I have been to this particular Tropical Smoothie location over a dozen times. The last few times I've been there have been terrible experiences. I've been given the wrong smoothie on multiple occasions and I recently watched an ungloved worker prepare my food, which disgusted me, because I also didn't see him wash his hands. I am most appalled at the service my mom and I received yesterday. We went inside to order and waited for about 10 minutes at the register before even being acknowledged. The young man finally took my simple order... an "Avocolada" smoothie. After I ordered and paid, he went back to taking drive-thru orders, while my mom stood waiting to order for another 5 minutes. As we stood at the register observing the chaos in the back, I noticed a female employee say, "I don't know how to make an Avocolada". I witnessed the cashier step into the kitchen and reach his unwashed, ungloved hand into the receptacle containing the kale and threw a large leaf into my smoothie cup. The ungloved female employee then ripped open a bag of some sort (I assume avocado) and continued making the smoothie. I explained what was going on to my mom so she decided to not order anything. Avoiding confrontation, I unhappily took the smoothie, and didn't ask for a refund, despite the fact I was not going to drink the contaminated smoothie. All customers of this (and other locations of) Tropical Smoothie: BE FOREWARNED OF FOODBORNE ILLNESS! This restaurant and it's employees have low standards for sanitation and hygiene. My mom and I will never eat at this Tropical Smoothie again.