Reviews of Geek Squad (Computer Repair)

Kim Griffin

Sitting waiting for computer because when you leave computer sits . Day four 500 later nothing

Gary Marino

Very proficient and profesional

Barbie Capri

Terrible service !!!

Matt Milsap

Said they couldn't fix my Lenovo Yoga, tried to sell an new laptop. Brought it to local shop and it only had a loose cable. AVOID

kyle reale

Knowledgeable staff. Friendly. Busy at times.

Collin Michael

Perfect if you're looking for overpriced, incompetent service! I bought 2 years of geek squad protection for my laptop, and when my hard drive started failing I brought it to them. I'm capable of replacing it myself, but I bought the service as a type of insurance because it was sold to me as a "we'll repair all problems under this service at no additional charge." Well naturally they don't cover "all problems," and after waiting a week for them to confirm my hard drive was failing (I showed them the test results to prove it when I dropped it off) they informed me that I would have to order recovery media for the hard drive (decent customer service would order the part for you and charge you at the end, right?) So I spent the extra 20$ to get a flash drive of data mailed to me, and made the trip up there the next weekend. At which point, then they will finally sell me a hard drive (note: also not covered under my "protection plan) and install it which will take a couple more days (can be done easily in an hour, I've done it.) Then they call over a day later to inform me that the hard drive THEY sold me won't fit in my computer and again I will have to special order it!! At this point I've spent 3 weeks waiting and bringing them parts and no progress has been made on my computer. In conclusion: NEVER BUY ANY GEEK SQUAD SERVICE Instead, pay your local slightly above-average 12 year old to look on youtube and fix it. I bet he'd be thrilled with 20$ and could do it exponentially faster.

Wendell Leckbee

Can't get through phone or chat. Ability to contact is not good

Stephen Blazick

We have used them four separate times to help setup our house. Margie did all of our TVs and I can tell you she is absolutely amazing. She does a clean job and makes sure you have everything you need. It’s not their fault it’s a little pricey but the job gets done well. Thanks Margie!

HA !!

I did not use the GeekSquad. I DID pay for the monthly service to cover damage on our new Iphone 6's (I bought 2). We paid $8.00/mo for each. My fault for not reading the fine print. But we have a broken screen and even though I have paid every month, it will still cost $149 to repair it. I can go to the Apple Store and replace it for less. Sooooo for $256 - I get nothing of value and I will go to Apple to have my screen replaced.

Catherine Frenzel

Agents are well-qualified to answer my questions and resolve my concerns with patience and respect. An employee at the near-by counter commented to me after my appointment that she chose to work at Best Buy because of the wonderful climate created by the Geek Squad agents. Thank you!

Don Quaintance

If I could give negative stars I would. Called specifically for a problem, told to come on down to fix. Got there, waited 15 min for someone to come out and go "oh, we don't do that". Awesome. Hate them.

John Pan

Brought my hard drive here once for backups, I paid almost $100 bucks for a couple of DVDs worth of data. When I tried to restore the data, the DVDs were unreadable.

Anonymous Girl

Guy was cute, and very knowledgable!!!

Niels Appelman

They replaced the battery in my iPhone 6. After the repairs the screen was loose. Nothing could be done about that. Ridiculous. I bought a toolkit for the iPhone and fixed it myself in 10 minutes. Also the battery is not recognized anymore. As an official Apple reseller i would think that things like this would be checked after replacing the battery. Will not go there anymore.

Karen Kohn

I went to geek squad after I bought a iPad online from them. I wanted them to set it up. I go to the line which I was the only one there and the guy told me I need a appointment if I wanted to see them. When did this happen ? I am a silver card holder. I really don’t like nasty people. I had to walk away not having my iPad checked. These people who work there need to learn how to work with the public.