Reviews of Dodrill Comfort & Energy Solutions (Cleaning Company)

Wallace Harper

Worker showed on time to replace our unit. They was very curious and explain all they was going to do. Put drop cloths down on carpet floor. They was very neat. Once completed with project they picked all up. Couldn’t even tell was there. Did very good job.

Roman DC

William and Roger are two of the nicest and professional people who worked on my air conditioning unit today. They immediately spotted the problem and made the proper repairs on the spot. They also wore booties inside my house, removed them when going outside and put them back on when coming back in my house. Thank You!

Sandy Donalson

Great service.

Lara Legg

I contacted Dodrills at opening hour in desperate need of help with my a/c during this year's heat wave. They were there within a couple of hours and had the problem fixed very quickly! I can't recommend their company enough. They are very professional and efficient! 10/10!

Stevens Eyecare Associates

Knowledgeable, professional, quick to fix our problem. Highly recommend!

Jim Neidlinger

The service tech, Noris, was very thorough in his work on our problem.

Pam Curry

Was on time, introduced himself and was very efficient and on time. He called and wanted to know if he could come early, which worked out for me. He did change the furnace filter as I asked and I paid for. He quoted one price and I had already asked the lady that called and set up appointment the price. I wasn’t going to pay his quote for the filter, so I paid the price I was quoted over the phone. He was here for about 40 minutes, said everything was in working order. He did not check a/c unit , I suppose because it was winter. I did turn on a/c the day it was 75 degrees. Did not clean out the trap that is attached to furnance, it does have milky/moldy liquid in there. Did have a question regarding replacing thermostat with Nest thermostat, he said I had the wire downstairs but for some reason did not run the wire upstairs . There went 300.00, cost of Nest. Had been 7 months since spring. I hope the spring checkup isn’t for a few more months! Thank you for your service

diane blake

The man was very thorough, very nice and respectful.

HEIDI HORVATH

I am very pleased with my new gas furnace and the attic insulation. The team arrived on time each day, and they did an excellent job on the work I hired them to do. The house is very comfortable, and I would highly recommend Dodrill Comfort and Energy Solutions.

Rick Midkiff

Excellent service and on time, and the technician was very experienced and great to work with, thank again.

Ronald Tucker

Professional service with hometown manners! From the ladies who greet you on the phone, to the expert service received from the technicians, it is a super nice experience! It is a conundrum to me that you found professional workmanship and friendly people in the same persons. Thank you!

Danny Wright

These guys are top notch. Quick to return a call. Quick to send a repairman and quick on the fix. Very professional and would recommend to anyone.

Rick Fox

Very fast service, got everything I was promised and it works great!!

James Sweeney

Our technician was on time and did nice work for a good price. No complaints and plan to utilize again for future work. Thank you.

Kimm Rogers

William was my tech. He was very friendly but still professional. Right on time. Put booties on every time he came in the house....Did a great job

Nannette Burger

Great job, prompt with their work. Only compliant; my air conditioning cover was left in the yard, instead of folding up and putting on the porch. I called and the fellow came back and folded it up and put it on my porch so I could store it.

Ronald Rowley

I was told a change of filter would be included inj my inspection, it did not happen!

Robert Duff

The last tech who came out to service my heating/cooling did an excellent job. Before he came into our house he put on "booties" to keep the floor clean. Explained all the maintenance he had done to the outside unit, readjusted the thermostat (I have a problem with this). Very personable and knowledgeable.

Ronald Lane

Updated the star rating from 1 to 3 due to them refunding my money. I have a terrible first experience with this company. The technician tried to tell me that the main voltage coming into my house was too high. He told me to call AEP. He charged me $95 for the service fee and then left. I checked the power myself and it was fine. I called the company to make him turn around and come back. He show back up and acted pretty frustrated with me. He finally figured out that I had no refrigerant left in my system probably due to a leak. THIS SHOULD OF BEEN ONE OF THE FIRST THINGS THAT IS CHECKED. He was so annoyed that I just wanted him to leave at this point. He told me it would be $450 just for the electronic leak test. I told him no and then he preceded to get a tank out of his truck and started putting refrigerant in my system without asking. I told him no again and told him i will call somewhere else. I called legg llc. and they found the leak in under 10 minutes and had me fixed in an hour and it was very cheap. I even gave them a big tip. I called Dodrill to file a complaint to get my service fee back. Still waiting for the representative to call me. I will update my review when i get a call back from them. If I would’t of check my voltage in my house myself then I would of ended up paying AEP to look for a problem that was no there and would still have no AC.

Bethany Drury

Absolutely horrible! I own a townhouse that is being rented out by a colleague of mine. The technician was originally scheduled for Tuesday July 2nd and supposed to come between 1-3pm. The technician didnt call until 430 and I understand jobs may take longer than expected. However, Todd called at 430 saying he was on the way, and NEVER SHOWED UP. So my tenant relayed this to me as her husband had taken off from work that and waited around until 6pm and no one ever showed. She then tried to repeatedly call Todd and he answered once and hung up then started to block calls. She told me this so I then decided to call repeatedly and the calls were going through at first, then soon being blocked. Same thing with my fiancee. So finally we get through to the on call person, Cody and he tells me that they tried to get ahold of me and the tenant and didnt get ahold of anyone. This is false on MANY levels. First, I had confirmed with the receptionist numerous times both my number and the tenant's number. Second, HOW would we know the name of the technician that was on the way if he hadn't called my tenant? So as I was on the phone with Cody telling him the situation, he was saying how he still had more calls to make and "I'm not going to make a rejuvenation call with 4 more maintenance calls" ... basically demeaning my need for my A/C to have the rejuvenation. I then confirmed that he was on call and since Todd had failed us, that Cody would then have to cover his missed call. Nothing was resolved. Fast forward to Wednesday July 3rd at 830 AM, I am currently a student in an anesthesia program requiring us to be in the operating room putting people under anesthesia from 6 am-3pm. So naturally I'm in the middle of my first case of the day, and I have numerous cases throughout the day barely getting a lunch so I couldn't answer nor call back until 4pm. So I call the office returning the phone call and explaining the situation and I cant remember the receptionists name (2 of them), but I was told that they "understand that I'm upset that my call was dropped the day before, but thats why they called me at 830 am to get me on the schedule for July 3rd" At this point I'm FURIOUS because now, the blame was put on ME for not getting the on the schedule for July 3d (not my original scheduled day) because I didn't return their phone call within a certain time period allowing me to be scheduled that day. It would have been impossible anyways, because the tenant is also a student from Baltimore and had left at 4pm to go to Baltimore to visit with family for the holiday weekend since we only get 5 weeks off from class a year. The root of the problem was the dropped ball on July 2nd. NOT me returning a phone call 8 hours later on a day we weren't scheduled. The receptionist was VERY demeaning in saying because I didnt answer the phone call, that's why we didn't get scheduled. I quickly reminded her the root of the problem was getting a phone call saying the tech was on the way and he never ended up showing. She was trying to say that the system went down, which it did, however, the times she was giving was AFTER he made the phone call to my tenant. The system went down at 442 and came back up at 458 but the tech called the tenant at 430. She was saying the tech couldn't get the address with the system down, HOWEVER, having a smart phone allows you to look at recent calls, so the tech could have called my tenant back to confirm the address. The receptionist was trying to tell me that the tech never called my tenant and they couldn't get ahold of us, but ONCE AGAIN.... how would we know the technician's name had he not called my tenant? I was told that word would be passed to management and I would be addressed by higher chain of command, and it's now July 11th and still no word back. My tenant finally had a fulfilled appointment time on July 9th but im still INFURIATED with the customer service that was happening through many people. Todd calling my tenant 1.5 hr late and no show, Cody demeaning my appt, and the receptionist for many things.

diane wood

Dennis A came to my house today for annual maintenance check. He spent more than 2 hours inspecting my HVAC. Dennis was professional, thorough, knowledgeable, and courteous. Thank you, Dennis!

Cassie Canterbury

Excellent place to work, positive corporate culture. The owner really cares about his employees and the clients.

tshollinger55

On the night before our HVAC was to be routinely checked out per service contract the AC stopped working. Your technician, James, showed up ahead of schedule the next day, found the problem and quickly made the repair. Really appreciate the efficiency. Great job. Thanks!

Mary Murphy

I called for a tech on July 4 early afternoon and stated that it would be fine for someone to wait until the next business day to come out. Tech called at 6:07 pm on July 4 and suggested I try resetting the breaker. When that didn't work he said he would call between 9 and 10 am the next day. By 11:30 there had been no call. I contacted the customer support online and was told someone would contact me "immediately". By now the temperature was 92 inside and climbing. At 1:00 I contacted online support again and was told someone would call me. Finally I got a call at 1:30. The lady stated there was no record of me having called or tried to contact them. When I told them the name of the tech that had called on July 4, she tried to blame the tech for not giving her the message. When the tech arrived at 3:30, he blamed the dispatcher. He said any other company would have made me wait 3-4 days before coming out. I understand that, but there should have been no promise made about calling between 9 and 10. He looked at the unit (less than 3 years old) and said it had dirty coils. He cleaned the coils and said it was repaired. ($278).He never opened the unit to inspect it. At that time I told him that it still was not working properly. He insisted that it just needed time and that it was repaired. By 8:00 the next morning the house was 77 inside and it was only 74 outside. I called the local office and was told someone would be out that day. At 5:50 pm at different tech came. He opened the unit, did a thorough inspection, checked wires, and found a dirty inside coil. He cleaned the unit, inspected and checked the blower mower, and said it appeared to be working. He explained what to look for if it did not cool after a few hours (computer may be going bad) and how to clean the unit. He was really thorough and made sure everything was working before he left. The house had cooled within 2 hours. He did not charge me for the return visit. If the first tech had done the job as well as the second I would have given 4 stars, one star off for the whole scheduling snafu.

Susan Wood

Very quick service. Technician was very responsive and found the source of the problem quickly. Part is on order for the repairs.

Brian Mcclanahan

Awesome experience from the time I called until the job was done. Very pleasant customer service and the technician Todd was very knowledgeable about my air conditioner unit considering it was a very old model. He had it fixed within 1 hour and was very polite. I would encourage other people to please call Dodrill for any of their heat or air conditioning needs

James Lewis

Great company. Reasonable rates and professional technicians.

Eli Vater

First time customer, wonderful experience. They were professional, on time, and completely upfront about everything. They were a great company to work with.

Jf Lacaria

thorough, easy, completed on time, notified about arrival, we are satisfied.

robert wiley

First time dealing with you guys. Great service and friendly. Thanks

larry edmonds

will is a 5, always does a great job and communicates every thing he has done.

David Riley

I have been a customer of Dodril for more years than I like to think.They have sold and installed heating and Air condition units in 3 different houses for me.Great service. This time the tech was as good or better than any tech that has visited my house.

James Owens

The technician was personable, explained everything and a pleasure to talk with. Highly recommend him.

T C

Quite professional, done on time, trustworthy and competent installers, full price but you get what you pay for. (I should have jumped on the discount offers in the off season). Recommended.

Jessica Ellis

Very friendly, informative, and quick, but not too quick. They took the time to explain all of our options, we're not pushy, I am so very happy with the work that they did and highly recommend them.

Donna Hark

Excellent Job!!! I highly recommend Dodrill Comfort & Energy Solutions. They are professional, courteous, knowledgeable, accessible, and honest. I have used other companies over the years and can proudly say that I am very pleased with their performance.

Ralph Taylor

Young men who came for service were professional and courteous. Work was done smoothly. System now works as it should. I don't understand the $50.00 fee since the furnace was still under warranty!

adrienne varney

This is a dynamic team to work with. The owner really cares about his employees and clients.

donnie angel

Really professional crew did outstanding job I could not have picked a better company to install the heat pump

Mayclare Hewitt

As always, Dodrill is right there when I need them. Dennis A. is the bomb!

Monica Lowe

We were very pleased with choosing Dodrill for doing our job. We were very happy from beginning to end. We would recommend your company to other people who would need your service. Thank you for a job well done

Fred White

Had our annual service carried out by James. Very thorough, really nice, helpful guy. Excellent company, would recommend to anyone.

William Bryant

Very professional. Quality work and equipment. Would recommend highly.

john kutil

Club member maintenance visit. The tech Shawn D. had a good appearance, did a good job, was thorough and completed the job. Part of the maintenance is to clean the coils inside and out, the inside coils were hard to get to because a gas pipe and flew vent were in the way but the tech Shawn D. persevered and completed the job. I recommend Dodrill and their tech Shawn D.!!

FRED M BROWN

Todd has been to our house a couple of times now,inspecting and servicing our system. He is very professional and polite. He does his job quickly and efficiently. He gladly answers all our questions. There have been several Dodrill employees here since they put in our system and all have been very good at their job. I recommend this company and their service to anyone I can. Thanks Dennis Dodrill for having a good bunch of people...

Pdavis1661

They are prompt and technicians are very professional and polite. I would never use anyone but Dodrill's

Nancy Woodyard

Little disappointed it is costing so much to fix the ac unit. One tech came out and said we had a leak, just wait and if it starts going warm,to call. Second tech came out, found the leak and is replacing parts in our outside unit. Costing a lot and our unit is 9 years old. Not sure I understand their “if it’s not fixed the first time, it’s free” policy. Still waiting, parts on order.

James Claypool

The gentleman who came to fix my heat pump was awesome. He didn't charge an arm or leg like mullens did. They have my buisness from now on

Lisa conley

My central air work great for 7 years and then when it broke I called Dodrill to come fix it. And now every month they have to keep company ng out and fixing it. Don’t understand why it has been 10 times now and they still can’t fix it to were it will staying working. Totally dissatisfied with the service.

Rob Coulter

We was told by Dodrill that we needed a certain size unit for our house. They came and measured, we purchased everything they recommended ( UV light, humidifier ), only to find out after installation that the unit they told us we needed wasn't big enough to cool the upstairs to our house. And if that wasn't bad enough, we have had multiple problems out of this unit. The last service tech left us a brochure to buy a UV light and didn't realize that we already have one installed. We even purchase the 6 month filters that they told us, and now they are telling us that we need to start replacing the filters every 3 months at $48 a filter.

Jacob Tenney

We had a good experience, I just wish the $8 surcharge was included in the quoted price instead of added on at the end almost as an after thought. It is just a few dollars, but adding in surcharges feels like a sneaky way to nickle and dime clients and doesn't seem to go with the way the company is trying to be perceived by customers.

delores taylor

I am very satisfied with the service from Dennis. The only thing I can complain about is the UV lights should be a little cheaper for us elderly on a fixed income.

Dawn Fields

First maintenance visit today. Frank was thorough in his inspection of our furnace. He shared his observations and recommendations in a professional manner. I am happy with service provided and will use again.

Debi Conrad

William installed our wi-fi connected thermostat control and worked diligently to set it up, connect it, and to ensure it worked and that we were able to access and operate it before he left. He is very knowledgeable, professional, and a very nice person. He has answered service calls for us previously and the experience has always been the same. We appreciate William!

Brandy Arthur

I've had a yearly service plan with Dodrill for several years now and everything has worked well. Just bought a new HVAC system and the furnace is working great. Can't wait until Summer to try the new AC. Guys that come out are always friendly and ready to do a great job.

Emma Cavender

The gentleman that came to my home was very nice. Used the little shoe protectors. Sat down and discussed my situation. Made everything quite clear. I apreciated all this but felt the service call was too pricey for less than an hour of his time.

Frank Riggio

Great job guys. From time of failure of Air Condition. To complete replacement/install. Less then week. Prompt response to customers needs. Highly recommend DODRILL HEATING AND AIR CONDITION

Nelda Mattox

Always received courteous and prompt service. Service calls are on time and professional. Have absolutely no issues with Dodrill. Would definitely recommend them.

Robb Major

Cody was our technician. This is our second time using Dodrill for HVAC issues. Both times the technicians were clean, friendly, courteous, knowledgeable and timely. Cody showed up on time, assessed our issue, explained everything to us in detail, made necessary repairs, and was on his way. Our A/C is working like a charm. We'll definitely use Dodrill again. In fact, we joined their Comfort Club after 2 visits during which we were thoroughly pleased with the service we received. Kudos!

Kamen Rider Gumo

The capacitors on our central A/C unit had gone bad and needed replacing. Dodrill got a repairman to us in less than a day and had us back up and running for a more than fair price. Cannot recommend these people enough.

Brenda Luikart

Dodrill is a good company as i told the service man We have our home for sale and when we move dodrill will be on our calling list. Great company!

James Gillerlain

They say you won't get a jaw dropping price, 600.00 is a bit much to change out a inducer motor, won't be using this highway robbery company ever again.

D Beach

Technician was helpful, courteous, honest, and efficient.

Susan Newhouse

I have just signed up with Dodrill and I anticipate excellent service. Angela and Susan were both so patient and understanding of my situation and helped me feel very confident about my decision to have Dodrill care for my heating and cooling system. I look forward to service ahead.

Timothy Edmonds

We chose Dodrill from past experience so far they seem to be doing a good job

Donald Edwards

One of your workers broke my water line that supplies my outside faucet. The way that I know this is they were the only people to be under my house when I went to turn my water on to this faucet. Your heater & air condioner are working …

Jeffrey Carder

When our air conditioner stopped blowing cold air, we went with Dodrill and he ripped us off. He charged us $300 - not including the labor- for a $24 part, and it still didn't fix the problem. He didn't stick around to make sure it was working before he left. The line was frozen up within an hour, and it never did put out any cold air. After paying a $400 bill for pretty much nothing, we ended up getting service from MacAtee through our home warranty insurance. He had it up and running in no time. Dodrill is worthless. I wouldn't recommend him for anything.

Paul Keeling

Fantastic !!! Polite and efficient customer service reps answered the phone. Scheduled a time that worked for me. Service Tech showed up on time. Clean clothes, friendly voice, I felt comfortable with him right away. He got right to the job, explained things to me, and fixed the problems Thanks Dodrill and thank you Cody

Rita Ray

prompt, courteous, and efficient.

Cristine Bowen

The gentleman that came to my business was very professional & helpful. He went out of his way to try to find a solution to my business unit problem.

Larry Whitehead

Josh Hundley did my semi-annual inspection recently and I was very pleased with his service. He cleaned an waxed the unit as well as it has ever been done. It looks like new at 6 1/2 yrs old. There have been some problems with the induction …

Dustin Milbee

I was told the tech would be at my house between 12 and 2 so I took a 2 hour lunch so I could be there when he arrived. I never received a call saying they were on there way or at least saying they would be late. I called after 2 to cancel the appointment.

Sherry Pauley

The technician, Cody Moore, was a great person to deal with. Our new unit was installed very quickly and seems to be working tremendously.

Janet Wakefield

Quick efficient service. Friendly knowledgeable employees. Always clean up after any work that has been done. Very friendly and knowledgeable. They Always wear booties and clean up after any procedure. They Recommended surge protectors and explained their benefit. Gave me options and pros and cons. They are Incredibly professional and kind. Very prompt.

Amanda Wolfe

Fantastic group of people. Will not ever use another company. Always friendly. Always efficient. Always professional. Always call to remind me of my maintenance visits. The technicians always offer to replace my air filters and throw away my old ones so I don't have to deal with it. Great company. Would recommend them to anyone.

Donna Brown

My AC installation was prompt, efficient, and clean. The installers were friendly and professional. I will contact Dodrill for future needs, and I will recommend them to others.

Bunny Hicks

Routine seasonal maintenance . Excellent job very personable tech.

Helen Dunbar

i find Dodrill comfort co. To be honest and reliable. They are there if you have trouble with your unit and do a wonderful job repairing to my satisfaction.

Sue Foster

I had recently contacted Dodrill for an estimate for a new heating & cooling system . Cody was sent to my home to give me an estimate & information how the process works. Cody was both professional & knowledgeable . After my husband & I discussed our options I contacted Cody the next day to let him know we did indeed wanted to purchase the system. The installers were at my home within two business days. Bill, Justin, Matt & Austin were excellent! Very knowledgeable & professional !!! Both units were installed & a additional duct was added & completed in one day!! They did an excellent job both neat & removed all debris. I couldn’t be more pleased with my heating unit. If my A/C unit performs as well I’ll be thrilled!! From the first call to Dodrill to the completion of the job was top notch !! I would highly recommend Dodrill !!!! One big perk to me was the guys all wore the booties while in my home..!! Very respectful of both me & my home!! THANK YOU Dodrill ..

David Moore

I have been a dedicated customer of Dodrill for many years on 4 homes and have purchased at least 3 furnace/ACs from them but now, after several disappointing encounters, I will not likely be calling them again. Most recently, after misdiagnosing a problem with an AC that they had installed, they then attempted to charge me $700 for what another company only charged $200. On another occasion a problem was misdiagnosed for an attempted charge of $300. I paid an electrician $160 to correct the problem claimed by Dodrill but he identified the problem instead to be a loose connection in, again, a unit installed by Dodrill. On another occasion their truck brought down an overhead line which they failed to fix for over a month. There have been other similar occasions. I now believe their technicians are trained to sell first and fix second. It is disappointing to see a once trusted service decline in such a manner.

Mary Sansom

Great Job!! Very professional company would highly recommend. Thank you Billy, Tyler and Austin. I also would like to think Dylan Dodrill for all his hard work and input. Mary Sansom

Melanie Ward

We had a great experience with Dodrill. We moved into a new house last summer and the next day (A Sunday, when it was 95 degrees outside) the air conditioner broke. We had a 4-week old baby at the time and I was extremely worried about him in the heat. I called the on-call technician who came as soon as he could and fixed our issue. Great service and price was reasonable given that it was a weekend. We now have their maintenance plan and they have been prompt at scheduling the maintenance checks.

Kellie Canterbury

Always prompt and have been quick to come service our system when we had issues. Highly recommend Dodrill!

Trevor Wayne

Dodrill Heating and Cooling recently rebuilt our entire heating and cooling system from the ground up at our house. They started work quickly and worked continuously until the job was done. They cost a little more than the competition, but you get what you pay for. The work is top notch and their associates are second to none. They gave us an honest assessment of our situation and provided us with multiple options to aid us a solution that worked for us and our budget. I would definitely recommend Dodrill to my family and friends.

Rachel F.

This was our first time using Dodrill and they did excellent work! They were prompt and professional. We had them encapsulate and waterproof our crawl space which had standing water. It is SO much cleaner and they sealed everything, we could actually store stuff down there now if we wanted to! If you need crawl space repair, I highly recommend them!

Mike Eakle

Once again I have received exceptional service from Dodrill . We have purchased a new heating and cooling system along with duct cleaning. The work is great and the technicians couldn't have been more than professional and easy to work with. I've been with this company 20 years and have always been very pleased with their work. I highly recommend them. Mike.

Belva Faulkner

I had a new unit put in this past fall. The men knew what they were doing, answered all my questions and cleaned everything. My house is warmer than before and we do not use a space heater to keep the biggest room warm.

Rosa Stapleton

Dodrill has restored my faith in customer service. They have all been great to deal with. The two men that worked at our house were professional, nice and worked extremely fast, unlike people I have dealt with in the past. Dodrill has given us peace of mind after four years of dead beats trying to scam us. Thanks again,