Reviews of Apple Vintage Faire (Computer Repair)

Fu Yuan

This store is a great location for repairs and new purchase. If you don’t mind those weirdos in the store, it’s a great Light Traffic store. Compared to brea mall in sc and santa clara store, this store sometimes doesn’t require wait time at all. I was able to fix my screen today within 3 hours without an appointment. no waiting time at all. will definitely come in again.

Magda Reynoso

Ok

trinon cirello

This place sucks ! And that's being nice . When I arrived my girlfriend was given an appointment 3 hours later , well now it's 4 hours and 15 minutes later and we're still waiting .if you're looking for Crappy service , crappy products , poorly trained technicians , and a complete lack of integrity , then look no further ..... This is your place .

Peter Vann

My Iphone Xs Max was having Issues with error code 4013. iTunes error 4013/4014 (also called iPhone error 4013, iPhone error 4014) is a hardware related error which are mostly seen due to faulty cable or faulty port. To put it simply, the error is actually due to problems in connectivity between you PC / Mac and iDevice.The Apple Genius Bar said I need to replace my phone because it was water damage, and for replacement cost of $599.99 plus tax. I though the Iphone Xs Max was water proof or water resistance. The Gentlemen who's was helping me was such in a rush to his next VICTIM. He didn't give me my SIM card for a new phone. They want me to drive back to pick my SIM card. I never had good experience with Modesto Apple Store. I'm not happy with this place, Folk please stay away from this store.

mitchell sanchez

too crowded, always lots of people on this stote and the wait is usually 1 1/2 hrs...needs to hire more staffs

Joe Knab

I had to return a laptop twice and it took 8 drives there to accomplish a third return. Please contact Apple Customer Service or the store manager directly, as the crew of pushy employees would rather not do anything but send customers home.

Rogelio Gomez

I walked in there asked a question about a pen for my ipad mini and i saw one and a young lady told me no that one is for the ipad pro, so then i asked so it wont work for the mini and without hesitation and with the rudest attitude she looked at me and said its only for the ipad pro. So i just walked out.

John Silveria

Worst place on planet earth. Service is bad and the wait is ridiculous.

Michael L. Flood II

Hugely disappointed with apple right now!! I’ve been watching apples service apt calendar for my local store and after 3 weeks there is still no opens spots, so I try going into the store and they tell me I’ll have to leave it over night for a warranty batter replacement. Who can go without their phone over night? It’s disappointing that as apple continues to grow their not scaling their service dept. to support it. I have 16-apple device in our family from 3 computers, to tablets and phone. I think I’ll be taking a closer look at Samsung going forward. I think apple is probably a better product but when you can’t get it fixed in reasonable time fame it’s just an expense paperweights.

James Cahill

Waited in line for the iPhone X recently, store was very hectic but one employee, George, did a fantastic job of keeping people in line and getting us in. Made my experience a lot better. Thanks George!

Perry Moffitt

People coming out saying bad things not patient at all I waited 2and one half hours but I needed too sir in the corner it did me good to realize that I need to remember myself so my mind gets exercised by me ,the dunce cap was refreshing

Eric Lehmann

I don't know I didn't go there Why do you keep sending this to me

J. Echevarria

Inefficient and incompetent. They would rather find ways to give excuses to not see you if any issue arises and ultimately you get discouraged, all just to make their workload easier. I have been to many Apple stores having spectacular service and this one is by far the worst.

Brielle Miller

By far the worst customer service imaginable!! Most apple stores I've taken my phone in for service have always been a pleasant experince and reps were always knowledgeable. Sadly this location isn't one of them. Stay away at all costs. Drive to the nearest surrounding city and spare yourself the horrible customer service.

Daniel Mortari

Great service! As many problems my wife's Apple phone had (ahem ahem, not surprising) they did an excellent job finding the problems and ended up giving us an replacement thanks to Apple Care.

Abbey Dimberg

I love ❤️ my iphone but I think that it should be a little cheaper

lolly couture

Bad customer Service I spent the whole day chase to purchasing an iPhone

Cristy Kaestner

Very friendly and extremely helpful thanks for the great job. #1 store.

Claudia Tellez

Nice knowledgeable sales people

Leona White

Can't get help with my computer freezing up because someone at the store paused a download & now it won't finish downloading. They have many employees just wondering around that I know if they would just look at it they could probably fix it fast. They caused the problem they should fix it. They don't even deserve 1 star.

Husam Haddad

They have a good customer service and police officer always there

Kodi Fletcher

People complain about their customer service but you have to realize that this is the only Apple within 50 miles so yes they do get busy. I think there customer service is great.

Russell Tiffany

Ideal for getting everything done at once.

Ariana Lopez

Third time I come for the same issue. Came 30 mins before closing, a lot of staff were just standing around talking amongst each other. Refused to service my airpods because they “wouldn’t have enough time to take a look” last appointments for the airpods lasted 15-20mins so I know they had enough time. The rep in the store said “where am I supposed to pull out a tech from?” I don’t know, maybe one out of all the ones just standing around. Doesn’t take a rocket scientist to figure that one out. Poor customer service. Did not go above and beyond to meet customer needs. Dissapointed with customer service provided.

DJ

Great customer service and good store to camp out for iPhone launches

Desmond Nyame

Great display of Apple products. Many Customer service persons around to answer questions.

Chris Ellerbee

Everyone in this store was incredibly professional and knowledgeable. I contemplated buying a new MacBook Pro for almost four hours without ever feeling rushed or pressured. The whole thing felt more like hanging out with some nice people than it did a sales process, and everyone seemed sincere with a relaxed store atmosphere. No one was faking any enthusiasm or putting on a show. Special thanks to Ariel for talking me through my decision. It really helped, and I appreciate it.

Jason Manning

I went to Apple today and they took out my two screws from my phone they did it with no problem. The one star is for one thing. I ask if they could put in a new battery for my phone when I buy it online. He said "No we can't because it not our product so we can't do it. But it is there phone like oh my gosh. It sucks they won't do it. So I may go with a new product and say goodbye to Apple for good and tell people what they said to me. Plus there store is nuts wanting to talk to someone.

Andrew Benson

Fast and easy to get your phone repaired also lots of accessories for your iPhone iPad amd Macbooks

Gabe Moreno

Nice store but i recently went to get a new SIM card tray and it was horible. The people legit wont help if you dont have an appointment and if you dont know how to make one dont mind asking because they still wont help. But once i got the appointment the guy was super helpful just didnt seem like he knew what he was talking about.

Danny Collins

Was helped quickly this time but we got there early,got what we needed,gotin,got out

Raquel Deras

Great, knowledgeable people and my problem was resolved quickly.

charmaine pearson

Great store, The staff is very friendly and very knowledgeable and they always seem to have everything you want.

Rosemary Hooten

PERFESIONAL SERVICE SMILING COURTOUS VERY HELPFUL

Yeyo Tapia

Excellent service

Jacob Dyas

This store sucks!!! Worst customer service ever. I went in to speak to someone in sales and they made me wait and wait... when I checked back in to see how much longer, the chick told me that they were busy and that I would have to wait. I watched two of their employees screwing around and at times they just stood there doing nothing. What a joke of a store.

thomas villarreal

Poor service just because I didn't have an appointment. Employees were just standing around, which one of them could've answered my question .l bought a new I pad pro and wanted to know how to download the direct tv app. I waited over 5 hrs. NOT GOOD FOR BUSINESS.

Gor gonio

customer service is rude. Asked if the replacement I was getting was under warranty due to it being refurbished and he said no we dont have refurbished item. He pulled it out of a refurbished box and said it was brand new. So I laughed and said okay. He said it still have a 90 day warranty.

Amy Blaisdell

Customer service is awesome, even when you’re not buying anything. Staff is very friendly too. Cannot say anything bad about this store.

Nicolas Vander Weide

Apple has excellent customer service. Be sure to schedule an appointment if you can though, as sometimes it can get quite busy.

Sabrina Streit

Excellent qick n fast service

Shafiq Munawarzada

I just called this line to kindly speak with an apple REP unfortunately the way she spoke to me I felt like I’m talking to my Army command sergeant major. I kindly asked her with the best tone ever please calm down I am super nice to you and expect you the same Ma’am. I feel so unfortunate and sorry for apple for having folks with big time attitude out there. I recommend this to all respected reviewers that please do not call this line you’re going to be very sad and in the same time very upset with the folks you get to talk on the apple support line. Thank you!!

Ruben Eblacas

Very helpful and friendly staff. Talked about Samsung a bit without having them speak defensively and rude.

Jennifer Correa Ramirez

Needed my iPad repaired they took me in after 15 minutes of waiting I had an appointment they got me all taken care of in less than 30 minutes I’m satisfied I didn’t have to be there very long and my iPad is good to go!

Yolanda Todd

Excellent service

Daniel C.

Overpriced electronics for the people willing to pay for it.

Ben .Shelestun

I had very good experience when bought phone there. It was very fast, and comfortable.

G DC

Long wait time, the rep at the entrance was rude. Reps need to be retrained to treat people with respect.

Linda Morris

I had the worst experience at this Apple Store. They highly lackbin customer service. I had to go back to change the screen on my iPhone because they were out. Went back the 2nd time and had to wait 90 Minutes for a new screen! Apple sucks! Considering changing to Android.

Arthur Dias

This place is horrible I've been waiting just for something simple and this place the employees will just walk by you. Service sucks!

Christopher Swanigan

They sold me a Mac Book said it could run windows I told them this has to work with windows for school they said it would, and if we needed any help with it to come back and they would help us with it. We went back to get help they refused to help with installing Windows on the Mac I purchased from them at that same location that said they would help us with their machine. We went to Best Buy and they walked us through what version of Windows we needed, installation, and helped us with purchasing accessories. Now we have the software we need on the machine we wanted thanks to Best Buy. Purchase your device from Best Buy. They support all products and are knowledgeable on all devices.

Jovany Cullen

Employees here are a joke. If you're having an issue, you're better off asking for a manager or supervisor. It seems as they are the only ones whom actually care about customer service. I don't like being tolled something is impossible then asking to speak with a manager and being told there was miscommunication and that suddenly the "impossible" is easily possible.

Brittany Balswick

Took my phone in yesterday (after waiting 6 days for the next available appointment) because of a bug that started when I attempted to install the new update (which also wouldn't install) which caused my phone to constantly power off and on. The technician commented on a small dent on the back saying "this could be the problem..." even though I have no issues using the phone except that it turns off and on by itself, and the problems started after attempting a software update... not dropping it or damaging it. So after running a diagnostic test that flagged no software issues, they concluded that it would be $299 to replace the device because it could only be a hardware issue. They offered to do a factory reset for free as a last resort, so we tried it. The phone glitched in the middle of the reset (as it has been for over a week) and now the phone has no software on it at all and is completely unusable. So now I have no phone at all, I can pay $299 to get the same phone that I had, or pay even more for an upgrade... And when I escalated the matter to the floor lead to see if there were any other less costly options, he stared at me blankly saying "we followed our protocol, sometimes that happens." Shrugging it off like he couldn't see what the problem was. Absolutely absurd. I've only purchased and stood by all my apple products for going on a decade now. Never again will I waste my time and money on such dysfunctional products from a company that offers literally no customer service... I would have been better off not seeking their "genius" "support" at all.

CC

The staff here blows you off like your unimportant and don’t have a $1200 phone (which I do) but still they act as if your legitimate issue is absolutely nothing at all. I need to drive here 2 hours just to be out on a waiting list that is more than 3 hrs long. The way this stores managers act is completely ridiculous, they are smart mouths and rude. For as much money as any Apple product costs they should treat all customers as a priority! Since of course they wouldn’t even have a job if us consumers didn’t purchase Apple devices!

Adriana Hernandez

Great customer service! The people who helped me out was very honest.

Edwin Acuña

Although wait times are ridiculously long. It must be taken into consideration that this is an apple store. Nonetheless they were prompt and made sure to take of my technical needs. In this instance I had to get an iPhone replaced. My wait time was about 2 hours, without an appointment. But the staff were very understanding. You sort of need to have a sense of patience when going to something like this. Other than that it was a seamless experience.

Jeanette Schwerdtfeger

Great mall wonderful places to eat and shop

ramiro calderon

always it's a bad experience in this store and with the ppl work in there they are helpless and have really bad attitude

TAREBS ATMs

Great place

G berkey

Overpriced. Glad I was able to find a good quality Android phone online that performed better Phillip Rhys Lynn anything off-the-shelf they had. Hard sell, and pretentious.

Kristal Miller

It's always packed. Make an appointment!!

Alex Garcia

They gave me a three hour wait time to get my defective product checked out. Then finally called me back, only to have me stand in a line to check back in, and then asked me to stand near a display till someone was willing to help me. Where I ended up waiting for over 30 minutes.

Darren Hall

Great experience except for the wait.

Efrain Diaz

Came in to buy a iPad mini and ask someone to help me out. The girl came over and we told her we wanted to purchase it. She said that they didn't carry the iPad mini in the GB that we wanted but that she could sale us the iPad pro. We don't want the iPad pro. By the time we changed out mind and decided to buy it. The girl just disappeared.

Frank V. Farrell

I've owned pc's and Apple, both are good boxes. Apples are well built but you pay for it. The learning curve is a bit higher for the PC but Windows 7 is closing the gap. Good Luck

Kevin Schrank

Super friendly and helpful staff!

Tina Chris

Present to the store in person. NEVER call AppleCare because you are NOT speaking with an actual Apple employee. Apple outsources its customer service to a company named Concentrix (Concentrix is currently being sued in several states including CA for cheating its employees). When you call the Apple store, you are rerouted to a Concentrix employee who is more than likely working from home. There is no oversight when employees work from home so any data that you give them can easily be stolen by the employee. These employees are given access to all of your personal information including address, etc. Concentrix/Apple employees are minimally trained and often come from other Concentrix client accounts such as Nike or TurboTax. They have no experience with Apple products unless the happen to own one. This is why they often refer you to a store. Yes, the wait is long in store but at least you are dealing with a real Apple employee and not someone who is guessing how to fix your issues. Next time you call Apple or an Apple store like this one, ask the employee where they are working from to protect yourself and your family (if your kids use Apple products, Concentrix employees can access their info too).

James

Apple runs these stores in a very chaotic unorganized manor. When they are busy it is almost impossible to get assistance. I purchased online this time to avoid that, didn't help. Went into the store couldn't get help, felt invisible. So busy when I finally had an Apple Rep help me they told they are really busy and it will be a while. People order online to avoid the mess in the store. Every other retailer has a counter for online purchases. You walk in and out in 5 minutes. Apple could do this, they should do this. I'll buy from Amazon nextime, have my item the next day, without the hassle and cheaper. I do have to give kudos to the Rep that saw I was not exactly impressed with waiting. She jumped in and told me she would handle it to get things moving faster. She engaged, personalized the situation in a very professional manor, to diffuse my frustration, appeared very groomed for PR. I would have awarded 2 stars if not for her. So 4 it is this time. 5 for her. Perhaps they will improve the online order pick up process. I doubt it though.

Ytheway YAMI

Shopping and Fun

Felipe De La Paz

I really dont like apple upgrade to Samsung

M Doss

Love this Apple store! The staff offeres excellent personal attention, are amazingly flexible, and have my families needs at the forefront of their interactions with us. We have a small business as well and they treat us as if we're spending like a Fortune 500 company. I highly recommend a visit here.

Marilene Branco

A dozen employees just walking around doing nothing! This is ridiculous!

Tori May

Went there TWICE to get my phone fixed with no help whatsoever from the worker. My phone had turned off randomly even though it was 90% charged and would not turn back on. It wouldn’t even show a battery on screen when plugged in. I had a brand new Apple charger and it charged my boyfriends phone fine. I let mine charge overnight still wouldn’t turn on...when I went to the Apple store the girl who was “helping” me treated me like I was stupid and acted like I didn’t know what a phone was and simply told me my phone was just “really dead.” She somehow got it to charge and turn on so I said okay...I guess I’ll take it home and charge it? Now my phone turns off every 30 seconds sometimes takes a hour to turn back on no matter how charged it is...has a grinding noise in the home button....can’t run two apps at once or else it will crash and turn off. Took it back to the Apple store told once again my phone just needs to be charged...I’m not STUPID I AM CHARGING MY PHONE. This is a new phone I shouldn’t have this many problems with it turning off every 30 seconds. I’m surprised I can even write this long of a review without it turning off right now.

David Rios

Drove to Modesto and they told to come back 2 marrow .

Dillon Clark

Nice cool place to shop grab a bite to eat

Dan Lupien

One thing I could never understand; either Apple is stupid or just don't care about their customers. Does the corporate office ever read those reviews and try to take a step to improve the way of business handling in this store? Not once I left this apple store satisfied with the service quality; they make me almost wanna rip my clothes in dispair. Their online appointment system sucks, their inventor sucks, never can get a straight answer from them when ask about waiting time after already had a scheduled appointment. Not only that, but they'd placed NOT a security guard, but a full time Modesto police officer at the door sitting on a stool messing with his Iphone. Great ! a portion of our tax money going toward the police department to serve our community for them to go sit at an Apple Store guard their merchandises.

Ronnie Pasillas

Don't recall going in

Seema Patel

Drove 45 miles to this Vintage Fair Apple store only to get turned away to drive 45 miles home and the worst customer services ever! The man that was checking people in repeatedly said the same thing without offering to see if he could schedule another appointment. In the 3 time repeating himself I had to say you can stop saying that! We understand what you said but be accommodating to someone that drove 90 miles!! DO NOT EVER GO TO THIS STORE! I saw several employees standing around doing nothing!!! Bad job Apple!!

Gurwinder Singh

Very bad service,,,waiting from 3 hours

UrBoi Baljeet

I bought an iPhone X in May 2018 and since day 1 i've had issues with the screen. I tried to see if apple can fix it so i took it in around December. They said they ran their 'diagnostics' and came back saying there was nothing wrong with it. We took their word for it. Went home, phone completely reset, and i started using it again to only receive the same problems. i called apple support on multiple occasions and to only receive the same problem over and over again. This led to me do to the apple store again. We waited for almost 1 hour having them take the phone to the back and dig their noses to come back out and say we will run a diagnostic now. We told them we dont want a diagnostic we have had enough of those and nothing ever comes up because we have had continuous problems. The dude just seemed like he wasn't fit for the job, he said the diagnostic came up with nothing when he never even ran a diagnostic. I asked if i can speak with his super visor and she came out, a short chubby Latina, we explained to her out issue and how we keep on coming back over and over again with nothing ever happening. I have apple care plus on the phone but she said they cant do anything since there isnt anything wrong with it after i kept on telling her there was an issue with it. She said she wont replace it because there is nothing wrong with it, i told her "if there is nothing wrong with it from what you have experienced but i have had issues with it why dont you replace it for me?" she said she wont because there is nothing wrong with it. We than told her we cant keep on coming over and over again and wait for 2 hours just to have them say nothing is wrong. She said "you can be mad all you want but we wont do anything about it." we said thank you and walked out. Never in my life have i had this utter disrespect from a 'manager.' If anybody here is considering buying an iphone, dont. My whole family owns iphones, and i have family members who work for apple. We told them about the issue and they said we should just go in and have it replaced but that didn't happen. We are now stuck with a $1000 dollar iPhone that has issues with the screen. How fun!

William Anderson

Apple products suck, support and warranty is even worse!!

CreateNever Imitate

Poor customer service. The Apple "Genius" that was helping me was pretty rude. She definitely looked like she didn't want to be at work. I called her out on it and her mood changed right away. She was pretty lame and then tried to be my best friend.... I've been in there 3 times over the last 4 years. I guess I just have bad luck. Every time it's been bad but this is my first review. Good luck guys.

fuentes Fuentes

Amazed at how fast the service here was . very helpful .

robert Hoar

Friendly people but very busy

Robert Veilawa

Had a very good family friend visiting from the Fiji Islands buy an apple iPhone from here. Got back to Fiji & the Phone was playing up. Sent it back to a friend in SFO who took it to the apple store in SFO only to be told to take it back to the apple store where they bought it. You would think an apple store is an apple store & takes care of all its customers irrespective of where they bought these expensive phones from especially when its a customer from abroad. Apple needs to work on this customer service issue.

catalina mm

Love it

Eloise Aranda

Thank you helping me laptop its work Im so happy

Zharen Terpstra

Place is terrible they dont stand behind their word and their customer service is dismal. Their appointments are a joke because even if youre a few minutes late they cant help you they "move on to the next customer" ive had apple products for the last 6 years and i am considering switching to android galaxy because of their junk replacement phones and lack of effort when it comes to helping customers. One star isnt low enough for me id like to be able to rate them negativly

Michael Edward

Noisy confusing place for an older person. So much background noise we could barely hear Zander. Lousy acoustics. Zander was the saving grace for an awful place. Glad I have a Samsung Galaxy!

Timothy Githugu

Great place to shop

Tana Goff

I love having apple here! They are so knowledgeable and amazing.

Kristyl Galli

The young man that helped us tonight had incredible customer service! We went in right before the doors closed at 8:40pm. At first the young woman who greeted us was extremely rude and I was afraid we would not be helped. Luckily he walked up behind her and said no, let me help! He is an asset to the apple name, very efficient and knowledgeable. I wish I got his name but unfortunately did not. He sat us at the front left (if coming in the door)table closest to the front counter.

Caleb L. Jenkins

The staff at the Vintage Faire Apple Store have always been extremely helpful whenever I go in. I would heartily recommend this store to anyone. Whenever I walk into the store I always have at least 3-4 sales reps come up and ask me if I have any questions. When I buy new Apple Products in the store, they are always extremely helpful in getting it all setup and answering any questions I have.

Roy McKenzie

It seems to me that they will do anything to get out of the warranty .

Sheria Woodard

That's a one stop shop great business

Bill Summoner

Like this place

allanmckissick .

I have received some good service in the past, including when I bought a desktop computer. However, when I went in to look at a product last week, the person who waited on me was very disengaged, talking to me mostly in monosyllables, and seemingly could not care much less whether or not I was helped in my inquiries. I am going to buy the same product for the same price at a nearby competitor, where I got better service.

Carl Tigner

Fast to help you get scheduled but takes a while to get things fixed

Omar Wahib

Manager was extremely rude and disrespectful. She didn’t know the difference between software and hardware! Who does apple hire?

lock P.

We purchased a iPhone the store had in stock but was told that even though they "may have it", we have to wait until we get the email saying it's ready. I work in customer service and I find this ridiculous, and when we asked so "we literally have to wait here until we get the email for you to hand me the phone" , all the lady helping us said was "well I guess". I find this business very unprofessional with how they run there stores, especially for how much we have to pay for there products... waited 2 hours until 2 actual good employees helped us one of which being from Corporate over the phone, the other a nice girl named Emily who helped solve the problem.

Andy de Groot

Overpriced Chinese made goods.

Louise Sweet

I see that some people had awful experiences at this store, but when I went in to buy a new phone, honestly it was great. They were all very helpful, and answered all of my questions. Getting a new device isnt like getting take out, as far as technology has come, it's still not instantaneous, I was totally fine sitting and waiting for my phone to finish doing what it needed to. I just browsed on my old phone to pass the time, isn't that what everyone does these days anyways? They hurry to get some place so they can just get back on their phones? I just want to say thank you apple store, and while you may have some bad apples working there, I was fortunate to get some good ones, so thank you!

Jose Gonzalez

I only minus a star for the simple fact I can not walk around the store without getting asked by every employee if I need help. Honestly does not seem as big a deal, but I was reading a spec sheet when I was asked multiple times again. I feel like I can ask for help when needed is enough.

Ryan Sheehey

My wife and I went there to get her iPhone fixed after Apple Support sent us to the Riverbank Best Buy. We had such terrible customer service at Best Buy so we were a little hesitant to even come to Apple Vintage Faire but we were greeted by Natasha and she was incredible to deal with. She was knowledgeable, courteous, and friendly. She helped my wife get her phone fixed after Best Buy almost bricked it. A massive thanks to Natasha and the team at Apple Vintage Faire. We will be back the next time we buy an Apple product!

Elton Rushing

They broke my phone and replaced it, but I lost a lot of valuable information. Staff was unapologetic and rushed me out of the store after making me wait for hours. I was also looking to purchase a MacBook while in the store, but after this experience, have decided not to. Very disappointing.

Florine Gallegos

Yesterday, I had a Genius appointment at 12:30 pm. I had an amazing time with the help of Jeremy's guidance. He is people friendly and extremely attentive to each person waiting for their turn. There was an elderly man that was somewhat impatient, but he proceeded to be polite. Jeremy made sure he helped this gentleman outside with his Large Mac etc. sure I was fine while waiting. thing I observed he requested another staff member to talk with this gentleman to calm him down. Awesome staff person. Flow

Jerad Hill

Great staff. The business team is

Sal Garcia

I experienced was quick professional and on time. The technician was very friendly and answered all our questions.

pang thor

Before I went in to get my phone fixed, I called the Apple Store and they said that my Apple Care was still valid for physical damage, so I decided to drive to the nearest location (45mins) to get my screen fixed. But when I got there, one of the worker said that my Apple Care doesn’t cover it? Weird because the lady that I called confirmed it with me...I didn’t want to make it a big deal so I decided to the pay the full amount. Anyways, it literally took 5hrs just to get my phone screen repaired! I understand that by not having an appointment, it could take a little bit longer. But as I was waiting (4hrs passed), I got an email notifying me that my phone was ready for pickup. One of the workers told me to wait on the side and someone would bring it to me. It was literally over an hour! So I decided to go back to ask the lady again and she was like “Oh, you’re still waiting for your phone?” As if she never notify the other worker that I’m there for a pickup and I’m very sure she didn’t! Within a minute or two, one of the workers came out with my phone! Like are you serious?!....First time at Apple and it was the worst experience ever!

Carolyn Dixon

Took my daughter there and they are super helpful

shreyas mistry

I had worse experience at this Apple Store.I ordered iphone 6 at this location and i got confirmation email with my order pick up.I waited 1.5 hours to pick up my phone and when my turn came they told me that they didn't have it in stock so they told me to cancel the order and place new one online.So i asked for manager and he talked very rudely and said that they don't have the item in stock so, either cancel the order or wait here.The Manager's name was Ian.He also stated that we don't manufacture iphones at this store.This was the worst in store experience from a highly reputed company.

Jonathan Tillotson

I had one of the worst experiences ever with Apple today. I came in with an issue on my 6 month old phone was told they can make an appointment for me... I came back at my appointed time... waited another 40 mins. Was called to the Genius Bar... my Apple technician was with me for 2 mins until he was pulled back to his previous client which it appears he made a mistake with. I wait for another 10 mins. He returns to finally test my phone. Then he tells me he is going to replace my phone. Then he excuses himself... I wait another 5 mins. He returns and then tells me he has to just replace my screen. Then he excuse himself again. 5 mins later he returns and tells me it 9 mins till closing and he didn’t have time to replace the screen. I am so unsatisfied with Vintage Fairs service. It took over 3 hrs from my original contact with a technician just to be told I had to make another appointment.

Beverly Leal

Was locked out of phone after update. A wonderful gal Alexis walked through the whole process over the phone. Very satisfied customer!!

Faye Williams

It was busy. They need to add a few more up front HANDICAP parking spaces. In between the Buckhorn Restaurant and Buffalo wings. Employees. Use these parking spaces .

Legal Cann

Been calling since we left the store and we're routed back to the store since purchase was there. Nothing to say but supervisors and managers need to take responsibility for not doing there job. No answers...for us as customers or the support care staff. Wow no internal options. Tried email and I personally called six times in last hour and half 630-8pm and still no answer. Support two staff and myself are still trying someone must accept and take responsibility.

The One

horrible service over there all there staff were unhelpful and they had 6 extra workers not doing anything and didn't help me I had to walk up to them and ask for a second time for help and they were rude about it poor staff meaning poor management

Thaddeau II Engaling

Queues can be long here, waited almost 2 hours to be accommodated. Best to have an appointment. Staff was really professional and accommodating.

Sean Hoefke

Nick at the "Genius Bar" was rude, pretentious and seemed annoyed to explain anything. Won't be coming back for help here.

Jaime Espinoza

Took my defective phone to genius bar. I got placed on sideline and my Apple warranty was not honored waste of my time.

Jennifer Kushner

My boyfriend and I went in to get his charger for his Mac replaced. The guy who ended up helping us had poor customer skills and was unprofessional with the way he conducted himself. We had a appointment and waited over ten minutes past our appointment time. There was 4 employees gathered around in a circle laughing and joking around and not helping customers. Then the guy who helped us was so unprofessional. Every other word was "for sure for sure for sure" about everything. He even interupted my boyfriend when he was explaining the problem, which made the guy end up trying to reset his Mac because he wouldn't listen. Overall, the customer service was poor at the Apple store and I would not recommend this store or Apple for that matter to friends or family.

Gabe coyle

Quick polite service

Regal Godoy

It as a lot of cool things

Armando Echevarria

Terrible customer service, the guy that I talked to sounded like a robot

Tracy and Tonya Vaughn

Horrible customer service. I’ve been here 3 hours waiting on service and it’s beyond frustrating.

Reyes Herrera Jr

I went to this location to fix my iPhone’s crack screen, I told the rep at the beginning of the screen was going to be replaced they said yes. Instead of the screen being replaced the whole phone was replaced!

Darrell Williams

Nice place

Laurie Kelley

Currently standing in the apple store and the guy who is checking customers in is extremely rude. I tried asking him a simple question and he acted like I was bothering him. There is at least 15 associates in here and most of them are standing around talking with each other rather than helping customers. I will not be coming back to this Apple store EVER again. I will travel further to another location.

Gale Boucher

For the fastest service make an appointment. The techs were great. With an appointment i waited less than 5 minutes to see the tech who ran diagnostic programs then fixed the problem. I was very grateful the tech fixed it without any files lost. Thank you

Julian 209

Extremely bad customer service. I’ve been to many apple stores and this has definitely been the worst. First I had to wait three hours to get my brand new iPhone X that I’ve only had for a week checked by a “technician” that didn’t look me in the eye once while we spoke which showed lack of interest to the customers. Very bad customer service if you have the opportunity to go to another apple store save yourself some time and stress and go to another store.

Lewis Wasserman

I love shopping at Apple stores because you get to play with all the toys, and there is no pressure if you are not ready to buy. I recently brought my 6-month-old iPhone here because it stopped charging wirelessly. They couldn’t find anything wrong with it, so they just gave me a new one on the spot. You can’t find better service than that!

Phoebe Schmidt

Terrible customer service. Long lines and wait time is understandable, but customer service was unbelievably horrible.

E Tisher

Worst customer service I have every seen! I have purchased at lease 3 products from this store and every time I swear I will never go back, why I do I don't know. I guess I think they will improve. It is horrible in there. Way to many customers per employees and once you finally get to speak with someone you get interrupted and they never come back! Yesterday I went in to by a new computer and I was told I had to wait....are you kidding me? Since when do you have customers wait to purchase a $2500 computer? Now I notice there are Modesto Police officers stationed inside the store! No thanks, I will use BestBuy for my Apple purchases.

Nikhil Awasthi

Regular iPhone store with services as per apple standards

Gale Norton

Very helpful.

siew ling

Customer service need to improve here in context of attitude. It is just like a luxury car brands, they never need to do advertisements but customer will walk in if they are afford. I was there to check out the new iPhone and detailed. My intention was to get a MacBook and phone.however, the guy who was checking in customer was really showed me judgemental look. And, someone came later than me was already assigned to sales rep and I was just waited for 30minutes without anyone attended to me. This is a bad service at apple store I have been to, if they didn't change this...you will lose customer because of your sales rep judgemental face.

Whitney Silva

Terrible customer service. I went in to answer a quedtion about an ad that ran on tv for a new glucose app to work with the iWatch due to come out in April. Was told by one employee that they couldn’t disclose any information regarding a product that has not been released. Um,....I just saw this on tv. I’m inquiring about it so I can make an informative decision of whether or not to purchase ALL items (app, monitor belt, and watch) when released. Was then separately told by another employee that it’s probably a fake ad, and kept belittling me while I was trying to find it on safari on my phone. Kept repeating, “Well, show me then” in a short and rude manner. With Apple being such a huge manufacturer, you’d think they’d care how their employees are treating customers. Especially after reading previous reviews of this location that have been made recently, then spanning over quite a long period time. Or does Apple just not care?

Martin Cantwell

Great customer service, Keeshan(sp*?) Sorry if I misspelled the name, did a great job assisting my friend and I buying an Apple desktop. He even helped figure out and solve our email problem.

Antonio Ochoa

I dont like this type of store cause the "genius" are so arrogant

Colleen Johnson

They officially open at 10 am but their doors are actually open earlier. They want you to call and make an appointment! They squeezed me in thank goodness. Very friendly. Swapped my nonworking phone out for a brand new one right away. The wifi stopped working on my son's iphone 4s. Almost a year old, it was still covered by Apple! The store itself is outside of the mall in a quaint little area with chic shopping all around.

Kevin Wagner

I walked in, the person that sets you up with another employee helped a customer, looked at me, and then turned is back to me when I asked for help

Nick Ellis

Walked in because my charger was not working overnight. Tested again this morning and it still wasn't working. Went into the store on my lunch break and there was an hour wait. Let them know I was on my lunch break and they were able to accommodate me. They tested my charger and it was working in store, but they still offered to exchange it at no cost. Great customer service and got exactly what I needed much faster than anticipated!

maricela venegas

Good

Mylar Bag Co

Just as any other packed booked appointments and a long process

Amy Culver

Always helpful. Outstanding service. Needs shorter wait times though.

Just Another Important Person

A pretty crappy experience in visiting this store, but it is seemingly standard to receive terrible customer service at all Apple Stores for the most part. You'll get a good majority of the indolent workers out on the floor just engaging in conversations amongst themselves with complete disregard to any customer in the store that needs assistance or wants to purchase an item. The Molesto Apple store isnt any different.

Dan Lillis

Always packed. I always make an appointment. The staff took care of the issues I was having.

Theo Rock

They weren't very helpful. They should have more technical help for their older products

curtis cuen

short time to check in and discuss issues and questions. then takes 1-2 hours to get seen during the peak times. but it was so worth it. I learned a lot about the issues i was having with my previous iPhone 5 and 6. Shout out to MIKE the technician. He was awesome and very knowledgeable, friendly and easy to communicate with. Thank you for all the help.

15K Alecc

I took my iPhone to apple to replace the battery and they looked my iphone and said we cant replace the battery because there is dent next to charging port and offer me replacement iphone for $329.00 plus tax and later on I took my iphone to my friend for battery replacement and he fixed it apple lied to me looks like they want to make money .

Andres Loko

I bought an i phone 7 plus from apple and right away had difficulties with the phone like the only way I can use it was with loud speaker

Gilbert Ojeda

I walked in there and was looking for someone to help me. The genius bar was full. So I saw someone walking towards the back. I said "hey!, I have a quick question about your charging cable, I want to buy it but I want to know if I can use it for my iPhone 5 or does it work best with iPhone 6?" The representative replied "wait your turn". I didn't even know where to go or even sign up to "wait my turn"....

Shawn Dhanoa

Went to store yesterday cuz my phone was overheating to the point where it can burn my hand i told them i tried everything master reset but they didn't listen they setup my iphone as a new by telling me that is software issue and now my phone keeps restarting itself very bad service. would like to report this service

Bianca Ortega

I just want to start off by saying that it’s rare finding genuine and unforgettable customer service now a days. I’ve never written a review but I just had to because Brandon, who helped me out today exceeded my expectations. He was not only accommodating to me but, he was also incredibly knowledgeable and answered my hundreds of questions about my apple products. I’ve come to this store plenty of times but, this was the first time I actually felt that someone wasn’t just trying to make a sale and get me on my way. Brandon was patient and made this visit a remarkable one! Thanks a ton Brandon!

Gozar Games

worst costumer service I have ever experienced. I sat in the store after being checked in for a hour and a half just to pick up a pair headphone that had been fixed. nobody bothered to update me on whether or not they working on bringing out my headphones. they seemed pretty happy to help out the teenaged girls though. absolutely rediculous these people need to be fired.

Tristan Blevins

My girlfriend has gone back to the modesto Apple store more than twice to fix her phone. They have not done anything to help. We have both had apple products for as long as I can remember and now this?? They just tell her to reset it over and over again. Now she lost all of her photos. If you are all “geniuses” then why can’t you guys help? I don’t get why Apple literally has the worst customer service ever. This is why all my friends are switching to Samsung because of the horrible experiences with Apple. The modesto store is a disgrace to Apple. I wish I could put zero stars. Do not go to this Apple store in seek of help because all they will do is make every situation worse.