EDIT: After updating my address online, I noticed a few weeks later that it had not actually been updated. I called the Helpdesk who told me that they had been having issues with the site. They offered to transfer me over to the mailing department to see if they had received my mail. Donna Hepler was SO HELPFUL and empathetic to the hassle I've been through for something so simple. She took down my information and contacted the person who sent the mail (something I have been trying to do.) She was successful and now my issue is resolved! I have updated my review to 3 stars because Donna deserves 10 stars and everyone else I spoke with deserves less than 1. Thank you so much, Donna!
TL;DR: Pacific made a simple address change very, very difficult. Evidently for an address change, it takes 3+ people and they still make the client do it themselves.
I transferred from Pacific due to their outrageous tuition. My first year there was fine, the instructors were nice and helpful, the campus was pretty. I was only able to stay one year because they increased tuition by several thousands of dollars when I was barely able to scrape by. I honestly wish I never came here. My husband is an alumni of Pacific and they call him about one a week (and have since he graduated) asking for donations. It's insane how money-hungry this college is. Anyways, 5 years after I left, my old roommate emailed me to let me know Pacific had sent some mail to my old address. I figured I would give them a quick call, let them know I moved like 3 years ago, and have them update their records. First, I call the Business Office. They're the ones who sent the mail, so they can probably update it, right? Nope! They tell me the only people who can update it is the Registrar's office. Okay, cool, just transfer me and I can talk to them. Surprise! The Registrar's Office also apparently can't update addresses. You have to go online to do it. But, since I haven't been a student for over 5 years, I have no idea what my login information is which means I have to call the tech support. They tell me, "Oh, your account has been deactivated since you haven't signed in for a long time." Wow, okay, great, I know, thanks. They ended up reactivating me (which takes a couple hours) and having me update it online. WONDERFUL, THANK YOU PACIFIC. SO EFFICIENT.