Reviews of Alaska MacStore (Computer Repair)

Frank Baker

These folks are super friendly, professional, knowledgeable, efficient and quite fair on prices. They were super patient with a technology luddite (me) who REALLY needs help when it comes to computers. In addition to removing Spyware, cleaning up my iMac and getting my iPhone and iMac mailboxes reconciled, they actually provided good tutelage and made me a bit more savvy. I'll certainly return to these guys if I EVER need tech support again. They're fabulous.

Tamara Moore

Oh my, Joe at Alaska Mac Store was ever so helpful. I have always been a fan of the store and have been going there since my first mac purchase years ago. I go there for all my purchases and tech support and they are always reasonable and helpful. today they surpassed themselves. Joe helped me with a minor (but very annoying) problem that has plagued me for at least four years. He worked with me and taught me not only how to fix it today but how to keep it fixed...and didn't make me feel foolish in the process. Thank you Joe.

Just Jul3z

The guy was awesome, I was so frustrated but he was so patient and was able to help me

Allen D

The staff is awesome and super helpful!

Jim Karlovich

I messed up an SSD upgrade on my MacBook Pro. It would only operate on AC power, which served me fine for years since I always used it at home. I eventually got a new MacBook Pro and wanted to gift the old one to my nephew. I took it to the Alaska MacStore to see if they could get it to charge the battery. They started it up on AC power in my presence and ran diagnostics. When I stopped by later that day, they informed me that it would no longer operate even on AC power. The technician offered that I may have incorrectly situated a small part which would have fried the logic board. This was ridiculous since they acknowledged that it was operating when I brought it in. I also had to point out to the technician that the part was keyed with a hole and a notch making it impossible to install incorrectly, So his apparent lack of experience and technical aptitude was on display. They refused any relief on my up-front fee for labor. Essentially I was charged $100 to have my laptop bricked. That's a horrible disappointment and a hard lesson learned.

Chad Graham

The service is awesome they were very helpful

Bronwyn Jones

I had a bad experience with the MAC store. I went in to get my iPhone 6 battery replace. They offered a battery replacement and cleaning package for $40. The cleaning ended up damaging my phone screen. I left the store and then when I received a text message I realized my phone screen was damaged. When I returned 30 minutes later with the damaged phone the representative that had cleaned my phone took the phone for about an hour and then return it to me saying it was a lose screw that had damaged the phone and said it was likely lose before I came in. It was not. Luckily I called Apple directly and they have been helping me out getting a replacement phone. I would recommend going to the apple store and avoiding this place.

Chatong Lor

My iPhone 8 the screen was black out and I cannot see anything so I take my iPhone to Alaska Mac I was taking to joe he told me the phone was broken but my iPhone still have the warranty from Apple he have to ship my iPhone out to apple so they could send me a new one so I ask joe how long will it take Apple to ship me a new one he say it only take 24 hour so I agree with him Get my iPhone to him the next day i call him he say no not there yet he say Monday so I waited till Monday I call he say oh still not there yet he say maybe Wednesday. So Wednesday I call he didn’t still not answer my call so I walk in I ask him why it take so long he say because this and that so Friday day I walk he told my because they can’t not they cannot rum my iPhone that why Apple can’t send me a new one so he get my iPhone back and tell me to go to Apple store i think he a lire he didn’t not ship my iPhone out I been waiting for almost a week bad customer service I will never go to this store again.

Andy Holleman

Have an iPhone 5 that had an intermittant home button operation problem. A tech opened it to see that a swollen battery was actually the likely problem. Left it with them and got a call back in a few hours. All fixed. 99 bucks. That was the issue. Very fast. Very accurate.

Zachary Craigmile

Had battery repaired, and system updated. Within my first few weeks of travelling the system starting crashing randomly, and now the battery won't charge at all, and the computer won't turn on

Cdeposit Bdeposit

who could ask for more. Repair, Apple Support, shipped in and out quickly......I recommend these guys. They save my butt and my computer. Thanks loads

Lisa Maloney

They never returned my phone call, but when I walked in they were prompt, courteous and patient, so the star rating is for that. They confirmed my issue (MacBook Pro battery was dying and causing the whole thing to run unusually hot) and fixed it right on the spot at a reasonable rate. Thank you!

Dave Willson

Fantastic service. Quick, courteous, highly recommend.

Julie Stephens

Store has moved to Lake Otis and Tudor near Golden Donuts

Bud Brooker

These guys gave me better service than the Apple store! My iPhone quit charging so I took it to the Apple store. They took a quick look at it and said it looked like the charging port was fried and they couldn't repair it, but they could sell me a new one. No thanks. So I called the Alaska MacStore and they said drop it off for an hour and they'd see what they could do. I came back 45 minutes later and they had pulled out a fragment of a broken lightning cable that was blocking the port. Problem solved, and the price was fair. Highly recommended.

Jeff Conaway

It took 5 trips to get my replacement iPhone battery. Complete waste of time.

Ann Danielson

Took my computer in to get the OS re-installed, and pre-paid the $50 fee. It was supposed to be done later that day. Went back to the store at the agreed upon time (2nd trip), and my computer wasn't done, but I was promised it would be done by then end of the day on Monday. Went back Monday (3rd trip), and my computer still wasn't done, but was promised that it would be done on Tuesday, and the store would call when it was ready. I did not receive a call on Tuesday, so at the end of the day, I called to check on the status, and was told not only were they unable to fix it, but that I would not be refunded my $50. So I went back to the store (4th trip) to collect my unfixed computer and speak to a manager about getting my money back, since they were unable to provide the service - but - no manager was there. Received a call the next day from the manager saying (rudely) that they would refund me. 2 weeks later, I still have not received my refund, and upon calling in AGAIN... I was told a manger will contact me at eventually to talk about the status of my refund. Thanks for wasting a ton of my time, being rude, and most importantly, charging me for a service you did not provide. I would give you 0 stars if I could.

Larry Newell

Avoid this place at all costs. Two weeks ago I came in to inquire about having a screen replacement done on an Iphone 6S. I asked about the time frame. I was told that since it was on a Friday it would be mailed to Apple on Monday and I would have it back by the next Wednesday. I called on that day and was told someone would check and call me back. No call ever came. I called again the next day still calm and was told it was not back but someone would check and call back. Yet again no one called back. The next day I went in personally and was told Apple still had it. I requested that someone call Apple and check because I had to have the phone back. They said they would get the manager on it (who just happened not to be in) they said he would check and call back. Again no call back. I have been down there two more times and called one more time. Two weeks later and still have no answer and no call back. Now I have had to purchase a new $900.00 phone because I had to have it and still no phone. AVOID THIS PLACE. Rude and unresponsive employees that just blame Apple. They never follow up. If I could give them 0 stars I would.

Pamela Anderson

I had some complex issues & he resolved all of them. Thank you

Rich Amy Fetterhoff

What nice guys! They were professional yet courteous and explained to me things I need to do regularly to keep my Mac in good shape. They also removed an app that was spying on me. Great service at a great price!

Augmon Jolley

Super nice store. Very helpful and friendly. Good service and good workers. :)

Jeremy Landreth

Great store, really good customer service, and they really try to understand your tech issue or situation.

Carol Zerbe

Counter service is friendly, they seem to do an OK job, however, I was told I would be notified as soon as the work was done. I was never notified, and left three phone messages over the course of four days never receiving a single call back as to the status of the phone I left to be repaired. Finally I was able to call and got someone on the line where I got an answer to my question. They need to do a much better job of communication with customers.

Jonathan Weseman

Very poor experience. I have a broken phone and set up a screen repair appointment. I rushed in to make my appointment and called ahead of time as I was running a bit late to do traffic. I verified everything was good and set up and was told to bring it on in. After driving all the way from Chugiak I am just told briskly "My calibration machine is down" I had just called 30 mins before and was told everything was good and to bring it in. The store clerk had nothing more to offer and said nothing so I left. I do not appreciate the tremendous waste of my time.

Britt Coon

These guys rock!! When it was time to buy a new iMac, I wanted to shop locally. Jack was super helpful and made my purchase easy and smooth. I made a mistake with the first model I chose (all my fault) and they worked with me to upgrade to the larger version. I walked out of their store feeling like they went above and beyond!! Later I decided to upgrade the RAM and Sierra got me all set up with what I needed. I love that they are a smaller, more personal store than going to the "mall." I'll definitely be back for any of my future Apple needs!

Nick Odell

I am only giving this business a second star as the only nice thing was the front desk lady who took my laptop back twice. I came in for a repair under AppleCare, cool. They had to take my laptop overnight to diagnose the problem & pricing with Apple, cool. I get a call back the next day and say they can order the part and have it ready overnight, cool. Day two I get a call saying the part is causing my trackpad to heat, need to order a part that is not faulty, cool. Call day three, say that they are still working on part will have to wait until Monday, cool. Next week, I go and I get my laptop on a Thursday. Run home to turn it on, it looks amazing! It's like I never had an accident with it. I went to turn on my study music only to realize the sound doesn't work. I went back, they apologized and stated that the soundboard was broken, ok. They explained they can order a new one for me. Today is two days shy of them having my computer on/off with problems. I drop it back off today for them to switch the soundboard, they said they will call me back in one hour, cool. I get a call back one and a half hours saying the computer if fixed, cool. I go back to pick it up and was explained it's all fixed. I run back home to watch a video lecture to see that my right side of my speaker has 100% sound output, whereas my right side only has about 25% sound output. This issue is not fixed, after being reassured that it is. I am not impressed with the quality of the repair. Customer service is decent though. I'm bummed I spent $100 on this repair. I will be getting in touch with Apple to see if there's any other options.

Terri Hubble

Great class & teacher. It was nice to have another guy able to help on an individual basis thanks for offering these classes & for free!

John Mohlman

They are not bad. They are just a glorified middle man. If you want to just buy a computer, you might as well just go straight to apple. They have to wait just like everybody else in town for the new products to come out. I bought a custom computer (top of the line) about 3 weeks ago and they still cant even tell me when it will arrive. They are knowledgeable, but I wouldn't ever go to them for help. Computer Renaissance right down the street from them are much better equipped to handle repairs and equipment. Just my opinion, but I wont be doing business there anymore.

Chris Thornton

They don't sell phones

Dale Lynn

I was trying to clean out my Macbook Air to give it to my younger brother. Needless to say I accidently erased my OS and nothing worked. My mom spent countless hours trying to fix it, many calls to the Apple Care agents.....nothing worked and Apple Care wanted over $200 to reinstall the OS. Alaska MacStore did it for $50.00 and the computer is like new. Thank you Joe for all your help and for the reasonable price's.

AV TV

We brought in our 2017 MacBook air for screen repair. When we got it back the screen was shifted over the edge of the bottom half of the laptop. And the trackpad did not have a click to it anymore. So we went to Apple directly, once we got to the Apple Store a genius took apart the MacBook to correct the mistake from Alaska MacStore and had told us that the housing was bent and battery was loose inside the device because the screw was screwed in so tight that it broke the plastic threads. Needless to say Apple has filed a report because the repair quality was very poor and the MacBook came back to us damaged.

Kimberly Drummond

Took my iPhone into the store to be repaired, they were unable to repair it so I bought a new one using the apple warranty. Two months later my phone malfunctioned it couldn't be repaired, factory error. On multiple occasions, they insisted on replacing it with an AT&T iPhone and wouldn't get it that Verizon and AT&T are not compatible. I tried several times to talk to the manager, who had always "just left." I took my phone and my business to the actual Apple Store who told me my phone was purchased over a year ago. This company scams...be very careful!

Sara Irwin Goudreau

Fast and knowledgeable service. Very courteous staff. Computer repaired within 24 hours. New entrance at back of the building allows for a more professional entrance. Highly recommend Alaska MacStore.

Callie Spitson

I can’t recommend Alaska MacStore enough. From my initial phone call just to ask questions to when I walked out the door with my upgraded Mac, they were top notch. They were so helpful and knowledgeable about the questions I had. When I took my computer in to have the RAM upgraded and an SSD I stalled on a time crunch, they completed everything in under an hour! I’m so pleased with everything and totally stoked on my like-new computer.

Mike Naglich

I picked this store after researching various locations and am extremely happy with my experience there. I strongly recommend MacStore - fast service, friendly and knowledegeable staff - it doen't get any better. They are geting all my future business and hope you'll give them a try too. You'll be glad you did!