Reviews of Computer Renaissance (Computer Repair)

Doug Williams

They have a good variety of computer accessories. The staff is knowledgeable and do a great job repairing computers. This is a great place for gamers to get their supplies.

Dan Boggs

Reasonable prices and selection, staff knows something

Brad W Wilson

I've been using computer Renaissance for years now. They are knowledgeable! Can you shop online and get parts cheaper, probably. I've bought computers from Costco and BestBuy and both of these computers crashed after a couple of years. I bought 2 computers from Computer Renaissance about 4 years ago. Just recently I upgraded these same computers to solid state drives. I dont know about computer hardware so I leave it to the experts. I highly recommend this company.

Josh Ashcraft

Great help and great customer service

Funk Trooper

Went looking for new hardware and shopped around at multiple computer stores in Anchorage and Computer Renaissance had the best selection of cases and the friendly helpful staff made the experience easy. This is my one stop shop for new hardware.

Theresa Philbrick

Staff at CR are knowledgeable, straightforward, explain the problem, offer solutions. We've patronized their business for years.

Chouci Vang

The staff seem friendly enough. I wouldn't suggest selling your laptop/electronics here. I brought 4 laptop hdds(260GB-1TB), laptop ram sticks(4GB each), Netgear wifi router, and 3 keyboards to sell there. Dropped these off, signed a paper, and then waited for several days for them to call me back. Sure, they're probably very busy people so I returned after almost forgetting that they still have my things. Turned out they had already finished appraising my stuff quite a while ago; if only they gave me a courtesy call that they were done. They offered $65 for the whole set. By now, I was tired of doing anything with these items so I said yes. The staff, Brian, who helped me, seemed averagely friendly. Take note, all the items were in a plastic transparent crate with my PS4 box, with everything(warranty papers, digital game paper, and inner box to hold the console) except for the console itself at the bottom. I got the crate back with the just the empty slightly crushed PS4 box. Everything inside it was gone, so... You decide what happened to it. Just saying... they may have taken more than I specified. Otherwise, good place...? *shrugs shoulders

Marla Walters

These folks have our business from now on!!

Leslie Otero

DONT GO HERE TO REPAIR!!! They had my computer twice for a month each time. The first time they I brought it in there they were supposed to fix my broken touchscreen. They broke my screen and had to keep it to repair. They Gave me my computer back and the keyboard wasn’t working, I asked him what was wrong because it worked perfectly fine when I gave it to them. They said that my computer is known to have keyboard malfunctions. I sent my computer there to be repaired and they gave it back to me with a broken keyboard And the touch screen is still broken. They told me they would order me a part for the touchscreen and never did. I went to Portugal and they told me to bring it back when I get back And they would fix it. When I got back they said that they didn’t think I was going to come back from Portugal so they never ordered the sensor to fix my touch screen which was broken when they gave it back to me also. After it was all said and done I now have a computer with the keyboard that does not work and they are saying that it cannot be fixed. That is not true. It can be fixed. They did not want to pay for their mistake. I did bring it back a second time and they had it for a month, they still returned my computer without the keyboard working. Brian lies to me for months about the status of my computer. Later found out they went through 3 screens to fix my one after almost 6 months of dealing with them. I’m not Even 100% convinced that they actually did break three computer screens, I honestly think they just did nothing to my computer for the months that it was there (Besides to do more damage). every day that I called to ask when I would have my computer back they would tell me by the end of the day.. they told me by the end of the day for months. I can’t stress that if you need your computer do not go there

Ron Mickelson

The staff is very helpful and friendly. I was trying to buy a laptop & I did not want windows 8 They suggested a used computer. The first one I purchased, I decided I didn't want it. They took it back, no problem. The 2nd computer seemed to be just what I wanted, but after I took it home, I couldn't get Magic Jack to work. I brought it back & asked them to help me make it work. Dimi, in the back room worked on my computer for at least 30 minutes. He was very friendly & helpful. He loaded new audio drivers & kept trying to make Magic Jack work for me. I had accidently pushed one of the keys that muted the audio. Now it works like a charm and I am very happy with my computer. They did not charge me for the 30 minutes of technical support. I would recommend them to my friends & anyone who needs a computer. They have integrity and can be trusted.

Richard Dillon

Sold me a trial version when I asked for a full version, liars who make custom cpu look good.

David Paul

Excellent, knowledgeable staff, large inventory of new and used computers, parts and accessories! Repair, Sell, buy or trade - these are the people to go to!

Harrison Law

I needed some small hardware on short notice. They were the only ones in town who had it, and they charged a fair price!

Stephanie Thomson

I was having router issues. The staff member was attentive and knowledgeable. The router was beyond repair. I was given good instruction on dealing with the manufacturer warranty, which I will deal with later, and ended up purchasing a different model. I am a satisfied customer, would recommend, and this will be my first stop for all things computer.

Evgeny Ranauneut

Good place

Richard Teal

Good people family owned treat people right

David Weed

Over the past couple of months I have had the technicians here work on an older home built PC that was having issues. They worked diligently on the computer discovering that the RAM had intermittent problems and that the hard drive was failing. With these items replaced they then found that the computer had a virus or malware that was sophisticated and difficult both to diagnose and to remove (the Kaspersky antivirus on the computer never found it). They then reinstalled all the software, which was complicated by some of it being business related and 10 years old. They must have lost considerable income with all the hours they spent. I do recommend they without reservation.

Nikolay Timofeev

Good store with good computer parts and not very bad pricing. The staff is very polite and knowledgeable.

Ember Tilton

Very cool store and talented repair staff. The store provides you the means to make cheap upgrades to your existing system with great used parts and can sell you like-new computers and laptops for hundreds less than the box store.

Michael Plucker

Very helpful! Goal acheived. Thank you. Long standing Anchorage business with high quality computer repair service. Reasonable rates. Top quality gauranteed workmanship.

Craig Crumbley

These guys really know their craft! Only computer store I go to.

Austin Howard

Brought in my computer not knowing what was wrong, they fixed it up pretty quick and for a good price. Will use their services again if needed. Thanks guys!

Steve Frost

These guys are the best in the area. The prices can be higher than what you'd find online, but when you're in a pinch and you need something asap, they will have it and will help you with anything you need. They even recommended that I not buy a more expensive item when I could just use a cheaper part. I always recommend this shop.

Devin Brown

Great prices, Great staff, go to place for people who wanna save money on pc parts.

Reverend Richard Haahr

No complaints whatsoever. They came recommended from another company, didn't jerk me around. They were transparent, clear, and honest. Got my quote, got my rig in, they did exactly what they said, and charged for exactly what they did. No mystery in any step. First time I needed a shop for something I didn't have and honestly would do it again.

fritochips .

Always helpful with accurate advice....friendly staff.

Ashraf Hassan

Very good

P J

The parts they provide are at least okay. The staff is seriously only knowledgeable of the basics of what is asked of them. The man sold me case fans that at least worked, but failed to give me any working mounting screws. Constantly ignored the information I was giving him about my own Case. Proceeded to give me screws that he insisted were "industry standard" when I told him they were not what I needed for that particular fan/case set up, he just kept telling me "I'm probably wrong" and he kept insisting that they would work in the case. I asked him for a specific screw, insisting I needed them for the fans. Finally he obliged, and looked for them. He came back with only 2 screws for all the case fans that I bought(3). Guess what? The 2 screws that were long enough to reach my case didn't even work!(too big) F$#K ! I luckily found some that would fit in my own garage, but i needed 12 originally. Long story short DON'T GO HERE. SAVE YOURSELF THE HEADACHE. if you can, get the parts you need online because i'm sure they were overpriced as well. 120mm case fans. 8.50 a pop.

Mike McArdle

GREAT staff, very helpful, very knowledgeable.

Brian Preble

This place is awsome Brian and James will take great care of you!

Austin O'Neill-Koch

Overpriced but good selection. if you cant wait to order online for the same things at a much better price, i suggest this shop. Employees seem knowledgeable. At least with my short interactions with them.

Cliff Helm

Great folks. I've bought parts for two machines from these guys they're very helpful and knowledgeable, without overwhelming you with jargon.

Bam 72bam

Do not buy a pre built system here they are incredibly overpriced

Sharolyn Wyeth

Their associate James, was super helpful & very friendly!

Chris Smith

Very satisfied with the customer support and service they provided. Also very knowledgeable about their products and other that are on the market. I dropped off my computer that had troubles and by the end of the day I get a call back saying the service is completed. Very fast and friendly people. 5/5

Jason Chocknok

Extremely satisfied with the service and the outcome of their service. Certainly would recommend all my friends.

Michael Flanigan

I have such mixed feelings about this store. The staff is always great and they really are quite knowledgeable but the prices are outright laughable. I was looking for a couple random accessories and they were (I double checked) 6x the price as online

Mark Callan

Took in a PC for troubleshooting and repair. They called me to update when they found the culprit( faulty stick of RAM). They replaced and returned my computer. I've had no follow-on problems. The staff was accomodating, friendly and knowledgable. They took a common sense approach to solving problems and the process was transparent. They also have a decent sense of humor. I would recommend their services to a friend.

Jack Patterson

VERY friendly service! The most accommodating business I've ever dealt with! I needed a sata3 cable immediately, no where else had one. I called them 15 minutes before closing and they told me they'd tape one to the door if I didn't make it in time. Sure enough when I arrived there was 2 sata3 cables taped to the door! I'd recommend to anyone!

Joseph Suh

The employees are friendly and personable, making it really easy to approach them with help on fixing your computer. (I even got a great recommendation for a new Netflix series to watch.) In that regard, they would earn a much higher grade than what I'm giving them now. Unfortunately, when it came to actually fixing my laptop, I was left somewhat dissatisfied. To start with, the reason I brought my laptop in was because it had issues with its screen flickering. So I asked what was going on with it, they explained the problem and the solution, and I left the laptop with them to get it fixed. Paid a bit under $400; a bit pricey, but not that big of a deal. If I could use my laptop again without wanting to stab my own eyes out, then it'd be well worth the cost. Unfortunately, while the initial screen flickering problem was now vastly improved (though not completely fixed), new problems had been introduced. For example, I could no longer adjust the brightness setting on my laptop. And when I took the laptop back, within the warranty period mind you, I was told that I would have to pay about $500 to get it fixed because certain parts would have to be replaced. Five hundred dollars! Just so I could adjust the lighting again! I paid the initial $400 to get my computer fixed; not to have its problems replaced with other problems. So instead I took my laptop to a relative who used to work at Geek Squad and he fixed it in about 15 minutes without even touching the actual hardware. Additionally, he found another problem that had been introduced to my laptop, in that the computer was processing 100% of the disk space all the time, hence why my computer had become so much slower. He is now very kindly fixing it for me. Looking at the other reviews for this store, it seems that as a whole they do a good job, and I don't think it's fair to judge them based on one bad experience, especially since in the end what I got was an improvement over what I had. However, if I ever go there again to get my computer fixed, I would definitely make sure to get a second opinion on the issue, and I recommend anyone else who goes there to do the same. Just in case.

Harrison 907

One of the only computer geek stores in town

P. Derrick Seagraves

GAVE me a very specific computer part that unlocked a while 'mother level of functionality for my laptop

Jason Thrills

Nice and organized location, staff is happy to assist you and will go over options they have available. Only rating it a 3 because their pricing is not even remotely competitive, its Alaska and I'm aware the options up here are not as rich as say Los Angeles but at least be more competitive so I'm not reaching for my phone to buy from Amazon. So an msi board gamer plus and an I5 8th generation and one stick of 8gig cheap china memory for almost 800 is a bit steep when amazon sells the motherboard for 119 and the same processor for 299 I'm not getting the sense they are interested in competing. Its a small shop and I'd love to buy local but smart buyers will rather wait 10days for amazon shipping than 500 they could buy gas and groceries for. If the pricing was maybe 100 or even 150 off the difference I'd be home building my computer now.

Stephanie

Took a long time for then to get back to me with the refund from selling them my old computers. Helpful enough.

Theresa Justice

Best costumer service ever! I recommend all my friends to this business for computer repair or questions or for purchase of a new one!

Courtney Swartz

This place is awesome. Fixed any and all issues with my ailing laptop. I will add that this isn't the first time I've been here - had a busted-down laptop a few years ago that Computer Renaissance couldn't do anything for and so didn't charge me. These guys are as good as they are honest. Thanks for helping me keep my main machine afloat!

Joelec12 Colins

Good technology and workers

Vera Delong

I have used this company for years..they are knowledgable, fast, and up front with their charges. I am very happy with the customer service and the quality of the work performed. Highly recommended.

Allen Childs

Nice selection. From starter builds to high end. Lots of knowledge.

Terrie Gottstein

I have gone to Computer Renaissance several times over the years for assistance with computer repair crises...have been happy every time. But this last time, they went above and beyond, retrieving data from a dead hard drive that even they didn’t think was possible. But they went the extra mile to try, and Voila! My old data is now happily installed on a new 2TB harddrive. Feels like nothing short of a miracle! Thank you, Computer Renaissance, for rescuing my data!

judson reagles

I asked the guy at the counter about what he might have that would be comparable to the new computer I was thinking of buying and cited the specs I was looking for. He just stared back at me like I'd said something in Latin. I waited about 5 seconds before I said "Nothing? You're not going to say anything?" and he just kept stairing. I said "OK, I guess IL just look" ...and he just kept stairing.then greeted the next costumers in line. I don't know if he had a seizure, or what, but bad service.

Greg G

Always pleased when I leave there. Their services are excellent

D. Tubbs

A good place for computer components at a fair price. I was looking for an older piece that was overpriced online. CR had it and at a very reasonable cost. I would definitely shop there again.

Theresa Clayton

They quoted me $200 to fix the DC power jack on my laptop. I ordered the part myself for less than $10 and fixed it in under 5 minutes. Their prices are a ripoff.

Jeff Kloth

I needed a Windows 10 replacement. They gave me a free one, just had to buy the $10 flash card he put it on. Solved my problem and they were friendly and courteous to boot.