The college will do anything to get your money and be admitted, and that's where the niceties end. Their website is contradictory, and they are slow to respond to questions and concerns. You can't trust what they say either because half the time they tell you information that is incorrect. They also rip students off by charging a semester fee of $245/semester (do legitimate colleges do that? NO), and they force you to take 2 courses through the college. One being an online "cornerstone" course where you have to spend about $1350 in ADDITION to the 2 English course that are required by the college. It's basically a dumbed down version of the 2 english course requirements (which can be taken elsewhere), so they can make money out of you.
I would STRONGLY recommend getting anything that is said or promised in writing (or record it), because they will make mistakes, and then deny it when called out on it.
They are not really professional, and the entire experience is amateur at best.
That said, I was able to get a degree for less than $5,000 (I tested out of all the requirements except for the two requirements), but if I could do it again, I would have gone with Thomas Edison State College (which is a state school in New Jersey for testing out of a degree like Charter Oak) instead which has no residency requirements, and can be completely tested out of. I also think the name sounds more legit than "Charter Oak."