Reviews of Apple Evergreen Walk (Computer Repair)

Mark D. Hall

When we need to go to the Apple Store, this is usually the one we visit because It doesn't seem to be as busy as Westfarms. The inside is similar to any other Apple Store, but I love the atmosphere here with the bright view from the huge front glass area door area.

Bo Zhang

Staff are helpful and friendly. Store is nice but a bit small

saj Vv

Great service

Marlon Esteban

Busy as always

Magz BThree

I've had a reoccurring problem with a cable in my computer. I drove up immediately after discovering the problem (5pm ish) and was able to get my computer back before close (8pm). I didn't have to pay to get the cable replaced since it had previously been replaced at the Apple Store not long ago. Although the products are admittedly really frustrating, *if you're nice to the employees they're so nice back*. Mimi the technician was really nice and patient and explained everything and answered all my questions (even after getting yelled at by the guy before me).

Andrew Arroyo Perez

Like this place there’s nothing like it around this area, so I really appreciate coming here and enjoying what they have to offer! When I got to the store there was a long waiting time to talk to a technician but I went and eat and came back and they helped me and my wife with our problem! Thanks for the help!

Mark Wyatt

My charger stopped working on my iPhone (most likely because I pull on it while using it so I can still use my phone) and I lucked out, as when I got there, there weren't many people in the store. I told the guy at the front what was happening to my charger and he had one of the people in red bring me to speak to someone who could get me to the right place. Overall everyone was friendly and the whole process took less than 10 minutes. I'm glad Apple decided to open this store so close to my neighborhood because this will be my goto store from now on.

Rajeev Ghimire

worst customer service

刘航成

i was late for my appointment and i was told to come another day

Joel Angel

Cool

Sahmeebuilt the Mechanic

Performed updates .. ruined hard drive .. dafuq! Oh ur out of warranty purchase a new one . Ima stick with android. Play Store has apple music .. soon they shall have imessage. Thanks for $1k 256gb paper weight.

Artur Ulatowski

Standard apple store

Dheepak Parasuraman

Idiots sitting in genius bar

Donald Watson

Good customer service Helpful staff Clean store

Heron Alonso

Loja ampla, com fácil acesso, com excelente atendimento. Fica dentro de um shopping a céu aberto, com varias outras lojas ao redor

Youtuber 2016

I called the Evergreen Walk store’s local number to confirm if they had batteries in stock for the iPhone battery replacement program. After being connected to AppleCare numerous times instead, I finally figured out that I could get to the local store by telling the automated service that I wanted to speak to a manager. The employee I was eventually connected with confirmed they did have them in stock, and he explained the process could take about an hour, but that I could leave it and come back to pick it up. When I arrived, I was asked if I had an appointment. I did not, so I was referred to another employee to begin. He told me that it would be at least an hour before they could even look at my phone. Then he said they require that I stay onsite during the process (even after I explained the phone had been wiped/reset and there was no personal info on it). I didn’t have an extra hour to wait... and had not planned on staying there throughout the experience either. Why didn’t the employee I spoke to on the phone tell me this? I would have planned my day very differently. I had to walk out and will have to try again another day as I didn’t have the time today to go through all this. I am already pretty upset about the battery situation to begin with. The only reason I upgraded my phone last fall was because it had slowed down so badly. I thought it was just because iOS had evolved too much for my old iPhone 6. To find out AFTER upgrading that I could have kept my old phone and improved the experience by fixing the battery (and saved hundreds of dollars in the process) is ridiculous. And now that I want to fix the battery and gift my old phone to someone else, they’re still not making it easy. Apple... you need to refocus on the basics and earn your customers’ business by respecting them. At the local level specifically, work on respecting your customers’ time. I would have been first in line to get a HomePod... but I think you and I are done for now.

Frank Smith

Just left after waiting 15 minutes for someone to help me. There were at least two sales people standing around and other people came in after I did and they were helped right away. I’m on the fence about buying another Chinese made Apple product- they just made the decision easier. I have a fairly new phone it won’t charge without me holding the cord in. I’m constantly opening apps that I don’t want open when the phone is just laying on the counter. I had Apple support on the phone last week for over 90 minutes to get my phone working - after six hours my phone quit - they could and still have not resolve my problems. Before spending the better part of a $1,000.00 I would suggest considering other products and services. They have way too much market share and care very little about the end user. I left without making a purchase for the above reasons. If this app would let me, I would post with no stars.

Stacey Reed

If you have an Apple computer that needs service do not repeat do not let geek squad or any other place besides an Apple store work on your products because it will void the warranty you can have it done here at Apple evergreen Walk or wherever is closer to you. I bought my 2 PC desktops at Best buy and they convinced me to buy a geek squad protection, my husband's computer needed to be looked at and they claimed it had to be completely rebooted when I talk to Apple about this apple said that's a No-No that they are forcing you and voiding out your actual warranty which is forever with an Apple computer.

Chris R

The people out front were very knowledgeable about allbof the products. The only thing is is that to see a genius you should probably get reservations as they are always packed.

Justice Sumner

Worse Apple location got 50 employees standing around doing nothing but tell me it's a hr wait to change out a charger never have any problems at west farms might be because of my skin color but I won't be going back there

Jasmine Eltareb

Nice Apple store. Great customer service.

Lady Gutierrez

Horrible customer services. The technicians always running behind and their only 5 technicians for the whole store, not enough to cover this area of Manchester CT. Horrible! They need to hire more people!.

Stephen Taffe

Wait was ridiculous especially when there was so many employees and not enough customers buying things. Got my item with no problems, the end.

Peter Guastamachio

The number of stars would have been one, but in all honesty there were no rude or offensive Apple or Citizen One Financial employee's. The only thing offensive is the company's attitude towards it's customer base. Please allow me to explain. We own many Apple iPhones and other products. I visited the Evergreen Walk store in South Windsor Ct on June 23rd to amongst other things, purchase an iPhone. As we completed the very long and horribly tedious process of purchasing the phone using the 0% monthly payment plan, My 770 credit score was denied. Yes that is right DENIED. The "process" includes recording your drivers license, your credit card for automatic charges to your account, and collection of your SS # and birthdate. I work very hard to maintain excellent credit but 3 years ago I was sued for $274. for a medical bill I disputed. I lost (I could not make it to court that day) and paid the $274 to the undeserved medical company for a duplicate payment for a medical test. ALL that information becomes a part of your credit history. And yes my credit score is still 770, since it had occurred far enough in the past. I even very recently refinanced my mortgage and took out a home equity Loan on my house without any problems. Citizen One financial however does not review your credit, if you have an unsatisfactory score or in my case a "judgement" you are denied, period. Neither company apparently has anyone smart enough to read a credit report. Citizen One claims that the standards are put in place by Apple, not sure I believe them though. I spoke to both companies customer service they each blamed the other, big surprise. I blame Apple for allowing a company mistreat it's customers in such a demeaning way. When the the report came back I sensed the Apple employee's wanted to believe me, yet was looked upon like a common criminal. Not sure what I will do next but I feel extremely betrayed by Apple. I consider myself a good customer and will be reluctant to make many purchases from them in the future.

Osman TURGUT

I wish people who works there had more info about their products. They are trying make you believe the problem (the problem you have but they don’t know anything about it) it’s not a problem, it’s normal. But when you prove them it’s a problem they were like “Ohhhh”. Other than that they are really nice. They just need more training.

Samantha Jameson

It's a shame I have three IPhones for myself and children thinking they are good devices, however when something goes wrong I can't even get a reservation online so go into the closest Apple Store in South Windsor and receive horrible service time and time again!!!! It's difficult to get an appointment online so I go into the store and told to wait a total of 2 hours which I was ok with being a walkin however I come in at the 2 hour mark still no text alert someone is ready for me and I see 6 (SIX) Apple employees standing around doing nothing but talking to each other. Funny enough this happens everytime I come to this store.

Tom vaillancourt

Very rude not very helpful and just I felt like I was a bother to get an iPhone fixed. Horrible place and the phone is junk going to a Samsung. Samsung has better support.

B P

I went with an appointment, still they made me wait for 20 minutes. After that 1guy came and I showed him 2 iphones which were having issues. He was like no with 1 appointment I can help with only one. Are you serious!!! What kind of business you guys are doing. Sounds like they don't even want to help. Dude we are paying for our service not asking for charity. There are 100 other store and 100 other phones we can use.

Tai Yup Kim

집사람 애플워치 구매하러 감

Christophe Graupner

Got to write a review because I don't understand people. I had a great experience at this Apple Store. They took care of my problem fast and well plus they were really nice. I really think Apple consumers have a problem. If you hate it so much why do you keep going with them???

Norma Torres

Just love the shops

Arghya Sen

A nice walk in the open when hopping from shops. A nice weather complement the locations. Lots of eatery. music speakers well placed out I open and near shops. And the fireplace is well located in front of Ben and Jerry's.

Santosh Singh

Rude store manager and employee, doesn't understand customer concern or don't try to help..wont recommend this store.

csv.csv sreenivaas

Always busy with service appointments

Joey J

Amazing place. I come here a lot

Gunther Cox

Tip: reset your device to the factory defaults. Many times, customizing your settings make result in device errors after installing updates.

Brian S

Showed up with a broken iPad case and a cover that was showing rust one of the managers took care of me in replacing both the cover in replacing both the cover and case.

ANIL GUPTA

Good service

Timothy Fiske

The employees are extremely friendly, helpful, and knowledgable. The store is very clean and organized.

ground752 .

The best in every way. SO helpful on any issue as you tackle all your projects. Really.

Nicole Gibson-Lindholm

Very friendly and helpful!

Melissa Castango

The woman who helped me at the Apple store knew what she was doing and very pleasant. I had a lot of things needed to be done to put all 3 phones into 1. I was there for 7hrs but she made sure that I wasn't left alone to long while the 3 phones data was entering to my 1 phone.

Rajeswari Metuku

Get all apple products and prices, features in one place.Staff is good

Kenny W

Store Manager promotes bullying and a hostile work environment, viral video to follow. Corporate office to be informed of what is going on in South Windsor.

Reynman Nogeurra

Very busy place, order before You go

Erica Filep

Very friendly and helpful!

Chris Dubya

I don’t think I’ll be giving Apple anymore of my money. An update to the Operating System ended up ruining my hard drive. Both the store and customer service said that can’t happen. “You’re out of warranty, sorry”. Compare it to buying an expensive car used, without a warranty it’s going to cost you.

KHALIFA AL DHAWI

Grate

Dan H

This store is absolutely a waste of time- It hasn’t been 45 days since I got the new Xs Max which truly has a ton of known issues i.e crummy modem (poor cellular and wifi signal) regardless my device started running into an issue where the screen would turn bright white in boxes, pretty much bad lcd/ the touch sensor was fine - of course it went back to normal when I brought it in, staff barely looked at it and said nothing wrong. Two weeks later it happens again now my device calls 911 with a dead screen, and yup the touch works. I’ve been using Apple devices for years, worked in cell phones for years - have only been to Apple stores (NYC & Paramus) for legitimate issues (probably 3 the most in 7 years) to be services appropriately at those stores - these fools made me waste my time without properly diagnosing an issue, when I asked the lady did you guys try to replicate the issue by shining a light at the sensor she said no. Do yourself a favor don’t come here, these folks pick and choose who they want to service- saw first hand denying minor issues which have been resolved at other apple stores in NYC as a goodwill. Lots of nonsense going on here, expect to wait even more on top of your scheduled appointment!

Sanchit bhatia

Nice and big store but but be prepared to wait...they are mostly busy and will set your expectation regarding your wait time

Dylan Arcelli

Great location, staff is always accommodating to customer needs. I have seen employees working with people of all different needs (hearing impairments,etc) and always patient with me if I have questions. I have been a customer here on numerous occasions and would recommend to everyone

Jie He

The worst Apple Store!! Do not waste you time!

Athar Waqas

System are always down if you go for repair. And they say the greatest company...

Jonas Shivers

Fantastic apple store. Genius bar was quick and efficient. Easy to access, short lines, and excellent customer service. Highly recommend this branch over the one at west-farms mall.

Eric Mazzarella

Android is the way to go, but I had to have a work iPad serviced here. The refurbished one they gave me is still working.

Caroline Butler

The service and quality of staff was much better than the Westfarms Apple Store. I will go to Evergreen from now on. Mike is a competent friendly instructor at organizing pictures.

Erik Mckenzie

Welcoming as always though wait can be a bit exhaustive despite scheduled appointments.

Jeremy Giese

Great fast service

Iris. Fuentes Castellano

A great place to visit

Ozan Koseoglu

Most Awful experience among all stores i have been Couldnt pickup an online order because i have a middle initial on my id and full middle name on my order, after 45 minutes of 4 times apple cuatomer service calls they changed the name but still no help for picking up the order. After an hour and 15 mins, i had to walk out without the items cancelling my order, just go to another apple store!

Beth M.

The employees at this location are not on the same page. Every time we go here, we are given different information and direction. The wait times for an appointment are rediculous. Frustrating to keep having to return multiple times for the same problem, when it should have been fixed correctly the first time.

Amy Her

wait times are terrible

Aaron Perna

Well designed

mylife asseb

One of the best apple stores I’ve ever been to.

JC Caro

Nick at Apple today was kind and courteous and helped me quickly with my iPad issue. Very friendly and explained things . Would go back if I ever have anything else Apple related!!

Bryce Dearborn

Came in to fix my phone screen, their machine was broken. They asked for my phone number to call me back, it has been over a two weeks and haven't been called back.

John O'Connor

Not very organized for service.

Hk B

Very not helpful. Poor service.

Paul Boakye-Dattey

Hit or miss with this store. Depending on who you’re assigned to for help. Customer service standards should be seen as a priority by all and not just some.

Giuliana Alama

Great place for a walk

Patrick Dutton

Every time I walk in this location I know I’m in for some drama... rude salespeople, outrageous costumer care. All they care for is if you will be spending large sums of money. Will not be visiting again.

Brian Lavoie

Esthetically pleasing and its nice to have all the Apple products in one place. Downside: very busy and crowded with long wait times. Come here only if you have to. You can get many of the same items at Wal-Mart or Best Buy or even a cheap one at a pawn shop and be in and out in no time with your Apple products.

Dan Seypura

Very helpful. Fix software problem in 20 minutes.

Linda Josey

Quick and convenient for my service needs.

Chris Piascik

Genius Bar was very accommodating and friendly.

Lala Jee

Very nice place to shop . Plenty of parking Just watch out of cars that wants to park in front of the store. They would not move and you have to drive through oncoming traffic to go around.

Stephen Perra

Upscale stores and restaurants

david ezedine

I took my phone to replace the battery at evergreen walk store. When I went back to pick it up they told me they couldn’t fix it because they can’t take the screw out that not true they broke it. They never send me email to let me know. my problem is they want me to replace the phone for almost $400.00. The manager came and didn’t do any thing. that’s how they treat there customer.

Scott MacDonald

Mark S assisted me and was great from start to finish! The entire staff at this store was very pleasant and helpful. Thank you all for your help.

Staci Davis

Had no appointment but phone was inoperable and had AppleCare. We were in and out within 2.5 hours with a new phone.

Rebecca and Luke Lauer

Horrible service. The "genius" was was as helpful as talking to a wall.

Bhavin patel

Went there to buy a phone for wife. Good service.

Tyler Whatton

My father’s 10 month old iPhone 8 exploded shortly after being put to charge on an original apple charger. After being told at two other locations in southern Connecticut (our Provider Sprint, and the Best Buy that we were directed to), we took the hour long trip to resolve the issue. Upon being reviewed by a technician behind closed doors, a store associate informed my father that it was his fault and they could do nothing to help. When asked how to avoid the issue in the future, the associate responded: “We do not know, we were not there”. The phone showed no signs of inspection, as it would have due to its warped frame and heavily shattered glass. Apple’s replacement policy clearly does not provide a satisfactory solution in the case of a faulty product, and this store in particular made no effort improve the situation.

Chris DeJesus

Apple: Friday July 6th my daughter and I went into the Evergreen store for a MacBook Pro display issue. I made an appointment and worked with Grady and he was great. Grady identified the issue quickly and gave us our options. They could not fix it in the store but could ship it out. Grady gave us parts stores to checkout as well in case we wanted to try and fix it ourselves. Excellent customer service. Back a week later Saturday 7/14 and made an appointment. Grady informed us we could come back and they would ship the machine out. No appointment needed. Met with one young lady two hours early and she was nice. Told us it would be best to come back around 645 since Grady was busy (appointment was 735). We asked if someone else could just ship the machine out since Grady was busy. FYI - notes were in the case # already per Grady. We come back at 645 and meet with Christian. Completely rude!!! We attempted to inform him of what happened before and he interrupted me. Told me he could do could do nothing and to come back. Rude plain and simple! All we needed was someone to ship out a machine. I made an appointment I understand but I assure you if I wanted to purchase a new Mac they would have had someone right st my side and get it shipped to my house ASAP. Hate to say it but the commercials are accurate about these Apple Stores. You may get a good egg but the rude employees leave the impressions. Looks like Westfarms Mall Apple store moving forward. Grady and Nick thank you for your help but your colleague Christian may want to take some pointers from you about Customer service! Thank you. Dedicated Apple Customer. Maybe!!!

David P.

GREAT experience! I drove an extra hour each way ( I live in MA ) to get service ... and it was worth it! Knowledgeable, friendly, professional staff. SUPER fast repair!

Peter lachapelle

Waiting for a genius is insulting and a waste of my personal time. Apple get a clue. Not grate...

Zimra Sawyer

Excellence seems to be apple customer services key component. WOW is all I can say. Fatima did an amazing job of getting what I needed and getting me to the person best able to help me.

John Weinle IV

Was there for A Friend

Lexi Frame

It looks very nice and clean, like any respectable Apple store. I simply wanted my screen fixed. When I went in on Sunday, I couldn't actually get an appt until Tuesday. Then I came in and apparently got the new guy. He seemed very unsure about how to work the iPad he was working on, so unsure that I offered to help him. I asked why it was so expensive a process and he had to ask someone else for the answer. He didn't know approximately how long it would take, so he asked a supervisor (the est time was right in front of him on the screen). I went out (the procedure took about an hour), and when I returned, the screen was fixed... For the most part. The seal at the bottom was incomplete, almost ensuring that water or moisture of any kind could easily get in and mess up my entire phone. I am returning tomorrow to get it re-replaced, but I will most likely not return after that until they properly train their employees. The service was great and the people were very nice, but the product was a bit disappointing.

Ben Mockalis

Very hit or miss at this store, but unfortunately it misses more than it hits. Terrible handling of release day sales too.

Paul Blackmon

A friend of mine has lockout on their phone n I come with them a few times and Apple blows us away like we are bothering them. For one we explained that this person is a handicap person n "Corporate office "acts to say so, but my view is we paid your SALARY for now. Plus others may also write n tell their story.

Jack Stagna

Estimated service times were about 50% longer than quoted. Otherwise nice store and helpful employees

A A

The girl that helped me at the genius bar was great

Edith Mwenelupembe

Great customer service

Anthony Parra

Exceptional customer service offered and im a samsung type of guy, if you know what i mean...

michelle nadeau

Rude employee! Made appointment as a walk in for a 2 hour return time recieved text saying the were ready for us 35 minutes prior to our appointment time ,not being told they would change time. Went into store informed our appointment was cancelled it was 10 minutes prior to our scheduled appointment now there was 8 people ahead of us would have to wait. Employee was rude saying our apointment time was earlier. Do not recomend Apple products. Did not wait Apparently out time is not valued to this apple store only there's.

Mukul

Very busy place but they resolved my problem.

Pankaj Mittal

Great service.

Wayne Schulz

This Apple store seems a little less busy than the West Farms outlet so I like to order and pickup from here.

Luna11moth Gamer

Great staff! Very knowledgeable and helpful.

Johnnie Burke

Drove from Bristol up this way to do everything and I walk inside for certain customer service and get told they can't help me in the store doesn't close for an hour

Robin C

Did in store pick up, was quick.

Don't Panic

I like the products that they sell. The staff seems fairly knowledgeable, although their mind is always on "upsell", and even though the store was very crowded, they had a decent system of servicing the customer with as little wait time as possible.

Jessi Nails

Had to go there tonight at 8pm because my phone would not work at all today and i came directly from work. Wish i asked the staff members name it was a woman and even though her appts were filled she put me on standby and still got me in and taken care of she and the gentleman who started my phone troubleshooting were both very friendly and accommodating. Very pleasant experience. Customer service is A+++

The Mother

I felt very uncomfortable inside and had to leave...second time this has happened ☹️

Ernesto Amaro III

It's 12/5/15 a few weeks before Christmas and I had the worst experience. The manager "Ron" and,his whole crew (of kkk members that he works with) were very hostile and disrespectful. They acted as if since I was Puerto Rican that everyone had to harass me. Don't go ... !

Grant Pierce

Terrible customer service. I’ve been waiting for 30 min just to check something out. Never coming here again.

Phyllis Clayton

After waiting 40 minutes for assistance the Apple employee was absolutely useless and sent us on our way with no help. We will never visit this store again.

GARRY E SHEPARD Jr.

Clean spacious and the staff is very tentative and informative.

Sam Wibberley

Great service great people- upholding the Apple ideals of always taking care of the customer! They treated me excellently and found a way to meet my needs with compassion. I highly recommend this store.

Nicholas Allen

Just needed a battery replaced on my iPhone. I set up an appointment as any respectable customer would. Went in to get the battery replaced, and was told they couldn't do it because there was a potential that it may not work. I told the "genius" at the Genius Bar that I would be happy to pay even if it didn't work, and I was still told no. I asked to borrow the tools to do it myself, and was also told no. They told me I had to purchase a new iPhone. I left in sadness and regret for purchasing from a company that I had so much respect for :(

Ziyad Tariq

Five stars for its expensive products :D ( update from android )

Mark Ash

One the most, if not thee most expensive shopping areas in this area. Chock full or phoney pretentious shoppers and shop keepers alike.

Eric Verona

Apple heaven. Period

Vishakh Talanki

Amazing presentation, but long wait and Android is better

Bryan Peretto

Nice building, but there's a huge problem- they sell apple products and who's stupid enough to buy those?

Michael Ross

Terrible excuse for a store. Went in on March 14th to buy a new 15in MBP the only problem is the staff just stood around in a circle talking to each other so I’m just gonna order online I guess

Tom Munsell

Nice staff, but we had to return 3 times to get a software issue fixed. Very long time to schedule each appointment. Never fixed it and we had continued issues. Called Apple support and finally got it right.

Shanii Gutzmer

im in there currently and ive been waiting for nearly 3 hours for them to just check my phone !! they dont even know whats wrong with it yet , & most of the workers are just standing around doing nothing .