Reviews of Apple Valley Plaza (Computer Repair)

2701 Ming Ave, Bakersfield, CA 93304, United States Located in: Valley Plaza Mall

Average Rating:

DESCRIPTION

We offer you the opinions of people who consume the services of Apple Valley Plaza (Computer Repair) in California.

Right now the business gets a rating of 3.6 over 5 and the score has been based on 329 reviews.

You must have seen that its rating is quite positive, and it is based on a very high number of opinions, so we can conclude that the assessment is quite credible. If people have bothered to give their feddback when they are pleased with the service, it works.

As you know, we do not usually stop to put opinions when they are good and we usually do it only if we've had a problem or issue...

This Computer Repair corresponds to the category of Electronics store.

Where is Apple Valley Plaza?

REVIEWS OF Apple Valley Plaza IN California

Magda Reynoso

Nice people to talk too

Donna Roberts

Unable to get a genius bar appointment. Now have two phones going, so far on wait for 20 minutes ON THE PHONE. Not user friendly :(

Billy Chan

Some staff are super friendly and helpful & some have a chip on their shoulder

John LaLone

Terrible customer service. I just wanted to drop off my phone to get the screen crack repaired. "Take your time and I'll pick it up when you call me." I said The answer was No. Had to wait 45 minutes just to talk to somebody. Wouldn't let me drop it off. Wouldn't let me talk to anyone. Next available appointment online is 5 days away?? Ridiculous. Oh, and the Kiosk 10 steps away will fix it in 30 minutes while I wait. C'mon Bakersfield Apple. There's gotta be a better way than this.

Joshua Garner

Service people was nice but store employees were talking for several minutes with other employees before helping you. Also, they are very pushy for getting new devices versus fixing the old device. A $35 dollar fix is not the same as a new $1000 device

jayourdaddy .

Don't bother calling about anything. Waited till 4:20 when it's supposedly not so busy. Phone rang 25 times, no one picked up, then it hung up on me. No help there. FAIL

Joana C.

Some guy helped my little brother and he took him very serious for just being kid so great service

Kris & Tanea

Wonderful store as always the associates were more then help full almost like if they were being fake but they are just too polite can't complain always in and out and all the new products are just jaw dropping

Honey Singh

the stuff i buy from valley plaza really good like cloths,shoes.alot of of things

John Goodlett

Great service

Julio Rodriguez

Typical apple store, very busy and some what loud. The whole time i was at the store all agents where busy, they never asked if i needed help. This make total sense since they are always busy helping other customers.

Michael W Lindley

Waiting time to make an appointment is ridiculous and the HAL computer answering doesn’t direct you to the proper place. Wise up, Apple, you need to make everything user friendly. I’ve spent over twenty minutes on threes attempts to make an appointment and my wasted thirty minutes with no resolution.

Virgie Kimball

I don't like to be at this store it's not for me

desirae flannigon

It's great customer service

Adi Karniel

Expensive

Megatron

Rude, unfriendly and not helpful

jennifer guerra

Can't stand your products. I walk into the store to get help on my moms ipad, so she doesn't have to make the trip from out of town. And I'm told nope. Come back as a walk in. Dude, I work too. I love samsung. Help me when I walk in the door

killer lion

Ok

Dgarnier Garnier

These people are wonderful?

Mimo Resma

Called my local Apple Store and the automated system put me on hold after 11 minutes i hung up. Called a second time and spent 12 minutes on hold. I can't even get to a representative and as far as the automated system a big thumbs down!

Lauro

Very busy all the time. The employees are cool and helpful.

Jesus Herrera

Very dirty place

SCOTT ANDERSON

I just wasted an hour and a half at the Apple store in Bakersfield. When I first walked in I didn't know where to go so I'm wasting time with that. When someone finally tells me that I need to speak with someone with a blue shirt, I went to them and was told that an appointment wasn't available for 3 weeks but it I could wait about an hour and 15 minutes, they would text me. When I went back an hour and a half later, I was told that it will be another hour and a half. This place is set up to serve children whose time is of no value. I'm very disappointed with the lack of service.

azerski1 .

Worst apple store ever!

Lucian Whitman

The guy wants me to wait four hours to get a new iPhone battery because mine won’t hold a charge just like everybody else’s. He says it’s a long wait time because of the battery price reduction. So Apple makes defective software or defective batteries and then makes me wait four hours to get a discount on a new one? Sorry but my time is worth more than that. I’m going back to Samsung and doubling down by shorting apple in my margin account.

Jose Prado

1st time here and walked away with 2 apple phones, a tablet and best part of all free headphones beats. They also offer me studend discount for my daughter new tablet. The sales rep helped us on everything we asked for and was very knowledgeable with all the new products. I highly recommend this place to buy all your new apple smart gadgets. All staff members were ready to assist everyone and the atmosphere was vey positive. I like how comfortable they made us feel from the moment we walked in...

perla geraldo

(Translated by Google) Very slow service (Original) Servicio muy lento

sam yoon

A typical Apple store. Quite busy most of the times but help is always available when needed

lysette.D. Gutierrez

Takes a while and it can be very busy day...

Greg Pfeifer

Best shopping mall in Bakersfield!

Jocelin ARGN

Great customer service and very organized store

andrew barnett

i bout a new macbook air. less then 3 months down the road battery no longer worked i could log on and use and view all my photos and apps on the computer but it wouldn't hold a charge so i thought hey they know what to do i could trust apple right well after they ran a diagnoses they told me that it wasn't responding so they needed to reboot the computer i said ok not knowing what that meant all are wedding pictures pictures of are first born baby , apps gone and the list goes on i couldn't believe not only was this a brand new 1400 computer dysfunctional but had to wipe my hard drive without any warning. they replace a logic board and a new battery but hey u call to get a apology from the store manager he denies it and offers to sell me a 100 back up hard drive for my loss. what a dick

Rafael Calderon

Genual

Jorge Ibarra

(Translated by Google) Very good, I found what I was looking for (Original) Muy bien, encontré lo que buscaba

JAYSON B.

APPLE HAS SOME REALLY GOOD PRODUCTS COMING OUT. SOME THINGS I Couldn't AFFORD LIKE THE $1,200 CELL PHONE THEY HAD. BUT I AM WANTING TO GET A NEW TABLET FROM APPLE AND A NEW IPOD FOR MUSIC. SOME OF APPLE PRODUCTS ARE SO EXPENSIVE I CANT AFFORD THEM. I REALLY HOPE THEY HAVE A "POOR MANS LINE OF PRODUCTS" LOL. I HAVE NEVER OWNED AN APPLE PRODUCT THAT I BOUGHT. I ONLY HAD AN OLD 2008 iPod THAT WAS BORROWED. AND then A 2011 year IPOD THAT A FRIEND GAVE ME and I think I still have them. But I really want a new APPLE tablet.

Miriam Hernandez

Interesting place

pengyu cai

I try to fix my iPhone here, they are really helpful and their attitude are really good, his name is nike(Nicholas), thank you very much!

Arvilla Beecher

It's a fun place to go

J Boom

My experiences at Apple stores around the world has been outstanding. The Bakersfield CA store missed the mark. On November 16, 2017 the staff members I conversed with were not knowledgeable on current products and seemed untrained. It seemed like the staff wanted to dispose of you vice answering questions and helping a customer find the solution they need .

Emmanuel Duran

Takes Forever to get an appointment or a walk in for a repair unless your at the store before it opens but the service when seen is good.

Isabelle Woods

Good customer service.

Brenton Brown

I have had nothing but great experiences at this Apple Store. Yes, it can take a while to be helped at the genius bar but that is the glory of making an appointment. They have taken care of me for an issue with my iPhone and when my hard drive crashed(luckily I had my computer backed up on to a portable hard drive, which I recommend if you don't want to lose all your data). I'm sold on the value that they offer after my experience today, and won't own anything other than apple for my phones, tablets, and computers.

Lydea Rodgers

It was great

Larry Mimms

Great people are knowledgeable and very patient very helpful.

QuaideAzamPakistan

Valley Plaza Apple are the best people . The Apple Store and its Manager and staff are very courteous, friendly and always ready to help. Thank You Apple.

Mario Contreras

It's an apple store, customer service is poor by definition.

Jose Carrasco

Friendly customer service enjoyed my visit

Lydia Morningstar

Unbelievably poor customer service. I have never been treated with such arrogance and attitude in my life. Jason, who was "helping" me with a product I had just purchased, was so impatient, so rude, and had such attitude, I had to stop the setup process. I had more things I needed to buy, but I felt so humiliated, I left in tears. I am going to return the product I purchased, and switch to PC. Nothing is worth the terrible treatment I received.

David Estrada

Product pick up Appointment is very very long wait! Not efficient! if you still have to wait 30 plus minutes. I just want to pick up my phone. Disappointing. :-(. :-(

World Harvest Ministries .

People were Sooo nice they made want to smile

Helen Cullen

Addictive

dee riverz

Cool to kill time

Elaine Kootstra

The level of frustration of trying to get a question answered was below a 1 star. However when I got to the store I was met with very enthusiastic and helpful people. The technician that helped me was possibly the nicest and efficient young man. He had the patience of a saint since I am technologically challenged. Very good experience. Only deducted star because of length of time getting an appointment.

Liza Garland

RUDE, not supportive..the team leader with the crew cut, kept reminding me that they would be closing in 30 minutes...when ALL I needed was a password re-set....way too complicated for her...wanted to give me an appointment one week away...Their Customer Service is pathetic and they need to be sent back to Human Resources for extensive training plus a write-up!!!! Shame on you Apple for hiring such a creature!

Jo'van Herron

Awesome customer service

LUV2RIP

Great experience! Seen us at scheduled appointment time!

Albert Dominguez

Take a number or appt needed. Mid week not much assistance nor friendly faces name sells itself.

Nck B. Cab

Had an appointment for batter replacement. Came in 15 mins early. Was told there was nothing they could do.

Ramiro Araujo

Clean the restrooms more often smh

keith lemon

The worst Apple store I have been too, its all okay if you want to purchase something but if you have any problems there reply is "There's nothing we can do, have a nice day."

Jan Confer

Trying to make an appointment by phone is futile

jess vargas

Update: my husband purchased a new battery off Amazon, opened my so called "factory sealed" ipod, and replaced the battery. $20 later, my 2005 ipod works just fine all thanks to my husband and no thanks to apple! DON'T GO TO THIS STORE!!! After a few years, they refuse to even service your devices. Terrible service and each salesperson gives you a different story. Apple sucks!

Jon H

They are extremely slow at this location for repairs. After fast customer service times in Orlando and Los Angeles area locations with minimal waiting and alot more customers at those locations this location needs to speed things up and quit making customers wait for an hour just to be seen by someone to look at it and say "yes glass is broke we can fix it" when that's why you brought it in the first place.

Puneet Saxena

I'm impressed Like it

George Rivas

There service sux because you always have to make an appointment just to talk with someone over something simple especially when you are a working person

Mateo Gonzalez

Expensive as always. They're leaning more towards the rich and leaving the poor behind.

dnquality .

This place suck.

Lauren Holsy

The staff were very rude and impatient with me and my questions. Came here for a battery exchange for my Iphone 5 as apple had encountered a battery problem with that model. Kept being told by a hundred different people different things between this location and the Headquarters. Finally got it exchanged after so long and it was just too much work for something that Apple messed up on.

Miroslava Santana

I took my broken iPad, we received a replacement and great service from a very knowledgeable and friendly rep. Just make sure you make an app. and get there on time. Thanks !!

Roxy GrayIII

It is not a good experience for the disabled. They have the handicap parking blocked off to offer Paid Valet Parking. This causes the disabled to be farther from the door. Other than that the mall is a good place to shop and window shop, especially right now for the Christmas Season.

vanhap .

I was treated very poorly by the manager there. Extremely unprofessional and unhelpful. He was so offensive that I had to wait to cool down before I posted. They refused to replace a broken iPhone cable that was under mfg warranty. When I asked why they wouldn't simply honor their own warranty he said " it's obviously my own fault" and that obviously i broke it and that apple doesn't cover negligence or accident. The conversation went downhill and almost violent as he got very close to my face! It was so offensive and he said countless rude and unprofessional things about people like me, that im the problem etc. I simply said isn't it possible that the cable was defective and Apple should replace it? He was so arrogant and more rude that the soup nazi. This incident was about 8 months ago. I wish I had a copy of the whole ordeal on video to show the aggressive and rudeness of their store manager. Furthermore since this is the attitude of this valley plaza stores management you can expect the whole store to be unprofessional and rude if you should need customer service. Few years ago a issue came up with my MacbookPro and the prior store manager actually made it right and really was amazing. Oh how it's so radical changed for the worst since that store has now a new manager. I haven't purchase not one apple product since that day. I guess look at all the money I've saved!

Javier Sanchez

(Translated by Google) Very good treatment of its workers (Original) Muy buen trato de parte de sus trabajadores

Caitlin Lewis

Called and no one answered except an automated voice. I just wanted to see if they would replace a damn keyboard key. Was told (by the robot) I would have to pay $30 for someone just to speak to me.

Jessica Najera

Staff is helpful but you can get better prices at other locations. If you need any service done on your Apple products or have any questions this would be one of the best places. I can not tell you how many times something was wrong with my laptop or phone and this Apple store came through and fixed any issues I had.

fabian Hernandez

Bad experience. The Representatives pretend you're invisible. No professional customer service while they were assisting some clients that looked like they shouldn't be there or understand anything on an apple product while I stand after spending $500 on an ipad and no one acknowledges with a product on hand. A bunch of teenagers storming the store and spending no money.

Miroslav Dragoun

Nakoupil jsem v obchodě a nerad nakupuji, takže moje moje hodnocení je velmi subjektivní

Devin Gregory

I called Apple and set up an appointment. Once I got to the Apple Store told them what I needed I was in and out. Good and quick service.

Robert Davis

Very good

Danilo Castro

I was there opening day. I love this store!

Samatha Ferry

Long waiting and terrible customer service. I made an appointment to get a new phone and waited over 45 mins past my appointment time just to be seen! terrible!

clowwk_

I was getting followed by a security the whole time for no reason

Paul Hanscom

Automated answering voice understands very little. Finally went to wait for real person. Asked if I wanted music or no music. I tapped for no music and got music. Waited quite a while and no one answered. Apple clearly does not value customers time.

susan adams

you suck!!! been trying to make an appointment for days cannot get anyone to answer phone, on hold for like 15 minutes and then it rings and rings, last counted the rings up to 140 before I hung up..... YOU SUCK!!

SAIFULLAH SIAL

iPhone is the best phone

Thamer alsultan

Poor staff + service

Eva Hurtado

Hate the wait time here I always have a problem and can never been seen on time Waited a week for my insurance claim “phone” due to the holidays Now I got the phone and the phone is frozen stuck on the Hello screen Tried to setup an appointment But there nothing available for 2 weeks This isn’t the first time I haven’t been able to be seen,

Merarys Mora

Very expensive!!!

Jim Califwin

Every Question or Problem is answerable or fixable by Apple Floor Staff or Brains in the back. You can call Apple to start some solutions. I have MacBook Air old model( new battery & modernized op system). Also iPhone 8 and new iPad. Need lessons after Christmas on working the iPad.

Josh Quintero

My iPhone needed a new battery and my volume button wouldn’t click. A lady took it to the back and acted like they tried to fix it, but she said my phone was a bit bent so they were not able to do it. They were asking me to give them my phone and pay 330 for another phone. Therefore, I ordered a new battery, and installed it myself with no problem. The volume button wouldn’t work because of a lose screw, not because it was bent. It was an easy fix , but they wanted me to buy a new iPhone.

Tony Alvarez

Employees are nice and quick to respond to questions.

billy burke

Great people

Lloyd Freeman

Very helpful

Will

Terrible place! Bunch of little kids touching everything and coughing on everyone. Service is rude and takes forever.

SP Rai

Good

77

Junk! Rude employees, good luck getting help or even being acknowledged at this place.

Kimberly Kirchmer Dinsdale

I was so excited that you came to Bakersfield, but I sure hate your location. I am tired of being accosted by the kiosk sales people. I just want to go to your store and do my business with you, not ward off all the other viper vendors on the way in... Once I get there, always a great experience, each time I come it gets worse on the way in :(

Tara Gray

I have never left a review for something in my life. I waited in store for help. Arrived at 1, it’s 1:43. I finally went up to a girl working there, Blonde hair and short and asked if there was a different apple store I could go to because I have been waiting to be helped and she literally said Fresno and walked away as I was talking. Worst customer service I’ve ever encountered.

Paul Haushalter

The people at the Apple store are very helpful. Their service is top notch and they seem to genuinely care. I was talking to the service rep about various items and the customer service rep was very well versed in all things not just Apple stuff. If you are in need of a new battery setup an appointment they will take care of you.

Jon Armstrong

Spent 45 minutes listening to music. Never talked to anyone.

Maria Guzman

(Translated by Google) Very good square! (Original) Muy buena plaza!

Sukhchain Singh

Make fool they apply my rewards card. May I don't need this one..I pay by my card when I got apple watch..Unprofessional staff..

The Future Of X

I forgot how awesome Apple was with their customer service. Broke the screen on my iPhone 7 (in a case) and had the screen fixed for free! Loved that I got it done that evening with only a 3-hour wait. Just got my iPhone X because of this great experience. Love Apple!

Anthony James

Awesome customer service. Awesome employees. Keep up the great work.

Virginia Monzon

Very helpful and friendly

Haley Chambers

Customer service is so friendly and patient they know exactly what they are doing and they have many solutions to your problems

Tony Medel

Nice spot to look at the apple tech but I can not get over the smell of manure in there.

Aliasger Shakir

Easy access lines not long compared to other Apple stores

Daniel Ripley

I was a bit confused about who worked there and who didn't. But it worked out and they got my stuff to me in a timely manner.

Marsha Parr

First I tried to make an appointment on line. That didn't work. Then I called the store and that didn't work either. I have an ipad air that won't hold a charge. I got it from Amazon on July 8. So do I have to return it, or just drop in to the Apple store in Bakersfield, and wait until ????

Rickey Bird

Long wait times, staff don't seem to be on the same page. Poor communication.

jacob essex

Worst service, refused to fix faulty product under manufacture warranty!!!! Don’t waste your time with the Apple geniuses, plenty of third-party shops with better skills.

Viktor

I love this store and the service! Greg who works there fixed up my MacBook Pro in just 20 minutes with absolutely no charge at all! I’m so happy with how my first visit turned out. :)

Dee Fitz

Great service at this store. We are visiting from Canada and really rely on my iphone for MAPS & comms with back home so I was really concerned when My iPhone 6 just stopped responding. Was given an appt time in 3 hours but no problem, it’s in a pretty big, nice mall so time passed quickly. Anthony correctly diagnosed the problem with my phone and within 1 hour I was leaving the store with my phone back up and running and with some new operating tips & info. Great service by a very knowledgeable and friendly technician. I will definitely return and absolutely recommend this store. Thank you Anthony.

Luis Miguel

apple is getting robed alot.

Tanya Marie Elzy

I really can't recall a time I've been greeted by so many friendly and helpful people! Everyone was polite and knowledgeable, even when I had to come back and ask another question. The lady at the front door was amazing and I liked the way they quietly contacted each other when they needed to get more information for me. JJ and Jasmine stand out, but honestly everyone was helpful. I admit, after reading the reviews of this location I was scared to come in, but I'm glad I trusted my opinion about how Apple runs their stores and treats their people. Apple Forever xoxox!

Bye Sister

Great services

Madan Rathod

Good product

Gary Garewal

Does not find solutions looks for Apple Care exp. dates despite repeated calls on a bad product

Swol Gamez

Frew wifi

zalo813 .

I love the staff at Valley Plaza's Apple store! They are very kind, and their Genius Bar tech support is great! I have been there a handful of times, and I have not been disappointed.

A50_cal .

Just went in to get my phone reset/unlocked and it’s a 2 and half hour wait .. there are several employees standing around doing nothing but chatting amongst themselves.. waste of time..

Bertha-Alicia Garcia

I came here to eat with my son, we had a great day. I ate some teriyaki chicken at Japan something. He ate chicken teriyaki, orange chicken, chow mein & rice at Panda Express. The restrooms there are clean and accessible to the public and great seating for all the restaurants that are located there. I even bought some makeup there that I bought off of some guys selling samples of makeup

Lucia Fajardo

Horrible service! Went 4 times and didn't get the help I needed. Gave me the run around.

Michael Abril

As a consumer who has practically every Apple product (iMac, multiple iPhones/IPods/IPads, Beats headphones, Apple Watch, Apple TV, Apple Music Streaming, etc), I had high hopes for this store when it opened in Bakersfield five years ago. Even though I use multiple outlets to purchase Apple products (corporate through my work, AT&T Store, Best Buy, Apple online, Amazon, etc), I always wanted to show my gratitude to Apple for opening a store in Bakersfield that I made certain to buy both high end (computers) and low end (ear pods) whenever possible. My experiences have been mixed. If I visit the store during the weekday and during non-holiday hours, I generally have a good experience. The salespeople during those visits have been generally knowledgeable (although I am always amazed that I as a customer often have to tell the sale people about certain features). Yet, my current review is based on holiday shopping and now during this busy time when people are coming into the store to see the new iPhone 8s and Xs. Bottom line—terrible customer experience. I went into the store today to buy something I knew everything about (Apple Smart Keyboard). I bought a smart keyboard for my iPad Pro two years ago and now my existing one is shot. The only thing I wanted to do before I purchased was to demo a Smart Keyboard to make sure my iPad wasn’t the culprit. It wasn’t. I needed a new keyboard. Unfortunately, I could not just pick up a keyboard and pay the cashier. I had to wait for an available salesperson. I was #6 in line, but I was assured a salesperson would see me soon. After ten minutes, and people waiting for me at Lucilles Restaurant, I decided to purchase the keyboard online and to pick up the keyboard later. After my online order processed, I arrived today to pick up the keyboard and was told to wait for the next available salesperson. Even though I had paid for the keyboard and had proof of purchase and ID, there was no process for getting my keyboard and sending me quickly on my way. It took the manager to intervene. He offered the usual courtesies but was openly dismayed that I could be upset with Apple. I eventually got my keyboard and in less time by protesting the process. The problem with this store (and perhaps the Apple retail system in general) is there are many people who come to the Apple Store who have no idea what they want or need so Apple salespeople have to spend an enormous amount of time with them. However, there is no express line. You cannot even walk up to the wall and grab some ear buds and go to an express checkout. Try buying a product you know you want and already use (e.g. an ipad for spouse or kids) during holiday rush. You’ll be in the store at least 30 minutes if not longer. I suggested last year that Apple have an express section where things like iPads and iphone that are not being programmed that day and accessories can be purchased in an express line. I doubt Apple will follow this suggestion or do anything that will improve the customer exprience for customers like me. So for me, I will buy my Apple products elsewhere. Goodbye Apple Store Bakersfield.

Cynthia Miller2

Delish

Ismael Lopez

(Translated by Google) Aki you can come to abuse what you are looking for caldasados clothes and much more (Original) Aki puedes venir abuscar lo k andas buscando ropa calsados y mucho mas

Edwar Alvarez

Favorite store to get my ipones for family

Earlene Summers

I made an appointment for 3:00. I checked in with the greeter and was told to go to the "genius bar". After several other people had sat down and had been helped after I sat down, I asked one of the reps when I might be helped. I was told I needed to check in with George. George told me my appointment was cancelled because I had not shown up. He put me back on the list and said it would be about 10 minutes. After waiting another 15 minutes and 5 (yes FIVE) other customers came and sat down at the "genius" bar and were being helped, I left the store. I also noticed that friends of the "geniuses" were helped as soon as they sat down at the bar. I called to talk to the manager, Keith, and was told he wasn't available to talk to me.

Gaming Ripper

Tarrible I'm 3 I hate it on no mommy is here

adrian cazarez

This Security guard is always watching me and it makes me nervous so nervous in fact that I cannot concentrate on the products or music that are in the iPods once I was listening to the iPods and he walked right up to me and told me to get out in a harsh manner I was sacred I thought he was gonna hurt me and for absolutely nothing the guy has definelity got some issues but overall there used to be good service now it has ended

Gerardo Grajeda

Store is big enough to accomidate to what you need. This store has limited items and everything here is very expensive .

Maribel Mejia

I LOVE IT There i bought my iphone 6,&6+ and my MacBookPro and my ipad air 2 and my other ipad air 2 and also my ipad tutch 5G all my replacement apple products i love it here so much

Jim Robinson

I have tried seven time since October to contact the Apple Store in Bakersfield. The automated concierge is tedious at best, unable to put me in the queue to wait for the next customer service representative, and I always wind up getting the same message: "Due to high call volume, we are unable to answer your call right now. Please try back again later. Goodbye." No matter what time of the day or evening I call, I get the same response every time. If this is indicative of the customer service I can expect after shelling out money for their products, I'm no longer interested in anything they have to sell.

Pete Madera

Other than the long waits to see a tech I love Apple products.

Magued Rizk

We walked in, we were not greeted, asked someone to help us, rudely put us in an electronic line, no body came to help us after 10 min, store wasn't that crowded.

Alton Barnett

This is the only mall in Bakersfield that still generates

Isaac Kim

I would rate five stars, but it's so busy. Great place to do anything apple related.

Jose Gonzalez

Good luck trying to get an appointment over the phone took me 45 minutes to be able to talk to a person.

Christy Connolly

Super helpful. Fixed my issue in less than 10 minutes.

Jan Aldrich

Ryan was great! Very patient and helpful!

US Chaplain Dr Arthur GrayIII

There is always a crowd long-delayed sometimes they can be like the twilight zone because the staff does nothing North as the security when groups of individuals coming grab items in run out scaring all the patrons customers and children while the staff just stands there and this is inside of the Maine Mall here in Bakersfield to valley plaza even the security in the mall sales do Chase and apprehend the perpetrators these signs have been televised on the news and everything else but yet they still continue

Zack Morey

Super busy! I prefer to research on the internet and then only go in to purchase once I'm confident I know what I'll get. The staff are very friendly despite the wait times and make everyone welcome

tommy sandoval

Poor customer service waited a hour before I even got to talk to somesom then was told I had to wait another hour and 45 min before anyone could help me or make a appointment 2 weeks later

Simon De La Rosa III

Very friendly, knowledgeable, and professional.

Umi No Arashi Games

Eh

Chelsea Grijalva

I was on hold for twenty mins how is anyone supposed to get anything done? Where is everyone I know that store is full of people. Disappointed.

Moran Ranch

My son broke his phone signed inn at 10 am. 2 pm and they kept moving me back.. employees are not very bright. If you see a fully shattered phone? Exchange it and charge what ever not keep pushing the client back.. I have 7 company phones all I phones.. I will be exchanging them to Android phones.. due to poor i phone service.

Carl Cunanan

Been on the phone for 10 minutes and no one is answering.

Riyaba Zala

worst service ever i order online 2 phones and it was showing pickup between 7.30-8.00 and i went there i was waiting for my pickup and they said thay dont have phone rude staff never buy from apple vally plaza i will order online and req for shipping on my address.

Kenneth Richter

Great store with Great Employees. They bend over backwards to help you:

Reed Barber

BKFD Apple Store is nice. Wish they would provide plain/no logo bags to hide your high dollar purchases. Walking through the mall and parking lot with an Apple bag is asking for thieves to rob you.

G. Morales

Awesome mall, friendly people. Many stores to shop from and lots of fast food.

Peri Traynor

Worst Apple store, embarrassment to the brand!!! Better off driving to LA or Bay Area!!! Inept people and getting worse!!!

Randy Bennett

Preface: I used to be a fan of #Apple products and customer support... Someone hacked my icloud account yesterday. And put all my devices in lost mode. After 3.5 hours with tech help across 2 separate phone calls. I recovered my account, but was told that unlocking my laptop would need to be done at my local store being told "they'll unlock it right there". And the next available appointment was today. After getting here and waiting for them to get to my appointment, I was told that they will need to check in my laptop and it should hopefully be done next day.... And that my iPad would have to be factory wiped (losing all data, and something I need my laptop working to do). All of this with no sympathy for my plight "Sir you'll have to just accept that we'll get to it when we get to it" Thank God for my Android phone, this is why I'll never fully buy into one system!

Anna Marco

Great Apple computer store with techs on site. Best to make appt rather than walk in. Extremely busy store. Good parking. Nice mall. Busy local hotspot with lucille's Bbq. Huge variety of stores.

Carey D. Mead

I'm not a iPhone type but the store in the mall has been a great help to my family.

Bob Bonstead

Nice place as malls go. Small food court but lots of stores. Good area for walking winter and summer. Get your steps here. Good selection of stores. Here today for the Apple store. Great staff, ask for Annie. Stores are covenien and design is well thought out. Clean and pleasant environment.

Business Hours of Apple Valley Plaza in California

SUNDAY
11AM–7PM
MONDAY
10AM–9PM
TUESDAY
10AM–9PM
WEDNESDAY
10AM–9PM
THURSDAY
10AM–9PM
FRIDAY
10AM–9PM
SATURDAY
10AM–9PM

PHONE & WEBPAGE

Apple Valley Plaza en California
View Phone Number
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