Reviews of Apple New Haven (Computer Repair)

ida oz

The management is horrible Always so many people there but not willing to help !!!

betty de

The only place to go if you have "Apple" Great service try an call on your way for appt they are a busy place BUT always spent all the time you need for service.

Darlene Robinson

New Haven Apple store has got to be the worst one I have ever been to. Had an appointment with genius bar and waited a little over an hour. I shopped while waiting not a problem. They send me a text that its nearly my turn. I go back to the sign in man and he tells me it will be about 10 more minutes and to go sit (and points to a chair) at the genius bar. There was a girl behind the counter and omg she was so rude! She practically yells at me saying "You can't sit there someone else is sitting there". I hadn't even sat yet. Just the tone of her voice was horrible and made my eyes fill with tears. Why couldn't she say something nice like ma'am I'm helping someone in this spot. Needless to say I went back to the sign in man in tears cancelled my appointment told him what happened and left. I wouldn't even put one star but it makes you before you can post a review.

Todd Powers

I would like to say that Ilene and the staff at the New Haven Apple store are second to none! I brought in my MacBook Pro in to get the screen replaced and thought it take about 10 business days. I was pleasantly surprised when they told me 2-3 days! To my amazement about an hour later I got an email saying that it was all done and I could come pick it up! I just so happen to be still running errands in New Haven and picked it up! Thank you to Ilene and the incredible staff for always being courteous, knowledgeable and efficient! They all deserve a big raise!

Shanell Irving

If I could give a negative star I would but they only gave the option of one as the lowest. I have been the New Haven Apple Store several times over the past few months and have gotten NONE my issue resolved with the IPHONE XMAX. I purchased a Brand New Phone and it has been turning off on its own, dropping my calls, the screen works when it wants to etc. My latest issue is the “Water Resistant” lie. The phone isn’t. DON’T purchase any Apple Products switch to SAMSUNG/ANDROID.

Dishant Patel

Quick and reliable staff.

Mark Pine

The laptops are amazing. There is plenty of technology here, although the laptops are stellar. I especially am a fan of the Mac Pro. The team is always helpful and explain everything properly.

Disha Dalela

Indigo is a great help!! She's very friendly and gave us a looottttt of time in explaining everything!! The store boasts of a great collection.

Peggy Cintron-foster

This will be the last I purchase a apple product.

Discover Oxy

I mean its apple, and they have great service there.Just so you know if your favorite nearby apple store gets robbed which the chances are low. Then apple has a mode where all the devices will go into lockdown

angelique muniz

Took care of me fast and efficient!

Marsha Sawdon

Wonderful experience! I had an appointment to have my battery replaced and they ran on time. My representative, Kevin, was very knowledgeable, friendly and efficient. Kevin also answered other questions that I had about service and Apple products. Not pushy, just friendly and professional. Glad to give Kevin and N.H.Apple store a five star ratings.

Teresa Martino

Apple is great, I think everyone knows theyre very pricey! The customer service is good even when theyre busy,which theyve been busy every time Ive been there.Just remember its Apple so youre going to pay high prices!

Philip Tuckman

Great service and barely ever a line. Much better than most apple stores

Anthony Ferro

Always my go to!!

Sana Mohammed

Really beautiful busy store

SAH SAH

Great customer service. Could not have had a better experience. Thanks to the staff who provided fantastic assistance.

Hening Dian Paramita

Good costumer service

Charles Barone

The employees of this Apple store were very attentive to my peculiar and unique problem with my previously stolen device. Although it was actually outside their abilities to resolve, they did everything they could to assist me with the process of contacting the higher level team necessary to resolve the issue.

Chrisann Grey

I honestly think that all Apple store employees are wonderful this location costumer service is top notch.

Rocco Siffredi

Absolutely unhelpful. Thought they were techs...brought in 2 year old hardly used tablet air with small color scheme issue and he had no clue. Just said buy another new one.

TC n CT

Busy store, metered parking in front of the store or across the street from it. Safe secure area right by Yale university.

Sebastian Vitale

They are very friendly and helpful. This was the 3rd time had to take my MacBook pro there for some type of service and they are always respectful of me and my equipment..

Termara Parker

My iPhone display and Touch ID was working perfectly fine before entering the store. When I left the store, they had damaged my display and did not apologize for it.

Ms Burnett

‪Why do my #network say, searching and will not make calls, but l can surf the internet on my #iPhone 6, #apple. I thought #sprint fix it but searching is still in effect. It started when the #iphone11 debuted

Laurie Picus

Tech support was very helpful, kind, timely and able to resolve my problem.

Chinmaya Nanda

I went to replace my 6S battery. They replaced it but damaged my display which I replaced at a local store. When I asked about the damage, one of the managers showed me the clause that I signed which no one reads. It gives their technicians exclusive right to damage a part which is not there’s. And they don’t even apologize for that damage.

the rushing bacca

When I have visited the store, staff have been very helpful. It is, however, more than frustrating to try to make an appointment. The website continually redirects to automated support even though it says an appointment can be made online. Trying by calling the store is equally as frustrating, requiring several calls and pushing different choices to try to get a person when the automated system redirects to making an appointment online or using the automated support. After going around and around online and by phone for almost 20 minutes, I finally got a very nice person when I asked for sales information. After explaining the situation, she offered to connect me to a person who should be able to make an appointment, which I now finally have after another almost 15 minutes. This is not helpful customer service and may be part of the reason if we don't continue to choose iPhones when these are finally paid off.

Howard Ding

It’s a typical apple store. Can get very crowded sometimes with lots of people visiting. Genius Bar gets super busy with lots of people sometimes with high wait times, so try and schedule an appointment if possible

John Grenier

They help you and don't charge you. Great.

Willie Gary

Great Place Friendly Customer service

Bonnie Girard

Love Apple. Those geniuses cleaned my phone with putty. I wish I could’ve purchased some

Ramil Urazmanov

A lovely store! I bought a magic keypad and a magic mouse there, and the staff was really interested in helping me. Thank you :)

Fritz Alcindor Jr.

Great Apple Store. Parking is reasonably priced accross the street.

U-roy Felix Agboli

This Apple Store is a beauty. The staffers are very good at their job. After guiding me through several comparisons of the iPhones I was able to make better decision on the iPhone I wanted to purchase. I was also immediately registered in a Apple Music Session; I learnt a lot on how the Apple GarageBand App works. I even had to do a duet with Anita with song titled “Three Little Birds” by Bob Marley. There’s also a wheelchair accessible entrance for the differently enabled.

mert soyluoğlu

Really good especially the staff members

Joseph Lombardo

Don't carry charger for their own products

Alba Morillo

It's an Apple store like any other. You take an appointment. They charge you for insurance but they will charge you again big MONEY for any repair or parts etc, so their insurance is just a scam.

Michael Serra

Apple's lack of concern for the post sales Customer Experience is seriously troubling.

Rachel Pisani

Great customer service. Everyone who works there is really nice and professional

Drive To The World

Good service and very helpful people and I bought a phone

Michael J. Fama

The sales staff are very informative they know their products!! Came in for a new phone was in and out in 40 minutes!! Always at Verizon for a couple of hours to get a phone.

ZhiYong Wang

It is terribly slow. I came in to have my iPhone screen fixed, and they said I had to set an appointment for an hour later. So I said okay, and went out for some errands I needed to do for my job. Exactly an hour later, they tell me I missed my appointment and had to wait another 45 minutes. With so many employees, you’d think you’d be assisted at a reasonable time.

Henrik Frankie

not so good expirence from a apple store

luz carvajal

The customer service representative was polite.but that doesn’t really help because I waited one hour and a half On a Friday night, and I specifically asked for my problem to be solved because I was going on a trip. Apple rep asked me for proof of purchase from Sprint and I got what they wanted me to get which was an email verifying from my carrier that I bought the phone the email was sent but it didn’t show the date the phone was purchased so they didn’t unlock my phone for that reason and they didn’t fix my problem. Really poor service they won’t go the extra mile unless it is a sale.

Roblox World

Walked in and looked at the products, I wanted to buy a new iPad. I made several rounds around the store, looking at the pads and trying to catch the eye of one of the dozen employees who were standing around not helping any of the dozen customers in the store. Nobody said a word to me, no greeting or offer of assistance, so I left.

Binay Sharma

A place that doesn't value customer's time. Took appointment for 3:10 pm for iphone 6 glass replacement. Was given time line that it would be ready by 4:15 pm at most. They never got back to me until 4:45 pm. Too much sophistication yielding to poor customer's experience. Total crap.

Jayendranath Krishnamoorthy

Takes long time/queue to get attention from the store

Jake Tantorski

It’s where I buy the hardware so I love it because I’m Apple ecosystem for life

Donna Persiani

The nicest sales help. Was able to get all we wanted in one visit

Enesia Anderson

Great customer service and very efficient service

Foil767

Had a school field trip, two Apple employees took the class on a tour around the neighborhood, testing out features on their iPhones cameras. Awesome experience, would definitely recommend!

E. S

Recently brought my Beats in for inspection as I had concerns. I was handled very well.

Huseyin Koc

Thay wait me to much customer care not really good

Mariel Updegrove

Usually a long wait to get paired up with someone for help, but I have always had my problems worked out and have been happy with customer service.

Alanna Robinson

This store is very racist. The employees and sadly the managers make racial remarks to customers and workers. If you are of color or any race other than white I recommend you go to a different apple store. I would NEVER go here again. If I could give it zero stars I would.

Cheryl Evans

My phone stop working in a work trip. I popped into this store and within 20 minutes I was walking out with a new phone completely set up and ready to go. They were quick, friendly and got me back to work quickly!

Danielle Blackstone

This place takes trendiness over organization, personability, and function. No one knew exactly what their job was and I actually left to get a newspaper while my friend was waiting in 4 different lines. How do they not know their stock and what they have in the back room? It's literally a computer store.

mary erdman

Great place, super helpful, patient and really sincerely pleasant!

Felecia Marottoli

Typical Apple store. Tech help was effective.

Adam Noah

My iphone's touchscreen stopped working. I made an appointment for the same day and it was fixed in 1 hour from dropping it off. I was happy.

Marc Smithsonian

Very good book shoping experiemce

Alex R

The atmosphere here is anything but welcoming. Some of the rudest Apple employees I’ve dealt with. Also extremely unhelpful. It was obvious that the associate “helping” me was just trying to push me to the most expensive option for no reason other than “it’s the NeWesT and the BeST.”

Carlos Vigil

Always helpful, not hesitant to go the extra mile. Great service for the last 3 years I've visited. - 2016

Zihan Zhao

This is simply unbelievable. I bought an iPhone here and didn't check the phone in the box before I leave. I got home, realized that the phone doesn't turn on. So I returned to the store promptly asking for help. At the time it's just an hour after my purchase. Shockingly they told me the phone I returned to them is tampered. The manager literally told me they will not help me and she is not going to argue with me, ruling out any chance of conversation with them. She even said this happens all the time(what does that suppose to mean???). It felt like I was totally insulted and betrayed. I had to make numerous calls with Apple support and go to an Apple store in NYC to solve my case. The staff here is unhelpful, unprofessional and untrustworthy, and even potentially racist(the manager told me to wait yet greeted a white lady even though she came in the store after me). I would warn anyone planning to buy any stuff here: be cautious if the device they give you is REAL Apple device(especially if you are a tourist or POC, or simply don't look like native people, which is the case for us)!

Alfonso Demagistris

Had an appointment, was in and out in 15 minutes, the only bad thing is it's in new haven.

Dave none

I am not an Apple fan but, I have an iPhone as a free second phone and had an issue. The guy who helped myself and others at the table was awesome! My experience was much better than two prior visits long ago. Ps the place is always crowded. GO ANDROID!!!!!!

Bill Garcia

I've never taken the time to write a review on Google/YELP/Trip Advisor/etc, but today I received such great customer service at the New Haven Apple Store. My MacBook Pro would no longer turn on but Johanna and another gentleman (can't remember his name) helped me back up the data on my Mac, and resolve the issue on my Mac at no cost. These guys are great, highly recommend.

Jason Alaska

My IPhone X has had the touch display bug. After hours of speaking with reps to figure out that they have a program to fix this bug for free, I opted to take it into the store to get the phone screen replaced. If you are given the option to send it to a warehouse or bring it into this store, SEND IT TO THE WAREHOUSE!! I am trying to save someone else from experiencing what I just went through at this Apple Store. They stripped a screw on my phone trying to take it out and claimed a 3rd party tampered with it. If you DO bring it in for repairs here; take several pictures of your phone beforehand!

Alex Alapatt

We visited this store after a power outage at my house. The guy that helped us was very friendly as I didn't shower or brush my teeth before visiting this store.

Frank Justiniano

Hit or miss with the proper help from the thecs.

Alex K.

At 7.15 entered the store with a broken iphone 7 and at 7.45 left the store with a new one. Ken was very helpful and diligent. Good and quick service.

superstarr Lee

Slow but problem resolved

K D

Been to 3 times for MacBook-related issues. The staff at the Genius Bar wasn’t able to address any of that. Subpar compared to other Apple stores

Katrina Louise

I do not have anything but an ipad. I made a reservation and was a tiny bit early but they took me pretty quick. Was able to resolve my issue fairly fast and before the time they said it would take. Only gave it 4 stars because of course parking sucks.

Alyce poliquin

They will leave you sitting there and forget about you and help others before you! Apple sucks after being a loyal customer since iPhone 3rd gen I will be leaving and going back to Android! Thanks to your 3 dud phones and the broadway stores lack of customer service

Jane Vigliotti

Everyone is so friendly and knowledgeable and they never make you feel dumb for not being techie!!

Enes Y

No longer waiting line Now is good

Vladimir Ksenyk

Nice place and service as expected from Apple

Daryl Esposito

I think its awful to be told its going to be an hour before your even seen. If you sell a product that is so popular your store should step it up a notch with better and more efficient customer service. This is one of many reasons I have an Android.

Joshua Ortiz

Great and handled everything fast

Fiorella Llanos

Nice staff, but VERY LONG waiting times. They only have 2 techs in the Genius bar that can address computer issues ... which is a bit surprising given the high volume of MacBooks and iMacs Apple sells, specially this time of the year. Overall the experience was subpar and slow, specially when you compare them with much busier locations like the Apple stores in NYC

Mónica Zucarello

Excellent assistance

Mattias Thomas

This was my first time in an Apple store. I came in with an iPod classic (in 2019) to see if they could do anything to get out to sync. I expected them to send me away saying Apple doesn't make them anymore so there was nothing they could do. They didn't do that. What they did do was help me to the best of their ability, while letting me know that they weren't able to do repairs or order new parts. They cleaned out the charger port very well, and I'm hopeful that it works. Everyone was extremely friendly and professional! I can't recommend this place enough!

roxanne Gore

The staff was great, we were in and out in a great amount of time.

Dan Overholt

This is a very busy Apple Store, probably due to it being in the Yale campus. The people here are very helpful, but expect to wait quite a bit past your scheduled appointment time for repairs.

Irene Thomas

Great fast experienced service with some hot women working there....

Faizuddin Rahimi

I don’t see anything less then one star to give to them......their service kind of to take money out of your pocket I am done with apple store please I advise you guys don’t do any kind of repair or trade deal in this store ....

Kenneth Pratchett

I wish I could rate Apple a 0 stars. Once you need help, they are absolutely horrible. I called Apple Care, they told me they could not help me. I went to the Apple Store, and they advised me that Apple Care could help me, just to call. Called with a different issue today. Website says they are open. Called to confirm. The recording says they are closed. Spoke with someone at Apple, they said we would have to talk to a technician, confirmed the store was open, and transferred me to the same recording that says they were closed. Went into the store. After waiting 45 minutes, they told me I would need to return with the battery for my iPhone, and they could not just sale me the replacement battery. I had to pay $29 for the battery and charge for them to replace it. I made an appointment to return later today with the battery. I went home, picked up the battery, and came back to the store. Only to be told that they could not replace the battery, if I had already removed it, which they knew had occurred, since I showed up the first time with the iPhone without the battery. Such disrespect of my time and expense it cost me to travel back and forth to the store. And all of this to fix a problem, Apple caused!

Beth Mana

They fixed the problem that my step son had with his phone but what a pain in the butt to find parking and a long wait. Staff was very nice just wish that my AT&T store could fix the issue since that's where I bought the phone.

Todd D

Great customer service, super friendly. Quick finds plenty to check out as well.

Charles Silvey

A nice mall sized Apple Store, not a huge one. Staff is friendly and seem very attentive. Service staff is very prompt and handles appointments on time. Staff is appropriate for the store size so you get good service as well as well stocked supplies.

Phil Brewer

I have been to exactly 3 Apple stores in my life. I live in New Haven where the Apple store is very busy what with all the Yale people browsing and shopping. The sales people seem to have an attitude that you are privileged to have them spend their time with you rather than the other way around. The Apple Store in Clayton, Missouri, on the other hand, is a delight by comparison with personable and knowledgeable staff. What is prompting this review is the following: I am a slowish typist and I have been using Dragon on my PC for years. I recently bought a MacBook Air and Dragon for Mac and went to the New Haven Apple store to look for a high quality wireless dictation headset. There were exactly zero dictation headsets in the store and none of the three sales staff I spoke with had any knowledge of this topic. Two of them recommended that I go to Staples. It seems to me that a lot of people prefer to dictate rather than type their documents and that Apple should cater to them. It's not just a matter of convenience, it's a matter of productivity. I can dictate a much better medical note (I'm a physician) than a typed one. Is anybody listening?

Pete Romprey

Felt great to be able to ask stupid questions and learn from people who are willing to take the time to explain. Thank you!

Jesus child

Great staff

Maria Mullen

Great selection of Yale merchandise. Pretty expensive, but good quality

Thara Rajapakse

They are friendly and helpful

adolon troqe

Very rude costumer service end employee

Danilo Caixeiro

First time I return a product and first time I get bad service at an apple store. My intial plan was to upgrade my ipad but from the moment I said I wanted to return something it felt like they wanted me out of the store. So I left and will be looking for options from other manufacturers.

Cory Mattei

Service is helpful and friendly but repairs take a bit too long. When I’ve gone in for purchases I was out in 5 minutes but I broke the screen on my iPhone and it took 2 hours to replace.

John Hoffmann

Just looking at colors for a new iPhone 10Xr.

Deborah Stewart

I was greeted by a very friendly rep, Walter, who asked another rep to give me an appointment. He put me in and I was directed to sit at the Genius Bar. Then I waited, and waited and waited. I finally flagged someone down who said I was just assigned a tech and pointed to a girl. When I asked her she said no she wasn't. In fact no one was, my name was just there. I watched 2 other people sit and be served before me. Miss Keekee took me anyway and was extremely accommodating. Overall, my first experience is lousy. I'll post again when my situation with the phone is rectified.

Neish Sledge

They really work with you and we ended up getting our phone for nothing. It had insurance on the phone. We didnt know that it was covered. Its was an old I Phone 4 and we have a new one. Thanks so much Sam.

Bruce Pantani

Well staffed apple store in the heart of the Yale campus and not far from Southern Connecticut State University. Busy congested area but there is usually parking available in the lot just across the street in the paid lot in the traffic island.

Tyebrea Battle

I went into the apple store in NH today to exchange my faulty iPhone charger. My appointment was at 4:50 and I didn’t leave until 7:06pm. My charger wasn’t working right, and as I was getting it exchanged I mentioned to the rep I was working with SAM that sometimes people can’t hear me while I’m on the phone. He ran diganosgics and found something was wrong with the speaker of my phone. I told Sam I did not want to exchange my phone because I did not have a back up. Sam informed me that since it simply a screen adjustment that my data would not be erased. Sam told me to come back for my iPhone at 6:15. I came back at 6:30 to check in. A different rep told me my iPhone was not ready. It would take 10 mins. At 6:55 I started to get irritated because at this point it was going on an hour after they told me my phone would be ready. Finally anew rep brought my iPhone up and told me unfortunately my iPhone had been wiped clean!!! I asked to speak with a manager because I was so upset. Not only had I waited forever when I came in for simply a charger replacement, but I also left with a blank phone! All of my contacts, photos, notes, EVERYTHING gone. I will never go back to that apple store again. I will go to the Trumbull Apple store in the future if I need.

Krunal Jayswal

Easy and fast

Hillah Smalls

Rude employees and extremely long wait time for customer service

ian brown

Idk how much you guys pay Will, but it isn't enough. Super helpful, friendly, and fixed the issue very quickly. Thank you so much for saving the day Will!!!

TK3D Printing

Long wait to get told they can't fix my phone even though it's under warranty. I called 1800 my apple and was able to sort it out but the people at this store don't seem to follow apples guidelines.

Laura Rivera

I am certainly a fan of apple products and I have been in Apple stores several times before, but this one is a disappointment, to the point where I dread coming here but it’s the only one nearby. With the exception of a few kind and helpful employees, the atmosphere is rude and brash. Maybe its a different story if youre buying a product, but the last few times Ive come for repairs and they treat you like youre a nuissance and not welcome. When it comes to timing, I scheduled my appointment the day before and they had us wait for 2.5 hours for a battery change on one visit and 2 hours for screen change. On both visits, the store had open tables at the Genius Bar but they crammed 7 customers onto one table, not so comfortable for the long wait. Overall, very unfriendly place but of course the repairs were done to expectation and the product speaks for itself. Try another Apple store location if you can.

Susan Sharp

Staff did not hover, and when I was ready to talk, there was someone available immediately. Plus, he was very helpful!

Gayle D'addario

Associate immediately responded with info on how to resolve issue.

Nancy Brown

Could not of asked for a better , positive experience . Staff was so very helpful as I am New Ipad user. Now I just need to go to the free classes to lean how to use everything.

Noel Aguilar

Terrible customer service, staff assumes the degree of a repair before physically checking your device. Always trying to get you with their lies to spend more $$$ in repairs. I do not recommend visting this store or even coming in for service. Thanks for the waste of time!

Frederick Squires

First, went online and scheduled an appointment to have my iPhone SE battery replaced. The closest store was a Best Buy so that’s where I chose to go. When I arrived for mg appointment the tech informed me that Best Buy didn’t replace SE battery even though I had scheduled it through the Apple store online. Next, I scheduled an appointment at the Apple Store in New Haven. When I arrived for my appointment the “genius” informed me that it would take 3 hours to get my replacement battery. In both cases I had driven over 30 minutes to each location. It would have been nice if someone gad updated the web site to let their Apple customers know that Best Buy didn’t have the SE batteries. Moreover, it would have been even nicer if the Apple store site would give an estimate of the repair time. Why even bother to have an appointment if you have to wait 3 hours. Needless to say I wasted 2 afternoons and still don’t have a replacement battery. Very disappointed. I think it’s time to bug an Android phone.

Isik Yildiz

I purchased a Mac Book Pro about 6 months ago. I do all my business with my MacBook but the Laptop kept shutting off on me randomly. So they restarted the whole pc and it worked for one month. I went back again for the same issue. The person at the second time who helped me was rude and they said i had to wait 3-5 bussiness days to get it repaired. Its a brand new laptop with nothing downloaded on it. It is a manufacture issue. Soo iam with out a pc where i do all my bussiness. The person who helped me wanted me to pay for a business plan if i wanted a loaner. This was ridiculous that i have to pay for a loaner for an apple product i bought 6 months ago. Wish Steve Jobs was still here. Apples service is getting worse by the day..

Isaiah Simmons

So I was an apple guy for many years. Had issues with the new XS iPhone. They did not handle issue right. Didn't answer questions I had and even confused me. Long story short bye apple

Cecilia Torres

Always makes you wait, never has enough technician working, always gives excuses

Carlos Freeman

Very informative

Matthew Shapiro

Pleasant service, but not particularly timely. I went during a slow patch, with a 2pm appointment and wasn't seen until 2:40!

Miguel Guevara

Too expensive to be Chinese made!

Anthony Micarelli

Very professional.

Kim Dunn

Staff is very helpful

Sachin Patil

Best place to experience about apple products and to buy them

Kaleb Nygaard

Despite being very crowded almost every time I visit the Yale Apple Store - there are always plenty of Geniuses looking for opportunities to help.

Tenzin Lama

I went with my wife to this apple store to get my new apple leather case under warranty. My leather case was wearing off and peeling from edge. The advisor infront made me an appointment and told me my waiting time will be around 10-15 mins. I keep receiving apple message then and kept me waiting for more than 45 mins. The genius bar guy came to me and said this is something happened with accident. I explained him that the skin of leather is peeing from side to edge and I never had fallen incident as well in this 5 months. A lady whos in different attire confront us that this is fallen one. Now I don't understand that this could be inspected way before but they kept us waiting for 45 min and reject us for getting a new case. Very very poor customer services from New haven apple store.

Runfeng Chen

WORST experience ever with ANY apple store!!! Came in the morning during scheduled time to pick up my new iPhone. Put to wait for an hour because of some issues with the order processing for no explanation. I had to leave after that because I had a class. After I came back in the afternoon again, I was told to wait in the line again. After getting in, I figured out that they still have not have my issue fixed and was told that I will be contacted after they solve the problem and my phone will be held until the end of the day. So I left for home and waited again until 20 mins before the store closed in the night and NO ONE CALLED ME. So instead I called the store to ask what was going on and was held for 20 mins. No one picked up the phone eventually. So I went to the store again and was told by some ignorant and careless staff that they do not know what happened to my order and no one will talk to me because the store had closed (even though they are all standing inside!!!). Honestly, how would you talk to your customer with an attitude like that, especially after you made such stupid mistakes???????? If I can give a negative star I will. Poor service!

Sarah

Dropped in this evening desperately in need of a new iPhone after mine went out of commission. I was on the verge of taking whatever iPhone SE I could get, given that almost all stores are sold out. Logan hooked me up and I left in less than an hour with a new phone in hand ready to go (okay, almost ready, still waiting on my case to get delivered tomorrow). Logan was SUPER helpful and I highly recommend going here and asking for him. He was great! Thanks so much Logan!!

rasheed alrobiee

I hope they open another store in Hamden

Montigo W

Store was clean as expected and the staff was super helpful. The only reason they didn't get five stars is due to the fact that while they tried to remedy my problem, there was some weird issue with the Apple Update Server on their MacBook and I had to leave with my phone still in DFU Mode.

Ray Paige

Wonderful service

Joshua Rodriguez

Thank you so much Apple team in New Haven, CT. The first advisor I spoke with helped me out and had my laptop sent out that day within minutes and the repair was covered! I received my product back after 5 days, fantasist! That was fast. They went above and beyond, replacing missing feet and cleaning my computer! When just the battery was to be replaced. Little things like this make a big difference and impact! I didn’t recognize it at first, it looked like a brand new computer I was very pleased! The only reason this review isn’t “5” stars is because when I went to pick up my laptop today I had been accompanied by a different advisor who seemed off his game. He didn’t make eye contact with me, introduce him self or anything. Very little peoples skills. He cheated with other customers and just handed me the laptop and walked away. I was surprised, I felt rushed to grab it and go. Not a good way to handle your customers especially the ones who want to offer a cash tip wether they are excepted or not. Wish I had my first advisor available, but all in all. I’m am pleased with my repair and will highly recommend Apple to anyone!

Josie T

Purchased a MacBook for birthday, but before I even got my hands on the new laptop, our Apple geniuses screwed up the system during data transfer and weren’t able to restore it. I decided against buying that MacBook and issued a refund. Sometimes those geniuses don’t know what they’re doing.

Dakota Child

The staff was fantastic, kind, friendly, and extremely helpful! An employee named Nick really helped me out with getting a new Mac, setting it up, etc. and I had never owned a Mac before.

R. Cruz

Great customer service, staff is very attentive and patient.

leslie sepulveda

Great service and great workers, very energetic and helpful ☺️ Definitely will go back when needed to

Sarim Abbas

Terrible customer support for repairs. I had an in warranty iPhone in repair with them. They replaced it but it was most certainly a refurbished phone or dud, because a few weeks later it stopped receiving signal. By that time their limited repair coverage had elapsed. Another time I had an in warranty MacBook in repair for their Keyboard Replacement Program. But they deliberately make the process as excruciating and slow as possible so that I was forced to take my laptop back for work. Soon its warranty will expire and I’ll have to pay them full price to attempt the replacement again. Apple being Apple it’s very difficult to submit any formal complaints. All roads lead back to dealing with the store staff. I would definitely not recommend this store for any repairs.

Ayesha Adams

Check in was easy everything was seamless. Compared to last time. I was regretting the experience but pleasantly surprised

Lori Bella

Friendly staff and I love the setting I’m the store service is organized

Jared Mende

Fast service.

Ozgur Satici

Nice people

Robert Stewart

i've been told that my iPhone is completely dead and was promote to purchase another phone. quick search online i took it to iZeek downtown and apparently i had issue with my charging port they replace it and phone was back to life again. Completely waist of my time. 2 star for quick appointment.

Peter Dinuzzo

Good but long wait

JOFFRE CASTAÑEDA

Super!

AJ Sensei

Ask 4Rayo__the Best Help; one can ask for !

Everett Stuart

Get most of my books from here

Marie Gjerstad

Have been here twice. Very good service. Both times my problems were reolved. Knowledgeable, and super nice staff.

Santiago Echeverri

Two stars because a few of the employees are nice, but others are very rude and not helpful. This is my third visit because this is the only Apple store in New Haven. Their estimates of how long a repair will take are terrible. In my first visit they said 2 hours and after 3 hours they said I had to come back the next day. My second visit they said 1 hour and it took them 2. Today is my third visit, so I do not know yet if they will be on time, but the first associate I talked to was very unwelcoming. The second one was nice. In general, a number of their associates make you feel like a nuisance, but since no name tags are used I am unable to name them. For the same reason, I am unable to mention the nice ones. I recommend all associates to please treat us customers nicely and be mindful of our time.