Reviews of Lou's Computers LLC (Computer Repair)

George Cassidy

We've been a longtime customer of Lou's Computers. Their prices, service and staff are the best! They keep both our home and business computers in tip top shape! We just purchased a new one and are very happy with all the crew at Lou's!

CJ Bardy

Great service, solid/economical solutions, quick turnaround....i'd recommend them to anyone.

Dean Quinones

Computer completely died on me no power or anything. Took it into Lou's got a call 2 hours later that it was fixed and would only cost 60$. Quick, easy, and cheap. Would go their again, Staff was friendly and cooperative.

Josephine Guarnaccia

Thank you, Lou and Staff, for your excellent work and service. My laptop is performing like new, and I got it back so quickly. Much appreciated.

Fatoumata Sangare

Very racist shop. I would not recommend black skin colors to use their service. Made me sign a vague contract on how much my laptop repair would cost. The contract stated that I would pay an estimate of $149 for removing viruses from my laptop, which I agreed for. Nothing was mentioned on the contract about the service estimate before or after taxes. Then, when I approached him with this, he started yelling at me. I did not like the way he started talking to me about this. He ended up stating that he would himself pay the taxes. However, I did not like the way the all conversation went through, and a lack of trust came in me (there is basic customer skills you should have not matter the issue is with your customers). I told him that I would make a copy of the contract that I had in my hands. Then, he said if you do not give me back the contract right away, I would not give you your laptop, and I would not allow you to come back to my shop. I told him that's fine, and that I would seek help from the police. I was later on contacted by phone by a police officer who told me that he would help us settle the dispute. I went back to the shop, and I waited outside in my car, while the police officer was inside the shop talking to him. Then, the police officer came to me and told me that I could go inside the shop with him and make the payment of $149 ( which would be taken from my card, no more than the $149, as stated on the contract). And that if I get charged more than the $149 on my card, I could file a dispute with my credit card company. So, I went inside the shop with the police officer; it seemed like the shop owner was crying over probably the one dollar and cents he would have to pay for taxes for my laptop repair. I didn't after all like the all situation, and besides paying the $149, as stated on the contract with my credit card, I gave him $2 cash, for the taxes he would have to pay and for tips. I felt it was, anyway, his hard work, and I wanted to be fair with myself. Then, I left the shop, thanked the officer for his help. But what pisses me off: is that the police officer told me that the shop owner told him that he does not want to see me again in his shop, and that I could be arrested if I go back there again. I told the police officer that I don't want to come back either to that shop. Why would I, anyway, want to go back to this shop after all this happened. And the only reason I went to this shop is because it was the nearest store open around, (as I was also following my phone GPS ). But, after the dispute was settled peacefully, and I ended up paying him taxes and giving him tips, why saying to the police officer for me to not go back to his shop: this is racism.

Jack Brown

We have been going to Lou's Computer for many years. We have never been disappointed. Lou and Don are easy going, expert, helpful and patient when a computer illiterate tries to tell them what is wrong with their computer. It is wonderful to be able to take in a broken machine to them and give up any concern of "will it be okay". They also sell new and refurbished equipment. The refurbed is better than new and a great deal. We have had our computers repaired, bought new computers, had cloud servers installed and purchased external memory. We have had old hard drives archived. They do it all and they do it well. Their prices are reasonable and the experience as close to painless as can be imagined. They get my highest recommendation.

Harry Cion

I'm very impressed with their expertise and willingness to explain things. They also recommended a less expensive and equally effective way to repair my laptop. I would definitely recommend them.

Beth na

What a great guy! Found a cable that I needed that I couldn’t find in any big box store in the area Great customer service … A warm genuine helpful guy!

Judy George

Great service, reasonable cost to repair.

Emily Pereira

I took my laptop to a big box store and they quoted me an intake and $300 service on my laptop. I then brought my laptop to Lou's and with a quick look/diagnostic I was good to go and saved $295. Thank you Lou for your knowledge, honesty, and incredible customer service.

Marilyn Dayton

I bought a refurbished ThinkPad from Lou a couple of years ago and it is absolutely the exact laptop I needed. He guided me through the available ones he had and we found the perfect one. And I have used (and sometimes abused) it for both my business and personal use every day. Today he helped me with a problem quickly and effectively, no problem. He is professional, extremely knowledgeable, and just a great guy! Thank you Lou!!

Dorotea Abele

Fast service and knowledgeable staff. Very competitive prices. So nice to have a local business who really cares that you are a happy customer.

John Flaherty

I have referred dozens of people and businesses to Lou over the years and without fail, everyone is happy! Lou and his minions know all aspects of their business from networking, repair, programming to sales. I find them always willing to answer questions. They sell their equipment at a fair price. I've purchased both new and refurbished equipment over the years. I go to them for most all my computer needs because they will tell you were ELSE to buy specific products if it best serves the client! Superb integrity. It's just comforting to buy directly from local businesses within our community who take pride in their service. Highly recommended

C J

The guys here are terrific. The work is top-flight, it is done quickly and efficiently and the prices are very reasonable. You can’t go wrong with Lou’s computers. Really good people, really nice and pleasant people to deal with – you cannot ask for anything better.

Steve Vinson

Professional service. Quick turnaround (to a hardware issue). Reasonable prices. I highly recommend!