , because they do not have anymore workers to service us. I said to him we drove and hour away to purchase headphones from this store and he said to us “ well I guess you should come back tomorrow when we open” He then brought over a manager who said “sorry we are closed and we don’t have any AirPods in stock”. I was in disbelief because I did not believe that to be true ; they did not want us in the store and the closing time was not until 9pm. I am completely unsatisfied with Apple customer service and considering switching all of my 12 different products and converting to Samsung. This is totally unacceptable, not sure if it was because I was African -American that I was not allowed in the door or exactly what the problem was.

Razv Shakya

Spoke with Princess who was very helpful and had knowledge on the product. She was able to assist and also provided great tips

James Toohey

I accidentally damaged the lense cover of my brand new Xr IPhone. I scheduled an appointment with the store so that a “technician” could take a look and repair it. The “technician” barely even glanced at the damage and quoted me $499 for a new phone. He said that they couldn’t replace the lense cover because the whole camera assembly would need to be replaced after the phone was disassembled. A bold faced lie! I put the phone under a microscope at work and removed the broken glass and residual adhesive. I purchased a replacement lense cover for $9 and replaced it. Fixed for $9!!!!! Be aware that this store is all about screwing over the customer for a dollar!!!! I will never return to this store.

Charles Bradshaw Jr

Whatever! It's just a damn phone. Hahaha. People in this store are like in a zombie mode.

Julie Lewis

I had to have my battery changed in my IPhone! The store is great! Very busy but employees are knowledgeable about their products! Nice to see employees taking pride in their work! However, I was disappointed with Apple for this reason- I called to schedule a time to have my battery changed out because of updates that Apple made & was told they had to order that battery & it would take 2-5 weeks to come in!! Are you kidding??! Slow boat from China or what?!? It only took a week. Got an appointment the day I called & battery installation took about 40 min! Store itself is awesome but calling the help line.... they need work there! Love my iPhones though!!

Anthomy Mcdonald

The Manager Shawn or Sean that was working 6:15PM on 5-22-19 is super mean the table broke , and my phone fell and cracked and he didn’t want to hear me out just say no he’s not going to do anything about it what so ever.... As for shack he was fantastic !!!

wayne schmidt

Worst customer service in any industry!! Waiting more than 45 minutes just to buy their product. Half the employees are walking around with pads putting people on a waiting list . Why not put half of the to work with customers! I hope my wife loves this gift..

Mark Sharper

Even though it’s usually super packed. I can usually get service pretty quickly. Great if you don’t feel like ordering anything from the online Apple store. Staff is mostly friendly and helpful.

Dinakaran KK

Nice and attracted by children training in shere edu

Diane Keener

Bought 4 iPhones, 2- iPhone X S Max, 2 X-R iPhones, from my cellular carrier, AT&T, did my transfer to my new phones and than one of the iPhones X S Max stopped working after only 45 minutes. Went to to AT&T to have them check it out, was told that per Apple policy, that my only option was for us to drive to closest apple store with the Genius Bar. That is 90 miles one way. At the Apple store Was told that they would not be able to replace the phone, they had to send it out to be evaluated. This could take a week or more. Than would decide to fix or replace. Was given a older phone as a loaner, iPhone 8. Not even equal value. Also means another 90 mile one way trip to pick up our phone and return loaner. What happened to the customer service we use to get from Apple..... No consideration for our time or our money.. I have had iPhones since the first iPhone came out.... this might be my last.

Marie B

Excellent place to go for a MacBook. Long wait times but that's a given. I mean, it's Delaware which means no sales tax. But yeah... totally worth it.

Ira Tucker

Awesome Service

rahul parelkar

Pretty standard apple store.

Alex Nieves

Typical of Apple stores. Quick service and excellent management. Took care of my issue quickly and no fuss.

Hannah Strobl

This place always looks like an intimidating mess but it's an Apple store so

Pete Fanelle

Grear experiences, very helpful

Will

Very knowledgeable staff and friendly.

Mik Patl

Rest is fine but some managers just do nothing then just hang around. They don’t solve any customer probs. Worst manager ever came across. Also never buy online and pick up at store. Your order will be at managers mercy.

Randa Dietterich

If you have 3 hours or don’t need to use your phone for 4 days, I guess it’s ok. If your phone is totally dead and you need it fixed ASAP, you won’t get any help here.

Brian Robinson

Great sales

lewis kishpaugh

Real nice would go again