You have all the information of people who are consuming the services and products of P.C. Richard & Son (Computer Repair) in the area close to Connecticut.
At this moment this firm has a rating of 4.7 out of 5 and this score has been based on 949 reviews.
You must have seen that the average score it has is almost the highest, and it's based on a very large number of feddbacks, so we may say that the rating is very reliable. If many people have bothered to evaluate when they've done well with the service, is that it works.
You know that we do not usually stop to put tatings when they are good and we usually do it only if we've had a problem or issue...
This Computer Repair is classified in the category of Appliance store.
Brian at this PC Richard & Son location did an excellent job helping us pick out a 4K TV for our business. He spent a lot of time explaining the features, comparing different models, and making sure we picked the right size/features for our business needs. As soon as we put it up on the wall, we knew Brian had helped us make the perfect choice. Highly recommend, both for customer service and price.
Loved shopping here. Przemek was a great help.
EDIT: 2/27/19 (changed to 5 star based on help from mgr) - Assistant Manager Matt LaFrance truly defines what customer service is. He contacted me after my google review was posted and he made things right (swapped out the D/W for a better performing model at no cost) . His actions restored my confidence in buying again from PC Richard & Son. Thank you Matt! ------------------------------------------------------------------------------------------------------------------ I purchased (2) different dishwashers from this location in 2018; one for home and one for a rental. Both were delivered and installed by PC Richard. The dishwasher I purchased for home worked well, so I thought it would be good to return to PC Richard to buy another dishwasher for a rental I own, given my prior experience, and because the 12 year old appliance just broke. I purchased a Frigidaire unit that was black, because I needed to match other appliances; I worked with Robert; he spent more time trying to up-sell me to buy a Bose headset, vs telling me about the product I was buying. The D/W was installed in December 2018, and it performs worse than the 12 year old GE appliance it replaced. It does not clean or remove grime, even when using Cascade platinum and a rinse aid. I contact PC Richard in less than 30 days to tell them experience, and to to request a return for another model, and they say they cannot accept returns on open appliances. They sent a tech out and told me the appliance cleans poorly because it only has one wash arm! (then why do the sell it?) I wish Robert informed me about how poor the model was, instead of trying to up-sell me on a Bose headset; I could have used this knowledge and spent $50 more on a better model. DO NOT BUY APPLIANCES HERE; the return policy is not customer friendly. Buy from AMAZON or another appliance dealer that has a guaranteed return policy. I have still not heard back from PC Richard management; I will not be buying from this chain ever again. There goes $400 down the drain!!!!
Came into p c richards and jessica was the first person i saw! she immediately asked if I needed help and was able to answer every question I had! she help me find exactly what I needed for my home theater and more ! I would definitely recommend to come see her and the other salesman !
The assistant manager, Gabby was such a great help in helping us purchase a new fridge. She was knowledgeable, pleasant and, answered all of our questions.
Clean store. Helpful and friendly staff.prices could be better for customers! The company offers the best warranty in the business!!
Andrew was great! Great service and helped me organize everything for my stove. Stressfree!
Gabby was extremely easy to talk to. She was very knowledgeable and answered all my questions. I had a great experience there and will be back again!
Don sold me a bed really pleased with how quickly he helped me!
Recently purchased a new mattress my sales person Ray was great helped me find the perfect mattress was very Patient and understanding
Great store. Przemek was a very helpful salesman.
Very pleased with the services Mr Douglas was a super star I wish all of the employees were as efficient, knowledgeable and helpful as he was and I ended up not purchasing not ready just shopping around and I never felt pressured again still the best customer service ever I am a Store Manager myself I will definitely want him working on my team...Excellent help is hard to find.
Don D. Was very helpful in purchasing a washer and dryer. He showed us options that better suited our needs. He also took the time to explain financing and supplemental warranty plans. He greeted us when we came in but was allowed us to look around without feeling pressured. Would definitely recommend Don and this location! Nick T.
Great customer service. Clearly displayed items and prices. Thank you.
Bought a Weber grill online from PC Richards. Never spoke to a person but communication was great. Combination of emails and auto calls that kept us updated. Delivery was great (and free) with two very nice and friendly guys dropping it off in the time window promised. They called twice to give us a heads up on when they would be at the house. Couldn’t be happier.
Good service, nice people. Hector was really helpful, my Bose surround sound system is unbeliveable.
PC Richard warranty is a waste of your $$. I gave 1 star because the system won't let me give ZERO! Bought my kitchen appliances from them was happy. Went back for my new washer/dryer. Bought the their warranty this time, was told it was great coverage. Well my brand new Maytag washer died less than 9 months later. We're a week in, 2 visits later, and I still don't have a working machine. They have no idea what is wrong or when it will get fixed. I am disgusted and I feel cheated.
Gabby really helped me with service on my washer. She was able to set up a service call to have a serviceman come and check it out. Thank you for all your help this is why I love shopping at Pc Richards
My salesperson Ray was very helpful and knowledgeable helped me pick out my new washer and dryer also got us into the new purewash pro gave us a great deal go see Ray!!!!!!
Needed a new radio for my car and Przemek helped me out. He explained what each feature the radio had and the installation costs.
I can't say enough great things about the service I received from Don Douglas. What a genuinely nice guy and super knowledgeable, you guys are definitely on top of your game.
Great service! I would highly recommend this store for appliances. Matt LaFrance was the manager I worked with and he was very helpful.
Very nice store and great staff, Hector really help me a lot. Thanks
Came in a few days ago, Very pleased & very friendly staff. The office lady Jessica was more than helpful and found exactly what i was looking for. 10/10 recommend this store.
Staff very helpful. Gabby was very knowledgeable just because of her I will be returning for all my appliances!
Very pleased with experience shopping here, staff is very helpful and professional.
Had an amazing experience shopping here. The salesman Przemek was extremely helpful. Will be back.
Wonderful environment. The salesmen Matt was very friendly and knew what he was talking about
had my remote car starter installed in 20min Great job Friendly installer
My husband and I walked into the computer/ laptop area. Brian Lamothe was the first to greet us. Brian was very polite and made us feel warmly welcomed. Brian answered all of our questions and responded to our concerns. Brian was excellent.. We had a very nice experience and will be back.
Went by over the weekend and bought a T.V. stand. Don was so helpful in getting me what I was looking for. Will definitely be back. Thanks again to Don and the staff.
I went in with remote starter issue. I was in and out in no time. The staff was very responsive, especially given the fact that my appointment was for the Manchester store and I was is Newington. Thanks for the great service!
Reallyyyy nice service and awesome people working there! My salesperson Hector, he helped us with a ring doorbell and he got the time to explain us how to install it and use it.. now i have a week with my Ring video doorbell and i really think its one of the best products for smart home out there. Thanks Hector
Don made my experience really good and I will shop here again
Had a wonderful experience when I went into PC Richards Malik came up to me instantly and asked if I needed assistance which I loved I didn't have to search for anyone!. He was very knowledgeable , I will defiantly be returning in the future!
Don Douglas sold us a Samsung QLED tv for a great deal! Thank you!
WORST STORE! Deceptive sales practices!!! Worst customer service ever. Do not go here. Asim was my salesman. I bought a fridge and dishwasher on 9/6 and he said it would be delivered in 1-2 days. Then a week later he said the fridge won’t be available until 9/27. Today, 9/27 they say the fridge won’t be available until next week. This is all after I paid by credit card. Deceptive sales practices!!!!
When I came in I was greeted by don. Very helpful. Knew all the facts. Very sweet
Great place with great customer service! Thanks Don Douglas for knowledgeable help. Love my new T.V!!!
Came in for a tv and was helped by Yunique! She was amazing and full of knowledge. Nice to know there are still good sales people in the stores. Will definitely be back.
Loved the store. Hector who works on the TV department helped me a lot on what i needed! I bought my 82” tv so i can watch super bowl on big screen but he really got me into a Bose soundbar, the game wouldnt be the same without that sound! Thank you guys.. go see Hector!
Love the store and love how friendly all the sales people are goo see Ray!!!!!
Przemek was very helpful in my search for a new tv. He explained to me the features of each tv I was looking at and the differences between them. Will come back to P.C. Richards for sure.
This is the second time we have worked with Robert Veneziano on a major appliance. Robert takes time with his customers to make sure they get the best out of their shopping experience. The installers are also excellent.
Hector really did a nice job helping me with my new tv, great customer service.
Awesome store! Awesome service. They price matched with no problems! Rob is the best!
When my washer gave out on me I have to be honest pc Richards wasn’t my first stop but the sales person Gabby was extremely helpful she knew a lot about the products and genuinely wanted to help me find the perfect washer. I’m glad that I stopped in and I love my washer. I Will most likely be back for future purchases. Thanks Gabby!!!
It has every home appliances but it feels cozy making you feel comfortable and not pressed into buying. The sale staff are experience and personable.
I went to buy a washer, and the staff was so fast and knowledgeable, go see Hector!
They had on display an iPad that wasn't available and when I asked why they would display it they tried to upsell a more expensive model. Gabby the manager was very rude and didn't have an explanation. I was a long time customer, but guess I'll take my business to Best buy. Manager could have been more pleasant.
Donald is amazing!! Very helpful and kind, not pushy and salesy, very considerate of personal space and time. The manager Kevin is a great guy as well. They both took care of us!! I would recommend everyone, who happens to on the Berlin Turnpike, stop by and see one of the great people here are P.C. Richard. They are absolutely amazing and will take care of you.
Had a great experience shopping here. All the employees were helpful especially Przemek.
RAY RAY RAY RAY !!!!! One of the most honest gentleman I’ve ever came across me and my wife are beyond satisfied will be back soon !
The sales associate was very knowledgeable and not pushy
Brian was very helpful in assisting me find the right range for my family will definitely be coming back very pleased
You guys should see Hector, really good salesperson!
Great place to shop. Przemek was a great salesman.
Yunique helped me out today with the purchase of the Nu55un7500 ! I called the store today asked if it was in stock she went to the back and confirmed then put it on hold for me. I came in after my shift and she wasn't there but her co worker Brian helped me out a lot. He even showed me the BOSE 700 which I will be purchasing. I can't wait to come back. They are the leaders in customer service.!
I have bought a TV and a refrigerator within the last year and happy with the service. They were very knowledgeable about the products more so than many other places nearby.
Great advice, service and pricing from our high competent sales person.
Don made our washing machine search quick and effortless. We were in and out in less than an hour. Another successful purchase from P.C. Richard and Son.
Przemek was very helpful with helping me find my amazon fire stick. Will come back.
TJ was extremely kind and helpful and answered all my questions to guide me to picking out the right computer.
Great experience at Newington store! Good staff and excellent customer service.
This place is great. Rob is super helpful. Thanks again! Competitive pricing too.
I just bought a 65" TV from them. I knew which model I wanted and conducted the whole transaction over th he phone. Delivered free 2 days later. Great experience
Great customer service
Hector helped me a lot buying my kitchen appliances, it was fast and easy and I had everything deliver next day with really good service. I will definitely go back and buy again, thanks for your service.
Charlie in Appliances was AWESOME! Gave us a great deal and didn’t over sell!
Hardly any prices on things and had to keep asking. Then to pay had to give name and address when I wasn't buying a large ticket item. But their music in the store was nice.
Don sold me a tv a good salesman...
Mr. Don Douglas was extremely knowledgeable and I appreciate the wonderful services he provided! I am extremely happy with my purchase! He should be we employee of the month.
love the store, love the service, Hector the salesperson was amazing. he helped us with everything we needed. thank you
The salesman Robert Vereziano did not pressure me and made me feel comfortable in making my decision to buy multiple items! I would recommend going to him anytime! Also he was very informative and answered all my questions!
My wife and I walked the store 5 times and not a single associate acknowledged our presence. These are clowns in disguise and will never get a penny from our pockets.
Sales person was very professional polit very well I'm form of u r products I order a whirpool dryer
I went there with my mother a couple of days ago and Hector helped her step by step pick out a washer that was the right one for her! Great customer service!
Bought my laptop for Przemek. Very knowledgeable and friendly will come here again to buy.
Don D thank you for helping me pick a TV for my living room . Just what I always wanted.
Go see Ray helped me pick out the best tv for me P.C. Richard is the best !!!!
Go see Ray gave me a great deal on everything I needed P.C. Richard is the best !!
Advertised a 2 pack Ring camera set for $129.99 and when I entered the store at 7am on Black Friday was told it was an error and that “he didn’t make the paper.” Said it was only for one. Refused to honor the advertisement and was rude. Won’t be shopping there anymore
Walked in the store and was greeted by my sales person Ray he was very helpful in helping me pick out and a new washer and dryer. Also helped me save money in the future with the purewash pro already saving money on detergent. Go see Ray!!!!!
Don sold us a tv and sound bar. Would recommend going to don in the future.
Malik was really helpful. He helped me with the laptop, he explained everything in detail. We will be back soon
My sales person Ray was very helpful with picking out my new tv I highly recommended going to see him for anything you need
Jessica was very nice from the moment we walked in the store, very helpful will come back to this location for her costumer service let alone!
Came in today, worked with Przemek, very helpful, answered all my questions and was very helpful, will go back to see him
If you want true customer service go see Matt!! Thanks again!
Employees comforting and knowledgeable
Walked in to Pc Richard looking for a new refrigerator. The sales man Ray helped me find the perfect one to fit my hight restriction go see Ray!!!!
I visited the store with my son to pick up an order that I placed over the phone. The store used to be Circuit City was back before they closed so I guess I expected it to be similar. We were wrong. The store has an odd layout. It’s like the building is WAY to big for what the have so things are spread out. The have very little of a bunch of stuff like mattresses, large appliances, TVs, video games etc with a very little verity. They do have lots to choose from on the website and they will deliver to the store for pickup or to your home. If you are looking to browse and compare items, you will most likely be disappointed. I do all my research on line from as many sources I can find so I always know the exact model of what I’m looking for. The employees are pleasant and it’s not a bad store, they just lack verity.
Hector was really helpful today, helping me find the perfect size tv. Great customer service.
Very helpful salesmen that usually hangout around the computers/laptops
PC Richard and Son has a really nice service, my friend Hector helped me a lot on my brand new Sony 65'' tv, I really love the picture and the quality of 4k HDR resolution. I recommend you guys go buy from this store every time you need something, really customer service. thank you guys.
Always a great place to shop the go to the Enfield store and ask for Tony and tell him you saw it on Google review
I love the atmosphere of this store everyone was very friendly. I was greeted by the manager Gabby who helped me walk through the store to show me around. First time being in the store i will be back to my new kitchen!
Malik and Don help me with a mattress. very awesome dudes will see them again...
they were very helpful when I brought my computer to get looked at and they filled me in on everything they were doing so I knew what was going on
Hector was knowledgeable and patient. He did not force us or rush us into making a decision. Honest and even informed us of things we had no knowledge of. Thank you Hector!
Thank you Hector for you great customer service and all my appliances. I appreciate you!
I bought an air conditioner they sold it to me for 250.00 but my receipt said balance due 318.00 who are they kidding I went right back and had them give me a new one. Be careful!!!
Jessica in the front office was a great help! Great store to shop at!
Really good service, was attended by Hector Mendez, i bought a 65'' Tv for a really good price, great staff !
For friendly staff yes
Service was top shelf. Always a great experience.
Loved my experience at this store. If you go do not hesitate to ask for Hector, he was so helpful!
Go see Ray!!!! Was very helpful with my new washer and dryer got me everything I need and saved me money with my new purewash.
Matt helped me find a printer. Just wanted to shout my buddy out he deserves it.
Przemek was a great help with my camera. Will recommend all of my friends to come shop here.
Nice store to find stuff
Excellent experience. Tried to go to best buy first since it was closer to my house, but I needed a laptop and they only had 1 person working on the floor the day before thanksgiving! I was helped right away at PC Richard's and received great advice and was out in 10 minutes.
Don and Malik were very helpful with selling me a computer
Loved shopping here. Przemek was great.
I've only been in this store maybe twice in a year because I never get any help when I go in. I went in the other night trying to wrap up my Christmas shopping. When I walked in I was the sole customer in the store (was like 8PM) and there were 4 salesmen in the store, including one guy standing near the front door. No hello or even acknowledgement I had walked in, despite being the only one there. Not once was I asked if I needed assistance, I was only awkwardly stared at from a distance by the guy working near the washing machines. I didn't see what I needed, and walked right out. I don't get why nobody bothered to interact with me considering those guys make commission. The same thing happened last fall when I was looking to replace my microwave, I went into the store, was looking at microwaves, and was passed by and stared at by the salesmen, went to best buy instead. Pretty sure they don't take me seriously because I'm college-aged so they must figure I don't have money or something. Either way nice going guys because you've lost at least 500 dollars of sales from me.
Purchased my mattress here and I couldn’t be happier. Don the salesman was a great help.
It's funny. it wasn't what i would call busy, but every customer in the store was buying. so, the staff was stretched thin. a gentleman approached me by the air conditioners on his way to the counter. he asked if i needed help and i said i did. he told me he would be right with me when he finished a transaction. before he finished a woman approached and helped me with my purchase after she nodded to the first associate. before i knew it, a third associate was wheeling my new A/C to my car. quick, efficient, and professional.
I feel very happy with the service this store offered me, Hector, the salesperson was very helpful, I will definitely buy from him again, recommended. thank you.
Jessica was super awesome telling me the best way to go about finding what I needed at a best price. Thank you ❤️
Went window shopping today had a few questions about a few different items, Jessica was great, great in store experience will be coming back to make my purchases very soon!
Very happy with all the workers Jessica was the one who stood out the most! So kind respectful and great ideas! Thank you so much!
Very happy with the customer service, was attended by Hector Mendez, he helped me out with a sound system i nedded, great price and quality !
I keep reading all the great reviews and I really agree. The customer service here is great, Hector you are a star salesman... Keep up the good work!!!
Nice place. They had good prices on some items and good sale prices. Staff was friendly. I however wasnt too fond of the delievery experience.
Loved shopping here. Przemek was very nice and helped me a lot.
Me and my husband struggle to find things when we go out shopping. Walking in to P.C. Richards the ace person Matt helped me find everything I was looking for.
Matt LaFrance is the best. His customer service skills are second to none. He helps customers and goes above and beyond. Make sure you ask for him if you need anything!!!!
Hector was great. Please give him a raise that guy really deserves it!!!!!
We were very pleased to work with Don Douglas ...we love our washer/dryer.Great customer service... Very professional.
Carlos helped us choose a great new 55”. Can’t wait to get home to set it up!
I could give this place five stars over and over again. The people who work here are just very loving and caring, honest and get you the best deals. Don was a great guy!!! Thank you DON for my new TV!!!!! I’m happy with it.
Knew which TV I wanted, stood around for a while looking for a salesperson, another guy came up to the TVs and a salesman magically appeared! Another man came up and looked and behold, another salesman showed up! I am female, could that have been a problem? I left and went home and bought my TV on Amazon. I wanted to shop locally, but, oh well....
Malik was very helpful with selling me a tv this week. Very informative and super friendly.
BRIAN L was fabulous he was very knowledgable and we made a purchase of a micowave first time shoppers and will be back. Please forward Brian our kudos!
Mr Don Douglas he provided great service for me a week ago
Had a great experience thanks to ray he has exceptional customer service thanks to him I will recommend everyone to Pc Richard and son only!!
Special s/o to Matt the manager for friendly service and helping me out with the Bose sound system.
First time going in, instantly pleased with the customer service. The store is very well organized and the associates didn't instantly come up to me and ask me what i was looking to purchase. They allowed me to take a look at what is available and see what I liked and when I was ready to ask questions; they were very nice and able to give me advice on what I should look for when buying a refrigerator.
I went to p c Richard to look fort a tv. amir was my sales person not just he help me finding the right tv also find the best price great place to shop.
Don helped me with purchase my new tv and I couldn’t be happier. Will come back to buy my appliances from him.
Had a great experience at this store with Tony, he is awesome!
Good appliance selection and a friendly staff that is very eager to help....too eager? Nah...
I was helped by Hector today and thanks to him I bought the tv that I wanted today with the best features! He was such a nice employee and knew all the answers to my questions ! Thanks again.
I had a great experience with Andy at the Newington store. He was able to help me select some very specific appliances to meet my design needs. I recommend that you see Andy if you need any appliances.
The sales man was good. I already knew the product I wanted. The company they hire or deal with for their deliveries literally suck. One problem after another. This wad the first time I've dealt with PC Richard's and may be my last. If this is the type of service they choose to use to represent their company they need to rethink it
Keith comes through again. Got rid of my old car (2007 Scion tC) which he had already helped me sounded amazing and bought a 2008 Audi. Keith has continuously helped me and explained everything thoroughly, and will go the extra mile. The first person to install my system here didn’t even tune it and it blew up my amp. Keith went over all the details. Being a higher end car, I had no idea what I was doing but totally trusted that it would end up sounding great. The transfer was easy and it's almost completely done. If you need anything done defiantly go to this guy. Great customer service, fast friendly and makes things super easy.
Love it here. Treated politely
I walked in looking for a regular radio. Talked with Matt ended up leaving with a bose sound touch. I love shopping here
Products sell themselves - its always about the customer experience . . . so these 2 guys - top notch: Chris S - extremely pleasant, knowledgeable, helpful and and a great person to work with. Don - was the next great experience at P.C. - needed a quick delivery of the washer and dryer I bought 6 weeks earlier, he was able to get me on the schedule for next day with very short notice to meet a difficult timeline. Highly recommend the store - great inventory also
Work with you on a layaway items
Asim was a great help to us , he make sure that we purchase the best products. He have amazing saleman skills . Really appreciate his help . Will recommend everyone who are willing to buy the best product go see Asim at newington store CT!
Hector was great!!! He was friendly and went above and beyond for what I was looking for. Loved him!!!!!
I love this store, excellent service and good staff. I bought my tv 3 years ago and came back to buy appliances and same guy helped me, his name is Hector, i encourage you guys to go see him, he will take care of you and give you the best service possible! Thank you so much again.
Was helped by the tall feller don. Very sweet and caring guy.
Salesman TJ was straightforward and quick at helping me determine which product I needed! Didn't feel like he was taking advantage of my lack of experience with technology and I left more knowledgeable than when I came in. Thanks TJ!
my sales person Ray was very helpful in helping me pick out a tv go see Ray!!
This store is a very nice store that has very helpful employees especially for Héctor he helped me with a tv today and it made me leave happy and satisfied with what I bought. Thank you Hector !!