Reviews of Apple Westfarms (Computer Repair)

grace epstein

It is impossible to contact a living person to schedule an appointment. After trying 3 times I quit as I have other things I want to do besides sitting on a phone.

King T

Apple west farms is extremely crowded not only with customers but so many employees. I can see why because all the products are out in the open and you can almost walk out with them. Amosc: tyronrocksomuch

Mark D. Hall

This is a busy Apple store, but everyone is friendly and willing to help out however they can. Unless you're just looking around or specifically know what you want, it's best to see one of the greeters because they'll point you in the right direction of who you need to see. Even though a worker may be standing by the iPhones, that may not be what they work with and won't be able to help you. I like that if everyone is busy, they'll take your number and text you when it's your turn.

Aparna Vaddiparti

Terrible customer care experience - it's a shame that you are obligated to give at least 1 star. Bunch of busy appearing staff who seem to accomplish nothing! Many levels of incompetencies are obvious amongst the staff. While some do not bother to look up your appointment and simply ask you to sit, others cannot replace your battery on time since you of course spent your appointment time simply waiting. The store does not even have a decent network to activate a phone. At the end, the staff fail to do much except say "Sorry, we screwed up"; who knows if they even mean it?

devon lee

I am absolutely disgusted in the lack of customer service in this establishment.There is no organization in this store as well as no management. It's almost as if they hire new employees and give them the store by the reigns. I have always been a loyal apple customer, but after today I refuse to ever have an apple product again. After 3 scheduled appointments I was continually given the run around. This is highly unprofessional and I will be spreading the word about this awful service. E mails will be written and the media will be contacted. It's such a shame that such a good quality company can't hold up it's end to it's customers.The manager of this store needs to replaced or properly trained. Steve Jobs is probably turning in his grave at this very moment.

Aaron Spaulding

Great store, and great people. Friendly, and clean. Excpect to see apple prices, but other than that this is great!

Wanda Ortiz

Service was fast and good.

Hecheng Chen

Service never go wrong! Good team.

Patrick Boeshans

At least 30 employees in red shirts and not one willing to make eye contact or assist us. I do value good service and quite honestly have low tolerance for poor service, but this was exceptionally bad. Luckily I walked to the other side of the mall and had excellent service with my iPhone hardware issue from Verizon. Acorn d this Westfarms Mall Apple Store location if at all possible.

Ola Frejlich

Came in, had to make an appt. was told to come in a 3:40pm after waiting 30 minutes. I got there promptly after receiving the text (on the phone that was having issues working to behin w) at 3:42pm & was told I lost my spot & will need to wait EXTRA time... Lady was rude & very unhelpful & unapologetic. I had a place to be, I walked out & will not be coming back! It was a mess! Horrible customer service.

Edward Hill

Customer focused operation.

Dj Arab Money

SO FAR THIS YEAR I BOUGHT THREE IMACS.AND TWO I PADS, DUE APPLES CUSTOMER SERVICE WHICH WAS TERRIFIC !!! THEY TREATED ME WITH RESPECT,INTERESTED IN MY PROBLEMS ANY ISSUES I HAD WERE DELT WITH ON THE SPOT THE MANGER PAUL WAS SO KIND AND GENUINE. ONCE AGAIN THANK YOU GUYS AT APPLE WESTFARMS I RECOMMEND THIS STORE FOR A GREAT EXPERIENCE...THANKS FOR THE AWSOME JOB GUYS SUPER GREAT SERVICE!!!I WILL NOT GO TO ANY OTHER APPLE STORE THAN WESTFARMS APPLE BURR!!!!

Ahmad Majzoub

Awesome service but make an appointment before coming in

Richard A Adams

This store and its staff, with my MacBookPro figuratively saved my life! My hard drive crashed while on vacation, got a new drive, could not restore it from my cloud back up. I had to wait three weeks to return to get to my TimeMachine back up. Mike and Steph walked me through the restoration with great kindness and understanding of my frazzled mind. Their technical knowledge and compassion were simply outstanding! All around me I saw people being served in a friendly, competent manner. Kudos to this store and its wonderful staff!!

Molly Wright

I had went to the Apple store to simply get a quote on my computer. They had told me the time wait would be 3 hours. I was completely okay with waiting my turn. I walked around and came back confused 3 hours later wondering why I wasn’t paged for my appointment. They claimed that because it got busier, they were going to push me back another 2 hours. It was a huge inconvenience to my day. Not to mention I was unhappy I had to wait all of that time only to be pushed back more (even though I scheduled an appointment). In addition, they never informed me of this change.

Greg Breuer

Went in with a problem with my laptop. I had run a hardware diagnostic prior to coming in and knew there was a problem with the temperature sensors inside my computer. I described my problem to the technician, who agreed there was something wrong. Without looking at my computer, he told me they were going to replace my hard drive. I politely declined, as I knew this would not fix my problem. Fast forward a month, I brought the computer in again for the same problem and they told me my sensors were busted(duh!). I left the computer for repair for the week, got it back and within 5 minutes of having the computer in my hands, another hardware problem comes up! Do they even check these things after they replace them? Terrible service, arrogant techs. Would not go here if I had any other choice.

Daouda Williams

Great customer service and friendly staff. Also, they're apple, what's not to like?!

D. C.

Love the diversity of employees and the fact that they all are eager to help any and all coming in to the West Farms store. Very knowledgable.

Jon Rivers

Terrible you make a appointment sit in line for ten minutes while they tell People that don’t have one we have to set you one then you get to the front and they tell you after ten minutes they take you out so you have wait 45 mins for a new appointment bad customer service I would say Had to come back after talking to manager & the results were great so after all customer service turned into a great experience

Mark Fromm

Well explained well Ron and very helpful

Artur Ulatowski

As any other apple store. Helpful and curtious. It is a little bit busy though

Jim Case

Jeez, answer your f'ing phone!!! over an hour on hold, and still no answer? You have 20 workers in there, and one can't say "Apple Westfarms, how may I help you??" One star.

Mark Buchanan

It seems unfair to give a single star when I never went to the store for support. But I tried my best to get there. I went to the store's site looking for appointments tomorrow (a routine non-holiday Friday), and there was nothing. Or for the next day. There was a single slot on offer, for this afternoon, but I can't make it. So I wound up on Chat support, which was excrutiating. It took forever to communicate my problems. (I had 4 issues with 3 Apple devices.) Eventually we resolved the first, then the Chat session vaporized. Called the store again, repeatedly asked to speak to a human being, repeatedly shunted to call center. The tech there was helpful, did some screen sharing, and we resolved an additional problem. He couldn't figure out the 3rd one, and I passed on discussing the Watch issue. This all would have been MUCH faster if a 'Genius' could have just looked at my devices in person. And I might have bought a new iPAD for my wife while there. I simply don't understand why Apple is putting up such barriers to customers who want to get their problems fixed in the most efficient way.

James Fitzsimons

Hate apple, and this place reminded me why

Jay Unknown

The first thing I want to say is I will always be a loyal Apple customer. I bought my wife the Phone X for Christmas and was so happy when I got the news that it had arrived at the store. That same day I had worked a double shift so I was so tired, yet I couldn't wait to pick up her phone and wrap it. After picking up the phone and got it wrapped I walked to my car and some how put the phone on top of my car and drove off, as soon as I got on the highway I realized the phone was not in the car so I turned back. I started panicking because I didn't have another $1000 to buy another for my wife and losing that much money was unacceptable. I searched for the phone, only to find it crushed in the parking by another car. I picked up the phone and brought it to Apple and told them what happened. I knew it was my fault and I didn't not get Apple care because I didn't have an extra $200 so I didn't expect them to do anything for me but it was worth a shot. At first the manager Keith Bopp said there's nothing he can do for me and I literally wanted to cry lol how stupid of me to not be careful with something so expensive. I said thank you to Keith and turned to walk away then he said "hold on" he took a closer look at the broken phone then said "Jay I'm going to give you a brand new phone for free" I thought maybe he was messing with me or maybe he want to charge me again. Those thoughts followed by many more while I wait then I met with a young lady name Cassie Carollo who I supposed is a tech and she reassured me that it's completely free. I hope Apple HQ see this message because I want them to know how they saved me from giving my wife a terrible news and for that I will always be a loyal customer of Apple. Thanks to a great team at the Westfarm location and thanks the Keith and Cassie. I LOVE APPLE

CaesarKD

Very kind work staff. Takes a little while to get help but once you do everything goes by extremely fast. Pretty pricey.

Colleen Mrowka

HORRIBLE SERVICE...OR LACK THEROF...AT THIS STORE AND NO SUPPORT FROM APPLE I scheduled an appointment at the West Farms CT store for Sunday August 31 at 11:40 am. I arrived at the store at 11:30 and waited in line to “check in” with a person at the front door. He instructed me to wait in a different line to check in with another person. Both lines were long. By the time I actually made it to the front of the line it was 11:58, and the apple “genius” informed me I was late for my appointment and they would not see me. He acquiesced but I had to argue with him and point out the 2 very long lines in which I had stood before I could check in. I then spent 4 hours at the store with "genious" who could not figure out what is wrong with my phone. He erased it and promised they would call to restore it the next day. Since that time, I have spent hours on the phone for the past 2 days, but no one can give me any ideas when they might be able to figure out the problem. I am still without a phone. Bigger problem...I have called the West Farms store directly numerous times to try to resolve this, and have not once reached the store. The calls have been answered by someone in San Diego, then Georgia, and a 3rd place I can't even remember.

hotwheels Collector pj

Don’t come here try to get my charger replaced. Because when I plug it in it says dose not say charging and it be going of an on. And the guy said can’t get u a new cause it still changes your phone. What is the point of apple care?

Wil Ketchin

I had one of the worst customer service experiences of my life here. I ended up going in with 2 issues with my MBP.. first one was that my mac would turn on whenever it felt like it, and wouldn't turn on whenever it felt like it. A pretty big deal when you are just about to spin a gig, and you rely on your hardware. And secondly was that the apple logo was showing through the LCD screen, causing a white smear behind the glass that was very apparent whenever a dark color washed over the area. First time i brought it in, I made an appointment and showed up SPOT on for timing. Checked in.. waited 20 minutes.. (mind you there are no chairs to sit, so this twenty minutes is engineered to get you to look around at their products) -- and finally saw a "Genius," along with ONE OTHER PERSON. He barely akgnowledged me, and only made contact with me or the other person when he had a question such as "Did you beat it up, is there any way I can prevent this from being fixed under warrenty, are you stupid?" (i'm being facetious) I ended up leaving the place not knowing what was wrong with my computer, but with a slip telling me what they were replacing. I got a call 2 days later saying my parts were in, made another appointment, showed up ten minutes late this time. I WAITED ANOTHER 20 MINUTES before seeing a "Genius" to drop my computer off. Sat there, no conversation as the guy plugged away at his computer. All he told me was "You're ready to go!" and then told me it would be 3-5 days to get it repaired, and they would contact me the same way they contacted me before via email and phone call. -- FAST FORWARD 5 DAYS -- I ended up calling, and they told me that the computer was ready to be picked up 4 days ago, and they apologized for not contacting me about it. I go in, wait a half hour, leave with my computer. Everything is fixed, everything is OK. I get home, check my email, and low and behold AFTER i left the Apple store, i got an email telling me that it was ready to be picked up. All in all, this place can suck pond water and I will do everything in my power to never go to this NUTHOUSE ever again.

Linda Correa

I only come to this apple store, they’re knowledgeable and professional. Don’t bother with any other apple store in greater hartford.

Now That’s Trendy

Horrible. They run a million pointless tests tostall for their lame excuse of why they cant help you with your phone that doesnt work. Came in because of terrible battery life and they basically said my battery was bad but not bad enough for me to even purchase a batttery from them. Went to Verizon told them about my problem and they swaped My phone for a refurbished one because they actially care abot my business. Might lose an Apple customer because of this.

Eric Nwachukwu

The employees were friendly,one guy helped me find a lightning to USB Cable (1m) and while I was looking at products a girl asked if I needed help. Now this is great service

Jon Ransom

As busy as you expect an Apple store to be. Probably because there isn't another one for miles. When you do get to talk to someone, they have all the right answers.

Dom Jonah

Was there 20 mins looking for a gaming laptop. Not one staff member stopped to help me. Pretty bad.

Syed Shuttari

Surprisingly fast service I was not expecting is gonna be that quick they did not take too long just 25 minutes and they solved my problem

mohuned-ahmed Abdulsalam

This is the worst Apple Store ever customer service is bad , When you go to store you have to go to speak with someone from the apple team member to he/ she can help you out everybody pretends to be busy so they can't help you , they let you wait form45 to an hour just to replace your Apple headphone they can't let you go fast quickly even if you have small issue but they let the store filled with ppl they teams members good but most are stupid

Lara DelPiano

As I write this review I have been sitting for over an hour waiting. I get it if I had been a walk-in, but I made an appointment. Awful service, they need to change something, hire more people or take less appointments/walk-ins. I am considering walking over to the Microsoft store and buying a PC.

Kaela Marie

They are amazing and have great products and services

Paul Costello

My Macbook Pro was having problems (long boot up, random spinning beach balls for no reason) so I looked into bringing it to the nearest Apple Store (in this case, West Farms Mall). After reading the reviews, I was a little hesitant to bring my computer there, but can honestly say that I had nothing but a good experience at the West Farms Store. The first day I brought my computer in, Apple tech Austin ran a diagnostic that found the hard drive had bad sectors and was failing. He recommended that I buy (at Best Buy or Amazon) a solid state drive to replace it, and even printed out instructions for me to swap out the drive myself. He said I could bring it back and they'd install the system software for free. A week later, I swapped out the drive and made an appointment to bring it in. Another Apple tech, Walter, installed the system software and helped me restore my files from my Time Machine back up, which took about two hours. During that time, I watched and listened to several other techs helping other customers and everyone was kind and patient. While I was waiting, I remembered that the Siri wasn't working on my iPhone 6 and asked another tech, Kelsey, about it. She ran a diagnostic on my phone and found that the Siri speaker wasn't working, which they fixed for free (it was still under warranty). By the time my computer was restored, I had the phone back, and everything is working great. Nice job by everyone there. Thanks!

Meena Dam

Love apple

vloging werp

do you guys do ipad screen replacement

Eugene Klimaszewski

They do not honor the time reserved for phone repairs. Unacceptable. Second attempt at getting screen repaired I get told they need to send the phone back to manufacturer which will take a weeks time.

Bonnie Sharon

Max and Sarah made my day! Took care of all my issues and were super friendly. It pays to have the best products and protect it all with Apple Care!

Vishal Bhammarkar

knowledgeable staff. quick in delivery of services

katetoolan .

Worst customer service and the most pretentious staff!!! Idiots made me leave my phone overnight only to tell me the next day they couldn't fix my cracked screen and told me to take it to the kiosk in the mall! Thanks for wasting my time and a trip to the mall!!! 45 minute drive! Thankfully the nice guy at the mall kiosk knew what he was doing

Maria E Lopez

Love this location, excellent customer service!

Libby Delaune

Great Apple Store. Lots of friendly staff. Long lines, but they work you in a fast as possible. Once you're in line and signed in, you can leave and they will send you a text when it's your turn. Techs are very helpful and knowledgable. Overall, great experience.

Paul Bigelow

Disappointed in service. Nobody answers the phone. Force you to drive there to get an update on an order.

K T

Friendly staff, always crowded.

Steve Nwachukwu

This Apple store has good customer service (the employees are really nice and friendly). I always go there if I want to buy something, get help with any issues of my apple products, or check out some of their products. The store has good and peaceful vibes because you're surrounded with their amazing tech. And if you don't noticed, just go up to an employee and they're willing to help you with your issue or buying decision.

Pavel Tkachenko

It's so funny to see closed store just before the opening and then few minutes later - long line of visitors :) Thanks staff for great customer service.

nancy

Yesterday I was there to get my son's phone fixed. Let me begin by saying that the man (Ryan) that registers you in was EXCEPTIONAL, I believe the manager name is (Neil), FANTASTIC, and then I got Julie short black hair, EXCELLENT, you wait but its not bad, i took my granddauaghter and even she was entertained,they are so genuinely happy to help you. AWESOME TEAM MEMBERS

Chris Cruz

Everythings over expensive and breaks easy

Ven Kat

It is busy and helpful.

Christina Maxwell

Stopped by at Apple Store to fix my phone and the costumer service was exceptional. As soon as I got in I was greeted by friendly staff and directed me to a technical. Keith was extremely helpful and made sure my phone was fixed and I didn't lose any pictures! Thank you!

Carmen Ocasio

Less of a wait than expected and staff were helpful and friendly.

Walter van Dusen

Very happy with the service provided. Had a repair on my Mac Pro and the staff couldn't be any more friendly.

John Balaswamy

What a service. Great.

craig anthony

Quick & easy , super competent & cordial, friendly technician , If I could give 10 ☆ & a pay raise to Ed I would , he deserves both ! Perfect example of the ultimate Apple customer service representative. Felt like I won the lottery today

Theadora Werneke

Way too busy, the staff is nice and seemed knowledgeable but you get in line to get put in another line and still had two other lines we had to go through before we got out.... 4 lines to get a new battery is a bit much.

Steve Thomas

Apple “guilty until proven innocent policies”. 2 iPhones two years old in the last 2 weeks. One died and the other a known issue with antenna. Chip on camera = no repair. $638 In 2 weeks. You think you’re too big to care about customers apple. You’re not. You will change or fail.

Patricia Galbraith

Everyone is very professional and helpful. My experience was A number 1.

Joan Mucha

When we arrive inside the shop, we went directly to the Imac section, so the employees from the shop missed us, we were patiently waiting for somebody to arrive and to get their attention, but nothing. The African american employee saw me - but disregarded me. Until I said: ok I will go and ask for assistance to whoever I see that's free. And so I followed an Old woman (employee, yes) and said: Excuse me? Can you help me pls. The she gave me a look like: what? why are your bothering me now-look. Then she said, ARE YOU GOING TO BUY SOMETHING? and so I said, yes the iMac. So she said ok we go. DO I REALLY NEED TO BUY FIRST BEFORE SHE WILL ENTERTAIN ME? And so we moved, I ask for a certain software if by using iMac will be enough to operate my desired software. So she said (with brows raising) huh! If you can't see it in the App section, then you can't use it! You know, if you want to be as arrogant to be employed in Apple - you should have the KNOWLEDGE at least. When we went asking for a deeper issues, she asked for (obviously) a help. And so the guy was very way more professional and knows how the product that they are selling. In the end the old lady said - so what are you? (profession) YEAH! I don't understand how did this old lady managed to penetrate this job and how she passed the customer service.

Maria Mitzi Penfield

The employees in this store are like one big happy family. I went there to get my iPad fixed and I was helped by V and Kaiser and they were both the nicest, most professional and fun people I’ve ever met. I’m very grateful for this Apple store and for all the hard work that everyone puts in there. Not to mention that my iPad was fixed flawlessly without any issues.

kartik chinta

Extremely disappointed in their service and frankly very rude and arrogant service. The people there wouldn’t even look me on the eye and respond. It was infuriating and this was after I had placed an order and gone there just to pick it up. One guy was in such a hurry to get away from us, he wouldn’t even listen to our questions. It makes you wonder what gives these guys such power to show us they are superior. You are providing a service and we are asking for your help. It’s simple, just put in the time and you don’t have to make it a worthwhile experience for us, just don’t make it so infuriating that one has to go online to vent it out through his review which is what I am currently doing.

Brandon Brooks

Very crowded and lacks staff

Bet Wolff

Excellent service.

Janice Bonaccorso

Our experience at this store was stellar. We bought our first Apple product recently and, on our three visits, everyone who helped us was friendly and knowledgable; the service was timely even though it was very busy. Friends had told us how helpful the staff was, and we found that to be true as well. Don't let a few bad reviews keep you away.

sue weber

Great help and nice people

Matt Garitta

29$ Bait & Switch Battery Replacement Recently I experienced significate lag with the response time of my iPhone 6 Plus. Shortly thereafter I was plagued with random power off episodes after 30 minutes of use. My phone would display it was completely drained but when connected to a charging cable it would turn on with over 50% battery life. Needless to say it all happened right before I heard Apple report they were “graciously” doing $29 battery replacements for iPhone 6 or newer. I made my appointment with Apple at the West Farms Mall, West Hartford, CT on 1/8/2018 @ 1 PM. When my Tech arrived they diagnosed the phone and found that the front camera didn’t work and the battery had less than 80% life with over 500 charges. It appears I was “approved” for their charitable $29 battery replacement. They proceeded to open my LifeProof case and remove the SIM card. It was beneath the SIM they discovered it was subjected to water. They opened to phone completely to verify their findings. At that point I was told they could not replace the battery in my functioning phone. They could however sell me a replacement or upgrade me to a new one. So now $29 turns into $329 (or much more). Apple was not “GIVING” me a battery. I was going to pay them for it. Why does it matter if my phone was subjected to water or not? If it was shattered and crushed and I wanted the battery replaced so what! Even at $29 I’m sure their still making money hand over fist with their Chinese manufactured battery. Sure seems like phase 2 of their scams to get current users to upgrade their functional phone.

Dan H

Was at this store this afternoon, had originally brought my device to the Evergreen Walk location two weeks ago (now that store blows, as they shrug me off-only for my issue to reoccur, ultimately killing my device) brought it to West Fms , from the moment you arrive everything is organized, staff looks like they want to be there (unlike the Evergreen Walk store, those folks look like zombies from TWD) the associate was very friendly, took the matter and was committed to providing me with a positive resolution. I will recommend to folks that use Sprint make sure you keep the old sim card, because getting a new sim card is extremely painful as it has to be a specific nano sim thats been approved for use on your device.

stephen cappiello

Lying thieves. Went there to get my son's iPad glass fixed and they said it couldn't be fixed. They told me I needed a new iPad, of course for $289. Went downstairs to 'The Fix' and they repaired it in one hour for $126. Don't go to the Apple Store go to 'The Fix'

James Murch Eschert

I love that Apple has help so close by and with such expertise. Make an appointment online first - very easy - and you will save yourself time. If not, go during a slow time. If they are not busy they will help you. The Genius Bar staff are really great.

jim buchas

Hate this place

Chera Barnes

The associates here are very helpful

CJ lindo

This store is unprofessional, staff leaves you sitting around like you don’t exist. went to get phone repair and was told to sit in a location and after sitting there for almost 35 minutes I had to go ask if I will be serviced, then when someone finally came and took the phone to be repaired, was told to come back at a certain time, when got back the rep acted like I was begging for my phone and then had the nerve to tell me after being there for 15 min that I had to go check in to get my phone.. not good

Jillian Schiavoni

Excellent, patience and technically amazing staff! Apple stands by their products and the customer service is top notch!

Sumika Brown

Can't get services unless your light, bright,damn near WHITE

Richard Riddle

It took us 1 hour and 45 minutes to get out of the parking lot. Very disorganized, no help with directing traffic. I will never go here again...ever.

Billy Woodruff

Had an appointment, was seen right away & problem was fixed within a week. Since I was carrying a heavy iMac, I'd suggest using the main mall entrance between Nordstrom & JC Penney which brings you in on the second floor. EDIT: Had to return because my iMac had same problem, bought it originally from another company, that company has basically ignored any requests for help. Apple & Apple Tech Kevin went above & beyond excellent service & replaced the computer with a brand new, current model. Very pleased with all dealings I've had at this store.

Chris Lee

Place nice

Lital Amar

They have all the collection but the service not 100%.

Adam Turney

Crowded, hard to hear what people are saying, I went early in the morning hoping to beat the crowd to have my wife's tablet looked at but it was still packed, I had to provide contact information so they could inform me when I would be able to speak to someone (about a 20 minute wait) the "genius" that looked at my wife's tablet found nothing wrong and gave me the generic response or "try reseting it" which of course had no effect on the charging issue it is experiencing.

Bennett Luper

Nice store!

JOYCE NEWELL

Another busy I store

Danielle D'Ermo

I went in to buy an IPAD but left when I was frustrated seeing an excessive amount of Apple Employees standing around while a handful of customers had to wait before they were helped. The number of employees out numbered the customers yet the customers had to wait for service. I think Apple has the wrong priority...Customer should be the first priority. So the Apple store lost a $1500 sale. They did not act like they cared as they wished me a nice day instead of encouraging a sales associate to stop standing around and to help the paying customers. I don't normally write bad reviews but I think this store should get the message that Customers that are willing to spend money should be the main Priority.

Charles Martin

My limited experience at this Apple store consisted of replacing the battery on my wife's iPhone. We made the appointment, delivered the phone, came back an hour later, and everything was good. No issues and pleasant people. Westfarms is a good and easy place to spend time. The apple store is typically beautiful but you must resist the temptations.

Public Safety Pros of Connecticut

Still to long of a wait for assistance

MrSpartan68 .

I did not know customers were cleared from the genius queue after 10 minutes. I was turned away from the store while many “geniuses” were walking around doing nothing. I have three iPhones on my account. In a couple months, there will be zero iPhones on my account – going with Samsung – screw Apple and their problematic, only a genius can open it to replace a battery, no memory expansion slot crap phones.

suman saurabh

Very well.managed store friendly staff

Sloppy Joe

All around service provided; although, pre-purchase questions are not sufficiently informative. Perhaps the training offered customers, requiring a purchase, may be sufficient to answer most of our questions?

khalid alghamdi

Bad stuff

Christian Petrarca

Let me browse, please. I was asked at least 12 times in 30 minutes if I needed any help.

Jim C

My iPhone 6 decided it no longer wanted to play, (the screen spontaneously went black) and since my cellular service provider has gone to what amounts to a lease-turn in program on phones, I decided to come to the Apple Store to buy my next phone outright. My impression of Apple Stores was that you might wait quite a while because they're so busy. As it turned out, upon entering, a gentleman approached and asked if he could help. I explained my situation, and he took my name on a tablet and said someone would be out very shortly to assist me. A minute or two later, a young woman named Nicole came up and introduced herself. I explained what I wanted in an iPhone, and no sooner had I finished, than another associate came out with it. Nicole spent about 20 minutes helping me set up my new phone, and off I went, delighted with my new 256 GIG iPhone 7, and with the quick, friendly, and very knowledgeable service I received.

Laura Benson

Very crowded

Ravindra Vangipuram

Like any Apple store this one has all the apple products and accessories. The customer service is good as you will have to wait for sometime (very less time) before someone comes and assists you.

Brendan Quinn

Super helpful.... Better than expected

Carla Navarro

Excellent

Himanshu Vasa

A very typical Apple Store

Bob Zagami

Great mall andPF Chan's is there.

Rohan Trambadia

Had a cracked screen, made an appointment 2 Days before to repair cracked screen. When arrived, I was told they they couldn’t fix the phone that day, and have to come next day. What’s the point of making an appointment when they know I am coming in for a cracked screen make sure you honor my time. I was told that they already have too many phones and don’t have time to fix my phone. Totally unacceptable.

Rick Traskos

Great staff, very attentive

ReformedMeow091

Great Apple store!

Charlie Collins

Service and products are not like they used to be

junior medina

Good place

David

I have always had good experiences but that all changed last night. I had an appointment at the Genius Bar due to battery life and signal issues where people on my plan with the same phone didn’t experience issues. The store went out of their way to do absolutely nothing to assist me. They then acted like it was generous to replace my battery for me under warranty - on my 8 month old phone that I paid 1,149.99 for. It gets better. They then accused me of my phone being water damaged (iPhone XS is water resistant) and I can honestly say I have never used the phone in or near water. They reassembled my phone and installed rusty screws and showed me a picture of the interior of my phone... there was absolutely no corrosion around the screws or even any staining. The phone is in perfect condition. They notated my case in a way that made me out to be the bad guy, so when I called Apple support they said due the store’s notes there’s nothing they can do. Mike, the manager of the store advised me this is how it is and that’s it. I honestly felt some homophobia (I mentioned my partner when discussing the signal issues). While the other employees were nice, I will avoid this location and go out of my way to visit other stores.

Bernie Lach

Always ready to solve your problem. MOST OF THE TIME AT NO COST

Anne Moran

Nice place

Permanent Vacation

Great service..

Monique Bartley

Pretty good but also pretty expensive

Taha Altareb

Love it

Dennis Scott

Always helpful &. Knowledgable

Yazmin Saldana

Always busy !!

Nigel Jallim

The employees were really nice! Though there was a 30 min wait time, but that was probably because it was around Christmas, but overall amazing!

Apoorva Gupta

Nice store. Many associates to help you out !! Purchases can be made pretty quickly.

Liam Bolling

Extremely helpful staff, they are always friendly and now accept walk-in genius appointments! Seems to be always busy.

Alexus Koulavong

I am so disappointed at the technicians I got there at 7pm and had my appointment SCHEDULED, but I was there until 9pm and a lot of other people were there after me and they left before. Get more organized people!!!!

Clive LeMasurier

Two young ladies extremely helpful and courteous

Adali Irizarry

Most tech people very helpful, friendly and tolerant of costumers w/little or no experience on new equiptment.

Arzu Hamza

Amy, Creg and Zack helped me so much and honestly made my day!! Come to apple if you need anything!

Jessica Rodriguez

Awesome customer service my son got new iPhone with no charge

Reser

Great products

James Hatch

Recognizing Andrea, an exceptional customer focused competent Apple Technician. Andrea restored my teenage granddaughter’s Apple iPhone to peak performance plus salvaged dropped data. Granddaughter was ecstatic! Andrea exceeded my expectations!!!!

Nicholas Hutchings

Wait time was short, service was completed quickly, staff was cordial

Aminah Ali

Great customer service. However a chaotic environment.

Garth Holt

Good deal my kid got on the trade in.

Ohodgee N

Apple store in Westfarms Mall is usually busy because some people have apple products like iPods iPod touches iPhones iPads computers by Apple and laptops by Apple. A lot of people go there to get their Apple products fixed or purchased.

Bryce Nolting

Wait was long, not sure if we hit unusually busy day but at 1:30 pm on a Friday extremely busy for mid afternoon popular place, sales and tech support very pleasant and went out of their way to resolve issue with iphone

zahid khan

Always super busy

S Tony

Good service but expensive phone. Just bought new phone but more sure is worth it or not.

Eric Foley

Store employees are always very helpful and professional on the several occasions I have been there in the past.

Karol Kulacz

No recommended,people who worksthere

Courtney Antkowiak

Buying my first MacBook from the Apple Store at Westfarms was such a stress-free and easy experience! A huge thanks to Rich Marshall for helping me make this purchase.

Kaleb Nygaard

Really nice Genius helped us with questions we had about the Apple air pods. He was knowledgeable and not pushy. It’s very easy to purchase from any of the geniuses and you can do it with Apple Pay. We were pleased with the overall experience.

Janice Copeland

The store reps responded quickly to me being in the store. One guy helped me resolve my issue while another employee appeared to ease drop on our conversation. It was all good.

Pinakee Patnaik

First let me start by telling that I am a loyal Apple customer. Now having said that, this store lacks the quality that apple is so famous for. The customer service is not at all upto the mark. There are times when they were good and there were times when no one was willing to even ask what am in for!! They are eager when they feel that a customer is there to buy something but if you are there for the genius bar even with an appointment you are going to wait there for a very long time. Also there is no concept of queue.

Christos Alysandratos

The fact that you have to wait in line just to pick up an online made order is ridiculous so order canceled buying something somewhere else

Dustin Chiang

Probably the worst shopping experience I've ever had. Nobody in the store knows the policy's. And even worse they don't know the products very well either. When we where setting up the new iPhone XR their favorite answer to any issues we had was I don't know or I'm not sure. If you look up the fine print of the deals there offering they'll tell you the fine print wrong and if you call the main apple people and verify policy. Again the west hartford see will tell you the national people don't know what they are doing. So I recommend buying a one plus instead.

2manyhobbies Brett Aston

Extremely long wait time for help and they still never solve the problem 23 days to reset my daughter's phone is ridiculous

Michael W. Delaney

Always friendly and helpful, amazing considering the store is always packed.

pete salomone

Wasted Trip When I called for an appt to replace my MacBookAir's battery, Apple told me what I should do to prepare for the appt. Unfortunately Apple did not prepare, so I'm going w/o while Apple ships a battery. Pretty poor customer service when you can't ship a needed repair part before the repair appt.

Valerie Wood

I have been in this store on more than one occasion and am only writing this review because all of my experiences have been poor. I have only gone to the store for product related issues, not the purchase of a device, so that is where my review will be focused. There is a common theme with my visits and this theme is that the left hand does not know what the right hand is doing. I’m convinced that when you go in for an issue with your device, they will tell you what you want to hear, not what is going to actually happen. One occasion my son’s phone just stopped having cellular capability. Talked with verizon, then apple on the phone, then I was told I had to go to the apple store. When I did, I was told there was a common issue with this model and they would be replacing the phone with a NEW phone. This was repeated multiple times. I was also told that it would take a few days to get the new phone in and they would be sending my son’s phone back. They did not have a replacement phone for my son to use in the meantime, they ran out. So needless to say, we waited.. and waited..... a few days, turned into a week, which turned into two weeks. When the phone was finally in, I went to pick it up only to find that it was my son’s phone refurbished. NOT a new phone like I was promised. Nobody in the store really cared. I asked to speak with a manager as I was told I would be receiving a new phone and he was no help. More recently, I went in to replace the battery on my phone. I made an appointment as I know they are always very busy. I was shopping at the mall any way and decided to pop in to see if they could take me a few minutes sooner, which they could not. No biggie. At that time I specifically asked if they had the replacement battery in stock and if they would be able to change it in the store, so as not to waste my appointment. I was told yes. Went back at my appointment time. Spoke with 2 different people before a third finally came to look at my phone about a half hour after my appointment time. He confirmed it needed a battery....BUT you guessed it.....they didn’t have it in stock. I specifically asked that prior to my appointment. Such a waste of my time. I was so frustrated. And again. No one had any answers as to why they told me it was in stock. I even pointed out the person who told me it was in stock. Nothing. Needless to say, I went to Staples, replaced the battery in 5 minutes...done. I will never go to the apple store again.

Kenneth

A little expensive but my sister really likes it here. I prefer Samsung. But it does look very nice here and clean.

Richard S Compton

Fast and Freindly Service.

Przemyslaw Minior

Just ok

may brook

I worked with Brandon and he was awesome. He was able to answer every question and was very nice about it. He truly helped me out and is a very respectable employee! Thanks for the support Brandon!

Rachy Rach

Made an appointment, showed up and was helped quickly by a very kind, smart and patient Apple employee. The store looks like your gonna wait hours with all the people in the store, so make sure you make an appointment if you need specific help on your personal Apple product.

Janice Weston

Service was quite appropriate as expected, not a long wait.

mark warner

Staff is doing their best here most of the time. Apple's policies suck. Took almost a month to get a defective display replaced on a 27" iMac I'd owned for like, 3 days. It should have been an exchange at that point, not a repair. Complete BS, but not the fault of the in store employees.

Michael Festa

I can't stand this store. They made me come all the way down (one hour ride to and one hour ride from) said there was not anything wrong with my iPhone. Although it still doesn't work they give you excuse after excuse telling me to wipe the phone and restart and Verizon insists there is something wrong with the phone but can only offer a remanufactured phone when I bought and paid for a new phone and now I have to waste another 2 hours of my time to go to the Apple Store and get it replaced. Very UNHAPPY!

John Pellino

This was a great store. Someone made the brilliant decision to close it for 3 weeks, then reopen it 1/6 the size it was and spend another 3 months renovating the other 5/6 of it. The day they reopened, repair times shot from 1 hour to 3 days. The manager insists the store is "operating normally". Apple corporate sent me to a reseller downstate instead of here for a repair. First time I've seen (many) people walk into an Apple store, look, turn around and walk right back out. If you are a Genius Bar customer, be prepared to stand out in the mall with your hardware. Today? A sea of blue shirts - which if you can see them all, means there are not really any customers in the store. Unless this store is getting an antigravity machine or nuclear power, there's really no reason for this. It was a glass and white and wood Apple Store. Like all the others.

Bill Sikorski

Just in for a repair pick up, but process was well run, fast, good explanation as to the problem and corrective action taken.

Richard Gaudio

Very courteous, professional

Chetan Khadka

My iPhone 6 Plus back camera was not working . It was still under warranty but they want $399 to fix it . It's ridiculous and I left the store that day without fixing . I went back next week and they said they will send the phone to Apple warehouse to fix it so I left the phone . I haven't heard anything in a week and I am still waiting for their response. I called twice both time I waited about 45 min but no one pick up the phone Let's see what happens

Binkey Barney

Brought my Macbook in because it was running slo - i knew i was in trouble when manager came out - they dropped it - broke the screen - she said the hard drive had a "flaw" - they replaced it - i lost everything on my computer. Brought it in today because fan runs constantly - to hot for lap - waited two days for a genius - got it home and nothing changed. Service sucks for a horribly overpriced computer - BYE Apple!

Soness Stevens

Quick help. He helped me figure out I only needed a $10 adapter for the extra MacBook charger when I forgot my MacBook Air charger instead of buying a whole new charger.

McCullough 8117

Every time I shop at Apple, I am amazed by their knowledge and expertise. They know their products very well and have excellent customer service too. Apple understands what it's customers want and need, and I feel like they set the bar very high.

Super Birddog

My new shopping spot