Reviews of Staples (Computer Repair)

Pandora Heathcoe

I feel so sorry for those store clerks. I have been in there twice in one month and they had NO air conditioning in the store. However, the clerks in the printing section have always been so kind and gracious as are the ladies at the registers.

Rachel Smith

I tried going and printing something that I emailed to myself. The woman helping me acted as if she couldnt be bothered by what I was asking. Mind you she was in the PRINT AND COPY department desk. She just gave me a card to walk myself through it, even after exclaiming I wasnt tech savvy. Not helpful at all. Left with no copies printed. Complete waste of my time.

Jerimiah Evans

typical store employees, lazy don't know anything and just pretend to know they know exactly what you're Wanting to hear.

Erik Parker

The Copy Center is fantastic! Almost every time I go in -- they're swamped. Even so, they make sure to attend to my needs. I've worked with all three of the associates (Jen, Chris, Ryan) and they really go above and beyond.

Elaine Peterson

Terrible experience...the Spanish lady is extremely rude and unprofessional. She makes you fell like you are a bother. Have not set foot in the Daphne store in over 2 years. Pitiful excuse for a print department! I now shop at Office Depot where my business is APPRECIATED!!!!!

Terri Shaver

Staples never has computers in stock. They will order one for you but it will be days. Before you receive it. That doesn't do me any good.

Ken Klimas

The way they surrounded me when I was looking at the ink I felt like a criminal. Only thing was missing was the guns. Lol

Anthony Autrey

The worse staples I have ever been to....their copy/service center always has dome type of issue or fax machines not working. If theu are behind on work they will tell customers to come bavk or wait 30 mins or more for service even though all employees are not actively working on the issue or any issue/problem at the time assistance is needed....GO TO OFFICE MAX.....

Landry Chamberlain

I got some stuff printed here for free which was nice. it was only about 5 or 6 sheets of paper total, but I still appreciated the kind gesture of the guy working here when I came in. I also got a good deal on a pretty big trash can! this is a cool place to get a lot of stuff that other stores like Walmart, Target, Safeway, etc. MAY also have... but those places don't specialize specifically in selling only household & office products like Staples does. they also don't have as many choices as Staples does! well, I really hope the company doesn't go out of business because I like coming here!

Tim Charest

I love Staples and every time we visit this one the staff is very friendly. I have had nothing but positive experiences with this store since the one in Mobile closed.

Faith Dye

Won't be coming here anymore. There was a line of people waiting to check out and the cashier was standing 10 feet away and would not even acknowledge we were there. She just kept doing whatever she was doing, we just left after waiting 3 minutes or so. Ridiculous...no help from anyone while we walked the whole store looking for what we needed either.

Rickey Richardson

If You use the online service for staples you will be Bombarded with Junk Snail mail and e mails -They cant get it stopped I would go out of my way to avoid using them Again .

Aaron Smith

Nothing like getting chewed out by the boss when Staples sends you the wrong stuff.

DawnEvolution

Justin from the copy center is fantastic, made certain that my images were printed to my liking and did his job quickly. Highly recommended!

Bryan Mathews

Helpful with choosing a desk chair. Wish they had more desks on display, but I did find one that would work for me.

Brianna Patterson

I have been doing business with staples since they built this store. Came to return ink cartridges that never worked and today it was a problem. We talked with someone over the phone and told them the situation before I even wasted my gas. So I get to the counter she tells me we used all the ink when there was never any in the cartridge, that's why we called before. And now we missed the time to return them. I am never doing business with them again.

Adrienne Beamesderfer

Guy named Sam helped me and was fabulous!

Brian Dunbar

I give office supply stores about five more years until they're extinct. In the mean time you're likely to find what you need here (or at Walmart or some other 'everything' store).

Robert Lockrem

Its lowes. Friendly staff, good stock, decent prices.

Shannon Miller

Helpful

Kimothy C

It's expensive

Sherri Smelley, Esquire

Do not use Staples online especially. The company will sell you product to pick up in an hour but then advise that it is not available. This activity put me in a bad situation because I needed it immediately.

Matt W

Huge selection, I was very surprised.

Jerimiah Evans

typical store employees, lazy don't know anything and just pretend to know they know exactly what you're Wanting to hear.

Erik Parker

The Copy Center is fantastic! Almost every time I go in -- they're swamped. Even so, they make sure to attend to my needs. I've worked with all three of the associates (Jen, Chris, Ryan) and they really go above and beyond.

Ken Klimas

The way they surrounded me when I was looking at the ink I felt like a criminal. Only thing was missing was the guns. Lol

Anthony Autrey

The worse staples I have ever been to....their copy/service center always has dome type of issue or fax machines not working. If theu are behind on work they will tell customers to come bavk or wait 30 mins or more for service even though all employees are not actively working on the issue or any issue/problem at the time assistance is needed....GO TO OFFICE MAX.....

Landry Chamberlain

I got some stuff printed here for free which was nice. it was only about 5 or 6 sheets of paper total, but I still appreciated the kind gesture of the guy working here when I came in. I also got a good deal on a pretty big trash can! this is a cool place to get a lot of stuff that other stores like Walmart, Target, Safeway, etc. MAY also have... but those places don't specialize specifically in selling only household & office products like Staples does. they also don't have as many choices as Staples does! well, I really hope the company doesn't go out of business because I like coming here!

DawnEvolution

Justin from the copy center is fantastic, made certain that my images were printed to my liking and did his job quickly. Highly recommended!

Bryan Mathews

Helpful with choosing a desk chair. Wish they had more desks on display, but I did find one that would work for me.

Adrienne Beamesderfer

Guy named Sam helped me and was fabulous!

Robert Lockrem

Its lowes. Friendly staff, good stock, decent prices.

Kimothy C

It's expensive

Matt W

Huge selection, I was very surprised.

Cathy Morrison

Am NOT happy with this store! I took my computer there to have it serviced and was promised I'd get it next day. Today is day FOUR and it's still not ready! I will never used this store again.

Wilma Richardson

Well organized, friendly helpful staff, clean and welcoming environment

Joshua Campbell

Friendly staff, but really hard to find things you're looking for.

Charles R Gilbert Sr

Excellent!

Brandon Longcrier

So much for same day service as advertised. "Place order before 2pm and pick it up same day." Yeah, not so much.

Erin

3 bad experiences here. We ordered an item, and it didn't come on time. No big deal, we went back a week later, they sent the wrong quantity. Thry also took about 40 mins to locate thr order and call management about the error. Said we needed to ship it back so they could send us the right quantity. We've ordered these from other Staples before and we know they come in bundles of 50, so why send back 50 so they can send it back with a second bundle. We needed the item, so they said to take the 50 and come back in a week and they'd have the full order of 100 for us. We went back today and they did not have the full order for us, just another half order, so this was a huge waste of time with no compensation. While we were there we were going to pick up ink, since they have dozens of signs all over their ink that day 110% price match guarantee. They agreed to price match best buy, but not beat it by 10%. Cashier says that's only if it's out of stock, which nowhere in the fine print does it say that. It says they match competition and beat it by 10%, but they will not. We will not be shopping at this Staples (or maybe any staples) again

Chris Stevens

Like going to this store. Only thing is a few times I did have some issue with a price or a return other then that it is great.

Catherine Watkins

Quincy was very helpful! Great back to school discounts

Erhard Karl

Sometimes out of stock on products in high demand.

Jackie Surber

The fax machine took a while to send my faxes but they have good customer service right as you walk in the door

captinair head

Ask for Shawna. She is not only the best print specialist but knows so much about media solutions and more.

Amber Solomon

Printing department was awesome and helpful!!

Laura Fuller

The staff at this store is always so helpful and kind. I really appreciate their service.

Phillip Cotton

Wesley (Tech Sales Supervisor) and Sarril (Store Manager) provided the best shopping experience and top rated customer service I have seen in a long time. These two employees went above and beyond my expectations. All the staff in the store were extremely courteous and helpful. Wesley went out of the way to fully explain the product while making recommendations. Sarril also made recommendations while volunteering to help with applying applications to the devices I purchased. This level of customer service needs to be recognized.

Joshua Thompson

The people there help me print blueprints for my place of work, and accomplished them in a timely manner. The service was great and the employees were polite and helpful, great prices, clean and organized. I recommend you stop here for your next office supply needs.

David R. VanDinter

Staples has a large selection of office supplies and a moderate amount electronics. However, when compared to other stores, their items are way over priced. It is easy to see why online shopping is preferred to shopping in stores. There is no comparison to the savings found on line. I paid $3.49 for 500 staples, but 1000 staples were $2.99. The fact that I paid as much as a stapler for 500 staples is baffling. Probably my last stop there for any office supplies. I did compare other prices and noted that I paid $75.00 less for my printer online and computers were between $100 and $300 more than other stores and online. However, the staff was very helpful and friendly.

Rana Charlet

Got what I needed printed on the spot. Cheap. Convenient. Fast.

Patty Stotler

Went in to get some enlargements and copies, wasn't able to get the enlargements due to copy right laws but did get the copies. The young gentle that waited on me was very pleasant and helpful.

Jan Schachterle

Clerk took time to help me find the charger and when he did not have one that would work he suggested other options. He was very helpful.

Eva Talbott

Very helpful and courteous staff. Found just what I wanted.

Christie Linn

I was put on hold and forggoten about. Stayed on hold for 20 minutes before giving up. Can't find a human to talk with about redeeming points. It seems incredibly difficult just to reading two dollars worth of stupid points. I can't look it up in the store, the register assistant cannot look it up. So I have to go to the website download some form that tells them how many points I have and then show them on my phone. This is too much troubl redeeming points. It seems incredibly difficult just to reading two dollars worth of stupid points. I can't look it up in the store, the register assistant cannot look it up. So I have to go to the website download some form that tells them how many points I have and then show them at the registrar on my phone. This is much to work and complicated to save a few dollars. In reality, all they have to do is keep track of it in their system like Walgreens does. Absolutely ridiculous and absurd.

J Iwanskioliver

Nice place

Wilma Richardson

Well organized, friendly helpful staff, clean and welcoming environment

Joshua Campbell

Friendly staff, but really hard to find things you're looking for.

Charles R Gilbert Sr

Excellent!

Brandon Longcrier

So much for same day service as advertised. "Place order before 2pm and pick it up same day." Yeah, not so much.

Erin

3 bad experiences here. We ordered an item, and it didn't come on time. No big deal, we went back a week later, they sent the wrong quantity. Thry also took about 40 mins to locate thr order and call management about the error. Said we needed to ship it back so they could send us the right quantity. We've ordered these from other Staples before and we know they come in bundles of 50, so why send back 50 so they can send it back with a second bundle. We needed the item, so they said to take the 50 and come back in a week and they'd have the full order of 100 for us. We went back today and they did not have the full order for us, just another half order, so this was a huge waste of time with no compensation. While we were there we were going to pick up ink, since they have dozens of signs all over their ink that day 110% price match guarantee. They agreed to price match best buy, but not beat it by 10%. Cashier says that's only if it's out of stock, which nowhere in the fine print does it say that. It says they match competition and beat it by 10%, but they will not. We will not be shopping at this Staples (or maybe any staples) again

Chris Stevens

Like going to this store. Only thing is a few times I did have some issue with a price or a return other then that it is great.

Catherine Watkins

Quincy was very helpful! Great back to school discounts

Jackie Surber

The fax machine took a while to send my faxes but they have good customer service right as you walk in the door

Amber Solomon

Printing department was awesome and helpful!!

Rana Charlet

Got what I needed printed on the spot. Cheap. Convenient. Fast.

Patty Stotler

Went in to get some enlargements and copies, wasn't able to get the enlargements due to copy right laws but did get the copies. The young gentle that waited on me was very pleasant and helpful.

Jan Schachterle

Clerk took time to help me find the charger and when he did not have one that would work he suggested other options. He was very helpful.

Eva Talbott

Very helpful and courteous staff. Found just what I wanted.

Christie Linn

I was put on hold and forggoten about. Stayed on hold for 20 minutes before giving up. Can't find a human to talk with about redeeming points. It seems incredibly difficult just to reading two dollars worth of stupid points. I can't look it up in the store, the register assistant cannot look it up. So I have to go to the website download some form that tells them how many points I have and then show them on my phone. This is too much troubl redeeming points. It seems incredibly difficult just to reading two dollars worth of stupid points. I can't look it up in the store, the register assistant cannot look it up. So I have to go to the website download some form that tells them how many points I have and then show them at the registrar on my phone. This is much to work and complicated to save a few dollars. In reality, all they have to do is keep track of it in their system like Walgreens does. Absolutely ridiculous and absurd.

J Iwanskioliver

Nice place

Susan Gross

Extremly helpful

Snelson499 Sesquip4224

The customer service was extraordinary.

Michelle Dre

The night manager DJ.. whom thinks he can bully his employees around needs to be fired. Telling folks "ill have you crying working with me"... As a "manager" you just don't speak to folks and treat kids in that way. Be a role model not a di*kweed.

Brandon C

Worst customer service ever from the print center employee. I visited this location on 11/17/18 to print some material. The female employee made sarcastic comments toward me and after her poor attitude, I went elsewhere. There was another customer in front of me that she was also treating poorly. That customer also left the store.

Rose Horton

Staples has a wonderful staff...and great price's!

Erica Agbayani

Very helpful staff. I just wish most of the stuff wasn't so expensive.

Michael Hodgdon

Great friendly staff, good selection of product. Look for the deals, prices can be a bit high.

Brandon Ogden

Great staff, lots of help. Was very pleased with my visit.

Arra Johnson

Great staff, I always find what I need there.

Paula Buist

First rate customer service! Jennifer did a great job on my business cards, thank you so much!

Jedi Locksmith

The business cards I order turned out awesome! They did a great job, and had them done in a timely manner.

Stacey Weakley

Terribly slow service. :(

Crystina Page

This is what I get for trying to order from my local Staples again. The machine is down. No phone call so I can make other arrangements. No switching to another location.

Brian Buckelew

Very nice people working there

Cow Town

The store seems to be stuck in a 90's Time Capsule. I thought the Office Depot down the street looked old but this location certainly tops that. The prices are some of the highest I've seen for items that you can purchase in other retailers for a much cheaper price. On the plus side, they have Overhead Projectors for $125... Even though I'm not sure who'd even buy that.

James Scheuerman

I bought a desk chair in January and have since moved, somewhere in the move, I lost the receipt, the chair has since broken while I was sitting it it, causing me to crash to the floor and bash my head on my desk. The man on the phone, who didn't identify himself, rudely asks "So what do you want me to do about it?" then tells me they won't exchange it without a receipt. Never buying from here again

Chris Schrader

People have zero personality, but they were quick.

Kevin

Most employees do know how to help, but those prices ouch! I shouldn't find the same toner online for $25 less when it's the same store. Online prices are great, but totally different in store.

Sid Kelly

Solid place, typical Staples. The store is never busy and it's kept really neat and clean. Friendly people that work there. Most stuff they sell can be found online for a lot cheaper. But if you HAVE to have it right now, this is a solid place to get it.

Cynthia Parker

Good had the things I needed

jeffrey middaugh

Service

Maxx Palmer

If you need it for the office or school they probably have it. I ordered business cards, fast and competitively priced.

Daryl Nixon

The worse customer service ever.

Bud Pommer

Salesman was very helpful.

Anthony Mickelbury

Great customer service, and easy to find products.

Jazze-J jazze-J

If I could give zero stars, I would. I turn in a order to have a small booklet duplicated and enlarged. I dropped this off on 1 Oct 16 which was Saturday. I called today 7 Oct 16 at 430pm as I haven't heard anything from them all week on the status of my order. After being on hold for 30 min, they came back and said they had their hands full and would call me back. After not hearing from them, I headed to the store. When I got there, the guy there couldn't tell me anything about my order and when he found it, there was nothing done at all. What a waste of my time. A hole week and nothing done at all. The customer service was none Existent!!!!

Tracie Wyckoff

I went to Staples today to pick up some things, most on sale. I had 4 pages of things printed out to buy and had made an reservation for one of the items. I got an email today saying that my item was ready for pick up. Going through the store I found only a few items that were on my list. I went up to the service desk to ask for help. After standing there watching 2 employees talking, and another helping a person who arrived after me I finally said are you going to ask if I need help. I got told they didn't have the first missing item from my list. I asked for help on a few more locations. Out of the 4 pages of things to buy, they had 3 of the items on my list from their sale ad. It's Tuesday, so their ad has been on for 2 days. Insane. I almost expected the .25 cent items to be gone, but not all the rest of the items. So I asked for my order that I got informed was there. One girl looked and then had to call a manager. My order was not there. I gave up, said they could put my few items in my cart away and left vowing that I WILL NEVER RETURN TO STAPLES.

Susan Gross

Extremly helpful

Michelle Dre

The night manager DJ.. whom thinks he can bully his employees around needs to be fired. Telling folks "ill have you crying working with me"... As a "manager" you just don't speak to folks and treat kids in that way. Be a role model not a di*kweed.

Rose Horton

Staples has a wonderful staff...and great price's!

Erica Agbayani

Very helpful staff. I just wish most of the stuff wasn't so expensive.

Michael Hodgdon

Great friendly staff, good selection of product. Look for the deals, prices can be a bit high.

Brandon Ogden

Great staff, lots of help. Was very pleased with my visit.

Arra Johnson

Great staff, I always find what I need there.

Paula Buist

First rate customer service! Jennifer did a great job on my business cards, thank you so much!

Jedi Locksmith

The business cards I order turned out awesome! They did a great job, and had them done in a timely manner.

Crystina Page

This is what I get for trying to order from my local Staples again. The machine is down. No phone call so I can make other arrangements. No switching to another location.

Cow Town

The store seems to be stuck in a 90's Time Capsule. I thought the Office Depot down the street looked old but this location certainly tops that. The prices are some of the highest I've seen for items that you can purchase in other retailers for a much cheaper price. On the plus side, they have Overhead Projectors for $125... Even though I'm not sure who'd even buy that.

Chris Schrader

People have zero personality, but they were quick.

Kevin

Most employees do know how to help, but those prices ouch! I shouldn't find the same toner online for $25 less when it's the same store. Online prices are great, but totally different in store.

Cynthia Parker

Good had the things I needed

jeffrey middaugh

Service

Maxx Palmer

If you need it for the office or school they probably have it. I ordered business cards, fast and competitively priced.

Anthony Mickelbury

Great customer service, and easy to find products.

Jazze-J jazze-J

If I could give zero stars, I would. I turn in a order to have a small booklet duplicated and enlarged. I dropped this off on 1 Oct 16 which was Saturday. I called today 7 Oct 16 at 430pm as I haven't heard anything from them all week on the status of my order. After being on hold for 30 min, they came back and said they had their hands full and would call me back. After not hearing from them, I headed to the store. When I got there, the guy there couldn't tell me anything about my order and when he found it, there was nothing done at all. What a waste of my time. A hole week and nothing done at all. The customer service was none Existent!!!!

Tracie Wyckoff

I went to Staples today to pick up some things, most on sale. I had 4 pages of things printed out to buy and had made an reservation for one of the items. I got an email today saying that my item was ready for pick up. Going through the store I found only a few items that were on my list. I went up to the service desk to ask for help. After standing there watching 2 employees talking, and another helping a person who arrived after me I finally said are you going to ask if I need help. I got told they didn't have the first missing item from my list. I asked for help on a few more locations. Out of the 4 pages of things to buy, they had 3 of the items on my list from their sale ad. It's Tuesday, so their ad has been on for 2 days. Insane. I almost expected the .25 cent items to be gone, but not all the rest of the items. So I asked for my order that I got informed was there. One girl looked and then had to call a manager. My order was not there. I gave up, said they could put my few items in my cart away and left vowing that I WILL NEVER RETURN TO STAPLES.

Addison Ard

It was awful, the worst service and experience of my life

Susan Allen

Micah was amazingly helpful with a great attitude. Wonderful experience.

Steve Mears

Print department very helpful and employees kind!

Ian Griffin

Terrible service. Print shop messed up an order and then refused to correct it without requiring a new order with no refund. What a joke.

Shirley Dewitt

Very organized.....good sale prices.....friendly people.

Ildiko Olga Markovsky

Don't trust them with your printing needs. Same day printing means that if they feel like it, they may get it done. If not, you're out of luck.

Aaron D

Just shipped a package- the UPS Store closes earlier than Staples does (+1 point) I can't give 5 stars because I will need to make sure delivery is completed. So 4 stars & 1 extra point.

Bruce M. Rands

Tried to call with a question regarding getting my computer serviced, got put on hold each of the 3 times I called, until their machine hung up on me. I know I must be crazy to call back 3 times and spend a total of 21 minutes on hold, but I thought they were actually interested in providing a service and obtaining business.

Katrina Brown

Clean and organized

John Haven

I like Staples. They have just about any office supply I need and they have breakroom and cleaning items too. If you want to save time you can purchase the items on-line and they are waiting for you 1 hour later. They have great copy machines, black and white or color, self help or done by their staff.

Jim Jaworski

14 day return policy for an unopened item with receipt. BS! I'll take my business elsewhere.

Christian Brown

They've got these self serve print machines that cost less than working with an employee so the employee showed me how to work the self serve machine...so he still did the work, but I got it for less and I learned something.

Ryan S

It's like stepping back into 1997 walking in here... Very outdated feel, selection is poor (unless all you care about is stationary, in which case they have plenty), and everything is really expensive.

Jeff&Cherri Barber

Staff was very helpful

RCE

Staples is getting ridiculous! Won't take coupon plus your rewards card .? Wow anyway I travel 28 states and they are all the same! FROM NOW ON I WILL BE GOING TO OFFICE DEPOT!

Debbie Humphrey

Thanks to the copy center for the great customer service.

Chelsea Marks

Don't bother going to the printer here. TAKES FOREVER. They have only one person on staff in the department. I wait 30-50 mins every time and have walked out twice. Today was 50 mins to get 24 copies printed out. Not going here again.

Brian Lakes

Officemax up the road from this Staples closed up shop so I thought I would give this place a try. From time to time I need color copies for my job, not many but a few at a time. I went in about 11:00 am and I was second in line and there was one person behind the copy counter (Which was the copy center manager). When he was done he asked me what I needed as if I was interrupting his day. I asked him how I could email him a copy and print it. He walked over to the counter, grabbed a card and threw it on the counter and walked off. I thought ... well ok. So I emailed it to the store, which took a total of 5 seconds. Meanwhile this gentleman never looked at me again. He was messing with some kind of paper in the back of the copy center while I stood there waiting. I decided to just leave and not deal with this horrible customer service. I found The Copy Center on Academy which was super friendly and got me in and out in under 5 min.

William Bruce

Bought Toshiba laptop last week from Staples that qualified for free data transfer. Took laptop in to Staples today for data transfer. They refused to do it because I didn't have a "coupon." Never saw or heard of a "coupon" in my purchase. Staples wanted to charge me $69 to do it. I asked them to look up my purchase in their records to confirm. They wouldn't. I took the laptop to Office Depot who did the transfer for free in exchange for applying for an Office Depot credit card. Done! And with a $20K credit limit. Goodbye Staples, hello Office Depot. My business partners and I cut up our Staples credit card over lunch. Sorry customer service will do you in every time.

Dr. Doom

Doom Approves.

Bob wilk

I have been in this store at least twice a month in the past 2 years and every time I usually have a good experience, the staff is friendly and price decent, I usually use the copy machines and they have there issue but nothing like other stores, for copy and printing they are definitely one of the best in town - see Linda - The store is always well kept and they seem to have more local deals on office supplies than the other stores in the area, would definitely recommend over any other staples stores in the area

barb moore

Everyone is always friendly and helpful!

revonna farwell

Awesome

Kevin Palumbos

Clean and pretty well organized store!

Susan Allen

Micah was amazingly helpful with a great attitude. Wonderful experience.

Shirley Dewitt

Very organized.....good sale prices.....friendly people.

Ildiko Olga Markovsky

Don't trust them with your printing needs. Same day printing means that if they feel like it, they may get it done. If not, you're out of luck.

Bruce M. Rands

Tried to call with a question regarding getting my computer serviced, got put on hold each of the 3 times I called, until their machine hung up on me. I know I must be crazy to call back 3 times and spend a total of 21 minutes on hold, but I thought they were actually interested in providing a service and obtaining business.

Jim Jaworski

14 day return policy for an unopened item with receipt. BS! I'll take my business elsewhere.

Christian Brown

They've got these self serve print machines that cost less than working with an employee so the employee showed me how to work the self serve machine...so he still did the work, but I got it for less and I learned something.

Jeff&Cherri Barber

Staff was very helpful

Debbie Humphrey

Thanks to the copy center for the great customer service.

Dr. Doom

Doom Approves.

barb moore

Everyone is always friendly and helpful!

revonna farwell

Awesome