Reviews of Kaplan Computers (Computer Repair)

fifi la singe

I like Kaplan. I don't love it. I'd give it 3.5 stars but I won't scrimp and downgrade them because they do a good job in the service department which is primarily what I use them for. I've never bought a computer or accessories there because their prices are a little nuts. UPSIDE: if there's a problem with my computer, this is where I'll go. I trust they'll make it right. DOWNSIDE is they charge - not exorbitant, but they're not for the budget minded. UPSIDE is maybe those prices allow them to pay people a decent wage which might be the case since they seem to stick around. DOWNSIDE is salespeople are surly and not particularly helpful if you're merely browsing, which I thought to do when I brought in my laptop for a fix. So................... its a 60/40 kind of situation. I tend to agree their hardware prices are a little delusional in terms of what they're selling. But it's local and I like patronizing local business. And if I were not a poor shlub, I'd buy my hardware with them because I'll tell you, it's a whole lot better than having to deal with Best Buy, which has gone entirely over the top corporate crazy. I figure how often does my computer needs fixing? So it's kind of okay. And I'd rather see Kaplan there when I drive by than not, or worse - another damned Best Buy. So there you have it.

Kurran Rai

Jeez guy calm down. I just wanted to point out the irony between the laptop I own and the prices you sell your other used laptops for (which I actually do think are overpriced and can be found much cheaper elsewhere). Your tech was short with me and didn't give me room to speak, so it was pretty clear that he wasn't willing to have a conversation. If I had known my review would have caused you enough angst to write that novel of a post and do a background check on me I wouldn't have bothered to write it.

Dominic Hudson

Really glad I called these guys when my computer had a blue screen. The hard drive was bad but they were still able to recover my data and transfer it to a new laptop for a reasonable price. Great service for a great price!

Steve Winiarz

I've bought many computers from Kaplan Computers over the last 10 years for my business. I've used their sales, and service dept and they were both great. At the end of the day, they are a business and they need to charge appropriately to stay in business to service us. For anyone who does not think their prices are fair, realize they are very affordable compared to other business'. Will continue to go back for all of my computer needs!

Jacob Moreland

My network is finally working throughout my house thanks to these guys. My wireless signal was weak to non-existent in our living room. I tried a new router, a range extender, a signal booster, and an access point hooked to power-of-the-internet. None of it worked to my satisfaction. These guys came to my house checked out what I had, and had my entire house accessible in under an hour. Great job!

JOSEPH MILLER

last week my computer shut down ( hard drive issue result of virus) I called Kaplan Computers. They sent tech out out and found the computer needed to be taken to their repair center. They called to let me status and when machine would be returned. they delivered right on time and the tech was particularly helpful and very knowledgeable. His name was AJ GUERRA. This is second time they came to my house and i am very satisfied. We purchase 2 computers and accessory"s in past . In my opinion this is place to go. Joe, Vernon, Ct.

Sandy Williams

Kaplan Computers was quick to reply to my plea for same day service. As I was in Manchester only for 4 days & needed service on my computer done ASAP, the gentleman expedited my job while finishing up other jobs he needed to get done before his family hiatus. Job was done with high level of professionalism, reasonable price, & to my complete satisfaction. I'll get another year out of my computer before cycling up (I hope)!

Jordan Nowik

The prices for repairs, diagnostics, and products are absolutely ridiculous. For all cases I explored - including monitors, power supplies, and other peripheries, their prices we at least 3 TIMES MORE EXPENSIVE than online retailers (including shipping costs!!!!!)- and Kaplan is selling the item used - I'm buying it new. As far as repairs, I use another local repair guy that is incredibly knowledgable, does free diagnostics, and charges about 1/2 the rate than Kaplan does. Beware.

Mary Ramos

I endorse Kaplan Computers as a reliable and competent spot to have your apple device fixed. I had a problem with my Macbook Pro. The connection where the charger is plugged was broken and my laptop couldn't be charged. On top of that, my charger was dead too. They did an amazing job, changed the piece that was necessary and provided me with a new charger, bringing my laptop back to life again! The service was done fast by a fair fee. I am glad that I chose Kaplan Computers to fix my mac.

Judith Dreyer

I had possible contamination of my computer. Brought it in to Kaplan. They provided courteous and helpful service in reasonable time frame. Also very helpful with issue that occurred after updates were installed. I highly recommend this company.

Jim Doherty

Purchased a computer for my business about a year and half ago, not long after purchased another of the same. No issues at all. Both used daily and running perfectly. Staff was extremely friendly. Prices were more than fair, everything I needed was right there in stock. Thank you.

R R

They are so helpful! Went in with a network issue, no network driver after a Window's update. Crys took a look at it, and 5 minutes later it was fixed! Wonderful service...I love that crew.

Tammy Kuhar

great place for computers and computer help

daniel Britschock

I dropped my Dell computer off here to get the screen replaced because the inside was damaged. I came back a week to pick it up and it looked brand new! However I'm giving them two stars due to a problem that occurred when I went to pick it up! I gave them my charger because my battery was at 20% when I drop it off and I thought they might have needed it due to how low it was. When I picked it up they gave me my charger back I plugged it in and it said plugged in but not charging. I was like wait a minute how did this happen so I went back to find out what happened they gave me someone else's charger it did fit the power plug but it wasn't the right one they said they misplaced mine I was not happy about it. However that being said the guy Matt who is very helpful at the service desk said we have a order of chargers coming in that match your laptops description and we will give you one to replace the lost/damaged one for free! I was very happy! I picked it up on 12/19/2018 and it was 100% charged! If you give them your charger make sure you label it so they don't lose it! Or leave it at home if you chose to. UPDATE! Im giving 3 stars now since I received a response so fast! thank you!

Blake Will

great place

Nancy Johnson

Kaplan Computers helped me when my MacBook pro track pad crapped out recently. They gave me a stop gap solution so I could still use the computer while waiting for the parts to be delivered. I went into the Kaplan freaked out and frantic, and they quickly put me at ease. Nobody likes spending big hunks of money on computer repairs, but I felt like I got my money's worth and then some. A+ for this crew.

Lithium Fox

Hey he said we do it all it want him to get me what’s right pleople playin me I’m programing a cure fir all sickness mental problem behavioral system please get my post all of them untampered may be hard to get all of them to all good people who do the right thing ok your advertizeing with the fish that your Cristiano so let’s see how nice you are

Artie Puigdollers

Friendly, extremely knowledgeable.. and reasonably priced... Work done on the premises, and no hidden fees. Yes, I would recommend Kaplan's to a friend or relative.

Douglas Sauer

I have dealt with the Kaplan's Service Department several times now and they have earned my trust. Service last week was very quick - the staff unofficially identified the issue immediately, ran the comprehensive diagnostics and called me within three days, then completed repairs about six hours after I gave the phone approval. I was very pleased with not only the quickness of the service and the fact that they discussed the pros and cons of all possible options, but also with the reasonable final price.

Emma Millington

I wish I could give more than 5 stars ... couldn't ask for better service from start to end! I was having issues with my Dell laptop from stripped screws to error messages about the hard-drive among other things. The techs did an excellent job in communicating, trouble-shooting, explaining what the issues are and the options. When one option did not work for me, due to the fact I do not have the software for my work computer, they looked into other solutions to fix the problem. Dropped off the laptop and was ready to be picked up the next day! Top notch service and reasonably priced. I would definitely refer anyone to Kaplan Computers. Keep up the awesome work!

Timothy Jensen

Their eBay sales department is fantastic. Superb quality product at a great price!

Steve Marks

I have done business with Kaplan Computer going back to the 90's and have always found them to be the 'best' Computer Sales & Repair store anywhere! So, flash ahead to this year alone. In February..my P.C. with massive saved data craps out and Kaplan miraculously is able to save virtually everything onto an external hard drive and USB's! I also buy another computer and monitor and over the last few months.. I have been back to buy speakers, 2 printers, cables, a laptop etc! The store Manager 'Tom' is a likable no-nonsense type of person who is very focused on the running of the business and keeping things running smoothly. I think Connecticut is lucky to have a store like Kaplan Computer, and I hope they're around a long time to come! P>S> Bravo to the tech support/repair team too!

Shane Dolan

I used to buy all of my computers here....the service, selection, and pricing is no longer competitive with other alternative retailers.

Brenda Emery

These guys provide great results and they work really quick. Updated my MacBook operating system in just a couple of hours. They called me as soon as my computer was ready. They are very friendly and very courteous towards the customer. Kaplan works great with their customers and really value my business. I really recommend these guys to anyone.

Gerald Covington

Very honest people. They worked on my iMac and had it up and running within my tight deadline. It was a complex problem with the aging iMac and they fixed it. And best of all they did not charge me a load of money. The repair cost was much cheaper than I thought.

Jeremy Rose

Had a great experience at Kaplan Computers. My computer was not turning on and Justin at the service desk looked at it for a few minutes and helped me get it running again. Wonderful customer service! I will absolutely be returning after Cyber Monday!

William Hatchett

Oh man, this place is the best possible place you can go for computer repair for apple computers. My macbook pro was acting up and when I went to the apple store to find out how long it would take for my computer to get fixed, I was told 2 weeks. I said screw that and took it here. MUCH FASTER! Not only did they repair my computer quickly, they made sure my warranty took care of anything. The people here are beyond friendly and incredibly knowledgeable. I am speechless.

Jonathan Schnetzer

I recently bought a refurbished iPad here. The customer service was top notch and very helpful with informing me on the differences between different models. I have also purchased multiple computers here over the years and have always been happy with the experience. The service counter is always knowledgeable and prompt with repairs.

Ricardo Burga

(Translated by Google) Great service (Original) Buen servicio

Dennis Root

Great selection and knowledgeable staff

Ron Duncan

So my desktop encountered problems downloading Windows updates. That, and it was time to switch to Outlook from Live Mail. Kaplan Computers walked me through the issues and gave an etched in stone price to repair. Although I did have problems with all of the email migration these guys never rested until everything was fixed to my satisfaction. They were thoroughly professional and spent a lot of time explaining the software to a non-geek like me. Honestly I could not have picked a better place to go. I strongly recommend this business: no surprises on repair work quote, things done right, and a vast computer knowledge and repair shop. Look no further, your answer to your computer problems are here.

Eggert Johnson

Do not listen to the Naysayers! Some people are just unhappy or do not understand what it takes to run a brick and mortar retail, reseller, repair business. I have been to Kaplan many times over many years, and NEVER had anything but a good, enjoyable experience. Everybody knows their stuff and treats you well, Sales and Service and Parts. I have been working with computer hardware and software for over 30 years, from Mainframes to Servers to PC's, it is my hobby too. Trust them, go there! Nothing sketchy going on, I would know by now.

Tommy Perez

I am not the most tech-savy person in the world, especially when it comes to computers. Whenever I needed help with my computer or a repair, Kaplan Computers is the first place I call. They always make me feel like a priority, and they work hard to make sure their customers are satisfied. When it came time to get a new computer I called Kaplan to help me make my choice. The staff took time to listen to what I wanted, and then made some great suggestions. Not only that, but after I purchased my computer they helped me transfer my old computer files to my new computer. They also took time to familiarize me with the new programs, and sync my e-mail and iPhone. Kaplan Computers is always thorough, and is not satisfied until their customers are. I really appreciate the time and knowledge they put into their work. I no longer dread computer repairs, and would recommend this company to anyone looking for help with their own computers.

Amy Burgoyne

When my Dell laptop stopped working, it was out of warranty. It wouldn't boot up, but would loop between two screens until I shut it off. I did some research, but couldn't find consistent answers. I was thinking that the problem would cost me way more than Kaplan Computers charged me, especially because they said it would need a new motherboard. I was happy when I picked it up and the price, including the new motherboard, was less than I could believe. I highly recommend Kaplan Computers and will definitely use their service again if needed.

Lolita Holland

Brought my computer here after the screen was black and wanted an honest educated opinion. Staff was helpful and realistic, considering I have a "gently used" computer. I appreciated how they were honest and did not try to sell me into a more expensive product. Turnaround time was also very quick within a day and the price was reasonable!

Christina Gagnon

Matt the service technician is amazing!!! 100 Stars!!! Fixed PC as I waited!!! Thank you.

Hunterfk Games

This is a very good store they know what they are doing I like the computer that I bought from them just wish it was a bit cheaper I bought it for $800 and the next month it was $600 but yay rly nice ppl nice store

David Harrigan

Good deals

Robbie Hall

The service technicians here are actually pretty fantastic if you want a good service professional I recommend crys or AJ now the reason for my 1 star rating is given because of there sales lead Tom who is also the general manager I would not buy any products from this company he's very rude and abrasive he has absolutely no care for his customers and is a very unprofessional Man but don't believe me the proof is in the comments below he hides behind the company name but do not be fooled I urge any new customers to read the rude and unprofessional responses that tom gives to his customers when they voice a compliant you may not have to look far as I'm sure he'll attack me as well the true Mark of great customer service is the way the company treat's there customers when mistakes are made I believe this company has the potential to thrive but only under different management

Brayden Gross

Called Kaplan Computers and explained my issue with my desktop Outlook program. They were busy but promised a call back in a timely manner. About 2 hours later I received my call and we arranged tech to fix my computer. Issue fixed within minutes, invoice sent promptly. Couldn't be happier!

rotax535 .

Overpriced and they do not stand by their work. Stay away.

Christopher Woods

Highly recommended. I had a remote machine that was stuck during a Linux install. They were able to get to the site quickly (next morning) and find the problem right away. Tech got the appropriate Linux kernel, reinstalled Linux, and set up the graphics card. He is efficient, professional, and honest. I will call Kaplan Computers again for future work.

Keith Jones

Very happy with Kaplan’s ability to get me into a new laptop and migrate all the data from my old, broken laptop. Quick, courteous, professional. Will definitely go back!

Michael Rauza

Thank you. I told myself 2018 was going to be the year that companies and individuals were going to be held more accountable for their services. This decision has been something I have been wanting to do for some time but never focused on it. Perhaps it was not having enough time in the day to follow through with an issue. This will hopefully stop someone from dealing with a company to which customer satisfaction is not a priority, keep in mind if it is a positive experience companies will be told as such. Which brings me to Kaplan computers. I was having issues with my PC and decided to have them take a look at what may be causing the issue I was experiencing. As I was walking to the front door I noticed the gentlemen behind the counter come toward the front door to assist in opening it as I had my hands full. They gave me a nice greeting and showed me where the service area was in the store. I was met by "Crys" which he then explained to process, the billing, and the typical timeline needed. He then took the PC into the back, plugged it in and communicated to me what he was seeing. Of course nothing was 100% positive as it was a quick look, he explained what they would do and would call when they had more information. I was in a bit of a hurry so I called a bit earlier than expected and asked to have it prioritized. They agreed to a small fee and hours later the PC was fixed. Picked it up and works flawlessly. Thanks guys, all communication and service was fantastic.

Jeremy Hill

Called Kaplan Computer Store one day to ask some questions about a vintage computer I own. The person I spoke with was very short with me, bordering on rude. He assumed I wanted to sell the computer to him. It appears that if you aren't spending money in their store they want nothing to do with you.

Christian Vogt

My friend needed a new PC case and we couldn't find one anywhere. Kaplan had enough selection to get a case he liked and a new power supply to go with it. The store was clean and orderly and the staff were very approachable. Will definitely be bringing more business here in the future.

Jason Davis

These guys saved my life. I couldn't be more grateful. I got 100% of my crashed drive back & installed on my computers new drive & I'm back in business like it never happened. Totally AWESOME! I feel fortunate to have this awesome facility in my neighborhood. I would have lost a really important client had I not been able to get help sorting this out. I strongly suggest talking with them about any computer problems.

Cheryl Atwood

My PC and its printer stopped communicating, completely. I tried everything I knew to do and failed. After wasting hours of my own time, I called Kaplan Computers. The technician came over within an hour, worked for more than an hour and solved the problem (it was very complicated) at a reasonable price. I highly recommend Kaplan Computers. This company also has a Mac expert. Completely worthwhile.

Sean Minchin

These guys are awesome. I have used Kaplan Computers years ago when I had a virus. They cleaned it up at an affordable price and added a better virus protection. Years later, I mistakenly changed to another virus protection provider and ..yep got a another virus. I should have listened to them and not tried to save a few bucks. While I was there, they has some suggestions and changed my laptop to a solid state hard drive. They upgraded my Asus laptop, didn't charge me much, and now my laptop is super fast. I am so glad I went there. I always recommend Kaplan Computers to anyone who has a computer problem.

Dylan Needham

Overpriced! I was desperate and paid 16 dollars for 7ft patch cable. They didnt have cat6 so i had to settle for 5e. You would expect a computer shop to at least have current inventory.

Matthew Stanton

The wonderful people at Kaplan Computers repaired my Dell's broken hinge for the agreed upon price, and they did a wonderful job. The technician's were very polite and knowledgeable. I would definitely be willing do business with them again, and would recommend them to anyone. I do however have one small suggestion/complaint, which is minor. At the time of my repair they charged a $60 dollar diagnostic fee, and if you repaired the computer with them, they would apply $30 dollars of the diagnostic fee towards the repair of the computer. When I received the call letting me know that my computer was repaired, they forgot about the $30 diagnostic rebate promised to me when detailing the final price. The technician immediately apologized, and chucked it up to a new technician. He promised to take note of it, and fix it on the invoice. When I picked up my laptop, it was a different technician that retrieved the laptop for me. He tried to charge me for the repair without deducting the $30 rebate. I had to explain to him that $30 dollars needed to be deducted for the diagnostic rebate. He seemed a bit uncertain and had to get another technician to address this, which he did, no problem. I truly believe this was an honest mistake. If it was only once, I wouldn't have mentioned it, but to make it twice in a row with the same customer is a bit careless.

Pauline Murray

Wonderful helpful staff!!! No pressure, just what I needed because I had to get a computer for work but knew nothing about what I needed. Matthew Root was the best.... patient, professional and sincere!!! Wonderful experience......

nawaz basha

We purchased a battery for our laptop.the service support was good.they addressed our queries properly and helped us to get the battery which was not available immediately.they called us when the product was available. I appreciate their prompt response and communication. I suggest this place for computer and laptop repairs and accessories.

Chris Kibbe

I had an HP laptop hard drive issue and brought to Kaplan - they told us that the laptop wasn't fixable (or wasn't worth fixing) and suggested storing what they could recover onto a separate hard drive that we could purchase. We did so. We were very grateful they were able to save what we had on our computer - a lot of it held sentimental value. When we received our hard drive, everything was easily accessible and neat and navigation was simple. Connection to current laptop was simple as well, via USB connect. As an aside (and this was my OWN fault) make sure you communicate to them IF you'd like to keep your old laptop. We traveled extensively this summer and (again, our own faults) all but forgot about our laptop there. After things settled down this summer, we went into Kaplan to pick everything up and we got the new hard drive, but the laptop had been sent to be recycled. In the paperwork it states that if enough time lapses, this may happen. (I'm paraphrasing) I wanted the laptop back for sentimental reasons, but again, my own fault. Spoke with Matt (employee) on phone and he was very professional and understanding and explained the policy. Just throwing a warning out there in case you miss this on the paperwork like I did. All in all a good experience though and I will use again and refer.

Brandy Rameriz

Lifesavers! So very happy that I drove 30 minutes each way for their expert help to get my blue screen HP laptop to boot without corrupting or erasing any of my hard drive files! Fantastic experience. They offered several options for the repair and understood the urgency. Incredibly reasonable price. If 10 stars were an option, I'd gladly give them 10 Stars! Just call or go to Kaplan Computers when your PC, or laptop breaks. Do not hesitate!

Bryant Waller

High quality refurbished computers and laptops.

Douglas Wilson

Expert help and good prices.

Rick Suydam

Once again Kaplan Computers comes through! Our office server, that KC built for us eight years ago, had the power supply 'fry out' on us one afternoon. Immediately brought it to KC and less than 24 hours our office was back up and running! Now if we can get another 2 years out of the server so that we can be fully cloud integrated is another wish! Along with our new, custom built server we've also purchased recondition iPads and iMacs at great value. Thanks again KC!

Greg Selivon

Merry Christmas

Mecca0x 03

Very knowledgeable staff. Great deal on a gaming laptop! Easy in and out!! Thank you

Richard Creighton

The place to go for top notch Computer Service

Samuel Rubin

Staff seemed nice and helpful. They helped me pick out a computer that would suit my needs and told me I could return within 7 days. The machine didnt work as I had hoped and when I went to return it I was charged a 10% restocking fee??? I lost $100 because the computer I was told would work, didnt work.

Melanie Scheibenpflug

Service was great, friendly and thorough. They really knew what they were doing.

John Woodman

The store Manager is Tom. I went there to purchase a laptop adapter. I have purchased other items here also. Never again will I purchase from these people. I called Tom "The Manager" and he hung up on me. The Cooler Master NA-65 retail is $39.95.This is the list price on the manufactures website. { $39.95 } Kaplan computers price is $59.95. Amazon is $27.99 .They will not match prices! They are more than happy to mark up the manufactures retail price and overcharge the customers, well within their right, but they would rather lose a customer for life than match a price. Business must be very good.

Kendra Gallo

My computer was running slow and web pages weren't opening correctly. We took it in to them in the morning and they called us in the afternoon that the computer was fixed. They found a virus and ghosted my machine. Before they did this, they saved all of my items I had on my desktop on the computer. I appreciated that they did this. Before we left, the gentleman waited for my computer to update and check everything. We are very pleased with their work and the time it took for them to fix it. Will use them again.

Lulu Lawson

It is hard to find proper analysis and service on computer issues. Over several incidents Kaplan Computers demonstrated that it excels at analyzing and fixing broken hardware, resolving faulty software functionality, sorting out networking troubles, and improving computer performance. I am not an easy customer (questions, complains, expectations). Still I received courteous and patient responses from a responsible and accountable company.

Patrick Doyle

I was helping my grandparents with their Asus computer, as they had gotten an error message on startup about their hard drive being locked. Before, they took it to Kaplan where after a $60 diagnostic and cleaning, they were quoted for a $300 bill. They took the computer back without getting it repaired and I checked it out. I turned the computer on, it was running fine and after a few scans and backups it was back to normal. It leaves me thinking that they may have been taking advantage of seniors with an older computer (5 years). Wouldn't recommend.

Hi Sisters

Great store, very helpful!

Crys Hale

I've enjoyed my time at Kaplan Computers, Service Department/Staff was suburb to work with. In a world of tech that is always updating, it is near impossible to have any one person who knows everything. What this service department has are actual technicians in a broad array of expertise who share a passion for computers and helping their clients. Always learning, and always improving. One of the few places left where you can have an intellectual conversation with someone not trying to up sell you at every turn (*Cough* Staples/Bestbuy). As a disclaimer I was a member of management, working with the company for roughly 3.5 years. I am truly proud of the team that I have had the pleasure of working with. I was not paid/asked to leave a review/nor at the time of writing does anyone at Kaplan know I was leaving a review. These are my honest opinions based off my inside/outside knowledge of this company. Thank you my friends, Tom, Efrain, Mr Li, Justin, Mike, Matt, Andrei, and indirectly Cheryl (Our magic bookkeeper)

Pam Daniels

My newly purchased, reconfigured (by Kaplan) laptop was horribly infested with malware, viruses and evil invaders. That was my fault, since I believed in the reliability of the Norton and Microsoft links which were frauds - not connected to either at all. Michael MacLean thoroughly scoured my operating system and all other programs to restore my laptop to full operation, including - to my surprise, my connection to my printer, my email setting, my internet connections, and my ITunes program which contains over $3,000 worth of audiobooks as well as beloved music. Don't know how he did it, and he did it with a smile. And I wasn't always pleasant since I was so frustrated with the infection situation. Further thanks go to John, the service manager who withstood my wrath. It was a difficult enterprise and they came out on top. I'm a long-term customer of Kaplan Computers in Manchester CT - all staff are professional to the nth degree. Highly recommend!

Jane Murdock

I have purchased several computers here with great success and great service!

Peter Marcus

Had a laptop with Windows XP where a hardware component just disappeared. Could not get Windows to reinstall it or reinstall the driver. Brought it in and they had it working in 20 minutes. Very quick, very professional, very effective. I had never been in the store before and they demonstrated, quite quickly, that going in was the right choice. Any future computer service needs I have, they get the business.

Patrick Dunn

Terrific service. Fast (next day), reasonably-priced, great outcome. Motherboard on my Dell Inspiron crashed. They fixed, tested battery life (which proved to be outstanding) and did some other diagnostic work (finding no other problems). Would highly recommend.

Tom Johnson

I found them to be very knowledgeable

JERROLD BORSTEIN

No manager on site to take care of problems immediately

DJUnTamedMusic .

Excellent and rapid service!

Bob Martin

Great repair and sales

carl davis

Brendan was very helpful with providing updates on my computer diagnostic results as well as suggestions and detailed pricing. Thanks!!

Ryan Soloway

in my individualized and personal experiences, when ever i visit this store, i never feel like i received an honest answer, fair sale or or price. i always feel like i am being sized up for a fast one.

Peggy Moura

Very extremely helpful & I am very satisfied

Sudarshan Malayamukkil

Good Service.

JAI FJORD

This place is a rip off their Macs are way over priced so I bought one somewhere else. Then When my Mac gave me problems I stopped in to see if they can see what wrong with it they wanted $79 just to see what's wrong wit it. I ran out of there and went to the Apple Store at Evergreen walk. They went to the back for 5 mins reset my battery and I was good to go for the grand Total of zero dollars, free ! Don't waste your time here they will rip you off

Midnight Rocker42

Their Computers are a ripoff, they overcharge for outdated technology, the staff that works there do nothing but rip customers off, the staff's knowledge about Computers and Hardware is a joke, I build computers as a hobby, I asked them questions about their computers just to test them on their knowledge, they dont know what they are talking about, their newer computers are mediocre and way overpriced, for what they charge for their outdated and newer computers, people are better off going to Best Buy or buying a computer online, If you don't want to get ripped off, avoid this place at all costs

Carlos Perales

I'd recommend this place! They are very efficient and took the time to explain to me what they had to do to fix my computer after I spilled some water on it, and I got my computer back with everything intact after three days. They also chatted with me about what I can do to improve my computer's performance in the future, so I'll probably head back!

RC Overdose

Pleasant and helpful people, but the work performed was sub-par. I was told the new computer could run 2 monitors (it can't). I was billed for data migration (all my old Outlook files) and weeks later when I went to look for an old email, lo and behold they only created the folders in outlook but didn't actually migrate the emails themselves. I don't have time to go back-and-forth to Vernon repeatedly to have them fix their worksmanship issues. I won't be returning.

Nicholas Lacefield

I have been using this company for a long time and always so pleased with the service. I just used them again a couple of weeks ago. It is hard working from home alone for office set up or computer problems in general and finding the right person to come to your home. Kaplan Computers always responds immediately and fits you in their schedule as quickly as possible. Their pricing is very reasonable for coming to your home. The technician knowledge is excellent for all the challenges I have had. I found Kaplan Computers by chance many years ago and very happy that I did. I highly recommend Kaplan Computers.

Safeside Chimney

Always a great experience - We have been buying our workstations from here for over 10 years. Great prices and ease of purchase - In and out 5 minutes every time. This past visit was helped by Amber , very friendly ,and answered all my questions.

Darryl Wright

You won't find a better, more competent, or more relaxed place to get for your all computer needs. Every experience I have here is phenomenal. I've been bought, repaired, and upgraded my computer here for many times, and can't recommend them more highly. They have a huge layout with over 100 computers on display. About 80% are previously used, which is great for helping save the environment, lowering pollution, waste, etc. They focus on Windows and Apple computers as well as iPad tablets. Another great point is that they have been here since 1991 and have a great local presence in this town.

Molly Norrie

We are a small office that works 100% online. Our Comcast service was in and out for about a week. We talked on the phone with Comcast, hired a different 3rd party technician, and had our in-house IT working on it as well with no solution in sight. We called Kaplan Computers and tech came out to our office within 3 hours of our phone call. He diagnosed and solved the problem as soon as he heard what was going on and saw our network. Highly, highly recommended.