Reviews of Ben & Jerry’s (Coffee Shop)

Elizabeth Helman

They had vegan options and paper dishes! They also had wood spoons and forks. Great job Ben and Jerry’s! Hopefully others will follow your lead...

Ronda Fisk

The employees are fabulous super easy to work with they let you try any type of ice cream you like!

Ryan Andrews

The wait was a little long and they seemed understaffed but thats not unusual everyone has help wanted signs up in this city. Ice cream was great but the restaurant needed cleaning. Again they seemed understaffed. Service was polite and respectful not to mention helpful they just need more employees. I recommend stopping in after some shopping if you have the time.

Stephanie Roosa

Friendly employees and great ice cream - no problems here!

Mike kryiger

Get ice cream

Tim Hodapp

What's not to love? Some of the best ice cream in town, any time of year

Matthew Primeau

Best ice cream place in town.

Ginny Floeter

We were there Oct 10th around 7pm. They were not busy and the young lady that waited on us was so very unfriendly. We were the only customers and both ...the lady and man definitely made us feel like we were an inconvenience. Never thanked us for our purchase and were totally unprofessional. :(

Rachael Humphries

Great service and great selection of flavors.

Kurt Eng

Glad they now have non-dairy alternatives!

C B

My family tummy's smile with joy from their dairy free ice cream!

Brendan Battenfelder

Delicious

Jessica P. Hernandez

Went on free cone day, the line moved quick and the employees were very friendly! Love Ben & Jerry's!

matt sheeran

Awesome ice cream!

Frances Cardone

The perfect place for a hot summer day. I visited in July and the staff was kind to their customers and pets. Even though they have a strict no pet policy this didn’t stop them from providing a dog and a puppy with fresh water while they waiting for their caretakers to finish their ice cream. Definitely rate the staff five stars for their excellent customer service

Michael Leahy

Good ice-cream

Rob

Our go to spot for a Vermont favorite, amazing selection including vegan options for the dairy/animal sensitive. Jump on the train after for a scenic ride through the white mountains. If a train ride doesn't work just mosey across the street and relax in the field, trust me.

heather leech

Good selection but kind if pricey

Fay Pierce

Fun and friendly experience every single time! Perfect for both family and date night

Balaji Mankompu Subramanian

Quietly tucked away from the main road. It's a very cozy location. It has a very local nostalgic feeling inside and very personalized service

Tara McKenzie

excellent and friendly service. yummy product.

Matt Szelog

$39 for a 12" ice cream cake for my son....enough said.

Bradford Folta

It's Ben and Jerry's. What else is there to say!

Al Lefant

Excellent ice cream. Guy behind the counter was unfriendly though.

Bee W

Can't get enough of the chocolate chip cookie dough!

Mark Nadow

Average Ben & Jerry's, staff was pleasant

Dan DeLuca

Very tasty.

Swk K

Best ice cream in town!

Francis Gregorin

Great ice cream

Francine Young

Happy Ice Cream Day!

Rocco Giusto

Good shakes.

Mikki Moscara

Great ice cream, and the fastest service I've ever experienced. I really enjoyed taking my daughter here today.

JIM M

If you're in Ann Arbor, you need to stop downtown at Ben and Jerry's. I've known the owner for 30 years and he runs a good, honest business. The ice cream is high-quality and my favorite by far is Phish Food! I highly recommend this place!

Erie Skoczylas

I loved the ice cream! It's Ben & Jerry's need I say more?

Meg Bakewell

So peaceful and quiet in the winter. Work/study and smell the waffle cones.

Nick Van Klompenberg

Great Ice Cream

geena lamb

Pumpkin cheesecake ice cream is the greatest thing ever!! Love it❤️ and the staff is wonderful. Very friendly and welcoming. I highly recommend this shop!!!

Christene Klos

Had a mini Vermonster with my family. Love that we don't have to drive all the way to Vermont to try it. You can also order the Vermonster.

Henrico Gouvêa

Typical american style for icecreams. I found a bit artificial.

Princess K

Its Ben and Jerry's, its AWESOME

Will Juntunen

Liberal ice cream works!

Michael Moore

I mean attacking 76% of the country population seems to be the right move. All lives matter.

Go Blue!

U of M alum here. Just came from these guys and it was one of the worst customer service ever. The guy was extremely grumpy and the portion was very small. I won't go again.

Nicolle Bradbury

Yummy!

Rory Baker

Not bad but I like the guys next door better

Leo Gauthier

Always Great Service !

Zach Shulkin

Ben And Jerry's always has good ice cream. It doesn't matter which store.

Mike Chaplin

Great ice cream, but very expensive and no peanut topping.

Ashley LeFever

Overall it was a fun place with a lot of options. Tables are usually very dirty so we don’t stay to eat.

AJ Muusse

The guy who owns this place is a stellar human being. I'm always happy to get my ice cream fix here.

Marilyn Bartow

Clean, friendly service, good choices

Amelia Bateman

They have dairy free icecream! Yay. Not only that but it's delicious!

Matt Rutkowski

Pretty standard place, good selection of flavors, nice staff, tables are usually dirty

W Reid

Great place.

Denise Roberts

Wish they had Creme Brulee still good ice cream

anand pratik

Very ordinary and tastes dull, unlike their usual phenomenal flavors

Patrick Breen

The in-store only flavors are a great addition to the standards

Nancy Nishihira

Ben and Jerry's has the best ice cream. I go here because it is one of the only ice cream places in the Ann Arbor area that serves almond milk based ice cream. It tastes amazing and they usually have at least 2 different non-dairy flavors to pick from. Service is usually pretty fast and they have chocolate dipped ice cream cones. What's not to love?

Andy Gullion

I mean. It's Ben and Jerry's.

mcgrath274

The best on Earth.

אבוטבול דרור

חובה לביקור עם כל המשפחה

Donald Heaton

A bit pricey, but ice creame was good.

Dr. Mayhem

I'm fat but it's chill (pun intended)

Steve Hawkes

And we had the banana splits and they were excellent!

laurel c

"Ben & Jerry's" is pretty self-explanatory. Fabulous ice cream! This is a great scoop shop. It's always clean and comfortable, and the servers are friendly. My only wish is that it would be open all year :)

Shane Davis

Who doesnt love ice cream?!

Kevin Chung

Always a nice treat! Great ice cream!

Kevin Gates

All the Ben & Jerry's ice cream flavors you need.

Sanjeeva

Good place for an ice cream in the summer

Christopher Smith

Delicious. Kind of slow for the place to be empty.

Elly Jeurissen

Excellent ice cream, good service

Kay Blair

It was pretty busy, so I understand the lack of attention to a degree, but there were some rude wait staff here... However the ice cream, of course, was delicious!!!

Irene McDavid

Very good!

A F

Let's face it, the only reason you come to a Ben & Jerry's is to eat ice cream. That's all you can really do here. Its a small space, but there is some seating and a small bathroom of you need it. But the ice cream is delicious. A few of us got waffle bowls for our ice cream and they were made fresh. Slightly warm, crispy on the outside and chewy on the inside. Lots of flavors to choose from and the price is reasonable.

Jens Nielsen

Hannah served me the best ice cream with a big smile, lovely place. Go Michigan!

Elizabeth Rusanchin

Delicious icecream, fantastic staff, slightly overpriced, absolutely delighted none the less

Liz Martin

Some of the best ice cream! The only down side is that the shop is a little run down and not overly clean.

Jamie

Warm place to get an ice cream on a freezing day.

David

pretty average for an ice cream place. great location, though, and it often really hits the spot.

Chris Haft

It's good but very expensive

B&D Cleaning

We got the sundae bar for my daughter's birthday party. Everyone loved it! Matt was friendly and awesome. The only con was that it was so hard to choose only four flavors because they are all amazing!

Travis Smith

Great ice cream.

Chris Thornton

Always great. See new summer hours.

Big Red

Great ice cream.

Adil Hussain

Ice cream was good but probably not worth the price. Haagen Dazs is better IMO

Abhai Pande

Enjoyed Ben n Jerry's ice cream .

Mario Russo

The place is overall pretty small. I wouldn't expect to eat and stay with a group of people. Also, it took a very long time to get our ice cream orders.

Kyle Shaw

Good quality and atmosphere

Michael Gilmore

Delicious and reasonable.

Joshua Coats

Selection varies, but always something to tickle your sweet tooth.

A Google User

Its ok

Helena Zeng

Free cone day. Thanks

Marie Knox

Great!!

Sabrina Benge

Guys... guys .... listen here. I LOVE this shop. So here is the story. I am sick and have an extremely sore throat. So, I ordered a quart of ice cream, because if I am going to pay the price I might as well get the big one right? So anyway the ice cream is to sooth my sore throat and a way to let me wallow in my misery over chocolate. Like one does. So when ordering this from DoorDash. I put in the comment. "Kill me with brownies. I will pay extra i don't care. I just love brownies." So i wait for my food to deliver and the Dasher comes up laughing saying I conveyed your message and grinned. Now, I got really excited. I get inside and settle in with Netflix and my ice cream. Pop it open and oh boy did they deliver. Guys.... Guys... they put a WHOLE FREAKING BROWNIE on top. I have never been so excited. <3 <3 <3 <3 From the testaments of a hungry, sick, stressed, sleepy girl

Jason Winstel

Love this place!

MELISSA Cressey

Could it be bad? NO WAY.....SOOOO good

michael leshinsky

Ice cream!!

Robert Au-Yang

Reasonable price. We have a very nice server. Overall experience is great.

Azzam Aziz

This used to be a pretty good place. The last time I went, last week, it was empty next to the other ice cream store right next to it. The person who was working at the shop took no time to notice us or acknowledge our existence. When we came to try things out and asked questions, he just did not answer. When we were talking between us and he was waiting, he just opened his phone and started using it. We said thanks and goodbye, he just turned around and left.

L &J

Gave us free water for our dog, despite not having made a purchase. Great service!

George Whitton

Good service and good ice cream.

Matt Radze

A bit over priced but the ice cream is good.

田伟

Tasty ice cream. once a year they provide free ice cream and there is a long long line.

Case Merrick

Ben and Jerry's is and always will be a staple of the great New England. This shop is no exception. Best ice cream out there and you know they really care about both your health, and the environment because of how much organic and issue free ingredients they put into their ice cream. It feels homemade but so much better. If you've never been you are missing out!

Liz Kelley

Love these ice cream flavors!

Maggie Wood

The pina colada smoothie is amazing

Doug Christensen

Just another ice cream shop

Judy Keenan

Friendly service. Good ice cream if you like chocolate or butterscotch chunks in it. I personally wish they would offer plain bourbon brown sugar flavor, no chunks!

Charlotte Francis

good stuff

Laurie Massie

Fun place to take visitors. Ice cream is great but expensive. Not many places for sitting to enjoy your ice cream.

Melissa Marx

Great spot in downtown Ann Arbor. Wish they had dairy free options aside from the pints you can buy.

Hajime Mori

濃厚なアメリカンアイスクリームって病みつきになる味わいがあります。キッズサイズでも日本のレギュラーくらいあります。

Chelsea Snodgrass

Not my favorite ice cream. I think they are stingy on portion sizes and their frozen yogurt tastes so icey but their regular ice cream is so fattening. Definitely a once in a while treat.

Juan Bribiesca Ruiz

I love ice cream and love this place

Brannon Cavanaugh

I come here almost every week and am never disappointed! The ice cream is just so tasty!

Kenneth Guy

The prices are high, but the quality of ice cream is amazing. It taste fresh and the combinations are outstanding. Not to mention the brownies are just delicious

Vinamra Swaroop

Really like the milk and cookies

Dana T

Way too cold to seat inside.

Jesus De Los Santos

The guy working the counter was really cool. He let my little one sample some flavors because she seemed unsure of what she wanted. Of course their ice cream treats are awesome too. I like their brownie dish.

Jon R.

Great ice cream! Good vibes!

Jason

Good ice cream.

Kurtis Bragan

Slow

mark kaiser

Hands down the best ice cream shop in Ann Arbor! Me and my family absolutely love coming down here for ice cream. It never gets old.

Alex V

The ice cream tasted amazing! A little pricey, but the staff was very friendly.

Erik Birchman

They offer the non-dairy flavors in the case, much appreciated!

Andrew Tallarita

Awesome to enjoy a great treat and watch the trains roll by.

Julie Ducasse

Delicious ice cream as usual BUT, they didn't have waffle cones + restrooms were filthy. There was no one else than our family and there was 3 employees doing nothing...no excuse to have a bathroom in this condition.

Lori Ann LaBelle

Never disappointed when we visit this ice cream shop!

Xanthia Denver

Good ice cream. I am addicted to the Cherry Garcia.

Gioasen C.

Love it!!

Ahmed Usama Abdelhady

Icecream in this place is really nice with many different flavors. I simply can't stop myself from being addicted to it, lol

Morgan Rondinelli

Delicious! and a great location on State Street

Kimberly Kelley

The people were super nice. The shop was not clean. Dirty floor, walls, booths, and seats. Lights covered with dust. Just overall unclean. It's off season and seemed less than busy. Seems it wouldn't be difficult to keep clean. And clearly the dirt in the corners have taken time to accumulate.

Gregory Noma

Great ice cream and friendly staff.

Mochi Fish

Dairy free ice cream!!!!! This is the only place in Ann arbor my daughter can go that has good dairy free choices that aren't sorbet. The 2 flavors (currently) are PB & Cookies and Caramel Almond Brittle. The latter is my favorite.

connie robertson

Great hours if you need the after dinner sweets.

justin raddatz

I didn't know these existed. Possibly one of the best people watching locations in the Midwest.

Lucaus Beland

ICE CREAM! YUM!

John Szurley

Always a great place to visit with the family

Alice Coriolano

Love it

Brian Wittkop

Over priced BUT not bad taste service was not great

Tracy Dearborn

It's Ben & Jerry's, of course it's great!

Ladybug Gallant

Awesome place friendly staff

Shawn Whalen

always an amazing time even tried a few flavors not in stores...definatly worth the trip

B_RadP

Love it, always do

Ellie Grover

It's was good. Great service. Delicious food!

The Hatchetgamer

Great store I give four stars because Michigan Creamery has a better selection

Ayush Agarwal

Total value for money. Their small scoop is so huge that it takes ages to finish! A lot of flavor, you gotta try them all. Their window seats are awesome, you can sit there and look at people passing by the shops while you eat your ice cream. It's right opposite to the M-Den and thus you get a nice view of the Street too. 5 on 7 would visit again.

Randy Harper

The service could be better...I was next costumers but they service the costumers behind me first..I was push to the register guy he had to take my order. First come first served.

sumant kekre

Experience was utterly awful and there was a clear undertone of racism towards nonlocalish looking people!!

Declan MacInnis

Great libations and service

Casey Dontaro

Definitely should go

J Foxx

My son tried the cookies and cream shake and proclaimed it "incredible"

David Bookston

Delicious ice cream.

Leslie Carroll

We visit each time we visit Ann Arbor. It s a bit pricey and it can be tricky to find a parking spot in the area. It s nice that they stay open late

Thomas Andrews

Great customer service and very nice there

Geoff Murray

Of course it's great, it's Ben and Jerry's! Big ice cream, friendly staff, easy in and out. It can get busy in the summer of course, but that's how it works.

Julian Watkins

Smells wonderful. Great selection of flavors and delicious toppings.

Reyes Galvan

This is the first place I had Ben & Jerry's. Love their chunky monkey and New York Chocolate Fudge.

Phillip Lett

Lots of familiar flavors, but their ice machine was broken for smoothies during my visit.

steven lebedin

Always enjoy that visit. Love their ice cream.

Taylor Kay

I eat ben and jerrys all the time! Love it its my favorite of all ice cream ever!

Sherri Howe

Awesome flavors!!#

Alex Kilpatrick

They got rid of half baked, bad decision. Ice cream is good but not good enough to pay $4.75 for a small size.