Reviews of Apple Greenwich Avenue (Computer Repair)

Silvestre Bravo

The service is great, from appointment to walk ins. They are very friendly and kind.

mary Angel

Always great! People there are always helpful and very friendly

Elizabeth Wald

Very helpful at the genius bar but the wait time is crazy unacceptable and the phone wait time to get an appointment is even crazier and then when you arrive they don't have your name on the schedule. lol!.

Peech

Super clean and a very nice Apple Store, as always. If you don't have an appointment but you need one, the best thing to do is go into the store and ask for one and the wait is a LOT better than the week wait online.

Richard McLoughlin

This is one of the better Apple stores. If you get lucky you may find a parking spot right in front. The store is not excessively busy so it is easy to get help from the staff as soon as you walk in.

Jack roach

I tried calling them three times they were busy every time. They're always busy so they can never answer the phone and help you.

Andy Schwarz

This is a very good Apple Store. The problem is parking. It took my 40 minutes of circling to finally find an open spot.

Rosa Delventhal

I went with my boss yesterday it was nice the employees but it was so noisy people are talking loud.that was my complaint.

marc okun

Good service

carlos lopez

Good customer service

Maria

With a great lack of business acumen, Manager Michael F provides ABOMINABLE Customer Service at the Greenwhich store. He wielded his managerial power to do harm rather than good towards a devoted Apple customer who was there to repair a …

Elena Wolfe

After visiting another Apple Store for a repair and spending over 6 hours to find out they couldn't help with my old Mac repair in the store I decided to stop by the Greenwich store to get another opinion. The team is helpful and knowledgeable. They walked me through my repair and helped me get set up with different wiring and connections for the new USB C connectors on my new MacBook Pro. They are thorough and thoughtful, patient and understanding. I'm helpful for all their help today!

Dylan Kirsch

Great customer service and employees! Answer any question you have about Apple products and how they compare to others! They will tell you which case is the best. Told me tech21 cases are better than the apple ones! They tell you the truth!

Brian Distance

I made a Genius Bar appointment with the Greenwich CT store today, 8/4/17. The consultant stated that my wait would be 10 - 15 minutes. After 30 minutes, I approached another consultant, Elena, who stated that I was next in the queue and would have my appointment as soon as someone was free. As I looked around the store there were six to seven employees who were without customers and two employees assisting (i.e. chatting) with customers. After ten more minutes, I approached Elena again who apologized and then spoke with one of the employees who was assisting (chatting) with a customer. Overall, I was trying to get my Apple Watch serviced; the bezel keeps falling out. In addition, I wanted to purchase another iMac to replace my five year old iMac. I won't buy anything from this store. The genius bar is sub par.

Dwain Mcarthur

Nice.

Althea Thomas

I only gave it 1 star because there is nothing less. The customer service in the store is poor. I had to deal with two customer service representative in this store this afternoon, and the only reason I made my purchase is because the person whom I went with wanted the iPad for her granddaughter's birthday the following day. The customer service personnel was rather rude and very unprofessional!

Awais Chughatta

I had a long wait here with my appointment. But, for the inconvenience they took care of me!

Patrick Leonard

The customer service is really poor. For whatever reason the wait time at this Genius bar is 30m once you check in. Other stores seem to be much better prepared

Jimmy

better marketing than service and products

Abel Martin Orellana

Excellent Apple products

Alejandro Gutierrez

they make you wait to

Shay Shannon

Apple Greenwich is good, but slow. They try hard to make their service faster, but sometime they just cant handle the many customers. I needed to spend 2 hours here. Longer than planned.

Kazuko Ono

Called the store all day and no one picked up. Wanting to make a purchase. Reached Apple Support by phone, but they were not able to reach the store either from 11am- 5:50pm -No one picks up the phone.

Elizabeth Cook

Nice organized store.

Lisa Mckeon

beautiful store, very long had to wait to be attended

Furqan Tejani

Love it

Justin Blasberg

Awesome

Artie C

Good staff and services but they close very early. So if you work 9am to 5pm like most people, this Apple store isn't for you.

Janette Souliere

Always helpful.

Zack Cruise

Great location and layout, plus the store itself looks great. Comes with the standard Apple friendliness and a very knowledgeable staff.

Takaki Sakai

Terrible operation. We just wanted to buy a watch we have decided already. We were kept waited 30minutes, and still could not buy. They had only two employees who need to take customers in order whether it’s just consultation or question, or purchase. As a result, you can’t pay and buy unless all the people in front of you who came without any decision spends long time chatting with only two employee. There were extra employee chatting each other at Geniius bar.

Maya Wojcik

Great place, awesome service, and cute staff! It will make you feel like you're on a date but you're actually talking about computer stuff and resolving storage issues. Rad!

Leslie Meyer

Worth the drive to avoid the Westchester! Super knowledgeable and efficient staff.

Joseph DiVito

Best Apple Store in the world

harold gewirtz

What a waste of space

Elena 8407

Excelente trato....y rapidez...

Johnu Carney

Impressive place, more impressive people!

Eric Mertz

Outstanding Service!

Mohan S

Took a while to get someone to attend to. Didn't have all the color choices. Won't take my Samsung mobile pay for payment which is really stupid

Zev Zoldan

Standard Apple store, but friendly team.

José Santos

(Translated by Google) Excellent (Original) Excelente

Frank Baratta

The customer service person kept getting distracted and another kept on interupting our meeting. The staff there is not focused.

Ali Saeed Jahran Alghamdi

Not very busy

Carla Monteiro

Last night my iphone screen froze - i could not unlock it but could still see all incoming emails and text messages, etc. I stoped by Apple in Greenwich, left the phone to have the glass replaced - two words described my experience: " frustrating-missleading" They gave me back a dead phone, no data at all, nothing, over two years of photos, videos etc. all gone! The answer from the very young lady that gave me back my phone: "Well, your phone FAILED our standart test! Besides you signed an agreement to replace it!!! I remember signing a work order... not waver of my rights to honest decent customer service. My phone was absolute dead, simple. Nothing I could do anymore. I was rushed to PAY for a replacement device... lost a lot of time, ran back to work and spent the entire day feeling pretty stupid. Decided to go back after work to ask for my old phone back. Asked for a refund of my money and made an appointment for an upgrade at At&t store tomorrow morning. Save your time and avoid frustration by not going there.

russ 1983

Love the store. People are super nice

Rahul Ghadge

Very good and knowledgeable staff. Best communication. Great place, awesome service. One of the best Apple store I would say.

Conor Devaney

I know a man named Joe who works at this establishment. He sold an Apple Watch to a friend, that broke almost instantly. This is unacceptable, and if you ever buy an apple watch here, I recommend going either to a verizon store, or get a fitbit. As for Joe, never purchase any item from him.

Joel Metter

Terrible service.

Jorge Pretel

Went there this morning with a broken screen on my iPhone 6 plus, the tech told that my phone had been exposed to water. Therefore they could not replace my screen, they wanted to sell me a refurbished i phone 6 plus for almost 400 dollars. Now the new iphone 7 Plus goes for 800 dollars. what makes apple think that I'm going to be paying that much on a phone that i only lease. They gave me no other option, they told me to search for a third party to fix my phone. I been an apple customer since 2001 when the iPod first came out and this is the type of customer service that i get? very disappointed. I feel that they are taking advantage of us. the customers.

Alverine Witter2

Customer Service was very good...

Db Squash

The service is great here and the people always help me out with whatever the need is. From cases to headphones to troubleshooting they always are great. These othe bad reviews are just written by people who blow up over one tiny problem. This store is a little small and the parking is sometimes difficult but this Apple Store is like any other, a nice place to be.

monica navaro

The service is great, friendly stuff

Teishalee Hemmings

Smh. Don't know but my experience compare to the people I see is bad, when there 2 times in one day n still waiting to purchase a laptop. I was told to wait, n several people after me got assistant, I am still in Que.They seem very..., I feel less than using my new barclay card, n this is another reason why I won't use it n stick with DELL. Stamford mall apple caters for all!!!

jillian tristan

I’ve always loved the Apple

Timmy Wahba

This is where you go to be “offered” a replacement phone for an unknown defect for $400. When you challenge this - stating this issue is new and unique (the nfc chip failed.) The store manager quizzed me on “why didn’t you get …

GreenwichTahoe

Most helpful Apple store around here

Basha Shaik

Quick and excellent service. Friendly Genius bar. I went to Stamford Apple store and my problem with the charging cable was not solved, actually i felt like they don't want to solve it, then just 10min away I decided to give a try and it was a good decision. I just spent 5min in the store, they understood that the apple cable was not good and changed it. These people are great!!

JULIANA BIANCHI

Too much waiting time even when you have only to pick up... I waited for more than 30 min...

Jared O'Connell

The only place in Greenwich that I feel comfortable ~slash~ not judged.

Warren Coppinger

I have been to this store several times. Most apple stores are pack front to back with customers. This store is not full. I was late for an appointment ( no parking?WTF) with only a few customers in the showroom I'm told I must reschedule the appointment. First I have never been in and out of the Genius Bar in10 minutes they don't help walk in's so where is the genius? This is my third time at this store and every time I'm meet with indifference to me needs. In my opinion this is why Apple is losing its luster. Take the drive to Stamford , White Plains or DANBURY. Better yet maybe I should look at a different company all together no one company is to big to fall. I miss Steve jobs!!! Get your act together Greenwich Apple store.

Bibi Khan

11/12/2017 I walked into the store to have my disabled iPhone wiped , at first reception told me I had a 3 hour wait and so I sat down , few minutes later I went back to reception ( at this point agent was changed ) I had an old phone and wanted to let me know that , upon hearing what the issue was he got someone to help me in five minutes , ( Shaun / Sean ) , I am sorry I did not catch the names of the others who assisted me , but I do know the faces should I need the help in the future , in all I was in and out of there in one hour total. I could not thank them enough . And I even found a easy parking thanks to my mom who came along for the ride. Keep up the excellent work guys....

Charlotte Pennella

I walked in and had what I believed to be simple questions about functionality and settings. I started to explain to the reception person that logs your name and even though there werequite a few people waiting at the Genius Bar, an associate that heard my issue decided it was easy enough to help me without an appointment! He did a great job of solving everything in less than ten minutes!

Raymond Lounsbury

Great customer service, one of the bigger and nicer apple stores in CT. I love Apple

Tom Kuehnel

What can you say, Apple has mastered customer service and knows how to deliver! While they rarely are short on helpful employees, it is a clone of the master plan. So long as you want what they have, they can get you in & out in a jiffy!

alpha aa

Very well appointed store. Excellent service. Parking is difficult to impossible depending on day and time.

John Sicat

Coming from someone who's a hardcore Android and Windows user, I must say I'm very pleased with my experience with the Apple Store on Greenwich Avenue. Very professional staff and quite efficient in assisting me with my son's tablet. Kudos!

Mr. Filming Dude

Very nice staff, helpful, a recommendation from a Apple hater. I prefer Microsoft though.

Linda brown

everyone are very helpful

Esao Cruz

Good

Kristin Patterson

It’s great if you have time to go on a weekday afternoon but if your free time is only weekends, it’s a mad house. After being told it was a 2 hour wait just to shop for a laptop last Sunday, I showed up right when they opened the following Saturday. Bought a MacBook, easy. But upon starting it up at home it froze and customer support recommended I take it straight back and exchange it. So now I’m back at Apple Greenwich on a Saturday afternoon and I’m told I need to wait an hour and a half to return a defective computer they sold me this morning. Either double the staff here or allow online appointment scheduling to shop. This is absurd.

Joshua Bale

Always find everything easily, and get help very quickly when I need it.

christian roche

Unable to fix an IPod

Gabe Carbonara

I went in to get my broken macbook looked at and he looked up my computer said "it says its serviceable but thats weird because generally models as old as yours are too old to be serviceable." And i said oh yeah wow i actually had this serviced before too. And he sharply replied "yeah but this model is considered too old" and then proceeded to tell me to i could get a thousand-something dollar repair but he suggested buying a new computer and then said how about i get a sales rep for you, then left, and while I'm not stunned or horrified I do think you could say that it was pretty underwhelming, and I would probably recommend going to different branch for this kind of thing.

Ken Stenger

Quick and easy service. Nice store

Omar R

Knowledgeable service

Richelle White

My husband & I was helped by BJ & David they taugh us alot how to navigate our apple devices & how to get alot of things done on our devices. They had answers to all of our questions. They were very knowledgeable of apple & their products as well is the features of our phone carriers. We were helped right away. I would recommend a family member or friend to visit this apple store. I had a great experience here.

Christopher Gardellis

Good staff, helped me with my issues in a timely manner.

Kingp3ru87 Garcia

Great place and great service. Might have to wait a bit but for the help its worth the wait. Meanwhile you wait for their text message for your turn to see any specialist you can grab some coffee or tea etc... Of course at the other locations.

The Farm

The best store to go....very friendly staff

Diana Betancourt

Excellent turn around time for services requested.

Laura Danielsen

Good customer service.

Tryggvi Palsson

It's not just this apple store, i just love apple.

Adam Leader

9/24/2017 edit to prior review: lowering rating from 4 to 2 stars due to worsened staff quality (especially Genius Bar) and still worsening parking challenges on lower Greenwich Ave. This location (and perhaps Apple more broadly) seem to be intentionally lowering level of support quality/store experience as they keep growing. _________________ The parking is impossible on Greenwich Ave and the accessories assortment is smaller than the city locations. But it sure is convenient having a local outpost. Core products and Genius Bar obviously identical to every other Apple Store.

KING P3RU

Great service and great people anything you need from apple is there.

Merlin Lee

Terrible. I ordered and paid for the phone online. I came to pick it up and still waited 30 min on a line to get it!

Alexander Shkabarnya

The worst Apple Store. Poor customer service. The Apple Geniuses at this store are useless - they are not able to answer questions on their latest products. They also don't honour Apple's warranty!!! They refused to replace an iPhone case that was under warranty and purchased at their store. Had to go through Apple Care phone line to get it replaced.

Linden Airport

Ed from California: Excellent!!

E. Thomas

Its an apple store lile every other, but less crowded. People here ate usually here buying and not browsing.

Scott Anderson

Always a fun visit. They were a bit disorganized☺️

jeanette miller

Very helpful and friendly customer service

Paul Rapisarda

For my computer needs

Marek Kozlowski

This company has to realize that their produtcts are beinv used by schools , businesses etc.we use ipads for education and i am always told that i need one appointment per device meanwhile we have 120+ ipads, i went to the store twice once with appointment which wasnt confirmed , the store manager said she was sorry but she doesnt have the time to unlock 3 ipads - (takes about 5 min each ) - never again , good luck

Mark Williams

My first experience at an Apple store. LOVED IT

Paul L

There are many diamonds on Greenwich Avenue but the brightest is in the Apple Store, Paulina you are a gem!!!!!!

Rory Sharkey

Bright and open layout. Staff was very pleasant and accommodating, but I had to find and approach associates to ask for help on my own. I felt pretty invisible before stopping someone to make my presence known while waiting for an interview. Apparently the person I checked in with also didn't communicate very clearly that I was waiting, since they evidently thought I hadn't shown up despite speaking to 2 people and waiting there for over an hour... The service I observed with customers in that time was friendly and helpful, but seemed very slow. I was definitely not the only one sitting and waiting for someone to assist with whatever they were there for. However, the ambiance is very nice and everyone was very pleasant, even if I felt invisible much of the time in between.

ziggy wheezy

Just like you're typical apple store

Hanan AL

Good service, perfect location, huge store, not busy.

Robby Alcantara

Very helpful and friendly customer service. I don't use apple products but I was picking something up for a family member and I was able to get in and out quickly on my visit.

Ace Pilot

Service is slow as molasses. We literally went in for a laptop battery replacement with 10 simple screws and a 30 min procedure at best. It took them two hours to do! Plus they didn't want to do it initially - told us some BS about school …

kevin mccourt

Absolute incredibly fresh. The bread here is amazing. Today's dish will be applewood smoked ham and Swiss tomatoes , onion on rye

Satya Chaitanya Bhavaraju

Great service and perfect location

Jay Swartz

I'm and it in 5 minutes!!

Paul Mullins

Its....an apple store!

Alberto Jimenez

Amazing service and very cute looking staff! Purchased some things and got detailed attention from a nice girl. Later, the other employee was more generic but helpful fining the Apple TV.

derek yach

Went in to have the poor battery performance on my iPhone 6 addressed. The assistant ran some diagnostics and informed me that the battery was fine despite my experience of it running from 100% to 1% in between 60-90 minutes. Advice was given re closing apps and taking a few steps that I explained had failed already. The supervisor offered a few more ideas and I was dismissed saying they would definitely work. They have not-no change. Tried calling back to them for next steps but left waiting on lines. I had the sense that they would find every reason to replace the phone. Next step is a revisit.

David Cooper

Plenty of knowledgeable clerks & no.high pressure sales folks.

Corey Gary

Great service. Very easy. In and out in 10 min.

Stephen Wang

Maybe a bit understaffed at times, netherless the services are professional.

Trihan Perera

My phone was not coming on and was told by a young girl at the genius bar that it was broken and I need to pay $ 120 to get it fixed. To get a second opinion before I paid anything I took the phone to an AT&T store and the guy held the home button and power button for 5 secs and the phone came on. Good job AT&T.

Bucky Pope

I called three other Apple stores: Danbury, Stamford and Westchester. None of them answered the phone after many attempts. This store got my business. Mr. Jobs -- you need to check how your stores answer their phones. You're losing business.

david andersson

Service was ok but the genuis that I saw was trying to denied my request in a bad way. Stay firm and exerce your rights if you get there.

Joseph Delaney

Walked in to take a look at the LG monitors Apple sells. Was told by the greeter that they don’t sell monitors and couldn’t help me.

Vanna DelVecchio

My mom brought her phone and my phone to the Greenwich apple store to both get screen protectors and when she came back there was no screen protector on my phone and she was charged for 2, awesome job of taking advantage of old people! IM SO MAD RIGHT NOW!

Al Riv

They don't want to replace your phone, they make you go in circles and tell you that your phone has to be shipped to someone else? apple products are great but the apple store needs to improve customer service.

Andrea Haynes

Staff was friendly and they were able to get my repair started on my broken MacBook screen within minutes.

Ziare Rene

Very good air conditioning

Hugo Ayala

A wide open space in which to try Apple Hardware and software. The staff is friendly, and most of the time they can check you out on the spot.

Max Montenegro

Apple messes with older model batteries on iPhones 6s plus and then this store turns you away. They had no customers in there and said without appointment they cant help you. What’s the point in having a local store. They close in a half hour with no customers and turn you away. If i can sue i would. For people that are busy and work with their phones, we cant wait 3 days for a damn appointment.