Reviews of Maid Brigade of Fredericksburg (Cleaning Company)

Alison Kelly

Mixed. The ladies were sweet, worked hard for 2 solid hours, and the work that they did do was excellent--especially the floors. However, no windows in the kitchen/great room were cleaned, one ceiling fan was dusted after I pointed it out, the other one, I realized, after they left, was not. And it was a 9' ceiling bedroom so not hard to reach. Also, several wall hangings were not dusted. It was a main level job in a ranch home so nothing really out of reach. My home is less than 2500 sq ft. Just doesn't seem like $280 worth of work. If I can trust the inet, the cleaners at these franchises are underpaid. The problem lies in some other aspect of their business model. When I asked the office person on the phone how long it would take, she hem-hawed and then said 2 -3 hours. Well which is it? Didn't matter to her, because the "estimate" was $280, regardless of the condition of my house (freshly cleaned carpets and baseboards) I'm looking for a recurring house cleaning relationship, but the discrepancy between what the business office listed, what the website lists, and what the service team actually does, does not inspire confidence in me to keep them on, despite the fact that the ladies did a WONDERFUL job of cleaning. I researched the net, and anyway I slice or dice it, I can't come up with my home being more than a $200 job--even for initial cleaning. I had detailed the home for dust myself the week prior the night before I had the carpets all professionally cleaned. And also--After they left, I discovered they had accidentally run over one of the potted chrysanthemums and a section of border edging on the lawn near my driveway. Again, the ladies worked hard and did beautifully on everything they touched. I just don't think the business office's price of $280 was just, and I can't quite trust them.

HW Motor Homes, Inc

Thank you Team 8! You Rock

AlwaysOnTime

I love this team. They are careful and professional.

Kathryn Chenault

Very dissatisfied. I went upstairs to bed and they had closed all the bedroom doors and office door. One of the bedroom doors was locked. I called the office the next day and the maid's said they didn't remember doing that. Yeah right. Also they completely knocked the shower doors off the track and left it like that. They never could seem to get my day straight. I said from the very beginning. 2nd Thursday of every month. Always the 2nd Thursday. Also after 12pm. They just could not get that straight. They come today, which is the 3rd Thursday. I sent them away. They are suppose to call the day before and they didn't. I have gone with another company and I love them!

Mike Echovanson

Always very happy with the cleaning services they provide.

Took an Ocean

As always they did a splendid job! Our house sparkles.

Heavenly Touch Janitorial Services

The ladies did an absolutely excellent job for our move-out cleaning and worked to accommodate our schedule. Thank you so much for the excellent service and being available on short notice

Google User

Excellent as usual.

Charles B. Roberts

I was promised that at least one maid would speak English and be able to discuss my specific cleaning instructions with the other maids using their language. Unforetunately, Maid Brigade kept sending maid teams to my home that could not understand specific cleaning instruction from me and when I complained they dropped me saying they could not guarantee who would come out.. Do not use this service unless you want to accept the Maid Brigage cleaning process and not be able to modify it. Also, a large number of the 5 Star reviews on this company have no name and are from : " A Google User" and are very similar in content.... raises a strong suspicion that the reviews are fake.

A Google User .

Very nice as always. And thanks for the phone call about the shower door; it is appreciated; it was NOT something that happened while cleaning, just a loose bolt that has been fixed.

Christine Tate

Angela and her crew with Maid Brigade of Fredericksburg came and did a fantastic job! What would have taken me a whole weekend to clean by myself took them ONLY 2 HOURS! They were very friendly, professional and quick! I am very impressed with the quality of their work! I would highly recommend this company to EVERYONE!

Darla Parsons

Excellent job, friendly, honest. Thank you.

D. Brumn

very good job!

FlashNarrative

They are fabulous. Thank you for helping us keep our home clean. We are so grateful.

Denise Underwood

Thanks so much for the great job. Sylvie is wonderful and we are so happy with the way our home looks after she leaves. Thanks also for letting us change the date. The house was sparkling when our houseguest arrived the next day.

Natalya Thoms

Great service, quick work, and very efficient. Crystal and team 4 did an awesome job!!

Shannon McNeill

I am giving a 3 because maybe my expectations were too high and I scheduled last minute. I called on a Saturday to have the cleaning done Thursday or Friday. I was hosting a bridal shower the following Saturday and had been on crutches since January (the shower was May 6). The person that scheduled and gave me the quote was wonderful and why I picked them. I explained I wanted a deep spring clean of my main floor. Log cabin with cleaning area about 1,000 square feet, Great room, dining room, kitchen, bedroom, 1 full bath and 1 half bath and steps leading to the 2nd floor vacuumed. I explained that the house had not been properly cleaned since January and that I had 2 very friendly dogs. She said they loved dogs. When I called to confirm and pay on Tuesday I spoke with someone else and explained that the ceilings in the great room were very high and that if they had extensions for the vacuume they would be needed. She was not nearly as friendly. The day of the cleaning my dogs were out and greeted them. I called them back and waited on the porch for 15 minutes but the could not see me. I had to go out on crutches before they got out of the car. We went through the house and they said the half bath was not included in the $180. They were both clearly uncomfortable with the dogs so I stayed outside with them while they were here. The house was nice on the surface. Toilet and counters were clean, furniture dusted and such but I had been doing all of that (well maybe not the dusting). The Kitchen looked great, but the floor was sticky. I have 2 cabinets in my bath that were not dusted, the ceiling fan was not dusted in the bedroom or the wall hangings. In the great room they didn't even vacuum under the furniture. I didn't expect them to get the ceiling fan. They did a quick pass on steps leading upstairs, but I ran my hand over and still collected dog hair. With that being said, before I chose them, I went on Thumbtack and received several quotes for under $100 and would have been very happy with this "your house is going to look clean for the party", but I specifically asked for a Deep Spring Clean. In their defense, I did not inspect the house before they left (crutches) and they may well have cleaned what they missed and what they did clean looked nice. I didn't call the company and ask for a discount or anything, they may have done that. I won't hire again, but I am not saying you should not, just be very clear with what you expect when you book your appointment and have something to show the staff when they show up.

Robo Barbeque

Yolanda is an excellent team leader, as well as a perfectionist in her work. Great job each visit.

C. Buchanan

Always a pleasure to see the team. They only come to our house once a month but the benefits last for weeks. Thanks for doing such great work.

A Google User

Excellent job!

Kiriah

The crew even took time to clean my soap dishes and the top of the washer and dryer. The house was completely ready for holiday company.