Reviews of Simply Mac (Computer Repair)

Arkansas Reaper

Please be advised....this is NOT an Apple store folks! That is all....

Kruti Patel

Excellent Staff, Friendly service, great advise

Betsy E

We went into SimplyMac to purchase our first Apple product, an iPad for our daughters online schoolwork. Joel was great in helping us select one and explaining how everything worked and our options. Joel was very friendly and knowledgeable. We are very pleased with our experience. Thanks!

Whitney Webb

Thank you to Joel (management) and Kaitlynn for helping me trade out my Mac desktop for a MacBook Pro laptop! Made the trade super easy and quick and cheap for students!

Todd Padilla

I am happy I have somewhere that I can go and get great information about my device and with real apple technicians. Unfortunately there are a couple people that work there that have no clue what they are doing and don't give very good or any advice at all, and then you have the 1 or 2 rude ones. I atleast try this place first then if all else fails I call apple.

Steve Hampton

Stood inline for 45 minutes while the staff continued to help new customers coming in. Made no sense at all. Waist of time!

Karen Lipford

Totally unprofessional. Only one employee and one trainee. I had to help a customer with the same issue we were having and then after we both got verbal the employee said “oh yeah. There is a recall about that problem” Before that they were wanting to charge $20 just to reset the phone to factory settings, which is something we can do ourselves. Our family of 6 will switch from Apple to anything Android. We are tired of incompetence and scams.

michelle deason

This store has the absolute worst customer service. I had, and continue to have a horrible experience just trying to get the product I purchased over 3 months ago!!! I’ve attempted to pick up the “out of stock” item 4 Times now and even called to have it shipped to me when it comes in, to no avail! Now I will have to file a fraudulent claim with my bank to get my money back on a product I purchased from this store that they refuse to deliver or produce to me! Never again will I shop at any of these stores and I will share my story about them to everyone I can.

Jason Winchester

We dropped off our Mac to have it worked on. It took almost 3 weeks to get it back. We called several times to get a status update but the mailbox was always full. So we would call the sales line and were told on several occasions that it was almost finished and would be ready within 24 hours. Poor customer service is an understatement.

Chris Essary

Fast, friendly service at a reasonable price.

Martha Bader

Had to have my iPad reset very knowledgeable people, wonderful service and was only 20.00. Joel the manager was excellent to work with!!!!

Angie Hartwig

Fantastic customer service! Thankful to the excellent staff at Simply Mac at the Promenade Mall in Rogers. They went above and beyond even in the midst of a very busy morning to take care of everything my Mac needed!

Jill Simpson

The young man was very helpful pleasant and patient even though they were having a lot of trouble applying some credit cards provided by verizon. I would recommend this place highly

Matt Stewman

Was directed here by Apple support to use their Mac floor model to correct a hacked itunes related issue they could not fix over the phone. Store wanted to charge $20 for a 5 second log in/log out. Best Buy let me do it for free. If 0 Stars was an option, I'd have chosen it.

Jay Jones

Horrible! I walked in an the young lady just looked at me didn't ask if I needed any help. Just sat on her phone. So the guy finally asked if I needed help. Told him my screen was loose. He tells me without looking at I there is nothing he can do. So then I showed him it was minor. He takes off my case (without opening it) to see wha was actually wrong An says "I can have my tech look at it for $39.99" for what seemed like just tightening it up. Which seemed rediculous. I didn't mind waiting my turn but he seemed more focused on the girl he was helping. My thing is he didn't even see what was wrong or how it could be fixed. So I asked for another mac authorized place he says "I don't know, never been there". Just poor all around service, I'll never go back there. An will tell any of my friends about my experience. A little help or patience goes along way. The only apple authorized repair place an you auto say "you can't fix it". Ok!?

TheAdvocate

Terrible customer service. Giving this store a one star rating is kind.

Margret Currier

They couldn't help restoring of an iPhone S

John Kopp

This place sucks. Just lots of excuses like Apple prevents us from doing much with support. Or, we are own by GameStop so we really are not an apple store. I do not recommend you let Apple talk you in to coming in here for warranty or anything else. Also, if they sell it it is clear that they will not stand behind it. So disappointing when a small business spends most of their time saying, “We can’t”. Growth comes from saying, “We can most of the time”.

Roger Vanhoose

My iphone was getting hot and battery life was short. They ran a short diagnostics and told me that the battery needed replaced. After I got a good backup I took it back in and they replaced it in short order. Very friendly staff and quick service

adfix media

Bought an iPad Pro, opened box seen that the front bezel was white. Walked back 2 mins later to exchange for a black screen. Didn't have any in stock, was charged $100 restocking fee for an item that was never used. Shame on you Simply Mac.

juan

If you don't look like you are gonna spend lots of money at the store they don't pay attention to you or care to offer assistance.

Jim Gallagher

Kathleen is a rock star. Always professional & knowledgable.

Christina Hahn

They were able to fix my MacBook Pro in a matter of hours. Excellent staff, great knowledge, friendly service

Erin Rogers

Dropped computer off with intention of purchasing an external hard drive to retrieve information and said it would be 5-7 days. Tried calling multiple times on days 8,9,10. Finally drove up to the store and was met with they are working on it and it's just about done. 1.5 hours later it wasn't working and to call back on Monday. Finally got through after multiple times pushing 2 and Nathaniel answered. He told me that after they had moved a little bit of my desktop that it was ready to go. Drove up there and was handed my completely restored Mac with no external hard drive. Based on multiple conversations it was implied that they had gotten at least some information off. But, there was absolutely no regards to customer service whatsoever. I know they did not even attempt to look at my computer until I walked into their store in Day 11. Now, I have brought back it back to my IT department and they can't get it to do anything, so I paid for a restore that we could have done 2 weeks ago and it still does not work even though they supposedly checked the diagnostics. I know they are one of the few who service and the sad thing is while I was there I ordered a battery to be installed in 2 weeks for my phone. I can't believe I have to go back. But I won't after that.

Summer Backstrom

Clown town. Total circus. Order online.

Cory Garren

Staff was friendly and helped as much as they could with the issue. Great store to have in the area.

fairy bear

This place is horrible. In my experience anyway. I am an android person, however I had to pickup a computer for a friend. They had this computer for 3 months. Every time i we called, no one would ever answer the phone and when I would stop by to check on it, the guy was always "out to lunch". One day when I was in the store, I mentioned that their reviews mention that they don't answer their phones. They had the audacity to tell me that they don't answer bc they are busy helping their customers. Yeah, right. Anyway, if you have to get your apple products fixed, I would highly suggest you do your homework and go somewhere else.

Benjamin Schaap

Nice building and location, but pricey.

Kristen Wroten

The staff at Simply Mac was fantastic. One of the employees had just been promoted and was still trying to gain access to the programs and ordering process. He went above and beyond trying to get my mac fixed quickly and efficiently. My only complaint is that the store could not fix it and they had to send it to apple to get it fixed and they did not call me when my mac came back in, which delayed me getting my macbook back that week (I'm a college kid!). If you're trying to call the store make sure to select "shop" option (or something similar to that) instead of the "speak to a representative"

Joyce Robertson

Great service. I wouldn’t have known about them if it wasn’t for Chance at TMobile, he walked me over there and told them what I needed. I would definitely recommend them for all your MAC needs and TMobile over any other provider as I have tried them all and like the prices and services the best. The manager at both locations were attentive to my needs. Located on Pinnical Hills Promenade, Rogers, AR.

Cody Hood

If you all need anything at all go and see these guys. They have taken care of many of my devices. Huge thank you!

Samuel Dalton

They were not able to help me with my issue with my AT&T Apple iPphone. But the way they treated me was completely not acceptable I understand if you can’t help with my specific issue then there is no need to be rude and make ugly faces the woman helping appear to be the manager and if that is how managers at then there’s no reason for me to shop here.

Roseanne Kissee

Not responsive to customers coming in. The store needs a dedicated sales person to welcome customers (like ATT store does) and get them signed in when they enter. Another customer and myself were waiting and one sales person was with a customer already. Another sales person came from back room and went straight to back counter and picked up their drink and faced the wall, not even eyeing the sales floor to noticed the two of us waiting. I had to finally walk up to the counter to get attention when they should have immediately asked for the customer that was next in line. When I was finally waited on I rec’d good service.

Milosz Golik

My Macbook screen was out and they were able to fix it within a few days! Friendly staff and great service. I will definitely come back!

Francis Hwang

I tried calling about 5 times in a row and they kept hanging up on me. Not out of disagreement on anything. Literally pick up and hang up. I know this because I could hear background noise when they pick up. Amateur hour.

Dereck Strickland

Todd Ghys is amazing. The company is complete garbage.

Billy Chase Goforth

Worst customer service I’ve received this year from any business. From the initial call to make an appointment to the actual in store visit, this wreck of a business was a disappointment at every step. Do not recommend. Will not use again. A terrible experience. Save your time and money.

Mary McCully

Assistance was timely, positive and provided what I needed.

Lori Krie

Great! Fixed my daughters phone.

Conrad Pritzker

SMH at people expecting Simply Mac, a certified Apple repair store, to not be more expensive than a non-certified third party. Duh. You're paying for the higher quality and lower risk.... Second, I have been using Simply Mac in Rogers for three years. They are always great with me, and their repair team can fix almost anything.

Deepak Gupta

Good store, Nice associates. They helped me with my iPhone charging point.

Kaitlyn Wyre

On a beautiful Saturday, 5:00 p.m., there were two employees. We were ignored completely by them, who were working with customers and didn't acknowledge our presence. When asking how long it would roughly be, we were told "I can't give times, I'll get to you when I can." Another customer who came in after us was helped first. Still we were ignored. I get they have customers, but not even saying how long it would take (letting alongside looking at us) or saying sorry had us out of there. at one point one of their super-sensitive alarms went off and THEY LET IT BLARE. They didn't even look up and it blasted throughout the store until an employee came out of the back, turned it off, and promptly went to the back of the store. NEVER going here again.

Luther Green

good service

debra Mountain

they were very accommodating and handled my problem efficiently

Kathy Raines

I've had trouble with my iPhone for a year and finally decided to get some expert help. I drove in to the Simply Mac store and was greeted by David. After working on my phone a few minutes and patiently answering my multiple questions, he took my phone back to his supervisor (Tiffany??) to get some clarification. At first he thought I had a software corruption but, after working on it further and another conversation with Tiffany he decided it was truly just a storage problem. Nathaniel pitched in at one point and tried to "jump start" something using his tricks of the trade. All to no avail.... finally the consensus was I just REALLY need a new phone with more storage to accommodate my usage. While they couldn't fix my problem they DID validate my feelings of frustration . Since I was in there for so long, we were able to chat about other things and we got to know one another a little bit. Even though I left without my phone completely fixed...I did leave VERY SATISFIED! Hey, Nathaniel, I'm listening to Emancipator, right now!! Some home baked goods are headed your way in the very near future guys! Such a pleasure meeting and talking with you! Y'all deserve ALL the stars!⭐️⭐️⭐️⭐️⭐️

Holland Belline

Everyone was so pleasant and knowledgeable! I got my phone back very fast. I will definitely use Simply Mac again!

Jane Moores

Excellent customer service! Joel was very helpful & shared some very good advice.

Wes Brubaker

Very disorganized. Staff seems more interested in selling than answering questions about products. Seems very commission driven. I will not revisit this store.

Gary Stith

I had an appointment to reset my password for an iPad. A technician left my employment and had reset the password for entry into this iPad and did not leave the code for us to access the device. I was helped by a guy named Joel(manager) and he charged me $39.00 and informed me Apple would be calling me in a few days to assist with this problem. I thought this was odd because I could have called Apple, myself, but I was willing to follow the process and have this issue taken care of without spending a huge amount of time working on repairing this device. Apple did call and their only objective was to reset my Apple ID, this was even close to what I needed and to spend $39.00 just to reset my Apple ID was asinine. This is only a 2 minute fix, and it cost me $39.00. So I ending up calling Apple directly and going through the arduous and tedious process of resetting the 6 digit code for entry into the iPad. I was successful after 2 1/2 hours. Since I received no help from Simply Mac, I called their store in Rogers and tried to reach an associate to request a refund for my $39.00, I was put on hold for 1 hour before I gave up. I called back the next day and was answered after 30 minutes of hold time. I asked for Joel(manager) and was told he was busy and I would receive a call back, it's been over a week and still no call back. Bottom line, I will never refer anyone to use this store and their services.

Ralph May

I wish there was a way to give zero stars. In addition to be extremely slow and understaffed they lack knowledge of Apple policies

Jake Franklin

Had a new iPhone 6a plus for two weeks. Nothing but trouble. AppleCare tells me it's probably a hardware problem and they would replace my phone. Gave me four options: pay $30 for an overnight, drive 90 min to Tulsa, drive 2 hours to Springfield or drive 10 minutes to Simply Mac in Rogers. I chose the 10 minute drive. Went into the store and presented my case number AppleCare gave me. Skinny snot nose kid Adam says he doesn't need the number and he'd have to send the phone off for diagnostics. 7-10 business before I'd find out if they'd repair my phone or give me a new one. Snotty attitude. I told him Apple said simply Mac would replace it. He told me they don't work that way. Called AppleCare. They told me Simply Mac should have replaced the phone. So Apple waived the shipping fee and is sending me a new one overnight.

Tom De Luca

I've used Simply Mac in Rogers AR twice so far to bring my 2012 MacBook back to life and once for an iPhone repair. Did I have to wait, sure. Did I spend more than I expected - hard to say, anything ios tends to cost more IMO. With each visit, I was explained what and why was to be done, never sold more than what was recommended, always told the pros/cons and in one instance talked through a self-repair that I could complete. The trouble they face is that they operate in a 'bubble' not a city. They're one-of-two choices in town and demand is simply greater than supply.

Ty McCarty

Great service! Went the extra mile!

Douglas

Contrary to what Apple Support may indicate, Simply Mac isn't a part of their organization. I was told as much at Simply Mac when they told me that they were unaware of my appointment because they don't honor/use that system. I let them know that I had tried to call to confirm three times on the day before and had even left a message after remaining on hold a minimum of 10 minutes each time. I received no reply, drove 40 minutes out of my way only to be told that I would have to come back when they get the part in stock, about two weeks. I should have paid attention to the 44 one star reviews out of 70 total.

Gaetano Mariconi

Worst customer service.

Ben M

Since we don't have an Apple Store in the area, this is the next best thing. I guess.

Josh Coleman

Great customer service, willing to help with anything you need!!

Dan Yore

Got my iPad running after months of not being able to use!!

Matt Holland

Would love to be able to leave a proper review about their service, but since they never answer their phone I’m unable... Tried calling maybe two dozen times across two separate days (within their business hours) and they never answered.

Barb and John Shie

Joel and his crew were thoroughly helpful in training us and guiding us into our new computer. We would and WILL recommend this Simply MAC to others!!

John Tucker

Under staffed, under trained, horrible place. But it's the Apple store around so we are all stuck with it.

Yurgis Bacallao

Poor service specially over the phone

Margie Hightower

Bad customer service! Rude

DJ Reese

Don’t even consider doing business here. Had my daughter’s phone for a week to replace the screen, no communication whatsoever to let her know if it was ready when they said they would call or email. Tried calling multiple times throughout the week and can’t get an answer. Went to the store to see what was going on and then they couldn’t find her phone..after nearly an hour her phone was returned to her with the battery completely dead. I’ve tried all evening to call and speak to a manager, no answer. There should be a negative star rating option.

Lakshmi Narayanan

The ipod nano OOW replacement service was really good. The person Kimberly suggested better option to get replacement and got it in 4 days as mentioned. Thank you Kimberly! Probably can revisit on service time taken for every request as it causes long wait sometimes, pickup is little faster and than giving for a service.

Erin Rosa

I highly recommend you bring your computer issues here! They are so knowledgeable and helpful!

Chet Savage

Sometimes you have to wait awhile but the staff is always friendly and helpful.

Nain Nguyen

Bad Customer Service EVER.....

Janacek Remodeling

We dropped off our Mac to have it worked on. It took almost 3 weeks to get it back. We called several times to get a status update but the mailbox was always full. So we would call the sales line and were told on several occasions that it was almost finished and would be ready within 24 hours. Poor customer service is an understatement.

Javier Ivan

Bad service, I waited almost 2 hours and they never helped me

Tania Burchfield

Currently pressing two for about 15 minutes and counting.

Tiffany May

They were so honest and helpful! Definitely loved the workers in there. My Macbook is perfect

Bradley Quillen

Amazing customer service! Very pleased with the quality of the repair!

Allison Judson

We stop in a half hour before closing. We were greeted warmly by both workers. My sister in law had a question about ear buds. The gentleman explained to her why none were available at this time. My husband and I were looking for a new IPad for me. The gentleman was extremely helpful and explained my options. He took the time to sync my IPhone and new iPad. Great customer service!

Aaron King

Terrible, terrible customer service. Do not submit your Apple products for repair unless you're willing to be treated like a inconvenience for checking on its status after 1 week. They tried to school me in their policies, which were different than what was told when submitting. No where close to Apple service, more like a shady mechanic shop.

Sabrina Gail Bradley

Very helpful, knowledgeable staff. Appreciate, too, that my phone was still under warranty

Nehal Jain

Amazing customer service. The staff is very knowledgeable, helpful and takes lot of interest to solve their customers problem. Alex and Joe were really nice and helpful. They patiently answered to all the questions I had, and also helped me fix my iPhone X screen within a day. I am amazed by their friendly and welcoming gesture towards their customers. Would really recommend Simple Mac.

Michael Day

Great bunch of people. Friendly, helpful and informational. Not pushy salesmen.

Cliff Wogamon

Waited for an hour being #8 in line. First 5 went fast. Last 2 took the hour up. Two people came in just before my turn and they waited on THEM 1st. I gave up and left.

Elizabeth Gray

great people and great service

Mychael Stewart

Really helpful staff and a great atmosphere. I went in last week with questions about fixing a work computer, and they addressed the concern and gave me some good options. Then I returned to get a pre-owned machine, and they were helpful, knowledge and quick. It was a pleasant experience and I'd recommend them to anyone looking for Apple products.

Rafael Ballesteros

Horrible experience I dropped off my MacBook November 5th and still have not heard anything back on my diagnosis. I don’t live close so I’ve been calling them every single day for the past week and left a voicemail and still have not received a phone call back. I would like to atleast know the status of my laptop. (November 28th 2017)

Scott Nichols

How about you get a working phone number

Rose Tacker

very helpful and polite

C. Cutright

Fast and efficient

Carole Swope

I was very pleased with the help I received. The guys knew exactly what to do.

Michael Baker

bad, bad experience. dropped off computer 2 weeks ago and haven't heard a word from them. multiple phone calls and not once has a person picked up. they sent a "rate your experience" email without ever contacting me to let me know the status of my repair.

Jon E.

T-Mobile sent me here to see which carrier a recently-bought iPhone was tied to since it was sold as "unlocked" but obviously wasn't. T-Mobile told me this Mac store has a device they hook it up to and can quickly tell me; super simple. I walked in and waited in what appeared to be a small line at the front desk. After waiting about 7 or 8 mins, an older guy with a greying beard asked me what I was there for. As I began explaining, he rudely interrupted me and asked if I needed work done on a device or if I was "going to buy something". I replied with a smile still and said "well, neither, actually" and began re-explaining, and he even more rudely and condescendingly interrupted AGAIN and told me if I need to get with a "service technician" then I would have to walk to a random spot at the side of the store that looks exactly like every other spot in the store (a desk with a giant apple monitor, just like the 15 others in the store on desks) and "sign in". He walked away and I walked over there pretty amazed at the terrible customer service; to my delight, another customer, an older gentleman who was with his wife getting service from a very friendly technician, looked at me and said "oh yeah, god forbid if you don't go sign in over there. They're always rude like this, don't pay it any attention". I laughed and was relieved someone else could see how ridiculous the older employee was. I signed in and waited for 15 more minutes to be attended to for my simple question. Once I was called, the tech was incredibly friendly and worked on my device for about 60 seconds while talking with me about it. He told me who it was tied to and I was on my way. You could tell by the look on his face and his mannerisms that he wanted to apologize for the behavior of his co-worker/manager/whomever that older guy was, but couldn't say anything. In addition to MY experience here, my co-worker at JB Hunt just had a simple battery replaced in her iPhone 6S and instead of taking 15-20 and then quoting another 10-15 mins for testing purposes after the procedure (like places such as uBreakiFix successfully do everyday), they kept her phone for 2 days and never even reached out to her to tell her it was finished. She gave them an alternate phone number AND an e-mail, and they used neither. A customer should never have to be the one to reach out to a company that has their whole life in their hands; as a former employee of uBreakiFix, I understand this all too well. Save your money and time for a store that actually cares about you and understands what it's like to be without your device for any length of time. Communication is key, and customer service attitude should be at the forefront of everything you do.

Hailey Bonifazi

I’ve never been to a store where the employees are so nasty to the customers. They screamed at us to get out once they closed, and we definitely won’t be back!

Daniele Cunningham

Conrad was exceptionally helpful and knowledgeable about selecting a good Mac for a future engineering major.

Clint Blackwood

Avoid this store at all cost. I took my MacBook Pro to get the screen replaced, got it back with a broken Wifi and Bluetooth, with a cracked protective case that they were completely aware of, but instead let me find out after I got to my car. Worst customer service I have experienced, Apple please change your service provider in this area, it is a disservice to your loyal customers. Will never return, nor anyone I know.

carrie alice roath

David at the store has helped us with two hard issues. We always go see him for all our iPhone issues. Thanks for great customer service!

Ed Pitz

Excellent service and reasonably priced

Ya-Jane Wang

Speedy and excellent service!

Dale Steffens

They were extremely helpful.

Don Johnston

Did a nice job of helping. This store is super.

Meena Mana

Often takes a few days to a few weeks to get anything repaired. I had to bring in my laptop twice for the repair because they installed a slow OS the first time. It’s hard to get a hold of anyone on the phone.

Siera Williams

Great Service! I've been dreading having to get my computer fixed and they got everything taken care of in a quick and friendly manner.

Steve Wilson

Poor and rude customer service is an understatement. Waited 45 minutes for someone to answer a simple question and the older guy with the beard acted like I don't know what I am asking for and this is not the first time (after waiting a long time) my family and I got some lousy answers and attitude. Not sure how this place still has business, may be just for the location. As a business owner, I feel awful that NWA locals have to come to this type of business for profoundly unapologetic, rude and obnoxious service.

Paige Guist

I got my MacBook fixed in just a day. I dropped it off around noon and they said it would be upgraded and factory reset before they closed. If you're trying to get ahold of the store on the phone make sure to select the "SHOP" option to connect to an associate. I called around 8 (an hour before close) to check up and see if it was done. She said she would call me back in 30 min to let me know when it was done. She never called. And I knew she wouldn't, so I went up there before close and they got it done for me. Just keep nagging and calling and things will get done. Also I feel like they don't have enough technicians. Other than the girl on the phone, everyone was pretty friendly.

Chris Bradley

They did a great job on fixing my phone

Kelly Olsen

Katie at Simply Mac Rogers is fantastic! She was wonderful last week and also once in the past getting the information I needed, discussing options, and calling me back when she said she would. I don't know what they're paying her, but Simply Mac needs to double it and promote her. It's incredibly difficult to find that level of very conscientious, very friendly customer service anywhere.

Stephen Brewer

Worthless! Not sure how they even stay in business.

Pulse XyZ

Worst service ever! Never going back there again. I waited 25 minutes for someone to come and attend me and they never asked if I had a question. If I could rate this a 0-5 I'd rate it a 0. I understand if it was the first time but it's been my third time there and of course always had me waiting.

Andrew Osborne

Kathleen and her crew were very friendly and eager to help me out. I went threw a long process of having to get a new phone. When my old phone stopped working properly, I thought it would be a small fix, at first. Kathleen was quick to diagnose the problem and offer solutions. Highly recommend them for all of your apple needs!

Karrie Parman

Wasn't impressed with the service I received.

tina thomas

The phone was taken care of but the employee never gave us back the Sim card and we had to go to AT&T to get a new one It would have been a good idea to mention that it wouldn't be sent back or to just simply pop it out of the phone and hand it to us.

Gene or Ted

I was having difficulty with my iPhone which I had purchased from a Verizon outlet. After months of visiting the store for help without a satisfactory resolution, I finally gave up. But a Verizon Customer Rep in Dallas called me and suggested that I take my phone to Simply Mac in Rogers, AR. I did, and in about 40 minutes, the techs had the situation solved, and advised me on how to utilize both my phone and how to navigate the internet for even better satisfaction. I like the name that Simply Mac gives their technicians: Geniuses. I agree with that. And I highly recommend Simply Mac.

Roxane Hartley

The employees were friendly and very helpful. The wait to get service was 45 minutes on a Thursday evening around 4:30. The manager went above and beyond trying to fix my phone. It had to be mailed off to apple for warranty repair and I was updated during the process.

Andres Saldierna Chavez

i walked in and nobody greeted me go to best buy instead

Tourettes 17

Worst experience of my life! Please don’t waist your time or money. This is most dysfunctional business. Paid them to do diagnostics work on my computer and they couldn’t figure out what was causing the issue. They offered to refund my money but now they won’t return my calls to full fill this request. They stated they would need to contact the corporate office for a refund. What a joke!!!

Eli Merryman

people need to understand that the workers arent carhops, they dont come to you. if you have a problem then you need to go ask yourself. if you walk up to them they are extremely nice and helpful. some people go in just to charge their phone so not everyone in the store needs help. quit complaining people

Ethan Davis

If i could give 0 stars then i would, horrible experiences the multiple times I've needed to use their services. The People who work there are nice but EXTREMELY un helpful. More worth it to drive 2 hours to Tulsa for an actual Apple store

Tim Wallace

Very impressed with the knowledgeable service at this store. They even helped me figure out an issue I was having with a MacBook I had bought elsewhere.

Miriam Garcia

Called horrible phone service they said they have no time to help me over the phone and had more priorities then to stay on the phone will never go here zero starts!

Edward Bednarik

AS ALWAYS SERVICE AND ATTENTION WAS GREAT. ..................

Kanat Bekt

These guys don't know anything about computers (one guy didn't even know what a Terminal was). One guy was very rude and started ignoring me when I asked what I actually paid for. These guys charged me $410 for simply shipping my Macbook to Apple Care. They literally did no service other than to ship my laptop. The Apple Care would have charged me $199 for the same service if I sent it myself, but it was already late. Additionally, they did not return my SSD that I had could have repaired or sold. In conclusion, these guys are incompetent and are ripoff.

Bart Kuhns

The people at this Simply MAC are awesome! I have had several devices serviced and repaired over the last two years and have been very satisfied with the results! Staff are friendly and helpful!! Thank you Rogers Simply MAC for providing such a great service and experience!!!

Matthew Barber

Pictures of shaggy on every phone?

Aaron Rogers

Company has really gone downhill. Don't bother going unless you want minimum wage quality employees handling your multi-thousand dollar purchases and critical repairs.

Sharad Shakunt

Very helpful staff

Dustin H

Interested in buying a MacBook pro, as a first time potential Apple owner I wanted to talk to someone with knowledge about them. 2 customers in the store, 4+ employees. I played with a MacBook pro for 5-10 minutes, not a single employee (all within 10 feet) acknowledged I was there. I may have been invisible I'm not sure.. Won't be back and won't be buying my $2700 MacBook pro from them.

Mary Alderman

Tonight I walked in to Simply MAC store and I bought 2 MacBook Pro’s and was quoted the price in the store which was 3134.37 with the warranty on it for three years for both computers, and after I got the price I said that’s fine I will go-ahead and purchase both. The girl that helped us her name is Brittany and she ran my credit card through and then we left. then she calls me two hours later and tells me it’s going to be an additional $600 because she had a glitch on her computer and now she’s saying that I owe her more 3771.10 and to be honest I think she screwed up and was trying to cover her butt. This employee should be fired for an unauthorized tranaction... I said I’m sorry I am not paying anymore, because this is the original quote that you gave me and I even have the receipt for it. She proceeded to tell me she is going to call her manager and try to get this resolved. So about 2 hours later I go in on my credit card App on my phone and I noticed that she charged out another charge of $3771.10 without Any authorization to do so.... I tried to call her back but by then they were closed and I realized I’ve been charged over $6000.00 dollars. People watch out for this company. I have already contacted my credit card company and my attorney. It is illegal to charge anything without authoration!!!! BEWARE IF THIS COMPANY

Haley Liberatore

Was sent to the Tulsa Apple Store to have my phone replaced. The Apple Store cleaned out my phone with a can of air and a brush, resolving the issue in a matter of seconds. I drove 2.5 hours due to lack of effort and thoroughness on Simply Mac's part.

Mary Haynes

I brought my 2 1/2 month iPhone 8 plus in to get the glass replaced. When I came back they informed me that the home button had been broken in the repair but I could use a button that appeared on my screen. I said no thank you I’d like it fixed. They sent it to Apple and 6 days later I got a refurbished phone, the sound on a phone call to someone on the other end was distant and very hard to understand. I brought it back and they tried diagnostics and then I called them they said it sounded good. I called my husband and he couldn’t hear. It was the same. I was disappointed that it wasn’t my phone and they kept telling me it was, finally they said the front and back cover was kind but everything in the inside was replaced! They have assured me I would get a new phone and not a replacement. We will see, I haven’t got my phone back. I would not recommend them, which is sad because I always heard Macs we’re the best. I still paid for the glass repair which I think they should return. I could have sent it to AT&T and had it repaired for 49.00 or they would have sent a technician to me. I am very disappointed and don’t believe I will get a “new” phone but another refurbished which stinks because mine was brand new!

Diane Krause

I had to schedule an appointment because I did not want to wait for one hour. The store was extremely busy as it was late on a Saturday afternoon. When I returned two days later for my appointment, the person helping me was very friendly and helpful. I left a satisfied customer. The reason for only 4 stars was because I had to be without my I-phone all weekend!

Andrew Menna

Love this place! But why are there pictures of shaggy on all the phones? It is very concerning.

Michelle G

Thank you Simply Mac! We all depend greatly on our phones and devices and when they fail us we can find ourselves in a panic. Great advice and customer service helped to restore my sanity. Special shout out to David for his patience and kindness during a very stressful time getting everything reset.

MORIAH SANTIAGO

They get the job done and fix computers well but are almost impossible to get in touch with. Every time I call I don't get an actual person and when I e-mail the store manager, my message is returned to sender. I hope they can step up their management and communication because the store fixed my computer well and I would like to continue giving them my business.

Bel B.

Minus 2 stars because I had an appointment and still had to wait. In general, every time I have been in there it has always been at least a 45 minute wait. Also, the location is understaffed. Simply Mac needs to open another location period. The only good thing I have to say is that the staff did what they could and also my service was completed.

Julia Montgomery

I called Apple Support to get them to help me with my Macbook and its flashing screen. After they had me reset the PRAM and other things, it still did not fix it and they referred me to Simply Mac to repair it. I am an online student and it was important I get it fixed asap. I drove to Simply Mac twice from Fayetteville. The first time, there was a total of 2 people working up front a woman and a man. The woman was nicer but the man seemed completely disinterested and it seemed like he was bothered by my presence. He then started helping another customer when I wasn't even done asking questions; it was like he had decided I no longer needed any help. Repairs were backed up at the time and it was questionable how long it would take, so I kept the computer with me to do classwork. I returned later for a second time (a couple days before Xmas) hoping they could fix it during my winter break and have it back for when school started again. This time I had a better experience with the different man that helped me. He actually ran a test on it for me to see what was wrong, but apparently he either didn't do the right test or it didn't work out right because he hadn't plugged it in to a power outlet. I was told they weren't accepting computers for repair at the time but they had some repair people coming in the next week and to call back then. I called back then and finally after half a dozen or more attempts, someone finally answered. He told me that even if they did take it in it would probably be like a month before it was finished. He was nice enough to tell me about Megabyte Computer Center who could possibly finish it earlier since I was in a time crunch to have it done when school started again. Really glad they answered the phone that time so it spared me from driving up there a 3rd time for no reason. In summary, it's a miracle if they ever answer the phone and it's ridiculous I couldn't get my computer fixed in a reasonable time and also ridiculous I wasted time and gas driving there for no reason because they wouldn't answer the phone before. Ended up going to Megabyte, they answered on the first phone call and it was done after 4 days.

The Chad

THE worst experience at any Retailer who sells or services apple (or any type) of computer... This place was no help and tried to sell me a 2012 macbook for $700!!! All i needed was a battery which is the same model that is in the 2012 macbook, but they said they cant even buy the battery or fox mine, then they tried to sell me a laptop with the battery they supposedly can't sell, service or replace!?!?!? One star bc i had to pick one of the four. If i could rate them, it'd be a negative ten.

Micah M

Couldn't purchase a new mac cable, using cash, without giving them personal information. I left and bought the same item from Best Buy without any hassle. I will not be returning

Lisa K

Terrible customer service. I went to Simply Mac just before Christmas to have the battery replaced on my iPhone 6s as part of the battery replacement program through Apple. I was told that it would take about a month to get my battery in. I called yesterday because I had not heard from Simply Mac to see where my battery was and when it would be in. I was told that the previous manager (who has since been fired) sent all of the batteries back without calling the customers to let them know that they were in. Unfortunately, according to Tristan Simply Mac corporate has put a freeze on ordering any batteries under the replacement plan until spring so there is nothing they can do. They said my battery came in on the 22nd. It is now the 8th of February and no phone call to let me know this, no offer to help other than I needed to call Apple and have them deal with it.

SE Vogel

Diagnosed the issue with face ID function/camera on my iPhone in a few minuets. Gave me my options for back up and repair. I opted for the warranty repair on the phone. They repaired and returned it in 48hrs. Fast, accurate, professional customer service. I would use Simply Mac again.

Brian

This is the second battery replacement that Simply Mac has performed on my devices. Could not be happier with my experiences. The battery price ($70 out the door) gets you Apple certified techs and an Apple certified battery that retains the factory warranty. Both times the device was ready earlier than promised.

Chris Eubanks

Awesome customer service!

Gilbert Ramirez

Terrible customer experience. If you're simply looking for a place to buy Mac products and nothing else, then you're good to go.

Jennifer Vanhook

Poor customer service. There isn't anyone at the front to greet you when you come in. A tech was in the main part of the store but did not address any of the waiting customers. Sign in computer in the front is the only way to get your name in.

Douglas Parchman

i have tried to call and speak with someone and i am placed in line to wait my turn and each time someone has picked the line up and intentionally disconnected the call. service inside the store is below average at best.

Andy the tiger And friends

Horrible customer service, they could not restore a fourth generation Apple TV I went down the street to megabyte computers and they restored it within 15 minutes and they had way better service.

Gilda Underwood

I had no idea my I watch was under warranty. You made my day when you sent my watch back to Apple and I received a watch replacement.

Prabuddha Chandrasiri

After talking to their employee about my phone issue had to wait about 20 mins more until he finishes attending the customer he was with only to know that I have to sign in their system and wait about another 20 mins In their line. Too bad that they could have told me that at first.

Al Fowler

Their website says to use the Apple Support app to schedule service. The app has you call Apple, which does not result in the ability to schedule at thus location. At least when I went to this location it only to an hour wait to have a bad experience.

Chad Morrow

Don’t bother taking your business here. Take your business to MegaByte they are much friendly, and much more knowledgeable. Took a phone here to have the battery replaced. They claimed they were unable to get the phone open... claiming the screws were third party and therefore were unable to work on it. The phone in question was factory sealed. Took the exact same device to megabyte. They opened it right up and stated they had no idea what simply mac was talking about. Simply Mac is owned by GameStop, and not a true apple store. Honestly surprised they can claim to be an apple authorized retailer. I have known several people who have gone here, and had their devices damaged by Simply Mac only to be told it was done before it arrived.

Heather Blose

I showed up Thursday and was there for over an hour, I made an appointment for Saturday at 11:40 am to have the camera replaced on my BRAND NEW haven’t even made the first payment iPhone XS Max because the portrait camera went out. I showed up at 11:40 am had to check in, gave them my phone and was told 1-2 hours “closer to 2 hours because someone came in with a bunch of repairs” I made an appointment and now I have to wait because of someone who walked off the street? That’s not right to start with. I came back at 1:45 pm had to check in and at 2:20 pm I was told “There is a stripped screw we are trying to get OUT so it’s going to be at least another 30 minutes” soo 2 hours and 20 minutes after I drop my phone off you are just now trying to take screws out? So I am spending my Saturday driving back and forth to this store which is 20 minutes from my house with my 9 year old and 5 month old because they didn’t start working on my phone when I originally dropped it off, they waited 2 hours because they should be trying to put the screws IN because they are finished not take them OUT! Save yourself the hassle and just drive to OKLAHOMA because after multiple trips and wasted hours it’s the same time!

Jonathan Xue

very bad experience here. it will never come again

Manda Nevaeh

If I could give this place zero stars I would I waited for over an hour to be helped and not one person said anything to me they literally didn't even act like I existed I was there before a million people showed up and they talked every person around me and not one word to me... So I left with a still broken computer don't go there waste of time.

Leanna McKinnie

My iPhone had died completely. Received my replacement phone and was instructed to swipe all data off do my iPhone, how could this be done if it wouldn't turn on??? Well to the rescue was Tiffani, she was able to determine the exact issue with my dead iPhone and get my information off too. Helped me set up my replacement iPhone. Not only did she go above and beyond customer service, she was empathetic to my current circumstances. I highly recommend this store and especially Tiffani!!! I have other Apple products and will be seeing her soon! Thank you Tiffani and the rest of the team!!

M J

Good

stacey mullen

***Apple should be informed on how poorly Simply Mac is representing their products and services.*** I stumbled across Simply Mac in Rogers, AR to take some classes on what and how to use my new Mac Book. I paid a high price for 2 one hour classes and felt rushed as well as did not learn anything. I did speak with the Area Manager about the poor experience and he was very apologetic, but did not offer to have me come back in to re take my classes for no charge. The second time I went in to this store, I stood and waited for 10 mins until I was acknowledged. Their was no customers in the store. Really? Today is 7/4/18 and the store is open and I am on the phone waiting for a representative to pick up. I keep pressing 2 so I can continue to hold. It’s been 15 minuets. I will never walk into this store again and will tell all my friends and anyone that is looking for Apple products and or services not to waste their time at Simply Mac in Rogers, AR. Stacey Mullen

Sarah Hendley

This was the worst experience I've ever had with getting my computer fixed. I chose the worst place to go. It took theM an entire week to even do diagnostics (which they lied about the days they did it) just to tell me an extremely overpriced repair. They never answer the phone and the woman at the desk gave me an extremely wrong estimate on the price of my repair. Overall terrible experience. I will never come here or recommend it to anyone. I got my computer fixed elsewhere at MegaByte 5 minutes down the road and they fixed it in 4 days and it cost me $200 less than this horrible place. Save your time and DO NOT GO HERE.

Manville Michael

Horrible service. Dropped off my laptop. They have had for a week and a half. Went in on Saturday and they said it was next in line and they would call me later that day. It is now Tuesday and no word. Called and no one would answer. I let it ring for 15 minutes. I would have given them fewer stars but I had to select one star

Michael Brown

We had a horrible experience with this place. Having to call Apple support to try and resolve the issues. The estimated 5 to 7 business days and going on two weeks without the phone. Wished we would have requested a shipping box from att and sent it to them for the warranty replacement.

Terrie Wilkey

This was my first trip to Simply Mac. I will be coming back when I need help in the future. Katie K. gave me excellent customer service and helped to solve my problem with printing my photos. She identified and solved the problem in less than 30 min, She did not have a photo printer on site to see if printing was possible but I took my phone to the nearest printing facility and it worked. I had no idea of all the help this store can provide, but I will be back whenever I need assistance with my apple phone. I may even be ready to upgrade to a new one soon Thank you Katie, you did great!

Beverly B

I thought the sales people were helpful and responsive, unfortunately if you live an hour away from the store, you CANNOT reach anyone at this store by phone. Voice mail boxes are full. I simply wanted to call to verify my computer was ready. This happened repeatedly over two week period.

Ami Thakkar

I've been there several times for issues recently and have had a great experience every time. Management is doing an amazing job there!

Larry Little

Staff has great knowledge and super helpful.