Reviews of Apple Oakridge (Computer Repair)

Joslin Morrison

No help at all.

Javier Echevarria

Parking to go there sucks. Otherwise, a good place to go.

Reed Welch

Poor customer service. Thought I was first in line and found out otherwise.... Never going back there, too many other options.

Thomas Glascott

Today I went into the Apple Store in Oakridge. I have been having an issue for the last couple months with Apple support. However Dave and Arian did everything they could to help. I normally don't write reviews however I think they deserved a shout out.

Noe Serrano

very nice employees. one complimented my big toe so thats good

Sandeep Bagam

Apple store super goog

Russ

Apple service has just moved to dumb all over. Here for a battery change on an old iPhone 6. My appointment is at 3:15 but ran into a schedule conflict so figured I would drop off the phone early. I didn’t expect to get an early repair just need to leave the device early. Oh no sir! Pretentious Apple wont have any of that. I’m told no one can check it in and inspect it. What the heck is that! I’ve been through the routine before, they take it and put a new battery in then I get it back in 90 minutes. Not to complicated WRONG! Meanwhile standing here watching all the red-shirts doing nothing.

John Bailey

On Oct. 9 - Sunday morning - my daughter and I arrived at the store at about 10:30, not bothering to check when it opened, we were early. At about 10:45, a gentlemen came out and asked everyone waiting to join one of two queues. One for new purchases and one for technical assistance. We got in line for technical assistance, and within a few minutes, we were registered and told that we would probably be assisted at about 11:20, but they would text us when ready. Right on time, we received a text, were seated at the genius bar and in a very short time had a replacement phone for the one that my daughter had dropped in water a day earlier. The technician was polite, fast and thorough. The replacement phone was not inexpensive - $300 + tax - but the service was great and we had a working phone in a short time.

Janesh Chhabra

I had an appointment and came on time, but was ignored for around 45 minutes before getting help. Then I waited 30 minutes only for the rep to tell me to come back next week. I came back next week and had to wait again for service.

Francisco Garibay

Great service great attention

Jerry Greenwald

Good mall. Great group of stores and good layout.

Beth G

I have had good luck with walk-in appointments. After you check in, they will estimate the wait and text 10 minutes before your expected appointment. Go here first and shop. Least wait time: be there when they open. Their location by the movie theater and food court makes waiting extra easy! Recommend!

Chris

Nice store. But also very busy and people are not very well technically trained.

Sandy S.

I went to the Apple Store at Oakridge Mall due to an issue I was having with iphoto. I lost a lot of photos ever since I upgraded to OS X Yosemite. After waiting for two hours (which is to be expected since I didn’t make an advance reservation), a technician by the name of Justin was assigned to help me. I was appalled by his arrogance and condescension. I admit I am not very computer literate, but this technician rubbed it on me with his impatience and body language. He wore his frustration on his sleeve. Everyone has the right to be treated respectfully. A job like this requires positive interaction with customers, interpersonal skills, and empathy - none of which this technician has. I was aghast at his behavior and asked to speak with the store manager who assured me that he would talk to his staff so such incidents don’t recur.

Brian Cao

I returned the original sealed MacPro last Sat. with a receipt of this new Mac in a week to this store and still haven't received any refund credit. The manager there last Monday constantly told me it's a problem with American Express Card and asked me to deal it with them. So, I brought AMEX statement to their store and it was totally disregarded as not their store statement. I've wasted so much time on this and become quite disappointed after becoming the poor victim of their transaction. Hopefully, the new manager Chery will really take care of this as she promised Monday. More to follow ...

Steven Brooks

Went to fix a screen on an iPhone for someone on fri, they said it was a 2.5 hour wait at that moment, but I could make an appointment to come back at another time. Came back for my appointment, they then informed me I had to turn off the tracking system and to make sure that all the data was backed up because they just replace the phone. Would have been nice to know the first time around, so I wouldn't have to sit there trying to contact someone without a phone to figure that stuff out.

Andy Nguyen

Not as busy as the valley fair location. The 'Genius' that was helping me wasn't too knowledgeable on the repair I brought my macbook in for and as a result, my quote was more than it needed to be. I was able to talk to another person before my repair was started and they resolved my issue though.

Gail Shingler

Busy place..apple nurds

Jose Alvarez

They ignore customers and worried about someone stilling rather then helping customers place socks.

east side san jose

good

Steven Hettler

The floor staff and Geniuses that helped me with basic questions for my two computers were great and helpful (4 stars). However, the one computer that needed further diagnostics to estimate the cost of repair came back with a negative answer that it would cost $1000 to fix and require 3 new parts so I should just buy a new computer. Fortunately their diagnostics analysis doesn't cost anything. I took it to Simply Computing near Broadway and Granville instead. Had to pay $50 for diagnostics but the tech guy was able to simply re-align things with no new parts and got the computer working again for a total of $170 (the $50 diagnostics cost was credited towards that total cost). I would say take your apple products to the Apple Store for basic diagnostics since it's usually free, but if it's a major fix or Apple can't help for cheap, try Simply Computing.

Taufiq Habib

Another great Apple store in a mall. Packed as all of these stores are My favorite place to browse and sometimes pick something up

Rocio Ruiz

Great service, parking not so good.

Linda Clark

Brought my iPad in.

Derek Anderson

This place is always packed, but the service is still always exceptional. I enjoy coming here when I need my devices repaired, or picking up new ones.

Valerio Cantatore

I see customers walking out confused and upset, of course I’d be curious why. It couldn’t POSSIBLY be because you have rude, illiterate, and overall pessimistic staff members... Oh wait! Yes that’s the problem, you prefer to make excuses to loyal Apple customers about not having anything for screen repairs, nor having “technicians”. I guess it doesn’t matter if you spend thousands and pay for insurance, Apple doesn’t give a damn. Soon as this cracked screen ordeal is fixed I’ll be selling it and buying Samsung, they actually give a flying damn about those who purchase their products. Store experience alone tells me all about Apple; garbage.

Papa Dave

My wish store.

Abraham Lopez ortiz

Ok service and picky employee and manager

Mike Power

If your Apple does not work and you want to return it you have to book an appointment, no walk-in returns

Rosita Galera

Hard to find a parking spot.

Ralph Horio

Excellent technician

Jose Mendoza Mendoza

Good attention

Christopher Amaro

Good service

Tran Hua

Ross thought it was a good idea to asked me to spend a discounted price of 250$ (apple care discount) to fix the brand new macbook pro that wouldn't even turn on when I unboxed it. Because the technicians saw indicators that it was water damaged, they assumed it was my fault and my responsibility to spend more money on something that I didn't even get to use yet. I told him if I was okay with a refurbished product I would have bought an open box item. I have never felt so scammed !!!! I AM BEYOND PISS AFTER SPENDING A FRUSTRATING HOUR AND A HALF TRYING TO JUSTIFY FOR SOMETHING I DIDN'T DO AND LEAVING THE STORE WITHOUT A REPLACEMENT. ROSS IS A JOKE TO BE A STORE MANAGER.

Ovidiu Vesa

Terrible store employees. I walked in on a Friday with a faulty Iphone, under warranty, and the dude in front makes me an appointment for "Saturday". The next day I go in for the appointment only to find out it's for the next Saturday, as if one week later with no working phone is a minor detail. He should have said upfront it's one week wait time so I could have looked for a different store instead of wasting another day.

Darren Mokool

Make sure you have a set appointment otherwise you will be waiting. I had an appointment but still had to wait for 15 minutes. But once I got to see someone my need, a straightforward one, was addressed pretty quickly.

Madhusudhanan Santhanam

Horrible customer service. I asked for the phone with unlocked phone and the guy showed me a locked phone with monthly payment with the carrier. Took about 3 hrs in the store.

Randy Chang

Ordered a MacBook Pro online and picked up at this store. The associate gave me the unit without allowing me to inspect it. While I was still in the store, I found it was damaged and asked for an exchange. The store refused to exchange by saying I have to reorder online which is ridiculous. I always hated Apple customer service, now I hate it more.

Dan Mitchell

I'm a Samsung guy, but Stephanie, Kieth and Ikewa (I know I'm spelling it wrong) we're extremely helpful during a very busy time.

Justin Hubert

Very unhelpful did not treat me with very good customer service kept passing me on to the next person in the store even though they where talking to each other in the store. Continoulsly told me they could help then would tell me I have to wait hours. I finally make an appointment after going in twice and the lady on the phone in the store was very rude when I called asking if there was an open time for an appointment.

liz Zamudio

Really bad customer service we came in today and we asked for help and they told us to wait to get assistance, then we keep seeing people walk in and they go up to them offering there help but still have us waiting here so rude

Tony T

They send my iwatch to repair and came back with the same problems.

Ernesto G.

Went to have my phone fixed and although I unfortunately lost my camera roll photos, the man who attended us was very nice. If you guys actually read reviews, tell Chad he was very kind and cute :)

Dana

Who provide the wait time for service of 150 min ? Why don't have a good service center ? What's the agenda and goal here ? Helpfulness in front desk - is very poor Back end workers are hard workers .

Carnation Salinas

Great service and very busy

USER USER

Overcrowded, and rather hard to find support.

Ali Asghar

Wasn't too busy when we went, staff was very helpful but not that good at getting results.

Olivier Bernard

Went in the store to ask about upgrade on my phones. The first person that welcome me was nice, but not knowledgeable about the programs available. So she kindly referred me to a "specialist." In that store, specialist seems to mean cocky, arrogant and misleading. Not only was he not nearly as knowledgeable as he should have, he had a bad attitude, looked-us down for seemingly asking the wrong questions, with a belief that anything not apple was worthless. The only thing he accomplished was to convince us to start looking at Samsung phones, which after 5 years of faithful use of our iPhone, we did. To top it off, as we later found out, that sales person bluntly lied to us about the programs available for AT&T so as to sell us apple leasing programs. I am ever so surprised at the difference in service level across different apple stores. The ones in Palo Alto or Stanford mall offer such a vastly differently positive customer experience. I also previously had a bad experience in that store when the iWatch came in. I am guessing that in the interview process, when a new recruits is a bit rough, he is sent down to South San Jose. There is something about that specific store, so in the meanwhile, I go to either Los Gatos or Palo Alto...

Jonathan Hernandez

Great LG phones

Jasmin Elam

I had to put one star just to put something they are the worst I have had nothing but problems and they won’t resolve them

Maria Berumen

Really bad service at apple store the guy danny did not help me to fix my phone he made me feel like i was a. Stupid customer

Pratap kumar J

Worst Customer Service - never ever seen such a kind of crucify Service- worst experience, I prefer not to go with this store. They don't care about customers, they are rude and not at all supportive. I am not going back to store. Thank you Apple for such a kind of experience.

Some Guy

The service is good but they took a long time for a repair.

Queen Esthers Dance

I loved the experience at Apple. The salesperson was very helpful even offered me a College student discount. This was my 1st experience purchasing an Apple computer and I will be back & will recommend others.

Pam Tseng

I got an Apple Watch as a gift. I brought my unopened Apple Watch and asked whether I can exchange the band color. The Apple employee acted like a policeman. He said it's over 14 days so no longer can be exchanged. He told me he was going to go inside to check the receipt but he lied to me. He went inside to talk to his shift manager. And he came out with the shift manager accused me that I might stole the Apple Watch because I don't have proof of purchase.

Keith

Apple your phone number has been sending out scam calls to my land line. I have received 3 calls today!

Ellanah Gonzales

I took my roommate here to buy the new I-phone and got the worst service in my lifetime. Why AT&T ? You are suppose to be the best. We left sprint for you, and this is what we get. The youngster didn't help at all. He stood there and had me figure out why my account would open up to add my Roomey on my plan

Anqi Yan

I ordered an iPhone 7 and chose this store to pick up Today. After I walked in I obtained my iPhone 7 pretty smoothly. But I noticed the iPhone box was not completely sealed like how they sold previous generations iPhones. It was just wrapped with some kind of rectangle plastic. I had a second thought but it didn't go down to my brain. Later on when I unboxed the iPhone 7 I was disappointed by Apple the first time. I could tell the box and accessories were not brand new. Then I booted the iPhone 7. It had hissing noise when I put it near my ear. The hissing problem was magnified while recording a video...that noise. Finally, I was confident that this iPhone 7 was a returned or replaced one. Apple, you really really should not re-sell the defect phones. I just miss Steve Jobs. I will return this semi-finished product tomorrow.

Jay Leon

They will refuse to service your iphone if you replace its crappy battery. And I'm not talking about warranty - no, I sent my phone in for a paid repair I was going to pay for and was given it back an hour later saying "we don't service phones with replaced batteries". Bull pies!

David Vasquez

The materialism and architecture is Stunningly beautiful, But for some strange reason the employees here think they really are geniuses. All i can really say is i don't want to go back. Id rather drive to the palo alto location 20 miles in the opposite direction then to come back to these "wannabe Einsteins"

Thomas George

This is my review for Google

James Culley Jr

Information -help was very good.

rachna vashistha

Went to buy Apple Watch...waited for someone to come for help....then went to one guy who was assisting others to tell him that I want to try one Apple Watch and he sent me back to case to look more and said someone will come to me ... Waited for more 5 min... Looked around ... Many associates were hanging out at the corner but no one came to help... Some were walking carrying iPads as if they are super busy but no one came... Had to finally leave the store...I think ordering online is the best option as I always do... And one more thing it's not weekend and there was really no rush in the store... I saw almost 5 associates free and with no customers around.

Pudge Graybill

Went to get Christmas gifts, they were very helpful

Satiwick Saxena

Really disappointed by the service at this Apple store. The Apple "Geniuses" are unwilling to provide all the information unless you ask them questions repeatedly. I wanted to pick up the Forever Upgrade plan. I was made to wait, run around and finally leave without getting the device eventually. And this over 2.5 hours!

Connor Castro

I haven’t had service on my phone for 4 weeks. I went in to Apple to get it fixed and when I was told from my service provider that I should come in and get my phone fixed for free by Apple, because it was a callback model, they laughed then went on with what they wanted to do and restored my current broken phone to factory settings so now I have nothing on my phone and guess what, my phone is still broken because I still have the same model phone. Also I had to show up at 9:00am just to wait in line for an hour till they opened just to get my phone’s data erased for no reason.

Aditya Chola

Their systems are always down and no stock as usual

Yang Feng

The service cannot be anywhere worse. I got an unlocked iPhone 7 plus last year, and surprisingly to find i cannot switch to any carrier other than at&t. The technician was very sure the device should be compatible with any general US carrier, and asked me to check with Verizon more than once. It's turned out the so called unlocked 7 that we paid with full price when purchasing can only work with at&t. The store manager was so rude that she kept blaming me for getting a wrong phone, and not understanding what "unlock" means. So, anyone who has any problem with their devices should avoid going to this store, since the top manager will always always blaming the customer for doing everything wrong, but will refuse to solve the prolem.

Bobbie Erb

Quick service. The Genius Bar Tech was able to partially answer the questions I came in with regarding my MacBook Pro, but referred me to the 800 number to get resolution on the most troublesome issue I had.

Jacob Singer

Android, Windows, Google

Mike Conroy

Went to buy a 6s. They wouldn't process chase sapphire preferred card or my American Express. Was declined by citizen bank... That's right not citi bank.. Citizen bank for the 12 month lease. You can have a credit score around 800... Be able to get a car loan over 30k but not be approved for a 40 dollar a month plan. What a waste of f***ing time

Karl Saito

First of all Apple products are used almost by everyone in our society. So that being said, given the hundreds of people employed there all staff members do an outstanding job of service. Very professional to say the least!

assadullah nabigul

Very poor customer service. Just to figure out what was wrong with my iPhone they told me to wait there for 4 hours and after 4 hours it took only 2 minutes to figure out what is wrong with my iPhone, and then again they told me it will take one week to fix it. I would definitely not recommend this place.

Apram Sraa

Not good service WORKER NOT LISTNING.

Robert Halem

Person helping us seemed rushed and wanted to leave.

esaïemasters

I want the IPad Pro 2nd Generation 12.9 Inch There

jsc9058 cruise

alma phone rep, i think she had a bad day today. was inquiring about iphone inventory. " YOU NEED TO CHECK ONLINE" . Rep very short over the phone then hang up, was not done with conversation. Very unbecoming as a phone rep.

Daniel Jacobson

I came here on 2 different occasions: 1. Cracked screen replacement- waited at Genius Bar for 3 1/2 hours. They said they had to put on 3 screens because the first 2 wouldn't calibrate. 2. Ear piece - I was having a hard time hearing anyone in the earpiece. The "GENIUS" told me it would be $59 to diangose and $159 to replace earpiece if needed. I took it somewhere else. Free diagnostics and they cleaned under the earpiece with a simple dust brush. If it was the earpiece that was damaged, I may have had it replaced for the price but some places wave the diagnostic fee if you have the service done there. That wasn't offered to me. Won't be going back here again!

Tomas Van Basten

Before I used Apple as an example of how to train my teams w Customer Service. Now, in all fairness there is many more customers and not enough customer service. The very Law that set Jobs apart from the rest was The Law of Diffusion of innovation, which is now working against

Michael Pingue

Very quick and provided information that I needed. Found out that there are different levels of insurance at TMobile for iPhone. I don't know why TMobile doesn't advise it's customers to purchase the appropriate insurance. I had the wrong one and phone is out of warranty-- I need my replacement phone for business (had to pay 250.00). If I had the 360 coverage with TMobile it would activated Apple Care automatically. My phone was only 44days out of warranty.

Norm C

As most Apple stores, very busy. You can get lost to try find someone to help. They do have staff guiding you to someone who can help you.

John Beck

These guys are great - but that's what you expect at an apple store

Raghav Ayyamani

Its better to come here with an appointment. Otherwise, its difficult to get hold of someone to help. Came here to pick up an order and was helped promptly. Can get super crowded during weekends.

chuy Espinoza

my Cousin s friends who work Apple store. He help me for phone for discussion about Update was stuck boot. He fix my phone better now.

Phat Luong

Employees at this store do nothing to help customer, look like they just come in and waiting the end of shift. When I asking for help they seem don't see me.

User User

It's an Apple store. What do you expect?

Adam Jones

Best service I have ever received at any store/restaurant/company in my life. Had faulty HD. Replaced it for free. Missing letter in keyboard, gave me a free one and upgraded me to the latest OS and applications. Awesome.

Trami Nguyen

I been here in Apple Store before, because I been this place before!

Chris P Pata

Worst customer service! I was outside the store, while my wife was speaking to a young sales person. Another customer interrupts by speaking to him. Then he ignores my wife and continues speaking with the other customer! It's apparent that she's disgusted. I noticed her frustration and I asked her what happened. After hearing her side of the story, I confronted the rep and asked him why did he ignored her. He replied, " I got confused" Confused!? It's customer service 101! Obviously, you tell the 2nd customer that you're helping another customer and he or she will be with you afterwards. Anyway, we asked to speak to the manager and she apologized. She offered to help us but we were still upset and left.

Zegeye Damtew

All about apple products!

Chelsea Dark

The wait was too long. The service wait was so long but the help they gave me was useful. They said they would not take my iPhone because I replaced the screen and the button was a different color then the screen. So I replaced the screen with the original screen and went back there the next day. They still took the same amount of long time they had the day before. They were useful to me again though because they did buy my iPhone and gave me a $100 iTunes gift card for my old iPhone 6s+. They are always usually really busy so if you go there you will most likely have to wait for their service there's always a full store of people.

Sam Chung

Genius manager(George) is the man I meet today for my daughter’s iPhone repair. He was not helped and very strict for the service. Really disappointed for Apple service and Apple phone.

Brendan Chia

Excellent store!

Yahya Fouad

Relax you are in apple zone; Today I really experienced the true meaning of costumer service. I was frustrated because it’s been a week since I dropped my beats headphones at the service department, and I didn’t get any response about it since then. After I explained my situation to the service department at the apple store. They start with apologies and offered my a new headphones and also they gave me a small apple headphones. Fast, easy and efficient. Thanks Roger

John Mosher

Friendly team

Larisa Lazarian

The worst customer service and don’t buy iPhone X’s their lens cracks on its own and they want you to pay for it to replace only if jobs could comeback to life that see what they did to applw

Rosanna Smart

Not impressed with customer service

Laura stampleman

Prompt courteous service

Tim Riener

Like most Apple stores, if you go there when it's uncrowded, it's great. If you hit a bad time, forget about it; just turn around and leave.

Peter Koshakji

Great place, great variety, hard to find parking. One stop spot for everything.

Yang Bai

Bad attitude and poor management. With a 9:00 to 9:30 reservation we have to wait until past 10. Some of the staff don't even bother explain the situation.

Harikrishna Ramakrishnan

Excellent place to buy phones and for service!!

Marj McClanahan

Love this Apple Store great staff

Minh Ngo

Good customer service. If you want to get your stuff done in time, make sure to make online appointment and let people know you are there.

Anna Barajas

I came in to get my mac fixed. I was expecting that I would have to pay out of pocket for the issue on my Mac,even though I have warranty for it. I was helped out by Chris, who went above and beyond my expectations for customer service, and really helped me out. I was told the turn around time would be about 1-2 business days. The problem was fixed by the next day. This is definitely the Apple Store to come to.

Melissa Mathison

Too disorganized

Amy Zhu

Really bad customer service. I want to purchase a phone for full price. waited for an hour and no one came ask for any help. Until they turned down the store lights at 9pm. Some one finally came to me for my purchase. Why they need so many employees in store? Useless

Vasant Patil

I have been a Apple product user for 8 years now. I don't even think of going any other brand, not because there are no better brands than Apple, but I always felt Apple products are good and they provide awesome customer service. But I think things are changing. I no longer feel the same confidence or care from Apple. Receiptionists at Apple stores seem to be not so friendly in the recent past. They seem like they do not want to stand behind their product to care. My recent past experience has been with Apple Westfield oak ridge San Jose. I don't know if the store itself has anything to do with my change in impression. Apple, get better before you start loosing customers!

Matt Storms

Small store but they had the adapter I needed. They guy said I could buy the new power cord for $90 or use an old power cord and buy the $10 adaptor and save a few bucks. I was happy he told me about that. Usually they are only trying to up sell you.

Jackson Rodriguez

I guess all Apple stores are busy but this one is always packed. OK service just to crowded. Wanted to leave as soon as I got there

raddy mad

Their staff should have more training on customer service. They are rude and busy with other staff and no taking care of customers...even have no passion to provide service to customers..Better not to go this apple store try some other store if you think need good customer support.

Neha Bansal

Very fast service and in and out with what I needed very quickly.

John Wang

Apple = thief's accomplice? Technician in Apple Store Helped Thief to Erase My Macbook Pro While It was Playing Alarming Sound. My macbook pro was stolen in San Jose Public Library on 07/15/16, I requested police officer for help immediately and used "find my iPhone" to locate my laptop as well as "playing sound". 20 minutes later my laptop appeared near Oakridge apple store. I drove to this apple store right away and arrived in 20 minutes. I thought I would catch up with the thief and report to police, because if the thief seeking help from apple store, he must make appointment with technician, which ALWAYS needs long time to wait. However, the manager told me that a man just stopped by with a "playing sound" laptop and asked to erase all the data. Surprisingly, the technician erased the STOLEN laptop immediately, WITHOUT validation of anything!! My laptop required password to login as well as displaying my name on the screen, and it was registered with my Apple ID and password. However, apparently, the thief doesn’t know any information about the laptop, and most importantly the laptop was PLAYING ALARMING SOUND!! The technician here even didn't check thief's ID or name, just immediately erased my laptop and let the thief go, WITHOUT any sense of security and responsibility for customer. Such a weird thing just happened, I really can’t believe it. It looks like this apple store is so convenient to the thieves, so RIDICULOUS and UNACCEPTABLE. I already reported to police and requested for a camera record release. The store refused me to talk to the technician for details, the manager said she didn't want the involved technician to be interviewed by the customer. I was TOTALLY SHOCKED by the whole thing. Oakridge Apple Store is always crowded but the thief just did the thing very quickly, no waiting line. I feel like my macbook pro was stolen by the thief and the apple store. This apple store don’t care about customer at all but thief friendly. I have already talked to Apple customer relations and Apple Care department about my situation, nothing help. The whole thing is WEIRD AND RIDICULOUS, it looks like the apple store cooperated with the thief in a good way. I appreciate if you have any comments and suggestions, and please share this if possible.

Ali Choudhry

Why is it so expensive?

Bruno Garrido

Outstanding service

Alba Cardenas

Customer service isn’t always great.

Kaz Chehresa

Visited the store on August 7th around noon to pick an item I had already paid for. The person helping me to pick it up was such an A-Hole that I will not visit that store ever again.

mega stop

Apple Store Oakridge or the technician must be thief's compliance, I totally agree. otherwise, how come the technician didn't check thief's ID or name but immediately erased my laptop and let the thief go, in just 10 minutes, even with the Lost Mode ON? the thief stole victim's laptop from the public library, then directly went to this Apple Store, then walked away with clean macbook, so easy!

BOMBON BOMBON

Good poace

Steffanie Chanminalath

Took my son's phone to be blown out. Something was blocking it from charging. Customer service was excellent & they didn't even charge us for the service. They also look, fix, diagnose my MAC computer right then & there no charge for them to look at it! It was great!!

S. Philip Salonga

Quick service! Intelligent reps!

Cathy Lu

Apple store with genius bar

Teresa Liu

Its cool

Priyam Patel

The place has great service

Tammy Heinrichs

Knowledge staff

E S

Good pretty fast for order pick up.

K-crew

The worst apple buying experience ever. Called apple in morning to make appointment and got a 11am slot. Was on call for about 20 min, the rep took all info and I got to the store at the time just to find out they don’t have any reservation for me. Made me wait another hour on the phone to verify. At this point I don’t even want stupid apple phone anymore. This place is a joke l, customer service is horrible. Go to some other store instead.

Sam Venugopal

Fantastic service. Great location

Shuja Yezdi

Fairly good.

Carmen Garsia

Great service and the man helping me provided great information and even informed me about classes they give townspeople to know more about Apple devices.

Krishna Abburi

Worst service ever. Don't ever hand over your device to these guys for repair. Most irresponsible persons

Dalila Epperson

Went to the store and spoke with Derek. Showed him a picture I'd recently taken of the texting issue I'm having with my new iPhone 6 Plus (the text box disappears entirely- I have to close text completely and reopen to text back). This is the response I got: "Nothing is perfect"; "We designed the application to close all the way so you could close and reopen it to fix these kind of things"; "You're lucky this has never happened before on all of your other iphones, it's just one of those things" I had told him it's never happened on any other iphones (I've been a customer since iphone 4). I had even asked if there's a bug fix for it. Derek was not interested in looking at my phone at all. He never even touched it, it never left my hand. Extremely dissatisfied with this 'customer service'.

david see

Good things

Buck Crockett

Good service in store. However, I can never get through on the phone it is always busy and I can not leave a message.

Coach Short

Went in to buy a 7+ at 8:20 pm the girl at the front of the store said they did not have time to sell me the phone, even though it was in stock. Store was not busy! Apple needs to hire kids that understand basic selling. Someone wants to spend 900 dollars and u send them away. Complete morons.

Jenny TD

Nice place

Larry Gualdarama

Good

Melchor Herrera

Genius... Not. Not enough of them.

Rizwan Ghaffar

I have gone to this Apple store 8 times in the past two months but my experience has been quite bad here. The staff is arrogant. I was in a queue and I asked a staff member if I am seeing something in the store in another corner, how would you contact me. He replied that we would throw your name out of the queue if you are not at this table. I consider it a bit rude. During another visit, a staff member rudely told me that we do not have resources all the time to address customer’s concerns. I have to go to this store as it is near my home but I will now start going to Apple Store in Valley Fair. I am indeed very disappointed by the attitude of the staff at this store.

Utsav Jain

Just a normal apple store.

Charlie Galaviz

Came in to the Genius Bar on a Thursday at 2:30pm and I've been waiting 2.5 hours.. Now going on 3 hours... Edit: they just informed us we are waiting until 6pm now

Cynthia Orth

Great assistance!

Doreen L

APPLE PRODUCTS ARE GETTING TO BE SO BAD I HAD A PROBLEM IPHONE6 UPGRADED TO IPHONE6PLUS NEW PHONE IT ECHOS BACK AT ME CANT, GET SIRI, SIRI NEVER UNDERSTANDS ANYTHING I ASK HER NOW MAYBE SHE CANT HEAR ME CAUSE SOMETIMES PEOPLE CANT HEAR ME. TAKES ALONG TIME TO GET TO SOMETHING WHEN PRESSING BUTTONS PEOPLE CANT HEAR ME ON THE PHONE ALOT OF DROPPED CALLS OR CALLS FAILED APPLE PRODUCTS ARE LOOSING THEIR QUALITY IF IT WAS EVER EVEN THERE. EVERYTIME I GO INTO A STORE ITS FULL OF PEOPLE HAVING TROUBLE WITH SOMETHING FROM APPLE. MY NEXT PHONE IS GOING TO BE A LG MY ROOM MATE HAS ONE AND HAS NO PROBLEMS AT ALL. IM ON HOLD NOW WITH APPLE STORE AND ALOT OF CRACKLING COMING OUT OF THE PHONE WHEN ITS ON SPEAKER MUSIC OR VOICE ALOT OF STATIC CRACKLING NOISE. NOT GOOD APPLE YOUR GOING TO LOOSE CUSTOMERS

李泉

One of the tech supports is really lack of responsibilities and skills. Not because he couldn’t figure out the issue of my IPhone, but just leave the unresolved problem to me. I’m so curious how apple hair these kind of people to work in the from line with customers. So rude and I’m very disappointed.

Anon Anon

A few suggestions for the Oakridge Apple Store: 1) Before you nonchalantly ask a customer, "what's your password?", remind them that their private data could be seen and used by others, including Apple employees. Ask them whether they've encrypted their hard drive. And give them the option to erase their hard drives themselves. You are the experts, so inform your customers. You can't expect barbers, truck drivers, doctors, and plumbers to know about data theft, FileVault encryption, two-step verification, computer fraud, and other security issues. Tell corporate to update your training if you have to. We live in an era of government mass surveillance, data mining, financial fraud, and FBI/CIA overreach, so it's up to all of us to keep our data safe. 2) Call back when you say you'll call back. Follow through on your words. 3) It shouldn't take 2-3 weeks for the AppleCare warehouse to find a hard drive that took them 2 days to fix. If it takes that long, then there is a problem with inventory control and supply chain management. Call them and push them to perform. Escalate issues all the way up to management if you have to. Change starts from within! Just be more professional overall. You are the face of Apple Inc, so try your utmost to represent them well.

Sharon Thompson

I have taken my computer in for the same problem 3 times. Although the same problem reoccurs after several months, the techs have been most helpful. Not their fault this is a faulty computer. I made a phone appt. and have been taken quickly.

Francis Brown

met expectations

w m

It's OK typical Apple store

Michelle Marinas

Was here for an hour and was offered no assistance even after asking for help as I wanted to buy upgrade our iPads. Watched as other people who arrived after me were helped without hesitation. Will not be returning to this Apple location.

Ratoo Li

Nice staff and much nicer store after renovation.

julissa fernandez

Did not feel welcomed at all when I came to pick up my orders. I work in retail and I know how difficult it can be when all customers want something at the same time but at least say “ welcome in”. By the time I got helped I still ended up waiting another 30 min to get my product because they kept forgetting who’s pick ups we’re who’s. Maybe just a bad day.

Steve Sun

Super friendly and knowledgeable Genius Bar staff!

Darshit Jethva

Regularly degrading Quality of Service

Serena C

Their staff should have more training on customer service. They have no passion to provide service to customers.

Esteban bussdown_steven

Very crouded especially on the weekends

Mark F

Poor/non-existent customer service on the phone and Genius appointments don't work. The Apple website tells you when the next genius appointment is available. You click it & it gives you an appointment time 26 hours (next day) PAST the indicated time of the next available appointment. Tried 5 times and could not talk to a human being at this store. Completely useless & very un-Apple like.....Stay away!

Ryan Gehret

I historically love the Apple Store but this one just seems like it's not there. Went in today for a screen replacement with a friend and the whole time the rep was being snobby and rude. I also have been here a few times recently (long story) and it just seems like most of the people who work at this store are not very nice. Would not recommend going here at all.