Reviews of Best Buy (Computer Repair)

JJ

Decent showroom and basically has anything you could need for electronics and tv. Overall a decent Best Buy.

Antonio Muña

Asked for price matching, They were able to match the price. Thank you Best Buy

Joseph Pendergraft

Bought a laptop yesterday and it went defective on me but these guys were great and understood. So they replaced it thanks best buy

Kimberly Giardina

It was a little difficult to find what we were looking for. Eventually someone helped us.

J Mc

Good prices and generally most anything you might need for electronics.

Tonya McAlexander

I went in looking for a small personal refrigerator. The employees were nice but not very helpful.

Gladys Diego

I always come here to check new stuff out or just cruise around and look at Tv’s I love the environment when walking in feels awesome ! :)

Victoria Santos Sr

Very friendly staff. I was walked through the process of buying a PC and geek squad was helpful. Got an appointment ti set up his new PC.

dan cronin

I used to enjoy shopping this store. Had great staff that was helpful and knowledgeable. I waited for 45min to finally ask someone to help the other day. They turned me over to an older gentleman that took 5 min to push me out the store and tell me to buy online. I go online and nothing was price matched and was told to go back into store. 2nd trip in they don't want to help me, the prices were higher and still nothing resolved. Manager was ignorant and couldn't care less that I was frustrated. Sad when businesses are going down and having to buy online. Can see why! Thanks best buy!

Roni Keller

I totally love Best Buy stores! They simply have everything you could possibly want in electronics! They even have appliances! So far, we've bought our washer and dryer and refrigerator and vacuum and two televisions and a whole lot more! And if we have any problems, they're right there to help in any way they can! What else could you want? I'd give them 55 stars! Great job people!

Jean-Charles Nortier

Quick purchase. Needed a memory card for my switch. Good price and helpful staff

Kryschiana Dubois-Ruzicka

Okie, I understand that this place was doing this for safety but when I went here they asked me to put my bag at the front, so I did. continuing to looking around the staff kept on asking what I was looking for and I told that I was just looking around for fun, but they still continued to stare and follow me. Anyways I felt really unwanted there even though I didn't look suspicious or anything and was just taking a peek at computers and office supplies.

Tony Starks

Joe in the mobile department was very rude and short with me, he said he was too busy to help me and didn’t suggest anyone else nor did he say he would help me when he’s done. Leslie who is the Geek Squad manager was great she’s the reason I gave Best Buy 3 stars instead of zero. She was pleasant extremely helpful and had great customer service. I’ve spent thousands of dollars at Best Buy and she treated me how a valued card member should be treated. I left with a smile on my face because of Leslie.

Tammy Arfaoui

Just had a horrible experience at THIS Best Buy as usuap, NO real service, unless you count 'lip service'. I considered purchasing a protection plan for a very expensive mouse and wanted it in the event of accidental damage, and was told that if a dog 'accidentally' chewed into the mouse it would NOT be covered! Fine, I said that seems it should be as that would definitely be accidental, however show me in writing. I was told I could "look it up online", omg. If you are selling something as "accidental protection" coverage AND going to LIMIT IT, then by golly you had BETTER have a copy of the 'fine print' IN STORE! I asked to speak with a manager regarding the lack of 'service' or documentation for the offered protection and there was NONE readily available, as per usual. Not to mention, with only one checkout open, we had already waited a ridiculous amount of time to check out a single item!

Patricia Belanger

Very helpful & honest about product, however better price at Walmart.

asaki aiba

The blonde employee is a thief.he has no class.lol

Timothy S

Went in for a new headset for my gaming set up, eventually wandered over into car audio. Spoke with an employee regarding my current car audio set up and broken amplifiers, the lack of bass in car audio is a real problem! He set me up with what I would need to cover the details, suggested replacement amps and scheduled an appointment for me. In and out within a matter of 30 minutes to set up the appointment and purchase the headphones.

Gregg Wheeler

Nice store. Located by shopping and the freeway. Nice staff too.

Diamond Arrow

Overall good customer service experience, nice selection. I like the check out process that you don't have to go to the front!

bhavya muruganand

Best place to buy electronic gadgets

Pam C

They send you the deal of the day via email, which is great. I bought a printer on sale, and they gave me $30 for my old one printer. I also received a $10 gift certificate for my revious purchases and earned a $15 reward to spend. I used the $15 reward and $10 gift cert to by Turbo Tax. They have a large assortment of Turbo Tax options.

C Lacy

I needed a lot of information to purchase just the right laptop. They were very helpful. I would return to make any purchases based on what I learned.

eriq d

Gina and Naz, the mobile reps, did a great job helping me out with my new phone purchase

Denise Eyler

Great experience. Very knowledgeable employee.

Dustin Hambrick

Great selection of consumer electronics with courteous and knowledgeable staff ready to help. Similar to other Best Buys I've been to, there selection is good but may not be as robust as other, larger electronics stores. Still, for the convenience they're always worth taking a look.

shelly chaurasia

Staff is not supporting

Jay Jorges

The customer service from the sales person to the geek's Squad to the customer service person was nothing short of being rude and unfriendly. I will not return to a Best Buy store again. There are to many other choices.

roland evangelista

I like this Place very much. You have to look around to find a Good deal. Their choice of merchandise in the store are all Good Ones. The Sales Clerk are all very Professional, would offer Help even if you did not ask for it. Answer questions if you have any querry. Would definitely recommend this place.

Jeffson Fishell

The service in this store is phenomenal. Joey from the mobile department made sure that we are all set with everything that we need on our new phone, he is a rockstar on customer service. I just love the smiling faces of everyone that works here, they are all friendly.

Greg K.

Friendly sales staff, answered all my questions and were knowledgeable of the product in question.

Nivea Nanda

Please do improve your selection of phone cases for Android phones. I couldn't find anything for phones that weren't Apple/Samsung. Even the Samsung ones had limited stock on models and colours. Needs improvement

Steven Flores Monroy

The place was decent. But not clean. The bathrooms are filthy and need improvement. If your going to take your kids, make sure you leave them in the car.

Bob Howard

A group of people who seem to enjoy each others company to the exclusion of customers. The items I needed, 10 inch tablet covers, 2 were in stock. I bought the remaining, butt ugly covers because I needed them. I don't like this overpriced store.

Neil Graffa

Great store. Always has what I need and service when I need.

Matt Curran

I bought an Apple Watch from Best Buy. I’m actually an elite member and have always been really happy with Best Buy service. The watch I bought, however, was defective. I took it to an Apple store and they confirmed that the sensor in it is faulty. They sent it out to Apple to be repaired and then Apple told me that I would have to pay $229 plus tax to repair it because there is a microscopic scuff on the screen. The scuff isn’t at all related to the faulty sensor (which is located at the back of the watch) but they said any scratches or scuffs voids my warranty. Now Best Buy won’t back their product either because they said Apple doesn’t allow them to honor one year warranties for Apple products. Outrageous. I gave Best Buy nearly $300 and they gave me a faulty watch which neither Apple nor they will repair or replace. I plan on cancelling my Best Buy card and buying my electronics elsewhere.

David Monjo

Pretty good selection of electronics at competitive prices. If not too busy the staff is eager to help.

Bob Bourke

Great resource to try , compare and .. sometimes buy

Bobby Harrel

Good place to buy any electronics you need.

Kathleen Gherkins

Got a good buy on a laptop. Sales staff was excellent!

Eric Esteras

The employees were nice and liked approaching and talking to customers, one of them being myself. I was having a PC issue and one employer assured that if what I bought diddnt solve my issue that it could be returned. Made me feel good about my purchase!

Kj Ledger

Helped me and my family find what we needed to inprove our internet and make it much faster.!! :)

Denise Matteini

Best buy had great selection s of TV'S. Picked out the one I liked that suited our needs. Salesperson was helpful. Price was good . Very happy!

Anasaurus Rex

Bought a sweet 55" TV from these guys and I love it. They talked with me and my boyfriend for like 45 minutes making sure we got exactly what we wanted. Not all Best Buys are as good as this one. This one I will definitely go back to

Terry Loerch

I was flat out lied to when it came to their return policy. I was told i had more days to return when i actually did.. Where do i start.... I felt like i was going to a used car lot. I gave them another chance. I was going to buy a very expensive 8k tv. The guy was an Arrogant jerk that treated me like I was below him because he sold TV's for 10 years. Any question i asked he and this random female worker would remark it wasn't a question but a statement. Really! I asked about a up converter.... if it had one. I got my 70 inch 8k tv from frys for $500 less for same tv....

Mike Covher

They had what I was looking for; I suppose that's the best thing I can say about this visit. In general the staff at Best Buy are competent but somewhat disinterested. When I ask for advice regarding something I've done allot of research on it soon becomes evident I already know much more than they do about the subject.

Abrahim Ali

Clean nice, Great customer service, good prices, Mach online prices

Eric Sanchez

Everyone is really friendly. Mike in appliances is great with us all the time A+. Answered all our questions multiple times.

Yeti 53

Well light nice customer assistance and over decent products and prices

Jonathan Lim

The staff was very approachable and able to answer all the questions I had. I was able to ask opinions about certain products and they were able to give me "real" answers. I'll definitely go back to this particular best buy rather than other ones.

Tom Sam

My experience at Best Buy was really different because the last time I was in Best Buy about a year ago they didn't seem like they were going anywhere now when I go to Best Buy it seems like Best Buy is really taking over now everything seems to work just the way you would want it to work when you go to Best Buy everything gets done to your satisfaction thank you Best Buy I've been with Best Buy for a very long time and now I am happy that I stayed with Best Buy

Zenia McCombs

Joe at Customer Service (Power/Southern store) was amazing! So helpful and knowledgeable and you can tell he enjoys his job. With Joe's efforts partnered with Ryan's on tle sales floor, my grandson and I left as very happy and, most likely, repeat customers in the near future.

Kyle Kolsky

The initial appliance purchase was a good experience. Good service and good prices. The installation and follow-through has been terrible. It’s been two months and we’re still waiting for them to return to re-install our washer and dryers correctly. Our freezer only had two feet pegs installed and was not leveled, and is not operating correctly. One washer pedestal was damaged on delivery and needed to be ordered and reinstalled. They planned to just drop it off, like I can lift a washing machine and bolt it on. The installation schedule is unreliable. They don’t arrive on time or at all (two times). I think the store experience has improved, but this business requires strong coordinated central services to really meet customer expectations. Bestbuy still hasn’t figured that out the logistics of that yet.

Rhonda Paulin

Mike Nitti was fantastic helping on a delivery issue.

Brenda Sanford, Realtor

The salesmen (3) were very helpful. They really did have the best prices. Ordered the same appliances from another store and then found the same ones for $350 less at Best Buy. Cancelled from first store and bought from Best Buy. Was able to add extra parts, same color for all appliance (was having to get 2 different colors) and a 5 year warranty for less then first store!!

Alexander Szabo

Terrible customer service! I went in because of there deal of the day (65" Hisense 4K TV for 399.99). The website would not let me order it and when I called the store they has advised they can order it from the production facility and have it shipped. When arriving at the store I was told they no longer carry this TV and they tried to upsell me to a TV costing twice as much! BAIT AND SWITCH MARKETING at its finest! The representative was very rude and told me there is nothing they can do in that price range unless I want to buy a 50". I have always had a pleasant experience with Best Buy up until this day, there warranty is simply unbeatable. The SKU number was 6221354. Since my complaint the TV price has now gone up. I will be taking my complaint to the BBB and the attorney general in hope that these false marketing techniques do not ruin another customer's service.

carol gallagher

It's Best Buy...they have most everything that you are looking for.

Vena Phoenix

Best Buy Employees are always friendly, and knowledgeable. Helped me find the best laptop for what i wanted.

The Veggie Megan

The first 10 minutes of being there, I had 4 different people stop and ask if I needed help. At the best buy that I normally go to, nobody asked if I needed help. I feel like they didn't take me seriously because I'm young and was looking at $700+ cameras.. I also got a really good deal on my Nixon camera. I got a $300 lense for only $100.

Joel Rizzo

Spectacular customer service. Worked with Ty in the Magnolia TV section. Hes very knowledgeable, friendly and helpful.

Esther St.James

Friendly staff, great prices, helped us find the best deals, and their delivery team deserves an A+++ rating

Xer Vang

CAUTION...WORST CUSTOMER SEVICE EVER!!!! NEVER BUY APPLIANCES FROM THIS PLACE! I purchased a set of washer & dryer from Best Buy on March 4, 2019. I was promised delivery on March 16, 2019 @8a-10a. When I got the delivery on that afternoon, 12pm” it was only my dryer. The delivery person said “we are sorry we don’t have your washer it’s delayed in the warehouse order.” I was left with a dryer. I got an email following that day, stating it’ll be delay for my washer & will arrive on March 21, 2019. On that day, I never received my washer. I got an email stated “we do not have your washer order please call corporate to reschedule again.” I called corporate & they said they couldn’t help me. I have to call the original store where I bought the item. WHAT KIND OF TEAM WORK BS IS THIS? I have never had such horrible customer service before. They can not explain to me why I was charged for an item & never have it when promised. Somehow no one knows what is going on or where is the existence of this dryer. I definitely DO NOT RECOMMEND BUYING ANYTHING FROM BEST BUY. ALL IN ALL IS JUST A NIGHTMARE! THIS PLACE IS A JOKE!

Lorenz Mangahas

The closest Best Buy now unfortunately since the Signal Butte location closed. But this is just as fantastic as the old one. They revamped their home theater section, and the service there is still as reliable. Site to store pick up is a little slow but note that this was during the busy holiday season. Recommend this to anyone as the staff is willing to help locate products and work with you.

Yiannis Dimitriou

Normal electronics store with helpful personal

Jesse Money

lied to get me in the door then tried to rip me off best buy used to have great customer service buts thats gone now

Gary L. Plowden Sr.

It's not 1412 Garland but it is a Best Buy

Ethan Kirkman

Always a huge selection from all kinds of great electronics, regardless of location

Matt Songer

Great place for electronics. Easy in & out.

Im Like Woah

Found what I was looking for very effortlessly. The store is layed out well and the best but employees were very eager to help me.

Joel Dunnington

Very friendly but could be more knowledgeable.

Steve waddington

Always have a great experience in this store. Employees have always been helpful and courteous. Need to support these brick and mortar stores folks. This convenience can go away quickly just like an unused credit card account.

Mover Magic

Went in for a repair the geek squad staff was on point, very helpful and competent deffinetly a great experience highly recommended

Jacqueline Krawchuck

Great customer service & were very helpful!

Trevor D.

Staff are attentive and prices are decent. Quick in and out service. The staff member in the laptop section wasn't the typical salesman. He genuinely helped me explore options and gave good advice. The lurking loss prevention staff in the aisles could be a bit more friendly and less creepy.

Brice Beecher

Very nice and very knowledgeable about there products. I wont lie I hated spending the amount of money I did there but it could always be worse. Great experience!!!

Bap M

Good location. Service is fine. This location is across from Edwards Cinema complex. The Carmel Mountain location, 5 minutes north, is also close and next to Staples and another clothing store and Wendys. Ample parking.

Jeffrey Nagy

Clean. Friendly. Helpful

Pam Sink

Best Buy did not have what I was looking for.

Elliott Cruz

Every time I go, the staff is eager to help.

Bob Andy

Okay electronic stores but seems the levels of all items are down from past years.

Eric Andersen

Found a great deal on my computer

Obechosc Styx

Good place to get electronics

Susan Kamrath

Wonderful man helped pick out my mothers new phone and got everyting set up for her. Big thank you

Alexander Hansen

Quick service and quiet, but the staff wasn't very outgoing.

Brent Hefner

Received great service from Antonio. Fantastic location- highly recommend.

Paola

Everyone was kind and helpful! I was simply looking for a phone mount for my car and the employees didn’t care that it was a small item and they helped me find the one I needed! Very friendly environment! Thank you everyone! Also, the little electric cars are awesome and convenient! I recently hurt my knee and was happy to see they have electric carts and I don’t have to be limping around in my crutches. Haha! Thanks!

James Dawe

Petes is a landmark in the valley. The service was quick. The employees were very friendly. Cash only. Food is great-square fish...

ReadyTECHCA .

I had to make some exchanges on Blu-ray player I was attempting to use as a WIFI device for streaming. The good and the bad. The people were great and the exchange process was VERY simple. There were not enough people to assist with questions and assistance which would have avoided one exchange

Rohini M

Has a lot of electronic goodies and staffs are well informed knows good information about stuffs and are helpfull in giving us details and suggestions ..the prices might be on and off compared to other retailers but pretty much has all the items we are looking for..a tech savy might very well.enjoy hangingout in this shop ..lol the returns are easy and hassle free too..i am not sure if they do price match and if they do that that will be awesome..

jeannette wills

Helpful, friendly staff without being pushy.

Make America Great Again

This location was nice and clean. It was very organized. However, some of the sales tactics were strange. I was going to buy a TV for $300. It was a 49", 4k tv. Nothing fancy. A salesman tried to upsell me a TV that was 10 grand. That's literally not a good way to get anyone to buy anything.

Jim Dougherty

Always someone friendly and helpful to find what I need.

Bonita Muldrow

Great deals on televisions! Marquis was very professional, knowledgeable, and helpful.

jf mb

Good customer service Good prices

David Amesse

Great place, not a huge selection for older items, but they do price match so that is a added bonus.

Nathan Buckingham

I bought an Insignia 4k TV from the Ahwuatuki location and they forgot to give me a remote (bought open-box), which is critical for operating this particular TV, so I went to this location to see if they could help me, and they were able to give me a new remote for free despite me not even having the TV with me. Excellent customer service!

kayla harper

Great customer lack of products out of stock for primarily what we wanted but it's ok.

Jack the Bard

Some of the best employees ever, Especially the customer service lady named Bri

Alan Pulsifer

Great service and knowledgeable associate. Great selection. Thank you.

Kim Coburn

Out of stock on most sale items. Also, tried to sell me a 250 gb solid state hard drive to replace the 1 terabyte hard drive in my sons laptop by claiming it would run faster (not true) and be done quicker even though the laptop is still under warranty. 6 weeks to fix a defective item thats less then a year old. Gonna have to do better than that Best Buy.

E

Had to return a TV because an associate told me it did something it didn't when I got home and set it up. So long as you know what you are coming for and don't need to ask any technical questions, it's best buy. One of the last bastions of the brick and mortar retail industry. It is still delaying its inevitable demise for now.

Karen Kroschel

Always very helpful. We are older seniors and the new technology always stumps us. Each time we learn more about how some things work. Today really saved us on upcoming monthly services. Thank you Best Buy guys.

Houssam Jomaa

Very helpful staff

Cassy Freeman

Buy online. Good luck figuring out your returns or replacements. No one in store, over the phone, or online customer support will help. I will take this down if I can get help with my problem and answer my questions. We will see.

Bonita Thomas

Best Buy has lots of electronics and home entertainment products. I don't buy a lot from them, but when I do, I get real good bargains. Sometimes there seems to be lots of staff standing around talking, but they snap to attention when asked about any of the merchandise. Most seem to be very knowledgeable about everything in the store and willing to help. I watch for sales and shop them when I see a good deal. They are a big enough store they can offer good pricing and competitive deals if asked for.

Adam Hall

Very disappointed in my cellphone purchase here. Discount was not as stated. Switching carriers took over an hour to process.

Travis Reynante

What I liked about this store is how helpful and friendly the staff is. The person I talked to listened to what I wanted and was very helpful. He offered options, and explained the pros and cons of each item. Nice place to shop for electronics.

Tom Nelson

Couldn't find an item I was looking for. Found an associate. He just point and said " all the DVD selection is over there " no customer service

Amnesia Iforget

This might be the best, Best buy in the valley. So many of them look run down. The one it by where i love literally has empty spots and broken displays everywhere. I guess it's good to have a store close to the grandparents buying things for their grandkids.

Lynda Hagele

Excellent service and easy in/out Love this store

Mike Skow

Selection is ok, and ability to try out demos is good. Some help provided to demo speaker options. Price is still high compared to what you might find at Costco or on line. I purchased from the alternative

Steven Cooper

I love this place, Nathan and Gina in the mobile department are exceptional in knowledge and customer service.

Carmen Reese

Not very positive. I was at the East Valley location over 35 min and not one employee acknowledged me. I have been with BB over 10 years and this location has truly gone down. I had to engage an employee and that is a RED FLAG. I will not be returning to this location; I will drive the extra miles to find another and hopefully the Customer Service is better.

Frederic Rocha

Efficient when you need something quick

Dave Harris

This is an excellent Best Buy location with very friendly and knowledgeable staff! Their well-stocked with everything I needed for setting up Smart Home and security system.

Larry Wheeler

Fast. I knew what I was looking for and was in and out in 10 minutes. They accepted a personal check for a $140.00 purchase with no hassle.

Olga Christina Auclair

Every time I come here there is always someone to help. Seems like they have several employees which is great. Never long lines always opens registers if needed.

Gary Wheelus

Nice store with a good selection. Sales the sales staff was very knowledgeable

Carla Krcmarik

Great customer service very knowledgeable

Dell Hart

Sent us to the San Tan store because that one has a better selection of appliances.

jasonhelio29 .

Very Good customer service. I had an issue with wired earphones. 18 months after purchase, But I purchased the 2 year extended warranty. They quickly & pleasantly replaced my product. Definitely worth the ten bucks

Sheena Arriola

Lorena was a great help in customer service. Fast and easy.

K R

I go out to the east side of Mesa to shop at the store on Power & Southern have had two wonderful shops time and got a lot of help with tech stuff I needed to get great customer service

Arthur Cheng

Clean and light shopping floor with music provided. Employees are nice, friendly, and helpful. Check out speed is fast. Return speed is a bit long. Public restrooms available. Credit cards accepted. Free parking lot available. Very easy access.

Taylor E.

Amazing customer service! I had a return and they were very friendly and took care of me. Everything was explained very clearly. Thank you!

Susy Zimmerman

Very helpful, they ptice match with only a few competitors2.

hernando yaneza

Having problems with computer i bought yesterday but otherwise, salesperson was very knowledgeable and helpful. I think i found good deals with his help.

Hasmukh Dahya

Great service..especially geek squad..variety of products..

Itzel Perez

Great store staff is kind and friendly always there to help you find what ever you need or anwser questions on products. Loving going to this store.

Ida Salinas-Mendoza

Not too crowded, lots of merchandise in stock or if not what you need the staff are able to order. Very friendly, prices are comparable to other electronic stores. Down side certain times of day there are not enough employees to help, wait times to check out or pick up ordered items can be long. Overall a great place to shop.

James Teague

Been there twice in the last 5-days. Employee Blake was very helpful and knowledgeable. He was able to answer my questions and was able to find the products I was looking for. Store is wheelchair accessible.

Joshua Ryan

Great Staff, huge selection, and genuinely a great shopping experience. Buying electronics is a bigger purchase which requires research and a degree of expertise most people don't have. However, every single major purchase I've made here, I've made with absolute confidence due to vast array of experience the staff has. Every single question I've asked gets answered above satisfaction, and I've never left this specific Best Buy feeling doubt about my purchase.

Geoffrey Rice

It’s a great place to shop. Every time I’ve shopped here it’s always quiet and laid back. They also are very friendly when I had to return an item.

Charles Zhou

Was recommended the wrong sized phone case and wasn't even allow to return it. Not worth coming here. I found a much better case for cheaper on Amazon, DON'T SHOP JERE.

scott collay

Staff was helpful and friendly but wasn't well trained at register. I paid with cash and was waiting for him to figure it out for 10 min.

Chucky Vang

Way better than Fry's electronics. Staffs are friendly n more knowledgeable. It not messy.

Dupree Colbert

I've always been happy with Best Buy. The staff has always been helpful.

Johnny Lacanilao

The person that helped my friend and I were great. Except some antifa looking snowflakes that work there that gave us the "good vibes" and really not wanting to help lol. All good. There are other best buys I will go to.

Claw Debt

I love this Best Buy I come here quite frequently and anything I get I always get warranty where it protects the device from any internal damage and with the extended warranty even physical damage. I recommend anything you get make sure to have the warranty they offer through Geek Squad. :)

Christopher Morales

All I can say is; be careful. Best buy employees know how to sell and oftentimes they're selling you on tech that isn't necessarily worth the price. Two separate times I've went in with the intent to buy adjusted price items that were either floor samples or open box and the "specialist" hands me the wrong item and proceeds to ring me up at the price for the originally requested one. If you're not paying attention, they will bait and switch you. Especially if the product you're buying has specifications. I'm not saying all best buy employees do this but twice is more than enough to recognize it was not simple error on the staffs part. Do your due diligence, check prices online prior, make sure the product matches exactly up with the tag or expected product

Slava B

Went there to pickup external DVD rom drive. Based on website info looks like the item was in stock, took forever to find. Store was nearly empty and a few staff they had were busy looking at their phones or socializing. There was noone at the register had to wait until someone showed up. If it were not for the price of the item I would have given this place 1 star. The price was good so increase to 3 stars

Nevra Moreno

Some of the staff was helpful others seemed like we were bothering and did not know the store so they gave us bad directions of where prducts were.

Theresa Manfreda

Customer service is nicely done here! All the staff is very helpful and nice!

Katia Vega

Everyone was very helpful. They listened to our requests and assisted in what we wanted and needed.

Charles Lewton

Ample parking lot. Customer Service was fast and satisfying.

Esther St James

Friendly staff that didn't follow us around for a sale. The delivery drivers were amazing. Our new dryer is my favorite ever!

Techno-Guy

Whent in for a simple TV tuner went to the tv section did not find it ask the sales associate in the tv section they sent me to the PC section looked did not find it as the sales associate in the PC section they said to check the tv section. It's good to have specialists but they still should communicate to know where to sent customers, did not get the tuner.

Mike Lemon

Great customer service as soon as I walked in was greeted. Showed me who to see. Was in and out. I will go back and shop

zeke stone

It was amazing I got a bose brand headphones wireless it was excellent and I got LEDs

Jesse Castillo

Best Buy never fails to amaze with their knowledgeable Representatives and awesome display of technology. This one, Mira Mesa, is spotless and stunning like the rest of them. Had a great experience and help as soon as I walked in. I get it doesn't happen every time for other people when the day gets busy, but the Best Buy experience is never disappointing. Thanks you all!

eduardo perez

One of the best electronics stores.

Erika Reza

Still love this place. Better than online shopping

Darrell

Positives -Very clean and well organized. No open box and return merchandise littering shelves. Negatives- restocking fees on returns. Aggressive sales people pushing extended warranty. Hint- order online and just pickup in store in one hour. No need to talk with sales person

Robert Herrera

The store is nice inside. Very clean. Nice employees. The outside and surroundings could use a good through cleaning. To much trash outside. Close to the building and out around the front of the walkways.

piyush agarwal

This is not a big best buy but the staff is sweet and helpful.

Ratan Dadlani

I called 3 times today to speak to someone who could help me with something in the TV department. Every time I called I was put on hold for more than 20 minutes and no one would come on the phone.. This is really not acceptable. Very POOR service

Sharon Carver

Excellent service, excellent products, good place to buy if you want warranties, but very high prices.

Sandie Kuhlman

Always love shopping here! Just purchased a wireless printer so I can print from my smart phone directly to the printer. The salesman asked what my needs were and matched me to the perfect printer. Easy to install printer and software and it works great. Thank you again Best Buy!!

Robert Bamford

Hadn't shopped in a long while. Felt more professional and staff was attentive.

Elizabeth Sykes

Love coming to a store where they know me. Great staff, excellent service.

Edward

Selection seems to be dwindling for one off items. Used to be a great place to try before you buy since they match Amazon. However, amount of product has been reduced probably for cost. Associates just mention to get online. Store had a damp smell, still bright and lit, very empty. We had to find an associate to ask if they had anything else in the back. (Shopping for headphones for console games) they still have a third of the store dedicated to tvs!

CL Wharton

Helpful Folks , "Geek" Taylor was Excellent in solving a problem.

Fernando

Went to buy 4 hp omen desktop PCs for my business..I had to chase around employees to get help as they were ignoring me I can only assume Its because I'm pretty young (25) and probably didnt look like some one ready to spend around 6-8k on gear. Once I finally found some one who didnt just nod their heads and said "uh huh" after asking if they could answer some questions I got 1 employee nick or what ever who 3 times during my questions and consults repeated "yeah.. the omens are pretty expensive though" I got fed up and just took my business to frys, They helped me and even threw in a 10% on peripherals which tempted me enough to get some steelseries headsets for the PCs. To heck with this place and as a former employee...double heck

Reaper Gaming

Excellent service, great prices.

C L

Great service and good selection of the latest Electronics. This 85 in TV definitely caught my eye! A little bit out of my price range but a girl can dream. I made an online order and was able to pick up in store with no problems. While I was there the staff for very helpful and assisted me in looking for another item. Overall reasonably priced and convenient.

Don Finnell

Great selection of electronics and helpful staff, will return many times more.

Victor Arzaga

Great selection of all kinds of the latest electronics at very competitive prices. Asked if i needed help at least 5 times.

robyn carrizales

Great store has everything for all our needs in the house from TV to our appliances for the kitchen and our phones great store and awesome customer service

Jesse Dye

Impressive smart home display. A lot of products available and provides very basic information about how products operate with each other and other brands. Good info for novice smart home enthusiasts

Isaac Phillips

Friendly staff and the store is well kept and clean.

Adam Devries

Another great location! Love the selection of items and friendly staff

Obaid Nejati

A remodeled store that looks amazing and sales prices that are amazing!

Rick Cianci

Women they're looking for a phone adapter to for a keyboard for the Galaxy 10 and found one that the person showed me that guy from Samsung showed me and took it to the front counter it was $24 and turned out to be 40 and said No it should be 24 on back is in the wrong place no fault of mine they said well there's a whole bunch there so somebody stock at their and that makes it their problem not mine so they actually did the right thing and gave it to me for $24 so for that I give them 5 stars but for the whole experience was three

James Christian

They were very busy, it was only a few days before Christmas. I found what I wanted and was able to get my questions answered. Then the salesman informed me of a better deal on the product I wanted with an upgrade for a lower price. Very crowded but still was able to get great service! Thank you BB

Rick Lucas

Positive experience with a recent upgrade to the Samsung S10+

diane barone

It's nice to still do business with Best Buy so you can look at the product and talk to somebody and hopefully keep them in business

Mathew Aragon

Experience was good and bad. First off I went in and got a major steal on a Sony television (open box) they wrapped it for me and put it in my car when I arrived home I plugged it in only to see that it was broken it wasn't messed up in any way shape or form at the store. I proceed to let the manager know that the way the TV was handled was what seemed to be muscled as in it was a 55" TV I know from my experience it would take two people or more to move this kind of TV especially being as it wasn't in a box. The manager denied my return the first day I didn't catch here name as I was in complete disbelief and honestly Angry. I called Sony they could do nothing so I called back hoping to give it another chance luckily the manager that day Sal sad bring it in and let's see what we could do. I did take it in and he was more than willing to help me with the whole situation. I proceeded to select another television sadly not the same tier as the original Sony I had chose. It was comparable though. I just would like to say that with the right people and the right attitude this store is absolutely amazing. The two sales men did and amazing job helping me narrow it down to the television sets I did end up selecting. Very knowledgeable men. That lady manager had no remorse towards the situation. Seemed to think that I the customer was looking to rip the store off. Manager Sal, was absolutely amazing walked in and no questions asked. I almost lost 1000 dollars on a TV that had no use talk about customer satisfaction! Thank you BestBuy!

manish dangol

Recently visited this best buy. I was looking to buy TV. I found the staff friendly and knowledgeable on TV. They had good selections of TV and also provide free delivery.

Joel Plumley

I had good experiences at other best buy stores. This location seems to have employees with little to no product knowledge. I also had to make several attempts to track down a employee for some help.

Michelle Rossi

We had fun and learned a lot and saved money. Interaction with the young lady that helped us was great. Thank you.

Karen Albright

a good sales person polite and good quality

Sherma P.

Good source for electronics, but if you have questions, or lots of questions, go in the middle of the day in the middle of the week. In a rush? Expect shallow answers. Go during quiet times, the kids there really know their stuff. Answered all my questions. Prices: you so with car, you win.

. JOKER

Excellent service. A+

Brandon Keaton

Had to return something that didnt work to my liking but it was a easy process to return my product

Kevin Lange

Good, knowledgeable clerks. Good prices.

John Morales

Picked up a new modem and router for gaming. Walked in not knowing what to get and was approached by a sales person in the wifi/router section about a minute or so of looking at the routers. He was very informative on this subject and helped understand this subject. The employees threw are very knowledgeable and friendly. From the moment you walk into the store to the time you walk out the door. Wouldn't go anywhere else for my technology needs.

Jacob Hill

Harassed by staff and half a$$ lost prevention they need to find a better way to judge and not stereotype

Matt G

Bestbuy has really turned it around. They used to be the store I avoided like the plague. The staff is much more knowledgeable, the lay out is more organized and people seem to actually want to help rather then the old days of point you in one direction and flee for their lives. I give them kudos on the cleanliness of the store, the extra staff on hand to help with anything at any time, and just how out going they are to make sure you get what you want or need and are satisfied. Extra kudos to Anthony for giving me a hand finding a Bluetooth keyboard for my tablet

Carol Justen

All the employees are very helpful.

Juchuan Ma

I went there a few time while I was in San Diego. Friendly staff and the store had great coupons during holiday season.

Jaymes Davidson

Great speedy service, the lady that helped me at geek squad was very knowledgable, and professional

Susan Andrews

The service was so bad that I had to write my first ever review on any social media!! I've always shopped at Best Buy but I can say this location has the worst Geek support customer service!!!! So rude and assume all customers have no idea what their doing and his recommendations was to google and maybe it'll show some picture instructions to fix the problem.

Nimish Kapoor

Easy returns, friendly staff and they do recommend alternative products at better price within their store if you get confused. I wasn't sure about the leather iPhone cover of it's durability, The store person suggested a silicon one giving a practical usage experience of her son having not a good experience of using a leather cover.

Deborah Cole

Have a broad selection & good prices. One of the personnel helped us locate the item and then checkout. Good customer service.

Charlene Weber

The young man that helped us was very knowledgeable.

Tom Klimek

Never again will I be a customer at this $#!+ show! Return policy is a disgrace! Use only as an Amazon showroom. That is all they are good for.

Ashley Waggoner

Rick needs a raise. He is AMAZING. thanks for helping my little girl with her camera! <3 He saved this experience for us. Before he helped us I was very frustrated just trying to get someone who could unlock the camera case for us. He is the sweetest!

Abraham Fleury

Huge store, friendly staff.

John Allen

Standard best buy with helpful staff. If they doubt know something they will find someone who does.

Carl Wobser

We went in to Best Buy knowing what we were after. We bought a 43-inch Samsung TV with soundbar. The lady that helped us with all of it was nothing short of outstanding. We live on over and I got a all in one Dell computer. The whole experience was excellent. Will be going back for more things from time to time. Highly recommend them to anyone.

Don Kujawski

The associate is very helpful in answering a lot of my questions.

Nickie bogan

This location has a great GM.

Jordan J

Employee was super cool answering all my questions even though I wasn't there to actually buy (yet).

J. C.

We are from Central Ca. & my laptop crashed, we came to Best Buy to look & comparing products & prices. Javier was the best. He was not pushy, but so knowledgeable and patient with me . I asked about price matching and he was more than willing to help me look up different stores & comparing. I wound up buying a much higher end laptop than I had planned for. But I am extremely happy and glad to have had Javier as my Salesman. He is extremely a asset for Best Buy. If you are looking to replace your laptop make sure to stop buy and ask for Javier & tell him John sent you.

JOESEL Moreno

Real nice workers who can help to make a better judgement on electronics

Steve Newman

Me and my wife came in to see the deals on phones last week, some guy help us at first and them hand us to the “verizon” guy anthony since we mentioned we we’re with Verizon, after looking at the phones we saw a $150 discount deal on the Samsung phone, Anthony seem to struggle with the process, after several minutes (about 35) a young guy came in and started to help us, everything seem to be working, then we hit another bump, Anthony again asked for help to the young guy who seem to be in charge since everyone was asking him questions at the same time, he directed everyone and finally came back to us, he instructed Anthony to do something different that worked and we finally got our phone, both apologized for the delay, after almost an hour my wife left to eat and I stayed since I wanted to transfer my things to my new phone, again Anthony struggle with the transfer on their machine, the other guy again helped him and told us of an app to transfer my stuff while he helped 2 other people. After 10mins nothing was being transferred, highly frustrated and hungry I asked what was the issue, the young guy noticed and told Anthony to switch, so he could help me, he transfer my contacts in less than a minute and told me my pictures would take a little more since I had over 1,000, I told him I was hungry already and I haven’t even got a case, he help me pick a case quickly and a protector and gave me a discount for buying 3 things, then explained me how to transfer my pictures very clearly but also offer to do it for me, I told him I would do it at home. Which I did thanks to his instructions. I was happy with the phone and my accessories and the prices (great discounts) but I feel like the “verizon” guy hardly knew anything and made a 20min purchased lasted over an hour. Props to the Young guy who’s name I can’t remember, but he was very knowledgeable and help me get out the store with everything I needed.

Carlos Gomez

I went in looking for a laptop and got what I needed within the hour it was a great experience overall, super helpful staff and I didnt feel forced to buy a product.

Tuan Nguyen

Went to buy an SSD, found 500gb Samsung one for 119, went to check out and oops, they put the wrong lable, the ones on sale is sold out. Try to find a 250gb instead, oh it's also on sale, nah they don't have it anymore.

Steven Sorensen

Prices are high. Went looking for a set or PC speakers and found a good set on sale, but when I compared on Amazon they had it listed for 20 dollars cheeper. Save you money and shop on Amazon

Raymond Couch

Courteous professional sales /technician always willing to help. If they don't have the answer, they're going to get it before you leave. 5 stars!

Deanna Robertson

I love the pay online and pickup at the store option. Will continue to use. Still fun to walk the floor though.

Gil Meraz

Employees are helpful, I was looking for a pbone case and they do. Have it

Juawayne Kettler

The customer service was great. We weren't pressured to upgrade. Prices are fair.

Lightning Star

Best buy hired a bunch of amateurs who did not know anything about techs or customer service. If you're looking to upgrade your phone or adding a line please just go to your carrier and save the day. Bestbuy employees are racist and will judge you based on the look of you. They care too much about your business rather than their own. Just save the damn day and go else where

denne hoover

I found what I wanted and had all my questions answered on my purchase. I like to see it before I buy it and have someone explain about any questions I have.

Dawn Brown

So many helpful people.

Robert Smithson

Good place to look before you buy online

Don Tran

Good for something quick to grab.

Marie Weidenbach

Nice, someone asked me if I needed help right away. Very nice employee.

Chloe Nibali

They always have what we're looking for. But its difficult to find help here. They are usually understaffed and the workers seem stressed. They don't ask you if you need anything. and when you ask them for help they are usually either rude, or just don't have an answer.

Henry Golding

Marquis went above and beyond, helping me compare several tvs at one time by certain features and helping me rank them according to my own, slightly neurotic, criteria for what I wanted out of my new TV. Went and got it from the back and helped me load it up and was on my way in less than 45 minutes total. Super painless, and didn't even have to price match because it was cheaper than Amazon or Frys.

Shaun Perryman

Friendly staff, and reasonable prices! What more can I say?

Tyler Oharrow

Normally has what I'm impulsively looking for for

jovani motors

I always do recommend Best Buy for electronics. Very good selection at competitive prices. The employees are very helpful with excellent customer service. The employees are more concerned about customer satisfaction and do not pressure customers to purchase.

Paul Webber

Knew what we wanted and service representative helped us get it!

Carlos Quintana

Great customer service at the cell phones, in was in and out

grisha garcia

Great place to window shop for TV's, prices look good too.

Wayne Bushnell

Great inventory, plenty of sales people but so many shoppers it was next to impossible to get assistance. Could use more details is signing of merchandise. Otherwise a good visit.

Al Munson

Purchased an OTA antenna. Staff was knowledgeable and friendly.

Cort Hitchens

Great experience every time, the staff is always helpful. The prices tend to be 5-10% more expensive than what you may find online from other retailers, but I like being able to come in and compare products side by side and then of course buy something and take it home without waiting for shipping.

John Gordon

Very helpful associates. Good selection of electronics and easy for online order and pick up!

Kiersten Benton

I had an amazing experience at this nest buy. Hayley was absolutely amazing and super patient with my family and myself. I had a better experience here than any of the sprint and Verizon stores. If you're looking for a good best buy and an amazing associate look for Hayley!

Mark Partridge

As always the team members were friendly and informative.

Meri Thompson

Bought our laptops & phones here. Service was great.

Latasha Joseph

Awesome customer service and friendly service. This is the best Best Buy I've ever been in...Highly satisfied and impressed. The entire staff should be recognized...

Sean Knapp

Helpful, friendly staff. Went in to drop off some old electronics for recycling (great service everyone should be using) and browse to waste time. Employees were very helpful without being overly attentive. Good store.

Christi West

Clean, and organized store. Staff isn't always the most knowledgeable but most are friendly and try hard. Would recommend to a friend.

Ganeshbabu SK

Did electronics item shopping on Thanksgiving Thursday evening. Anticipated long queue, but to our surprise we could enter easily and pickup all planned purchase items quickly. For big ticket items like laptop sales executive issued ticket which ensured availability of the item while we do checkout. Quick checkout was possible due to additional counters setup for the deal sale. Overall black friday shopping experience was awesome. We got very good discount on laptop, smart tv & other accessories.

mike musgrave

Horrible experience regarding buying appliances and delivery. Please go elsewhere. From dropping our stove and lying about it, countless calls for correct delivery and 4 hours in store just to order them. Installation paid for it that for whatever reason couldn’t perform. Nightmare. And on top of that the managers could care less.

Tami Tipps

Amazing customer service and a+++ selection!

Aubrey Casper

Older store with not as much of a selection as the San Tan location. Helpful employees and clean store.

first name last name

good selection of items, but was suprised i was not greated or asked if i needed help when walking past employees or departments

D C

Kyle helped us. He was very good at explaining all the information we needed to "cut the cord". We always appreciate that Best Buy has people with the knowledge to help.

manuel garcia

good variety of products and display for demos

daniel lefevre

Best Buy comes through when you need them! Always nice to shop and see items in person in a age of where everything is bought online. Helpful sales staff, great products, plenty of selection!

Robin Ripingill

Prices on your Electronics & Tablets are kinda high, but good selection.

monse sd

The costumer service desk staff at best buy in MiraMesa were amazing, very helpful and got me in and out of there quick. I will definitely make my next purchase at this specific location based on my experience there tonight.

Stephanie Buchwieser

Best customer service above all competitors...time and time again!

Ronald Cozad

Very easy return of a Google mesh WIFI system I had purchased for my parents. The system was excellent (as was the sales help at the Temecula store), but my parents ultimately did not need it. Anyway, the return was very easy and pleasant. Not like the old days returning merch at Best Buy. 5 stars for an easy return.

Ja'Shaun Delaney

Always friendly and helpful staff, everyone was knowledgeable on where to find what I was looking for. Quick and Easy!

Tim Tryon

Lots of products but can be found elsewhere for less money

Linda Romeo

Love this place because of their staff. They did not have the part we wanted but at least the staff were very helpful. They even looked up where we could find it!

Shalom Shimon

Great customer service

Ben Holtzman

I always enjoy visiting Best Buy. I'm a geek for the most part. Seeing so many new computers and tech toys available is always a treat for me. And I like the Best Buy selection.

Gabriel Pratt

It's a Bestbuy. It was oddly understaffed for the Sunday after black Friday. Other than that, it's pretty standard.

G Rvtraveler1

They lie just for the sake of getting the sale. Many times they just stand around talking to themselves. I did buy a tablet and asked to have them do a system update there. When asked they told me twice they had done the update. Lies. Got home, and the first thing it did was an update. Just be aware that ethics and truth are not part of their sales practices.

Lina Arnold

Great place for brisket tacos

Scott Borchert

Was able to get a $3 HDMI cable after asking an associate. However, the cables they sell here are so overpriced!!!. If you have the time, I would recommend ordering any cable from Amazon. You'll pay a fraction of the cost than is you were to buy from Best Buy. On another note, my sales associate was very nice and helpful.

Guitars rcool

One of my favorite stores Best Buy. These stores are always kept nice and clean even the bathrooms. Employees are helpful and cheerful.

Darren Silvestre

Was able to find the product I wanted, and was also greeted with good customer service.

Karen Henson

I paid for 1 yr of 'Geek Squad' and it is not worth it. They are rude when you call and then didn't fix the problem AND THEN deleted all my login info when they did the diagnostics. Talked to the manager who did not offer solutions. I

Bill Skyles

Great store,GEEK SQUAD knows there stuff,,,,I bought my wife a new computer,they took there time and walked her through everything,and would not let us leave till they knew for sure we understood everything,BTW the HP we bought is great,and a five minute hookup was all it took to get it up and running,she absolutely loves it,great staff at Superstition Springs BEST BUY!!

Jordan Morgan

Been to this store several times and haven't had any issues. The items I've gone there for have been in stock and at a reasonably good price. Had a problem articulating what is was I was looling for to a sales associate, but thankfully he was able to figure out what I was looking for and even helped me pick out my best option. Service has been friendly and efficient. Recommend.

Jacob Mees

Solid location. Staff is a bit too helpful but better that than not at all.

Yuki

Not the best location but I mean it's far better than the one in ahwatukee. The staff is ok for sure and the security guard at front is not a jerk. But the physical store is just old and poorly laid out.

Pedro Americano

Very nice staff

Scott Raspolich

Weird location for entering right off the free way. Otherwise it's usually pretty slow inside and easy to get help.

Lance Tucker II

Fast in-store pickup

Kyle K

Super helpful staff, great store.

Sebastian Wilson

Very nice place with a solid selection, whenever I need an electronic item in a pinch, I run over here and they always have something. Also, they stock Pokemon cards, so I bring my daughter and she always grabs something.

Bruce Frizzell

They finally did something for the customer replace something that I didn't have a receipt for

Kevin Tremitiere

Rep was amazing. Joey is a bright guy with amazing customer service skills. I will Never go to the att store. Terrible experience three times. Always buy best buy. Thanks Joey.

Alexander Soteras

Service crew are fantastic.

David Pavan

Great store. Helpful staff. I buy a lot from this particular Best Buy. Their selection is much larger than other Best Buys.

Connor Callos

Great service and staff! Richard in Mobile Install was s to get my 4Runner audio setup done super quick! You rock man!!

Abdul Siddiqui

They have good variety of toys, alot of open box deals and very nice sales people

Sesidhar c

Never buy any product here. Mainly Geek Squad they charge for everything to service on monthly basis but it doesn’t cover anything at all. Worst service ever seen.

Mike Gearhart

Clean store, friendly staff, adequate parking, Sometines parking somewhat crowded as the store is next to a Walmart. Can order on line & pick up your purchases at the store.

Flip Gilbert

The best place to take you phone for a new screen protector for the new year!

Niaz Nafea

Decent location, decent parking, decent service, prices more expensive than the internet.

John Young

their car stereo guys are awesome, they know their job and finish on time

Colt Wiley

Great service wide selection Of electronics

juan yepez

Always get my electronics at any best buy.

Russell Holm, Jr

Exceptional customer service by Lorena and Edgar. I was treated like garbage at the Mission Valley location and came here after having a terrible day. These two made everything better and actually cared that I was a loyal customer about to take my business elsewhere. Best Buy, these two saved the day...otherwise you would have lost a family of customers.

Sydney Tellez

I'm a huge best buy fan. Friendly and helpful associates. They even looked around for a price match at the check out and we got our vacuum for a few bucks cheaper. Also their financing options are great! I've never paid a cent in interest.

Milica Mitterhauser

Their representative took time and patience to resolve issues with my laptop and phone. He was courteous and efficient. I highly recommend Best Buy for maintaining computers.

Cody Mathisen

Used to work here, still ran by people with a wealth of knowledge

z

Worst customer service i have ever seen. I been to a lot of Best Buys and they are normally great. I been to this one twice and the employees are huddled into groups talking about their day and not willing to come over and help. Let alone the customer service desk takedls 30min per person. I am willing to drive a extra 20min because they are so much better then this store.

Toree Black

Had a hard time browsing last time I went in. Everyone there asked if I needed help. ~ 5 different people! It seems nice but it's not awesome being interrupted and I know that's also a tactic to prevent theft. Still, it's a good sized store with nice displays. Plus, I usually find what I need.

mehdi ghazi

Similar to other Best buy

Rebecca Gentry

Absolutely amazing experience! Came into purchase phones and had some questions. The associate who helped us looked up every question we had.

TheMrDesertjoe

Some days service is a wow, then some days, well better to stay home.

ALBERT MURRIETA

friendly people and didnt feel like I was pressured to buy anything. and they had great deals on printers

Terri Y

Brittany and Devin were very patient and helpful! Knowledgeable! Good selection too.

Shirley Johnson

I've noticed an improvement the last few years. The staff has been friendly & helpful, they will go out of their way to give good service. And I'm never disappointed by their return policy or replacement policy having purchased the extended warranties. I would have given Best Buy 5 stars, but it's my feeling the cost for technical help or installations are too expensive. Their basic installation fee is $129 per installation. For an annual fee of $200, one may purchase a service contract, which reduces charges of services per repair, etc. This is fine for those who have money to spare, but personally, I think help from the Geek Squad is too expensive.

steven cervantes

Great store, but they only sell their brand of certain items and they don't price match their own website.

Sherry Hass

Worst experience ever! I've never been put in the position of having to ask the question "Are they not selling me this item because I'm a woman? Because I'm disabled and I wear dark glasses indoors?" but I guess there is a first time for everything. I've had my heart set on this particular modem/router and we went to Best Buy after taking my mother in law out for dinner to see if they had it because it was a GREAT price online... even cheaper than Amazon. I looked and looked all OVER the store and finally found it all by itself in an odd place by the calculators. But it was on a shelf, with a price under it, just like every other product there. But when I got to the register, they told me it wasn't "in the computer." Yet, the calculator that we made clear was for my husband, and was just two feet away from this product, was "in the computer" and available for sale. They said they would be happy to sell it to me if I would drive the 17 miles back first thing on Sunday morning at 10 am, but they would not put it on hold for me and they would not guarantee it would be the same low price it was currently ($336 if it matters.... it's a minimum of $399 everywhere else). So, they had the product, I had it in my hands... but they couldn't sell it to me until Sunday at 10 am for maybe not the same price but drive back and "we'll see"? Sunday morning I checked online and it was still showing no routers of that model within 250 miles of my home even though I know for a fact I could walk in and put my hand on it. Why in the world would I drive back and get told "no" again? I HATE Amazon... but I still bought this damn thing from them. And I'll never be back to this Best Buy again. I hope they will be happy keeping their stock on their shelves and not selling it to people randomly for no reason!

Guy Robinson

What a pain trying to find the entrance to the place. It's just a driveway big enough for one car. I missed it the first pass and then spent another 20 minutes making U-turns, timing traffic jams, and sitting in traffic at the lights, what a royal pain. Finally get into the store and I can't find the web-cam section. Eventually I get a employee to assist me, nice young man. Of course the web-cam I want is not available. I'm forced to settle for a lesser model. If I could of just waited to get the model of camera I had set out to get in the first place, this review would have been 5 Stars. It was disappointing after all it took to get to the place, only to find what you believed to be available for sale, was not. Still accomplished my original purpose in making my Skype interview on time.

Eli Friedman

Nice staff, good selection. It’s Best Buy, I expect nothing less

Cory Vaughn

Great service, very helpful in my purchase

Cynthia Petitti

Very clean, well stocked, and very kind helpful staff. Prices very reasonable!

RACHEL THOMAS

I came here looking for a new Samsung laptop. I was greeted at the door and almost immediately was assisted by the shift manager. He directed me right to where I needed to go and then was assisted by a laptop specialist. I actually liked the fact that the specialist didn't hover over me and allowed me to look over the laptops to explore what works best for me. It allowed me to really decide which one to choose. There was no pressure to buy and I'll definitely come back to them when it's time.

Texana Tenner

I bought a stereo the stereo was in the clearance aisle I was able to get the stereo for $99 and I have the manager and sales person to thank. It was my Christmas gift to me and I have truly enjoy my music.

Linh Le

Ordered online and picked up. They gave the item to me.

john david

Upon entering the store you're almost bombarded with polite greetings and inquiries as to Wether or not you would like assistance. The displays were very clean and organized. They had a couple of stickers for items on sale that they were out of. But overall a great visit. Best buy has always had a very welcoming feel to it.

Wanda Ross

After purchasing a smart television from Bedt Buy in July of this year, it is already not working , cannot get the TV to turn on. Was told by the manager of Best Buy on Southern Ave in Mesa AZ since I did not get the Geek Squad protection there was nothing he could do. Then told by. Geek Squad member I would have to call Vizeo for assistance. Vizeo support is in the Philippines, was told by tech support that I needed to unplug the TV from the power source, TV was installed by Geek Squad, the power source is behind a heavy dresser which I cannot move so was told she could not do anything until I can unplug the power source. I have never experienced such horrible customer service from both Best Buy or Vizeo. Will never recommend buying a Television from Best Buy or buying. Vizeo product.

raja kumar dash

This is one of the very few Best Buy stores in California where the staff is not just friendly but actually helpful. I lived 9 years in Silicon Valley and I think one employee ever willingly helped me, across multiple stores. The rest were useless, didn't know where items were, or ignored me and helped other people. At this SD location, only one person didn't know where something was and basically said the store didn't have it (not true). Unfortunately, this location is lacking in some variety (too long a list to write here). Hence the rating.

blah Chesley

Smaller store, friendly helpful staff. Not as busy as bigger other stores.

Eileen T

Staff was attentive and pick up was easy for electric range and microwave I ordered online. They loaded my appliances in our truck.

Jenny Rayna

I could spend hours and hours here! It's easy to find help and staff is always around and ready. It does take a long time to get checked out sometimes and they do try to close at least 10 minutes before their actual close time and it's hard to find someone to check you out around then. But otherwise I do love Best Buy

Jim Taylor

Patient, attentave associate's, fair price quick paperwork.

Kathy Davis

Great rep walk me thru questions and showed me a speaker that I could use for my computer that is hanging by a wire.

Muslimah Allbritten

Good service, fair prices, good location

Ian Reyes

Good spot to get some electronics.

Cassidy S

Good location everyone is willing to help you and answer your questions. Location is very clean and well stocked with products. Had to make a return and it took less than 10 minutes with two people ahead of me.

Vicki Love

Had the nicest, most savvy guy help me with a new television and blue tooth speaker today. Answered all my questions, put every thing I needed together and didn't push or make you feel rushed through the sale. Kudos to Best Buy! I just so wished I could remember his name. The Mira Mesa, CA store has to be one of the best, Best Buy stores. It is nice to shop at a store where the staff is friendly and willing to help you. Thank you Best Buy! I will be back. .