Called and asked for the price to get my LONG hair straightened, was told "we don't give prices over the phone - check our website." Website says thermal (flat iron) is $20, additional charge MIGHT apply for long hair. Went in, they saw my hair, never mentioned the additional charge. $20 is listed on their price board in the salon area. 3/4 of the way through, the cashier comes over and says "Oh, it's going to be $35 instead." That's INSANELY high, because beauty schools usually charge $10 for it, because they're students with no experience. If I wanted to pay $35, I would go to an actual salon. The student spent 30 minutes washing my hair, an hour and fifteen minutes blow drying my hair incorrectly (teacher had to come and correct her, even said we just learned this technique in class THIS week), and MAYBE ten minutes flat ironing my hair. It was average at best (how do you mess up flat ironing hair? it doesn't even take skill!) and was already wavy by that evening. I had to restraighten my hair myself. The manager/boss wasn't there that day, either. When I called, she said it could only have been fixed that day, and that she wasn't there so it couldn't have been anyways. Very disappointed, thankfully my credit card company will make this right. I don't mind paying $20 for my hair to be straightened, but upcharging on a job that wasn't even done is just wrong. I recommend just going to a salon - it's the same price, and you'll get much better service.