Reviews of Apple Trumbull (Computer Repair)

Zak Haque

Love the place when certain staff is there. I refuse to walk in when I see certain managers on duty. Shame that I’ll even choose to run up to New Haven instead of going to this spot sometimes.

SmellyFeet

I purchased a MacBook . The sales guy was very personable !

Tim Lynch

Great service, was in to have a laptop wiped and reloaded, fast friendly service

nicole sikora

The staff are always quick to assist, and the store is pretty clean and organized.

Colin Liik

Great service

Ryan Bloom

Gorgeous store, as Apple know how to make. The best products, as Apple know how to create, OK customers service, apparently as Apple know how to serve. My issue wasn't solved, and this is the second store I tried. Love Apple, less than I used to.

John Young

I had one good experience there (technician fixed my screen cover on my iPhone and did it very quickly) and one very bad experience (had to wait an hour for an appointment for an obvious battery problem and after a few tests, the technician tried to sell me a new iPhone and never fixed my problem). Disappointing. Not sure if its the luck of the draw or if the store has a problem finding and training good technicians.

Jamie King

Two and a half hours to wait to look at my nonfunctional ipad. But plenty of salespeople available. The old front end / back end dichotomy. At least I can schedule an appointment online.

Dale Miller

Employees at these stores never can answer hard questions.

Eric Rose

Always love visiting Apple stores. So full of energy and excitement. Apple knows how to do it, but I do love my Samsung.

Frank Oliveri

Do not go to this Apple location slow clock watchers 3 hours to tell me what I already new. Must order part. Apple customer service is like your typical oversea's company stay away.

Jose Suriel

Best apple store if you want quick service.

Yvonne Shaw

Very friendly and clean.

Lynx Leopard

Extremely nice employees great environment they also let you test iPhones / iPads/maps

S

Horrible service by the Manager Gregg. He was so sarcastic and rude. Was not willing to help at all.

John Davenport

Good customer service

wandi romano

Extremely friendly, knowledgeable. They were happy to help. I highly recommend them.

Ben Freed

Walked in and told them “I want to buy an iPhone”. They took my name and told me to wait by the iPhones for a sales associate. Waited for 15 minutes, with no attention. Then left and bought it at verizon.

Anthony Ferro

Apple rocks!!

Michelle Sembrat

My husband had stroke in 2005 his phone broke you could not help him he need phone you people don't care about people that buy your phone it doesn't rith IAM sick and tried of you not help the handcap people your company make me sick my husband had stroke all you people care about is money how can he get out of his lesser ty

F. M. ABACIOGLU

Fast service

Luigi Micheo

Worst experience ever. My iphone X that i did not have for a year yet front screen stop swipping so i call apple and they said to bring it in so i did and they gentlemen at the store said i need a whole new phone that they can not fix the front digitizer screen because the back screen was cracked and that a whole new phone would cost $550, after just spending $1100 not even a year ago and phone is still under warranty. I could understand if he wanted to charge me to fix the back but he said its not fixable. Smh

Ally Maldy

got my SD Card Stuck inside the CD/DVD slot and Jeff removed it Thank you ...The staff in this store is so helpful and friendly....it was a pleasure being in this nice bright, and huge store again beautiful staff Thank You

subhash choudhary

We made appointment waited more than 2 hrs They kept bypassing us because they couldn’t pronounce our name. Horrible service Have been here 4 times to have them fix AirPod chargers. They have too many employees walking around pretending to help but they don’t do other than book appointments. They need to train people for customer service

Shannon Brame-Collier

Always nice and helpful

Raymond cardito-ayoub

Excellent service even during the craziest time of the shopping year

Tim Muir

Useless drones...

lily .

Yelled at me when I took the free sample. Why else would they have so many phones just laying there?

Nataly Rock

Very slow and technicians no idea what they doing

Marco Weiss

Apple store wasn't busy but still a hour wait time. Over all good experience.

Spencer Blumenfield

Great employees very helpful

Maureen Barre

Once again the Trumbull Apple store disappoints. I arrived at about 10:05 am this snowy morning to hopefully have my keyboard cleaned/vacuumed to unstick my space bar. I was told it was a 3 hour wait. There was nothing they could do as all appointments were booked and they were short of technicians. There were at least 20 red shirted Apple employees in the store and about 5 customers. I should have asked for a manager but didn't. This is my 3rd unsatisfactory visit to this Apple Store. ( wrong info when purchasing my iphone 6plus and excessively long wait for a sales person when purchasing a device for my mother).Seems the Stamford Apple store has a consistently higher level of customer care and I will have to drive those extra miles. Trumbull team you need to step up your game.

Sandra Sanchez

(Translated by Google) I liked (Original) Me gusto

Julie CataniaPizighelli

Long lines at 9:15 for 10 am opening. Lots of unhappy people holding broken phones standing in line.

Jerry Garcia

Incredibly helpful and knowledgeable employees. !!BUT!! the seem to always seem forced to prioritize the apple first before the customer. in my case i use my phone for business and when my iPhone has obvious issues that they're last option is a device swap, they will always like to enforce the most time consuming approach for the consumer/customer before resolving the issue with repairs or sending the devises offsite to get repaired or inspected with out a guaranteed ETA. They will always make it seem like if the apple devices come with problems under warranty it must be the customers fault or they believe it can always be fixed with a software update or master reset of the device after running diagnostics. MY MAIN POINT HERE IS IF YOU KNOW THE DEVICE HAS PROBLEMS PLEASE EXPECT A VERY LONG WAIT OTHER THAN GETTING A QUICK REPLACEMENT, EVEN IF YOU USE YOUR APPLE PRODUCTS FOR BUSINESS USE OR PERSONAL

jack gillis

They fixed my Ipad. Very helpful and friendly.

M. Showers

All products on display for hands-on review and test. Plenty of Apple experts to explain and assist to introduce one to any product or answer questions. Enter mall through Lord & Taylor or Cheesecake entrances for quick access to the Apple Store.

Dave

I wish I could give 0 stars. There are 20 apple employees here but only about 3 people that look like they actually know what they're doing. We even set up an appointment time but the employees here are cowards and are afraid to even look at us or check in to see how we are doing. Walked in the door and had 2 employees refer us to the check in manager and we've been sitting here for a half hour now with now indication of when we will be helped. My wife needs to buy a new Mac pro and they're about to lose 2k... this is why I'm writing this on a Samsung. Ugh.

sweg 2424

Called mutiple times to try and see how busy, was hung up on serval Times, decided to drive all the way down only to hear there are no more Mac technicians available today. Would never recommend going to this horrible Apple store. 0/10 wouldn’t even give 1 star if it was a option complete utter waste of time

Annie

Apple专卖店，非常好的服务态度和卖场环境。值得推荐给大家看看！

Ace In The Hole Records, LLC

Horrible customer service. See ya apple.

Sony Peter

I really like the way they're receiving you to give help.

Anand Choudhary

Waited for over 2 hours to get my AirPods fixed. The employees laughed at me when I tried to ask how much longer. Terrible service DO NOT COME HERE!!!

Abeer Ahmed

The use to be the best in CT when the lady was the manager. Right now , they are the worst and most disrespectful staff except for some which are nice. Macbook Genius Bar are the worst of all, they dont want to do anything but reseting and testing, otherwise they will refer you to one of the authrized retailer. Everything is out of their scope. They laugh on you if you ask them to explain and if they notice that you know what you are talking about they will just make your life hell and send you to New haven or Stamford apple store !!! Managment are doing so bad lately and so rude. If you leave feedback they dont get back to you.

Saif AL-Dairi

I used to love apple, it used to be my first choice among all other phones, but unfortunately apple let me down after I used to recommend everyone to buy iPhone and change from other brands to iPhones cause I used to see as the best of the best. I bought like 6 iPhones from apple each one of them after few months start having issues either with the touch screen or motherboard or whatever they call it and sometimes with speakers. I don’t wanna deal with iPhones any more, especially after my last iPhone which I have problem with the board I went to the store to fix it, the guy said no it can’t be fixed and you have to buy a new one. I told him can you at least ask the maintenance technicians he said no no I know what the problem and your only choice is to buy a new one!!! Seriously... what type of custom service is that and what kind of phone that it’s company can’t fix it... iPhone sucks

Angel Morales

Wonderful store great staff and as a customer their personal attention to your needs are quickly resolved!!

Emmanuella Anicette

I really despise dis honest people. I went in to get my phone fixed and had to buy a new phone. I couldn't pay the full amount up front so I had to do installments. The girl Amy that was the sale rep was very pleasant but dishonest because she didn't tell me in order for me to do the installments that I would have to apply for a loan through citizens bank. She wouldn't let me read contract that I was accepting she was just scrolling through. I work at bank and you have to be truthful when it comes to lending. I was really annoyed to find out there was a hard inquiry to my credit score. I wanted to get a new car and now I have to wait six months to a year now to get my car.

Michael Bokowski

Ken was excellent !!!! He was very attentive and sympathetic to my issue . I highly recommend this store.

Miguel Pagan

I understand the Apple presentation concept however if a client walks in knowing exactly what they want and ask for that specific item and they narrow it down to size and color why would you have them sitting there waiting for 15-20 minutes before you get them the item and take them through a check out. Your sales people may know their product but have no concept as to what selling is. I made a comment about an item being priced too high and the sales person told me and I quote "you don't have to buy it" how arrogant can you get? My computer, my tablet, my phone and my watch are apple products...thats not how you keep clients.

Tayo music

Good place to buy a iPhone x

Cindy LaBlanc

What's with their store phone??? I called three times this morning (during business hours), and each time I was first connected to a voice automated system which eventually said they would get a customer service person and then the phone system proceeded to on hold for at least 15 minutes before I hung up. I never did get to speak with anyone so I'm in the dark about the thing that I want to buy. I need to buy it today, and I don't want to ship it so that's not an option. I just want to buy an iPad as a gift and want to know if it's in stock in the store. You'd think they would be more concerned about lost sales than they are with this crappy phone system. I really don't want to go all the way to the mall which is some distance from me, only to find out that what I want is not in stock. In fact, this is a new store so I'm not even sure if it's a full store. I have a good mind to skip the store in Trumbull, and go to the one in Danbury.

Polo Rock

Love it

Kenzie Kilmartin

I recently purchased a brand new unlocked iPhone XR from this Apple. To my disappointment, the phone was already damaged with an internal tech issue where the Face ID was not working. I took it in the immediate next day, which they told me they needed to ship out the phone and wait another 5 days to either fix the issue or replace the phone. I am confused to why I couldn’t just get the replacement then and there, considering those model phones were most definitely in stock, and the phone was given to me broken, and was less than 24 hours old. Service is average. The only good thing after the terrible wait is that the salespeople are relatively nice to their customers.

Ryan Burlone

Loud

Matthew Viens

This is, without exaggeration, the worst store and worst customer service I have ever experienced. They replaced my broken iPhone with a broken iPhone, and then made me wait over a week to receive a replacement for their broken phone (which I never had an opportunity to actually use). They wouldn't pick up any phone calls, wouldn't expedite the diagnosis/replacement process, and wouldn't transfer this issue to my local Apple store.

Eugene Mercer

Replace iPad Pro immediately after water damage.

Suresh Dedhia

Too busy

E C

It’s apple!?!?

M A

I love it

Jennifer Francis

Great experience staff was very friendly and helpful

Louis Ruggio

Needed a repair to iMac. Eli was assigned to work with us. He is excellent. Ran a series of diagnostics and identified a simple fix. We did have a bit of a wait, but very happy with results.

Wanda Correa

Issue was resolved but with a little confusion. Tho the rep was knowledgeable, he tried to help many people at one time..asking me to continue to wait in between customers. He was polite but I had to ask why he was doing that. He then explained. I thanked him for his help and I just thought he might communicate a little more what he was doing.

Cynthia Ramirez

Too busy

Rocio Cortez

muy amables me gusta

Donavon Jones

Great place

Ayodeji AJAYI

Cool

Charlie Mount

phone service is awful

Chandan Nuckched

Went in without appointment and staff were super helpful.

Sonya Fitzgerald

The lines are too long and not organized.

Paul Sussman

I Found It okay but very expensive

Portokalli.AL Electronic

good

Mason Montas

I was in the mall shopping and dropped my iPhone, destroyed the screen and could not see anything on my phone. I immediately stopped into apple, thinking I would need to schedule and appointment for the repair. Instead they took care of me right away, connecting my phone to a t.v. monitor and typing onto my phone which was a completely blank screen. The representative helping (I believe her name was Meg) was able to successfully navigate through my phone, purchase more storage for me, and back everything up to i cloud. It was amazing. They were super patient, informative and went out of their way to assist me with not only repairing my phone, but ensuring that I did not lose any important data. I left feeling relieved.

Adalcy Santos

(Translated by Google) Great service (Original) Ótimo atendimento

Antonio Marcano

Horrible. If your looking to walk in and purchase a item this store isn't the place to shop. Apple will keep losing their sales if they can't help customers check out

Radu Popescu

Not very helpfull. Cant Take appointments Dürig The week.

Ajax Donovan

Way better than the Greenwich store

Raul Cedillos

Nice service

Suzette Phinn

Walk in there and one said anything to me. I guess I must be invisible. Going with another company. Thanks for nothing.

Tarek Ab

Great

Michael Lambert

Excellent staff and an amazing store showcasing all of Apple's latest and some future product's. Great knowledgeable staff. I'm an Android user but i would recomend this store to everyone who uses Apple products.

Aigerim Kadyrbekova

Все хорошо, ото маг

camille moncrieffe

Tell me that my daughter phone was damaged and that why her phone wouldn't send out calls and wanted me to buy another phone so mad

Ak47 K

3 e omni 88o89oo

Purnima Saxena

Worst staff and manager! No ownership ! Had to go to an Apple store 30 miles away because I bought the product there and only they can help! Was later told at the other store that that’s not true!

john m

Terrible service! Poor customer service! I waited 2 hours to be seen I would asked how much longer and they kept telling me 20-30 minutes!

Anne Marie Booth

Absolutely horrible telephone customer service! I have called FOUR times so far today and, each time, I am put on hold. The phone rings about 20 times and then the call disconnects. I have even tried asking for a manager and the same thing happens. The only reason I gave them one star is because I can't get the system to let me give them zero stars.

Jimmy Howard

I was in and out so fast The employee named Jim who helped me was extremely friendly and helpful!

Volkan GER

Even the store is not crawded, you wait for a long time about simple questions; and the crew actually not trained for some detailed questions. Could’nt buy myself an iPad just because they had no idea if it’ll work with my carrier (mvno).

Ivonne Rodriguez

The Customer service was fast ,friendly , Polite,they were AWESOME!!!!Thank u guys...HAPPY HOLIDAYS

Anthony Ramos

Awful. Walked into this store not once but twice and was ignored by a handful of employees just milling around aimlessly. Not one person said a word.

Walter Sandoval

Great services

tori tap

horrible experience. i had to wait over an hour just for my appointment to begin to fix a shattered screen. i got called in and they said they couldn’t fix it because a machine was broken. AFTER I WAITED AN HOUR!! I’m very disappointed and need to go back to fix the screen at a later day..

Rixtho Robillard

Unhappy.

nicole mueller

I waited over an hour to get two screens fixed and the customer service guy was trying to over charge me an even though online it says $30 for a screen and when I told him I couldn’t afford the $150 he just walked away. Rude af

Eric Bialczak

Service is terrible. Scheduled a time to fix my Apple Watch. Upon arrival I was told my appt was canceled because they set it for a time that I wasn’t told to go to. Instead of taking me right away, I was told to wait an hour to and hour and half before I see a genius.

Bob Abercrombie

I have been an apple users for over 15 years and visited many stores. I am planning to upgrade my system but not from the Trumbull store. I was in the store for over 45 minutes and received no attention. This has never happen in New Haven or Stamford. Trumbull needs to rethink customer service, maybe the staff needs training from the other stores. Thanks for a great experience and I won't be back to this store.

Saikat Ray

Poor customer experience!! Called the store phone 3 times today.. after listening to music for more than 5 minutes each time hung up. Wanted to order 2 i phones but wanted to make sure they have it in stock!! Ordered it online earlier and ven though the ETA for pickup is today I was told it will arrive eod today.. I am travelling tomorrow. it's crazy!! so disappointed with Apple!! Always loved their product but they will lose business if the customer service is so poor!!

ctshattuck .

Moved me up in line so my screen could be fixed before the store closed. Thanks

Krishna Prasad

Excellent staff... very helpful

Bruce Christopher Carr

The people here are the best in terms of attentiveness, knowledge and willingness to help. The store is popular, so wait times can be prolonged, but I have never been disappointed. The Geniuses are extraordinary, going the extra distance to make sure that customer needs are met. (In New Haven, for example, it feels like an attractive factory, where the goal is to sell and get people on their way, vs. taking the time to respond...)

Marianne Piatkowski

SCAM ARTISTS! BEWARE! They Up sell! Went there because my child’s iPad wouldn’t turn on and they couldn’t diagnose the problem so they suggested us to buy new iPad full price! Which I did and later that day the old iPad started working perfectly fine just needed to be charged. They couldn’t figure that out!!! Another time they broke my phone (it went completely dead at the store after they uploaded software) and told me to I had to buy another phone when they broke it. ABSOLUTELY NOT!!! Scammers!

Marisa M

Terrible service. When we walked in we were not greeted or asked if we need any help. Everyone else who walked in after us however were approached & asked if they needed any Help. While someone finally came up to us, she was in the middle of checking something, & asked another customer what their last name was without excusing herself. As customers, seeing the workers go up to everyone else except you, it’s not a good feeling.

Trent Meekins

Need a direct line to the store! All I want to do is ask if my keys were left there smh.

Anita Bailey

Still just a regular mall

Dawson Smith

Clean, large, and with a lot of employees, one of the best Apple stores in the area.

Kimberly Ann

Went to the store today about a battery replacement. Women told me they had an hour wait or the next available appointment was Monday. I then went online to do some research and found that I needed to pre order a battery to the store. Why then would I need an appointment on Monday? That would have been a waste of everyone’s time. I don’t get why she wouldn’t just say I needed to pre order the battery online. So bizarre. Then come to find out it could be WEEKS until my replacement battery came in. Having this iPhone has been such a hassle.

Walter Carrasco

All the girl love that brand, I don't know way.

Juanita Pope

Quick and freindly service

pooja weller

Good Apple store in lower Fairfield county. If you can make the extra miles avoid Stamford. Go here.

Mahendar Kagithala

Good

los 29

I walked in and within a minute I was greeted and offered help. I was introduced to Phil and he was a great help and had a positive attitude, by the end I was able to make my purchase, received info on the ipads I bought and was informed about the monthly workshops held in store(which one was going on while I was there). I am a Google guy but it was an amazing experience dealing with Phil and William, check them out.

Michael Ricca

To the President of the Apple Store, Westfield Trumbull, How do you want customers to feel when they are greeted at your store? How do you want customers to feel when they are being served at your store? What is your aim for the customers experience and shopping needs at your store? Well my answer is EVERYTHING and nothing less! My experience at the Westfield Apple Store has everything to do with Jason from the moment he greeted me to a week later surpassing my shopping needs. My deepest thank you to Jason for providing me with his upmost respect, knowledge, character, personality and most importantly his phenomenal customer service. It's because of Jason I purchased a 38mm Stainless Steel Sapphire Crystal Retina Display Ceramic Black Leather Band Apple Watch. I'm loving the Apple Watch! Thank you Jason Ricca

Mark Logan

Nice place

Troy Jensen

While I've only made two purchases at this mall while in the area, both were particularly hot new items - indeed it was on both occasions a new iPad generation recently released to the stores for public sale. Irs a busy outlet for sure on both visits....use the iPhone Apple Store application to purchase the item with the "Pick up in nearby store" option. It showed this store had the model I wanted in-stock. Both visits I was able easily weave through a jammed store, was approached by an Apple representative, and after scanning my iPhone for confirmation the report disappeared into the crowd - and quickly reemerged with the iPad in an Apple branded bag, and after a Thank you I was off. Highly recommended! Please note that I've again pre-purchase the Apple products on the iPhone Apple Store app and was executing a simple pick up. Based on the number of people in the store on each visit if you can do the same!

Peter Boynton

I arrived a little early and a nice young lady greeted me and told me I would have to wait until about 10 mins before my scheduled apportionment to swap out my battery. I made the appointment online and it was pretty easy to. Around two minutes after my appointee was schedules to start David introduced himself and asked what was up. I let him know I was there to have the battery replaced. He said fine, but just one thing, "please log into you apple account". I let him know right away I didn't know my password off the top of my head. He handed me the phone and said "please log in" I said "that is not going to happen. I have my password in a password safe and I don't carry that with me" He said "I am sorry, but we cant service the phone unless you log in" So I asked "So I need my password?" He said "yes'. I then said "well, you guys should have let me know that before I came in". I picked up my phone and walked out. Apple had multiple chances to remind me of that, but it didn't happen and I wasted my morning getting to this store and dealing with someone who didn't seem ready to help me, and was quick to put up roadblocks instead of solutions.

Marie Morris

Workers are great.

wendy josefina espaillat francisco

Horrible atención al público, llegue con la intención de adquirir un producto a las 8:50 p. m. Y tres asociados de la tienda se me acercaron para decirme que si necesitaba algo , porque acababan de limpiar las mesas y cerraban en 5 minutos , que clase de atención es esa, unas clases de atención al público no les caerían mal . Horrible attention to the public, arrive with the intention of acquiring a product at 8:50 p.m. m. And three associates of the store came to me to say that if I needed something, because they had just cleaned the tables and closed in 5 minutes, what kind of attention is that, some customer service classes would not like them.

Harikrishnan Chennattu

They helped my mom update her iPhone 6 to the current iOS to add her email back in through the mail app. Great customer service!

Harald Ott

Pushy sales lady, didn't want to take the time to show me the touch bar on the 15 inch MBP I wanted to buy. She said just go online and search YouTube, I'm spending $3400 you better take time to show me...I walked out and going to a different Apple store.

Michael James brown

EXCELLENT

Margarita Caban

Amazing

Frank Johnson

Very helpful

Victor M Azevedo

Horrible service

Ginger Jespersen

trying to obtain an appointment time or ask a question by phone is a dead end.. 25 min hold time and no response,, I hung up.

Cigar B

It started off right when I walked in the store. An associate noticed me right away, asked me what I needed help in, and directed me to the area/station where I could receive assistance. Unfortunately, when I arrived at the area/station where the AirPods were located at, two associates were there, both seemed to be talking to one another exchanging information, perhaps in regards to the “would be customer.” Now I have no problem with that, that’s their job. But what I did have a problem with, is you ignoring me. I’m standing there, I’m looking at you, you’re looking at me, and you choose not to address me, not acknowledge me, nothing. All you have to say is, “I’ll be right with you,” but no, I actually stood there for a few, until another associate came up to me, and he had to decipher which associate was helping the woman (unbeknownst to me, only one was). He asked the young lady associate was she assisting the customer, she told him no. Once he determined she was not, he then had to actually tell the young lady to assist me. That type of behavior is just unacceptable! Her behavior left me not wanting to ever return to that store. That will be my last purchase from Apple at Trumbull. It’s great that some people have a very professional attitude at work, while those that don’t, can tarnish the reputation of a business.

Dylan Robichaud

I've been on the phone for 35 minutes so I can just ask them if the phone I want is in stock. Their customer service is buns.

David Lischner

Apple is known for their superior customer service, just not Apple in Trumbull. This is the WORST Apple location on the planet.